Directory jul dec 2017

THE CHAMBER

TRAINING JULY - DECEMBER 2017 Business Strategy | Finance Health & Safety | Human Resources International Trade | Marketing | Sales

Your online guide to courses, workshops and seminars provided by the Canterbury Employers’ Chamber of Commerce.

HOW TO USE THIS DIRECTORY The Canterbury Employers’ Chamber of Commerce has an expert team to assist you with your business needs and deliver a total targeted solution. The Chamber provides a comprehensive offering of resources, advice, consultancy, advocacy and member discounts as well as a significant training and events programme.

This directory provides you with an overview of our wide range of training options. Our programme offers cost-effective training aimed at large, medium and small organisations across all sectors to help build the capability of individual businesses and their staff development.

Training is listed by topic, grouped into the following categories: > HUMAN RESOURCES > HEALTH & SAFETY > FINANCE > MARKETING > SALES > BUSINESS STRATEGY > INTERNATIONAL TRADE

Training is provided in different formats. We have taken into account the fact that people learn in different ways, and that some topics are more effectively delivered in a particular format. Each session is listed with information on content.

We encourage you to download this document or circulate this pulication link to the rest of your team.

Once you have gone through this directory and marked the courses you wish to attend then either click the corresponding ‘book now’ link or go to cecc.org.nz to secure your bookings as courses generally fill up quickly.

Please contact our training team if you require some assistance: email info@cecc.org.nz or call 0800 50 50 96.

CECC.ORG.NZ

0800 50 50 96

The different training types include:

WORKSHOP

Hands-on, practical sessions facilitating learning from both the presenter and other participants through the sharing of knowledge and networking. These are solution-based, interactive and involve group participation. They are generally a full day or a half-day.

COURSE

Training is generally held over more than one day and is provided in partnership with other training providers/presenters.

SEMINAR

Solution-based and delivered through theory versus practical case studies. Seminars involve participants working on their own. They provide guidance, advice and referrals for further information. These are generally three-and-a-half hours in length.

ROUND TABLE

Small group sessions around a table to encourage discussion.

MASTERCLASS

Following on from a workshop or course a Masterclass builds on confidence and knowledge by providing next step training.

BOOTCAMP

Active class participation is key to the success of bootcamp training.

For you to get the most out of it, you need to be ready and able to participate.

CECC.ORG.NZ

0800 50 50 96

GETTING THE MOST OUT OF YOUR TRAINING INVESTMENT Training is an important, but often overlooked, part of an overall human resource strategy.

At employee level, it improves skills and assists with motivation and career development. If tackeled stategically, a good development programme enables your business to motivate and retain a skilled workforce for now and into the future. Below we have listed some of the benefits of training for both staff and employers.

Great reasons for employers to invest in staff training: STAFF RETENTION > Training and providing personal development opportunities increases job satisfaction, which can assist in staff retention.

GREATER PRODUCTIVITY > Training improves the efficiency and effectiveness of your workers, which leads to greater productivity.

IMPROVED STAFF MORALE > Staff who feel good about themselves, because they’re learning new things, help to build a positive work culture.

IMPROVED SAFETY

ADAPTABILITY TO CHANGE > Training stops your people from ‘getting stuck in a rut’. When changes occur, they’ll be able to adapt more quickly, which helps to keep productivity high.

POSITIVE ATTITUDE TO MANAGEMENT > Helping your people to gain new skills and knowledge shows that you care. If they like you, they’ll work harder for you.

INCREASED CHANCE OF INTERNAL PROMOTION > Training helps to keep knowledge and skills within your organisation and so reduces overall organisational recruitment costs.

> Good training helps prevents accidents.

CECC.ORG.NZ

0800 50 50 96

MAXIMISING THE BENEFITS FOR ATTENDEES

We have put together a few tips that we hope will help attendees maximise their training. > Training doesn’t stop when the course ends.

We also offer advice, follow-up and advice & consultancy services on all topics within our training and development programme. Our advisors are only a phone call away. > In many of our workshops, interaction and discussion are important elements and therefore the results you take away largely depend upon your contribution. Be and active participant to get the most out of your session. We suggest you sit down with your employer and discuss the benefits of participation and collaboration in these sessions. > Be an active listener and if you have any queries regarding the presentation material, use the question time to seek clarification. Alternatively, if you are not confident doing so in front of other participants, do so during a break or follow-up after the training. Our presenters are on-hand to answer any queries post-session too, so if you find a question has not been answered to your satisfaction please feel free to contact us after the session.

CECC.ORG.NZ

> Be willing to share your experiences, thoughts and ideas with other participants - they too may have the same issues or questions. Participants often comment that the networking with other attendees was just as valuable as the training itself. Add participants to your network of contacts and keep in touch to share common issues and solutions. > Be patient with other attendees - not everyone understands the information first time and some people may require further clarification.

Appreciate others’ viewpoints. > Share discussions - let others in the room get their questions and points across. If you feel you need further information, feel free to contact us after the session. > Be punctual - allow yourself plenty of time to find a car park and arrive at least 10 minutes before the scheduled start time. > In order to stay comfortable we suggest you dress in layers, as getting the temperature of the room to suit everyone is not always possible.

0800 50 50 96

IN-HOUSE TAILORED TRAINING When weighiing up the benefits of training, it can sometimes seem that you are upskilling one member of the team with knowledge that would be beneficial to your wider team. If this is the case, and you would rather your whole team benefited from the experience, then in-house tailored training may be the option for you.

Our in-house tailored training option provides customised training to help you up-skill the whole team, and will significantly increase the worth of your training dollar.

The specific advantages of in-house tailored training are: > the course content is written in consultation with you to ensure it fully meets your organisation’s needs and those of your team. > all the topics can be presented and discussed in the context of the experiences and culture of your organisation, and the level of your team. > because the training is tailored to your team’s requirements, new ideas are more quickly assimilated.

The Chamber in-house tailored training is particularly cost effective. We can work at your premises or at a venue of your choice.

We can develop and tailor training to meet your needs in all areas of business: > HUMAN RESOURCES > HEALTH & SAFETY > FINANCE > MARKETING > SALES > BUSINESS STRATEGY > INTERNATIONAL TRADE

CECC.ORG.NZ

0800 50 50 96

NZTE CAPABILITY DEVELOPMENT VOUCHER SCHEME NZTE Capability Vouchers are available to businesses that demonstrate a desire to innovate and grow, and who meet criteria such as: > Have undergone an assessment with The Chamber or another Regional Business Partner > Have fewer than 50 full time equivalent employees > Are registered for GST in New Zealand > Are operating in a commercial environment > Is a privately owned business, or is a Maori Trust or incorporation under the Te Ture Whenua Maori Act 1993 or similar organisation managing Maori assets under multiple ownership

The NZTE Capability Development Voucher can be put towards the cost of training and business development services. Particular areas of capability development include: > Business Planning > Business Systems > Business Sustainability > Capital Raising > Export > Finance > Governance > Lean Manufacturing/Business Operations > Managing Resources > Marketing

The value of the vouchers issued will vary and they can be used to cover up to 50% of the full cost of the service fee.

Please contact Shirley van Waveren at The Chamber for more information: shirleyvw@cecc.org.nz or 0800 50 50 96.

CECC.ORG.NZ

0800 50 50 96

WE KNOW

HUMAN RESOURCES training The Chamber offers a range of public courses to help you and your team develop your HR skills and capabilities.

We can also come to your workplace to deliver tailored, on-site training.

coming up in 2017 > Advanced Human Resources - 6 & 7 Septemer > Customer Service Skills - 23 August > Courageous Conversations - 31 July - 20 November > Essential Leadership Skills Programme - 20, 27 July & 3, 10, 17, 24 August & 22 September - 17, 24 & 31 October, 7, 13, 21 November & 12 December > Essential Supervision Skills Programme - 25 July & 1, 8, 15 & 22 August - 7, 14, 21 & 28 September & 5 October > Effective Administrator Skills - 31 August > Effective Workplace Communication - 19 & 20 September > Employment Law for Managers - 29 August

CECC.ORG.NZ/TRAINING/HR

> Essential Human Resources - 27 & 28 July > Holidays Act, Leave Entitlement s & Payroll - 25 August > Managing Sick Leave & Medical Incapacity - 16 October > Performance Management & Disciplinary Issues - 24 October > Report Writing - 19 October > Time Management - 9 August - 8 November > Train the Trainer - 31 October > Transition to Retirement - 14 August > U-Turn Performance - 8 November

NEW COURSE

advanced HUMAN RESOURCES Develop good practice that aligns with the law and learn how to grow and retain your staff.

