CECC Training & Events Directory by Canterbury Employers' Chamber of Commerce

Your first source for business advice.

Training & Events Directory Your easy guide to courses, workshops, seminars and networking events provided by the Canterbury Employersâ&#x20AC;&#x2122; Chamber of Commerce

January-June 2013

www.cecc.org.nz

Contents Page 2

How to use this directory

Page 55 Events AND networking

Page 4

Getting the most out of your training investment

Page 56 Address by the Governor of the Reserve Bank of New Zealand

Page 6

In-house tailored training

Page 10

NZTE Capability Scheme

Page 11

Early Bird discount

Page 12

Lunch and Learn

Page 13

Training

Page 13

Human Resources

Page 15

Employment Law

Page 18 Health and Safety Page 22 People and Performance Page 35 Operations (including International Trade) Page 41

Page 57 CECC Golf Tournament Page 58 Network After 5 Page 59 Business Network Page 60 Table Top Expo Page 61 ExportNZ Canterbury Breakfast Page 62 ExportNZ Canterbury Market Updates Page 63 Connect Page 64 Business to Business (B2B) Page 65 Employment Relations Network Page 67 Practicalities Page 67 How to register

Sales

Page 44 Marketing

Page 68 Cancellation policy Page 68 Possible changes to dates and times

Page 49 Finance Page 53 Business Strategy

Page 68 Disclaimer Page 68 Complaints procedure Page 68 Consumer legislation

Events

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TRAINING

(03) 366 5096

An overview of Training and Events provided from January to June 2013 operations (Including international trade) • Project Management Skills • Improve Your Business with LEAN • Negotiation Skills • Introduction to Exporting • Exporting Documentation

Human Resources Employment Law • Employment Relations Kit • Employment Law for Managers • Employment Law for Supervisors Health and Safety • Essential Training for Health and Safety Representatives (Stage 1) • Advanced Training for Health and Safety Representatives (Stage 2) • Advanced Training for Health and Safety Representatives (Stage 3) • Complying with Health and Safety

SALES • Sales Power • The Winner’s Edge

People and Performance Leadership and Supervisory Development • Essential Supervision Skills Programme – Module 1: Understanding Your Role – Module 2: Getting Things Done – Module 3: Handling Tricky Situations – Module 4: Developing Others to Succeed – Module 5: Making Good Decisions • Essential Leadership Skills Programme – Module 1: Focusing on the Leadership Role – Module 2: Engaging Teams and Individuals – Module 3: Leading Teams through Change – Module 4: Handling Conflict in the Workplace – Module 5: Leading Four Generations in the Workplace – Module 6: Managing Performance Personal Effectiveness Skills • Accessing Personal Power • Essential Skills for the In-house Trainer • Effective Workplace Communication • Presentations Skills • Event Management • Time Management • Interviewing Skills • Strategies to Motivate Staff and Grow Productivity • U-Turn Performance

MARKETING • Smart Marketing • Marketing on a Shoestring • How to Optimise Your Website for Search Engines • Online International Marketing FINANCE • Accounting for Non-Accountants • Analysis and Interpretation • Costing and Pricing BUSINESS STRATEGY • Hanging onto the Tigers Tail Events AND Networking • Address by the Governor of the Reserve Bank of New Zealand • CECC Golf Day • Network After 5 • Business Network • Table Top Expo • ExportNZ Canterbury Breakfast • ExportNZ Canterbury Networking • ExportNZ Canterbury Market Updates • Connect • Business to Business (B2B) • Employment Relations Network

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How to use this directory The Canterbury Employersâ&#x20AC;&#x2122; Chamber of Commerce has an expert team to assist you with your business needs and deliver a total targeted solution. CECC provides a comprehensive offering of resources, consultancy, advocacy and member discounts, training and events. This directory provides you with an overview of our wide range of training, networking and event options. Our programme offers cost-effective training and events aimed at large, medium and small organisations across all industry sectors to help build the capability of individual businesses and their staff development. Please contact a member of the CECC team who can help identify the best solution to fit your need which may include a combination of advisory, resources, training, events and/or consultancy.

Training is listed by topic, grouped into the following categories:

Human Resources

Operations (including International Trade) Sales Marketing Finance Business Strategy

Training is provided in different formats. We have taken into account the fact that people learn in different ways, and that some topics are more effectively delivered in a particular format. Each session is listed with information on the content. The programme of events has an educational, inspirational and networking focus that complements the training programme and caters for business needs across a range of industry sectors. We encourage you to circulate this directory amongst your team. Once you have gone through this directory and marked the courses you wish to attend either click the corresponding â&#x20AC;&#x2DC;register online here linkâ&#x20AC;&#x2122;, email registrations@cecc.org.nz or go to www.cecc.org.nz to secure your bookings as courses and events generally fill up quickly.

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Directory 2013

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The different training types include: Workshop

Briefing

Network

Course

Seminar

• Hands-on, practical sessions facilitating learning from both the presenter and other participants through the sharing of knowledge and networking. These are solution-based, interactive and involve group participation. They are generally a full-day or a half-day.

• Designed to give you an update on recent legislation changes and act as a refresher to training or information you may have received previously. They are used as a method of disseminating the latest information on regulation changes. They are generally one to two hours in length.

• Issue and/or industry specific interactive sessions designed to bring members together to talk about the impact a particular issue may have on their sector and/or business.

• Training is generally held over more than one day and is provided in partnership with other training providers/presenters.

• Solution-based and delivered through theory versus practical case studies. Seminars involve participants working on their own. They provide guidance, advice and referrals for further information. These are generally three-and-ahalf hours in length.

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Getting the most out of your training investment Training is an important, but often overlooked, part of an overall human resource strategy. At the employee level, it improves skills and assists with motivation and career development. If tackled strategically, a good development programme enables your business to motivate and retain a skilled workforce for now and into the future. Below we have listed some of the benefits of training for both staff and employers. On page 5 you will find some basic tips on how to maximise the results for attendees on any training course.

Great reasons for employers to invest in staff training: STAFF RETENTION • Training and providing personal development opportunities increases job satisfaction, which can assist in staff retention. GREATER PRODUCTIVITY • Training improves the efficiency and effectiveness of your workers, which leads to greater profitability. IMPROVED STAFF MORALE • Staff who feel good about themselves, because they’re learning new things, help to build a positive work culture. IMPROVED SAFETY • Good training helps to prevent accidents.

ADAPTABILITY TO CHANGE • Training stops your people from ‘getting stuck in a rut’. When changes occur, they’ll be able to adapt more quickly, which will help to keep productivity high. POSITIVE ATTITUDE TO MANAGEMENT • Helping your people to gain new skills and knowledge shows that you care. If they like you, they’ll work harder for you. INCREASED CHANCE OF INTERNAL PROMOTION • Training helps to keep knowledge and skills within your organisation and so reduces overall organisational recruitment costs.

Continued next page >>>

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Maximising the benefits for attendees: We have put together a few tips that we hope will help attendees maximise their training experience. • Training doesn’t stop when the course ends. We also offer advice, follow-up and consultancy services on all topics within our training and development programme. Our advisers are only a phone call away. • In many of our workshops, interaction and discussion are important elements and therefore the results you take away largely depend upon your contribution. Be an active participant to get the most out of your session. We suggest you sit down with your employer and discuss the benefits of participation and collaboration in these sessions. • Be an active listener and if you have any queries regarding the presentation material, use the question time to seek clarification. Alternatively, if you are not confident doing so in front of other participants, do so during a break or follow-up after the training. Our presenters are on-hand to answer any queries post-session too, so if you find a question has not been answered to your satisfaction please feel free to contact us after the session.

• Be willing to share your experiences, thoughts and ideas with other participants – they too may have the same issues or questions. Participants often comment that the networking with other attendees was just as valuable as the training itself. Add participants to your network of contacts and keep in touch to share common issues and solutions. • Be patient with other attendees – not everyone understands the information first time and some people may require further clarification. Appreciate others’ viewpoints. • Share discussions – let others in the room get their questions and points across. If you feel you need further information, feel free to contact us after the session. • Be punctual – allow yourself plenty of time to find a car park and arrive at least ten minutes before the scheduled start time. • In order to stay comfortable we suggest you dress in layers, as getting the temperature of a room to suit everyone is not always possible.

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In-house tailored training When weighing up the benefits of training, it can sometimes seem that you are up-skilling one member of a team with knowledge that would be beneficial to your wider team. If this is the case, and you would rather your whole team benefited from the experience, then in-house tailored training may be the option for you. Our in-house tailored training option provides customised training to help you up-skill across the whole team, and will significantly increase the worth of your training dollar. The specific advantages associated with our in-house tailored training make it the first choice for many of our members. Course content is written in consultation with the member to ensure it fully meets your needs and that of your team. All the topics can be presented and discussed in the context of the experiences and culture of your own organisation, and the level of your team. Because the training is tailored to your teamâ&#x20AC;&#x2122;s requirements, new ideas are more quickly assimilated. CECC in-house tailored training is particularly cost effective. We can work on your premises, at a venue of your choice, or at our training facility.

We can develop and tailor training to meet your needs: Health and Safety

Essential Supervision Skills

Essential Leadership Skills

(see pages 18-21)

(see page 22-23)

(see page 24-25)

If you require an individual training session to be delivered in your workplace, we can tailor specific in-house training courses across a broad range of subjects. These include, but are not limited to: Strategic Planning Team Development Health and Safety Management and Training Health and Safety Committee Training Food Hygiene and Auditing Customer Service Excellence Time Management Conflict Resolution Accident Investigation Performance Management Negotiation Skills Effective Communication Skills In addition, if you have a specific requirement that is not covered above, we have access to a variety of professional trainers we work with who can develop tailored training to meet your exact requirements.

