Indigenous-SME Business Magazine : November - December 2023 by CanadianSME

The Canadian

ISSUE NO. 7

NOV-DEC 2023

INDIGENOUS SME Empowering Canadian Indigenous Businesses Accounting Software Partner

Shipping Partner

Totem Design House: Where Indigenous Heritage Meets Eco-Conscious Entrepreneurship Page: 9

Dear Readers, We are delighted to introduce the seventh edition of Indigenous-SME Business Magazine, a platform dedicated to showcasing the outstanding accomplishments of Indigenous entrepreneurs and small business owners across Canada. As one of Canada's premier monthly small business publications, our central aim is to empower our readers with impactful strategies, insightful tips, and practical advice to navigate the complexities of entrepreneurship. We firmly believe that knowledge is the key to success, and we remain steadfast in our mission to provide the essential tools and resources needed for Indigenous individuals to thrive in their business ventures, irrespective of their profit objectives.

www.indigenous-sme.ca info@canadiansme.ca canadiansme indigenousSME canadiansme canadiansme

This November-December issue shines a spotlight on "Manufacturing and Digital Health; Economic and Social Development." We take immense pride in featuring a lineup of exemplary Indigenous businesses and entrepreneurs who are leading the way in their respective fields, making substantial contributions to our nation's prosperity. We spotlight an exclusive article on female-led Totem Design House, helmed by the innovative Indigenous entrepreneur Erin Brillion. Our Indigenous Business Woman of the Month, Vanessa Marshall, CEO, and Founder of Jack59 Inc., exemplifies the spirit of sustainable business by reducing plastic consumption and leaving a lasting mark on the world of eco-conscious entrepreneurship.

Editor Darian Kovacs

Within these pages, you'll also find thought-provoking articles exploring themes such as Connecting Communities and Amplifying Indigenous Voices through the Ballantyne Project, the achievements of successful Indigenous Economic Development in Southern Ontario, Government Initiatives in Canada that benefit Indigenous communities, the groundbreaking technological advancements of the Indigenous Manufacturing & Contracting Network, a groundbreaking look at the evolution of Canadian manufacturing, articles from Xero, Zoho, and CDW Canada, the story of the Shxw'owhámél-LandSea Limited Partnership, the Indigenous Digital Health Ecosystem in Canada, Aurora Heat's fusion of tradition and innovation for sustainable warmth, and an illuminating interview with Chennoa Tracey, shedding light on the pathway to success through ISET.

Sales Abdul Sultan Shaik

We trust that the insights and knowledge presented in this edition will serve as valuable resources on your entrepreneurial journey. To stay informed about the latest trends and upcoming events, we encourage you to subscribe and join us as we continue to champion growth and empowerment within the Indigenous business community.

Publisher Shaik Khaleeluddin (SK) Creative Design Cmarketing Inc Client Manager Maheen Bari Social Media Cmarketing Inc

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Warm regards, Published by Indigenous SME Inc 2800 Skymark Avenue, Suite 203 Mississauga, ON. Canada. L4W 5A6. Copyright © 2022 Indigenous SME Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited.

Darian Kovacs Indigenous Business Leader in Marketing, Communications, & PR

All Images, trademarks, service marks and logos referred to or appearing in this magazine are the property of their respective owners.

The contents in The Canadian IndigenousSME Magazine are for informational purposes only. Neither Cmarketing Inc, the publishers nor any of its partners, employees, or affiliates accept any liability whatsoever for any direct or consequential loss arising from any use of its contents.

CONTENTS

Connecting Communities and Raising Indigenous Voices with the Ballantyne Project

Aurora Heat: Fusing Tradition and Creativity for Sustainable Warmth

How to boost cyber resilience based on

24 what cyber criminals want

20 31

Prashant Ganti's Perspective on Navigating SME Billing Complexities with Zoho

ISET: Paving the Way to Success – Insights from Chennoa Tracey

09 28 Revolutionizing Canadian Manufacturing: Embracing Innovation for a Brighter Future

Strengthening Indigenous Entrepreneurs and Communities: Government Initiatives in Canada

FNHA Virtual Health Services: Bridging Gaps in First Nations Healthcare

34 Cybersecurity Response Times

Businesswoman of the Month Vanessa Marshall

Trailblazing Progress: The Indigenous Digital Health Ecosystem in Canada

Fostering Prosperity: Successful Indigenous Economic Development in Southern Ontario

Shxw'owhámél-LandSea Limited Partnership: Building a Sustainable and Prosperous Future

CDW Canada’s Strategic Approach to Improving

Indigenous Manufacturing & Contracting Network: Pioneering Technological Advancements in Indigenous Business

Totem Design House: Where Indigenous Heritage Meets

Eco-Conscious Entrepreneurship Cultural Preservation Through Artistic Expression

Erin Brillon Owner at Totem Design House

TDH is dedicated to honouring the illustrious Northwest coast art form. This is achieved by creating locally produced, culturally genuine goods that exhibit the exquisite aesthetics of

Totem Design House (TDH) is an exemplar of Indigenous businesses model to have a significant influence in how Indigenous businesses operate differently. Established in 2014 by Erin Brillon, an

ardent proponent of Haida and Cree traditions, TDH has seen considerable growth since its inception, emerging as a vibrant and influential entity situated at the intersection of Indigenous heritage and environmentally aware business practices.

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Northwest Coast art, through the products THD’s creates, they disseminate cultural knowledge which serves to build bridges of understanding of Indigenous culture. The works produced by TDH are not simply consumer goods, but serve as a tangible link to a culturally significant legacy.

Women Entrepreneurship A Shining Example of Ethical Business Practices With a focus on cultural preservation, environmental advocacy, and Indigenous community empowerment, TDH is a model for ecological and socially responsible business operations. TDH has established itself as a pioneer at the crossroads of Indigenous art, ecology, and socio-cultural empowerment at a time when these issues have utmost importance.

A Resolve to Giving Back Erin Brillon has a broader perspective than just business.

TDH is built on a foundation of Indigenous values- the first being operating as eco-friendly as possible, the second is sourcing

supplies and materials as locally as possible which serves to stimulate a local economy. The

third aspect as mentioned earlier that sharing cultural knowledge through the products serves to

educate the broader public about the culture. And finally, TDH is a social enterprise that gives back. TDH is committed to helping

Indigenous communities and founded Copper Legacy Indigenous Empowerment Society to fund a number of initiatives and activities. From supporting Indigenous youth suicide prevention program to Cultural legacy work with Chiefs in training projects, the society funds a variety of grassroots programs and projects. Their dedication to empowerment is also seen in the fact that they hire only Indigenous people and emphasize mentoring. Erin is actively involved in mentoring other Indigenous company owners, paving the path for the next generation of successful businesspeople from her community.

Thanks to Erin Brillon's foresight and the collaborative efforts of her talented staff, TDH has grown from a one-woman operation in her house to a significant player in the fields of Indigenous art and eco-friendly business. The company is proof of their dedication to conserving Indigenous tradition and the transformative potential of commerce itself.

Totem Design House exemplifies what it means to be a socially responsible and culturally rooted business. Their journey from

humble beginnings to a thriving enterprise is a testament to the transformative potential of combining Indigenous heritage with

eco-conscious entrepreneurship. TDH is a company, but it's also a movement, a potent example of how corporations can be catalysts for positive social change by supporting causes like heritage preservation, environmental responsibility, and citizen empowerment.

To explore their wide range of products and offerings, check out www.totemdesignhouse.com.

The Indigenous SME Magazine is a valuable resource for small Indigenous businesses in Canada, including nascent and wellestablished Indigenous enterprises. To access our magazine, kindly go to the following website here. You can stay informed of up-to-the-minute news; please consider following our Twitter account at @IndigenousSme. We invite you to join our community, comprised of individuals passionate about the field of business.

Business Woman of the Month

Vanessa Marshall Through this blog, the IndigenousSME Magazine honours and acknowledges Vanessa Marshall's grit and resilience to stand faithful to the greater cause of sustainability and community in Canada.

A Humble Beginning with a Powerful Vision Jack59's story began as an unconventional soapmaking hobby in Vanessa's kitchen back in 2015. However, it didn't take long for this passion project to outgrow its humble origins. A basement facility followed, but the company's growth was relentless. In 2020, Jack59 was officially incorporated and relocated to its current facility. The path to success may have been unconventional, but a resolute vision of sustainability and quality drove it.

