57 Kilmore Street, PO Box 359, Christchurch 8140 Freecall 0800 50 50 96 Email info@cecc.org.nz CECC.ORG.NZ
WE KNOW
BUSINESS Business Strategy | Finance Health & Safety | Human Resources International Trade | Marketing | Sales
Advocacy Advice & Consultancy Training & Events Resources CECC.ORG.NZ
The Canterbury Employers’ Chamber of Commerce would like to acknowledge our sponsors, partners and supporters who contribute to this organisation to ensure that membership subscriptions can be kept as low as possible. Each of these companies assists us to bring more services and better value to our members.
PRINCIPAL SPONSOR
MAJOR SPONSOR
BUSINESS PARTNERS
KEY SUPPORTERS
CONTENTS YOUR FIRST SOURCE FOR BUSINESS ADVICE........... 2
INTERNATIONAL TRADE............................................ 6
WHY JOIN THE CHAMBER?..............10
> Advice
Learn more about what we do and how we can tailor solutions for your business
> Training & Development
> Business Advice & Consultancy
> Events
> Training & Development > Events
HEALTH & SAFETY................................... 3
> Resources > Communications
> Member Savings
> Advocacy
> Resources
> Export Documentation
> Advocacy
> Events
MARKETING............................ 7
> Resources
> Advice
MEMBER SAVINGS...................................11
> Communications
> Training & Development
> Advocacy
> Events
> Advice & Consultancy > Training & Development
HUMAN RESOURCES............................ 4 > Advice & Consultancy
> Resources > Communications > Grants & Funding
> Training & Development
FINANCE...................................... 8
> Events
> Training & Development
> Resources
> Resources
> Communications
> Advocacy
> Advocacy
> Grants & Funding
> Wage & Salary Survey
> Business Assessments
> Skilled Migrants
BUSINESS STRATEGY................................. 5
Savings and discounts for our members
WHAT OUR MEMBERS ARE SAYING..........................12 Testimonials from our members
SALES............................................. 9 > Advice > Training & Development
> Advice
> Events
> Training & Development
> Resources
> Events > Resources > Communications > Advocacy > Grants & Funding > Business Assessments
CECC.ORG.NZ | 1
YOUR FIRST SOURCE FOR BUSINESS ADVICE Whether you’re a sole trader, small business or a large corporate, The Chamber has the knowledge, events and opportunities to help your business in today’s environment. The Canterbury Employers’ Chamber of Commerce (The Chamber) is a not-for-profit membership organisation meaning we are service focused and here for our members. We are the largest business support agency in the South Island, providing advice and consultancy, training, networking and events, and advocacy services. We are here for Canterbury businesses – the first place to call for advice and support.
WE TAILOR SOLUTIONS FOR YOUR BUSINESS One shoe doesn’t fit all – so we offer a range of products, resources and services to help all different types and sizes of businesses. We have experienced HR, health and safety, business strategy and exporting specialists who are here to support members with queries or issues. As well as our own training and events programme, we are happy to work with businesses to prepare and deliver specialised training programmes to meet their individual needs. It’s hard to summarise all that we do! We pride ourselves in delivering: > Advocacy > Advice & Consultancy > Training & Events > Resources Keep reading for more information – we’re convinced you’ll enjoy what we have to offer.
Peter Townsend CEO
2 | CANTERBURY EMPLOYERS’ CHAMBER OF COMMERCE
WE KNOW
HEALTH & SAFETY Our advisers and consultants will work with you to develop health and safety systems, as well as provide public and in-house training to assist you in understanding your obligations. ADVICE & CONSULTANCY
> Identify risks and hazards in the workplace
Members of The Chamber have access to professional health and safety advisers and consultants, who can visit you on-site to assist with any health and safety requirement, including:
> Manage your workplace contracting chain
> Legal compliance and good practice initiatives
> Investigate incidents and accidents to identify harm prevention strategies > Effectively perform the role of a workplace health and safety representative
> Tailored health and safety systems for your workplace
Our health and safety advisers and consultants can also work with you to create a bespoke training session for your individual workplace needs.