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Meet our in-house Training Consultants Health and Safety Helen Mason

People and Performance Victoria Barkway

Helen is a Health and Safety Consultant at CECC. Helen’s background in human resources and adult teaching, combined with 15 years specialising in health and safety, makes her a presenter in high demand. Delivering occupational Health and Safety through in-house training, and designing and implementing Health and Safety Management Systems, Helen currently works with a number of national organisations. Helen can design and implement effective health and safety systems and training to meet the needs of any organisation.

Sandy de Vries Sandy is also a Health & Safety Consultant at CECC. Sandy‘s background in health and safety has included spending 10 years as an auditor for the ACC WSMP programme and for the New Zealand Food Safety Authority. She has specialised communication skills and the ability to maintain productive relationships with Government agencies and industry clients to achieve the desired outcomes. Sandy is also an experienced trainer able to deliver a range of training packages to groups of people at all levels within an organisation. Sandy’s knowledge of legislative requirements in health and safety, food safety and quality management ensures she has a great deal to offer members and clients of CECC.

Sales and Marketing Anya Anderson Anya is the Managing Director of RedSeed. She specialises in sales training for retail and business to business companies, improving the customer experience through up-skilling and motivating the important interface between the product and the customer – your staff.

Victoria is the Development Consultant of Bold Consultancy and consults for the CECC. Victoria has over 17 years experience in people and performance development operating in both the United Kingdom and New Zealand. Victoria specialises in the design, delivery and evaluation of management, leadership, supervision and human resource training programmes. Victoria has trained in all sectors (private, government and corporate) across a broad spectrum of industries and brings an in-depth knowledge and experience offering informative, highly practical and motivational training. Victoria actively works with participants and clients to make the training as individual, relevant and valuable as possible – ensuring a return on investment. Victoria works in-house with a number of organisations in New Zealand and is totally committed to helping individuals reach their potential and assisting organisations to achieve their business objectives through the development of their people.

Peter Townsend Peter is the Chief Executive of CECC and has held this position since 1996. With over 38 years of experience in business, Peter holds a number of external directorships and has been the driving force behind the design and successful implementation of innumerable strategic plans. Before joining CECC, Peter was Chief Executive of the Canterbury Development Corporation – another position within which he assisted the growth of Canterbury through continuously improving the environment within which businesses operate. A captivating speaker, Peter’s straighttalking strategic planning session is not to be missed by any business whose aim is growth.

Prior to her role in RedSeed Anya founded Enhance Training and worked with a number of national clients. Combining an extensive background in training and a double degree in Economics and Physical Education from the University of Otago, she brings a rare combination of strategy and innovation to her training approach. Anya has the ability to connect with all types of people and create a relationship that brings change and increased performance. Her style is described as fresh, modern and engaging.

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Samples of in-house tailored training programmes Strategic Planning Day Goal, set and match – your business development

Brief overview This strategic planning day will provide business development tools that will enable you to set your business on the right path to achieving your short-term and long-term goals. You will be putting together a plan, developing a one to three year outlook through defining your key objectives and aligning these with clear attainable goals and action points to establish key performance indicators (KPIs) to measure your progress.

Benefits You will: • Lay the foundations for a more focused and detailed strategic direction for your business • Set your short-term and long-term business objectives into a concise and usable document • Complete a template that can be reviewed and updated annually to monitor and measure business progress • Focus on the development of your business • Establish an effective linkage between management and staff in your business • Receive a follow-up session with an CECC Adviser to encourage and gauge your progress

Topics • Introduction to the business planning model • The business planning process • Focused group session with your management team, including access to a facilitator to:

– set your objectives

– define your goals

– identify your actions

– develop your key performance indicators

– establish your timeframes

• Where to from here; implementing your plan • Brief overview of extending your business plan into a strategic plan. Continued next page >>>

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Samples of in-house tailored training programmes continued

Team Development Day Putting your team on the right path to achieve great results

Brief overview All teams perform at different levels. Using the concept of Forming, Storming, Norming and Performing we will help your team to understand which level they are currently at and equip them with the skills, knowledge and practical tools to enhance their performance. This active day will get your team on board with your company vision and enable them to see clearly the part they play and what it means for them and the business when the vision is achieved. High performing teams excel at three key things – open communication, problem solving and resolving conflict for a win-win outcome. This day will provide the team with all these skills in an active, inclusive and non-threatening way.

Benefits Your team will: • Understand what your business wants to achieve and their role to play • Define what sort of team they aspire to be • Identify the team’s current level of performance and know how to move it forward • Recognise the problems they face and harness the power of the whole team to find solutions • Understand their individual conflict styles and how to adopt different strategies for positive win-win outcomes • Enhance team relationships through open communication and sharing of views • Be energised by the day with everyone aiming for the same end goals

Topics • Team vision and the benefits of achieving • Natural stages of team development • Building trust through understanding team dynamics • Problem solving and ownership • Handling conflict • Strengthening relationships • Next steps and personal commitments.

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NZTE Capability Development Voucher Scheme NZTE Capability Vouchers are available to businesses that demonstrate a desire to innovate and grow, and who meet criteria such as: •

Have undergone an assessment with the CECC or another Regional Business Partner

•

Have fewer than 50 full time equivalent employees

The NZTE Capability Development Voucher can be put towards the cost of training and business development services. Particular areas of capability development include:

• Are registered for GST in New Zealand

•

Business Planning

• Are operating in a commercial environment

•

Business Systems

•

Business Sustainability

•

Capital Raising

•

Export

•

Finance

•

Governance

•

Lean Manufacturing/Business Operations

•

Managing Resources

•

Marketing

• A privately owned business, or are a Maori Trust or incorporation under the Te Ture Whenua Maori Act 1993 or similar organisation managing Maori assets under multiple ownership

The value of the vouchers issued will vary and they can be used to cover up to 50% of the full cost of the service fee up to a maximum value set.

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10% discount The Early Bird catches the worm! The Canterbury Employersâ&#x20AC;&#x2122; Chamber of Commerce is pleased to offer a NEW early bird discount!* Discount of 10% applies when you register for a programme 30 days in advance of course date.

*This excludes Government funded training: Health and Safety Stages 1-3, Employment Law for Managers and the Employment Relations Kit.

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Lunch and Learn Make the most out of your lunch hour! CECC is pleased to announce the introduction of ‘Lunch and Learn’ – a one hour seminar held over your lunch hour. • Up to the minute topics and the latest information • Practical content for instant application • Short, sharp and easily digestible ‘Lunch and Learn’ events are designed to address emerging business trends and information needs, providing practical information you can apply the minute you get back to the office.

Member price

$89.00 + GST (BYO lunch) Non-member price

$155.00 + GST (BYO lunch)

For the latest ‘Lunch and Learn’ topics, keep an eye on the CECC Upcoming Training and Events e-newsletter.

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Human Resources CECC offers consultancy, advice and training in employment law, health and safety, leadership, motivation, team development, performance management, upskilling, downsizing – in short the full HR package. CECC has an expert team to help, from making sure you have the correct employment agreement in place to being confident you’re paying the right amount (and keeping your staff motivated at the same time). Our experienced employment advisers work solely for employers and, as such, are specialists working only for you. Click here to read more on employment advice. Members also have access to a nationwide comprehensive wage and salary survey.

Coming up in the first half of 2013 are:

Employment Law

Continued next page >>>

Health and Safety

Employment Relations Kit Employment Law for Managers Employment Law for Supervisors

Essential Training for Heath and Safety Representatives (Stage 1) Advanced Training for Heath and Safety Representatives (Stage 2) Advanced Training for Heath and Safety Representatives (Stage 3) Complying with Health and Safety

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Our experienced in-house health and safety consultant is on-hand to help with any health and safety requirements – click here to read more.

Coming up in the first half of 2013 are:

People and Performance Leadership and Supervisory Development Essential Supervision Skills Programme (5 Modules) Essential Leadership Skills Programme (6 Modules)

Personal Effectiveness Accesssing Personal Power Essential Skills for the In-house Trainer Effective Workplace Communication Presentation Skills Event Management Time Management Interviewing Skills Strategies to Motivate Staff and Grow Productivity U-turn Performance

We can tailor training specifically to your business Please note that human resource training offered by CECC can be tailored to your specific needs and delivered in-house. Please contact us on (03) 366 5096 for further information. See In-house training page 8. Members also have access to a nationwide comprehensive wage and salary survey.

Presenters We have a wide variety of presenters with extensive knowledge and experience. To view presenter bioâ&#x20AC;&#x2122;s, please visit our website here.

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Employment Law

Workshop

Employment Relations Kit A comprehensive employment relations workshop providing essential templates, processes and knowledge for employers

Brief overview The aim of this workshop is to assist employers to improve their employment procedures so they can reduce lost time and resources and enhance employment relationships.

Who should attend

Date Wednesday 8 May 2013

• Managers

Time 9:00am to 1:00pm

• Supervisors

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Employee representatives • Human Resources support staff

Benefits Participants will receive a comprehensive kit including material relating to selection and engagement of staff, holidays, leave and time off work, personal development and training. This workshop will help employers understand how to use the kit and adapt it to their industry or business.

