Update Magazine - Issue 171 by Canterbury Employers' Chamber of Commerce

update

Canterburyâ&#x20AC;&#x2122;s business magazine, from The Chamber

Leadership for a changing region Peter Townsendâ&#x20AC;&#x2122;s 21 years at the forefront of Canterbury business.

Q4 2017 RRP $7.95 inc GST Complimentary for members

Featured articles

Leeann Watson

Incoming Chief Executive

Photo credit: NeatPlaces

Feature: Peter Townsend

Leadership for a changing region

Leeann Watson: Meet The Chamber’s new CEO

Behind the Brand: BVT Engineering

Member Profile: Orion and Nexia New Zealand

30 Technology:

Embracing Technology with Enable

International Trade: Global Trends

Marketing: Guide to email marketing

As Peter comments in this edition’s feature, when he was appointed to the newly merged Canterbury Employers’ Chamber of Commerce, his mandate was to shake things up. Our Chamber, like many around the country – and across the world – has faced significant change over the last two decades. This is not just because the earth shook beneath our feet and wrought changes the city could not have imagined a decade ago. Our businesses – very much like our city – are now more diverse, more competitive, more resilient and more capable than ever before of not only responding to, but also leading change. When he arrived at The Chamber over twenty-one years ago, Peter understood how important those changes would be. Anyone who met him could have no doubt what his vision was for the future of our business community and our region. As an organisation, we are perhaps the greatest benefactor of not only that vision, but an approach that valued collaboration, diversity of views and an unwavering belief in what we could achieve together. We are now well prepared for a future that is dynamic, innovative and exciting. It typifies Peter’s approach that he would characterise this as very much a team effort over the last two decades – and this is undoubtedly true. But he has also provided a model of both leadership and personal action that has inspired and guided us all.

Health and Safety: Understanding safety culture

Sustainability: Working with purpose

Human Resources: Managing exits

Peter can retire – if indeed he can manage to do so in any traditional sense of the word – assured that he has left the Canterbury business community not just in a better place, but in a far better position to respond to all the challenges and opportunities of the future.

Learning and Development: 5 reasons L&D should be a priority

On behalf of the local businesses we’re proud to represent, we’d like very much to thank Peter for the enormous contribution he has made. As we embrace a new Government we will no doubt see changes which will both provide opportunities and challenges in the near future. We look forward to working with the new government to ensure the business voice is heard and new policies support good outcomes for our community and businesses in a growing economy. Enjoy the read.

The Chamber Update Q4 2017

Leadership key to the region’s future In any election year, the country faces a good deal of uncertainty. Despite the lengthy campaigns and array of policies outlined by the coalition parties, it may be well into the new year before the full agenda of our new Government emerges. And although the new coalition Government is showing every sign of wanting to get into its work quickly, for SMEs in particular, this can make for a challenging period. But although the future policies of the Government are top of mind for many as we head into 2018, in reality, for most SMEs the issues with the greatest potential impact on their operation are well beyond the purview of any party in Wellington. Over the coming years we are going to see a continued and increased pace of change, as technological development reaches into every aspect of our lives. There are many positives associated with this trend, but businesses are going to need to be more prepared than ever for disruption – even in areas not previously seen as vulnerable to technology-driven change and from potentially non-traditional competitors. Businesses at any stage need to be mindful of remaining relevant, but for those owners planning or preparing their business for sale, this will assume even greater importance if they are to realise their value in the coming years. The Canterbury business community, too, is part of something unique. As the city and region rebuilds and reinvents itself, we have the opportunity to shape our response to some of the biggest pressures and opportunities the country faces. How well we prepare now to approach myriad issues – from stimulating and controlling growth through tourism and migration, to managing our water, transport and quality of life – will determine our success as an economy, a region and a community for generations. To do that well will take inspired and committed leadership, at every level from individual business owners to the city’s political and commercial leaders. To be successful in creating a prosperous future for our community, we need authentic leadership from people with both the purpose and the passion to inspire others and lead genuine change. And that leadership must also be prepared to accept and recognise the value of a diversity of views. We need to listen and take on board things we may not agree with to help form rounded and balanced approaches to the challenges we face together. Ultimately, strong leadership at every level will give our community confidence in facing an environment with increasing levels of uncertainty and rapid change – providing the appetite and capability to respond quickly and decisively, for the benefit of everyone. With the departure of Peter Townsend, the city is losing one of its strongest and most considered voices. However, his approach to building capability within both his organisation and the business community has meant the benefits of his leadership will extend far into the future. When looking for inspiration in the development of leadership, we can take a lot from his example. Rob Howie Regional Manager – South Island Commercial Corporate and Institutional Westpac

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These results confirm many of the efficiencies in the New Zealand economy and also point to areas where more work is needed, including achieving more infrastructure investment and less labour and overall regulation. This year’s results indicate what seems like a paradox: New Zealand ranks highly for education, yet ranks poorly for an educated workforce and ability to innovate.

Growing competitiveness For people in business, the environment for enterprise matters a lot. Your success can be affected by all sorts of factors – whether there’s a good supply of skilled workers, whether it’s easy or hard to get resource consents for development, whether taxes are high or low, and so on. Such factors can mean the difference between profit and loss for New Zealand businesses.

This strange result highlights the fact that there is a mismatch between the skills required by business and the skills that are being taught in the education system. It points to the fact that more New Zealanders need to be equipped with higher-level technical, trades, science and maths education. It’s also useful to be reminded that there is an optimal level of bureaucracy and regulation, and too much regulation can be inhibiting for business. The Global Competitive Index clearly shows New Zealand needs to focus on reducing unnecessary red tape. Overall, New Zealand’s strong placing on the Index and our positive 10-year trend are cause for celebration. We are not too far behind the top ten countries in the world: Switzerland, US, Singapore, Netherlands, Germany, Hong Kong, Sweden, UK, Japan and Finland. And we are well ahead of Australia, which ranks 21st.

They can make an even bigger difference for New Zealand businesses operating internationally, because impediments at home can hold us back from competing strongly in overseas markets.

How could we transform our business environment to get a higher competitiveness ranking?

Global research shows the New Zealand environment for business is becoming more competitive.

Actions that could be taken would include:

The World Economic Forum surveys businesses around the world and gathers economic data to make up the annual Global Competitiveness Index ranking of countries. This year, New Zealand has been ranked 13th out of 137 countries for business competitiveness – a strong showing for a small economy. The survey highlights New Zealand has been gradually moving up the competitiveness rankings over the last decade, up from 24th place ten years ago. The survey is useful in identifying areas of strength in the economy, as well as areas where improvement is needed. This year’s Index shows New Zealand ranking highly for financial market development, lack of corruption, labour market efficiency, health and primary education, higher education and training, as well as goods market efficiency. Areas for improvement include New Zealand’s inadequate infrastructure, inefficient government bureaucracy, insufficient capacity to innovate, inadequately educated workforce and restrictive labour regulations.

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Reviewing our labour and general regulations to see where unnecessary regulation could be reduced

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Continuing to focus on improving infrastructure needed for doing business efficiently, especially roading

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Promoting more students receiving more and better technical, trades, science and maths education.

These are all actions that would take time to work through, and would not improve our rankings immediately, but they could all be achieved in the medium term at least. And as they are critical to New Zealand’s competitiveness, it would be exceptionally worthwhile for us to tackle them. These are actions that the Canterbury Employers’ Chamber of Commerce and BusinessNZ will promote strongly to the new Government. We’d also like to take this opportunity to recognize the contribution Peter Townsend has made to local businesses and the wider community. We thank him for his inspiring leadership and look forward to working with Leeann to make New Zealand’s environment for enterprise as competitive as it can be. Kirk Hope Chief Executive BusinessNZ

The Chamber Update Q4 2017

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Peter Townsend Leadership for a changing region

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When Peter Townsend arrived in Canterbury 28 years ago, Christchurch had a reputation for being monocultural, inward looking and conservative – a measured and solid market town whose inner circle was seemingly impenetrable. “Christchurch was quite isolated in its thinking; it was a city that stood on its own – and it showed,” Peter says. “Essentially, it was a market town – a town with a fantastic heritage, but very staid, very sturdy – quite a different scene to what we see today.” However, the last two decades have heralded a wave of drastic change – a city quite literally turned upside down to emerge transformed into a modern, multi-cultural, innovative and accessible environment for its people and their businesses. Retiring CEO Peter Townsend’s 21-year tenure with the Canterbury Employers’ Chamber of Commerce has seen him involved in some of the fundamental changes the city and region has undergone over the period. “In 1996, I was asked quite deliberately to come in and rev things up; to turn The Chamber from a dusty, old-fashioned body into a modern support agency for Canterbury businesses.” To do so, his focus was on identifying the core strengths of the organisation and invest in its growth – particularly through its people.

The Chamber Update Q4 2017

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“One of the things I was absolutely certain about changing was the way we used our resources. I wanted to plough every resource we created back into this organisation – enabling it to grow organically.” His arrival coincided with a merger between the old Chamber of Commerce and the Canterbury Employers’ Association, providing impetus to grow and change. On that basis, his focus was on finding ways to play to Canterbury’s strengths. “One of Christchurch – and Canterbury’s – greatest assets has always been how well-balanced its economy is. “We’ve never been dependent on one particular sector to underpin the economy of our city. There’s an even balance of tourism, manufacturing, service industries, primary production, education and health – which isn’t the case in other cities.” In the early ‘90s, these advantages were being recognised by a new wave of successful entrepreneurs – such as Sir Angus Tate, Sir Gil Simpson and Sir Robinson Stewart – who appreciated the Garden City’s potential and contributed to fundamentally shifting its economic make-up. “It was just by chance we had three extremely great entrepreneurs who drove the city in new directions, helping to build the innovation sector we know today,” he says. “Their developments spawned enterprise after enterprise, building a community of businesses who interacted with one another and whose staff went on to create more businesses.”

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At the same time, tourism and international trade began to flourish thanks to modern developments and extensive investment at Lyttelton Port and Christchurch Airport. “We saw a level of international connectivity like never before,” he says. “Christchurch began to develop and expand its infrastructure to support a modern city – and that’s when things really kicked off.” The city established itself as the gateway to the South Island and increased its exports and imports in and out of Lyttelton. The region also increased its irrigation and began to introduce new, modern farming techniques.

“All of that fed into the changes that brought us to where we are today.” The changes seen in Christchurch, however, wouldn’t have happened if it weren’t for a cohesive, strong-minded and persistent Cantabrian community. “It reaches beyond the business community – we’re an extremely unified group,” he says. “Christchurch is quite unique from the rest of the country and I think that’s something we should be proud of.”

A significant disruption The booming city whose potential lured businesses and entrepreneurs for almost two decades was completely disrupted by the 2010-11 earthquake sequence that shook the region to its foundations – forcing 6,000 businesses out of the central business district for almost six years. “I was told by every international expert I know, that immediately after the earthquake we would lose 30 per cent of our businesses. “Our core CBD had been paralysed and the enormity of the disaster stretched right across our community,” Peter says. However, businesses did survive, and in many cases, thrived – despite the ongoing disruption of aftershocks and recovery efforts. According to Peter, there are a few critical reasons for this – probably most significant being the earthquake support subsidy. The earthquake support subsidy ultimately saw in excess of $250 million in cash from the Government, pumped directly into affected businesses to counteract the disruption. The subsidy was one of a broad range of initiatives The Chamber, Recover Canterbury and the Canterbury Development Corporation were able to coordinate on behalf of the region’s businesses. “We knew we had to seize the mandate for the business community. We didn’t care if businesses were members or not, if you needed assistance we were there to look after you,” Peter says.

The Chamber was able to engage very quickly to become a safe pair of hands for a struggling business community. As a result, thousands of Canterbury-based businesses survived. Peter says he will be eternally grateful to local and central government (particularly Bill English and John Key) for their instant intervention. “The lessons we learnt here in Christchurch are extraordinarily valuable to anyone who is going through what we went through. You can’t have a viable community without a viable business community.” However, Peter says it was also the “sheer bloody-mindedness and determination” of businesses to survive that kept them alive. “People risked their lives to save their businesses. I’ve been in business my whole life, but it taught me a valuable lesson; business is actually part of your family, part of your social network, it’s certainly part of your commercial network and it’s part of who you are. And I think in Christchurch that played out really well. “The community engaged. We sorted each other out in ways I’ve never seen before – people were sharing their office spaces and their homes. It changed the whole paradigm of business in our community. “When I first arrived here, I used to say, you choose where you want to live by where you want to be when disaster strikes. And I’ve always said that place would be Christchurch. The reason for that is because we are such a cohesive community.”

Photo credit: Neat Places

The Chamber Update Q4 2017

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Photo credit: Neat Places

A new era The Canterbury earthquakes are commonly described as a double-edged sword – while they were tragic and enormously costly, they provided Christchurch with the unprecedented opportunity to build a brand-new city.