CEO and Founder of Jack59 Inc. In the bustling landscape of modern Indigenous entrepreneurship, one woman is standing out and making a profound impact on Turtle Island. Meet Vanessa Marshall, the visionary CEO and founder of Jack59 Inc. Her journey from a dental assistant to a leader in sustainable hair care products is not just inspiring but deeply rooted in her Indigenous heritage and a commitment to planet Earth as a whole. Through Jack59, Vanessa is not only reducing plastic consumption but also leaving an indelible mark on the world of sustainable business. 11 - IndigenousSME November - December 2023

Nurturing the Earth and Healing Intergenerational Trauma Vanessa's deep affinity for nature can be attributed to her formative years spent in northern Alberta. Her familial background contributed significantly to her profound affection for the environment, as she was exposed to teachings on the importance of composting, gardening, hunting, and fishing from both sides of her family. The first teachings served as the fundamental basis for her endeavour to save the environment.

Women Entrepreneurship Yet, Vanessa's journey wasn't without its challenges. She faced the shadows of intergenerational trauma and battled addiction. However, with unwavering support from those around her, she emerged from that dark chapter stronger and more determined than ever. Today, Vanessa sees her past struggles as a part of her story but not her identity. She's transforming her experiences into positive actions that benefit her community and the world.

Investing in People and the World Around Us Since its founding in 2020, Jack59 has seen nothing short of phenomenal growth. Their sustainable products have gone from being sold at a single farmer's market to being carried by big chains like Safeway, Sobey's, and the Hudson's Bay Company. Vanessa's success doesn't stop at business growth; it extends to creating a supportive work environment for her employees. She believes in flexible work hours, a living wage, and providing ample support to her team. Vanessa's compassion and commitment to her employees are a testament to her character as a leader.

Beyond the business and profitability, Vanessa is determined to give back to the community. Jack59's pink compostable shower container, for instance, contributes proceeds to breast cancer awareness. Vanessa hopes to donate a portion of the revenue from selling her children's shampoo bars, conditioner bars, and detanglers to Indigenous nonprofits in honour of Truth and Reconciliation Day. Jack59's hair products will be donated to Indigenous charities, and she plans to create a scholarship fund for Indigenous students interested in environmental science.

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Women Entrepreneurship

Words of Encouragement for Aspiring Indigenous Entrepreneurs When asked about advice for fellow Indigenous women entrepreneurs, Vanessa's wisdom shines through. She urges

The Indigenous SME Magazine is a valuable resource for small

to dampen your spirits, she emphasizes the importance of self-belief and the support of those who genuinely encourage

established Indigenous enterprises. To access our

young dreamers to hold fast to their aspirations, never letting the doubters deter them. In a world where naysayers may try

your journey.

"You can absolutely do anything that you want to do. And don't let anybody tell you different," Vanessa passionately asserts. . Vanessa Marshall's remarkable journey from a small-scale soap maker to a thriving CEO of a sustainable hair care brand is a testament to the power of passion, perseverance, and purpose. Her commitment to environmental sustainability, community support, and unwavering spirit make her the Business Woman of the Month – a beacon of inspiration for us all. Vanessa's story is not just about success; it's about resilience and the transformative power of dreams. Check out Jack59’s wide range of soaps, shampoo bars and other related products at https://www.jack59.ca/.

13 - IndigenousSME November - December 2023

Indigenous businesses in Canada, including nascent and well-

magazine, kindly go to the following website here. You can stay informed of up-to-theminute news; please consider following our Twitter account at @IndigenousSme. We invite you to join our community, comprised of individuals passionate about the field of business.

Connecting Communities and Raising

Indigenous “Voices with the Ballantyne Project“ Connecting Communities and Raising Indigenous Voices with the Ballantyne Project Dwight Ballantyne, the driving force behind The Ballantyne Project, is on a mission to bridge the awareness gap between Indigenous communities and the rest of Canada while also inspiring social consciousness. Raised in challenging circumstances in a northern First Nation in Saskatchewan, Dwight's relocation to British Columbia in 2016 opened his eyes to the profound lack of knowledge about life on First Nations reserves.

Empowering Indigenous Youth Dwight wanted to encourage Indigenous youth from far-flung First Nations to follow their passions and tell their experiences, so he started The Ballantyne Project in 2019. Growing up Dwight felt invisible and so the #WeSeeYou campaign was

launched to provide Indigenous youth living in isolated areas a greater platform to share their stories and let them know they are seen. The project began by forming partnerships with other groups to launch an Entrepreneurship Program; over time, the campaign evolved and now focuses on the gamechanging #WeSeeYou trip to Vancouver.

How to Use Adversity to Your Advantage Despite the pandemic's interruptions, Dwight continued lecturing to audiences nationwide using videoconferencing technology. His stories are honest and raw, drawing on his own life experiences, and they always manage to start a conversation and move people to action.

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Inspiration Expanding Impact and Fostering Connections Dwight hopes to broaden The Ballantyne Project's reach in the future by providing opportunities and resources for Indigenous youth to work and collaborate. His unwavering dedication compels him to keep reaching out to new people and building bridges across various groups. His incredible rise from obscurity to the forefront of social change demonstrates how widely circulated stories may alter people's perspectives.

In addition to being an initiative, the Ballantyne Project serves as a forum for Indigenous views to be heard and as a link between different communities. Dwight Ballantyne's efforts to encourage Indigenous youngsters and bring attention to the realities of life on First Nations reserves have had a domino effect that is promoting compassion, understanding, and genuine relationships. His experience demonstrates how sharing one's story may change people's perspectives and foster a more hopeful future. Discover more about their services and mission by visiting https://theballantyneproject.com/.

The Indigenous SME Magazine is a valuable resource for small Indigenous businesses in Canada, including nascent and well-established Indigenous enterprises. To access our magazine, kindly go to the following website here. You can stay informed of up-to-the-minute news; please consider following our Twitter account at @IndigenousSme. We invite you to join our community, comprised of individuals passionate about the field of business.

15 - IndigenousSME November - December 2023

Fostering Prosperity: Successful Indigenous Economic Development in Southern Ontario Empowering Indigenous-Led Initiatives: The Government's Role Southern Ontario's Indigenous business community is growing and becoming a key economic contributor in an age

The concept of commitment refers to the state or quality of being

dedicated, devoted, or loyal. The Government of Canada has shown its dedication to Indigenous economic development by the allocation of funds over $70 million towards the support of over 240 initiatives led

defined by reconciliation and economic expansion. Indigenous entrepreneurs

by Indigenous individuals and organizations, commencing in November 2015. The considerable assistance provided has not only enhanced economic expansion but also supported the establishment and

are effectively driving innovation, generating employment opportunities,

single entity positively impacts the broader community.

maintenance of over 4,500 employment opportunities. This demonstrates the government's conviction that the prosperity of a

and contributing to the development of a more inclusive and resilient economy, thanks to the steadfast backing from the Government of Canada and committed organizations. In this article, the IndigenousSME Magazine examines the dynamic terrain of Indigenous economic development in southern Ontario, focusing on the investments, efforts, and possibilities driving this change process.

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Guiding the Way: FedDev Ontario's Dedicated Team The Honourable Filomena Tassi, Minister responsible for the Federal Economic Development Agency for Southern Ontario (FedDev Ontario), made a notable declaration by creating a specialized team and allocating resources to support Indigenous-owned enterprises and organizations in the area. The primary objective of this effort is to provide Indigenous entrepreneurs with thorough counselling pertaining to the diverse range of programs and services that are accessible to them. The team proactively collaborates with Indigenous-led firms, organizations, and entrepreneurs, extending an invitation to them to explore the recently built homepage of FedDev Ontario and establish contact with the Agency by telephone or email. The primary objective of this outreach technique is to cultivate a heightened level of consciousness about government financing and assistance, enabling Indigenous enterprises to actualize their capabilities thoroughly.

Economic Development

Digital Literacy and Workforce Development: The Pinnguaq Association's Vision

Promising Prospects for Indigenous Economic Development

The Government of Canada's dedication to supporting Indigenous enterprises is shown by its financial contribution of more than $1 million to the Pinnguaq Association (Pinnguaq). This collaborative effort aims to enhance digital literacy training resources, provide internship prospects, enable job placements, and conduct focused recruiting initiatives for Indigenous-led enterprises and individuals from marginalized backgrounds seeking employment in southeastern Ontario. This initiative serves as an example of how investments in skills development may unleash

The area of southern Ontario is undergoing a metamorphosis due to the thriving Indigenous economic growth. These efforts are giving Indigenous business owners a feeling of agency while also encouraging creativity and strengthening communal ties. Canada's federal government and non-profits like FedDev Ontario are laying the groundwork

placements.

