CCIFC - Brochure Training Offer EN

2013 TRAINING OFFER

W W W.C C I FC.O RG

J O B .C C I FC.O RG

中国法国工商会 2013年培训 THE FRENCH CHAMBER OF COMMERCE AND INDUSTRY IN CHINA

B e i j i n g b ranch

HR SERVICES

招 聘 与

培 训

Recruitment and Training We know you, we know them French Chamber HR services: A qualified HR team, whenever you need it

▶ F IND ▶

THE BEST TALENTS

TRAIN YOUR STAFF

Our client s: Air France, Airbus, Areva , Auchan , CNP Assurances S. A ., EDF, GDF SUEZ , Mazars, Leroy Merlin, PSA , Saint-Gobain, Serac , Servier, Schneider Electric , Société Générale, Veolia, Thales, Total, TLScontact ...

H UANG H ailing huang.hailing@ccifc.org Tel: +86 (10) 6461 0260 - 40

WWW.CCIFC.ORG

JOB.CCIFC.ORG

LIANG Cong liang.cong@ccifc.org +86 (10) 6461 0260 -50

Dear Madam, Dear Sir, We are pleased to provide you with our Training Program for 2013. Please discover our most successful training packages as well as our new training sessions for the first time, most courses taught in English or in Chinese.

Since 2004, we have proposed public and in-house training courses to our members and non members. Today, CCIFC organizes around 50 professional training courses, independently or in collaboration with other organizations. The topics of our courses are quite varied, e.g. Management, Human Resources, Finance, Sales, Marketing, Quality or Personal development.

With efforts of our training team and our highly qualified trainers, we have succeeded in keeping both topics and contents of our packages in line with the ever-changing demands of the workplace.

We wish to take this opportunity to inform you that after the success of our Global Manager Program first session in 2012, CCIFC is delighted to launch two new sessions in 2013.

This high-quality program, certified by CCIP, with professors and experts coming from ESCP Europe, ranked 2nd worldwide in 2012 by Financial Times for its Master in Management, will provide participants with a solid and sound knowledge of general management skills and business practices.

Furthermore, each public session can also be proposed as in-house training, custommade according to the specific needs of the company and its staffs.

We would finally like to thank our long-time training cooperators: Bencham, Spanish Chamber, Swisscham, German Chamber and European Chamber, as well as all the Companies having chosen CCIFC Training: Areva. Air liquide, Alcan, Altran, Arc International, Arkema, Auchan, Bureau Veritas, Carrefour, EFTEC, Ensival Moret, Hermes, L'Oréal, LVMH, Novasep, PCM, PSA, Saint-Gobain, Schneider Electric, Veolia, Total…

Mme Hailing HUANG Human Resources Support Manager CCIFC Beijing I French Chamber I 中国法国工商会 3

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2 1 2 2 2 2 1

6*1/2

EN

EN

EN

EN/CH

EN/CH

EN/CH

EN

En

8,000/10,000

2,400/2,800

3,900/4,400

3,900/4,400

3,900/4,400

3,900/4,400

2,400/2,800

3,900/4,400

Tariff 价格 会员价/非会员价

2

2

2

2

2 72 units

CH

CH

CH

CH

CH

EN

Cross Cultural Communications 跨文化交流 Seminaire "Bienvenue a Pekin"《欢迎来北京》融入 研讨会 2.5hours

1/2D

EN/CH

FR

CULTURAL INTERGRATION 文化交融

Time and Stress Management 时间与压力管理 Effective Communication and Presentation 高效沟通与演讲技巧 Communication and Negotiating Skills 沟通、影响力和谈判技巧 Innovation Training (Creative Problem Solving & Decision Making) 创造性解决问题和成功决策 Receptionist Training 专业的前台培训 Advanced English in Business 商务英语提高班

500/人 900/双人

150/200

4,500/5,000

4,000/4,400

4,000/4,400

4,000/4,400

4,000/4,400

4,000/4,400

SO CO C TRAINING G 个人能力训练 PERSONAL COMPETENCE

Empowering your Executive Assistant 高级助理培训 Empowering Secretarial Staff 秘书培训 Effective Business Writing 高效商务写作技巧 The Confident Negotiator 运筹帷幄的谈判者 Presentations: Exceeding Expectation 卓越演讲技巧 Supreme Customer Service卓越的客户服务 Professional Etiquette 职业礼仪关键 Reaching Your Goals: Including Coaching Skills Practice 超越你的目标

COURSE Language Day 课程 语言 天 PROFESSIONAL SKILLS 职业技能培训

January February 一月 二月

22-23

9-10

11-12

April 四月

13-14

23-24

May 五月

6-7

June 六月

6

04. Mar. - 1. Jun. Mon. 18:15 - 20:45, Sat. 14:00 - 16:45

18-19

21-22

26

March 三月

中国法国工商会2013年北京培训公开课

CCIFC Beijing Open Courses 2013

25-26

18-19

July 七月

16

8-9

10-11

22-23

9&16&23&30

24-25

October 十月

7-8

14-15

7-8

10

5-6

November December 十一月 十二月

02. Sep. - 02. Dec. Mon. 18:15 - 20:45, Sat. 14:00 - 16:45

18 & 25

August September 八月 九月

Language 语言

EN/CH

HR for Non-HR Professionals 非人力资源专业人士的人力资 源管理

1 1 1 1

EN

EN

EN

1 1 1/2D 2 2

2

EN/CH

EN/CH

EN/CH

CH

CH

CH

EN

42,000/52,000

4,400/4,800

4,400/4,800

6,800/7,500

900/1,100

2,400/2,800

2,400/2,800

2,400/2,800

1,500/1,800

1,500/1,800

1,500/1,800

4,400/4,800

4,400/4,800

Tariff 价格 会员价/非会员价

Motivate your team EN 2D 9,240/11,440 团队激励机制 Strategy Management EN 2D 9,240/11,440 战略管理 Financial Accounting and EN 2D 9,240/11,440 analysis 财务计算与分析 Marketing Management EN 2D 9,240/11,440 营销管理 Leadership and coaching EN 2D 9,240/11,440 领导能力与指导 CH:Chinese中文授课， EN:English 英文授课， FR:French 法语

Global Manager Program 国际经理人特训

5 Modules /10D

Global Manager Program 国际经理人特训

Empowering your Team 高效团队管理 Conflict Resolution 冲突解决法 Effective Meetings (4 hours) 高效率会议 Manager as a Coach 教练式管理者 Project Management Essentials 项目管理精要 Leadership Skills for Line Managers 提高管理者的领导技能

2

2

Day 天

EN

MANAGEMENT SKILLS 管理培训

Excel - Database Management Excel - 数据库管理 PowerPoint Essentials PowerPoint 精髓 PowerPoint for Presenters 针对演讲者的PPT技巧 Outlook 2010 training 2010版Outlook培训

COMPUTER SKILLS 计算机技能培训

EN/CH

Hiring for Success: Behavioral Interview <成功招聘：行为面试技巧>

HUMAN RESOURCE 人力资源培训

COURSE 课程

5

January February 一月 二月

11-12

7-8

12

March 三月

15-16

17

28-29 (EN)

May 五月

25-26

8-9

8-9,25-26

4-5

19

21-22 (CH)

17-18

17-18

1-2

1-2,15-16, 25-26

12-13

12-13

November December 十一月 十二月

(Autumn session)

28-29

16

October 十月

25-26

5-6

12-13 (CH)

August September 八月 九月

27-28

11

July 七月

15-16

13-14

13-14

5

18

June 六月

8-9

8-9,27-28

(Spring session)

18

18-19 (EN)

April 四月

中国法国工商会2013年北京培训公开课

CCIFC Beijing Open Courses 2013

since 1995 始于 1995

LEA 360™

www.mdsbeijing.com

Leadership Development Executive Coaching Sales Training Centre of Excellence for MBTI® & FIRO-B® 领导力发展 高管教练 销售培训 ® ® MBTI 和 FIRO-B 的卓越中心

EMPOWERING YOUR EXECUTIVE ASSISTANT 高级助理培训 COURSE OBJECTIVES 课程目标 Give your Executive Assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently, and more importantly, to become the first line of defense against the innumerable distractions in supervisor’s everyday work life.

Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

Understand the importance of professional presence on the job and business etiquette Learn how to self-manage to become more effective and efficient using time management, scheduling and prioritizing Recognize and manage conflict situations Dealing with difficult people Draft logical and concise communiqués Communications skills, including listening, questioning, and being more assertive.

COURSE OUTLINE 培训大纲 Day 1 Morning -Clear Communication - What is communication - Barriers to communication - Asking the right questions - Key communication skills - Funnelling and getting the right answers

Day 2 Morning - Business Writing - Time Saver/KISS - Abbreviations - Being positive - Using Statements + Benefit/Consequence - Effective Emailing

Afternoon - Dealing with Problems Effectively - Providing Bad News - Sandwich Technique - Agreeing and Disagreeing - Understand the ways to influence - Planning your message to deliver constructive solutions

Afternoon - Time Management and Priorities - What is Time Management?

- What is a Priority?

- Strategies for Priorities - What's your priority?

- Distractions in the work place - An effective meeting

WHO SHOULD ATTEND 培训对象 Personal and Executive assistants with experience assisting managers and executives.