According to Peter, Christchurch leapt well ahead of the rest of the country in terms of business trends; from open-plan work spaces and flexibility to how we adopt new technology. “It’s now up to the rest of the country to play catch up – which is a really good position for us to be in going forward.”

“As bad as the earthquakes were, they’ve also done us a lot of good,” Peter says.

A bright future

“We needed to be facing the future and the earthquakes have given us the opportunity – or rather, have forced us to do that. Not many cities get the chance to press the restart button.”

Peter also believes Christchurch is only at the beginning of a whole new phase.

Reflecting on what once was often carries a sense of nostalgia, however Peter says we forget just how lacking parts of the city really were. “Before the earthquakes, the centre of the city was dying. It was a dark and hollowed out centre – more threatening than it was welcoming,” he says.

“The next 10-15 years are going to be the greatest Christchurch has seen in terms of sustainable economic growth.” He says the rebuild’s trajectory is leading towards an oversupply in office spaces, housing, hospitality and retail services – which is great news for Cantabrians. “We’ve got so much space to grow and have world-class facilities. And what’s the solution to oversupply? Growth.”

“But now we’re experiencing remarkable changes – and it’s subtler than a physical transformation.”

While Christchurch has an incredible community and an even greater city, Peter says it’s hidden from the rest of the world.

In fact, a recent report by Suncorp states that Canterbury businesses are much more accepting of risk than any other business community in New Zealand.

“Christchurch is one of the world’s best kept secrets. The challenge now will be how to sell our story to the right people.”

“We’ve become seasoned to risk because we’ve lived through it. The events of 2010 and 2011 have made us more adaptable and resilient because we know how to beat the impossible odds.” There’s also been a huge cultural shift across businesses – paying even greater dividends. “We’re more interested in outcomes than we are in putting people in boxes and expecting them to work away in an artificially constrained environment.”

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He says Christchurch needs to be future-proofing itself for population growth – and this means light-rail, regional transport and protecting its natural resources. “The longevity of this city lies in how we prepare ourselves for the next 20 years. “Let’s reserve the corridors for light-rail, initiate an island-wide water authority and cement ourselves as the commercial hub of the South Island.”

A deserved farewell For over two decades Peter has led the Canterbury Employers’ Chamber of Commerce with relentless optimism. “I’ve always looked on the bright side and I think there is every justification to do that. As far as I know, you only get one shot at this so why not make the most of it,” he says. His eternal optimism has seen Christchurch through some of its darkest days and has given him a long and fruitful career, one without regrets. “I’ve never had any regrets doing what I’ve done in my career, and I’ve been particularly grateful for the opportunities I’ve been given at The Chamber.” However, Peter says he’s looking forward to doing what he wants, when he wants. “I’ve never felt trapped and I’ve been given a significant amount of freedom to do what I think should be done at The Chamber. But that being said, for the first time in 45 years I won’t have a boss – and that’s something I’m looking forward to.” “I’m going to spend more time with my grandchildren, my wife and live between Christchurch and Wanaka.” He says being a respected part of the community, and working for a respected organisation which puts a firm focus on the future of Christchurch has been one of the most rewarding experiences in his life; an experience he won’t forget. “I’ve worked with some wonderful people who have done some amazing things, and have taken this whole organisation into a new direction. “My real satisfaction now is that I’m leaving The Chamber at a time when it has a brand-new, debt-free building, it’s well-structured financially, it has a fantastic team of people and I’ve got a successor who I know is going to take this organisation to new places.”

If he could give any advice to budding businesses or young people wanting a career in business, Pete says its pivotal you establish a balanced life. “I don’t allow anyone to talk about work-life balance because there is an assumption that work is bad and life is good – but that’s absolute nonsense.” He says it’s a balance of family and cultural pursuits, sporting pursuits, and career development that truly makes for an interesting and wholesome life. “If you’re optimistic, adventurous and want to push new boundaries all the time, then you’ll really achieve something great.”

The Chamber Update Q4 2017

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Q&A with Leeann Watson For the last seven years, the Canterbury Employers’ Chamber of Commerce has tirelessly contributed to a community of businesses whose core CBD was destroyed in February 2011. “Like most businesses in Canterbury, we spent a lot of time restoring our great city, its businesses and its people; so, now is the perfect time to focus on the future,” new CEO Leeann Watson says. With a brand-new building and a growing cohort of members whose engagement couldn’t be stronger, Leeann says it’s a fantastic time to focus on the future. “We’re in great shape – Peter is ready to pass on the baton, and I’m ready to run the next leg of the race.” Making the transition from General Manager to CEO, Leeann Watson has spent a significant part of her career readying The Chamber for this new stage: managing internal operations and constantly ensuring our services reflect what support our members need has been a key focus. She was also instrumental in establishing and winding down Recover Canterbury, and led the restructuring of The Chamber to respond to the changing business environment post-earthquakes. More recently Leeann led the project management of the rebuild of The Chambers’ new offices, completed on-time and on budget. “The building has been a catalyst to re-engage with our members – getting them to come to us and experience the new Chamber,” says Leeann. “It’s a great representation of what The Chamber is; what we’re doing now and what we plan to do in the future.” A future Leeann says she’s prepared to embrace and build upon – taking Canterbury’s booming business community with her.

Before she takes the reins at The Chamber in November, Update caught up with Leeann to discuss her vision for how the organisation will contribute to the Canterbury business community’s growth and development.

What does the business community look like today? I think the business community here in Christchurch is resilient, innovative and well-equipped to face challenges. Our community has been through a lot, and as a result we’re extremely innovative and ready to move into the future in the absolute best position to take the next step. As a region, we’ve always worked well together in comparison to other regions – even before the earthquakes. We often talk about our strength as a unified community and we question: had an earthquake hit Auckland or Wellington would they have come together to achieve what we have? And the answer is probably not. I’m not sure why that is, but I suspect it’s because we’re a small city – we’re well connected in every way and we’ve always been known for thinking outside the square.

Are businesses coming to The Chamber for different reasons than they used to? There’s certainly been a shift; we’re seeing a lot more engagement around our workplace wellness area – business owners wanting to do right by their staff is now quite prevalent in Canterbury. People are more in tune and more aware of issues like mental illness and its impact in the workplace. And it’s pleasing to see people not only recognise it but also seek to understand what support they can provide.

How has the earthquake enhanced your relationship with central Government? It’s certainly strengthened our relationship, and that’s because we demonstrated how we can make things happen and make them happen quickly. It’s a high trust relationship and it’s common for MBIE or ministers to call us for advice during a disruption – like the Kaikoura earthquake and the recent floods.

The Chamber Update Q4 2017

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What does the future look like for The Chamber? This is something I have been focusing on recently, as I prepared for my new role. Earlier this year we did some work on understanding what we need to do to be relevant in 5 years’ time and how we can meet our members’ needs. Some of our future focus will include: We need to be more overt on our positions We need to hold firm beliefs on the issues that affect our community. We need to rethink our membership model Do we want to be SkyTV or Netflix? We need to tailor our membership towards what businesses actually want and need, versus a one-size-fits-all approach. Our members are so diverse and come from all sectors, sizes and stages of business that it’s important we tailor our membership towards that. We need to focus on collaboration I don’t think it’s necessary for us to be all things to all people; instead we want to ask our members what they want and potentially co-create to find solutions together. We need to be willing to take more risks I want to have the ability to try new things. We’ve been fairly conservative in our approach in the past, but now is the time to get out there and try new things – and that requires taking some risks. We won’t always get it right but we need to be brave and give things a go. We need to ensure we remain human in a digital world Things like HR, employment law and health and safety are areas in business where you actually have to speak to a person. You can download any template or draft online, but when things go wrong and you need assurance that you’re doing the right thing, there’s nothing like speaking to a real person. We need to focus on our people Yes, I’ll be doing the media rounds and I’ll be available to speak at all manner of events but it’s important to me that I establish that it’s just not about Leeann, it’s about the organisation. I want to put our people forward – we have some amazing people working in this organisation and they’re all experts in their own right so it’s important we promote that. We need to be thought-leaders We do this already, by starting conversations – investing in things like Update, social media, events and special guest speakers. However, it’s more than putting the information out there. Businesses need the practical solutions to address the issues they’re facing now, next week, next month and next year.

You mention thought leadership; what are the types of things you want to focus on first? We certainly want our members to start thinking about what impact climate change will have on their businesses, as well as how they will adapt and embrace digital transformation. We have a regular network of next gens who we engage with to find out what’s important to them, how we can work with them, how we can support them and how we can connect them with the right people. And this comes back to climate change and social impact. A lot of people are now choosing who they work for based on a business’ social impact or purpose. It’s not only good for them, it’s beneficial to the economy and it drives decisions within an organisation. I also want to focus on women in business, particularly women in leadership positions. I want to know how we can change the volume of women in governance across our region and what we can do to support them. If we start the conversation, it will give them the opportunity to stop and think about their career goals – because unfortunately, a lot of women don’t consider themselves as potential business leaders.

Does your leadership style differ to Peter’s? My career wouldn’t be where it is today without Peter’s support and guidance – many of the things I have learned from Peter, including operating with integrity, are part of the way in which I operate, but we do have different leadership styles. It’s really important the Chamber continues to have a high profile so more businesses will engage with us and look to us for support. As I mentioned earlier, I certainly want to focus more on the great people who work for this organisation and I want The Chamber to be more overt about their purpose and have strong thought leadership on specific issues.

How will Peter’s leaving affect the organisation? He’s been an eternal optimist; not just for the last seven years but for so many years before the earthquakes. He’s provided the certainty and authority when businesses needed it most. And he’s just a genuinely good bloke. It’s the little things too that none of our members would ever know, or expect – he’s always doing things around the office like sweeping up leaves, emptying the dishwasher and fixing squeaky doors. His presence here will certainly be missed. One thing I admire about Peter is his ability to stick to his personal values. No matter who’s asking him to do something, if he strongly believes in the opposite he won’t compromise on that. He operates with integrity and as a leader in Christchurch there’s nothing that could be more important.

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The Chamber Update Q4 2017

Behind the Brand: BVT Engineering

Behind the Brand: BVT Engineering @CECC96

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Update spoke to Matt Bishop, CoFounder and Managing Director of BVT Engineering, on working with an agile methodology, leadership, and the future of engineering.

Tell me about BVT Engineering BVT is New Zealand’s most agile engineering consultancy. We work across a range of industries on projects where our clients need responsive, practical solutions. We currently employ 25 people, with offices in Christchurch, Auckland, Wellington and in the broader APAC region.

What sets it apart from others in the industry and what are the keys to its success? Other engineering firms focus on what their areas of functional expertise are – for example structural, geo-technical or fire. We are a cross-discipline practice; therefore, we focus on how to anticipate and respond to client issues. We take time up front, listening and talking to clients (and depending on the project, other stakeholders) to understand the outcome they require for their business. I view our role as enabling our clients’ performance through the provision of engineering expertise – a blend of consulting, technical and technological knowledge which we have built over the past decade. Combined with our focus on exceptional client service, this is what sets BVT apart.

The Chamber Update Q4 2017

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Behind the Brand: BVT Engineering

You work with an agile methodology – how have you incorporated that into your work? Our workload is much faster and more varied than usual. An agile methodology is essential to plan the workload, as it changes rapidly day-to-day. We run small, cross-functional teams that meet daily around central whiteboards to push projects from to-do to done, and making sure our clients get the responsive service they require. We have an office specifically put aside for each team’s whiteboard, they’re that important to the process.

What inspires you? And how do you inspire your team? Engineering has great potential as a profession. We have the knowledge to do so much good work, and will be pivotal players in the future as society grapples with climate change, aging populations and growing cities. However, we strongly undersell ourselves – there is no presence or buzz to engineering, like there is in software. There are no technical differences between a software company and an engineering firm, but how many people have heard of Google compared to AECOM?

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I’m inspired by the vision of creating an engineering firm with the same buzz, drive and positive energy as a tech firm. And it doesn’t take much to inspire the team with that same vision.

What has influenced your leadership style (for example, how have you incorporated what you learned at Harvard into your business) and how do you keep developing it? Attending Leading Professional Services Firms at Harvard Business School (HBS) in 2016 had a huge influence on my leadership style. I was fortunate to attend this program through a generous scholarship from CEAS, for which I am extremely appreciative. This select entry program had 120 people from around the world, from boutique organisations with less than ten people, through to global enterprises employing in excess of 100,000 people. The common theme was how to continue to deliver services in a dynamic market environment, motivate and lead our talent, and ensure we are the best leaders we can be within our respective environments. I would highly recommend HBS to anyone looking to go to the next level in their career.

The greatest challenge for me personally is transitioning from an owner/operator to a Managing Director, retaining my entrepreneurial spirit and building the next generation of talent within BVT. Meeting and forming connections with other leaders at HBS has motivated and enabled me to commence this journey with confidence. To keep developing, you only have to keep listening, and putting yourself in positions where you can learn from others that have been there, done that. There is a wealth of information and experience in the world, you just need to keep your eyes and ears open, and be prepared to take risks and challenge yourself.

