update
Canterbury’s business magazine, from The Chamber
Christchurch a place of exploration.
Q2 2018 RRP $7.95 inc GST Complimentary for members
Featured articles
Leeann Watson Chief Executive
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Feature: Christchurch
a place of exploration
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Behind the Brand: Men at Work
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Member Profile: Neat Places
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Member Profile: Dowsons
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Technology: Save money by going digital
32
Wellbeing: Nurturing a productive workforce
34
Employment: Law changes to be aware of
36
Marketing: Platforms to perform
38
Human Resources: Diversity
39
International Trade: Export innovation
40
Health and Safety: Two years of HSWA
This issue focuses on the future of Christchurch and our changing narrative. Moving beyond Christchurch being known as the earthquake city is essential as we reposition our city for the future. We’re really excited about the new aspirational vision created for our future focused city. In addition to the changing face of Christchurch, is also the changing nature of business. These days the word ‘disruption’ is commonly heard in the workplace and around the Board table. That’s a good thing – businesses are recognising they need to change and prepare for a future that’s vastly different from today. Technological and social pressures are driving significant and fundamental changes to how we live and do business. We’re seeing change happen at rates we’ve never seen before – and there are no signs of this change slowing down. So what does ‘the future of business’ look like? It’s a vast and incredibly complex topic, but we have consolidated it into three key headings (macro trends) that we believe will create significant change to the nature of business in our region: 1
Technology
2
Workforce dynamics
3
Sustainability (we call it ‘Business for Good’)
These macro trends are interlinked and not mutually exclusive. They also work alongside and with political pressures, fundamentally changing the way we conduct and operate business, all leading to a very different workplace in the future. As the home and voice of Canterbury business, The Chamber helps businesses through the everyday challenges that come with running or managing a business, which includes helping businesses prepare for the future. For more on the future of business, see page 26. I hope you enjoy the issue. Leeann Watson CEO Canterbury Employers’ Chamber of Commerce
Continued page 26
The Chamber Update Q2 2018
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Leadership key to the region’s future Christchurch has been transformed since 2011 – so much so that it’s almost hard to remember the city prior to the earthquakes. Although it hasn’t been without its challenges, what we see now are the positive effects of the investment we’ve all made in reshaping our city for the future: a brandnew skyline, a dynamic CBD and a vibrant community that is helping to bring both people and businesses back to the centre of the city. Westpac is excited to be one of those businesses returning to downtown Christchurch, with the opening this month of our new flagship South Island branch and head office at The Terrace. Our brand-new building on the Avon River represents the future of our operation – and of banking. Our financial experts will be on hand to help customers with advice and the branch will also offer 24/7 banking via Smart ATMs, which can handle deposits and bill payments. The move back into the city will also bring 120 of our people. They will no doubt buy coffees from local cafes and shop at local retailers, creating a positive feedback loop that adds to the downtown economy. You can expect to see this effect multiplied many times over as more and more businesses return to the CBD. I look forward to the time at which we reach a critical mass of companies within the downtown precinct. It will be at this point that we know the heart has truly returned to the centre of the city, and that people instinctively know it’s the place to do business. We’re also proud that our new modern building will embody the innovation that is beginning to become synonymous with the revitalised Christchurch. The Terrace is a Green Star Level 5 building that features photovoltaic solar panels on the roof to generate electricity and an artesian well to reduce energy on heating and cooling. The emerging challenge lies in how we sell the story of Christchurch to the world, and how we promote its relevance in a globally competitive environment. For a city to be successful – and attract the businesses with the big, bold and ambitious ideas – it needs to establish its unique value proposition. It needs to determine what it is that makes it different, special and desirable among businesses and the people they employ. As a business community, we also need to consider the role we play in making Christchurch a more desirable place to live, work, innovate and succeed. What is it each of us can contribute to Christchurch’s future? Whether it be the environment we offer or the challenges we’re willing to take on – each of us can set an example of what the future of business looks like for communities and enterprises all over the world. We’re excited about being back in a city that is far more vibrant and alive than we’ve seen for some time. And we’re looking forward to playing our part in shaping our city of the future. Rob Howie Regional Manager – South Island Commercial Corporate and Institutional Westpac
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New Zealand businesses were early adopters of cloud computing and this trend continues. More infrastructure in support of the cloud is on the way, with investment by Huawei and New Zealand partners in a local cloud computing centre – it’s useful for a small and relatively remote country to be able to partner with a largescale global investor in new technologies. Choosing the right innovation area in which to invest could pay dividends.
Innovation – a great NZ story Innovation can indicate future success. Companies with a fresh approach are likely to be future leaders. How innovative is business in New Zealand? The indicators are good. New Zealand technology is now earning over $7 billion a year. Given our leading industries tourism and dairy each earn around $12 billion, tech’s rise to $7 billion is remarkable. The sector is spawning new businesses at a fast rate, led by companies such as F&P Appliances, Datacom, Gallagher Group, F&P Healthcare, Xero and Orion Health. Previously unimaginable events, like launching payload satellites from East Cape, are now part of the landscape. Another positive indicator is our tech infrastructure. The ongoing roll-out of ultra-fast broadband is a major competitive advantage for New Zealand, providing a strong platform for new digital business. Infrastructure linking us digitally with the outside world is also developing fast, with our third international broadband cable due for completion this year.
New Zealand’s internet infrastructure is therefore well-positioned for the coming of 5G – the next generation of mobile internet, massively faster than the current 4G technology. The new networks of cell sites needed for 5G, together with existing ultra-fast broadband cable, will deliver big capacity and speed. Mobile operators in New Zealand, already sharing cell sites as well as the fibre network, will be able to continue to use capacity in one to support the other. New Zealand’s development of internet infrastructure is consistent with our history of being early adopters of digital technology.
New Zealand has a big opportunity through investing in intelligent transport systems (ITS) - drones, self-driving cars, traffic management systems, freight management, electric vehicle charging systems, and others. BusinessNZ’s working group on ITS is showing the scale of opportunity available – multi-million dollar export earnings if the right technologies are developed – and pointing out the stepping stones already in place to enable them. New Zealand’s legislative system already includes the Outer Space and High-altitude Activities Act, enabling rocketry and satellite launching. New Zealand’s legislation already allows for driverless vehicles, and our civil aviation rules already allow for drones working in asset management, search and rescue and courier delivery. Having a good set of laws to enable new technology businesses is positive.
What else is needed? Investment, R&D and skills are all important. We need to ensure that innovative firms are able to access the investment funds to enable them to develop and grow. It will be important that Overseas Investment Office decisions on foreign investment do not discriminate against growing innovative businesses. We also need a good environment for research and development. New Zealand’s system for encouraging research and development is currently undergoing change, with tax breaks for R&D likely coming for the next tax year. Hopefully this will be in addition to our current system of direct grants. Getting the overall tax burden right would help too. New Zealand’s corporate tax rate of 28 percent is starting to look very high in comparison with other countries’ tax rates below 20 percent. A high corporate tax rate does not help businesses gain foreign investment to grow new innovative business. And we also need the right skills. Current successes by New Zealand tech and innovation companies come on the back of sustained past investment in education and training. Our education system now needs to be doubling down on producing more engineering, IT and other skills that will be the hallmark of successful Kiwi firms in the future. The extent of business innovation in New Zealand is a positive story – but it could get better still. Kirk Hope Chief Executive, BusinessNZ
The Chamber Update Q2 2018
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Christchurch a place of exploration
In overcoming a disaster of the magnitude of the Christchurch earthquakes, the city has been given an opportunity few international communities ever get the chance to explore. Through the city’s rebuild, recovery and regeneration, Christchurch is in the process of redefining itself for the modern era.
How that opportunity is being expressed is not just through its infrastructure network or architecture, though that is playing a significant role, but in the attitudes and aspirations of the city’s citizens – those that have chosen to stay and rebuild their lives and businesses here, and those that have elected to come and participate in one of the world’s most remarkable experiments in modern community building. ChristchurchNZ chief executive Joanna Norris says the city has reached the point in the rebuild where it can really begin to look to the future. “We’ve spent the last six years laying the building blocks of the city that we are to become. But now we’re poised to realise the opportunity that we have,” says Joanna. “We’ve got a new city, but also a really strong and powerful heritage of innovation and exploration. We now have the right conditions for people who are willing to try new things. We’ve got open environments, great regulations, international connectivity, new infrastructure – Christchurch is ready to embrace the future.” How that future will be defined is an important part of what Joanna’s organisation has been focusing on in the six months since she took on the role, after five years as the editor of The Press.
Photo: Christchurch NZ
The Chamber Update Q2 2018
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“I think it’s really important that we all understand the direction we’re travelling in, and if we’re aligned around a vision, it provides the insight to build critical mass around that. This helps build expertise, helps build and attract talent, and it also builds a sense of civic pride about what we’ve got going on here as a city. And that in turn, attracts more people, which then builds the economy – so it’s good for everyone.
“Antarctic scientists and explorers of the early 1900’s used Christchurch as their final port before embarking on their journey to Antarctica,” says Antarctica New Zealand chief executive Peter Beggs. “The legacy of the city’s connection to Antarctica remains today, with several countries using Christchurch as their final stop off point before embarking to Antarctica.”
“As we tell a story about a future-focused city that’s committed to exploring new ideas and innovation, we’re inviting people to get involved by saying ‘if you’re buying into this vision, you need to tell us what you’re doing to support that, and we in turn, will champion your cause.’”
As one of only five ‘gateway cities’ around the world, Peter says Christchurch has not only become an integral part of New Zealand’s work on the ‘Ice’ and in the Southern Ocean but is also part of the international effort to explore and understand the frozen continent.
A history of exploration
In 2016, Antarctic-related activities brought $124 million directly to the Canterbury economy and $178 million to the New Zealand economy, with a total impact of $235 million for the region as well as 3,675 jobs.
Joanna says an important part of that story has been the city’s reputation as a ‘leaping off point for exploration’, a theme that flows from the earliest history of local settlement, right up until the modern era. Perhaps one of the best illustrations of Christchurch’s role in exploration was established at the turn of the last century, when the focus of the world was on the ‘heroic age’ of Antarctic exploration.
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“For Antarctica New Zealand, Christchurch’s gateway city status and support are paramount to a successful organisation. The city attracts young, astute talent, particularly in the tech sector, and our high-quality academic institutions have good links nationally and internationally.”
Photo above left: Antarctica NZ Photo above: Neat Places
Feature
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Establishing an ecosystem for the future Those local academic institutions are also seeing a role for themselves in helping to change the way the business community approaches the future. The University of Canterbury’s Centre for Entrepreneurship (UCE) was established in early 2016 to build capability in entrepreneurship and innovation amongst all students at UC. UCE director Rachel Wright says UCE came about as UC “identified a need for a focal point at the university to support and encourage innovation and entrepreneurship.” The centre looks to provide students with real world experiences that will enable them to gain the skills and attributes they will need to succeed in the rapidly changing global economy.
UCE is tightly integrated with the Christchurch start-up ecosystem, allowing UC students to connect with entrepreneurs and innovators from the community. “We are very fortunate that the local ecosystem understands the importance of upskilling and building capability in entrepreneurship and innovation amongst our young people,” says Rachel. “We are now being recognised by the community as a key contributor to new start-up ideas and of people to join existing local start-ups. Many of our students go on to work for local start-ups or to start their own ventures. We hope to continue building on our efforts to date, as the local economy is dependent on creating young people who see themselves as innovators and entrepreneurs and ultimately job creators.”
Understanding the opportunities A vital part of ensuring the entrepreneurs and the job creators can realise their potential in Christchurch and Canterbury is understanding where the local opportunities lie. Joanna Norris says ChristchurchNZ is currently working to identify where there is potential for growth in the regional economy. “We’re mapping out where there’s areas of excellence and expertise to understand which of the sectors have real potential or the opportunity for head room,” says Joanna. “And all of those sectors are really exciting. We’ve got strength in future technologies and autonomous vehicles, future foods and agri-tech, the technical outdoor and clothing sector, operations in hostile environments, including both space and Antarctic technology – in logistics and technology, education and export education.”