Office managers, secretaries, administrative assistants

Price 价格

Language 语言

Member 会员: 3 500 RMB/person - Non member 非会员: 4 000 RMB/person Fee includes lecture, course material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

English 英语

Facilitator 讲师

Alistair McArthur

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Empowering Secretarial Staff 秘书培训 COURSE OBJECTIVES 课程目标 An interactive class of self-analysis for secretarial staff. The course begins with trainees reviewing their own communication style and providing peer feedback.

Trainees will be exposed to effective communication styles and how to prepare messages before delivering it, while also considering the receiver’s position.

- Asking Questions and Funneling - Problem Identification and Generating Options - PDAC Method of Writing Emails and Proof Reading - Develop templates for 4 common communicated - Active Listening: LISTENER

COURSE OUTLINE 培训大纲 Morning

Afternoon

Clear Communication - What is communication - Barriers to communication - Asking the right questions - Key communication skills - Funnelling and getting the right answers

Dealing with Problems Effectively and Writing - Understand the ways to influence - Planning your message to deliver constructive solutions - Being positive - Using Statements + Benefit/Consequence - Effective Emailing

WHO SHOULD ATTEND 培训对象 Secretaries and support staff who are responsible for communicating the right message to internal and external customers.

Price 价格

Member 会员: 2 400 RMB/person - Non member 非会员: 2 800 RMB/person

Language 语言

English 英语

Price including lecture, course material, coffee break and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Facilitator 讲师

Alistair McArthur

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Effective Business Writing 高效商业写作技巧 COURSE OBJECTIVES 课程目标 How much time do you spend writing emails or letters? We can show you how to cut that time in half through knowing how to structure every email you write so you know what to say before your fingers hit the keyboard.

This 2 day course will enable participants to leave with templates structured for different scenarios.

Take your work back as well as your templates and share them with your team.

COURSE OUTLINE 培训大纲 Day 1 Part 1: Approaches to Writing - KISS and Conjunctives - Action Writing - Writing Tools Part 2: Writing Styles - Being Positive - Writing using effective sentences - Using statements - Saying what you mean - Selling your ideas with confidence Part 3 Using the language correctly - Using effective adverbs and adjectives - Transitional structures that improve reading flow - Writing in specifics Part 4 Planning a message - Effective sentence structure - Using topic sentences - Overused words - Using powerful verbs

Day 2 Part 5 Effective Writing - Using E-Mail Effectively - Enquiries and Replies - Summarising Concisely - Tone and Structure - Structuring with PDA - Empathizing with Readers - Reflective Language - Personalizing Part 6 Template Building and Assignments - Requesting information - Giving good/bad news - Saying what you can/cannot do - Apologizing - Making a strong complaint Part 7 Business Reports and Proposals - Structure of short reports - Drawing Conclusions - Making Recommendations Close: Assignment and Course Summary

Close: Assignment and Technique Review

WHO SHOULD ATTEND 培训对象 Human Resources, Sales, Marketing, Purchasing and professionals using email and writing letters daily basis.

Price 价格

Language 语言

Member 会员: 3 900 RMB/person - Non member 非会员: 4 400 RMB/person Fee includes lecture, course material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

English 英语

Facilitator 讲师

Alistair McArthur

9

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The Confident Negotiator 运筹帷幄的谈判者 COURSE OBJECTIVES 课程目标 Do you need to negotiate internally with colleagues, suppliers or customers?

Do you want to be able to ensure that the best outcome is achieved for both parties? Do you need to manage conflicts effectively throughout the negotiation process?

The Confident Negotiator program enhances the negotiating skills of client and non-client facing professionals, teaching them the techniques to create win/win outcomes and to maximise the satisfaction of both parties. Utilising a number of typical negotiation situations as case studies, the theory of negotiating is applied to the practical challenges involved in day-to-day sales and client/staff interactions. The program is highly interactive and comprises a series of role play scenarios to reinforce the learning.

COURSE OUTLINE 培训大纲 Day 1 • An assessment of participant's negotiating skills at the commencement of the program • Negotiating win/win - an exercise to determine our preferred style Working With Cells • Negotiation research findings and common techniques used in negotiating • Preparation activities to be undertaken prior to negotiating • Case study - role play practice of the preparation activities • The nature and importance of concessions - Financial versus non-financial concessions • Case study - role play practice of concession management and usage Day 2 • Relationship Dynamics • Nature and sources of power in the negotiation • Identify personal sources of power • Using the power you have • Techniques to avoid impasse and a breakdown at the end of negotiations • Resolution tips • Case study - role play practice of handling impasse and closing a negotiation • Close and Review

WHO SHOULD ATTEND 培训对象 • All personnel who need to negotiate with other people both internally and externally

Price 价格

Member 会员: 3 900 RMB/person - Non member 非会员: 4 400 RMB/person

Language 语言

English 英语 Chinese 中文

Fee includes lecture, course material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Facilitator 讲师

Alistair McArthur

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Presentations: Exceeding Expectation 卓越演讲技巧 COURSE OBJECTIVES 课程目标 • Identify traits of influential presenters and conduct an evaluation of your presentation style, • Frame and improve your delivery style to accentuate your presentation strengths, • Assess the audience and adapt presentation styles accordingly, • Create presentation environments suitable for your audience, • Create meaningful content that guides the audience to take action, • Effectively deal with questions and objections.

COURSE OUTLINE 培训大纲 Day 1 • The Influential Presenter • Individual Reports (self-assessed, known strengths & areas for development) • Presentation #1: "A Window into My World" • Charisma,Passion & Confidence: Accentuate your presentation to keep decision makers engaged • Presentation #2: The 60 Sec Spontaneous Response • Handling Post-Presentation Questions & Objections • Introduction to Speech Preparation and Templates • Presentation #3: The Informative Presentation Day 2 • Presentation #4: Speaking With Passion • Preparing for Evaluation & Feedback • Visual Aids: Reassessment of Effective Usage • Adapting Presentation Style to learning preferences • The Psychology of Influence: Using the AIDA structure • Influencing techniques • Creating 'Value' Dialog • Presentation # 5: A Value Proposition (Your needs, Our Solution, Value to you) • Reaffirmation of Individual presentation strengths: Delivery Templatese

WHO SHOULD ATTEND 培训对象 This workshop is designed for professionals who: • Have never been given systematic feedback about their presentation skills • Want to better understand their audience • Are preparing to change positions and need to adapt their presentation skills accordingly This course is also encouraged for staff who have some experience and are going to be expected to make presentations to management and executive stakeholders.

Price 价格

Member 会员: 3 900 RMB/person - Non member 非会员: 4 400 RMB/person Fee includes course material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Language 语言

English 英语 Chinese 中文

Facilitator 讲师

Alistair McArthur

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Supreme Customer Service 卓越的客户服务 COURSE OBJECTIVES 课程目标 • Produce strategically responsive (non-reactive) service staff • Develop the ability to provide individually tailored interactions with stakeholders • Promote a sense of comfort, safety and respect in customers who have a complaint • Generate consistency in positive outcomes when communicating between sales, service and development departments • Have the ability to deal quickly when faced with difficult situations,questions, or require follow up • Confidently project oneself in meetings, training and in other communication forms.

• Sponsor customer loyalty • Creation of a service team that performs with a sense of comfort, control & confidence • Deal with conflict and difficult situations.

•培养战略性应变力强的（非被动式）服务人员 •培养独立为客户解决问题的能力 •为感到不满的客户提供舒适感、安全感, 学会尊重 •与销售、服务、拓展部沟通时，产生积极效益 •在遇到困难、疑问或需求时，快速应对问题的能力 •在会议、培训或其他沟通场合，自信的表现自己 •忠诚对待客户 •创建一个舒适、自制、自信的团队 •应对冲突和困难的能力。

WHO SHOULD ATTEND 培训对象 • Customer Service 客户服务部门 • Sales 销售部门 • Marketing and Communication Departments 市场营销与交流部门

Price 价格

Member 会员: 3 900 RMB/person - Non member 非会员: 4 400 RMB/person

* Price including material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Language 语言 English 英语 Chinese 中文

Facilitator 讲师

Alistair McArthur

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Professional Etiquette 职业礼仪关键 COURSE OBJECTIVES 课程目标 • Making a 30 second impression • Understand the value or professional etiquette in the workplace and environment.

• Professional communication styles and building rapport • Learn acceptable email etiquette • Make communication clearer • Managers required to give presentations with impact.

• Training managers required to prepare materials for workshops..

COURSE OUTLINE 培训大纲 Morning

Afternoon

• Workshop Goals • Developing a professional Image • Professionalism in the Workplace

Communication : Business Writing • Make your writing clear, concise, and correct • Improve sentence construction and paragraph development • Identify ways to make your writing simpler and easier to read • Develop effective business letters for tough situations • Use proper e-mail etiquette

• First Contact: Making an Impression • Professional Language & Body Language • The A,B,C of a professional image • Telephone Manner • How to be a good Conversationalist • Networking • Meeting Etiquette

WHO SHOULD ATTEND 培训对象 • Support Staff and Administrators • Marketing and Communication Departments

Price 价格

Member 会员: 2 400 RMB/person - Non member 非会员: 2 800 RMB/person

Language 语言

English 英语

Price including lecture, course material, coffee break and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Facilitator 讲师

Alistair McArthur

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Reaching Your Goals: Including Coaching Skills Practice

COURSE OBJECTIVES 课程目标 The Reaching Your Goals Group Coaching series will be led by an MDS Professional Coach.