Presenter Victoria Barkway, Bold Consultancy

Member price

$199.00+ GST Non-member price

$348.00+ GST

Topics • Recruitment and employment • Commencement of employment and induction • Pay, holiday entitlements and records • Health and Safety • Training.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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You may also be interested in: Employment Relations Network | Page 65 CECC Advisory Services

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Employment Law

Seminar

Employment Law for Managers Complying with employment legislation and tackling legal issues in the workplace

Brief overview Not everyone can be an expert in employment law, but a thorough knowledge of the basics is essential for anyone employing staff. This seminar covers the fundamental employment legislation you need to be aware of.

Who should attend • Business owners • Managers • Human Resource professionals

REGISTER online here Date Monday 18 March 2013 Time 9:00am to 3:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Benefits Learn how to develop practical knowledge of the basic legislation that affects employment relationships in New Zealand.

Presenter Lane Neave, Lawyers

Member price

$299.00+ GST Non-member price

Topics

$523.00+ GST

• Good faith in employment relationships • Types of employment relationships • Hiring new employees – legal considerations • Dealing with employment relationship problems • Summary of entitlements under the Holidays Act 2003 • Legal issues concerning wage payments • Human rights in employment • Privacy in employment.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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You may also be interested in: Employment Relations Network | Page 65 CECC Advisory Services

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Employment Law

Seminar

Employment Law for Supervisors Working within the law and creating a best practice culture

Brief overview Supervisors are at the front line of employee relations, and research shows there is a direct correlation between well-trained supervisors and employees who are motivated, engaged, and productive. This workshop will break down the fundamental employment law principles and provide practical information supervisors need to know to comply with employment legislation.

Who should attend • Business owners

REGISTER online here Date Thursday 27 June 2013 Time 9:00am to 3:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Supervisors • Human Resources professionals

Benefits

Presenter Lane Neave, Lawyers

Member price

$299.00+ GST

Learn how to become familiar with employment legislation and the general principles essential to maintaining a workplace free of discrimination, harassment, and grievance.

Non-member price

$523.00+ GST

Topics • Your role as a Supervisor • Working in good faith • Dealing with employment relations problems • Understanding the disciplinary processes • Identify how employment law impacts processes in the workplace • Holidays Act – including annual leave and sick leave processes and managing long term incapacity • Human rights in employment • Privacy in employment.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Directory 2013 | Human Resources

You may also be interested in: Employment Relations Network | Page 65 CECC Advisory Services

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health and safety

Course

Essential Training for Health and Safety Representatives (Stage 1) Brief overview This two day course is approved under Section 19G of the Health and Safety in Employment Act 1992 for training health and safety representatives and offers an alternative to union-based training.

Who should attend • Recently elected or appointed health and safety representatives • Health and safety committee members • Others with an interest in, or responsibility for, workplace health and safety

Benefits Learn how to: • Effectively perform the responsibilities of a workplace health and safety representative • Understand health and safety legal requirements • Promote the successful management of health and safety issues in good faith

Topics • Introduction to workplace health and safety

Dates 2013 Tuesday 29 & Wednesday 30 January Tuesday 19 & Wednesday 20 February Tuesday 5 & Wednesday 6 March Monday 11 & Tuesday 12 March** Wednesday 10 & Thursday 11 April Tuesday 23 & Wednesday 24 April Wednesday 1 & Thursday 2 May Tuesday 21 & Wednesday 22 May Wednesday 29 & Thursday 30 May** Tuesday 18 & Wednesday 19 June Time 9:00am to 3:30pm Venue Hinton’s Winery 750a Wairakei Road Christchurch

Venue North Canterbury Venue TBA

Presenter Helen Mason or Sandy de Vries, Canterbury Employers’ Chamber of Commerce

Funded price*

• Employee participation • Good faith in practice • Functions of health and safety representatives • Hazard management • Accident and emergency, investigations and reporting

$170.00+ GST Non-funded price**

$570.00+ GST

• Workplace health and safety culture • Representatives’ wider roles: network and resources.

North Canterbury courses delivered in partnership with Enterprise North Canterbury. *A limited number of funded places are available from ACC for key industry sectors. To check if you are eligible please contact the training team at CECC on (03) 366 5096.

You may also be interested in: Tailored in-house health and safety solutions

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health and safety

Course

Advanced Training for Health and Safety Representatives (Stage 2) Brief overview This two day course is approved under Section 19G of the Health and Safety in Employment Act 1992 for training health and safety representatives and offers an alternative to union-based training. This advanced training course reviews the role of the representative and builds on the skills, knowledge and competencies developed in the Essential Training for Health and Safety Representatives (Stage 1).

Who should attend • Health and safety representatives who have completed Stage 1 of the training • Health and safety committee members • Others with an interest in, or responsibility for, workplace health and safety

Dates 2013 Tuesday 26 & Wednesday 27 February Wednesday 27 & Thursday 28 March Tuesday 14 & Wednesday 15 May Wednesday 12 & Thursday 13 June** Time 9:00am to 3:30pm Venue Hinton’s Winery, 750a Wairakei Road, Christchurch

Venue North Canterbury Venue TBA

Presenter Helen Mason or Sandy de Vries, Canterbury Employers’ Chamber of Commerce

Funded price*

Benefits Learn how to: • Develop skills to effectively perform in a workplace health and safety role • Discharge duties under the Health and Safety in Employment Act • Identify hazards and control them • Use accident data to identify trends • Conduct internal self assessment or audits in order to prevent injuries

Topics • Revision of Stage 1 Health and Safety representative training • Gathering and interpreting accident and injury data

$170.00+ GST Non-funded price**

$570.00+ GST

• Health and safety management systems – internal audit or self assessment • Hazard identification – body mapping • Hazard management – control of specific hazards using codes of practice and guidelines.

You may also be interested in: Tailored in-house health and safety solutions

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health and safety

Course

Advanced Training for Health and Safety Representatives (Stage 3) Brief overview This two day course is approved under Section 19G of the Health and Safety in Employment Act 1992 for training health and safety representatives and offers an alternative to union-based training. This advanced training course reviews the role of the representative and builds on the skills, knowledge and competencies developed in the Advanced Training for Health and Safety Representatives (Stage 2).

Dates 2013 Wednesday 13 & Thursday 14 March Tuesday 25 & Wednesday 26 June

Who should attend

Time 9:00am to 3:30pm

• Health and safety representatives who have completed Stage 2 of the training

Venue Hinton’s Winery, 750a Wairakei Road, Christchurch

• Health and safety committee members • Others with an interest in, or responsibility for, workplace health and safety

Benefits Learn how to: • Deepen and broaden your skills as a health and safety representative

Presenter Helen Mason, Canterbury Employers’ Chamber of Commerce

• The role of the health and safety representative • The cost of workplace injury and illness

$170.00+ GST Non-funded price

$570.00+ GST

• Build your skills in fostering positive health and safety management practices

Topics

Funded price*

*A limited number of funded places are available from ACC for key industry sectors. To check if you are eligible please contact the training team at CECC on (03) 366 5096.

• Workplace productivity • Measuring what matters in health and safety • Case study

– Planning improvements and preparing recommendations

– Presenting recommendations

– Support for injured workers

– Vocational rehabilitation

– Review and plan.

You may also be interested in: Tailored in-house health and safety solutions

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health and safety

Seminar

Complying with Health and Safety Brief overview

Topics

If short on time this half day course is an ideal alternative. It covers the necessary requirements for health and safety in business.

• Health and Safety in Employment Act 1992, including the 2002 HSE Act amendments – what the legislative framework requires

Having a high standard of health and safety in the workplace is not only a legal requirement it is also a core aspect of operating a good, productive business. This seminar will cover the basics of health and safety issues affecting all New Zealand businesses.

• Tools to develop a simple, practical health and safety system

Who should attend • All employers • Managers and supervisors

• Savings through ACC incentive programmes – up to 20% on ACC premiums • Promoting a positive health and safety culture in your workplace • Information about further health and safety training.

• Health and safety officers, representatives and committee members • Anyone responsible for, or with an interest in, health and safety in the workplace

Benefits Learn how to: • Understand your health and safety obligations • Implement a practical health and safety system in your workplace • Save up to 20% on your organisation’s ACC premiums by signing up to ACC’s incentive programme

REGISTER online here Date Wednesday 27 February 2013 Time 9:00am to 1:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Make your workplace safer and more productive Presenter Helen Mason or Sandy de Vries, Canterbury Employers’ Chamber of Commerce

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

Human HOME | Resources

Directory 2013 | Human Resources

Member price

$199.00+ GST Non-member price

$348.00+ GST

You may also be interested in: Tailored in-house health and safety solutions

(03) 366 5096

People and performance

Course

Leadership and Supervisory Development

Essential Supervision Skills Programme

(5 Modules)

Brief overview

Module 3 Handling Tricky Situations

This course will give you the essential skills and practical tools to be a team leader/supervisor and make the transition from individual team member to team leader. The programme offers five modules in total, spread over five weeks, and will give you the opportunity to develop your skills in manageable chunks as well as undertake activities between sessions to assist in transference of learning to the workplace.

• Understanding how conflict arises in the workplace • Strategies to manage and resolve conflict

Who should attend • • • •

Team leaders Supervisors Managers Anyone else who is developing towards a supervisory role

Benefits Learn how to: • Understand the team leader/supervisor role in the context of your organisation • Develop skills and tools to get things done efficiently and effectively • Understand how to handle tricky situations that arise in the workplace

Module 4 Developing Others to Succeed • Coaching others to develop their skills and knowledge • Giving appraisal feedback in a one-on-one situation

Module 5 Making Good Decisions • Improving the quality of your decisions • Adopting a systematic approach to problem solving and making decisions with confidence. You can elect to attend the whole course or individual modules according to your needs. Please note we can also deliver this as an in-house option.

