Update Magazine: Issue 2, 2018 by Canterbury Employers' Chamber of Commerce

update

Canterburyâ&#x20AC;&#x2122;s business magazine, from The Chamber

Business for Good

Q4 2018 RRP $7.95 inc GST Complimentary for members

Featured articles

Photo: Clinton Lloyd

Leeann Watson Chief Executive

Feature: Business for Good

Kaikoura: Two years on

Behind the Brand: Isaac Construction

Member Profile: My Vita Bag

Member Profile: Ravensdown

International Trade: Shaking up global glasses

Human Resources: Good Business

46 Wellbeing: Why we do what we do 47 Employment: Back to the future? 48 Marketing:

Using digital marketing to gain customer loyalty

50 Health and Safety: Diversity of labour 51

Learning and Development: Ask and you shall receive

It has many names – sustainability, CSR, social enterprise, purpose. Whatever you choose to call it, business for good is about business making a positive contribution to the community and our environment regardless of industry. And it’s changing business as we know it. Business for Good puts the WHY at the heart of strategy. It unlocks growth opportunities, sparks innovation and serves to attract and retain staff. Evidence suggests purpose-led businesses are outperforming their competitors, and it’s because of this that businesses are recognising value beyond profit in achieving social and environmental goals, alongside financial aspirations. It’s a movement driven by the expectations of a new generation of consumers and employees, far more aware of social and environmental issues than the generations before, demanding that those they purchase from, work with, and for, do their bit to help create a better world. This is evident in the Colmar Brunton ‘Better Futures’ report, which provides insights into consumer perspectives on sustainability, showing year-on-year growth in our population’s commitment to sustainable lifestyles. The report highlights the influence sustainability has on purchase behaviour – revealing 69% of Kiwis will pay more to get the best organic, sustainable, and ethically produced product; and that 83% of Kiwis would stop buying a company’s product if they heard about them being unethical. Kiwis are more committed to public transport, reducing plastic bag use, and adopting more plant-based diets. But it’s also clear these trends are not just confined to younger consumers; people aged 60+ were found to be committed to living a sustainable lifestyle too. Business for good is playing out in Canterbury with a rise in the number of social enterprises and commercial organisations incorporating socially and environmentally responsible practices into every aspect of their business. For many, the challenge ahead is to depart from the traditional notions of value, realising a reference point beyond profit and creating better outcomes for their people, planet, and shareholders. At The Chamber, we see our role as helping our members make that leap. As the home and voice of Canterbury business, The Chamber is committed to championing Business for Good and the opportunities it presents to grow and prosper. Leeann Watson CEO

The Chamber Update Q4 2018

Taking the long-term view of business for good There can be little doubt that creating a positive social, economic and environmental impact on your community has some key business benefits. In an increasingly crowded market, customers are making decisions about what to buy based on how well they connect with a business’ values; in areas of skills shortage, the behaviour and culture of a company can be the crucial difference in attracting the best and brightest; and businesses are more often choosing to work alongside likeminded organisations – recognising they are judged by the company they keep. But often, the benefits of business for good can’t be measured in the same way as we evaluate other operational decisions. Sometimes, it is just about doing the right thing in the knowledge that, by contributing to our community, we all – our partners, staff and customers – stand to benefit from a healthy, safer, more equitable and more diverse society. For over 150 years, Westpac has been putting this view into practice. And over the next few years, we’ll be focusing on some of the most significant issues facing our community – from taking action on climate change, to tackling poverty and disadvantage. As an organisation, we’re doing this in ways that are both national, such as lending more than $1.7 billion to support climate change solutions, and local, like the Middlemore Foundation’s Mana-ā-Riki programme, which brings together a coalition of community groups to reduce inequality and improve health and educational outcomes in South Auckland. And whether it’s converting 30% of our fleet to electric vehicles by next year – not only to reduce carbon emissions but to help create a stronger after-market for local EVs – or supporting the Westpac Rescue Helicopter for nearly four decades, each social investment we make is designed to create a framework for positive change in Aotearoa. To do this, it is necessary to take a long-term view. Often in business we can be too caught up in the day-to-day pressures to see beyond the next quarter or financial year. But thinking about how you can genuinely make a positive difference in your community means taking a longer – and wider – view of the reasons you are in business. As businesspeople, we have a role to play in something that is much bigger than what we can measure on the balance sheet. By recognising this, we can make a positive difference in every aspect of the way we work. And ultimately, that’s where business for good, is good for business. Rob Howie Regional Manager – South Island Commercial Corporate and Institutional Westpac

@CECC96

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They believe the transition to a low-emissions economy is an opportunity to improve New Zealand’s prosperity – and that if we don’t transition, our competitiveness is at risk. Which is why all New Zealand businesses need to sit up and take notice. Consider the following points: Local and international research shows that businesses that put sustainability at their core can create operational efficiencies and save up to 45% in costs.

The mission to reduce emissions Back in October 2017, a dozen chief executives from New Zealand’s leading businesses met to talk about how business could show leadership on climate change action. Climate change, like technology disruption, means that for business, the next 10 years will not look like the last 10 years. That requires business to have a very different mindset. Armed with that realisation, they developed a set of commitments and invited other chief executives to sign up. By the time the Climate Change Statement was publicly launched in July this year, 60 businesses were part of the Climate Leaders Coalition – and that number is growing. Its mission is to help New Zealand transition to a low-emissions economy and create a positive future for New Zealanders, business and the economy. The signatories represent almost half of New Zealand’s emissions and include business luminaries such as Z Energy, Westpac, Ngāi Tahu Holdings, Air New Zealand, NZ Post, The Warehouse Group, Vector, KiwiRail and Spark. They employ 127,000 New Zealanders – 8% of the workforce – and represent 22% of New Zealand’s private sector GDP. If we act now, they say, we can forge a path to create a future that is low-emission, positive for our businesses and economy, and inclusive for all New Zealanders.

Ethical business is also an important factor for employees, with 72% of people surveyed in the 2016 Colmar Brunton Better Futures Report saying it’s important for them to work for a company that is socially and environmentally responsible. This same research found that two-thirds (66%) of New Zealanders would prefer to work for a company with strong values, even if they are paid less. With a growing interest in sustainability across New Zealand and the recent Government announcement of the Zero Carbon Bill, several trends are developing within New Zealand businesses. There is a greater willingness for business leaders to take leadership on sustainability issues. The rise of technology and other advances is helping more businesses to transition to sustainable practices. The number of investors taking an interest in nonfinancial performance is growing, and they are signalling this more strongly. The Climate Leaders Coalition demonstrates a commitment from business leaders to tackle climate change and represents a growing willingness to meaningfully engage with and take leadership on sustainability issues. The complexity of responding to climate change means that we can’t rely on government alone. We need business to do what it does best: solve problems, provide solutions, innovate, and find opportunities where society sees challenge. For the generations after us, for the country we love, for the viability of our workplaces, these businesses are ambitious for action on climate change. Learn more: www.climateleaderscoalition.org.nz

And their commitment takes shape in several ways: • They measure their greenhouse gas emissions and publicly report on them

Kirk Hope Chief Executive, BusinessNZ

• They set a public emissions reduction target consistent with keeping within 2 degrees of warming • They work with suppliers to reduce their greenhouse gas emissions • They support the Paris Agreement and New Zealand’s commitment to it • And they support the introduction of a Climate Commission and carbon budgets enshrined in law.

The Chamber Update Q4 2018

Feature

Business for good

Navigating tensions between doing well and doing good. Photo: Clinton Lloyd

As communities everywhere seek to solve some of the greatest environmental, social and economic challenges to date, how the business community chooses to position itself – and define its purpose – has never been more important. But in a profit-driven world – where doing well often comes into conflict with doing good – the challenge can be whether it’s possible to sustain a profitable enterprise that’s simultaneously environmentally friendly and socio-economically responsible. According to industry experts, international researchers, and the flourishing community of social enterprises in New Zealand and around the world however, today’s entrepreneurs, employees, and consumers won’t put up with anything less. In fact, they’re not only demanding change, they’re doing everything in their power to disrupt the profit-driven business model that has, for too long, come at a cost to the world we live in.

Business for good: tracing its origins According to Rebecca Mills, founder and managing director of The Lever Room - the transformation agency that actively supports people and organisations to have positive impact at pace and scale - social entrepreneurship, or business for good, isn’t a new concept. In fact, it’s been around since the industrial revolution. And in Aotearoa, social enterprise has been widely recognised as part of Māori culture for a lot longer. “If you go back 150 years ago, a business’ purpose was twofold,” Rebecca says. “While entrepreneurs wanted to make a profit, many were also driven to serve communities and wanted to provide their workers with resources like housing and affordable food.”

n Photo: Clinton Lloyd

The Chamber Update Q4 2018

Feature

However, Rebecca says a lot of this changed during the 1970s when money became the sole driver for enterprise growth and expansion around the world. “As capitalism flourished and profits grew, the business community lost its way,” Rebecca says. “There’s actually an interesting article from the New York Times written by Milton Friedman in 1970 that says ‘the social responsibility of any business is to increase its profits’ – which I think signified a shift to capitalism and represents the era we lived in really well.”

A generation of game-changers According to Jacqueline, young people are driving the social enterprise movement, and are proving time and time again that it’s possible to both do good and do well financially at the same time. “Young people have changed business forever,” she says. “They have more to lose than any other generation, so are beginning to take matters into their own hands – standing up for what they believe in, in order to drive change.”

“We didn’t understand the negative impact our profit-first mentality was having on the environment and wider community, and we also created an engine of businesses whose values are purely driven by profit.”

“They also recognise that we have to work differently, think differently, and create different kinds of experiences because we’re living in a totally different world. The old model just doesn’t work anymore and they’re ok with that.”

Reflecting on her own upbringing and first-hand experience of the corporate ladder, Jacqueline Farman from The Purpose Business, a brand agency helping businesses create value through purpose, agrees.

With millennials expected to make up more than 75% of the global workforce by 2025, it’s no surprise that businesses everywhere are taking notice, and catering to their employment needs.

“When I started work in the late ‘80s, individuality and success were highly valued – how we were going to win, who we needed to beat, and what we could do to stay on top,” she says. “That was the world we lived in – it was a world of plenty and we all ate cake. But it wasn’t sustainable, and the Black Friday stock market crash in 1987 put an abrupt end to all of that.”

Founder of Kin – a professional services agency that works with businesses to create both meaningful impact and improved performance – and academic in the field of sustainable business strategy, Puck Algera says millennials aren’t focused on getting to the next tax bracket like previous generations, they’re more interested in discovering purpose.

Jacqueline says time is no longer on our side, so today past choices are negatively impacting our lives, our environment, our health and our wellbeing. “We’re now hugely challenged and disadvantaged by the problems we created in the past, and subsequently threw in the ocean and dumped on the land,” she says. “And this is having a major impact on millennials and younger people who don’t want to live in a world where businesses put profit before everything else.”

Photo above right: Rebecca Mills. Photo below left: Puck Algera.

@CECC96

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“Young people want to find meaning, and they want to be able to give back through their work,” Puck says. “So, a traditional nine-to-five job won’t feed their hunger for purpose if the organisation can’t prove its working to make a difference.” Puck says this has left an impression on the business community – particularly on large multi-national organisations – because they rely on young talent for creative thinking and implementing new technology. “To attract the next generation of game-changers, businesses have realised that their structures need to be less hierarchical and more circular so that everyone is honoured in the same way,” Puck says.

Photo: Clinton Lloyd

The Chamber Update Q4 2018

Feature

Recognising the need for change

Defining the movement

But it’s not just millennials driving the business for good movement - it’s also the proactivity of modern business leaders.

Despite the rapidly growing nature of the sector, Jill says New Zealand does not yet have an agreed definition of social enterprise which would help businesses operate in this way or to recognise when they are operating as social enterprises.

Rebecca Mills says it’s become very obvious to CEOs and management teams across the world that there’s money to be made if they can operate sustainably and ethically. “There’s now also an acknowledgement from the business community that it’s simply not possible to have a strong functioning and profitable organisation in a world that is increasingly unequal,” Rebecca says. “Global companies have realised they won’t be able to sell their products if their customers don’t have the money to buy them, or the countries they source the labour and materials from don’t have food to feed their communities.” She says governments are also waking up to the need for change, working to engage the business community and consumers in social enterprise initiatives to counteract these challenges. “Governments around the world are indicating that legislation is coming – especially since the Paris Agreement,” she says. “In New Zealand for example, the Government has pledged to decarbonise the country by 2050.” Another way the Government is showing its support for the business for good movement and social enterprise sector is through its partnership with the Ākina Foundation – the country’s principal intermediary for social enterprise. “At Ākina, we’re working with government, local councils, funders, business and community partners to create the conditions for social enterprise and business for good to thrive,” says Ākina manager Jill Borland. “Using the levers of impact investment, procurement and capability, we’re helping to create a globally competitive, prosperous, sustainable and innovative economy where all residents can share in the benefits of opportunity.”

