Ferris State University GLEMS Catalog 2015

KILOWATTHOURS

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We wanted to introduce you to the Great Lakes Electric Meter School (GLEMS) as a resource to enhance your metering professionals’ skills in safety and metering.

GLEMS, as an organization, will be recognizing its 26th year in operation.

As a volunteer organization, GLEMS is supported by manufacturers, electric utilities, and a host of volunteers. This year’s school, in Grand Rapids, MI (August 10-13, 2015), provides educational opportunities ranging from the most basic to very advanced metering challenges, as well distribution controls. The school’s six tracks are designed to foster safety, growth and understanding within each topic area. Throughout the school, the students are encouraged to visit our Exhibit Hall that presents the opportunity to visit over 40 vendors and experts in the metering area. The school has a large hands-on lab area where students are exposed to real world metering problems in a safe environment with trained instructors.

Too often the rush to increase technology often leads to the misconception that your metering professionals need less training and technical knowledge. While the technology helps the bottom line it often reduces the individuals overall understanding and risk related to working with high capacity circuits, as well as being able to identify or trouble shoot metering problems. Many of these cases are lost in the daily operations while hiding safety concerns and revenue losses to the utility in the millions of dollars.

The GLEMS School balances classroom training with Hands-On training opportunities that highlight the correct metering methods and provides a safe environment to demonstrate incorrect activities that could result in severe injury.

We also offer a Residential and/or Commercial Customer Billing Certificate that requires specific written classroom exams and proctored Hands-On experience to assure you that the student has assimilated the material.

We hope that you review the material in our GLEMS brochure as well as review our website at www.glems.org, and consider the wealth of knowledge that your personnel can be exposed to.

Sincerely,

Larry Dalbey Chairman - GLEMS 2015

IMPORTANT INFORMATION PROFESSIONAL DEVELOPMENT AND EDUCATION Be sure to ask your Track instructor for a CEU/PDH application. Attendees in Tracks 1-5 have the opportunity to earn 2.8 CEUs or 28 PDHs. Track 6 offers 0.3 CEUs or 3.75 PDHs. The CEU is a nationally recognized standard used to qualify non-credit learning experiences. A certificate will be issued only to participants who have completed the application and all track sessions.

RESIDENTIAL/COMMERCIAL CUSTOMER BILLING CERTIFICATE In addition to earning CEUs or PDHs, students have the opportunity to earn a Residential or Commercial Customer Billing Complaint Investigation Certificate. Residential Certificate classroom study is integrated into Track 1. Commercial Certificate classroom study is integrated into Track 2.

A comprehensive hands-on lab is planned for students to demonstrate their ability to resolve customer billing complaints. The course material covers multiple billing complaint situations with step-by-step investigations that lead to the resolution of each complaint. After completing the course, students will have the basic skills to investigate and resolve a billing complaint. Students are encouraged to bring their own safety glasses, stopwatches, voltmeters and/or meter calibration test equipment.

Equipment will be provided for students unable to supply their own. Tracks 1 & 2 will require students to learn single/polyphase testing/troubleshooting.

GENERAL SESSIONS - EMPHASIZING METERING SAFETY Safety is a most critical issue for the utility industry. Don’t miss our exciting and informative general session covering workplace safety.

METERING DESIGN PROJECT AND HANDS-ON LAB SESSIONS Hands-on learning is an important aspect of the Great Lakes Electric Meter School. Students are assigned Metering Design Projects to enhance their understanding of the various aspects of successful metering. Leading industry suppliers in the exhibit hall collaborate with students to source materials and develop their own unique solutions to real-world situations.

EXHIBIT HALL Take advantage of over 40 vendor booths in one convenient place. Network and discuss the wide range of metering products and services available.

STANDARDS VERIFICATION SERVICE

Radian Research will be available to cross check your transfer standards at no charge. A cross check certificate will be provided. All who participate in the cross check will receive a 50% discount on a factory NIST traceable factory calibration. This standard certification service is compliments of Radian Research, Inc.

TRACK 1 - INTRODUCTION TO SINGLE-PHASE

ELECTRIC METER INSTALLATIONS Track 1 is designed as an introduction to electric metering. Sessions include both discussion and hands-on training, with an overall emphasis on safety. Students will learn about basic electricity and operation, testing, installation, and maintenance of Single-Phase watthour meters.

