Sc trainingoffer2016 march2016 vf

2016

T RA I NI NG O F F ER

中国法国工商会 2016年培训

W W W. C C I FC . O R G

J O B . C C I FC . O R G

THE FRENCH CHAMBER OF COMMERCE AND INDUSTRY IN CHINA

South China branch

FRANCE CHINE

中 国 法 国 工 商 会

HR SERVICES Recruitment and Training We know you, we know them French Chamber HR services: A qualified HR team, whenever you need it

▶ F IND THE BEST TALENTS ▶ TRAIN YOUR STAFF

Our client s: Ai r France , Ai rbu s , Areva , Auchan , CN P A ssurances S . A . , EDF, G DF SU E Z , M a zars , Leroy M erli n , M ontagut , PSA , Sai nt- Gobai n , Serac , Ser vier, Schneider Elec tric , Société Générale , Veolia , Thales , Total , TL Scontac t . . .

Sisi XIAO xiao. sisi@ccifc .org Tel: +86 ( 20) 29 16 5526

WWW.CCIFC.ORG

JOB.CCIFC.ORG

Ch arl e ne WU wu .charlene@ccifc .org Tel: +86 ( 20) 29 16 552 5

FRANCE CHINE

中 国 法 国 工 商 会

Dear members, The HR department of the French Chamber of Commerce and Industry in China (CCIFC) is pleased to provide you with our South China Training Program for 2016.

Our 2015 Business Climate Survey reveals that while nearly 70% of French companies intend to hire more employees in 2016, HR related issues remain the Top risk for most businesses, including skilled staff shortage and management discrepancies. This is the reason why, since 2004, on top of our recruitment service, we have proposed public and in-house training courses to our members and clients. Today, CCIFC organizes around 50 professional training courses, independently or in collaboration with other organizations. The topics of our courses are quite varied, e.g. Management, Human Resources, Finance, Sales, Marketing or Personal development… and aim at addressing your needs to reach your objectives.

This year again, we are very delighted to provide you with our Training Program for 2016 compiled into this catalog. Please have a look and discover our Training Offer which includes our most successful training courses and much expected new ones.

For your complete information, all the courses are taught either in English or in Chinese to support your teams’ development in China, we offer special rates for more than 2 persons from the same company attending the same training session.

Besides the public courses, we are also strongly involved in the organization of inhouse trainings for you. Depending on your needs, we can propose: 1. All our public training courses as in-house trainings, 2. Tailor-made trainings matching your Company’s development objectives and staffs’ levels.

Finally, we would like to thank our long-time training cooperators: Bencham, German Chamber, as well as all the companies that chose CCIFC trainings.

We are committed to sharing our expertise with you, please let us know about your training needs and expectations!

Sisi XIAO HR ser vice s Direc tor Charlene WU HR ser vice s M anager

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CCIFC’s HR services With over 10 years’ experience, CCIFC’s HR department is well positioned to help you recruit and train your employees.

1) Recruitment service Building on the strength of over 10 years of expertise, the HR department acts as a placement agency and is specialized in recruiting French and/or English speakers as well as multicultural and multilingual professionals.

The recruitment process is divided into 4 steps: 1. We post your job description on our website dedicated to job offers: http://job.ccifc.org 2. We prescreen candidates from our CV pool of over 8000 candidates 3. We lead phone interviews with the pre-selected candidates 4. We provide you with a short list of potential candidates 2) Training offer The HR department works with high-level consultants and with the best French Business Schools to offer relevant and varied training programs including communication skills, etiquette, management, leadership skills, negotiation skills… This catalog showcases our public training courses offer.

Besides the public courses, the HR department can also propose tailor-made and inhouse training courses according to our clients’ needs and expectations. CCIFC Training Offer can be held in CCIFC meeting room dedicated to this kind of event.

For any question related to HR services, please contact: Sisi XIAO: xiao.sisi@ccifc.org | +86(20) 2916 5526 Charlène WU: wu.charlene@ccifc.org | +86(20) 2916 5525

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BUSINESS CENTRES

YOUR NEW OFFICE IN SOUTH CHINA

Interested in exploring the south markets but at the lowest cost and risks?

Come join us at CCIFC Canton Business Centre!

This state-of-the-art facility at the heart of Canton’s Central Business District is designed to accommodate start ups, commercial representatives and V.I.E.

Cont ac t : C ANTO N Al exan dre b E AU dOUx be audou x . alexandre@ccifc .org Tel: +86( 20) 29 16 5519

WWW.CCIFC.ORG

JOb.CCIFC.ORG

CCIFC 2016 Training offer – Read me first This catalog aims at compiling all CCIFC’s public courses that will take place over 2016 in CCIFC’s meeting room.

The catalog is divided into 3 parts: 1) Calendar of all public courses The next 2 pages are dedicated to the calendar of all public courses to be held in 2016.

This provides our clients with an overview of CCIFC’s Training Program divided into different categories.

2) Training offer presentation The 2016 Training Program is divided into 5 categories: • Professional skills • Leadership development • Financial management • Computer skills development • Language skills development 3) Trainer’s network presentation Over the past 10 years, we have been working with high level of consultants to provide our clients with the most suitable trainings to address their needs and expectations. All the trainers have been selected through the following process: • CCIFC HR department meets the Training provider company to build the relationship and make sure that the Training provider is serious and shares the same vision as CCIFC’s clients • CCIFC HR department meets the proposed Trainer to share the approach and the objectives of the training • CCIFC HR department attends a training ensured by the Training provider to assess the training performance and the topic relevancy • After each course, the trainees fill in an evaluation report assessing the Trainer, the training content and the materials used for the course.

Further to these evaluation reports, CCIFC can decide not to renew the cooperation with its Trainers.

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All these categories gather different trainings to support our client’s teams in their development.

While going through the catalog, you will discover all the courses’ descriptions. Those descriptions respect the following rules and order: - The description is composed of the following parts : 1. The title of the course 2. Key information at the top of the page, including: • Objective: to understand what are the key take-away of the course • Who should attend: to quickly identify who can benefit from such course • Language: in English or in Chinese, or both • Duration: from half a day up to 2 days • Facilitator: name of the trainer • Rating: average mark from previous participants. If the course is new, “New” will be mentioned instead 3. A more detailed description of the course including: • The course objectives • The course outline 4. A table with the dates of the courses and the prices for members and non-members (VAT included)

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New

New

New

New

8

FRANCE CHINE

18

CN

CN

EN

CN

CN

CN

EN

CN

CN

EN

CN

Operating Instructions for HR Legal Documents

Project Management Essentials

E-Commerce: How to sell your products online?

