Residential Customer Reference Guide

Page 9

Utilities

We have informed all appropriate utility companies that you are living at the property. They will be in touch directly regarding the payment of bills.

C O U N C I L TA X

We have already informed the Council Tax office at the Royal Borough of Kensington & Chelsea that you are residing in this property. They will contact you regarding the payment of your Council Tax and will confirm which tax band your property is in.

GAS

If you are concerned that there may be a gas leak in your flat, please call the National Gas Emergency number on 0800 111 999, and then advise your Lettings Property Manager (or the Out of Hours team, if outside of office hours).

METERS

The gas and electricity meters are read at the beginning and end of your tenancy by the inventory clerk. Their location will be noted in your inventory report. Some properties on the Estate have a water meter, but for others this is not possible because of the combination of a water tank and mains water supply.

TELEVISION LICENCE

You will need a licence if you have a television or streaming services in your property. You can obtain this at tvlicensing.co.uk

In order to keep your gas appliances safe, it is very important that you allow us access to carry out the annual gas safety inspection. We will contact you to arrange this.

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