Photo above: 27Seconds. Left centre: Bailey Peryman. Bottom left: Claude Pertusati. Bottom right: Jacqueline Farman.

@CECC96

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“Social entrepreneurs and social enterprises are key to building an economy that regenerates the environment and creates social foundations for our people and communities to thrive,” Jill says. “However, in New Zealand there is a lack of specific legal structures for, or definition of, social enterprise, and that can be challenging when it comes to things like investment and taxation.” In defining business for good and social enterprise, the difference has to do with whether the enterprise has a clear impact model, and what happens to the company’s profits; how much of this goes back into creating positive impact. “Businesses for good are purpose-driven, they’re not motivated solely by profit,” Jill says, “They have both an impact model and a business, or profit, model.”

Finding your purpose Uncovering purpose and implementing it into a sustainable and profitable business strategy, however, isn’t as easy as it sounds. Jacqueline Farman says there’s no question about the strengths of the business case for social purpose as a driver of business success. “Research tells us that roughly 30% of an organisation’s value comes from its relationship with society. But purpose is something that’s often hidden in the background and left out of the leadership conversation because it’s not something companies are used to.” “It’s not how businesses usually talk, and I think that’s where the key problem lies,” she says. “People aren’t used to thinking about it in a commercial environment and that needs to change.”

“There’s a real joy in knowing that every time we sell our wine, a survivor of slavery is helped. Having that purpose behind our work is very rewarding.” Alanna Chapman, 27Seconds – a local wine brand that gives 100% of its profits away to end modern day slavery.

Photo: Clinton Lloyd

The Chamber Update Q4 2018

Feature

Photo: Clinton Lloyd

“We believe in a new impact economy where all businesses are a force for good. And we believe that the positive feedback loop Conscious Consumers creates will accelerate our way towards this vision.” Claude Pertusati, Conscious Consumers – a unique technology platform that connects consumers and business for good organisations.

Photo top: Cultivate Christchurch Centre and bottom: Conscious Consumers

@CECC96

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“Business for good is the new status quo. If you’re not employing purpose in what you do then you’re either going to get sick of it yourself, or the market is going to devalue your goods and services.” Bailey Peryman, Cultivate Christchurch – an urban farm that gives a fresh start to youth and homeless in Christchurch.

Photo: Clinton Lloyd

She says every organisation has a vision – a customer promise or strategic goal – but it’s not always clear why the vision exists. “A lot of the time, mission statements or sustainability goals are disconnected from the strategy which means they’re not at the top of the leadership agenda,” she says. “So, for a long time, there were no consequences if you achieved them or not.” “But purpose is like everything else in business – if it matters to you (which it should), you’ll measure it and you’ll share the results with your stakeholders.” Puck Algera agrees that the implementation process has to be active – not passive. “You can’t just make a for-purpose statement that looks good on paper, it has to be integrated all the way through your organisation,” she says. “And I think we’re only at the start of that.” Having completed extensive research on purpose-led business decisions and impact strategies, Puck says too many businesses lose sight of purpose, or avoid defining it, because they get overwhelmed by the idea of it. “But deep down, it’s just common sense,” she says. “Being a good business is a lot like being a decent human being. It comes back to what it means to be a good person, a good neighbour, and a responsible friend.” This starts with the leadership team according to Rebecca Mills; however, it’s not necessarily their sole responsibility. “It’s crucial for board members and other members of governance to buy-in to purpose and show a commitment to approaching it from a strategic perspective,” Rebecca says. “They should be asking questions like: what is our definition of success? What are the problems we want to solve? What do we want for the future of our company? Then work to marry their answers up with societal or environmental issues and business outcomes.”

From there, Rebecca suggests undertaking a listening project – listening to employees and even external stakeholders about what they want, and the issues they’re most concerned about solving. “To achieve enterprise-wide purpose, it needs to be a collective vision, something everyone can get on board with and work to achieve.”

Telling your story Telling your story is another important part of the business for good movement, and something Jacqueline Farman says is almost as important as the purpose itself – especially when it’s done well. “Every business has a story to tell,” Jacqueline says. “And that’s where purpose comes from. It comes from the DNA of the business.” “Without stories, people will see right through you. And with social media and an increasingly growing number of empowered consumers, there’s nowhere to hide.” According to Rebecca Mills, sharing your story with others – including your employees, your consumers, and your investors – is also the best way to avoid being seen as inauthentic, or to be greenwashing. “The best thing any organisation can do – especially those that are purpose-driven for the good of their community or the environment – is to share their journey as transparently as possible,” Rebecca says. “Because consumers really respond to that.” She says consumers have been bombarded with words like ‘natural’, ‘green’, ‘sustainable’, and ‘ethical’ for so long that they’ve come to rely on authentic brand narratives to direct their purchasing decisions. “And this requires hard evidence,” she says. “Proof that your organisation is having an impact.”

The Chamber Update Q4 Q2 2018

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Measuring your impact Measuring impact is an emerging craft in New Zealand, and something Jill Borland believes must continue to expand if we want to be a leader in the social enterprise and business for good space. “Many impact measurement models already exist, however there’s a low level of knowledge or awareness of these in New Zealand,” Jill says. “And this is something the Ākina Foundation is working to build capability in.” Measuring and telling the story of impact is also one of the best ways to secure investment. “Impact investment is a growing form of investment all over the world as intentions to do business for good gain momentum,” Jill says. “It’s a huge advantage to have aligned investors who pump money into your organisation for the same reasons your business exists.”

Photo: Clinton Lloyd @CECC96

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However, those measures can require an entirely different mindset. “Impact modelling and measurements is a lot more qualitative,” Puck Algera says. “Which can be challenging for businesses that are used to financial data.” “But it’s important to look at it holistically – taking a social, cultural, environmental and financial approach because at the end of the day you still need to report on performance.” Rebecca Mills says a key way to measure impact is to align your objectives with international frameworks such as the United Nations Sustainability Goals and the Stockholm Resilience Centre’s Planetary Boundaries. “If every company in New Zealand were to measure their impact performance against internationally recognised models such as these, we would be able to measure our collective impact as a country,” Rebecca says. “Which would then help the social enterprise community and our government to build traction in this space.”

So, where does New Zealand sit? As one of the easiest places in the world to do business – with a supportive Government investing in social enterprise – New Zealand has a number of strategic advantages in the business for good space.

“If you have an idea, it’s quite easy to make it a reality in New Zealand,” Rebecca Mills says. “Our two degrees of separation also makes it relatively simple to connect with the right people and form the right partnerships.” “However, in terms of government structures, legal frameworks and funding, there’s still some work to be done.” And this is where organisations like the Ākina Foundation, The Lever Room, The Purpose Business, and Kin are starting to make a real difference. “We have a strong commitment from central and local government, philanthropic groups, and the business community to partner around this transformation for a better New Zealand, and a better world,” says Jill Borland. “We’re also connecting with others internationally – including Scotland and Australia – to learn from their experiences to advance the movement here in New Zealand.” In terms of Canterbury’s position – and our business community’s preparedness for change – Jill says we couldn’t be better placed to welcome the future of social enterprise and business for good. “Christchurch and the wider Canterbury region is such an exciting place in terms of the conditions for social enterprise and business for good initiatives to thrive,” Jill says. “Postquake, the whole regeneration of our community has enabled us to collaborate for collective impact.” As a result, Jill says it’s the perfect environment for a community willing to challenge the status quo. “We’re open to change and have the talent, community and resources to innovate in ways that will see businesses here sustain both profitable financial returns, and positive environmental, socio-economical and global impacts.”

“It’s a really exciting time to be in business for good.”

Ākina Foundation’s Top Tips •

Have a solid business plan

•

Have a solid impact model and align everything you do around that

•

Align your structure and investment models

•

Measure and tell the story of your impact

•

Align your communication approach to focus on purpose and impact.

Photo top: Kilmarnock Enterprises. Bottom: Jill Borland, Ākina Foundation.

The Chamber Update Q4 2018

Kaikoura two years on

Two years on from the magnitude 7.8 Kaikoura earthquake, Update invited six local and how they are working to rebuild their community.

Encounter Kaikoura

Whale Watch

For nearly 30 years, the team at Encounter Kaikoura has shared the region’s beauty, wonder and renowned wildlife with international and domestic tourists.

As the country’s only marine-based whale watching business to operate year-round, Whale Watch Kaikoura attracts thousands of international tourists and local residents to see giant sperm whales, fur seals, and dusky dolphins. So, when the magnitude 7.8 earthquake struck in 2016, Marketing Manager Lisa Bond knew the company – and the community – was in trouble.

“Encounter Kaikoura is a multi-faceted business, and involves the operation of two wildlife tours, a café, a gift shop and a small meeting and conference venue,” says business manager Lynette Buurman. “Our environment and wildlife is very special to us, and we love to share it with visitors from across the globe.” Prior to the earthquake, Lynette says she and her team were busy preparing for another eventful summer – one that would unfortunately, never eventuate. “We were looking forward to another jam-packed season,” she says. “Then the earthquake hit and totally transformed the region.”

“We were gearing up for what was looking to be our busiest summer yet,” Lisa says. “In fact, we’d just hired our summer staff. But after the earthquake hit we couldn’t access the marina facilities, which meant we couldn’t even operate.” Following 49 days of closure, Whale Watch Kaikoura reopened its doors to the public, but could only operate at high tide because of the newly formed coastline.

She says words can’t describe the impact the earthquake had on the local community, and the businesses that work to support it.

“In summer, we usually operate around 16 tours a day,” she says. “But in 2016/17, we only took the boat out three times a day – sometimes even less.”

“Nothing prepares you for the feeling of desperation, and the fact you’re no longer in control of your life – or your business,” she says. “The situation was so huge and so confronting.”

While the company saw an 80% decrease in visitors, Lisa says the work they did with other tourism operators and the local community ensured consistent numbers.

With no customers, a damaged harbour, a broken building, an uplifted seabed and no access in or out of town, Lynette says the situation couldn’t have been any worse.

“We needed to keep everyone informed,” she says. “So we would send out weekly updates, communicate via social media, and cooperate with organisations like Destination Kaikoura.”

“But we knew we had to act quickly, so we developed a response plan to engage with our customers, suppliers, insurers, banks and most importantly, our staff,” she says. “We tried to manage the situation as best we could.”

Whale Watch later received support from advertisers and industry partners who helped share their ‘open for business’ message to the masses.

While the business itself hasn’t changed much since 2016, Lynette says they now know how to overcome catastrophic circumstances. “We have learnt a great deal since the earthquake, and I think we are a much stronger and better business as a result.”

“Two years on and we’re gearing up for another busy summer – which is just fantastic,” Lisa says. “We’ve worked hard to maintain a quality marine experience, and while we haven’t changed what we deliver, we’ve certainly changed how we go about promoting our business.” Today, Whale Watch collaborates with ChristchurchNZ, Christchurch Airport, Hurunui Tourism, Destination Kaikoura, Hanmer Springs Thermal Pools, and Encounter Kaikoura, in rebranding the old Alpine Pacific Triangle. “As a business, we’re finally ready to move on and prepare for the future.”

@CECC96

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businesses to share their experiences of the immediate aftermath,

South Pacific Helicopters

Dunlea

In October 2016, just one month before the Kaikoura earthquake struck the region, Daniel and Monique Stevenson launched South Pacific Helicopters – a scenic helicopter and whale watching experience for domestic and international tourists.

Dunlea Products Ltd and Mudgway Trailers have been family owned and operated by the Dunlea family since 1985. Today, the company provides a full range of engineering products and services to the Kaikoura region and greater New Zealand.

“I’d just returned from working overseas when I came across the opportunity to start a business and share my passion of the local area and its wildlife with others,” Daniel says.

“Dunlea is your one-stop-shop for engineering, mechanical requirements and outdoor power tools,” says Administration Manager Jill Dunlea.

Today, South Pacific Helicopters is one of a small handful of businesses entitled to operate whale watching trips in New Zealand under licence from the Department of Conservation.

“Together with Mudgway Trailers, we provide quality, customdesigned and built trailers and accessories, farming products, as well as commercial and recreational boats.”

“We also offer bespoke helicopter land and sea experiences, like charters to nearby mountain ranges,” Daniel says.

Like other businesses in the region, Dunlea Products Ltd was operating at full capacity prior to the earthquake of 2016 – with all 18 staff preparing for a busy December.

