Company Profile 2017
1.Company history Panama Trails is a company dedicated to provide authentic, inspirational journeys throughout the country. Our travel services outstand in terms of quality, creativity, educational content and diversity of experiences offered. Our mission is to deliver adventures that enrich the lives of travellers and the communities they visit. Panama Trails was founded in 2008, and we operate with a team of dedicated experts; guides, hosts, operations and sales staff, who take exceptional care of our guests.
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Mr Wilhelm von Breymann & Mr Mauricio Alfaro are the General Directors of the company; both share their passion to travel and want to reveal the beauty that Panama offers. Their main belief has always been that through sustainable tourism, countries can develop a better distribution of wealth, a chain value, and at the same time an increase in awareness for environmental and cultural conservation. Due to our high demand of tour services, we also have operations and sales offices in Costa Rica and in Nicaragua. This means we are also able to offer our signature brand of inspirational, distinctive experiences and high standards of service in these other countries.
1.2 Company philosophy Panama Trails is a DMC dedicated to provide authentic, inspirational and rewarding experiences in Panama. We provide magic moments with extraordinary quality, creativity and educational content. Our mission is to offer more than a trip by creating meaningful, life changing journey, enriching the lives of participants and simultaneously protecting the environment and the communities they visit.
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Our Mission: “Provide unique programs that meet the best natural and cultural components of Panama through a sustainable management”.
Our Vision: “To constantly seek a position of leadership, innovation, recognition and respect in the industry of tourism in Panama by creating memorable, unique and top-notch programs, in perfect harmony with nature and culture, and providing full satisfaction to our select clientele”
Our Values: Some of our values are: Excellence, Quality, Leadership, Innovation, Punctuality Environmental sustainability, Creativity, Proactivity.
FITs
1.3 Our Partners Panama Trails has established long lasting relations with different wholesaler travel companies around the world. The key factors in our established business partnerships rely basically in our speedy communication, expertise and efficiency. Our Wholesalers partners have, in general, similar operational requirements based on guidelines, performance, and processes to accomplish the best possible experience for our mutual clients.
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Groups
Cruises
1.4 Our Unique Selling Points: Some of our unique selling points are as follows: Three destinations under one company: Same quality, customer service and effortlessness for you as a wholesaler. This will allow you to combine Panama, Costa Rica and Nicaragua.
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Our Signature Collection Brand:
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We have handpicked a collection of premium accommodations that offer attentive personal services, lavish accommodations and exquisite local gastronomy, made with freshly picked ingredients. Our definition of luxury goes beyond thread count, marble bathtubs and 5 star-hotels, and it is more about the access to the people, places and experiences that represent all that is authentic about a destination.
Our Premium Fleet: We also provide signature transfers, which are more than a dash from point to point, a guided adventure where guests will be stopped at cultural, nature and historical sites along the way. Transfers can be delivered via private jets, helicopters or luxury vehicles. Our special concierge service: We deliver a special concierge service that helps ensure that your clients’ needs and expectations are always satisfied and exceeded. Our special service consists of the following:
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• Preferential and personalized assistance (24 hours) • Personalized welcome cards with your logo on their arrival night. • Portfolio of “Welcome gifts” • Personalized information on current special activities. Our Concierge not only assists guests but also serves as your key liaison. The Concierge will keep your sales team informed about every important detail of their client’s experience while in the country and at the end of their trip, we will send you a detailed report of their overall experience.
Panama Trails is a proud member of
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The best team of experts: We believe that we have the best team of high qualified professionals in the industry! Panama Trails is constantly motivating and educating its staff with different actions and incentives; and by doing this, it helps to maintain a long lasting working relationship with its employees. This of course makes a huge difference in our industry since they are the ones delivering the service and giving that extra added value to our clients.
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The finest and most knowledgeable guides: We are one of the very few tour companies in the region whose guides are hired as permanent staff. They have all received hundreds of hours of yearly training about natural history, ornithology, nature tracks, hospitality, Archeology, ornithology, biology and more. We believe that no matter how great a place, only an expert guide can help you capture its hidden gems and uniqueness. We have searched for talented people with an optimistic spirit, great communication skills and a lot of passion for our region´s culture and wildlife.
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Experienced drivers: Our drivers are bilingual and well experienced. We operate with the highest safety protocols, and our clients are covered with the best insurance.
We deliver the most innovative and updated sales tools: We believe that we have to provide our partners with the best selling tools in order to help them increase their sales to Panama. Some of these tools are: • Online Sales Manual: this confidential sales manual can be access online and it is constantly updated in order to provide our partners with reliable and updated information and rates of hotels, tours, transfers, flights, and travel experiences.
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• Yearly Educational Trips (tailor made exclusively) - this familiarizations trips are great tools used by our partners to gain updated knowledge of the destination.
• Participation at the most important International Trade Shows such as: Emotions, International Luxury Travel Market (ILTM), PURE Life Experiences, Experience Latin America (ELA), ITB Berlin, World Travel Market (WTM), Australian Travel Association for Latin America (ATALA), International Tourism Fair in Spain (FITUR), FESPO Zurich and IMEX America
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• Yearly Training Seminars at your offices – Once a year we offer you training sessions for your staff in your office where we can spend more quality time and provide them with detailed information about Panama, Costa Rica and Nicaragua.
• Monthly Online Newsletter with the latest news on products, services, tours, and hotels in Panama, Costa Rica & Nicaragua. • Top Promotional Material: High quality photographs and film material of the different attractions as well as of the hotels that we offer. • Vast experience with assisting media and press trips to Panama, Costa Rica & Nicaragua
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Contact us Office 1201, Floor 12 Edificio Plaza Morica Calle 50 y 71, San Francisco Panama City, Panama. Ph: (507) 393-8335 Ph:(507) 836-6093 Emergency Phone: (507) 6094-3612 (24 hrs.)