Venue Copthorne Commodore Hotel, 449 Memorial Avenue, Christchurch Presenter Victoria Barkway, Bold Consultancy

Module 1 Understanding Your Role

$800.00+ GST Non-member price

$348.00+ GST per module

$1,392.00+ GST

• The supervisory role as it relates to your workplace • Building relationships with your team • Motivating your team to perform

Module 2 Getting Things Done

$199.00+ GST per module

the whole course

• Coach and support others • Develop techniques to engage your teams in decision making and problem solving

Member price

the whole course

Go to next page for course dates and registration >>>

• Managing your time to get the tasks done • The art of successful delegation

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Essential Supervision Skills Programme

continued

Time 9:30am to 1:00pm Each Tuesday for five weeks

Module 3 Tuesday 5 February Module 4 Tuesday 12 February Module 5 Tuesday 19 February

Time 9:30am to 1:00pm

Module 2 Monday 11 March Module 3 Monday 18 March Module 4 Monday 25 March Module 5 Monday 2 April

Time 9:30am to 1:00pm Each Thursday for five weeks

Module 3 Thursday 30 May Module 4 Thursday 6 June Module 5 Thursday 13 June

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People and performance

Course

Leadership and Supervisory Development

Essential Leadership Skills Programme

(6 Modules)

Brief overview

Topics

This programme will provide you with a strong foundation in leadership, enabling you to reflect upon your leadership style and learn how to develop your leadership capabilities for more senior roles. As a Senior Manager it is important to develop the capability to provide leadership including leading teams through change, handling conflict in the workplace, leading a diverse workforce and managing performance.

Module 1 Focusing on the Leadership Role

Who should attend

• Expand your knowledge of leadership and build the foundations of great leadership • Identify the focus of your role at each stage of your teams performance • Balance your need for task, team and individual focus • Use your communication skills for maximum impact

Module 2 Engaging Teams and Individuals

• Managers • Team leaders • Anyone managing staff You can elect to attend the whole course or individual modules according to your needs. Pease note we can also deliver this as an in-house option.

• Use the right leadership style for the right situation • Recognise how to build competence and commitment in team members • Harness the ideas of your team to achieve results • Assess your current position and establish goals • Plan, identify and overcome challenges

Module 3 Leading Teams Through Change Venue Copthorne Commodore Hotel, 449 Memorial Avenue, Christchurch

Member price

$225.00+ GST per module

$1,125.00+ GST the whole course

Presenter Victoria Barkway, Bold Consultancy

Non-member price

$395.00+ GST per module

$1,975.00+ GST the whole course

• Recognise constructive versus destructive change management behaviours • Communicate change effectively right from the start • Plan to manage change at three levels • Change your focus and actions at each stage of the change process • Use tools to make decisions, communicate plans and engage individuals in change • Build and develop a resilient workforce to adapt to change more easily

Go to next page for course dates and registration >>>

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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People and performance

Essential Leadership Skills Programme Module 4 Handling Conflict in the Workplace • Recognise constructive versus destructive conflict behaviours • Establish the stage of conflict and define suitable action at each stage • Interpret your own conflict resolution style and learn more about styles you could adopt • Map conflict to clarify each parties needs and fears • Run conflict resolution meetings in one-to-one and group scenarios

Module 5 Leading Four Generations in the Workplace • Raise awareness of the challenges that each generation brings • Find common ground among the different generations in your workplace

continued

REGISTER online here February – March course dates 2013 Module 1 Thursday 7 February Module 2 Thursday 14 February Module 3 Thursday 21 February Module 4 Thursday 28 February Module 5 Thursday 7 March Module 6 Thursday 14 March

Time 9:30am to 1:00pm Each Thursday for six weeks

• Help people to work in a collaborative style to gain the benefits of their experiences • Lead in the most effective style to ensure each generation is motivated and engaged to work for your organisation

Module 6 Managing Performance • Establish the gap between current and desired levels of performance • Get to the bottom of why a situation has arisen and identify the root causes • Establish which elements of performance need to be addressed first • Follow the correct process for managing performance • Give feedback to others that is motivational, clear and consistent.

REGISTER online here May – June course dates 2013 Module 1 Tuesday 7 May Module 2 Tuesday 14 May Module 3 Tuesday 21 May Module 4 Tuesday 28 May Module 5 Tuesday 4 June Module 6 Tuesday 11 June

Time 9:30am to 1:00pm Each Tuesday for six weeks

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People and performance

Course

Personal Effectiveness

Accessing Personal Power How to become a fearless, decisive, compassionate and respected leader

Brief overview

Topics

In order to be an effective and powerful leader of others you must first be an effective and powerful person yourself. This training is aimed at giving you the qualities of mind and personality so you become a fearless, decisive, compassionate and respected leader. You were born with innate personal powers which through culturalisation, upbringing and personal experience get lost or forgotten. The Accessing Personal Power workshop is a transformative experience that is highly applicable both within and outside of the professional environment.

• Your foundational Four Personal Powers

Who should attend • Executives, Leaders, Directors, Managers, Team Leaders and anyone who needs to work decisively

Benefits

• The power of Responsibility ‘to’ and ‘for’ • Ownership and Choice.

REGISTER online here Date Thursday 4 April 2013 Time 9:00am to 4:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Learn how to: • Re-connect with your own sense of personal authority • Recognise and ethically use your own Personal Power

Presenter Alan Fayter, Optimum Mind

Member price

$348.00+ GST Non-member price

• Overcome negative thinking and give yourself Permission to the best you can be

$609.00+ GST

• Stop taking on other people’s problems • Become confident and gain control of all of your emotions • Access a state of intense Focussed Engagement anytime you choose

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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People and performance

Workshop

Personal Effectiveness

Essential Skills for the In-house Trainer Lifting our game when we train

Brief overview

Topics

This course focuses on developing the skills of those responsible for training within the organisation. Be it inductions, health and safety or procedural training this course will enable you to deliver engaging, compelling and meaningful training that will ensure the training is applied back on the job!

• Adult learning theory and application

Who should attend • Managers and supervisors • Health and safety officers, representatives and committee members • Anyone responsible for, or with an interest in, training in the workplace

• Planning a training session • Creating a positive learning environment.

Benefits Learn how to: • Build comfortable rapport with participants and get buy in from the beginning • Deliver content logically and simply in a brain friendly fashion • Orchestrate the optimum environment for your training • Engage the audience in multi-faceted, ingenious ways to facilitate learning

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Presenter Helen Mason, Canterbury Employers’ Chamber of Commerce

Member price

$199.00+ GST Non-member price

$348.00+ GST

• Use and combine audio and visual aids to utilize more senses • Choose creative and stimulating delivery formats for ‘dry’ material • Plan and design seamless, multi-sensory training that will have lasting impact

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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People and performance

Workshop

Personal Effectiveness

Presentation Skills Structure and deliver effective presentations with confidence and clarity

Brief overview Whether you want to become a better leader, inspire a team, deliver your message to a panel of peers or promote your company to others, the Presentation Skills workshop will equip you with the practical tools and techniques, and the personal states of confidence and self-belief to do so effectively.

Who should attend

Time 9:00am to 4:00pm

• Executives, Managers, HR Professionals, Team Leaders and anyone wanting to inspire and promote products or services to others

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Benefits Learn how to: • Become a confident and elegant presenter • Inspire groups and individuals alike

Presenter Alan Fayter, Optimum Mind

Member price

$348.00+ GST Non-member price

• Learn how to engage an audience and present with ease using a structure that accommodates all learning and personality styles

$609.00+ GST

• You will also learn how to generate great states of self-confidence so that you become a respected presenter who delivers the message with clarity and impact

Topics • How to design and structure presentations for maximum effectiveness • Learning/personality styles and how to present to all of them at once • Creating group rapport • Engagement techniques. How to inspire create and keep audience interest • Techniques to transform you into a confident and engaging speaker.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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People and performance

Workshop

Personal Effectiveness

Event Management Fundamental skills, knowledge, practical advice, tools and templates to confidently plan and deliver great events

Brief overview

Topics

If you organise and run events, whether they be corporate events, awards dinners, conferencing or other special events you’ll know how time consuming and stressful this can be. This workshop will give you the fundamental knowledge, practical advice, tools and templates to confidently plan and deliver great events that meet objectives and create a lasting positive impression in the minds of those who attend.

• Event project planning • Setting SMART objectives • Budgeting and financial management • Logistics and supplier management • Risk management • Health and safety planning • Marketing and promotions • Sponsorship • Onsite management and delivery • Post-event evaluation and wrap-up.

Who should attend • Anyone who has a responsibility for the planning and delivery of corporate or business events • Anyone new to corporate or business event management • Anyone with some event management experience wanting to take their events from good to great

Benefits Learn how to: •

Plan and manage an event project successfully from concept, through planning and delivery to evaluation

•

Create SMART event objectives

•

Improve event financial performance – make more, spend less

•

Get the very best out of event suppliers, entertainment and speakers

•

Increase attendee numbers

•

Plan for the unexpected and survive when it happens

•

Wow the crowds and leave them wanting more!