The programme will utilize a number of coaching tools to help you align your values and beliefs with your overall vision and goals. The programme will then support you to implement the necessary steps to reach those goals.

Overall Goals and Objectives: • To gain a better understanding of your individual values and strengths and clarify your overall vision for the future and goals • To develop a plan for moving toward your goals • To practice using coaching skills in supporting others in the group to reach their goals Overall Approach for Programme: • The programme will include six group coaching sessions, delivered over six months • Each group coaching session will last 3 hours • There will be assignments and resources provided in between each coaching session

COURSE OUTLINE 培训大纲 Coaching Tools and Topics included: • You will receive an MBTI® Step II Assessment to raise your level of Self Awareness • Values Assessment • Coaching tools to clarify your Personal Vision • Effective goal setting and strategies to support you achieving your goals • Model to Practice Basic Coaching Skills • Energy Drainers and Boosters • Action Planning Tools

WHO SHOULD ATTEND 培训对象 All career professionals

Price 价格

Member 会员: 8 000 RMB/person - Non member 非会员: 10 000 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 English 英文

Facilitator 讲师

Tracy Driscoll

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Time and Stress Management 时间与压力管理 COURSE OBJECTIVES 课程目标 Stress is the "wear and tear" our bodies experience as we adjust to our continually changing environment; it has physical and emotional effects on us and can create positive or negative feelings. As a positive influence, stress can help compel us to action; it can result in a new awareness and an exciting new perspective. As a negative influence, it can result in feelings of distrust, rejection, anger, and depression, which in turn can lead to health problems such as headaches, upset stomach, high blood pressure, heart disease, and stroke. Identifying unrelieved stress and being aware of its effect on our lives is not sufficient for reducing its harmful effects.

Just as there are many sources of stress, there are many possibilities for its management. 压力是我们使自己适应周围不断变化的环境而使产生的“消耗和磨损”；它的生理变化和情绪变化 使我们产生积极或消极的感受。因为积极的影响，压力能够迫使我们采取积极的行动，带给我们新 的意识和令人兴奋的创意。消极的影响，它会使我们产生怀疑、拒绝、发怒、忧郁，近而导致我们 健康出现问题，像头疼、胃病、高血压、心脏病、和其他的压力。为了减少压力对我们身体的影 响，我们不仅仅要发现压力，认识压力，并且要找到压力源，最终对压力进行有效的管理。

COURSE OUTLINE 培训大纲 -Time Management Theory -Dealing with Time Wasters -Organizing Your Working Area -Understanding Stress -Managing Stress

时间管理理论 对待时间杀手 管理你的工作区域 压力管理概述 管理压力

WHO SHOULD ATTEND 培训对象 The professionals who need to make the most out of his/her life and work. 任何需要使生活和工作便得更有意义和效率的职业人士。

Price 价格

Member 会员: 3 600 RMB/person - Non member 非会员: 4 000 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

Ms. May He

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Effective Communication and Presentation Skills 高效沟通与演讲技巧 COURSE OBJECTIVES 课程目标 You communicate with your boss, your subordinates, your clients, your competitors, etc. First, you will learn the methods to talk smart and always bring across your point. With the efficient communication skills you will learn, you will be a more effective team player, a better listener, and an efficient problem solver. Having presentation skills and being confident in public speaking will increase your career opportunities, as delivering professional presentations to clients and business partners is becoming an essential part of today's business world. The training will take you step-by-step through the process of developing an effective presentation from choice of a topic and organization of materials,you will become a successful speaker and get support from others. 您无时无刻都处在沟通之中:与上司，与下属，与客户，与竞争对手，提升人际关系影响力必须具 备良好的沟通能力。通过本课程的学习，您将能提高您的表达能力与聆听技巧，与他人良好沟通； 您将掌握在团队中良好、有效沟通的诀窍，使您的团队工作更有效率。不论我们在通知、影响、说 服，还是促使别人行动时都需要演讲。通过表达来传递信息，是一种有力的影响和说服他人的手 段。本培训将告诉您如何在公众场合泰然自若地进行有说服力的表达、演讲和沟通，帮助您成为优 秀的演讲者，将信息有效传送给他人，同时赢得他人的合作及认同。

COURSE OUTLINE 培训大纲 -Fundamentals of good communication 有效沟通的基础 -Express oneself ideas and feelings clearly 清晰表达自己的想法与感受 -Persuding and influencing people by active listening and questioning skills 通过聆听与提问技巧说服影响他人 -Dealing with people with different working and communication styles 与不同沟通与工作风格的人有效沟通 -Developing interpersonal competence 增强人际关系能力 -A successful speaker 精彩演讲的秘诀 -Formulate objectives and create outline 撰写目标与确定大纲 -Prepare materials and visual aids 准备资料与视觉工具 -Good starting and perfect ending 有效的开场白与完美的结尾 -Keeping audiences’ attention 保持观众注意力的秘诀 -Tips of using body language and tone of voice 运用肢体语言、语音语调的技巧 -Handling questions from audiences 处理观众的提问与反馈

WHO SHOULD ATTEND 培训对象 The employees, supervisors, managers, teamleaders, project managers and and salesman who need to influence others or explain new policies, procedures, products, projects by communication and powerful business presentations. 需要通过沟通与演讲影响他人达到工作目标的以及汇报工作、发布新产品员工、主管、经理、团队 负责人、项目负责人以及销售人员相关职业人士。 Price 价格

Member 会员: 4 000 RMB/person - Non member 非会员: 4 400 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

Ms. May He

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Communication and Negotiating Skills 沟通、影响力和谈判技巧 COURSE OBJECTIVES 课程目标 Communication and negotiation skills are vital and the key success factors to all kind of business nowadays. The programme trainer will lead the participants understand their own and others interpersonal style and by applying the most updated tools. Participants will learn to improve the relation with co-workers, customers, friends and family members so as to achieving success in all kind of negotiation situations. Trainer will make use of actual business cases sharing, role play, to let participants be involved and experience the latest communication skills and negotiation process from a different angle. 在现今商业社会无论从事那一种行业，沟通能力和谈判技巧可说是成功必须具备的基本要素。本课 程引导学员认识自身及别人的人际风格，让学员學習如何改善与工作伙伴、客户、家人和朋友之间 关系进而在谈判桌上达至致胜之道。课程导师会透过真实案例的分享、角色扮演，引导学员参与讨 论，启发学员从多角度去认识最新的人际沟通技巧及谈判流程。

COURSE OUTLINE 培训大纲 -Positive attitude and relationship-building strategy 建立正面态度及人际关系的策略 -Assess individual profile and communicate with people with different styles 评估个人的人际风格及与不同风格的人沟通 -Characteristics of positive communication and how to communicate assertively 正面沟通的特点及何谓决断的沟通 -How to listen, ask question and give quality feedback in order to 如何通过聆听、发问及回蚀技巧 -Build understanding and acceptance 去建立谅解和接纳 -Causes of conflicts and strategies and process for resolving conflicts 冲突的成因、化解冲突的策略和流程 -What is negotiation and understand the negotiation process 认识什麽是谈判和谈判流程 -Effective preparation for negotiation 有效地计划及准备你的谈判 -Making and getting meaningful concessions 在谈判过程中让步的决策 -Breaking negotiation deadlocks 如何解除谈判的各种障碍

WHO SHOULD ATTEND 培训对象 Suitable for those who want to improve their communication skills and enhance negotiation skills in order to achieve performance excellent in career path. 适合从事各种行业有志改善人际沟通技巧，并希望通过提升谈判能力从而改进工作表现的人士。

Price 价格

Member 会员: 4 000 RMB/person - Non member 非会员: 4 400 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

Alan Lee

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Innovation Training (Creative Problem Solving & Decision Making) 创造性解决问题和成功决策 COURSE OBJECTIVES 课程目标 Facing the complex, open-ended, ever-changing challenges, organizations should realize that constant, ongoing innovation is critical to stay ahead of the competition. As a business leader, how effective you are managing these business difficulties? Can you break thought patterns and think differently? This workshop will feature you how to utilize tools to spark creativity, and enable you to develop comprehensive approach to solve problems with fresh ideas and make high quality decisions. 面对复杂、开放、多变的挑战，企业意识到不断创新是在竞争中保持领先地位的关键。作为领导 者，你能有效地应对这些商业难题与挑战吗？你能打破思维定势，从不一样的角度思考问题吗？本 课程将教你如何运用工具擦亮创意的火花，开拓解决问题的广泛的思路，用崭新的意念做出高质量 的决策。

COURSE OUTLINE 培训大纲 -Identifying blockings to creative thinking and expanding your creativity 认识创造性思维的障碍及拓展你的创意 -Application of Creative tools 如何应用创意工具提升创造力 -Problem Solving and decision making based on KT Model 引用KT模型去解决问题和作出决策 -The process of problem solving 解决问题的程序 -Situational appraisal and problem root causes analysis 处境评估及剖析问题根源 -Decision analysis – select the most cost effective solution 决策评估 - 选择最附合成本的方案 -Risk assessment and management 风险评估与管理 -Establishing contingency plan 建立应急计划 -Evaluating the solution effectiveness after implementation 评估方案实施效果

WHO SHOULD ATTEND 培训对象 Middle to senior managers

Price 价格

中高层管理人员

Member 会员: 4 000 RMB/person - Non member 非会员: 4 400 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

Alan Lee

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Receptionist Training 专业的前台培训 COURSE OBJECTIVES 课程目标 The role of the receptionist is of paramount importance for creating the right image for an organisation. "You don't get a second chance to make a first impression" has never been so perfectly true than with regard to the role of the modern receptionist. Today, receptionists are being asked to take on new roles and responsibilities in order to add value to an organisation.