And while the business no doubt relies on tourism, Daniel says the immediate aftermath of the earthquake didn’t directly impact the company’s ability to operate. In fact, it instead gave the family-owned business the unique opportunity to help others. “Following the earthquake, we turned our attention towards the earthquake relief,” he says. “And later, the rebuild effort. This kept the business profitable during what was an otherwise challenging time.” It also gave them the opportunity to purchase a second helicopter just six months after the earthquake and develop a post-earthquake experience called Aftershock Adventure. “This 40-minute tour enables us to show tourists the sheer force of nature, and the geological and environmental changes to the Kaikoura coastal areas, mountain ranges, rivers and infrastructure,” Daniel says. “Which is something we think is important for people to see.” Earlier this year, Daniel and Monique acquired a fixed-wing aeroplane whale watching company from close friends, and say they are now looking forward to building both their brands. “We recently bought a new 7-seat aircraft to standardise our Wings over Whales fleet and have plans to add another 6-seater helicopter to South Pacific Helicopters very soon.”

“We were in full production mode to deliver on Christmas trailer orders,” Jill says. “But the earthquake changed our trajectory completely.” “We had building damage, millions of nuts and bolts to sort, and 64 trailers to assemble and deliver by Christmas Eve.” However, getting products in and out of Kaikoura proved a real challenge because of the damaged roads and landslides. “We just did what we could to get our stock in and out of the region – working long, stressful hours when necessary.” While taxing and costly, Jill says these hours paid off because it enabled them to keep their out of town customers. “Two years on and we’re still fully operational,” she says. “We’ve also diversified our engineering division and enhanced our hydraulic business to meet the rebuild needs post-quake.” The local company also increased its employee count from 18 to 28 – something few businesses in the region have achieved since 2016. “Now things are returning to normal, we’re all looking forward to a holiday,” Jill says. “Because we not only had to keep the business running – we also had to deal with damaged houses, insurance claims and unusable roads.”

The Chamber Update Q4 2018

Kaikoura two years on

Kaikoura TOP 10

Gecko Gearz

The Kaikoura TOP 10 Holiday Park has been a family-owned business since 1993. Today, it’s managed by siblings Ed, Simon, and Alannah Nolan.

In 1999, Penny Betts took the plunge and launched Gecko Gearz in Kaikoura.

“We offer a range of accommodation from powered camping sites and basic cabins, through to self-contained motel units,” says co-owner Ed Nolan. Like others in the business community, the Kaikoura earthquake caused a lot of pain for the Nolan family, and significantly affected the TOP 10 Holiday Park. “It had a pretty huge impact, as one could imagine,” Ed says. “Guests couldn’t stay with us immediately after, and due to the road-closures, we couldn’t receive new guests either.” “We also had a large number of pre-paid bookings for the summer season – some of which had already been earmarked in the budget.” While they refunded a majority of prepaid accounts, it did lead to cashflow constraints. Fortunately, the holiday park discovered a new, albeit temporary, demographic during the rebuild.

“Gecko Gearz works with various artisans and ethicallyresponsible manufacturers from Nepal, Thailand, and Bali,” Penny says. “We supply unique garments, accessories, jewellery and hidden treasures from overseas.” On the night of November 13th, 2016 Penny was posting an update to Facebook about the resilience of the people in Nepal – who she had just returned from visiting to show her support following their own earthquake in 2015. “Ten minutes later, the earthquake struck Kaikoura,” she says. “And things just went from bad to worse.” Penny was expecting 1.5 tonnes of stock to arrive in Christchurch that day, but couldn’t access it, sell it, or return it because of the road closures. “Kaikoura was completely shut off, so I had no access to fuel or running water, let alone my stock,” she says. “It also meant I had no new customers either.” So, Penny decided to take Gecko Gearz to markets, car shows, and lifestyle expos around New Zealand.

“We ended up attracting a number of contractors who, because of their long-term construction work, needed temporary accommodation.”

“I decided if people couldn’t come to Kaikoura, I would take Kaikoura to them,” she says. “I also operated as a wholesaler to sell excess stock.”

Ed says they also received support from the TOP 10 Holiday Group, with a number of partner parks and head office promoting their services.

Penny also played a role in setting up the Uplift Kaikoura Hub, which she says was fully operational in time for the reopening of State Highway 1.

“We also updated guests with automated email communication about the status of the roads,” he says. “And while cashflow was difficult, we had very minimal maintenance costs to keep up with – so, we’d like to think we’re back to normal now.”

“It looked amazing, and gave the community a real sense of hope,” she says. “We wanted to show we were open for business as usual – and I think we achieved that.”

Two years on, and the sibling trio are investing in two brandnew apartments to help with the region’s supply and demand concerns. “Our long-term goal is to develop a year-round indoor pool complex with a fully retractable roof,” Ed says. “Which would encourage guests to extend their stay in Kaikoura.”

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While she’s optimistic, Penny says she doesn’t know what the future looks like just yet. “I’m still waiting to hear from insurers,” she says. “But I have the restart container until 2020. I’m just looking forward to a busy summer season – we all deserve, and need, it.”

Westpac Champion Business Awards

The Westpac Champion Business Awards provide an opportunity to recognise and celebrate the excellence, innovation, and success of businesses and not-for-profit organisations in the Canterbury region. @CECC96

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The Chamber Update Q4 2018

2018 WINNERS

Congratulations. Regus Champion Service Delivery – Small Enterprise

ChristchurchNZ Champion Innovation

Smart Membrane Solutions

Lincoln Agritech Ltd

Smart Membrane Solutions are Dairy Membrane Filtration Specialists with the purpose to ‘Put Process Managers at Ease’. This includes products and services which increase safety, improve plant reliability, reduce product losses, increase efficiency of the operation, provide purpose-designed equipment, identify plant optimisation initiatives as well as training for plant and technical staff.

Lincoln Agritech is an innovation-driven business with a vision to be the best specialised science company in NZ. Its multidisciplinary R&D personnel deliver leading-edge science and engineering knowledge and technologies across the primary sector value chain (environmental, primary, processing and new materials applications).

Bayleys Real Estate Champion Service Delivery – Medium/Large Enterprise

City Harvest Food Rescue

Christchurch Airport Christchurch Airport has re-defined its purpose, role and mission, based on its regional leadership and activities making a significant contribution to the social and economic wellbeing of Christchurch, Canterbury and the South Island. It has rebuilt its gateway position and air connectivity to international markets, working alongside airlines and tourism organisations to actively drive tourism to the South Island, while ensuring the airport provides a world class customer experience. Champion Producer/Manufacturer

Link Engine Management Link Engine Management is a world renowned global leader in motorsport electronics and performance technology exporting to 65 countries. The company engineers and creates technology that manages and maximises the performance of complex race vehicles. Recent success has meant Link has doubled its sales in the last two years and is on track for another record year in 2018/19. Christchurch Airport Champion Emerging Exporter

Quality New Zealand

Rata Foundation Champion Community Impact – Small Enterprise

City Harvest Food Rescue rescues quality surplus food, provides it to those struggling to make ends meet, and helps to create tomorrow’s healthy and sustainable communities. As the City’s only non-faith based, non-politically aligned food rescue organisation, what started as a charity two years ago is now a growing charitable business. Today CHFR rescues, sorts and redistributes 6.5 tonnes of food per week helping their registered charities provide more than 18,000 healthy meals every week. The Press Champion Community Impact – Medium/Large Enterprise

The Christchurch City Mission The Christchurch City Mission is an organisation grounded in the lives of the people they serve. They act as a conduit in their community; connecting the dots, bringing together organisations, families and individuals. The City Mission works to find ways for our community to help each other, and to build connectedness throughout all corners of our region. Christchurch City Council Champion Business for Good AND Ara Institute of Canterbury Champion Workplace

Kilmarnock Enterprises

Quality New Zealand is a niche supplier of New Zealand’s finest quality products and services to the rapidly expanding Indian market. With offices in Mumbai, New Delhi, Bangalore and Kolkata, the team now service retail and food service channels in over 23 cities. QualityNZ remains passionate, partnering with New Zealand producers wherever possible to expand exports into this burgeoning market.

Kilmarnock is changing attitudes towards intellectual disability through education, employment, and opportunity, empowering people to lead purposeful and dignified lives. Everything they do supports the development, happiness, and health of their employees. Their newly formalised Health and Wellness Programme, ‘Flourish the Kilmarnock Way’, sets out to systematically transform this for their team, addressing four core areas of wellness.

Lyttelton Port Company Champion Exporter – Medium/Large

ACC Champion Workplace Safety

Seequent

Mt Hutt Ski Area

Seequent is a world leader in the development of visual data science software for understanding subsurface geology, with customers in over 90 countries. Stakeholders, including geologists and executives, use this understanding to confidently make critical, time-sensitive, investment and environmental decisions about earth, environment and energy challenges. The company’s technology is contributing to the modelling, understanding and management of geological risk for some of the biggest earth, environment and energy projects on the planet.

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Officially New Zealand’s best ski resort, Mt Hutt is the legendary big mountain ski experience known for its friendly Kiwi hospitality, great service, spectacular views and wide, open terrain. In recent years, Mt Hutt has implemented some hugely successful initiatives designed to grow participation in winter sports.

Smart Membrane Solutions

Christchurch Airport

Link Engine Management

Quality New Zealand

Seequent

Lincoln Agritech

City Harvest Food Rescue

City Mission

Kilmarnock

Mount Hutt

SwiftMed

Ryan Sanders

Wynn Williams Champion Emerging Business

SwiftMed SwiftMed has doctors who consult with patients online via video-chat and then provide prescriptions to their home or pharmacy nationwide. The company goes to extraordinary lengths to maintain patient confidentiality and privacy – with all patient information stored in secure databases that comply with the latest New Zealand guidelines for storing medical records. MYOB Champion Emerging Leader

Ryan Sanders (Haka Tourism Group) Ryan Sanders is the founder of Haka Tourism Group (HTG) which includes brands across the tour, hostel, hotel and education markets. Under his leadership, HTG promotes a culture of continuous improvement, has a highly engaged work-force to enhance the customer satisfaction and has an anonymous weekly staff engagement survey, which places its staff in the world’s top 10% engaged employees.

Special Commendation

Dame Adrienne Stewart Philanthropist Dame Adrienne Stewart is chairwoman of the Christchurch Symphony Orchestra Foundation, and was given a special commendation at this year’s awards in recognition of her contribution to business and the arts over the past 40 years.

The Chamber Update Q4 2018

Westpac Champion Supreme Winners

Supreme Winners Update spoke to this yearâ&#x20AC;&#x2122;s Supreme Award winners about the awards, their business, and how theyâ&#x20AC;&#x2122;re helping to build a better Canterbury for all. Small Enterprise City Harvest Food Rescue How will this award add value to your business? The greatest value is in being recognised as a successful well-run and transparent enterprise. Organisations such as ours have to navigate unique challenges, especially in fiscal management and stewardship. This award recognises the commitment of our team, the dedication of our board, and the strength of the collaborative links developed within the community.

What sets your business apart? The basic premise of our business is simplicity in structure, total transparency, and an absolute belief in respect for the individual. However, we operate CHFR as a charitable business not just as a charity. From a judging standpoint we know that strategy was an important element. We recognise that being part of a strategy that helps the greater good can develop an inclusive and passionate culture amongst those who work in such an organisation.

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How important is it for businesses to consider their impact on the community? We recognise that our business decisions influence employees, customers, suppliers and competitors, however our operations also directly affect our communities and the environment. Organisations, through their operations, can actively contribute to the progress or otherwise of society. When companies are involved in the community either through collaboration or direct impact, they tend to stand out amongst their peers.

What makes Christchurch a great place to do business? Christchurch is unique â&#x20AC;&#x201C; diverse and quirky yet traditional and opinionated; new and transformative on one side, conservative and historical on the other; full of opportunity yet beset with all the social challenges experienced in any sizeable city. And of course, these are compounded by what Christchurch has been through in the last 8 years. This, with the spirit of our people and a focus on a future, is what makes our city a great place to do business.

Medium/Large Enterprise Seequent How will this award add value to your business? We’re thrilled to be able to share our success story through the awards and to support the local economy. We have a very global focus as around 99.9% of our software is exported to customers in over 90 countries. But, half of our 250 strong global team (and growing fast) is based at our Christchurch HQ – so it’s important Seequent is at the top of the list as an employer for talented local people. The awards are also a great opportunity to share our experiences with other companies with global aspirations and to learn from others.

What sets your business apart? We’ve built a reputation globally as a highly innovative and customer focused company and have been expanding rapidly into new sectors and geographies as a result. We first built a leading position in the mining and minerals sector by delivering revolutionary innovation in geological modelling. We’re now leveraging this experience and capability into new sectors: civil engineering, environmental and energy. The judges noted that we’ve been continually raising the bar in visual data science for 15 years, and that this innovation combined with our export success was impressive.

How is Seequent helping to solve some of the greatest geological risks in the world? Seequent’s technology enables people to create rich stories and uncover valuable insights from geological data, and ultimately make better decisions about their earth, environment and energy challenges. The company’s technology is involved in some of the world’s most important and challenging projects, including the first final repository for nuclear waste in Finland, multi-country vehicle and rail tunnel projects in Europe, mining and minerals projects from Australia to Africa and water quality projects globally.