This two day course examines current issues affecting HR professionals in New Zealand. You will explore: > how to adapt modern workplace practices to your business > how to develop good practice that aligns with the law > how to grow and retain your staff for organisational results.

BOOK NOW

TOPICS

DETAILS

> Current Human Resource trends in New Zealand

DATE

> How to effectively use technology in the workplace

6 & 7 September 2017

> Privacy and social media in the workplace

TIME

> Trends in recruitment and selection of staff

9.00am to 4.30pm

> Avoiding discrimination and creating diversity

VENUE

> Settling migrants into the workplace

The Chamber, 57 Kilmore St

> Managing an aging workforce and Generation Y > How to improve employee wellbeing

PRESENTER

> How to use employee professional development to meet strategic objectives

JULIA SHALLCRASS

> How to retain and grow staff for profitability

PRICING

> Consider regard and remuneration for organisation results

MEMBER

> Measuring the effectiveness of Human Resource practice.

$800 + GST NON-MEMBER

course presenter Julia Shallcrass - Julia is a workplace trainer, who specialises in delivering employment relations, privacy law, communications and HR training. She is also a lecturer and has formerly worked as an employment lawyer.

BOOK NOW

$1,600 + GST

CUSTOMER SERVICE SKILLS Learn how to deliver consistent and exceptional customer service from the first point of contact right through to the delivery of the service.

This course will equip you with the skills to build a positive communication climate which places customers at the centre of the transaction. You will learn to: > recognise the relationship between customer service, your team and your stakeholders > identify and communicate the benefits of a customer focus, as part of your organisation’s core values and mission > use effective interpersonal communication skills including listening, questioning, non-verbal, assertiveness and empathy

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DETAILS

> identify customer quality requirements, from both a technical and service perspective including Albrecht’s Four Levels of Service and Shewhart’s model for handling complaints

DATE

> deal with difficult customers in a sensitive and professional manner.

9.00am to 1.00pm

23 August 2017 TIME VENUE The Chamber, 57 Kilmore St

course presenter Desiree Williamson - Desirée designs and facilitates training for organisations seeking more authentic and effective workplace communication with every stakeholder. Her focus for all participants is to facilitate the discovery of solutions to communication issues, and to enhance the effectiveness of their workplace communication from customer service, team building, oral presentation and business writing skills.

PRESENTER DESIREE WILLIAMSON Communication Works

PRICING MEMBER

cOMMENTS FROM PREVIOUS ATTENDEES

$320 + GST

"Desiree is an engaging and entertaining teacher."

$640 + GST

"A great refresher on how to act and react to customers."

BOOK NOW

NON-MEMBER

COURAGEOUS CONVERSATIONS Do you want to address the challenges of difficult conversations with candour and courage while enhancing your management and leadership style.

This workshop will explores the skills required to deliver honest, constructive feedback in an authentic manner. By the end of the workshop you will be able to: > demonstrate an understanding of the four communication styles and how each one influences the response to feedback > use Transactional Analysis to understand and influence behaviour > recognise the impact of emotional intelligence on actions > communicate feedback in a non-threatening, constructive manner > recognise the importance of empathy and perspective-taking > use listening, non-verbal communication, questioning skills to get agreement > practice initiating and receiving courageous conversations.

BOOK NOW

DETAILS DATE 31 July 2017 NEXT COURSE 20 November 2017

topics

TIME

> Preparing to have a difficult conversations

9.00am to 1.00pm

> Understanding the drivers that build self-awareness

VENUE

> Using the DESC model to give development/coaching feedback

The Chamber, 57 Kilmore St

> The differece between descriptive and evaluative feedback > Building a model that encourages self-reflection in the receiver

course presenter Desiree Williamson - Desirée designs and facilitates training for organisations seeking more authentic and effective workplace communication with every stakeholder. Her focus for all participants is to facilitate the discovery of solutions to communication issues, and to enhance the effectiveness of their workplace communication.

PRESENTER DESIREE WILLIAMSON Communication Works

PRICING MEMBER $320 + GST NON-MEMBER $640 + GST

cOMMENTS FROM PREVIOUS ATTENDEES “This course was presented at a high standard” “The tools gained will help me prepare better and approach meetings differently”

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ESSENTIAL LEADERSHIP SKILLS PROGRAMME Develop your leadership skills and learn to effectively engage your team.

This course offers seven modules and provides you with a strong foundation in leadership and helps you to further develop your leadership capabilities.

modules > Module 1: Focusing on the Leadership Role - leadership and management responsiblities, stages of performance, and balancing task, team and individual focus > Module 2: Engaging Teams and Individuals - leadership styles, building competence and commitment, and identifying and overcoming challenges > Module 3: Leading Teams through Change - constructive v destructive change management behaviours, engaging individuals in change, and building a resilent workforce > Module 4: Excellence in Communication - effective organisational communication, barriers to clear communication, and giving clear, effective feedback to others > Module 5: Handling Conflict in the Workplace - constructive v destructive conflict behaviours, resolution styles, and conflict resolution meetings > Module 6: Managing Performance - barriers to performance, root causes, and providing clear feedback > Module 7: Programme Review

course presenter Victoria Barkway - Victoria specialises in the design, delivery and evaluation of management, leadership, supervision and human resource training programmes.

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DETAILS DATE

20, 27 July & 3, 10, 17, 24 August & 22 September NEXT COURSE

17, 24 & 31 October, 7, 13, 21 November & 12 December 2017 TIME 9.30am to 1.00pm VENUE The Chamber, 57 Kilmore St

PRESENTER VICTORIA BARKWAY Bold Consultancy

PRICING MEMBER $1600 + GST NON-MEMBER $3200 + GST

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ESSENTIAL SUPERVISION SKILLS PROGRAMME Do you have the essential skills to be a team leader?

This course is broken into five modudules and provides you with the practical tools to develop your skills and make the transition from team member to team leader. You will learn: > how to build relationships with your team > strategies to manage conflict > the art of successful delegation > techniques to engage your team in decision making and problem solving > how to coach others to develop their skills and knowledge.

topics

BOOK NOW

DETAILS DATES 25 July, 1, 8, 15 & 22 August-

> Module 1: Understanding Your Role - the supervisory role, building relationships, and motivating your team to perform

NEXT COURSE

> Module 2: Getting Things Done - setting goals and prioritising tasks, and the art of successful delegation

October 2017

> Module 3: Handling Tricky Situations - understanding how conflict arises, and strategies to manage and resolve conflict

9.30am to 1.00pm

> Module 4: Developing Others to Succeed - coaching others to develop their skills, and giving one-on-one appraisal feedback

The Chamber, 57 Kilmore St

7, 14, 21 & 28 September, 5 TIME VENUE

> Module 5: Making Good Decisions - improving the quality of your decisions, and adopting a systematic approach to problem solving

PRESENTER

course presenter

PRICING

Victoria Barkway - Victoria specialises in the design, delivery and evaluation of management, leadership, supervision and human resource training programmes.

VICTORIA BARKWAY Bold Consultancy

MEMBER - whole course $960 + GST NON-MEMBER - whole

cOMMENTS FROM PREVIOUS ATTENDEES

course $1920 + GST

“Delivery was awesome, clear and well explained, materials were

MEMBER - module

helpful and content was spot on”

$240 + GST

“Victoria has good knowledge and presents in a fun & incluse

NON-MEMBER - module

way”

$480 + GST

BOOK NOW

EFFECTIVE ADMINISTRATOR SKILLS Simple effective tools and techniques for increasing productivity and building excellence in administration skills.

