People Services Looking after our customers is at the heart of everything we do. Here is just a flavour of what we have been up to this year…
Frontline Futures Programme We want to bring our Frontline colleagues to the fore of everything we do. They know our tenants. They know what they need and have great ideas on how we can provide an even better service to them. Several colleagues attended the Chartered Institute of Housing Frontline Futures programme this year and this will help us shape the way we work in the future.
Housing First We signed up to the Housing First charter in July 2019 and let our first home in September 2019. The project provides homes for homeless clients who receive intensive support from us and the Housing First team.
Supporting tenants in financial difficulty Our Money Support Team supported 477 tenants to gain £546,487 in additional income this year. The team provides benefit advice and calculations as well as supporting applications. They also offer tips/ support with budgeting and managing debt.
Anti-Social Behaviour (ASB) We implemented ASB software (ReAct) this year in order to access information quickly and easily and to manage cases digitally.
Cadair Sgwrs Cadair Sgwrs is an intergenerational project which was launched in Llanrwst to help combat loneliness for our older tenants and funded through Arts and Business. Working with the Llanrwst Men’s Shed, pupils from Ysgol Bro Gwydir and elderly tenants from the local area, we partnered with local artist Catrin Williams to create artwork which represented friendship, happiness and in celebration of their much-loved town. The artwork was then placed on a bespoke fibreglass chair which was unveiled by Arch Druid Myrddin ap Dafydd at the Eisteddfod in Llanrwst. The chair will be used at community events to encourage everyone to ‘take 5’ for a chat and a cuppa. 8
Our Scrutiny Panel reviews our fire safety procedures Following the Grenfell tragedy, we wanted to work with our tenants to see if there’s anything else we need to do to keep them safe from fire. The scrutiny panel gave us a definitive ‘thumbs up’ when it comes to our fire safety procedures and provided 18 recommendations for us to work through and further improve what we do. A massive thank you to the panel for taking part in this hugely important piece of work.
85% of our tenants are satisfied their rent provides value for money Total arrears of current tenants: 3.21%
