CCIFC Training Offer Beijing Branch 2015

2015 TRAINING OFFER

W W W.C C I FC .O R G

J O B .C C I FC .O R G

中国法国工商会 2015年培训 THE FRENCH CHAMBER OF COMMERCE AND INDUSTRY IN CHINA

Beijing branch

FRANCE CHINE

中 国 法 国 工 商 会

HR SERVICES

招 聘 与

培 训

Recruitment and Training We know you, we know them French Chamber HR services: A qualified HR team, whenever you need it

▶ F IND ▶

THE BEST TALENTS

TRAIN YOUR STAFF

Our client s:

FRANCE CHINE

Air France, Airbus, Areva , Auchan , CNP Assurances S. A ., EDF, GDF SUEZ , Mazars, Leroy Merlin, PSA , Saint-Gobain, Serac , Servier, Schneider Electric , Société Générale, Veolia, Thales, Total, TLScontact ...

中 国 法 国 工 商 会 Audrey REH BY rehby. audrey@ccifc.org Tel: +86 (10) 6461 0260 -38

WWW.CCIFC.ORG

JOB.CCIFC.ORG

FRANCE CHINE

中 国 法 国 工 商 会

Dear Madam, Dear Sir, The main role of the French Chamber of Commerce in China is to help French companies succeed in Mainland China through information, networking and business development services. In this regard, we are convinced that a company’s success not only depends on its business plan or strategy but also deeply relies on its human resources.

Our 2014 Business Climate Survey reveals that while nearly 70% of French companies intend to hire more employees in 2015, HR related issues remain the Top risk for most businesses, including skilled staff shortage and management discrepancies. This is the reason why, since 2004, on top of our recruitment service, we have proposed public and in-house training courses to our members and clients. Today, CCIFC organizes around 50 professional training courses, independently or in collaboration with other organizations.

The topics of our courses are quite varied, e.g. Management, Human Resources, Finance, Sales, Marketing or Personal development… and aim at addressing your needs to reach your objectives.

This year again, we are very delighted to provide you with our Training Program for 2015 compiled into this catalog. Please have a look and discover our Training Offer which includes our most successful training courses and much expected new ones.

For your complete information, all the courses are taught either in English or in Chinese to support your teams’ development in China.

Besides the public courses, we are also strongly involved in the organization of in-house trainings for you. Depending on your needs, we can propose: 1. All our public training courses as in-house trainings, 2. Tailor-made trainings matching your Company’s development objectives and staffs’ levels.

Finally, we would like to thank our long-time training cooperators: Spanish Chamber, Swisscham, German Chamber, China-Italy Chamber of Commerce and Danish Chamber, as well as all the companies that chose CCIFC trainings: Areva. Air Liquide, Airbus, Alcan, Alstom, Altran, Andros, Arc International, Arkema, Auchan, Bernard Controls, Bureau Veritas, Carrefour, Simon Associés, EDF, EFTEC, Ensival Moret, GDF-Suez, Gemalto, Hermes, Lafarge, L'Oréal, LVMH, Novasep, PCM, PSA, Saint-Gobain, Safran, Schneider Electric, Servier , Total, Thales, Ubifrance, Veolia…

We are committed to sharing our expertise with you, please let us know about your training needs and expectations!

Warm regards, Mrs. Nathalie Aniel Beijing Branch Executive Director CCIFC Beijing I French Chamber I 中国法国工商会 3

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CCIFC’s HR services With over 10 years’ experience, CCIFC’s HR department is well positioned to help you recruit and train your employees.

1) Recruitment service Building on the strength of over 10 years of expertise, the HR department acts as a placement agency and is specialized in recruiting French and/or English speakers as well as multicultural and multilingual professionals.

The recruitment process is divided into 4 steps: 1. We post your job description on our website dedicated to job offers: http://job.ccifc.org 2. We prescreen candidates from our CV pool of over 8000 candidates 3. We lead phone interviews with the pre-selected candidates 4. We provide you with a short list of potential candidates 2) Training offer The HR department works with high-level consultants and with the best French Business Schools to offer relevant and varied training programs including communication skills, etiquette, management, leadership skills, negotiation skills… This catalog showcases our public training courses offer.

Besides the public courses, the HR department can also propose tailor-made and in-house training courses according to our clients’ needs and expectations. CCIFC Training Offer can be held in CCIFC meeting room dedicated to this kind of event.

For any question related to HR services, please contact Audrey Rehby: rehby.audrey@ccifc.org – (10) 6461 0260 ext. 38.

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CCIFC 2015 Training offer – Read me first This catalog aims at compiling all CCIFC’s public courses that will take place over 2015 in CCIFC’s meeting room.

The catalog is divided into 3 parts: 1) Calendar of all public courses The next 2 pages are dedicated to the calendar of all public courses to be held in 2015.

This provides our clients with an overview of CCIFC’s Training Program divided into different categories.

2) Training offer presentation The 2015 Training Program is divided into 7 categories: • Professional skills • Personal competence development • Human resources solutions • Leadership development • Financial management • Computer skills development • Language skills development 3) Trainer’s network presentation Over the past 10 years, we have been working with high level of consultants to provide our clients with the most suitable trainings to address their needs and expectations. All the trainers have been selected through the following process: • CCIFC HR department meets the Training provider company to build the relationship and make sure that the Training provider is serious and shares the same vision as CCIFC’s clients • CCIFC HR department meets the proposed Trainer to share the approach and the objectives of the training • CCIFC HR department attends a training ensured by the Training provider to assess the training performance and the topic relevancy • After each course, the trainees fill in an evaluation report assessing the Trainer, the training content and the materials used for the course.

Further to these evaluation reports, CCIFC can decide not to renew the contract with its Trainers.

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All these categories gather different trainings to support our client’s teams in their development.

While going through the catalog, you will discover all the courses’ descriptions. Those descriptions respect the following rules and order: - The description is written in English. If the training is held in Chinese only or both in Chinese and English, the training description is written in both languages (one page for each language).

- The description is composed of the following parts : 1. The title of the course 2. Key information at the top of the page, including: • Objective: to understand what are the key take-away of the course • Who should attend: to quickly identify who can benefit from such course • Language: in English or in Chinese, or both • Duration: from half a day up to 2 days • Facilitator: name of the trainer • Rating: average mark from previous participants. If the course is new, “New” will be mentioned instead 3. A more detailed description of the course including: • The course objectives • The course outline 4. A table with the dates of the courses and the prices for members and non-members (VAT included)

7

New

New

New

8

FRANCE CHINE

17-18

16

15

13-14

12

2

Christine GAO

*All prices include VAT

Time master

Six Thinking Hats®

CH

CH/EN

EN

Presentations: exceeding expectations

EN

Making your meetings a success

CH/EN

EN

Cross cultural communication and management in China

Mind mapping introduction

EN

Business report writing

27-28

25-26

24

22-23

21

20

19

0.5

0.5

Felix Heinzelmann Harley XIONG

2

1

Felix Heinzelmann & Bree ZHAO Alistair McArthur

0.5

1

Alistair McArthur

Chloé Ascencio

Alistair McArthur 1

2

1

2

2

1

Colin LI

Alistair McArthur

May HE

Alistair McArthur

Cyril Drouin

Duration (Days)

900/1300

1000/1400(CH) 1100/1500(EN)

4000/4500

2000/2400

1100/1600

2500/3500

2100/2600

3900/5400

6000/8400

2400/2800

3900/5500

4000/4500

2900/3500

Prices*

23

Jan

4 (EN)

Feb

23

17(EN) 18(CH)

Mar

7-8

Apr

28-29

May

19 (EN)

17

15-16

25-26

Jun

CCIFC Training Offer 2015 Trainer

PERSONAL COMPETENCE DEVELOPMENT

CH

EN

Relationship selling: effective steps for growing sales

Win-Win negotiation

CH

Excellence in customer service

EN

EN

Empowering your executive assistant

Project Management: Applying Skills

CH/EN

E-Commerce: how to sell your products online?