This couse will provide you with the skills required to handle the many different people and situations within the organisation. You will learn to: > reflect on and evaluate your communication style and its effects on others > understand the importance of effective listening, questioning and feedback techniques, non-verbal communication, and assertiveness in order to ensure clear communication > write effective business documents conveying information to the reader in a clear and concise manner using correct grammar, spelling and punctuation

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DETAILS DATE 31 August 2017

> recognise the key elements in meeting management

TIME

> use skilled interaction to solve problems and build consensus

9.00am to 1.00pm

> work SMART and manage time effectively.

VENUE The Chamber, 57 Kilmore St

course presenter Desiree Williamson - DesirĂŠe designs and facilitates training for organisations seeking more authentic and effective workplace communication with every stakeholder. Her focus for all participants is to facilitate the discovery of solutions to communication issues, and to enhance the effectiveness of their workplace communication from customer service, team building, oral presentation and business writing skills.

PRESENTER DESIREE WILLIAMSON Communication Works

PRICING MEMBER $320 + GST NON-MEMBER $640 + GST

BOOK NOW

EFFECTIVE WORKPLACE COMMUNICATION Develop your core communication skills and be more effective in managing relationships in the workplace

Communication for leading and managing in the business context is critical as it makes or breaks success. This two half day course covers: > taking your listening skills to a whole new level > building confidence to have those challenging conversations > welcoming feedback as an accelerator to your own leaning and creativity > building co-operation and trust with team members > the key skills of rapport and how this impacts on your ability to influence others > resolving discipline and conflict problems effectively.

BOOK NOW

DETAILS DATE 19 & 20 September 2017 TIME

topics

9.00am to 1.00pm

> Pacing and leading someone to develop rapport/empathy

VENUE

> Giving and receiving feedback

The Chamber, 57 Kilmore St

> Supporting/attending fully > Critical skill - verbal listening/rapport > Introduction of the problem ownership module, to determine what skills to use when

course presenter Alan Fayter - Dr Alan Fayter is trained and experienced in the highest standards of Neuro Linguistic Programming, NeuroSemantics, Self Actualisation Psychology, and Meta-Coaching and is a Doctor of Clinical Hypnotherapy.

cOMMENTS FROM PREVIOUS ATTENDEES “The content is useful in everyday life not only a work environment, I’m very excite to start ‘guiding’ people” “Practical, energetic, inclusive” “Enthusiastic, clear and precise deliver of the seminar”

BOOK NOW

PRESENTER ALAN FAYTER

PRICING MEMBER $420 + GST NON-MEMBER $740 + GST

EMPLOYMENT LAW FOR MANAGERS Equipping managers to comply with employment legislation and tackle legal issues in the workplace.

This seminar will break down the fundamental employment law principles and provide practical information managers need to know to comply with employment legislation.

topics > Good faith in employment relationships > Types of employment relationships > Hiring new employees - legal considerations > Dealing with employment relationship problems > Summary of entitlement under the Holidays Act 2003 > Legal issues concerning wage payments > Human rights in employment > Privacy in employment

BOOK NOW

DETAILS DATE 29 August 2017 TIME 9.00am to 4.30pm VENUE The Chamber, 57 Kilmore St

course presenter Julia Shallcrass - Julia is a workplace trainer, who specialises in delivering employment relations, privacy law, communications and HR training. She is also a lecturer and has formerly worked as an employment lawyer.

PRESENTER JULIA SHALLCRASS

PRICING

cOMMENTS FROM PREVIOUS ATTENDEES

MEMBER $420 + GST

“Open forum, able to ask questions and get answers”

NON-MEMBER

“Very clear and concise with excellent examples”

$840 + GST

“Good general coverage with important issues highlighted well and backed up with practical examples”

BOOK NOW

ESSENTIAL HUMAN RESOURCES Update your knowledge around legislation and develop your practical HR skills.

This two day course provides a sound practical guide to the key components of Human Resources within employment law in New Zealand. You will: > discover how strategic HR practice, recruitment and performance management can add real value to your business > learn techniques that will help you deal with non-performance > find out how to generate and add business value using sound HR strategy and practice.

BOOK NOW

DETAILS

WHO SHOULD ATTEND

DATE

> Managers already with HR responsibilities or those new to HR

27 July & 28 July 2017

> In-house and agency recruiters

TIME

> Administration professionals who have HR responsibilities

9.00am to 4.30pm

> Experienced HR assistants who wish to update their knowledge

VENUE The Chamber, 57 Kilmore St

TOPICS > Current New Zealand employment legislation > Recruitment and selection options and processes > Job documentation for employment purposes > Key components of the induction process > Interviewing techniques and effective feedback delivery > The role of performance management > The principles of workplace learning and how to meet needs > Reward structures and base pay structures > The strategic importance of Human Resources

course presenter Julia Shallcrass - Julia is a workplace trainer, who specialises in delivering employment relations, privacy law, communications and HR training. She is also a lecturer and has formerly worked as an employment lawyer.

BOOK NOW

PRESENTER JULIA SHALLCRASS

PRICING MEMBER $800 + GST NON-MEMBER $1,600 + GST

holidays act, leave entitlements & Payroll Learn how to deal with annual holidays, public holidays, and sick and bereavement leave.

This course will ensure you are complying with changes to the Holidays Act and teach you how to deal with tricky payroll and holiday issues.

topics > Overview of the Holidays Act 2003 including updates > Budgeting for annual holidays and calculating pay > Sickness and bereavement leave > Proof of sick leave and when to ask for medical certificates > Calculating annual holiday payments > Relevant daily pay ‘average daily pay’ > Issues employers face when calculating holiday payments > Holiday pay following special leave and parental leave > What to reasonably deduct

This is the first of our new breakfast series courses. It is a small group round table discussion involving questions, answers and case scenarios.

course presenter Julia Shallcrass - Julia is a workplace trainer, who specialises in delivering employment relations, privacy law, communications and HR training. She is also a lecturer and has formerly worked as an employment lawyer.

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DETAILS DATE 25 August 2017 TIME 8.00am to 11.00am VENUE The Chamber, 57 Kilmore St

PRESENTER JULIA SHALLCRASS

PRICING MEMBER $160 + GST NON-MEMBER $320 + GST

managing sick leave & medical incapacity Discover your obligations around sick leave, including longer term illness and injury.

This half day course will ensure you are aware of your obligations around sick leave and how you can support your employees in their return to work.

topics > Sick leave entitlements under the legislation > Good practice on asking for and using medical information > Dealing with concerns about ‘sickies’ and abuse of sick leave > How to manage absenteeism and intermittent sickness > Good practice in supporting staff on their return to work > The employers obligations to be reasonable and act in good faith > Considerations before teminating for medical incapacity > How to reduce sick days through employee engagment > Practical tips on employment agreements and case scenarios

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DETAILS DATE 16 October 2017 TIME 9.30am to 12.30pm VENUE The Chamber, 57 Kilmore St

course presenter

PRESENTER

Julia Shallcrass - Julia is a workplace trainer, who specialises in delivering employment relations, privacy law, communications and HR training. She is also a lecturer and has formerly worked as an employment lawyer.

JULIA SHALLCRASS

PRICING MEMBER $240 + GST NON-MEMBER $480 + GST

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performance management & disciplinary issues A comprehensive overview of the performance management process.

This course will equip you with practical information on how to tackle performance and disciplinary issues, and help you to improve the way you conduct the performance management and disciplinary processes.

topics > Performance management process

BOOK NOW

> How to improve staff performance > Performance interviews

DETAILS

> Dealing with misconduct and serious misconduct

DATE

> Raising allegations of misconduct

24 October 2017

> Disciplinary meetings and dismissals - what you can say and what you should not say

TIME

> Aligning employment documentation with proper process

VENUE

> What to avoid doing in disciplinary issues

The Chamber, 57 Kilmore St

9.00am to 4.30pm

> Dealing with personal grievances > Resolving employment relationship problems (i.e. mediation)

PRESENTER

> How to comply with good faith and meet the test of justification

JULIA SHALLCRASS

> Case studies

PRICING

course presenter Julia Shallcrass - Julia is a workplace trainer, who specialises in delivering employment relations, privacy law, communications and HR training. She is also a lecturer and has formerly worked as an employment lawyer.

BOOK NOW

MEMBER $420 + GST NON-MEMBER $840 + GST

Report writing Successful report writing is a vital ingredient for communicating key messages, informing sound decision making, and achieving organisational goals. Writing in a way that connects with your target audience, includes the right amount of detail, and expresses information in a clear and coherent way enhances your credibility as a professional and wins business for your organisation.