TOPICS INCLUDE: 66 S a f e t y i n M e te r i n g 66 B a s i c E l e c t r i c i t y 66 Vo l t m e te r s a n d A s s o c i a te d E q u i p m e n t 66 L a b - Vo l t m e te r s a n d A s s o c i a te d E q u i p m e n t 66 M e te r M a t h , O h m s L a w, D i s c C o n s t a n t s & R e g i s te r R a t i o s 66 S e r i e s / P a r a l l e l C i r c u i t s 66 L a b - S e r i e s / P a r a l l e l C i r c u i t s 66 S a f e t y i n M e te r i n g 66 S i n g l e - P h a s e M e te r O p e r a t i o n & C o m p o n e n t s 66 C o m p a r i n g E l e c t r o m e c h a n i c a l & S o l i d S t a te M e te r s 66 I n t r o d u c t i o n to R e s i d e n t i a l D i s t r i b u te d G e n e r a t i o n 66 S i n g l e - P h a s e S o c ke t Vo l t a g e C h e c k s 66 S i n g l e - P h a s e M e te r D e f e c t s 66 L a b - S i n g l e - P h a s e S o c ke t, C h e c k s 66 L a b - S i n g l e - P h a s e M e te r D e f e c t s 66 I n t r o d u c t i o n to A d v a n c e d M e te r i n g I n f r a s t r u c t u r e 66 M e te r S o c ke t I n s p e c t i o n a n d L i f e c y c l e A n a l y s i s 66 Vo l t a g e C h e c k s o n M o u n t i n g D e v i c e s 66 S i n g l e - P h a s e M e te r M i s a p p l i c a t i o n 66 S i n g l e - P h a s e M e te r I n v e s t i g a t i o n s 66 L a b - S i n g l e P h a s e M e te r I n v e s t i g a t i o n s Track Representative Contact: Chair: Jeff Miller - jeff.miller@sensus.com

TRACK 2 - INTRODUCTION TO POLYPHASE

ELECTRIC METER INSTALLATIONS Track 2 is designed as an introduction to the field of polyphase metering. Included in this track for meter technicians is essential information regarding site inspections, identifying energy diversion, and applications. Participants will learn to analyze situations and interview customers when faced with high commercial billing complaints. Both lecture and laboratory experiences are used to expose students to all aspects of meter testing. Students are required to bring a calculator.

TOPICS INCLUDE: 66 S a f e t y i n M e te r i n g 66 M e te r i n g Te r m i n o l o g y 66 A N S I M e te r F o r m s 66 M e te r i n g M a t h e m a t i c s 66 I n t r o d u c t i o n to P o l y p h a s e M e te r i n g 66 R e a c t i v e M e a s u r e m e n t s 66 G r o u n d i n g 66 L a b - I n t r o d u c t i o n to Ve c to r s 66 L a b - M e te r I n s t a l l a t i o n C h e c k s 66 M e te r Te s t i n g Fu n d a m e n t a l s 66 S o l i d S t a te M e te r i n g 66 Te s t i n g 3 P h a s e M e te r s 66 L o a d P r o f i l e 66 C u s to m e r C o m p l a i n t s 66 T h r e e P h a s e M e te r I n v e s t i g a t i o n s 66 L a b - T h r e e P h a s e M e te r I n v e s t i g a t i o n s

Track Representative Contact Chair: Kenneth Grant - kennethe.grant@ge.com

TRACK 3 - APPLICATION & DESIGN OF ELECTRIC

METER INSTALLATIONS Track 3 is designed for those who have been involved in metering for several years and have a firm knowledge of polyphase meters.

The emphasis for this course is on polyphase and advanced metering applications, instrument transformer language and basic theory, understanding rating factors and troubleshooting instrument transformers.

Students will be assigned meter projects that will challenge their knowledge and skills in designing metering schemes and the proper sizing of meter installations. The metering projects are designed to incorporate what they learn in the session curriculum.