What is your vision for the future of BVT? Engineering as a profession is ripe for a shakeup. The accounting and law industries are already seeing huge changes due to technical challengers like Xero and Ross Intelligence. Engineering is starting to see technology effects, but Iâ&#x20AC;&#x2122;m not sure if anyone fully grasps the potential. For example, you can read in the news about an engineering shortage, a lack of engineers to do the work, and how we need to train or import more, but we have enough engineers, if we simply improve our methods and embrace technology. A perfect example of this is where we used technology to simplify a complex regulatory issue, by co-designing a solution with our client. This solution, Certified Safe, utilises crowd-sourcing and mobile technology to deliver certainty around mobile machinery directly to anyone with a smart phone. I intend to figure out how to unlock these efficiencies, whilst providing our clients with innovative and responsive solutions to help enable their success. My vision for BVT is to build the next generation of engineers; engineers who utilise technology, agile work methods and apply client driven, practical solutions.

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Matt Bishop is the Co-Founder and Managing Director of BVT Engineering Professional Services. www.bvt.co.nz

The Chamber Update Q4 2017

Member Profile: Orion

Orion:

your people are your business.

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“It’s been great to see how infectious the desire to be exposed to different parts of the company has been within the team, the sense of being part of the big picture and the difference it’s made to the way we do our job,” she says. “Many staff have been able to bring previously untapped skills to the fore and have welcomed the chance to gain experience in other areas, and extend their skills.” As a CEO who sees the value to the business of a connected and fully utilised employee resource, Rob’s advice is to take a step back, look at the resources you have at your fingertips and embrace what they have to offer. There’s an old African proverb that says, “To go fast, go alone. To go far, go together”. It would appear that with a little lateral thinking and a deliberate strategy to look at what skills you already have and how they can be best optimised, you’ll improve your overall business performance and customer satisfaction significantly.

“Your staff are your most valuable asset” is one of those truisms that is so often forgotten as we’re tantalised by new technologies promising improved productivity, new theories on creating dynamic organisational cultures and smart ways to cut staffing costs through automation. While this thinking is increasingly dictating the face of the modern workplace, does it negate the power of highly motivated staff who are smartly deployed throughout the business? Rob Jamieson, CEO of Orion, argues that taking the time to evaluate your business from a people perspective can pay huge dividends to its overall performance, internal culture and levels of customer satisfaction. The way in which the company has approached its Contact Centre and utilised the skills of the staff who work there to support other parts of the business is testimony to the effectiveness of this thinking. “As a 24/7, lifeline business, our Contact Centre must always be staffed by knowledgeable people. They are also people with a strong customer service ethic, and a desire to resolve issues themselves, rather than pass customers on to another department,” says Rob. “So, we consciously made the decision to look at ways in which our Contact Centre team’s skills could be used to support other parts of the business. This may vary from processing customer connections to providing administrative and support services in other departments. “At the same time, we gave them the mandate to follow through on the customer’s call to resolution. This also provides continuous learning opportunities.” Susie Hamilton, Manager of Orion’s Contact Centre, says the depth of knowledge the Contact Centre staff have of the business has grown exponentially and they have become more effective in owning the customer’s inquiry and committed to finding a quick, right-first-time, solution.

5 tips for optimising your staff resource 1

Make sure everyone has the same understanding of what’s important to the business, your values and your vision.

2 Never assume the job title defines a person’s skill set – encourage cross pollination of ideas between departments. 3 Think laterally about resolving resource issues and start by looking in before you look out for solutions. 4 Understand that often the best brain power already exists in your organisation, so ask your staff where they think they could add additional value. 5 Work collaboratively to inspire and leverage the best out of your team.

Orion owns and operates the electricity distribution network that delivers power to more than 200,000 homes and businesses across central Canterbury. www.oriongroup.co.nz

The Chamber Update Q4 2017

Member Profile: Nexia New Zealand

Nexia: Merging for success

“Technology has given businesses access to real-time financial information, enabling them to be more responsive to the economic climate. “That’s another reason for the merger; we had to adapt to our environment and the needs of our clients. If your industry is changing, your business should be too.”

Earlier last year, two of Canterbury’s leading accounting advisory service providers – HFK and Marriotts – merged to form Nexia New Zealand, an independent member of Nexia International. The local chartered accounting firm provides New Zealand businesses with tax compliance services, corporate services like valuation and litigation support, comprehensive audit solutions and business advisory for future planning, insolvency and business turnaround. Director Mike Medlicott says being a unified firm means they’re able to provide a broader variety of services to their clients. “The merger enabled us to benchmark our individual services against each other. This meant we could see whose services were better and adopt the best practice,” says Mike. While both firms provided traditional accounting services, HFK focused primarily on insolvency and audit, while Marriotts provided more consultingbased services. “We’ve combined our services to provide our clients with superior resources, knowledge and practical insights,” fellow director Greg Cowles says. The local firm works across a variety of sectors, including medical, manufacturing, primary (farming and agribusiness), property, freightforwarding, trades, professional services, exporting and education. “While we work with businesses across New Zealand, the majority of our clients operate within Canterbury.” Mike says digitisation and the advent of online financial tools is totally re-shaping the accounting industry.

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Greg says businesses prefer to be comfortable so they often miss out on the opportunity to grow and change – even if it’s for the better. “It’s only when they experience a reasonable level of disruption – like Canterbury did seven years ago – that they actually sit back and think, ok, what’s next?” And that’s just what HFK and Marriotts did last year. “We brought together and streamlined our services so that they’re all in the one place for our clients.” Today, Nexia New Zealand is part of a leading network of independent, high quality accounting and consulting firms who operate in 115 countries around the world – and they’re looking to grow. “We’re certainly looking to expand across New Zealand in the near future. “Being a member of Nexia International means we can access a range of great resources to develop our services further and there’s no better place for us to do that than in Canterbury.”

www.nexia.co.nz

The Chamber Update Q4 2017

The Chamber services

How can we help? Over the last year, we’ve helped upskill more than 4,600 business owners, managers and teams through our courses, advice and events at The Chamber. Get in on the action! Here are some of the ways we can help you as you prepare for 2018. Public Training - you come to us Our public courses are a great way for you to individually up-skill your team. From finance to human resources, marketing to health and safety - our trainers have extensive experience and expertise across multiple sectors. Most importantly, they understand that for training to be a worthwhile investment, it needs to be relevant and able to be applied in the real world. Our public courses are also a great opportunity for participants to meet and learn from others in different organisations. In-House Training - we come to you All our public programmes can be delivered at your place, for your team. We are also able to create bespoke training to specifically meet your capability needs. Training your team together is more costeffective and it’s a great way to ensure everybody is speaking the same language and on the same page.

To find out more visit CECC.ORG.NZ or give us as a call on 0800 50 50 96

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Check out our range of training options here: http:// www.cecc.org.nz/events-training/training/ To talk through your requirements, call 0800 50 50 96 or email MaryB@cecc.org.nz. Consultancy - we work with you Don’t have the time or the expertise to prepare your company Health and Safety Management Plan, not sure how to set up a Performance and Development Plan for your team? Perhaps you have a plan, but it’s outdated and you need a hand to audit it... We can work with you to get it done. Advice - talk with us Sometimes, you just need to talk it through. Our experts are on hand to talk you through curly Health and Safety questions and to coach you around your employer obligations. As Chamber members, you have access to free advice and a range of free online resources. Our team are experienced across all sectors and are dedicated to helping you get the right advice. We have a range of experts ready to help, get the details here: http://www.cecc.org.nz/advice-consultancy/ To talk to one of our team call 0800 50 50 96, or email info@cecc.org.nz

The Chamber Update Q4 2017

Meet the Team

Name and role

Kelly Wealleans, SkillsConnect Canterbury Manager.

Lisa Burdes, SkillsConnect Canterbury Business Advisor.

What do you do at The Chamber?

I help deliver a government-funded contract that supports employers of migrants in Canterbury with information, advice and guidance about settling new migrants into the workplace, and retaining their global talent. I also offer free in-house workshops on settlement issues and intercultural communication for existing staff, and migrant workers.

I am responsible for the overall management of the SkillsConnect Canterbury programme. My role includes meeting with and assisting job-seeking migrants, and working with employers to fill their skills gaps. Please contact me if you want to employ the skills of job-seeking migrants to build your business in roles that cannot be filled by New Zealanders.

Favourite thing about your role? I love meeting employers who are genuinely interested in the new cultures within their workplaces, and are open to understanding how tricky our own Kiwi work culture can be for newcomers. I get to advocate for something I’m really passionate about – intercultural communication, and ensuring employers and Kiwi workmates embrace, rather than just tolerate, different cultures in the workplace.

Favourite thing about your role? I am very passionate about helping candidates from other cultures and helping them integrate into the Kiwi lifestyle. It’s such a rewarding experience changing someone’s life, equipping them with the skills to get a job.

Interests?

I love networking and in my downtime I enjoy a lot of outdoor activities and spending time with my family.

I follow, rather than play, most sport and love sitting on the grass embankment at Hagley Oval for five days of a test match. I’m a politics geek, a keen reader, a TV critic, and love hanging out with family and friends.

Favourite quote

Favourite quote Unless someone like you cares a whole awful lot, Nothing is going to get better. It’s not – Dr. Seuss, The Lorax.

What makes Canterbury a great place to live? This region is something special. It’s not just the landscape, the climate, or the re-emerging city centre – it’s also the people. I’m so excited that the region is becoming more culturally diverse. We can see the changing face and accent of Canterbury in our malls, our schools, our communities, and our workplaces. It’s brilliant!

e. lisab@cecc.org.nz p. 03 353 4166

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If we did all the things we are capable of, we would astound ourselves – Thomas Edison.

What makes Canterbury a great place to live? I grew up in Christchurch and have been away overseas for a number of years. Coming back to see a city that has not only regained a lot of its former personality but grown in many other ways is great. With its evolving workforce and its cultural diversity, Canterbury is a really exciting place to be.

e. kellyw@cecc.org.nz p. 03 353 4161

Introducing SkillsConnect Canterbury

An innovative approach to migrant employment and settlement The Chamber has delivered Immigration New Zealand funded programmes for over a decade and has recently launched a new and exciting programme called SkillsConnect Canterbury. This new programme will assist employers in Canterbury by filling their skills gaps with newly-settled migrants. We sat down with Lisa Burdes, SkillsConnect Canterbury Business Advisor, to find out more about this unique programme.

What specific services do you offer for employers in Canterbury?

The Ministry of Business, Innovation and Employment (MBIE) recently introduced a new migrant employment and settlement programme throughout New Zealand. Given The Chamber’s experience and expertise in this area, we jumped at the chance to offer this service here. Employers are always telling us that with Canterbury’s low unemployment rate, they are finding it difficult to fill skills gaps. While we strongly believe in a ‘New Zealanders first’ approach to recruitment, there is still a key role for skilled migrants to play in this region. We think this programme will really help employers with this piece of the employment puzzle.

In addition to the talent pool we can connect them with, we also provide an employer-focused service to those businesses that already employ migrants. This involves one-on-one engagement to discuss any needs or concerns about the integration of their newcomers. We also offer free in-house workshops for both existing (usually Kiwi-born) staff and migrant staff on successful integration and retention strategies, Kiwi workplace culture, and intercultural communication.

Is this a programme for employers or migrants? Both. We have many skilled migrants that come to us with excellent skills, experience and qualifications from their home countries, and from working around the world. This global talent is invaluable to our employers. We assess the work-readiness of the newcomers and, in partnership with other local organisations, assist them with preparing for the New Zealand workplace. Then we connect them with our employers, and follow-up after their placement to ensure it’s all going well. It’s a win-win for everyone.

HEADING

How did SkillsConnect Canterbury come about?

What makes this programme different to a recruitment company? Our aim is to assist employers by connecting them with migrants who have already settled in Canterbury and are looking for employment appropriate to their skills and experience. We don’t recruit from off-shore for employers. We are also fully funded by MBIE so our service comes at no cost to the employer or the migrant. The really unique aspect of this service is how comprehensive it is; from pre-employment support for the newcomer, to work placement, and follow-up for both the employer and newcomer. We believe this approach is more likely to result in successful integration and higher retention of new migrant staff.

How do employers find out more? Check out our website www.skillsconnectcanterbury.co.nz or contact us anytime at The Chamber – we’d love to hear from you. Kelly Wealleans SkillsConnect Canterbury Manager: kellyw@cecc.org.nz/03 353 4161 Lisa Burdes SkillsConnect Canterbury Business Advisor: lisab@cecc.org.nz/03 353 4166

The Chamber Update Q4 2017

Champion Canterbury Awards

Original Foods Baking Co. 2017 Supreme Award Winner (medium-large enterprise)

Original Foods Baking Co. won the title of Champion Producer/Manufacturer (mediumlarge enterprise) as well as overall Supreme Winner (medium-large enterprise) at this years’ Champion Canterbury Business Awards. “To take home two trophies was incredibly humbling but also filled us with such pride. It’s taken a lot of hard work to get to where we are,” Jane says.

