Training & Events July - December 2013 by Canterbury Employers' Chamber of Commerce

Your first source for business advice.

Training & Events Directory Your easy guide to courses, workshops, seminars and networking events provided by the Canterbury Employersâ&#x20AC;&#x2122; Chamber of Commerce

JULY-DECEMBER 2013

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Contents

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An overview of Training and Events provided from July to December 2013

Jul

Human Resources

AUG

SEP

OCT

NOV

DEC

Personal Effectiveness Effective Workplace Communication Effective Meeting Management Essential Skills for the Administrator Essential Skills for the In-house Trainer Event Management Presentations Skills Time Management Employment Law Employment Law for Managers Employment Law for Supervisors Leadership and Supervisory Development Essential Supervision Skills Programme Essential Leadership Skills Programme People Management Performance Appraisals Strategies to Motivate Staff and Grow Productivity operations and Health and safety Health and Safety Accident Investigation Complying with Health and Safety Get Ready for your ACC Audit Essential Training for Health and Safety Representatives (Stage 1) Advanced Training for Health and Safety Representatives (Stage 2) Advanced Training for Health and Safety Representatives (Stage 3) International Trade Working with Export Letters of Credit Essential Steps to Importing Technology Computer Clinic: Mail Merges Computer Clinic: Working with Tabs and Indenting WorkSmart Webinars Continued next page

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Kr C I L C ow fo

Contents

bel ates! d

An overview of Training and Events provided from July to December 2013

Jul

AUG

SEP

OCT

NOV

DEC

SALES Sales Power (Business to Consumer) The Winnerâ&#x20AC;&#x2122;s Edge (Business to Business Sales) MARKETING Social Media How to Optimise your Website for Search Engines Smart Marketing FINANCE Accounting for Non-Accountants Costing and Pricing Analysis and Interpretation BUSINESS STRATEGY Business Planning for Survival and Prosperity in 2014 Navigating Business Growth Events and networking Network After 5 Connect Business Network Table Top Expo Employment Relations Network ExportNZ Canterbury Global Connections ExportNZ Canterbury Breakfast Champion Canterbury Business Awards Member Business to Business (B2B)

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Year round event marketing opportunity for members. See details here.

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Your First Source for Business Advice The Canterbury Employers’ Chamber of Commerce (CECC) has an expert team to assist you with your business needs and deliver a total targeted solution. CECC recognises that every business is unique and therefore provides a comprehensive offering of services to cater to a variety of business needs and deliver these in a range of ways.

This includes: One to one advisory and consultancy Advocacy Member savings Access to over 100 practical tools and resources online Training and Inspirational events (detailed in this directory) Please contact a member of the CECC team on (03) 366 5096 for assistance in identifying the best solution to fit your needs – this may include a combination of advisory, resources, training, events and/or consultancy.

How to use this directory This directory provides you with an overview of our training and events programme, developed for large, medium and small organisations across all industry sectors to help build the capability of individual businesses and their staff.

Our programme offers: Training provided in different formats and listed by topic. Each session is listed with detailed information on the content, learning outcomes and who should attend.

Events that focus on educational and networking opportunities, which also complement the training programme, catering for business needs across a range of industry sectors. We encourage you to circulate this directory amongst your team. Once you have marked the courses you wish to attend either click the corresponding ‘register online here’ link, email registrations@cecc.org.nz or go to www.cecc.org.nz to secure your bookings.

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Human Resources CECC offers consultancy, advice and training in employment law, leadership, motivation, team development, performance management, up-skilling, downsizing â&#x20AC;&#x201C; in short, the full HR package. CECC has an expert team to help, from making sure you have the correct employment agreement in place to being confident youâ&#x20AC;&#x2122;re paying the right amount (and keeping your staff motivated at the same time). Our experienced employment advisers work solely for employers and, as such, are specialists working only for you. All our experienced consultants will offer initial assessmentsof-need at no cost to CECC members before advising if you need to escalate to the paid consultancy service. CECC members also have access to an extensive list of free HR resources (sample documents and guides), click here to access. Members also have access to a nationwide comprehensive wage and salary survey.

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COURSE DATES

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bel ates! d Coming up July TO December 2013

Human Resources Personal Effectiveness Effective Workplace Communication Effective Meeting Management Essential Skills for the Administrator Essential Skills for the In-house Trainer Event Management Presentations Skills Time Management Employment Law Employment Law for Managers Employment Law for Supervisors Leadership and Supervisory Development Essential Supervision Skills Programme Essential Leadership Skills Programme People Management Performance Appraisals Strategies to Motivate Staff and Grow Productivity

Tailored development solutions specifically for your business

Jul

AUG

SEP

OCT

NOV

DEC

CECC can tailor training to your specific needs and deliver in-house, as well as 1:1 personalised coaching engagements in all subject areas to address organisational/individual needs.

Please contact us on (03) 366 5096 for further information.

www.cecc.org.nz

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Personal Effectiveness

Effective Workplace Communication Learn how to communicate clearly, accurately, convincingly and with confidence

Brief overview Studies show that the most successful companies are people-centred and communication is the lifeblood of the workplace. This workshop will give participants the skills to communicate clearly, succinctly and effectively for maximum efficiency and productivity. Disputes arise in any organisation and this workshop will also teach you how to defuse conflicts and create an environment where they are less likely to occur again. Easy to apply formats to create great relationships and defuse conflicts are included.

Who should attend • Managers, HR professionals, team leaders and anyone who deals closely with people.

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Benefits Learn how to: • Create a positive workplace environment • Coach and inspire others • Create positive lasting relationships • Influence and persuade others • Avoid misunderstandings and deal effectively with conflicts as they arise

• • • • • • • •

$350.00+ GST Early Bird Member

$315.00+ GST Non-members

$610.00+ GST Presenter

Topics •

PRICE

Member

Pacing and leading someone to develop rapport/empathy The different aims of communication Intention, planning and framing Personal state management Essentials of effective relationships Communication styles Giving and receiving feedback Problem ownership Conflict resolution.

Dr Alan Fayter Delivered by Dr Alan Fayter (Optimum Mind). Alan is trained and experienced in the highest standards of Neuro Linguistic Programming, Neuro-Semantics, Self Actualisation Psychology, and Meta-Coaching and is a Doctor of Clinical Hypnotherapy.

Comments from previous attendees “The content/material in the seminar was relevant, to the point and insightful.” “Very well presented Alan. You made it easy to understand.” “Excellent presenter and learnt more than expected, and was interesting.”

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Personal Effectiveness

Effective Meeting Management How to be in and out of your meeting in 30 minutes!

Brief overview Meetings consume a large amount of an organisation’s time. It is important that the time is maximised and that the meetings are effective and time is not wasted.

Who should attend

Date 2013 Friday 2 August

• Those people responsible for running meetings

Time 9:00am to 4:30pm

Benefits This course will give participants an understanding of the modern meeting scene as well as developing some skills, strategies, practical tools and techniques to aid their organisation to produce an effective meeting.