Supplier Development Basics

Creative Problem Solving & Decision Making

Difficult Customers & Complaint Resolution

Leading Chinese Teams

Telephone Selling Skills

Win-Win Negotiation Skills

Digital marketing in China

Employment Law Training

*All prices include VAT

17

CN

How to recruit in China/How to retain talented employees

22

21

20

19

16

15

14

13

12

11

EN

Working with French People

10

Language Page

PROFESSIONAL DEVELOPMENT

COURSE

中 国 法 国 工 商 会

Haijuan Chen

Cyril Drouin

Alan Lee

Bee Lam

John Dorris

Alan Lee

Alan Lee

Hank Liao

Cyril Drouin

Alan Lee

Fanxin Zeng

Janet Chen

Lily Ting

Trainer

1

1

1

2

2

1

1

2

1

2

1

1

1

Duration (Days)

1600/1800

1800/2000

1800/2000

3600/4000

4100/4500

1600/1800

1800/2000

3420/3800

1800/2000

3600/4000

1600/1800

1600/1800

1600/1800

Prices*

Jan

Feb

GZ: 18

Mar

GZ:22

Apr

GZ: 26-27

GZ: 19

May

GZ: 28-29

GZ: 2

Jun

Jul

GZ: 26

Aug

GZ: 8-9

GZ: 6

Sep

GZ:20 21

Oct

CCIFC South China Training Offer 2016

GZ: 25

GZ: 18

Nov

GZ: TBC

Dec

9

New

New

Language

CN

23

Page

CN

CN

How to Create Perfect PowerPoint Presentations

Better manage your data—Excel data analysis skill training

26

25

24

FR&CH

Chinese Course (in group / individual)

*All prices include VAT

CH&FR

French Course (in group / individual)

28

27

LANGUAGE SKILLS DEVELOPMENT

CN

Advanced Excel Business Data Processing and Analysis

COMPUTER SKILLS DEVELOPMENT

Financial Statements

Basic Accounting Preparation of PRC

FINANCIAL MANAGEMENT

COURSE

48 hours 48 hours

Soraia

1

1

1

1

Duration (Days)

Caissdy Pang/Xiao Chen

Shengtao Pei

Shengtao Pei

Shengtao Pei

Joan Wu

Trainer

4100/5400

4100/5400

1800/2000

1800/2000

1800/2000

1600/1800

Prices*

Jan

Feb Apr

From March

From March

GZ: 25

GZ: 24

Mar May

Jun

Jul

SZ: 19

Aug

Sep

GZ: 28

Oct

Nov

Dec

PROFESSIONAL DEVELOPMENT

Working with French People 如何与法国人士工作？ Objective

P Working with European managers, is source of both satisfactions and frustrations. Unfortunately, often miscommunication and misunderstanding have been source of disengagement towards the employer.

Experience has demonstrated that people who have been able to perform with an expatriate manager or within a European organisation have common characteristics. 该培训帮助学员理解法国人的工作和思维方式以便更有效率地与其工作。

Who should attend?

Language EN

P People needs to work with French people. 需要与法国员工工作的人。

Duration 1 Day

New!

Facilitator

Lily Ting

COURSE OBJECTIVES This Training is designed to Chinese managers or support staff working with foreigners. It will help to answer questions and understand the differences.

Most importantly, participants will be given the keys to earn the credibility and even trust in the eye of foreign managers. In this experience, participants are invited to have and active role.

该培训为中国籍经理或者需要和外国员工工作沟通的 员工设计，它能帮助您理解不同国籍员工在工作中沟 通的问题以及理解的差异。最重要的是，参与培训者 将从中学会与外国籍员工相处的关键点，由此参与培 训者能在将来的工作中扮演积极的角色。

COURSE OUTLINE 1. Understanding perceptions - How French people see Chinese professionals - How Chinese people see French Managers 2. Meeting expectations 3. Why is it difficult to work with French people?

4. Few keys to understand the communication gap 5. Engaging trust 6. Bringing value, questioning and Critical thinking 7. Role play exercises: The assistance will be invited to do role play based on existing stories or those experienced by participants.

1. 理解感知 -- 法国员工如何看待中国员工 -- 中国员工如何看待法国员工 2. 双方的预期 3. 为什么与法国职员工作中会遇到困难 4. 了解沟通障碍的关键点 5. 互相信任 6. 价值，质疑和批判思考 7. 角色扮演练习

Date

March 18, Friday, 2016, Guangzhou

Price

Member: 1,600 RMB/person

10

Non member: 1,800 RMB/person

Objective

P Recruiting the right person for the right job is one of the most important staffing functions as it has great impact on the productivity as well as the competitiveness of an organization. How to retain talented employees is a big challenge, this training designed to provide the required knowledge, skills to managers, supervisors to conduct the recruitment process effectively and make right hiring decisions and retain talented employees. 招聘合适的人做合适的工作是最重要的一个人力资源功能，对企业的生产力和竞争力有很大的影响。同时，如何 留住有才华的员工是一个很大的挑战,这个培训旨在提供所需的知识,技能给经理,主管，使其采取有效和正确的 招聘技巧和决策，并能留住有才华的员工。

Who should attend?

P The

training is mainly provided to persons working in recruitment f ield. Depar tment Managers, to Managers of middle/small size companies which don’t yet have a standard recruitment structure to retain talented employee. 培 训 主 要 是 提 供 给 那 些 负 责 招 聘 的 部 门 经 理 , 经 理 ，以 及 还 没 有一 个 标 准 的 招 聘 流 程 以 及 留 才 计 划 的 中 小 型 企 业 。

Language CN

Duration 1 Day

New!

Facilitator

Janet Chen

COURSE OUTLINE Part I: 1. What does company need? what is requied by a Compnay.

2. How to build talents pipeline 3. Key points during the interview 4. Role-play

第一部分： 1. 企业最想要怎么样的人才？企业的要求是什么？

Part II: 1. Whom do we want to retain 2. Ways for people retention

第二部分： 1. 人才留任的对象 2. 人才留任的4种方法 3. 给用人部门的建议

2. 如何建立人才库 3. 面试中的关键点 4. 角色扮演

3. Advice for managers

Date

April 22, Friday, 2016, Guangzhou

Price

Member: 1,600 RMB/person

Non member: 1,800 RMB/person

11

PROFESSIONAL DEVELOPMENT

How to recruit in China/How to retain talented employees? 如何在中国成功招聘，如何留住核心员工

PROFESSIONAL DEVELOPMENT

Operating Instructions for HR Legal Documents 人力资源法律文书操作指导 Objective

P To help enterprises to improve systemically the ability and level of making HR legal documents. 帮助企业系统性的提高制定人力资源法律文件的能力和水平。

Who should attend?