Original Foods Baking Co. made its first entry for the awards ten years ago. “I think it’s fair to say our business wasn’t ready then, but writing the award submission was a great exercise as a kind of business ‘health check’.” Jane says the home-baked flavours and cheeky branding of Original Foods Baking Co. sets them apart from other businesses in Canterbury.

With a big dream and a love of baking, Jane Mayell launched Original Foods Baking Co. in Christchurch back in 1991.

“Our products make people happy. We love that our baked goods are shared at family celebrations, special events, work morningteas and as special treats in school lunchboxes.”

“I’ve always loved baking. My great grandfather was a miller, so flour is certainly a part of my DNA,” she says.

Overwhelmed with congratulatory messages and humbled by her achievements, Jane says she’s never been prouder to be a business from Canterbury.

Back then, Jane had three staff, sold donuts to local fish and chip shops and supplied the now-famous Goofy™ chocolate cake to the University of Canterbury canteen.

“There is such a strong sense of community here, which translates to a high-level of support and pride in local businesses.

“We saw a real market need for fresh, home-style baked goods, and once we started selling cakes to the university, word spread really fast.”

“We’re all committed to building a bright and prosperous future for our community, something Original Foods Baking Co. is certainly proud to be part of.”

Twenty-six years on, Original Foods Baking Co. now employs 100 staff, sells over 90 products including cakes, donuts, muffins, slices and bites to local and international retailers and turns over tens of millions of dollars. “There’s a saying that goes ‘the harder I work the more luck I seem to have’, and I think that’s true of Original Foods Baking Co,” says Jane. “There’s no point in growing your business if your product quality or service suffers as a result – so our growth has always been carefully considered and managed,” she says. Jane has remained the Managing Director for well-over two decades, and her business is proudly 100 per cent privately owned and managed in New Zealand. “Our factory and HQ is based in Wigram and we have sales teams in Christchurch, Wellington and Auckland.”

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Original Foods Baking Co. has announced a new in-house café at their factory in Wigram – acting as a ‘test kitchen’ to trial new products and serve delicious sweets, savoury baked goods and coffee to customers. They’re also introducing new products and have plans to expand their export market in 2018. “We’ve got lots of exciting plans in store and we can’t wait to share them with New Zealand.”

www.originalfoods.co.nz

MARS Bioimaging Ltd. 2017 Supreme Award Winner (small enterprise)

Ten years ago, MARS Bioimaging Ltd (MBI) developed the world’s first commercially available spectral CT scanner using technology developed by CERN and its collaborating international research institutions, including the University of Canterbury. “MBI Ltd was formed soon after UC joined the CERN collaboration in 2007 – having received the exclusive licence to develop the scanner using CERN’s Medipix technology,” says Professor Phil Butler, CEO of MBI.

MBI is now in its transformation stage from an R&D firm to a commercial manufacturer. It will operate on a B2B model in China and India, and will continue to operate on a B2C model in US and Europe using its strong research connections.

Phil is well supported by his son Professor Anthony Butler, Chief Medical Officer of MBI who heads the clinical applications based out of University of Otago Christchurch campus.

“While it’s important to make a profit, the benefits our system will provide to millions, if not to billions of people is what really motivates the team,” says Phil.

“MARS will absolutely revolutionise the field of CT and clinical diagnostic imaging,” he says. It’s the first commercially-available 3D spectral scanner to produce in vivo colour X-ray images at a fraction of the cost, time and radiation dose of conventional imaging techniques. “Current imaging modalities find late-stage problems, particularly regarding identifying abnormalities within the cells. But the MARS scanner looks at tissues in the body to find things much earlier with improved information.” MARS Bioimaging Ltd was established to commercialise the scanner technology developed by researchers from the University of Canterbury, University of Otago and Lincoln University. To date, the team has developed a pre-clinical system. The pre-clinical scanners are commercially produced and sold to researchers across the globe. “We’re hoping to sell our clinical scanners within the next five years,” Phil says. The system costs close to half a million dollars – a reasonable price-point for the first diagnostic system of its kind – and there are now seven of them around the world.

To further develop the scanner, MBI and its partners received a grant from MBIE in 2014, and received venture capital from Powerhouse Ventures, and independent investors. “It’s very much a team effort and we couldn’t achieve anything without our dedicated research team members, investors, the Universities of Canterbury and Otago, Callaghan and government support through MBIE.” He says operating in Christchurch has provided tremendous advantages – contributing massively to their success. “Community has been absolutely crucial – from both a business and university perspective.” “Everybody knows everybody. There is always a connection and it makes it a lot easier to network across disciplines. “That’s the great thing about Canterbury and Canterbury businesses – people are willing to help whenever they can, whatever their background or knowledge in a particular field.” At this year’s Champion Canterbury Business Awards, MARS Bioimaging Ltd took home the Small Enterprise Supreme Award, the Innovation award, and the small enterprise award for Producer/Manufacturer.

www.marsbioimaging.com

The Chamber Update Q4 2017

Technology

Enable:

your people are your greatest asset when embracing new technology.

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There are opportunities for any business – no matter the size or industry – to embrace new technology and grow. But if you’re not tech-minded, how do you realise these opportunities? We recommend making the most of your biggest asset – your people.

At Enable, we’re building a fibre broadband network across Christchurch and currently provide our services to about 7,000 local businesses. We want these businesses to make the most of the world-class connectivity – to become more productive, grow faster, reach more customers, improve customer service, increase business resilience and save money. For most businesses, this means doing something that can seem scary – changing the way your people work. Only a few years ago, we were a small local start-up ourselves with five employees, and since then we have been growing and transforming – so we have a good perspective on what it takes to change how a business works. Our advice to any local business is to ensure your people sit at the heart of your growth and change journey – both through using their knowledge and by involving them as much as possible. 1

Get your people involved

Get your people involved in the change process as much as possible. They may understand the need for change best from being at the coalface, and can often be the biggest advocates once a change is made. Using technology as an example, your people will have excellent insight for the development and/or the purchase of the right new technology for your business. If your team is too large to have everyone involved, then choose people from around the organisation – just don’t leave the decisions with one person or a single department. 2 Promote the benefits

4 Make change a part of your culture It’s critical that change is a constant in your business – it’s what drives growth and progress. Help your team understand this and get them excited about the potential of new ways of operating. Adaptability is key to modern business survival and growth, and can sometimes feel hard or uncomfortable. Make it ok for your people to ask for help and inject some fun into the change process – through engagement with your people, coming up with your own way of describing change or fun project names. 5 Engage your early adopters Some people may have been involved or seen similar business improvements or technology adoption somewhere else. Some people just love new approaches or new technology – and they might not just be the ‘young ones’. This group of people will be passionate advocates and may be able to lead the change plan for your business, or at least help others in the team get onboard. 6 A good user experience is critical It’s all about the user experience these days. If you’re changing a way of operating or introducing a new technology that’s not intuitive or easy to adopt, then you should look for something that is. If it’s not a good experience, then chances are your people won’t embrace it and your investment will be lost. 7 Invest in the right type of training

Like anything new, people are more likely to welcome change with open arms if they understand and buy into the “why” and what the benefits are. Keep the communication simple (not everyone loves jargon) and positive. Business improvement, whether technology based or not, should add value and make things easier… and who doesn’t love that?

People learn in different ways so ensure your training caters for different learning styles. Some of your people will be happy with listening and watching in a group environment, some need to be actively doing to enable the learning to sink in. You might find short one-on-one training is more effective than longer group sessions, and the cost could be the same.

3 Lead by example

8 Ask for feedback and act quickly

Simply put – if you’re not embracing change, why should your people? All eyes are always on the leaders and managers – they set the tone and culture. Different rules should not apply to management – so if you want a new way of operating to take hold, you must lead it.

As you roll out your business improvement or new technology, proactively ask for feedback and be prepared to make the odd change. It may simply be a case of determining the biggest user-issues and getting these fixed quickly.

Get the very best experience from your technology by connecting to Enable’s fibre broadband. To connect, simply contact your business broadband or IT provider. To find out more, go to enable.net.nz.

Local fibre network provider – Enable – has partnered with The Chamber to encourage and support Christchurch businesses to grow by embracing digital technology and opportunities. They are now a major sponsor and partner in the Enable Digital Series.

The Chamber Update Q4 2017

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International Trade

Global trends and what this may mean I was recently privileged enough to attend the World Chamber Congress in Sydney in September. The range and diversity of speakers on hand was fascinating. One that stood out was Cedric Chehab, Head of Global Strategy at BMI Research, based in Singapore. His overview of the global trends happening in the Developed Markets (DM) and Emerging Markets (EM) was enlightening and put into context what markets we should possibly focus on in the future for exports and how politically stable the world might be. As with all trending information trying to predict the future, Cedric emphasised that it’s extremely hard to be exactly right, with some trends, such as population growth likely to come through. But it can be all conjecture on the political and economic front. In a nutshell, the EM’s of Asia and sub-Sahara Africa will see high population growth, 400 million in 2030 and 450 million in 2030 respectively. However, whilst population growth is high, wealth will not be, with per capita incomes staying low. Increased urbanisation will be a factor as will be low employment caused through automation, all indicating increased political instability. Another factor that is set to impact on the EM’s is access to technology and the internet with increased communication, transaction ability and purchasing, and exposure to the rest of the world highlighting the income gap. EM’s will also have a young population with completely different needs from the DM’s ageing population. In the DM’s of Europe, America, Middle East, Japan and in some Latin American countries, population growth will be low, per capita income will stay relatively high, and populations will age. Another factor that comes with this is increasing nationalism particularly as the DM’s are set to experience greater immigration pressure from EM’s. This often leads to strongman leadership, populist movements and protectionism, which could all fuel lower GDP growth. Another factor is the impact of China which has been buying up tech companies and will look at increasing automation and use of robotics plus trying to reduce debt and capital flight – all politically difficult.

What does all this mean for New Zealand and its export lead economy? Stability will certainly be stronger in the DM’s, along with greater purchasing power but with increased protectionism. This means a greater focus on niche, environmental, traceable, sustainable, high value products. Plus, diversity in markets as reliance on one region is risky. And the EM’s will impact through having different needs, big differences between those with high incomes and low incomes and political instability. Instability that might threaten the DM’s but might also create a different social world mantra and potential opportunities through innovation. Shirley van Waveren Business & International Trade Advisor

Shirley Van Wayveren is The Chamber’s International Trade Advisor. The Chamber offers an extensive export programme and has events and training aimed at all levels of businesses. All members of The Chamber are automatically members of ExportNZ Canterbury. If you’d like to know more about our export programme, please contact Shirley at shirleyvw@cecc.org.nz or call 0800 50 50 96.

The Chamber Update Q4 2017

Marketing

Your guide to email marketing

Despite the rise of social media and other digital platforms, email marketing remains a key channel for many organisations – and for good reason. It may no longer be the cool, new kid in the marketing world but it is far from dead. Email usage continues to increase each year, and email marketing remains the easiest and most economical channel to reach prospects. But with increased email clutter, businesses are getting frustrated with low open and click rates – which is why we’ve created the basic guide to email marketing in 2017.

Invest in the right platform

Create a quality audience

The key to email marketing is sending the right message to the right people at the right time. With email marketing software being smarter and more affordable than ever, it’s a no brainer for businesses to invest in the right platform for your organisation.

When it comes to email lists it’s the quality, not the size, that counts and good customer data is key. Businesses should think carefully around what information they gather, and at which point in their engagement cycle they ask for this data.

A good platform will allow your emails to be visually compelling, targeted and customised, and will ultimately be time and cost effective. It will also have extensive reporting functionalities which provide valuable insights to allow you to continually fine tune your email marketing and report on your campaigns. There’s no one-size-fits-all tool (it really depends on your specific requirements, e.g. budget, the size of your lists, your automation and integration requirements etc.) however, we recommend exploring Campaign Monitor, MailChimp, Hubspot, and ActiveCampaign. These are starting points only – do your homework before purchasing and make use of the reviews and comparison tables online.

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A good CRM (customer relationship management) and marketing automation platform will make your life easier and enable you to segment your lists well. Always remember data is only as good as the people operating it – so make sure your team understands the importance of inputting accurate, up-to-date information. In terms of creating lists, keep in mind there are strict rules around harvesting email addresses – the Unsolicited Electronic Messages Act 2007 details what you can and can’t do. Check out www.dia.govt.nz/spam – it’s a great one-stop-shop for email compliance queries. And whilst a good email marketing platform will automatically remove bounce backs and unsubscribes, it pays to double check occasionally. You may also want to consider removing inactive users – a scary thought as it may reduce your email size significantly, but it’s all about quality not quantity!

Measure and Optimise Finally, make sure you allow some time to monitor the effectiveness of your emails. This will help you to finetune your emails as well as report on and maximise the ROI. Your email marketing platform should provide meaningful metrics to validate and report on – the metrics will differ depending on the objectives of your email but might include open rates, click through rates, or revenue generation (earnings per click/email etc.).