10-11

Language Page

PROFESSIONAL SKILLS

COURSE

中 国 法 国 工 商 会

Jul

27

11

3-4

Aug

15(EN) 16(CH)

Sep

20 (CH)

Oct

25-26

Nov

4 (CH)

Dec

9

New

New

New

New

Language

Page

CH

HR for non-HR managers

EN

Leadership skills for line managers

EN

EN

37

36

35

33-34

31-32

29-30

EN

EN

PowerPoint essentials (2007/2010/2013)

PowerPoint for presenters

40

39

38

*All prices include VAT

Advanced English in business

English for elementary learners

EN

EN

42

41

LANGUAGE SKILLS DEVELOPMENT

EN

Excel (2007/2010/2013): database management

COMPUTER SKILLS DEVELOPMENT

Budget management and cost control

Finance for nonfinancial executives and managers

FINANCIAL MANAGEMENT

CH

Essentials in nanagement for new leaders

LEADERSHIP DEVELOPMENT

CH

Confident recruitment and selection skills

HUMAN RESOURCES SOLUTIONS

COURSE

Elliot Zaagman

Elliot Zaagman

Alistair McArthur

Alistair McArthur

Alistair McArthur

Franรงois Bernard

Franรงois Bernard

Birgitta Sรถderstrรถm

Christine GAO

Lynn HE

Lynn HE

Trainer

80 units

80 units

1

1

1

1

1

2

2

2

1

Duration (Days)

5300/5800

5300/5800

1800/2000

1800/2000

1800/2000

2800/3900

2800/3900

4400/4800

3900/5400

4400/4800

2200/2400

Prices*

19

Jan

Feb

16-17

Apr

11

19

May

Mar 16 - Jun 29

Mar 17 - Jun 30

26

Mar

9

30

10-11

Jun

Aug

Jul 6 - Oct 24

3

30-31

Jul

4

Sep

2

Nov

Oct 26 - Jan 30

29-30

Oct

2

Dec

PROFESSIONAL DEVELOPMENT

E-Commerce: How to sell your products online 电子商务：如何在网上推销自己的产品？ Objective

P

To understand how to set-up and manage your e-Commerce business in China

Who should attend?

P P

Any brands or merchants with an e-Commerce or digital project on the Chinese market Entrepreneurs or e-Commerce practitioners can join this course

Language CH/EN

Duration 1 Day

Rating 9.40/10

Facilitator

Cyril Drouin (EN)

COURSE OBJECTIVES -- Understanding of the Chinese e-Commerce market, local players, Chinese internet user’s behavior, Chinese digital strategy - How to manage your e-Commerce operations in China?

COURSE OUTLINE 1. Market insight -- What are the attributes of this market?

-- Who are the Chinese Internet users?

-- Who are the Chinese online buyers?

-- Focus on the mobile market in China -- Market Size & Market Growth -- Why does the Chinese consumer buy online?

2. Digital landscape -- Who are the main players on the Chinese Internet & e-Commerce market?

-- What do Chinese users do on the Internet?

-- A very specific and local market -- Baidu: the leading search engine in China -- Social networks are very important in China (Weibo & Wechat Focus) -- Payment methods in China -- BBS importance in China -- Mobile shopping 3. Marketplaces -- The major importance of e-Marketplaces in China’s e-Commerce scene -- Business models of the e-Marketplaces in China -- Tmall/Taobao focus -- Merchandising & advertising on e-Marketplaces -- Omni-channel -- Omni-chanel in China – Times are changing -- Users scenarios of the China omni-channel

-- How should retailers deal with omni-channel in China?

4. Digital marketing in China What are the leverages for a successful internet strategy in China?; SEO & content marketing in China; SEM & online advertising in China; Social marketing ; Direct & email marketing.

5. E-Commerce platforms in China Which technology fits which needs in China; Specificities of your e-Commerce platform in China; Hosting; Step by step: How do I build my e-Commerce website?; IT & 3rd party system integration (ERP, CRM, etc..).

6. E-Commerce operations Import; Logistics; Shipping; Catalog; Digital; Customer service.

7. E-Commerce strategy & case studies 8. Budget Budget planning; A typical business plan for e-Commerce.

9. A practical example: “My pants company would like to sell online in China” Step by step: A brief competitor analysis; A first e-Commerce strategy; Costing and budget planning; KPIs; Business plan.

Date (EN)

March 17, September 15, 2015

Price (EN)

Member: 2,900 RMB/person 10

Non member: 3,500 RMB/person

Objective

P

如何在中国建立并管理电子商务业务

Who should attend?

P P

该培训课程针对任何在中国市场上进行电子商务或数字营销的品 牌或商家 企业家或电子商务从业者都可以选择这门课程

Language CH/EN

Duration 1 Day

Rating 9.40/10

Facilitator

Cyril Drouin (CH)

COURSE OBJECTIVES -- 了解在中国的电子商务市场中，中国本土互联网用户的行为，中国的数字化战略 -- 如何管理您在中国的电子商务业务？

COURSE OUTLINE 1. 市场分析 -- 中国电子商务市场的特性是什么？ -- 中国互联网用户是谁？ -- 中国电子商务市场的买家是谁？ -- 聚焦中国移动市场 -- 市场规模 -- 市场增长 -- 中国消费者为什么在网上购买？ 2. 数字市场 -- 中国互联网和电子商务市场的主要群体是谁？ -- 中国用户在互联网上做什么？ -- 一个非常具体的本地化市场 -- 百度：中国最领先的搜索引擎 -- 社交网络在中国很重要 -- 关注微博和微信 -- 中国的付款方式 -- BBS在中国的重要性 -- 移动购物 3. 交易市场 -- 电子交易市场在中国的电子商务中的主要重要意 义 -- 中国电子交易市场的商业类型 -- 关注天猫/淘宝 -- 电子交易市场中的商品销售和广告

-- 全方位渠道 -- 中国的全方位渠道– 时代在改变 -- 用户在中国使用全方面渠道的情况 -- 零售商如何应对中国的全方位渠道 4. 数字营销在中国 在中国取得成功的互联网战略是什么？；在中国的 搜索引擎优化和内容营销；在中国的SEM和网络广 告；社交营销；直接营销和电子邮件营销。 5. 中国电子商务平台 在中国，哪种技术能适应哪种需求；您的电子商务 平台在中国的具体情况；托管；分步：如何建立我 的电子商务网站？IT和第三方系统集成（ERP，CRM 等……）。 6. 电子商务运营 进口；物流；航运；商品详情；数字化；顾客服 务。 7. 数字IQ在中国 电子商务战略与案例研究；成功案例。 8. 预算 预算规划；典型的电子商务的商业计划书。 9. 实例：“我想在中国网上销售我公司的裤子” 分步：一个简单的关于竞争对手的分析；初期电子 商务战略；成本计算和预算规划；关键绩效指标； 商业计划书。

Date (CH)

March 18, September 16, 2015

Price (CH)

Member: 2,900 RMB/person 11

Non member: 3,500 RMB/person

PROFESSIONAL DEVELOPMENT

E-Commerce: How to sell your products online 电子商务：如何在网上推销自己的产品？

PROFESSIONAL DEVELOPMENT

Empowering your executive assistant Objective

P To empower your executive assistants to make them work independently within strict time constraints Who should attend?

P P

Personal and executive assistants with experience assisting managers and executives Secretaries, administrative assistants and aeceptionists who provide administrative support to personnel and teams

Language EN

Duration 2 Days

Rating 9.70/10

Facilitator

Alistair McArthur

COURSE OBJECTIVES Managers, directors, executives and their teams are hard pressed to find executive assistants to manage their busy agendas. In this two day workshop, give your executive assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently. More importantly, to become the first line of defense against the innumerable distractions in your

supervisor's everyday work life. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

-- Methods of prioritization -- Decision and action planning -- Asking questions and funneling -- Problem identification and generating options -- Effective method of writing emails -- Delivering news

COURSE OUTLINE Day 1 Morning – clear communication 1. What is communication 2. Barriers to communication 3. Asking the right questions 4. Key communication skill 5. Problem solving 6. Defining ‘MY ROLE”

Day 2 Morning - business writing 1. Email tips 2. Motivating responses 3. Email structure 4. Effective Emailing Afternoon - time management and priorities 1. What is time management?

2. Strategies for priorities 3. What is a priority?

4. What’s your priority?

5. Distractions in the work place 6. An effective meeting

Afternoon dealing with problems effectively 1. Delivering effective messages 2. Agreeing and Disagreeing 3. Learning to say “No” 4. Getting to “YES” with your customers 5. Influencing 6. Planning your message to deliver constructive solutions

Date

May 28-29, August 3-4, 2015

Price

Member: 4,000 RMB/person 12

Non member: 4,500 RMB/person

Objective To communicate properly to ensure the most efficient customer service

P

Who should attend?

P

Language CH

Sales manager, engineer, customer service support staff and others who need to work with customers in their daily work.

Duration 2 Days

Rating 9.40/10

Facilitator

May HE

COURSE OBJECTIVES -------

Understand the concept of excellence customer service Understand the importance of good internal customer service Learn the skills of effectively communicating with customers Learn the skill of influencing and persuading customers Learn the skills of effectively handling inquiries over the phone Learn the skills of dealing with difficult clients and handling complaints

COURSE OUTLINE 1. Concept of excellence customer service - Definition of customer service - The factor and surveys of customer service - Benefit of offering good customer service - Elements of excellence customer service - Develop the good customer service habits 2. Improving customers’ satisfaction - Expectations of the customer to the service - Tips of improving customers’ satisfaction - Details make difference 3. Internal customer service - Definition of internal and external customer - Benefits of good internal customer service - Enhance the informal communication 4. Communication skills - Result orientated communication - Assertiveness in communication

- Clarify customers’ needs by active listening - Influencing and persuading customers by asking right questions - Communicating with different personalities of customers - Keep good relationship with customers 5. Telephone skills - Importance of tone of voice - Preparation before making phone calls - Does and don’ts over the phone - Answering, making, transforming, leaving message and ending phone calls 6. Handling customers’ complaints - Right attitude to the customer complaints - Analysis the reasons of complaints - Tips for handling customer complaints - Emotion and stress management

Date

April 7-8, 2015

Price

Member: 3,900 RMB/person 13

Non member: 5,500 RMB/person

PROFESSIONAL DEVELOPMENT

Excellence in customer service 优质客户服务

PROFESSIONAL DEVELOPMENT

Excellence in customer service 优质客户服务

Objective 如何正确地沟通，以确保最合适的客户服务

P

Who should attend?