Indigenous economic development in

economic potential by aiming to assist 60 Indigenous enterprises by providing 120 internships and job

The Indigenous Centre for Innovation and Entrepreneurship: Fostering Entrepreneurship

for reconciliation, creating opportunities for Indigenous people to share in the region's economic growth. The history of southern Ontario is one of resilience, growth, and hope for a better future for everyone as we commemorate National Indigenous History Month and look forward.

The Indigenous Centre for Innovation and Entrepreneurship (ICIE) is poised to establish its

To equip yourself better with the understanding of programs for Indigenous,

Ontario. The ICIE, located at 200 Dundas Street East, will provide a range of vital services, including business skills

The Indigenous SME Magazine is a valuable resource for small Indigenous

presence in the City of Toronto, marking the beginning of a pioneering Indigenous business incubator in southern

training, collaborative workspaces, financing opportunities, mentoring programs, and peer support networks. These offerings have been carefully developed in consultation with the Indigenous community.

The Government of Canada is allocating a financial investment of $5 million towards the establishment and development of innovation centres, acknowledging their significant value for entrepreneurs at all stages of their business endeavours. It is worth mentioning that ICIE is positioned to generate several employment chances for Indigenous Peoples residing in southern Ontario, facilitating their complete engagement in and advantageous outcomes from the economic prospects available in the area.

17 - IndigenousSME November - December 2023

visit their site.

businesses in Canada, including nascent and well-established Indigenous enterprises. To access our magazine, kindly go to the following website here. You can stay informed of up-to-theminute news; please consider following our Twitter account at @IndigenousSme. We invite you to join our community, comprised of individuals passionate about the field of business.

Strengthening Indigenous Entrepreneurs and Communities:

Government Initiatives in Canada For any country or economy to rise above the average, it is mandatory for the nation to emancipate all its communities that contribute to the economy. Canada's dedication to providing assistance to Indigenous and Aboriginal

communities is shown via a range of governmental initiatives and programs. The primary objective of these efforts is to provide support and resources to Indigenous entrepreneurs,

with the purpose of diminishing obstacles and fostering economic prospects for individuals belonging to First Nations, Inuit, and Métis communities. Through this guiding blog, the IndigenousSME Business Magazine delves into three federal

initiatives having far-reaching effects on Canada's Indigenous business community.

Aboriginal Entrepreneurship Program: Unlocking Business Potential The Aboriginal Entrepreneurship Program (AEP) stands as a

beacon of hope for Indigenous entrepreneurs aspiring to establish and expand their businesses. At its core, the AEP seeks to boost the number of thriving businesses owned and operated by Indigenous individuals in Canada. This ambitious mission is achieved through funding diverse entrepreneurial endeavours, fostering partnerships, and increasing access to vital capital resources. A vital component of the AEP is its emphasis on "Access to Business Opportunities." This stream plays a crucial role in fostering an entrepreneurial culture by working with national Indigenous organizations to expand business opportunities and strengthen Indigenous enterprises' capabilities. In this category, aid is doled out according to many factors, including the requirements of the recipients, the amount of money on hand, the economic advantages, and the feasibility of the projects. The Access to Business Opportunities stream provides full reimbursement of costs for eligible activities up to a maximum limit of $500,000. These activities include a diverse range of endeavours, such as:

1- Institutional Development: This entails financing for business development organizations' training, development, and business support services. 2- Business Advisory Services and Training: Indigenous entrepreneurs can access support for essential advisory services and training to build their business acumen. 3- Commercial Ventures: Funding is available for business innovation, growth, and market development, enabling Indigenous businesses to flourish. 4- Business Development and Advocacy: Initiatives aimed at advocating for Indigenous businesses and their development are supported.

Govt. Initiatives First Nation and Inuit communities, Indigenous individuals and organizations, Indigenousowned businesses, financial institutions such as banks, credit unions, private equity providers, provincial and federal crown corporations, municipal governments, labour organizations, and educational institutions can apply for funding through this stream. Opportunities are not missed by ensuring that the deadlines that are in place remain in place. Visit their website to learn more.

Strategic Partnerships Initiative: Catalyzing Clean Energy and Economic Growth Canada recognizes the pivotal role of Indigenous communities in its transition

towards a sustainable, clean-energy future. To this end, the Strategic Partnerships Initiative (SPI) has allocated an additional $300 million until 2027 for clean energy projects in

Indigenous, rural, and remote areas across the country. SPI is a unique collaborative endeavour headed by Indigenous Services Canada (ISC) and supported by several government partners. It acts as a platform to coordinate activities, expedite administrative procedures, and pool resources to support economic development in Indigenous communities. To help Indigenous people make the most of funding possibilities, SPI bridges the gaps created by other financing initiatives. This initiative spans multiple years, generates regional economic impacts, and serves numerous communities. SPI backs investments in critical areas such as financial readiness, infrastructure development, business expansion, feasibility studies, environmental assessments, community economic planning, and skills development and training.

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The SPI budget is $14.45 million per year, giving a sizable amount to support long-term economic development in Indigenous communities. Eligible recipients of SPI initiatives include Indigenous businesses, organizations, partnerships, and joint

ventures, Indigenous communities and local governments, academic institutions, provinces, and territories. The program operates continually, eliminating application deadlines and ensuring that opportunities can be identified and pursued as they arise. Eligible recipients collaborate with federal partners to identify initiatives, which are then assessed and supported by SPI's interdepartmental investment committee. Discover more about this program and its eligibility criteria on their website.

Fostering Economic Prosperity and Empowerment Canada is determined to help its Indigenous

citizens achieve economic success and selfdetermination, as seen by these policies. They play a crucial role in removing obstacles, expanding access to funding, and encouraging the expansion of Indigenous-owned enterprises. These initiatives reflect Canada's commitment to creating a better

future for all its residents, regardless of their origin or ancestry, as the country continues its path toward reconciliation and inclusiveness. The Indigenous SME Magazine is a valuable resource for small Indigenous businesses in Canada, including nascent and well-established Indigenous enterprises. To access our magazine, kindly go to the following website here. You can stay informed of up-to-the-minute news; please consider following our Twitter account at @IndigenousSme. We invite you to join our community, comprised of individuals passionate about the field of business.

ISET: Paving the Way to Success – Insights from

Project Coordinator at Great Plains Contracting

In an interview with IndigenousSME Business Magazine, Chennoa Tracey, Project Coordinator at Great Plains Contracting, discussed her role in construction management, which involves project health & safety, client relationships, budgeting, and project quality. She started with smaller projects and now manages a multi-million dollar project with a focus on project controls and direct client collaboration. Her previous experience at Dias Geophysical Corp exposed her to induced polarization surveys and data quality control. Working with the Saskatchewan Research Council (SRC), she enhanced her technical skills in areas like SolidWorks, vibration analysis, and welded structures design. Chennoa also highlighted the challenges Indigenous individuals face when seeking employment and how programs like Indigenous Skills and Employment Training (ISET) can provide opportunities, emphasizing the importance of awareness and support systems in overcoming barriers. Her career journey underscores the significance of seizing opportunities aligned with personal interests and aspirations.

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Interviews Can you share your experiences working as a Project Coordinator at Great Plains Contracting, an Indigenous partnership between File Hills QuAppelle First Nations Developments, Points Athabasca, and Graham Construction? What are some key aspects of your role and projects? As a project coordinator I am in the project management stream of construction. This means learning and honing in on management skills and knowledge in all aspects of management. I’ve learned about construction health & safety, contract changes, client/owner and subcontract relationships, budget, schedule, and quality. Initially I was

placed on smaller scale projects in which I was exposed to all of these at once, but am

currently am working on a multi-million dollar project and am deep diving into the project controls area and reporting directly to client on project performance through team collaboration.