> Pre-audit reviews to gain ACC discount accreditation
EVENTS
> Gap analysis to identify noncompliance
> In-house advice and consultancy
TRAINING & DEVELOPMENT The Chamber health and safety public training courses assist you to understand your legal duties and provide you with skills to: > Fulfil your health and safety compliance obligations > Implement an occupational health and safety management system
COMMUNICATIONS Health & Safety Update A monthly newsletter which includes the latest news, health and safety issues and important information and tips to assist all personnel involved in health and safety.
ADVOCACY Both directly and through BusinessNZ and the New Zealand Chambers of Commerce and Industry, The Chamber has active input into health and safety issues that impact on business.
The Chamber runs a number of health and safety events throughout the year to keep members updated on current health and safety legislation.
RESOURCES > Health & Safety in the Workplace > Accident Recording, Reporting and Investigating > Emergency Management Procedures > Managing Hazards > Contracting
Find out more at cecc.org.nz/about/business-support/health-safety/
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WE KNOW
HUMAN RESOURCES Our HR team draw on their extensive knowledge to support businesses to achieve more from their people. ADVICE & CONSULTANCY We offer advice and consultancy to members covering: > Employment Relations > Human Resources > People Management > Risk Management > Proactive HR/ People Development Our experienced advisers will offer initial assessments-ofneed at no cost to members on a huge range of topics before advising if you need to escalate to a paid consultancy service. All consultancy services are offered at a preferential rate to members.
TRAINING & DEVELOPMENT The Chamber provides public and in-house training covering all aspects of HR, including courses in: > Leadership and Supervision > Personal Effectiveness > Employment Law > People and Performance
We also offer Institute of Management (IMNZ) NZQA recognised qualifications and short courses.
EVENTS
ADVOCACY
The Chamber runs a number of networking events throughout the year with guest speakers covering topical employment relations issues.
Both directly and through BusinessNZ and the New Zealand Chambers of Commerce and Industry, The Chamber lobbies local and central Government on all issues relating to employment relations.
RESOURCES > Employment Agreements > Employment Law > Conflict Management > Disciplinary Process > HR Policies > Migrant Settlement > Performance Appraisals/ Management > Recruitment > Stress Management > Team Skills and Development
COMMUNICATIONS eBulletin A weekly electronic newsletter covering Employment Court and Authority decisions as well as the latest employment relations news.
WAGE & SALARY SURVEY Members of The Chamber have access to the National Wage & Salary survey which provides up-to-date wage and salary information on over 200 positions from around the country.
SKILLED MIGRANTS The Chamber offers two programmes that assist employers with recruitment and retention of skilled migrant staff: > Connecting Canterbury Employers and Newcomers Skill Programme > Skilled Migrant Business Services
Find out more at cecc.org.nz/about/business-support/human-resources/
4 | CANTERBURY EMPLOYERS’ CHAMBER OF COMMERCE
WE KNOW
BUSINESS STRATEGY Our advisers will help you with everything from growth plans and cash-flow forecasts to support with funding applications. We also provide in-house training, tailored to the specific requirements of your operation. ADVICE
RESOURCES
Members are able to access a wide range of business strategy advice and information from our experienced advisers.
> Change Management
TRAINING & DEVELOPMENT
> Restructuring
The Chamber provides public and in-house training courses, covering topics such as: > Strategic Business Planning > Maximising your Business Profits > Digital Strategy
> Strategic Planning
EVENTS Members have access to a range of major events throughout the year, including: > Governor of the Reserve Bank Lunch > Prime Minister Events > Inspire Canterbury > Other High Level Events
> Crisis Management/ Disaster Recovery > Government/Advisory Board > Succession/Exit Planning
COMMUNICATIONS The Latest Word A fortnightly electronic business update from the CEO’s desk.
BUSINESS ASSESSMENTS The Chamber is a Canterbury Regional Business Partner for New Zealand Trade and Enterprise. Businesses can enhance their capability through access to business assistance and specialist services, support and cofunding. Business assessments will provide referrals to courses, advisers, business coaching information and other public and private services.