This course examines the role of the receptionist and gives practical tips and advice so that you can fulfill your job in a professional way and perform at your best. 前台接待在组织中的角色是极为重要的，因为她时刻树立着并代表着公司的整体形象，“没有第二 次机会留 下第一印象”。因此，组织对于前台接待这一角色的要求也越来越高，他们有责任为公 司构建正面形象，本课程将从服务的角度，为前台接待员提供非常实用的技巧，提升她们的整体素 质。

COURSE OUTLINE 培训大纲 -How to make the first impression in the right way 创建良好的第一印象 -Meeting and greeting visitors 接待来访者 -Effective communication: verbal and non-verbal communication, sending and receiving messages 高效沟通; 语言与非语言，传送与接收信息 -Questioning techniques to understand a caller's/visitor's requirements 运用提问问题的技巧，获取顾客需求 -Telephone etiquette: best practice in taking and transferring a call 电话礼仪: 接转电话、留言电话 -Dealing with difficult situations and people 处理有问题的人和事 -Handling complaints: tips for controlling yourself 处理投诉: 控制自己的情绪 -Managing a computer, e-mail and documents 管理电脑、文档、邮件

WHO SHOULD ATTEND 培训对象 Newly appointed Receptionists, or experienced Receptionists who want to benefit from continuing development and improvement of their existing skills. 那些新担任前台接待工作的，或者具有前台接待工作经验的，想进一步提升与发展自己职业技能的 人。 Price 价格

Member 会员: 4 000 RMB/person - Non member 非会员: 4 400 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

Ms. May He

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Advanced English in Business 商务英语提高班 COURSE OBJECTIVES 课程目标 It covers Business English communication in a company with an emphasis on cultural expectations and the western way of performing tasks and thinking about business. The class covers practical and effective methods for dealing with English communication in a professional manner. Each class includes conversation and/or writing, vocabulary and cultural tips. 此课程全方面涵盖商务英语交流内容，侧重于跨文化背景下的商务英语交流。课程包括商务英语对 话，写作，跨国公司里跨文化交流的内容，具有很强的实用性。

COURSE OUTLINE 培训大纲 -Corporate overviews and terminology 大纲和术语 -Effective and professional looking emails 有效和专业的邮件写作 -Marketing and sales 市场和销售英语 -Effective telephone calls 有效的电话交流 -Talking to the boss 与上司交流 -Decision making 做决定 -Managing staff in a multinational company 跨国公司里管理员工 -Giving financial information 财务信息 -Report writing 报告写作 -Cultural differences that affect communication 影响交流的文化差异 -Communicating in meetings/getting your point across 会议交流/突出重点

WHO SHOULD ATTEND 培训对象 People who are at an intermediate (or above) English level and want to improve their English communication skills in Business. 具有中级及以上的英语水平，希望提高商务英语交流水平人士。 Price 价格

Member 会员: 4 100 RMB/person - Non member 非会员: 4 500 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 English 英文

Facilitator 讲师

Ms. Bonnie Rich

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Cross Cultural Communications (2.5 hours workshop) 跨文化交流（2.5小时研讨会）

COURSE OBJECTIVES 课程目标 An interactive workshop to discuss and outline the challenges of doing business in China Provide attendees with a cultural experience to take back to their offices. The training will highlight the major barriers to communication in China and discuss approaches to overcome them. 通过一个互动式的研讨会来讨论在中国开展业务的基本情况与将会面对的挑战。 研讨会将会给与会者提供一种文化上的体验，并使其将这种体验带回到他们的工作中去。本次培训 将突出讲述在中国沟通上会遇到的主要障碍，并讨论克服这些障碍的主要方法。

WHO SHOULD ATTEND 培训对象 Anyone involved in managing cross-cultural teams, all cross-cultural teammates 工作中涉及到跨文化管理的管理人；跨文化团队的成员

Time 时间

8.30 am > 11.00 am (2.5 hours)

Price 价格

Member 会员: 150 RMB/person - Non member 非会员: 200 RMB/person Price including refreshment.

Facilitator 讲师

Language 语言 English 英语 Chinese 中文

Alistair McArthur

21

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La Chambre de Commerce et d'Industrie Française en Chine vous souhaite la

« Bienvenue à Pékin ! » Jeudi 10 octobre, 2013 de 14h00 à 18h30 Destiné à tous les nouveaux arrivants en Chine - seul ou en famille, en poste ou sans emploi

Programme 13h30

Accueil des participants

13h55

Ouverture du Séminaire par la directrice d'Antenne, CCIFC Pékin

14h00

PARTIE 1 DISPOSITIF FRANCAIS

14h00 Services consulaires, Lycée Français, Centre Culturel français etc. par le conseiller pour les affaires consulaires, Ambassade de France 14h30

PARTIE 2 CADRE ECONOMIQUE

14h30

Cadre général politique et économique Echanges économique France Chine CCIFC / Entreprises françaises en Chine

15h00

Contexte juridique chinois et fiscalité des entreprises

15h30

Ressources Humaines et loi du travail

16h00

Pause

16h30

PARTIE 3

16h30

Entreprendre en Chine

17h30

Clotûre du Séminaire et Cocktail

Tarif:

500 RMB/personne - 900 RMB/couple (Veuillez vous inscrire avant le 27 septembre.)

INTERCULTUREL

* cocktail compris * 10 places gratuites réservées aux demandeurs d'emploi. Si c'est votres cas, merci de nous faire parvenir votre candidature lors de votres inscription.

Lieu:

C512, Lufthansa Center No. 50 Liangmaqiao Road, Chaoyang Disctrict Beijing

Langue

Français

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Hiring for Success: Behavioral Interview Techniques 《成功招聘：行为面试技巧》 COURSE OBJECTIVES 课程目标 Published research studies and practical application have proven the effectiveness of behavioral interviewing techniques. However, very few organizations do it on an expert level. This program is based on Dr. Janz’s widely distributed book on Behavior Description Interviewing and provides a set of behavioral interviewing skills as well as various kinds of skill practices. Participants shall: -Learn to analyze the costs incurred when a wrong hiring decision is made.

-Develop a fair and consistent interviewing process for selecting employees.

-Prepare better job advertisements and use a variety of markets.

-Develop a job analysis and position profile.

-Use behavioral, achievement oriented, holistic, and situational interview questions.

-Understand the basic employment and human rights laws that can affect the hiring process. 所有已发表的研究成果和实践均已证明行为面试的效用。但很少企业能将行为面试真正发挥到实 处。这门课程根据Tom Janz博士《Behavior Description Interviewing》一书而设计，提供了一系 列行为面试的技能培训及各种形式的练习。课程结束时，学员将： -学会分析错误的聘用决定对公司造成的损失； -制定公平一致的面试流程甄选人才； -制作更好的招聘广告和市场宣传； -学会撰写职位说明书和岗位概况； -采用行为导向，成果导向，全面以及情境式面试提问技巧; -掌握影响招聘过程的聘用和人权方面的基本法规。

COURSE OUTLINE 培训大纲 -6 stages and 3 levels of factors in hiring process. 招聘的6个阶段和3大要素 -Behavior vs. Traditional Interviews. 传统面试 vs 行为面试 -Analyzing the cost of hiring an employee. 分析招聘成本分析 -Performing a job analysis and writing a position profile. 进行工作分析和撰写职位概况 -Various ways to determine what technical and performance skills the candidate will need. 确定招聘岗位的技能和绩效要求 -10 tests for advertising guidelines. 招聘广告制作十大指南 -Non-verbal signals during an interview. 面试中的非言语交流 -Other Interview Techniques. 其他面试技巧 -Effectively interview difficult applicants. 难以应付的候选人

WHO SHOULD ATTEND 培训对象 All HR functions and HR oriented people. 人力资源部门所有员工，以及有志于从事人力资源工作的员工。 Price 价格

Member 会员: 4 400 RMB/person - Non member 非会员: 4 800 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 English 英语 Chinese 中文

Facilitator 讲师

Andy Wong

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Human Resource Management for Non-HR Professionals 非人力资源专业人士的人力资源管理 COURSE OBJECTIVES 课程目标 This Program breaks down into two categories. Tangibly, participants will receive a manual, customizable employee handbook, and all the forms necessary to manage the human resources function at their companies. This alone is worth the “price of admission. Even more valuable is the intangible benefit; the confidence to handle existing HR issues with conviction, and the ability to foresee and resolve other matters, make appropriate recommendations and take the proper course of action. 这门课程由两大部分内容组成。 学员收到的实物教材有课本，用户化的员工手册以及履行企业人 力资源职责所需使用的所有表格。光从这一点看，这门课程就已经“物有所值”。但更有价值的是 学员从中获取的无形益处：在处理人力资源问题上能更坚定与自信；能预见和解决其它事情的能 力；能提出恰当建议和采取适当的行动。

COURSE OUTLINE 培训大纲 -Managing Human Resources Today? 当下环境中的人力资源管理 -Personnel Planning and Recruitment 人事计划与招聘 -Testing and Selecting Employees 员工测试与甄选 -Training and Development Employees 员工培训与发展 -Performance Management and Appraisal 绩效管理与评估 -Compensating Employees 员工薪酬 -Managing Labour Relations and Collective Bargaining 管理劳资关系和集体谈判 -Ethics and Fair Treatment in Human Resource Management 人力资源管理的职业道德与公正 -Protecting Safety and Health 安全防护与健康

WHO SHOULD ATTEND 培训对象 This course is designed especially for Team Leaders, Line Managers and Senior Managers who are keen to achieve better effectiveness in recruiting, motivating and managing a valuable team. 这门课程专为致力于提升招聘、激励和管理有价值团队等方面效能的团队领导者、直线经理和高级 管理人员而设计。 Price 价格

Member 会员: 4 400 RMB/person - Non member 非会员: 4 800 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 English 英语 Chinese 中文

Facilitator 讲师

Andy Wong

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Excel: Database Management Excel-数据库管理

COURSE OBJECTIVES 课程目标 If you manage databases using Excel, you will want to attend this course.