P

Language CH

任何在工作中需要与顾客打交道的职业人士，包括销售、客户服务、 研发工程师等相关部门的雇员、主管和经理

Duration 2 Days

Rating 9.40/10

Facilitator

May HE

COURSE OBJECTIVES -------

树立客户服务理念，掌握有效的客户服务技巧，提高客户满意度 认识内部客户的重要性，树立良好的内部客户服务意识 掌握与客户高效沟通的技巧 掌握服务过程中影响与说服客户的技巧 掌握电话沟通技巧与礼仪 掌握处理客户投诉的技巧

COURSE OUTLINE

- 坦诚布公的表达技巧 - 积极聆听客户的需求 - 用正确提问说服客户 - 与不同类型客户沟通的技巧 - 与客户建立良好人际关系的技巧 5. 电话沟通技巧与礼仪 - 电话沟通中语调的重要性 - 电话沟通前的准备工作 - 电话沟通应遵循的原则 - 接听、拨打、转接、留言、结束电话的标准流程 6. 有效处理客户投诉的技巧 - 客户投诉的意义认知 - 难缠客户的心理和投诉原因分析 - 处理客户投诉应遵循的原则、方法、步骤 - 有效管理情绪与压力的方法

1. 优质的客户服务的理念 - 客户服务的定义 - 客户服务的事实和调查 - 提供优质客户服务的益处 - 优质客户服务的特征 - 提供优质客户服务要养成的好习惯 2. 提升客户满意度的秘诀 - 客户对服务的期望 - 提升客户满意度的秘诀 - 服务制胜的秘诀——注重细节 3. 树立良好的内部客户服务理念 - 内部和外部客户的定义 - 提升内部客户服务的益处 - 加强团队内部非正式沟通的重要性 4. 高效沟通技巧 - 以结果为导向的沟通方式

Date

April 7-8, 2015

Price

Member: 3,900 RMB/person 14

Non member: 5,500 RMB/person

Objective

P

To develop the interpersonal skills to ensure high-level communications and to build relationship with customers

Who should attend?

P P

Key account managers and sales managers All staff involved in influencing change (in internal or commercial relationship)

Language EN

Duration 1 Day

New

Facilitator

Alistair McArthur

COURSE OBJECTIVES This program is designed to provide a practical approach to assessing ones’ strengths and areas for growthgenerating commitment to the interpersonal skills and awareness that create the foundation for superior communications and building relationships with customers.

-- Demonstrate techniques to select communications styles that suit the other person’s comfort zone: the essence of effective communication -- Create the skills that allow for conflict to be managed strategically not emotionally during the sales process.

-- Identify opportunities in the sales process to build and enhance relationships -- Define the “Moments of truth” during sales processes to improve selling and relationships.

Trainees will undertake an online self-assessment before attending the course. The results will be shared individually with each person.

SDI® (Strength Deployment Inventory®) is a self-awareness tool that bridges the gap between motivation and behaviour by providing two integrated personality assessments that measure when things are going well and when in conflict.

COURSE OUTLINE 1. Qualifying the sales opportunity 2. Aligning with the political landscape of the prospect 3. Selecting the appropriate competitive sales strategy 4. Developing a value proposition 5. Determining the best course of action to win the business 6. Moments of truth 7. Core individual strengths 8. Conflict in sales

Date

January 23, 2015

Price

Member: 2,400 RMB/person 15

Non member: 2,800 RMB/person

PROFESSIONAL DEVELOPMENT

Relationship selling: effective steps for growing sales

PROFESSIONAL DEVELOPMENT

Project Management: Applying Skills Objective

P To acquire all the necessary skills to make your project a success Who should attend?

P P

Project leaders and PMO profession People in charge of the implementation process/methods related to project management or project environment (e.g. Design to Cost, Costing, Finance)

Language EN

Duration 2 Days Facilitator

Colin LI

COURSE OBJECTIVES This course will enable you to: -- Have a common approach to project management -- Implement basic project management processes and methods -- Apply the project management culture and behaviour for project success

COURSE OUTLINE What does the course cover?

1. Project planning 2. Project time planning 3. Cost planning 4. Risk and opportunity 5. Communications 6. Procurement and supply chain 7. Human resources 8. Project monitoring and controlling 9. Earned value 10. Closing and lessons learnt

Date

June 25-26, 2015

Price

Member: 6,000 RMB/person 16

Non member: 8,400 RMB/person

New

Objective

P To adopt the appropiate behavior that will lead your negotiations to success Who should attend?

P Sales, purchasing and all senior level managers and professionals

who are responsible for winning the best deals for the companies you are serving

Language CH

Duration 2 Days

New

Facilitator

Christine GAO

COURSE OBJECTIVES To understand and master the necessary mindset and negotiations skills in any negotiation setting

COURSE OUTLINE Starting from attaining a deeper understanding of one’s own negotiating style, this course focuses on strategies to accurately identify the different negotiatiing styles and psychological charateristics of self and the other party, in order to have sufficient preparation before the negotiation and effective results during the negotiation. On this basis, participants will also learn clarifying negotiating goals, seizing the right negotiating moments, and relevant negotiation skills.

The course will cover the following topics : 1. Negotiating styles: understanding own style and differentiating different styles 2. Internal coordination before negotiation: key things to be covered and how to overcome cross-functional cooperation barriers 3. Developing negotiation plan: clarifying goals and strategies to reach them through negotiation 4. Negotiation process: the six-stage negotiation mode; common difficulties and barriers and ways to overcome them 5. Role play and sharing of successful negotiation case studies

Date

June 15-16, 2015

Price

Member: 3,900 RMB/person 17

Non member: 5,400 RMB/person

PROFESSIONAL DEVELOPMENT

Win-Win negotiations 双赢谈判技巧

PROFESSIONAL DEVELOPMENT

Win-Win negotiations 双赢谈判技巧 Objective

P 学习如何用合适的方法使谈判成功 Who should attend?

Language CH

P 所有负责为公司在谈判中赢得最佳协议的高级商务人士。

Duration 2 Days

New

Facilitator

Christine GAO

COURSE OBJECTIVES -- 掌握谈判过程中必需的心态和技巧

COURSE OUTLINE 本课程从了解自己的谈判风格入手，着重学习如何判断谈判双方的谈判风格和心理特征，从而有效地对谈 判做好充足的准备。在此基础上，明确谈判目的、精准把握谈判时机、洞悉对方的心理之后，再来学习谈判技 巧就能够变得轻松和高效。 课程包括如下几个部分： 1. 谈判风格：了解自己的谈判风格；识别自己与对方的谈判和沟通风格的异同 2. 谈判之前的内部协商：掌握协商的基本要素；有效沟通克服跨部门合作的障碍 3. 谈判计划：清晰目标，进行组织内部沟通协调形成明确谈判计划 4. 谈判过程：谈判的六个阶段模型；如何客户谈判过程的困难和障碍 5. 角色扮演和成功谈判案例分享

Date

June 15-16, 2015

Price

Member: 3,900 RMB/person 18

Non member: 5,400 RMB/person

Business Report Writing

P

To understand the requirements for clear and meaningful reports

Who should attend?

Language EN

P Staff who are expected to write reports for sales, customers, finance, meetings and regular internal reporting

Duration 1 Day

New

Facilitator

Alistair McArthur

COURSE OBJECTIVES The objective is to build the required skills to write 1 page to 4 pages reports so as to allow readers to clearly understand meanings. This is achieved by learning report structure, types of reports, logical report writing and common report writing language.

-- Writing and improving the quality of business reports -- Compiling reports to ensure that content and format are appropriate -- Determining the focus of the report – deciding on correct content -- How to select format and structure to meet the readers needs -- Ensuring that the document sequence is logical and meaningful -- Presenting information differently: text, graphs, tables, and diagrams -- Organising and structuring a technical text appropriately -- Presenting the same information in different ways

COURSE OUTLINE

1. Introduction -- Types of business reports -- The purpose of business Rreports -- The skills needed to write business reports 2. Structure -- Designing the structure - beginning, middle, end -- The format of a report -- The importance of attractive presentation in a report -- The main sections of a report -- Report writing practice -- Writing the introduction

-- Writing the body of a report -- Writing Meaningful conclusions & recommendations -- Writing an effective executive summary 3. Making your message clear -- Rules -- Short sentences -- Long sentences -- Paragraphing properly -- KISS – Keep it short and simple!