What makes Christchurch such a great place to do business? Christchurch has a well-deserved reputation as having a worldclass technology sector. Seequent was born out of Christchurch – with a world class team here building on the work of the local founders to grow into a global company. Christchurch is a great place for smart and creative people to live and work in - it’s great for families and we’re close to the outdoor pursuits. People wanting to work in a company with a global vision can get that in Christchurch, at companies like Seequent, whilst enjoying the great quality of life here.

The Chamber Update Q4 2018

Behind the Brand: Isaac Construction

Update speaks to Isaac Construction CEO Jeremy Dixon about business for good, and the Isaac Conservation and Wildlife Trust.

Tell us a bit about Isaac Construction.

HEADING

Isaac Construction Ltd is a privately owned, Christchurchbased horizontal construction company that will soon celebrate 68 years in the civil construction industry â&#x20AC;&#x201C; having been established by Sir Neil and Lady Diana Isaac in the 1950s. The companyâ&#x20AC;&#x2122;s roots are firmly established in roading construction and surfacing within the wider Canterbury areas and upper South Island regions. With a current full-time staff numbering 250, the company delivers a full complement of construction services.

Civil construction is a large industry. What makes Isaac Construction unique? Isaac is owned (in large part) by the Isaac Conservation and Wildlife Trust (ICWT), which does amazing work for the conservation of native NZ flora, fauna and heritage. This is unique in the world as far as we are aware, in regards to construction companies, and represents a major point of difference for Isaac. The other point of difference is our investment in developing our people. While every business says this, we do it differently. We are directly responsible for supporting nearly 300 families, so all of our strategic planning, training and development, goals, core values and behaviours are based around this. We know that if we can improve the lives of the people who work with us, they in turn will make the company a better place to work.

How has the business changed since its inception? In recent times, we have worked on developing the individual to reach their potential, whatever that may be. The business is no longer driven, as it once was, from the top by the passionate, motivated and tireless founders, it is now driven at all levels of the business by people who are aligned to the original purpose, as well as the desire to work together to improve each day and achieve something special as a group of people.

The Chamber Update Q4 2018

Behind the Brand: Isaac Construction

Tell us a bit about the Isaac Conservation and Wildlife Trust. The Isaac Conservation and Wildlife Trust (ICWT) is a selffunding charitable trust that upholds the legacy of Sir Neil and Lady Diana Isaac, to protect and proliferate the fragile natural treasures of New Zealand. The purview of the Trust Deed is to ensure that the Trust will exist in perpetuity and does not seek outside funding to achieve its philanthropic goals. The main intentions of ICWT are: • The conservation of flora • The conservation of fauna • The restoration and protection of heritage buildings and structures • The promotion of conservation through education and research •  Quarry reclamation.

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How has being involved in the Isaac Conservation and Wildlife Trust benefited Isaac Construction? Having a common purpose for our staff, which has a long and proud history of supporting the Isaac Conservation and Wildlife Trust, has been the cornerstone of building our company culture. We regularly run Isaac Family Days, where staff get the opportunity to bring their family and friends along (as well as their main customers) to show them what it is we go to work for each day. In regards to our customers and their view of our work, I don’t think it is fully understood just how big an undertaking this is or how unique and wonderful this model of business and ownership really is. However, that’s something we’re currently working on.

What else does Isaac Construction do to promote ‘business for good’? We are involved in supporting the communities that our people live and play in in many different ways. Examples include the sponsoring of local sports teams, local events and charities that align with our values and are within our community. We have also recently become the Regional Partner of the Crusaders Super Rugby Team and have used this as a way to give back to the community through school visits, staff events, and community sports team visits.

www.isaac.co.nz

The Chamber Update Q4 2018

Member Profile: My Vita Bag

Saving the planet one bag at a time

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Today, Cecilia’s reusable mesh and muslin produce bags are sold in up to 40 different stores across New Zealand and can be purchased via her online store. “Launching My Vita Bag took a lot of time and research,” Cecilia says. “I could have sourced cheaper non-ecofriendly materials or bags from China, but that’s not what I wanted My Vita Bag to be.”

“I wanted to create a 100 per cent ethical and environmentally-friendly business with a sustainable supply chain.” So, Cecilia took her time building relationships with ethical Fairtrade certified farmers and factories in India, who provide fair work opportunities to those in their local community.

As a mother, businesswoman, and environmentalist, Cecilia Clavijo says it’s important her children have the opportunity to grow up in an environmentally-friendly, ethical, and sustainable world. So, when she discovered the human population uses more than 5 trillion plastic bags a year – and that New Zealand was responsible for 1.6 billion of them – she knew something had to change. “It all started in my own household,” Cecilia says. “Purchasing reusable grocery bags and using environmentally-friendly reusable containers every chance I could.” “But when I went to the grocery store, I realised I still had to use plastic bags in the fresh produce department – there was no alternative.” That’s when Cecilia decided to launch My Vita Bag – a sustainable solution to single-use plastic bags that are made using certified organic cotton and are 100% biodegradable. “I was completing my post graduate degree in business management when I received a scholarship for the University of Canterbury’s Centre for Entrepreneurship,” Cecilia says. “This allowed me to focus on My Vita Bag full time.” For almost a year, Cecilia spent every day researching ethical manufacturers, sourcing environmentally-friendly materials, and validating the market to see if there was an appetite for her product. Then, while presenting to the Sustainability and Innovation Committee at the Christchurch City Council, she met the sustainability manager of Foodstuffs South Island. “He was really interested in the product and wanted to roll them out across the South Island in all the Foodstuffs stores,” she says, “From there, things really kicked off.”

“All of our packaging is plastic free as well and all shipments from India are delivered in plastic-free cartons,” she says. “I’m also hoping to support our overseas workers with healthcare and education in the near future.” While Cecilia agrees there’s a huge demand for plastic-free bag alternatives in New Zealand, starting a business for good enterprise wasn’t easy. “It took some time to break even,” she says. “So, you have to be very clear about the purpose of your business – when you have a reason why, there’s no mountain too high.” Now that her business is growing, Cecilia says she wants to develop a My Vita Bag fundraising scheme for schools and other organisations. “We want to encourage organisations to run ethical fundraising schemes that contribute and encourage good values in our kids,” she says. “It’s about changing behaviours and daily routines to build a sustainable future, and that starts with our children.” Cecilia hopes to receive an official Fairtrade certification by the end of the year and expand her operation internationally. “We want to provide My Vita Bags to the entire world, and give back to people, communities and Mother Nature.”

www.myvitabag.co.nz

The Chamber Update Q2 2018

Member Profile: Ravensdown

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Ravensdown:

Smarter farming for a better New Zealand As one of the largest farming cooperatives in the country – with more than 24,000 active shareholders – Ravensdown CEO Greg Campbell says the company is committed to building a more sustainable, environmentally-friendly, and socio-economically responsible agrisector. “Ravensdown exists to enable smarter farming for a better New Zealand,” says Greg Campbell. “Our products, expertise and technology solutions enable farmers to reduce their environmental impact and optimise value from the land.” And while sustainability has been at the heart of the cooperative’s strategy since its inception 40 years ago, Greg says its relevance has never been greater than right now. “To build a better New Zealand, we need to ensure economic outcomes, as well as social and environmental ones,” he says. “At Ravensdown, we don’t see that as a challenge – we see it as an opportunity to respond to a changing world.” Today, Ravensdown has the largest rural environmental consultancy business in New Zealand – supporting farmers and advising on sustainability best practice. “Our objective is to help rural communities meet their sustainability and environmental goals within the regulation framework,” Greg says. “We do this by collaborating with industry professionals and integrating technology solutions like hyperspectral imaging and interactive mapping.” For the first time in 40 years, Ravensdown also reported on its CO2 emissions using an integrated reporting model – something Greg says is just as important as reporting on financial results. “In order to ‘control the things we can control’ and get our house in order, we need to calculate our footprint,” he says. “It’s about being transparent with our stakeholders by measuring the impact we have on communities.” The company has also signed the Climate Leaders Coalition, joined the Sustainable Business Council and is supporting the Water Pledge to make New Zealand’s rivers swimmable for future generations. “We believe that New Zealand needs smarter farming for the sake of its environment, prosperity and for communities,” Greg says. “As farming faces disruptive trends that will have a bearing on the value it contributes to New Zealand, Ravensdown is evolving so that future generations benefit from our efforts.”

John Holmes is part of the Ravensdown team which runs the largest farm environmental consultancy in New Zealand.

“So now we use a sustainability lens in everything we do, in every decision we make – whether it’s investing in new plant and equipment, new products or new technologies.”

“It’s about long-term thinking and stewardship; building something lasting, something that collectively we can be proud of.” According to Greg, business for good isn’t just the right thing to do, it also makes good commercial sense. “Over the last year, we’ve not only achieved more financially, we’ve also seen an increase in market share and have built a positive employment brand,” he says.

www.ravensdown.co.nz

The Chamber Update Q4 2018

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Lane Neave

SMEs: Five funding options to grow your business Financial backing is an essential part of a business starting out, aiming to grow or moving into a new phase of development. In the current business landscape, there are a range of options available. Lane Neave Corporate Partner Claire Evans covers five possible pathways a business can access funding.

Self-Funding and â&#x20AC;&#x2DC;Bootstrappingâ&#x20AC;&#x2122;

If you have money to spare, or the appetite to take on personal debt, funding your business using your own cash can effectively achieve growth without giving up an ownership stake. With strict micromanagement and salary sacrifices, you could also bootstrap your business by allowing it to fund itself from its profits.

2 Loans

Traditional loans from the bank or non-bank lenders can provide the capital required to expand. Banks however can be more averse to high risk ventures than smaller lenders, and in either case, the loan provider may require security over your business or personal assets to protect them against default.

Angel Investment

Angel investors are normally wealthy individuals interested in supporting local business endeavours through funding and mentorship. If your business is taking its first steps, acquiring funding from an angel investor or cornerstone investor in exchange for an equity share can propel your business forward.

4 Crowdfunding

You could use a variety of crowdfunding or peer-topeer lending platforms to pitch your business within the online sphere. Typically, a successful pitch can provide businesses with many smaller investments from a larger number of investors. Investments can be made in exchange for debt or equity consideration, or for other rewards.

Venture Capital

Venture capital firms ordinarily invest in businesses with high expected returns. If your business meets the criteria, venture capital can provide substantial funding and the potential to grow large, quickly. However, you could be required to give up your controlling share in the equity of the business and allow the investors to take on management roles.

Claire Evans of Lane Neave can assist with the legal elements of capital raising and can help you decide which option works best for your business.

www.laneneave.co.nz

The Chamber Update Q4 2018

Westpac Growth Grants

PURE Sports Nutrition Westpac Business Growth Grants Canterbury & West Coast winner Update speaks to PURE Sports Nutrition founders Simon Kraak, Marewa Sutherland and Rosa Carter about the Westpac Business Growth Grants competition and the burgeoning company’s plans for the future. In 2012, Christchurch siblings Simon Kraak and Marewa Sutherland noticed a sizeable gap in New Zealand’s sports nutrition market. “Putting cost aside, we asked ourselves what it would take to make the world’s best sports drink,” says Director and Founder, Simon Kraak. “We discovered that you could create a really great and affordable product using real ingredients with no artificial colours or flavours.” Following a year of research and development, PURE Sports Nutrition was born – taking the health sports nutrition industry by storm. Today, the company has a full range of before, during, and after workout nutritional products – including an electrolyte hydration range, fluid energy gels, an endurance range, recovery and lifestyle range, as well as a variety of branded accessories and apparel. “All of our products are manufactured in Christchurch, and all of our suppliers are from within New Zealand.” says Simon.

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Approximately 40% of their revenue comes from overseas, with the company exporting to Australia, Singapore, Hong Kong, the United Kingdom, and the Middle East. They’re also about to launch in eastern Europe before targeting the US and China next year. “That’s why we decided to enter the Westpac Business Growth Grants,” says Co-owner and Commercial Manager Rosa Carter. “Our focus for the next few years is to increase our revenue, hit our targets and extend our range, so it was the perfect opportunity to be peer reviewed by other businesses and corporate leaders.” Going into the competition Rosa says she knew the judges would want to know PURE Sports Nutrition’s latest numbers. “We had to make sure we had the data to back everything up, and that we knew our figures really well.”

On June 29th, Rosa was told PURE Sports Nutrition had won the Westpac Business Growth Grants competition for the Canterbury and West Coast region and would be making its way to Auckland for the final judging event in July. Westpac Area Commercial Manager Mark Forward says Westpac is committed to helping upcoming Kiwi businesses reach their full potential, and the Growth Grants allows them to do that.

