Bj trainingoffer2016 7avril2016 vf

2016 Training Offer

W W W.C C I FC .O R G

J O B .C C I FC .O R G

中国法国工商会 ２０１６年培训 The French Chamber of Commerce and Industry in China

Beijing branch

FRANCE CHINE

中 国 法 国 工 商 会

HR SERVICES Recruitment and Training We know you, we know them French Chamber HR services: A qualified HR team, whenever you need it

▶ F ind the best talents ▶ Train your staff

Our client s: Air France, Airbus, Areva, Auchan , CNP Assurances S. A ., EDF, GDF SUEZ , Mazars, Leroy Merlin, PSA , Saint-Gobain, Serac , Servier, Schneider Electric , Société Générale, Veolia, Thales, Total, TLScontact ...

Audrey REH BY rehby. audrey@ccifc.org Tel: +86 (10) 6 461 0260 -131

WWW.CCIFC.ORG

JOB.CCIFC.ORG

FRANCE CHINE

中 国 法 国 工 商 会

Dear Members, Dear Friends, The main role of the French Chamber of Commerce in China is to help French companies succeed in Mainland China through information, networking and business development services. In this regard, we are convinced that a company’s success not only depends on its business plan or strategy but also deeply relies on its human resources.

Our 2015 Business Climate Survey still states that HR related issues remain the Top risk for most businesses, including skilled staff shortage and management discrepancies. This is the reason why, since 2004, on top of our recruitment service, we have proposed public and in-house training courses to our members and customers.

Today, CCIFC organizes around 50 professional training courses, independently or in collaboration with other organizations. The topics of our courses are quite varied, e.g. Management, Human Resources, Finance, Sales, Marketing or Personal development… and aim at addressing your needs to reach your objectives.

This year again, we are very delighted to provide you with our Training Program for 2016 compiled into this catalog. Please have a look and discover our Training Offer which includes our most successful training courses (E-Commerce, Cross-Cultural communications…) and much expected new ones (Digital Marketing, Industry 4.0…).

For your complete information, all the courses are taught either in English or in Chinese to support your teams’ development in China.

Besides the public courses, we are also strongly involved in the organization of in-house trainings for you. Depending on your needs, we can propose: 1. All our public training courses as in-house trainings.

2. Tailor-made trainings matching your Company’s development objectives and staffs’ levels.

Finally, we would like to thank our long-time training cooperators: German Chamber, European Chamber, Spanish Chamber, Swisscham, as well as all the companies that chose CCIFC trainings: Areva. Air Liquide, Airbus, Alstom, Altran, Andros, Arkema, Auchan, Bernard Controls, Bureau Veritas, Carrefour, Simon Associés, EDF, EFTEC, ENGIE, Gemalto, Hermes, Lafarge, L'Oréal, LVMH, Novasep, PCM, PSA, Saint-Gobain, Safran, Schneider Electric, Servier, Total, Thales, Business France, Veolia…

We are committed to sharing our expertise with you, please let us know about your training needs and expectations!

Warm regards,

Mrs. Nathalie Aniel Beijing Branch Executive Director CCIFC Beijing I French Chamber I 中国法国工商会

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The French Chamber of Commerce is delighted to share its meeting rooms, conference room and reception area with you:

CCIFC Beijing great new location to rent for your events!

At the centre of the commercial and diplomatic area of Sanlitun, the CCIFC extended its offices and business center capacity (19 offices vs. 10 in the former building).

With now two meeting rooms, a conference room and a reception area, we are very pleased to make those facilities available for you. If you need to conduct your meetings, hold your conferences/training sessions or any networking events within the CCIFC or the Maison France Chine, you are more than welcome to contact us.

Meeting rooms available: Meeting room type

Medium meeting room Big meeting room / 2

Big meeting room open

Reception area

Size

24m 37m

Capacity

10-20 persons

2

10-25 persons

2

10-60 persons

75m2

170m

2

While renting one of our meeting rooms, you will benefit from: • • • • •

FREE Internet FREE whiteboard and markers FREE water and coffee (up to 15 participants) FREE technical and logistical support on site Audio & video conferencing tools on request

Shall you have any interest in this, please feel free to contact us.

Eva LYU | lyu.eva@ccifc.org | Tel: +86 (10) 6461 0260 -135

WWW.CCIFC.ORG

JOB.CCIFC.ORG

200 persons

CCIFC’s HR services With over 10 years’ experience, CCIFC’s HR department is well positioned to help you recruit and train your employees.

1) Recruitment service Building on the strength of over 10 years of expertise, the HR department acts as a placement agency and is specialized in recruiting French and/or English speakers as well as multicultural and multilingual professionals.

The recruitment process is divided into 4 steps: 1. We post your job description on our website dedicated to job offers: http://job.ccifc.org 2. We prescreen candidates from our CV pool of over 3000 candidates 3. We lead phone interviews with the pre-screened candidates 4. We provide you with a short list of potential talents 2) Training offer The HR department works with high-level consultants and with the best Experts in their field to offer relevant and varied training programs including communication skills, business etiquette, management, leadership skills, negotiation skills… This catalog showcases our public training courses offer.

Besides the public courses, the HR department can also propose tailor-made and in-house training courses according to our clients’ needs and expectations. CCIFC Training Offer can be held in CCIFC meeting room dedicated to this kind of event at the Maison France Chine.

For any question related to HR services, please contact Audrey Rehby: rehby.audrey@ccifc.org – (10) 6461 0260 ext. 131.

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CCIFC 2016 Training offer – Read me first This catalog aims at compiling all CC IFC’s public courses that will take place over 2016 in CC IFC’s meeting room.

The catalog is divided into 3 parts: 1) Calendar of all public courses The next 2 pages (pages 8 & 9) are dedicated to the calendar of all public courses to be held in 2016.

This provides our clients with an overview of CC IFC’s Training Program divided into different categories.

2) Training offer presentation The 2016 Training Program is divided into 7 categories: • Professional skills development • Personal competence development • Human resources solutions • Leadership development • Financial management • Computer skills development • Language skills development 3) Trainer’s network presentation Over the past 10 years, we have been working with high level of consultants to provide our customers with the most suitable trainings to address their needs and expectations. All the trainers have been selected through the following process: • CCIFC HR department meets the Training provider company to build the relationship and make sure that the Training provider is serious and shares the same vision as CC IFC’s customers • CCIFC HR department meets the proposed Trainer to share the approach and the objectives of the training • CCIFC HR department attends a training ensured by the Training provider to assess the training performance and the topic relevancy • After each course, the trainees fill in an evaluation report assessing the Trainer, the training content and the materials used for the course.

Further to these evaluation reports, CC IFC can decide not to renew the contract with its Trainers.

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All these categories gather different trainings to support our customers’ teams in their development. While going through the catalog, you will discover all the courses’ descriptions.

Those descriptions respect the following rules and order: - The description is written in English. If the training is held in Chinese only or both in Chinese and English, the training description is written in both languages (one page for each language).

- The description is composed of the following parts : 1. The title of the course 2. Key information at the top of the page, including: • Objective: to understand what are the key take-away of the course • Who should attend: to quickly identify who can benefit from such course • Language: in English or in Chinese, or both • Duration: from half a day up to 4 days • Facilitator: name of the trainer • Rating: average mark from previous participants. If the course is new, “New” will be mentioned instead 3. A more detailed description of the course including: • The course objectives • The course outline 4. A table with the dates of the courses and the prices for members and non-members (VAT included) 5. A description of all the Training providers the CCIFC relies on and their selected Trainer’s resumes.

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CCIFC Training Offer 2016

FRANCE CHINE

中 国 法 国 工 商 会

COURSE

Language Page

Trainer

Duration (Days)

Prices*

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

New

New

PROFESSIONAL SKILLS DEVELOPMENT

8

Empowering your executive assistant

EN

10

Alistair McArthur

2

4000/4400

Effective business writing in English

EN

11

Elliott Zaagman

1

2000/2200

Business report writing

EN

12

Alistair McArthur

1

2100/2600

PMP certification road map

EN

13

Jesus Hernandez

4

8000/12000

Excellence in customer service

CH

14-15

Christine Gao

2

3900/4500

Communication and negotiation skills

CH

16-17

Alan Lee

2

4000/4400

Win - win negotiation

CH

18-19

Christine Gao

2

3900/4500

Industry 4.0 Strategy

CH/EN

20-21

Hu Xiaolong & Daisy Dai

1

2400/2800

Digital marketing

EN

22

Cyril Drouin

1

2900/3500

E-commerce: how to sell your products online

EN

23

Cyril Drouin

1

2900/3500

TBC

TBC

1

2000/2400

0.5

900/1100 (CH) 1100/1500 (EN)

1-2

26 TBC 16-17 23-24 7-8 4-5 7-8 24 22

15

31

20

PERSONAL COMPETENCE DEVELOPMENT Cross cultural communication and management in China

EN

24

Zhang Lian

Mind mapping

CH/EN

Felix Heinzelmann 25-26 & Bree Zhao

Six thinking hats

CH/EN

27-28

*All prices include VAT

Felix Heinzelmann

TBC

TBC

10

10

13

Dec

COURSE

Language

Page

Trainer

Duration (Days)

Prices*

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

New

HUMAN RESOURCES SOLUTIONS Hiring for success

CH

29-30

Andy Wong

2

4000/4400

HR for non-HR managers

EN

31

Oliver Prüfer

2

4400/4800

32-33

David Zhu

2

4400/4800

26-27 30-31

New

LEADERSHIP DEVELOPMENT Leadership skills for line managers

CH/EN

25-26

New

FINANCIAL MANAGEMENT Finance for nonfinancial executives and managers

EN

34

François Bernard

1

2200/3300

Budget management and cost control

EN

35

François Bernard

1

2200/3300

TBC

28,29

24

9

New

COMPUTER SKILLS DEVELOPMENT Progressive Excel training

CH

36,37 38,39

Liu Yanbin

0.5*4

800/1000** (each module)

PowerPoint design ideas for business

CH

40

Liu Yanbin

1

1800/2000

15

7

New

LANGUAGE SKILLS DEVELOPMENT Advanced English in business

EN

41

Elliott Zaagman

70 units

4600/5100

French for elementary learners

FR

42

Elaine Wang

70 units

4800/5800

*All prices include VAT

Mar. 02 - May 21

Jun. 08 - Aug. 27

Mar. 15 - Jun. 28

Sept. 07 - Dec. 10

Aug. 02 - Nov. 15

Dec

Empowering your executive assistant

PROFFESIONAL SKILLS DEVELOPMENT

Objective

P To empower your executive assistants to make them work independently within strict time constraints Who should attend?