P

Language CN

HR manager and legal department officer. 人力资源经理，法律文件制定人。

Duration 1 Day Facilitator

Fanxin Zeng

COURSE OUTLINE 1. Staff management 2. Functions and cautions of paperwork management 3. Categories of general paperwork and forms 4. A greement management : - Ten cautions of labour contract signing - Making skills for several common paperworks 5. Regulation management : - Three effects of regulations - Three conditions of regulations validation - The main content of rules and regulations - Specific applications of rules and regulations

1. 员工管理 2. 文职工作的职能 3. 文职工作的分类与相应表格 4. 合同管理: - 签署合约的十个陷阱 - 几类常见文书的制作技巧 5. 规章管理: - 规章制度的三大效用 - 规章生效的三大条件 - 规章制度的主要内容 - 规章制度的具体应用

Date

May 19, Thursday, 2016, Guangzhou

Price

Member: 1,600 RMB/person

Non member: 1,800 RMB/person

12

CCIFC

Objective

P Managing projects well requires a great deal of skills and finesse, which makes it so interesting and de-

manding. Our open workshop Project Management will help you meet the challenges of cost pressure, limited time and high quality. It shows you how to plan and start a new project effectively, key facets to implement and manage an entire project successfully. Simulations and group activities enable you to better master the new project management techniques and templates to make information flow, monitoring and reporting more efficient. 项目管理工作有趣而富于挑战性，对技能技巧要求很高。本课程将带您迎难而上，直面成本压力、时间限制和品 质要求的考验，教您学会如何有效计划和启动新项目，领会成功开展和管理整个项目的要点。通过情景模拟和小 组活动，您能更好地掌握项目管理新技巧及工具，提高信息流程、项目监管和项目报告的效率。

Who should attend?

P Project managers, project engineers and other stakeholders.

Language CN

项目经理、项目工程师与相关人士。

Duration 2 Days Facilitator

Alan Lee

COURSE OUTLINE 1. Define project start and project target 2. Set up an efficient project organization 3. Role of project manager 4. How to develop the statement of work 5. Project planning stages 6. Apply work breakdown structure (WBS) 7. Develop phasing and project schedule plan 8. Anticipate risks and resolve problems 9. Analyze project budget and control cost 10. Project human resource planning and management 11. Communicate with the team and report to the management

1. 定义项目启动和项目目标 2. 建立有效的项目架构 3. 项目的角色 4. 如何建立项目描述 5. 项目管理的各个阶段 6. 工作分解结构的应用 7. 划分项目阶段，制作项目进度时间表 8. 预测风险并解决问题 9. 分析项目预算与控制成本 10. 项目人力资源计划及管理 11. 与团队的有效沟通，并向管理层报告

Date

May 26-27, Thursday, Friday, 2016, Guangzhou

Price

Member: 3,600 RMB/person

13

Non member: 4,000 RMB/person

CCIFC GIC

PROFESSIONAL DEVELOPMENT

Project Management Essentials 项目管理精要

PROFESSIONAL DEVELOPMENT

E-Commerce: How to sell your products online? 电子商务：如何在网上推销自己的产品？

Objective

P This course will help you to understand how to set-up and manage your E-commerce business in

China, thereby increasing your market power. 了解电子商务的中国特色，浅析中国网络营销的特点，制定符合中国市场的数字化战略 学会高效管理在中国 的电子商务业务。

Who should attend?

P This training session targets any brands or merchants with

an E-Commerce or Digital project on the Chinese market. 该培训课程针对任何在中国市场上进行电子商务或数字营销的商家

Language EN

Duration 1 Day

CCIFC GIC

Facilitator

Cyril Drouin

COURSE OBJECTIVES With more than 5,26 billion internet users and USD 310 billion in E-Commerce transactions in the past year, China is now the largest E-Commerce market in the world. The Chinese E-Commerce market is dominated by local players, most of which have no presence in the western world. This course will help you to understant how to set-up and manage your E-Commerce business in China, thereby in creasing your market power.

在过去几年中，数十亿计的互联网用户以及3千多亿 的电子商务交易，中国已经成为世界上最大的电子商 务市场，中国的互联网市场是本地员工为主，较少有 西方世界的加入。了解电子商务的中国特色，浅析中 国网络营销的特点，制定符合中国市场的数字化战 略，学会高效管理在中国的电子商务业务。

COURSE OUTLINE 1. Market insight 2. Digital landscape 3. Marketplaces 4. Digital marketing in China 5. E-commerce platforms in China 6. E-commerce operations 7. E-commerce strategy & case studies 8. Budget 9. A practical example: “My pants company would like to sell online in China” 10. Step by step: - A brief competitor analysis - A first E-commerce strategy - Costing and budget planning - KPIs - Business plan

1. 市场洞察力 2. 数字市场 3. 交易市场 4. 数字营销在中国 5. 中国电子商务平台 6. 电子商务运营 7. 电子商务战略及实例分析 8. 预算 9. 例如： “一家裤子公司如何在中国开展电商业务” 10.步骤： - 竞争对手实力简析 - 初期电子商务战略 - 成本计算和预算规划 - 关键绩效指标 - 商业计划书

Date

June 2, Thursday, 2016, Guangzhou

Price

Member: 1,800 RMB/person

14

Non member: 2,000 RMB/person

Objective

P This seminar offers interpretation of the integrated supplier development process, approach and

related basic tools. In addition, this course provides references about typical OEM requirements regarding supplier quality and delivery performance. Tools and methods will be presented and a comprehensive understanding of supplier development will be developed. 这个课程提供供应商开发的过程、方法以及相关基本工具的完整的理解和培训，同时它也提供典型的OEM供 应商质量和交货表现的参考要求。我们将介绍相关的工具和方法，并强化对供应商管理的全面理解。

Who should attend?

P

Language CN

Supplier Quality Managers, Supplier Quality Engineers. 供应商质量经理、供应商质量工程师。

Duration 2 Days

New!

Facilitator

Hank Liao

COURSE OBJECTIVES Supplier development is a strategic and systematic activity which targets to continuously improve the performance of your supply base. Initially applied in the automotive industry, supplier development has become more important also in other industries handling complex products and supply chains.

This seminar offers interpretation of the integrated supplier development process, approach and related basic tools. In addition, this course provides references about typical OEM requirements regarding supplier quality and delivery performance. Tools and methods will be presented and a comprehensive understanding of supplier development will be developed.

供应商开发是进行供应商持续改善的一系列战略性 和系统性的活动。它最初应用在汽车行业，现在它 在其他具有复杂产品和供应链的行业也变得越来越 重要。这个课程提供供应商开发的过程、方法以及 相关基本工具的完整的理解和培训，同时它也提供 典型的OEM供应商质量和交货表现的参考要求。我 们将介绍相关的工具和方法，并强化对供应商管理 的全面理解。

COURSE OUTLINE 1. I n t r o d u c t i o n o f i m p o r t a n c e o f s u p p l i e r development 2. Modular approach based on the product development process 3. Introduction of related methods and tools 4. Case study about supplier development 5. Introduction of typical OEM requirements 6. Practical experience sharing

1. 供应商质量管理的重要性介绍 2. 产品研发流程的模块化方法 3. 相关方法和工具介绍 4. 供应商开发的案例讨论 5. 典型的OEM要求介绍 6. 实际经验分享

Date

June 28-29, Thusday, Wednesday, 2016, Guangzhou

Price

Member: 3,420 RMB/person

15

Non member: 3,800 RMB/person

PROFESSIONAL DEVELOPMENT

Supplier Development Basics 供应商开发管理基础

PROFESSIONAL DEVELOPMENT

Creative Problem Solving & Decision Making 创造性解决问题和成功决策 Objective

P This workshop will teach you how to utilize tools to spark creativity, and enable you to develop comprehensive approaches to solve problems with fresh ideas and make high-quality decisions. 本课程将教你如何运用工具擦亮创意的火花，开拓解决问题的广泛的思路，用崭新的意念做出高质量的决 策。

Who should attend?