The Chamber’s marketing team consists of Vanessa MacRae, Lydia Stoddart and Bridie Sinclair. Members are welcome to call or email The Chamber for free advice and recommendations. In addition, The Chamber has teamed up with the Marketing Association to offer member rates on all Marketing Association Christchurch training. Visit www.cecc.org.nz/marketing for more information.

Creative is key Creating good emails can be considered an art, but there are some basic rules which can help you increase your chance of good open and click rates: 1

Create interesting subject lines. Top performing emails have good subject lines so it pays to think creatively and lean on other team members for ideas. There are some great tips online – give it a try.

Less is more. People are generally time poor so minimise copy where you can. Ask yourself if it is really needed, and if it could be said more efficiently.

Write to express, not impress – remember people like simple, articulate sentences. Keep your audience in mind and write for them – avoid technical jargon if you can. Also, think about your ‘message hierarchy’ – make sure key messages are prominent (e.g. call to action) and not stuck in the middle of copy.

Use images to create interest and break up copy. There are some great online image libraries if you don’t have your own. We recommend checking out Getty Images, iStock images and Unsplash.

Avoid spam words to minimise the risk of ending up in the subscriber’s spam or junk folders. You can find a list of common spam words by searching online.

Think mobile. It’s amazing how many emails look great from a desktop but awful on a phone. Make sure your emails are responsive (mobile friendly) and always proof your emails on a phone as well as on desktop.

We offer a complete range of information management solutions for transforming, managing or destroying your business information.

TRANSFORM

Embrace digital technologies to reinvent your business processes with our range of workflow applications and imaging solutions.

DESTROY

Secure destruction of data and documents at the end of the life cycle is a critical component to information management.

MANAGE

Our solutions will allow you to meet your information governance and compliance requirements.

The Chamber Update Q4 2017

Health & Safety

Understanding safety culture Understanding what influences the culture of your organisation can make a significant contribution to changing workers attitudes and behaviours in relation to workplace health and safety. For a safety culture to be successful it needs to be led from the top – that is, safety culture needs to be embraced and practiced by the Directors, CEO’s and senior managers. Strong leadership and management commitment is directly related to safety performance as it demonstrates by example what actions will be rewarded, tolerated or punished, which in turn influences what actions and behaviours workers initiate and maintain. A safety culture is an organisational culture that places a high level of importance on safety beliefs, values and attitudes and these are shared by the majority of people within the company or workplace. It can be characterised as ‘the way we do things around here’. A positive safety culture can result in improved workplace health and safety and organisational performance. As a safety leader you should ask yourself: •

How important is health and safety?

•

Is it important most of the time or all of the time?

•

Is it okay to compromise on health and safety if it’s going to be more expensive?

Companies that want to have a positive safety culture which everyone owns, should develop and promote people with the right knowledge, skills and attitudes to successfully undertake the responsibilities of health and safety.

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To develop a positive safety culture it’s essential to: •

Communicate company values

•

Demonstrate leadership

•

Clarify required and expected behaviours

•

Personalise safety outcomes

•

Develop positive safety attitudes

•

Engage and own health and safety responsibilities and accountabilities

•

Increase hazard and risk awareness

•

Improve understanding and effective implementation of safety management systems

•

Monitor, review and reflect on personal effectiveness.

These culture actions can be easily implemented by any company regardless of its size, and most of them can be introduced with little or no direct financial cost to the company.

The Chamber’s Health and Safety Team comprises of Alan Boswell and Helen Mason. Members of The Chamber receive free health and safety advice and discounted consultancy. Please call 0800 50 50 96 if you’d like to know more or to speak to one of our Advisors.

Sustainability

Working with purpose

Not just for big business and not just a fad Purpose. Impact. Sustainability. Corporate Responsibility. Social Enterprise. Whatever you like to call it, there’s no denying “business for good” is an emerging consumer-driven movement that’s here to stay. And similar to technology, if your organisation is not thinking with this lens you risk not being appealing to your consumers and future employees. Whilst embarking on a purpose journey might seem like more work for little or no financial return, there’s significant evidence that suggests otherwise. In fact, international research indicates those who conduct business sustainably reap greater economic rewards than their competitors, as well being able to recruit the best talent and attract investors. Millennials (those born between roughly 1980-2000) are reshaping the workforce and driving a shift in what they consume and who they want to work for. By 2020 millennials will make up 50% of the global workforce and will be in high demand, largely due to their digital confidence and competence and adaptive mindset. Organisations need to be thinking long term about how they are going to recruit and retain for this generation – acknowledging millennials look for much more than a paycheck out of their employers. Whilst flexibility, worklife balance and career development opportunities remain high on their list, research shows purpose is becoming an increasingly important factor in millennial’s decision making. Millennials want to work for organisations with strong social and environmental beliefs and values. They want to work for brands who help to create a better world. Starting the journey to become what we like to call a ‘conscious business’ doesn’t need to be overwhelming, time intensive or costly. It can also be a great way to engage existing staff.

Below are some simple tips to help you get started and as always, please contact The Chamber if you need any assistance. • Determine your key drivers There may be more than one but it’s good to understand the key reasons you’re embarking on this journey as this will help you create buy in and meaning for your team and Board. E.g. establish a competitor advantage, brand positioning, staff recruitment and retention, advantageous for contracts. • Involve your team and assign a key lead or champion Your team will have some great ideas to contribute and engagement is crucial to success. Assigning a key lead or champion will also help to ensure the programme has momentum. This person could be anyone in your organisation but they should be genuinely passionate about it. It’s also important to have your senior management buying into it too. • Start small – concentrate on easy wins first Don’t let it overwhelm you – a journey starts with a single step. Minimising wastage and reviewing your suppliers is often a great place to start. Purchasing from social enterprises or conscious businesses are great ways to make an indirect impact. Catering and cleaning suppliers are often easy wins. • Think outside the square Organisations often resort to the tried and tested initiatives to give back – e.g. volunteer days. Don’t be afraid to think differently. For example, think about what skills are in your team – can your team be lending these skills to help charities and social enterprises? • Don’t forget to tell your story If your key driver is competitive advantage, brand positioning, or recruitment then telling your story is crucial to helping you reap the benefits. Think through the various channels you can tell your story – e.g. website, social media, e-newsletters – and then make a plan. Make sure your marketing or communications people are part of your project team.

The Chamber and the Akina Foundation are working together to help businesses create a better, more sustainable world. Keep an eye out on their websites for events and activities happening in our region, and please email Lydia Stoddart (lydias@cecc.org.nz) at The Chamber if you have any questions or ideas. Finally – a big shout out to the Akina team for hosting the Social Enterprise World Forum in Christchurch in September which brought together over 1600 people focused on ‘business for good!’

The Chamber Update Q4 2017

Human Resources

Managing exits with respect The Chamber is often involved in coaching employers to manage an exit fairly for an existing employee or employees whether through a change and redundancy process, performance process or even misconduct leading to dismissal. It is always necessary to follow a fair and reasonable process and to act in good faith at every point in these processes. Sometimes, however, patience can be tested, particularly when employees just canâ&#x20AC;&#x2122;t see what the problem is and their support person adds insult to injury. The ER and HR team at The Chamber provide guidance and can always help employers see the wood from the trees when emotions run high, talking through the steps in a practical and plain English way. Great guidance is when you feel that you can see light at the end of the tunnel and you feel the next steps can be taken by responding and not reacting, and frustrations can be placed aside in the interest of the best outcome to all parties.

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It is a fact that when employees feel they have been treated fairly, with courtesy and empathy, the risk of legal action is significantly reduced, but is good faith enough? The Employment Relations Act 2000 requires Employers to be responsive and communicative, and to be active and constructive throughout the employment relationship. Too often though, legal action is taken after the employment relationship ends, and at times before. So how can we further reduce the potential of this happening when there is a high probability that the employment relationship will ultimately end?

Things to consider when working through staff exits or potential exits: •

Talk to your employees with respect – adult to adult

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Make sure you provide a cogent rationale for being in the situation you are in and be transparent with information relevant to the employee’s employment

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Let them know why their role might be disestablished resulting in possible redundancy, what the specific performance issues or misconduct concerns are and why it is a problem

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Ensure that they are aware of their ability to have a support person and don’t be afraid to tell the support person or representative that you are open to discuss the situation ‘off the record’ if this is appropriate Tell them you can support them through, what is undoubtedly, a difficult and emotional issue

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Show them you understand that it is a difficult issue but one that needs to be addressed

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Ask them to be transparent with you through a difficult process. If they can think of alternative ways to get through the situation, make it OK for them to discuss this with you

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Never jump to accept a resignation, always allow time for them to consider their request and reiterate the need to follow a process relating to the situation you both find yourself in

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If they insist on wanting to leave, take the opportunity to tell them that you can’t stop them resigning but talk about ways where you can part in a way that sees positive closure and continued support, perhaps into alternative employment

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Consider what you can do after the relationship ends and discuss this before the relationship ends.

Good employers will manage exits with good faith. Great employers will manage exits with good faith and added value to the employee (and possibly, the organisation too). The Chamber can advise on effective procedural steps, writing letters, performance plans, business cases and acting in good faith and we can also provide consulting support in the following areas: •

Outplacement Support packages

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Employee Coaching

• Mediation •

Staff meetings

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Exit Settlement Agreements.

Managing an exit can be risky if not done well. Always talk to our HR team as you work through these issues and ideally before you commence the process! We can mitigate those grey hairs and sleepless nights.

The Chamber’s Employment Relations and Human Resources team comprises of Melicia Clough and Keith Woodroof. Members of The Chamber receive free advice and discounted consultancy on HR and employment relation matters. Please call 0800 50 50 96 if you’d like to know more or to speak to one of our Advisors.

The Chamber Update Q4 2017

Learning and Development

5 reasons learning and development should be a priority for you When things get tight in business, often training is the first budget to get cut. However, this is not necessarily the best move for organisations and their people. Your people are your biggest asset. They get the work done so that your business can meet its objectives. Investing in your people provides your team with essential new skills and your organisation with competitive advantage.

Learning and development should be a priority for you and your organisation this year. Here’s five reasons why:

Support succession planning

Ongoing employee training and development supports succession planning by increasing the availability of experienced and capable employees to assume senior roles as they become available. Increasing your talent pool reduces the risk of employees perceived as “irreplaceable” leaving the organisation. 2 Higher employee retention Better learning and development programmes mean less turn-over of your team. Estimates are that it costs 20% of an employee’s salary to replace them, not to mention intangible costs in terms of recruiting, induction and training and general business disruption. Offering continual career development will help employees feel valued, create loyalty and transition into new roles as they become available. 3 Better employee engagement There is a strong correlation between workplace training and workplace satisfaction. Give your team the tools to grow and opportunity to continually advance their professional skills; they will be happier and more engaged. Disengaged employees are disruptive and typically not productive. This is especially true of next generation employees where continuous learning is viewed as normal. Creating an organisational learning and development strategy can be used to grow company culture and to position your organisation as an employer of choice. 4 Better employee performance If an employee is equipped with the knowledge and the confidence they need to deliver on their role, their job performance will improve. This applies at all levels and across all sectors. 5 Better bottom line

The Chamber’s Learning and Development team consists of Mary Botting, Alexia Ferguson-Lees and Kelly MacKintosh. The Chamber offers a wide range of short, practical public and in-house training. For more information including a schedule of upcoming public training, visit cecc.org.nz/training, phone 0800 50 50 96 or email registrations@ cecc.org.nz

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A happy, engaged workforce usually equates to happy customers which in turn equates to a growing bottom line. It’s only logical that improving your employees skills means they are going to be better at their jobs. Training your team in industry-standard best practice can also assist you to grow your reputation, going your competitors a run for their money! In a highly competitive market – it’s often the little things that set your business apart from the rest.

Chamber Christmas Hours Friday 22 December 2017

Normal office hours – 8:30am to 5:00pm

Monday 25 December 2017

Closed

Tuesday 26 December 2017

Closed

Wednesday 27 December 2017

9:00am to 3:00pm

Thursday 28 December 2017

9:00am to 3:00pm

Friday 29 December 2017

9:00am to 3:00pm

Monday 1 January 2018

Closed

Tuesday 2 January 2018

Closed

Wednesday 3 January 2018

Normal hours resume – 8:30am to 5:00pm

Export Documentation Please contact us in advance if you require the FTA certification service outside of our Christmas opening hours: 03 366 5096 or certs@cecc.org.nz. Extra service fees will apply. Please note: there will be no wet stamp export documentation service from midday, Friday 15 December. Please ensure documents are submitted well before 12.00pm this day.

Chamber Board The Chamber’s Board comprises of 12 Directors who each serve a two year term. There were six Directors appointed at the 2017 Annual General Meeting who will join the six Directors elected in 2016.

