Care Providers of Minnesota's 71st Convention & Exposition: PURPOSE and PASSION

#cPmcon2019 #cPmcon2019 #cPmcon2019

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M O R E AT L O T U S P H A R M A C Y. C O M

WELCOME TO THE 71ST ANNUAL CONVENTION & EXPOSITION

CONTENTS Celebration of Caring Reception..................................................................... 4 Keynotes.......................................................................................................5-6 Schedules at a glance...................................................................................7-9 Map.................................................................................................................10 Continuing education information............................................................... 12 Learning sessions at a glance................................................................. 13-14 General information...................................................................................... 16 Target interest highlights.............................................................................. 17 Learning sessions.................................................................................... 20-44 Monday....................................................................................... 20-27 Tuesday...................................................................................... 29-36

WE’VE GOT AN APP FOR THAT— DOWNLOAD IT NOW! my.yapp.us/CPMCON19 Our convention app brings you the daily schedules; session information and handouts; venue maps; and much more— right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend.

Wednesday................................................................................. 37-44 Monarch Healthcare Management event (Monday).....................................46 Care Providers of Minnesota award recipients...................................... 47-48 Care Providers of Minnesota Leading4Life & Scholarships......................... 49 Care Providers of Minnesota Foundation Silent Auction............................ 50 Dining options................................................................................................51 Greeter information, convention tips, reflection room............................. ..52 2019 National Quality Award recipients....................................................... 53 2019 exhibitors...............................................................................................54

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CARE PROVIDERS OF MINNESOTA 71ST ANNUAL CONVENTION & EXPOSITION

Find “Purpose and Passion” at this year’s convention PURPOSE AND PASSION –

the theme for this year’s convention– is more than a catchy phrase; it is why we are in this profession, and why we come together to celebrate! For three days, we celebrate the purpose (helping and serving others) and the passion (the result of doing meaningful work) in providing care to older and vulnerable adults and in taking care of each other on this sometimes challenging career path.

Now, here’s some of what you can expect for three days in November as we will help you celebrate—and rediscover—the joy of providing care!

EDUCATION : No matter your title—CEO, housing manager, maintenance director, dietary, or caregiver—our 100+ learning sessions and speakers, spread out over three days, will provide new insights and meaning on how you help others each and every day. Our two keynote speakers will add that extra spark to honor the meaningful work you do. Calvin Stovall is Monday’s keynote speaker, and his unorthodox and humorous presentation will address the critical component of employee engagement and customer experience. Tuesday’s keynote speaker is Donna Cutting, whose high-energy, interactive presentation explores the ways in which using intentional words of kindness, being present, and setting others up for success positively affects your bottom line!

CELEBRATION : Your work impacts the lives of so many—those you care for, their families, and your colleagues. It is so important to pause and CELEBRATE the Purpose and Passion you bring to this profession—and we’re going to do exactly that!

Similar to last year, Monarch Healthcare will be hosting a great event for our first night of convention— and if you attended last year, you know it’s going to be fun! (Details available on site at convention.)

Recognizing the passion of award recipients is one of the highlights of our convention—and you’ll understand why, as we share their stories with you.

We will recognize a few members with Care Providers of Minnesota awards at keynote sessions, and a few more at the Celebration of Caring Reception.

We invite all convention attendees to join us on Tuesday, starting at 4:15 PM in the Minnetonka ballroom, for the Celebration of Caring Reception—a great opportunity to celebrate, unwind, dance (yes—there will be an awesome DJ), enjoy free appetizers, and soak in the convention experience with peers and friends. We have saved some key awards for this reception, with the Caregiver of the Year Awards to be presented by a special guest, and of course, the surprise Member of the Year Award presentation.

Scholarship recipients and our 2019 Leading4Life Fellowship graduates will also be recognized at the Tuesday reception as they further their “purpose” in helping older and vulnerable adults.

This special event—repeated from last year by request—will wrap up at 6:45 PM, leaving time to sample Mystic Lake’s gaming, hit the spa, enjoy a wonderful meal, or just relax and gear up for a third day of education.

For many of you, attending convention is an annual event—and we are so glad you will be part of our 71st. For others, this may be a brand-new experience— either way, we encourage you to consider adding to your experience by being a greeter for our education sessions.

Patti Cullen, CAE, President/CEO Care Providers of Minnesota

Sharon St. Mary, Chair Board of Directors Care Providers of Minnesota It’s easy, takes just a few minutes—and it may even get you a free lunch! (You can find out more about being a greeter on page 52.)

There will be plenty of designated time on Monday and Tuesday to check out the amazing exhibitors who will be showcasing their latest products and services.

That’s it from us—for now. Please browse through this guide to see all the great features we have in store for you at this year’s Purpose and Passion Convention & Exposition—and keep checking online at careproviders.org/ convention for the latest updates! Or, if you prefer to get your updates on your mobile devices, be sure to download our convention app at: my.yapp.us/ CPMCON19 Looking forward to seeing you in November!

Patti & Sharon

Free for Everyone, Everyone Welcome!

TUESDAY, NOVEMBER 19 • 4:15–6:45 PM • MINNETONKA BALLROOM Enjoy a lively evening reconnecting with friends and colleagues

JOIN US AT THE

Celebration

of Caring RECEPTION

Celebrate Award recipients Lifetime Achievement Award • Public Official Recognition Award • Member of the Year Award Caregiver of the Year Awards • Excellence in Leadership Award • National Quality Award (Bronze & Silver) Scholarship recipients • Leading4Life graduates

••• FREE appetizers

Schmooze

DJ

Cash bar

KEYNOTE: MONDAY, NOVEMBER 18

BE ICONIC! OR BE GONE! CALVIN STOVALL, CEO, CHIEF EXPERIENCE OFFICER AND ICONICITY ENTHUSIAST, ICONIC PRESENTATIONS

• Mystic Showroom | 10:45 AM—12:15 PM What do brands like Starbucks, the Beatles, and Al’s Breakfast have in common? They all have successfully achieved iconic status!

Iconic brands have a purpose beyond money. They provide a brand experience that stands out from the crowd, serving as a shining symbol of excellence to which other brands aspire. There’s a common myth that becoming an iconic brand is reserved for Fortune 500 companies with large marketing budgets. But that assumption is wrong! Even if you’re a 14-seat, diner/institution in Dinkytown (Minneapolis), any company–

regardless of size and location—can achieve iconic status.

During this session, attendees will not only be introduced to strategies and tactics that can help transition companies into iconic status, but also address the criticality of employee engagement and customer experience in building a brand that stands the test of time.

Create a competitive advantage by leveraging the four components of The ICONIC Framework™—a practical and systematic technique that helps organizations achieve and maintain iconic status in the eyes of their customers.

About Calvin Stovall Calvin was born and raised in the infamous Cabrini Green housing projects in Chicago during the era of the iconic 70s syndicated television show, Soul Train. Calvin’s enthusiasm and immeasurable passion for music has continued throughout his adult years.

Today, he leverages his life experiences as a business leader along with the universal language of music to engage and connect with his audiences. He has energized and motivated people nationwide with his high-content, unorthodox, and humorous platform.

AWARDS PRESENTED AT MONDAY’S KEYNOTE:

• Rising Stars • Volunteer of the Year • Dedicated Service

THANK YOU, SPONSORS! Bluestone Physician Services Convention creative digital & print CliftonLarsonAllen, LLP Opening coffee welcome Eldermark Internet Guardian Pharmacy Opening coffee welcome HPC Convention creative digital & print

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Lotus Pharmacy Monday Keynote Session

KEYNOTE: TUESDAY, NOVEMBER 19

THE RED CARPET WAY: CREATING A PLACE WHERE PEOPLE LOVE TO LIVE AND WORK! DONNA CUTTING, CSP, FOUNDER AND CEO (CHIEF EXPERIENCE OFFICER) OF RED-CARPET LEARNING SYSTEMS

• Mystic Showroom | 10:45 AM—12:15 PM Whether we’re talking about employee engagement and retention; resident and client satisfaction; or census, it all comes down to one thing: People love to do business with people they like. It’s all about relationships and the way we treat each other, and every interaction makes a difference!

In this high-energy, fun, and interactive keynote, we’ll explore the ways in which using intentional words of kindness, being present to the person in front of you, setting others up for success and making movie moments for customers & staff positively affects your bottom line!

AWARDS PRESENTED AT TUESDAY’S KEYNOTE:

When you roll out the red carpet in this way, customers and team members fully engage with your organization! It isn’t always easy, but when it comes to customer service and employee retention, every moment matters.

Rolling out the red carpet for others is as natural to Donna Cutting as breathing. Her fondest memories from childhood include the occasions when her mother and Memére, her French grandmother who was the mother of fourteen children, would roll out the red carpet for family members “returning home” to Fall River, Massachusetts. This tradition made a lasting impression on Donna and resonates with her to this day.

About Donna Cutting A stage actress and dynamic keynote speaker, Donna’s mission is to inspire you to experience the “thrill of the red carpet,” where your customers matter, your work matters, and you matter! Her passion for rolling out the red carpet and creating exceptional customer experiences moved her to found Red Carpet Learning Systems, through which she and her team help organizational leaders turn prospects into customers and customers into raving fans!

• Senior Housing Director of the Year • Employee of the Year • Nurse of the Year • Innovative Program of the Year

McKesson Medical-Surgical Celebration of Caring Reception Pathway Health Convention creative digital & print Professional Portable X-Ray Afternoon coffee & snack break Sterling Long Term Care Pharmacy Convention creative digital & print Thrifty White Pharmacy Tuesday Keynote Session Vaaler Celebration of Caring Reception

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SCHEDULE : MONDAY, NOVEMBER 18

REGISTRATION HOURS 7:00 AM–4:30 PM | Main Floor Foyer

COFFEE WELCOME

KEEP IN MIND

check-in: • Speaker/greeter Isanti 3, Main Floor (by the

• • •

8:00–9:00 AM | Main Floor Foyer

REFLECTION ROOM

Information/Registration Desk) Gender-neutral restrooms located on both ends of Main Floor Foyer A lactation suite is available upon request. Please request a key at the Information/Registration Desk. You will be asked to limit your visit to 30 minutes You can pick up your badge holder and lanyard from the Information/ Registration Desk

EXPOSITION

9:00 AM–4:15 PM | Chaska Room, Level 3

100 SERIES LEARNING TRACKS 9:00–10:15 AM | Various

KEYNOTE & AWARDS 10:45 AM–12:15 PM | Mystic Showroom

EXPOSITION

•

NOON–5:15 PM | Minnetonka Ballroom & Main Floor Foyer

LUNCH & NETWORKING 12:15–1:30 PM | See page 51 for lunch options

Monday & Tuesday Our vendors support Care Providers of Minnesota throughout the year. This is the perfect time to swing by and thank them! Visit with vendors, check out new products, and network with peers. See page 54 for a list of vendors (to date) and pick up your complete Exhibitor & Resource Guide at the Information/Registration Desk

200 SERIES LEARNING TRACKS 1:30–2:45 PM | Various

300 SERIES LEARNING TRACKS 3:00–4:15 PM | Various

EXPOSITION RECEPTION 4:15–5:15 PM | Minnetonka Ballroom & Main Floor Foyer

REFLECTION ROOM

• Chaska Room, Level 3 (See page 52) A quiet place for reflection, meditation, and prayer. Open during regular convention hours.

GRAB & GO FOOD OPTIONS In a hurry? This year, Care Providers of Minnesota will offer Grab & Go food options for purchase on Monday and Tuesday.

Credit cards will be accepted.

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COMPLIMENTARY HEADSHOTS

12:30–4:30 PM | Main Floor Foyer Get your professional headshot taken by Danielle Larson—for free! No need to pre-register; Sign up with Danielle in the Foyer.

Brought to you by Care Providers of Minnesota

REGISTRATION HOURS

SCHEDULE: TUESDAY, NOVEMBER 19

7:00 AM–4:30 PM | Main Floor Foyer

CREDENTIALING 7:30–10:00 AM | Information/Registration Desk 11:30 AM–12:30 PM | Information/Registration Desk

COFFEE WELCOME 8:00–9:00 AM | Main Floor Foyer

EXPOSITION 8:00 AM–Noon | Minnetonka Ballroom & Main Floor Foyer

GOVERNMENT/NONPROFIT TABLES 8:00 AM–1:30 PM | Promenade Tower Foyer

REFLECTION ROOM 9:00 AM-4:15 PM | Chaska Room, Level 3

400 SERIES LEARNING TRACKS 9:00–10:15 AM | Various

SILENT AUCTION 10:00 AM–5:00 PM | Main Floor Foyer

KEYNOTE & AWARDS 10:45 AM–12:15 PM | Mystic Showroom

LUNCH & NETWORKING 12:15–1:30 PM

| See page 51 for lunch options

MEMBERSHIP UPDATE/ANNUAL MEETING 12:30–1:30 PM | Winona Room, Level 3 Region Meeting immediately following Annual Meeting

500 SERIES LEARNING TRACKS 1:30–2:45 PM | Various

600 SERIES LEARNING TRACKS 3:00–4:15 PM | Various

CELEBRATION OF CARING RECEPTION & LEADING4LIFE GRADUATION 4:15–6:45 PM | Minnetonka Ballroom (See page 4)

• MEMBERSHIP UPDATE/ ANNUAL MEETING Winona Room, Level 3 Credentialing is open from 7:30-10:00 AM & 11:30 AM-12:30 PM, with the meeting beginning at 12:30 PM. This meeting provides an opportunity for members to hear from Association leadership; elect the 2020 officers and directors; and connect with friends and acquaintances.

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SCHEDULE: WEDNESDAY, NOVEMBER 20

REGISTRATION HOURS 7:00–11:00 AM | Main Floor Foyer

COFFEE WELCOME 7:00–8:00 AM | Main Floor Foyer

REFLECTION ROOM 8:00 AM–Noon | Chaska Room, Level 3

700 SERIES LEARNING TRACKS 8:00–9:15 AM | Various

MINIBYTES Back by popular demand! MINIBYTES are 15-minute presentations grouped together in sets of four. Each MINIBYTE is on a single topic with a one-page handout—no PowerPoints or long lectures. New this year—15 minutes bonus time in each MINIBYTES session for Q & A. MINIBYTES—little time, fast learning, big impact!