TOPICS INCLUDE: 66 S a f e t y i n M e te r i n g 66 H o w I n s t r u m e n t Tr a n s f o r m e r s Wo r k 66 A d v a n c e d I n s t r u m e n t Tr a n s f o r m e r s 66 M e te r i n g M a t h 66 I n s t r u m e n t Tr a n s f o r m e r I n s t a l l a t i o n s 66 D y n a m i c s o f a D i g i t a l Wa t t- H o u r M e te r 66 D e m a n d a n d R e a c t i v e M e te r i n g C o n c e p t s 66 I n s t r u m e n t Tr a n s f o r m e r Te s t i n g 66 Tr o u b l e s h o o t i n g w i t h a S o l i d S t a te M e te r 66 M e te r F o r m s & W i r i n g S c h e m a t i c s 66 W i r i n g M e t h o d s f o r I n s t r u m e n t Tr a n s f o r m e r M e te r i n g – Hands-on Lab

66 B i l l i n g v s . M e te r i n g A c c u r a c y / R e v e n u e P r o te c t i o n

Track Representative Contact: Chair: Jeff Pogue - j_pogue@wvpa.com

TRACK 4 - ADVANCED METERING SYSTEMS

AND INDUSTRY TRENDS Track 4 provides students with information on the different AMR and AMI systems available and the meters that support these systems.

Classroom discussions will include Power Quality, Flicker, and Harmonic effects on metering. Additional classroom time will be spent leading students through the steps necessary to plan, prepare and install equipment for large customers and includes calculations for KYZ pulses.

TOPICS INCLUDE: 66 S a f e t y i n M e te r i n g 66 A d v a n c e m e n t s i n C T Te c h n o l o g i e s f o r R e v e n u e E n h a n c e m e n t s 66 A d v a n c e d M e te r Fu n c t i o n s 66 U n d e r s t a n d i n g G r o u n d i n g 66 M e te r i n g B e s t P r a c t i c e s 66 S e r i a l C o m m u n i c a t i o n s 66 W h a t a r e H a r m o n i c s ?

66 H o w to M i t i g a te H a r m o n i c s 66 A d v a n c e d M e te r i n g 66 S u b s t a t i o n C o m m u n i c a t i o n 66 L i c e n s e d & U n l i c e n s e d R F A M I Te c h n o l o g y 66 A M I P LC & R F C o m m u n i c a t i o n 66 A M I O v e r v i e w 66 C l o u d - B a s e d S o l u t i o n

KILOWATTHOURS

Track Representative Contact Chair: Gary Moody – gmoody@utilismartcorp.com

TRACK 5 - DISTRIBUTION EQUIPMENT AND CONTROLS Track 5 provides attendees with a good understanding of power quality and reliability distribution devices, namely, power capacitors, voltage regulators and automatic circuit re-closers.

This course exposes students to all major brands of equipment including Cooper, Siemens, SEL, ICMI and Fisher-Pierce. Hands on exercises provide the opportunity for interface with devices in a safe laboratory atmosphere. The educational format is a non-commercial blend of lecture and interactive exercises with instruction provided by industry experts from utilities, manufacturers, and utility service companies.

TOPICS INCLUDE: 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66

Safety in Distribution Controls T h e P o w e r Tr i a n g l e I n t e r n a l C o m p o n e n t s & Te s t i n g C a p a c i t o r s Method of Switching Capacitors Programmable Cap Controls L a b – S w i t c h e d C a p R a c k Tr o u b l e s h o o t i n g Apparatus Control Cables Equipment & Control Grounding How Regulators Operate Nameplate Information Safet y Vo l t a g e R e g u l a t o r I n s p e c t i o n , Tr o u b l e s h o o t i n g & B y p a s s Regulated Control Review & Substitution L a b – Vo l t a g e R e g u l a t o r Tr o u b l e s h o o t i n g Distribution Controls in a Smar ter Grid I n t r o d u c t i o n t o R e - c l o s e r O p e r a t i o n s & Te r m i n o l o g y Basics of Re-closer Controls Tr i p l e / S i n g l e R e - c l o s e r s & R e - c l o s e r L o o p S c h e m e s Form 6 / Pro / View Inter face Sof t ware RER620 Inter face Sof t ware U s i n g t h e K M E T C o n t r o l Te s t e r U s i n g t h e O m i c r o n Te s t e r R e - c l o s e r / C o n t r o l s Tr o u b l e s h o o t i n g L a b – R e - c l o s e r C o n t r o l s Te s t i n g Tr a c k R e p r e s e n t a t i v e C o n t a c t