In your previous role with Dias Geophysical Corp, where you worked in the field, conducted daily safety meetings, and

You also had the opportunity to work with the

installed geophysical equipment, how did that experience enhance your knowledge of

SolidWorks, vibration analysis, and welded structures design analysis. Could you provide us with more details about the specific projects you

induced polarization surveys and data quality control? I actually knew nothing about IP surveys prior to joining. All I knew is that the job required long days of hiking with a weighted bag, assembling and dismantling equipment in isolated areas. I was very confident that my education and ability to learn quickly would bridge that knowledge gap and make me successful. As for the data quality, I knew that there could be “noise” and bad readings while in the field, but only learned what that looked like and how to fix it while quarantined in my hotel room after becoming infected with the coronavirus. It was interesting to see what quality control looks like in different industries (ie construction vs. geological surveying).

21 - IndigenousSME November - December 2023

Saskatchewan Research Council (SRC), where you honed your technical skills in areas like

were involved in at SRC and how these projects contributed to your skill development? SRC has an Applied Diamond Services team that extracts and sorts out kimberlite and macrodiamonds. I was part of their industrial team that helped design and do upgrades to both the equipment stands and access platforms associated with monitoring and maintenance of equipment. It was on these steel structures that I was able to study and apply similar design criteria and codes to other projects in the mining field that we worked on. I learned a great deal more from the hands-on experience with SolidWorks that I was able to while in university with competing workload.

Interviews

Another neat project I worked on was working with additive manufacturing, more specifically, 3D printing with metals and testing new analysis software to see how well it correlated with real-world testing. This was probably the coolest, most innovative project I had as I was able to get a part made and test it until it failed. I was able to really focus on and hone in on my scientific research, design software, and communication skills.

What are some of the key challenges Indigenous people often encounter when seeking employment opportunities, especially in fields like project management and engineering, and how have these challenges influenced your career journey? As someone who is usually perceived to be Caucasian over Metis/Indigenous I don’t think I encountered as many barriers as my Indigenous peers did. But between my experience and what I have learned from my peers it is usually the two things. First, not having that level of support system when you move away from home. Having to move out of a tight knit community and family-oriented home life is hard to adjust to. The sounds, the human traffic jams between classes on campus, and the intense rate of learning compared to high school was super overwhelming. I made sure to make friends quickly and build a new support system. Second, the lack of representation and not being able to see yourself on the same playing field as those most statistically seen in the STEM industry. It’s hard enough to adjust from living in a tight-knit community to alone in a bigger urban center, but not having any role model that you can relate to has a significant impact. Even having one family member in the field, however far removed, is enough to get someone interested or motivated to explore that option.

What role does the Indigenous Skills and Employment Training (ISET) Program play in addressing the challenges faced by Indigenous individuals in finding meaningful employment and skill development opportunities, and how has it shaped your own career? I think it is a great way to show Indigenous individuals that there are opportunities and that they are wanted for those positions, however, it’s only good if they know about it. Looking back at my opportunities I see two instances where Indigenous programs have helped me obtain employment in fields that were actually relatable to my interests instead of something others told me I should do that might be comfortable and typical options. It’s all about taking advantage of whatever opportunities you can find for yourself, this one included.

How to boost cyber resilience based on

what cyber criminals want By Suzy Clarke, Executive General Manager of Security at Xero

Over the last few years, consumers around the world have been impacted by some of the biggest data breaches in history. For a small business, this can be quite daunting to think about as you work with sensitive personal and financial information every day. So, how can you protect your business? It all starts with understanding the mindset of a cyber criminal. What are they looking for? Why are they stealing information? And how do they get it?

What’s the ultimate prize for a cyber criminal? Data - This could be anything from the personal information of staff and customers, to confidential business information like sales and inventory records, credit cards and banking information, or account credentials used to access company systems.

Personal information can be used to commit identity fraud like scam campaigns, or payment fraud like transactions on stolen credit cards. Business information can be sold to competitors or state sponsors, and used to gain access to company accounts. Cyber criminals steal this data by gaining control of the accounts that access it. Once they have access to your accounts, cyber criminals can change your password and lock you out, then use this account to access other online services. For example, imagine if a cyber criminal was able to access your email account. They could intercept a PDF invoice and edit the payment details, to trick your customers into paying a fraudulent bank account instead of you.

Cybersecurity

ways you can improve your business resilience to cyber crime

Do a risk assessment on your business, to identify any gaps. This might involve thinking about what data you store, which technology you use to store it, and what obligations you have to manage it.

Get the security basics sorted, like having strong and unique passwords on each account, and switching on multi-factor authentication wherever possible. Password managers are a good option as they do the hard work for you

How do cyber criminals access your accounts?

Cyber criminals use a number of

practice handles account security, device security and data security.

tactics to gain access to your accounts.

Direct attacks, using tools that

allow them to guess or break passwords that are weak. If you’ve used that password

across multiple accounts, the damage could be wide ranging Phishing and social engineering, where cyber

criminals trick people into handing over their details using links or requests in emails, texts, phone calls and other communications Malware, which is malicious software that can infect your device to monitor your activity, and provide backdoor access to your systems Ransomware, which spreads across your devices to lock them, so the cyber criminal can threaten to expose or erase your data unless you pay a ransom 25 - IndigenousSME November - December 2023

Develop strong policies and processes to help your team maintain clear and consistent cybersecurity habits. This should outline how your business or

Buy from organizations that adhere to data security standards, like ISO 27001 and SOC2. Use secure websites (the ‘s’ in https is the key) and make sure that accessing and sharing data is limited to staff that need the information to do their jobs.

Don’t forget to consider the human element of security. Staff should understand how to safely use the accounts, devices and data that belong to your business. They should also feel confident about where to go for help, and how to respond if an incident occurs.

Cyber criminals are a growing threat to all of us. The best way to make sure you keep your data safe is to look at your business through their eyes, and consider what gaps or vulnerabilities might exist. That way, you can enjoy peace of mind, knowing the data you’re holding on your business and customers is safe and secure.

Suzy Clarke is the Executive General Manager of Security at Xero, responsible for improving the technical security of the global small business platform, as well as its customers and partners. She has worked in the technology sector for 24 years, both in England and New Zealand, and prior to Xero held senior technology roles across a range of industries.

Indigenous Manufacturing & Contracting Network: Pioneering Technological Advancements in Indigenous Business

As the world of commerce leaps forward with tech advancements, there’s an expansive impact on every niche of the larger community in Canada. This is why we see there’s robust competition within those specific niches, and the Indigenous community is slowly picking up on this challenge. In this feature article, we will focus our attention on one specific organization that’s diligently working to uplift the business owners of the Indigenous community of Canada. It is none other than the Indigenous Manufacturing & Contracting Network (IMCN) that occupies a prominent position in pioneering initiatives, dedicating extensive efforts towards empowering and uplifting Indigenous communities and promoting innovation within the workplace. The IMCN organization is dedicated to improving the well-being of Indigenous communities and facilitating sustainable economic growth by providing assistance and advocacy for Indigenous enterprises and individuals involved in manufacturing and contracting industries. Through its efforts, IMCN is actively contributing to reconciliation and economically empowering Indigenous communities.

Manufacturing

Bridging the Workforce Gap: Empowering Indigenous Youth and Adults IMCN's primary objective is to bridge the manufacturing workforce gap by creating training and education programs that lead to well-paying careers for Indigenous youth and adults seeking to upskill. IMCN ensures that Indigenous people have

the resources they need to succeed in the contracting and manufacturing industries by offering access to specialized training and skill development opportunities. These steps will lead to a more diverse and inclusive workforce and business environment.

Indigenous-Led and Indigenous-Owned: Advocating for a Stronger Future IMCN represents a pioneering endeavour as the first

Indigenous-led and Indigenous-owned membershipbased network in the realm of Contracting and Manufacturing. This distinction positions IMCN as a vanguard entity that champions the interests of Indigenous-owned enterprises and communities. The aforementioned differentiation serves as both an affirmation of their unwavering dedication and a symbol of optimism for the Indigenous entrepreneurial ethos.

The Future We Want: Promoting Technological Innovations Technological advancements are the driving force of progress in the manufacturing and contracting sectors. IMCN understands the importance of staying at the cutting edge of innovation to remain competitive and relevant. They actively promote technology integration in Indigenous-owned businesses to boost efficiency and quality. IMCN members benefit from the privilege of accessing a network comprising professionals and resources, hence facilitating their ability to maintain a competitive edge within the dynamic manufacturing sector. The IMCN initiative facilitates the growth and development of Indigenous enterprises by cultivating cooperative ideation and adopting cutting-edge technology innovations.