Monday MINIBYTES: 110, 212 Tuesday MINIBYTES: 604 Wednesday MINIBYTES: 802

800 SERIES LEARNING TRACKS 9:30–10:45 AM | Various

900 SERIES LEARNING TRACKS 11:00 AM–12:15 PM | Various

CREATE YOUR OWN SCHEDULE! Download the convention app to view the daily schedules and create your own: my.yapp.us/CPMCON19

SHOUT OUT & THANK YOU TO ALL THE GREAT CONVENTION PRESENTERS! Did you know that all convention learning session presenters are VOLUNTEERS? They donate time, energy, and resources to create a wide variety of education to convention attendees—without any compensation. Their willingness to share their insight and expertise deserves a big THANK YOU and we hope you will show your appreciation to them.

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DID YOU KNOW...

85% of the learning sessions are applicable to all audiences!

WINONA rooms

Hallway to Mystic Showroom

LEVEL 3

LEVEL 1

* Tuesday’s Grab & Go food options available in this area (Level 3)

NOTE: On Level 3—accessible via the escalator, stairs, and elevator—you’ll find WINONA & CHASKA rooms (Reflection Room); the Promenade hallway that leads to the SHOWROOM for keynotes and awards; and on Tuesday, the Government/ Nonprofit expo tables

OWATONNA rooms 1, 2 3

hallway to WACONIA rooms 2, 4, and 6

Restrooms and water stations are located down every main hallway

Exposition (Mon & Tue) Celebration of Caring reception (Tue) SPEAKER & GREETER INFORMATION/ takes place in the check-in REGISTRATION MINNETONKA ballroom ISANTI room 3 hallway to DESK hallway to ANOKA rooms WACONIA rooms 1, 2, and 3 1, 3, 5 and

Main Level

Escalator from Main Floor to Level 3

CHASKA rooms

MAIN FLOOR map

Entrance

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Medication Packaging Options

Med Destruction

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Safe medication disposal-including

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Scheduled medications and most Unit of Use items are auto-filled.

Pharmacy Consulting Services

EMAR Connectivity Interfaces with numerous vendors providing bi-directional communication when available.

Geriatric-Certified Consulting Pharmacists with clinical expertise in long term care and medication therapy.

Medicare A Management Tools

Online Reordering through LTC Portal

IV and Specialty Pharmacy Services

Tools to help monitor and reduce your Med A spend.

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CEU INFORMATION

CONTINUING EDUCATION Care Providers of Minnesota is pleased to offer accredited continuing profession education for several professions. Education attendance is tracked using a Continuing Education form, which may also act as a certificate of attendance for some professions. The forms will be available at the Information/Registration Desk. Visit the Information/Registration Desk to pick up your tracking form and receive updated accredited information. To receive credit for your attendance, you must complete the form and turn one copy in at the Information/Registration Desk. The other copy is for your records.

MINNESOTA BOARD OF EXAMINERS FOR NURSING HOME ADMINISTRATORS

NATIONAL CERTIFICATION COUNCIL FOR ACTIVITY PROFESSIONALS

Application for continuing education credit for all learning sessions and a portion of the keynote sessions will be made through the Minnesota Board of Examiners for Nursing Home Administrators for a maximum 13.25 clock hours.

Application for continuing education credit for all learning sessions and a portion of the keynote sessions will be made through the National Certification Council for Activity Professionals for a maximum of 13.25 clock hours.

MINNESOTA BOARD OF NURSING

MINNESOTA STATE BOARD OF CONTINUING LEGAL EDUCATION

Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education. The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes.

Convention offers nurses a maximum of 13.25 contact hours.

CERTIFYING BOARD FOR DIETARY MANAGERS Application for continuing education credit for all learning sessions, a portion of the keynote sessions, and the exposition will be made with the Certifying Board for Dietary Managers for a maximum of 13.25 general hours and two Food Show hours.

MINNESOTA ACADEMY OF NUTRITION AND DIETETICS Application for continuing education credit for some learning sessions, a portion of the keynote sessions, and the exposition will be made with the Minnesota Academy of Nutrition and Dietetics for a maximum of 13.25 contact hours and 2 contact hours for exposition. A list of approved breakout sessions will be available at the Information/ Registration Desk.

MINNESOTA STATE BOARD OF SOCIAL WORK Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE Provider Approval Number: CEP-52.

Application for continuing legal education credit for some learning sessions (103, 208, 306, 308, 408, 504, 508, 511, 512, 603, 606, 608, 609, 612, 809, 810, and 908) will be made with the Minnesota State Board of Continuing Legal Education for a maximum total of 10 standard CLE credits.

A list of approved learning sessions will be available at the Information Desk.

NATIONAL COUNCIL FOR THERAPEUTIC RECREATION CERTIFICATION Some sessions are designed to comply with the National Council for Therapeutic Recreation Certification criteria.

Certified Recreational Therapists are encouraged to review education content as it relates to the National Council for Therapeutic Recreation Certification Job Analysis Knowledge Areas.

HOUSING MANAGERS Many sessions are designed to fulfill the 30-hour housing with services manager continuing education requirement.

DEMENTIA Some learning sessions (211, 502, 704, and 904) are designed to meet the dementia training requirements for assisted living, housing with services staff, and staff affiliated with an assisted living community’s home care provider.

OTHER DISCIPLINES All other disciplines are encouraged to keep track of their attendance and submit them for CE credit to the appropriate agency for their discipline. You must return a copy of the CEU form provided by Care Providers of Minnesota.

Education requirements for assisted living director license have yet to be developed. However, all assisted living directors, housing managers, and other staff are encouraged to complete a CE form and return one copy to Care Providers of Minnesota.

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LEARNING SESSIONS AT A GLANCE

MONDAY: NOVEMBER 18, 2019 CONCURRENT SESSIONS: 100 SERIES | 9:00 AM–10:15 AM 101: Mystic kitchen tour* 102: Behavioral health management–Solutions for senior living 103: What to do when you MIGHT have an overpayment 104: Credential update for housing with Services Leaders 105: In it to win it: Attract, engage & retain like a champ 106: All hazards approach to planning—Part I 107: MDS & neurobehavioral diseases 108: Office of Health Facility Complaints: Reporting, data & updates 109: Using the POLST to facilitate advance care planning 110: MINIBYTES 111: Medication management updates: What’s new & what’s coming 112: Strategies to minimize situations with difficult family members 113: Suicide & disability in the transgender community 114: An ethical approach to social work decision-making

310: Hearing loss in older adults 311: Person-centered rehab & post-acute payment reform 312: Hitting the jackpot on your accounts receivables

TUESDAY: NOVEMBER 19, 2019 CONCURRENT SESSIONS: 400 SERIES | 9:00 AM–10:15 AM 401: Mystic kitchen tour* 402: Ask the doctor about your behavioral health challenges 403: Finance function dysfunction: Assess & improve

financial operations 404: Elderly waiver & CADI essentials 405: Becoming a leader: Self-awareness 406: OSHA update 407: How PDPM affects your wound management program 408: Electronic monitoring in nursing facilities & assisted living 409: Is that time compensable?

410: Answer: What is customer service?

411: The special showing: Deathbed dreams & visions 412: Exploring the new fair rental value property rate system

CONCURRENT SESSIONS: 200 SERIES | 1:30 PM–2:45 PM 201: Dining program makeover 202: First aid interventions for mental health 203: Passionate about PDPM 204: Developing a Minnesota assisted living report card 205: Win with wellness: Wellness as a strategic imperative 206: All hazards approach to planning—Part II 207: COPD—This session will take your breath away 208: Overcoming maltreatment: strategies & best practices 209: Correlating five-star ratings to financial performance 210: Assessment & critical thinking for nurses to avoid rehospitalizations 211: Enhancing quality of life with a memory care program 212: MINIBYTES 213: Top Life Safety Code (K-Tag) deficiences 214: Healthcare reform

CONCURRENT SESSIONS: 500 SERIES | 1:30 PM–2:45 PM 501: A healthy discussion: What does it mean with seniors?

502: An ethical approach to manage dementia-related behaviors 503: Working with Medicare Advantage plans 504: Hot topics: Perspectives from resident & provider attorneys 505: Balancing self-care & connection 506: Trauma-informed planning with & for residents 507: Setting up a restorative nursing program 508: Suspected maltreatment reporting 509: Leadership for healthy retention 510: Extreme makeover: Orientation & onboarding edition 511: Complaints: How to avoid a retaliation accusation 512: Navigating the ADA & employees with disabilities

CONCURRENT SESSIONS: 300 SERIES | 3:00 PM–4:15 PM 301: Implementing a solid food safety & sanitation program 302: Preparing staff to care for older adults with mental illness 303: The leaders top 10 304: Home care survey readiness 2019—What’s new?

305: A new approach to communication & engagement 306: Strategies with discharges, evictions & terminating services 307: Fall interventions, root cause analysis & compliance 308: The legal debate over electronic monitoring 309: MDH regulatory update

CONCURRENT SESSIONS: 600 SERIES | 3:00 PM–4:15 PM 601: Unintentional weight loss 602: MDH internal redesign of health regulation: An update 603: Avoid non-payment: AR collections & hardship waivers 604: MINIBYTES 605: Service excellence—An organizational culture 606: Drug diversion: Working with advocates & law enforcement 607: Eye & vision health in the geriatric population 608: Purpose & passion under pressure: Family & facility

conflict 609: Annual update: Labor & employment for long-term care providers

*Must sign up for this session on-site at the Information/Registration Desk

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CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

LEARNING SESSIONS AT A GLANCE

610: Infection prevention: Develop your sustainable program 611: Application of ancient medicine for the aging population 612: Vulnerable adult reporting in home care—What’s

reportable?

WEDNESDAY: NOVEMBER 20, 2019 CONCURRENT SESSIONS: 700 SERIES | 8:00 AM–9:15 AM 701: Mystic kitchen tour* 702: How to bridge a relationship between hospice & long

term care 703: Adapting to the patient-driven payment system 704: Dementia: Seeing more with PAC GEMS® 705: Improving employee engagement with authentic communication—Part I 706: Save the Earth & your bottom line—Solar energy for SNFs 707: Transitions of care: Strategies for successful outcomes 708: Investigating maltreatment: How to tie it all together 709: Advance care planning—Making a difference 710: Detecting admissions barriers—What, how & why to

remove them 711: Therapeutic alliance: Strong relationships improve outcomes—Part I 712: Seniors & children: Creating intergenerational

programming

CONCURRENT SESSIONS: 900 SERIES | 11:00 AM–12:15 PM 901: E. coli & safe food handling 902: Mental health disorders in post-acute care 903: DHS Nursing Facility Rates & Policy legislative update &

cost reports—Part II 904: Connecting to the human experience in dementia care 905: LEAD: Leadership environmental assessment

diagnostic approach 906: New licensed assisted living physical plant requirements 907: Reducing hospitalization & readmissions—Part II 908: A “how–to” guide to conducting complaint investigations 909: The good, the bad, & the ugly of client tours 910: Keeping seniors with hearing & vision loss active & engaged 911: Mock survey: Tips of the trade 912: Preventing harm for residents/clients while honoring choice

CONCURRENT SESSIONS: 800 SERIES | 9:30 AM–10:45 AM 801: Gay & gray: Strategies to support LGBT older adults 802: MINIBYTES 803: DHS Nursing Facility Rates & Policy legislative update &

cost reports—Part I 804: Top 10 home care deficiencies 805: Improving employee engagement with authentic communication—Part II 806: Addressing the opioid epidemic 807: Reducing hospitalization & readmissions—Part I 808: Health services executive: A new opportunity 809: A primer for the pesky problems posed by (some) employees 810: Legal challenges facing nurses & unlicensed health personnel 811: Therapeutic alliance: Strong relationships improve outcomes—Part II 812: Supporting those who are navigating the caregiving journey 813: New frontier: Engaging residents/clients in a culture of

safety

*Must sign up for this session on-site at the Information/Registration Desk CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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ANF374-0819

GENERAL INFORMATION careproviders.org/ convention

You can quickly register online at careproviders.org/ convention; then click on the registration icon and fill out the form. Once your registration is received, you will receive a confirmation via email, which includes instructions for submitting attendee names and session preselection spreadsheets. Returning both are important parts of the registration process.

Facility and housing registration categories are priced per organization and allow you to send an unlimited number of employees to our convention over the course of the three days. This is a valuable membership benefit and a great opportunity to provide your staff with continuing education, networking, and exhibit experiences. Individual registrant categories are also available. A new corporate office registration allows anyone working at the corporate office to attend convention for one group rate.

DINING Mystic Lake offers many outstanding dining options. This year, there will also be Grab & Go food options on Monday and Tuesday. Find additional dining information on page 51.

BADGES Name badges will be mailed to your organization in advance of the convention for registrations received by November 1, 2019. Name badges for registrations received after that date will be available for pick-up at convention. Name badge holders and specialty ribbons will also be available on-site. All attendees must be wearing a name badge to gain admittance to the education sessions, convention events, and Exposition areas.

HOTEL RESERVATIONS A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $149 per night, plus tax, until Friday, October 25, 2019, or until the block is sold out. Reservations received after the cut-off date will be accepted on a space availability basis. You can make your guest room reservation directly online: https://goo.gl/MHK352, or by calling Mystic Lake at 1-800-813-7349. Be sure to mention Care Providers of Minnesota to receive this discounted rate.

Please make every effort to stay at the host hotel.

In order to keep our event costs as low as possible, we rely on meeting our room block commitments with the Mystic Lake Hotel.

General Information

HOW TO REGISTER

MYSTIC LAKE CENTER 2400 Mystic Lake Blvd.

Prior Lake, MN 55372

SPECIAL ACCOMMODATIONS It is the goal of Care Providers of Minnesota to hold professional events where barriers of any type do not exclude people from attending or participating.

If you have a condition that requires special accommodations, please contact Care Providers of Minnesota before the event.

CANCELLATION POLICY Refunds of 80% will be given to registrants cancelling by November 1, 2019. Cancellations after November 1, 2019, and no-shows will be charged the full registration fee. Care Providers of Minnesota reserves the right to cancel the Convention & Exposition. In the event of such a cancellation, all fees will be refunded. All pre-publicized individual convention events (special events, breakout session topics, speakers, etc.) remain subject to change until the event.

PARKING There are multiple locations to park for FREE at Mystic Lake.

Guests staying at Mystic Lake Hotel can take advantage of complimentary valet parking at the hotel entrance. This option is available to attendees on a first-come, first-serve basis, depending on availability.

Complimentary valet is also available at the casino entrance, located on the east side of the property. More than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance.

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TARGET INTEREST HIGHLIGHTS While many of the learning sessions are appropriate for several target audiences, there are some sessions that focus on a specific group, for instance HR, dietary, maintenance, and billing—or a specific topic, such as mental health.

