Job title:
Taurus Crafts Retail Assistant
Purpose: To assist in Severn Zero (Zero Waste shop) as requested so that the retail department is well stocked and well-presented and customers receive a high quality of service. Reporting to:
Retail Manager
We are looking for candidates who have an enthusiasm for high quality customer service in a mixed retail environment, but with particular interest and experience in plastic-free retailing We welcome visitors, local and holiday-makers alike. Our daily operation includes a mixed ability team providing work placements and supported employment opportunities. Main responsibilities: • • • • • • •
To be committed to customer service and the highest standards of service and presentation. Adhering to policies and procedures for the running of a profitable retail department. To assist with restocking, displaying of stock and with the standard of presentation of the premises and equipment. To ensure correct procedures are followed in the handling of cash, cheque and electronic payment transactions. To change displays frequently to maintain a fresh and attractive appearance of the retail area under the guidelines set by the Manager. To undertake any other duties that may be required for the effective operation of the retail department. With colleagues across Taurus Crafts, support the development of a sustainable visitor centre operating with a strong customer service focus.
Person specification Experience • Previous experience of operating in a retail environment without close supervision (D) Qualifications • Food hygiene and/or food handling certificate Skills and knowledge • An ability to work with our mixed abilities team including people with learning disabilities, mental health problems and others facing barriers to participation in society and work 1
• • • •
A sense of humour and a positive attitude. Sales and customer service skills Good communication skills Willingness to learn more about plastic-free retailing
Competencies Competency
Definition
Respecting and understanding others
Is able to understand issues from others’ viewpoints and builds an atmosphere of trust and openness so that others are treated with respect and dignity without discriminating or stereotyping. Tailors their approach depending on who they are with and acts as an advocate for people.
Effective communication
Is able to communicate effectively with others through the use of verbal and non-verbal communication methods. Recognises the needs of others when seeking agreement to their plans, adapting their communicate style to match the situation.
Working with and Is an active member of the team, working cooperatively developing others with others and assisting when they need support. Results and quality focus
Is conscientious, strives to complete work to high standards and looks to improve and maintain the quality of performance in themselves and others. Completes work with the best interests of others in mind.
Problem solving and decision making
Is able to collect, interpret and evaluate information to develop a deep understanding of a problem, explores alternative ways of resolving problems including new possibilities. Makes timely and well considered decisions.
Resilience to change and challenges
Is open to change and embracing new developments/initiatives, adapts well in new and unfamiliar situations responding to changing plans quickly, works independently without direction, is resilient and copes well in emergency situations.
Other requirements Satisfactory enhanced (adults) disclosure. 2
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Must be available to work weekends, bank holidays, school holidays between the hours of 9 – 5.30
Employment terms: •
The appointment is subject to a six month review period, which may be subject to extension.
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The hourly rate of pay will be £9.50
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There is a 2% contribution to a company pension scheme (see office for details).
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Holiday entitlement is 6.6 weeks (including public holidays) pro rata.
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Sick pay entitlement is 4 weeks after one month, increasing to 8 weeks after 3 years, 12 weeks after 5 years.
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Notice – four weeks.
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