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Topics

PRICE

Member

$350.00+ GST Early Bird Member

$315.00+ GST

• Recognise why meetings fail

Non-members

• Identify the critical requirements for effective meeting management

$610.00+ GST

• Effective agenda formulation to ensure topic coverage in a timely manner •

Effective chairing of meetings including: – Keeping the meeting to time – Handling different personalities – Getting and agreeing to decisions – Covering pre and post meeting preparation • Ensure minutes that capture main points and actions succinctly

Presenter

Robyn Bennett

Robyn Bennett is the director of Team Link Training Ltd. Robyn is known for her interactive training style, ensuring participants are learning, and increasing their skills and knowlegdge.

• Ensure active participation at meetings by using an effective technique to brainstorm and solve problems quickly and effectively.

Comments from previous attendees “Easy to follow, good examples, mixing with other people.” “It was very informative and delivered in an interesting manner.” “Clear and interesting. Very practical.”

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Personal Effectiveness

Essential Skills for the Administrator Brief overview

Business Writing:

A dynamic course where attendees will gain knowledge and an understanding of the diverse role of the administrator, and develop skills and strategies necessary for the effective functioning of this pivotal position.

• Recognise the principles of good business writing – current trends • Structure your writing appropriately

Who should attend Intermediate administrators and administration assistants.

Problem Solving and Decision Making: • Explore a number of different models you can use to assist in problem solving and decision making.

Benefits This course will cover administration skills required in current market conditions, time management, communication skills, business writing, problem solving and decision making. By the end of the course you will be well equipped with the skills and knowledge to be a successful office administrator.

Topics Essential Administration Skills: • Identify what skills and attributes makes a good administrator so you can keep ahead in the current market conditions

Communication Skills and Working Together as a Team: • Learn how to better communicate with all behavioural styles • Identify the different roles people undertake and what that means for successful team work

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Gain control of your time by communicating your needs to others • Identify programs and apps that can help you in your job • Plan a simple event project using time saving processes, and ensuring actions and plans are communicated effectively to the team

$350.00+ GST Early Bird Member

$315.00+ GST Non-members

$610.00+ GST

Juggling Multiple Responsibilities Effectively: • Solve time management issues relevant to your situation

PRICE

Member

Presenter

Robyn Bennett

Robyn Bennett is the director of Team Link Training Ltd. Robyn is known for her interactive training style, ensuring participants are learning, and increasing their skills and knowlegdge.

Comments from previous attendees “Thank you Robyn – awesome job empowering us admin staff.” “Loved the course – was fun and relevant, very informative. Would highly recommend to others.” “This was a great course... thoroughly enjoyed it. I will be walking away with heaps of new tools, models and templates. Awesome that it was very interactive and kept me going. Great teaching style.”

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Personal Effectiveness

Essential Skills for the In-house Trainer Lifting our game when we train

Brief overview

Topics

This course focuses on developing the skills of those responsible for training within the organisation. Whether its inductions, health and safety or procedural training, this course will enable you to deliver engaging, compelling and meaningful training that will ensure the training is applied back on the job!

• Adult learning theory and application

Who should attend • Managers and supervisors • Health and safety officers, representatives and committee members • Anyone responsible for, or with an interest in, training in the workplace

Benefits Learn how to: • Build comfortable rapport with participants and get buy-in from the beginning • Deliver content logically and simply in an easy-to-understand fashion • Orchestrate the optimum environment for your training

• Planning a training session • Creating a positive learning environment.

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

$200.00+ GST Early Bird Member

$180.00+ GST

• Engage the audience in multi-faceted, ingenious ways to facilitate learning

Non-members

• Use and combine audio and visual aids to utilise more senses • Choose creative and stimulating delivery formats for ‘dry’ material • Plan and design seamless, multi-sensory training that will have lasting impact

PRICE

Member

$350.00+ GST Presenter

Helen Mason Helen Mason (CECC, Health and Safety Consultant) brings a depth and breadth of experience having spent over 15 years specialising in health and safety, combined with a background in human resources and adult teaching.

Comments from previous attendees “Interesting and informative.” “Well-paced with a good variation of learning formats.”

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Personal Effectiveness

Event Management Fundamental skills, knowledge, practical advice, tools and templates to confidently plan and deliver great events

Brief overview

• Risk management

If you organise and run events, whether they are corporate events, awards dinners, conferences or other special events, you’ll know how time consuming and stressful this can be. This workshop will give you the fundamental knowledge, practical advice, tools and templates to confidently plan and deliver great events that meet objectives and create a lasting positive impression in the minds of those who attend.

• Health and safety planning

Who should attend • Anyone who has a responsibility for the planning and delivery of corporate or business events • Anyone new to corporate or business event management • Anyone with some event management experience wanting to take their events from good to great

• Marketing and promotions • Sponsorship • Onsite management and delivery • Post-event evaluation and wrap-up.

Benefits Learn how to: •

Plan and manage an event project successfully from concept, through planning and delivery to evaluation

•

Create SMART event objectives

•

Improve event financial performance – make more, spend less

•

Get the very best out of event suppliers, entertainment and speakers

•

Increase attendee numbers

•

Plan for the unexpected and survive when it happens

•

Wow the crowds and leave them wanting more!

Topics • Event project planning • Setting SMART objectives

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Richard Holstein Richard currently manages the events and training team at CECC who plan and deliver approximately 60 business focused events per year. Richard’s background includes successfully project managing a wide variety of corporate, public and sporting events.

• Budgeting and financial management • Logistics and supplier management

Comments from previous attendees “Good content and experienced presenter.” “Great information.” “Involvement on an individual basis, a fluid approach.”

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Personal Effectiveness

Presentation Skills Structure and deliver effective presentations with confidence and clarity

Brief overview Whether you want to become a better leader, inspire a team, deliver your message to a panel of peers or promote your company to others, the Presentation Skills workshop will equip you with the practical tools and techniques, and the personal states of confidence and self-belief to do so effectively.

Who should attend • Executives, managers, HR professionals, team leaders and anyone wanting to inspire and promote products or services to others

Benefits Learn how to: • Become a confident and elegant presenter

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Inspire groups and individuals alike • Learn how to engage an audience and present with ease using a structure that accommodates all learning and personality styles • Learn how to generate great states of selfconfidence so that you become a respected presenter who delivers the message with clarity and impact

Topics • How to design and structure presentations for maximum effectiveness • Learning personality styles and how to present to everyone at once

PRICE

Member

$350.00+ GST Early Bird Member

$315.00+ GST Non-members

$610.00+ GST Presenter

Dr Alan Fayter Delivered by Dr Alan Fayter (Optimum Mind). Alan is trained and experienced in the highest standards of Neuro Linguistic Programming, NeuroSemantics, Self Actualisation Psychology, and Meta-Coaching and is a Doctor of Clinical Hypnotherapy.

• Creating group rapport • Engagement techniques – how to inspire create and keep audience interest • Techniques to transform you into a confident and engaging speaker.

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Personal Effectiveness

Time Management Simple effective tools and techniques for increasing productivity

Brief overview

Topics

Time management is the key to getting not only more done but doing things bigger and better! This workshop will equip you with essential skills and strategies to maximising your time and productivity.