Taking the chances that are presented In one of those sectors – future foods – a local start-up has made rapid steps in securing a national reputation. Launched at Start-up Weekend in Christchurch in 2016, Anteater now provides edible insects for high-end food producers around New Zealand, including six of the eight top-rating restaurants, according to Cuisine magazine. Co-founder Bex De Prospo says alternative proteins is still a very challenging industry in every global market. “But Christchurch is working hard across a number of sectors to try and secure a position as a thought-leader.” “This city is still in the process of forming its new identity, which makes it an incredible place to be at the forefront of new ideas,” says Bex. “We are so fortunate to have both business community contacts and restaurant industry contacts here who are keen to be pioneers and are willing to take chances on disruptive products like ours. “People are willing to take chances here. Certainly, we faced some scepticism early on, but with each person we spoke to, with each speaking engagement, we found that this community was willing to hear us out and try something new.”
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“With the support network and relationships we have built here, we can’t imagine trying to run this business anywhere else.” Bex De Prospo, Anteater.
Photo left: Christchurch NZ. Photo top: Christchurch NZ, Centre: Neat Places, Bottom: Neat Places
The Chamber Update Q2 2018
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Photo above: Christchurch NZ, Right: Richard Lord
Well placed for the future Joanna Norris says trying new things – and being prepared to learn from the experience – is one of the ways the city can ensure it is firmly focused on the future. “We can try and we can fail, and that’s okay,” she says. “There will be people who are critical of that, but anyone who is innovative and living on the edge needs to be brave and resilient.”
The most important thing, she believes, is having the ability to realise the opportunities when they arise. “It’s about growing our base of expertise to ensure that we are both connected with the right venture capital, but also have the right talent and skills to take these ideas right through to maturity. And again, that’s part of what The Chamber and ChristchurchNZ do – we support businesses from ideation to commercialisation and reaching market. And connecting the right ideas with the right market.”
“And that is precisely how I want us to be viewed because that’s what we are. We really are a welcoming people, we’re a welcoming province and this is a demonstration of that.”
Making the right connections is already paying dividends for the city in terms of the level of innovation it is attracting, with Christchurch recently making international headlines as the testbed for a new generation of personal transport, Zephyr Airworks’ air taxis – a project owned by the Kitty Hawk Corporation and funded by Google co-founder Larry Page.
“For the last seven years, we’ve been highly reliant on the stimulus provided by the rebuild economy,” says Joanna. “And as that activity starts to decline, we need to find the drivers that will replace it.
“When the team from Zephyr explained the reason why they chose Christchurch, and why they chose New Zealand, they said all of the same things that we were saying – Christchurch has the right conditions, we’re open minded to what a partnership might look like, we supported their ambitions, we understood what they wanted to achieve and we helped make it happen,” says Joanna.
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Joanna says the city is faced with a changing future, whether it is prepared for it or not. So while change will not be without its challenges, the local economy and community will be far better off if it can embrace the opportunities ahead.
“We don’t have an option – we have to respond to the future, and we have to find new ways to grow our economy. “When we talk about future technologies like those in transport and foods, they are areas where the planet needs humanity to respond, and Christchurch is well placed to meet those challenges.”
A new identity for the city One of the ways ChristchurchNZ is seeking to help prepare the city for the future is in establishing a new identity which can be used to tell its story, both locally and internationally.
ChristchurchNZ chief executive Joanna Norris says the organisation is not trying to ‘rebrand’ the city. “That’s not the right approach,” says Joanna. “What we’re looking to do is tell the story reflectively. And that’s a really important distinction.” “It’s not about putting a tagline, slogan or icon on the city, it’s about finding the things that are true and authentic and then working out how we can amplify those things by actually doing more of them – realising the opportunities we have. This story will be determined by our actions, not by the things we say.”
Talking to the community To get an understanding of how Christchurch saw itself – now and in the future – the organisation began by talking to the community.
“The very first thing we did was talk to people,” says Joanna. “We asked what they valued most, what things help them to succeed in business, and what characteristics about Christchurch help them succeed.
“We then started to map that out and understand where particular areas of strength and potential lay. And we started to see trends, which were around the ingenuity and the response to the land that came right from the very early days of our people through to our modern day. “That then helped us form this view of ourselves as a leaping off point for new ideas and for exploration. And then the more we started to validate that, the more we realised this is absolutely central to who we are as a people.”
Understanding the past Joanna says ChristchurchNZ wanted to particularly focus on how this view applies to the people who were significantly affected and challenged by the earthquakes. “For us, it’s a story about realising your potential and exploring new ideas in whatever way that works for you,” she says. “If you’re a family and you’re connecting with neighbours by swapping food, or engaging in a community garden, that is a way of exploring different ways of living that you might not have done before. If you’re a small business, you might have had to find new ways to reach your customers – and get them to reconnect with you in a new location through, for example, social media. It’s about applying the word ‘exploration’ to the values that matter to you.”
The Chamber Update Q2 2018
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Six local innovative brands:
Ethique
Kilmarnock
With a Bachelor of Science degree from UC, and an overwhelming desire to rid the world of plastic bottles, Brianne West founded Ethique in her kitchen five years ago. Today, she sells her products all over the world and is a leader in New Zealand’s circular economy movement.
In 1958, UC academic and philanthropist Miss Christabel Robinson founded Kilmarnock – a social enterprise devoted to empowering people with disabilities to lead purposeful lives. Today, Kilmarnock provides education, opportunities, and training for people with a range of disabilities.
“We produce solid beauty bars made from 100 per cent biodegradable and sustainably sourced ingredients right here in Christchurch,” Brianne says.
“We balance our social mission with running a commercially successful, diverse and vibrant contract manufacturing firm,” says CEO Michelle Sharp.
“Our packaging and storage cartons are also compostable, so there’s no need for any plastic bottles or containers.”
Over the last seven years, Kilmarnock has developed a strong and profitable operation – improving their overall social impact and community engagement.
Ethique offers a range of more than 40 products – from solid shampoos, conditioners and face scrubs, to make-up remover, shaving bars, deodorants and even dog shampoo. “If you were to empty a bottle of shampoo into a saucepan, and boil the ingredients down to evaporate the water, the result would be a highly-concentrated product,” she says. “Whilst this is simplifying things, this process is the basic concept of our beauty bars. You simply activate the bars with the water in your shower.” Ethique is a climate-neutral, cruelty-free, B Corp certified business, and works directly with producers to ensure workers are paid a fair price for their products. It’s also the only company in the world producing a solid, no-waste product range – a point of difference Brianne says is central to its success. “People really understand the reason why, and really get on board with the brand and its sustainability story.” She says Christchurch’s connected start-up ecosystem – which thrived post-quake – helped her to launch Ethique back in 2012. “Christchurch has a great support network for entrepreneurs and young businesses. It’s got the benefits of a small community, and the infrastructure of a big city.”
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“Having operated for 60 years, we’ve been fortunate enough to develop a scalable, reputable training and employment framework for people with disabilities,” she says. “We’re now looking at how we can replicate this model elsewhere.” She says Christchurch is a fantastic environment in which to incubate ideas, especially if you’re an enterprise dedicated to innovation and positive change. “Innovation is a part of Kilmarnock’s culture, and Christchurch is a great place for us to nurture our ideas,” she says. “I think it’s because we’re a very collaborative city. While there’s competitive activity, there’s no sense of rivalry – instead, we’re able to find space for everyone. In fact, everything we’ve achieved at Kilmarnock has been through our community, families and strategic partners.” Kilmarnock has recently aligned their strategic enablers to the UN sustainable development goals, demonstrating how they’re helping to solve six of the world’s greatest global issues. “Continued investment, innovation and strategic planning will not only drive commercial growth, but it will help us change attitudes – developing communities that value diversity and difference.”
Maui Studios Aotearoa Ltd
Seequent
Three and a half years ago, entrepreneurs Vincent Egan, Madison Henry and Patrick Hussey founded Maui Studios Aotearoa Ltd – a creative agency dedicated to telling Aotearoa stories through graphic design, film, web development, illustration and digital innovation.
Formerly known as ARANZ Geo, Seequent is a global leader in the development of data visualisation software and collaborative technologies.
Director Vincent Egan says Christchurch is a pretty exciting place to be – particularly for emerging Māori businesses.
Primarily working within the mining sector, Seequent also provide services to civil engineers, construction companies, and city councils.
“‘Switched on’ support networks – Te Pūtahitanga, Te Rūnanga o Ngāi Tahu, and Te Tapuae o Rēhua – are all in one place, so meeting new people and collaborating with different organisations is a lot easier for start-ups and young businesses,” Vincent says. “We’ve found Christchurch to be a perfect place for our operation.” He says working alongside Canterbury’s schools and tertiary institutions is really simple as well thanks to their accessibility and willingness to cooperate with innovative brands. “We often work with lecturers and students from Yoobee, UC and Ara, and hold focus groups in Māori schools like Te Pā o Rākaihautu, to show young people how their culture and lineage can use technology to tell modern stories,” he says. “It’s a great way for us to test our products and ideas too. For example, we’re currently working on a project with the Ministry of Education and Massey University to tell a uniquely Aotearoa story to young people through graphic novels and augmented reality.” Vincent says he and his team enjoy being in Christchurch because of the city’s brand-new facilities, accessibility and innovative buzz. “If you’re a young creative, entrepreneur or business person, Christchurch is a great place to explore your talents, broaden your capabilities and test your ideas.”
“We take data derived from underground – whether it be geospatial, geotechnical or geophysical – to create a 3D model of the subsurface,” says CEO Shaun Maloney.
“Whether you’re building a skyscraper or an underground tunnel – we help to inform businesses about the geology of a worksite for the entire lifecycle of their operation,” he says. Despite having an office on almost every continent, and more than 200 staff, Shaun says they’ve kept their global HQ and R&D centre in Christchurch because of the city’s liveability, connectivity and pool of corporate talent. “Not only is Christchurch a desirable place to live – with its work-life balance and brand-new city – it also has a phenomenal tech sector, a close-knit community and an abundance of returning expats looking for work,” Shaun says. “It’s also the perfect environment in which to test ideas.” As they’ve globalised, Shaun says they’ve been able to incubate initiatives and innovations for other countries right here from Christchurch. “Whether we’re working for a customer in Russia, North America or Australia, we can manage and incubate a solution from Christchurch.” As a world-leader in geo-technology, innovation is crucial to success – hence why Seequent reinvest more than 20 per cent of their revenue in R&D. “We’re dealing with several global challenges at once – including nuclear waste management for the US Hanford Site, and assisting Finland build a safe nuclear waste repository for the next 1000 years – and we can only do that by being innovative and disruptive on past practices.”
The Chamber Update Q2 2018
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Syft Technologies
Yoogo Share
Founded in 2002, Syft Technologies is the world’s leading SIFT-MS solutions provider – selling instruments capable of analysing volatile organic gas compounds with typical detection limits at parts-per trillion.
Initiated and researched by Christchurch City Council in 2015, New Zealand’s first fully electric car sharing initiative was recently launched by Yoogo Share. Today, it’s the largest service of its kind in the Southern Hemisphere, allowing both businesses and private users to book 100% battery electric vehicles for personal and commercial use.
“SIFT-MS is a real-time analytical technique for comprehensive gas analysis – measuring gas compounds faster and more accurately than anything like it on the market,” says CFO Nicole Robinson. “To achieve such accuracy it measures gas compounds in parts per trillion – which is similar to measuring a single millimetre within one million kilometres.” The SIFT-MS technique was developed at the University of Canterbury following initial ion chemistry research in Pasadena, California. Syft Technologies later turned the research into a fully-developed and commercialised solution in 2002.
“We’ll have more than 100 electric vehicles in Christchurch spread across 10 hubs by the end of 2018 – from Lyttelton Community Centre through to the Airport, and several spots within the CBD,” says general manager Kirsten Corson. Yoogo Share sits alongside a locally owned fleet management, GPS and vehicle leasing company, Yoogo Fleet, optimising fleets for Kiwi businesses. “The idea of car sharing to reduce carbon emissions has been around for well over a decade, internationally,” Kirsten says.
“Today, we sell our SIFT-MS solutions to companies and research institutions all over the world, including Samsung, Ford, LG, Harvard and Stanford Universities.”
“We’re just lifting it up a notch using pure electric vehicles. And at around $14.50 an hour it’s a really cost-effective transport alternative for New Zealanders.”
Nicole says part of the reason Syft Technologies chooses to operate out of Christchurch is because of its fantastic resources, people and lifestyle.
