JOB DESCRIPTION Job title:
Deputy Manager – Ashfield House, Residential Care Home
Purpose:
Organise and deliver high quality support/care to the residents and fulfil their potential for independence, choice, inclusion, and control on a daily basis in accordance with CQC regulations and standards.
Reporting to:
Registered Manager
Camphill Village Trust is a registered charity formed of ten communities/services across England, offering opportunities for people with learning disabilities, mental ill health and other additional/complex needs to live, learn and work with others of all abilities, in an atmosphere of mutual care and respect inspired by the work of Rudolf Steiner (anthroposophy). Main responsibilities: 1. When required, plan and organise the delivery of support and care by your team on each shift, ensuring that there are up-to-date person centred needs assessments, support plans and risk assessments in place that are regularly reviewed; safeguards, accidents & incidents, complaints, are recorded, medication is administered and recorded appropriately and there are adequate records and rotas in place to evidence the provision of support and care in accordance with contractual and regulatory expectations. 2. Ensure that the residents have identified key workers and receive support and care in accordance with their person centred needs assessments, support plans and risk assessments to foster their wellbeing and development and fulfil their potential for independence, choice, inclusion and control by, for example, supporting residents to: o encourage and support the residents to maintain a clean, tidy and welcoming living environment o where appropriate support the residents to do their own laundry and look after their clothing so they have suitable and clean clothing to wear. o plan, shop and prepare healthy, balanced and nutritious meals alongside the residents, taking into account their choices and wishes.
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o support the residents to maintain health and well-being by assisting them to arrange and attend medical appointments including, annual health checks, chiropody, dentist and optician. o support and encourage residents to maintain an active and supportive social life, taking into account individual choices and wishes. o access training, education, meaningful day/evening activities and community resources. o maintain family contact and are supported to be part of the community. 3. Where appropriate provide support to the residents for budgeting and financial training including support to access benefits. 4. If required, assist residents with personal care where required (eg. bathing, hair washing, toileting etc). 5. Facilitate the applications and reviews of DoLS and MCA assessments with the necessary supervisory bodies. 6. Liaise professionally with residents’ parents, social workers, CPN’s and other professionals to make sure that the network of support around each resident is functioning effectively. 7. Ensuring that new members of staff are inducted into the service and that they are provided with the support needed to complete the Care Certificate where relevant. 8. Ensure that staff/agency workers are familiar with residents’ care plans and routines. 9. Support and guide Support Workers to provide a high quality of care, making sure annual training is kept up to date, supervision is held and recorded quarterly as well as an annual review. 10. In the absence of a TL or designated shift lead, ensure that there is a full handover at the beginning of each shift. 11. In the event of Support Staff or Team Leader absence where shift cover has not been obtained elsewhere, you may be required to undertake such cover in lieu of office administration tasks. 12. Debriefs are held after incidents, Trust briefings, new initiatives are communicated to the team via regular team meetings, communication book and email. 13. Work within the organisations’ policies and procedures, vision and mission statement, CQC key lines of enquiry and actively promote the equality, diversity and the human rights of each resident. 14. Undertake personal/professional development and training to develop an understanding of our philosophy and values and how these inform and guide practice in the key responsibilities of the role. 15. Maintain all health and safety with the home and report any potential hazards immediately, undertaking regular quality audits including medication, COSHH, personal finances. 2
16. Supervise the activity of any staff or contractors working in or around the properties (eg. cleaners, maintenance men, gardeners, etc). 17. Support in planning the cover for staff absences and using Access People Planner rostering system to ensure rota cover and payroll is correct. 18. Undertake monthly and annual internal reviews for people we support and liaise with external professionals to facilitate annual funding/care package reviews. 19. When requested, to take on the role and responsibilities of the Registered Manager in their absence. 20. Undertake such other tasks as required by the Registered/General Manager to help develop and maintain the high quality of service required. Person specification Experience At least three years previous experience of working within a care or support setting, ideally with adults with additional/complex needs, with at least one year at a more senior level. Previous experience of working in anthroposophical organisations providing social care is desirable but not essential Qualifications Reasonable general education (evidence of numeracy and literacy). Minimum Level 3 Diploma (or working towards), preferred Level 5 in Health and Social care, or equivalent. Skills and knowledge Working knowledge of person-centred support, positive behaviour approaches and care planning, needs and risk assessment, safeguarding protocols, first line supervision, health and safety, MCA and DoLS and equalities and human rights essential. A sound understanding of the Care Quality Commission regulations and standards, key lines of enquiry and notifications. Being supportive of our values and philosophy and our approach to building community is desirable for this role
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Competencies You will be able to: Respecting and Understanding Others
Adopt a person-centred approach when working with people who use the Community’s services Value others as individuals, treating them with respect and dignity Treat others equitably and consistently Understand issues from others’ viewpoints and builds an atmosphere of trust and openness React to others in a non-judgemental way, tailoring the approach depending on the individual
Working With & Developing Others
Have a clear belief in the capacity of self and others to succeed Provide others with support, assistance and guidance to develop and improve their capabilities Continuously develop and learn by actively seeking feedback and development opportunities Motivate Practitioners and other colleagues, acts as a mentor and role model Work well with others and assists colleagues when they need support Promote best practice within the team
Influential communication
Use a variety of methods and tailor style to communicate with others in a clear and positive way, that has meaning for them Understand the importance of listening and sensing when communicating with others, and that this attentiveness needs to be felt by the other person Use own passion, enthusiasm and appropriate humour to influence others Act as a role model/advocate for people who use services and colleagues and mediator Willing to challenge negative or less effective behaviours to improve the practice
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Problem Solving & Decision Making
Is able to collect, evaluate and interpret information, quick grasp of relevant issues Explore alternative ways of resolving problems Make timely and appropriate decisions, involving the right people in decision making Is aware of how the decisions made will affect both the short term and long term situations Is willing to take difficult, unpopular but necessary decisions to improve the practice
Adaptability & Openness
Is open to personal learning and development Is open to change and new developments Can deal with new and unfamiliar situations Adopts a flexible and adaptable approach to work Works independently and without supervision Is resilient and copes well in emergencies
Conscientiousness
Completes work to high standards and with the best interests of people we support in mind Looks for ways of improving and maintaining quality of the practice and service provision Works in a conscientious and diligent manner Is able to plan, organise and prioritise Has a consistent and orderly approach to work Is able to think ahead, evaluate risks and develop contingencies when planning
Other requirements Driving licence - Not more than 3 points. Satisfactory enhanced DBS (adults) disclosure.
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Employment terms: •
The appointment is subject to a six-month review period, which may be subject to extension. To successfully complete your review period you will be expected, amongst other aspects of your job, to be able to evidence you are able to apply your learning, training and skills to support people through person centred thinking and planning, using people’s preferred method of communication and are focussed on providing outcomes for people we support that promotes increased choice and control.
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Working hours – 37.5 hours per week, Monday – Sunday
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If required, this post is expected to take part in an on-call rota
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People’s Pension is our pension provider. We make a contribution at the statutory rates if you have been auto-enrolled.
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Holiday entitlement is 6.6 weeks (including public holidays).
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Sick pay entitlement is 4 weeks after one month, increasing to 8 weeks after 3 years, 12 weeks after 5 years.
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Notice – four weeks.
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