We’ve highlighted them below:

BILLING 103: What to do when you MIGHT have an overpayment 303: The leaders top 10 312: Hitting the jackpot on your accounts receivables 403: Finance function dysfunction: Assess & improve

financial operations 503: Working with Medicare Advantage plans 603: Avoid non-payment: AR collections & hardship waivers 703: Adapting to the patient-driven payment system 803: DHS Nursing Facility Rates & Policy legislative update &

cost reports—Part I 903: DHS Nursing Facility Rates & Policy legislative update &

cost reports—Part II

DIETARY 101: Mystic kitchen tour 201: Dining program makeover 301: Implementing a solid food safety & sanitation program 401: Mystic kitchen tour 501: A healthy discussion: What does it mean with seniors?

601: Unintentional weight loss 701: Mystic kitchen tour 901: E. coli & safe food handling

HOUSING 104: Credential update for housing with Services Leaders 110: MINIBYTE: Mock survey 204: Developing a Minnesota assisted living report card 304: Home care survey readiness 2019—What’s new?

306: Strategies with discharges, evictions & terminating services 404: Elderly waiver & CADI essentials 604: MINIBYTE: Waivers made easy 604: MINIBYTE: Comprehensive home care service plans 612: Vulnerable adult reporting in home care—What’s

reportable?

804: Top 10 home care deficiencies 911: Mock survey: Tips of the trade

HR/WORKFORCE 105: In it to win it: Attract, engage & retain like a champ 110: MINIBYTE: I-9 compliance & audits in today’s

enforcement climate 205: Win with wellness: Wellness as a strategic imperative 305: A new approach to communication & engagement 405: Becoming a leader: Self-awareness 409: Is that time compensable?

410: Answer: What is customer service?

505: Balancing self-care & connection 509: Leadership for healthy retention 510: Extreme makeover: Orientation & onboarding edition 511: Complaints: How to avoid a retaliation accusation 512: Navigating the ADA & employees with disabilities 604: MINIBYTES: MN pipeline dual-training program

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605: Service excellence—An organizational culture 609: Annual update: Labor & employment for long-term

care providers 705: Improving employee engagement with authentic communication—Part I 805: Improving employee engagement with authentic communication—Part II 809: A primer for the pesky problems posed by (some) employees 905: LEAD: Leadership environmental assessment

diagnostic approach

MAINTENANCE 106: All hazards approach to planning—Part I 206: All hazards approach to planning—Part II 213: Top Life Safety Code (K-Tag) deficiences 301: Implementing a solid food safety & sanitation program 610: Infection prevention: Develop your sustainable program 706: Save the Earth & your bottom line—Solar energy for SNFs 906: New licensed assisted living physical plant requirements

OLDER ADULT PROTECTION 108: Office of Health Facility Complaints: Reporting, data & updates 112: Strategies to minimize situations with difficult family members 208: Overcoming maltreatment: strategies & best practices 212: MINIBYTES: How to talk to investigators 212: MINIBYTES: Responding to false accusations from family 212: MINIBYTES: When something bad happens: What do I say?

308: The legal debate over electronic monitoring 408: Electronic monitoring in nursing facilities & assisted living 508: Suspected maltreatment reporting 511: Complaints: How to avoid a retaliation accusation 608: Purpose & passion under pressure: Family & facility

conflict 612: Vulnerable adult reporting in home care—What’s reportable?

708: Investigating maltreatment: How to tie it all together 908: A “how–to” guide to conducting complaint investigations

MENTAL HEALTH 102: Behavioral Health Management - Solutions for Senior Living 202: First aid interventions for mental health 302: Preparing staff to care for older adults with mental illness 402: Ask the doctor about your behavioral health challenges 502: An ethical approach to manage dementia-related behaviors 506: Trauma-informed planning with & for residents 802: MINIBYTES: Tips for trauma-informed care planning 902: Mental health disorders in post-acute care

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

A proud Bronze Sponsor of the 2019 Care Providers of Minnesota Convention & Exposition

West Metro

Phone: 952-856-2212 Fax: 952-856-2219

East Metro

Phone: 651-731-7692 Fax: 651-731-7894

"I will never forget the care, the love, y, the energy, the ministr and the kindness of ton.,, these people from Brigh ~ Brighton patient family member

Northfield

Phone: 952-856-2213 Fax: 952-856-2219

www.BrightonHospice.com

Transform complexity through innovation by working with advisors who have a deep understanding of the challenges senior providers are facing.

WEALTH ADVISORY | OUTSOURCING | AUDIT, TAX, AND CONSULTING

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Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor. ©2019 CliftonLarsonAllen LLP | 30-3204

CLAconnect.com Matt Wocken | 612-397-3260

LEARNING SESSIONS | 100 SERIES | MONDAY, NOVEMBER 18 | 9:00-10:15 AM

101: MYSTIC KITCHEN TOUR* Mystic Lake offers several restaurants and catering services for thousands of meals. Lace up your walking shoes for a behind-the-scenes tour of the many kitchens—pastry, sushi, and catering to name a few—and how they create and deliver delicious meals. Please note, there are a limited number of spaces available.

Mystic Lake Center Staff

102: BEHAVIORAL HEALTH MANAGEMENT—SOLUTIONS FOR SENIOR LIVING This session will introduce and describe an innovative pilot program designed to provide care management solutions in behavioral/mental healthcare in the senior living setting.

A collaborative program supported by a senior living provider, mental health agency, primary physician practice, pharmacy, and an integrated technology vendor. The care model and solutions provided to support the clinical team will be discussed and outcomes reviewed to demonstrate this viable model for replication.

Ms. Amanda Johnson, RN, LNHA, Vice President of Clinical Operations, Tealwood Senior Living Mr. Mark Anderson, Senior Vice President, Eldermark Software/Simply Connect HIE

103: WHAT TO DO WHEN YOU MIGHT HAVE AN OVERPAYMENT Billing rules are often complicated and unclear. What happens if you make a mistake and think you may have received an overpayment? The Affordable Care Act requires Medicare providers to report and return overpayments within 60 days of identification. Presenter will discuss key aspects of overpayment rules, including when an overpayment is identified; the importance of conducting reasonable diligence in investigating potential overpayments; the lookback period; and the importance of CMS’ six-month benchmark.

Mr. Jesse Berg, JD, MPH, Attorney, Gray Plant Mooty

104: CREDENTIAL UPDATE FOR HOUSING WITH SERVICES LEADERS The session will provide an update on the legislation passed by the Minnesota Legislature to regulate the qualifications for managers and leaders in housing with services establishments. The speakers will cover the intent of the legislation and the process for making rules and requirements by the various agencies.

Mr. Steven E. Chies, MHA, FACHCA, HSE, Principle Manager, Care Paradigms Management, Inc. Mr. Randy D. Snyder, LNHA, Executive Director, Minnesota Board of Examiners for Nursing Home Administrators

105: IN IT TO WIN IT: ATTRACT, ENGAGE & RETAIN LIKE A CHAMP This session will dive into strategies and practical solutions that can be used in senior care environments to facilitate a consistent and engaged workforce. We will examine case studies in long-term care and senior living, exploring the practices that were adopted to drive meaningful and measurable improvements. These improvements include increased staff satisfaction, greater employee engagement, and ultimately, lower turnover.

Mr. Peter Corless, Executive Vice President of Enterprise Development, OnShift

106: ALL HAZARDS APPROACH TO PLANNING—PART I

Using a case study format, a “long-term care preparedness base plan” will be presented. There will be a plan walkthrough highlighting each section and providing templates, links, sample policies, and procedures of required CMS regulations regarding emergency preparedness. “Incident command” will be reviewed, and each table will be assigned roles within the “incident command structure” to role-play during an “event.” There will be time reserved for emergency planning questions.

Ms. Kimberly Thon, MMA, BS, NRCP, Consultant for LTC and EMS, KJTEP Consulting

107: MDS & NEUROBEHAVIORAL DISEASES Through case scenarios and discussion, this “train-thetrainer” session will provide an increased awareness of the MDS requirements regarding diagnoses, as well as providing content and tools for the DON and nurse leaders to use in their facilities. Resources and clinical tools provided will include neurobehavioral symptoms, diagnoses, assessments, and care plans with interventions, such as the pseudobulbar affect.

Ms. Cindy Fronning, RN-BC, CDONA, FACDONA, RAC-CT, IP-BC, AS-BC, Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA)

108: OFFICE OF HEALTH FACILITY COMPLAINTS: REPORTING, DATA & UPDATES The Office of Health Facility Complaints (OHFC) will provide guidance and information regarding reporting requirements per the Minnesota Vulnerable Adults Act. In addition, the presentation will include updates from OHFC regarding general status updates, changes to infrastructure/staffing, and a deeper look into OHFC’s data and trends over the last few years.

Ms. Lindsey Krueger, Director, Office of Health Facility Complaints, Minnesota Department of Health *Must sign up for this session on-site at the Information/Registration Desk

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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LEARNING SESSIONS | 100 SERIES | MONDAY, NOVEMBER 18 | 9:00-10:15 AM

109: USING THE POLST TO FACILITATE ADVANCE CARE PLANNING POLST (provider orders for life sustaining treatment) is a national program that enables patients/families to make choices about the types of medical treatments they do and don’t want. The POLST form will be explained. By using a video and a scripted conversation, a POLST conversation can be expertly and comfortably presented by a nurse or social worker, enabling patients/families to make informed decisions about resuscitation, hospitalization, and medical (tube) feeding.

Dr. Victor Sandler, Medical Doctor, Fairview

110: MINIBYTES

WHO IS YOUR CLIENT AND DECISION MAKER(S)?

This session will cover the multiple authorities that are involved in the provision of care and housing services, which authority applies to various situations, and when and how to minimize conflict Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

I-9 COMPLIANCE & AUDITS IN TODAY’S ENFORCEMENT CLIMATE

Discover the essentials for maintaining compliance

with the federal employment eligibility verification

requirements, adopting a proactive approach to

compliance management by completing periodic

self-audits, and an update regarding current

enforcement activities.

Ms. Erin Immel, JD, MEd, Director of Human

Resources, Tealwood Senior Living

MOCK SURVEYS FOR ASSISTED LIVING: THE PROCESS AND THE IMPORTANCE

An overview of an assisted living mock survey

process and why it’s so important to have one done.

Ms. Naomi Fluck, RN, Director of Community Based

Services, Senior Care Solutions, Inc

FALL ASSESSMENT

Review post-fall assessment components and how

to create an individualized fall prevention plan.

Ms. Tonjia Dye, RN, Consultant, Zellner Senior Health Consulting

111: MEDICATION MANAGEMENT UPDATES: WHAT’S NEW & WHAT’S COMING This interactive discussion will focus on changes and highlight important aspects of medication management practices in skilled nursing, assisted living, and home care.

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Do we know the difference between hazardous drugs (HD and hazardous waste pharmaceuticals (HWP)?

Hint: they are not the same.

We will discuss new handling recommendations of HDs and disposal requirements of HWPs; cover best practice recommendations for handling and accountability of controlled medications; and differentiate MedRec vs MRR. Mr. Joe Litsey, RPh, PharmD, CGP, Director of Consulting Services, Thrifty White Pharmacy

112: STRATEGIES TO MINIMIZE SITUATIONS WITH DIFFICULT FAMILY MEMBERS This session will focus on the steps your team can take to prevent difficult situations from occurring, minimizing risk with difficult family members, and strategies to help your team de-escalate situations with family members once they have occurred.

Mr. Justin Teal, LNHA, Administrator, The North Shore Estates Ms. Maggie Paris, Housing Director, Tealwood Senior Living Ms. Nicole Boe, RN, Nurse Manager, Minnesota Masonic Home Care Center Ms. Nicole Sorem, Housing Manager, Riverside Assisted Living of Pillager Ms. Heather Kasper-Maine, LSW, Director of Social Services, Pierz Villa, Inc.

113: SUICIDE & DISABILITY IN THE TRANSGENDER COMMUNITY Interweaving his personal experiences living as a transgender man with both a physical disability and a mental health diagnoses, author and award-winning speaker Nate Cannon will examine and discuss suicide and disability in the transgender community. From dealing with dysphoria to challenging stigma, Nate’s message of hope and recovery will both educate and inspire all those who identify or work with the LGBTQ community, mental health, or medically complex cases.

Mr. Nathan Cannon, Educator

114: AN ETHICAL APPROACH TO SOCIAL WORK DECISION-MAKING This interactive session will cover best practices, considerations and strategies for social workers and their counterparts, in making ethical decisions regarding their clients. Presenters will provide legal and regulatory information and resources for practitioners to use in navigating, sometimes challenging, real-life case scenarios, while delivering services and balancing individual and facility licensure requirements.

Ms. Jane Danner, MA, LSW, Director of Resident Engagement and Development, Volunteers of America National Services Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

OUR LAW FIRM OFFERS

COMPREHENSIVE CARE. Health Law attorneys for Assisted Living, Nursing Homes, Senior Housing, and Home Care providers.

LEARNING SESSIONS | 200 SERIES | MONDAY, NOVEMBER 18 | 1:30-2:45 PM

201: DINING PROGRAM MAKEOVER Want to enhance your dining program but don’t know where to even begin? This presentation walks you through the presenter’s proven system for transforming your cafeteriastyle dietary department into an impressive, chef-driven, hospitality-style dining program for your community. Hear directly from clients who have undergone the transformation.

Mr. Josh Eggeman, Founder, Refresh Dining Solutions, LLC Ms. Katie Kappauf, Director of Nutrition Services, Valley View Healthcare and Rehab Mr. Joseph Armendariz, Dietary Manager, Lake Shore Inn Nursing Home

202: FIRST AID INTERVENTIONS FOR MENTAL HEALTH Now is the time for post-acute care to work on changing the perception of mental health in our communities. Our profession has an obligation to support residents with mental health disorders. Gain the knowledge necessary to support older adults by recognizing signs and symptoms of mental health disorders.

Ms. Leah M. Killian-Smith, BA, NHA, HSE, RHIA,CIMT, Certified Mental Health First Aid Instructor, Director of Quality & Government Services, Pathway Health

203: PASSIONATE ABOUT PDPM Is your facility concerned about the new Medicare payment system? Are you confident that your coding is accurate and timely? Has your team discussed the importance of the five-day MDS being accurate and complete, the impact it has on the payment, and for how long? What have you done to prepare? How will you approach the transition? If these questions haunt you, come find some answers when we explore the topic “Passionate about PDPM.” Ms. Cindy Fronning, RN-BC, CDONA, FACDONA, RAC-CT, IP-BC, AS-BC, Director of Education, National Association of Directors of Nursing Administration in LTC (NADONA)

204: DEVELOPING A MINNESOTA ASSISTED LIVING REPORT CARD Minnesota’s Nursing Home Report Card is a national model for measuring and promoting quality in nursing facility care. DHS is now moving forward to develop a report card for assisted living, in partnership with stakeholders. This workshop will present findings from a year-long technical assistance project supported by the Centers for Medicare & Medicaid Services and a six-month research contract with the University of Minnesota. Participants will be invited to provide feedback on the findings.