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Dates 2013 Thursday 18 April Wednesday 26 June Time 9:00am to 1:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch Presenter Richard Holstein, Canterbury Employers’ Chamber of Commerce

Member price

$199.00+ GST Non-member price

$348.00+ GST

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People and performance

Workshop

Personal Effectiveness

Effective Workplace Communication Learn how to communicate clearly, accurately, convincingly and with confidence

Brief overview

Topics

Studies show that the most successful companies are people-centred and communication is the lifeblood of the workplace. This workshop will give participants the skills to communicate clearly, succinctly and effectively for maximum efficiency and productivity. Disputes arise in any organisation and this workshop will also teach you how to defuse conflicts and create an environment where they are less likely to occur again. Easy to apply formats to create great relationships and defuse conflicts are included.

• • • • • • • • •

Pacing and leading someone to develop rapport/empathy The different aims of communication Intention, planning and framing Personal state management Essentials of effective relationships Communication styles Giving and receiving feedback Problem ownership Conflict resolution.

Who should attend • Managers, HR professionals, Team Leaders and anyone who deals closely with people.

Benefits Learn how to: •

Create a positive workplace environment

•

Coach and inspire others

•

Create positive lasting relationships

•

Influence and persuade others

• Avoid misunderstandings and deal effectively with conflicts as they arise

Click on preferred course date below

Dates 2013 Tuesday 5 & Wednesday 6 March Wednesday 29 & Thursday 30 May Time 9:00am to 1:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch Presenter Alan Fayter, Optimum Mind

Member price

$348.00+ GST Non-member price

$609.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Workshop

Personal Effectiveness

Time Management Simple effective tools and techniques for increasing productivity

Brief overview

Topics

Time management is the key to getting not only more done but doing things bigger and better! This workshop will equip you with essential skills and strategies to maximising your time and productivity.

• Working styles

Who should attend

• Implementing goals

• Managers

• Crisis management

• Supervisors

• Delegation.

• Setting and prioritising goals • Creating an environment conducive to maximising productivity

• Team members • Anyone who wants to achieve more control over their working day

Benefits You will learn:

• What influences your time management and identify personal traps • How to achieve a proactive mindset • How to deal with those ‘urgent’ tasks • How to build a work environment that has fewer interruptions • What tools are available to manage your time

Dates 2013 Thursday 31 January Wednesday 13 March Time 9.00am to 12.00pm Venue Westpac Business and Community Hub Jack Hinton Drive Christchurch Presenter Mark Pfeifer, Business Network International

Member price

$199.00+ GST Non-member price

$348.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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People and performance

Workshop

People Management & Recruitment

Interviewing Skills Learning effective interview techniques to enable you to make a well informed hiring decision

Brief overview

Often, poorly performing new hires are the result of an inadequate recruitment process. It is vital that employers take the time to effectively determine the right candidate for the job. This half day workshop will help you establish effective interview techniques, question types and interview formats.

Date Monday 13 May 2013

Who should attend

Time 9:00am to 12:00pm

• Business owners

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Managers and supervisors • Anyone who has to interview or recruit staff

Benefits Learn how to: • Ask questions to determine the right skill level

Presenter Mike Johnson, Essential HR

Member price

$199.00+ GST

• Understand how questions fit into the role

Non-member price

• Assess the right ‘fit’ for your organisation

$348.00+ GST

Topics • How to approach interviews • Interview formats • Questioning – what to ask.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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People and performance

Seminar

People Management & Recruitment

Strategies to Motivate Staff and Grow Productivity Develop strategies to increase motivation and grow productivity

Brief overview Your employees are your most valuable assets therefore understanding how to motivate them is vital to the success of your organisation. This seminar will provide you with practical ways to support your staff and increase motivation.

Who should attend • Business owners • Managers • Supervisors

REGISTER online here Date Wednesday 17 April 2013 Time 9:00am to 12:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Human Resource professionals

Benefits Learn how to develop strategies to increase motivation and grow productivity.

Presenter Brad Norris, Synergy Health

Member price

$199.00+ GST Non-member price

Topics

$348.00+ GST

• Practical ways to support your staff in times of high stress and uncertainty • Understanding personal values (inside and outside the workplace) • Strategies to increase value fulfilment (to increase motivation) • Identifying how the pre-earthquake environment vs. post-earthquake environment has changed employees ability to fulfil their values (for better or worse) • Understanding employees values may have changed as a consequence of the earthquakes which may result in changes in behaviour and conflict within the workplace.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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People and performance

Seminar

People Management & Recruitment

U-Turn Performance How to turn around an individual’s performance

Brief overview

Topics

Employees under perform for many reasons, but how can you distinguish performance from misconduct issues? This seminar will examine underlying causes of poor performance, explore a step by step approach to turning this around, and identify when poor performance constitutes dismissal.

• Recognising poor performance • Exploring and addressing the reasons for poor performance • Setting fair and achievable standards • Monitoring and reviewing poor performance • What’s a reasonable time frame for improvement? • Written warnings • Concepts of fairness in employment law • Dismissals • Case studies.

Who should attend • Business owners • Managers • Supervisors • Human Resource professionals

Benefits Learn how to: • Identify the real reasons for underperformance • Approach a performance conversation

• Agree on actions and create a development plan • Identify when poor performance constitutes dismissal • Handle a range of performance issues without falling foul of employment laws

Date Tuesday 26 February 2013 Time 9.30am to 1.00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Presenter Victoria Barkway, Bold Consultancy

Member price

$199.00+ GST Non-member price

$348.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Operations

(including International Trade)

CECC can equip you with fundamental business skills, events and networking, import/export guidance and access to ExportNZ and certificates of origin to support the operations of your business.

Coming up in the first half of 2013 are: Project Management Skills Improve Your Business with LEAN Negotiation Skills Introduction to Exporting Exporting Documentation

Presenters We have a wide variety of presenters with extensive knowledge and experience. To view presenter bioâ&#x20AC;&#x2122;s, please visit our website here.

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operations (including International Trade)

Workshop

Project Management Skills Bring projects in on budget and on time, every time

Brief overview Discover how to avoid last-minute panics and deliver on time, under budget, exceeding expectations. Project management is becoming an important component for success in most roles. This half-day course will provide you with practical project management to manage projects more effectively.

• Ensure sound budget management • Work with people effectively to achieve best results • The control cycle, key result areas and project completion and evaluation • Evaluate, review and close the project.

Who should attend

Anyone who is new to managing projects and wants an introductory overview of the tools and techniques that can be used to manage their projects more effectively.

Benefits Learn how to: • Set project objectives and measures of success • Plan and organise projects more effectively • Use methods to monitor and control projects • Use skills of leadership and teamwork in project management

REGISTER online here Date Thursday 6 June 2013 Time 9:00am to 12:30pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Topics • Identify project management principles i.e. project definition, stages of a project, project criteria, stakeholders

Presenter Jo Birnie, Presentia Consulting

Member price

$199.00+ GST

• Develop a project plan, identifying project scope

Non-member price

• Plan; develop purpose, time scales, aims and objectives

$348.00+ GST

• Understand the importance of and prepare a risk management analysis

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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operations (including International Trade)

Workshop

Improve Your Business with LEAN Get rid of the waste in your business and get LEAN

Brief overview

Topics

Lean Manufacturing is “a systematic approach to identifying and eliminating waste through continuous improvement”. This Lean workshop covers tools and techniques used in a lean organisation at a depth that gives an understanding of the principles and enables individuals to successfully adapt to their business.

• Lean Methodology and Tools Overview

Who should attend

• Poka Yoke (Mistake Proofing)

Managers and senior leaders who are new to Lean Thinking and interested in understanding the benefits that can be gained through the introduction of Lean Thinking Principles.

• The DMAIC Improvement Cycle.

• The Seven Wastes • 5S • Kaizen • Workplace Organisation • Process Mapping

Benefits Learn how to: • Implement continuous improvement into your workplace • Identify waste • Identify impact of wast on quality, delivery, cost and safety

REGISTER online here Date Thursday 6 June 2013 Time 1:00pm to 4:30pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Presenter Jo Birnie, Presentia Consulting

Member price

$199.00+ GST Non-member price

$348.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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operations (including International Trade)

Workshop

Negotiation Skills Create more lucrative relationships

Brief overview Gain confidence and create more lucrative relationships with negotiation strategies, techniques and tactics.

Who should attend Anyone who negotiates as part of their role; sales negotiation, debt negotiation, contracts negotiating, buying negotiations, salary and employment contracts negotiations etc.

Benefits Learn how to develop negotiation strategies, techniques and tactics.

Topics • Separating the people from the problem

Date Tuesday 19 March 2013 Time 9:30am to 4:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Presenter Anya Anderson, RedSeed

Member price

$348.00+ GST Non-member price

• Focusing on interests, not positions

$609.00+ GST

• Working together to create options that will satisfy both parties • Negotiating successfully with people who are more powerful, refuse to play by the rules, or resort to ‘dirty tricks’.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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operations (including International Trade)

Workshop

Introduction to the Exporting Process Brief overview

Topics

Want to be better prepared for exporting your products? Presented by experts in their respective fields this workshop focuses on familiarising the export process, terminology, and how to minimise the risks involved in exporting.

• The export cycle

Who should attend • Newcomers to exporting

• Incoterms and terminology • Methods of payment • Insurance • Role of the freight forwarder • Free trade agreements.