“Through the Growth Grants competition, we’re able to provide advice, financial support and mentorship to the Kiwi businesses making a difference in the community.” Mark says it was a mixture of PURE Sports Nutrition’s past achievements, community involvement, and potential for growth that really stood out to the Canterbury and West Coast judges.

“They were really clear about who they are, where they sit in the market, and where they see themselves going in the future,” Mark says. “They’re a stand-out Canterbury business and deserve a huge congratulations.” While PURE Sports Nutrition didn’t take away the top prize of $40,000 cash and $10,000 worth of marketing support, as a finalist the company founders did attend the Nurture Change Business Retreat in Hawaii, and will receive expert business mentoring in legal, HR, and accounting. “The Westpac Business Growth Grant also provided a business health check,” Rosa says. “To have our elevator pitch down pat, all be on the same page and know where we’re headed strategically was a great bonus.” This year’s awards were judged by Lisa Tumahai (Chair of Ngāi Tahu), David O’Connor (Chair of BDO NZ), Zac de Silva (Founder of Nurture Change), Alex Magaraggia (Founder of Ecoware), Samantha Gadd (Founder of Humankind) and Mark Steed (Head of Commercial, Westpac).

The Chamber Update Q4 2018

Orion

Orion: powering a sustainable region Over the last seven years, Orion has been focused on repairing the city’s electricity network increasing its resilience and connecting record numbers of new customers to meet the needs of a growing region. Today – having completed its restoration goals a year ahead of schedule – CEO Rob Jamieson says the electricity network is refreshing its goals for the future, and the future of energy in our region.

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“New Zealand depends on having a reliable, safe and resilient source of energy to power our homes, businesses and our transport,” Rob says. “Fortunately, the vast majority of the electricity used to power local businesses comes from New Zealand’s own renewable energy sources – like hydroelectric, geothermal and wind generation.” However, Rob says the country still relies on mainly-imported carbon-based sources – such as diesel, petrol, and coal – for more than 70% of the total energy we use.

“It seems we throw money at every passing oil tanker, and that money stays overseas, instead of it being invested in New Zealand’s own renewable energy.” So, what can Kiwi businesses do to build a more sustainable, carbon-neutral community – one that’s not dependent on trade, fluctuating international fuel prices or global pressures and is powered locally by New Zealand-made clean energy? One effective solution is to move away from non-renewable uses – like coal furnaces and petrol vehicles – towards those using sustainable sources of energy like 85% renewable electricity. And that’s already started. “Along with energy efficiency, locally generated electricity is the means by which industries can materially decarbonise New Zealand’s energy use,” Rob says. “‘Synlait’s groundbreaking commitment to building no more coalfired boilers is a great example of this. The Canterburybased dairy processor’s investment in an electrode boiler rather than a coal equivalent will save more than 13,000 tonnes of CO2e per year, or the equivalent of removing 5,300 cars from the road. It’s part of their long-term commitment to de-carbonise their operations. “A number of businesses now utilise electric groundsourced heat pumps too – systems that extract heat from the ground rather than the cooler air.” The Government has also made clear its intention to move New Zealand to a low emissions economy. The Energy Efficiency and Conservation Authority (EECA) has recently announced that the electricity grid will play a key role in its strategy – converting industrial heat from coal to electric heat pumps and converting transport systems from fuel to electricity. The Productivity Commission’s recent report into transforming New Zealand into a low-carbon economy repeats that same message.

Rob says businesses are also finding more efficient ways to manage the energy they use – which is having a positive economic impact. “The move to modern, well-designed and insulated buildings that are appropriately sized for their needs plays an important part in this,” he says. “In fact, after the earthquakes, we achieved an 80 per cent reduction in electricity demand in the new premises we moved to. Many other businesses now setting up in the CBD and across the region are also seeing the sustainable and economic benefits of new, more heatefficient buildings in a regenerated city and there’s much more to be done.” Rob says we can do more to take advantage of New Zealand’s unique energy position. “We want to see smart fuels like locally-generated renewable electricity used efficiently and appropriately. In the home that’s often about efficient heating sources and good insulation.

“Our long-term support for Community Energy Action is something we’re very proud of. CEA’s goals are our goals – providing practical, sustainable energy efficient solutions to help create a healthy living and working environment for our community.” While you might think that as an electricity network Orion would want to see electricity used more widely and more often, Rob says the company is a connector to energy, not a seller of volume. Orion is focused on supporting electricity’s role as the largest de-carbonising engine for the region, its businesses, and its people. “Through a sustainable power network, modern infrastructure and joint initiatives, we’re on the road to achieving a more economical, healthy and carbon-neutral community,” Rob says. “It’s an exciting time for New Zealand – Canterbury especially – and we couldn’t be prouder of the work we’re doing and our journey toward a sustainable future.” Orion provides the electricity distribution infrastructure that powers the people and businesses of Christchurch and Central Canterbury. Orion’s network spans more than 8,000 square kilometres, and delivers electricity to more than 202,000 homes and businesses. To find out more, visit oriongroup.co.nz.

www.oriongroup.co.nz

The Chamber Update Q4 2018

Meet the Team

Julie Prutton

Sarah Clarke

Business Development Manager

Events & Sponsorship Manager

What do you do at The Chamber?

What do you do at the Chamber?

I’m the Business Development manager at The Chamber. My role sees me managing the relationships we have with our members to ensure they are across all they have access to and are utilising the membership effectively. I’m also tasked with acquiring new members for The Chamber, which sees me meeting and talking to a lot of different businesses to understand their challenges and how – through membership – the Chamber can help them.

I’m the Events and Sponsorship Manager, and I am responsible for working with our sponsors and events team to make sure we’re delivering a quality events programme. I also look after our member savings portfolio to make sure we are maximising value for our members.

Favourite thing about your role? I get to meet and work with so many different businesses. My passion lies in helping businesses succeed and providing solutions to get them there. I’m a people person through and through and I love how my role enables me to meet so many amazing and diverse business people.

Interests? I love anything to do with the outdoors and staying fit and active. I try to challenge myself with learning new things and have recently started upcycling furniture, which I’ve discovered I’m quite good at. I’m passionate about travel and exploring new places.

What makes Canterbury a great place to live? I love living in Christchurch. Originally from Sydney and recently new to the city, I’m in awe of its natural beauty. There is so much to do here and I’m kept busy exploring all Canterbury has to offer. I feel very lucky to be living in such a beautiful place.

Why did you decide to join the Chamber? I had previously worked at The NSW Business Chamber in Sydney prior to coming to Christchurch, so it was a natural fit for me. I have a great job! I get to meet so many people and help businesses succeed.

e. juliep@cecc.org.nz p. 03 353 0301

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Favourite thing about your role? I enjoy hosting our members at Chamber events and getting out and about to meet sponsors. I love that every day is different and I’m always getting the opportunity to learn.

Interests? I enjoy finding new brunch locations on the weekends and spending time with my partner and our husky wolf who keeps us very active. I also don’t mind the odd renovation project at our home in St Albans.

What makes Canterbury a great place to live? Nature is very accessible here, drive 15 minutes from the city and be in the Port Hills or one of the many beaches. I love the Canterbury lifestyle and what the future holds for our city.

Why did you decide to join The Chamber? It’s got a great reputation and I was excited at the opportunity to work for an organisation that cares so much about Canterbury businesses and our region.

e. sarahc@cecc.org.nz p. 03 353 4169

International Trade

Shaking and stirring up global glasses During his years managing cocktail bars around the world, Joe Slater – now Managing Director of Six Barrel Soda Co – set himself the task of working out how to make high quality drinks using fresh ingredients at a large scale. When he got back to New Zealand, he opened a bar in Wellington with his mate Mike Stewart and put his innovation to use. “It was really about making excellent quality and interesting drinks, simply,” explains Joe. “People were really into our drinks and there was a growing interest in more unusual flavours.” So, in 2012 the pair launched Six Barrel Soda, selling bottled syrups and sodas via their own store in Wellington where customers could try out the drinks. They also started supplying other venues, cafés and bars, then retail – starting with Moore Wilson’s and Commonsense Organics in Wellington, then supermarkets and retailers all over the country. “We got into exporting way earlier than we should have – a classic mix of ego and naivety,” laughs Joe. “There was a lot of interest from Australia right from our first year in business, via social media and coverage of our store in Wellington. “We jumped right in without much experience, and air freighted some really heavy boxes full of glass bottles of syrup! But we learnt some interesting things along the way and now have a more sustainable model.” Currently exporting to Australia and Hong Kong, Six Barrel is also working on new developments in Dubai, China, and Singapore, and developing more of a global brand. “Earlier versions of us would have said ‘We need to take over Singapore and be the best and biggest!’ But now we’ve proved in NZ that being a medium-sized company is a good sustainable position to be in.” Other exporting lessons, Joe says, include: •

Make sure your in-market partner is right – that they have access to the customers you need, at the level you need and the volumes to make it viable. Make sure they have an interest in promoting your brand in a partnership way.

• Make sure the market and route to market are right. We’ve had approaches from distributors in countries like Mexico and South Africa, who looked really promising, but the numbers didn’t add up once we looked into retail prices of similar products in the market and what we’d end up with.

While there are several premium craft syrup makers scattered around the world, Joe says most of them are quite regional. “One of the benefits of being in New Zealand is that you have to export if you’re making a reasonably niche product. Whereas if you’re based in California for example, you’re fine.” The focus is on producing natural and great tasting drinks, using natural and organic ingredients where possible. For example, Six Barrel only uses Fair Trade organic sugar. “People ask why we don’t do sugar-free, but we do a sugarfree bottled soda, Cucumber & Mint, and it’s our lowest seller. Raspberry and Lemon is our best seller. We also have a new Classic Tonic flavoured syrup which is going really well, and our Lemon Honey Ginger is very popular.” With interesting flavours such as Rhubarb & Juniper, Pandan & Lime and Celery Tonic, it will be interesting to see what the duo come up with next as they move into more markets. As the company is still small (only 5 people) there is a limited research budget. With Dubai for example, to test the market, they’re selling direct to a retailer to try out the product in a few stores.

“Our aim is to make wonderful and surprising flavoured drinks,” says Joe. “And to show people they can easily make awesome drinks at home, that taste and look incredible.” By Catherine Beard, ExportNZ As Executive Director of ExportNZ, Catherine heads up the services offered to members around New Zealand to support and develop international trade. www.exportnz.org.nz

Shirley Van Waveren is The Chamber’s International Trade Advisor. The Chamber offers an extensive export programme and has events and training aimed at all levels of businesses. All members of The Chamber are automatically members of ExportNZ Canterbury. If you’d like to know more about our export programme, please contact Shirley at shirleyvw@cecc.org.nz or call 0800 50 50 96.

The Chamber Update Q4 2018

Human Resources

Good Business

Employee support beyond the end of the employment relationship. Downsizing and restructuring is an unfortunate business reality. In times when such decisions impact on staff and their roles, business owners are recognising the contribution specialist support can provide in managing any staff transition effectively. Beyond the obvious benefits to the individuals, such acts of respect lay the foundation of a companyâ&#x20AC;&#x2122;s culture and protect the brand of the business in the local market. This demonstration of social conscience is now the new norm and perceived by many as an essential practice of good business.

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Enlisting impartial, specialist advice when facing tough business decisions is a valuable Chamber member benefit, which includes ensuring you meet best practice expectations from your staff and legislation. Recognising the desire for businesses to engage support for individuals beyond the employment relationship, The Chamber has recently partnered with Zestpeople Limited as a specialist partner providing outplacement and career transition support. Zestpeople is a Christchurch-based career consultancy business with extensive experience in supporting clients through all aspects of career change since 2007.

With prevailing changes in economics, technology, and consumer demands, switching roles is now seen as commonplace. In fact, statistics suggest we now average ten jobs before the age of forty, and this is reflected in the significant increase in the number of local businesses extending outplacement services to staff affected by a changing environment. It’s here that impartial, specialist advice once again proves its worth, with one-on-one career coaching to support clients through the challenge of transitioning into a new role, and guiding individuals through the transition process at an appropriate pace, style, and level. Outplacement programmes are highly individualised – there’s no one-size-fits-all. Frequently this relies on expertise to manage the reaction to change; encouraging workplace behaviours to protect future employability while coaching toward acceptance - despite all the emotional triggers, to look at change and opportunities more positively. Alongside this is the attention given to identifying transferrable skills, achievements and recognition of value to build confidence for re-entry into the job market. Changing roles can be bewildering and stressful, coming to terms with the change; CV preparation, job searching in a digital age, interviewing, and more outplacement services can be an invaluable support to individuals. There are numerous success stories of Outplacement Services that endorse the value to both the company and the individual achieving significant turnaround in attitude and acceptance. Managing this transition progresses a person beyond the current workplace with confidence and positivity.