P P

Personal and executive assistants with experience assisting managers and executives Secretaries, administrative assistants and aeceptionists who provide administrative support to personnel and teams

Language EN

Duration 2 Days

Rating 9.7/10

Facilitator

Alistair McArthur

COURSE OBJECTIVES Managers, directors, executives and their teams are hard pressed to find executive assistants to manage their busy agendas. In this two day workshop, give your executive assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently. More importantly, to become the first line of defense against the innumerable distractions in your

supervisor's everyday work life. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

-- Methods of prioritization -- Decision and action planning -- Asking questions and funneling -- Problem identification and generating options -- Effective method of writing emails -- Delivering news

COURSE OUTLINE Day 1 Morning – clear communication 1. What is communication 2. Barriers to communication 3. Asking the right questions 4. Key communication skill 5. Problem solving 6. Defining ‘MY ROLE”

Day 2 Morning - business writing 1. Email tips 2. Motivating responses 3. Email structure 4. Effective Emailing Afternoon - time management and priorities 1. What is time management?

2. Strategies for priorities 3. What is a priority?

4. What’s your priority?

5. Distractions in the work place 6. An effective meeting

Afternoon dealing with problems effectively 1. Delivering effective messages 2. Agreeing and Disagreeing 3. Learning to say “NO” 4. Getting to “YES” with your customers 5. Influencing 6. Planning your message to deliver constructive solutions

Date

September 1-2, 2016

Price

Member: 4,000 RMB/person 10

Non member: 4,400 RMB/person

Effective business writing in English

P

To empower professionals to feel competent and confident in their writing skills

Who should attend?

P

All professionals who write in English to communicate with supervisors, colleagues and clients.

Language EN

Duration 1 Day

New

Facilitator

Elliott Zaagman

COURSE OBJECTIVES

Business writing skills for emails and reports can be easy to learn, but difficult to master. Concern over details such as tone, nuance, and etiquette can cause you to waste hours each day. Use your time more efficiently by utilizing efficient techniques so you can make your writing clear, correct, and polite! This full-day course will provide participants with templates and techniques applicable for many scenarios which professionals regularly face, empowering them to feel competent and confident in their writing skills.

COURSE OUTLINE 1. Identify your writing challenges 2. Make your writing clear, concise, and correct 3. Identify ways to make your writing simpler and easier to read 4. Use proper e-mail etiquette 5. Develop an appropriate writing style and format for letters, business cases, and reports

Date

February 26, 2016

Price

Member: 2,000 RMB/person 11

Non member: 2,200 RMB/person

PROFFESIONAL SKILLS DEVELOPMENT

Objective

Business Report Writing

PROFFESIONAL SKILLS DEVELOPMENT

Objective

P

To understand the requirements for clear and meaningful reports

Who should attend?

Language EN

P Staff who are expected to write reports for sales, customers, finance, meetings and regular internal reporting

Duration 1 Day

Rating 10/10

Facilitator

Alistair McArthur

COURSE OBJECTIVES The objective is to build the required skills to write 1 page to 4 pages reports so as to allow readers to clearly understand meanings. This is achieved by learning report structure, types of reports, logical report writing and common report writing language.

-- Writing and improving the quality of business reports -- Compiling reports to ensure that content and format are appropriate -- Determining the focus of the report – deciding on correct content -- How to select format and structure to meet the readers needs -- Ensuring that the document sequence is logical and meaningful -- Presenting information differently: text, graphs, tables, and diagrams -- Organising and structuring a technical text appropriately -- Presenting the same information in different ways

COURSE OUTLINE

1. Introduction -- Types of business reports -- The purpose of business reports -- The skills needed to write business reports 2. Structure -- Designing the structure - beginning, middle, end -- The format of a report -- The importance of attractive presentation in a report -- The main sections of a report -- Report writing practice -- Writing the introduction -- Writing the body of a report

-- Writing meaningful conclusions & recommendations -- Writing an effective executive summary 3. Making your message clear -- Rules -- Short sentences -- Long sentences -- Paragraphing properly -- KISS – Keep it short and simple!

4. Set action objectives -- Action versus passive -- Writing action objectives -- Delivering the right message (structure)

Date

TBC

Price

Member: 2,100 RMB/person 12

Non member: 2,600 RMB/person

PMP certification road map

P

This 4-day hands-on program is designed to equip students with the full project management knowledge based in the international standard in Project Management the PMBOK® (Project Management Body of Knowledge) 5th Edition.

Who should attend?

P

Language EN

The program has been designed for PMO members, Program Managers, Project Managers or team members with limited to extensive experience.

Duration 4 Days

New

Facilitator

Jesus Hernandez

COURSE OBJECTIVES PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that you have the experience, education and competency to successfully lead and direct projects.

Attendees will learn about the 9 knowledge areas and five process groups in project management and how to apply it to their work. It is an experiential learning process as students build on their knowledge base with the right project management processes from initiation, planning, executing, monitoring and controlling, and finally; closing of a project. The knowledge gained from this program will more than adequately prepare attendees for the PMP® exam and ultimately to achieve the certification and become Project Management Professionals.

During this Program, participants will master the following skills: - Define Project Scope, Objectives and Success Criteria - Triple Constraint - Project Life Cycles in Clothing Industry - Importance of the Project Charter - Create a Scope Statement - SMART Requirements - Develop a Work Breakdown Structure (WBS)

- Run through the Critical Path - Evaluate Cost Estimation Techniques - Prepare a Role and Responsibility Matrix - Generate a Quality Plan and a Fishbone Diagram - Create a Risk Matrix and mitigating common Risks - Understand the most Commonly used Procurement Contracts and when to use them

COURSE OUTLINE 1st Day (June 16th): - Introduction - Project Integration Management - Project Scope Management

3rd Day (June 23rd): - Project Risk Management - Project Human Resource Management - Project Communications Management

2nd Day (June 17th): - Project Time Management - Project Cost Management - Project Quality Management

4th Day (June 24th): - Project Procurement Management - Project Stakeholder management - Possible Exam Registration (Fee not included)

Date

June 16-17 and 23-24, 2016

Price

Member: 8,000 RMB/person 13

Non member: 12,000 RMB/person

PROFFESIONAL SKILLS DEVELOPMENT

Objective

Excellence in customer service

PROFFESIONAL SKILLS DEVELOPMENT

Objective

P

To communicate professionalism, gain respect and enhance customer relationships.

Who should attend?

P

Customer service representatives, technical and support personnel, field service representatives, account managers, as well as managers who want customer service training.

Language CH

Duration 2 Days

New

Facilitator

Christine Gao

COURSE OBJECTIVES

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today's customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team's and company's performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

COURSE OUTLINE 1. Ways to strengthen relationships with customers Outstanding service starts with solid relationships. We will cover nine ways to strengthen relationships with customers.

2. Compliant resolution process Having a process to resolve complaints helps assure that we deal with the emotional and practical aspects of the issue.

3. Tips on dealing with irate customers Keeping some principles in mind will help us to improve, rather than deteriorate the situation with the customer.

4. Effectively asking for referrals How do we ask without feeling or sounding pushy or aggressive? We want to maintain a good relationship, and we want to create win-win-win scenarios. Having a simple, conversational process helps us know what to say and how to say it. The most important aspect is to remind ourselves of the benefits of asking, then to just ask.

Date

July 7-8, 2016

Price

Member: 3,900 RMB/person 14

Non member: 4,500 RMB/person

Excellence in customer service

P

学习专业沟通，赢得尊重，增进客户关系

Who should attend?

Language CH

P

Duration 2 Days Facilitator

Christine Gao

COURSE OBJECTIVES

COURSE OUTLINE １． ２． ３． ４．

Date

July 7-8, 2016

Price

Member: 3,900 RMB/person 15

Non member: 4,500 RMB/person

New

PROFFESIONAL SKILLS DEVELOPMENT

Objective

Communication and negotiation skills 沟通和谈判技巧

PROFFESIONAL SKILLS DEVELOPMENT

Objective

P

To improve the relation with co-workers, customers, friends and family members so as to achieving success in all kind of negotiation situations.