The Indigenous Manufacturing & Contracting Network encompasses more than just

commercial connections. The movement aims to facilitate enduring changes within the manufacturing and contracting sectors. The IMCN serves as a notable example of the

efficacy of industry cooperation in fostering reconciliation and economic success. This is achieved via their unwavering dedication to

strengthening Indigenous communities, bridging workforce disparities, advocating for the growth of Indigenous-owned enterprises, and facilitating the progress of technology. IMCN is

well positioned to guide and support Indigenous enterprises and communities, facilitating their improvement and expansion, fostering a more

positive trajectory for their development and increasing their sphere of impact. To learn more about their services and membership eligibility, visit https://www.imcn.ca/. The Indigenous SME Magazine is a valuable resource for small Indigenous businesses in Canada, including nascent and well-established Indigenous enterprises. To access our magazine, kindly go to the following website here. You can stay informed of up-to-theminute news; please consider following our Twitter account at @IndigenousSme. We invite you to join our community, comprised of individuals passionate about the field of business.

Revolutionizing Canadian Manufacturing:

Embracing Innovation for a Brighter Future

In the heart of Canada's industrial landscape, a quiet revolution is unfolding. Canadian manufacturing companies are shedding their traditional moulds and embracing a new era of innovation. The fourth

industrial revolution, characterized by its emphasis on digitalization and intelligent technology, has emerged as a guiding light for the country's manufacturing

industry. In this article, the IndigenousSME Magazine delves into how technological advances in production —such as the IIoT, AI, Additive Manufacturing, and Automation—are changing the face of the Canadian manufacturing sector.

Intelligent Technologies: Making Innovation Accessible to All The era in which only large corporations dabbled in new technologies has long since passed. The manufacturing industry in Canada is dominated by SMEs, which account for a whopping 93% of all businesses. These companies must evolve with the times to maintain the sector's worldwide competitiveness. The importance of using advanced technologies like IIoT and AI has increased dramatically.

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The Industrial Internet of Things (IIoT) is the backbone of intelligent manufacturing since it links

all of the machines and assembly lines together. Because of this connectedness, manufacturers have access to real-time insights and vital data, allowing them to make educated choices. In turn, AI uses this information to enhance production in a number of ways, such as by optimizing operations and forecasting maintenance needs. This mutually beneficial partnership is changing the face of business as we know it.

However, there are several obstacles on the way to broad use. Significant educational efforts are needed since the complexity of the idea still stymies many Canadian firms. Not many businesses have started their digital transformation processes, making them unprepared to make the most of intelligent technology. To move Canada's manufacturing industry into the future, it will be crucial to address these difficulties via additional investment, incentives, and educational efforts.

Manufacturing

The Cutting Edge of Additive Manufacturing Canada is on the cusp of a manufacturing revolution thanks to Additive Manufacturing (AM), more often known as 3D printing. Many sectors have begun to realize the benefits of AM, including the aerospace, medical, and metal and powder industries. However, progress is sluggish, so we don't yet know the full scope of its influence. Canadian institutions have become hubs for

artificial intelligence (AI) study and development. These organizations and government backing are crucial to expanding access to AM. Canada's AM community may be small at now (2%) but may grow with investment and government support.

Canada can foster a robust AM ecosystem that significantly contributes to the industrial environment by emphasizing the technology's ROI

Canada's industrial sector relies heavily on new technological developments. The pillars of this change are the adoption of smart technologies like IIoT and AI, the exploitation of Additive Manufacturing's potential, and the deployment of automation to fill the resulting labour shortage. Making sure businesses of all sizes can benefit from new technologies and training manufacturers on their use are just two examples of the obstacles that lie ahead. However, Canada is establishing the groundwork for a thriving and internationally competitive manufacturing industry via its dedication to innovation and the backing of its educational institutions and government.

and production potential.

Automation: Bridging the Labor Gap The lack of available workers is a major problem for Canadian factories. The solution to this problem, automation, is quickly taking shape. Automation is becoming not only accepted but expected in the business world. Automation provides a practical way to keep up productivity and meet expected increases in output as the labour crisis worsens. The data is alarming: by 2030, 25% of Canada's industrial workers are expected to have retired without being replaced. Robots are helping to relieve this problem by taking over routine manufacturing jobs. This change will enable the next generation of industrial workers to improve their abilities by focusing on higher-value activities. If automation is implemented, the Canadian manufacturing sector will be better positioned for long-term development and innovation.

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With the help of technological advancements, Canada's manufacturing sector is well on its way to redefining itself and securing a successful future—one that will be distinguished by

effectiveness, productivity, and fortitude in the face of an ever-evolving global scene.

Prashant Ganti's Perspective Head of Product Management, Zoho Finance and Operations Suite.

During a recent dialogue with CanadianSME Small Business Magazine, Prashant Ganti, Head of Product Management, Zoho Finance and Operations Suite, offered deep insights into the billing challenges that small and

Canadian SMEs often face unique challenges when it comes to billing operations. Could you share some key insights into the specific pain points that small and medium-sized businesses encounter in this area, and how Zoho Billing addresses these

medium-sized enterprises (SMEs) face, highlighting Zoho Billing as a solution that

challenges?

addresses these issues with adeptness and ingenuity. He emphasized the software's flexibility, allowing businesses to swiftly adapt their billing to align with market demands and customer preferences, all while ensuring compliance with tax regulations. Zoho Billing simplifies the billing process, providing a customizable and automated experience that ranges from pricing adjustments to payment collection, aimed at keeping Canadian SMEs competitive and efficient. Prashant reassured that with robust security protocols and seamless integration with the broader Zoho suite, Zoho Billing stands as a guardian of financial data and a catalyst for operational harmony, perfectly poised to meet the evolving needs of the digital economy. Prashant has over 20 years of experience in the software industry with a deep focus on financial technologies. In his current role as the Head of Product Management, Zoho Finance and Operations Suite, he is responsible for revenue growth, product direction and drives improvements and enhancements to the products across regions. In addition to this, he oversees the global advisor program that focuses on building alliances with audit and advisory firms.

When it comes to billing operations, there are a

couple of common challenges that most SMEs face. Firstly, businesses often need to be able to keep up with competition and follow market trends to be successful. This requires complete flexibility in their billing operations.

Secondly, they should also be able to tailor their

offerings according to their customers' needs. For example, providing special pricing for a high-value customer, or extending the trial period of a promising prospect.

Finances for SMEs

Another aspect SMEs often find challenging is staying compliant with the tax and regulatory requirements.

Zoho Billing is a comprehensive, tax-compliant billing solution that solves any level of complexity of growing businesses. The application offers flexibility to experiment with different pricing, and define what they want to charge; product, services, bundled, and usage, how they want to charge whether it is onetime or recurring, and when they want to charge; yearly, monthly, or anniversary. This enables SMEs to go to market with any changes, helping them stay ahead of their competitors.

Billing processes are becoming increasingly digital and automated. How does Zoho Billing leverage technology to help Canadian SMEs streamline their billing operations, reduce manual effort, and enhance accuracy? Zoho Billing helps Canadian SMEs streamline workflows and automate many of their routine tasks. With a consumer-grade UI, businesses can easily customize the look and feel of their

invoices, and send them to their customers. The end customers have the option to make payments through the payment links

found in the email, or through the customer Additionally, they can customize their offerings to their

customer's needs with price lists, offering discounts, and extending trials as required. Zoho Billing also helps manage the entire lifecycle of their customers. Subscription-based businesses can offer trials, adopt the freemium model, and manage their customer's

journey from trial to conversion. The software also provides a frictionless payment experience for end customers. Overall, this is a comprehensive solution that helps

businesses manage their billing operations end-to-end.

portal. If they make an online payment, the system automatically updates the status of the invoice as soon as it is paid. Additionally, through the customer portal, the end customers can accept or decline estimates, make payments, track their

projects, and if they have subscribed to a service, they can upgrade, pause, or

cancel. They can also collaborate with the business through the live chat option. On the automation side of things,

businesses can automatically send payment reminders for invoices, helping them follow up with customers, and get paid on time. They can also automate recurring invoices and offer an auto-debit facility with cards, ACH, or SEPA payment options for customers. Whenever a payment fails, the system will automatically send an email notifying the customers and will retry recovering payments based on a preconfigured frequency.

These capabilities help SMEs streamline their billing operations, and automate many of the repetitive tasks, not only saving time but also enhancing accuracy.