For businesses, the higher capital cost of EVs, not to mention the additional charging infrastructure can mean EV ownership isn’t a viable commercial option. This is where a car sharing fleet makes total sense. Yoogo Share is a great part of the mobility jigsaw for a business.
“Christchurch has so much to offer which gives us the ability to attract talent from all over the world,” she says. “It’s also a city built on relationships, so it’s really easy to do business and connect with like-minded people.” Nicole says Syft is always developing new solutions for clients, so there’s no better place for them to do that than in Christchurch. “People here are always willing to try new things, and at Syft Technologies, we do that every day.”
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Kirsten says both the environment and the people make Christchurch a fantastic place for entrepreneurial ideas and thought-leadership. “People in Christchurch are very willing to adopt sustainable initiatives and they share our vision for a cleaner and smarter future,” she says. “It’s an exciting time to be in business in Canterbury.”
Behind the Brand: Men at Work
Behind the Brand: Men at Work
Update speaks to Esther and Dean Hyde – owners of Men at Work.
Can you tell me a bit about Men at Work? Men at Work provides traffic management services and solutions to help drivers and pedestrians use the roads safely and efficiently – particularly when normal traffic flow is disrupted. Men at Work has been operated by Dean and Esther Hyde since its inception, and now employs 70 staff, owns 65 vehicles and has other specialised traffic management equipment. We have great clients from a variety of industries, and our team has delivered traffic management services for a range of large and challenging projects and events for which we have won various business awards recognising our team’s Health & Safety practises and professional services. Since 2017, we have operated from our purposebuilt premise in Belfast.
What makes Men at Work unique? We are a family orientated business, and in 2012 created a list of core values to represent this – including Leading People in Safety, Positive Attitude, Trust, Innovation and Excellence. As a team, we have created quality service, compliance and safety for our clients and the public, and have built a great reputation for the Men at Work brand.
What were some of the early challenges Men at Work faced and how did you overcome them? One of our key challenges has always been finding qualified people. In fact, in 2006 there were less than 20 Practising STMS’s (Site Traf fic Management Supervisors) in Christchurch. However, our solution has always been to hire good and passionate people, who together continue to learn and evolve as the industry changes.
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Behind the Brand: Men at Work
What is the key to Men at Work’s success? The key to our success would be our company culture – living by our values and working hard. As a team, we always try our best to create a safe and healthy work environment, and all of our leaders are passionate about improving and delivering the best service to our clients.
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How has the business changed since it was established in 2006? Temporary traffic management follows a document called the Code of Practice of Temporary Traffic Management (CoPTTM). The code of compliance has been developed by NZTA to comply with NZ Law, and is monitored by roading authorities. The first edition of this document was put together in 2000, so there have been many changes over the last 18 years. Once upon a time, a contractor could set up their equipment on a busy road with just a few warnings signs and possibly a spotter with a hi-vis vest. Today, companies like ours spend many hours drawing traffic plans – working with roading authorities to divert traffic and creating safe spaces for contractors to work. This sometimes requires specialist temporary traffic management equipment to warn the public of the hazards ahead, as well as Protective Personal Equipment and training. An understanding of resource requirements and technical knowledge is also crucial to what we do.
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Do you consider Men at Work to be an innovative brand? If so, how have you been innovative? How do you stay ahead of competitors? At Men at Work, we try to be innovative in our thinking and processes – particularly when it comes to safety. Our new purpose-built building has been carefully thought out in order to improve loading and unloading of equipment, and we also store this equipment properly to minimise vehicle movements – helping us to avoid injuries and improve efficiencies. All of our trucks are also designed with innovative safety features – which was one of the reasons we were a finalist at the 2017 Site Safe Awards. We also have a comprehensive recruitment and induction process, followed by our own unique training course.
From a business lens, what makes Christchurch special compared to other cities/regions in New Zealand? Christchurch has the advantage of relationships. In our experience, we have received support from a variety of different organisations, including The Chamber, Enterprise North Canterbury, the Canterbury Rebuild Charter, ACC, Site Safe and Safe Rebuild. These groups have a genuine interest in building a great economy in Canterbury by sharing knowledge and supplying resources.
How does being based in Christchurch help your business innovate or get the benefits of being part of an innovative business community? Members of the Canterbury business community have helped us to become leaders in the traffic management industry and have supported our efforts to become innovators in the Health and Safety space. Canterbury has led big changes in the Health and Safety culture in New Zealand, and we are very proud to be a part of this change.
What’s in store for the future of Men at Work? Our mission is to be a sustainable and multi-disciplinary business that enriches people’s lives and has a history to be admired. We will keep working towards this whilst Leading People in Safety.
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The Chamber Update Q2 2018
21
Member Profile: Neat Places
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“These organisations work with us because we’re able to identify and feature the best places in their region, and showcase what makes their community unique.” Today, Marcia contracts a small group of gifted writers and photographers who roam the country in search of unique people, places and events. “One of our company objectives is to create employment opportunities for young people in the field of writing, photography and marketing,” she says. “So, we’re currently developing an internship programme for students and graduates as a part of this.”
With plans to grow their content team, and the potential to take Neat Places overseas, Marcia says she’s excited to see how the business grows over the next few years. In the latter half of 2010, content marketing guru Marcia Butterfield founded Neat Places – a curated list of local places, events and people with unique points-of-view and stories to tell. “Neat Places is more than just your average city guide,” Marcia says. “We focus on quality design, premium photography and original content – profiling the ‘neat’ restaurants, cafes, bars, shops, galleries, events and people found across New Zealand.” Rather than a comprehensive guide on where to eat, drink and shop, Neat Places features the spaces and people that give each city its individual character and charm. “This means we often turn down businesses that don’t necessarily meet our criteria,” she says.
“I feel like every week we have a new success, it’s incredible! There’s always a new opportunity to explore or something exciting to share on our website, app or printed pocket guides,” she says. Neat Places currently has a content sharing partnership with Stuff, and is set to roll out a new digital advertising model in other regions across the country in the near future. “We want to be the go-to-guide urban tourists use when they visit New Zealand,” she says. “So the next few years will be focused on building relationships and creating new partnerships with likeminded people.”
“However, the Council said they had to remain unbiased when promoting businesses, so I took the project on myself.”
Neat Places currently works with Hamilton and Waikato Tourism, Whanganui and Partners, the Rotorua Lakes Council and Lake Wanaka Tourism. While she enjoys working in other regions, Marcia says there’s something about Canterbury that makes doing business here feel effortless.
Marcia later received funding from the Christchurch City Council and Creative New Zealand, who encouraged her to pursue the project further. In 2014, Johnny Gibson – Marcia’s business partner – joined the project to manage the growing company.
“It’s easy to make contacts in Christchurch and the business community feels very supportive and collaborative – it’s just a great place to grow your business.”
The idea originated immediately after the 2010-11 earthquakes, when Marcia spoke with a member of the Christchurch City Council’s marketing team. “We were discussing ways to draw people back into the central city, and I suggested promoting the best places within the four central avenues,” she says.
“Since then, we’ve expanded Neat Places to cover six additional regions, including Auckland, Hamilton, Wellington, Whanganui, Dunedin and Wanaka.” To increase local urban tourism, Neat Places partners with regional tourist boards and economic development agencies across the country.
www.neatplaces.co.nz
The Chamber Update Q2 2018
23
Member Profile: Dowsons
Dowsons:
Ready for the future
Thankfully, Knox, Mark and Craig Dowson took the server and other hard drives from their city office before leaving for good. “That allowed us to keep the stores outside of Christchurch operational,” he says. Following the earthquakes, Knox, Mark and Craig set up a temporary office in the small room behind the Church Corner store, and discussed what to do over a plate of fish and chips. “Before that, we were working out of my car,” he says. “We knew the situation was tough, but we were never going to cease operations – we just did what we had to do.”
Dowsons Shoes has been synonymous with quality footwear, contemporary design and exceptional value for more than 80 years. Today, the company owns and operates ten stores across the South Island, and employs more than 50 people.
“In 1938, my grandfather Knox Dowson opened his first shoemaking site on Ferry Road, just east of Christchurch,” says managing director Knox Dowson. “It wasn’t until after the war that he started selling footwear from the front of the factory.” In the early ‘40s, Knox’s grandfather supplied sheepskin-lined leather shoes and boots to the New Zealand war effort. In 1952, Knox’s father Keith Dowson closed the manufacturing operation to focus on retailing footwear. “Back then, all of our shoes were made locally, so if we ever needed anything we’d just nip down the road and pick it up,” Knox says. “But the growing import market certainly changed all of that in the late ‘70s.” Knox says his family were well-aware of imports early on, and were keen to adjust to buying international shoe products before anyone else. “This foresight enabled us to build strong commercial relationships with suppliers from China and Europe much earlier than our competitors,” he says. The next 30 years saw the Dowson family open additional stores in Christchurch, Blenheim, Nelson, Timaru, Dunedin and Invercargill. However, on February 22nd 2011 the local shoe trader lost three of its Christchurch stores in a matter of seconds.
Today, the Dowsons team operates from a brand-new distribution centre located on the Runway in Wigram. They’ve also rebranded and have plans to adjust all of their store fit-outs in the near future. Dowsons is celebrating 80 years in business this year and has succeeded through four generations. Working in the business are Knox’s children, Charlotte, Knox Jnr, and Adam as well as Knox’s wife Julie, Mark’s son Brent and his wife Helen, and Craig’s son Hamish and his wife Sally. “Ever since the earthquakes, we’ve been asking ourselves what we should do next, and what we want the business to look like going forward,” Knox says. “We recognised that the brand potentially needed a refresh, so we wanted to change our product line-up and expand our offering – and the business environment in Christchurch certainly allows for that.” Craig and Knox Jnr have set out sourcing high quality, contemporary shoes from Europe and other parts of the world, and the results speak for themselves.
“And our Lichfield Street building was completely knocked out, so we not only lost one of our key stores, but our distribution centre and our head office.”
In 2013, Knox’s son Adam Dowson joined the family business to help refresh the Dowsons image – managing the brand refresh and roll-out of new store fitouts.
It took the team more than six months to reopen one of their stores, and another three years to reclaim the others.
“We used Colombo Street as a sort of concept store to see what we could achieve in terms of high-level fit out, and we’ve received some really great feedback,” Adam says.
“The material damage to our buildings was very severe,” Knox says.
“We also lost a lot of stock during this time. The city was red-zoned so we couldn’t go back to retrieve anything.”
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www.dowsonsshoes.co.nz
The Chamber Update Q2 2018
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Continued from page 3
The Future of Business: Change is the only constant 1 Technology Technology is undoubtedly the central nervous system that will underpin business – there will be no industry left untouched. New technologies are being developed and brought to market more quickly than ever before, and consumer adoption rates are increasing too. Terms like ‘internet of things’, blockchain, crypto-currency, AR (augmented reality), VR (virtual reality), and AI (artificial intelligence) are now part of everyday vernacular. Consumer expectations have changed – businesses need to be rethinking their business models and how they deliver their products and services to meet these changing demands. There’s no denying technology and automation will change, and in some cases, replace jobs. How many, we do not know. There are numerous predictions – New Zealand’s Future of Work report estimates 880,000 NZ jobs are at risk due to the impact of technology. Almost 130,000 of those jobs are in Canterbury. What we do know though is that the top 10 in-demand roles in 2010 did not exist in 2004. And that’s a pretty good indicator that new jobs will continue to be created. 2 Workforce Dynamics Technology facilitates a more global, flexible and mobile workforce. Geographic locations are no longer a barrier with people able to operate from almost anywhere in the world with limited impact. People can – and increasingly expect to – work for organisations that embrace mobile and flexible workplaces. Technology also enables what’s referred to as the ‘gig economy’ – best described as the shift from employees to contractors. Lifestyle benefits and technological advancements have seen a significant increase in the number of freelancers. Short-term contracts are becoming more and more desirable, allowing people the flexibility to live and work how and where they want. Businesses are also benefiting by being able to bring in the best talent on a project basis, minimising overheads. In addition to this, we’ll be seeing a much more diverse workplace too. And diversity is much broader than gender and ethnicity – it includes generational differences, attitudes and digital capabilities. There’s significant research to suggest that organisations that embrace and encourage diversity reap the benefits financially and outperform those organisations who don’t.