We will walk you through the steps of working with multiple workbooks and merging them into one easily managed database. If you accumulate databases on a regular basis from your sales team, research or events, you will most likely want to update your master database with information while removing all duplicate information.

The full day course will provide you with the knowledge to start using Excel to manage your information more effectively, while saving your hours of frustration.

This program covers the following key topic areas: • Lookup & Information Functions • Advanced List Management - merge files, workbooks, worksheets.

• Trim cells, text to columns, split cell data.

• Manipulating Pivot Tables - 2007 has additional features • What If Analysis - use the function to do the workings for you • Protecting & Sharing Files - security • Introduction to Macros - recording common tasks• Managers required to give presentations with impact.

• Training managers required to prepare materials for workshops..

WHO SHOULD ATTEND 培训对象 • Marketing, Sales, HR, Accounting - team members who regularly use Excel to manage databases.

Participants are encouraged to bring their own laptops with MS Excel already installed. We can arrange laptops with the MS Excel for an additional fee of 300RMB.

Price 价格

Language 语言

Member 会员: 1 500 RMB/person - Non member 非会员: 1 800 RMB/person Fee includes course material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

English 英语

Facilitator 讲师

Alistair McArthur

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PowerPoint Essentials PowerPoint 精髓 COURSE OBJECTIVES 课程目标 • Enhance current PPT capability • Use technology to your advantage • Learn to prepare great hand outs and use PowerPoint as a professional presenter • Planning your presentation

COURSE OUTLINE 培训大纲 Creating And Working With Tables • Inserting And Drawing Tables • Inserting And Deleting Columns And Rows • Working With Cells

Inserting Pictures And Images • Text, Captions, And Picture Order • Picture Layout, Frame Shape, And Design Templates • Applying Colour Effects Implementing Animation • Entrance And Exit Effects • Emphasis Effect • Animation Schemes • Add And Draw Motion Paths • Speeds And Timing Options

Constructing Table Layout • Changing Your Border • Shading And Fills • Adding And Formatting Wordart Working With Charts And Graphs • Creating Charts And Graphs • Adding Titles And Data • Legends And Labels • Organisational Charts • Resizing

Reviewing A Presentation • Sending A Presentation For Review • Adding Comments And Making Changes • Combining Reviewed Presentations Delivery Options • Packaging A Presentation To A CD • Opening Packaged Presentations • Delivering A Presentation On A Computer

Customizing Your Diagrams • Adding/Editing Shapes • Altering Diagrams • Changing Diagram Schemes • Incorporating Text

WHO SHOULD ATTEND 培训对象 • Managers required to give presentations with impact.

• Training managers required to prepare materials for workshops.

• Staff who are required to use PowerPoint to communicate ideas, trends and business updates.

Participants are encouraged to bring their own laptops with MS PowerPoint already installed. We can arrange laptops with the MS PowerPoint for an additional fee of 300RMB. Price 价格

Member 会员: 1 500 RMB/person - Non member 非会员: 1 800 RMB/person Fee includes lecture, course material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Language 语言

English 英语

Facilitator 讲师

Alistair McArthur

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PowerPoint for Presenters 针对演讲者的PPT技巧 COURSE OBJECTIVES 课程目标 Enhance current PPT capability • Planning your presentation • Prepare your message • Improve your message • Problem Identification and Generating Options

COURSE OUTLINE 培训大纲 Module 1: PowerPoint Essentials • Slide Masters and Templates • Tables, Charts and Inserting Objects • Drawing Skills • Speaker Notes and Handouts

Module 3: Preparing Your Message • Identifying Writing Challenges • Writing Techniques • Positive Language • 4 steps of communication

Module 2: Planning your Presentation • Presentation Types and Styles • Mind Mapping • Pre-Presentation Worksheet • Delivery Notes Template

Module 4: Improving Your Message • Being Clear, Concise and Correct • Turning Paragraphs into Bullet Points • Structuring information clearly • Thinking KISS

WHO SHOULD ATTEND 培训对象 • Managers required to give presentations with impact.

• Training managers required to prepare materials for workshops

Price 价格

Member 会员: 1 500 RMB/person - Non member 非会员: 1 800 RMB/person Fee includes lecture, course material and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Language 语言

English 英语

Facilitator 讲师

Alistair McArthur

27

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Outlook 2010 training 2010版Outlook培训 COURSE OBJECTIVES 课程目标

• New Features of Outlook 2010 • Composing and organizing your Outlook email • Working with Contacts • Outlook calendar features • Outlook Tasks

What's New 新增内容 • Improved Ribbon - easier to customize • Want to better understand their audience • Condense, categorize or ignore entire conversations and threads Integrate email and social network • information in one place • Mobile and web-based Outlook access

COURSE OUTLINE 培训大纲 Module 1: Outlook Mail Navigate Outlook, Compose and Send E-Mail, Respond to Messages, Configure Internet Mail, Create and Apply Color Categories, Use the Organize Pane, Find and Flag Messages Module 2: Outlook Calender Use the Calendar Views, Schedule an Appointment, Schedule a Meeting with Others, Schedule Events, Change Calendar Settings, Calendar Options Module 3: Contacts and Tasks Add Contacts, Use the Contact List, Manage Contacts, Print Contact Information, Use the Task Manager Module 4: Outlook Tools Compose and Send HTML, Set up Signatures, Use Office Applications, Use Outlook Journal and Notes, Create Search Folders Module 5: Manage Outlook Create Inbox Rules, Use the Out of Office Assistant, Add Out of Office Rules, Access Archives, Import Mail Items Module 6: Customizing Outlook Start Outlook Automatically, Specify a Startup Folder, Customize Views, Customize Menus and Toolbars Price 价格

Member 会员: 2 400 RMB/person - Non member 非会员: 2 800 RMB/person

Price including lecture, course material, coffee break and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Language 语言 English 英语

Facilitator 讲师

Alistair McArthur

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Empowering your Team 高效团队管理 COURSE OBJECTIVES 课程目标 Empowering Your Team help Executives trouble shoot bottlenecks for currently assembled teams and provide guidelines and insight on how to launch team initiatives correctly from the beginning.

Introduces tools and activities for team leaders to understand their role better and identify communication barriers keeping teams from reaching their full potential. Course packet comes complete with training materials, tips for customization and simulation packets.

• Understand Belbin's - Team Role Assessment • Illustrate 4 Team Relationship Dynamics • Illustrate positive attributes of a Team Leader • Demonstrate 5 Mentoring steps • Demonstrate the application of SMART goals • Demonstrate effective forms of communication

COURSE OUTLINE 培训大纲 Unit 1 Definitions • What are teams?

• Teams versus Working Groups • Core Team Concepts • Empowerment Activity: Experiences of working in a team Unit 2 Assessing Roles • Belbin'sTeam Roles Analysis • Understanding Team Roles Activity: Belbin Team Role Unit 3 Team Stages • Team Lifecycle Activity: Forming of effective teams

Unit 4 Communication • Communication • Barriers • Questioning • Communication Model Activity: Asking the right questions Unit 5 Mentoring • Mentoring Benefits • Stepsto Mentor Effectively • SMART GOALS Activity: Setting goals Finish Close and Q&A Activity: Test

WHO SHOULD ATTEND 培训对象 • Team leaders aspiring to improve communication within the team • Team leaders under pressure to increase team productivity.

• Executives and Senior Managers wanting to learn how to assemble more effective teams

Price 价格

Member 会员: 2 400 RMB/person - Non member 非会员: 2 800 RMB/person

Language 语言

English 英语 Chinese 中文

Price including lecture, course material, coffee break and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Facilitator 讲师

Alistair McArthur

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Conflict Resolution 冲突解决法 COURSE OBJECTIVES 课程目标 • Practice conflict resolution coaching with peers and staff.

• Conduct an Appreciative Enquiry – A new tool to resolve workplace conflict.

• Calibrate and weigh workplace concerns.

• Build individual and team resilience.

• Accept the ebbs and flows of working in a team.

• Build emotional connections within the team without fear of ridicule.

• Reposition the conflict in the mind.

• Discuss the proven links between team conflict and team dysfunction.

• Understand the psychology of working with different personalities.

• Be more aware of how our "should manuals" are simply part of our experience and life conditioning.

• Declutter the mind and accept there will always be differences which don't have to lead to conflict.

• Filter the 4 drivers of mistrust in the workplace.

• Accept that your perfect world is a perception shared by you.