The Chamber Update Q4 2017

Welcome to new members A key objective of The Chamber is to help members to do business with each other. Please act professionally and respect their right to decline your services when making contact. A Patch of Country

Ashton Legal

Canterbury Pharmaceuticals

22 Beach Road, Kaikoura Ph: 03 319 5465 | www.apatchofcountry.co.nz A well established quilt shop with a huge variety of patterns, fabrics, notions and anything to make quilts.

Ph: 03 595 0528 | www.ashtonlegal.co.nz Ashton Legal is a modern legal practice in Christchurch. We keep our fees fair by using cloud technology to provide a complete legal service. We practice in a great range of legal areas. We take the stress and complication out of the legal process.

www.canterbury.me Canterbury Pharmaceuticals is a research entity utilises advanced biological approaches to develop medicinal, medical and consumer products. Canterbury Pharmaceuticals operate in New Zealand, United States and China. There are consumer brands of Gooder and ArcPharma, and medicinal brand of Ambro.

AANZ Canterbury Ph: 0800 222 092 | www.asbestosassessors.co.nz AANZ is a national company that handles asbestos and hazardous material management. We have an extensive background in all aspects of hazardous materials management, air quality and safety.

Affordable Consulting Ph: 022 049 9080 Affordable Consulting provides accounting and audit services with Big 4 training without the large overheads.

Airpark Canterbury Ph: 0800 AIRPARK | www.airparkcanterbury.co.nz 24 hour fully staff offsite airport parking. Car valet and servicing available. Free airport shuttle.

Albatross Backpacker Inn Ph: 0800 222 247 | www.albatross-kaikoura.co.nz Award winning hostel and home away from home in Kaikoura.

Alexanders Internet Marketing Ph: 03 348 8477 | www.alexanders.co.nz Grow your capability in digital marketing with support on a digital marketing plan, web design that transforms your digital presence from brochure to lead generator, and marketing campaigns inc Google Adwords management, reaching export markets incl. Chinese marketing. Official NZ WeChat agency.

Asia Tradelink Services Ltd Ph: 03 338 8796 | www.asiatradelink.co.nz Provide consulting service to NZ companies, who want to improve trading process with the Chinese market (such as sourcing, negotiation, quality control).

CBD Plumbing

Atlas Group

Chapman Tripp

Ph: 03 342 9455 | www.atlasgroup.co.nz Atlas specialises in civil excavation and installation works for Power, Gas, Fibre Optic, and Water. This is typically for utility and network asset owners. Our house and business connection teams run the private public jobs.

www.chapmanntripp.com Legal services: we help our clients to adapt and thrive by equipping them to respond to unpredictable market conditions, to navigate regulatory changes and to maximise the opportunities that emerging technologies bring.

Auburn Marketing

Ph: 03 355 8404 | www.cbdplumbing.co.nz Commercial plumbing company working on large projects in the CBD.

Ph: 0276333146 | www.auburn.nz Auburn Marketing is here to help you find your fame and lift your game. With experience in New Zealand, UK and China, I’ll help you with your brand development, marketing planning and campaign execution, new product development, project management and leadership.

Chartered Accountants Australia and New Zealand

Australia and New Zealand Export Hub

CheckBooks Limited

Ph: 03 982 8988 | www.exporthub.co.nz Established in July 2015 to make export simpler and faster. We work with both large and small companies to export quality New Zealand and Australian made products.

Authenticate

www.charteredaccountantsanz.com We empower our members to become leaders and shapers of finance and business in Australia New Zealand and wherever they may work around the world. Ph: 03 352 6565 | www.checkbooks.co.nz Accounting and payroll software set-up, training and support for small businesses.

Chere Cherie

Ph: 03 348 3949 | www.allaboutyou.co.nz Dedicated skin and beauty experts. Our passion is you and your skin.

Ph: 03 359 0026 | www.authenticate.co.nz Proud to be distributor of the superb line of Pointman ID printer, tried and tested in our own bureau. The Pointman TP-9200 is a reliable ID card printer which prints quality ID cards.

Ph: 03 366 4513 | www.cherecherie.co.nz Hair Salon. We believe in bespoke hair colour and cuts crafted for each individual. Our talented team use modern techniques and have an eye for balance with an ear for listening. We aim to inspire, inform, and support our community on all things beauty, style and hair.

All Transit Parts Ltd.

Barrington Shopping

Christchurch Eye Surgery

All About You

Ph: 0800 896 565 | www.alltransitparts.co.nz We dismantle European commercial vans and sell, new, used and refurbished European commercial vans.

Alpha Protection Services Ltd. www.alphaprotection.co.nz Provides private security professionals and consultants that deliver a customer service based approach to your security needs.

Alpine Retirement Group Ph: 03 383 1333 | www.alpineview.co.nz A resort style complex for the ‘young at heart.’ Alpine View offers a full continuum of care with a range of options including: independent houses, serviced houses, serviced apartments, rest home and hospital level care.

Angus Interiors Ph: 03 366 2445 | www.angusinteriors.co.nz Angus Interiors provides a complete service in officefitout and office refurbishments. We have been involved in a number of large scale fit-outs in Christchurch and were awarded the National Commercial Fit-out of the Year by AWCI and nominated for the Australasian awards.

Anytime Fitness Cashmere Ph: 03 337 0111 | www.anytimefitness.co.nz We are a 24-hour gym helping members of our community overcome barriers and live healthier lives.

APE Consulting Ph: 027 364 0284 | www.apeconsulting.co.nz APE Consulting provides technically focussed sales and marketing services for SME business through strategic analysis, planning and execution.

Ph: 03 332 4221 | www.barringtonshopping.co.nz Barrington is rather unique in that it has both a covered mall area and strip shopping extending out from the three main entrances covering more than 15,000 m2 of retail space. It is anchored with a Fresh Choice and The Warehouse, as well as 50 speciality stores and more than 500 free car parks.

Become (formerly Team Q Financial Advisors) www.become.nz We help people make simple, smart, financial decisions.

Bellamy’s Ph: 0800 741 147 | www.bellamys.co.nz Everything Property. We sell more real estate by the hour than anyone else in New Zealand.

Blue Summit Construction Ph: 021 243 1780 | www.bluesummit.co.nz Construction – new home buildng, extensions, earthquake repairs, alterations, kitchens and bathrooms.

Bruce Raxworthy Panel and Paint Ph: 03 338 0867 Bruce Raxworthy Panel and Paint has a history of repairing for over 40 years and are approved repairers with all major Insurance Companies. We repair all makes and models of cars from European to Japanese and American that have been involved in accidents from small scrapes to replacement panels.

Bromley Community Centre Ph: 03 389 1657 | bromleyccentre@gmail.com A centre to build our community – our community hive.

Canterbury Lawns

Ph: 03 260 2200 | www.christchurcheye.co.nz Ophthalmic Day Surgery Hospital who puts patients first.

Coastal Sports Ph: 03 319 5028 | www.coastalsports.co.nz Outdoor adventure sports store, specialising in the coastal and mountain sports surrounding Kaikoura.

Commando-M Shoes www.commando-m.com The iconic brand of the ‘80s is back but with a completely new take on unleashing true creativity.

Custom Pak www.plasticpackaging.co.nz Custom-Pak is one of the world’s largest industrial blow molded parts manufacturers and a leading provider of advanced blow molding technology. Custom-Pak designs and builds energy efficient blow molding machines and sophisticated blow molds.

Cymon Allfrey Architects www.caarc.co.nz Award-winning Architectural and Interior Design Practice, crediting client satisfaction to our success. We take a design lead approach to all projects and working in collaboration with our clients, produce intelligent designs that reflect our dedication and passion for architecture.

Dan Saunders Construction www.dsconstruction.co.nz We are a small privately owned building company in Christchurch. We focus on building ecological and sustainable architectural homes. Excellence and business integrity are our main focus.

Ph: 03 347 4000 | www.canterburylawns.co.nz With over 10 years experience in both lawn preparation and hydroseeding, we pride ourselves on providing Cantabrians with lawns you’ll be proud of.

DataGenius Software Labs

Ph: 027 712 9993 | www.trustlands.co.nz Managing a private property portfolio offering design lease buildings on over 50HA of prime Christchurch land.

APL Window Solutions

Canterbury Legal

DETA Consulting

APP Corporate Capital

Ph: +64 3 348 9640 | www.aplnz.co.nz New Zealand market leaders in aluminium window and door systems.

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Ph: 03 377 0792 | www.canterburylegal.co.nz Servicing Canterbury for over 25 years, Canterbury Legal like the phrase ‘can do’ – and so do our clients.

www.datagenius.co.nz SaaS products software solutions, including mobile and web apps. Ph: 03 338 8524 | www.deta.co.nz DETA Consulting is a young, dynamic and responsive organisation working with some of New Zealand’s largest businesses to identify, develop and deliver energy optimisation services.

Devine Rentals

Helio Trusts

Knitcola

Ph: 0508 DEVINE | www.devinerentals.com Devine Rentals is a luxury car rental company operating in Auckland, Wellington, Christchurch and Queenstown.

Ph: 03 390 1677 | www.heliotrusts.co.nz At Helio Trusts we have just one objective in mind: to make sure all aspects of your Trust are expertly managed so that your goals can be your reality.

Ph: 03 308 9085 | www.knitcola.co.nz Knitcola is passionate about knitting and textile crafts in which we are dedicated in bringing to you the best quality of NZ knitting yarns, books, patterns and accessories including a collection of textile fibres and equipment including Ashford Wheels and Looms.

Duxton Dental Ph: 03 348 5488 | www.duxtondental.co.nz Dentistry of excellence practised with a smile!

Eagar and Martin www.emiplaw.com A dynamic and deeply experienced firm of patent and trademark attorneys taking a global approach to IP registration.

Earthwork Landscape Architects Ph: 03 384 4363 | www.earthwork.co.nz A practice based in Christchurch with a strong commitment to its clients needs and the landscape, a clear philosophy and a history of top quality project delivery.

Elite6 Business Networking www.elite6.co.nz We are a progressive and forward thinking business networking organisation that brings local businesses together each week for an hour of interactive networking.

Equitas Care

Henderson Farms - Oxford Dairy farming operation milking 750 cows just south of Oxford.

ForestQuip www.forestquip.co.nz Importers of Forestry Machinery, Wooden Products and Loaders.

Holland Clarke and Beatson Ph: 03 963 7000 | www.hcbtravel.co.nz Christchurch owned and operated Travel Agency, with three committed Directors having a passion for excellence and innovation, working in the business on a daily basis. We are still setting the standards. Our first responsibility is to our clients. Client service is our highest priority.

Ph: 03 307 7445 | www.euroagri.co.nz We are a small family owned Canterbury business in the heartland of the South Island’s rural community specialising in delivering innovative agricultural machinery solutions for leading New Zealand farmers and contractors.

Landfall Estate Ltd.

Horticulture. Grape growing and flower growing. Ph: 09 972 1595 | www.lautrec.co.nz Lautrec has been operating in its current form since April 2008 and we are a rapidly growing specialist engineering consultancy and project advisory business.

Flight Equipment Group

Innovative Technologies and Trailers Ltd

EuroAgri Imports

Ph: 03 302 8980 | www.ktscontracting.co.nz KT’s has a proud history of quality workmanship in the Mid Canterbury area for over 16 years providing heavy machinery, equipment and services in a broad range of fields.

Lautrec Consulting Engineers

Erban Spa

Ph: 03 339 4000 | www.essentialit.co.nz IT support that puts your business first. Get the help you need, when you need it.

KT’s Contracting

Ph: 0800 466 375 | www.homeplus.co.nz Selling, manufacturing and installation of home improvement products custom made to your home. Ph: 03 347 8690 | www.independentsigns.co.nz Sign manufacturers. Colour graphics, display stands, display graphics.

Essential I.T.

Ph: 03 389 8786 | www.indiansupermarket.co.nz We are importers, retailers and wholesalers of Indian groceries, direct to the public.

HomePlus Canterbury

www.equitas.co.nz Providing young people with a disability a supportive home for independent living. Ph: 03 358 8410 | www.erbanspa.co.nz Erban Spa is a boutique day spa offering a range of treatments from beauty, spa packages, massages, organic and cosmetic facials, to leave our customers feeling relaxed and pampered.

Krazy Price Mart

Ph: 03 347 7571 | www.innovativetech.co.nz Auto Lubrication, Oil Filtration and Fluid Management, Light Manufacturing.

IT Simply Ph: 0508 487 467 | www.itsimply.co.nz Canterbury based IT Services organisation specialising in Business Intelligence, process automation and managed IT Services.

ITM Kaikoura www.ITM.co.nz Building Supplies Specialists. Independent Timber Merchants Cooperative with 90 stores New Zealand wide.

Jazz Hands Management Ltd.

Liddell Chartered Accountant Ph: 03 359 9418 | www.liddellcl.co.nz Cloud Accounting working together with confidence. 25 years of experience in chartered accountancy and range of knowledge of business issues and specialise in Xero.