Ms. Kari Benson, Director, Aging & Adult Services Division, Minnesota Department of Human Services Mr. Peter Spuit, MSW, Rate-Setting Policy Consultant, Aging & Adult Services Division, Minnesota Department of Human Services Ms. Valerie Cooke, Director, Nursing Facility Rates and Policy Division, Minnesota Department of Human Services

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205: WIN WITH WELLNESS: WELLNESS AS A STRATEGIC IMPERATIVE What do high-performing organizations know that the rest of us should pay attention to? That employee well-being is directly tied to organizational success. Wellness programs are not new, but they are being integrated in new and refreshing ways to engage employees and create more productive workplaces. In this session we explore a variety of approaches to improve morale, increase retention, and make your workplace one that employees and candidates are excited to be a part of.

Ms. Teri M. Erhardt, Sr. Consultant, Well-being, NFP Corporate Benefits

206: ALL HAZARDS APPROACH TO PLANNING—PART II

Using a case study format, a “long-term care preparedness base plan” will be presented. There will be a plan walkthrough highlighting each section and providing templates, links, sample policies, and procedures of required CMS regulations regarding emergency preparedness. “Incident command” will be reviewed, and each table will be assigned roles within the “incident command structure” to role-play during an “event.” There will be time reserved for emergency planning questions.

Ms. Kimberly Thon, MMA, BS, NRCP, Consultant for LTC and EMS, KJTEP Consulting

207: COPD: THIS SESSION WILL TAKE YOUR BREATH AWAY Understand the epidemiology and risk factors for COPD, summarize the GOLD™ (Global Initiative for Chronic Obstructive Lung Disease) guidelines, and understand the classes and mechanisms of action used in the management of COPD. There will also be a review of the management of COPD at the end of life.

Ms. Cari Dock, Director of Clinical Operations MN Comprehensive Care Division, Optum Other speakers from Optum

208: OVERCOMING MALTREATMENT: STRATEGIES & BEST PRACTICES MDH investigations and expectations remain ever-challenging in our current legal, regulatory, and political environments.

This session will educate on current requirements and enforcement actions including MDH’s and others’ focus.

The presenters will assist in developing strategies and best practices to proactively prevent maltreatment, avoid allegations, conduct effective internal investigations, and provide considerations when challenging maltreatment determinations.

Ms. Amanda Johnson, RN, LNHA, Vice President of Clinical Operations, Tealwood Senior Living Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

LEARNING SESSIONS | 200 SERIES | MONDAY, NOVEMBER 18 | 1:30-2:45 PM

209: CORRELATING FIVE-STAR RATINGS TO FINANCIAL PERFORMANCE Love it or hate it, CMS’ Five-Star Quality Rating System is here to stay. Research has shown considerable correlation between five-star rating performance and the financial outcomes of SNFs. More interestingly, data and research suggest that the five-star staffing rating and the fivestar quality rating are significant leading indicators of financial outcomes. Having a deep understanding of these correlations is essential for providers given the continued financial pressure the SNF profession is facing.

Mr. Matthew Wocken, Principal, CliftonLarsonAllen LLP

210: ASSESSMENT & CRITICAL THINKING FOR NURSES TO AVOID REHOSPITALIZATIONS This session will review the assessment of clinical issues by nursing staff to improve care and prevent rehospitalizations.

Red flags are identified and “bandaids” are discussed in lieu of a total assessment to determine the correct cause of an issue.

Dr. Robert G. Sonntag, MD, CMD, Geriatrician, Medical Director, HealthPartners

211: ENHANCING QUALITY OF LIFE WITH A MEMORY CARE PROGRAM With dementia, a person’s world gets smaller, less certain, and less safe. In this session, learn about an awardwinning program—Bridge to Rediscovery—that is based on Montessori methodology. Personalized for each client, the program leverages clients’ strengths in building a safe and nurturing environment where clients share a positive life experience. This dynamic discussion will cover the program’s eight key principles, personalization, and implementation.

Ms. Susan Jorissen, Bridge to Rediscovery Director for Memory Care, The Wellstead of Rogers and Diamondcrest Senior Living

212: MINIBYTES

HOW TO TALK TO INVESTIGATORS

Learn 10 tips on how to answer questions posed by surveyors, license investigators, or any government

official.

Mr. Sam Orbovich, JD, Attorney and Shareholder,

Fredrikson & Byron, PA

WHEN SOMETHING BAD HAPPENS: WHAT DO I SAY? Adverse events occur. After an event happens and a report is made; how, when, and what to tell the resident, family, and colleagues is important. Legal, practical, and ethical responses are discussed.

Ms. Susan M. Voigt, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

COMMUNICATION TOOLS FOR BETTER OUTCOME Effective communication can be achieved using motivational interviewing tools to explore reasons for diabetic patient non-participation, assess readiness, and enhance their conviction to change.

Dr. Tsewang Ngodup, MD, CMD, Faculty Physician/ Medical Director, HHC, The Estates at Chateau

213: TOP LIFE SAFETY CODE (K-TAG) DEFICIENCES This session will focus on the most common NFPA Life Safety Code deficiencies issued by State Fire Marshal inspectors during annual SNF/NF surveys. Topics covered will include: fire drills; maintenance and testing of sprinkler systems; essential electrical systems; oxygen storage; power cords and surge protector strips; fire alarm testing; annual testing of outlets in resident sleeping rooms; annual testing of required fire rated doors; and more. Come to hear hints to stay in compliance and ask your Life Safety Code questions.

Representative from the State Fire Marshal’s Office

214: HEALTHCARE REFORM This session will provide the latest health insurance legislative updates from a Minnesota and federal perspective. There will also be an overview of employer best practices to improve compliance, cost administration, and employee satisfaction with their group health insurance programs. The session will also include an overview of health insurance providers updates to their coverages, networks, and costs for 2020.

Mr. Jason Francisco, Group Benefits Specialist, AdvisorNet Insurance Mr. James Driscoll, CFP®, CEBS, Vice President, AdvisorNet Insurance

RESPONDING TO FALSE ACCUSATIONS FROM FAMILY Family is part of the care team. When a family member falsely accuses you of an action or not taking an action, learn how to make a plan to respond, document the concern, and what you did about it.

Ms. Susan M. Voigt, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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LEARNING SESSIONS | 300 SERIES | MONDAY, NOVEMBER 18 | 3:00-4:15 PM

301: IMPLEMENTING A SOLID FOOD SAFETY & SANITATION PROGRAM

305: A NEW APPROACH TO COMMUNICATION & ENGAGEMENT

In order to serve excellent meals, you must start with the basics of proper food safety and sanitation. Food safety is impacted by practices of both back-of-the-house and front-of-the-house teams throughout the community.

Implementing a solid food safety and sanitation program requires extensive training, monitoring, and evaluation.

Additionally, a quality assurance program is vital to the culinary department’s success.

Ms. Amy Johnston, District Manager, Cura Hospitality Ms. Kate Munson, MS, RDN, LD, Healthcare Wellness Manager, Cura Hospitality

In this hands-on and experiential session, we will focus on exploring each of our individual “work of aging” domains.

We will use this exploration to understand the impact that each of these domains has on our attitudes and decision making.

Ms. Heather Johnson, Resource Nurse, Empira, Inc Ms. Kelly Klund, Resource Nurse, Empira, Inc

302: PREPARING STAFF TO CARE FOR OLDER ADULTS WITH MENTAL ILLNESS Learn key care interventions from a geriatric mental health clinical director and how to use a free older adult mental health video training series to help meet new federal behavioral healthcare requirements. The three-part video series shares key facts about mental illness and teaches basic skills to help care professionals and families prevent and de-escalate mental health crises. The videos come with a facilitator guide and printed materials to help organizations of all sizes educate staff on caring for older adults with mental illness.

Mr. Dean E. Neumann, Community Relations Director, St. Joseph’s Hospital Ms. Jayne Conley Braun, LICSW, Director of Clinical Services, St. Joseph’s Hospital

303: THE LEADERS TOP 10 This is one session you don’t want to miss. CMS generates many reports and data, leaving leaders overwhelmed and not knowing where to turn. This engaging presentation will walk operational and clinical leaders through the top 10 reports that are available to operational leaders. The attendees will learn where to find the top 10 and how to use the reports to improve operational, clinical, and financial outcomes.

Ms. Lisa Thomson, BA, LNHA, HSE, Chief Marketing and Strategy Officer, Pathway Health

304: HOME CARE SURVEY READINESS 2019:—WHAT’S NEW? Home care survey results are changing and so is the law.

The attorney presenters will discuss the current law, provide strategies to increase compliance, and present real life case scenarios for successful home care survey results.

Ms. Stella L. French, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Ms. April J. Boxeth, JD, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC

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306: STRATEGIES WITH DISCHARGES, EVICTIONS & TERMINATING SERVICES Know the applicable regulations for SNF/NF, HWS/AL, and home care. Understand the nuances of termination of home care services, residential services, and nursing facility discharges. Know federal and state housing laws and how they affect providers. Balance client and provider rights and resources. Develop best practices in negotiating with difficult clients and their representatives.

Ms. Lynn Fossen, RN, VP Strategic Solutions Consulting, Advanced Health Institute (AHI) Ms. Heidi LaMeyer, Nurse Consultant, Advanced Health Institute (AHI) Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC

307: FALL INTERVENTIONS, ROOT CAUSE ANALYSIS & COMPLIANCE This session will discuss regulatory compliance under F689 relating to accidents (identifying hazards and risks of falls) and supervision of residents and staff when residents are at risk for falls. This session will provide tips on documenting falls assessments and interventions; case scenarios of non-compliance under F689; and review fall risk factors, approaches to fall assessments and investigations, and provide root cause analysis tips.

Ms. Rebecca K. Coffin, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Dr. Robert G. Sonntag, MD, CMD, Geriatrician, Medical Director, HealthPartners

308: THE LEGAL DEBATE OVER ELECTRONIC MONITORING Video monitoring watches us on highways, in shopping malls, in public parks, and is becoming commonplace in skilled nursing facilities, assisted living communities, and community residential settings. The available technology is surpassing our laws governing the use of these devices. Do the same laws govern whether the cameras are installed in the hallway by the provider or hidden in a teddy bear by a family? Hear the legal viewpoints of a provider attorney.

Mr. Sam Orbovich, JD, Attorney and Shareholder, Fredrikson & Byron, PA

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

HEALTHCARE PURCHASING CONNECTION (HPC) We offer a comprehensive group purchasing program to save money and maximize YOUR resources

HPC is a Premier-sponsored, nationally recognized, award winning purchasing program.

As an organization, we continually evaluate our competitive positioning within the marketplace and how to augment our value proposition to our provider partners.

Together with our 167 member owners, 3,900 hospitals and health systems, and 150,000 other providers, we are highly confident in our ability to continue to drive the transformation of high quality, cost effective healthcare. Among the many reasons these groups continue to partner with HPC are pointed out below: • • • •

HPC/Premier’s efficient channel is driving optimum savings for providers HPC/Premier’s data and analytic tools provide differentiated value to healthcare providers HPC/Premier defines value for its members beyond unit cost HPC/Premier deploys a dynamic set of capabilities to extract value for its members: We have developed complex global strategies to drive superior value for our provider partners

MEET THE TEAM Find out more at hpcdelivers.com and premierinc.com

LEARNING SESSIONS | 300 SERIES | MONDAY, NOVEMBER 18 | 3:00-4:15 PM

309: MDH REGULATORY UPDATE Get your update on federal and state regulatory trends. This session will cover federally-certified nursing facilities as well as an update on implementation of the new Minnesota assisted living facility licensure.

Ms. Mary Absolon, Licensing & Certification Program Manager, Health Regulation Division, Minnesota Department of Health Other speakers from Minnesota Department of Health

310: HEARING LOSS IN OLDER ADULTS This case-based session will highlight the importance of being aware and skilled in diagnosing older adults with hearing impairment. We will discuss and review different types of hearing losses in adults, including presbycusis, and sudden hearing loss; interpretation of audiometry report and other office hearing tests; availability and indications for various types of hearing assistive devices and how to efficiently communicate with older adults with hearing impairment in nursing facilities.

Dr. Tsewang Ngodup, MD, CMD, Faculty Physician/Medical Director, HHC, The Estates at Chateau Ms. Natalie E. Stoltman, MD, Family Medicine Resident, PGY-2, Hennepin Healthcare

311: PERSON-CENTERED REHAB & POST-ACUTE PAYMENT REFORM Post-acute payment reform is quickly changing how we deliver skilled nursing and therapy services. Have you considered modifying how you deliver skilled services in your TCU? Implementation of therapy progress rounds and identification of a preferred home health partner could greatly improve your discharge outcomes and reduce risk for re-hospitalization. We will explore benefits of such programming including improved quality measures, customer satisfaction, and interdisciplinary interaction.

Ms. Jamie Garnto, OTR/L, Director of Rehab and Occupational Therapist, Infinity Rehab Mr. Tyler Keeter, PT, DPT, MHA, Director of Operations and Physical Therapist, Infinity Rehab

312: HITTING THE JACKPOT ON YOUR ACCOUNTS RECEIVABLES

Review common issues that arise when working on your accounts receivables. Topics covered will include MSHO/ MSC+, LTC insurance, maximizing your private rooms, and tips for working through problem MA accounts. Review some of the functions of MNITS and ways for you to streamline your billing.

Mr. Greg Leahy, State Program Administrator Principal, Minnesota Department of Human Services

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CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION

Care for people Not pests

With Guardian, you can rest easy knowing your facilities — and your reputation — are protected with discreet pest control services that keep you in control with a focus on resident care.

The most thorough pest solutions available • Cost-effective heat remediation allows residents back in their rooms quickly • Proactive bed bug inspections with highly trained scent-detection dogs Compliant and proactive • Clear documentation and communication through our electronic logbook • Full access to inspection reports and trending data in Guardian’s customer portal

REQUEST A PROPOSAL FOR PROACTIVE CUSTOMIZED SERVICE guardian-online.com/healthcare

800.777.4616

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LEARNING SESSIONS | 400 SERIES | TUESDAY, NOVEMBER 19 | 9:00-10:15 AM

401: MYSTIC KITCHEN TOUR* Mystic Lake offers several restaurants and catering services for thousands of meals. Lace up your walking shoes for a behind-the-scenes tour of the many kitchens—pastry, sushi, and catering to name a few—and how they create and deliver delicious meals. Please note, there are a limited number of spaces available.