Track Representative Contact Chair: Phil Shewmaker – shew@shewmakerelectronics.com

TRACK 6 - ENERGY INDUSTRY FORUM Track 6 is a one-day session covering three topic areas. This track offers a managerial skill-based prospective, and enhances experienced professionals to provide revenue monitoring, data management and research and an AMI case study. Don’t miss these presentations:

SESSION ONE: SESSION TWO: SESSION THREE:

D u ke C i n c i n n a t i – A M I C a s e S t u d y L e v e r a g i n g B i g D a t a f o r t h e 21 s t C e n t u r y U t i l i t y

R e v e n u e L o s s e s…P l u g g i n g t h e L e a k s : H o w M u c h C a n Yo u A f f o r d to L o s e ?

Managers may earn Professional Development Hours (PDHs) by attending this session. Participants are also invited to visit the vendor display area in the Exhibit Hall and are encouraged to stay for the Tuesday GMO Cookout.

CONTINUING EDUCATION Students have an opportunity to earn a Residential and/or Commercial Customer Billing Complaint Investigation Certificate. For Tracks 1 & 2, a comprehensive hands-on lab is planned for students to demonstrate their ability to resolve a customer billing complaints. Students MUST pass a comprehensive written exam within Track 1 and/or Track 2, plus pass a monitored hands-on test in the Lab. Continuing Education Units (CEUs) or Professional Development Hours (PDHs) are issued by Ferris State University and are awarded to participants with perfect attendance at the completion of the course.

CERTIFICATION OPPORTUNITIES If you are interested in participating with the CEU/PDH or Residential and/or Commercial Billing Complaint Certification programs, please check your program(s) of interest.

If you have any questions regarding the requirements of these programs, please contact Conference & Professional Services at Ferris State University by calling (231) 591-5808, (800) 562-9130, or email caps@ferris.edu.

Track Representative Contact: Chair: Jim Schaut - jschaut2004@wescodist.com

CONFERENCE HIGHLIGHTS GENERAL SESSIONS 66 Safety Demonstration Safety is a most critical issue for the utility

industry. Don’t miss our exciting and informative general session covering workplace safety.

66 Occupational Dog Safety Presentation An exciting presentation will be offered after the final track session of the day, featuring safety techniques to cope with your customer’s canine companions.

66 Theft of Power Listen to an energy professional discuss the dangers and legal aspects of energy theft. This general session will provide an informational overview for new metering professionals, as well as any new trends and laws for the most experienced metering professionals.

METERING DESIGN PROJECT AND HANDS-ON LAB SESSIONS Hands-on learning is an important aspect of the Great Lakes Electric Meter School. Students are assigned Metering Design Projects to enhance their understanding of the various aspects of successful metering. Leading industry suppliers in the exhibit hall collaborate with students to source materials and develop their own unique solutions to real-world situations.

EXHIBIT HALL Take advantage of over 40 vendor booths in one convenient place. Network and discuss the wide range of metering products and services available.

STANDARDS VERIFICATION SERVICE Students may bring their transfer standards for testing at NO CHARGE. An "as-found evaluation with test results" will be provided free to those registered students that bring in their transfer standards. The Certificate can be used to get a 50% discount on a Factory NIST traceable calibration. This standard certification service is complements of Radian Research, Inc.

GMO LOTTO Don’t forget to play the GMO lotto! A vendor bingo card is provided in your school materials. Once completed, you will be entered into the GMO lotto for prize drawings.

CONFERENCE HIGHLIGHTS CONTINUED DON SPARKS MEMORIAL GOLF OUTING Join members of the steering committee and fellow GLEMS attendees in a four-person golf scramble on Sunday, August 9, 2015. Check in and lunch start at noon, with a tee time at 1:00 p.m. The cost for the golf outing is $60.00 per person, which includes 18 holes of golf with a cart and buffet lunch. The GLEMS annual golf outing was designated the Don Sparks Memorial golf Outing by the 2007 GLEMS Planning Committee in January 2007 in memory of Don, who was an instructor, exhibitor, and committee member.

HOSPITALITY & NETWORKING The GLEMS Steering Committee invites students and exhibitors to visit the hospitality suite throughout the duration of the August school.