Language CH

Who should attend? for those who want to improve their communication skills P Suitable and enhance negotiation skills in order to achieve performance excellent in career path.

Duration 2 Days

New

Facilitator

Alan Lee

COURSE OBJECTIVES Communication and negotiation skills are vital and the key success factors to all kind of business nowadays.

The program trainer will lead the participants understand their own and others’ interpersonal style by applying the most updated tools. Participants will learn to improve the relation with co-workers, customers, friends and family members so as to achieving success in all kind of negotiation situations. The trainer will make use of actual business cases sharing and role plays, to let participants be involved and experience the latest communication skills and negotiation process from a different angle.

COURSE OUTLINE 1.

2.

3.

4.

5.

6.

7.

8.

9.

Positive attitude and relationship-building strategy Assess individual profile and communicate with people with different styles Characteristics of positive communication and how to communicate assertively How to listen, ask question and give quality feedback in order to build understanding and acceptance Causes of conflicts and strategies and processes for resolving conflicts What is negotiation and understand the negotiation process Effective preparation for negotiation Making and getting meaningful concessions Breaking negotiation deadlocks

Date

August 4-5, 2016

Price

Member: 4,000 RMB/person 16

Non member: 4,400 RMB/person

Communication and negotiation skills 沟通和谈判技巧

P

让学员学习如何改善与工作伙伴、客户、家人和朋友之间关系进而在谈判桌上达至致胜之道 Language CH

Who should attend?

P 适合从事各种行业有志改善人际沟通技巧，并希望通过提升谈判能力从而 改进工作表现的人士。

Duration 2 Days

New

Facilitator

Alan Lee

COURSE OBJECTIVES 在现今商业社会无论从事那一种行业，沟通能力和谈判技巧可说是成功必须具备的基本要素。本课程引导学员 认识自身及别人的人际风格，让学员学习如何改善与工作伙伴、客户、家人和朋友之间关系进而在谈判桌上达 至致胜之道。课程导师会透过真实案例的分享、角色扮演，引导学员参与讨论，启发学员从多角度去认识最新 的人际沟通技巧及谈判流程。

COURSE OUTLINE １． ２． ３． ４． ５． ６． ７． ８． ９．

建立正面态度及人际关系的策略 评估个人的人际风格及与不同风格的人沟通 正面沟通的特点及何谓决断的沟通 如何通过聆听、发问及回蚀技巧去建立谅解和接纳 冲突的成因、化解冲突的策略和流程 认识什么是谈判和谈判流程 有效地计划及准备你的谈判 在谈判过程中让步的决策 如何解除谈判的各种障碍

Date

August 4-5, 2016

Price

Member: 4,000 RMB/person 17

Non member: 4,400 RMB/person

PROFFESIONAL SKILLS DEVELOPMENT

Objective

Win-Win negotiations 双赢谈判技巧

PROFFESIONAL SKILLS DEVELOPMENT

Objective

P To adopt the appropiate behavior that will lead your negotiations to success Who should attend?

P Sales, purchasing and all senior level managers and professionals who are responsible for winning the best deals for the companies you are serving

Language CH

Duration 2 Days

New

Facilitator

Christine GAO

COURSE OBJECTIVES To understand and master the necessary mindset and negotiations skills in any negotiation setting

COURSE OUTLINE Starting from attaining a deeper understanding of one’s own negotiating style, this course focuses on strategies to accurately identify the different negotiatiing styles and psychological charateristics of self and the other party, in order to have sufficient preparation before the negotiation and effective results during the negotiation. On this basis, participants will also learn clarifying negotiating goals, seizing the right negotiating moments, and relevant negotiation skills.

The course will cover the following topics : 1. Negotiating styles: understanding own style and differentiating different styles 2. Internal coordination before negotiation: key things to be covered and how to overcome cross-functional cooperation barriers 3. Developing negotiation plan: clarifying goals and strategies to reach them through negotiation 4. Negotiation process: the six-stage negotiation mode; common difficulties and barriers and ways to overcome them 5. Role play and sharing of successful negotiation case studies

Date

June 7-8, 2016

Price

Member: 3,900 RMB/person 18

Non member: 4,500 RMB/person

Win-Win negotiations 双赢谈判技巧

P 学习如何用合适的方法使谈判成功 Who should attend?

Language CH

P 所有负责为公司在谈判中赢得最佳协议的高级商务人士。

Duration 2 Days

New

Facilitator

Christine GAO

COURSE OBJECTIVES 掌握谈判过程中必需的心态和技巧

COURSE OUTLINE 本课程从了解自己的谈判风格入手，着重学习如何判断谈判双方的谈判风格和心理特征，从而有效地对谈判做 好充足的准备。在此基础上，明确谈判目的、精准把握谈判时机、洞悉对方的心理之后，再来学习谈判技巧就 能够变得轻松和高效。 课程包括如下几个部分： １． 谈判风格：了解自己的谈判风格；识别自己与对方的谈判和沟通风格的异同 ２． 谈判之前的内部协商：掌握协商的基本要素；有效沟通克服跨部门合作的障碍 ３． 谈判计划：清晰目标，进行组织内部沟通协调形成明确谈判计划 ４． 谈判过程：谈判的六个阶段模型；如何客户谈判过程的困难和障碍 ５． 角色扮演和成功谈判案例分享

Date

June 7-8, 2016

Price

Member: 3,900 RMB/person

Non member: 4,500 RMB/person 19

PROFFESIONAL SKILLS DEVELOPMENT

Objective

Industry 4.0 Strategy 工业４．０策略

PROFFESIONAL SKILLS DEVELOPMENT

Objective

P

Learn about Industry 4.0 and discuss how can enterprise process industry 4.0 Language CH/EN

Who should attend?

Duration 1 Day

New

P Upper Management Facilitator

P Department Managers

Hu Xiaolong/Daisy Dai

COURSE OBJECTIVES ------

What means Industry 4.0, smart products and smart services Learn about the innovative business model examples Digitalization and integration of value chains Develop an implementation roadmap and identify the main implementation barriers Share best practice with other participants and experts

COURSE OUTLINE 1.

2.

3.

4.

5.

Introduce industry 4.0 and its strategies and share related individual experience Have case study and a workshop on potential ideas / measures Evaluate the ideas and have the investment-game-workshop IT Security within the context of industry 4.0 Discuss how can enterprise process industry 4.0

Date

May 24, 2016

Price

Member: 2,400 RMB/person 20

Non member: 2,800 RMB/person

Industry 4.0 Strategy 工业４．０策略

P

学习工业４．０策略以及探讨企业如何实施工业４．０ Language CH/EN

Who should attend?

P 管理层

Duration 1 Day Facilitator

P 部门经理

Hu Xiaolong/Daisy Dai

COURSE OBJECTIVES ------

COURSE OUTLINE １． ２． ３． ４． ５．

New

介绍工业４．０及它的基本策略并分享相关的个人经验 进行案例学习和头脑风暴 评估想法和方案并进行投资游戏的培训 介绍工业４．０背景下的ＩＴ安全问题 探讨企业如何实施工业４．０

Date

May 24, 2016

Price

Member: 2,400 RMB/person 21

Non member: 2,800 RMB/person

PROFFESIONAL SKILLS DEVELOPMENT

Objective

Digital Marketing

PROFFESIONAL SKILLS DEVELOPMENT

Objective

P

To get an in depth knowledge of Digital Marketing

Who should attend?

P

This training session targets any brands or merchants which need to understand Digital Marketing or get more out of their Digital channels

Language EN

Duration 1 Day

New

Facilitator

Cyril Drouin

COURSE OBJECTIVES This training bring the necessary skills to design, build, manage and measure effective online and digital campaigns weaving together the core skills of digital marketing, social media, online PR, paid and organic search and measurement programmes.

COURSE OUTLINE

1.

----

Digital Marketing & Markets Insights Internet usage in China and the rest of the world What is Digital marketing ?

What Digital Marketing means for your brand or your company ?

-- Who are the main players in China and the Rest of the World ?

2. Content marketing -- How a search engine works ?

-- Analytics : What to measure and how ?

-- A focus on Google Analytics -- What is SEO and why it is not enough anymore ?

-- What is Content Marketing and how it works ?

-- How to build a Content marketing Strategy ?

-- Let's have a look at search and content marketing strategy for Baidu -- Let's have a look at search and content marketing strategy for Tmall/Taobao -- Let's have a look at search and content marketing strategy for Google 3. Social Marketing -- Traditional media VS Social Media?

-- Review of the main players in China and the rest of the world -- Key Opinion Leaders : Who are they ? How to find and use them ?

-- How to integrate Social Marketing in a global Digital Marketing plan ?

----4.

--

Social Listening : Why and How to use it ?

Focus on Weibo Focus on WeChat Social Campaign : The best campaigns review Online Advertising The main players in China and the rest of the world -- How online advertising works ? What to buy (PPC/CPM/CPS/etc) ? How to buy it ? How to target it ?

-- Focus on Tmall Advertising -- Focus on Baidu Advertising -- Focus on WeChat Advertising -- A brief review on Google Adwords & Facebook ad 5. Budgeting -- Traffic costs efforts and money -- How to draft a "realistic" digital marketing full plan and budget ?

-- KPIs : How to define the right Key Performance Indicators and measure success or failure ?

-- What are the digital marketing trends ?