This interactive half-day workshop will focus on the key components of effective report writing, including the ability to structure your content so that information is sequenced and signposted logically, and that your report fulfills its purpose.

In order to maximise the effectiveness of the training, please bring a non-commercially sensitive sample of a workplace report and a laptop to practise your new writing skills.

learning outcomes By the end of this workshop, you will be able to: > demonstrate an understanding of the key components of the report writing process including audience analysis and information order > write component parts of reports especially an executive summary > convey complex and/or technical ideas and information in appropriate language > present information in a logical and consistent order > use self-editing and proofreading techniques to improve accuracy > evaluate samples of your own workplace writing and that of others, to gain confidence in the preparation and writing of these documents.

BOOK NOW

DETAILS DATE 19 October 2017 TIME 9.00am to 1.00pm VENUE The Chamber, 57 Kilmore St

workshop CONTENT > Understand audience analysis and target your message appropriately > Plan and write key parts of a report > Use a clear, logical structure that achieves coherence and internal cohesion > Use a reader-friendly writing style that is clear and correct, and meets the needs of the audience > Apply appropriate writing conventions and referencing styles > Edit your report.

PRESENTER DESIREE WILLIAMSON

PRICING

course presenter Desiree Williamson - DesirĂŠe designs and facilitates training for organisations seeking more authentic and effective workplace communication with every stakeholder. Her focus for all participants is to facilitate the discovery of solutions to communication issues, and to enhance the effectiveness of their workplace communication.

BOOK NOW

MEMBER $320 + GST NON-MEMBER $640 + GST

Time management We live in the ‘24/7’ digital age where it seems we have ever increasing expectations in our workplaces to achieve more with our time. We are challenged to be more efficient, more productive and more collaborative and not just in our work life, but also in our ‘free’ time. Although, we have smarter digital devices and tools to assist us with these goals, many of us feel that we are losing the battle to manage our time. Sometimes, we can feel as though we are no longer balancing our life demands but being held to ransom by those demands and the result is increased stress. This workshop is designed to give you a simple framework and tools to evaluate what needs to happen to allow you to deal constructively with time constraints and achieve the longed for work-life balance we all need.

TOPICS > Recognise one’s working styles and identify time wasters. > Adopt the framework of Steven Covey’s ‘7 Habits of Highly Effective People’ as a means to develop a proactive and productive approach to setting goals, managing time and enhancing job satisfaction and well being. > Communicate boundaries, say No, and negotiate realistic win-win outcomes. > Recognise how to set priorities and manage an environment where urgent tasks do not dominate the working day at the expense of important non-urgent tasks. > Develop practical strategies and tools to work SMART, manage time and tasks.

COURSE CONTENT > Communication, work style and time stealers > Covey’s seven habits > Setting goals and prioritising > Pareto principle > Tools, tips and strategies to save time > Communicating and managing expectations > Minimising stress

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DETAILS DATE 9 August 2017 NEXT COURSE 8 November 2017 TIME 9.00am to 12.00pm VENUE The Chamber, 57 Kilmore St

PRESENTER DESIREE WILLIAMSON

PRICING MEMBER

course presenter Desiree Williamson - Desirée designs and facilitates training for organisations seeking more authentic and effective workplace communication with every stakeholder. Her focus for all participants is to facilitate the discovery of solutions to communication issues, and to enhance the effectiveness of their workplace communication.

BOOK NOW

$240 + GST NON-MEMBER $480 + GST

TRAIN THE TRAINER Develop your presentation skills.

OVERVIEW

Whether it’s inductions or procedural training this course will enable you to deliver engaging, compelling and meaningful presentations.

YOU WILL LEARN HOW TO: > build comfortable rapport with participants and get buy in from the beginning > deliver content logically and simply in a brain friendly fashion > orchestrate the optimum environment for your training > engage the audience in multi-faceted, ingenious ways to facilitate learning > use and combine audio and visual aids to utilise more senses > choose creative and stimulating delivery formats for ‘dry’ material > plan and design seamless, multi-sensory training that will have lasting impact.

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DETAILS DATE 31 October 2017 TIME 9.00am to 12.30pm VENUE

TOPICS > Adult learning theory and application > Planning a training session

The Chamber, 57 Kilmore St

PRESENTER

> Creating a positive learning environment

HELEN MASON The Chamber

course presenter

PRICING

Helen Mason - Helen brings a depth and breadth of experience having spent 15 years specialising in health and safety combined with a background in human resources and adult teaching.

MEMBER $240 + GST NON-MEMBER $480 + GST

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transition to retirement OVERVIEW

This interactive full day workshop will provide the tools, guidance and information to enable each individual to see retirement as a time for fun, relaxation, new challenges, excitement and fulfillment.

It will provide the framework and platform to make this a seamless transition and identify the importance of forward planning.

TOPICS > Changing trends in retirement > Developing a personal profile to include - Skills portfolio - Personal values - Professional/Personal development - Life-Work Choices > Representation from the HR team to discuss career transition options.

(Optional) > Housing and accommodation options > Health, fitness and wellbeing > Financial considerations and clarification of legal issues > Relationships in retirement > Living alone in retirement > Identifying retirement options and goals > Conducting a SWOT Analysis on several identified goals > Managing change and the transition to retirement > Developing a personal action plan for retirement.

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DETAILS DATE 14 August 2017 TIME 9.00am to 4.30pm VENUE The Chamber, 57 Kilmore St

PRESENTER Each individual will receive a personal workbook to be used as a resource tool as they prepare for and move through the Transition to Retirement Cycle.

A qualified Financial Advisor from Forsyth Barr will be present for a segment of the workshop to provide information and to answer questions.

MICHELLE STAPLES

PRICING MEMBER $420 + GST NON-MEMBER

course presenter Michelle Staples, Zestpeople Limited

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$840 + GST

U-TURN PERFORMANCE Learn how to turn people around who are performing below standard.

OVERVIEW This workshop will teach you how to approach poor performance, master those difficult conversations and empower staff to turn their performance around.

YOU WILL LEARN: > to recognise signs of performance issues > what causes poor performance

BOOK NOW

> what ‘The Performance Formula’ is

DETAILS

> how to manage performance improvement and give feedback

DATE

> how to handle performance conversation

8 November 2017

> what to do when ‘it goes wrong’

TIME

> how to control performance issues safely within the law.

9.30am to 1.00pm VENUE The Chamber, 57 Kilmore St

course presenter Victoria Barkway - Victoria specialises in the design, delivery and evaluation of management, leadership, supervision and human resource training programmes. Victoria brings a depth of knowledge and experience.

PRESENTER VICTORIA BARKWAY Bold Consultancy

PRICING MEMBER $240 + GST NON-MEMBER $480 + GST

BOOK NOW

WE KNOW

HEALTH & SAFETY training The Chamber offers a range of public courses to help you and your team understand health and safety legal requirements. We can also come to your workplace to deliver tailored, on-site training.

COMING TRAINING - 2017 > Accident Investigation - 24 August > Advanced Training for H&S Reps (Stage 2) - 5 & 6 July - 31 July & 1 August - WEST COAST - 15 & 16 August - 30 & 31 August - MARLBOROUGH - 17 & 18 October > Advanced Training for H&S Reps (Stage 3) - 26 & 27 September - 15 & 16 November - MARLBOROUGH > Contractor Management - 4 July - 28 November > Certificate in Occupational H&S Level 4 - Block 1: 4 & 5 September - Block 2: 2 & 3 October - Block 3: 6 & 7 November - Block 4: 4 & 5 December

CECC.ORG.NZ/TRAINING/HS

> Essential Training for H&S Reps (Stage 1) - 25 & 26 July - 22 & 23 August - 19 & 20 September - 25 & 26 September - WEST COAST - 25 & 26 October - 22 & 23 November - 6 & 7 December > H&S from a Management Perspective - 12 September - 2 November > Implementing a H&S System - 8 August > ICAM Health & Safety - 10 & 11 August > Migrating from a Hazard to a Risk - 6 September - 9 November

ACCIDENT INVESTIGATION The importance of recording, reporting and investigating accidents and incidents is essential to preventing injuries in the future.