Like-Minded Learning www.likeminded.co.nz Like-Minded’s focus is on creating quality learning experiences by working with clients, not just for them. We design, plan, implement and evaluate solutions that work for the learners and also meet the goals of the organisation.

Lorrett Designs Ph: 03 374 5947 | www.lorrettdesigns.nz Lorrett Designs is a retailer of high quality timbers, ceramic tiles and porcelain tiles.

Lyndon Engineering

www.jazzhands.co.nz Contract based services in Engineering and IT.

Ph: 0800 HARROWS | www.lyndonengineering.co.nz Design and manufacture products for the agricultural, viticultural and equine industry.

Jonz Imports Limited

M.J. Drainage and Earthworks

Ph: 03 313 0123 | www.featherandoak.co.nz We are an Interior Design, Soft Furnishings and Homeware business. At Feather and Oak Interiors we provide Interior Design services. We have a wide range of beautiful fabrics in our showroom which we manufacture into a range of soft furnishings on site and provide a range of complimentary homeware.

www.jonzimports.co.nz Jonz (Jordan New Zealand) Imports Limited is an import exchange services and representation company specialising and introducing high-end artisanal, consumable non-perishable goods between Jordan and New Zealand. Jonz is your gateway to everything Jordanian.

Maori Hill Property

Female Federation

Joseph and Associates

Feather and Oak Interiors

Ph: 03 962 0060 | www.femalefederation.co.nz We are a women’s only gym who provide the full service: beauty, massage, nutrition, personal training, group classes, 24/7 gym membership.

FJ Dalzell Locums Ph: 021 184 4324 Veterinary surgeon and philosopher.

Fleetwood Peace Builders Ph: 027 280 3147 | www.waynemarriott.co.nz Wayne Marriott is an experienced conflict and dispute resolution practitioner with Fleetwood Group Limited, an independent professional services company. Mediation, conciliation, facilitation, conflict coaching and conflict analysis.

Freedom Health Ph: 03 355 6699 | www.freedomhealth.co.nz Physio and Pilates provides ACC accredited Physiotherapy healthcare to our clients. With a passion for rehabilitation we combine traditional physiotherapy treatment, injury rehabilitation and pilates instruction with the peace of mind that you are in the hands of professionals.

Frizzell Agricultural Electronics Ph: 03 318 1333 | www.frizzell.co.nz Specialist in agricultural solar pump systems and agricultural solar irrigation. Specialists in agricultural weighing equipment including animal weighing including heavy duty weighbridges.

Godfrey Pest Management Ltd Ph: 027 232 6791 Pest management professional and environmental contractor specialising in plant and animal pest management, species recovery, conservation and biosecurity project management.

Ph: 03 982 5084 | www.josephandassociates.co.nz Project Management and Quantity Surveying Services. Our experience covers many aspects of construction and development including commercial, heritage, tourism and residential projects.

Kaikoura Hunting and Fishing www.huntingandfishing.co.nz Kaikoura Hunting and Fishing is part of NZ largest hunting and fishing retail group. Offering our customers excellent service with friendly and knowledgeable staff. We specialise in hunting, fishing, diving, camping, tramping, clothing and footwear.

Kaipak Ph: 03 928 8905 | www.kaipak.co.nz Kaipak is small, experienced team of plastics professionals dedicated to delivering premium plastic food packaging solutions. Their plastics expertise and passion for innovative solutions has led them to invest in world class manufacturing equipment for their purpose built production facility.

Kingslea School www.kingslea.school.nz Kingslea is not like any other state school in New Zealand. It is a Special, Composite, Decile one school delivering education within Child, Youth and Family residences throughout New Zealand. It is a sanctuary specifically geared toward continuous learning, where students can rediscover the magic of learning and achieve their potential.

Ph: 027 372 9007 Drainage contractors. Ph: 03 351 6971 | www.mhpl.co.nz MHP is a specialist commercial property and asset manager for property syndicates, individual building owners and investors.

Max Contracts Ph: 03 365 0088 | www.maxcontracts.co.nz Max Contracts is a people solutions company to the construction industry, specialising in managed labour, labour hire, contracting and permanent recruitment throughout New Zealand.

May Brothers Contractors New Zealand Ph: 03 307 8001 | www.ruralcontractors.org.nz Bailing Balage Hay, Cultivation, Direct Drilling, Mowing, Ploughing, Grain and Seed Harvesting.

McCarthy Design Ph: 03 379 9650 | www.smccarthy.co.nz McCarthy is an Award winning Design and Advertising Agency. We care about the craft and believe that good design and thinking achieve outstanding results.

Metalworks NZ Limited Ph: 03 349 2658 Fabrication and Installation of sheet metal, aluminium and stainless.

Miners on Sea Ltd Ph: 03 782 8664 | www.minersonsea.co.nz Kaikoura-based luxury self contained accommodation and travellers accommodation with on-site cafe/ restaurant, bottle shop, bar and gift gallery.

Mini Lifts Inc Ph: 0800 MINILIFT | www.minilifts.co.nz Many companies are concerned that health and safety compliance is increasing the cost of all trades. The portable MiniLift enables productivity to be materially improved through cost reduction and risk of injury and fatigue.

The Chamber Update Q4 2017

Mint Design

Open Accounting

Regenerate Christchurch

www.mintdesign.co.nz Mint Design is a digital agency building websites and running results-driven online marketing campaigns. Mint hold Google Premier Partner status, a prestigious status only awarded to the top 5% of Google Partners worldwide, a testament to their quality of work and knowledge.

Ph: 027 664 5563 | www.openaccounting.co.nz Friendly accounting firm, providing business advisory services to small businesses. Providing old fashioned service using today’s technology.

www.regeneratechristchurch.nz Regenerate Christchurch is at the heart of leading our city from recovery to regeneration. We want Christchurch to be a vibrant city that has opportunities for people to grow, connect and thrive.

Mount Brown Estates www.mountbrown.co.nz A family owned vineyard in the heart of Waipara Valley. Crafting small parcels of beautiful wines from our three estates.

My Health Revolution www.sarahmcguinness.co.nz Revolutionising health and wellbeing in organisations using mobile technology, cutting-edge behaviour change science, and the power of human connection. We empower organisations to create a culture of wellbeing that promotes employee health, happiness, and high performance.

MTF Papanui Road Ph: 03 377 3735 | www.mtf.co.nz/papanuiroad Making people’s dreams come true by financing their wants and needs.

NCI (National Credit Insurance NZ) www.ncinz.co.nz The leading provider in trade credit services. Over our 30 years of experience, we have developed an unmatched depth of expertise in arranging the right protection, at the best price, for your needs.

ORA Pure NZ www.orapure.co.nz ORA Pure NZ is proudly New Zealand owned and operated, specialising in the production of health and beauty supplements made in Christchurch.

Regus

Otautahi Electrical

Ribbons and Rosettes

Ph: 027 556 5500 A new electrical company based in Ferrymead. Director Nick Wilson has over 10 years local experience in commercial, industrial and residential projects.

Ph: 0800 222 425 | www.ribbonsandrosettes.co.nz Operating in Christchurch, New Zealand, since 1986, Ribbons and Rosettes is a trusted designer and supplier of prize ribbons, banners, customised sashes and rosettes for all your promotional activities and special occasions.

Pampered Pooch www.pamperedpooch.nz High end dog grooming products. The Pampered Pooch grooming range contains the optimal balance of natural and functional ingredients to help keep your dog’s coat and skin in top condition.

Robotron

PB Law

Ronald McDonald House South Island Trust

Ph: 03 222 2385 | www.pblaw.nz Christchurch based company specialising in giving good sensible employment law advice. We can help any one – employer or employee.

www.rmhc.org.nz/house/christchurch Charitable organisation providing accommodation for families from outside Christchurch requiring treatment/ care of their child at one of Christchurch’s public hospitals.

Phantom Billstickers

www.neweraconsulting.co.nz Immigration consulting in relation to employers, employees, investors and entrepreneurs.

Ph: 0800 PHANTOM | www.0800phantom.co.nz With over 6,500 poster frames nationwide we have the country and all the major centres covered. Our state of the art booking system gives you unrivalled access to our inventory of exclusive sites to create the campaign that best suits your objectives. And we’re adding exclusive new sites every week.

New Zealand Customs

Poolside Christchurch

www.customs.govt.nz Administer Customs and Excise Act 1996, responsible for all imports/exports to and from New Zealand.

Ph: 03 978 1504 | www.poolsidechristchurch.co.nz We are experts in maintaining pool/spa water and pool equipment. You can expect the best products service and shopping experience at Poolside Christchurch We believe offering top quality products and fantastic service gives our clients the best value for money.

New Era Consulting

Nextant Ph: 021 998 991 | www.nextant.co.nz Grant works with companies to create value through great tools, systems and processes.

Noble-Adams Machinery Ltd. Ph: 03 349 7862 | www.nobleadams.co.nz Small family owned business which sells, services and engineers farm spray equipment.

Novalok Ph: 0508 668 256 | www.novalok.co.nz Expert suppliers in storage solutions, shelving systems and pallet tracking products for all business requirements including: medical, hospitality and warehouse industries and commercial storage.

Novotel Christchurch Airport www.novotel.com Conveniently located outside the International and Domestic terminals, enjoy a unique experience in one of the 200 rooms available, designed with modern decor, ergonomic comfort and high end facilities.

NZ Energy Systems

Pipi’s Bakery Ph: 0800 874 747 | www.pipisbakery.co.nz Manufacture and sale of artisan flatbreads via supermarket and food retailers. Sale of pizza ovens and looking at export options.

Planit Software Testing Ph: 0800 752 648 | www.planittesting.com A software testing consultancy providing all types and levels of software testing for various clients in Canterbury.

Plus Architecture Ph: 03 337 9481 | www.plusarchitecture.co.nz Plus Architecture is an award-winning, integrated architecture and interior design practice founded in 1997. Through its thoughtful, well-considered approach, the team’s capabilities extend to workplace, master planning, commercial, multi-residential, retirement living and mixed-use developments.

PMNZ Law

Ph: 03 390 4164 | www.nzenergysystems.co.nz Providing consulting services for industrial clients – mainly around energy efficiencies and cost savings.

Ph: 021 947 032 PMNZ Law does employment advocacy, litigation, mediation and contractual advice services to both employers and employees.

NZ Funds

Polson Higgs Business Advisors

Ph: 0800 697 526 | www.nzfunds.co.nz NZ Funds is a specialist wealth management firm. We are experts in financial advice and portfolio management solutions for New Zealanders.

NZ Recruit Ph: 03 942 9505 | www.nzrecruit.co.nz For all your recruitment solutions. Temporary and permanent recruitment specialists.

Oblique Pro Ph: 027 6758 099 | www.obliquepro.com We are all about the gamification of action sports. Through building sensors and their placement on all vehicles we are able to deliver a game type report of the activity you are doing.

ONGUARD Ph: 0800 661 155 | www.onguardgroup.com ONGUARD is the first genuine seismic tank system specifically designed to protect liquid storage tanks and their contents from earthquake damage and loss.

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www.regus.co.nz Regus is the largest provider of workspace, spanning 120 countries, 900 cities, 3000 locations.

Ph: 0800 446 266 | www.ph.co.nz Secure your lifestyle for a life time – Personal finances and investment can be challenging in a financial world that is both complex and volatile. A smart solution is to have a reliable Polson Higgs Financial Adviser working alongside you.

Positive Real Estate Ph: 0800 74 66 44 | www.positiverealestate.co.nz We provide investment education, industry leading resources market data and access to an expert team whenever you need it.

www.robotron.co.nz Robotron is a highly recognised software company mainly throughout the energy market that develops individually designed database-supported information systems.

Ross Grigg Associates Ph: 021 767 709 | www.rossgrigg.com Executive manager coach specialising in the GROW methodology of coaching.

Rydges Latimer Christchurch Ph: 0800 176 176 | www.rydges.com Only 4 years old, our 4.5-star hotel has been built to ensure a top-of-the-line experience, features and amenities, with 100 percent compliance to the latest building code requirements.

Santra Enterprises Limited Ph: 348 2042 | www.sair.co.nz Importer/Distributor/Retailer.

SRB Law Ph: 03 377 4470 | www.srblaw.co.nz Law firm providing specialist legal advice with a particular focus on commercial law, property law, trusts and estates, civil litigation and employment law.

Seedlings Early Learning Centre Ph: 03 322 1335 | www.seedlingspreschool.co.nz Providing a high standard of professional education and care for infants, toddlers and young children.

Stonewood Homes Christchurch Ph: 0800 86 00 00 | www.stonewood.co.nz We are the Stonewood Homes franchisee for the greater Christchurch area. We retail and project manage the delivery of new homes to our clients.

Sidekick Christchurch Ph: 0800 SIDEKICK | www.sidekickchristchurch.co.nz Sidekick are Xero Accountants in Christchurch offering a proactive service to ensure that you’re ahead of the game with your accounts.