Date

June 22, November 15, 2016

Price

Member: 2,900 RMB/person 22

Non member: 3,500 RMB/person

E-commerce: How to sell your products online

P

To understand how to set-up and manage your e-Commerce business in China

Who should attend?

P P

Any brands or merchants with an e-Commerce or digital project on the Chinese market Entrepreneurs or e-Commerce practitioners can join this course

Language EN

Duration 1 Day

Rating 9.8/10

Facilitator

Cyril Drouin

COURSE OBJECTIVES -- Understanding of the Chinese e-Commerce market, local players, Chinese internet user’s behavior, Chinese digital strategy -- How to manage your e-Commerce operations in China?

COURSE OUTLINE 4. Online2Offline & Omnichannel - What is O2O & Omnichannel ?

- How Online2Offline can bring value to eCommerce in China ?

5. Social Marketing in China -- Why social marketing is a Must for eCommerce in China ?

-- Weibo focus -- WeChat focus : How to use WeChat for eCommerce ?

6. eCommerce Strategy & Case Studies -- Successful Case Studies 7. Budget - budget planning - A typical business plan for eCommerce

1. Market insight -- Who are the Chinese Internet users & online buyers?

-- Focus on the mobile market in China -- Market Size & Market Growth -- Why does the Chinese consumer buy online?

2. Marketplaces & eTailers -- The major importance of e-Marketplaces in China’s eCommerce scene -- Business models of the e-Marketplaces in China -- Tmall/Taobao Focus -- Merchandising & Advertising on e-Marketplaces -- Jing Dong (JD) the second largest player -- Cross Border eCommerce -- Do you need an eCommerce website in China ?

3. Digital Marketing for eCommerce in China -- Baidu & Baidu Marketing -- SEO & Content Marketing for eCommerce in China -- SEM & Online Advertising for eCommerce in China

Date

May 31, October 20, 2016

Price

Member: 2,900 RMB/person

Non member: 3,500 RMB/person 23

PROFFESIONAL SKILLS DEVELOPMENT

Objective

Cross cultural communication and management in China

PROFFESIONAL SKILLS DEVELOPMENT

Objective

P

TBC

Who should attend?

P

Language EN

TBC

Duration TBC Facilitator TBC

COURSE OBJECTIVES

TBC

COURSE OUTLINE

TBC

Date

TBC

Price

Member: TBC

Non member: TBC 24

New

Mind mapping 思维导图

P

To organize your ideas and order things for your presentations, meetings, negotiations...

Who should attend?

P

Language CH/EN

All people who are willing to make thinking and work more effecient

Duration 1 Day

Rating 9.7/10

Facilitator

Felix Heinzelmann/Bree Zhao

COURSE OBJECTIVES Learn how to hand-draw mind map and use mind mapping in business area and daily life, to make it more efficient, including : -- Making work plan/ summary -- Writing business proposal/plan -- Preparing presentation/training -- Project management -- More persuasive in report to boss/superiors -- Better memory -- Releaseing the creative thinking -- Quick notes -- More effective life -- ...

COURSE OUTLINE 1.

2.

3.

4.

5.

What is mind mapping Benefits and rules of mind mapping (first practice) Mind mapping is the expression of brain Use in working business (including practices) More thinking in life (including practices)

Date

November 10, 2016

Price

Member: 2,000 RMB/person 25

Non member: 2,400 RMB/person

PERSONAL SKILLS DEVELOPMENT

Objective

Mind mapping 思维导图

PERSONAL SKILLS DEVELOPMENT

Objective

P

学习如何为你的演讲、会议和谈判组织想法

Who should attend?

P

Language CH/EN

所有职场人士，希望提升思考和工作效率的人。

Duration 1 Day Facilitator

Rating 9.7/10

Felix Heinzelmann/Bree Zhao

COURSE OBJECTIVES ------------

学会手画思维导图及在商务和生活中应用思维导图，包括： 制作工作计划、工作总结 更快编写商业方案 有效准备演讲／培训 和老板、上级汇报时，更有说服力 更高效项目管理 更高效记忆 释放创造性思维 快速记笔记 更有效的掌控生活 …

COURSE OUTLINE １． ２． ３． ４． ５．

什么是思维导图 思维导图的规则和益处（画第一幅思维导图） 思维导图与大脑的关系 商务工作中的应用（包括各个模板练习） 生活中的应用（包括练习）

Date

November 10, 2016

Price

Member: 2,000 RMB/person 26

Non member: 2,400 RMB/person

Six Thinking Hats® 六顶思考帽®

P To deeply improve the way, quality and speed of thinking Who should attend?

P Managers and employees willing to conduct or contribute to more

productive meetings and discussions P Individuals and teams who are going through the different stages of an M&A process might find this course highly beneficial

Language CH/EN

Duration 0.5 day

Rating 9.7/10

Facilitator

Felix Heinzelmann

COURSE OBJECTIVES After your team learns the skills behind the Six Thinking Hats system they will: - Hold critical meetings without emotions or egos making bad decisions - Avoid the easy but mediocre decisions by knowing how to dig deeper - Reduce conflicts at work and in private life, - Increase productivity and even more important –be more effective - Make creative solutions the norm - Maximize and organize each person’s thoughts and ideas - Get to the right solution quickly and with a shared vision - Increase the quality of your thinking, become a better manager - It may even make you a happier person

COURSE OUTLINE 1. Part 1: What is special about the Six Thinking Hats method?

-- Benefits of parallel thinking vs. adversarial thinking -- Quality of thinking can be improved. Thinking is the basis of our actions, and actions might also become different as a result of an improved way of thinking.

2. Part 2: The Six Hats, one by one: -- White Hat: calls for information known or needed -- Red Hat: signifies feelings, hunches and intuition -- Black Hat: is judgment – the devil’s advocate or why something may not work -- Yellow Hat: has symbolizes brightness and optimism -- Green Hat: focuses on creativity, the possibilities, alternatives and new ideas -- Blue Hat: is used to manage the thinking process 3. Part 3: Six Hats applied – Using the hats in different situations: -- Individual thinking -- Communication settings -- Team use 4. Part 4: Action plan after training 5. Part 5: Q & A

Date

May 10, October 13, 2016

Price (EN) Price (CH)

Member: 1,100 RMB/person Member: 1,000 RMB/person

Non member: 1,500 RMB/person Non member: 1,400 RMB/person 27

PERSONAL SKILLS DEVELOPMENT

Objective

Six Thinking Hats® 六顶思考帽

PERSONAL SKILLS DEVELOPMENT

Objective

P 深入改善思考的方式、质量和速度 Who should attend?

P 需要学习组织思考的实用方法，提高思考能力的管理者和员工 P 认同感（认同思维管理相关理论，或对思维管理有兴趣的人员） P 中高层＆关键岗位（可作为会议中的蓝帽人选，来掌控会议进度） P 需求（目前的会议流程有痛点，对于提高会议效率有需求的人员）

Language CH/EN

Duration 0.5 day Facilitator

Felix Heinzelmann

COURSE OBJECTIVES １． ２． ３． ４． ５． ６． ７．

学会六顶思考帽，在工作和生活中的应用效果，包括： 使讨论更民主，提高会议效率效果 使思考更清晰、全面、客观从而做出最佳决策 避免冲突的工具 帮助团队多角度去看问题，避免片面，在多数人发现问题的地方找到机会 为创新提供了空间和时间，激发创造新价值 提高你的思维质量，成为更好的管理者 甚至：让您更幸福

COURSE OUTLINE １． 第一部分：开场：思维的重要性，什么是平行思维？ 思考是一门技术是可以通过学习和训练提高的。 ２． 第二部分：六顶思考帽子的讲解 每顶帽子讲解：白帽，红帽，黑帽，黄帽，绿帽，蓝帽 ３． 第三部分：六顶思考帽在沟通和个人思考方面的应用 个人应用：在个人思考方面的应用，例如：如何准备一次重要的汇报展示 沟通应用：在沟通方面的应用，例如：在工作中与同事，领导的沟通，在家庭中如何处理婆媳关系 团队应用：会议及团队讨论及项目 ４． 第四部分：关于如何在课后更好的应用六顶思考帽的建议 ５． 第五部分：问题和回答

Date

May 10, October 13, 2016

Price (EN) Price (CH)

Member: 1,100 RMB/person Member: 1,000 RMB/person

Non member: 1,500 RMB/person Non member: 1,400 RMB/person 28

Rating 9.7/10

Hiring for success: Behavioral interview techniques 成功招聘：行为面试技巧

P

To provide you a set behavioral interview skills and various kinds of skill practices.

Who should attend?

P All functions, especially line managers involved in recruitment and HR function together.

Language CH

Duration 2 Days

New

Facilitator

Andy Wong

COURSE OBJECTIVES Published research study and practice have proved the effectiveness of behavioral interview. However, very few organizations are very good at it. This program is designed based on Dr.Janz’s widely distributed book on Behavior Description Interviewing, and provides a set behavioral interview skills and various kinds of skill practices. Participants shall:Organising and preparing for an effective meeting -- Learn to analyze the costs incurred when a wrong hiring decision is made.

-- Develop a fair and consistent interviewing process for selecting employees.

-- Prepare better job advertisements and use a variety of markets.

-- Develop a job analysis and position profile.

-- Use behavioral, achievement oriented, holistic, and situational interview questions.

-- Understand the basic employment and human rights laws that can affect the hiring process.