Mystic Lake Center Staff

402: ASK THE DOCTOR ABOUT YOUR BEHAVIORAL HEALTH CHALLENGES In a lively Q&A session, the presenter will answer your behavioral health questions. Discussion will include best practices that you can apply in your own setting to improve the care of clients with mental illness. Discover the range of behavioral health issues being addressed by the aging services community to gain insights on which ones might come your way. The presenter uses humor and metaphors in everyday language to explain complex concepts and has lectured on this topic in 48 of the 50 states.

Dr. John E. Brose, PhD, LP, LMFT, LADC, CEO/Director, Associated Clinic of Psychology

403: FINANCE FUNCTION DYSFUNCTION: ASSESS & IMPROVE FINANCIAL OPERATIONS Turnover. Questionable internal controls. Bad data. Slow and manual processes. Gads of Excel schedules. Late financials or none at all. Often these pain points are really symptoms of deeper challenges within a finance function. In this session, learn about an approach you can take to assess the processes, controls, systems, and structure your finance function uses to operate, and how to develop a roadmap to get you to the high-performing finance function of your future.

Ms. Emily Scheevel, CPA, CIA, Principal, Health Care, CliftonLarsonAllen LLP

404: ELDERLY WAIVER & CADI ESSENTIALS This session will present all you need to know to improve your current system, or build a system, that will support residents receiving government funding and housing support. Everything from who qualifies to how to productively communicate with case managers will be covered. Examples of rate sheets and proper assessments will help bring clarity to the program, and your questions will be answered about any step in the process to making waivers work in your building.

Mr. Brady Birk, Consultant, Dellwood Gardens/Paruan Inc

*Must sign up for this session on-site at the Information/Registration Desk

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405: BECOMING A LEADER: SELF-AWARENESS Enhancing your personal growth by increasing your selfawareness is a key element to becoming an effective leader.

By developing yourself as a leader and knowing your own personal strengths and weaknesses, you learn how to shift your mindset from managing to leading. Enhancing your personal growth, self-awareness, and emotional intelligence will cultivate your leadership skills.

Ms. Danna Potter, LSW, Social Services Director, St. Otto’s Care Center Ms. Nina Rudolph, Director of Health Information Management, Good Samaritan Society - Specialty Care Community Ms. Noel Lovas, Executive Director, Tealwood Senior Living Ms. Heidi Amoth, Director of Social Work, Good Samaritan Society - Stillwater Ms. Cortney Kleinsasser, Financial Consultant, Tealwood Senior Living

406: OSHA UPDATE This session will cover everything that is going on with Minnesota OSHA, from any changes in regulation to the most frequently cited standards in the long-term care environment will be discussed. Presenters will also cover what MNOSHA investigators look for when coming onto your site.

Ms. Michelle Smith, Safety Consultant Principal, Minnesota OSHA Workplace Safety Consultation Ms. Breca C. Tschida, MSPH, CPE, Industrial Hygienist/ Ergonomics Program Coordinator, Minnesota OSHA Workplace Safety Consultation

407: HOW PDPM AFFECTS YOUR WOUND MANAGEMENT PROGRAM With the transition to PDPM, it is imperative providers ensure proper diagnoses of wounds. Providers need to be able to differentiate pressure, diabetic, arterial, and venous ulcers.

Providers also need to ensure proper staging of pressure ulcers.

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, President, Senior Providers Resource, LLC

408: ELECTRONIC MONITORING IN NURSING FACILITIES & ASSISTED LIVING January 1, 2020, brings new Minnesota statutes regarding resident/client authority to place electronic monitoring devices in their nursing facility sleeping rooms and assisted living apartments. Providers need policies, procedures, staff training, access to required consent forms, and more. In this session, attendees will learn requirements of providers and residents/clients/family regarding electronic monitoring devices. Speakers will also address consent and notification requirements, as well as the ombudsman’s role.

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

LEARNING SESSIONS | 400 SERIES | TUESDAY, NOVEMBER 19 | 9:00-10:15 AM Finally, learn the responsibilities regarding purchase, installation, and maintenance.

Mr. Doug Beardsley, Vice President of Member Services, Care Providers of Minnesota Mr. Sean Burke, JD, Public Policy Director, Minnesota Elder Justice Center

409: IS THAT TIME COMPENSABLE? Many wage and hour violations under the Fair Labor Standards Act occur because time that should have been counted as hours worked and paid was not. This can result in either minimum wage or overtime violations. This session will cover common mistakes made when determining which hours are compensable and which are not. As a bonus, this session will also provide an overview of the requirements that have to be met in order for an employee to be classified as exempt from overtime under the FLSA. Mr. Corey Walton, Community Outreach and Resource Planning Specialist, Wage & Hour Division, US Department of Labor

410: ANSWER: WHAT IS CUSTOMER SERVICE? This interactive session will provide a review of customer service basics, how to implement a customer service “philosophy,” and what to do with your customer satisfaction data. The topic will be presented in the form of a game show–the answer is…

Ms. Karen M. Ruda, Director of Customer Experience, North Shore Healthcare

411: THE SPECIAL SHOWING: DEATHBED DREAMS & VISIONS The dying process appears to involve an instinctive need for connection, reconnection, and meaning. The special showing of visions and dreams are often experienced by those who are dying from natural causes and provide many clients and families a calm and peaceful passing.

The prospect of death will not let us rest fully until we have found our way through; either to make sense of death, or by failing to make sense of ourselves in the face of death.

Nearing death awareness (NDA) is key!

Ms. Sheila Duddy, Hospice Nurse Educator, Allina Health Hospice and Palliative Care

412: EXPLORING THE NEW FAIR RENTAL VALUE PROPERTY RATE SYSTEM The recently passed changes to the SNF property rate system bring new considerations and strategies for providers considering a major facility project. This session will explore the details of the new fair rental value property rate system, provide sample calculations under the system, discuss the moratorium process, and provide SNFs with the important considerations and strategies they need know in order to plan for future projects.

Mr. Greg TaBelle, Reimbursement Director, CliftonLarsonAllen LLP

PAUL CASSIDY

ANDREW CHELSETH

JEREMY ESTENSON

SUZANNA KENNEDY

MARGARET REYNOLDS

L AUREN WEAVER

Stinson is proud to support Care Providers of Minnesota and the 71st Annual Convention & Exposition.

The above members of our Government Solutions team are not licensed attorneys.

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LEARNING SESSIONS | 500 SERIES | TUESDAY, NOVEMBER 19 | 1:30-2:45 PM

501: A HEALTHY DISCUSSION: WHAT DOES IT MEAN WITH SENIORS? Healthy can mean different things to different people.

Let’s talk about what it can mean in senior care and how “healthy” can be marketable! We’ll cover trends in nutrition and strategies to incorporate “healthy” options into your community.

Ms. Christine Link, MBA, RD, LD, Marketing Dietitian, Martin Bros. Distributing Co., Inc

502: AN ETHICAL APPROACH TO MANAGE DEMENTIARELATED BEHAVIORS The presenter has spent over 39 years assisting long-term care staff in developing plans and strategies for residents with challenging behaviors. This session will offer ethical, concrete, practical, and proactive strategies to manage challenging dementia-related behaviors. The strategies will be tailored for environmental milieu management and individual care planning. Format will include humor, lecture, case example, and discussion.

Dr. John E. Brose, PhD, LP, LMFT, LADC, CEO/Director, Associated Clinic of Psychology

503: WORKING WITH MEDICARE ADVANTAGE PLANS This session will discuss Medicare Advantage plans, MSHOs, and the differences between those plans and traditional Medicare. Tips for effective contract negotiation and how to prevent common denials will be presented.

Ms. Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc

504: HOT TOPICS: PERSPECTIVES FROM RESIDENT & PROVIDER ATTORNEYS Presenters will discuss case scenarios involving alternate decision makers including healthcare agents, financial power of attorneys, guardians and conservators, and what to do if there are competing interests or issues of nonpayment. The session includes topics like resident rights vs. family member requests, strategies on how to deal with difficult behaviors by residents, and setting clear expectations for clients.

Ms. Rebecca K. Coffin, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Jill M. Sauber, JD, Attorney, Sauber Legal Services

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505: BALANCING SELF-CARE & CONNECTION Self-care has become a buzzword in the caregiving field. It is difficult, however, to find authentic care for the self. This session will be about taking a breath, being in the moment, and finding connection. Through experiential practice of mindfulness, exploration of spirituality, and connection to self and others; we hope to create a guided space that brings peace, renewed energy, and hope for sustainable care giving and practice.

Ms. Kim Dwinnell-Dillon, LICSW, Outpatient Therapist, Lakes Country Counseling (HORG) Ms. Kimberly Scearcy-Senn, LICSW, Mental Health Professional, Lakes Country Counseling (HORG) Ms. Tracy J. Mongan, MSW LICSW, Undergraduate Social Work Program Director, College of St. Scholastica

506: TRAUMA-INFORMED PLANNING WITH & FOR RESIDENTS Change is challenging for everyone, and can be particularly stressful for those who’ve experienced trauma. How can we use our experience with person-centered planning to limit stress to residents as we plan for change together?

This session will explore service planning, abuse prevention planning, and discharge planning in a trauma-informed context; drawing connections between resident experiences and planning challenges.

Mr. Sean Burke, JD, Public Policy Director, Minnesota Elder Justice Center Ms. Marit Anne Peterson, JD, Program Director, Minnesota Elder Justice Center

507: SETTING UP A RESTORATIVE NURSING PROGRAM This session will assist providers in setting up and implementing a restorative nursing program, and discuss the importance of adding in strength training and balance exercises to prevent a decline in function and falls. This session will also discuss how to document your restorative program on the MDS to meet PDPM. Ms. Jeri A. Lundgren, RN,BSN,PHN,CWS,CWCN, President, Senior Providers Resource, LLC

508: SUSPECTED MALTREATMENT REPORTING Where do I report suspected maltreatment? What should I report? What happens after the report? Reporting maltreatment is an essential part of protecting vulnerable adults. Understanding our role and how the systems work can help us provide exceptional care. Presenters will explore these questions in a joint presentation by DHS Adult Protection, Aging & Adult Services Division, and MDH Office of Health Facility Complaints.

Mr. Peter Larson, Adult Protection Training and Event Coordinator, MN Department of Human Services (DHS); Aging & Adult Services Division Presenter from the Office of Health Facility Complaints (OHFC)

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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LEARNING SESSIONS | 500 SERIES | TUESDAY, NOVEMBER 19 | 1:30-2:45 PM

509: LEADERSHIP FOR HEALTHY RETENTION Staffing is a critical factor for organizational success in long-term care. Leadership is the critical factor in retaining the right employees and enabling them to contribute to the mission of the organization. Healthcare leaders have access to all kinds of advice; not all of it is sound. This session will present practical leadership strategies that show both research and professional experience really work.

Dr. Charles A. “Chad” Weinstein, PhD, President, Ethical Leaders in Action, LLC

510: EXTREME MAKEOVER: ORIENTATION & ONBOARDING EDITION Your orientation and onboarding program sets the stage for staff members to learn about and exemplify the mission and service standards of your organization. Studies show that employees who go through a structured onboarding process are 58-69% more likely to stay with a company for over three years. Does your program need a makeover? A few quick videos and a bunch of paperwork may be easier, but not effective. Walk away from this session with new strategies for improving your orientation: rolling out the red carpet for new team members and adding some style to your onboarding efforts.

Ms. Donna Cutting, CSP, Founder and CEO, Red-Carpet Learning Systems

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511: COMPLAINTS: HOW TO AVOID A RETALIATION ACCUSATION A 2019 law prohibits retaliation against families, residents, and staff who make a complaint of abuse or neglect. Can a provider terminate a staff person and not be accused of retaliation? May staff report a family member for abuse? Can a difficult resident situation be resolved when the action may look like retaliation to the resident? This session will address the legal and practical answers to these questions. Difficult situations involving ethical actions made in good faith will be reviewed.

Ms. Susan M. Voigt, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

512: NAVIGATING THE ADA & EMPLOYEES WITH DISABILITIES This session will provide a practical update and specific recommendations for long-term care facilities navigating the Americans with Disabilities Act, working with employees with disabilities, responding to employee accommodation requests, and avoiding ADA-related complaints and litigation.

Ms. Elizabeth A. Patton, Attorney, Fox Rothschild LLP

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

LEARNING SESSIONS | 600 SERIES | TUESDAY, NOVEMBER 19 | 3:00-4:15 PM

601: UNINTENTIONAL WEIGHT LOSS Unintentional weight loss is common in the elderly, especially those in long-term care facilities, but it doesn’t have to be. Learn the risk factors, signs/symptoms, and ways to prevent weight loss in this hands-on session.

Ms. Taylor Gawlik, RD, LD, CD, Regisitered Dietician and Dietary Manager, Upper Lakes Foods, Inc

602: MDH INTERNAL REDESIGN OF HEALTH REGULATION: AN UPDATE This session will provide an overview of how the Minnesota Department of Health redesigned it’s internal organization and processes in the Health Regulation Division (HRD). The purpose of this redesign was to update and streamline the regulatory work in order to have better outcomes for those we protect and serve, in addition to a positive and rewarding work environment.

Ms. Michelle Larson, Director, Minnesota Department of Health, Health Regulation Division Ms. Martha Burton-Santibanez, Assistant Division Director, Minnesota Department of Health, Health Regulation Division

603: AVOID NON-PAYMENT: AR COLLECTIONS & HARDSHIP WAIVERS This session will identify and teach best practices upon admission to mitigate the risk of non-payment by both residents in nursing facilities and tenants/clients in the housing settings; discuss facility collection strategies and options (including Medical Assistance eligibility, elderly and hardship waivers) to correct non-payment and; explore legal options to resolve non-payment matters and maximize likelihood of success.

Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Kelsey Nelson, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

604: MINIBYTES

WAIVERS MADE EASY Introduction to government waivers. Overview of

the process and qualifications. Bring clarity to rate

sheets, assessments, and what to expect from the program.

Mr. Brady Birk, Consultant, Dellwood Gardens/

Paruan Inc.

PROTECT YOUR ORGANIZATION FROM RANSOMWARE It is critical that healthcare organizations take steps to protect patient records from ransomware attacks, which are a growing and serious threat. Learn how to protect your facility from attack.