3 Business for Good It’s got many names – sustainability, corporate responsibility, social enterprise, purpose and impact. Whatever you call it, ‘Business for Good’ is about businesses making a positive contribution to our communities and environment. Millennials are behind a shift that’s reshaping business – they want to consume, and work for organisations that help create a better world. As more millennials enter the workforce, it will become increasingly important for businesses to adopt this mind-set, weaving practices into their organisations that show they genuinely care about our people and environment. Climate change is also a key driver behind this – and over the years we’ll no doubt see significant changes to support carbon emission reduction and environmental protection. There’s strong local and global research that suggests those who embark on this journey outperform their competitors financially. So ultimately – ‘Business for Good’ is actually ‘Good for Business’!
Future proofing your business? 1 Embrace disruption You can’t change what’s happening, so embrace it. Keep your head out of the sand, stay interested and spend the time learning what’s happening in yours and other industries. 2 Create an agile and dynamic workplace Build a culture that embraces change. Continually challenge your team to step outside their comfort zone, introduce new ideas to the workplace and invest in training to help your teams become more agile and dynamic. 3 Adopt the love of learning Reskilling is key to our future – organisations need to encourage and assist their people to adopt a growth mindset and remind them that always learning is the new norm. 4 Create a flexible and mobile workforce Think about how your business can offer flexibility to your team members to ensure you can recruit and retain the best talent. 5 Embrace diversity What is your workplace doing to ensure diversity is embraced – and what are you doing to manage the challenges that sometimes come with this? 6 Look at the small ways your business can make
a big difference
What’s your business doing to help minimise its footprint on the environment, or create better communities? The actions don’t need to be large – every bit helps.
Leeann Watson is the CEO of The Chamber. As part of her role she presents to organisations on the Future of Business and the things organisations can do to prepare in this rapidly changing world. If you’d like to know more, email Leeannw@cecc.org.nz
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The Chamber Update Q2 2018
27
Meet the Team
Phil de Joux
Jessie Simkiss
General Manager.
Regional Business Partner.
What do you do at the Chamber?
What do you do at The Chamber?
I’m The Chamber’s General Manager, and I am responsible for managing the team in order to deliver against our business plan and strategy. Essentially, I make sure that The Chamber operationally delivers what our members expect – great advice, fantastic training and a strong voice for Canterbury business.
I’m the Regional Business Partner for Callaghan Innovation, the government agency that supports business R&D. I get to meet with businesses that are developing any new products, processes, or systems and help connect them to the funding or expertise they need. When people think ‘innovation’ they often think ‘digital’, but I work with businesses across all sectors – everything from ice cream to leather to drones.
Favourite thing about your role? I was amazed when I started by the range of things The Chamber does – from running training courses, helping migrant workers and employers to events of workplace wellbeing and even hosting Dr Jane Goodall! My role across all of these operations means I get exposed to a really diverse range of people and topics, which means I’m constantly dealing with different issues.
Favourite thing about your role? It never ceases to amaze me how many ways people find to be creative and innovative. My favourite innovators to work with are the ones combining new technologies with their business in order to have a positive impact on the community or the environment.
Interests?
Interests? I love to cook, and I think I’m pretty good. My favourite toys are my off-set smoker for slow-cooking big pieces of meat, and my sous-vide machine.
Even though I spend my days learning about the future of technology, I’m a bit of a history nerd so I read a lot of books about old stuff, especially the history of science. I love to crochet, garden, and generally do hands-on crafty things.
What makes Canterbury a great place to live?
What makes Canterbury a great place to live?
Canterbury provides such a fantastic lifestyle for families. Housing is affordable, the schools are great and getting around is pretty easy! And if you’re into the outdoors, adventure is so easily accessible.
People who live and work in Canterbury really care about Canterbury! I moved back here a year ago after several years living in Wellington, and it’s amazing how many grassroots initiatives there are. There are so many opportunities for people to connect through a common cause, neighbourhood, or interest.
Why did you decide to join The Chamber? The Chamber is a well-respected organisation with a great reputation, and I was excited by the opportunity to work somewhere where I could share my enthusiasm for the region and the great things that are happening here. One of my key goals will to be to ensure that we continue to deliver levels of support, assistance and advice that members have come to expect.
e. phild@cecc.org.nz p. 03 353 0309
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e. jessies@cecc.org.nz p. 03 353 0310 You can contact Jessie to find out more about the Regional Business Partner programme or Callaghan Innovation funding.
Learning and Development
Developing Skills for Success Long gone are the days where an eclectic resume is met with a raised eyebrow. Career paths of today resemble more of a jungle gym than a ladder, as noted by renowned COO of Facebook Sheryl Sandberg, and the unique paths that individuals are traversing reflect the agility, adaptability and self-awareness required to succeed in the transformative world of work. Top tips for establishing new ways of thinking and growing skills for the 21st century:
Mindset is key Change is the only constant and mindset will be the key to tackling the unexpected. The ability to develop and encourage your employees to be open to opportunities and embrace lifelong learning is imperative.
HEADING
Build skills, not resumés Technology is rapidly replacing repetitive tasks so building competence, capacity and confidence to flourish in the new world of work will require a focus on cross-functional skills such as agility, creativity, critical thinking and problem solving to enable individuals to address the unique tasks.
Empower self-discovery People are driven by opportunities that promise purpose and fulfilment. Connect the dots by enabling employees to discover and activate their talents, empowering their personal growth journeys and building a culture of continuous learning.
Develop the whole person People don’t simply succeed at their goals and then become happy. Individual wellbeing has been proven to under-pin engagement, resilience and performance. Focus on developing the ‘whole person’ by incorporating development initiatives that empower physical, social and psychological wellbeing. As technology and globalisation continue to transform the nature of work it is predicted that by 2020 most employees will need skills that they have not yet acquired. In the absence of a crystal ball to tell us what these skills might be, what is evident is that we need to be cultivating new ways of thinking and gaining skills.
Times they are a-changin’... there’s no doubt the development needs of tomorrow will be different than today, but by developing our employees’ abilities to take what life throws at them, we can set the stage for employees to flourish in the new age of work.
The Chamber’s Learning and Development team consists of Mary Botting, Alexia Ferguson-Lees and Kelly Mackintosh. The Chamber offers a wide range of short, practical public and in-house training. For more information including a schedule of upcoming public training, visit www.cecc.org.nz/training, phone 0800 50 50 96 or email registrations@cecc.org.nz.
The Chamber Update Q2 2018
29
Technology
Dale Buck, Owner/Mechanic, Garage One
Enable: five ways to save money and effort by going digital 1 Get rid of your storage hardware
4 Use your time wisely
Move your vital business information to an internet-based server, known as the “cloud”, and no longer have your allimportant files in a server in your office. You won’t have to maintain and update storage hardware, and your information will be protected by companies whose sole business is to provide the most secure way to protect data. Better yet, you will have access to what you need from anywhere in the world; all you need is a reliable internet connection.
Don’t accept the way things were – technology has evolved to keep up with you. Sending a video or a 100-page PDF no longer calls for a compulsory tea break. Keep your productivity high by having a fibre broadband connection that keeps up with you and your business, not the other way around.
2 Make phone calls over the internet You can ditch the landline and make clear, high quality phone calls anywhere, to any phone number when using ‘voice over fibre’. A ‘voice over fibre’ phone system can also be easily scaled up and down to match the number of people you have working in your business – meaning you don’t have to maintain or pay for redundant phone lines. 3 Ditch the business trips Airports, parking, taxis, hotels – doing business out of town costs time and money. It’s not like the old days when you relied on each party to have a high-tech set up in their boardroom. Now you can have face to face conversations using a range of live collaboration tools available online. Meeting customers and business partners can be seamless when you do it over the internet.
5 Make the most of online software services Join over 6,000 other smart Christchurch businesses that have already made the switch to Enable fibre broadband. Using online or cloud software services can often be more cost effective because you can easily add or reduce the number of users to meet your business needs. This flexibility can help a start-up or small business manage software expenses carefully. There are many free software solutions, some of which may be useful in your business.
Get the very best experience from your technology by connecting to Enable’s fibre broadband. To connect, simply contact your business broadband or IT provider. To find out more, go to enable.net.nz.
Local fibre network provider Enable has partnered with The Chamber to encourage and support Christchurch businesses to grow by embracing digital technology and opportunities. They are now a major sponsor and partner in the Enable Digital Series.
The Chamber Update Q2 2018
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Wellbeing
Nurturing a productive and happy workforce Happy and thriving employees are good for business. What can be less obvious is how to create a workplace culture that encourages employee wellbeing. A great place to start on your journey towards a happier workplace is to talk to your team. What do they like best about being at work? What would they like to do more of? What’s getting in the way of them being their best? The answers could be as simple as having a weekly morning tea, or some time each week for your team to check-in with each other and form closer connections. There’s lots of things workplaces can do to nurture a happy and supportive environment. The Five Ways to Wellbeing can be a good way to ensure that the initiatives your workplace puts in place address some of the fundamental drivers of wellbeing. The Five Ways to Wellbeing are simple actions that have been proven to bolster individual wellbeing: Connect, me whakawhanaunga; Give, tukua; Take notice, me aro tonu; Keep learning, me ako tonu; and, Be active, me kori tonu. Not only does finding ways to practice these actions everyday boost wellbeing when times are good, doing these actions regularly makes people better equipped to tackle the challenges life throws at us. In addition to the benefits to individuals, making these five actions part of your workplace’s ‘everyday’ can help to boost levels of engagement, productivity and attendance and lower staff turnover.
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Here are a few simple ideas to get you and your workplace started: •
Connect with staff at their desk, rather than send an email across the office
• Give praise! Make an effort to give away smiles and compliments – both are free! • Take a moment each day to take notice of your breathing and reflect on the positive interactions you’ve had in your day • Offer opportunities for staff to keep learning – it could be something formal like encouraging staff to take on new responsibilities or attend a course, or something more casual, like encouraging staff to share their passions, interests or hobbies with the rest of the team • Being active doesn’t have to mean hitting a gym outside work hours – a great option is to make staff meetings walking meetings instead and enjoy the fresh air.
Kilmarnock chief executive and designated Happiness Minister Michelle Sharp says health and wellbeing is integral to everything they do.
Investing in people Canterbury Employers’ Chamber of Commerce member and social enterprise, Kilmarnock, are among those helping to lead the charge in the promotion of wellbeing, with carefully considered programmes. Kilmarnock chief executive Michelle Sharp says wellbeing in the workplace starts with creating and encouraging a fun and open culture, where staff respect each other, and their differences. “For me, health and wellbeing is about people feeling they can bring their whole self to work, so they’re basically being allowed to be who they are.” Michelle says it is encouraging that many organisations are now stepping up to make wellbeing a priority in the workplace. “It should be seen as an investment in your people. We’re so used to investing in IT and processes, why shouldn’t we invest in health and wellbeing as organisations?”
All Right? supports people to become more aware of their mental health and wellbeing, and to take steps to improve it. All Right? continues making a real difference, with 71% of Cantabrians believing the campaign has made them more aware of looking after their own mental health. For more information on All Right? visit www.allright.org.nz
The Chamber Update Q2 2018
33
Marketing Employment
Significant employment law changes Given the pre-election emphasis placed by Labour, in particular, around amending employment legislation and the prominence given to the proposed changes as part of the new Government’s ‘First 100 days’ action plan, it was something of a surprise to see that the Education and Workforce Select Committee, to which the Employment Relations Amendment Bill has been referred, is not due to report back until 1 August.
This is commendable because it allows for full consideration of the proposed changes and implications for business, and permits those parties who wish to make submissions plenty of time in which to do so. It is worth remembering however, that this is just the first tranche of changes the Government seeks to introduce in its goal of providing ‘greater protections to workers, especially vulnerable workers, and strengthen the role of collective bargaining in the workplace to ensure fair wages and conditions’. Amending the Equal Pay Act to provide for pay equity and establishing a framework for industry Fair Pay Agreements are further steps in the Government’s programme and are likely to be far more contentious and far reaching. The Employment Relations Amendment Bill is essentially a Bill of two parts – both largely rolling back changes introduced by the previous National-led Government. Firstly, the provision of a set of minimum protections for the workforce as a whole, and secondly, measures to strengthen the role of collective bargaining and unions in industrial relations.