ADVOCACY Both directly and through BusinessNZ and the New Zealand Chambers of Commerce and Industry, The Chamber lobbies local and central Government to ensure businesses can operate in an environment that allows them to succeed.
GRANTS & FUNDING The Chamber is the Canterbury Regional Business Partner for Callaghan Innovation and offers a range of funding assistance to grow business investment in research and development.
Find out more at cecc.org.nz/about/business-support/business-strategy/
CECC.ORG.NZ | 5
WE KNOW
INTERNATIONAL TRADE We understand the challenges of being involved in international trade, and have the expertise and connections to help you maximise the productivity of your operation and increase your profitability in the process.
ADVICE ExportNZ Canterbury is a division of The Chamber. Members of The Chamber automatically gain membership to ExportNZ Canterbury and are able to access to a wide range of international trade advice and information from experienced business and international trade advisers. The Chamber also provides a range of services, including: > International connections through the International Chamber of Commerce network > Exporter to exporter connections with NZTE, MFAT and other export sector stakeholders > Mentoring > Export documentation
TRAINING & DEVELOPMENT
> Customer Relationship Management
The Chamber provides export specific training courses covering:
> Import and Export Marketing
> Freight
Manufacturing & Export A monthly e-newsletter which includes current manufacturing and export issues and trends.
> Insurance > Documentation > Foreign Exchange
EVENTS The Chamber/ExportNZ host specific export events and forums, including: > Global Connections conference > Breakfast Networking Events featuring internationally successful New Zealand exporters > Market updates > Seminars
RESOURCES > Import and Export Management > Lean Manufacturing > Supply Management > Productivity > Health and Safety > Distribution
Find out more at cecc.org.nz/about/business-support/international-trade/
6 | CANTERBURY EMPLOYERS’ CHAMBER OF COMMERCE
COMMUNICATIONS
ADVOCACY Both directly and through BusinessNZ, ExportNZ and the New Zealand Chambers of Commerce and Industry, The Chamber lobbies local and central Government on matters relating to international trade, market access and open economies.
EXPORT DOCUMENTATION The Chamber provides a certification service for NonPreferential Certificates of Origin and other trade documents, including commercial invoices, packing lists, certificates of manufacture, certificates of free sale and visa applications.
WE KNOW
MARKETING When it comes to marketing your business, we offer assistance in a multitude of ways - providing advice and training on marketingrelated issues, downloadable templates for planning and mapping your campaigns and business-to-business networking events. ADVICE
Events include:
GRANTS & FUNDING
Members are able to access a wide range of marketing advice and information from our experienced advisers.
> Network after 5 Events
The Chamber is a Canterbury Regional Business Partner for Callaghan Innovation and offers a range of funding assistance to grow business investment in research and development.
TRAINING & DEVELOPMENT The Chamber offers a variety of workshops covering topics such as: > Understanding the Various Marketing Channels
> Speed Networking > Business Expo > Women in Management and Governance > Next Generation Business Leaders > Other inspirational events
RESOURCES > Branding
> Implementing Social Media
> Import and Export Marketing
> Marketing your Business to the World
> Marketing Communications
> Developing a Marketing Strategy
> Social Media
EVENTS Members can access plenty of networking events for information, motivation and education, while at the same time providing an opportunity for businesses to build contacts and promote their products and services.
> Marketing Strategy
Global Expert is a free Government service committed to assisting businesses with locating technology experts and expertise through connections with national and international research organisations and consultants. Global Expert can connect companies to experts who can assist with marketrelated or technical challenges.
COMMUNICATIONS Update Magazine A quarterly magazine distributed to members free of charge and featuring regular columns from key business leaders, tackling current issues and showcasing members. Members can advertise in the magazine at discounted rates.