COURSE OUTLINE 1.

2.

3.

4.

5.

6.

7.

8.

9.

6 stages and 3 levels of factors in hiring process.

Behavior vs. Traditional Interviews.

Analyzing the cost of hiring an employee.

Performing a job analysis and writing a position profile.

Various ways to determine what technical and performance skills the candidate will need.

10 tests for advertising guidelines.

Non-verbal signals during an interview.

Other Interview Techniques.

Effectively interview difficult applicants.

One of the key features in this program is the emphasis on skill practice and application: 1. Discussion(30mins): Q&A based on online WebShop content modules.

2. Skills Practice(20mins) :Optimize Your Favorite 3. Skills Practice(20mins):Opening the Interview.

4. Skills Practice(40mins):The Impossible Applicant Game 5. Skills Practice(40mins): Taking Notes and Evaluating Behavior Description Answers.

6. Skills Practice(90mins):Practice Interviews with Feedback.

7. Discussion(10mins):Learning Summary and Suggestions for Continuous Learning.

Date

May 26-27, 2016

Price

Member: 4,000 RMB/person 29

Non member: 4,400 RMB/person

HUMAN RESOURCES MANAGEMENT

Objective

Hiring for success Behavioral interview techniques 成功招聘：行为面试技巧

HUMAN RESOURCES MANAGEMENT

Objective

P

提供一系列行为面试的技能培训及各种形式的练习。

Who should attend?

Language CH

P Line和部门经理，人力资源部门所有员工

Duration 2 Days Facilitator

Andy Wong

COURSE OBJECTIVES

-------

COURSE OUTLINE １． ２． ３． ４． ５． ６． ７． ８． ９．

招聘的６个阶段和３大要素 传统面试 ｖｓ 行为面试 分析招聘成本分析 进行工作分析和撰写职位概况 确定招聘岗位的技能和绩效要求 招聘广告制作十大指南 面试中的非言语交流 其他面试技巧 难以应付的候选人

这门课程的一大特色在于注重技巧练习与应用，课程中将安排以下环节： １． 讨论（３０分钟）：在线学习模块问答 ２． 技巧练习（２０分钟）：优化你的招聘提问 ３． 技巧练习（２０分钟）：面试开场白 ４． 技巧练习（４０分钟）：不可能的应聘者游戏 ５． 技巧练习（４０分钟）：记录并评估行为描述回答 ６． 技巧练习（４０分钟）：根据反馈练习面试技巧 ７． 讨论（１０分钟）：学习总结及后续学习建议

Date

May 26-27, 2016

Price

Member: 4,000 RMB/person 30

Non member: 4,400 RMB/person

New

HR for non-HR Managers

P

To acquire the basis of HR management to make the team succeed in their operational work

Who should attend?

P

Managers looking to improve their understanding of both human and legal HR issues.

Language EN

Duration 2 Days Facilitator

Oliver PrĂźfer

COURSE OBJECTIVES ------

Understand key HR concepts Clearly identify clearly the manager’s HR role and responsibility Learn to work better with others Learn practical tools for dynamic team building Deal with essential HR issues: from recruitment to the termination of contracts

COURSE OUTLINE ------

What is HR? HR managers and other managers Key aspects of good HR management solutions Real problems of HR management HR Management Practice

Date

August 30-31, 2016

Price

Member: 4,400 RMB/person 31

Non member: 4,800 RMB/person

New

HUMAN RESOURCES MANAGEMENT

Objective

Leadership skills for line managers 提高管理者的领导技能

Objective

P To help local supervisors develop their leadership skills in order to have a highly-motivated and highlyLEADERSHIP DEVELOPMENT

efficient team

Who should attend?

Language CH/EN

P Team

leaders and local supervisors with several years of management experience

Duration 2 Days

Rating 8.5/10

Facilitator

David Zhu

COURSE OBJECTIVES To enable local supervisors to grow their management skills fast and get on the fast track to achieving leadership success as well as become a stronger, more confident and respected leader

COURSE OUTLINE 1.

2.

3.

4.

5.

6.

7.

Leadership fundamentals and issues all new managers face Developing your personal leadership strengths Building a highly motivated, high-performance team The mechanics of the manager's job Communication techniques every manager should know Managing your time, priorities and projects The leader's role in making change happen

Date

April 25-26, 2016

Price

Member: 4,400 RMB/person 32

Non member: 4,800 RMB/person

Leadership skills for line managers 提高管理者的领导技能

Objective

Who should attend?

Language CH/EN

P拥有几年管理经验的团队领导和主管

Duration 2 Days Facilitator

David Zhu

COURSE OBJECTIVES 使主管可以迅速提升他们的管理才能，快速实现领导力的成功，成为更强大更自信更受人尊敬的领导

COURSE OUTLINE １． ２． ３． ４． ５． ６． ７．

所有新主管面临领导力基础和领导力问题 发展个人领导优势 建立高激励以及高绩效的团队 管理者的工作流程 每个管理者须知的沟通技巧 如何管理你的时间，处理事务的优先次序和项目 变革中领导者的角色

Date

April 25-26, 2016

Price

Member: 4,400 RMB/person 33

Non member: 4,800 RMB/person

Rating 8.5/10

LEADERSHIP DEVELOPMENT

P帮助主管发展他们的领导技能，以便建立有上进心、高效的团队

Finance for non-financial executives and managers Objective

FINANCIAL MANAGEMENT

P To better understand the financial statements and the fundamentals of business valuation Who should attend?

P General Managers, Directors, Top Executives and Experienced

Managers, Business Managers, Department Heads & Managers P Sales & Marketing Managers, Investment Professionals P Accountants, Corporate Treasury Managers P Any staff with a non-financial background looking to learn the fundamentals of finance

Language EN

Duration 1 Day

New

Facilitator

François Bernard

COURSE OBJECTIVES

-- Breakthrough the language of finance -- Understanding the basic accounting model and its limitations -- Analyzing and interpreting financial statements within the context of industry analysis and macroeconomic fundamentals -- Providing rigorous tools and approaches to measure the effectiveness of expenditures -- Clarifying financial statements and their relationship to strategic decisions -- Communicating more effectively with financial managers and accountants -- Understanding different valuation techniques and respective benchmarks

COURSE OUTLINE This one day training teaches the basics of financial reports, as well as the fundamentals of business valuation and the creation of shareholder value. The course begins by describing the accounting process and the creation of financial statements. After understanding the basics of the financial statements, participants will be explained how financial statements reveal the company’s operations and finance truth behind the data. In the last part of the session, participants will become familiar with the understanding and use of financial accounting information in capital investment decisions.

Knowing how to read financial statementsis a great asset in analyzing business opportunities, assessing financial risks, communicating, and dealing with the real business situations.

The training is based on case studies in order for participants to become familiar with the basic guidance behind Finance and Accounting and the preparation of the three main financial statements, Balance sheet, Profit and loss account and Cash flow statement. It includes too the analysis of the main items of the annual report of a listed company.

Topics covered: 1. Introduction to the course 2. Accounting : the Language of Finance and Management 3. Demystifying Financial Statements 4. Analysis of Financial Statement—where to find useful information?

5. Making Financial Decision 6. Study of the annual report of a listed company 7. Accounting Creates Value 8. Capital Investment decision

Date

February 24, 2016

Price

Member: 2,200 RMB/person 34

Non member: 3,300 RMB/person

Budget management and cost control Objective

Who should attend?

P Top management and Top Executives P Business Managers, Department Heads & Line Managers (incl.

P P P

sales and marketing) Accountants, Corporate Treasury Managers Professionals of any department involved in the budget process Any staff with a non-financial background

Language EN

Duration 1 Day

New

Facilitator

Franรงois Bernard

COURSE OBJECTIVES 1. Budget, anagement and cost control: how to improve the performance of an Organization 2. Budget and decision making: understanding the costs and the pricing 3. Budgeting: the process providing rigorous tools and approaches to measure the effectiveness of expenditures 4. Follow up of budget realization and improvement: qccounting for control 5. Capital budgeting and investment decision

COURSE OUTLINE More than ever, Executives and managers have to understand how their decisions affect costs and how understanding costs and managing them properly is the way to success in an organization. This one day training teaches the basics of financial reports, but above all the fundamentals of management accounting which is considered as the tool to enhance executives and managers ability to take adequate decision in an ever-changing environment.After understanding the basics of management accounting and its link with financial accounting, participants will be explained how to build budgets and implement cost control systems in a company. In the last part of the session, participants will become familiar with the understanding and use of financial accounting information in capital investment decisions.

The training is based on case studies in order for participants to become familiar with the basic guidance behind budgeting, cost control, valuation and financing of projects. Participants will understandhow to build a Master budget and reconcile it with financial statements and, beyond that, how strategic decisions are linked with the quality of information that will support these strategic plans and decisions made in the company.

Date

TBC, April, 2016

Price

Member: 2,200 RMB/person 35

Non member: 3,300 RMB/person

FINANCIAL MANAGEMENT

P To get the necessary skills to better control the costs and decide the pricing

Progressive Excel training Module 1: Indispensable fundamental work

COMPUTER SKILLS DEVELOPMENT

Objective

P To input your data quickly and efficiently and to have intelligent digital form formatting Who should attend?

Language CH

Duration 0.5 Day

New

P For people who want to get more out of the latest Microsoft Excel

with confidence. Learn Excel tips and techniques that will make your work faster, efficiently.