• Working styles

Who should attend

• Implementing goals

• Managers

• Crisis management

• Supervisors

• Delegation.

• Setting and prioritising goals • Creating an environment conducive to maximising productivity

• Team members • Anyone who wants to achieve more control over their working day

Benefits You will learn: • What influences your time management and identify personal traps • How to achieve a proactive mindset

Dates available 2013 – click below

• How to deal with those ‘urgent’ tasks

Wednesday 3 July

• How to build a work environment that has fewer interruptions

Thursday 28 November

• What tools are available to manage your time

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Time 9:00am to 12:00pm

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Mark Pfeifer Mark Pfeifer (Bishop Toomey & Pfeifer) is a chartered accountant and professional member of the National Speakers Association of New Zealand (NSANZ). For more than 10 years Mark has worked with small, medium and large New Zealand business.

Comments from previous attendees “The presentation was very clear and captivating.” “Easy to follow and understand. Great delivery.” “Very visual and engaging presenter.”

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Employment Law

Employment Law for Managers Complying with employment legislation and tackling legal issues in the workplace

Brief overview Not everyone can be an expert in employment law, but a thorough knowledge of the basics is essential for anyone employing staff. This seminar covers the fundamental employment legislation you need to be aware of.

Who should attend • Business owners • Managers

• Human Resource professionals

Benefits Learn how to develop practical knowledge of the basic legislation that affects employment relationships in New Zealand.

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Topics

PRICE

Member

$300.00+ GST Early Bird Member

$270.00+ GST Non-members

• Good faith in employment relationships

$525.00+ GST

• Types of employment relationships • Hiring new employees – legal considerations • Dealing with employment relationship problems • Summary of entitlements under the Holidays Act 2003 • Legal issues concerning wage payments • Human rights in employment • Privacy in employment.

Presenter

Fiona McMillan Fiona McMillan (Lane Neave Lawyers) has been a solicitor in the Lane Neave Employment Relations team since 2008. Her experience covers a wide range of employment related matters.

Comments from previous attendees “Delivered in an easy to understand format.” “It was very interesting and relevant content, delivered in a clear way.” “Good, clear, concise presentation. Excellent topic knowledge.”

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Employment Law

Employment Law for Supervisors Working within the law and creating a best practice culture

Brief overview Supervisors are at the front line of employee relations, and research shows there is a direct correlation between well-trained supervisors and employees who are motivated, engaged, and productive. This workshop will break down the fundamental employment law principles and provide practical information supervisors need to know to comply with employment legislation.

Who should attend • Business owners • Supervisors • Human Resource professionals

Benefits

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Learn how to become familiar with employment legislation and the general principles essential to maintaining a workplace free of discrimination, harassment, and grievance.

PRICE

Member

$300.00+ GST Early Bird Member

$270.00+ GST Non-members

$525.00+ GST

Topics • Your role as a Supervisor • Working in good faith • Dealing with employment relations problems • Understanding the disciplinary processes • Identify how employment law impacts processes in the workplace

Presenter

Fiona McMillan Fiona McMillan (Lane Neave Lawyers) has been a solicitor in the Lane Neave Employment Relations team since 2008. Her experience covers a wide range of employment related matters.

• Holidays Act – including annual leave and sick leave processes and managing long term incapacity • Human rights in employment • Privacy in employment.

Comments from previous attendees “Relaxed informal atmosphere with the option of attendees input.” “Good material, using examples and feedback.” “Easy to understand.”

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Leadership AND Supervisory development

Essential Supervision Skills Programme

(5 Modules)

Brief overview

Module 5 Making Good Decisions

This course will give you the essential skills and practical tools to be a team leader/supervisor and make the transition from individual team member to team leader. The programme offers five modules in total, spread over five weeks, and will give you the opportunity to develop your skills in manageable chunks as well as undertake activities between sessions to assist in transference of learning to the workplace.

• Improving the quality of your decisions • Adopting a systematic approach to problem solving and making decisions with confidence. You can elect to attend the whole course or individual modules according to your needs. Please note we can also deliver this as an in-house option.

Who should attend • • • •

Team leaders Supervisors Managers Anyone else who is developing towards a supervisory role

Benefits Learn how to: • Understand the team leader/supervisor role in the context of your organisation • Develop skills and tools to get things done efficiently and effectively • Understand how to handle tricky situations that arise in the workplace • Coach and support others • Develop techniques to engage your teams in decision making and problem solving

Module 1 Understanding Your Role • The supervisory role as it relates to your workplace • Building relationships with your team • Motivating your team to perform

Dates available 2013 – click below Wednesdays 31 July, 7, 14, 21, 28 August Tuesdays (except Thursday 17 October) 17, 22, 29 October & 5, 12 November

Venue Copthorne Commodore Hotel, 449 Memorial Avenue, Christchurch

PRICE

Member

$200.00+ GST per module $800.00+ GST whole course Early Bird Member

$180.00+ GST per module $720.00+ GST whole course Non-members

$348.00+ GST per module $1392.00+ GST whole course

• Managing your time to get the tasks done • The art of successful delegation

• Understanding how conflict arises in the workplace • Strategies to manage and resolve conflict

Time 9:30am to 1:00pm

Module 2 Getting Things Done

Module 3 Handling Tricky Situations

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Presenter

Module 4 Developing Others to Succeed • Coaching others to develop their skills and knowledge • Giving appraisal feedback in a one-on-one situation

Victoria Barkway Victoria Barkway (Bold Consultancy) specialises in the design, delivery and evaluation of management, leadership, supervision and human resource training programmes. Victoria brings an in-depth knowledge and experience offering informative, highly practical training.

Comments from previous attendees “Delivery was awesome clear and well explained, materials were helpful and content spot on.” “Victoria has a good knowledge and presents in a fun and inclusive manner.” “Content was interactive, made you think and was delivered in an easy to follow programme.”

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Leadership AND Supervisory development

Essential Leadership Skills Programme

(6 Modules)

Brief overview

Topics

This programme will provide you with a strong foundation in leadership, enabling you to reflect upon your leadership style and learn how to develop your leadership capabilities for more senior roles. As a Senior Manager it is important to develop the capability to provide leadership including leading teams through change, handling conflict in the workplace, leading a diverse workforce and managing performance.

Module 1 Focusing on the Leadership Role

Who should attend

• Expand your knowledge of leadership and build the foundations of great leadership • Identify the focus of your role at each stage of your team’s performance • Balance your need for task, team and individual focus • Use your communication skills for maximum impact

• Managers

Module 2 Engaging Teams and Individuals

• Team leaders

• Use the right leadership style for the right situation

• Anyone managing staff You can elect to attend the whole course or individual modules according to your needs. Please note we can also deliver this as an in-house option.