The Chamber’s vision is to be the Home and Voice of Canterbury Business with our mission to Maximise Value to Members. You should view our advisory team as your ‘preferred point of contact for business support in Canterbury’. Extending the trusted business support offered by The Chamber’s advisory team, we welcome enquiries to support companies and individuals with outplacement and/or career guidance support.

The Chamber’s Employment Relations and Human Resources team comprises of Melicia Clough, Keith Woodroof and Kelly Wealleans. Members of The Chamber receive free advice and discounted consultancy on HR and employment relation matters. Please call 0800 50 50 96 if you’d like to know more or to speak to one of our Advisors.

The Chamber Update Q4 2018

Marketing Wellbeing

Why we do what we do Recently I was introduced to the concept of ikigai; a Japanese word which roughly translates to ‘reason for being’. The concept suggests that the secret to a long and happy life is found where what we love, what we are good at, what the world needs, and what we can be paid for, intersect. The concept is not new. Positive Psychology pioneer Martin Seligman has long professed the importance of meaning and “using signature strengths and virtues in the service of something much larger than ourselves.” Be it meaning or ikigai, what rings true for both when it comes to the workplace is just how significant having a sense of purpose is in shaping our ability to contribute and be happy.

So how can we inject a sense of meaning and purpose into our work? Uncover the driving force: Discover what sings to the hearts of your employees – what do they love? What energises them? Dig deeper and ask them to reflect upon a time when they were completely absorbed in a task to the extent that they lost sense of time passing. Often therein lies the passion. Ensure fit for purpose: For new hires, it’s important to explore if the organisation is a good fit from the getgo. Ascertain an individual’s values and assess if the role and the organisation aligns with these. Be appreciative: Do your staff know how they add value and contribute to your organisation’s success? Be sure to express appreciation for the work they do and clarify the important role they play at work both personally and professionally. Work with strengths: Help your employees unearth their personal skills and traits and align their work to what they love doing and are good at. Strengthsfinder and VIA character strengths are great tools for discovering these.

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MANAGE

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Personal purpose development: It’s fair to say that not all of our work will connect with an individual’s sense of purpose, so this might also mean encouraging and supporting staff to pursue personal activities that align to their sense of ikigai beyond their work. Go wider: Extend the pursuit of purpose beyond your day-to-day operations and consider engaging in social or environmental initiatives that align with your employees’ values. Finding real meaning in what we do isn’t necessarily an easy pursuit – be patient and take the time to reflect and explore, together with your employees, the greater impact of the work your organisation does. This will connect your employees on a deeper level to the work they do and leave them feeling more passionate, innovative, and committed to what they do. And who doesn’t win there? The Wellbeing Programme is managed by Kelly Mackintosh. Please call 0800 50 50 96 if you’d like to know more, or if you’d like to speak with Kelly.

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Employment

Back to the future? At the time of writing, business confidence continues to fall (ANZ Business Outlook Survey: August 2018). Whilst the survey argued that firms’ perceptions of their own prospects are a better gauge of economic outcomes and identified a net 4% expecting an improvement – this was well down on the long-term average of +27%. Significantly, no sectors were in positive territory with regard to employment intentions (fell 8 points to -6%). Regardless of the view one takes of such surveys, there is no denying the anecdotal evidence of nervousness amongst our members. Restructuring and redundancy enquiries are up, and The Chamber has responded with a number of workshops to help employers manage the processes and be aware of their obligations towards employees. There can be little doubt that helping to fuel this nervousness is the high degree of uncertainty around employment law. The Education and Workforce Select Committee has just reported back its deliberations on the Employment Relations Amendment Bill (more on that below). Still in the wings, we have the Employment Relations (Triangular Employment) Amendment Bill and the matter of the Government’s plans for Fair Pay agreements, which is causing much concern amongst employers. This is because, conceptually, this signals a return to 1970’s style industrial relations with obligatory industry-wide agreements akin to awards for those of an age or the inclination to remember. Like many other items on the Government’s reforms list, the latter has been referred to a working group (chaired by former PM, Rt Hon. Jim Bolger) which is not due to report until the end of the year.

Despite assurances from PM Jacinda Ardern that there will ‘only’ be two Fair Pay industry agreements initially, nothing has been said officially about which sectors will be targeted. All of this adds up to a degree of unease and the creation of a Business Advisory Council and repeated Government assurances that business is being listened to notwithstanding, the proof of this remains to be seen. A possible indication is, however, the absence of any significant amendment to the Employment Relations Amendment Bill as reported back from the Select Committee. Whilst this does not necessarily reflect the final outcome, the fact that the Bill remains virtually unchanged at this point demonstrates a mismatch between what Government is saying to business and what they are doing. This does not bode well for the future and the more significant changes potentially accompanying the move to Fair Pay Agreements and yet further changes to industrial relations policy. As a practitioner with experience of 1970’s style industrial relations I feel an increasingly pervasive sense of déjà vu! For the moment at least, there seems little hope of improving business confidence unless the Government shows signs of heeding business advice and improving policy.

The Chamber Update Q4 2018

Marketing

Using Digital Marketing to Gain Customer Loyalty Keen to put yourself in the heart of your customers? Grow your brand and business with loyalty. Customer loyalty is marketing gold. Think of those brands that you’ve stuck with for years. They not only shape your purchasing patterns, but also how you think about moments in your life. It’s no secret that marketing to your loyal customers is far more cost-effective than trying to attract a new audience. But how does customer loyalty fit in the ever-growing world of digital marketing, and how can you make it happen? Create The Right Content

Invite Customers In Easily

Content marketing is the term used to describe all the text, imagery and video that you share online. This is powerful stuff that is worth putting the effort into, as it reflects your brand, your products, and gets people relating to your messages and becoming loyal customers. Quality is important. So is the unique personality of your business. Each platform, whether it’s Facebook, LinkedIn, YouTube, or even an online annual report, needs a different approach. A message full of colloquialisms with a funny photo won’t reflect your brand appropriately on LinkedIn, and a formal ‘how-to’ video for your industry won’t work on Twitter. Make the tone and imagery right for the platform you’re using to direct your messages to the right people at the right time. They’ll want to learn more about who you are and what you do, which is a fantastic foundation to build that loyal relationship on.

Make it easy for customers to become loyal. Many sites and platforms such as Mailchimp and Shopify enable customers to sign up to your newsletters and products with an easy click of the button. Check that the subscribe links and buttons are included in all your campaign templates and provide that vital call to action to remind people to click and interact.

Email Marketing For Mutual Rewards Email marketing is a type of digital marketing that enables your audience to walk into your shop, get to know you, and be rewarded with special deals without leaving their lounge. You control the content, design, and delivery. For building customer loyalty, this is a special kind of magic. People love the oxytocin buzz of prizes and presents. Encourage your audience to open your email newsletters by rewarding subscribers with sneak previews of new products, exclusive sales, and behind the scenes treats. Your audience gets to know you and form the bond that makes them come back for more. You earn a new loyal customer.

www.mintdesign.co.nz

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Remind Them With Remarketing Remarketing is that clever thing where your online ad is placed in front of people who already know you. Technology tags every visitor to your website, then tracks them. Those visitors are then reminded about your business with targeted advertisements via social media and popular websites. Remarketing is a fantastic way to convert a customer into a loyal customer by prompting them to complete a transaction or visit your website again to learn more about you.

Embrace The Online Feedback Customer loyalty is all about trust. Feedback and responsiveness is a huge part of this trust, and something that can easily be carried out and measured with digital marketing. Social media in particular provides a tool for your customers to tell you what they think about your products and the way you’re doing business in real time. Don’t shy away from this communication. Acknowledge customers’ online feedback and respond in a way that reflects your business positively. Even with those tricky questions, responding to online feedback in a timely and professional way will speak volumes for your brand and gain trust with your audience.

The Chamber Update Q4 2018

Health & Safety

Diversity of labour The New Zealand workforce is now more diverse than it has ever been before. We have 100 or more ethnicities currently employed, each making New Zealand a better and more prosperous place. But it can come at a cost. A proportion of our migrant workforce do not have English as a first language and so enter industry at a distinct disadvantage. Some will accept employment of a lower status or competency than that of which they are capable. Some will take on a job that is far more physical than they are used to, and as a result, injury is far more likely. Key to successful integration, certainly from an employer’s perspective, is an understanding of culture and power distance relationships. Many Asian ethnicities have a high power distance relationship – this means migrant workers will be looking for a highly prescriptive employer, one who is able to give clear detailed instruction. The Kiwi culture of using ‘a little bit of no. 8 wire’ when we get to the details of the job is found to be confusing. Accidents and incidents are often not reported as that may be seen as dobbing your mates in or being seen to be foolish in front of the boss. Effective health and safety is all about engagement with the people at the coal face. It is not safe to presume that one culture fits all; we have to understand that not everybody will get and retain information in the same way. This is true of all people, but when you throw language and cultural differences into the pot it becomes even more challenging. What we are willing to do to get the job done will be different. Attitudes to risk, or risk appetite, will differ between cultures – some are more willing to accept a greater level of risk than others. It is therefore important to clearly define the level of risk the company is willing to accept.

What to do? Ask yourself: has that ‘toolbox talk’ been as useful as you think it has? We need to think about how we deliver the message and consider those barriers. We could use pictures or demonstrations of desired practice rather than relying on the 15 minute briefing at the start of the day. Get to know your staff right from the get go! Collect information around ethnicity. Talk to them. It is easy for migrant workers to feel isolated in the workplace, because of an inability to keep up with Kiwi conversation (we talk fast!), because they eat different food (it’s delicious by the way!). Whatever the reason, it’s easy to feel left out. Getting to know your workers is absolutely going to help in understanding how you are best able to communicate effectively with them. This article was inspired by the ‘Insights’ series of interviews with Nicole Rosie on the WorkSafe website.

The Chamber’s Health and Safety Team comprises of Alan Boswell and Helen Mason. Members of The Chamber receive free health and safety advice and discounted consultancy. Please call 0800 50 50 96 if you’d like to know more or to speak to one of our Advisors.

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Learning and Development

Ask (don’t tell) and you shall receive! Much has been discussed about the changing demand in skills needed to thrive in the digital age, and whilst computers may have the edge on logic, one of the vital attributes that will continue to set humans apart will be that of curiosity. In addition to distinguishing us from the robots, curiosity fuels creativity and innovation, has the power to deepen trust and commitment, and increases job satisfaction. So how can we nurture curiosity at work? Ex MIT Professor Edgar Schein offers a simple and effective approach he coined ‘humble inquiry’ in a book by the same name. Schein observed that we typically tell people what they need to know, offer solutions or judgements and effectively shut down open-dialogue, ultimately failing at the true fundamentals of communication… to ask questions and listen.

“The culture of ‘Do and Tell’ does not teach us how to change pace, decelerate, take stock of what we are doing, observe ourselves and others, try new behaviours, build new relationships.” In what Schein describes as ‘the gentle art of asking instead of telling’, humble inquiry involves, for some, fighting that natural inclination to exert our influence through telling rather than asking. By telling, he says, you presume others are incompetent or lack information and that you’re the expert. Nobody likes a know-it-all – and if you truly do know it all, then perhaps think about the benefits you can derive from simply showing an interest in others and valuing their input. “When you ask people for their input, you humble yourself and empower them. This nourishes long-term, productive interactions.”

How to fuel your curiosity through humble inquiry: •

More asking and less telling, slow down, ask for examples to show curiosity, interest, concern

•

Ask questions to which we don’t know the answer

• Check your motives, before we do so. “Am I feeling humble and curious? Or have I fallen into thinking I have an answer and am just testing out whether or not I am right?” • Build a relationship based on interest in the other person, place greater value on personal relationships over task management • When the choice is between you or me, explore from the perspective of us/we and the relationship itself •

Show a willingness to be vulnerable and learn

•

Reach past your need to feel safe, smart and in control, so we can access our lack of knowledge/awareness/ experience

•

Reach out to others, accept dependency on others for information, invite problem solving.

“It takes... discipline and practice to access one’s ignorance, to stay focused on the other person.” Humble inquiry requires a change in pace: that we slow down, become more mindful, develop a greater awareness of our surroundings and use this reflection to guide us to questions that stand to gain greater insight and build better relationships. Modelling such inquisitiveness will require a change in mind-set but through doing so you stand to benefit from deeper and more critical thinking, reduced conflict, and greater creativity and innovation. Pro Tips: Remember, don’t ask leading questions to prompt desired answers, nor rhetorical questions, keep an open mind, don’t expect an answer, be considerate and respectful, and build trust through curiosity.

The Chamber’s Learning and Development team comprises of Kelly Mackintosh, May Botting, Alexia Ferguson-Lees and Vanessa MacRae. Members of The Chamber receive up to 50% off training courses. Please call 0800 50 50 96 if you’d like to know more or to speak to one of our team.