Facilitator

Liu Yanbin

COURSE OBJECTIVES 1. To input your data quickly and efficiently 2. To have intelligent digital form formatting

COURSE OUTLINE 1. Input your data quickly and efficiently -- Fast input data of text, digital and date -- The flexible usage of custom digital format P Dealing with time calculation P Prefixing and suffixing to your data rapidly P Manipulating your data in custom way -- Data validity guarantee the accuracy of data inputting P Fast examine the error of data inputting P Set the digital inputting range and forbid unsatisfactory ones.

P Manipulating your data in custom way

2. Intelligent digital form formatting -- Intelligent digital list P Fast apply professional table style P Set dynamic digital range P Data freezing P Summarizing in row and column -- Conditional format monitoring data variation P Traditional monitoring function P Charts for data P Using lights P The usage of stressing Negative value P Sorting and filtering by color P Priority adjustment of conditional format P Using conditional function -- Fast input data of text, digital and date P Data inputting allowed in interactional forms P Forbid for data editing and selecting P Hiding some private data

Date March 11, 2016 Price Member: One module: 800RMB Two modules: 800RMB*90%*2=1440RMB Three modules: 800RMB*85%*3=2040RMB Four modules: 800RMB*80%*4=2560RMB 36

Non member: One module: 1000RMB Two modules: 1000RMB*90%*2=1800RMB Three modules: 1000RMB*85%*3=2550RMB Four modules: 1000RMB*80%*4=3200RMB

Progressive Excel training Module 2: Usage in Compensation & Benefit management

P For who would like to enhance skills of Excel Functions, especially in the usage in C&B management Language CH

Who should attend?

P Team members who regularly use Excel to manage databases

Duration 0.5 Day

New

Facilitator

Liu Yanbin

COURSE OBJECTIVES

For who would like to enhance skills of Excel Functions, especially in the usage in Compensation & Benefit management.

COURSE OUTLINE 1. Formula and function fundamental usage -- Difference between absolute and relative reference -- Way of checking error formula -- Change the calculation accuracy of worksheets -- Way of copying formula rapidly -- Skills for using function hint tools -- Single condition counting and summary -- Multi-condition counting and summary -- Ranking calculations -- Optimizing technique of SUM functions in filtering -- Optimizing technique of counting functions in consecutive intervals

2. Time and date function -- Calendar making in attendance management -- Staffs’ retired date and service years confirming quickly -- Dynamic reminder of staffs ‘birthday -- Calculation on week, month and quarter extracted -- Counting on staffs’ age, service years and working hours 3. Looking up quickly and trans-tables reference -- Precise reference for building worksheet about Sales-output analysis -- Unprecise reference for counting employee bonus -- Unprecise reference for counting individual income tax

Date April 28, 2016 Price Member: One module: 800RMB Two modules: 800RMB*90%*2=1440RMB Three modules: 800RMB*85%*3=2040RMB Four modules: 800RMB*80%*4=2560RMB

37

Non member: One module: 1000RMB Two modules: 1000RMB*90%*2=1800RMB Three modules: 1000RMB*85%*3=2550RMB Four modules: 1000RMB*80%*4=3200RMB

COMPUTER SKILLS DEVELOPMENT

Objective

Progressive Excel training Module 3: Data Analysis

COMPUTER SKILLS DEVELOPMENT

Objective

P To use Excel more efficiently for batabase management Who should attend?

Language CH

P For who would like to use the Excel statistical tools to analyze data

Duration 0.5 Day

New

Facilitator

Liu Yanbin

COURSE OBJECTIVES

To use Excel more efficiently for batabase management.

COURSE OUTLINE 1. Data collection -- Sorting P Multistep sorting P Change data order easily P Change data structure easily -- Filtering P Basic usage of advanced filtering P Key point of filtering-conditions P Moving filter result easily P Only presenting necessary data P Repetition value checking

3. Pivot table -- Proving three-dimensional data analysis P Notice for making pivot table P Transforming forms into list available for building pivot table P Creating pivot table by only one click P The usage of core function P Multi-dimensional data analysis P Layout design and formatting skills P Customizing calculated field and item P Forms collection and consolidation P Pivot table cases

2. Data statistics -- Subtotal P Three-level subtotal P Multi-level subtotal P Gain the subtotal result easily -- Consolidate P Data comparison among worksheets P Data collection and consolidation in worksheets

Date April 28, 2016 Price Member: One module: 800RMB Two modules: 800RMB*90%*2=1440RMB Three modules: 800RMB*85%*3=2040RMB Four modules: 800RMB*80%*4=2560RMB

38

Non member: One module: 1000RMB Two modules: 1000RMB*90%*2=1800RMB Three modules: 1000RMB*85%*3=2550RMB Four modules: 1000RMB*80%*4=3200RMB

Progressive Excel training Module 4: Effective management for charts making

P To master the skills of making professional charts Who should attend?

P

Language CH

Fit to the people who often make data report and show it in PowerPoint. Need a mid-high level using skill. We will share more report designing ideas and advanced skills with you.

Duration 0.5 Day

New

Facilitator

Liu Yanbin

COURSE OBJECTIVES To master the skills of making professional charts

COURSE OUTLINE 1. Practical skills for charts -- Building precise fundamental charts P Selecting precise charts type P Indispensable three elements adjustment for charts P Making flexible and various charts -- Break through the conventional drawing method P Break through the default layout P Break through the default color 2. Building typical professional charts -- The usage of trend line P Making charts compared with standard value P Making charts by values’ feature P Making double Y-axis charts P Dealing with super maximum value -- Making complicated charts P Making waterfall plot P Making tufted and stacked plot

Date April 29, 2016 Price Member: One module: 800RMB Two modules: 800RMB*90%*2=1440RMB Three modules: 800RMB*85%*3=2040RMB Four modules: 800RMB*80%*4=2560RMB

39

Non member: One module: 1000RMB Two modules: 1000RMB*90%*2=1800RMB Three modules: 1000RMB*85%*3=2550RMB Four modules: 1000RMB*80%*4=3200RMB

COMPUTER SKILLS DEVELOPMENT

Objective

PowerPoint design ideas for business

COMPUTER SKILLS DEVELOPMENT

Objective

P

Pick up ideas on creating powerful visuals, beautiful design and typography to captivate your audience.

Language CH

Who should attend?

Duration 1 Day

New

P The

full day workshop is open to all who creates slides for themselves or for someone else.

Facilitator

Liu Yanbin

COURSE OBJECTIVES There’s more beyond PowerPoint templates and bullet points. Pick up ideas on creating powerful visuals, beautiful design and typography to captivate your audience.

This seminar is about how to create great looking slides. Making bad slides is easy and we have seen many.

Making good slides is easy too, but you need to be willing to invest in your slides and invest in your own visual thinking skills. We’ll help you with the PowerPoint techniques along the way.

COURSE OUTLINE 1. PowerPoint basics for getting your presentation off to a solid start 2. Building exciting slides to drive your points home 3. Design tips for giving your presentation professional polish 4. Easy formatting methods for creating a flawless presentation 5. Adding multimedia and other special effects to make your presentation sizzle 6. Incorporating other office applications and the web into your presentation 7. Details for delivering your first-rate presentation with style

Date

January 15, September 7, 2016

Price

Member: 1,800 RMB/person 40

Non member: 2,000 RMB/person

Advanced English in business

P

To improve your English language fluency and be able to work and negotiate in English

Who should attend?

P P

Professionals who are required to use English as a working language and would like to improve those skills All people who have functional English communication skills, but mastery of the language is not required

Language EN

Duration 70 units

Rating 9.4/10

Facilitator

Elliott Zaagman

COURSE OBJECTIVES -- To develop the English language competency of participants in professional situations -- To improve the interpersonal and cross-cultural skills of participants in ways that are directly applicable to their professional lives

COURSE OUTLINE 1. Delivering your elevator pitch 2. Professional business emails 3. Communicating in a diverse workplace through DiSC 4. Cross-Cultural competence 5. Negotiating for win-win solutions 6. Stress management 7. Time management 8. Essentials of finance 9. Leadership and Emotional Intelligence 10. Goal-setting and feedback 11. Meeting management 12. Keys to persuasion 13. Developing others for high-performing teams 14. Many more‌

Date

March 2 - May 21, June 8 - August 27, September 7 - December 10, 2016 Wednesday evenings 18:45-20:45, Saturday afternoons 14:00-16:30

Price

Member: 4,600 RMB/person 41

Non member: 5,100 RMB/person

LANGUAGE SKILLS DEVELOPMENT

Objective

French for elementary learners

LANGUAGE SKILLS DEVELOPMENT

Objective

P Mastering the basics of French language in order to be able to have a daily conversation.

Who should attend?

P All those of beginner or elementary level willing to learn the

Language FR

language, because they are working in French-speaking companies, often traveling to French-speaking areas or simply by personal interest

Duration 70 units

New

Facilitator

Elaine Wang

COURSE OBJECTIVES -- To help participants acquire the practical elements of French language that are necessary for daily life conversation and simple exchanges at work.