4. Set action objectives -- Action versus passive -- Writing action objectives -- Delivering the right message (structure)

Date

June 17, 2015

Price

Member: 2,100 RMB/person 19

Non member: 2,600 RMB/person

PERSONAL COMPETENCE DEVELOPMENT

Objective

Cross cultural communications and management in China

PERSONAL COMPETENCE DEVELOPMENT

Objective

P To work successfully with Chinese clients/suppliers or to manage a Chinese team Who should attend?

P P

Western leaders managing a Chinese team Western sales and purchasing managers managing a business relationship with Chinese companies

Language EN

Duration 1 Day

New

Facilitator

ChloĂŠ Ascencio

COURSE OBJECTIVES -----

Getting a deep understanding of Chinese cultural logics and values Mastering the indirect Chinese style of communication Working successfully with my Chinese client / chinese supplier Managing a Chinese team

COURSE OUTLINE 1. Getting a deep understanding of Chinese cultural logics and values in which daily behaviors are rooted: Daoistic/wateristic efficiency, paternalistic logic (impact on management), face logic (impact on communication), guanxi logic (impact on professional relationships and business).

2. Mastering the indirect Chinese style of communication: -- Getting keys to decode the left-unsaid, implicit disagreement, getting more feedback in the workplace, effective meetings, getting people to participate the decision-making -- Passing on more effective messages: convincing through Chinese reasoning style; giving a negative feedback without damaging relationships 3. Working successfully with my Chinese client / Chinese supplier: -- Building the trust/guanxi to get commitment -- Communication exercises 4. Managing a Chinese team: -- Understanding motivation levers and new generation’s expectations for a (Western) Manager -- Building the team and a better cross-department cooperation -- Getting commitment in the long term

Date

March 23, 2015

Price

Member: 2,500 RMB/person 20

Non member: 3,500 RMB/person

Making your meetings a success

P

To learn how to plan for a meeting and keep your meetings focused to end on time

Who should attend?

P Senior managers and team leaders who require regular meetings P

with their colleagues and teams to ensure an efficient decision making Anyone who needs to set an agenda, decide the appropriate attendees and ensure meetings stay on topic through communication strategies.

Language EN

Duration Half day

New

Facilitator

Alistair McArthur

COURSE OBJECTIVES An effective meeting begins with preparation and having the end in mind. How often are we dragged into meetings which have no agenda, or worse yet, have no significance to our job and responsibilities.

Effective meetings introduces a framework for ensuring the focus of meetings are clear, the list of attendees are relevant, actions to be taken are decided in advance and communication strategies to keep the meeting on topic.

-- Organising and preparing for an effective meeting -- Tailoring your message for the style of the meeting -- Realise how team work in meetings can lead to efficiency -- Develop skills in listening, asking questions and giving feedback -- Deal with conflict -- Action oriented meetings and objectives

COURSE OUTLINE 1. What makes an effective meeting and outcome 2. Meeting agendas and how to prepare 3. Meeting styles: informative, directive, brainstorming 4. Lead meetings so that they are productive and directed

Date

August 11, 2015

Price

Member: 1,100 RMB/person 21

Non member: 1,600 RMB/person

PERSONAL COMPETENCE DEVELOPMENT

Objective

Mind mapping introduction 思维导图

PERSONAL COMPETENCE DEVELOPMENT

Objective

P

To organize your ideas and order things for your presentations, meetings, negotiations...

Who should attend?

P

Language CH/EN

All people who are willing to make thinking and work more effecient

Duration 1 Day

New

Facilitator

Felix Heinzelmann (EN)

COURSE OBJECTIVES Learn how to hand-draw mind map and use mind mapping in business area and daily life, to make it more efficient, inculding : -- Making work plan/ summary -- Writing business proposal/plan -- Preparing presentation/training -- Project management -- More persuasive in report to boss/superiors -- Better memory -- Releaseing the creative thinking -- Quick notes -- More effective life -- ...

COURSE OUTLINE 1. What is mind mapping 2. Benefits and rules of mind mapping (first practice) 3. Mind mapping is the expression of brain 4. Use in working business (including practices) 5. More thinking in life (including practices)

Date (EN)

June 19, 2015

Price (EN)

Member: 2,000 RMB/person 22

Non member: 2,400 RMB/person

Mind mapping introduction 思维导图

P

学习如何为你的演讲、会议和谈判组织想法

Who should attend?

P

Language CH/EN

所有职场人士，希望提升思考和工作效率的人。

Duration 1 Day Facilitator

Bree ZHAO (CH)

COURSE OBJECTIVES

------------

学会手画思维导图，及在商务和生活中应用思维导图，包括： 制作工作计划/工作总结 更快编写商业方案 有效准备演讲/培训 和老板/上级汇报时，更有说服力 更高效项目管理 更高效记忆 释放创造性思维 快速记笔记 更有效的掌控生活 …

COURSE OUTLINE 1. 什么是思维导图 2. 思维导图的规则和益处（画第一幅思维导图） 3. 思维导图与大脑的关系 4. 商务工作中的应用（包括各个模板练习） 5. 生活中的应用（包括练习）

Date (CH)

December 4, 2015

Price (CH)

Member: 2,000 RMB/person 23

Non member: 2,400 RMB/person

New

PERSONAL COMPETENCE DEVELOPMENT

Objective

Presentations: exceeding expectations

PERSONAL COMPETENCE DEVELOPMENT

Objective

P

To make the first impression the best one no matter the audience you are facing

Who should attend?

P

Language EN

Senior Managers and Staff who deliver presentations regular and require systematic feedback about their presentation skills and require knowledge to better tailor their message to their audience

Duration 2 Days

Rating 9.20/10

Facilitator

Alistair McArthur

COURSE OBJECTIVES

Are you trying to close a deal, get your budget approved or preparing a presentation for the Board?

Is your message being lost or misread by your audience?

Presentations are a challenge and you are not comfortable standing in front of people?

Participants identify the characteristics of their audience, prepare presentations to meet audience expectations and get feedback on delivering presentations specific to the audience they are most likely going to be presenting to. This course will challenge experienced presenters to adapt their presentation style for different audiences.

-- Identify traits of influential presenters and conduct an evaluation of your presentation style -- Frame and improve your delivery style to accentuate your presentation strengths -- Assess the audience and adapt presentation styles accordingly -- Create presentation environments suitable for your audience -- Create meaningful content that guides the audience to take action -- Effectively deal with questions and objections

COURSE OUTLINE

Day 1 1. The influential speaker 2. Individual reports (self-assessed, known strengths & areas for development) 3. Presentation #1: "A window into my world" 4. Charisma, passion & confidence: accentuate your presentation to keep decision makers engaged 5. Delivery techniques 6. Presentation #2: the 60 sec spontaneous Response 7. H a n d l i n g p o s t - p r e s e n t a t i o n q u e s t i o n s & objections 8. Introduction to speech preparation and templates 9. Presentation # 3: the informative presentation 10. Homework assignment (prepare Presentation #4)

Day 2 1. Presentation #4: speaking With passion 2. Visual aids: reassessment of effective usage (Eg, PowerPoint: less is more) 3. Influencing - Adapting delivery to your audience’s values & interests-SDI 4. Influencing - Adapting presentation style to learning preferences\ 5. Influencing - Psychology of influence: using the AIDA structure 6. Influencing - Creating ‘value’ dialogue 7. Presentation # 5: a value proposition (your needs, our solution, value to you) 8. Reaffirmation of individual presentation strengths: enhancing confidence levels 9. Setting an action plan for future development 10. Close

Date

November 25-26, 2015

Price

Member: 4,000 RMB/person 24

Non member: 4,500 RMB/person

Six Thinking Hats® 六顶思考帽®

P To deeply improve the way, quality and speed of thinking Who should attend?

P Managers and employees willing to conduct or contribute to more productive meetings and discussions

Language CH/EN

P Individuals and teams who are going through the different stages of an M&A process might find this course highly beneficial

Duration Half day

Rating 9.25/10

Facilitator

Felix Heinzelmann (EN)

COURSE OBJECTIVES After your team learns the skills behind the Six Thinking Hats system they will: - Hold critical meetings without emotions or egos making bad decisions - Avoid the easy but mediocre decisions by knowing how to dig deeper - Reduce conflicts at work and in private life, - Increase productivity and even more important –be more effective - Make creative solutions the norm - Maximize and organize each person’s thoughts and ideas - Get to the right solution quickly and with a shared vision - Increase the quality of your thinking, become a better manager - It may even make you a happier person

COURSE OUTLINE 1. Part 1: What is special about the Six Thinking Hats method?