Language EN

P Mid- to senior level managers. 中高层管理人员。

Duration 1 Day

CCIFC GIC

Facilitator

Alan Lee

COURSE OBJECTIVES Faced with complex, open-ended, ever-changing challenges, organizations realize that constant innovation is critical to stay ahead of the competition.

As a leader, how effective do you manage these business difficulties? Can you break thought patterns and think differently? This workshop will teach you how to utilize tools to spark creativity, and enable you to develop comprehensive approaches to solve problems with fresh ideas and make high-quality decisions.

面对复杂、开放、多变的挑战，企业意识到不断创新是 在竞争中保持领先地位的关键。作为领导者，你能有效 地应对这些商业难题与挑战吗？你能打破思维定势，从 不一样的角度思考问题吗？本课程将教你如何运用工具 擦亮创意的火花，开拓解决问题的广泛的思路，用崭新 的意念做出高质量的决策。

COURSE OUTLINE 1. Identifying blockades to creative thinking 2. Creative tools 3. Problem Solving Model – KT Model 4. Collecting, analyzing and presenting data 5. Dissecting the problem root causes 6. Solution assessment for decision making 7. Risk assessment and management 8. Establishing contingency plan 9. Implementing the solutions 10.Evaluating the solution effectiveness after implementation

1. 认识创造性思维的障碍 2. 创意工具 3. 问题解决模式 – KT模型 4. 搜集、分析和展示数据 5. 剖析问题根源 6. 决策的解决方案评估 7. 风险评估与管理 8. 建立应急计划 9. 方案实施 10. 评估方案实施效果

Date

August 26, Friday, 2016, Guangzhou

Price

Member: 1,800 RMB/person

16

Non member: 2,000 RMB/person

Objective

P This training program helps you build up positive attitude and confidence towards complaints and difficult customers. You will better understand the causes of complaints and learn how to avoid unnecessary frustrations. Through practices and interactive communication, you will be equipped with skills to handle angry customers, and turn crisis into a service opportunity. 本课程将帮助您建立积极的态度来面对投诉和问题顾客。您将深入了解导致顾客投诉的起因，学会如何避免不 必要的顾客不满。通过实践活动和互动交流，你将掌握和愤怒的顾客打交道的技巧，把危机转化为服务的机会。

Who should attend?

P

Language CN

Those who daily work with customers . 任何在工作中需要与顾客打交道的职业人士。

Duration 1 Day Facilitator

Alan Lee

COURSE OUTLINE 1. The benefits of handling complaints and frustrated customers effectively 2. Avoid unnecessary complaints 3. Common causes for customer frustration 4. Build up a positive attitude in resolving complaints and difficult customers 5. Steps and skills for handling complaints and difficult customers

6. Quality customer service techniques 7. Explore and meet customers’ expectations 8. Control your fluctuating mood

1. 有效处理投诉和问题顾客的好处 2. 避免不必要的投诉 3. 顾客不满的常见起因 4. 建立处理投诉和问题顾客的积极态度 5. 处理投诉和问题顾客的步骤和技巧 6. 优质客户服务技巧 7. 摸索并满足顾客的期望 8. 自身情绪管理

Date

September 6, Tuesday, 2016, Guangzhou

Price

Member: 1,800 RMB/person

17

Non member: 2,000 RMB/person

CCIFC GIC

PROFESSIONAL DEVELOPMENT

Difficult Customers & Complaint Resolution 难缠顾客及投诉处理技巧

PROFESSIONAL DEVELOPMENT

Leading Chinese Teams

Objective

P This two-day program builds on the intercultural competence and awareness of foreign managers in China to better work with Chinese team mates. This course is supported with two assessments to build a deeper sensitivity to both personal development as an intercultural leader and to impact of culture on personal working style. Beyond building awareness this program targets leadership skills and best practices that are commonly cited by foreign managers in China as areas of difficulty.

Who should attend?

Language EN

P Manager and leaders from abroad leading team in China.

Duration 2 Days Facilitator

John Dorris

COURSE OUTLINE 1. Identifying the impact of culture 2. DIN Tool for navigating cultural conflict 3. GlobeSmart cultural dimensions’ assessment and briefing 4. Building trust and credibility with Chinese colleagues 5. Bridging communication style and expectation differences 6. Intercultural development inventory introduction and assessment briefing 7. Giving effective feedback to Chinese colleagues 8. Problem identification and solving with Chinese colleagues

Date

September 8-9, Thursday Friday, 2016, Guangzhou

Price

Member: 4,100 RMB/person

18

Non member: 4,500 RMB/person

New!

Objective

P

Telephone skills training will teach your staff how to speak in a clear, coherent and professional voice to achieve the vision of high quality for both internal and external customers. Excellent telephone communicators have refined interpersonal skills and a great understanding of how people like to be spoken to. 本课程能够帮助销售人员在无论是与外部或内部人士作电话沟通时，如何能高效地，清晰地表述，使对话方容 易接受，从而达到理想的效果。

Who should attend?

P

Language CN

Personnel, who need to sell or to contact with customer over the phone. 须通过电话对话来进行销售的销售人员。

Duration 2 Days Facilitator

Bee Lam

COURSE OUTLINE 1. Introduction to Telephone Skills - Overview, challenges, professional telephone manner 2. Preparation & Attitude - How to focus your mindset - The impact of negative and positive attitudes - Using the telephone to communicate a positive company ethos - Speaking to internal staff (co-workers) with a professional telephone manner 3. Positive Impressions - Making an excellent first impression - Building rapport, Matching and Mirroring skil 4. Structuring Calls & Establishing Needs - Structuring Inbound & outbound call - Managing the expectations of callers - Effective questioning techniques - Understand the barriers to good listening Learn active listening skills - Leading calls in a timely manner 5. Telephone Techniques - Confident telephone voice, expressive tone and professional language - Overcoming language barriers and confirming Information correctly - Closing calls and summarising the outcome - Transfer calls properly

1. 电话销售技巧概述 - 课程介绍，挑战，电话礼仪 2. 心态及准备 - 通话前的心态准备 - 正负面心态对电话对话的不同影响 - 在电话对话中建立公司形象 - 以专业形态进行电话对话

3. 正面印象 - 建立良好的第一印象 - 以亲和力争取共鸣的技巧 4. 电话话语组织及确立需求 - 组织拨出与接听的话语 - 拟定对话这的期望 - 高效的提问技巧 - 聆听技巧的提升 - 掌握电话对话的时间节奏

5. 电话销售话语技巧 - 声音、语调、速度的掌控，专业 术语的恰 当运用 - 克服不同的语言障碍，精确地收集信息 - 对话内容的总结与通话结束语 - 恰当地转播

Date

October 21-22, Thursday Friday, 2016, Guangzhou

Price

Member: 3,600 RMB/person

19

Non member: 4,000 RMB/person

New!