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The proposed changes to the 90-day trial have received much attention but Labour’s original proposals were blunted by a concession to permit the continued use of the 90-day trial scheme in its present form by businesses employing fewer than 20 employees. Larger employers will no longer be able to utilise trial periods but will be able to use existing probationary period provisions. Other proposed changes falling into the ‘minimum protections’ category include: •
Restoration of statutory rest and meal breaks. These will be subject to a very limited exception for workers in essential services who cannot be replaced (such as air traffic controllers)
•
Reinstatement will be restored as the primary remedy to unfair dismissal. This was infrequently used but reflects Government’s view that in some circumstances the best outcome is for the employee to return to work
•
Further protections for employees in the “vulnerable industries” (Part 6A). These changes repeal the SME exemption from coverage, provide more time for employees to decide whether to transfer to a new employer, and provide greater safeguards on transfer of inaccurate information.
Employers involved in collective bargaining or employing union members will additionally be affected by further proposals, including: •
Restoration of the duty to conclude bargaining unless there is a good reason not to. This is complemented by repeal of the process to have bargaining declared to be over
•
Removal of the MECA opt out where employers can refuse to bargain for a multi-employer collective agreement
•
Restoration of the 30-day rule where for the first 30 days new employees must be employed under terms consistent with the applicable collective agreement
•
Restoration of union access without prior employer consent. Union access will still be subject to requirements to access at reasonable times, and places having regard to business continuity, health and safety
•
•
•
•
•
When will these changes take effect? Whilst some refinement of these proposals may occur during the passage of the Bill – and particularly at the Select Committee stage – it is unlikely that the broad thrust of the Bill will change. The Bill provides for a staggered introduction of changes, with the majority of changes – including those relating to trial periods, meal and rest intervals and the reinstatement of the ’30 day rule’ – coming into force 4 months after receiving the Royal Assent – and with respect to matters relating to discrimination, 6 months after Royal Assent. Changes which would come into force on the day after receiving Royal Assent include:
Repeal of partial strike pay deductions where employers could respond in a proportionate way to partial stoppages or other low level industrial action such as ‘work to rule’ situations
•
Union access to workplaces – clauses 5, 6 and 7
•
Union right to initiate collective bargaining before the employer can do so – clause 12
A requirement to include pay rates in collective agreements. This is based on recent case law. Pay rates may include pay ranges or methods of calculation
•
Removal of right of employers to opt out of bargaining for MECA – clause 13
•
Removal of ability to apply for determination that bargaining has ended – clause 14
•
Information to be given to new employees about union – clause 17
•
Repeal of the ability to make partial deductions from pay for partial work stoppages – clause 21
•
Reinstatement returned as primary remedy for unjustified dismissal – clauses 38 and 39.
A requirement for employers to provide reasonable paid time for union delegates to represent other workers (for example in collective bargaining) A requirement for employers to pass on information about unions in the workplace to prospective employees along with a form for the employee to indicate whether they want to be a member Greater protections against discrimination for union members including an extension to 18 months (from 12 months) of the period in which a union member can be alleged to have been discriminated against based on union activities and new protections against discrimination on the basis of being a union member.
It will be apparent that many of the proposed changes will not take effect until 2019.
Having exempted smaller employers from the intention to remove the 90-day trial it is concerning to see that the Government intends to remove the present exemption given to smaller employers under Part 6A of the Act (Continuity of employment when work is affected by restructuring) in relation to specified categories of employees.
The Employment Relations Amendment Bill can be found here: http://www.legislation.govt.nz/bill/government/2018/0013/latest/whole.html#LMS8116 The Chamber’s Employment Relations and Human Resources team comprises of Melicia Clough and Keith Woodroof. Members of The Chamber receive free advice and discounted consultancy on HR and employment relation matters. Please call 0800 50 50 96 if you’d like to know more or to speak to one of our Advisors.
The Chamber Update Q2 2018
35
Marketing
Platforms to perform
We offer a complete range of information management solutions for transforming, managing or destroying your business information.
TRANSFORM
Embrace digital technologies to reinvent your business processes with our range of workflow applications and imaging solutions.
DESTROY
Secure destruction of data and documents at the end of the life cycle is a critical component to information management.
MANAGE
Our solutions will allow you to meet your information governance and compliance requirements.
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One of the great things about marketing in the digital era is that online platforms are plentiful… and cost effective. A marketer’s world has never been so easy! Creating and distributing good content doesn’t have to be expensive or time-consuming, but you do need to know what platforms are worth pursuing. At The Chamber, we know small businesses are time-poor, so we’ve done the homework for you. Here’s our guide to the best marketing platforms for 2018:
Design Tried and failed with Photoshop? Doesn’t matter! These days there are lots of great design software tools which don’t require a design degree to use. They’re an easy and cost-effective way to add style and polish to your marketing. They’ve got hundreds of great templates and images, and many have free trial periods or versions which means you can try before you buy. •
The Chamber uses: Canva and Venngage (for infographics and reports)
•
Also check out: Stencil, DesignBold, Snappa, Pikto Charts
•
Helpful hint: you may have the platforms, but understanding the fundamentals of good design is key – and that’s what professional designers offer. For this reason, we recommend sticking to templates.
Website builders
eDM creator (email direct mail)
Gone are the days where creating a website had to be a huge investment. Thanks to the myriad of website builders, developing your online presence has never been easier. And if you’re unsure which one is right for your business – there are lots of comparison tables online that outline the pros and cons of each.
It may be 2018 but email marketing is far from dead. And with the inbox clutter increasing it’s more important than ever that your emails are compelling and can provide you with the data you require to make better decision making. Thankfully there are some great platforms out there that make creating, managing and reporting on your email marketing easy.
•
The Chamber uses: Silverstripe, but we’ve also loved Weebly and Wix for project sites
•
The Chamber uses: Mailchimp (and their app – it’s great!)
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•
Also check out: WordPress, Squarespace, Squeezepage, Shopify, Airsquare
Also check out: Campaign Monitor, Hubspot, Active Campaign
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•
Helpful hint: responsive should be a mandatory requirement, given consumers are now viewing on a myriad of devices.
Helpful hint: Less is more – keep copy brief and use pictures to capture attention. Make the most of the analytics too.
Images These days design and website platforms have their own stock images however if you’re looking for something a little different, don’t hesitate to try one of these online image libraries. They’ve got a great selection of graphics at a low cost – and in some cases, they’re even free. •
The Chamber uses: Unsplash, iStock, Pexels
•
Also check out: Getty, Shutterstock
•
Helpful hint: read and play by the rules – some have usage rights and limitations
Social media management With so many social media platforms out there, keeping relevant and active across them all can be an overwhelming thought. Thank goodness for social media management platforms – they’re there to help you plan, coordinate and schedule your social media content across the numerous platforms. You can also measure and present the success of your activity through their analytics and reporting offerings. •
The Chamber uses: Sproutsocial
•
Also check out: Hootesuite, Crowdbooster, Zoho Social
•
Helpful hint: knowledge is power – use the insights gained from these tools to inform your decision making for future social posts.
Video If you think creating a video is too technical, think again. At least not anymore. These great platforms will make creating a quick video for your website or social channels a breeze. And if you’re unsure about anything, you’ll find short ‘how to’ videos on YouTube. Practice makes perfect – give it a whirl.
Presentation
•
The Chamber uses: Adobe Premier Pro, Sonyvegas, Powtoon and iMovie
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The Chamber uses: Prezi, Powtoon and trusty Powerpoint (it does great stuff!)
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Also check out: Videolicious, Moovly and Biteable
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Also check out: Slidecamp, Pitcherific
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Helpful hint: lots of videos are watched without audio – use subtitles where you can.
•
Helpful hint: these tools should be used to support your delivery. Focus on your delivery and make sure your presenting slides and videos are high level messages only.
Whether you like it or hate it, presenting is an aspect of most businesses. Improve the impact of your pitches and presentations with these great platforms.
Storage and sharing Now you’ve got great images, you need somewhere to store them. There’s an abundance of great image libraries online that allow you to store and categorise images, as well as share them with partners, suppliers and other stakeholders. •
The Chamber uses: Dropbox, Apple iCloud
•
Also check out: Microsoft One Drive, Bitcasa, Padlet
•
Helpful hint: spend the time assigning good keywords and filing correctly – it’ll save you long-term.
The Chamber’s marketing team consists of Vanessa MacRae and Bridie Sinclair. The Chamber provides free marketing advice and can help connect you with other marketing support to assist you with implementation. Contact Vanessa: vanessam@cecc.org.nz to chat about your marketing strategy.
The Chamber Update Q2 2018
37
Human Resources
Diversity Diversity of workforce is key to the future growth of Canterbury businesses, and the economy of the region as a whole. As you read this article over coffee, think about how embracing diversity could benefit your business. rebuild-related occupations. The biggest numbers of workers are from the Philippines, Britain, Ireland, and more recently India. Many of the work visas now are being issued for occupations unrelated to the rebuild, and several industries now rely heavily on migrant workers to fill skill shortages in a region with very low unemployment. While many of these workers have since returned home or relocated, huge numbers have settled into life in Canterbury and have transferred to residence visas. This is a positive start, but we need more.
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Does your business reflect a fair gender perspective?
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What opportunities do you have to capture the wisdom of your older workers for the benefit of your younger ones?
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Could you look outside the region, or country, for talent to fill those skill gaps?
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T h ink ab o ut w hat f lexi ble o pti o ns you ca n accommodate across your company.
Challenge your unconscious bias and open your mind to capitalising on your potential talent pool. Businesses who embrace diversity gain competitive advantage, their markets become wider which in turn improves profitability. Workers tend to be happier in their work and everyone benefits from the multi skills (Diversity Works NZ). Cultural diversity, for example, has changed the face and accent of our region. Our homogenous region, where 80% of residents were born in New Zealand, is quickly filling with people from cultures very different from our own. Since 2011, close to 40,000 temporary work visas have been approved for Canterbury; the majority for workers in
Our employers need more skilled and experienced workers to fill skills gaps. The reality for many businesses is that, despite their best efforts to recruit and retain Kiwi workers, the local labour market is too small to fit their needs. The future of this region is dependent on gaining human capital, ideally from a mix of internal migration and immigration. It is estimated that Canterbury needs tens of thousands more people to maintain and grow a strong local economy. Immigration is a key opportunity for this region, and has the added bonus of creating more diverse, interesting workplaces. In the age of connectivity, businesses and marketplaces are increasingly ‘global’. By creating diverse teams within your workplace, you are creating a valuable resource that can help you and your business to communicate and connect with new customers (Diversity Works NZ). Thousands of Canterbury businesses are creating more positive workplaces by embracing diversity. With plenty of dialogue around diversity in gender and ethnicity, consider now your wider diversity opportunities such as an ageing workforce, and a younger workforce wanting more flexibility. Think about inclusiveness in sexuality, (dis)abilities, spirituality, and age. Reflect on safe and well workplaces, flexibility, equity, healthcare, literacy, paid parental leave, wisdom workers, and education. Translate these reflections into solid action-driven policies to increase diversity in your workforce.
Embracing diversity will drive Canterbury businesses into a strong future. Don’t get left behind.
The Chamber’s Employment Relations and Human Resources team comprises of Melicia Clough and Keith Woodroof. Members of The Chamber receive free advice and discounted consultancy on HR and employment relation matters. Please call 0800 50 50 96 if you’d like to know more or to speak to one of our Advisors.
@CECC96
employers-chamber-of-commerce
International Trade
Export Innovation In the world of export, innovation is seen as a key driver for a company’s strategy. Innovation means coming up with a product/pathway/position/ promotion or pricing approach that is novel in the way in which it has been applied in the business. This innovation is achieved as a deliberate and structured process within a company’s overall business development strategy.
Innovation is pivotal to the success and growth of exporting. A great example of innovation from a promotion and positioning perspective, is the development of the New Zealand Story Group, supported by New Zealand Trade & Enterprise (NZTE) and available to all exporters.