This course provides tools for effective recording, reporting, investigation and analysis.

You will: > learn what your health and safety obligations are with regard to accidents and incidents > work through accident investigation models > work through case studies for accident reporting and investigation.

TOPICS > Health and Safety at Work Act 2015 - requirements for Notifiable Events

BOOK NOW

DETAILS DATE 24 August 2017 NEXT COURSE

> Notifiable injury, illness and incident - explained

26 October 2017

> Tools to report and investigate accidents

TIME

> Statistical accident data analysis

9.00am to 12.30pm VENUE

course presenter Alan Boswell - Alan has extensive experience with hazard management systems and the implementation of controls. Alan is able to understand the needs of any organisation and design a health and safety programme to suit.

cOMMENTS FROM PREVIOUS ATTENDEES “Knowledge of subject, and professional” “Relaxed and knowledgeable”

The Chamber, 57 Kilmore St

PRESENTER ALAN BOSWELL The Chamber

PRICING MEMBER $240 + GST NON-MEMBER $480 + GST

BOOK NOW

ADVANCED TRAINING FOR H&S REPS (STAGE 2) Review the role of the H&S Rep and build on the skills and knowledge developed in Stage 1.

This two day course builds on the skills learnt in the Essential Training for H&S Reps (Stage 1).

who should attend > Health & safety representatives who have completed Stage 1 > Health & safety committee members > Others with an interest in, or responsibility for, workplace health and safety You will learn how to:

BOOK NOW

DETAILS

> develop skills to effectively perform a workplace health & safety role

DATE

> discharge duties under the Health & Safety at Work Act 2015

NEXT COURSES

> understand the Health & Safety Regulations and guidance material

15 & 16 August 2017

> identify risks and hazards - and control them > use accident data to identify trends > conduct internal self-assessment or audits to prevent injuries.

TOPICS > Revision of Stage 1 H&S Rep training

5 & 6 July 2017

17 & 18 October 2017 TIME 9.00am to 3.00pm VENUE The Chamber, 57 Kilmore St

> Gathering and interpreting accident and injury data > H&S management systems - internal audit or self-assessment > Hazard identification - body mapping

PRESENTERS

> Hazard management - control of specific hazards using codes of practice and guidelines

ALAN BOSWELL The Chamber

course presenterS

STEVE COOPER The Chamber

Alan Boswell - Alan has extensive experience with hazard management systems and the implementation of controls. Alan is able to understand the needs of any organisation and design a health and safety programme to suit.

Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘winwin’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

Helen Mason - Helen brings a depth and breadth of experience having spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

BOOK NOW

HELEN MASON The Chamber

PRICING MEMBER $600 + GST NON-MEMBER $700 + GST

ADVANCED TRAINING FOR H&S REPS (STAGE 2) MARLBOROUGH Review the role of the H&S Rep and build on the skills and knowledge developed in Stage 1.

This two day course builds on the skills learnt in the Essential Training for H&S Reps (Stage 1).

who should attend > Health & safety representatives who have completed Stage 1 > Health & safety committee members > Others with an interest in, or responsibility for, workplace health and safety You will learn how to:

BOOK NOW

DETAILS

> develop skills to effectively perform a workplace health & safety role

DATE

> discharge duties under the Health & Safety at Work Act 2015

TIME

> understand the Health & Safety Regulations and guidance material

9.00am to 3.00pm

> identify risks and hazards - and control them > use accident data to identify trends > conduct internal self-assessment or audits to prevent injuries.

30 & 31 August 2017

VENUE Quality Hotel Marlborough, 20 Nelson Street, Blenheim

TOPICS > Revision of Stage 1 H&S Rep training > Gathering and interpreting accident and injury data > H&S management systems - internal audit or self-assessment > Hazard identification - body mapping > Hazard management - control of specific hazards using codes of practice and guidelines

course presenterS Alan Boswell - Alan has extensive experience with hazard management systems and the implementation of controls. Alan is able to understand the needs of any organisation and design a health and safety programme to suit.

Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘winwin’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

Helen Mason - Helen brings a depth and breadth of experience having spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

BOOK NOW

PRESENTERS ALAN BOSWELL The Chamber STEVE COOPER The Chamber HELEN MASON The Chamber

PRICING MEMBER $600 + GST NON-MEMBER $700 + GST

ADVANCED TRAINING FOR H&S REPS (STAGE 2) WEST COAST Review the role of the H&S Rep and build on the skills and knowledge developed in Stage 1.

This two day course builds on the skills learnt in the Essential Training for H&S Reps (Stage 1).

who should attend > Health & safety representatives who have completed Stage 1 > Health & safety committee members > Others with an interest in, or responsibility for, workplace health and safety You will learn how to:

BOOK NOW

DETAILS

> develop skills to effectively perform a workplace health & safety role

DATE

> discharge duties under the Health & Safety at Work Act 2015

31 July & 1 August 2017

> understand the Health & Safety Regulations and guidance material

TIME

> identify risks and hazards - and control them > use accident data to identify trends > conduct internal self-assessment or audits to prevent injuries.

9.00am to 3.00pm VENUE REAP House, 72 Tudor Street, Hokitika, West Coast

TOPICS > Revision of Stage 1 H&S Rep training

PRESENTERS

> Gathering and interpreting accident and injury data

ALAN BOSWELL The Chamber

> H&S management systems - internal audit or self-assessment > Hazard identification - body mapping > Hazard management - control of specific hazards using codes of practice and guidelines

STEVE COOPER The Chamber HELEN MASON The Chamber

course presenterS Alan Boswell - Alan has extensive experience with hazard management systems and the implementation of controls. Alan is able to understand the needs of any organisation and design a health and safety programme to suit.

Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘winwin’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

Helen Mason - Helen brings a depth and breadth of experience having spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

BOOK NOW

PRICING MEMBER $600 + GST NON-MEMBER $700 + GST

ADVANCED TRAINING FOR H&S REPS (STAGE 3) Deepen and broaden your skills as a health & safety representative.

This two day course builds on the skills learnt in the Advanced Training for H&S Reps (Stage 2).

who should attend > Health & safety representatives who have completed Stage 2 > Health & safety committee members > Others with an interest in, or responsibility for, workplace health and safety

BOOK NOW

You will learn how to: > deepen and broaden your skills as a health and safety representative

DETAILS

> build your skills in fostering positive health and safety management practices.

26 & 27 September 2017

TOPICS > The role of the health and safety representative > The cost of workplace injury and illness > Workplace productivity

DATE TIME 9.00am to 3.30pm VENUE The Chamber, 57 Kilmore St

> Measuring what matters in health and safety > Case study > Planning improvements and preparing recommendations > Presenting recommendations > Support for injured workers > Vocational rehabilitation > Review and plan.

course presenter Alan Boswell - Alan has extensive experience with hazard management systems and the implementation of controls. Alan is able to understand the needs of any organisation and design a health and safety programme to suit.

Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘winwin’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

Helen Mason - Helen brings a depth and breadth of experience having spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

BOOK NOW

PRESENTERS HELEN MASON The Chamber STEVE COOPER The Chamber ALAN BOSWELL The Chamber

PRICING MEMBER $600 + GST NON-MEMBER $700 + GST

ADVANCED TRAINING FOR H&S REPS (STAGE 3) MARLBOROUGH Deepen and broaden your skills as a health & safety representative.

This two day course builds on the skills learnt in the Advanced Training for H&S Reps (Stage 2).

who should attend > Health & safety representatives who have completed Stage 2 > Health & safety committee members > Others with an interest in, or responsibility for, workplace health and safety

BOOK NOW

You will learn how to: > deepen and broaden your skills as a health and safety representative

DETAILS

> build your skills in fostering positive health and safety management practices.

15 & 16 November 2017

TOPICS > The role of the health and safety representative > The cost of workplace injury and illness

DATE TIME 9.00am to 3.30pm VENUE

> Workplace productivity

Quality Hotel Marlborough,

> Measuring what matters in health and safety

20 Nelson Street, Blenheim

> Case study > Planning improvements and preparing recommendations > Presenting recommendations > Support for injured workers > Vocational rehabilitation > Review and plan.