Ms. Christianna Finnern, Shareholder, Winthrop & Weinstine, PA

MN PIPELINE DUAL-TRAINING PROGRAM Are you having a difficult time hiring CNAs, LPNs, medical lab assistants, radiologic or surgical techs or IT staff? The MN PIPELINE Dual-Training program addresses these workforce needs.

Ms. Kathleen Gordon, Pipeline Program Consultant, Minnesota Department of Labor and Industry

COMPREHENSIVE HOME CARE SERVICE PLANS An overview of the regulations and criteria required for service plans, treatment/therapy management plan and medication management plan under comprehensive home care.

Ms. Naomi Fluck, RN, Director of Community Based Services, Senior Care Solutions, Inc

605: SERVICE EXCELLENCE:—AN ORGANIZATIONAL CULTURE Professional, courteous, informed team members that are engaged, compassionate, smile, have a sense of humor, and are passionate and proactive in meeting the care needs of residents are the team members that bring service excellence to life every day. This presentation will address strategies for hiring socially-skilled staff, setting expectations for daily service delivery, recognizing your service excellence stars, and mentoring staff that are not meeting service excellence expectations.

Ms. Cynthia Siders, Executive Consultant, Vaaler

606: DRUG DIVERSION: WORKING WITH ADVOCATES & LAW ENFORCEMENT Learn about the latest trends in exploitation and drug diversion in facilities, and how to best work with advocates and law enforcement to prevent drug diversion and intervene when it’s occurring. The presenter will facilitate a panel discussion to include ombudsman, advocate, and law enforcement to discuss the issue. Participants will have an opportunity to hear what is occurring, how best to work with law enforcement, and opportunities to ask questions.

Ms. Marit Anne Peterson, JD, Program Director, Minnesota Elder Justice Center

607: EYE & VISION HEALTH IN THE GERIATRIC POPULATION Eye disease and vision impairment are common in the geriatric population. A routine eye examination for all patients is important regardless of the patient’s physical or mental status. Lack of diagnosis and treatment for eye conditions can negatively impact eye health while also inadvertently causing social and functional decline; falls; and increased mortality. Learn the basics of an eye examination and key takeaways important to caretakers, health professionals, and administrative staff.

Dr. Michael Wallerich, OD, MBA, Director of Optometric Services, In-House Senior Services, LLC

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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ODIN CareTM Wireless Nurse Call System ODIN CareTM by Advanced Wireless is a one box solution that blends software and hardware to create a system to fit your needs. It can be designed to use call boxes, pendants, and other initiators that when activated sends notifications/alerts to two-way radios (voice), smartphones through AWC mobile app, and our dashboard.

ODIN Care integrates with existing systems including existing nurse call systems, fire panels, environment monitoring, security, and many other systems.

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NEW - Digital Two-Way Radios Stop by our booth to learn more about our new line of digital radios and how they can benefit your facility.

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www.advancedwireless.com 701849

LEARNING SESSIONS | 600 SERIES | TUESDAY, NOVEMBER 19 | 3:00-4:15 PM

608: PURPOSE & PASSION UNDER PRESSURE: FAMILY & FACILITY CONFLICT

611: APPLICATION OF ANCIENT MEDICINE FOR THE AGING POPULATION

Conflict cannot be erased from long-term care settings.

Resolution is hampered by disputes between consumers and providers. The best interest of the resident may be lost in accusations and misinformation. The moderator will pose three cases to two attorneys whose practice places them on different sides of the table when families and facilities reach an impasse. There will be a mix of point-counterpoint, best practice, and references to Minnesota legislation passed in 2019.

Ms. Iris C. Freeman, MSW, Adjunct Professor, Mitchell Hamline School of Law Ms. Susan M. Voigt, Esq, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Suzy Scheller, Attorney, Scheller Legal Solutions LLC

The ancient tradition of Ayurveda was born over 5,000 years ago. It focuses on creating balance in the body through cleansing practices, diet, herbs, and yoga. While countless individuals have experienced the benefits of Ayurveda for the last five centuries, emerging research is now proving that yoga and Ayurvedic medicine can be as effective as conventional drugs while producing no side effects. Learn how integrating this ancient wisdom into modern medicine can help us all age gracefully.

Ms. Cynthia Kim, Yoga Instructor, Student, Master in Integrative Health & Wellbeing Coaching, I’m Simply Cynthia

609: ANNUAL UPDATE: LABOR & EMPLOYMENT FOR LONG-TERM CARE PROVIDERS This session will provide a practical update and specific recommendations regarding actions which employers must take in view of quickly and significantly changing labor and employment laws and regulations which affect longterm care facilities. Topics will include critical labor law developments and important developments with respect to employees with legally protected characteristics.

Mr. Robert C. Castle, Partner, Labor & Employment, Fox Rothschild LLP

612: VULNERABLE ADULT REPORTING IN HOME CARE:— WHAT’S REPORTABLE? What is abuse, neglect, and exploitation; and what needs to be reported? The presenter will review the law on abuse, neglect, and exploitation and help you understand what your responsibilities are as mandated reporters; what to report and when; and essential practice tips and strategies using real life scenarios.

Ms. April J. Boxeth, JD, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC

610: INFECTION PREVENTION: DEVELOP YOUR SUSTAINABLE PROGRAM This session will provide a framework to develop a solid and sustainable infection control program for long-term care. Infection control is critical to the health and well-being of residents and staff. Infection control is also the most frequent regulatory citation. This presentation will help participants develop a comprehensive program that can be maintained over time and changes in management of the program.

Ms. Mary Ellen Bennett, MPH, RN, CIC, Nurse Specialist, Infection Control Assessment and Response Program (ICAR), Minnesota Department of Health, Infectious Disease Epidemiology, Prevention and Control

MARLENE S. GARVIS, JD, MSN Attorney at Low marlene@marlenegarvis.com Phone: {612) 462-9119 Fax: {952) 516-5798

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CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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LEARNING SESSIONS | 700 SERIES | WEDNESDAY, NOVEMBER 20 | 8:00-9:15 AM

701: MYSTIC KITCHEN TOUR* Mystic Lake offers several restaurants and catering services for thousands of meals. Lace up your walking shoes for a behind-the-scenes tour of the many kitchens—pastry, sushi, and catering to name a few—and how they create and deliver delicious meals. Please note, there are a limited number of spaces available.

Mystic Lake Center Staff

702: HOW TO BRIDGE A RELATIONSHIP BETWEEN HOSPICE & LONG-TERM CARE This session will include information about regulatory requirements, having residents enrolled in a hospice program, and tips for building an effective relationship between your building and hospice agency to provide the resident with a peaceful end-of-life experience.

Ms. Katherine Hentges, Palliative Care Manager and Consultant, Allina Hospice & Palliative Care Mr. Casey Ward, Administrator, Good Samaritan Society Battle Lake Ms. Karla Davis, Senior Living Manager (AL), The Lodge of Howard Lake Ms. Julie Pedersen, Housing Manager, The Lodge of Taylors Falls

705: IMPROVING EMPLOYEE ENGAGEMENT WITH AUTHENTIC COMMUNICATION—PART I

Communication is vital to your success and may be one of the most nuanced stumbling blocks we encounter. Under stress and pressure, we tend to fall back on aggressive or passive-aggressive communication; which derails employee engagement. What if you knew how to manage your own communication under pressure? What if you knew precisely how to engage an aggressive or passive-aggressive employee?

Mr. Mario Rodriguez, MS, Leadership Consultant, ILS Integrated Leadership Systems

706: SAVE THE EARTH & YOUR BOTTOM LINE:—SOLAR ENERGY FOR SNFS Being covered are two separate, but related topics–financial implications of a solar installation at a skilled nursing facility (SNF) and the physical installation of a solar system.

You will be educated on the cost of installation, property reimbursement, utility cost savings, and value-based reimbursement (VBR). We will also discuss space and structure requirements and useful life of solar energy.

Mr. Micah Johnson, Operations Manager, Solar Connection Mr. Dale Siegfreid, CPA Director, CliftonLarsonAllen LLP

703: ADAPTING TO THE PATIENT-DRIVEN PAYMENT SYSTEM

707: TRANSITIONS OF CARE: STRATEGIES FOR SUCCESSFUL OUTCOMES

The Patient-Driven Payment Model (PDPM) replaced the RUGS IV classification system on October 1, 2019. Leaders had a brief time to learn about this dramatic change and make systems changes to implement the new payment classification system successfully. In this interactive class, participants will learn about clinical documentation system changes that support the PDPM classification system.

Ms. Karolee K. Alexander, RN, RAC-CT, Director of Clinical and Reimbursement Consulting, Pathway Health

Creating a person-centered care plan is the first step in a seamless transfer or discharge from skilled nursing to a different level of care. This session will provide the participant with the knowledge needed to work with personcentered care planning and three key strategies for methods of discharge planning to improve outcomes and decrease the chance of readmission to the hospital.

Ms. Susan LaGrange, RN, BSN, LNHA, Director of Education, Pathway Health

704: DEMENTIA: SEEING MORE WITH PAC GEMS®

708: INVESTIGATING MALTREATMENT: HOW TO TIE IT ALL TOGETHER

Teepa Snow developed the Positive Approach® to Care (PAC) and the GEMS® stages to signify the progression of the disease and how to best support those with dementia. This interactive session will give you an experience of each of the stages and the tools to best support your residents/clients using the Positive Approach® to Care and Hand-under-Hand™ technique.

Ms. Krisie Barron, LSW, Caregiver Specialist, Embrace, Inc

*Must sign up for this session on-site at the Information/RegistrationDesk

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Maltreatment of vulnerable adults continues to be a hotlydiscussed topic in Minnesota. This session will discuss best practices for completing a maltreatment investigation with an emphasis on how to interview those involved and how to write a thorough and effective maltreatment investigation.

Ms. Kari M. Everson, RN, MSN, MHA, LNHA, Project Manager/ Consultant, Zellner Senior Health Consulting, LLC Ms. Shannon Gavin, RN, Project Manager/Consultant, Zellner Senior Health Consulting, LLC

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

LEARNING SESSIONS | 700 SERIES | WEDNESDAY, NOVEMBER 20 | 8:00-9:15 AM

709: ADVANCE CARE: PLANNING—MAKING A DIFFERENCE Learn the difference between a Healthcare Directive and a provider orders for life sustaining treatment (POLST) form.

Understand each form’s importance and your role in proper planning before crises happens. You’ll explore the effects planning, or lack of planning, has on the client, family, and healthcare providers through the interactive viewing of the play, An Almost Murder Mystery, where family dynamics are displayed when gathering around their mother’s bedside after crises happens.

Ms. Patty Bresser, RN PhD, Board Member, Light the Legacy Ms. Lynn MacKenzie, Executive Director, Light the Legacy

710: DETECTING ADMISSIONS BARRIERS:—WHAT, HOW & WHY TO REMOVE THEM Moving is stressful for anyone, let alone the elderly. Potential new residents are overwhelmed and the family is often confused and frustrated with the admissions process.

Facilities have made great strides in modernizing the look/ feel of the home, but little attention is given to admissions.

This session focuses on identifying admissions challenges and why ignoring them can be costly. The presenter will outline the tips and tricks to leverage technology in admissions, leading to higher census, referrals, and reputation.

Mr. Ari Shabat, BA, MS, MBA, LNHA, Founder & CEO, Reside Admissions, LLC

711: THERAPEUTIC ALLIANCE: STRONG RELATIONSHIPS IMPROVE OUTCOMES—PART I

Attendees will be able to discuss and practice applying therapeutic alliance (TA) principles through discussion.

Presenters and attendees will describe how TA has been incorporated into entry-level education programs, and discuss opportunities and challenges for implementing TA into practice and education.

Mr. Peter Freeborn, Physical Therapist, Regions Hospital

712: SENIORS & CHILDREN: CREATING INTERGENERATIONAL PROGRAMMING Staff members of Inver Glen Senior Living and All Seasons Preschool will present a description of their intergenerational setting. Presenters will talk about what makes this community unique, from the perspectives of the senior activities director, the preschool administration, and the classroom teacher. The benefits and challenges of the program will be detailed. Time for questions and discussion regarding implementation will be included.

Ms. Sue Hastings, Activities Director, Inver Glen Senior Living Ms. Amanda Janquart, Teacher, All Seasons Preschool Ms. Amy Lemieux, Director, All Seasons Preschool Ms. Sarah Sivright, BA, MA, Co-Director, All Seasons Preschool

Food Can Set You Apart Staff Training onsite & online Quality Improvement PIPP & QIIP grants Interim Management rescue & long-term support

Discover the PDN difference!

507-254-5086 | pdndifference.com

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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LEARNING SESSIONS | 800 SERIES | WEDNESDAY, NOVEMBER 20 | 9:30-10:45 AM

801: GAY & GRAY: STRATEGIES TO SUPPORT LGBT OLDER ADULTS The baby boomers are beginning to utilize aging services providers. This group is more diverse than previous residents and clients, and they are more aware of and vocal about the quality of services they receive. Using stories and case studies, this session will focus on strategies to support LGBT older adults. Presenters will also examine the impact of HIV and AIDS on those seeking care. Bring your questions and issues. Expect to leave with specific ideas to use with all you serve.

Mr. Phil Duran, Legal Director, Health Care Access, JustUs Health Ms. Marsha J. Berry, MA, CAEd, Director of Education, JustUs Health

802: MINIBYTES

TIPS FOR TRAUMA-INFORMED CARE PLANNING This discussion will include tips on creating a trauma-informed care plan.

Ms. Leah M. Killian-Smith, BA, NHA, HSE, RHIA,CIMT, Certified Mental Health First Aid Instructor, Director of Quality & Government Services, Pathway Health A HEALTHCARE DIRECTIVE OR A POLST FORM? Healthcare directives and POLST forms are not interchangeable. They have specific uses but are sometimes used incorrectly. Circumstances for suitable use of each will be described.

Ms. Patty Bresser, RN PhD, Board Member, Light the Legacy MUSIC THERAPY FOR MENTAL HEALTH This session will be a brief overview of music therapy and the presenter’s experience using musical interventions to address individualized mental health goals in an assisted living setting.

Ms. Ranelle Johnson, Resident Services Supervisor, Touchstone Mental Health DRUG DIVERSION Drug diversion continues to be difficult to identify. Learn how to identify potential drug diversion indicators and how to prevent drug diversion in the workplace.

Ms. Shannon Gavin, RN, Project Manager, Zellner Senior Health Consulting, LLC

803: DHS NURSING FACILITY RATES & POLICY LEGISLATIVE UPDATE & COST REPORTS—PART I

DHS Nursing Facility Rates & Policy (NFRP) staff will provide key legislative updates that affect nursing facilities; review issues that are found during the audit process; potential resolutions to the audit issues; general guidelines of how to complete the cost report; and address new language from the 2019 Minnesota statutes relating to the cost report.