What is the New Zealand Story Group? The New Zealand Story Group has been set up to enhance New Zealand’s reputation beyond natural beauty. In a competitive global economy, reputation matters. And it’s important for a country like ours, with an economy that relies on the strengths of its exports, to continue to grow and diversify. The more we can do to ensure we’re all telling a broad, compelling and aspirational story about New Zealand, that’s grounded in our values and resonates with the world, the greater chance we have of attracting people to all that we offer. Put simply, we need to make New Zealand famous for more good things. Development of New Zealand Story was led by Tourism New Zealand, NZTE, and Education New Zealand with extensive input from over 200 leaders from the primary sector, manufacturing, Māori, export industry, education and wider government services; through a series of collaborative and robust private and public-sector workshops. Once created, the story was then tested for relevance and authenticity in a range of international markets across both business and consumer audiences. The core of the NZ story is Open Hearts: Open Minds and Open Spaces. Underpinned by our values of Kaitiaki, Ingenuity, and Integrity. Companies can download images and are given great examples of what a NZ story video can look like, how to produce one and how this leads to other marketing collateral. Check out the website https://www. nzstory.govt.nz/resource/ for more information.
The Fernmark licenced programme is also part of the New Zealand Story. The Fernmark Licence programme helps promote and protect NZ products and services on a global scale. The Fernmark represents the story of who we are and where we are from. It’s a symbol people recognise and trust – a trademark that embodies our values of Kaitiaki, Ingenuity, and Integrity – the values of our NZ Story. Any export business that meets the eligibility criteria of the programme can display the Fernmark on their product packaging and marketing collateral to help drive preference for their products offshore. Make sure you check out the New Zealand Story resources, as perhaps the best innovation for exporters is the way we market and communicate our products uniquely to the world. It can give us an edge, and it’s a way to offer uniqueness that others can’t. Let’s face it, we are a small country that needs a bold big unique story.
Shirley Van Wayveren is The Chamber’s International Trade Advisor. The Chamber offers an extensive export programme and has events and training aimed at all levels of businesses. All members of The Chamber are automatically members of ExportNZ Canterbury. If you’d like to know more about our export programme, please contact Shirley at shirleyvw@cecc.org.nz or call 0800 50 50 96.
The Chamber Update Q2 2018
39
Health & Safety
Two years of HSWA – how are we doing? The current legislation (it’s about time we dropped the ‘new’) was two years old at the beginning of April, so what have we achieved? In short, quite a lot!
There is still a general perception in industry that health and safety is stifling business. This is simply not the case. In 2012, the Government set a target of a 25% reduction in work related deaths and injuries by 2020. Statistics NZ tell us the deaths and serious non-fatal injuries are both down below the target set by the Government already, however injuries that required more than a week off work are still well above the 2020 target. Encouragingly, there is a continual downward trend even in this category. Statistics are all well and good, but what do they really tell us? The real story is in the change in our culture. It’s the way New Zealand Inc. is starting to move away from a compliance focused approach to a more morally “it’s the right thing to do” attitude. There are undoubtedly areas that need to improve, for instance, quad bike incidents have remained relatively constant over the last ten years, but it is extremely heartening to see an increase in training coming through The Chamber. What is most heartening is the number of attendees who requested the training rather than being sent. It’s this increased awareness and willingness to participate from the shop floor up that is the engine behind the movement.
WorkSafe commissioned a three year survey (2014-2016) to analyse the balance in attitude and behaviours between workers and employers around health and safety. Interestingly, employers consistently showed a far more optimistic view of the state of health and safety within their organisation displaying a clear disparity between work as imagined and work as done.
The message is clear, as an employer the only way to close this gap is to talk to your people at the coalface. The enthusiasm for health and safety is there; it needs to be harnessed and supported if we are to continue to make our workplaces a safer place to be.
The Chamber’s Health and Safety Team comprises of Alan Boswell and Helen Mason. Members of The Chamber receive free health and safety advice and discounted consultancy. Please call 0800 50 50 96 if you’d like to know more or to speak to one of our Advisors
@CECC96
employers-chamber-of-commerce
Welcome to new members A key objective of The Chamber is to help members to do business with each other. Please act professionally and respect their right to decline your services when making contact. 360 Degree Events Ltd
BC4B Ltd
Christchurch Business Sales Ltd
Ph: (03) 943 2237 | www.360de.co.nz
Ph: (03) 281 8593 | www.bc4b.co.nz
Ph: 0800 300 888 | www.christchurchbusinesssales.co.nz
360 Degree Events’ forte is taking your marketing and business objectives and turning them into creative and professional events that will strengthen your key messages and enhance your reputation.
Business consulting for Banking. Liaison between companies and banks to take over tasks you don’t understand or have time for.
Specialist Business Brokers Licenced Real Estate Agents Solution providers for buyers and sellers.
Adapted Yoga & Pilates Ltd
Bean Me Up Kaikoura Ph: 027 768 4323 | www.facebook.com/ BeanMeUpKaikoura/
Ph: 0800 396 323 | www.christchurchtop10.co.nz
Ph: (03) 972 5452 | www.adaptedyogaandpilates.com Here at Adapted Yoga and Pilates we are like family, we love supporting you on your journey to your goals and are really proud of the wonderful community we have that makes your time with us fun and relaxing. We are caring and supportive and are very proud of all of our community work.
Adeerco Natural Health Ltd Ph: (03) 312 4103 | www.adeerco.com Manufacturers of the holistic pet supplement Superflex. SuperFlex will help your dog or cat to enjoy a healthier, happier and longer life with its 100% natural formula, and offers your pet the same high quality nutrition that you expect for yourself.
Admin Beyond Ph: 021 129 3620 | info@adminbeyond.co.nz Getting what you need done - admin, bookkeeping, payroll, debtors, creditors and much more.
Akaroa Village Inn Ph: (03) 304 1111 | www.akaroavillageinn.co.nz Short term Vacation Accommodation and Convention/ Function Facility.
Arrow Commodities (NZ) Ltd Ph: (03) 595 5365 | www.arrowcom.com.au Arrow is a trader, importer and exporter of wheat, feedstocks and many other agricultural products.
Ashburton Trading Society www.ats.co.nz Ashburton Trading Society Ltd. supplies farming products. The company offers personal needs including irrigation supplies, fuel, building supplies, farm machinery, supermarkets, restaurants, clothing, and electrical appliances. Ashburton serves customers throughout New Zealand.
Ashley Industrial Services Ph: (03) 312 3341 | www.ashleyindustrial.co.nz Specialists in domestic and International customised timber packaging, sawmilling, timber processing, timber treatment and manufacturing.
Axis Policon Ltd www.policon.co.nz Manufacturer of lightweight concrete using recycled polystyrene. Producer of Ground improvement product and building construction products.
Babbage Consultants Ltd Ph: (03) 379 2734 | www.babbage.co.nz A NZ owned multidisciplinary practice that has been offering creative solutions to clients for over 78 years. Located in Christchurch, Auckland and Hamilton our services are provided by highly skilled professionals covering Structural, Geotechnical, Civil, Environmental, Process and Building Services Engineering.
Bain Road Wines Limited Vineyard and Winery in Greta Valley.
Baycorp Ph: 0800 BAYCORP | www.baycorp.co.nz Baycorp is one of the leading debt purchasers across telecommunications, utilities, banking, and finance debt portfolios.
@CECC96
employers-chamber-of-commerce
Coffee Shop / Food Truck.
Bendamare House Bed & Breakfast Ph: (03) 319 5830 | bendamere.co.nz We offer five quality ensuite rooms, all detached from the main house adding to the privacy and comfort, with superb views from your balcony overlooking the Pacific Ocean and Seaward Kaikoura mountain range. Set among half an acre of rose gardens and lawns a true photographer’s dream.
BH Accountants Ltd Ph: (03) 348 5136 | www.facebook.com/Janelle.bha Accountants- Tax Planning and Compliance.
Big Boy Websites Corporation Ltd Ph: 0800 00 22 31 | www.bigboywebsites.co.nz
Christchurch TOP 10 Holiday Park Christchurch TOP10 (Formerly Meadow Park) is a family owned and operated holiday park on the outskirts of central Christchurch. We provide affordable accommodation for couples, families, school and sports groups, independent campervan travellers and backpackers.
Cochranes of Canterbury Ltd Ph: (03) 3243 791 | www.cochranes.co.nz Sale and service of Agricultural equipment.
CompSkill Limited Ph: 027 660 0512 | www.compskill.net CompSkill is a multi-faceted computing consultancy focussing on software and the user. We create solutions including application extension, templates, databases, spreadsheet models, web, social media, training, information design, blogs etc. Essentially, we connect the user to their software.
Why would you spend $1,000’s upfront on an unproven website design firm, when you could get us to build your next site prototype for free. If you like the prototype we’ll make the changes you request and then offer several ways you can pay for it – weekly monthly or annually.
Computer Culture
BlueFusion Digital Ltd
Craigmore Farming Services Ltd
Ph: (03) 328 8646 | www.bluefusion.co.nz
Ph: (03) 344 0090 | www.craigmore.com
We are a Lyttelton based web development business, specialising in Drupal, e-commerce, and online operational improvements. Our designs are focused on user experience; while our development focuses on allowing our clients to increase the scalability of their organisations.
We are a specialist manager of farms in NZ with a team managing a mix of dairy, grazing and horticultural farms spread over 15,000 hectares. Our aim is to be a long term producer of high quality food products through farming the land sustainably and by partnering with the best operational managers in NZ.
Bowman Associates Ltd
Cube Estimating Ltd
We help business owners who are constantly fighting fires and/or trying to get the best out of their team, to unravel the underlying complexity causing those issues, and by doing so reduce the resulting margin erosion. Essentially, we help you to transact more effectively and take back what is yours.
Ph: (03) 319 6685 | www.facebook.com/Cube-EstimatingLtd-230099917398591
Canterbury Cricket Association
Ph: (03) 377 4662 | www.computerculture.co.nz Computer Culture delivers expert outsourced IT solutions and support services.
A quantity surveying company that provides a number of services to construction professionals from take-off of quantities for your project, tender cost estimating, tender reviews, contract set up, project management, and also builder admin.
Ph: (03) 366 3003 | www.canterburycricket.org.nz
Cycleways
The Canterbury Cricket Association was formed in 1877 and is one of six Major Associations across New Zealand. We are responsible for the administration of all forms of traditional cricket across Canterbury.
Ph: (03) 384 0355 | www.cycleways.co.nz
Caves Kaikoura (Pine Hill Properties Ltd)
Retail and repairs for bike. Our aim is to own a bike shop that is renowned for service, expert advice, honesty, world class brands and product, quality repairs and after sales care.
Ph: 0800 524 522 | www.caveskaikoura.nz
Delray Group
Limestone Cave Tours and Café with a sea view dinging experience in Kaikoura.
Ph: (03) 344 5966 | www.delray.co.nz
Cebelio Holdings Ltd
Development Christchurch Ltd
Ph: (03) 338 7050 | www.cebelio.co.nz Cebelio BNT are importers and distributors of plastic products into the sign, display, printing, engineering, glazing and plastic fabrication industry. We have a range of the latest CNC Routers, Lasers, Benders and polishing machines that complement the products and services we offer.
Christchurch Adventure Park Ph: 0508 247 478 | www.christchurchadventurepark.com CAP is home to NZ’s longest chair lift, NZ’s highest and longest zipline. Your home for epic adventure chilled downtime. Take in the stunning views from the top of the chairlift or relax on the cafe deck nestled in the pine forest. Awesome mountain bike trails, exhilarating dual zipline.
Risk Insurance.
Ph: (03) 941 5992 | dcl.org.nz DCL, with our public sector and community group partners, is taking a role in co-creating a vibrant and exciting Christchurch, contributing to the regeneration of the city.
Diggers Canterbury Ltd Ph: (03) 313 3585 | www.diggerscanterbury.co.nz Excavation services.
Division Engineering Group
Grow Good
Kaha Education (Ihi Research and Development)
Ph: (03) 379 3484 | www.divisiongroup.co.nz
Ph: 021 288 23 63 | www.growgood.co
www.ihi.co.nz
Division Engineering completes architectural engineering projects with passion, purpose and pride. No matter the scope or complexity – from a contemporary letterbox to seismic strengthening of commercial buildings – each project is delivered with creativity, care and precision.
Helping individuals and businesses to become more purposeful.
Eagle Engineering
Commercial, retail lending and deposits.