Finances for SMEs Financial security and data privacy are paramount concerns for businesses today. Can you elaborate on the security measures and data protection features that Zoho Billing offers to ensure the safety of sensitive financial information for Canadian SMEs?

Overall, these integrations aim to help Canadian SMEs streamline their back-office, and front-office processes with contextual data sync, reducing manual entries and the resulting errors.

Zoho takes data protection and security very seriously. As a company, we ensure that all the

applications we use follow strong security measures that are built-in and automated. All our solutions use two-factor authentication with secure logins, and password management tools to safeguard not only our own business but also our customers. Moreover, Zoho Billing complies with international data protection regulations, including GDPR, HIPAA,

PCI, and ISO, ensuring that Canadian SMEs can trust us to manage their financial information with the highest security and privacy standards.

Zoho has a wide range of software solutions. How does Zoho Billing integrate with other Zoho products, and what advantages does this integration bring to SMEs in Canada looking for comprehensive financial and operational solutions? Zoho Billing serves as a powerful middle-office solution connecting both front-office and back-office functions. Zoho Billing offers built-in integration with front-office apps like Zoho CRM, a customer relationship management app, and Zoho Projects, a project management app providing a contextual flow of data related to customers, transactions, projects, and timesheets.

On the other hand, Zoho Billing provides seamless integration with back-office solutions like Zoho Books, an accounting app, and Zoho Analytics, a selfservice business intelligence software to automate accounting entries and provide comprehensive financial reports. Additionally, Zoho Billing's integration with Zoho Desk enriches customer support empowering SMEs to sync customers' billing information with their customer service software to provide contextual information to support agents.

As someone with extensive experience in the software industry, what trends do you see emerging in billing and financial technologies for small businesses in Canada, and how is Zoho positioned to stay ahead of these trends to support its customers effectively? In the ever-evolving landscape of billing and financial technologies for small businesses in

Canada, I foresee several emerging trends. One crucial trend is the integration of AI into online

billing and subscription models, which allows businesses to optimize pricing strategies and personalize customer experiences based on preferences and behavior. Additionally, businesses can detect inconsistencies in transactions early on, preventing potential revenue loss. On the billing and finance side, businesses can identify trends and outliers in transactions with advanced analytics. This allows organizations to identify the root cause and swiftly rectify issues. On the whole, we as a company, actively invest in leveraging AI technology. Our commitment to innovation and customer-centric solutions ensures that Zoho remains a reliable partner for Canadian SMEs in their financial technology journey.

In his interview with CanadianSME Small Business Magazine, Ivo Wiens, Field Chief Technology Officer, Cybersecurity at CDW Canada, shed light on the evolving cybersecurity landscape. He emphasized the crucial role of timely threat detection and response, addressing the challenges brought by the COVID-19-induced digital transformation. Wiens stressed the need for organizations to adopt automation tools while defining clear orchestration processes. He highlighted the risks associated with delayed detection, including customer trust erosion and increased recovery costs. To bolster defenses, Wiens advised integrating security into cloud migration, implementing a zero-trust approach, and partnering with third-party cybersecurity experts to proactively address evolving threats.

Ivo Wiens Field Chief Technology Officer, Cybersecurity at CDW Canada

Ivo Wiens is the field Chief Technology Officer of cybersecurity at CDW Canada, in this role, Ivo helps set the strategy for the CDW organization, including partnerships with vendors, and the development of services to best protect the Canadian market. Ivo believes that organizations are best served when information security goals are aligned with the goals of the business and that at CDW we are constantly striving to bridge the gap between these two areas. Ivo has worked in the security industry across Canada for the last 17 years; with experience in professional services (technical/risk/compliance), managed security services, and technical solutions. Ivo is a SABSA-certified architect and has held a CISSP for over 12 years.

As the Field CTO for Cybersecurity at CDW Canada, could you provide an overview of your primary roles and responsibilities, and how they cater to the dynamic challenges businesses encounter in today’s cybersecurity landscape? It is my job to ensure that CDW Canada customers are operating in a way that maintains the security of their sensitive employee, client, and financial data. This means advising on and implementing technologies and best practices from the top of organizations, down to each employee. As we know, COVID-19 changed how many businesses fundamentally operate and cyber threats changed along with them. During this rapid digital transformation, employers had to quickly pivot to provide employees with a functional digital workspace. This forced a rapid and often rushed cloud migration strategy where moving business processes to the cloud came first and security to protect these processes came later.

With these new digital offerings came a larger attack surface due to the increased use of personal devices and unsecured cloud workloads. The cybercriminals of today are increasingly sophisticated and have taken advantage of hybrid work models.

CDW Canada’s 2023 Cybersecurity Study highlights that nearly 29% of Canadian organizations take over a week to detect a cybersecurity incident. What do you believe are the main reasons behind such prolonged detection times, and what proactive measures can be put in place to address this? This was one of our most eye-opening findings as it speaks to the reality of how Canadian organizations manage cyberthreats.

Further to that statistic, the study found that the mean time to respond to a threat is 14 days. Paired with a mean recovery time of 25 days, the total time needed by Canadian organizations for incident management was an astounding 48 days. This offers attackers over a month and half to easily access valuable enterprise resources and sensitive data, giving them more context for attacks and the ability to extract important information from your organization.

The consequences of these situations are very serious. While delays in detection and response have the potential to negatively affect customer trust and invite regulatory fines, working proactively to improve threat detection and response can be difficult. This can especially be true for small and medium-sized organizations that don’t have the time and resources to build a robust cybersecurity posture.

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The most effective first steps are for organizations to continue to educate their employees on how to identify and avoid suspicious communications and to make sure that devices (servers, laptops or mobile devices) are regularly patched. The best means of improving threat detection and response is partnering with a third-party IT provider. It is their job to monitor your network with an expert eye, dealing with cyberthreats as they occur, allowing you to focus on running your business.

Interviews Modern threat detection tools like security orchestration, automation and response, and threat intelligence offer promising solutions. Why do you think there’s a hesitancy among organizations in adopting these tools, despite their evident advantages? Automation is going to be key for the future of cybersecurity, not only to fill the resource gaps but also to keep up with rate of growth in attack

sophistication. However, organizations have not yet made the jump to automation because true automation doesn’t work without first spending time to define true orchestration from a technology and process perspective.

Organizations need to first stop relying on manual processes, which make them dependent on the “security heroes” of their team to do all the

The first step in transitioning to automated systems is taking stock of your processes, technologies and creating a strategic plan for security modernization. With a forward-looking vision in mind, organizations can see quantifiable improvements to their day-to-day processes.

work. Then, employ frameworks such as the MITRE ATT&CK framework to facilitate continuous asset monitoring and threat detection

With 62% of Canadian organizations still depending on manual security processes, how do these manual interventions exacerbate the delay in threat detection, and how can organizations transition more effectively to automated systems? The reality is that a lot of Canadian organizations are still using relying on a number of teams and systems that are not fully integrated, and this manual work takes longer as it uses antiquated methods of communication that could (in most cases) be scripted. So, if a security breach occurs, whoever is responsible for network security must first identify the breach and then figure out how to fix it. This leaves an opening for delayed detection and response if an internal IT team is small and under-resourced. Automated processes allow IT teams to focus on the bigger picture.

For organizations that don’t have the internal resources to see this process through, partnering with a third-party IT provider like CDW Canada is the best way to plan for and implement automated systems. We work with organizations to develop a roadmap for maturing security solutions and, from there, oversee the development and maintenance of these automated systems. This ensures they are up to date and aligned with the ever-changing threat landscape.

Interviews

Considering the rising success rates of cyberattacks, how do you perceive the correlation between delayed detection and amplified risks, such as eroding customer trust and surging recovery expenses?

Based on your extensive experience in cybersecurity, what advice would you offer to Canadian organizations looking to bolster their defence mechanisms against these increasingly successful cyberattacks?

Poor threat detection and response time leads to greater risk and costly recovery solutions. This exposes organizations to four primary areas of risk: detailed reconnaissance, reinfection, evidence tampering, and recovery

My top three tips for Canadian organizations looking to bolster their defence mechanisms against cyberattacks are:

backlog.

The more time an attacker has in an organization’s network, the more time they have to conduct detailed reconnaissance. This means locating sensitive employee, customer, and financial information as well as making lateral moves throughout an organization’s network.

When it comes to reinfection, with enough time on their side, attackers will find ways to create easy pathways for re-entry.