PRESENTERS HELEN MASON The Chamber STEVE COOPER The Chamber ALAN BOSWELL The Chamber

course presenter Alan Boswell - Alan has extensive experience with hazard management systems and the implementation of controls. Alan is able to understand the needs of any organisation and design a health and safety programme to suit.

Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘winwin’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

Helen Mason - Helen brings a depth and breadth of experience having spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

BOOK NOW

PRICING MEMBER $600 + GST NON-MEMBER $700 + GST

CONTRACTOR MANAGEMENT Understand your responsibilities regarding contractor engagement and management under the Health and Safety at Work Act 2015.

This half day course is an ideal opportunity for senior managers/business owners to understand their health and safety responsibilities when engaging and managing contractors. In addition, you’ll learn what’s required for your business to gain work as a contractor.

TOPICS > Health and Safety at Work Act 2015 and Regulations - what the legislative framework requires

BOOK NOW

DETAILS

> Tools to develop a simple, practical contractor pre-qualification process

DATE

> Savings through ACC incentive programmes - up to 20% on ACC premiums

TIME

> Promoting a positive health and safety culture in your workplace

VENUE

> Information about further health and safety training.

The Chamber, 57 Kilmore St

28 November 2017 9.00am to 12.30pm

PRESENTER

course presenter Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘win-win’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

STEVE COOPER The Chamber

PRICING MEMBER $240 + GST NON-MEMBER $480 + GST

BOOK NOW

ESSENTIAL TRAINING FOR H&S REPS (STAGE 1) Basic knowledge for Health & Safety Representatives.

This two day course provides H&S Reps with the necessary knowledge to perform their duties.

who should attend > Recently elected/appointed health & safety representatives > Health & safety committee members > Others with an interest in, or responsibility for, workplace health and safety

BOOK NOW

DETAILS

You will learn how to > effectively perform the responsibilities of a workplace health and safety representative

DATES

> understand health and safety legal requirements

22 & 23 August 2017

> promote the successful management of health and safety issues in good faith.

19 & 20 September 2017

TOPICS

22 & 23 November 2017

> Introduction to workplace health and safety > Worker engagement and participation > Good faith practices > Risk and hazard management > Injury, illness and accident recording, reporting and investigation

25 & 26 July 2017 NEXT COURSES

25 & 26 October 2017 6 & 7 December 2017 TIME 9.00am to 3.30pm VENUE The Chamber, 57 Kilmore St, Chch

> Workplace health and safety culture > Respresentatives’ wider roles: network and resources

course presenterS

PRESENTERS HELEN MASON The Chamber STEVE COOPER The Chamber ALAN BOSWELL The Chamber

Alan Boswell - Alan has extensive experience with hazard management systems and the implementation of controls. Alan is able to understand the needs of any organisation and design a health and safety programme to suit.

Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive PRICING understanding of the discount programmes. Steve is focused on ‘winMEMBER win’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and $600 + GST clients.

NON-MEMBER Helen Mason - Helen brings a depth and breadth of experience having $700 + GST spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

BOOK NOW

ESSENTIAL TRAINING FOR H&S REPS (STAGE 1) WEST COAST Basic knowledge for Health & Safety Representatives.

This two day course provides H&S Reps with the necessary knowledge to perform their duties.

who should attend > Recently elected/appointed health & safety representatives > Health & safety committee members > Others with an interest in, or responsibility for, workplace health and safety

BOOK NOW

DETAILS

You will learn how to > effectively perform the responsibilities of a workplace health and safety representative

DATES

> understand health and safety legal requirements

9.00am to 3.30pm

> promote the successful management of health and safety issues in good faith.

VENUE

TOPICS > Introduction to workplace health and safety > Worker engagement and participation

25 & 26 September 2017 TIME

REAP House, Hokitika

PRESENTER STEVE COOPER The Chamber

> Good faith practices > Risk and hazard management

PRICING

> Injury, illness and accident recording, reporting and investigation

MEMBER

> Workplace health and safety culture

$600 + GST

> Respresentatives’ wider roles: network and resources

NON-MEMBER $700 + GST

course presenterS Alan Boswell - Alan has extensive experience with hazard management systems and the implementation of controls. Alan is able to understand the needs of any organisation and design a health and safety programme to suit.

Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘winwin’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

Helen Mason - Helen brings a depth and breadth of experience having spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

BOOK NOW

H&S FROM A MANAGEMENT PERSPECTIVE Understand your health & safety responsibilities under the current legislation and ensure you have a high standard of health & safety in your workplace.

This half day course is an ideal opportunity for senior managers/business owners to understand their health and safety responsibilities to their business, learn to implement a practical health and safety system and make their workplace safer and more productive.

TOPICS > Health and Safety at Work Act 2015 - what the legislative framework requires > Health and Safety at Work Regulations - which support the Act > Tools to develop a simple, practical and compliant health and safety system > The duty holders under the law - and their duties > Penalties for non-compliance > Savings through ACC incentive programmes - up to 20% on ACC premiums > Building and promoting a positive health and safety culture in your workplace - create a competitive advantage > Information about further health and safety training.

course presenter Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘win-win’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

BOOK NOW

BOOK NOW

DETAILS DATE 12 September 2017 NEXT COURSE 2 November 2017 TIME 9.00am to 12.30pm VENUE The Chamber, 57 Kilmore St

PRESENTER STEVE COOPER The Chamber

PRICING MEMBER $240 + GST NON-MEMBER $480 + GST

IMPLEMENTING A HEALTH & SAFETY SYSTEM An introduction to the core elements of an Occupational Health & Safety Management System.

This course will introduce you to the core elements of an Occupational Health & Safety Management System and help you with strategies to encourage active worker and management involvement in your workplace.

TOPICS > Developing, implementing and embedding health & safety policy > Management and documentation of risks and hazards > Duties, rights and obligations of different stakeholders > Information systems - injurt, illness, incident and notifiable event reporting

BOOK NOW

DETAILS DATE 8 August 2017 TIME

course presenter Steve Cooper - Steve has extensive experience with the systematic management of risks in the workplace and a comprehensive understanding of the discount programmes. Steve is focused on ‘win-win’ outcomes and believes in tailoring health and safety systems to suit the individual organisational needs of The Chamber members and clients.

9.00am to 12.30pm VENUE The Chamber, 57 Kilmore St

PRESENTER STEVE COOPER The Chamber

PRICING MEMBER $240 + GST NON-MEMBER $480 + GST

BOOK NOW

MIGRATING FROM A HAZARD TO A RISK Learn how to migrate your hazard register to a risk register for the new Health and Safety at Work Act.

This practical hands on workshop will teach you how to migrate your hazard register to a risk register whilst fostering positive participation and engagement. You wil learn how to: > identify and explain the various types of risk > get your workers, health and safety reps and health and safety committee members engaged and involve in migrating your hazard content > create a risk register > improve your safe working information.

BOOK NOW

DETAILS DATES

TOPICS

6 September 2017

> What the new Act requires and understanding the difference between hazards and risks

NEXT COURSE

> How to identify, assess and control hazards with the new hierarchy of controls

TIME

> The role of health and safety reps and health and safety committees with risk management

VENUE

> How to foster positive participation and engagement with your workers and contractors

PRESENTER

> How to migrate your existing hazard content to a risk register

HELEN MASON The Chamber

> How to develop meaningful safe information > How to develop a practical process for ongoing risk assessment (after migration).

9 November 2017 9.00am to 12.30pm The Chamber, 57 Kilmore St

PRICING MEMBER $240 + GST

course presenter

NON-MEMBER

Helen Mason - Helen brings a depth and breadth of experience having spent 15 years specialising in health and safety combined with a background in human resources and adult teaching.

$480 + GST

BOOK NOW

WE KNOW

BUSINESS STRATEGY training

From cloud computing and digital strategy to cyber security and business planning The Chamber offers a variety of practical courses that will ensure you achieve your goals for the organisation and thay you’re futureproofed against a multitude of pitfalls.

coming up in 2017 > Building A Business Plan - Wednesday 13 September > Protecting Your Business On-Line - Thursday 17 August

CECC.ORG.NZ/TRAINING/BUSINESS-STRATEGY/

BUILDING A BUSINESS PLAN To increase your chances of business success you need to have a written business plan.