Find out more at cecc.org.nz/about/business-support/marketing/
CECC.ORG.NZ | 7
WE KNOW
FINANCE From creating financial forecasts and applying for funding to managing your day-to-day cashflow, we can review your current financial systems, providing both advice and access to a host of resources that will streamline the way your business runs. TRAINING & DEVELOPMENT The Chamber offers a variety of practical finance courses to suit your needs, including: > Understanding your Profit and Loss and Balance Sheet > Determining your Optimal Selling Price
ADVOCACY Both directly and through BusinessNZ and the New Zealand Chambers of Commerce and Industry, The Chamber lobbies local and central Government to ensure businesses can operate in a supportive fiscal environment.
> Monitoring your Financials
GRANTS & FUNDING
> Diagnosing Problems before they Occur
The Chamber is a Canterbury Regional Business Partner for Callaghan Innovation and offers a range of funding assistance to grow business investment in research and development.
RESOURCES > Accounting > Cashflow > Credit Management > Debt Management > Grants and Funding > Insurance > Payroll > Tax
Global Expert is a free Government service committed to assisting businesses with locating technology experts and expertise through connections with national and international research organisations and consultants. Global Expert can connect companies to experts who can assist with marketrelated or technical challenges.
Find out more at cecc.org.nz/about/business-support/finance/
8 | CANTERBURY EMPLOYERS’ CHAMBER OF COMMERCE
BUSINESS ASSESSMENTS The Chamber is a Canterbury Regional Business Partner for New Zealand Trade and Enterprise. Businesses can enhance their capability through access to business assistance and specialist services, support and cofunding. Business assessments will provide referrals to courses, advisers, business coaching information and other public and private services.
WE KNOW
SALES We have a range of tools available which cover everything from recognising and defining target markets to effectively communicating your message and closing a sale. ADVICE
EVENTS
The Chamber provides members with assistance in sales covering a wide range of topics, including:
Members can access plenty of networking events for information, motivation and education, while at the same time providing an opportunity for businesses to build contacts and promote their products and services.
> Broad and Specific Business Advice > Practical Sales Assistance > Tips for Business to Business and Business to Consumer Sales
TRAINING & DEVELOPMENT The Chamber offers a variety of workshops and courses covering topics such as: > Growing Sales > Customer Services > Key Account Management > Determining your Optimal Selling Price
Events include: > Network after 5 Events > Speed Networking > Business Expo > Women in Management and Governance > Next Generation Business Leaders > Other inspirational events
RESOURCES > Customer Relationship Management > Customer Service > Distribution
Find out more at cecc.org.nz/about/business-support/sales/
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WHY JOIN THE CHAMBER? We work with businesses to provide practical business support and advice to help you be the best you can be. Our members enjoy free access to experienced business advisers, networking events, resources and membership savings schemes, as well as significant discounts on our comprehensive training and development programmes and inspirational events. ADVICE & CONSULTANCY Members have access to experienced business advisers offering free advice and discounted consultancy across all aspects of business, including: > Health and Safety > Human Resources > Business Strategy > International Trade > Marketing > Finance > Sales
TRAINING & DEVELOPMENT The Chamber provides over 150 training courses available to members at discounted rates, which are designed to enhance productivity and keep you up to speed on developments in business.
EVENTS Members can attend free networking events to build business contacts and promote their business or services.
Members can also attend a number of other events throughout the year featuring keynote speakers and experts at discounted member rates.
MEMBER SAVINGS Members of The Chamber have access to a wide range of savings designed to assist business, including:
ADVOCACY Both directly and through BusinessNZ and the New Zealand Chambers of Commerce and Industry, The Chamber lobbies local and central Government and champions policies that allow New Zealand businesses to succeed.
> Appliances > Banking Services
JOIN ONLINE TODAY
> Fuel
cecc.org.nz/join-cecc
> Health Insurance
OR GIVE US A CALL
> New Vehicles > Office Fitout and Supplies > Organisational Performance Survey > Vehicle Rental
RESOURCES Members of The Chamber have access to more than 100 free online resources (quick guides, templates and samples) covering all aspects of business from employment law and health and safety to business planning and marketing.