The Chamber Update Q4 2018

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Welcome to new members A key objective of The Chamber is to help members to do business with each other. Please act professionally and respect their right to decline your services when making contact. 4 Technology Limited

APN Outdoor

Carter Consultants

03 377 1170 | www.4technology.net Software solutions for manufacturing and distribution, with a particular focus on food and beverage.

www.apnoutdoor.co.nz

021 892 098 | www.carterconsultants.co.nz

APN Outdoor is the leading Outdoor Advertising company in New Zealand utilising digital Billboards, roadside Billboards, Airport and Rail advertising.

Carter Consultants is a specialist marketing events company focused on helping clients grow their business through targeted marketing and great customer experience.

58 New Zealand www.58newzealand.com

Archibalds Motors Ltd

NZ Classified Ads for the NZ Chinese Market.

03 377 5200 | www.archibalds.co.nz

CCH – Wolters Kluwer www.wolterskluwer.co.nz

Providing expert advice over a range of financial services and tailor solutions to suit you.

World class luxury vehicle retailer supplying, tailoring and maintaining a hand-picked range of vehicles. Audi, Porsche, Jaguar, Volvo, Bentley, Landrover stet specialists, servicing and parts new and used vehicle sales, corporate leasing.

Wolters Kluwer creates value for accountants, lawyers and other business professionals by combining actionable information, subject-matter expertise, and cutting-edge technology.

Adventure South

Avanzar Consulting Ltd

CFA – Canterbury Feed Assessment

03 358 1117 | www.avanzar.co.nz

0800 CFA LAB | www.cfa.nz

We are a boutique consultancy specialising in Resource Consenting and Traffic Engineering. We provide services to other businesses and individuals who are requiring resource consents or parts of resource consents.

Canterbury Feed Assessment and Laboratory-CFA is a family owned and operated business based in Ashburton, Mid Canterbury. We provide independent in-field sampling, feed analysis and dry matter testing for a wide variety of animal feed. This ranges from winter feed in situ, to ‘cut and carry baleage/silage, since 1998.

9 Yards Financial Group Ltd 0800 9 YARDS | www.9yardsfs.co.nz

0800 00 11 66 | www.adventuresouth.co.nz The New Zealand cycling and walking specialists. We offer the largest range of cycling trips in New Zealand including NZ Cycle Trails, NZ Road Cycling and NZ Mountain Biking trips, as well as a unique and diverse range of NZ Hiking trips across the North and South Island. From the planning stages to the adventure itself, we consider every moment of our tours to create extraordinary experiences for active travellers like you.

AgRecruit 03 929 0337 | www.agrecruit.co.nz With more than 12 years’ experience providing professional services to the agribusiness sector, we understand company positioning and market dynamics across the whole agricultural supply chain for both vertically integrated businesses and those engaged only in supply inputs, production, agritech, manufacturing and exporting activities.

Ahaura Helicopters Ltd 03 732 3668 | www.ahaurahelicopters.co.nz Ahaura Helicopters have been carrying out spraying operations for over 14 years offering an extensive range of services in the agricultural industry and have been involved in the wild game recovery industry for the past 19 years so they have a vast knowledge of hunting areas.

Allied Water Systems 03 324 3880 | www.thinkwaterleeston.co.nz From small lifestyle holdings to large scale commercial and farming operations, we are your one-stop-shop for all irrigation, pumping and water management needs. Nothing’s a problem at Think Water Leeston.

Amazing Marketing Limited 03 364 8195 | www.amazingmarketing.nz Digital marketing management and web development consultants – helping you develop cost-effective, simple strategies for building your business fast.

Anchor City (Rise & Shine Distributors Ltd) www.anchorcity.co.nz Anchor City (Rise & Shine Distributors) are wholesalers and distributors of quality milk, soy, food and beverages to central and south east Christchurch businesses, predominately foodservice and route. We are proud that the brands we sell are iconic and still NZ owned. E.g. Anchor, Mainland, Kapiti.

Anchor Inn Motel 0800 72 00 33 | www.anchorinn.co.nz The Anchor Inn, a modern and stylish motel superbly located on the Kaikoura waterfront, with the majority of rooms enjoying magnificent views of the Pacific Ocean and the mighty Kaikoura ranges. The Anchor Inn is superbly located on the Kaikoura waterfront, within close proximity to the town centre and some of Kaikoura’s best restaurants.

Avon Rowing Club 03 389 5748 | www.avonrowingclub.com Rowing Club at Kerrs Reach on the Avon River that as well as adult members is affiliated with nine Christchurch Schools. The club has around 400 members.

BeeBio www.beebioskin.com At BeeBio skincare we are inspired by how clever nature is, and with this in mind we have developed a natural skincare range inspired by the healing and anti-bacterial properties of Active Manuka Honey.

Benefaction Limited 027 338 4826 | www.benefaction.co.nz The evidence is clear – doing good is good for business. We help organisations to have a positive impact in their community and ensure they get a return on that investment.

Bona Fide Consulting 021 474 736 | www.bonafideconsulting.co.nz Business advisory and career coaching services across Canterbury.

Brackenridge & Bloom Design Ltd

Chesson Consulting helps companies respond to the changing marketplace by unlocking their design thinking potential through training seminars, coaching, and consulting services.

Christchurch City Mission 03 365 0635 | www.citymission.org.nz A Christian social service agency who promote justice and equal opportunity for all. We care and advocate for those who are marginalized through social and economic factors and at risk through unemployment, inadequate housing, family breakdown, addiction, financial difficulties or mismanagement and abuse.

ClickDimensions www.clickdimensions.com Email Marketing and Marketing Automation software for companies that use Microsoft Dynamics. Focused on Small and Mid-sized customers.

Complete Asbestos Solutions Ltd 022 053 7433 | www.casl.nz For asbestos removal, surveys, assessments.

Interior Design Company in the residential and commercial sectors.

Connexionz

Brandhouse

Connexionz designs and delivers end to end intelligent transportation system solutions for transit agencies private enterprises across the world.

www.brandhouse.co.nz Brandhouse is the trusted supplier of a discerning selection of the world’s finest liquors and wines to the New Zealand hospitality industry.

Brewers Guild of New Zealand 021 081 69422 | www.brewersguild.org.nz

www.connexionz.us

Contour Engineering Ltd 03 348 2631 | www.contour-engineering.com High precision CNC machining workshop based in Christchurch. Precision engineering and manufacturing.

The Brewers Guild of New Zealand operates as a collective voice for the brewing industry.

COSMO Pharmacy Ltd

Brighter Days Limited Brighter Days help large NZ businesses delight their customers through the use of workplace productivity tools.

Our focus is creating a point of difference with great customer services. In addition to providing all your pharmaceutical needs, we stock a large selection of: NZ made natural skincare; NZ made vitamins/supplements; natural medicine; Revlon and Australis cosmetics; skincare and haircare; baby care; perfumes and gifts.

C4 Coffee

Crown Relocations

03 669 0009 | www.brighterdays.co.nz

03 366 7370 | www.c4coffee.co.nz We supply the best blends and single origins to inspire people to join us in the quest for espresso perfection.

03 377 5982 | www.cof.co.nz Manufacturer of commercial office furniture and commercial fit outs.

employers-chamber-of-commerce

www.chessonconsulting.com

03 4218578 | www.brackenridgebloom.co.nz

Canterbury Office Furniture

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Chesson Consulting

03 366 8887

www.crownworldwide.com Household and commercial relocations throughout NZ and around the world. Utilising an extensive network of dedicated relocation professionals to provide our customers with exceptional world class experience.

Cryptopia

GHD Ltd

Land River Sea Consulting Ltd

www.cryptopia.co.nz

03 378 0900 | www.ghd.com/en-nz

www.landriversea.com

Crypto-Currency Trading, Forum and Marketplace platform.

GHD is one of the world’s leading engineering, architecture and environmental consulting companies.

Cullimore Engineering Limited

Globalshelf (C100 Ltd)

Professional engineering consultancy specialising in rivers and water resources. We provide state of the art, cost effective and timely solutions.

03 308 3129 | www.cullimore.co.nz

0800 846 640| www.globalshelf.nz

Process and job engineering, process maintenance, with inhouse design capability.

An independent wine and spirit merchant, distributing and supplying excellent wines and spirits with people and businesses. Independently sourcing direct from the wineries we are able to pass on savings to the buyer, offering high quality wine for better prices. Promoting NZ wines locally and internationally.

Custom D 03 928 2567 | www.customd.com We design and develop custom websites and applications that transform your business.

David Reid Homes (First Design & Building Ltd) 03 335 0499 | www.davidreidhomes.co.nz David Reid Homes is an iconic New Zealand brand and is proudly New Zealand owned and operated with a nationwide network of 22 franchise branches. It is one of the largest building groups in New Zealand and has achieved numerous accolades for the quality of its workmanship.

Daveron Scaffolding Limited

Goleman Group 0508 GOLEMAN | www.goleman.co.nz The Goleman Group is an innovative, forward thinking organisation whose primary business is building exterior maintenance, cleaning and repairs. This has expanded recently to also include the sale of high quality safety systems and training programmes. We are a national company.

Greencap NZ www.greencap.co.nz

03-366 6227 | www.daveronscaffolding.co.nz

Risk Management.

Erection, dismantle, cartage of scaffolding, swinging stages.

Handrail Solutions (Batchelor Construction Ltd)

Dealer Finance Limited

Servicing the Canterbury area, Handrail Solutions proudly offer innovative fabrication designs for commercial and residential properties in a style and material that suits. Our mobile team of specialist fabricators will work with you to come up with the best solution.

03 341 5075 | www.dfl.co.nz Dealer Finance Limited is a co-operative finance company. Starting out in July 1973 Dealer Finance is proud of its long history assisting thousands of customers throughout New Zealand with the purchase of motor vehicles and motor homes.

Design Energy Ltd 0508 ROBOTS | www.designenergy.co.nz

03 365 4424 | www.handrailsolutions.co.nz

Laser Electrical Riccarton (Calverley Electrical Service Ltd) 03 338 3999 | www.riccarton.laserelectrical.co.nz Residential and commercial electricians. Lighting, heating, TV aerials, security alarms, heat pumps, solar panels, audio home theatre and new homes.

Loft Furniture Ltd 03 377 5166 | www.loftfurniture.co.nz Loft Furniture is a new-look furniture and homeware store in Christchurch specialising in high quality hand finished furniture from sustainable sources around the globe.

Luke Piper - The Consulting Group www.theconsultinggroup.co.nz Our focus is on helping you in your business, and these free resources will give you a start and some insight as to how The Consulting Group is taking care of business.

Martz Group 03 389 0777 | www.martz.co.nz Professional Conference and events speakers, business developers, chartered accountants, authors, audit and assurance.

Merivale Health Centre Ltd www.osteopath.net.nz

Hire Access

Osteopathy, Allied health care.

0800 543 887 | www.hireaccess.co.nz

Moola.co.nz

Mobile Elevated platform rental, MEWP rental, MEWP training and Associated services.

0800 003 011 | www.moola.co.nz

Industrial Automation, Robotics and New Product Development.

How Might We

EAP Works

Professional Problem Solver and Business Advisor.

Moola is a short term lender based in New Zealand. We offer credit to New Zealand citizens and residents through our state of the art online system, we have built from the ground up, so our customers get the best service possible. We only provide short term online loans.

Hush Hairstyling

MTF Finance (Jackson Robertson Ltd)

03 342 5682 | www.hushhair.co.nz

03 477 0530 | www.mtf.co.nz

Avonhead’s premier boutique hair salon, Hush Hairstyling, is proud to be setting extremely high standards for hair care and services. The team at Hush take the time to really listen to your needs and make sure you leave looking and feeling amazing.

A trusted source of vehicle finance since 1970, for cars, light trucks, boats and motorbikes.

Enable Change

I Do For You

jill.borland@xtra.co.nz

021 517 657 | www.idoforyou.co.nz

Supporting organisations to align strategy, culture and operations to purpose through advisory, facilitation and coaching services relating to leadership, change, strategic innovation, engagement and collaboration.

I Do For You provides a personalised service to assist with the organisational requirements of your event. I Do For You has the expertise, understanding and experience to create your unique occasion.

Mama Says Ltd is dedicated to encourage and enable ethical, responsible and conscious production and consumerism by offering a sustainable alternative to eliminate the need for plastic bags when buying produce. Our brand MyVitaBag offers reusable certified organic produce bags.

Executive Strength

Image Group Services

0800 170 1018 | www.executive-strength.com

03 381 2964 | www.imagegroupservices.com

We help organisations unlock the strengths of their people to do more of what they do best.

We provide signage, supply marketing solutions to the real estate sector as well as a full range of photography and videography services to the commercial and private sectors. We are proud to be Part 102 Certificated by the CAA for aerial (drone) operations.