A plan shows you how you will run your business. Without a plan you don’t know where you are going and you can’t measure your progress. Business owners who aim at nothing normally hit it with alarming accuracy.

The objectives of the seminar are to: > Encourage you to think strategically and prepare a business plan > Suggest different planning approaches which integrate planning, budgeting and monitoring

BOOK NOW

- Where are you now?

- Where do you want to be?

DETAILS

- How are you going to get there?

DATES 13 September 2017

TOPICS

TIME

> Working “On the Business” rather than “In the Business”

9.00am to 4.00pm

> An introduction to Business Planning

VENUE

> Reasons for the preparation of a business plan

The Chamber, 57 Kilmore St

> What is a business plan > The content and process of planning > SWOT analysis (Strengths, Weaknesses, Opportunities and Threats)

PRESENTER

> How to prepare and implement your business plan

Mark Pfeifer Toomey & Pfeifer

> An introduction to visual mapping to help you be more creative.

PRICING

course presenter

Mark Pfeifer Mark (Bishop Toomey & Pfeifer) is a chartered accountant and professional member of the National Speakers Association of New Zealand (NSANZ). For more than 30 years Mark has worked with small, medium and large New Zealand businesses.

BOOK NOW

MEMBER $370 + GST NON-MEMBER $740 + GST

PROTECTING YOUR BUSINESS ON-LINE REVIEW THE THREATS TO YOUR BUSINESS AND WHAT CAN BE DONE TO SAFEGUARD COMPANY INFORMATION AND IT SYSTEMS.

TOPICS > How to reduce the risk of a cyber-attack on your business

BOOK NOW

> What cyber-attacks are occurring and how they happen > What tools can be used to help reduce the risk to your business and staff

DETAILS

> Developing cyber security policy and increasing staff awareness on the risk

17 August 2017

DATES TIME

> Tips on staying safe online, maintaining privacy and keeping your data safe.

9.00am to 12.00pm

> Course will include an online assessment on cyber safety and access to an online toolkit with templates and guides to help you.

The Chamber, 57 Kilmore St

VENUE

PRESENTER Stuart Dillon-Roberts Digital Office

course presenter

PRICING

Stuart formed the Digital Office which leads digital projects and focuses on increasing digital literacy, expanding access and maximising the use of the Internet. His Digital Journey assessment service operates nationwide and he provides consultancy on online technology, digital services and the opportunities for businesses, communities and school to use online services.

MEMBER

BOOK NOW

$240 + GST NON-MEMBER $480 + GST

WE KNOW

INTERNATIONAL

TRADE training

From freight, insurance, incoterms and export documentation to managing foreign exchange and export/import risk our international trade workshops are designed to assist you to develop systems and upskill your staff to increase productivity.

coming up in 2017 > Export Documentation - 5 September

CECC.ORG.NZ/TRAINING/ITRADE/

NEW COURSE

export documentation OVERVIEW Certificates of Origin are a small part of the documentation requirements for any shipment, but if something is wrong it can cause major headaches. We can help you gain confidence with the process and make it seem less daunting.

This workshop will provide you with practical real-world training on how to use our systems to obtain both standard non-preferential Certificates of Origin preferential Free Trade Agreements Certificates of Origin under the China – NZ FTA and the Australia – ASEAN – NZ FTA. You will learn: > How to submit non-preferential Certificates of Origin > What an FTA is and how to access them > How to compare agreements > How to understand HS codes, rules of origin, and product specific rules

BOOK NOW

DETAILS DATE 5 September 2017 TIME 9.00am to 12.00pm VENUE The Chamber, 57 Kilmore St

> How to register new goods and submit from Chamberdocs for AANZFTA and CNZFTA > How to manage issues at the border

course presenter ZOE FOWLER Zoe Fowler is the Export Documentation Advisor at the Chamber, guiding our exporters through the complexity of documentation requirements. Zoe has an eye for detail and a knack for interpreting complicated requirements to filter and pass back to exporters in an easy to understand way.

BOOK NOW

PRESENTER ZOE FOWLER The Chamber

PRICING MEMBER FREE NON-MEMBER FREE

WE KNOW

MARKETING training The Chamber offers a variety of practical courses that will give you a better understanding social media, search engine optimisation and strategic planning and ensure you have the tools to effectively communicate your messages to your target market .

coming up in 2017 > Digital Boot Camp - 25 July, 1, 8, 15, 22 & 29 August > Digital Planning Making I.T. Fly - 14 August > Facebook For Business - 19 October > Get Marketing - 7 July > Get Social - 16 August > Optimise - Search & Convert - 14 September > Social Media - Building Your Brand - 28 September

CECC.ORG.NZ/TRAINING/MARKETING/

DIGITAL BOOT CAMP Brought to you by the Marketing Association and Canterbury Employers Chamber of Commerce.

6 week intensive boot camp covering the essentials for becoming a better digital marketer.

You want the latest tips, tricks and tools of the trade from those in the know?

Join the MA for our 2017 Digital Boot Camp. This intensive 6 week boot camp has been curated for you to learn, do, and come out as a stronger digital marketer. > Running over 6 Tuesday nights from 6pm to 8pm - you will learn from marketers that are specialists in their respective fields. > Bring your laptop - there will be drills. Group work and active class participation is key to the success of this training. For you to get the most out of this extremely interactive boot camp, you need to be ready and able to participate.

BOOK NOW

DETAILS DATES

> This course is of great value for new marketers, and marketers new to digital marketing.

25 July, 1, 8, 15, 22 &

Places are limited on this course.

TIME

29 August 2017 6.00am to 8.00pm

Who should attend?

VENUE

> New marketers who want to improve their skill-sets and keep up with everchanging digital industry trends

The Chamber, 57 Kilmore St

> Marketers new to digital marketing, wanting to gain understanding and skills in; developing digital strategy, content marketing techniques, social media marketing, email marketing, search engine marketing, monitoring/measuring campaigns and using metrics to improve ROI

PRICING MEMBER

What wil you learn?

$995 + GST

> Week 1 - Digital Strategy

NON-MEMBER

> Week 2 - Content

$1,495 + GST

> Week 3 - Social Media > Week 4 - Email Marketing > Week 5 - SEM (Search Engine Marketing) > Week 6 - Insights + Reporting

BOOK NOW

DIGITAL PLANNING - MAKING I.T. FLY Learn how to use the internet to grow your business Overview From cloud computing to social media and mobility this course looks at Internet technologies and how they can be used to grow your business.

You will: > learn how the Internet and online technologies challenge traditional business models, especially in New Zealand > look into future innovations and get a comprehensive overview on what online services your business can benefit from today

BOOK NOW

DETAILS

> experience online services in action and learn how successful businesses are using these services

DATE

> have a personalised action plan, tailored to your business, outlining clear, easy to follow steps to make your business more effective

TIME

> scheduled a review meeting with one of our facilitators. During that meeting they will; provide you with further guidance, help remove road blocks and answer any questions > gain skills and tools to use Internet technologies effectively.

14 August 2017 9.00am to 12.30pm VENUE The Chamber, 57 Kilmore St

PRESENTER Stuart Dillon-Roberts

PRICING MEMBER $350 + GST NON-MEMBER $700 + GST

BOOK NOW

FACEBOOK FOR BUSINESS Know your customers are on Facebook – but don’t know how to reach them?

Don’t want to create one of those lonely pages (no likes – apart from your own and your mums…) and not sure how to schedule content that counts?

Investing budget to boost your ad presence, but not seeing ROI? This half-day course will give you an understanding of how to build and engage a thriving Facebook.community, run advertising campaigns and generate sales and leads.

Who should attend: > Anyone that has recently taken over social accounts at their workplace > Anyone that needs to understand how to maximise ROI on social investment > Anyone that wants to see improvement in customer loyalty You’ll learn about: > Creating strategies to effectively build your Facebook community > Driving engagement with your audience > Developing content pillars > Generating leads and sales > Facebook advertising > The do’s and don’ts of being a business on Facebook So you can: > Add value to your customer’s life > Continue to develop products and services your customers need and want > Create long-term loyal brand ambassadors To achieve: > Better sales performance > Better brand loyalty > Competitive advantage Who is this course for: > Anyone that has recently taken over social accounts at their workplace > Anyone that needs to understand how to maximise ROI on social investment > Anyone that wants to see improvement in customer loyalty.