• Sales and customer service staff • Finance and invoicing administrators

• All others who require a basic understanding of the export process

Benefits Learn how to: • Gain a general understanding of the export process

Date Tuesday 25 June 2013

• Become familiar with shipping terminology and methods

Time 9:00am to 12:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Gain confidence selecting the appropriate payment method • Know how to line up all links in the export chain to minimise your risks

Presenters Canterbury Employers’ Chamber of Commerce – Darren Stove, Cameron Air & Seafreight – Ross Groves, Westpac

• Learn how to take advantage of free trade agreements to sell your products

Member price

$199.00+ GST Non-member price

$348.00+ GST

Brought to you by

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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operations (including International Trade)

Workshop

Export Documentation Brief overview

Would you like to understand and even save money associated with export documentation? Do you really know the minimum documentation you need? This workshop will give you a comprehensive understanding of the requirements for export documentation so that your goods are not left unattended on the wharf or confiscated due to not having the right documents.

Date Tuesday 25 June 2013 Time 1:00pm to 5:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Who should attend • Export administrators • All others who require a basic understanding of export documentation

Presenters Canterbury Employers’ Chamber of Commerce – Darren Stove, Cameron Air & Seafreight – Ross Groves, Westpac – Andrew Thorne, New Zealand Custom Service

Benefits Learn how to: • Identify basic international documents • Select the right document for the right purpose • Identify when documents are raised, how and why • Prepare your own documentation

Member price

$199.00+ GST Non-member price

$348.00+ GST

• Check typical export documents prepared for you for accuracy and consistency

*This workshop follows on from the Introduction to Exporting workshop held in the morning. Participants attending both will receive a discount.

Topics

Brought to you by

• The chain of documentation • Freight calculations • Types of documents and their purpose • Completion of documents against a letter of credit • Export entries.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Sales CECC can offer assistance to members in sales covering a plethora of topics – broad and specific business advice, practical sales assistance and tips for business to business and business to consumer.

Coming up in the first half of 2013 are: Sales Power The Winner’s Edge

Presenters We have a wide variety of presenters with extensive knowledge and experience. To view presenter bio’s, please visit our website here.

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Unless otherwise stated, all training will be held at the Canterbury Employers’ Chamber of Commerce, Westpac Business & Community Hub, Jack Hinton Drive, Christchurch

sales

Workshop

Sales Power Business to consumer sales

Brief overview A simple 5-step consultative sales process you can use to win more profitable sales – without needing to be pushy – no matter what business you are in.

Who should attend For business owners or managers with no formal training in sales, or who would like to build on their existing skills in order to increase their sales and profitability.

Benefits

Date Tuesday 16 April 2013 Time 8:45am to 4:30pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Learn how to: • Stop product knowledge from killing your sales • Use future-based questions to drive more sales • Avoid getting objections altogether

Presenter Eddie Gibb, Focus Consulting

Member price

$348.00+ GST

• Ask the little questions that drive big sales

Non-member price

• Help your customers to happily sell to themselves

$609.00+ GST

• Close the sale

Topics • The key skills you need for success in sales • Using the power of questions to close more sales • The 5-step Consultative Sales Process in action.

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Sales

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sales

Workshop

The Winner’s Edge Business to business sales

Brief overview

Topics

How to win more profitable sales in the Business-toBusiness field – even in a tough, competitive market.

• Winning the opportunity first to sell or provide a quotation • Using the power of questions to close more sales

Who should attend For companies operating in the Business-to-Business sector who need to win more profitable sales in today’s highly-competitive market.

• How to win more sales at the beginning than you do at the end.

Benefits Learn how to: • Engage cold-calling strategies that get you more appointments • Get powerful endorsements that win you more clients

• Uncover hidden buying motives that move the sale forward

Date Wednesday 12 June 2013

• Stop product knowledge from killing your sales

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Create a unique point of difference to avoid competing on price • Stop prospects asking detail questions that kill the sale dead • Ask future-based questions so prospects sell themselves

Time 9:00am to 4:30pm

Presenter Eddie Gibb, Focus Consulting

• Create winning quotes and proposals

Member price

$348.00+ GST Non-member price

$609.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Sales

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Marketing Understand the various marketing channels, find out how best to achieve your business objectives and develop a marketing strategy. From forming the foundations of your marketing plan to exploring the practicalities of putting these into play, CECC offers coaching, workshops and expert advise to meet your marketing needs.

Coming up in the first half of 2013 are: Smart Marketing Marketing on a Shoestring How to Optimise Your Website for Search Engines Online International Marketing

Presenters We have a wide variety of presenters with extensive knowledge and experience. To view presenter bioâ&#x20AC;&#x2122;s, please visit our website here.

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marketing

Workshop

Smart Marketing Marketing smarter not harder

Brief overview

Topics

You know effective marketing is crucial to your business’s success but if you don’t have much experience in marketing, then where do you start? What should you do first? What’s your message? How much should you spend? How do you know what advertising is going to work? This workshop will provide you with a blueprint on how to make your marketing as effective as it can be.

• A four point checklist of first steps (building credibility, analysing the competition, market research, targeting) • Deciding on a marketing budget • How to measure that your marketing is working • How to find out what people want.

Who should attend This workshop is for owners/managers relatively new to the world of marketing, or those looking for a refresher course to ensure they are making the most of their marketing resources.

Benefits

Learn how to:

Date Wednesday 20 March 2013

• Build credibility

Time 9:00am to 12:30pm

• Position yourself relative to your competition

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Undertake your own market research • Segment and prioritise your target markets • Find out what your customers want • Determine the best promotional methods for your products/services • Decide on an appropriate marketing budget

Presenter Neil Edmond, Neil Edmond Ltd

$348.00+ GST

• Create winning quotes and proposals

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$199.00+ GST Non-member price

• Measure the success of your marketing

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

Member price

You may also be interested in: Network After 5 | Page 58 Table Top Expo | Page 60 Business to Business (B2B) | Page 64 CECC Advisory Services

(03) 366 5096

marketing

Workshop

Marketing on a Shoestring Cost effective ways to market your business

Brief overview

Topics

The ‘no cash, still flash’ approach to getting your message out. Just because you have little or no marketing budget doesn’t mean you can’t get your message out there effectively. All you need is a bit of knowledge and insight into leveraging the free, low cost tools and techniques available.

• What James Bond can teach us about marketing • The essential maths of marketing • The FREE tools you could and should be using • How to harness your inner power.

Who should attend • Business owners • Sales managers • Marketing managers • Marketing co-ordinators

Benefits

Date Wednesday 8 May 2013

Learn how to:

Time 9:00am to 12:30pm

• Get more impact per dollar • Take more control of your marketing • Understand the latest techniques

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Make your marketing more focused • Develop deeper customer understanding

Presenter Debbie Roberts, Indigo Marketing

Member price

$199.00+ GST Non-member price

$348.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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marketing

Workshop

How to Optimise Your Website for Search Engines Brief overview

Topics

Your website can be a very powerful marketing tool as it enables you to market your business to the world. But it’s no good having a website unless people can find it. Good search results from the major search engines are critical. You need to be on the first couple of pages of a search to have a realistic chance of being visited. This workshop describes in layman’s terms how to achieve this. Your presenter, Neil Edmond, has achieved No.1 Google search ranking for all the websites he has managed.

• The different ways people can find your website

Who should attend • Business owners

• The importance of using the right keywords • Links • What Google looks for behind your website • The five best and five worst things to do for optimising your site.

• Sales managers • Marketing managers • Marketing co-ordinators • Webmasters

Benefits Learn:

Date Wednesday 13 February 2013 Time 9:00am to 12:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Which search engines are the most important • How search engines work • How to use keywords • The importance of links and how to use them

Presenter Neil Edmond, Neil Edmond Ltd

Member price

$199.00+ GST Non-member price

• The importance of metatags and how to use them

$348.00+ GST

• How to measure how effective your website is

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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marketing

Workshop

Online International Marketing Top tips for effective marketing to an international audience

Brief overview

Topics

This dynamic topic is covered in two half-day sessions, providing the international trades with a solid foundation for implementing online marketing in a global market.

• Cultural understanding and adaptation

Who should attend

• Mastering international search

• Business owners

• Delivering a great customer experience.

• Legal and regulatory requirements • Website design for international markets • Differences in social media

• Sales managers • Marketing managers • Marketing co-ordinators

Benefits Learn how to:

• Build a solid foundation for implementing online marketing as part of your international marketing activities

Date Thursday 20 June 2013

• Understand the importance of culture awareness

Time 9:00am to 4:00pm

• Gain awareness of how best to achieve your business objectives with online marketing

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Develop an initial social media strategy

Presenter Debbie Roberts, Indigo Marketing

Member price

$348.00+ GST Non-member price

$609.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Finance Understand your profit and loss and balance sheet, determine your optimal selling price, monitor your financials and diagnose problems before they occur. CECC offers a variety of practical finance courses to suit your needs.

Coming up in the first half of 2013 are: Accounting for Non-Accountants Analysis and Interpretation Costing and Pricing

Presenters We have a wide variety of presenters with extensive knowledge and experience. To view presenter bioâ&#x20AC;&#x2122;s, please visit our website here.

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finance

Workshop

Accounting for Non-Accountants Understanding your profit and loss and balance sheet

Brief overview

Topics

A recent survey of small businesses revealed that 41% consider the financials to be the hardest part of running their business, and 19% admitted they put their financials into the ‘too hard’ basket. Accounting for non-accountants is designed specifically for those who need to read their basic financial statements and improve their understanding of key accounting concepts.