• Build levels of trust even if it seems impossible.

• Set SMART team goals.

• Agree on an action plan to move beyond conflict at work.

WHO SHOULD ATTEND 培训对象 • All personnel who are required to help resolve conflict and introduce conflict resolution plans.

Price 价格

Member 会员: 2 400 RMB/person - Non member 非会员: 2 800 RMB/person

Price including lecture, course material, coffee break and lunch. * 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Language 语言 English 英语 Chinese 中文

Facilitator 讲师

Alistair McArthur

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Effective Meetings 高效率会议

COURSE OBJECTIVES 课程目标 • Organising and preparing for an effective meeting • Tailoring your message for the style of the meeting • Realise how Team Work in meetings can lead to efficiency • Action oriented meetings and objectives

COURSE OUTLINE 培训大纲 • What makes an effective meeting and outcome • Meeting agendas and how to prepare • Meeting styles ‐informative, directive, brainstorming • Lead meetings so that they are productive and directed • Team work in meetings • Make the meetings interesting and engaging • Listening and sharing information • Strategies to ensure meetings result in agreement • Getting ACTION from the meeting • Activity: Project Meeting

WHO SHOULD ATTEND 培训对象 • Senior Managers and Team Leaders who require regular meetings with their colleagues and teams to ensure an efficient flow of information to ensure effective decision making.

• Administrative personnel and Executive Assistants would also benefit in understanding how to set an agenda, decide the appropriate attendees and ensure meetings stay on topic through communication strategies.

Price 价格

Member 会员: 900 RMB/person - Non member 非会员:1 100 RMB/person

* 10% discount for the second participant of the same company, 15% discount for the 3rd registration and above of the same company.

Language 语言 English 英语 Chinese 中文

Facilitator 讲师

Alistair McArthur

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Manager as a Coach 教练式管理者 COURSE OBJECTIVES 课程目标 After the training, the participants will be able to: -Understand his role as a coach in combination with other roles the manager plays -Use GROW coaching model to clarify targets, identify options and define action plans with full participation of the employees -Understand the employees intention and ideas with active listening and help them find solution or answers, make their choices and commit on actions with open questions -Apply coaching tools which can be practically used in daily life -Give positive and constructive feedbacks to employees 业务在快速地增长，人员能力受到了挑战？您终日忙碌，却找不到合适的人把工作分配出去？您苦 口婆心，但是员工的主动性和责任心却还是上不去？您提高了员工的薪酬，但很快就失去了激励的 效能？您为做了各种培训和人才发展的安排，但是业绩上升还没有突破？教练作为一种管理职能被 引入企业，为充分发挥员工和团队的整体潜力，突破业绩的瓶颈起到了关键的作用。教练最重要的 功效在于通过员工的参与, 让员工能够从被动执行指令，到主动参与决策和管理，不仅对目标的制 定有认同感，而且在选择行动和落实行动上有了自主权和责任感。教练不仅仅帮助员工的成长，也 为管理者的自身提升提供了途径和保证, 使管理者真正能完成从管理事情到管理和培养人的蜕变。 通过学习，学员将会： -了解管理人员作为教练的角色， 以及和其他角色的区别和互补性 -学会应用GROW教练模型，在员工的完全参与下界定目标，找出解决问题的方法， 制定行动计划 -学习积极聆听了解员工真正的意图和想法， 通过发问帮助他们找到自己的资源， 建立信心，做出 选择， 承诺行动 -学习使用教练工具， 并可以应用到日常工作中 -应用教练方法给出积极和建设性的反馈

COURSE OUTLINE 培训大纲 -Manager as a coach, the differences and complimentary roles in comparison with other roles -Key coaching skills and tools -GROW coaching module -Application in performance management, motivation, accountability and communications -Practice, practice, practice -教练式领导的角色， 和其他角色的区别和互补性 -教练的核心能力和工具 -GROW教练模型 -教练在提高绩效， 激励员工， 落实行动和责任， 改善沟通有效性方面的应用 -练习， 练习， 练习

Price 价格

Member 会员: 6 800 RMB/person - Non member 非会员: 7 500 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

APA Management Consulting

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Project Management Training Essentials 项目管理精要 COURSE OBJECTIVES 课程目标 The course based on PMBOK 4 edition, is designed to help participants master and apply essential knowledge, skills, tools and practical experience relative to project management.

COURSE OUTLINE 培训大纲 Module 1: Principles and methodologies Module 5: Cost & Budget

-Project management’s PPT

-Estimating cost

-Project life cycle

-Budget

-Project Management processes -S-curve

-Stakeholders and their expectations -Case Study: Schedule & cost plan

-Case Study: Forming project team

Module 2: Project Initiating

Module 6: Project Risk Management

-Case Study: Building a tower

-Project risks

-SMART Objectives

-Three elements of risk

-Constraints and assumptions

-Process of risk management -Project Charter

Module 7: Project Communication

Module 3: Project Scope

-Communication exercise

-List of inclusions and Exclusions

-Communication model

-Work Breakdown Structure (WBS)

-Change management -Work Package

-Case Study: Creating a WBS Module 8: Project Closing

-Project closeout activities Module 4: Project Scheduling

-Contract Closeout -Precedent Diagram Method (PDM)

-Administrative Closure -Critical Path

-Exercise: Lessons Learned

-Gantt Chart

-Milestones

WHO SHOULD ATTEND 培训对象 Project managers, Project engineers

Project Management Professionals (PMP) Function managers, Supervisors and Staff

Price 价格

Member 会员: 4 400 RMB/person - Non member 非会员: 4 800 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

David Zhao

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Project Management Training Essentials 项目管理精要 COURSE OBJECTIVES 课程目标 本课程根据《项目管理知识体系指南》第四版设计，旨在帮助学员掌握和应用项目管理知识、技 能、工具和实际经验。

COURSE OUTLINE 培训大纲 模块1：原理和方法论 - 项目管理PPT - 项目生命期 - 项目管理过程 -项目干系人及其期望 -案例分析：建立项目团队

模块5：成本和预算 - 估算成本 - 预算 -S-曲线 -案例分析：进度和成本计划 模块6：项目风险管理 -项目风险 -风险三要素 -风险管理过程

模块2：项目启动 -案例分析：高楼平地起 -SMART目标 -约束和假设 -项目章程

模块7：项目沟通 -沟通练习 -沟通模型 -变更管理

模块3：项目范围 -包含和排斥 -工作分解结构 -工作包 -案例分析：创建WBS

模块8：项目结尾 -项目收尾活动 -合同收尾 -行政结尾 -经验和教训总结

模块4：项目进度 -网络图 -关键路径 -甘特图 -里程碑

WHO SHOULD ATTEND 培训对象 项目经理、项目工程师， 项目职业人员 职能经理、主管和业务人员。

Price 价格

Member 会员: 4 400 RMB/person - Non member 非会员: 4 800 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

David Zhao

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Leadership Skills for Line Managers 提高管理者的领导技能 COURSE OBJECTIVES 课程目标 This intensive two-day workshop is a highly interactive workshop designed for local supervisors who want to grow their management skills fast - and get on the fast track to achieving leadership success. Comprehensive leadership training will cover the proven management techniques and powerful strategies you need to become a stronger, more confidant and respected leader.

You'll learn how to establish credibility and authority fast, how to motivate employees, how to handle attitude problems and rule-breakers, how to give constructive feedback and how to conduct effective performance appraisals.

Why risk your career by stumbling along, learning management skills by trial and error when you can get up to speed fast on essential management techniques and strategies? The management skills and knowledge you need to succeed are only a 2-day workshop away! 此次2天的强化培训具有高度的互动性，是专门为那些想要快速提高管理技能的当地主管所设计 的，能够帮助他们快速地在领导管理层面取得成功。全面的领导力培训将会覆盖到成熟的管理技 能以及强有力的策略，使培训者成为更加强大、自信并受下属尊敬的领导者。 从此次培训中，你将学习到如何快速建立下属对你的信任以及领导权威，如何激励员工，如何处 理员工态度问题，如何对待不爱遵守规则的员工，如何给予建设性的反馈以及如何建立有效的绩 效评估体系。 当你能够通过培训来迅速提高必要的管理技能和策略时，又为何要以你的职业生涯为代价，在不 断地试验中摸索着学习这些技能呢？你只需要参加2天的培训就能获得这些能够使你成功的管理技 能

COURSE OUTLINE 培训大纲 -Leadership Fundamentals and Issues All New Managers Face 所有新主管面临领导力基础和领 导力问题 -Developing Your Personal Leadership Strengths 所有新主管面临领导力基础和领导力问题 -Building a Highly Motivated, High-Performance Team 建立高激励以及高绩效的团队 -The Mechanics of the Manager's Job 管理者的工作流程 -Communication Techniques Every Manager Should Know 每个管理者须知的沟通技巧 -How to Turn Around Difficult Employees 如何对待问题员工

-Managing Your Time, Priorities and Projects 如何管理你的时间，处理事务的优先次序和项目 -The Leader's Role in Making Change Happen变革中领导者的角色

WHO SHOULD ATTEND 培训对象 -New supervisors and managers 新进主管和领导 -Team leaders 团队领导 -Those new to management within the past two years who have had no formal management training 对那些过去两年没有参加过正式管理培训的员工 -Professionals who are about to be promoted to a management position 潜在领导 Price 价格

Member 会员: 4 400 RMB/person - Non member 非会员: 4 800 RMB/person Price including lecture, course material, coffee break and lunch.