Ms. Shelly Jacobs, State Programs Administrator Principal, Aging, Nursing Facility Rates and Policy Division, Minnesota Department of Human Services Ms. Kim A. Brenne, Audit Director (CCOA), Minnesota Department of Human Services

804: TOP 10 HOME CARE DEFICIENCIES Home care surveys show trends in certain care areas. This session will discuss the top 10 most common deficiencies among home care providers and how to adjust your practice to avoid these common practice issues.

Ms. Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC

805: IMPROVING EMPLOYEE ENGAGEMENT WITH AUTHENTIC COMMUNICATION—PART II

Communication is vital to your success and may be one of the most nuanced stumbling blocks we encounter. Under stress and pressure, we tend to fall back on aggressive or passive-aggressive communication; which derails employee engagement. What if you knew how to manage your own communication under pressure? What if you knew precisely how to engage an aggressive or passive-aggressive employee?

Mr. Mario Rodriguez, MS, Leadership Consultant, ILS Integrated Leadership Systems

806: ADDRESSING THE OPIOID EPIDEMIC Sadly, the abuse of opioids continues, and its impact can be seen in businesses, workforce, and families. This session will address Minnesota statistics on opioids, the drugs of abuse, and how users transition from prescription opioids to heroin. Attendees will learn treatment strategies for opioid addiction.

Dr. Michael Wilcox, MD, Associate Medical Director, Advanced Health Institute

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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LEARNING SESSIONS | 800 SERIES | WEDNESDAY, NOVEMBER 20 | 9:30-10:45 AM

807: REDUCING HOSPITALIZATION & READMISSIONS

810: LEGAL CHALLENGES FACING NURSES & UNLICENSED HEALTH PERSONNEL

Readmissions can be costly to the providers, and it’s hard on your residents. Take a look at the Minnesota statistics on length of stay, resident turnover, and how much rehospitalizations are costing your community. Expand on efficient communication with resident healthcare issues, engagement of employees in identifying changes in condition early, and how to develop an easy to implement, cost-effective readmissions program.

Ms. Michelle Christiansen, MS, PA, CN-E, CCDS, VA-BC, VP Clinical Sales & Marketing, Medline Industries, Inc

This session will focus on the legal challenges nurses and unlicensed personnel may face and the statutory basis.

Presenters will discuss what it takes to recover from unconditional practice; how to be successful before the Minnesota courts and departments of Health and Human Services; and learn the role of peer support and coaching in recovery.

Ms. Katherine J. Pohlman, RN, MS, JD, Attorney/Owner, Law Office of Katherine J. Pohlman Ms. Barbara Forshier, JD, RN, Attorney/Owner, Forshier Law Ms. Marlene S. Garvis, MSN, JD, Attorney At Law, Marlene S. Garvis, LLC

PART I

808: HEALTH SERVICES EXECUTIVE: A NEW OPPORTUNITY The National Association of Long-Term Care Administrator Boards (NAB) undertook a landmark professional practice analysis, which underscored the commonalities and unique competencies between nursing facility, residential care/ assisted living, and home & community-based services leadership knowledge, skills, and practices. This effort evolved into the creation of the health services executive (HSE) qualification and the fundamental restructuring of NAB’s signature programs.

Ms. Katie J. Davis, Administrator, Good Samaritan Society Albert Lea Mr. Randy D. Snyder, LNHA, Executive Director, Minnesota Board of Examiners for Nursing Home Administrators

809: A PRIMER FOR THE PESKY PROBLEMS POSED BY (SOME) EMPLOYEES You have an employee who needs time off but doesn’t have any PTO banked. Another employee complains she is being harassed. A third employee thinks he knows how to do everyone’s job better than they do. How do you respond?

What do you do? This interactive session will walk through a number of employment law matters and offer tips and strategies on how to deal with them. It will also provide an opportunity for small group discussion regarding different employment scenarios.

Ms. Michelle R. Klegon, Attorney, Klegon Law Office, Ltd.

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811: THERAPEUTIC ALLIANCE: STRONG RELATIONSHIPS IMPROVE OUTCOMES—PART II

Attendees will be able to discuss and practice applying therapeutic alliance (TA) principles through discussion.

Presenters and attendees will describe how TA has been incorporated into entry-level education programs, and discuss opportunities and challenges for implementing TA into practice and education.

Mr. Peter Freeborn, Physical Therapist, Regions Hospital

812: SUPPORTING THOSE WHO ARE NAVIGATING THE CAREGIVING JOURNEY Giving those we support the gift of knowledge allows them to be in charge of the journey they are on, instead of being at the mercy of it. This workshop promises to be an interactive and engaging learning experience that will give you the knowledge and tools you need to help make the journey smooth for everyone.

Ms. Krisie Barron, LSW, Caregiver Specialist, Embrace, Inc

813: NEW FRONTIER: ENGAGING RESIDENTS/CLIENTS IN A CULTURE OF SAFETY Phase 3 of the Requirements of Participation requires nursing facilities to ensure that residents and their families have a voice in improvement, quality, and designing the care provided. How can we better empower and engage our residents/clients and families to achieve safer care and services and improved outcomes? Participants will learn and practice strategies that will strengthen resident/client and family engagement.

Ms. Kristi Wergin, RN, BSN, CPHQ, Program Manager, Stratis Health Ms. Catherine Hinz, Executive Director, Minnesota Alliance for Patient Safety Ms. Lisa Juliar, Engagement Specialist, Minnesota Alliance for Patient Safety

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

LEARNING SESSIONS | 900 SERIES | WEDNESDAY, NOVEMBER 20 | 11:00 AM-12:15 PM

901: E. COLI & SAFE FOOD HANDLING This session will address food safety training, from handwashing to temperature danger zone best practices, and will review the Jack-in-the-Box outbreak of 1994. Learn proper methods to cook, cool, reheat, and store foods.

Mr. Jeff Flaherty, FMP, CFPM, Sales Specialist Manager, Upper Lakes Foods, Inc

902: MENTAL HEALTH DISORDERS IN POST-ACUTE CARE This session will provide participants with helpful information about mental health disorders, psychosocial adjustment difficulties, history of trauma, and post-traumatic stress disorders. Even though providers have been caring for residents with mental health disorders for a very long time, caregivers have not received much training in this area.

Ms. Leah M. Killian-Smith, BA, NHA, HSE, RHIA,CIMT, Certified Mental Health First Aid Instructor, Director of Quality & Government Services, Pathway Health

903: DHS NURSING FACILITY RATES & POLICY LEGISLATIVE UPDATE & COST REPORTS—PART II

DHS Nursing Facility Rates & Policy (NFRP) staff will provide key legislative updates that affect nursing facilities; review issues that are found during the audit process; potential resolutions to the audit issues; general guidelines of how to complete the cost report; and address new language from the 2019 Minnesota statutes relating to the cost report.

Ms. Shelly Jacobs, State Programs Administrator Principal, Aging, Nursing Facility Rates and Policy Division, Minnesota Department of Human Services Ms. Kim A. Brenne, Audit Director (CCOA), Minnesota Department of Human Services

904: CONNECTING TO THE HUMAN EXPERIENCE IN DEMENTIA CARE Have we talked about the person-centered approach so much that it has lost its meaning? We may struggle to connect to others with healthy brains, so what happens when we are trying to connect and care for those with dementia?

This session will offer tips and strategies for creating true connections and person-centered care for residents/clients with dementia.

Ms. Krisie Barron, LSW, Caregiver Specialist, Embrace, Inc

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905: LEAD: LEADERSHIP ENVIRONMENTAL ASSESSMENT DIAGNOSTIC APPROACH This session will share critical leadership practices necessary to move health and aging services organizations forward.

The instrument is based on leadership and organizational quality practices literature and has been field tested for health and aging services. Initial findings explore the impact of fundamental leadership practices on management team performance. The presenter will discuss approaches and tools available to make positive changes within your organization.

Dr. Douglas Olson, PhD, Senior Advisor, Pathway Health

906: NEW ASSISTED LIVING PHYSICAL PLANT REQUIREMENTS This session will describe the various new physical plant requirements contained in the assisted living licensure bill passed in 2019. Learn requirements for existing providers who convert to assisted living or assisted living with dementia care, including those with secured units, as well as requirements for new licensees, new construction, or remodeling that occurs in licensed assisted living facilities after August 1, 2019.

Mr. Robert F. Dehler, PE, Engineering Manager, Health Regulation Division, Minnesota Department of Health

907: REDUCING HOSPITALIZATION & READMISSIONS— PART II

Readmissions can be costly to the providers, and it’s hard on your residents. Take a look at the Minnesota statistics on length of stay, resident turnover, and how much rehospitalizations are costing your community. Expand on efficient communication with resident healthcare issues, engagement of employees in identifying changes in condition early, and how to develop an easy to implement, costeffective readmissions program.

Ms. Michelle Christiansen, MS, PA, CN-E, CCDS, VA-BC, VP Clinical Sales & Marketing, Medline Industries, Inc

908: A “HOW–TO” GUIDE TO CONDUCTING COMPLAINT INVESTIGATIONS How does a provider effectively investigate and respond to the variety of complaints it receives? How does it know whether an incident is reportable as maltreatment? This session will address these issues and will offer tips on how to manage different types of investigations, including those by law enforcement and the Office of Health Facility Complaints (OHFC). Strategies for resolving possible regulatory issues while minimizing provider liability will be identified, as will strategies for responding to general family and staff concerns.

Ms. Michelle R. Klegon, Attorney, Klegon Law Office, Ltd.

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

LEARNING SESSIONS | 900 SERIES | WEDNESDAY, NOVEMBER 20 | 11:00 AM-12:15 PM

909: THE GOOD, THE BAD, & THE UGLY OF CLIENT TOURS Care managers at Twin Cities Care have toured 10,000 families and counting. They will be sharing their best and worst tour experiences and how these experiences drive the family’s decision to pick your community over others. These stories will be invaluable to those in your organization who interact with families and potential residents throughout the sales process. Prepare to be educated and entertained in equal measure.

Ms. Rebecca Mysilvecek, Care Manager, Twin Cities Care Mr. Jonathan Rosenberg, Owner/President, Twin Cities Care Ms. Laura Kruse Mazzocco, Care Manager, Twin Cities Care

910: KEEPING SENIORS WITH HEARING & VISION LOSS ACTIVE & ENGAGED

The 2020 Census at a Glance Counting everyone once, only once, and in the right place.

The U.S. Census Bureau is the federal government’s largest statistical agency. We are dedicated to providing current facts and figures about America’s people, places, and economy.

Federal law protects the confidentiality of all individual responses the Census Bureau collects.

The U.S. Constitution requires that each decade we take a count—or a census—of America’s population.

The Deaf & Hard of Hearing Services Division at DHS has a new online training for staff and family members to increase their understanding of the challenges that seniors with hearing and vision loss experience. Participants will learn about this information-packed and engaging online tool and strategies to better serve seniors with hearing and vision loss. In addition, participants will learn about assistive technology and resources that can help seniors live more independent and fulfilling lives.

Ms. Mary C. Bauer, Deaf & Hard of Hearing Specialist, Deaf & Hard of Hearing Services, Minnesota Department of Human Services

911: MOCK SURVEY: TIPS OF THE TRADE Survey can be a stressful time for organizational leadership.

This session will help prepare your organization put together a survey readiness plan.

Ms. Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC

The census provides vital information for you and your community.

• It determines how many representatives each state gets

in Congress and is used to redraw district boundaries.

Redistricting counts are sent to the states by March 31, 2021.

• Communities rely on census statistics to plan for a variety of

resident needs including new roads, schools, and emergency services.

912: PREVENTING HARM FOR RESIDENTS/CLIENTS WHILE HONORING CHOICE

• Businesses use census data to determine where to open

One-third of nursing facility residents experience an adverse harm event, and the majority of those are preventable.

Learn about a quality improvement initiative focused on preventing, detecting, and mitigating adverse events, harm, and abuse in care settings, while honoring each resident’s rights and preferences. Participants will receive a change package (CP) with a model for safe care and actions to prevent harm events and will hear about successful strategies and actions from a nursing facility working to improve the quality of life and care for their residents.

Ms. Kristi Wergin, RN, BSN, CPHQ, Program Manager, Stratis Health Ms. Marilyn Reierson, Senior Program Manager, Stratis Health Ms. Kelly M. O’Neill, RN, BSN, MPA, CPHQ, Program Manager, Stratis Health Ms. Stacy Line, BSN, Care Center Director of Nursing, Lakewood Health System Care Center Ms. Kathleen M. Dobson, LNHA, LSW, Vice President Senior Services, Lakewood Health System Care Center

Each year, the federal government distributes more than $675 billion to states and communities based on Census Bureau data.

places to shop.

In 2020, we will implement new technology to make it easier than ever to respond to the census. For the first time, you will be able to respond online, by phone, as well as by mail. We will use data that the public has already provided to reduce follow-up visits. And, we are building an accurate address list and automating our field operations—all while keeping your information confidential and safe.

Census Day— April 1, 2020 Connect with us @uscensusbureau

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2019 CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS

2019 CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS Senior Housing Director of the Year

Caregiver of the Year

Caregiver of the Year

RUTH HAUG

SAADA ALI

SHELBY MUELLER

Housing Director Good Samaritan Society-Woodland

Lead Caregiver New Perspective Senior Living

CNA/TMA/Mentor Good Samaritan Society-Woodland

Employee of the Year

Dedicated Service Award

Innovative Program of the Year

SHERRI LAGE

PATTY ANDREWS

POUND 360 PROGRAM

Memory Care Director Woodbury Healthcare Center

CNA/Universal Worker Grace Village

Julie Raasch, Lifestyle 360 Associate The Wellstead of Rogers & Diamondcrest Senior Living

WHO WILL BE NAMED THE 2019 MEMBER OF THE YEAR?** Find out at the Celebration of Caring Reception on Tuesday, November 19. Reception begins at 4:15 PM. Everyone Welcome! * Chosen by the advocacy team ** Chosen by the chair, Board of Directors

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CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

2019 CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS Nurse of the Year

Rising Star

Rising Star

AMANDA BRUINSMA

ANNETTE KREMER

KATIE COOK-FJELSTAD

Home Care Supervisor/RN Grace Village

Activity Director Maple Lawn Senior Care

Integrative Care Assistant Woodbury Senior Living

Volunteer of the Year

Lifetime Achievement Award**

Public Official Recognition Award*

DAVE & BARB ASK

MICHAEL CHIES

SENATOR JULIE ROSEN

Volunteers Glenwood Estates

Administrator (Retired)

Minnesota Senate

Excellence in Leadership Award**

CONGRATULATIONS to the 2018 Member of the Year—Brian Bernander, Administrator/Owner, St. Otto’s Care Center

COMMISSIONER JAN MALCOLM Minnesota Department of Health

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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CARE PROVIDERS OF MINNESOTA FOUNDATION | LEADING4LIFE & SCHOLARSHIPS

SCHOLARSHIPS Over the past two decades, the Foundation has fostered the professional growth of hundreds of individuals by supporting their continuing education and growth through our scholarship programs. Information about applying for the next round of scholarships will be available in the spring of 2020.