• What double entry accounting means

This practical workshop will improve your financial understanding. By the end of this course you’ll be able to read your Profit and Loss Statement and Balance Sheet, and understand the common classifications and groupings within them.

• The key elements of a Profit and Loss Statement • The important features of a Balance Sheet • The purpose of depreciation • Manual and computer options for keeping your accounting records, including a practical demonstration of a popular accounting package. Each topic begins with easy examples and builds towards the more complex, as participants are guided through financial statements, their classifications and groupings, and other related issues.

Who should attend • Business owners

• Managers • Accounts assistants

Benefits Learn how to: • Understand the key groupings for your expenses, assets and liabilities • Understand the jargon used by accountants • Read your own financial statements • Understand the benefits of using a computer based accounting package

Date Tuesday 9 April 2013 Time 9:00am to 12:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Presenter Geof Franks, Frankly Speaking

Member price

$199.00+ GST Non-member price

$348.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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finance

Workshop

Analysis and Interpretation Understanding your profit and loss and balance sheet – financial ratios and analysis

Brief overview

Topics

So you can read your Profit and Loss and Balance Sheet, but are things really as good (or bad) as they seem? This workshop builds on your understanding of financial statements by looking at the trends that unfold over successive periods.

• Cash vs net profit

Most of the ratios covered in this course can be prepared for you automatically by your accounting software, but until now you didn’t know what the numbers meant. If you want to be able to monitor your financial situation and diagnose problems before they occur, then this workshop is for you.

• Remedial action.

Note: This is a hands-on workshop and participants will be asked to complete practical exercises. Bring a calculator.

• Profitability ratios • Examining liquidity • Debtors and stock

Who should attend

Date Wednesday 22 May 2013

• Business owners

Time 9:00am to 12:00pm

• Managers

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Accounts assistants

Benefits Learn how to: • Read behind the numbers • Monitor trends over time and identify problems before they occur

Presenter Geof Franks, Frankly Speaking

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Finance

$199.00+ GST Non-member price

• Use the same ratios your bank uses

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

Member price

$348.00+ GST

You may also be interested in: Network After 5 | Page 58 Table Top Expo | Page 60 Business to Business (B2B) | Page 64 CECC Advisory Services

(03) 366 5096

finance

Workshop

Costing and Pricing An introduction to costing and pricing your goods and services

Brief overview

Topics

Most businesses have a range of products and services. But do you know if some of the items you sell are losing you money? By the end of this workshop you’ll be able to go back to your business and calculate how much you should be charging for your products and services.

• Calculating break-even points in your business

Note: This is a hands-on workshop and participants will be asked to complete practical exercises. Bring a calculator.

Who should attend

• Analysing the costs in your business • Common methods of determining a selling price for your products or services • How to justify a higher price rather than competing with low margins.

• Business owners • Managers • Accounts assistants

Benefits

Date Tuesday 25 June 2013

• Uncover what it costs you to provide your products or services

Time 9:00am to 12:00pm

• Work out the required charge-out rates for you and your employees • Discover how many items you need to sell or customers you need to have in order to make the profit you’d like • Work out the extra sales necessary to recover a planned expense

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Presenter Geof Franks, Frankly Speaking

Member price

$199.00+ GST Non-member price

$348.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Finance

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Business Strategy Know where you are going with a solid, long-term strategic plan. To ensure you get there, having an active annual business plan is essential. Your business needs a roadmap, especially in the post quake environment and in the lead up to the rebuild. Your business strategy is a crucial step in order to identify and take advantage of future opportunities. Discover your training and development needs through a business capability assessment and ensure that your remuneration and pay scales are in step – your business may even qualify for R&D funding. Allow us to represent your business concerns to local and national government, local body agencies, and keep you up-to-date with the latest in commercial terms of trade and regulatory requirements. Embrace change with a plan that ensures you will improve your business and bottom line. CECC’s Finance and Business Strategy training is designed to give you the help you need to plan your way to success.

Coming up in the first half of 2013 are: Hanging onto the Tiger’s Tail In-house Strategic Planning Facilitation (see Page 8)

Presenters We have a wide variety of presenters with extensive knowledge and experience. To view presenter bio’s, please visit our website here.

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business strategy

Workshop

Hanging Onto the Tiger’s Tail Brief overview

Topics

This is a practical workshop on how to manage a growing business. You can have the best idea in the world and be growing fast but if you haven’t got your car tuned right, the speed wobbles can be disastrous. The workshop is based on 11 key strategies that will enable you to protect the ground you’ve made and fully exploit the fertile ground you’ve identified. Your presenter, Neil Edmond, has successfully started and managed five of his own businesses from scratch and speaks from personal experience.

• Recognising speed wobble symptoms

Who should attend The workshop is for owners and managers of small/medium enterprises in growth mode.

• How to move from being reactive to proactive • The importance of choosing the right growth strategies • How to maximise your opportunities without blowing to pieces.

Benefits

Date Wednesday 10 April 2013

Learn how to:

Time 9:00am to 12:00pm

• Protect your competitive advantage

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Expand your core business • Choose the right growth strategies • Involve your staff • Get others to help grow your business • Enjoy the ride in spite of the stress!

Presenter Neil Edmond, Neil Edmond Ltd

Member price

$199.00+ GST Non-member price

$348.00+ GST

Early Bird discount of 10% applies to bookings made 30 days in advance of training date.

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Events and Networking The Canterbury Employers’ Chamber of Commerce provides an extensive programme of events – for information, inspiration, education, promotion and networking – available to members throughout the year. These take the form of functions and conferences; guest speakers for lunches, breakfasts or evening functions; free-to-attend networking events; promotional opportunities and member-hosted opportunities. Events are advertised to members via the electronic Upcoming Training and Events newsletter, monthly up-and-coming training and events flyers, and the mailout. They are also listed on the CECC website here.

Coming up in the first half of 2013 are: Address by the Governor of the Reserve Bank of New Zealand CECC Golf Day Network After 5 Business Network Table Top Expo ExportNZ Canterbury Breakfast ExportNZ Canterbury Market Updates Connect Business to Business (B2B) Employment Relations Network

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events and networking

Event

Address by the Governor of the Reserve Bank of New Zealand Brief overview Join the new Governor of the Reserve Bank, Mr Graeme Wheeler, for his first on-the record address of the year. Graeme will be discussing his priorities for 2013, the future role of the RBNZ in the New Zealand economy and how inflationary pressures resulting from the Canterbury rebuild activity will be managed. Youâ&#x20AC;&#x2122;ll also have the opportunity to put your own questions to the Governor. Make an afternoon of it by hosting key staff, clients and associates.

REGISTER online here Date Friday 1 February 2013 Time 12:00pm to 2:00pm Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Who should attend Anybody who is interested in the state of the New Zealand and international economies and how that will impact their business in 2013 and beyond.

Presenter Mr Graeme Wheeler, Governor, Reserve Bank of New Zealand

Member price

$92.00+ GST Non-member price

$175.00+ GST Member Corporate Table of 10

Lunch incorporated in price. Space is strictly limited due to venue constraints so please book early.

Events & HOME | Networking

Directory 2013 | Events and Networking

$780.00+ GST Non-member Corporate Table of 10

$1,360.00+ GST

(03) 366 5096

events and networking

Event

CECC Golf Tournament Brief overview The annual CECC Golf Tournament offers social and serious golfers the opportunity to relax while building business relationships. The event is supported by a range of sponsors who ensure the day is one to be remembered. Enter yourself, with a colleague or a team of four. Places are strictly limited for this event which fills up fast each year. Member price includes green fees, lunch, refreshments and dinner.

Who should attend The CECC Golf Tournament caters for players of all abilities. However, we reserve the right to select or amend your team to ensure the handicap mix is appropriate.

Venue Russley Golf Club, 428 Memorial Avenue, Christchurch

Member price

$95.00+ GST

Benefits Plenty of time to relax and mix with other members on and off-course, build business relationships and/or host clients and business associates.

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events and networking

Network

Network After 5 Brief overview Our Network After 5 events are held throughout the year and provide members with two hours of uninterrupted networking. They’re an excellent opportunity to meet other members, generate referrals and leads, build relationships and talk about your products and services with other business people.

Who should attend • Anybody wishing to expand their current business contacts • Anybody looking to network with other members

Benefits

Venue Diamond Bar, Christchurch Casino 30 Victoria Street, Christchurch

Exclusive Member price to members

Free to attend (cash bar)

• Create new business contacts and build business relationships • Generate referral business and genuine leads • Promote your product or service to other CECC members.

Venue Elevate Bar and Function Centre 2 Colombo Street, Cashmere, Christchurch

Events & HOME | Networking

Directory 2013 | Events and Networking

Exclusive to members Member price

Free to attend (cash bar)

(03) 366 5096

events and networking

Network

Business Network Brief overview Business Network events provide members with an opportunity to build on their business contacts and network effectively. These events are held four times a year and run in conjunction with the CECC Table Top Expos. Our Business Network events usually include a keynote speaker on a topical business issue.

Who should attend • Anybody wishing to build on their current business contacts • Anybody looking to meet and network with other members

Benefits

Venue The Chateau on the Park, 189 Deans Ave, Riccarton, Christchurch

Exclusive Member price to members

Free to attend (cash bar)

• Generate new business contacts with other networkers and at the Table Top Expo • Promote your product or service to other CECC members • Generate leads and referrals • Get business tips and inspiration fromthe keynote business speaker.