BOOK NOW

BOOK NOW

DETAILS DATE 19 October 2017 TIME 9.00am to 12.30pm VENUE The Chamber, 57 Kilmore St

PRESENTER Cat Howell

PRICING MEMBER $395 + GST NON-MEMBER $495 + GST

GET MARKETING Overview This highly engaging and hands-on short course is taught by industry practitioners, who will share industry case studies that will help you learn, develop and deliver an impactful marketing plan.

You’ll learn about: > What is marketing, and how does it influence a company’s success? > Marketing channels, research, segmentation, and plans

BOOK NOW

> Creating and maintaining customer-centricity > Understanding buyer behaviour

So you can:

DETAILS DATE 7 July 2017

> Produce a marketing plan

TIME

> Understand your customers’ wants, needs, decision-making, and

9.00am to 5.00pm

behaviours

> Develop products and services that customers actually need or want

VENUE The Chamber, 57 Kilmore St

> Conduct market research > Apply different approaches to segmentation: demographic,

psychographic, benefit

PRESENTER Anne Newman

To achieve: > Making an impact on the performance of your business

PRICING

> Added value to products and services

MEMBER

> Happier customers

$549 + GST

> Improved business performance

NON-MEMBER

> Competitive advantage.

$799 + GST

BOOK NOW

GET SOCIAL social media for marketers Know a fair bit about social media, but need a better understanding of how to use which platforms and when?

How do you measure ROI from your social media campaigns, and what are your optimum results?

Does your social media strategy align with your overall marketing strategy?

Covering the core principles and concepts of social media, this course will give you the understanding and confidence to run your social media strategy successfully - and look professional doing it. The day is packed with practical exercises where you’ll work on all the major platforms, and optimise them for your business.

BOOK NOW

DETAILS DATE

You’ll learn about:

16 August 2017

> What is marketing, and how does it influence a company’s success?

TIME

> Marketing channels, research, segmentation, and plans

9.00am to 5.00pm

> Creating and maintaining customer-centricity

VENUE

> Understanding buyer behaviour

The Chamber, 57 Kilmore St

So you can:

PRESENTER

> Produce a marketing plan > Understand your customers’ wants, needs, decision-making, and

behaviours

> Develop products and services that customers actually need or want

PRICING

> Conduct market research

MEMBER

> Apply different approaches to segmentation: demographic,

$549 + GST

psychographic, benefit

NON-MEMBER $799 + GST

To achieve: > Making an impact on the performance of your business > Added value to products and services > Happier customers > Improved business performance > Competitive advantage.

BOOK NOW

OPTIMISE - SEARCH & CONVERT SEARCH - Overview The first half of this course will teach you everything you need to know about OPTIMISING your Search. With tips that you can implement immediately, this course will give you a diverse set of skills to increase the number of desirable visitors to your website via search engines.

SEARCH CONTENT INCLUDES > Google and SEO > How SEO has evolved > On Page SEO tools and best practices > Off Page SEO tools and best practices > Google Places, Google + and other areas that affect off-page SEO

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DETAILS

> Black hat SEO

DATE

> Selecting an SEO partner

14 September 2017

> Online Reputation Management

TIME

> Crisis management online via SEO and PR

9.00am to 5.00pm VENUE

CONVERT - Overview The second half of this course will teach you how to convert your hard-earned website visitors into leads and sales through OPTIMISING your Conversions. Filled with tips and techniques, you will leave with the skills to make an immediate difference to the revenue and leads generated by your website.

The Chamber, 57 Kilmore St

PRESENTER

SEARCH CONTENT INCLUDES

PRICING

> Turning visitors into customers

MEMBER

> Gaining a clear insight into the statistics of your site

$549 + GST

> Google Analystics and other research tools

NON-MEMBER

> Presenting your value proposition in the best possible way > Site structure, design and practical tools > Effective website copy and ongoing engagement > Ongoing testing to maximise site potential > Live optimisation.

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$799 + GST

SOCIAL MEDIA - Building Your Brand Overview Having a social media presence is key in this digital world. Individuals and businesses are using social media to build and market their brand through content, campaigns, and other features. If you already have a basic knowledge of social media, this course will help you plan tell you tell your story and your business’.

This Workshop will Cover: > Identifying the types of content and the types of delivery mechanisms that are best for your business or organisation > Building content that tells your story > Creating a social media plan > Creating a publishing schedule and investment plan You are welcome to bring your own tablet or laptop to the training.

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DETAILS DATE 28 September 2017 TIME 9.00am to 12.30pm VENUE The Chamber, 57 Kilmore St

PRESENTER Richard Holstein

PRICING MEMBER $240 + GST NON-MEMBER $480 + GST

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WE KNOW

FINANCE training The Chamber offers a variety of practical courses that will give you a better understanding of financial statements, key accounting concepts, profit and loss data, goods & services costing/pricing and break-even point analysis .

coming up in 2017 > Accounting for Non-Accountants (Part 2) - 28 July > Accounting for Non-Accountants - 21 September > Accounting for Non-Accountants (Part 2) - 23 November

CECC.ORG.NZ/TRAINING/FINANCE/

ACCOUNTING FOR NON-ACCOUNTANTS Understanding your profit & loss and balance sheet.

This practical workshop will improve your financial understanding of Profit and Loss Statements and Balance Sheets, and the common classifications within them. You will: > understand the key groupings for your expenses, assets and liabilities > understand the jargon used by accountants > be able to read your own financial statements

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> understand the benefits of using a computer based accounting package.

DETAILS

TOPICS

21 September 2017

> What double entry accounting means

TIME

> The key elements of a Profit and Loss Statement

9.00am to 12.00pm

> The important features of a Balance Sheet

VENUE

> The purpose of depreciation

The Chamber, 57 Kilmore St

> Manual and computer options for keeping accounting records, including a practical demonstration of a popular accounting package

Note: This is a hands-on workshop and particpants will be asked to complete practical exercises. Bring a calculator.

DATE

PRESENTER GEOF FRANKS Frankly Speaking

PRICING MEMBER

course presenter

$240 + GST

Geof Franks - A chartered accountant, Geof specialises in training on a variety of practical accounting and business subjects. He is also a training facilitator and examiner for the Professional Accounting School of the New Zealand.

NON-MEMBER

cOMMENTS FROM PREVIOUS ATTENDEES “Presented in down-to-earth language that was easily understood” “Easy to understand - interesting and informative content”

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$480 + GST

ACCOUNTING FOR NON-ACCOUNTANTS Part 2 FUNDAMENTALS FOR FINANCIAL SUCCESS

How to manage the key financial aspects of your business Overview This workshop assumes that you have completed Accounting for Non Accountants, or are already comfortable reading and understanding your financial statements. The aim now is to help you make good financial decisions during the year that will improve your end-of-year financial results.

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DETAILS

THROUGH PRACTICAL EXAMPLES AND EXERCISES YOU WILL LEARN:

DATE

> How to estimate future sales and expenses, and how to prepare a projected Income Statement

NEXT COURSE

> How to determine the full cost of providing your products or services

TIME

> How to calculate a selling price

VENUE

> How to estimate break-even points for your business

The Chamber, 57 Kilmore St

> The difference between Cash and Net Profit, and how to prepare a Cashflow Forecast

PRESENTER

Note: This is a hands-on workshop and particpants will be asked to complete practical exercises. Bring a calculator.

28 July 2017 23 November 2017 9.00am to 12.00pm

GEOF FRANKS Frankly Speaking

PRICING

course presenter

MEMBER

Geof Franks - A chartered accountant, Geof specialises in training on a variety of practical accounting and business subjects. He is also a training facilitator and examiner for the Professional Accounting School of the New Zealand.

$240 + GST

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NON-MEMBER $480 + GST

WE KNOW

SALES training Encompassing both business to business and business to consumer, our sales workshops teach effective strategies for promoting your products, establishing rapport and closing the deal.

coming up in 2017 > TBC

CECC.ORG.NZ/TRAINING/SALES/