2019 RECIPIENTS Chelsea Anderson

Jennifer Larson

The Emeralds of Grand Rapids

Emeralds Assisted Living

Melissa Blackstad

Whitney Larson

Hillcrest Rehabilitation Center

The North Shore Estates

Jorge Carrillo Juarez

Sydney Larson

Serenity Assisted Living

Minneota Manor Health Care Center

Izaak Davison-Kerwood

Ashley Lehmkuhl

Touchstone Mental Health

Serenity Assisted Living

Madison Eckman

Kallie Linn

The Waterview Shores

Serenity Village of Avon

Nemomssa Gemeda

Jesse Lubega

SilverCreek on Main

Silver Creek on Main

April Gernentz

Stacy Mertens

Loving Residence

Edgebrook Care Center

Alex Goettl

Belle Meyer

Oak Terrace Assisted Living

SilverCreek on Main

Michelle Guentze

Nicole Moeller

Laurels Edge Assisted Living

Carefree Cottages of Maplewood

Megan Gunnink Edgebrook Care Center

Janelle Hale Fond du Lac Human Services

Amanda Jensen Good Samaritan Westbrook

Sarah Klemisch Griswold Home Care

Emily Krull The Waterview Shores

Rachael Langton The Estates at Linden

Thomas Murray

Kingsley Shores Senior Living

Presley Norris Serenity Assisted Living

Morgan Sandmeyer Monarch Healthcare Management

Carrie Soto Good Samaritan Society Luverne

Cathleen Stowers Pierz Villa

Bryanna Wenzel Serenity Village of Avon

JOIN LEADING4LIFE GRADUATES & SCHOLARSHIP RECIPIENTS AT THE CELEBRATION OF CARING RECEPTION!

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TUESDAY, 4:15–6:45 PM MINNETONKA BALLROOM

“Effective leaders empower others to make a difference in the world.”

The Foundation’s Leading4Life Fellowship Program began in 2009. It brings together a diverse group of leaders to learn practical skills and to develop as effective leaders, both personally and professionally. The year-long program provides opportunities for mentoring, personal and professional growth, networking, and the development of leadership skills that are practical and immediately applicable. Fellows completing the program receive certification, continuing education credits, and public recognition, as well as the right to the title of “Leadership Fellow.”

Check out these learning sessions led by 2019 Leading4Life Fellows: 112, 405, 702

2019 Graduates Heidi Amoth

Maggie Paris

Good Samaritan Society– Stillwater

Sterling Park Senior Living

Nicole Boe Minnesota Masonic Home Care Center

Julie Pedersen The Lodge of Taylors Falls

Danna Potter

Karla Davis

St. Otto’s Care Center

The Lodge of Howard Lake

Nina Rudolph

Katherine Hentges

Good Samaritan Society– Specialty Care

Allina Health

Heather Kasper-Maine Pierz Villa

Cortney Kleinsasser Tealwood Senior Living

Noel Lovas Woodbury Senior Living

Nicole Sorem Riverside Assisted Living of Pillager

Justin Teal The North Shore Estates

Casey Ward Good Samaritan Society– Battle Lake

CARE PROVIDERS OF MINNESOTA FOUNDATION | SILENT AUCTION

Silent Auction

GET SNEAK PEEKS ON AUCTION ITEMS THROUGH OUR CONVENTION APP!

VIEW AND BID ON SILENT AUCTION ITEMS! Tuesday, November 19 | 10:00 AM–5:00 PM Main Floor Foyer

Check out the amazing selection and variety of silent auction items along with lots of wine on Tuesday, November 19 on the Main Floor Foyer. Bidding begins at 10:00 AM. Have your eye on a particular item? Silent auction bidding continues all day, winding up at 5:00 PM. All proceeds from the auction directly benefit the Care Providers of Minnesota Foundation and support its scholarship and leadership programs.

Silent auction winners will be able to pick up their items after the Celebration of Caring Reception.

DID YOU KNOW...

Funds raised annually through the silent auction and golf tournament allow the Care Providers of Minnesota Foundation to award education scholarships each year.

To-date, over $500,000 has been awarded to staff to continue their education in the field of long-term care.

Wow!

PREVIEW AUCTION ITEMS Download the convention app to preview silent auction items and plan your bidding: my.yapp.us/CPMCON19

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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DINING OPTIONS

IMPROVED FOOD OPTIONS

AT CONVENTION

WANT TO KNOW WHERE TO EAT, DRINK, AND CELEBRATE AT CONVENTION? HERE’S A BRIEF RUN DOWN OF WHAT’S AVAILABLE!

MYSTIC LAKE CENTER Minnehaha Café | open 24 hours except for Monday 10:00 PM–Tuesday 7:00 AM | classic all-American restaurant serving up crave-worthy favorites The Buffet | lunch 11:30–2:30 PM, $15.95 ; dinner 4:30–10:00PM, $19.95 Sweet Temptations | indulge in a gelato, macarons, cupcakes, cookies, and more! | Always open! | Happy hour: Monday–Friday, 11:00 AM–1:00 PM The PROMENADE restaurants

Gambler’s Grille: burgers, onion rings, drummies, nachos, and more

Fusion Noodle Bar: big bold flavors of Pho, Pad Thai, Kung Pao,

and more

Mystic Deli: fresh salads, soups, sandwiches—perfect for a light

lunch or late night bite!

Caribou Coffee | Perk up with premium quality coffee, handcrafted espresso beverages and mochas made with real chocolate | 6:30 AM–10:00 PM

LITTLE SIX CASINO

(a quick, free shuttle ride or a ¼ mile walk away)

Whether you’re craving our famous scratch-made pizza, a melt-in-your-mouth steak, or simply want to enjoy a beer, wine, or cocktail, you’ll find it at Little Six Restaurant.

Stop in for breakfast, lunch, and dinner favorites.

7:00 AM–Midnight | Full menu plus daily specials. Monday: walleye; Tuesday: T-bone steak, and Wednesday: smoked BBQ pork ribs

OTHER RESTAURANTS IN PRIOR LAKE Boathouse Brothers Brewing | boathousebrothersbrewing.com | 6-minute drive Charlie’s on Prior | charliesonprior.com | 7-minute drive Fong’s Restaurant, bar & event center | fongspriorlake.net | 7-minute drive Perron’s Sul Lago | perrons-sul-lago.com/ | 6-minute drive Teresa’s Mexican Restaurant | teresasmn.com/index.php/prior-lake | 11-minute drive The Pointe Grill & Bar | thepointgrillandbar.com | 9-minute drive

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NEW FOR 2019

GRAB & GO FOOD OPTIONS In a hurry? This year, Care Providers of Minnesota will offer Grab & Go food options, available Monday and Tuesday.

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

GREETER & CONVENTION TIPS | REFLECION ROOM INFORMATION

Get more out of Convention...

Sign up to be a greeter!

Why just be a listener at a session when you can be a greeter! It’s easy and fun!

Here’s what you do: 1.

2.

3.

4.

5.

Pick up session handouts at the speaker/greeter room Pass out the handouts to session attendees Introduce the session presenter (a very short script is provided for you) Let the presenter know when it’s time to wrap up their presentation Collect the session evaluations and turn them into the speaker/greeter room

AND…if you do this for two sessions per day…you get a free lunch!

Ready to sign up? Go to www.careproviders.org/convention and click the GREETER icon.

REFLECTION ROOM quiet space designated specifically for reflection, meditation, and prayer.

Convention is a busy three days full of energy, learning sessions, and people. If you need a quiet moment to refresh; a peaceful spot to pray; or a tranquil place to meditate, please visit our Reflection Room, open during regular convention hours.

Reflection Room | Chaska Room, Level 3

Ten tips to help you get the most of your Convention experience:

1. Take time to look through this GUIDE and the information online so you know all that is available to you at

convention.

2. Look at the session descriptions so that you have an idea of what sessions you would like to attend, and which events are a must!

3. Get plenty of rest prior to the convention so that you arrive well-rested—you’ll be glad you did!

4. Ask questions! Often, the questions you have are the same that others in the room have.

5. Rediscover your purpose and passion by connecting with others; learning from keynote speakers and breakout sessions; and celebrating at Monday & Tuesday events!

6. Pace yourself. Take in as much as you can. Care Providers of Minnesota’s Convention & Exposition is a large event and you most likely will not be able to do everything.

7. Be open to new experiences and to meeting new people. Some of these new relationships will last a lifetime and may even serve as a referral.

8. Business casual is the suggested attire for the convention.

9. Comfortable shoes are a must–as is a light sweater…and it wouldn’t hurt to pack a water bottle! (There are

hydration stations by each restroom in the Mystic Lake Center.)

10. You may not have time to visit all the booths in the Exhibition area, but be sure to stop and talk with as many vendors as you can during designated exposition hours on Monday and Tuesday.

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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AHCA/NCAL QUALITY AWARDS

CONGRATULATIONS ...to the Care Providers of Minnesota members who received an American Health Care Association/National Center for Assisted Living quality award!

The AHCA/NCAL National Quality Awards Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the bronze, to silver, and then ultimately to the gold level.

Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlays their organizational priorities and goals. Silver awardees outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges.

SILVER AWARD– ACHIEVEMENT IN QUALITY • • •

All Saints Senior Living

•

Good Samaritan Society– Waconia

•

Highland Senior Living Community

Arbor Oaks Senior Living Birchwood Health Center and Arbors

•

Lakewood Health System Care Center

• • •

Meadow Ponds Assisted Living

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Minnehaha Senior Living The Landmark of Fridley

Gold recipients represent an elite group by meeting all of the demands of the Baldrige criteria, they demonstrate the achievement of high levels of performance over time in the areas of: leadership, strategic planning, customers, workforce, operations, and knowledge management.

This year, 28 Care Providers of Minnesota members were recipients of AHCA/NCAL’s 2019 Quality Awards—with 19 beginning their quality journey, and nine more continuing on with their success.

Members are presented with their awards at the national AHCA/NCAL Convention & Expo. We will also celebrate their achievement at the Celebration of Caring Reception on Tuesday, November 19, 2019, at our convention.

BRONZE AWARD– COMMITMENT TO QUALITY • • • •

Arbor Gardens of Eyota Edgebrook Care Center Good Samaritan SocietyBrandt Ridge Good Samaritan SocietySt. James

• • •

Janesville Nursing Home

• • •

Oakland Park Communities

Karlstad Senior Living & Meadows Meadow Lane Rehab & Healthcare Center Park Gardens of Fergus Falls

• • • • • • •

Prairie View Senior Living Rochester West Health Services Sterling Park Commons Stoney River Assisted Living Temperance Lake Ridge Senior Living The Legacy of St. Michael Wabasso Rehabilitation & Healthcare Center

•

Woodbury Senior Living Woodbury

•

Woodlyn Heights Senior Living

Prairie Rose Assisted Living

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

EXHIBITORS

VISIT EXHIBITORS

Exhibitors

Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom and Main Floor Foyer during the convention and to choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show. Pick up your exhibitors & resource guide on-site at convention for more information about our vendors.

•

MONDAY, NOON–5:15 PM TUESDAY, 8:00 AM–NOON

GOVERNMENT/NONPROFIT TABLES

•

TUESDAY, 8:00 AM–1:30 PM PROMENADE TOWER FOYER

THANK YOU TO OUR 2019 EXHIBITORS! The following list is as of August 23. More exhibitors added daily!

Academic Platforms Accelerated Care Plus  ActivStyle, Inc. Advanced Health Institute Advanced Wireless Communications AdvisorNet Benefits  Aegis Therapies Aladtec, Inc.  AlixaRX Allina Health Hospice and Palliative Care Apollo Corporation Aufderworld Corporation Bluestone Physician Services Brighton Hospice  Calmoseptine, Inc.  CliftonLarsonAllen LLP Coborn’s Pharmacy Services  Cura Hospitality Direct Supply, Inc. EAPC Architects Engineers EarlySense Ecumen Hospice EduCare  Eldermark Empira

Encore Rehabilitation Services eviCore Healthcare EZ Way, Inc.  Guardian Pharmacy Guardian Pest Solutions Hoglund Bus Co. HPC Ideacom Mid-America In House Senior Services Lodge HDTV  Lotus Pharmacy Martin Bros. Distributing  McKesson Medical-Surgical  Medication Management Partners Medline Industries, Inc. Med-Mizer Miller Architects & Builders Moments Hospice National Datacare Corporation Navigator Group Purchasing, Inc. Northwest Respiratory Services Omnicare/a CVS Health Company  Optum, Complex Care Management Passion for Dining and Nutrition Pathway Health Services, Inc.

PharMerica Polaris Pharmacy Services Pope & Conner Consulting, Inc. Preferred Podiatry Group, P.C. Professional Portable XRay Refresh Dining Solutions, LLC RehabCare Reinhart Foodservice Remedy Therapy Services  RESIDE Admissions River Oaks of Minnesota Select Rehabilitation Senior Care Solutions SeniorTV St. Croix Hospice  Sterling LTC Pharmacy Stratis Health Symmetry Hand Hygiene - Buckeye Sysco Minnesota TENA/Essity  Thrifty White Pharmacy Upper Lakes Food US Foods  Vaaler  Premium exhibitors

CARE PROVIDERS OF MINNESOTA 71st ANNUAL CONVENTION & EXPOSITION | #CPMCON19

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THE POWER OF CARE FROM ANYWHERE

The nation’s leading senior living care and business management software is now an interoperable care management solution.

Eldermark has partnered with Simply Connect care management technology to deliver: l Individual, natural supports, and care team access to e-health data anywhere, any time l A Personal Health Record app – engages the individual in self care management and connects natural supports to important health and care information l Enabled event notifications and care alerts to the care team l Tele-health care encounters between the individual and their care team Contact us today to learn more about how Eldermark’s care management solutions lighten the load for the senior living nurse, and, connects those who need to know directly to the health record information required to ensure BEST care outcomes for those you serve.

sales@eldermark.com x (866) 833-2270