One of the most serious outcomes of slow

response time is evidence tampering. This is when attackers remove evidence, which makes efficient recovery even more difficult.

Ultimately, slow detection and response

creates a waterfall effect for resolution. A slow response results in a slower recovery and ultimately more backlogs that organizations must face. This causes significant increases in costs to mitigate and fix issues. Another impact on cost is user experience. From a customer point of view, if an organization’s website or payments system is slow or non-functioning, they will naturally turn to an alternative provider. This can be detrimental to small and medium-sized organizations who don’t have the internal IT resources to keep up with enterprise organizations. Additionally, if news of a security breach that jeopardizes customer financial information goes live, customers may lose faith in an organization entirely.

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Integrating security as a key component of the organization’s cloud migration strategy. Most of the critical information for Canadian organizations is currently housed in the cloud. Because of this, it is essential to convey the potential risks associated with these assets in a manner that is clear to key stakeholders. This involves articulating these risks clearly and concisely throughout the organization while selecting appropriate controls to

safeguard this valuable data. Also, in light of the persistent trend toward hybrid work environments, it is evident that cloud

migration is an ongoing process, necessitating the integration of security as a foundational aspect of the plan.

Implementing a zero-trust approach within the organization at all levels. Everyone from

executive leadership down to junior employees must acknowledge that cyber threats exist both inside and outside their network, meaning that users, devices, and network components cannot be blindly trusted. Zero-trust security architectures should be able to prevent, detect, and contain security incidents effectively.

Partnering with third-party cybersecurity solutions providers is a surefire way to ensure IT environments remain secure. IT experts intimately understand the threat landscape and work with organizations to develop proactive and reactive plans to meet security threats, no matter how sophisticated they get.

Shxw'owhámélLandSea Limited Partnership: Building a Sustainable and Prosperous Future Located in the heart of Hope, BC, the

Shxw’ōwhámél-LandSea Limited Partnership (SLLP) is actively working towards creating a sustainable future encompassing economic opportunity, environmental stewardship, and community well-being. Established in June 2015, this remarkable partnership specializes in constructing and operating diverse workforce accommodations within the Shxw’ōwhámél traditional territory, going beyond mere shelter to ensure the holistic well-being of on-site workers.

A Commitment to Quality Living SLLP's mission goes beyond providing basic

accommodations; it's about creating a home away from home for workers. With a focus on quality living conditions and appealing food

options, the partnership strives to enhance the well-being and productivity of those who stay in its facilities. The Sqémél Lá:lém complex, a $20 million worker's accommodation, exemplifies SLLP's dedication to providing a comfortable and inviting environment for temporary workforce housing.

Promoting Indigenous Employment One of the most noteworthy aspects of SLLP's work is its dedication to Indigenous employment and community engagement. The partnership has conducted five PreEmployment Hospitality Work Skills Training programs, empowering Indigenous community members with the skills and knowledge needed for meaningful careers in the industry.

Sustainability Indigenous culture is also integrated into every facet of the accommodations, from the lodge's name and logo to signage and documentation. A remarkable average of 36% Indigenous employment across all of SLLP's projects directly results from the firm's ongoing dedication to Indigenous principles.

Investing in the Community's Future SLLP understands that its success is intrinsically tied to the prosperity of the Shxw’ōwhámél community. As part of its community contributions, the partnership donates annually to local initiatives and provides construction assistance to the Shxw’ōwhámél First Nation. SLLP's projects, such as the Sqémél Lá:lém complex, are designed with the future in mind, poised to become a lasting housing development even after the conclusion of the Trans Mountain expansion project.

The Shxw’ōwhámél-LandSea Limited Partnership is a leading example of a

company prioritizing sustainability and involvement in its local community. SLLP is

doing more than simply building houses for people in the territory of Hope, BC; its

approach to sustainability, worker development, and Indigenous empowerment is creating a better future for the area. The ripples of SLLP's good transformation will spread far beyond the boundaries of Shxw’ōwhámél land as the organization

continues to develop and flourish. Log onto their official website to understand their services and solutions at https://svlp.ca/.

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Trailblazing Progress: The Indigenous Digital Health Ecosystem in Canada In an era marked by digital transformation, Canada's Indigenous communities are forging a path toward improved health and wellbeing with the Indigenous Digital Health Ecosystem (IDHE). This groundbreaking initiative aims to fast-track the advancement of digital technologies, aligning them with the unique cultural needs and values of First Nation communities. Supported by DIGITAL, Canada's Global Innovation Cluster, the IDHE is not just building a better Canada but also addressing historical disparities through innovation. Through this piece of writing, the Indigenous SME Magazine delves into the

transformative potential of the IDHE, shedding light on how it is revolutionizing data management and service delivery for Indigenous communities.

Renewal as a Lasting Gift First Nations communities in Canada are actively overcoming the long-lasting effects of colonization, injustice, and government policy failures, and innovating new approaches that draw on their resiliency and are grounded in community knowledge . Recent legislative and policy changes have created increased opportunities for selfgovernance and jurisdiction over essential services like healthcare, education, housing, and others. With these changes there is both the opportunity and need for a Nation-based and unified digital ecosystem to effectively manage data in a manner that accurately represents the holistic wellness viewpoints of First Nations. 40 - IndigenousSME November - December 2023

Digital Health

Trailblazing Innovative Solutions The Indigenous Digital Health Ecosystem (IDHE) Project is a progressive project led by Mustimuhw Information Solutions, a software company owned by the largest First Nation in British Columbia, Cowichan Tribes. IDHE has as its stated goal the advancement of a digital ecosystem that provides a culturally aligned technology environment for a set of complementary apps, and for the integration of a broader range of applications from the broader marketplace. It draws on the knowledge and resources of Consortium participants to ground and advance this vision for Indigenous Nations.

A Nation-Based Approach The IDHE, at its heart, takes an ideological stance on data management and business intelligence. Using this method, First Nations may regain sovereignty of their data while maintaining full compatibility with third-party infrastructure. Furthermore, the regulated ecosystem facilitates digital independence by providing a platform for distributing and incorporating third-party apps.

Achieving Effective Autonomy: Self-governance and service provision will be strengthened by IDHE's new platform and integrated apps. It reduces administrative procedures and enables communities to concentrate on their well-being by automating operations in areas such as healthcare, child and family services,

housing, education, and more. The IDHE is an Indigenous-led ecosystem tailored to the specific organizational structures, service models, and commercial needs of First

Nations communities; it is not just another potential answer.

Anchoring in Data Sovereignty: One of the fundamental principles on which the IDHE stands is data sovereignty, guided by the principles of OCAP™ (Ownership, Control, Access, and Possession). It builds upon the leadership of Mustimuhw Information Solutions (MIS), a trailblazer in advancing privacy and security capacity for Indigenous organizations. This ensures that the data and information of First Nations are not just managed but are done so with the utmost respect for their sovereignty and values.

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A Reimagined Path The Indigenous Digital Health Ecosystem is not just leveraging

technology; it's empowerment, self-determination, and bridging historical gaps. With this initiative, Indigenous Nations can start to collectively shape a digital ecosystem that helps technology vendors

supply solutions in ways that conform to Indigenous Nation’s priorities, preferences, and ways of working, and thus be truly contributive to Indigenous Nation efforts to manage their services efficiently, improve healthcare outcomes, and preserve their rich cultural heritage.

We invite you to join our community, comprised of individuals passionate about the field of business.

The Indigenous Digital Health Ecosystem is a significant advancement in the pursuit of reconciliation and empowerment. Indigenous communities are enhancing their well-being and establishing a model for addressing historical inequities by adopting culturally aligned technology that respects data sovereignty. This approach demonstrates how digital innovation can be effectively utilized. The IDHE goes beyond being a mere digital solution. It serves as a catalyst for change, symbolizing the resilience of First Nations and offering hope for a more equitable Canada.

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Aurora Heat: Fusing Tradition and Creativity for Sustainable Warmth In today's era of advanced technology and everchanging fashion trends, one Indigenous-owned business skillfully combines tradition and creativity. Aurora Heat is a business that embraces its Northern heritage and is dedicated to redefining warmth. Moreover, it is at the forefront of sustainable practices, setting an example for others to follow. As winter goes

Brenda Dragon President & Founder, Aurora Heat

into full swing, the Indigenous SME Magazine investigates the inspiring journey of Aurora Heat

through this blog. The brand beautifully combines the preservation of tradition with the embrace of modern advancements.