PROFESSIONAL DEVELOPMENT

Telephone Selling Skills 电话销售技巧

PROFESSIONAL DEVELOPMENT

Win-Win Negotiation Skills 双赢谈判技巧 Objective

P

Negotiation skills are vital and the key success factors to all kinds of businesses nowadays. This training program will help you understand your own and others’ negotiation styles, and apply practical techniques.

This will enable you to produce win-win result in various negotiation situations. By taking part in actual business cases analysis and role plays, participants can experience the negotiation process from a different angle and enhance their personal set of skills. 在现今商业社会无论从事哪一种行业，谈判技巧可说是成功必须具备的基本要素。本课程引导您认识自身及别 人的谈判风格，让您学习改善谈判流程和各种技巧，进而在谈判桌上达至致胜之道。课程导师会透过真实案例 的分享、角色扮演，引导您参与讨论，启发您从多角度去认识最新的谈判流程与技巧。

P

Suitable for those who want to enhance negotiation skills in order to achieve excellent performance in career path. 适合希望通过提升谈判能力改进工作表现的各行业人士。

Who should attend?

Language CN

Duration 1 Day Facilitator

Alan Lee

COURSE OUTLINE 1. Key factors in negotiation process 2. Applying various tactics and techniques to suit circumstances 3. Defining negotiation issues and alternatives 4. Listening and asking quality questions 5. Making and getting meaningful compromises 6. Breaking negotiation deadlocks 7. Understanding causes of conflicts 8. Strategies and process for resolving conflicts

1.

2.

3.

4.

5.

6.

7.

8.

谈判流程的关键因素 运用不同的技巧与策略应对各种情况 制定谈判话题与备选方案 如何聆听和发问 作出有意义的让步 如何解除谈判的各种障碍 了解冲突的成因 化解冲突的策略和流程

Date

November 18, Friday, 2016, Guangzhou

Price

Member: 1,800 RMB/person

20

Non member: 2,000 RMB/person

CCIFC GIC

Objective

P

This training bring the necessary skills to design, build, manage and measure effective online and digital campaigns weaving together the core skills of digital marketing, social media, online PR, paid and organic search and measurement programmes. In addition to an in depth knowledge of Digital Marketing, we will review in details the Chinese digital players which are all different from the rest of the world. 使学员对数字营销、社交媒体、线上公共关系维护和有机搜索及测量项目得到全面的了解，课程涵盖项目设 计、建设、管理和有效线上营销等主要技能。课程还会深入分析中国的数字营销市场，并分析中国数字营销团 队和国外团队的区别。

Who should attend?

P

This training session targets any brands or merchants which need to understand Digital Marketing or get more out of their Digital channels.

需要数字营销或者需要拓展数字营销渠道的公司和个人。

Language EN

Duration 1 Day

New!

Facilitator

Cyril Drouin

COURSE OUTLINE 1. Digital Marketing & Markets Insights - what is Digital marketing ?

- What Digital Marketing means for your brand or your company ?

2. Content marketing - How a search engine works ?

- How to build a Marketing strategy - Content marketing strategy for Baidu, Tmall,Taobao, Google 3. Social Marketing - Traditional media VS Social Media?

- Social Listening : Why and How to use it?

- Example of Weibo and Wechat, the best campaigns review.

4. Online Advertising - The main players in China and and the rest of the world - How online advertising works ? What to buy (PPC/ CPM/CPS/etc) ? How to buy it ? How to target it ?

- Example of Tmail, Baidu and Wechat, review on Google & Facebook ad 5. Budgeting - How to draft a "realistic" digital marketing full plan and budget - KPIs : How to define the right Key Performance Indicators and measure success or failure ?

- What are the digital marketing trends ?

1. 市场洞察力 - 什么是数字营销？ - 您的公司或您个人如何利用数字营销?

2. 市场内容营销 - 搜索引擎是如何运行的 - 如何制定内容营销策略？ - 百度, 天猫，谷歌的内容营销及搜索策 3. 社交市场营销 - 传统媒体VS社交媒体 - 社群聆听：为什么需要以及如何利用它？ - 详解微博， 微信，最佳广告活动回顾 4. 线上广告 - 中外线上广告团队 - 如何做在线广告？需要购买什么(PPC/CPM/CPS) ?如 何购买？如何确定目标人群？ - 详解天猫，百度，微信的广告策略， 回顾谷歌和脸 书广告 5. 预算 - 如何制定一个"实际"数字营销计划和制定预算？ - 如何确定适合的KPI和如何评估绩效？ - 未来的数字营销的趋势

Date

November 25, Friday, 2016, Guangzhou

Price

Member: 1,800 RMB/person

Non member: 2,000 RMB/person

21

PROFESSIONAL DEVELOPMENT

Digital Marketing in China 中国数字化市场营销

PROFESSIONAL DEVELOPMENT

Employment law training 外商投资企业劳动法培训

Objective

P This training will solve your employment law challenges, help you to reduce costs and contribute to the

set up of your organizational objectives. It is not only a course for Chinese employment law, but also a guide for foreign companies and their HRM to understand the differences between the Chinese and the French employment law framework, we will explain some commun labor law cases of foreign companies, and explain in detail the employment of foreign employees in china. 本课程旨在帮助从事人力资源管理的人士掌握日常工作中必不可少的中国劳动法律知识，避免因为对法律不 了解而造成的错误操作，帮助企业防范与规避不适当的人力资源管理带来的法律风险。本课程尤其注重讲解 外商投资企业经常遇到的劳动法相关问题，并通过将中国劳动法和法国劳动法、进行比较的方式，为欧洲企 业人力资源管理者进行跨文化人力资源管理提供法律支持，该培训将会增加外企常见的劳动法案例讲解，并 且详细讲解在中国的外国员工就业问题。

Who should attend?

P

Language CN

Human resource manager, human resource officer, department. manager/director, CEO 人力资源经理、人力资源 专员、管理人员。

Duration 1 Day

CCIFC

Facilitator

Haijun Chen

COURSE OUTLINE 1. Labour relations - Definition and importance of the labour relations - Considerations before signing labour contract - Modifications of labour contract - Dissolution of labour contract 2. Internal regulations and rules - Importance of internal regulations and rules - How to make an effective regulation and rule - How to improve the performance evaluation and avoid the legal risks by using internal regulations and rules 3. Working hours and vacations - Work schedules and range of application - How to set up and manage an overtime system - Vacation management 4. Remuneration and benefits policy - Salary, bonus and allowance distribution - Social insurance and housing public accumulation funds - Personal income tax 5. Foreign employees management - Immigration issues about working in China - Local contract VS Foreign Contract - Personal income tax issues: double tax 6. Labour dispute - How to avoid labour dispute - How to improve the odds of winning arbitration and litigation