• Recognise how to build competence and commitment in team members • Harness the ideas of your team to achieve results • Assess your current position and establish goals • Plan, identify and overcome challenges

Venue Copthorne Commodore Hotel, 449 Memorial Avenue, Christchurch

Member

PRICE

$255.00+ GST per module $1125.00+ GST whole course Early Bird Member

$230.00+ GST per module $1010.00+ GST whole course Non-members

$395.00+ GST per module $1975.00+ GST whole course Presenter

Module 3 Leading Teams Through Change • Recognise constructive versus destructive change management behaviours • Communicate change effectively right from the start • Plan to manage change at three levels • Change your focus and actions at each stage of the change process • Use tools to make decisions, communicate plans and engage individuals in change • Build and develop a resilient workforce to adapt to change more easily

Go to next page for course dates and registration >>>

Comments from previous attendees “Real world examples delivered in a friendly personable manner.” “Run in such a way that it is very easy to relate to the content and it’s objectives.” “Everything was clear, concise and easily understood. Presented in a light hearted, humorous way. Highly enjoyable.”

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Leadership AND Supervisory development

Essential Leadership Skills Programme

continued

Module 4 Handling Conflict in the Workplace • Recognise constructive versus destructive conflict behaviours

• Establish the stage of conflict and define suitable action at each stage • Interpret your own conflict resolution style and learn more about styles you could adopt • Map conflict to clarify each parties needs and fears • Run conflict resolution meetings in one-to-one and group scenarios

Click on preferred course date below

Dates available 2013 – click below

Module 5 Leading Four Generations in the Workplace

• Raise awareness of the challenges that each generation brings

• Find common ground among the different generations in your workplace • Help people to work in a collaborative style to gain the benefits of their experiences • Lead in the most effective style to ensure each generation is motivated and engaged to work for your organisation

Tuesdays (except Monday 26 August) 30 July, 6, 13, 20 & 26 August and 3 September

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Wednesdays (except Friday 18 October) 18, 23, 30 October and 6, 13 & 20 November

Time 9:30am to 1:00pm

<<< Go to previous page for price and venue

Module 6 Managing Performance • Establish the gap between current and desired levels of performance • Get to the bottom of why a situation has arisen and identify the root causes • Establish which elements of performance need to be addressed first • Follow the correct process for managing performance • Give feedback to others that is motivational, clear and consistent.

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People MANAGEMENT

Performance Appraisals Brief overview

Topics

The philosophy behind performance appraisal systems is to improve human performance, recognise commitment and in turn improve the company’s overall performance.

• • • • • • • •

This workshop is designed to help companies design and/or fine tune their performance appraisal processes to get the best out of their people.

Who should attend

Why we should appraise individuals Types of appraisal systems Establishing performance criteria Setting aims and objectives Feedback skills Communicating the right messages Monitoring and measuring progress Appraisal outcomes.

• Managers • Supervisors • Team leaders • Business owners • Anyone who appraises individuals in the workplace

Benefits Learn how to: • Understand the benefits to your business of implementing an effective and motivational performance appraisal system • Explore various types of performance appraisal systems and establish the best system for you • Set criteria, objectives and aims that are clear and realistic • Enhance your feedback and communication skills

Date 2013 Thursday 24 October Time 9:30am to 1:00pm

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Learn different ways of monitoring and measuring performance

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Comments from previous attendees “Great relevance, constructive feedback, humour.” “Made it an enjoyable course with lots of laughs.” “Practical, relevant, workable, achievable.”

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People MANAGEMENT

Strategies to Motivate Staff and Grow Productivity Develop strategies to increase motivation and grow productivity

Brief overview

Your employees are your most valuable assets therefore understanding how to motivate them is vital to the success of your organisation. This seminar will provide you with practical ways to support your staff and increase motivation.

Who should attend • Business owners • Managers

Date 2013 Thursday 17 October Time 9:00am to 12:00pm

• Supervisors • Human Resource professionals

Benefits Learn how to develop strategies to increase motivation and grow productivity.

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Topics

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

• Practical ways to support your staff in times of high stress and uncertainty • Understanding personal values (inside and outside the workplace)

PRICE

Member

$350.00+ GST Presenter

• Strategies to increase value fulfilment (to increase motivation) • Identifying how the pre-earthquake environment versus post-earthquake environment has changed employees ability to fulfil their values (for better or worse) • Understanding employees values may have changed as a consequence of the earthquakes, which may result in changes in behaviour and conflict within the workplace.

Brad Norris Brad Norris is the founder and director of Synergy Health Limited – a business that has developed a strong reputation for delivering effective workplace health programmes throughout New Zealand. He is an energetic and engaging facilitator that focuses on the practical application of health and wellness principles.

Comments from previous attendees “Well presented, thought provoking, provided insight to self and staff.” “Presented very well by Brad using his own experiences as examples.” “Clear, easy to understand, relevant.”

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Operations and Health and Safety

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CECC can equip you with essential health and safety skills as well as fundamental business, technology, import/export guidance, and access to ExportNZ and certificates of origin to support the operations of your business. CECC members have access to over 100 free resources (sample documents and guides) covering all aspects of business including Operations, Marketing, Business Strategy, Human Resources, Finance and Sales (click here to view what is available).

Coming up July TO December 2013

Operations and Health and safety Health and Safety Accident Investigation Complying with Health and Safety Get Ready for your ACC Audit Essential Training for Health and Safety Representatives (Stage 1) Advanced Training for Health and Safety Representatives (Stage 2) Advanced Training for Health and Safety Representatives (Stage 3) International Trade Working with Export Letters of Credit Essential Steps to Importing Technology Computer Clinic: Mail Merges Computer Clinic: Working with tabs and indenting WorkSmart Webinars

Tailored development solutions specifically for your business

Jul

AUG

SEP

OCT

NOV

DEC

CECC can tailor training to your specific needs and deliver in-house, as well as 1:1 personalised coaching engagements in all subject areas to address organisational/ individual needs. Please contact us on (03) 366 5096 for further information.

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health and safety

New

Accident Investigation Brief overview The importance of reporting and investigating accidents is essential to preventing injuries in the future. This course provides tools for effective reporting, investigation and analysis of data.

Who should attend

• All employers

Date 2013 Monday 21 October

• Managers and supervisors

Time 9:00am to 1:00pm

• Health and safety officers, representatives and committee members • Designated Accident Investigators

Benefits Learn how to: • Understand your health and safety obligations with regard to accidents

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Member

PRICE

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

• Work through case studies for accident reporting and investigation

$350.00+ GST

• Work through accident investigation models

Topics • Health and Safety in Employment Act 1992 – requirements for accidents • Tools to report and investigate accidents • Statistical accident data analysis.

Presenter

Helen Mason Helen Mason (CECC, Health and Safety Consultant) brings a depth and breadth of experience having spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

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health and safety

Complying with Health and Safety Brief overview

Topics

If short on time, this half day course is an ideal alternative. It covers the necessary requirements for health and safety in business. Having a high standard of health and safety in the workplace is not only a legal requirement, it is also a core aspect of operating a good, productive business. This seminar will cover the basics of health and safety issues affecting all New Zealand businesses.

• Health and Safety in Employment Act 1992, including the 2002 HSE Act amendments – what the legislative framework requires

Who should attend • All employers • Managers and supervisors

• Tools to develop a simple, practical health and safety system • Savings through ACC incentive programmes – up to 20% on ACC premiums • Promoting a positive health and safety culture in your workplace • Information about further health and safety training.