-- Benefits of parallel thinking vs. adversarial thinking -- Quality of thinking can be improved. Thinking is the basis of our actions, alas actions might also become different as a result of an improved way of thinking.

2. Part 2: The Six Hats, one by one: -- White Hat: calls for information known or needed -- Red Hat: signifies feelings, hunches and intuition -- Black Hat: is judgment – the devil’s advocate or why something may not work -- Yellow Hat: has symbolizes brightness and optimism -- Green Hat: focuses on creativity, the possibilities, alternatives and new ideas -- Blue Hat: is used to manage the thinking process 3. Part 3: Six Hats applied – Using the hats in different situations: -- Individual thinking -- Communication settings -- Team use 4. Part 4: Action plan after training

Date (EN)

February 4, 2015

Price (EN)

Member: 1,100 RMB/person 25

Non member: 1,500 RMB/person

PERSONAL COMPETENCE DEVELOPMENT

Objective

Six Thinking Hats® 六顶思考帽®

PERSONAL COMPETENCE DEVELOPMENT

Objective

P 深入改善思考的方式、质量和速度 Who should attend?

P 需要学习组织思考的实用方法，提高思考能力的管理者和员工 P 认同感（认同思维管理相关理论，或对思维管理有兴趣的人员） P 中高层&关键岗位（可作为会议中的蓝帽人选，来掌控会议进度） P 需求（目前的会议流程有痛点，对于提高会议效率有需求的人员）

Language CH/EN

Duration Half day Facilitator

Felix Heinzelmann (CH)

COURSE OBJECTIVES 学会六顶思考帽，在工作和生活中的应用效果，包括： 1. 使讨论更民主，提高会议效率效果 2. 使思考更清晰、全面、客观从而做出最佳决策 3. 避免冲突的工具 4. 帮助团队多角度去看问题，避免片面，在多数人发现问题的地方找到机会 5. 为创新提供了空间和时间，激发创造新价值 6. 提高你的思维质量，成为更好的管理者 7. 甚至：让您更幸福

COURSE OUTLINE 1. 第一部分：开场：思维的重要性，什么是平行思维？ -- 思考是一门技术是可以通过学习和训练提高的。 2. 第二部分：六顶思考帽子的讲解 -- 每顶帽子讲解：白帽，红帽，黑帽，黄帽，绿帽，蓝帽 3. 第三部分：六顶思考帽在沟通和个人思考方面的应用 -- 个人应用：在个人思考方面的应用，例如：如何准备一次重要的汇报展示 -- 沟通应用：在沟通方面的应用，例如：在工作中与同事，领导的沟通，在家庭中如何处理婆媳关系 -- 团队应用：会议及团队讨论及项目 4. 第四部分：关于如何在课后更好的应用六顶思考帽的建议

Date (CH)

October 20, 2015

Price (CH)

Member: 1000 RMB/person

Non member: 1,400 RMB/person 26

Rating 9.25/10

Time master 时间的主人

P To gain efficiency in your daily work through the implementation of time management tools Who should attend?

P

Language CH

All people who are willing to become more effecient in time & energy management.

Duration Half day Facilitator

Harley XIONG

COURSE OBJECTIVES - More thinking about goals in life/work - Learning practical time management tools, such as Pomodoro Technique - Get better ability of self-management - Improve the work efficiency

COURSE OUTLINE 1. Module 1 : -- Time line -- Time thief -- Life in control 2. Module 2 : -- The four quadrant of time management -- List of values 3. Module 3 : -- Pomodoro technique -- SMART principle 4. Module 4: -- GTD system -- Energy management

Date

August 27, 2015

Price

Member: 900 RMB/person

Non member: 1,300 RMB/person 27

New

PERSONAL COMPETENCE DEVELOPMENT

Objective

Time master 时间的主人

PERSONAL COMPETENCE DEVELOPMENT

Objective

P 在日常工作中通过时间管理获得效率 Who should attend?

P

Language CH

所有职场人士，希望提升时间管理和和工作效率的人。

Duration Half day Facilitator

Harley XIONG

COURSE OBJECTIVES -

更多思考和厘清人生目标（生活/工作） 学习“番茄工作法”等实用的时间管理工具 提升自我管理能力 提高工作效率

COURSE OUTLINE 1. 模块1： -- 时间线 -- 时间强盗 -- 掌控人生 2. 模块2： -- 时间管理四象限 -- 价值观清单 3. 模块3： -- 番茄工作法 -- SMART原则 4. 模块4： -- GTD系统 -- 精力管理

Date

August 27, 2015

Price

Member: 900 RMB/person

Non member: 1,300 RMB/person 28

New

Confident recruitment and selection skills 专业面试技巧

Objective To lead an interview in order to get the right person for your vacancy

Who should attend?

P

Language CH

For anyone involved in and new to the recruitment and selection process or those with experience wanting to brush up their skills

Duration 1 Day Facilitator

Lynn HE

COURSE OBJECTIVES --------

Confidently recruit the right person for your vacancy Understand the importance of getting it right Use the most effective recruitment options Spec out the job description to make sure you know what your ideal candidate looks like Know the steps to plan and prepare for an interview Think from an organisational perspective and project your company in the best possible light Maintain your focus on the interview's primary objectives

COURSE OUTLINE 1. The Importance of getting it right 2. Attracting the right person 3. Preparing for interviews 4. Conducting the interview 5. After the interview 6. Personal development

Date

March 26, September 4, 2015

Price

Member: 2,200 RMB/person 29

New

Non member: 2,400 RMB/person

HUMAN RESOURCES SOLUTIONS

P

Confident recruitment and selection skills 专业面试技巧

Objective

P

利用面试找到适合职位的人选

Who should attend?

HUMAN RESOURCES SOLUTIONS

P

Language CH

针对所有需要进行招聘面试的经理或高级经理

Duration 1 Day Facilitator

Lynn HE

COURSE OBJECTIVES --------

自信地招聘到适合的人才 了解招聘到正确的人的重要性 选取最有效的招聘方式 撰写职位说明，保证你知道要招什么样的人 掌握招聘面试的步骤 从公司的角度思考，向面试者展示公司的最佳形象 始终关注面试的首要目标

COURSE OUTLINE 1. 招聘的重要性 2. 吸引人才 3. 准备招聘面试 4. 主持招聘面试 5. 面试之后 6. 个人发展

Date

March 26, September 4, 2015

Price

Member: 2,200 RMB/person 30

Non member: 2,400 RMB/person

New

HR for non-HR managers 非人力资源经理的人力资源管理 Objective

P To acquire the basis of HR management to make the team succeed in their operational work

P Managers looking to improve their understanding and skills in P

Language CH

people management CEO or GM of SMEs who needs to get the basis in HR to develop their business and ensure their growth properly

Duration 2 Days Facilitator

Lynn HE

COURSE OBJECTIVES ------

Understand the concepts and importance of human resource (HR) management Identify clearly the business manager’s role and responsibility in HR management Learn how to recruit, deploy, develop and retain the talent Realize the importance of legal compliance and learn how to deal with staff issues Well understand and cooperate with HR department

COURSE OUTLINE 1. What is HR management 2. Business manager and HR’s responsibilities 3. Key issues of HR management 4. HR management practice – recruitment, deployment, development and retention 5. Challenges and real problems in HR management

Date

April 16-17, July 30-31, 2015

Price

Member: 4,400 RMB/person 31

Non member: 4,800 RMB/person

New HUMAN RESOURCES SOLUTIONS

Who should attend?

HR for non-HR managers 非人力资源经理的人力资源管理 Objective

P 了解人力资源管理的基础,使团队成功运营工作 Who should attend?

Language CH

HUMAN RESOURCES SOLUTIONS

P 所有部门经理和主管

Duration 2 Days Facilitator

Lynn HE

COURSE OBJECTIVES ------

了解人力资源管理的理念和重要性 明确业务经理在人力资源管理方面的角色和职责 学会如何选用育留人才 认识到在人员管理中的合法合规的重要性，并学会处理员工问题 更好的了解人力资源部的职能，并进行密切合作

COURSE OUTLINE 1. 人力资源管理是什么 2. 业务经理与人力资源管理者的分工 3. 人力资源管理解决的核心问题 4. 人力资源管理实务 - 选用育留 5. 人力资源管理的挑战与现实问题

Date

April 16-17, July 30-31, 2015

Price

Member: 4,400 RMB/person 32

Non member: 4,800 RMB/person

New

Essentials in management for new leaders 新经理人的管理基础 Objective

P To acquire and develop management skills to build the team spirit and team work Who should attend?

Language CH

P New managers up to two years of management experience P High potential employees who will be the future managers of the company

Duration 2 Days

New

Facilitator

Christine GAO

To facilitate development of new mindset and acquisition of new management and leadership skills that supports the success of different levels of Managers

COURSE OUTLINE While managing a team, you are faced with a different set of challenges that may include setting goals and performance targets, effective time management, motivating people, handling conflict and bad performance, effective delegation and communications, etc. Like anyone who enhances his/her career from an employee to a management role, the above challenges are mostly common. The existence of these challenges are not due to lack of personal capabilities, rather they are the result of the changes of roles, responsbilities, environments, professional relationships and tasks at hand that manangers face with the career enhancement.