-- To enable them to achieve mastery of the following French language points: P French alphabet and pronunciation P Auxiliaries to be and to have “Avoir et Etre�

P Usual verbs of 1st, 2nd and 3rd group with a deeper focus on 1st group P Most common pronouns P Numbers from 1 to 1 billion P Expression of time P Present tense and quick introduction of perfect, imperfect, future tenses P 300 key vocabulary words P Mastering daily useful sentences with basic vocabulary

COURSE OUTLINE 1. Self-introduction 2. Family 3. Greetings 4. Public transport and directions 5. Shopping 6. Traveling 7. Restaurant 8. Basic needs and feelings 9. Simple office situations

Date

March 29 - July 12, August 2 - November 15, 2016 Tuesday and Thursday evenings 18:45-20:45

Price

Member: 4,800 RMB/person 42

Non member: 5,800 RMB/person

Trainer’s network presentation Active X Consulting Active X uses Wiley Everything DiSC facilitation process for leadership & management development. Provides DiSC, Big Five Personality Assessments certifications. Successfully completed numerous Team Development intervention using Patrick Lencioni: "Five Cohesive Behaviors of a Team" for clients. Organizational Development expert using OD Tools like Employee Engagement Survey, Org Diagnostics, Assessment & Development Centers, etc.

Active X provide coaching services and training to client.

Andy Wong OD Senior Consultant and facilitator. 25 years of corporate training experience.

Using Big Five Personality and Wiley DiSC Master Trainer. As a trainer, he uses a blend of approaches combining “intellectual” with “experiential” learning and workshop elements to achieve a lasting impact. Client include: METRO, KOHLER, SCHAEFFLER, German AHK, Jiao Tong University, MTS (China), GSK China, and Eli Lilly. Andy Lecture in Jiao Tong EMBA program and graduated from University of Chicago MBA (Top MBA 2006), worked in Ashland Inc., (NYSE: ASH) OD Manager / HRD.

de Bono China de Bono Thinking Systems was founded in 1991, focusing on training of Edward de Bono’s “Practical, Radical, Innovative” thinking methods for the various institutions. To date, we have more than 20 distributors in 57 countries. Over 1,000,000 people have attended these thinking skills courses worldwide. de Bono China, was established in 2003 in Beijing with offices in Beijing, Shanghai and Shenzhen and Chengdu. Being the exclusive Authorized Distributor of de Bono Thinking Systems in Mainland China, we strive to deliver professional in-house training services for institutions in the region.

Felix Heinzelmann Moved to Beijing from his native Munich in 1996. His core motivation to train is to create some inspiration for his audience. Engaging, honest training style. Uses the tools he trains and knows the application traps.

With more than 10 years experience of training and consulting, Felix is specialized in training of thinking, mind mapping, team building, planning and strategizing solutions.

Fan of Six Thinking Hats, he deeply understands its power and has delivered training for many top 500 and big enterprises.

With Felix, trainees learn by practice, through an interactive training.

CCIFC Training catalog Trainer’s network presentation 43

Trainer’s network presentation Cornerstone Group Cornerstone Group is one of the earliest and largest Human Resources Consulting companies established in China, committed to introduce the world’s best human capital solutions and management technologies to China. With the help of its over 100 global expert networks, Cornerstone Group is aspired to become the global partners in human capital development for businesses and companies who are aiming for the global markets.

Christine GAO Christine Gao is a Professional Certified Coach (PCC) with International Coaching Federation (ICF) and Associate of Progress-U in China. A bi-lingual (Mandarin/ English) Executive, Leadership & Team Coach, Christine is recognized for her indepth knowledge of business and cultural differences between China and the West.

Christine is committed to provide executives and teams with the highest value, worldclass Executive Coaching services.

Christine was one of the first professional coaches certified by International Coach Federation in China (2006). Internationally (N.A. and China), Christine has delivered Executive and Team Coaching to Fortune 500 companies for over 10 years.

With a strong business and corporate experience, Christine has provided training and coaching in a variety of industries, including manufacturing, financial services, IT and telecommunications, government, nonprofit organizations and educational institutions.

Christine has a Master’s Degree in Educational Psychology from Peking University in China. She holds a Master of Global Affairs degree from the Munk School of Global Affairs at the University of Toronto.

Customer First Consulting Company Founded in 2007, Customer First (C1st) is a professional wholly foreign owned German services company, specializing in general business skills, management training programs and creative team events.

Felix Heinzelmann Moved to Beijing from his native Munich in 1996. His core motivation to train is to create some inspiration for his audience. Engaging, honest training style. Uses the tools he trains and knows the application traps.

With more than 10 years experience of training and consulting, Felix is specialized in training of thinking, mind mapping, team building, planning and strategizing solutions.

Fan of Six Thinking Hats, he deeply understands its power and has delivered training for many top 500 and big enterprises.

With Felix, trainees learn by practice, through an interactive training.

Bree Zhao Bree is specialized in training of mind mapping, innovation thinking, and communication skills. She deeply understands the power of mind mapping in daily use in job of training and management, and is willing to share with more and more people. She has more than 8 years training experience for many big entreprises.

CCIFC Training catalog Trainer’s network presentation 44

Trainer’s network presentation Goldenspan Goldenspan provides bespoke communication and project consulting in the cross-border business, education, and medical spaces. From helping a portfolio of trusted, large-scale international enterprises supply demands in new markets through innovative training, revitalized branding, and polished messaging, to enabling students, creatives, and medical patients to reach global standards and expertise, Goldenspan Consulting is shrinking the global village.

Elliott Zaagman With his extensive experience and education in coaching, training, and business, Elliott has devoted his career to developing the cross-cultural business communication skills of organizations and individuals. He has worked across the globe as a language trainer, business communication consultant and executive coach, with experience working in the US, Kenya, Costa Rica and four years in China. During his time in China and abroad he successfully delivered business communication skills training to a wide variety of participants. Elliott has a proven track record as a professional trainer for some of China’s most prestigious organizations, delivering language and soft skill coaching and training, working with executives 1:1 or facilitating trainings for groups as large as 100 people.

EDDIC Training Center Eddic Training Center has been focused on enterprise's customized Microsoft Office training, IT and project management training application since 2003. As the leader of Microsoft Office training market, Eddic has gained reputation among a number of customers in China.

Liu Yanbin She is a Technical Trainer for over 10 years. She is a Microsoft Certified Trainer and dedicates herself to Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access. Ms. Liu is well known for her high evaluation, one of the reasons is her expertise in increasing personnel performance by developing and implementing programs constructed from the job task analysis process. AskAnswer is Ms. Liu’s teaching style. She encourages the trainees to ask and interact during the training. BMW, Bayer, PepsiCo, Motorola, Citic Group, China Construction Bank are part of her hundreds of clients.

CCIFC Training catalog Trainer’s network presentation 45

Trainer’s network presentation FJA & PARTNERS FJA & Partners was launched in China in February 2009. This company is focusing on risk management issues considered as a way to develop business and improve business performance. It includes financial, tax, management, training and coaching, executive search issues. FJA & Partners has developed a new and comprehensive model to address challengesspecific to the Chinese environment for SMEs and corporation.

François Bernard François has more than 35 years experience in providing audit services and due diligence assistance to multinationals of different industries including manufacturing companies.François started to work in China in January 1995 when his firm RSM SalustroReydel established a Representative office. In 2005 his firm joined KPMG France and François was seconded to KPMG China as Partner until end of 2008. In February 2009, Francois launched FJA & Partners. Initially, the company did focus on financial and risk management services. In 2010, based on corporations request for training, FJA & Partners started a new business line dedicated to training in Finance and related matters.

François was graduated from ESSEC Business School (France) and is graduated from a Master’s degree in Business Law from Paris II Panthéon Assas University (France). He is also a Certified Public Accountant.

German Industry & Commerce (Taicang) Co., Ltd. Beijing Branch The service provider of the network of German Chambers of Commerce (AHK) in Greater China supports companies with their market entry and business development in China and Germany.

Under the brand DEinternational the offices in Beijing, Shanghai, Guangzhou, Hong Kong, Taipei and Karlsruhe provide business services which encompass all parts of the market entry process. These include market research and business partner search, company establishment and patent registration, recruitment and training, as well as the PR and marketing support.

Oliver Prüfer Dr. Prüfer has been living and working in China since 2006. Since 2012 he is the Head of HR / Recruitment & Training in the German Chamber of Commerce in North China, Beijing. For more than 15 years he has been active in leading management and HR roles in Germany, the UK and China. Together with his Sino-German team he is currently responsible for all the internal HR Management and HR Development activities as well as the external HR services for German companies.

Dr. Prüfer also has a rich experience as an external Trainer, Coach and Consultant.

He has trained and coached several thousand people. Having worked in HR for all his career, Dr. Prüfer enjoys sharing some crucial HR insights concerning the questions how to improve and become more successful, how to communicate more efficiently, what to do to make people feel satisfied at work and how to create a motivated and rewarding team atmosphere.

CCIFC Training catalog Trainer’s network presentation 46

Trainer’s network presentation GMG GMG is a global consulting firm under which a diverse network of dedicated professionals collaborate to provide accounting, consulting, legal advice, investment strategy, project management, and professional training.

GMG is a Global Project Management Institute Global Registered Education Provider (R.E.P) and a Green Project Management Registered Education Provider (GPM®). GMG offers multiple project management programs ranging from Portfolio Management to the Fundamentals of Project Management. Their consultants are everyday practitioners of project management and are comfortable acting as a multinational company to deliver projects, create PMOs, or customize project management processes and tools for companies. GMG helps multinationals to improve their project performances through effective project management methodologies.