1. 劳动关系 - 劳动关系的界定与重要性 - 劳动合同的签订 - 劳动合同的变更 - 劳动合同的解除（着重讲解如何避免解雇的法律风 险） 2. 企业规章制度 - 企业规章制度 - 规章制度的重要性 - 如何制定有效的规章制度（重点讲解简单实用的民主 程序与公示程序） - 巧妙运用规章制度提高绩效与规避风险 3. 工作时间与休息休假 - 工时制度的种类及适用范围 - 加班制度的设计 - 休假管理 4. 薪酬福利政策 - 工资、奖金与补贴的分配 - 社会保险与公积金 - 薪酬福利税收问题 5. 外国员工就业 - 外国人在中国就业管理制度 - 中国劳动合同 VS 外国劳动合同 - 外国员工税收问题 6. 劳动争议 - 如何避免劳动争议 - 如何提高赢得仲裁及诉讼的几率

Date

TBC

Price

Member: 1,600 RMB/person

22

Non member: 1,800 RMB/person

Objective

P

To acquire basics in accounting and financial statement in PRC. 本课程将会帮助您掌握相关中国会计准则，财务相关表格制作。

P

Accountants, non-accounting professionals who wish to

Who should attend?

Language CN

complete their professional backgrounds.

Duration 1 Day Facilitator

会计从业人员或希望对会计行业深入了解的人士。

Joan Wu

COURSE OUTLINE 1. General introduction of accounting 2. The accounting fondamental principles 3. Posting accounting transactions and edition of financial reports: - Chart of accounts - Debit-credit bookkeeping - Accounting process - Posting accounting transactions - Accounting equation and elements - Balance sheet and Profit and Loss statement 4. PRC Tax introduction: - Value-added Tax - Business Tax - Corporate Income Tax - Individual Income Tax

1. 会计概述 2. 会计核算的基本前提 3. 会计记账与报表编制: - 会计科目 - 借贷记账法 - 会计核算流程 - 会计记账 - 会计要素及会计等式 - 资产负债表及利润表 4. 中国税收简介: - 增值税 - 营业税 - 企业所得税 - 个人所得税

Date

October 28, Friday, 2016, Guangzhou

Price

Member: 1,600 RMB/person

23

Non member: 1,800 RMB/person

CCIFC GIC

PROFESSIONAL DEVELOPMENT

Basic Accounting and Preparation of PRC Financial Statements 基础会计和财务报表

Advanced Excel Business Data Processing and Analysis Excel商务数据高级处理与分析

COMPUTER SKILLS DEVELOPMENT

Objective

P

Beginning a new job that needs advanced Excel skills? This is an activity-based workshop covering advanced Excel features and commands for Excel users who wish to deepen their knowledge of this business application. 您是否遇到这样的挑战：需要掌握更高级的Excel应用技巧，以应对一项新的工作任务？本次培训课程将通过 大量的实践练习，加深参与者对Excel的认识和了解；而通过本次课程，您将学习到丰富的Excel经验技巧和高 级Excel应用技术。

P

For experienced Excel users who need to get their Excel skills up to speed for reporting and analysis. 本课程面向商业数据分析人士，旨在帮助用户为实现专业分析做好 技术准备。

Who should attend?

Language CN

Duration 1 Day Facilitator

Shengtao Pei

COURSE OUTLINE 1.

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Advanced Cell Formatting Must Know Functions Digital Dashboard Sorting & Filtering Pivot Table More on Excel Charts Go-seek, Scenario & Solver Introduction to Excel Macros

1. 单元格格式高级设置 2. 必备常用函数 3. 构建数字仪表盘报表 4. 排序筛选 5. 数据透视 6. EXCEL高级图表 7. 目标求解、方案分析及规划求解 8. EXCEL宏

Date

March 24, Thursday, 2016, Guangzhou

Price

Member: 1,800 RMB/person

24

Non member: 2,000 RMB/person

CCIFC GIC

How to Create Perfect PowerPoint Presentations 轻松操作 完美演示 — PPT制作技巧课程

P

P

Everyone who would like to improve the quality and efficiency of their PPTs. 本课程适合需要提高PPT制作质量和制作效率的PPT用户。

Who should attend?

Language CN

Duration 1 Day Facilitator

Shengtao Pei

COURSE OUTLINE 1. PPT使用现状和问题 - PPT制作中困扰我们的问题 - 制作PPT合理的思路 2. 企业PPT格式规范方法与技巧 - 使用PPT主题规范背景和格式 - 企业PPT主题模板的合理保存 - 企业PPT主题的修改方法 3. PPT内容编辑实战技巧 - PPT内文字的编辑 - PPT内图片的编辑 - PPT内图示的运用技巧 - PPT内表格的绘制 - PPT内影音文件的插入技巧 4. 动态展示效果的设置 - 简单PPT切换的设置 - 制作适合演示的动画效果 5. PPT现场演示技巧与分享 - PPT的演示辅助工具 - PPT演示中的快捷键

1. Present situation and problems of using PPT - Common problems in PPT making - Directions and principles of making PPTs 2. Skills of using PPT templates - Use themes to format your slides - Tips to save your themes - How to edit your PPT themes 3. PPT content editing skills - Text editing in PPT - Image editing in PPT - How to use graphics in PPT - Drawing tables in PPT - Audio and video editing in PPT 4. Improve your efficiency - PPT structuring - Suitable animation effects for presentations 5. Presentation skills sharing - Useful tools in presentations - Shortcuts in presentation

Date

March 25, Friday, 2016, Guangzhou

Price (EN)

Member: 1,800 RMB/person

25

Non member: 2,000 RMB/person

CCIFC GIC

COMPUTER SKILLS DEVELOPMENT

Objective Do you still spend nights creating PowerPoint presentations? Do you admire others for their amazingly professional slides? Do not let PPT trouble you at work, but make the most out of it!

After this training, participants will master the skills of PPT editing and improve their efficiency. In addition, you can learn not only how to include animations in your slides and how to make them more professional, but also how to use your enterprise’s PPT templates. 您是否在万家灯火的时候还在加班赶制明天要用的PPT？您是否对别人做的PPT专业漂亮而羡慕不已？不要让 PPT成为您工作中的烦恼，我们要让PPT成为工作的好助手！ 通过本课程，您将能熟练应用PPT内容编辑的方法和技巧，提高PPT制作效率；学习并掌握PPT动态演示设置 的技巧和演示技巧，提高PPT制作水准；同时能了解公司PPT标准模板的使用方法，提高公司PPT的标准化水 平，减少PPT格式修改时间。

Better manage your data—Excel data analysis skill training 更好的管理你的数据—Excel数据处理与统计技巧课程

COMPUTER SKILLS DEVELOPMENT

Objective

P Faced with the huge amount of data, complicated and repetitive work, from the data searching, sorting

and business reports making, which method and skill will help us to master the Excel more easily?