• Health and safety officers, representatives and committee members • Anyone responsible for, or with an interest in, health and safety in the workplace

Benefits Learn how to:

• Understand your health and safety obligations • Implement a practical health and safety system in your workplace • Save up to 20% on your organisation’s ACC premiums by signing up to ACC’s incentive programme • Make your workplace safer and more productive

Date 2013 Monday 26 August Time 9:00am to 1:00pm

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Member

PRICE

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

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health and safety

New

Get Ready for your ACC Audit Brief overview This half day course is for companies who are working towards the ACC WSMP programme or are currently in the programme and are preparing for audit. The course is presented by Sandy de Vries who is a practising ACC WSMP Auditor.

Who should attend • Senior Management • Managers and Supervisors

• Health and Safety Managers • Health and Safety Coordinators • Health and Safety Representatives

Benefits Learn how to:

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Understand auditing and verifying systems

Member

PRICE

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

• Conduct your own self-assessment against the requirements of the WSMP programme

$350.00+ GST

• Understand the requirements of the WSMP programme Presenters

Helen Mason and Sandy de Vries

Topics • Principles of auditing – verifying and validation. • WSMP system requirements Critical Elements 1–8 • Planning and conducting a self-assessment/audit • Evidence requirements for secondary and tertiary compliance

Sandy de Vries (CECC, Health and Safety Consultant) brings specialist legislative compliance skills to assist organisations in developing and implementing effective health and safety, and food safety programmes. Sandy has been a registered auditor for the ACC WSMP programme and NZFSA for 10 years.

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health and safety

Essential Training for Health and Safety Representatives (Stage 1) Brief overview

This two day course is approved under Section 19G of the Health and Safety in Employment Act 1992 for training health and safety representatives, and offers an alternative to union-based training.

Who should attend • Recently elected or appointed health and safety representatives • Health and safety committee members • Others with an interest in, or responsibility for, workplace health and safety

Benefits Learn how to: • Effectively perform the responsibilities of a workplace health and safety representative • Understand health and safety legal requirements • Promote the successful management of health and safety issues in good faith

Click on preferred course date below

Dates available 2013 – click below Wednesday 17 & Thursday 18 July Tuesday 6 & Wednesday 7 August Wednesday 4 & Thursday 5 September Tuesday 8 & Wednesday 9 October Tuesday 12 & Wednesday 13 November Tuesday 3 & Wednesday 4 December

Time 9:00am to 3:30pm Venue Hinton’s Winery 750a Wairakei Road Christchurch

Funded price*

PRICE

$170.00+ GST Non-funded price

$570.00+ GST

Topics • Introduction to workplace health and safety • Employee participation

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Presenters

• Good faith in practice • Functions of health and safety representatives • Hazard management • Accident and emergency, investigations and reporting

Helen Mason and Sandy de Vries Helen Mason (CECC, Health and Safety Consultant) brings a depth and breadth of experience having spent over 15 years specialising in health and safety combined with a background in human resources and adult teaching.

• Workplace health and safety culture • Representatives’ wider roles: network and resources. *A limited number of funded places are available from ACC for key industry sectors. To check if you are eligible please contact the training team at CECC on (03) 366 5096.

Comments from previous attendees “Delivery was interesting and engaging, materials were easy to understand.” “Logical, easy-paced and well set out.” “Non-judgemental, clear and understandable and feel I could go back and put this into practice.” “Helen knows how to relate it to the real world. Very easy to understand, concise and doesn’t dribble on.”

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health and safety

Advanced Training for Health and Safety Representatives (Stage 2) Brief overview This two day course is approved under Section 19G of the Health and Safety in Employment Act 1992 for training health and safety representatives and offers an alternative to union-based training. This advanced training course reviews the role of the representative and builds on the skills, knowledge and competencies developed in the Essential Training for Health and Safety Representatives (Stage 1).

Who should attend • Health and safety representatives who have completed Stage 1 of the training • Health and safety committee members • Others with an interest in, or responsibility for, workplace health and safety

Dates available 2013 – click below Tuesday 20 & Wednesday 21 August Tuesday 19 & Wednesday 20 November

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Time 9:00am to 3:30pm Venue Hinton’s Winery 750a Wairakei Road Christchurch

Funded price*

PRICE

$170.00+ GST Non-funded price

$570.00+ GST

Benefits Learn how to: • Develop skills to effectively perform in a workplace health and safety role • Discharge duties under the Health and Safety in Employment Act • Identify hazards and control them • Use accident data to identify trends • Conduct internal self assessment or audits in order to prevent injuries

Topics • Revision of Stage 1 Health and Safety representative training • Gathering and interpreting accident and injury data • Health and safety management systems – internal audit or self assessment

Presenters

• Hazard identification – body mapping • Hazard management – control of specific hazards using codes of practice and guidelines. *A limited number of funded places are available from ACC for key industry sectors. To check if you are eligible please contact the training team at CECC on (03) 366 5096.

Comments from previous attendees “Relevant and interesting.” “Relaxed delivery and superior knowledge.” “Course material is well written and easy to follow case studies are real examples from businesses.”

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health and safety

Advanced Training for Health and Safety Representatives (Stage 3) Brief overview This two day course is approved under Section 19G of the Health and Safety in Employment Act 1992 for training health and safety representatives and offers an alternative to union-based training. This advanced training course reviews the role of the representative and builds on the skills, knowledge and competencies developed in the Advanced Training for Health and Safety Representatives (Stage 2).

Who should attend • Health and safety representatives who have completed Stage 2 of the training • Health and safety committee members • Others with an interest in, or responsibility for, workplace health and safety

Venue Hinton’s Winery 750a Wairakei Road Christchurch

Funded price*

PRICE

$170.00+ GST Non-funded price

$570.00+ GST

Benefits Learn how to: • Deepen and broaden your skills as a health and safety representative • Build your skills in fostering positive health and safety management practices

Topics

Presenter

• The role of the health and safety representative • The cost of workplace injury and illness • Workplace productivity • Measuring what matters in health and safety • Case study

– Planning improvements and preparing recommendations

– Presenting recommendations

– Support for injured workers

– Vocational rehabilitation

– Review and plan.

* A limited number of funded places are available from ACC for key industry sectors. To check if you are eligible please contact the training team at CECC on (03) 366 5096.

Comments from previous attendees “Delivered at a relaxed and comfortable pace.” “Well presented and easy to follow.” “Content well set out, good delivery.”

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operations (including International Trade)

Working with Export Letters of Credit Brief overview

Topics

Documentary letters of credit are a common method of payment used for export transactions. They give the exporter and importer a degree of security of payment and shipment of goods respectively because of the involvement of the international banking system. This workshop covers particular aspects of letters of credit that exporters need to be aware of.

• Terminology

Who should attend • Exporters who deal with letters of credit as a method of payment • Anyone who has attended Export Procedures and Documentation who now wants a more thorough understanding of letters of credit

• Different methods of payment and factors affecting choice of payment methods • Different types of letters of credit • Procedures – When requesting a letter of credit from a buyer – Upon receipt of a letter of credit – When presenting documents to the bank under a letter of credit • Discrepancies • Practical exercises completing documents against different letters of credit.