Jesus Hernandez A PMP®, a GPM-b® and PMI’s North China PMO SIG Coordinator, Mr. Hernandez got his Industrial Engineering master degree at the University of Miami. He has over 15 years of experience in managing multimillion US$ projects in USA, Latin America, Europe and Asia.

His vast experience in international projects, have given him a clear understanding of the challenges of managing multi-language and multi-cultural virtual teams. In the last few years he has put his experience into service by developing and conducting consulting engagements, trainings and seminars in Asia. Having conducted project management consulting engagements in different industries and sectors (private and public), Banking, Manufacturing, F&B, Automotive, Telecommunications, Construction, and IT, he understand the needs of different organizations and the gaps they have in their project management methodologies. His exposure to different industries in China, give him and his trainings a practical approach to solve day to day problems when managing projects in China.

Mr. Hernandez was also appointed in 2011 as Training Expert in China for the European Union SME Centre Program where he helped start the program for the first 18 months of development in China.

IPS IPS is a personal and organizational development company that provides innovative and customized training solutions and coaching for teams and individuals.

Providing a wide range of skills development programs, IPS works to build more effective workplace skills, communication and team collaboration.

Alistair McArthur During his 16 years being based in China, Alistair has trained thousands of executives and staff around Asia and in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication.

He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholder communication and service. Alistair is a clear analytical thinker and creative facilitator and coach who has proven interpersonal skills to contribute successfully in developing the skills of others.

CCIFC Training catalog Trainer’s network presentation 47

Trainer’s network presentation MTI (MACHWÜRTH TEAM INTERNATIONAL) CHINA LTD MTI is a German company, specialized in training and organizational development, thinking globally and acting locally in the local language and adapted to local market needs. In doing this they are especially focused on helping our customers to successfully implement their strategies and to make measurably contributions to our customer’s targets.

The company has more than 25 years of experience and is operating in about 80 countries.

In Asia there are more than 40 consultants, who work for them. MTI’s consultants are able to hold trainings and do coaching in English, German, Mandarin and etc.

David Zhu David graduated from Tsinghua University in China in 1989 with a Bachelor degree in Engineering He received his MBA degree from UIBE in 2000. David is a member of ASTD (US) and an IPMA (UK) accredited trainer. He is a certified DISC trainer and passed Co-Active Coaching’s fundamental program (certified by ICF) in 2011.

David is a management trainer and consultant with more than 15 years of sales and management experience in multinational companies in the US and China.

He develops and delivers training programs for clients such as Dell, DMG, Fujitsu, GM, Google, HP, Johnson Controls, Lenovo, Mercedes Benz, Microsoft, Vollmer, Volvo etc. These courses include Innovative Sales Skills, Key Account Management and Sales Management for sales, Leadership Development for managers as well as Customer Service, Situational Negotiation Presentation Skills for pre-sales and after sales. He delivers with passion and impact so the participants are always engaged and involved. He delivers courses in both Mandarin and English.

Saatchi & Saatchi Saatchi & Saatchi has grown from a start-up advertising agency in London in 1970 to a global creative communications company headquartered in New York with 130 offices in 70 countries and over 6000 employees. Saatchi & Saatchi is part of the Publicis Groupe, the world’s third largest communications group. They are a full service, integrated communications network and they work with 6 of the top 10 and over half of the top 50 global advertisers. They’re in the business of getting people to fall in love with their clients’ products and services.

Cyril Drouin Cyril Drouin is the Chief eCommerce Officer for Greater China at Saatchi & Saatchi.

Cyril has lived in China since 1998 and founded BysoftChina in 2003, an eCommerce and digital agency focusing on the Chinese market. So far, over 100 brands, retailers, manufacturers, and small business have benefited from his expertise through the entire lifecycle of an eCommerce project. From its consulting and strategic phases to implementation and monitoring performance.

Cyril is a regular well-respected speaker and trainer at various digital and eCommerce conferences. He hosts high-level training sessions about the Chinese eCommerce ecosystem in China and around the world. Cyril is teaching eCommerce and Digital Marketing in MBA as well.

Cyril holds a Master degree in IT & Mathematics. He is native in French and fluent in English, also has a good command of Chinese.

CCIFC Training catalog Trainer’s network presentation 48

Trainer’s network presentation TailorMade Chinese Center TailorMade Chinese Center is an education organization that focuses on language training.

The company first started to develop and propose Mandarin training to foreign professionals, its core specialty, and later expanded into English and French language training to Chinese professionals and their families, in both cases supported by a strong network of professional teachers. The center works with companies and embassies offering language courses to their employees through corporate packages, it also works with individual students looking to develop their communication skills. TailorMade services are available in Beijing, Shanghai, Shenyang, Xi’an and Tianjin, as well as online. The center has developed a result-driven methodology focusing on practical communication needs, and allowing for maximum flexibility of hours. To work around busy professionals' schedules, students can choose the time and place of their lessons, or customize their training content. TailorMade's teachers are all native Chinese (except for high level English and French trainings) and have genuine Language University Bachelor or Master Degrees, either in Teaching Chinese as a Second Language, the degree created by the Chinese government to develop professional Chinese teachers, in Chinese literature, English or French.

Elaine Wang Elaine is a professional French and Chinese teacher. following nearly 4 years’ study of French language and civilization in France at both “Universite de Caen” and “La Sorbonne”, Elaine became a specialist in French language. After graduation, she worked for 7 years in Paris as a Chinese teacher before moving back to Beijing. Since August 2013, she has worked for TailorMade Chinese Center as a Chinese teacher for foreign expatriates and French teacher for Chinese managers. One of Elaine’s strength to teach to beginners is the fact that she is Chinese and went through the same learning process, she knows the hard points and explains them in detail, in students’ native language. The teaching method Elaine uses was also adapted to make it more practical and interactive. It was customized for Chinese people and helps to secure quicker results.

Tune U Management Consultant Limited Tune U is a leading management consultant company based in Hong Kong. The company was established in 2012, as a training and consultant company to provide business process improvement, executive coaching and high quality customer-tailored management related training in the greater China region.

Tune U is driven by a team of passionate professionals with long and practical experience in different fields.

Alan Lee Mr. Alan Lee is the founder and Principal Consultant of Tune U Management Consultant Limited. He has been engaged in business process, quality system, engineering, sales and customer services improvement of different industries, such as logistic, financial bank, insurance, toys, consumer electronics, medical and food service, garment and foot wear, construction, department store, and property management etc., for more than 10 years. In the last 10 years, Alan has also designed and delivered a wide range of tailored management training programmes and workshops for many HKSAR departments, Non Government Organizations, and public service industries. Alan holds a Bachelor of Science Degree in Electrical Engineering from the National Cheng Kung University of Taiwan and a Master of Science Degree in Engineering Business Management from the University of Warwick, UK.

CCIFC Training catalog Trainer’s network presentation 49

Trainer’s network presentation UNITY Business Consulting (Shanghai) Co., Ltd. CONSULTING & INNOVATION

UNITY Business Consulting (Shanghai) Co., Ltd., an affiliated firm of UNITY AG, is a management consultancy for future-oriented corporate management. They create innovative processes and business models – from the initial concept to execution. With modern management knowledge they can increase the innovative strength and the operational excellence of their clients. Their consulting services are based on the Reference Model of Future-oriented Company Structuring. The main focus is on supporting big multinationals, large enterprises and SMEs. They are present at 12 locations worldwide and lead projects around the globe.

Hu Xiaolong He grew up in China and has spent many years living in Germany. After studying at the University of Hannover he worked for a short while in the engineering profession. Since 2003 he has worked for various technology oriented management consultancies, including TMG Consultants in Stuttgart. In his last position, as the managing director of Staufen AG’s subsidiary in the country, he helped drive strong business growth in China. His areas of responsibility there were sales, project business, and human resources. His present consulting work focuses on Industry 4.0 strategies, innovation management, operational excellence as well as on managing large implementation projects in a cross-cultural context.

Daisy Dai Daisy Dai, Senior Consultant of UNITY Consulting Shanghai, Master of Science, Process management and IT management expert & VDA 6.2 certified auditor.

As IT management expert, she has 10 years ERP/BI consultancy experience in Automotive/Petrochemical/Manufactory/Hi-tech/Retail Industry. She is mastering enterprise application business process analysis/software development and project implementation with methodologies and approaches like ASAP/ITIL/CMMI. Meanwhile she also provides professional skills on communication, problem solving, risk management and project management.

CCIFC Training catalog Trainer’s network presentation 50

HR SERVICES Recruitment and Training We know you, we know them French Chamber HR services: A qualified HR team, whenever you need it

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Audrey REH BY rehby. audrey@ccifc.org Tel: +86 (10) 6 461 0260 -131

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Chambre de Commerce et d'Industrie France Chine|Beijing 中国法国工商会|北京 Suites 201-222, 2F, Building 81, No. 4 Gongti North Road 工体北路4号院，81号楼二层201-222室， Chaoyang District, Beijing 100027, P.R.C. 北京市朝阳区，邮政编码: 100027 Phone / 电话 +86-10-6461 0260 | Fax / 传真 +86-10-6461 2990 Contact / 联系人 Audrey Rehby | rehby.audrey@ccifc.org Nathalie Aniel | aniel.nathalie@ccifc.org web / 网址: www.ccifc.org HR Site / 招聘网站: job.ccifc.org