Successful management practices in new leadership roles require sufficient personal adjustment to the new roles and acquisition of new management and leadership skills.

This two-day course will cover : 1. Managing time 2. Setting goals and objectivs 3. Management style awareness 4. The Art of delegation 5. Critical conversations and handling conflict 6. Giving feedback in performance reviews that encourage and empower 7. Building trust and personal leadership

Date

June 10-11, 2015

Price

Member: 3,900 RMB/person 33

Non member: 5,400 RMB/person

LEADERSHIP DEVELOPMENT

COURSE OBJECTIVES

Essentials in management for new leaders 新经理人的管理基础 Objective

P 让新领导人获得并加强管理能力，建设团队精神和团队合作 Who should attend?

Language CH

P 此课程既极具针对性，符合拥有两年以上经验经理人的实际需要， 又满足企业系统发展有潜力人才的需求。

Duration 2 Days

New

Facilitator

Christine GAO

COURSE OBJECTIVES LEADERSHIP DEVELOPMENT

帮助新经理人建立有效管理实践所需的成功心态和必备领导能力

COURSE OUTLINE 管理一个团队时，类似时间管理、确立目标、激励员工、应对冲突、有效授权等都是经理人或多或少都会 遇到的典型问题。很多时候并不是因为管理者本身的能力不足，而是因为职位改变之后，面对在企业中扮演的 角色、周围的环境、需要处理的事务、经常接触的人群等一系列的改变，一下子无法适应，同时缺乏在新职位 上需要用到的新的管理技巧。成功的管理实践需要您在角色变换时候及时调整自己，同时需要掌握相应的领导 和管理技巧。在这个两天的培训课程中您将学习： 1. 有效管理时间 2. 设立目标 3. 清晰个人管理风格 4. 授权的艺术 5. 关键对话和冲突解决 6. 如何利用绩效反馈激励员工 7. 建立信任提升个人领导力

Date

June 10-11, 2015

Price

Member: 3,900 RMB/person 34

Non member: 5,400 RMB/person

Leadership skills for line managers Objective

P To help local supervisors develop their leadership skills in order to have a highly-motivated and highlyefficient team

Who should attend?

Language EN

leaders and local supervisors with several years of management experience

Duration 2 Days

Rating 8.50/10

P Team

Facilitator

Birgitta Sรถderstrรถm

To enable local supervisors to grow their management skills fast - and get on the fast track to achieving leadership success as well as become a stronger, more confident and respected leader

COURSE OUTLINE 1. Leadership fundamentals and issues all new managers face 2. Developing your personal leadership strengths 3. Building a highly motivated, high-performance team 4. The mechanics of the manager's job 5. Communication techniques every manager should know 6. Managing your time, priorities and projects 7. The leader's role in making change happen

Date

October 29-30, 2015

Price

Member: 4,400 RMB/person 35

Non member: 4,800 RMB/person

LEADERSHIP DEVELOPMENT

COURSE OBJECTIVES

Finance for non-financial executives and managers Objective

P To better understand the financial statements and the fundamentals of business valuation Who should attend?

P Business Managers and Department Managers (incl. sales and marketing) P Accountants, Corporate Treasury Managers P Investment Professionals P Any staff with a non-financial background

Language EN

Duration 1 Day

New

Facilitator

François Bernard

FINANCIAL MANAGEMENT

COURSE OBJECTIVES

-- Breakthrough the language of finance -- Understanding the basic accounting model and its limitations -- Analyzing and interpreting financial statements within the context of industry analysis and macroeconomic fundamentals - Providing rigorous tools and approaches to measure the effectiveness of expenditures -- Clarifying financial statements and their relationship to strategic decisions -- Communicating more effectively with financial managers and accountants -- Understanding different valuation techniques and respective benchmarks

COURSE OUTLINE This one day training teaches the basics of financial reports, as well as the fundamentals of business valuation and the creation of shareholder value. The course begins by describing the accounting process and the creation of financial statements. After understanding the basics of the financial statements, participants will be explained how financial statements reveal the company’s operations and finance truth behind the data. In the last part of the session, participants will become familiar with the understanding and use of financial accounting information in capital investment decisions.

Knowing how to read financial statements is a great asset in analyzing business opportunities, assessing financial risks, communicating, and dealing with the real business situations.

The training is based on case studies in order for participants to become familiar with the basic guidance behind Finance and Accounting and the preparation of the three main financial statements, Balance sheet, Profit and loss account and Cash flow statement. It also includes the analysis of the main items of the annual report of a listed company.

Date

May 19, 2015

Price

Member: 2,800 RMB/person 36

Non member: 3,900 RMB/person

Budget management and cost control Objective

P To get the necessary skills to better control the costs and decide the pricing Who should attend?

P Top management and Top Executives P Business Managers, Department Heads & Line Managers (incl.

P P P

sales and marketing) Accountants, Corporate Treasury Managers Professionals of any department involved in the budget process Any staff with a non-financial background

Language EN

Duration 1 Day

New

Facilitator

Franรงois Bernard

-- Budget management and cost control: how to improve the performance of an Organization -- Budget and decision making: understanding the costs and the pricing -- Budgeting: the process providing rigorous tools and approaches to measure the effectiveness of expenditures -- Follow up of budget realization and improvement: accounting for control -- Capital budgeting and investment decision

COURSE OUTLINE More than ever, Executives and managers have to understand how their decisions affect costs and how understanding costs and managing them properly is the way to success in an organization. This one day training teaches the basics of financial reports, but above all the fundamentals of management accounting which is considered as the tool to enhance executives and managers ability to take adequate decision in an ever-changing environment.After understanding the basics of management accounting and its link with financial accounting, participants will be explained how to build budgets and implement cost control systems in a company. In the last part of the session, participants will become familiar with the understanding and use of financial accounting information in capital investment decisions.

The training is based on case studies in order for participants to become familiar with the basic guidance behind budgeting, cost control, valuation and financing of projects. Participants will understand how to build a Master budget and reconcile it with financial statements and, beyond that, how strategic decisions are linked with the quality of information that will support these strategic plans and decisions made in the company.

Date

June 30, 2015

Price

Member: 2,800 RMB/person 37

Non member: 3,900 RMB/person

FINANCIAL MANAGEMENT

COURSE OBJECTIVES

Excel (2007/2010/2013): database management Objective

P To use Excel more efficiently for database management Who should attend?

Language EN

P Marketing, sales, HR, accounting P Team members who regularly use Excel to manage databases

Duration 1 Day

Rating 9.15/10

Facilitator

Alistair McArthur

COURSE OBJECTIVES

COMPUTER SKILLS DEVELOPMENT

If you manage databases using Excel, you will want to attend this course. We will walk you through the steps of working with multiple workbooks and merging them into one easily managed database. If you accumulate databases on a regular basis from your sales team, research or events, you will most likely want to update your master database with information while removing all duplicate information.

The full day course will provide you with the knowledge to start using Excel to manage your information more effectively, while saving you hours of frustration.

-- Enhance Excel understanding and familiarise with common Excel tasks -- Speed up tasks through knowing where to go for tips -- Manage multiple workbooks and share information

COURSE OUTLINE 1. Excel efficiency and shortcuts -- Speed up your operation -- Finding and replacing data -- Auto-fill -- Freezing panes -- Relative and absolute Addressing -- Checking errors with formulas and functions -- Auto-sum -- The Naming Concept -- Naming cells and naming ranges -- Using names and ‘named’ ranged in calculations

2. Formulas and functions -- Creating -- Editing -- Copying relative and absolute references -- COUNT -- MAX/MIN/AVERAGE -- The IF Function -- Errors 3. Working with text -- Text to columns -- Text manipulation and functions (MID, Left, Right, Len, Trim, Concatenate, Upper, Lower, Proper, etc) -- Concatenation

Date

June 9, December 2, 2015

Price

Member: 1,800 RMB/person 38

4. The data menu -- Using filters for large lists -- Sorting lists -- Group data -- Subtotals -- Sort – special 5. Advanced features -- Advanced filters -- Setting up criteria ranges for filtering -- Lookup functions - V and H -- Sharing a workbook 6. Tables and Charts -- Simple Tables and Charts -- Pivot Tables and Charts -- Analysing data

Non member: 2,000 RMB/person

PowerPoint essentials (2007/2010/2013) Objective

P

To understand how to use PowerPoint to make a clear presentation for your audience

Who should attend?

P Staff involved in purchase, sales and marketing departments who P

are required to make presentations for providers or clients Staff who are required to use PowerPoint to communicate ideas, trends and business updates

Language EN

Duration 1 Day

Rating 9.70/10

Facilitator

Alistair McArthur

Are you trying to make an impact in your presentations or training? Do you want to create a PowerPoint for you and notes for your attendees?