• Staff involved in Export Documentation

Benefits • Gain a more thorough understanding of letters of credit • Become better versed in letter of credit requirements and idiosyncrasies • Learn how to deal with discrepancies • Hear from case studies, including sharing experiences encountered by attendees

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Member

PRICE

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Ross Groves Ross Groves is the International Business Manager at Westpac Banking Group NZ.

Comments from previous attendees “Was explained in clear concise terms.” “It answered all of my questions!”

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operations (including International Trade)

Essential Steps to Importing Brief overview

Topics

A comprehensive half-day workshop providing participants with details on the importing process, including terminology, documentation and import transaction considerations. Examples and exercises will be provided.

• The import process

Who should attend

• Working out your costings

• Owners and managers of companies currently importing or considering importing in the future

• Methods of payment

• Staff involved in importing

• Market research and feasibility • Import terminology, documentation required and customs’ obligations • Foreign exchange issues

• A practical exercise to gain hands-on understanding of the importing process.

• Staff new to the import process

Benefits Learn how to: • Utilise the various steps involved in the importing process • Understand import terminology and documentation • Best utilise the steps of the import transaction process • Ensure all costs are accounted for before committing to importing • Understand the New Zealand Customs’ requirements • Recognise the factors relevant to being a successful importer

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

Member

PRICE

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenters

Experienced range of professionals

Essentials Steps to Importing is facilitated by a range of experienced professionals working in the export/import services industry. Kent France, Wynn Williams Darren Stove, Cameron Air & Seafreight Ross Groves, Westpac Jed Graham, SB Global Logistics

Comments from previous attendees “Clearly laid out and easy to follow.” “Content was very relevant and useful to my company, knowledge and experience of presenters was excellent.” “Good detail and checklists/planners.”

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Technology

new

Computer Clinic: Lunch and Learn Sessions Mail Merge, Tabs and Indenting

Brief overview Practical content for instant application – these one hour computer clinics are short, sharp and focused. Designed to address fundamental computer skills with tips and short cuts to increase your efficiency.

Who should attend • Office administrators, assistants, PA’s/EA’s and anyone new or unfamiliar with specific features of Microsoft Word.

Clinic One: Mail Merge Creating multiple letters, email or labels and inserting the different details one by one? Learn how to save time with this practical hands-on workshop to equip you with the essential skills to complete a mail merge.

You will learn:

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! Dates available 2013 – click below TES N DA O Mail Merge: Tuesday 9 July Tabs and Indenting: Thursday 7 November Time 1:00pm to 2:00pm Venue Christchurch South Library, 66 Colombo Street, Cashmere, Christchurch 8022

Member

$80.00+ GST Early Bird Member

$72.00+ GST

• What mail merge is

Non-members

• The key features of mail merge

$95.00+ GST

• How to mail merge letters, emails and labels.

BYO LUNCH

Clinic Two: Tabs and Indenting Create professional looking documents! Learn how tabs and indenting could save you time when formatting your document. Pick up lots of tips in this Lunch and Learn session.

You will learn: • Understanding all the features in tabs

PRICE

Presenter

Mary Botting Mary Botting (CECC, Trainer) has over 20 years’ experience teaching computing, having trained for a number of corporate organisations and community education in the practical application of computer skills.

• Setting and editing tabs • Using leader tabs in creating forms.

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Technology

new

WorkSmart Webinars Take control of your workload and make Outlook work harder for you

Brief overview

Session 3: (60 minutes)

This powerful software is often under-utilised. Receive hands-on skills instruction to help you absorb proven techniques for a total time-management solution that integrates communications, tasks, activities, and planning.

Managing Communications

This programme will consist of three online sessions – participants will receive an electronic copy of the slides plus Outlook customisation instructions (received prior to the first Webinar). Telephone support available.

Who should attend Anyone with a basic knowledge of MS Outlook

You will learn the priority communication process and how to apply it with Outlook tools. We will demonstrate that by applying the communication process, it is possible to have total recall! You will expand your understanding of how teams work and create a Communications Charter for your team/ organisation.

The Planning Process The planning process will help you become more strategic in your daily choice of activities and restore a feeling of achievement at the end of every day.

Benefits Learn how to: • Create a consistent focus on priorities • Gain control of your inbox and email • Improve your communications • Manage your time, tasks, and activities • Use Outlook with a ‘business planning’ approach.

Topics

Dates 2013 Monday 2, 9 & 16 September

Session 1: (90 minutes)

Time 1:00pm to 2:00pm

An Introduction to Working Smarter and the Outlook Business Solution You will gain a deeper understanding of what’s available in the Outlook toolbox and how to make it work for you.

Managing Email and Information

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

You will learn how to manage your inbox more effectively. You will be shown creative ways to file your mail and stay with your priorities, regardless of the volume of email traffic.

Member

PRICE

$345.00+ GST Early Bird Member

$310.00+ GST Non-members

$610.00+ GST (price includes all 3 sessions)

Session 2: (60 minutes) Managing Activities You will learn how to stay on top of important and urgent activities, and how to solve the ‘decision dilemma’ when managing a myriad of activities.

Managing Commitments You will learn the importance of the Outlook Calendar and how to avoid becoming a victim of the ‘planning fallacy’.

Presenters

Priority Management

Priority Management provides best practice training in business skills to corporations and individuals around the globe. They offer unique, world-class training at locations worldwide. They deliver consistent, immediate results that impact the way you work from the moment you finish a workshop.

Comments from previous attendees “Working Smart with Outlook helped me to improve my time management by helping me to get the most out of my email, calendar and to do list. The techniques from the training help me to maintain focus on what is important, by linking my strategic plans to my daily activity.” “This was a great course it focuses on both team and individual benefits of using Microsoft outlook to its full extent. Practical and enjoyable. ”

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Sales

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CECC can offer assistance to members in sales covering a plethora of topics – broad and specific business advice, practical sales assistance and tips for business to business, and business to consumer. CECC members have access to over 100 free resources (sample documents & guides) covering all aspects of business including Operations, Marketing, Business Strategy, Human Resources, Finance and Sales (click here to view what is available).

Coming up July TO December 2013

Jul

AUG

SEP

OCT

NOV

DEC

SALES Sales Power (Business to Consumer) The Winner’s Edge (Business to Business Sales)

Tailored development solutions specifically for your business

CECC can tailor training to your specific needs and deliver in-house, as well as 1:1 personalised coaching engagements in all subject areas to address organisational/individual needs.

Please contact us on (03) 366 5096 for further information.

www.cecc.org.nz

(03) 366 5096

Unless otherwise stated, all training will be held at the Canterbury Employers’ Chamber of Commerce, Westpac Business & Community Hub, Jack Hinton Drive, Christchurch

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Sales Power Business to consumer sales

Brief overview A simple 5-step consultative sales process you can use to win more profitable sales – without needing to be pushy – no matter what business you are in.

Who should attend • For business owners or managers with no formal training in sales, or who would like to build on their existing skills in order to increase their sales and profitability.