Meet experienced metering professionals, enjoy festivities and gain professional advice that can enhance your metering knowledge and experience for a lifetime!

WELCOME RECEPTION Students and exhibitors are invited to join us on Sunday, August 9, from 6:00-9:00 p.m. for refreshments and hors d’oeuvres courtesy of the GLEMS Manufacturers Organization (GMO).

GMO COOKOUT You and your family are invited to enjoy a social hour and cookout on Tuesday, August 11. Social hour will begin at 5:30 p.m., and dinner will be served from 6:00-7:00 p.m.

GRAND BANQUET AND CASINO NIGHT Celebrate the last night of GLEMS, starting with the GMO hosted social hour beginning at 5:30 p.m. on Wednesday, August 12. The Grand Banquet will follow featuring a plated dinner and awards ceremony, including the GMO Lotto Drawing. Unwind after the banquet with Casino Night festivities. Enjoy Blackjack, the Money Wheel, Let It Ride, Beat the Dealer, and a Razzle- Dazzle Dice game! The student registration fee includes the price of banquet tickets to attend the Grand Banquet. Tickets for exhibitors, family members and additional individuals are $37.00 and include the social hour, Grand Banquet, and Casino Night. All banquet attendees are invited to play; however, only GLEMS students are eligible to win Casino Night prizes. **Gambling is prohibited at Casino Night.

GLEMS MANUFACTURERS ORGANIZATION (GMO) The GLEMS Manufacturers Organization (GMO) is made up of the utility manufacturers that display products at the annual school. The GMO has a yearly meeting at the August Meter School where organization business is discussed, including elections for selecting the Chairman and Vice Chairman. The manufacturers help to support the school by sharing their expertise in the classroom and exhibiting their products in the exhibit hall. The GMO sponsors social activities and a Tuesday evening cookout. Casino Night prizes are also donated by members of the GMO. For a complete list of vendors at the previous school in 2014, please visit www.GLEMS.org.

STEERING COMMITTEE OFFICERS Chairman: Larry Dalbey Vice - Chairman: Mike Patena Secretary/Treasurer: Kayla Bodary Vice Secretary/Treasurer: Jessica Walsh Junior Past Chairman: Phil Shewmaker Past Chairmen: Tom Smith, Greg Zook, Jim Andrews, Kevin Carigon, Dan Moylan GMO Chairman: Gary Rhodes GMO Vice - Chairman: George Bultmann The GLEMS Steering Committee is gearing up for another great meter school experience! If you are looking to become more involved, would like additional information on Steering Committee Participation, or for assistance from one of our officers, please email info@GLEMS.org.

CONTACT US Conference and Professional Services Ferris State University Direct: (231) 591-5808 410 Oak St., ALU 113 Toll Free: (800) 562-9130 Big Rapids, MI 49307 Fax: (231) 591-3539 Email: caps@ferris.edu Or visit the website at

WWW.GLEMS.ORG

THE CROWNE PLAZA HOTEL – HOST LOCATION FOR THE 2015 GREAT LAKES ELECTRIC METER SCHOOL Located conveniently near the Gerald R. Ford International Airport, the Crowne Plaza Hotel will be your home-away-from-home during the Great Lakes Electric Meter School.

A special conference rate of $106.00 per night (price does not include applicable taxes) will be available. Be sure to mention the group code: GLEMS when making your reservation.

RESERVATIONS: Toll Free: (877) 2-CROWNE (877-227-6963) or by visiting The Crowne Plaza Website. *Lodging is not included in the registration fee for the Great Lakes Electric Meter School. Please make your reservations no later than July 26, 2015 to receive the special room rate.

CROWNE PLAZA HOTEL 5700 East 28th Street SE Grand Rapids, MI 49546 Phone: (616) 957-1770 Fax: (616) 957-0629

EXPERIENCE GRAND RAPIDS, MI Grand Rapids, MI encompasses the best of both big city excitement and natural beauty. The city provides activities suited for singles, couples, and families too!

Downtown Grand Rapids is home to many restaurants and bars. Visit Founder’s Brewing Co., Hopcat, or the Grand Rapids Brewery for food and fun! For a great family dining experience, both Bagger Dave’s Legendary Burger and Romano’s Macaroni Grill are located close by.