We work with our community to undertake community research and consultation for private companies, trusts, government agencies, NGOs and more. We aim to help those we work with build their capability to enact positive change by providing research analysis in the form of actionable insights and recommendations.
Ph: (03) 314 6843 | www.eagleengineering.co.nz
Hislops Wholefoods Ltd
General engineering; design engineering; specialist machinery; specialist welding.
Elite Pest and Insect Control Ltd Ph: (03) 332 1962 | www.elitepestcontrol.co.nz We are a Christchurch owned and operated business focused on providing safe pest management solutions to the public.
eStar Ph: 0800 151 655 | www.estaronline.com eStar have been providing e-commerce platform solutions to many of Australia’s most prominent brands and worldwide events for the past 19 years. eStar is an unlisted public company established in 1998, with offices in Christchurch and Melbourne.
Fielden & Sons Ltd Ph: (03) 349 0000 | www.fielden.co.nz Contract sheet metal manufacturers with in house powder coating. Home of Maxim Filing Systems – filing and storage products.
Forest Quip (Herslevgord Limited) Ph: 027 496 8532 | www.forestquip.co.nz Importers of Forestry Machinery, Wooden Products and Loaders.
Friday Creative Ph: 021 332 238 | www.fridaycreative.nz Friday specialises in all that lovely brand development stuff that helps your business look good and do well. You know – design, creative and left-brain/right-brain tactical communications. Online and offline.
FurtherFaster Ph: 027 530 5302 | www.furtherfaster.co.nz
Heartland Bank Ltd Ph: 0508 432 785 | www.heartland.co.nz
Ph: (03) 319 6971 | www.hislops-wholefoods.co.nz Where sustainable organic whole foods is the norm – available, respectable for all people; with recognition of ‘The Creator’ in the principles and the optimism this gives. We offer the following services catering, function room, conference venue, tour group dining and wild food.
Homewood Hill Partnership www.homewoodhill.com Tourist Accommodation, Art Classes and Gallery in Kaikoura.
Hornby Working Men’s Club & MSA Inc Ph: (03) 349 9026 | www.hornbywmc.co.nz With nearly 8000 members, Hornby Working Men’s Club provides a wide of facilities to its members including, Dining and Bars, Sports Facilities and Clubs, Live Music Nights, Functions and Events, Ample Off Street Parking and a Shuttle Service.
Husky Billboards (Next Level NZ Limited) Ph: (03) 341 NEXT | www.nxtlvl.co.nz Husky Billboards is a sister company to Husky Digital which operates under NEXT LEVEL’s umbrella. We are a full service Digital Solutions provider.
Image Group Services Ph: (03) 381 2964 | www.imagegroupservices.com We provide signage, supply marketing solutions to the real estate sector as well as a full range of photography and videography services to the commercial and private sectors. We are proud to be Part 102 Certificated by the CAA for aerial (drone) operations.
Innovative Waste Kaikoura Ltd Ph: (03) 319 7148 | www.innovativewastekaikoura.com
Outdoor gear for humans and dogs. Online, instore and wholesale.
Innovative Waste Kaikoura is a community enterprise that aims to help our community to reach zero waste to landfill by giving a second life to Kaikoura’s waste.
Glenn N Martin Ltd
Insight Audio Visual Ltd
Ph: 354 0341
Ph: 027 564 0974 | insightaudiovisual.co.nz
Developer of Innovative Aircraft.
Insight AV serves both private and corporate markets. We specialise in providing sound, lighting and vision for conferences, dinner functions, trade shows, meetings, product launches, weddings, school balls and more.
Goodness Kits keshokits.co.nz We want to encourage people to take that first step to use natural products. The variety of alternatives to modern medicine can be complicated and overwhelming, so we simplify the options. Our natural first aid kits provide tested products that increase health and wellness for everyone in the family.
Invert Robotics
Graeme Dingle Foundation Canterbury
Ph: (03) 366 5318 | www.jaward.co.nz
www.invertrobotics.com Manufacturer of Inspection Robots and provider of Inspection Services.
Kaikoura Coast Track Ph: (03) 319 2715 | kaikouratrack.co.nz Kaikoura’s coastal track is a breathtakingly beautiful two day walk. Discover a coast with abundant marine life, tussock covered tops and farmland. Tramp through bush filled gullies to views of the Seaward Kaikoura Mountains rising out of the vast Pacific Ocean.
Kaikoura District Council Ph: (03) 319 5026 | www.kaikoura.govt.nz Kaikoura District Council is the local government for the Kaikoura District of NZ.
Kaikoura Four Square Ph: (03) 319 5332 | www.foursquare.co.nz/south-island/ canterbury/kaikoura We’re the trusted ‘Kiwi’ grocery retailer providing the Kaikoura Community with a service that is second to none.
Kaikoura Peketa Beach Holiday Park Ltd Ph: (03) 319 6299 | www.kaikourapeketabeach.co.nz A holiday park in Kaikoura with breath-taking mountain views and the beach right at your doorstep. Out of town, away from the hustle ‘n’ bustle, but close enough to all the great activities.
Kaikoura Shuttles & Taxis Ltd Ph: (03) 319 6166 | www.kaikourashuttles.co.nz Taxi and shuttle service within Kaikoura. Provides transport to and from accommodation to Whale Watch, Dolphin Encounter, walking tracks, seal colonies or your favourite restaurant or bar.
Kaikoura Waterfront Apartments www.waterfrontapartments.net.nz Stunning ocean and mountain views from private balconies. Enjoy the space, absolute relaxation and sea views in our private gated courtyards.
Kiwiplay Ph: 0800 KIWIPLAY | www.kiwiplay.co.nz Kiwiplay is dedicated and proud to bring you playground equipment to help your children grow in confidence both physically and mentally.
KSI (Code Mark) Ltd Construction – exterior cladding.
Lavendyl Lavender Ltd Ph: (03) 319 5473 | www.lavenderfarm.co.nz
Panel beating/spray painting.
Lavendyl Lavender Farm and Dylan’s Country Cottages are situated in scenic Kaikoura in the South Island of New Zealand. Onsite we have a gift shop full of lavender products including lavender essential oil, massage cream, bath products, honey, skin and hair care products, crafts, preserves and art.
Development programmes for Children and Youth across Canterbury.
Jill Atkinson & Associates
Link Business Christchurch Limited
www.jillatkinson.co.nz
Ph: (03) 366 3394 | www.linkbusiness.co.nz
Green It Services Limited
Jill Atkinson & Associates is a New Zealand provider of strategy facilitation, leadership development and change management services.
Link’s professional reputation is built on integrity, honesty, uncompromising quality, and a passion for bringing businesses and purchases together. Link’s team of industry specialists are committed to helping businesses maximise their value and facilitate a smooth transition period.
Ph: 021 430 963 | www.dinglefoundation.org.nz/ canterbury
www.gits.co.nz Green It Services is a start-up company in New Zealand specialised in providing low cost, on time services for companies who are looking for SAP implementations and support.
Greenlight Recruitment (2013) Ltd Ph: (03) 963 1110 | www.greenlightrecruitment.co.nz For our clients it’s all about understanding your business, your team and company culture. We recognise that getting the right fit for you is critical to the success of a new staff member as well as their impact on your business. We specialise in Sales and Supply Chain recruitment.
JA Ward Panel & Paint Ltd
JIX Ltd Ph: 021 999 147 | www.jix.co.nz JIX is a start-up enterprise based in New Zealand. We are embracing the latest new technologies with expanding global connections to create outstanding experiences for you.
Little Rock Kaikoura
Justaskmarketing
LMC Building and Construction Ltd
We serve successful bricks and mortar businesses or online businesses by discovering the GOLD in your market. We identify your ideal customers and exactly what they want to buy. This is done using the ASK METHOD.
Ph: 021 96 85 96 | www.lmcbuilding.nz
www.littlerockkaikoura.com Kiwiana-Jewellery-Gifts.
A family run building and construction company in Kaikoura. We understand that building is one of the biggest investments you may make, so we want to make sure that you get the personalised service you deserve for your project; from start to finish.
The Chamber Update Q2 2018
43
McLean Angling Ltd
One World Resourcing
Southern Paua Ltd
Ph: (03) 389 8172 | www.mcleanangling.co.nz
Ph: 0800 ONE WORLD | www.oneworldresourcing.com
Ph: (03) 319 6871 | www.southernpaua.co.nz
International brand in the niche global fly fishing market.
One World Resourcing Limited is an international recruitment and accredited labour hire business.
Paua/Greenstone/Bone jewellery gifts and souvenir retail shop. Paua shell processing factory-manufacturer and wholesaler of whole polished paua shell and paua shell jewellery.
Magic Wallpaper Ph: 0800 226 2442 | magicwallpaper.co.nz Our company focuses on custom design and make removable wallpaper. It’s a wonderful new product for NZ market and is the perfect solution for retails and residential renovation.
Maia Health Foundation Ph: (03) 378 6134 | www.maiahealth.org.nz Maia Health Foundation is a charity that raises funds for health-related projects in Canterbury and the wider South Island. The first 2 projects are for enhanced children’s facilities in the new acute service building and a large future-proofed rooftop helipad at Christchurch Hospital.
Mettler Toledo Ltd www.mt.com/nz Mettler Toledo is a leading global manufacturer of precision instruments and services for use in laboratories and manufacturing. We offer weighing, analytical and inspection solutions along our customers’ value chain.
Miners on Sea Ltd Ph: (03) 782 8664 | www.minersonsea.co.nz A luxury self-contained accommodation and traveller’s accommodation on the South Island’s West Coast with on-site café, restaurant, bottle shop, bar and gift gallery.
Mobile Surgical Services Ph: (03) 977 4524 | www.mobilehealth.co.nz Mobile Health has proven that sharing expensive medical resources enables better care to be delivered closer to the home of rural New Zealanders.
Motion and Light Ph: 021 549 565 | www.motionandlight.com We develop/produce dynamic video content, 3D animation that engages your target audience, raises brand awareness. With a unique innovative approach to each project, we take each step to understand your company’s identity to produce engaging video content that is unique to your brand.
Pan South Pacific www.panpacific.co.nz Pan South Pacific specialises in the development and marketing of premium Beche-de-Mer products sourced from the unpolluted waters of the South Pacific, deep processed to exacting standards, and consumed by discerning customers across Asia.
Paper Plus Kaikoura Ph: (03) 319 6808 | www.paperplus.co.nz
SpecialT Limited www.specialt.nz We help businesses grow and achieve their goals by providing marketing and communication strategy to underpin their interactions with their target audiences. We specialise in understanding target markets, providing a cohesive overarching strategy to inform all audience facing touchpoints.
Books and Stationary.
St Christophers Community Trust
PeerZone
www.stchristophers.org.nz
www.peerzone.info/ Leaders in peer made workshops and resources for people with mental distress and their supporters including employers, community, workers and whanau.
Prime Energy
Registered charity specialising in the sale of books of all types. 3 shops in Bishopdale, 129 Harewood road and New Brighton.
Stellar Recruitment Ph: (03) 353 5670 | www.stellarrecruitment.com
www.prime.co.nz
Recruitment company.
Prime Energy is one of New Zealand’s fastest growing Electricity Retailers, specialising in the supply of Electricity and Gas to Business Customers throughout New Zealand.
Storage King Rolleston
Proseed New Zealand Ltd Ph: (03) 314 8978 | www.proseed.co.nz Proseed is the major forest seed supplier to the Australasian forest industry. It has 160 ha of orchards, predominantly radiata pine on the outskirts of Amberley.
Ray White New Zealand Ltd www.raywhite.co.nz Ray White NZ has over 150 offices nationwide with 42 offices in the South Island. We cover all property transaction including rental, property management, rural and commercial. We are a family owned company and are proud of our connection to the White Family in Australia.
Ph: 0800 220 210 | www.storageking.co.nz We offer simple storage solutions for customers looking to move home or store goods. We have established relationships with removalists, cleaners, packers, gardeners and more. This assists our customers by allowing us to take the pressure off them when moving.
Sunrise Lodge www.facebook.com/Sunrise-Lodge-363304763772768/ Sunrise Lodge Backpackers offers accommodation in Kaikoura.
Superstaff Ltd Ph: 0800 787 379 | www.superstaff.co.nz Temporary hire and permanent staffing solutions.