Date 2013 Thursday 19 September Time 8:45am to 4:30pm

Benefits Learn how to: • Stop product knowledge from killing your sales • Use future-based questions to drive more sales • Avoid getting objections altogether

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Ask the little questions that drive big sales • Help your customers to happily sell to themselves

• The key skills you need for success in sales • Using the power of questions to close more sales • The 5-step Consultative Sales Process in action.

$350.00+ GST Early Bird Member

$315.00+ GST Non-members

$610.00+ GST

• Close the sale

Topics

PRICE

Member

Presenter

Eddie Gibb, Focus Consulting Eddie Gibb is a business owner himself for almost 30 years, with a lifetime of practical experience in running a small business. For the past 12 years, Eddie has specialised in sales and marketing training, working with a wide variety of clients.

Comments from previous attendees “Informal, involving and enthusiastic.” “Great knowledge and relationship to a variety of businesses.” “Practical – based on real experience.”

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Sales

sales

The Winner’s Edge Business to business sales

Brief overview How to win more profitable sales in the Business-toBusiness field – even in a tough, competitive market.

Who should attend For companies operating in the Business-to-Business sector who need to win more profitable sales in today’s highly-competitive market.

Benefits

Learn how to: • Engage cold-calling strategies that get you more appointments • Get powerful endorsements that win you more clients • Uncover hidden buying motives that move the sale forward

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Stop product knowledge from killing your sales

• Ask future-based questions so prospects sell themselves • Create winning quotes and proposals

Topics • Winning the opportunity first to sell or provide a quotation

$350.00+ GST Early Bird Member

$315.00+ GST Non-members

• Create a unique point of difference to avoid competing on price • Stop prospects asking detail questions that kill the sale dead

PRICE

Member

$610.00+ GST Presenter

• Using the power of questions to close more sales • How to win more sales at the beginning than you do at the end.

Comments from previous attendees “Informal, involving and enthusiastic.” “Great knowledge and relationship to a variety of businesses.” “Practical – based on real experience.”

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Sales

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Marketing

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Understand the various marketing channels, find out how best to achieve your business objectives and develop a marketing strategy. From forming the foundations of your marketing plan to exploring the practicalities of putting these into play, CECC offers coaching, workshops and expert advise to meet your marketing needs. CECC members have access to over 100 free resources (sample documents and guides) covering all aspects of business including Operations, Marketing, Business Strategy, Human Resources, Finance and Sales (click here to view what is available).

Coming up July TO December 2013

Jul

AUG

SEP

OCT

NOV

DEC

MARKETING Social Media How to Optimise your Website for Search Engines Smart Marketing

Tailored development solutions specifically for your business

CECC can tailor training to your specific needs and deliver in-house, as well as 1:1 personalised coaching engagements in all subject areas to address organisational/individual needs.

Please contact us on (03) 366 5096 for further information.

www.cecc.org.nz

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Social Media Brief overview

Topics

This interactive half-day workshop provides marketers and business owners with a solid foundation for implementing social media as part of their marketing efforts. By the end of the session, attendees will have a common understanding of the various social media channels, an awareness of how best to achieve business objectives through social media, and an initial social media strategy.

• What social media can contribute to businesses • Who actually uses social media • An overview of Blogging, Twitter, LinkedIn, Facebook and YouTube • How to get started with social media • How to evaluate your activities.

Who should attend • Business owners • Sales managers • Marketing managers • Marketing co-ordinators

Benefits Learn how to: • Build a solid foundation for implementing social media as part of your marketing activities • Understand the most popular social media channels • Gain awareness of how best to achieve your business objectives with social media • Develop knowledge of how to develop an initial social media strategy

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Debbie Roberts, Indigo Marketing Debbie is a brand, marketing and business strategist with a wealth of experience, a passion for small business and an ability to spark world-class thinking. Educated in marketing, psychology, finance and technology, she has extensive experience and skills in strategic planning, marketing and brand management.

Comments from previous attendees “The content was applicable for a number of knowledge levels & was easy to understand.” “Made social media more accessible – less scary.” “Gave direction of how to carry out implementing my business on different social media and made it relevant to each individual.” “Knowledgeable but approachable and willing to share information.”

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MARKETING

marketing

How to Optimise Your Website for Search Engines Brief overview

Topics

Your website can be a very powerful marketing tool as it enables you to market your business to the world. But it’s no good having a website unless people can find it. Good search results from the major search engines are critical. You need to be on the first couple of pages of a search to have a realistic chance of being visited. This workshop describes in layman’s terms how to achieve this.

• The different ways people can find your website • The importance of using the right keywords • Links • What Google looks for behind your website • The five best and five worst things to do for optimising your site.

Who should attend • Business owners

• Sales managers • Marketing managers • Marketing co-ordinators • Webmasters Learn:

Date 2013 Thursday 1 August

• Which search engines are the most important

Time 9:00am to 12:00pm

Benefits

• How search engines work • How to use keywords • The importance of links and how to use them • The importance of metatags and how to use them

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• How to measure how effective your website is

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Neil Edmond Neil Edmond, has achieved No.1 Google search ranking for all the websites he has managed. Neil brings a depth of experience having worked for 15 years as a marketing and business consultant working with over 450 clients nationwide, and having presented more than 350 business workshops to date.

Comments from previous attendees “It was really practical advice, easy to apply, easy to explain and had actual results as proof of success.” “Simple/layman approach to a difficult subject.” “A focused and pragmatic approach based on Neil’s own real-world experience. Lots of participation from everyone gave depth to the learning, more so because many of us work in different industries.”

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MARKETING

marketing

Smart Marketing Marketing smarter not harder

Brief overview

Topics

No doubt you can relate to the saying “Fifty percent of my marketing works, but I don’t know which 50%!”. The key to cost effective marketing is planning. This seminar will help you create a realistic and effective marketing plan for your own business. It’s a practical, hands-on seminar with lots of interesting tips, examples and advice from Neil Edmond, a 20 year SME marketing veteran.

• A four point checklist of first steps (building credibility, analysing the competition, market research, targeting) • Deciding on a marketing budget • How to measure that your marketing is working • How to find out what people want.

Who should attend This workshop is for owners/managers relatively new to the world of marketing, or those looking for a refresher course to ensure they are making the most of their marketing resources.

Benefits Learn how to: • Identify your most lucrative target markets.

Date 2013 Thursday 22 August

• Pin point what makes your product or service unique.

Time 9:00am to 12:30pm

• Identify the best marketing tactics for your particular business. • Arrive at a realistic marketing budget. • Measure the effectiveness of your marketing.

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Neil Edmond Neil brings a depth of experience having worked for 15 years as a marketing and business consultant working with over 450 clients nationwide, and having presented more than 350 business workshops to date.

Comments from previous attendees “Was really interesting and specific with quality information.” “Gave me the confidence to structure a marketing plan.” “Easy to listen to/tailored to individual needs.”