Language 语言 Chinese 中文

Facilitator 讲师

MTI Management Consulting

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MACHWÜRTH TEAM International

Passion to Perform

We Bring Your Strategy to Life… 我们帮您实现战略…

We offer Training solutions customized to your needs:

我们为您提供量身定做 的培训：

Management & Leadership Coaching Marketing & Sales Customer Service Project Management Teambuilding & Outdoor E-Learning

管理 & 领导力 辅导 销售 & 市场营销 客户服务 项目管理 团队建设&户外活动 网上学习

MTI (MACHWÜRTH TEAM INTERNATIONAL) CHINA LTD 玛提爱管理咨询(北京)有限公司 http://www.mticonsultancy.com BEIJING 北京 mti.beijing@mwteam.com - NANJING 南京 mti.nanjing@mwteam.com - SHANGHAI 上 海 mti.shanghai@mwteam.com

GLOBAL MANAGER PROGRAM 2013 国际经理人特训 2013 Among your team, you have certainly identified High Potential Managers and you wonder: How to retain and keep them motivated?

How to recognize and reward them in your organization?

How to improve their management skills and performance?

BE I J I N G CALE N DAR

O B J EC T I VES

A 10 days program on 2 months: 5 sessions:

The Global Manager Program will provide participants with a solid and sound knowledge of the foundations of general management skills and business practices while preparing them to deal with the complexity of the current global environment.

C O N TE N T S

Spring Session

Autumn Session

MODULE 1 Motivate your team

April 08-09

Oct. 17-18

MODULE 2 Strategy Management

April 25-26

Nov. 01-02

May 08-09

Nov. 15-16

May 27-28

Nov. 25-26,

MODULE 3

The program is composed of 5 modules (2 days each): Motivate your team

Financial Accounting and analysis

MODULE 4 Marketing Management

Strategy Management MODULE 5 Leadership and coaching June 13-14

Financial Accounting and analysis

Dec. 12-13

Marketing Management Leadership and coaching

I NVEST M E N T *42 000 RMB/Member,

TARG E T PAR T I C I PAN T S

*52 000 RMB/Non member

This program has been specifically designed for functional management who have been identified as having high potential and whose next career step implies broader managerial responsibilities or a supervising position within their current organization (cross-functional project, business unit, department, branch, etc.), such as: HR managers, marketing managers, team managers, project managers, product managers…

*For module taken individually, 9240rmb/ member, 11440rmb/ non-member *The price includes: training fees, educational material, coffee breaks and lunches. * All prices are before tax.

Deadline for registration: Spring session: complete program open up to 28th of February, independent module until early April.

Autumn session: complete program open up to 31st of August, independent module until early October.

FAC I LI TATO R S Teachers and experts come from ESCP Europe (ranked 2nd worldwide by Financial Times for its Master in Management in 2012) and have been selected by the Paris Chamber of Commerce and Industry.

CO N TAC T

At the end of the program, participants will receive an official certificate from the Paris Chamber of Commerce and Industry.

Hailing HUANG Tel: + 86 (0) 10 6461 0260 *40 E-mail : huang.hailing@ccifc.org Liliane LIANG Tel: + 86 (0) 10 6461 0260 *50 E-mail : liang.cong@ccifc.org

PL AC E CCIFC Beijing Office Beijing Lufthansa Center, No. 50 Liangmaqiao Road

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GLOBAL MANAGER PROGRAM 2013 国际经理人特训 2013 在你的团队中，想必你已经确定了具备高潜力的经理人选， 于是你想知道： 怎样留住他们并激发他们的积极性？ 怎样在组织内识别与奖赏他们？ 怎样提高他们的管理技能与业绩？

目标

北京课 程安排

国际经理人特训将为学员传授稳固而完美的综合管 理技能与商业实践基础知识。同时培训其应对当今 错综复杂的全球化环境。

春季班

内容 课程持续2个月，共10天，分为5个模块（2天/模块）: 团队激励机制 战略管理 财务计算与分析 营销管理 领导能力与指导

秋季班

模块一

团队激励机制

4月08-09日 10月17-18日

模块二

战略管理

4月25-26日 11月01-02日

模块三

财务计算与分析 5月08-09日 11月15-16日

模块四

营销管理

模块五

领导能力与指导 6月13-14日 12月12-13日

5月27-28日 11月25-26日

收费标准

培训对象

* 会员：42000元 * 非会员：52000元 * 独立模块的价格：会员：9240元，非会员：11440元 * 费用包含：培训费和税，教材，茶点，午餐 * 以上价格均为税前价格。

这一培训项目专门为具有高潜力的、其下一步职业生 涯将涉及到更广泛的管理职责或将在其所在公司执 行管理和监督任务（跨职能项目、业务单位、部门、 分支机构等）的管理人量身打造，例如： -人力资源经理 -销售经理 -团队经理 -项目经理 -产品经理

报名截止日期： 春季班：整套课程报名截止至2月28号，独立模块报 名截止至4月初。 秋季班：整套课程报名截止至8月31号，独立模块报 名截止至10月初。

讲师 教师与专家由巴黎工商会精心选择，所有教员均来 自欧洲商学院（2012年，其硕士管理专业在“金融时 报”中排名全球第二位） 整个培训结束后，学员将获得由巴黎工商会颁发的 培训证书。

联系人 Hailing HUANG 电话: + 86 (0) 10 6461 0260 *40 邮箱: huang.hailing@ccifc.org Liliane LIANG 电话: + 86 (0) 10 6461 0260 *50 邮箱: liang.cong@ccifc.org

培训地点 CCIFC—北京 北京市朝阳区亮马桥路50号， 北京燕莎中心写字楼

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Motivate Your Team

(GMP Module 1, coaching from the World's First Business School since 1819)

团队激励机制 COURSE OBJECTIVES 课程目标 - Understand individual motivations triggers and levels - Address proactively and specifically team's motivation to handle effectively organizational involvement - Build a trusting and commitment spirit within the team This program is characterized by its practical hands-on approach. It also aims to make each participant think over one’s own problematic and leave the training with an effective action plan.

Role-play and workshop will be regularly proposed.

COURSE OUTLINE 培训大纲 Day 1 Motivation and team involvement, from the general towards the singular

Day 2 Motivating each collaborator • Motivation and personalities • Understanding the different personality features and the adapted triggers Exercises and workshops • Motivation through adapted communication and management style Role-plays • Maintaining mobilization even through changes or crisis • Action plan and conclusion

• Motivating a team: why and how From experiment to experience • Motivational toolbox: from theories to applications What are the main triggers? Is it different from a culture to another?

Discovering traps and paradox • Implementing the motivation process: towards trust, loyalty and commitment, even in cross-functional process Case study and role-plays

Facilitator 讲师 Anne-Claire de LAVIGERIE Adjunct Professor ESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.

- Graduated from ESCP (Ecole Supérieure de Commerce de Paris) graduate school of management, from DESS Paris Dauphine with a Master's degree in « Training and consulting in organizations", psycho sociology specialization.

- Trained in Systemic Approach in the organization; Certified, "ARC en Ciel RH": ability to debrief and train individuals and/or group on a personality and professional behavior test.

- Certified as Professional Corporate Coach (Progress U).

Price 价格

Member 会员: 9 240 RMB/person - Non member 非会员: 11 440 RMB/person The price includes: training fees, educational material, coffee breaks and lunches.

All prices are before tax.

Language 语言 English 英语

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Strategy Magagement

(GMP Module 2, coaching from the World's First Business School since 1819)

战略管理

COURSE OBJECTIVES 课程目标 This course is concerned with the formulation and analysis of firms’ strategy. Firms’ strategy is defined as the set of objectives and policies that collectively determine how firms position themselves to increase its returns and create economic value for its owners and stakeholders. strategy is concerned with answering two central questions: -What allows certain firms to succeed in their industry while others fail?

-Why can certain firms sustain their economic profits while for others these profits quickly melt?

In this course, you will learn analytical techniques for diagnosing firms’ competitive position, identifying and analyzing opportunities and threats of the economic environment, evaluating alternative business options and determining the ways to develop those options. These frameworks will help you to manage on complex and unstructured problems inherent in business strategy, in order to provide a solid foundation for successfully develop and adapt your firm to changing environmental conditions over time. The outline of the course is the following

COURSE OUTLINE 培训大纲 Day 1: strategic diagnosis -External analysis -Internal analysis -Stakeholder stance

Day 2: competitive positioning, development and change Generic competitive strategies -Strategic development -Implementation and change Teaching approach is going to mix theory and case studies.

Facilitator 讲师 Thierry BOUDES Professor ESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.

-PhD in Management Sciences (Ecole polytechnique, Paris) -M.Sc. in Management from E.S.S.E.C (Paris)

Price 价格

Member 会员: 9 240 RMB/person - Non member 非会员: 11 440 RMB/person

Language 语言

English 英语

The price includes: training fees, educational material, coffee breaks and lunches.

All prices are before tax.