Sinotek Engineering www.sinotek.co.nz We are the structural engineers, doing the structural assessment, design, certification, inspection and project management. We provide PS1, PS4, structural report and DEE. We also provide structural review and PS2. We also do complex designs for mining engineering.

Smart Membrane Solutions Ph: 03 741 1808 | www.smartmembranesolutions.co.nz Putting Process Managers at ease. Specialists in Membrane Processing in the Dairy Industry.

Smart Systems Ph: 03 338 42385 | www.smartsystems.net.nz Electricians for smart, sustainable homes specialising in home automation. Make the most of your home and ensure its safety, warmth, connectivity and entertainment.

South Island Bakeries Ph: 03 381 2435 A wholesale bakery distributing to a variety of customers in the South Island including schools, hospitals, cafes and restaurants.

Sport Canterbury

The Sauce Kitchen Ltd

Turf Technologies

www.sportcanterbury.org.nz Facilitate sport and recreation activities throughout Canterbury and the West Coast by working in partnership with sports clubs, regional sports associations, local authorities and a wide range of other educational and health related bodies.

Ph: 03 389 3321 | www.thesaucekitchen.co.nz Catering for corporate clients, events and private functions. Our catering is fresh and chic with many health options available for gluten free, vegetarian and vegan. We are proud to be free range.

Ph: 0800 887 383 | www.turftechnologies.co.nz Professional turf managers covering all services to sports, commercial and prestige residential lawns.

Stickmen Media

Ph: 03 377 3911 | www.weldingacademy.co.nz The Welding Academy teaches and assess AS/NZS2980 trade welding certificates in mild steel stainless steel and aluminum applications. We also carry out welding procedure. The Welding Academy is NZQA accredited to teach and assess, National Certificate in Welding level three and four.

www.stickmenmedia.com Stickmen Media develop games and applications for consoles, PCs and mobiles for entertainment and serious purposes. We also create virtual reality applications for businesses, health and public sector agencies.

Strategic Management NZ Ltd Ph: 021 222 7502 | www.strategicmanagement.co.nz Provides strategic management and future planning for small businesses.

Success Factor Consulting and Coaching Ph: 021 863 877 | www.successfactor.co.nz Health and safety, business ownership, leadership, management, team-building, presentation, communication, emergency management training. On-site training, public workshops, consultancy, coaching, mentoring available.

Sudima Hotel Ph: 0800 783 462 | www.sudimahotels.com A 246-room Hotel with full facilities including a restaurant, barlounge, gym and 24 hour reception.

The Welding Academy

The Wholefood Kitchen www.facebook.com/thewholefoodkitchen The Wholefood Kitchen is a new local business selling delicious nutritious whole food products, which are sourced as ethically, sustainably and locally as possible and are all gluten free.

Thexton Consulting Group South Ph: 027 252 9796 | www.thextonconsultinggroup.co.nz Working long term with SME Business Owners to help improve the profits, growth and value of their business. Offering 3 hrs of free consultancy to potential new customers, to help them understand the latent value within their business, waiting to be unlocked.

Ultra Smart Services Group Ph: 027 258 8009 | www.ultrasmart.co.nz The Road to Success is Always Under Construction. Account Management – Trades and Contracting – Small Business Advisory.

University of Otago, Christchurch www.otago.ac.nz/christchurch University of Otago, Christchurch is a northern campus of the University of Otago and has a major focus on the training of health professionals. It is also New Zealand’s most research-intensive campus for medical and health sciences.

Vertigo Technologies Ph: 0800 461 CNC | www.vertigotech.co.nz A high tech manufacturing company who develop desktop solutions. They have developed a desktop CNC machine that is the only one of it’s kind in New Zealand.

Via Sollertia Ltd Ph: 03 366 8001 Jewellery manufacturing, design and sales.

VisTab

Ph: 022 060 1100 Residential cleaning.

Ph: 027 221 1054 | www.timdeansmediator.co.nz Mediation Expert – we assist with and improve staff interaction and where necessary help to manage and diminish conflict in the workplace or private space.

www.vistab.co.nz VisTab’s team is made up of successful business entrepreneurs, talented software developers, hardware engineers, and support professionals with extensive knowledge and understanding of your Health and Safety requirements around visitor management.

SuperTyre

Timber Doors and Windows

Waipuna Estate

Super Clean

Tim Deans Mediator

Ph: 03 349 3473 | www.supertyre.co.nz SuperTyre is New Zealand’s leading independent commercial tyre importer – with a core business based on providing the transport industry with the lowest possible cost per kilometre tyre running costs.

Ph: 03 379 1725 | www.timberdoors.net.nz Manufacturers of timber windows and doors supplying architects, builders and homeowners through the South Island for ten years.

Supply Services Ltd Ph: 03 341 7200 Suppliers of engineering plastics and industrial chain and sprockets New Zealand wide.

Ph: 0800 TINDUS | www.tindus.co.nz Structural Engineers specialising in the design and assessment of residential, mixed-use, commercial and industrial buildings.

Tai Poutini Polytechnic

Toll Global Forwarding

Ph: 0800 800 411 | www.tpp.ac.nz Tertiary education – we’re serious about education. Our tutors are all experts in their field, have excellent industry connections and are passionate about teaching.

TANZ eCampus Ph: 0800 328 269 | www.tanzecampus.com TANZ eCampus is a flexible online learning service that works with learners’ lifestyles to help them achieve their study goals. All qualifications through TANZ eCampus are awarded from one of the providers – Otago Poly, Ara Institute of Canterbury, NMIT, EIT, Northtec, UCOL.

Te Puni Kokiri Ph: 0800 875 839 | www.tpk.govt.nz Works across government and the private sector to support Maori business development, helping to establish and grow by providing information, advice and brokering relationships.

Technical Contracting Limited Ph: 022 503 5929 Technical Contracting Limited is a recently established small mechanical company based in Christchurch.

The Christchurch Star www.starcanterbury.co.nz The Christchurch Star is a diversified media business. The Star is one of the country’s largest newspapers by circulation and the country’s only free metropolitan newspaper. The company publishes six community newspapers, several lifestyle and trading magazines and award-winning feature publications.

The Option Bistro and Wines Ph: 03 323 5455 | www.theoption.co.nz The Option Bistro and Wines is a small European bistro/ cafe, internationally designed for locals serving breakfast, lunch and dinner.

The PA Club Ph: 027 772 2582 | www.thepaclub.co.nz Personal Assistants taking care of everyday jobs/tasks for everyday life.

Tindus

Ph: 03 943 3418 Toll Global Forwarding provides a comprehensive suite of international freight forwarding and advanced supply chain management services. We have a worldwide network of owned and affiliate operations across more than 150 countries. We exist to connect people and products.

Total Finish Painting Contractors Ph: 03 341 8400 | www.totalfinish.co.nz Total Finish Painting Contractors provide professional services for all your commercial, industrial and residential painting needs. We have a highly skilled and experienced team that perform the services – no job too big or too small!

Total Traffic Management Ph: 03 421 7493 | www.ttm.co.nz Opened in 2013, Total Traffic Management is a family owned company dedicated to providing only the best TM services to your company. Specialising in all aspects of Temporary Traffic Management, we are your partner in safety.

Total Utilities Ph: 09 576 2107 | www.tumg.co.nz Total Utilities is a multi-utility consulting company offering Contract Management and Reporting, Procurement and Strategic Consulting. Using world-class frameworks of business and financial data analysis, we develop and implement solutions for our customers.

Touchstone Consultants Ph: 027 348 4151 Business consultancy specialising in HR processes and documentation, including job design and evaluation, pay banding, manual and policy development and review and recruitment strategies.

Triton Security

www.waipunaestate.nz Luxury lodge, seminars, weddings and accommodation. Located in Tai Tapu, our accommodation is designed to offer guests a taste of genuine New Zealand life.

Wallace Group www.wallace.co.nz Skins processor – we are an agri-recycler with over 70 years experience of recycling and the reduction of agricultural waste products.

Webmad Ph: 0800 932623 | www.webmad.co.nz Web design and development company based in Christchurch. Our aim is to build exceptional websites that enhance the client’s brand and help them excel in what they do. We also provide hosting, website management, specialising in WordPress, PHP, database and media management technologies.

We Dao gou www.wedaigou.com Software platform which gives Daigou sellers high quality content to grow sales to their customers in mainland China.

Wholesale Seeds Ph: 0800 670 670 | www.wholesaleseeds.co.nz Wholesale Seeds was founded in 2007 in response to demand from customers for more cost effective pastoral options. Today Wholesale Seeds employs 11 Sales Agronomists who provide pastoral and arable farmers with advice on seed, agrichemical and fertiliser inputs for their farming operations.

Xclusive Property Management Ph: 03 423 9938 | www.xprop.co.nz A Boutique Property Management Company for the new generation of investors.

Zeatalk Communications Ltd Ph: 0279 777 990 We provide Cloud based telephone systems and internet services for business including hotels, motels, hospitals and other related industries. We can also supply security systems products as well. We supply Data only Sim cards for Eftpos companies and GPS tracking and any other data using companies.

Zephyr Airworks www.zephyrairworks.co.nz

www.tritonsecurity.co.nz Servicing and installations for domestic, commercial and industrial premises.

Truck Alignment and Repair www.truckar.co.nz Heavy vehicle wheel alignments, truck repairs, servicing and COF checks.

The Chamber Update Q4 2017

Marketing and Communications Marketing Manager: Vanessa MacRae vanessam@cecc.org.nz

General Manager: Phil de Joux phildj@cecc.org.nz

Marketing Coordinator: Bridie Sinclair bridies@cecc.org.nz

Executive Assistant to CEO & GM: Claire McOscar clairem@cecc.org.nz

Partnerships and Product Development Manager: Lydia Stoddart lydias@cecc.org.nz

Employment Relations and Human Resources Employment Relations Advisor: Keith Woodroof keithw@cecc.org.nz

Events and Training Events Manager: Holly Andrews hollya@cecc.org.nz

Advisory and Consultancy Manager: Melicia Clough meliciac@cecc.org.nz

Events Coordinators: Alex Thorpe alext@cecc.org.nz Sam Kennedy samk@cecc.org.nz

Health & Safety Health and Safety Consultants: Alan Boswell alanb@cecc.org.nz Helen Mason helenm@cecc.org.nz

Training Coordinators: Mary Botting maryb@cecc.org.nz Alexia Ferguson-Lees alexiaf@cecc.org.nz

Business Advisors Technology, Research and Development Advisor: Rob Lawrence robl@cecc.org.nz Business and International Trade Advisor: Shirley van Waveren shirleyvw@cecc.org.nz Business Advisors: Jessie Simkiss jessies@cecc.org.nz Jason MacRae jasonm@cecc.org.nz

Administration, Reception, Certificates of Origin Executive Assistant: Rachel McCann rachelm@cecc.org.nz Export Document Advisor: Zoe Fowler zoef@cecc.org.nz Receptionist and Export Document Advisor: Monica Shepherd monicas@cecc.org.nz Administrator: Amy Luscombe amyl@cecc.org.nz SkillsConnect Canterbury SkillsConnect Canterbury Manager: Kelly Wealleans kellyw@cecc.org.nz SkillsConnect Canterbury Business Advisor: Lisa Burdes lisab@cecc.org.nz

Learning and Development Specialist: Kelly MacKintosh kellym@cecc.org.nz Membership and Finance Finance Operations Manager: Giles Beal gilesb@cecc.org.nz Membership Advisor: Linda Calkin lindac@cecc.org.nz Membership Liaison and Accounts: Anne Jamieson annej@cecc.org.nz Membership Liaison: Kellee Berry kelleeb@cecc.org.nz

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The Chamber helps businesses do business, better. Whether youâ&#x20AC;&#x2122;re a sole trade, small-medium sized enterprise or a larger corporate, we have something to help everyone. Get the right advice, connect with the right people, upskill yourself and your team, keep up to date, have your voice heard and save with our member savings programme. For membership enquiries, please visit www.cecc.org.nz, phone 0800 50 50 96 or email membership@cecc.org.nz

Helping businesses do business, better. 57 Kilmore Street PO Box 359 Christchurch 8013 Ph 03 366 5096 Freephone 0800 50 50 96 cecc.org.nz info@cecc.org.nz

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The Chamber would like to acknowledge our sponsors and supporters who enable us to provide maximum value to our members.

PRINCIPAL SPONSOR

Next issue mid April 2018 (172) Deadline Booking: 16 March 2018 Copy/Adverts: 30 March 2018

MAJOR SPONSOR

Update magazine is produced by the Canterbury Employersâ&#x20AC;&#x2122; Chamber of Commerce and distributed to businesses within the Canterbury and West Coast regions. Please contact the editor with advertising enquiries.

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Editor Vanessa MacRae vanessam@cecc.org.nz 03 366 5096

MARKETING | COMMUNICATIONS | GRAPHIC DESIGN

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The Chamber Update Q4 2017

update

Canterburyâ&#x20AC;&#x2122;s business magazine, from The Chamber

cecc.org.nz info@cecc.org.nz