This course will introduce you to concepts to use PPT to your advantage to prepare not only great presentations but something people can meaningfully walk away with: -- Enhance current PPT capability -- Use technology to your advantage -- Learn to prepare great hand outs and use PowerPoint as professional presenter.

-- Planning your presentation for time -- Improve your message for your audience

COURSE OUTLINE 1. Creating and working with tables -- Inserting and drawing tables -- Inserting and deleting columns and rows -- Working with cells 2. Constructing table layout -- Changing your border -- Shading and fills -- Adding and formatting wordart 3. Working with charts and graphs -- Creating charts and graphs -- Adding titles and data -- Legends and labels -- Organisational charts -- Resizing 4. Customizing your diagrams -- Adding/editing shapes -- Altering diagrams -- Changing diagram schemes -- Incorporating text

5. Inserting pictures and images -- Text, captions, and picture order -- Picture layout, frame shape, and design templates -- Applying colour effects 6. Implementing animation -- Entrance and exit effects -- Emphasis effect -- Animation schemes -- Add and draw motion paths -- Speeds and timing pptions 7. Reviewing a presentation -- Sending a presentation for review -- Adding comments and making changes -- Combining reviewed presentations 8. Delivery options -- Packaging a presentation to a CD -- Opening packaged presentations -- Delivering a presentation on a computer

Date

January 19, July 3, 2015

Price

Member: 1,800 RMB/person 39

Non member: 2,000 RMB/person

COMPUTER SKILLS DEVELOPMENT

COURSE OBJECTIVES

PowerPoint for presenters Objective

P

To strengthen your presentations and influence your audience

Who should attend?

Language EN

P Experienced managers required to give presentations with impact P Training managers required to prepare materials for workshops

Duration 1 Day

Rating 9.50/10

Facilitator

Alistair McArthur

COURSE OBJECTIVES

COMPUTER SKILLS DEVELOPMENT

This unique course combines both the skills of PowerPoint and presentations in 1-day. This course will introduce you to concepts to use PPT to your advantage and to prepare not only great presentations but present it with confidence: -- Enhance current PPT capability -- Use technology to your advantage -- Learn to prepare great hand outs and use PowerPoint as professional presenter -- Planning your presentation -- Delivering your message with confidence -- Introduction to presentation techniques

COURSE OUTLINE 1. Module 1: PowerPoint essentials -- Slide masters and templates -- Tables, charts and inserting objects -- Drawing skills -- Speaker notes and hHandouts Activity: edit a previous presentation 2. Module 2: planning your presentation -- Presentation types and styles -- Mind mapping -- Pre-presentation worksheet -- Delivery notes template Activity: mapping a presentation 3. Module 3: preparing and delivering your message -- Audience analysis -- Starting your presentation with confidence -- Referring to PPT as a tool -- 4 steps of communication Activity: draft presentation

Date

May 11, November 2, 2015

Price

Member: 1,800 RMB/person 40

Non member: 2,000 RMB/person

English for elementary learners Objective

P

To acquire basis in English language and be able to have a daily life conversation

Who should attend?

P

English language learners who currently struggle with day-to-day English competence

P

All people who are beginners in English language

Language EN

Duration 80 units

New

Facilitator

Elliott Zaagman

COURSE OBJECTIVES To build functional English competence in daily activity and conversation.

To enable participants to achieve mastery of the following English language points: -- Present simple tense -- Present continuous tense -- Present perfect tense -- Past simple tense -- Adverbs of frequency -- Wh-questions with do -- Prepositions of place -- Comparative and superlative adjectives -- Modal verbs would, will, could and should -- Infinitive compliments -- 300-500 key vocabulary words

LANGUAGE SKILLS DEVEPMENT

COURSE OUTLINE 1. Describing yourself and others 2. Giving directions 3. Basic email writing 4. Describing your job 5. Shopping and eating 6. Traveling 7. Discussing the weather 8. Making phone calls 9. Family 10. Free time and leisure 11. Music 12. Health 13. Much more‌

Date

March 17 - June 30 Tuesday evenings 18:15-20:45, Saturday mornings 9:30-12:00

Price

Member: 5,300 RMB/person 41

Non member: 5,800 RMB/person

Advanced English in business Objective

P

To improve your English language fluency and be able to work and negotiate in English

Who should attend?

P P

Professionals who are required to use English as a working language and would like to improve those skills All people who have functional English communication skills, but mastery of the language is not required

Language EN

Duration 80 units

Rating 9.40/10

Facilitator

Elliott Zaagman

COURSE OBJECTIVES -- To develop the English language competency of participants in professional situations -- To improve the interpersonal and cross-cultural skills of participants in ways that are directly applicable to their professional lives

LANGUAGE SKILLS DEVELOPMENT

COURSE OUTLINE 1. Delivering your elevator pitch 2. Professional business emails 3. Communicating in a diverse zorkplace through DiSC 4. Cross-Cultural competence 5. Negotiating for win-win solutions 6. Stress management 7. Time management 8. Essentials of finance 9. Leadership and Emotional Intelligence 10. Goal-setting and feedback 11. Meeting management 12. Keys to persuasion 13. Developing others for high-performing teams 14. Many more‌

Date

March 16 - June 29, July 6 - October 24, October 26 - January 30 Monday evenings 18:15-20:45, Saturday afternoons 14:00-16:30, 2015

Price

Member: 5,300 RMB/person 42

Non member: 5,800 RMB/person

Established in 1996,

Châteauform’ is entirely dedicated to your business meetings and seminars.

More than forty houses, everywhere in Europe and now in China, will be delighted to welcome you.

Here, you are at home...

Contact Marie Bernheim

Customer Relations China t: + 33 1 77 48 10 45 • m: + 33 6 45 46 88 62 email: mbernheim@chateauform.com

www.chateauform.com

Trainer’s network presentation AirBusiness Academy AirBusiness Academy, 100% owned by Airbus, is a global learning platform to develop knowledge, skills and behaviors. Our training courses cover: • Aviation management: aviation strategy, airline business and operations, aircraft maintenance and engineering • Leadership: team dynamics, personal development, change management, communication, creativity and innovation • Operationa lmanagement: project management, risk and opportunity management, lean, supply chain, quality management The courses can be run in Chinese or English. They are open to aeronautical companies and other industries.

Colin LI Colin has been a trainer for AirBusiness Academy since June 2014. He is now the focal point for Operational Management and Leadership training in China.

He runs training in Project Management, Employee Engagement, Leading Change, INSPIRE and Future Leader Program.

Before joining ABA, Colin was with several transnational companies, assuming different leadership roles in the supply chain, purchasing, quality and project management functions. His earlier part-time training experience covered negotiation, strategic sourcing, risk management and effective communication.

de Bono China de Bono Thinking Systems was founded in 1991, focusing on training of Edward de Bono’s “Practical, Radical, Innovative” thinking methods for the various institutions. To date, we have more than 20 distributors in 57 countries. Over 1,000,000 people have attended these thinking skills courses worldwide. de Bono China, was established in 2003 in Beijing with offices in Beijing, Shanghai and Shenzhen. Being the exclusive Authorized Distributor of de Bono Thinking Systems in Mainland China, they strive to deliver professional in-house training services for institutions in the region.

Felix Heinzelmann Moved to Beijing from his native Munich in 1996. His core motivation to train is to create some inspiration for his audience. Engaging, honest training style. Uses the tools he trains and knows the application traps.

With more than 10 years experience of training and consulting, Felix is specialized in training of thinking, mind mapping, team building, planning and strategizing solutions.

Fan of Six Thinking Hats, he deeply understands its power and has delivered training for many top 500 and big enterprises.

With Felix, trainees learn by practice, through an interactive training.

CCIFC Training catalog Trainer’s network presentation 44

Trainer’s network presentation BysoftChina BysoftChina is a Digital e-Commerce Agency. BysoftChina has grown to a major e-Commerce service provider with 11 years experience in e-Commerce in China. We offer a full range of services for e-Commerce merchants,brands and retailers, from e-commerce strategy consulting to setting up the platform either standalone website or on the major marketplaces in China (Tmall, JD, etc.) to digital marketing(SEO, SEM, Social networks, Analytics) and daily operations (customer service, logistic). Over the years we have built a comprehensive approach to help brands to succeed in e-Commerce in China.

Cyril Drouin Cyril Drouin, founder and CEO of the e-Commerce global Agency BysoftChina, lives in China since 1998, and founded BysoftChina in 2003.

With over 15 years of experience in the field of e-Commerce and the Internet in China and Europe, Cyril helps brands through the entire lifecycle of an e-Commerce project, from consulting to implementation, digital marketing and monitoring performance.

Cyril has built an expertise in digital strategy and e-Commerce in China as well as in the management of market places and localization in China of leading e-Commerce technologies.