03 288 0478 | www.eapworks.co.nz Employee Assistance Provider – EAPworks is a proven EAP provider operating throughout New Zealand, with established international partnerships. We offer you and your organisation professional strategies and interventions for personal and workplace issues around wellness, health and safety, enhanced workplace relationships and performance, careers, and morale.

Festive NZ Ltd 03 349 3380 | www.festive.co.nz Festive manufactures high performance food display cabinet, both refrigerated and heated. Sales are throughout Australasia.

FORM Garden Architecture 03 595 1608 | www.form.net.nz Award winning landscape and garden design.

Fowler Homes Ltd www.fowlerhomes.co.nz

021 981 268 | www.howmightwe.co.nz

Johnson Mechanical & Sheetmetals Limited 03 381 0281 Manufacturing and installation of sheet metal ducting.

JSP Logistics Limited 0800 808 850 | www.jsplogistics.com International Freight Forwarding Customs Clearance services by air and sea worldwide with a specialised small parcel door to door service to Japan.

We offer a complete design and build service helping you to select the best section, design your plans, format a complete specification to a fixed price and we can offer a completed landscaped product for you.

Koroa Group ltd

Gecko Gearz

Landpower

www.geckogearz.nz

(03) 357 6000 | www.claasharvestcentre.com

Ethically sourced bohemian and funky fashion in Kaikoura.

Privately owned farm machinery distributors.

www.facebook.com/pg/KoroaGroupLtd Sharemilking.

My Vita Bag (Mama Says Ltd) www.myvitabag.co.nz

Next Level Tradie (Business Solutions Centre Ltd) 03 313 3230 | www.nextleveltradie.co.nz Professional business coaching and mentoring for tradies who want to take their business to the next level.

North Canterbury Business Services Limited 03 312 2417 | www.ncbiz.co.nz Business consultancy, coaching and associated services.

Nutrient Rescue NZ Limited 0800 474 689 | www.nutrientrescue.nz Nutrient dense whole food products. Nutrient Rescue is a social enterprise with a mission to help New Zealanders become the healthiest, most energetic people on the planet. And speaking of the planet – we want to save it too.

OD Plastering Solutions Ltd 03 329 6173 | www.plasterer-christchurch.co.nz Exterior plastering, installing cladding system, painting.

Odyssey House Trust (03) 358 2690 | www.odysseychch.org.nz Odyssey House Trust Christchurch provides therapeutic support and education to clients with drug and alcohol addictions.

The Chamber Update Q4 2018

OH Well Ltd

Riccarton Cleaning Supplies Ltd

St John South Island

03 377 2661 | www.ohwell.co.nz

www.cleanerswarehouse.co.nz

www.stjohn.org.nz

We are a Canterbury owned and operated company. We have been operating in the Occupational Health, Safety and Wellness industry for over 10 years. We offer a holistic approach to health safety. All our health monitoring is undertaken by registered occupational health nurses.

It is our aim to have the best cleaning products and services available in the market. We produce a fair proportion of our own chemicals in conjunction with our industrial chemists, which gives us the added advantage of stocking the most up to date products.

St John is a community services organisation providing ambulance, first aid and community care services throughout NZ, 24 hours a day and 365 days a year.

Orbica Ltd

Ruby Red New Zealand Ltd

www.orbica.world

www.rubyred.com.cn

Obica unlocks the value of location data to create business solutions and products that enable our customers to develop new insights that improve and accelerate decision making, increase performance, reduce risks and costs, enhance their customers’ experience and generate revenue.

Wine wholesale/distribution.

Focused on governance and corporate advisory services, especially those with a focus on IT, innovation, health, and/or the greater community.

ScissortrixHair Design Ltd

Superheat Ltd

www.scissortrix.co.nz

03 389 9500 | www.superheat.co.nz

Scissortrix combines superior service, first class products and a wealth of experience. With our ongoing training we at Scissortrix are Colour Specialists.

Manufacturer of hot water cylinders for domestic, commercial, dairy and marine applications.

Sea Containers NZ Ltd

www.thechangeoffice.co.nz

Organic World 03 342 3793 Organic-World.net provides key data and results of the global survey on organic agriculture of the Research Institute of Organic Agriculture FiBL, carried out in cooperation numerous partners from around the world. Furthermore background information and news related to organic farming statistics and general developments in organic agriculture world-wide are available.

Pet Nutrition NZ Limited Partnership www.petnutrition.co.nz Exporter of canned, frozen and freeze-dried pet food and treats.

Pillars Incorporated 0508 PILLARS | www.pillars.org.nz Pillars is a charity for children of prisoners, running mentoring programmes to help break the cycle of crime.

Prime Strategies Ltd www.primestrategies.co.nz At Prime Strategies we see a huge opportunity to help people with their respective businesses.

Quake Centre 03 369 5152 | www.quakecentre.co.nz The UC Quake Centre is a dynamic partnership between the New Zealand Government, the University of Canterbury, and several leading industry groups, all working together in the engineering sector to provide world-class knowledge, research and solutions to seismic issues.

Ray White – Melanie Elliott www.melanieelliott.raywhite.co.nz Hardworking and passionate about helping others achieve their goals, Melanie’s experience selling homes, coupled with her commitment to providing outstanding service is a proven recipe for success. Born and raised in Christchurch and now living in her favourite part of Canterbury – Selwyn, Mel is proud to be working in what will always be her home town, helping clients buy and sell Canterbury.

Reclaim Ltd www.reclaim.co.nz Commercial Recyclables, collection, sorting, baling and exporting.

Rescue Lab Limited www.rescuelab.co.nz Specialist rope rescue training, Corporate rope rescue training, Antarctic SAR team trainings.

Resilient Organisations Ltd 021 259 6993 | www.resorgs.org.nz Research and consulting group focused on helping organisations, industries, and economies to thrive in any environment.

Rhema Media Inc www.rhemamedia.co.nz Radio, television, print and web media. Providing media and marketing solutions to businesses of all sizes and industry types.

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employers-chamber-of-commerce

www.seacontainers.co.nz Container specialists – Hire and sell.

Simply New Zealand Ltd www.simplynewzealand.com NZ Souvenir and Gift Stores.

Sleepoutz (NZ Tradies Ltd) www.sleepoutz.co.nz Christchurch’s Snazziest Sleepout and Relocatable Building.

Steve Wakefield Services Limited 021 221 4903

The Change Office The Change Office works with organisations to help simplify change and to create realistic pathways and outcomes that last.

The Guild 021 245 6924 | www.theguild.co.nz The Guild is a boutique public affairs, communications and specialist talent search consultancy.

The Vanguard Method (John Cooney Ltd)

Unique Skylights

Wai-ora Forest Landscapes Ltd

04 595 1376 | www.whatisthevanguardmethod.net

027 311 9818 | www.uniqueskylights.co.nz

0800 843 948 | www.wai-ora.nz

Support business and government leaders, enabling them to understand causes of persistent problems such as worker performance, customer experience, fin sustainability. Strategy and operational changes can then be designed and delivered to improve all indictors, by working as one to deliver what matter to customers.

Unique Skylights was established in 2015 to provide a one stop shop for all-natural lighting products. We source the best brands available, manufactured in New Zealand and from around the world.

Wi-ora is a social enterprise company for the Wai-ora Trust. It has been operating for 22 years in Christchurch and wider Canterbury. It is currently involved in commercial landscaping, native plant production, environmental restoration and recently light civil and amenity construction.

Tui Creek Consulting 027 378 7787 Consultant to the Quarrying industry for consenting (quarry plans, river consents etc.), mentoring and coaching future quarry managers and health and safety management systems.

Umbrellar Limited www.umbrellar.com We are a NZ company with online and Cloud divisions. Our online business, which helps businesses get and succeed online, though brands like Freeparking, openHost and Domains4Less. Our Cloud business delivers private compute and storage.

Underworld Adventures Limited 03 788 8168 | www.caverafting.com Underworld Rafting and The Glow Worm Cave Tours are adventures in one of NZâ&#x20AC;&#x2122;s largest unmodified Cave Systems complete with spectacular Stalactites and Stalagmites creations and galaxies of Glow Worms that are unequalled on our planet.

Uprising Ventures Limited www.uprising-online.com Premium climbing holds made in NZ and used around the world.

Vertical Horizonz New Zealand Limited 0800 723 3848 | www.verticalhorizonz.com Vertical Horizonz is a Category 1 Private Training Establishment delivering a range of Industry Safety Training.

Waghorn Builders Ltd 0800 WAGHORN | www.waghornbuilders.co.nz Quality commercial, residential, renovations and repair work throughout the Canterbury Region. Waghorn Builders has a well-earned reputation for superior workmanship, timely delivery and a can-do attitude. We pride ourselves on having excellent communication between our customers and contractors.

Wholefoods Market & Health Store www.wholefoodshealth.co.nz Organic health foods, supplements, skin care and grocery products.

Wools of New Zealand Limited www.woolsnz.com The Wools of New Zealand brand identifies products which are rich in New Zealand wool and that meet strict performance criteria.

YMCA www.ymca.org.nz YMCA Christchurch operates in many sectors including recreation, education, social services, accommodation, and community events. We are a charitable trust which has been operating in Christchurch for 156 years.

The Chamber Update Q4 2018

Contact us Advocacy, Strategy and Policy Chief Executive: Leeann Watson leeannw@cecc.org.nz General Manager: Phil de Joux phildj@cecc.org.nz Executive Assistant to CEO & GM: Claire McOscar clairem@cecc.org.nz Communications & Advocacy Advisor: Kirsten Wick kirstenw@cecc.org.nz Employment Relations and Human Resources Employment Relations Advisor: Keith Woodroof keithw@cecc.org.nz Kelly Wealleans kellyw@cecc.org.nz Advisory and Consultancy Manager: Melicia Clough meliciac@cecc.org.nz Health and Safety Health and Safety Consultants: Alan Boswell alanb@cecc.org.nz Helen Mason helenm@cecc.org.nz

Business Advisors Technology, Research and Development Advisor: Rob Lawrence robl@cecc.org.nz Business and International Trade Advisor: Shirley van Waveren shirleyvw@cecc.org.nz Business Advisors: Jason MacRae jasonm@cecc.org.nz Marketing and Communications Marketing Manager: Vanessa MacRae vanessam@cecc.org.nz Marketing Coordinator: Bridie Sinclair bridies@cecc.org.nz Events and Partnerships Events & Sponsorship Manager: Sarah Clarke sarahc@cecc.org.nz Events Manager: Holly Andrews hollya@cecc.org.nz Events Coordinators: Laura Nutley lauran@cecc.org.nz Learning and Development Learning & Development Coordinators: Mary Botting maryb@cecc.org.nz Alexia Ferguson-Lees alexiaf@cecc.org.nz Learning and Development Specialist: Kelly Mackintosh kellym@cecc.org.nz

Membership and Finance Finance Operations Manager: Giles Beal gilesb@cecc.org.nz Business Development Manager: Julie Prutton juliep@cecc.org.nz Membership Liaison and Accounts: Anne Jamieson annej@cecc.org.nz Membership Liaison: Kellee Berry kelleeb@cecc.org.nz Administration, Reception, Certificates of Origin Executive Assistant: Rachel McCann rachelm@cecc.org.nz Export Documentation Advisor: Krupa Panchal krupap@cecc.org.nz Receptionist and Export Document Advisor: Monica Shepherd monicas@cecc.org.nz Administrator: Amy Luscombe amyl@cecc.org.nz SkillsConnect Canterbury SkillsConnect Canterbury Manager: Kelly Wealleans kellyw@cecc.org.nz SkillsConnect Canterbury Business Advisor: Lisa Burdes lisab@cecc.org.nz

Helping businesses do business, better. 57 Kilmore Street PO Box 359 Christchurch 8013 Ph 03 366 5096 Freephone 0800 50 50 96 info@cecc.org.nz

thechamber.co.nz

The Chamber helps businesses do business, better. Whether youâ&#x20AC;&#x2122;re a sole trade, small-medium sized enterprise or a larger corporate, we have something to help everyone. Get the right advice, connect with the right people, upskill yourself and your team, keep up to date, have your voice heard and save with our member savings programme. For membership enquiries, please visit www.thechamber. co.nz, phone 0800 50 50 96 or email membership@cecc.org.nz

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The Chamber would like to acknowledge our sponsors and supporters who enable us to provide maximum value to our members.

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Next issue April 2019 (174) Deadline Booking: March 2019 Copy/Adverts: 30 March 2019

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Editor Vanessa MacRae vanessam@cecc.org.nz

MEMBER SAVINGS PARTNERS

Advertising Coordinator Bridie Sinclair bridies@cecc.org.nz 03 366 5096 Update magazine is produced by the Canterbury Employersâ&#x20AC;&#x2122; Chamber of Commerce and distributed to businesses within the Canterbury and West Coast regions. Please contact the editor with advertising enquiries.

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Canterburyâ&#x20AC;&#x2122;s business magazine, from The Chamber