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Financial accounting and analysis

(GMP Module 3, coaching from the World's First Business School since 1819)

财务计算与分析

COURSE OBJECTIVES 课程目标 - Master the financial accounting language and logics - Communicate more effectively with financial controllers and finance directors - Understand how to interpret financial statements (P&L, Balance sheet and Cash flow statement) within their business entity - Master the financial analysis of their business entity - Know how to link some business drivers with financial indicators

COURSE OUTLINE 培训大纲 Day 1 Principles of financial Accounting • Some definitions of concepts • Main users of financial information • How to decode balance sheet • Main business transactions’ impact on balance sheet • How to decode Profit and Loss Account (Income statement) • How to decode Statement of Cash flow Exercises and case study At the end of the day 1, participants will understand how to decode financial statements and to link its with their business decisions.

Day 2 Principles of financial analysis • Definition of some concepts : financial ratios, indicators and KPI • Introduction of value map and business drivers • Framework of financial analysis • Financial performance analysis through ratios and indicators (liquidity, solvency, profitability, Du Pont ratio, EVA, market indicators) • Capital structure, risk and leverage (operating and financial leverage, break even) • Exercises and case study At the end of the day 2, participants will know the main financial indicators used for financial performance analysis that can be linked to their business decisions.

Facilitator 讲师 Léon LAULUSA Professor ESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.

- PhD in Management Sciences (University Paris Dauphine) - ITP Kellogg School of Management (Northwestern University) - French Chartered Accountant (CPA) and Statutory Auditor - MBA (University Panthéon Sorbonne)

Price 价格

Member 会员: 9 240 RMB/person - Non member 非会员: 11 440 RMB/person The price includes: training fees, educational material, coffee breaks and lunches.

All prices are before tax.

Language 语言 English 英语

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Marketing Management

(GMP Module 4, coaching from the World's First Business School since 1819)

营销管理 COURSE OBJECTIVES 课程目标 - The objective of this course is to develop the theoretical marketing knowledge, strategic framework and practical skills needed by practicing managers. Formal lectures covering the "fundamentals" will be complemented by two case studies, mini-cases and exercises.

- The course will take a practical, managerial approach to marketing management. This course will provide expertise to participants in order to fully understand marketing practices. In addition, this course will help participants to develop their understanding of various marketing situations in different sectors such as food markets, distribution, telecommunications, services and more.

- At the end of the course, participants should have (1) learned the main principles and concepts of marketing, (2) understood the marketing approach, and (3) got used to framing and solving marketing problems.

COURSE OUTLINE 培训大纲 Day 1 • Introduction to marketing

Day 2 • Product innovation, brand management and pricing strategies • Marketing strategy - segmentation, targeting, • Designing and managing marketing channels and positioning and marketing communications Preparation starts before the class: Read and Preparation starts before the class: Read and prepare the “Trouble Brews at Starbucks” case prepare the ‘Virgin Mobile USA: Pricing for study (case will be provided on registration). the Very First Time’ case study (case will be provided on registration).

Facilitator 讲师 Frédéric Jallat Professor ESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.

M. Jallat is currently Professor at the Marketing Department and Academic co-Director of the graduate program in Pharmaceutical & Bio-Techs Management at the European School of Management (ESCP Europe) in Paris, France. He is also a KPMG Chair research associate there.

Price 价格

Member 会员: 9 240 RMB/person - Non member 非会员: 11 440 RMB/person The price includes: training fees, educational material, coffee breaks and lunches.

All prices are before tax.

Language 语言 English 英语

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Leadership and coaching

(GMP Module 5, coaching from the World's First Business School since 1819)

领导能力与指导 COURSE OBJECTIVES 课程目标 - Understand what is coaching and how they can find a new way to develop creative idea and empowerment.

- Strengthen their leadership, in a way adapted to their personalities and core competencies - Share better their knowledge thanks to improved public speaking and convincing skills.

The prerequisite is for the participants to have done 2 pre-works: 1. A feedback organized around 3 questions: "what was easy to implement and what was difficult after the 4 modules" "What do I want to focus on to improve?"

2. A preparation of a real future professional presentation

COURSE OUTLINE 培训大纲 Day 1 Best practices, coaching for success and leadership • Feedback on the 8 days training and its implementation and best practices exchanges • What is coaching? A new way to find solution and help people to be efficient Role-plays and exercises • Defining leadership: Why is there a growing interest in leadership?

Is it the same in Western or Asian countries? Group workshops The three dimension of leadership: vision, means and personal traits.

• The leaders’ skills: Is it acquired or innate?

What specific skills or knowledge should one learn if one wants to improve its leadership?

Why and how shall we develop Emotional intelligence and assertiveness?

Exercises and debate Day 2 Emotional charisma and public speaking • Tips for a better presence and convincing skills • Workshop and Role-plays to work on presentation skills • Feedback from the group and the coach Individual Action plan and conclusion • Maintaining mobilization even through changes or crisis • Action plan and conclusion

Facilitator 讲师 Anne-Claire de LAVIGERIE Adjunct Professor ESCP Europe: Ranked 2nd worldwide by Financial Times for its Master in Management in 2012.

Price 价格

Member 会员: 9 240 RMB/person - Non member 非会员: 11 440 RMB/person The price includes: training fees, educational material, coffee breaks and lunches.

All prices are before tax.

Language 语言 English 英语

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Trainer Introduction 讲师介绍

Alistair McArthur As a business consultant, business trainer and executive coach, Mr. Alistair McArthur has trained thousands of executives and staff in China and throughout Asia.

Alistair's ten years experience in China has enabled him to attain an understanding of the China business market and develop his Chinese language skills. He has been involved in business having consulted for companies both in China and abroad, while having been the Sales and Marketing Director in IPS for over two years.

Alistair's energetic and enthusiastic style of training has entertained trainees and made him very popular with his multi-national clients. He has been involved in training companies such as Siemens, Microsoft, Grand Hyatt Hotel and the International School of Beijing.

何敏杰 Ms. May He May He has 14 years of working experience conducting professional training and human resources development. Ms He has been in charge of designing training courses, implementing training plans, guiding and supervising departmental training activities.

She has delivered many management skills’ training courses to mid- and senior-level managers in hospitality, retailing, logistics and the manufacturing industries. Her customers are Danone, Nokia, Siemens, Swissotel, etc.

李兆麟 Mr. Alan Lee Mr. Lee has worked with a prestigious and highly successful multinational manufacturer for over 15 years. The Principal Consultant of Apex Management Solutions Ltd. has been engaged in business, quality, engineering and customer services improvement for more than 10 years.

Additionally, he was the Chairman of the Hong Kong Leadership Training Association for the years 1994 to 1997 and has been very active in the development of leadership training for the businesses in Hong Kong.

赵德法 Mr. David Zhao Mr. David Zhao is a senior trainer and consultant with expertise in project management, leadership and talent assessment. In the past ten years, Mr. Zhao successfully developed and delivered a couple of courses for international companies and universities. Mr. Zhao has more than 20 years experience in cross cultural management and has worked for GE, KSB, Alstom etc.

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Ms. Bonnie Rich Ms. Rich has over thirty years of senior management experience with an emphasis on management accounting (CEO, CFO) in various industries such as real estate development, software/hardware development, manufacturing, and international trade. Born in Canada, she has worked in and/or consulted extensively for companies in the United States, Germany, France and many other foreign countries.

黄永康 Mr. Andy Wong Andy Wong is a third generation Singaporean who has accumulated more than 15 years of international exposure on the senior management level. He was extensively involved in multiindustrial segments such as Chemical, Banking, Insurance, FMCG, Automobile, Hospitality and the Real Estate industry. With a strong passion for training, his classes are highly interactive, fun and informative, full of the latest information and techniques and he makes sure that every participant walks away with practical skills they can apply on the job. He is bilingual in English and Chinese, and connects well with all levels of an organization. His expertise lies in Recruitment, Business Development, Train the Trainer and Team (Leadership) Building.

Tracy Driscoll Tracy is a Beijing-based coach experienced in executive coaching, career coaching and life coaching. She draws on 18 years of professional experience in marketing and communications, and recruiting for advertising. Tracy worked closely with the Director China, the British Ambassador and other British Council department heads to design communications strategies for the British Council’s work in China. Tracy has received her ACC accreditation from the International Coaching Federation and completed the Coaching and Group Coaching and Training certification with the International Coaching Academy (ICA), Australia.

MTI Management Consulting (BEIJING) CO., LTD The consulting company MTI (MTI MANAGEMENT CONSULTING (BEIJING) CO., LTD) is specialized in Training and organizational development. In doing this we are especially focused on helping our customers successfully implement their strategies and to measurably contribute to our customer’s targets. Our focus is on leadership and sales excellence as well as team development.

APA Consulting Management Ltd. APA aims to help the organization to improve the leadership competencies at both individual and organizational level. Their leadership solutions are customized based on the demand and development stage of the organization. APA team is highly regarded as the top professionals in leadership expertise and development.

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CCIFC Boa r d o F S p o n So r S

W W W.C C I FC .O R G

J O B .C C I FC .O R G

In cooperation with

Chambre de Commerce et d'Industrie Française en Chine |Beijing 中国法国工商会|北京 Office C712, Lufthansa Center, 50 Liangmaqiao Road 亮马桥路50号，北京燕莎中心写字楼C712室 Chaoyang District, Beijing 100125, P.R.C 中国北京市朝阳区，邮政编码: 100125 phone / 电话 +86-10-6461 0260 | Fax / 传真 +86-10-6461 2990 Contact / 联系人 Huang Hailing | huang.hailing@ccifc.org Liliane Liang | liang.cong@ccifc.org web / 网址: www.ccifc.org HR Site / 招聘网站: job.ccifc.org