Daytime family activities abound in Grand Rapids. Visit the Grand Rapids Children’s Museum, Public Museum, or for families with older children, the Gerald R. Ford Museum. The John Ball Zoo will delight visitors of all ages with their variety of exhibits. Stroll through the ever changing gardens and sculpture park at the Frederik Meijer Gardens for a relaxing afternoon.

For more information on local restaurants and attractions, please visit the registration desk outside of the GLEMS exhibit hall, or experiencegr.com.

YOU ARE INVITED TO ATTEND THE GREAT LAKES ELECTRIC METER SCHOOL We are proud to present a school that continues to serve, inform, and encourage your on-the-job learning and professional development. This year’s school provides educational opportunities ranging from the most basic to very advanced metering challenges.

The general session and individual track sessions are focused on topics important to your continued growth in the field. This year, the general sessions will cover a significant topic of interest, on-the-job personal safety. Six tracks are available for all levels of industry professionals. Each track is designed to foster growth and understanding within its specific topic area. Please see the track descriptions provided in this brochure for more information.

Throughout the school, we encourage you to visit our exhibit hall. This area is one of the highlights of the school, hosted by the GLEMS Manufacturers Organization (GMO), that presents the opportunity to visit over 40 vendor booths in one convenient place. This is your chance to see, explore, and discuss with vendors, the wide range of metering products and services available.

The school will be hosted at the Crowne Plaza Hotel in Grand Rapids, Michigan. The hotel is conveniently located near prime shopping centers, restaurants, and recreational opportunities.

GLEMS welcomes you to bring your family to enjoy all the amenities of the Crowne Plaza Hotel and Grand Rapids area while you learn from professionals in the utility industry.

CONFERENCE AND PROFESSIONAL SERVICES Ferris State University 410 Oak St., ALU 113 Big Rapids, MI 49307 Email: caps@ferris.edu

Direct: (231) 591-5808 Toll Free: (800) 562-9130 Fax: (231) 591-3539

2015 GLEMS REGISTRATION FORM Students are encouraged to register at www.GLEMS.org. Visa and Mastercard payments are accepted online only. Please make checks payable to "Ferris State University".

Complete the registration form below and return to: GLEMS 2015 | Conference and Professional Services Ferris State University | 410 Oak Street, ALU 113 | Big Rapids, MI 49307 Name: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ E- m a i l A d d r e s s : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Supervisor Name: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Super visor Email: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ D a y t i m e P h o n e : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ E x te n s i o n : _ _ _ _ _ _ _ _ Company Name: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Company Address: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ C i t y : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ S t a te : _ _ _ _ _ _ _ _ _ _ Z i p : _ _ _ _ _ _ _ _ _ _

Have you attended GLEMS before?

Yes

No

PLEASE CHOOSE YOUR TRACK BELOW: Tr a c k Tr a c k Tr a c k Tr a c k Tr a c k Tr a c k

1 2 3 4 5 6

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I n t r o d u c t i o n to S i n g l e - P h a s e E l e c t r i c M e te r I n s t a l l a t i o n s I n t r o d u c t i o n to Po l y p h a s e E l e c t r i c M e te r I n s t a l l a t i o n s A p p l i c a t i o n & D e s i g n o f E l e c t r i c M e te r I n s t a l l a t i o n A d v a n c e d M e te r i n g S y s te m s a n d I n d u s t r y Tr e n d s Distribution Equipment and Controls Energy Industr y Forum

CONTINUING EDUCATION AND CERTIFICATION OPPORTUNITIES: CEU / PDH

Residential and /or Commercial Billing Complaint Billing Complaint Cer tification

REGISTRATION FEES: On or before June 30th: $399; after June 30th: $499 One-Day Registration: $190 Day:______ Don Sparks Memorial Golf Outing $ 60.00 Total Registration Fees Due*

$ $ $ $

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REFUNDS/CANCELLATIONS: All requests for refunds or cancellations received in writing on or before July 27th, 2015 will be honored, minus a 10% administrative fee. Cancellations received after July 27th, 2015 will not be refunded. After that date, registration may be transferred to another person only.

Ferris State University Conference and Professional Services 410 Oak Street, ALU 113 Big Rapids, MI 49307