After this course, you will master the proposed data source formats in data processing, correct the error habit while establishing the data form, to enhance the efficiency of processing data and master operation skills. You will also master the tools of fast making report and data analysis function, improve the efficiency of data analysis and find the suitable way for data presentation and performance, highlight the information of data, improve the work reports quality. 面对海量的工作数据和繁复的重复工作，从数据的查找、整理到商务报表的快速制作，我们需要掌握什么样的 方法和技巧才能轻松驾驭 Excel 制作报表？ 通过本课程，您将能掌握数据分析中的理想数据源格式，改变建立数据表格的错误习惯，从而提升数据处理 效率的实用功能并掌握操作技巧。在课内进行报表制作的重要工具和常用数据分析函数，提高数据统计分析 效率，找到适合自己的数据呈现方式和表现手法，突出数据信息，提高工作报表质量。

Who should attend?

P

For the People who need to improve the Excel using level, improve the efficiency of data processing. 本课程适合有需要系统提升 Excel 使用水平，提高数据处理效率的 Excel 用户。

Language CN

Duration 1 day

CCIFC GIC

Facilitator

Shengtao Pei

COURSE OUTLINE 1. The basic data processing flow and the notice 2. Data collection and sorting 3. Data analysis faster 4. Statistical analysis and report making with function 5. The present of data information 6. Excel reports preparation

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2.

3.

4.

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6.

数据处理基本流程和注意事项 数据的收集和整理 数据的快速统计与分析 数据信息的呈现 使用宏和VB代码整理和编辑数据EXCEL高级图表 Excel 报表的发布准备

Date

August 19, Friday, 2016, Shenzhen

Price

Member: 1,800 RMB/person

26

Non member: 2,000 RMB/person

French Language Course - Beginner 法语语言课

P

P

If you have been to zero or a few French courses before and if you are very interested in this beautiful language, you may choose Beginner 1 where you may learn the rules of pronunciation, expressions of daily communication and basic French grammar.

Who should attend?

Language CN/FR

Duration 48 hours

CCIFC

Facilitator

CAI Wanmei/Soraia

COURSE OUTLINE 2 Levels Available Beginner 1: If you have been to zero or a few French courses before and if you are very interested in this beautiful language, you may choose Beginner 1 where you may learn the rules of pronunciation, expressions of daily communication and basic French grammar.

Beginner 2: If you already know the rules of pronunciation, notions of basic French grammar (Interrogative sentences, conjugaison...) and simple daily communication (greetings, tell time...), you may choose Beginner 2 to move on to a larger vocabulary and more complicated grammar points (past tense, future tense).

Our Professors All of our professors are bilingual (French-English), some of them are even trilingual (French-EnglishChinese).

Course Schedule Beginner 1 - Spring Season : 30 sessions x 1.5 hours, 45 hours in total Beginner 2 - Autumn Season: 21 sessions x 2 hours + 3 hours final exam, 45 hours in total Class size: 5 participants Certificate: certificate of completion is provided *Possibility to have an individual course, please contact us for more information.

Date

From March 2016 in Shenzhen

Price

Member: 4,100 RMB/person

27

Non member: 5,400 RMB/person

LANGUAGE SKILLS DEVELOPMENT

Objective The French Chamber of Commerce in Shenzhen organises French courses in small groups where you can improve your French with other professionals.

Cours de Mandarin Débutant 中文课 Objective

P

Ce cours-là est destiné aux étrangers qui n’ont ni base du mandarin ni d’autres dialectes chinois et qui veulent apprendre le chinois comme leur deuxième langue

LANGUAGE SKILLS DEVELOPMENT

Who should attend?

P

Language FR/CN

Débutant

Duration 48 hours

CCIFC

Facilitator

Caissdy Pang/Xiao Chen

COURSE OBJECTIVES S’initier au chinois, acquérir les bases permettant notamment de faire face aux situations courantes de la vie quotidienne. Les aptitudes en expression écrite seront développées à titre secondaire et en fonction des attentes du groupe.

COURSE OUTLINE Leçon 6 紧急情况 (Urgence) Dialogue 1 报警 (Comment avertir la police?)

Dialogue 2 护照丢失 (Perte du passeport) Leçon 7 餐厅(Restaurant) Dialogue 1 点餐 (Passer une commande) Dialogue 2 结账 (Règlement) Leçon 8 购物(Courses) Dialogue 1 会面 (Fixer un rendez-vous) Dialogue 2 询问价格 (Combien ça coûte?)

Leçon 9 度假 (Vacances) Dialogue 1 酒店机票预订(Réservation des billets et de l’hôtel) Dialogue 2 服务 (Service) Leçon 10 休闲活动 (Loisirs ) Dialogue 1 接风 (Accueil) Dialogue 2 答谢 (Remerciement)

Leçon 1 拼音 (Pinyin) 声母 (Consonne initiale) 韵母 (Voyelle) Leçon 2 数字(Chiffres) Dialogue 1 数字(Chiffres) Dialogue 2 交换电话号码 (Echanger les numéros de téléphone) Leçon3 到达 (Arriviée) Dialogue 1 在飞机上 (Dans l’avion) Dialogue 2 入关 (Douane) Leçon 4 交通(Moyen de transport) Dialogue 1 的士 (Taxi) Dialogue 2 公共交通 (Transports en commun) Leçon 5 银行 (Banque) Dialogue 1 如何开户?(Comment ouvrir un compte à la banque?)

Dialogue 2 欧元换人民币 (Convertir les EUROs en RMB)

* Possibilité de cours individuel / weekend. * L'ouverture d'une session est conditionnée par un nombre d'inscrits minimum. * Les cours ne seront pas dispensés lors des congés officiels chinois.

Date

From March 2016 in Shenzhen and in Guangzhou

Price

Member: 4,100 RMB/person

28

Non member: 5,400 RMB/person

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Trainer’s network presentation Alan Lee Mr. Alan Lee worked in a prestigious multinational manufacturer as head of engineering department for 15 years. He has been engaged in business, quality, engineering and customer services improvement for more than 30 years. He was the Chairman of the Hong Kong Leadership Training Association for the years 1994 to 1997 and has been very active in the development of leadership training for the businesses in Hong Kong.

He holds a Bachelor of Science Degree in Electrical Engineering from the National Cheng Kung University of Taiwan and a Master of Science Degree in Engineering Business Management from the University of Warwick, UK.

Bee Lam Mr. Bee Lam has been engaged in sales and sales management, business, quality and customer services improvement for more than 5 years, he is a certified facilitator for Huthwaite SPIN and Wilson Learning, NLP Certified Practitioner, he graduated in Sociology from Baptists University Hong Kong

Caissdy Pang Ms. Caissdy Pang has been a professional Chinese teacher since 2009. She has taught hundreds of people from different countries, of different ages. Her lessons are specifically tailored according to students’ needs and levels. She can help you improve all aspects (speaking, listening comprehension, reading and writing) and help you prepare for HSK tests. She can also teach you about Chinese culture and customs. Ms. Caissdy Pang speaks fluent French and English.

Cyril Drouin Mr. Cyril Drouin is the Chief eCommerce Officer for Greater China at Saatchi & Saatchi. He is based in the Shanghai office, but he travels extensively for business, lectures, and trainings.