Leeann Watson General Manager
10 | CANTERBURY EMPLOYERS’ CHAMBER OF COMMERCE
03 366 5096 or 0800 50 50 96
MEMBER SAVINGS Doing business with our members makes good sense. Below are offers from our key member savings partners, available to members. WESTPAC CARD SERVICES Special prices on merchant business facilities deals on EFTPOS hardware and free business banking review.
FORD Discounts on selected new Ford vehicles from selected Ford dealerships and a quarterly prize draw.
HERTZ Special corporate rates on Hertz rental cars throughout New Zealand.
OFFICEMAX Discounts on a wide range of stationery and much more!
SOUTHERN CROSS HEALTH SOCIETY Your staff have access to a range of health insurance plans at competitive prices.
Z ENERGY Exclusive fuel discounts at Z service stations nationwide.
NOEL LEEMING GROUP Members and their staff receive access to trade discounts storewide at any Noel Leeming store.
ASKYOURTEAM 5% discount off organisational performance survey system at AskYourTeam.
Offers subject to change. Conditions apply to all member savings.
CECC.ORG.NZ | 11
WHAT OUR MEMBERS ARE SAYING “The Chamber’s health and safety workshops are always very well run and delivered, and allow for good debate and discussion from participants… the content was very relevant and presented with interesting anecdotes and exercises.” Dallas Geddes Personal Assistant to Chief Financial Officer University of Canterbury
“The Chamber employment advisers were fabulously knowledgeable and patient as we worked through some interesting HR challenges… this alone is worth the membership fee.” Corinne Watson Managing Director CCS Innovation in Logistics Ltd
“The Chamber is a great source of information on any HR related queries that I need clarification on. It’s reassuring to know I have the support and expertise of The Chamber to compliment my service to the business. I would highly recommend them to other small businesses who need this added layer of expertise at their fingertips.”
“We work with The Chamber for health and safety training and advice, and they also help us with our auditing process. We always find their advice to be excellent and very helpful, and they are very responsive and timely. The employment relations telephone advice service is also very helpful if you want a question answered.”
Kate Simpson
Nikki Harkerss
Manager of People & Culture Corporate Services Net
Human Resources Manager Canterbury Rugby Union/ The Crusaders
“The Chamber Exporting events are a great catalyst for getting to know and meet with other exporters, learn from their experiences and hopefully not make the same mistakes they did. ExportNZ breakfasts should be a fixture on every exporters calendar.”
“The Chamber’s HR advisors have always provided me with dependable and actionable advice – the kind that comes from plenty of experience and a comprehensive understanding of HR procedures. They are my first port of call when I need guidance on any HR matters.”
Murray Willocks
Mike Perry
NZ Argiseeds
CEO Montage Interactive Limited
12 | CANTERBURY EMPLOYERS’ CHAMBER OF COMMERCE
“The Chamber were on hand to provide advice in following an employment disciplinary process plus provide a peer review of information and letters. They provided prompt and straightforward advice and feedback. We would recommend them to small and medium sized business. Thank you.”
“The Chamber health and safety course we attended was very informative and relevant. We enjoyed the two days soaking up a lot of information…we are very proud to say that we are doing everything we were shown.” Gayle Temple Ashburton Trading Society
“It is a relief to know that I have the support of The Chamber with any HR related issues or questions. The information I receive gives me the confidence to deal with the problem concerned in a direct and professional manner. We have been in business for over thirty years, and have benefited by being a member.”
Rob Steel
Leigh Ayers
Managing Director HRV Canterbury North
Office Manager Advanced Joinery Ltd
“Being directly involved in exporting our premium ice cream, the learning and insights gained by being part of the Export networking forums and events has greatly helped us in regards to talking through the opportunities and issues facing food exporters and learning from other exporting companies experiences. How The Chamber bring this all together to help exporters is of great value to us and these events are professionally organised and managed making each event a “must-do” event in our calendar.”
“The Chamber’s Next Gen (Business Leaders) program and events are a great initiative by The Chamber – they’re inspiring and a great chance to meet likeminded people.” Marcia Butterfield Founder/Creator Neat Places
Mike Killick Managing Director Deep South Ice Cream
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