He hosts high level training sessions about “e-Commerce in China” few times a year in China and around the world. Cyril holds a Master degree IT & Mathematics, speaks fluent French and English and has a good practice of Chinese and Korean.

Cornerstone Group Cornerstone Group is one of the earliest and largest Human Resources Consulting companies established in China, committed to introduce the world’s best human capital solutions and management technologies to China. With the help of its over 100 global expert networks, Cornerstone Group is aspired to become the global partners in human capital development for businesses and companies who are aiming for the global markets.

Christine GAO Christine Gao was one of the first professional coaches certified by International Coach Federation in China (2006). Internationally (N.A. and China), Christine has delivered Executive and Team Coaching to Fortune 500 companies for over 10 years.

She is a Professional Certified Coach (PCC) with International Coach Federation (ICF) and Director of Cornerstone Executive Coaching in China. A bi-lingual (Mandarin/English) Executive & Team Coach, Christine is recognized for her indepth knowledge of business and cultural differences between China and the West.

Christine supports Cornerstone Executives Coaches in China to provide Cornerstone International clients with the highest value, world-class Executive Coaching services.

CCIFC Training catalog Trainer’s network presentation 45

Trainer’s network presentation Customer First Consulting Company Founded in 2007, Customer First (C1st) is a professional wholly foreign owned German services company, specializing in general business skills, management training programs and creative team events.

Bree ZHAO

Bree is specialize in training of mind mapping, innovation thinking, and communication skills. She deeply understands the power of mind mapping in daily use in job of training and management, and is willing to share with more and more people.

With more than 8 years training experience for many big enterprises. .

Harley XIONG

Harley is specialized in business English and business skills training. She has nearly ten years experience of business English training. She is a certificate trainer of Cambridge English (TKT, the University of Cambridge ESOL Examinations) She trained lots of trainees from big companies and public institutions such as: Lenovo, HP, Samsung, Sinopharm, CCTV, the State Information Center, etc...

DEMOS Group Created in 1972, Demos successfully entered the Paris stock market in June 2007, and became the first publically listed training company in Europe. Partnering with over 35,000 customers worldwide, the Group is a key European player in learning and development and HR consulting.

Lynn HE Lynn has accumulated nearly 20 years of solid HR experience in MNCs, e.g. KPMG, WesTrac, BASF, Cummins, DSM, etc. and gained rich knowledge and skills in various HR functions like talent acquisition, employee relationship, performance management, talent development, etc. by playing the roles as HR consultant, HR generalist and HRBP. She provides several trainings such as: Confidence Recruitment and Selection Skills, Performance Management, HR Training for Non-HR Manager or How to Become an HRBP. Her style is very interactive, lively and humorous, the apply theory to reality.

CCIFC Training catalog Trainer’s network presentation 46

Trainer’s network presentation FJA & PARTNERS FJA & Partners was launched in China in February 2009. This company is focusing on risk management issues considered as a way to develop business and improve business performance. It includes financial, tax, management, training and coaching, executive search issues. FJA & Partners has developed a new and comprehensive model to address challenges specific to the Chinese environment for SMEs and corporations.

François Bernard François has more than 35 years experience in providing audit services and due diligence assistance to multinationals of different industries including manufacturing companies. François started to work in China in January 1995 when his firm RSM Salustro Reydel established a Representative office. In 2005 his firm joined KPMG France and François was seconded to KPMG China as Partner until end of 2008. In February 2009, Francois launched FJA & Partners. Initially, the company did focus on financial and risk management services. In 2010, based on corporations request for training, FJA & Partners started a new business line dedicated to training in Finance and related matters.

François was graduated from ESSEC Business School (France) and is graduated from a Master’s degree in Business Law from Paris II Panthéon Assas University (France). He is also a Certified Public Accountant.

IPS IPS is a personal and organisational development company that provides innovative and customised training solutions and coaching for teams and individuals.

Providing a wide range of skills development programs, IPS works to build more effective workplace skills, communication and team collaboration.

Alistair McArthur During his 16 years being based in China, Alistair has trained thousands of executives and staff around Asia and in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication.

He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholder communication and service. Alistair is a clear analytical thinker and creative facilitator and coach who has proven interpersonal skills to contribute successfully in developing the skills of others.

CCIFC Training catalog Trainer’s network presentation 47

Trainer’s network presentation MANAGEMENT INTERCULTUREL CHINE MANAGEMENT INTERCULTUREL CHINE is a consulting & training company dedicated to Western companies working in China. Giving Western professionals a deep Understanding of China business culture: how to clarify and use efficiently the indirect Communication style?

What is Chinese leadership and how our Western management standards should be adapted to the new generation’s expectations.

The company cover the following services: • CrossCultural Communication & Management Trainings • Executive Coaching • CrossCultural Team buildings for Executive Committees & Project Teams

Chloé Ascencio Consulting and Training independent Consultant registered in France and Hong Kong since 2006, Chloé ASCENCIO has a degree in International Affairs from Sciences Po Paris (IEP, 1994) and a postgraduate certificate in Economics (EHESS, 1995).

After an international career in India and Africa, she has been working several years in China as HR & Recruitment Consultant at CCIFC in Shanghai & Canton.

She founded MANAGEMENT INTERCUTUREL CHINE a consulting firm dedicated to Western Companies operating in China. She speaks fluent Chinese. She is a certified Coach.

May HE May He is a professional trainer and certified psychology consultant. She has 18 years working experience on professional training and human resources development in foreign enterprises. May He has been in charge of designing training courses, implementing training plans in her career life. She has delivered the following soft skills for the staff and middle and senior managers in hospitality, retailing, logistics, manufacturing, automobile, IT, energy, fast moving consumer goods, pharmaceutical industry, such as Professionalism, Time and Stress Management, Presentation Skills, Train-The-Trainer, Effective Teamwork, Business Etiquette, Communication Skills, Customer Service, Creative Thinking and Problem Solving, Leadership and Management Skills.

CCIFC Training catalog Trainer’s network presentation 48

Trainer’s network presentation MTI (MACHWÜRTH TEAM INTERNATIONAL) CHINA LTD MTI is a German company, specialized in training and organizational development, thinking globally and acting locally in the local language and adapted to local market needs. In doing this they are especially focused on helping our customers to successfully implement their strategies and to make measurably contributions to our customer’s targets.

The company has more than 25 years of experience and is operating in about 80 countries.

In Asia there are more than 40 consultants, who work for them. MTI’s consultants are able to hold trainings and do coaching in English, German, Mandarin and etc.

Birgitta Söderström Birgitta is certified in psychometric assessments Personal Profile Analysis (DISC), Myers-Briggs Type Indicator (MBTI), Thomas Emotional Intelligence, and General Intelligence Assessment. She is furthermore an ICF certified coach.

Birgitta gives various training programs relating to communication: inter-cultural, emotional intelligence, positive psychology, conflict management, presentation skills, etc. She has coached executives from various companies, fields and levels, such as Lenovo, Ericsson, Docomo, Orange and more. She is a high energy, interactive trainer and coach who makes sure her participants and clients have fun while moving forward.

Easy&New Education Beijing Easy&New Education Company Co., Ltd. was founded in late 2009. The company combined research and development in education area and training services. They successfully developed different English teaching programs customized for Chinese learners. They have reached remarkable results with the course development and their teacher’s training methods.

Then, the company successively set-up some foreign language teaching programs in Beijing Forestry University, Tsinghua University, Beijing University.

Elliot Zaagman With his extensive experience and education in coaching, training and business, Elliott has devoted his career to developing the cross-cultural business communication skills of organizations and individuals. During his time in China and abroad (US, Kenya, Costa Rica), he successfully delivered business communication skills training to a wide variety of participants. Elliott has a proven track record as a professional trainer for some of China’s most prestigious organizations, delivering language and soft skill coaching and training, working with executives 1:1 or facilitating trainings for groups as large as 100 people.

CCIFC Training catalog Trainer’s network presentation 49

CCIFC Training catalog Trainer’s network presentation 50

CCIFC CCIFCboard Boardofofsponsors Sponsors

FRANCE CHINE

中 国 法 国 工 商 会

W W W.C C I FC .O R G

J O B .C C I FC .O R G

In cooperation with

Chambre de Commerce et d'Industrie Française en Chine|Beijing 中国法国工商会|北京 Office C712, Lufthansa Center, 50 Liangmaqiao Road 亮马桥路50号，北京燕莎中心写字楼C712室 Chaoyang District, Beijing 100125, P.R.C 中国北京市朝阳区，邮政编码: 100125 phone / 电话 +86-10-6461 0260 | Fax / 传真 +86-10-6461 2990 Contact / 联系人 Audrey Rehby | rehby.audrey@ccifc.org Nathalie Aniel | aniel.nathalie@ccifc.org web / 网址: www.ccifc.org HR Site / 招聘网站: job.ccifc.org