Cyril has lived in China since 1998 and in 2003 founded BysoftChina, an eCommerce and digital agency focusing on the Chinese market. As its CEO and Senior eCommerce Consultant, Cyril, over the more than 10 years since its inception, helped BysoftChina to grow into a leading agency, with clients extending from SMEs to multinationals. Local and international companies came to rely on the eCommerce and digital marketing expertise Cyril used to create their successes in either optimizing or creating their digital & eCommerce presence in China.

So far, over 100 retailers, brands, manufacturers, and small business have benefited from his expertise on the entire lifecycle of an eCommerce project. From its consulting and strategic phases to implementation and monitoring performance.

Cyril is a regular well-respected speaker and trainer at various digital and eCommerce conferences. He hosts high-level training sessions about the Chinese eCommerce ecosystem in China and around the world. Cyril is teaching eCommerce and Digital Marketing to MBA students as well.

Cyril holds a Master degree in IT & Mathematics. He is native in French and fluent in English, also has a good command of Chinese, so his trainings are attended by trainees from all walks of life in Chinese business.

CCIFC Training catalog Trainer’s network presentation

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Trainer’s network presentation Fanxin Zeng Mr. Fanxin ZENG is the co-operator of Da Cheng Law Offices, lawyer, vice director of Shenzhen branch company, working for 11 years, holding the official qualifications of human resources management and advanced enterprise (legal) risk control. His leading team is “specializing the study of Labor Law, focusing on civil and commercial case”, perseveres in philosophy of “interactive service” based on the customer’s perspectives and suggestions for adjustment service, following the development path of “team working and self-motivation”. They rely on the top resources provided from Da Cheng Law Offices and its leading law service management system, sustain providing accurate, timely, professional and comprehensive law solutions for high-end customers.

Haijuan Chen Ms. Haijuan CHEN, Doctorate in law, is the senior legal advisor of Guangzhou office, DS Avocats. Haijuan CHEN has developed an expertise in labor law, including individual and collective negotiations with a wealth of practical experience in labor law: providing daily labor law consulting for dozens of foreign enterprises; drafting, reviewing and modifying a large number of rules and regulations, employee handbooks and labor contracts; participating in numerous labor disputes, negotiations (including collective bargaining), dealt with many cases of dismissal successfully; having plentiful experience in employment law arrangement for foreign workers in China; also training Chinese labor law short-term courses to FIE human resources directors and general managers.

Hank Liao Mr. Hank Liao Worked in many projects regarding Material Cost Reduction for KSB, delivery Task Force for Romay, Intelligent Factory for Haier, Supplier Development for Homag, Supplier Audit at Schaeffler Fuchun, and etc.

As Supplier Quality & Development Team Leader for Powertrainin GM China, achieved PPM reduction from 12 to 4.7 without compromising quality. He also contributed to the successful overseas launch of Cruze, ExcelleXT/GT and New Regal.

As Supplier Quality Leader in Volkswagen Shanghai, helped in the successful launch of EA111 1.4L/1.6L engine and improved suppliers’ quality to ensure flawless production to prevent engine assembly from disruption and shutdown issues.

Janet Chen Ms. Janet Chen is the Board Director/CEO of BN International Holding Co., Ltd which is a third part financial platform in GZ and HK. Janet has more than 16 years of HR experience of which 11 years are in the managerial capacity in both manufacturing and commercial set up. She worked as a Sr. HR Manager or Director in many famous companies such as: Emerson, Tyco, Dell, UTStarcom. Especially has Solid practice of manpower analysis, Recruitment, HR budget planning, people development, succession planning, etc. She also has deeply understanding operation situation in China of the Middle/Small size companies.

Joan Wu Ms. Joan Wu, has a total of 15 years of experience in Accounting. She has been with Mazars for more than seven years and is a manager in the Mazars Guangzhou Outsourcing Department.

Before joining Mazars, she worked at Arthur Andersen for more than seven years. The clients she serves are mainly foreign invested manufacturing, services and trading companies, as well as representative offices. She has studied in France and has a Masters in Administrative and Economy Management, and she obtained the Chinese “qualified accountant” certificate.

CCIFC Training catalog Trainer’s network presentation

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Trainer’s network presentation John Dorris Mr. John Dorris is an APEC speaker, adjunct professor and one of China’s leading experts in cross cultural solutions. Over the past 14 years, he has worked from supervisor to executive level leaders from every corner of the world working in greater China and Asia to be more effective and inclusive in a multi-cultural business environment. John is certified in 12 industry standard cross cultural tools including assessments and training courses covering all major academic and business settings. His signature workshop on Diversity and Inclusion has been highly praised by fortune 100 companies, embassies and consulates across Asia.

John brings a wealth of knowledge to his clients through his rich multi-cultural background having lived and worked in nine countries. He was born in Singapore, raised in a US diplomatic family and grew up in Asia, the US and the Middle East. John studied intercultural solutions in the US and Europe and is fluent in three languages including English, Mandarin and Italian.

Certifications and Specialized Training: •Certified in Facilitation and Reviewing by Roger Greenaway •Certified GlobeSmart, GlobeSmart Teams, and GlobalSmart Leadership Assessor •Certified Leadership Development Framework Assessor and Coach •Certified Cross Cultural Trainer •Certified Diversity and Inclusion Trainer

Lily Ting Born and educated in France, Lily Ting started her career in Hong Kong. She worked for numerous international firms of all kind of industries, supporting hiring managers to recruit local staff and training organisations in bridging the communication gap.

She set up the recruitment department of the French Chamber of Commerce in Hong Kong and worked for two leading recruitment firms.

Over 10 years ago, she set up her own training practice, travelling regularly in the PRC, supporting clients in acquiring new talents or developing management and communication competencies within multicultural teams.

Shengtao Pei Mr. Pei Shengtao is a Microsoft Office Professional Trainer, Microsoft Certified Partner for Learning Solution, engaged in corporate Office training consulting and lecturing, services for many MNCs, GOVs, colleges and universities, he has more than 6 years’ training experience on corporate IT techniques training and Office series course training, he understands the subtleties of customers’ need and tailors to their requirements on IT system software applications and training solutions to help improve their work efficiency, he researched intensively on topics about corporate training and adult education which he understands to include in his training courses, he is good at teaching in a simple but profound way, the courses’ structures are coherent and logical. He understands to motivate his students in a humorous way

Soraia Soraia is a French native speaker, she is graduated from Louis Lumière university, Lyon in Science of education. She lives in China since 2013, teaching french to adults and childrens.

Xiao Chen Ms. Chen Xiao has got her PhD in French linguistics from Guangdong University of Foreign Studies, and now is teaching French at Grangzhou University. She has been teaching Mandarin Chinese and French at CCIFC since September 2007, giving the following courses: Mandarin elementary, Mandarin intermediate.

CCIFC Training catalog Trainer’s network presentation

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HR SERVICES Recruitment and Training We know you, we know them French Chamber HR services: A qualified HR team, whenever you need it

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