Ruby Red New Zealand Ltd
Sushiland Co Ltd
www.rubyred.com.cn
Ph: (03) 349 2616
Wine wholesale/distribution.
A takeaway Sushi business located in The Hub Hornby.
Safety First Service Locators (2016) Ltd
Syft Technologies
Ph: (03) 366 3242 | www.safetyfirstservicelocators.co.nz
Ph: (03) 338 6701 | www.syft.com
Certified Organic beekeeping, honey and honey mead production.
Specialist locators of pipes and cables underground and in concrete structures. Water leak detection. Void scanning.
Mt Lyford Holiday Homes
Sales Impact NZ (Christchurch) Ltd
Syft Technologies is the world leading provider of SIFT-MS solutions, revolutionizing the world of analytical trace analysis.
Mountainhoney & Hexagon Mead www.hexagonmead.com
Ph: (03) 315 6523 | www.lyfordholidayhomes.co.nz
www.salesimpact.nz
Spectacular holiday houses hidden in native bush. Escape to this romantic and peaceful haven, nestled on the slopes of Mt Lyford. Love the outdoors with walking, horse riding, skiing/snowboarding, mountain biking or swimming in a crystal-clear mountain lake.
Sales Impact specialises in sales systems and process training for business owners and salespeople across New Zealand.
My Cup NZ Ltd
Join us for a totally unique experience seal swimming with New Zealand Fur Seals in their own spectacular marine environment on the beautiful East Coast of the South Island.
Ph: (03) 332 8235 | www.mycup.co.nz MyCup™ will provide a long term, sustainable, body positive, cost-effective menstrual product alternative to all women in New Zealand. MyCup™ works with a buy-one-give-one model, whereby every cup we sell also includes a donated cup to our community. These cups are then distributed via our community partners by people passionate about improving people’s lives.
Nespresso New Zealand Ph: 0800 234 579 | www.nespresso.com
Seal Swim Kaikoura Ph: (03) 319 6182 | www.sealswimkaikoura.co.nz
Ph: 021 366 377 | www.tsdintl.com Achieving Business Goals through Effective Strategy Implementation.
www.thealternativeboard.co.nz
Siber Group is a cyber security firm dedicated to make companies in New Zealand safer online. We specialise in ethical hacking, penetration testing and social engineering tests to give our clients a realistic view of how an unethical hacker can penetrate their system.
The Alternative Board helps forward-thinking business owners grow their business, increase profitability and improve their lives by providing local business owner advisory boards, private business coaching and our business management platform, Business Builder Blueprint.
New Zealand Blood Services (NZBS)
employers-chamber-of-commerce
Technology Systems Design International Limited
The Alternative Board (ChCh & Sth Cant)
Silvermoon offers a range of quality jewellery in both sterling silver and costume, as well as designer brands.
@CECC96
Taste of Life Tours offers a range of hosted fun nights out, day and overnight tours, and charter tour options for businesses, individuals, and anyone who deserves to feel special – and we think that’s everyone.
www.siber-group.com
Silvermoon
NZBS is a Crown Entity established in 1998 under the NZ Public Health & Disability Act 2000. Our core activity is the safe and timely provision of blood and blood products to meet the health needs of people in New Zealand.
Ph: 027 222 1796 | www.tolt.co.nz
Siber Group Ltd
Coffee! The Nespresso story began with a simple idea: enable anyone to create the perfect cup of espresso coffee – just like a skilled barista.
Ph: 0800 448 325 | www.nzblood.co.nz
Taste of Life Tours
www.silvermoon.co.nz
South Pacific Helicopters NZ Ph: 0800 360 886 | www.southpacificwhales.co.nz Whale watching experiences, Heli Weddings, Heli Biking Scenic Flights, Heli Hunting, Research, Heli Skiing and Snowboarding, Heli Kayaking and Rafting Gourmet Picnics, Engagements Heli Fishing.
The Dermoscopy Centre (North Canterbury Skin Cancer Clinic Ltd) Ph: (03) 310 7315 | www.skincancers.co.nz North Canterbury’s only clinic dedicated to the prevention, diagnosis and treatment of skin cancers. Actively encourages the prevention of skin cancers in the community through the promotion of ‘sun-smart’ practices, and education on the symptoms to watch out for, through presentations and attendance at outdoor events etc.
The Fairways - Apartments & Studios
Triple Treasure Health Foods Ltd
Wayne Anderson Electrical
Ph: (03) 319 3055 | www.thefairways.co.nz
Ph: (03) 666 0037 | www.tripletreasures.co.nz
Electrical Company in Kaikoura.
Enjoy Kaikoura’s outstanding environment from the comfort of our premium self-contained apartment accommodation offered at The Fairways.
Triple Treasures offers a complete contract manufacturing service of private label natural health products, supplements, pharmaceuticals, cosmetics and dairy products.
The Fat Beagle Limited www.facebook.com/pg/thefatbeagle Homemade wholesome healthy food and great coffee in the heart of Darfield.
The Point www.pointbnb.co.nz Uniquely situated, nestled in a bay overlooking the Pacific Ocean and the Seaward Kaikoura Mountain Range. The Point offers bed and breakfast accommodation and also runs a small farm providing sheep sharing demonstrations.
Total Garden Company (NZ) Ltd Lawn mowing contractors in Westport.
Trees for Travellers Ph: (03) 319 7148 | www.treesfortravellers.co.nz Trees for Travellers is a unique project, managed by Innovative Waste Kaikoura Ltd. Our aim is simple; to increase the biodiversity of Kaikoura by encouraging people to buy a New Zealand tree, which we plant on reserves in and around Kaikoura.
Tunnelhouse Tech Limited
Williams Corporation Ltd Ph: (03) 260 0604 | www.williamscorporation.co.nz Residential property developers. Medium and high density in and around Christchurch CBD.
Ph: 0800 212 934 | www.tunnelhouse.co.nz
Wings Over Whales Kaikoura
At Tunnelhouse Tech we believe in providing the highest quality of service and support available for all greenhouses.
Ph: (03) 319 6580 | www.whales.co.nz
Wackrow Williams & Davies Ltd
WorthOverdoing
Ph: 027 720 9160 | www.wwandd.co.nz Business Lawyers specialising in property, leasing, financing, business sales and general business contracts.
Waikene Station Ltd www.waikenelodge.co.nz Purpose-built luxury accommodation in Kaikoura with the discerning traveller in mind, where friendly, caring, Kiwi hospitality is paramount.
Waimak Mineral Water www.waimak.com Waimak Mineral was established in 1977 and was the first bottled water marketed in NZ. We offer our natural product in a generic brand but also offer our clients the opportunity to have their own custom branded bottled water. Our product is ideal for retail, expos, events and much more.
Wings Over Whales Kaikoura provide whale watching flights, scenic air tours and private aircraft charter.
www.worthoverdoing.co.nz WorthOverdoing’s mission is to help businesses achieve better and consistent results online. We have a scientific approach to internet marketing that produces measurable results to positively impact businesses so they may reach new levels of success.
XBody New Zealand Ltd Ph: 0800 926 3969 | www.xbodyworld.co.nz Xbody NZ Ltd is the sole distributor and educator of EMS-Training (Electrical Muscle Stimulation). A form of training that has revolutionized the way people do fitness in over 55 countries.
Zeald Ph: 0508 932 748 | www.zeald.com Zeald is a Website Design and Development Company.
The Chamber Update Q2 2018
45
Contact us Advocacy, Strategy and Policy Chief Executive: Leeann Watson leeannw@cecc.org.nz
Marketing and Communications Marketing Manager: Vanessa MacRae vanessam@cecc.org.nz
Membership and Finance Finance Operations Manager: Giles Beal gilesb@cecc.org.nz
General Manager: Phil de Joux phildj@cecc.org.nz
Marketing Coordinator: Bridie Sinclair bridies@cecc.org.nz
Business Development Manager: Julie Prutton juliep@cecc.org.nz
Executive Assistant to CEO & GM: Claire McOscar clairem@cecc.org.nz Employment Relations and Human Resources Employment Relations Advisor: Keith Woodroof keithw@cecc.org.nz
Events and Partnerships Events & Sponsorship Manager: Sarah Clarke sarahc@cecc.org.nz Events Manager: Holly Andrews hollya@cecc.org.nz
Advisory and Consultancy Manager: Melicia Clough meliciac@cecc.org.nz
Events Coordinators: Alex Thorpe alext@cecc.org.nz Laura Nutley lauran@cecc.org.nz
Health and Safety Health and Safety Consultants: Alan Boswell alanb@cecc.org.nz Helen Mason helenm@cecc.org.nz
Learning and Development Learning & Development Coordinators: Mary Botting maryb@cecc.org.nz Alexia Ferguson-Lees alexiaf@cecc.org.nz
Business Advisors Technology, Research and Development Advisor: Rob Lawrence robl@cecc.org.nz
Learning and Development Specialist: Kelly Mackintosh kellym@cecc.org.nz
Business and International Trade Advisor: Shirley van Waveren shirleyvw@cecc.org.nz Business Advisors: Jessie Simkiss jessies@cecc.org.nz Jason MacRae jasonm@cecc.org.nz
Membership Liaison and Accounts: Anne Jamieson annej@cecc.org.nz Membership Liaison: Kellee Berry kelleeb@cecc.org.nz Administration, Reception, Certificates of Origin Executive Assistant: Rachel McCann rachelm@cecc.org.nz Export Document Advisor: Zoe Fowler zoef@cecc.org.nz Receptionist and Export Document Advisor: Monica Shepherd monicas@cecc.org.nz Administrator: Amy Luscombe amyl@cecc.org.nz SkillsConnect Canterbury SkillsConnect Canterbury Manager: Kelly Wealleans kellyw@cecc.org.nz SkillsConnect Canterbury Business Advisor: Lisa Burdes lisab@cecc.org.nz
cecc.org.nz
The Chamber helps businesses do business, better. Whether you’re a sole trade, small-medium sized enterprise or a larger corporate, we have something to help everyone. Get the right advice, connect with the right people, upskill yourself and your team, keep up to date, have your voice heard and save with our member savings programme. For membership enquiries, please visit www.cecc.org.nz, phone 0800 50 50 96 or email membership@cecc.org.nz
Helping businesses do business, better. 57 Kilmore Street PO Box 359 Christchurch 8013 Ph 03 366 5096 Freephone 0800 50 50 96 cecc.org.nz info@cecc.org.nz
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The Chamber would like to acknowledge our sponsors and supporters who enable us to provide maximum value to our members.
PRINCIPAL SPONSOR
Next issue Mid October 2018 (173) Deadline Booking: August 2018 Copy/Adverts: September 2018
MAJOR SPONSOR
Editor Vanessa MacRae vanessam@cecc.org.nz Advertising Coordinator Bridie Sinclair bridies@cecc.org.nz
BUSINESS PARTNERS
03 366 5096 Update magazine is produced by the Canterbury Employers’ Chamber of Commerce and distributed to businesses within the Canterbury and West Coast regions. Please contact the editor with advertising enquiries.
KEY SUPPORTERS
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MARKETING | COMMUNICATIONS | GRAPHIC DESIGN
employers-chamber-of-commerce
ENTRIES & NOMINATIONS OPEN ENTRIES CLOSE MONDAY 18TH JUNE
The Westpac Champion Business Awards celebrate the achievements of our leading businesses and not-for-profits; organisations that challenge the status quo, transforming themselves, and our region, in the process. To reflect our ever-changing business environment, this year’s awards will feature a host of new categories, including –
• Champion Service Delivery – Small Enterprise • Bayleys Real Estate Champion Service Delivery – Medium/Large Enterprise • Champion Producer/Manufacturer – Small Enterprise & Medium/Large Enterprise • Christchurch International Airport Champion Emerging Exporter • Lyttleton Port Company Champion Medium/Large Exporter • Rata Foundation Champion Community Impact – Small Enterprise
• The Press Champion Community Impact – Medium/Large Enterprise • Christchurch City Council Champion Business for Good • ACC Champion Workplace Safety • ChristchurchNZ Champion Innovation • Ara Institute of Canterbury Champion Workplace • Wynn Williams Lawyers Champion Emerging Business • Champion Emerging Leader
Nominate a business or enter your own at championcanterbury.org.nz
update
Canterbury’s business magazine, from The Chamber
cecc.org.nz info@cecc.org.nz