Venue Westpac Business and Community Hub, Jack Hinton Drive, Christchurch

Events & HOME | Networking

Directory 2013 | Events and Networking

Exclusive to members Member price

Free to attend (cash bar)

(03) 366 5096

events and networking

Network

Table Top Expo Brief overview Exhibiting at a Table Top Expo is an enjoyable, simple and cost effective way to raise your profile and promote your products and/or services to other members. Expos usually include a mix of 15-20 businesses from a range of industry sectors. Table Top Expos are held three to four times a year and run in conjunction with our Business Network events.

Who should attend • Anybody looking to promote their products and services to other members • Anybody wishing to launch a new product or service

Benefits

REGISTER online here Date Thursday 21 March 2013 Time Expo setup from 4:00pm Event 5:30pm to 7:30pm Venue The Chateau on the Park, 189 Deans Ave, Riccarton, Christchurch

Exclusive Member price to members

$175.00+ GST

• Raise awareness and build the profile of your business • Showcase your products or services or launch new ones • Create genuine leads and make sales • Get in front of an audience motivated to buy.

REGISTER online here Date Thursday 13 June 2013 Time E xpo setup from 4:00pm Event 5:30pm to 7:30pm Venue Westpac Business and Community Hub, Jack Hinton Drive, Christchurch

Events & HOME | Networking

60 Directory 2013 | Events and Networking

Exclusive to members Member price

$175.00+ GST

(03) 366 5096

events and networking

Network

ExportNZ Canterbury Breakfast Brief overview The ExportNZ Canterbury Breakfast series features presentations from internationally successful New Zealand exporters with regional and industry expertise. Breakfasts are held bi-monthly with the goal of building a strong community of exporters while educating and inspiring businesses to be more focused on success in international markets.

Who should attend

Dates 2013 Wednesday 20 March Wednesday 29 May Time 7:30am to 9:00am

• Anybody currently involved in exporting or those looking to become exporters • Anybody working alongside export businesses or with an interest in the growth of Canterbury’s export sector

Benefits

Venue The George, 50 Park Terrace, Christchurch

$40.00+ GST Non-member price

• Network and build relationships with other exporters and export service providers • Learn the secrets to growing your business by expanding existing markets and growing new ones

ExportNZ member price

$70.00+ GST Brought to you by

• Be inspired by the stories of successful New Zealand exporters and learn from their experiences.

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events and networking

Network

ExportNZ Canterbury Market Updates Brief overview Our Market Update events are designed to provide exporters with an up-to-date picture and perspectives on international issues including export markets, free trade agreement negotiations and other export market-specific issues.

email NOW! Venue To be advised

Dates

Export New Zealand member price

Market Updates are run as required and timed to provide members with the very latest information affecting their export markets. ExportNZ Canterbury members will be advised of upcoming Market Update events through the year as these are confirmed.

Timing Market Updates are designed to be short, sharp and relevant, and generally held during business hours.

Free to attend Non-member price

$45.00+ GST To receive email invitations, please email registrations@cecc.org.nz

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events and networking

Network

Connect Brief overview Connect is specifically designed to appeal to a younger business audience. It provides a relaxed networking opportunity in a funky venue with an informative and entertaining speaker.

Who should attend

Younger business people interested in making new business contacts and learning from the success stories of others.

Time 5:30pm to 7:30pm

Benefits

Venue To be advised – depending on event activity/structure

• Network and build relationships with other younger business people and entrepreneurs • Learn from and be inspired by the stories of successful New Zealand business people

Member price

Free to attend Non-member price

$30.00+ GST

Topics The dynamic guest speakers typically provide Connect attendees with an inspirational story about their rise to fame, detailing the challenges they faced, victories and their journey along the way.

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events and networking

Network

Business to Business (B2B) Brief overview

Benefits

A B2B function is hosted by a member organisation and is an opportunity to promote your business and products/services, and to network with fellow members and other selected guests.

This is a great way to promote your business direct to members and other prospects, or to attend as a guest to learn about the host organisation’s business, enjoy their hospitality and network with other members.

Generally these events are aimed at smaller groups of members (30 to 50). This form of networking event can be a breakfast or evening function (on average two hours) and often suits members looking to focus on a specific sector group to inform them of their of products/services.

Target Audience Through our membership database CECC has the ability to target specific groups of businesses. Businesses targeted may include: • Potential customers within a specific industry sector • Potential customers by size of business (based on number of employees) • Potential customers by selecting staff responsible for certain areas e.g. international trade, training, finance

Click HERE for more details Time (typically) 7:30am to 9:30am or 5:30pm to 7:30pm

Venue Either at the host’s premises or another venue of their choice

• Potential customers by international trade status e.g. exporters/importers to particular countries

Member price to host

$1,200.00*+ GST Member price to attend

*Excludes venue hire, catering and audio-visual costs.

Events & HOME | Networking

Directory 2013 | Events and Networking

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events and networking

Event

Employment Relations Network Brief overview A member network comprising of individuals having a responsibility for employment relations, human resources or health and safety management – or people with an interest in any of these areas. Gain insight and an understanding of the latest employment relations trends, topics and challenges. Employment Relations Network events often include a presentation on a topical issue or an expert panel discussion with the opportunity to ask questions.

Who should attend • Human Resources Managers and professionals • Health and Safety Managers and supervisors

Venue The George, 50 Park Terrace, Christchurch

• Anyone with a responsibility for employing and managing staff

Member price

$40.00+ GST Non-member price

$70.00+ GST

Benefits • Stay informed of developments e.g. changes in employment related law, significant court decisions and topical employment relations issues • Exchange views and share experiences with others in similar roles.

Events & HOME | Networking

Directory 2013 | Events and Networking

(03) 366 5096

We’re behind you every step of the way. By becoming a member of the Canterbury Employers’ Chamber of Commerce, you have a team of experts working for you. • Access to over 100 free resources covering all aspects of business operation • Expert advice across all business areas • 10 free networking events throughout the year • 140 training courses specific to particular areas of business at discounted rates • Access to major discounts from various sponsors (including office stationery, fuel and telecommunications) as well as other discounted offers from fellow members.

Your first source for business advice.

0800 50 50 97 www.cecc.org.nz

Practicalities How to register There are three easy ways to register to attend any of our training or events. •

•

Email registrations@cecc.org.nz with the title of the seminar/event you wish to attend, your contact details and names of people attending

•

Phone (03) 366 5096

•

Early Bird discount of 10% applies to training where the early bird logo appears, when you register for a programme 30 days in advance of course date. The early bird discount excludes Government funded training (Health and Safety Stages 1-3, Employment Law for Managers and Employment Relations Kit) and events.

Registrations will only be confirmed upon receipt of payment of the advertised fee. Payment may be made by cheque, cash, credit card or direct credit. Please note some events are free of charge.

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Confirmation of your attendance will be emailed no later than three working days prior to the training/event.

(03) 366 5096

Cancellation policy

Disclaimer

It’s important to advise us if you wish to cancel or transfer your registration from a training session or a priced event as soon as possible. In many cases there are a maximum number of attendees allowed and we have waiting lists of other members who wish to attend. For this reason, the following cancellation and transfer policy applies to all CECC training sessions and priced events:

Please note, the information contained within this directory is accurate at the time of publication. CECC accepts no responsibility for errors or omissions arising from any cause outside our control. Circumstances beyond the control of Employers’ Chamber may necessitate changes without notice. While every effort is made to minimise the disruption or inconvenience to course participants and their employers, CECC can accept no responsibility for consequential costs associated with such changes.

1. Cancellations or transfer requests must be advised in writing at least three full working days prior to the date of the training session or priced event. Please email registrations@cecc.org.nz or phone (03) 366 5096 as soon as possible if you are unable to attend the course or event you have registered for. 2. All cancellations and transfer requests advised in writing prior to three full working days from the training session or paid event will incur an administration fee of $30.00 (incl GST) per person. There is a limit of one transfer per training course (a second request to transfer will incur an additional full course cost). 3. Where written cancellation advice or a transfer request is not received within three full working days prior to the training session or priced event commencing, or a participant fails to show on the day, full fees will be payable. 4. A replacement participant is welcome at any stage prior to the training session or priced event commencing at no additional cost. Please provide us with the person’s details as soon as possible. Questions relating to the Cancellations and Transfers Policy should be directed to the CECC Training and Events Team at registrations@cecc.org.nz or (03) 366 5096.

Possible changes to dates and times

CECC reserves the right to add, reschedule or replace presenters and/or vary advertised courses, prices and venues. Should a course fail to attract minimum number of attendees, we reserve the right to cancel it.

Complaints procedure If you have a complaint about the Canterbury Employers’ Chamber of Commerce or one of our staff or presenters: 1. In the first instance, raise it with CECC Business Capability Manager on (03) 353 0302 or email richardh@cecc.org.nz who will then decide if the presenter needs to be involved. 2. If it is not resolved, a letter should be addressed to CECC Chief Executive, PO Box 359, Christchurch 8140 or email petert@cecc.org.nz.

Consumer legislation The information in this directory is provided solely for business purposes. Any use of this information or the courses offered will be for business purposes, at the sole discretion, responsibility and judgment of the users. Nothing in this disclaimer purports to contract out of the provision of the Consumer Guarantees Act 1993, other than in accordance with Section 43(2) of that Act.

Whilst every effort is made to adhere to the dates and times listed in this directory and in advertised material, due to presenter availability and other factors outside our control, some courses may be subject to change. All attendees will be notified at least three working days prior to the training/event.

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Your first source for business advice