Sustainable Warmth: Aurora Heat is dedicated to reintroducing natural fur as a sustainable alternative to

The Resurgence of Fur in the Modern World: The story of Aurora Heat begins with a profound

admiration for the natural warmth and utility of fur. This material has been a fundamental part of Northern communities for many generations. The founder of

Aurora Heat grew up in the North, where fur was an integral part of life. They learned the skill of crafting hats, mittens, moccasins, and parkas from their mother, who used wild furs from the family's trapline. Fur provided excellent comfort and protection against the subzero temperatures, which frequently dropped to -40 degrees.

A Time-Honored Tradition: Aurora Heat's journey is a testament to the enduring trapping heritage that has been passed down through generations. The company takes great pride in continuing this legacy, showcasing how fur is more than just a form of clothing. It is deeply intertwined with the culture and history of the Northern region.

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synthetic, single-use products and fast fashion. They firmly believe that fur offers

unmatched warmth and are committed to their mission. It envisions a world where fur

becomes the preferred option for heat, in line with the more significant trend toward ecoconscious living.

Heritage Meets Creativity: Aurora Heat's identity is rooted in tradition, but the company also effectively incorporates innovation into its processes. It is not solely about preserving traditional practices but also about adapting and growing in accordance with the current era.

Zero-Waste Workshop: Aurora Heat's commitment to environmental responsibility centres on its zero-waste workshop. Every part of the pelts is utilized, ensuring that nothing is wasted. This approach not only demonstrates respect for the land and its resources but also aligns with the modern mindset of minimizing environmental impact.

Sustainability Ethical Sourcing of Fur:

Positive Social Impact:

The brand is dedicated to sourcing fur ethically and actively supports wildlife management and conservation initiatives. They successfully balance tradition and conservation, demonstrating that sustainable practices can coexist harmoniously with the natural world.

The company demonstrates its dedication to social responsibility by donating $1 from each product sold to support On-the-Land initiatives for children and youth, educators, and Indigenous knowledge holders. Organizations such as CNAC, Bushkids NWT, and Dechinta greatly benefit from the contributions made by

Excellent Quality with Contemporary Design:

Aurora Heat, which strengthens the bonds between the company and its community.

Participation in the Community: While the foundation of Aurora Heat's products is rooted in tradition, its designs and craftsmanship incorporate modern elements. The result is a unique blend of

heritage and contemporary style, appealing to a wide range of consumers.

Aurora Heat is very involved in the local community, sponsoring both a women's ice

hockey team competing in the Northwest Territories Pond Hockey Tournament and the 'Big Fun' snowboarding event. The commitment to community empowerment and improvement is shown in this activity.

A Passionate Commitment to Community and the Environment: Aurora Heat not only provides warmth through its products but also strives to make a positive impact on the community and the environment.

The incredible journey of Aurora Heat captures the spirit of continuity, longevity, and community service. It inspires individuals who want to keep their traditions alive while moving forward with the times. Aurora Heat is a monument to the significance of history, sustainability, and a profound connection to nature in a world where fashion and warmth are frequently linked with fast fashion and synthetic materials. Aurora Heat's mission is to develop fur goods that do more than just keep you warm—they inspire a deep appreciation for the natural environment and work toward a better future. Browse through their range of products and bring soft warmth home at https://auroraheat.com/.

The Indigenous SME Magazine is a valuable resource for small Indigenous businesses in Canada, including nascent and well-established Indigenous enterprises. To access our magazine, kindly go to the following website here. You can stay informed of upto-the-minute news; please consider following our Twitter account at @IndigenousSme. We invite you to join our community, comprised of individuals passionate about the field of business.

FNHA Virtual Health Services:

In the rugged and diverse landscapes of British Columbia, where many First Nations communities are scattered across remote and often challenging terrain, access to health care has long been a complex issue. When it comes to filling up the gaps in First Nations people's access to health care, the First Nations Health Authority (FNHA) has emerged as a beacon of hope by providing a range of virtual health care services. The FNHA's dedication to cultural safety, humility, and traumainformed treatment has shone brighter than ever as the COVID-19 pandemic has disrupted traditional health care institutions. This feature piece delves into the life-altering work of FNHA, focusing on the organization's innovative virtual health services that are improving health outcomes in First Nations communities.

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Maternity and Babies Advice Line Support for mothers in remote areas, isolation and a lack of access to maternity and child health care are common challenges for expecting and new mothers in rural and isolated First Nations communities. The Maternity and Babies Advice Line, a partnership between the FNHA and the Rural Coordination Centre of BC, is a resource not just for expectant moms but also for their loved ones and medical professionals. This online resource removes physical locations as a limiting factor in promoting mother and newborn health.

Digital Health

Mental Health Counselling It is crucial to address and challenge the various stigmas associated with mental health by providing support to First Nations communities. In doing so, we can create a more inclusive and supportive environment for everyone. . Due to complex, layered and intergenerational traumas, the issue of mental health is a significant concern within many First Nations communities. The FNHA addresses this issue by offering coverage for both virtual and in-person counselling sessions. This service prioritizes cultural sensitivity and provides a lifeline for individuals in need, promoting emotional well-being and psychological resilience.

First Nations Virtual Doctor of the Day This program provides virtual primary care services seven days a week. Health issues do not follow a specific schedule, and the FNHA acknowledges this fact. The Virtual Doctor of the Day service offers medical advice, prescriptions, and referrals. The virtual health care service at FNHA has proven a reliable resource that communities can depend on.

Virtual Substance Use and Psychiatry Services Addressing complex needs is a crucial

Providing Telehealth Support Telehealth (also called virtual care) uses live,

interactive videoconferencing to connect patients with health care providers so care can be provided in the comfort of one’s own home. Travelling long

distances for a doctor's appointment can be challenging, particularly for individuals residing in remote areas. The Telehealth service offered by FNHA has revolutionized how appointments are conducted by introducing video conferencing, eliminating the need for patients to travel long distances. This innovation is increasing accessibility and convenience in health care.

46 - IndigenousSME November - December 2023

aspect of providing adequate support and assistance. It is essential to recognize that individuals may have multiple interconnected needs requiring a comprehensive approach. The FNHA recognizes the significance of addressing addiction and complex mental health issues, which is why they provide specialized services in addiction medicine

and psychiatry. This service provides support for both individuals and their families. To access it, a referral from a health care provider is necessary. This highlights the importance of collaboration between traditional and contemporary health care approaches.

Digital Health

A Trusted Health Partner for Over 200 Communities

Unparalleled Authority Based on a Specialized Organizational Setup

The FNHA plays a crucial role as the health and wellness partner for over 200 diverse First Nations communities and citizens throughout British Columbia. Since assuming control of the programs and services previously provided by

The First Nations Health Council provides political representation and lobbying. In contrast, the First Nations Health Directors Association provides technical assistance and capacity building within a unique health governance system that FNHA

provide improved services to individuals, families, communities, and Nations.

The First Nations Health Authority is dedicated to delivering health care services that are accessible, culturally sensitive, and technologically advanced.

Health Canada in 2013, it has brought about a new era of health governance and delivery. The FNHA has been dedicated to addressing service gaps, implementing innovative health care systems, and reforming programs in order to

functions under. The FNHA is able to improve health care outcomes for BC's First Nations via this cooperative strategy without supplanting the Ministry of Health or regional health authorities.

This commitment is not only transforming health

Leading Cultural Safety

care for First Nations communities in British Columbia but also serving as a remarkable model for health care organizations worldwide. FNHA's

The FNHA goes beyond being a health care provider and actively promotes culturally safe practices within the broader health care system. The FNHA actively collaborates with

health partners to incorporate cultural safety and humility into their service delivery. This

approach aims to enhance health outcomes for First Nations individuals by ensuring that care is not only accessible but also respectful and

virtual health services are crucial in improving health outcomes. By bridging gaps and bringing health care closer to those in need, they are facilitating a journey towards better health.

You can learn more about their services and support programs at www.fnha.ca/what-wedo/ehealth.

inclusive.

A Multifaceted Approach to Community Health The community-based services provided by FNHA cover a wide range of health promotion and disease prevention areas. These include primary health care, children, youth, and maternal health, mental health and wellness, communicable disease control, environmental health and research, health benefits, e-health and telehealth, health and wellness planning, and health infrastructure and human resources. This comprehensive approach addresses the varied needs of First Nations communities.

47 - IndigenousSME November - December 2023

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