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MARKETING

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Finance

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Understand your profit and loss and balance sheet, determine your optimal selling price, monitor your financials and diagnose problems before they occur. CECC offers a variety of practical finance courses to suit your needs. CECC members have access to over 100 free resources (sample documents and guides) covering all aspects of business including Operations, Marketing, Business Strategy, Human Resources, Finance and Sales (click here to view what is available). CECC offers a variety of practical finance courses to suit your needs.

Coming up July TO December 2013

Jul

AUG

SEP

OCT

NOV

DEC

FINANCE Accounting for Non-Accountants Costing and Pricing Analysis and Interpretation

Tailored development solutions specifically for your business

CECC can tailor training to your specific needs and deliver in-house, as well as 1:1 personalised coaching engagements in all subject areas to address organisational/individual needs.

Please contact us on (03) 366 5096 for further information.

www.cecc.org.nz

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Accounting for Non-Accountants Understanding your profit and loss and balance sheet

Brief overview

Topics

A recent survey of small businesses revealed that 41% consider the financials to be the hardest part of running their business, and 19% admitted they put their financials into the ‘too hard’ basket. Accounting for non-accountants is designed specifically for those who need to read their basic financial statements and improve their understanding of key accounting concepts.

• What double entry accounting means

This practical workshop will improve your financial understanding. By the end of this course you’ll be able to read your Profit and Loss Statement and Balance Sheet, and understand the common classifications and groupings within them.

• The key elements of a Profit and Loss Statement • The important features of a Balance Sheet • The purpose of depreciation • Manual and computer options for keeping your accounting records, including a practical demonstration of a popular accounting package. Each topic begins with easy examples and builds towards the more complex, as participants are guided through financial statements, their classifications and groupings, and other related issues.

Who should attend • Business owners

• Managers • Accounts assistants

Benefits Learn how to: • Understand the key groupings for your expenses, assets and liabilities

Date 2013 Wednesday 11 September

• Understand the jargon used by accountants

Time 9:00am to 12:00pm

• Read your own financial statements • Understand the benefits of using a computer based accounting package

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Geof Franks, Frankly Speaking A chartered accountant, Geof specialises in training on a variety of practical accounting and business subjects. He is also a training facilitator and examiner for the Professional Accounting School of the New Zealand Institute of Chartered Accountants.

Comments from previous attendees “It was presented in down to earth language that was easily understood.” “It was concise and succinct. There was no thumb twiddling time and the exercises that we had to do were very useful in learning rather than just sitting and listening.” “Easy to understand – interesting and informative content.”

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finance

Analysis and Interpretation Understanding your profit and loss and balance sheet – financial ratios and analysis

Brief overview

Topics

So you can read your Profit and Loss and Balance Sheet, but are things really as good (or bad) as they seem? This workshop builds on your understanding of financial statements by looking at the trends that unfold over successive periods.

• Cash versus net profit

Most of the ratios covered in this course can be prepared for you automatically by your accounting software, but until now you didn’t know what the numbers meant. If you want to be able to monitor your financial situation and diagnose problems before they occur, then this workshop is for you.

• Remedial action.

• Profitability ratios • Examining liquidity • Debtors and stock

Note: This is a hands-on workshop and participants will be asked to complete practical exercises. Bring a calculator.

Who should attend • Business owners • Managers • Accounts assistants

Benefits Learn how to: • Read behind the numbers • Monitor trends over time and identify problems before they occur

Date 2013 Monday 11 November Time 9:00am to 12:00pm

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

• Use the same ratios your bank uses

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Comments from previous attendees “Confident, easy to understand and follow, liked the use of anecdotal stories.” “Clear, concise, knowledgeable, communicates well.”

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FINANCE

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finance

Costing and Pricing An introduction to costing and pricing your goods and services

Brief overview

Topics

Most businesses have a range of products and services. But do you know if some of the items you sell are losing you money? By the end of this workshop you’ll be able to go back to your business and calculate how much you should be charging for your products and services.

• Calculating break-even points in your business

Note: This is a hands-on workshop and participants will be asked to complete practical exercises. Bring a calculator.

• Analysing the costs in your business • Common methods of determining a selling price for your products or services • How to justify a higher price rather than competing with low margins.

Who should attend

• Business owners • Managers • Accounts assistants

Benefits • Uncover what it costs you to provide your products or services • Work out the required charge-out rates for you and your employees • Discover how many items you need to sell or customers you need to have in order to make the profit you’d like • Work out the extra sales necessary to recover a planned expense

Date 2013 Thursday 31 October Time 9:00am to 12:00pm

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Comments from previous attendees “Easy to understand and was exactly what hoped the info would be.” “I came here not knowing anything so it was helpful and easy to understand.”

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FINANCE

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Business Strategy

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Know where you are going with a solid, long-term strategic plan. To ensure you get there, having an active annual business plan is essential.

Your business needs a roadmap, especially in the post-quake environment and in the lead up to the rebuild. Your business strategy is a crucial step in order to identify and take advantage of future opportunities. Discover your training and development needs through a business capability assessment and ensure that your remuneration and pay scales are in step â&#x20AC;&#x201C; your business may even qualify for R&D funding. Allow us to represent your business concerns to local and national government, local body agencies, and keep you up-to-date with the latest in commercial terms of trade and regulatory requirements. Embrace change with a plan that ensures you will improve your business and bottom line. CECCâ&#x20AC;&#x2122;s Finance and Business Strategy training is designed to give you the help you need to plan your way to success. CECC members have access to over 100 free resources (sample documents and guides) covering all aspects of business including Operations, Marketing, Business Strategy, Human Resources, Finance and Sales (click here to view what is available).

Coming up July TO December 2013

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SEP

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BUSINESS STRATEGY Business Planning for Survival and Prosperity in 2014 Navigating Business Growth

Tailored development solutions specifically for your business

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Business Planning for Survival and Prosperity in 2014 Negotiation the New Normal

Brief overview

Topics

The business environment in Canterbury will continue to be in a state of change in 2014. We have an election, ongoing disruption and opportunities created by the earthquakes and a continuing soft global economy. Being able to develop an effective strategic business plan will be crucial to your survival and prosperity. It doesn’t have to be a bound tome (in fact it’s better if it’s not) but if you don’t put some thought into where you are heading and how you are going to get there, you may end up in a place you’d rather not be!

• Identifying your strengths and weaknesses and how to build on/mitigate these

Who should attend • Owners and managers of SMEs

Benefits

• Identifying threats and opportunities in your marketplace (competitor, customer, resource, economic and marketplace) • Drawing up effective short term action lists • Successfully implementing long term strategies.

Learn how to: • Determine where your business is positioned in the marketplace

Date 2013 Thursday 8 August

• Leverage off your strengths and mitigate your weaknesses

Time 9:00am to 12:00pm

• Secure the right information to make good decisions on • Choose the right growth strategies for your business • Develop a simple but effective strategic business plan for your business that will help you determine its future direction

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

Member

$200.00+ GST Early Bird Member

$180.00+ GST Non-members

$350.00+ GST Presenter

Neil Edmond Neil Edmond brings a depth of experience having worked for 15 years as a marketing and business consultant working with over 450 clients nationwide, and having presented more than 350 business workshops to date.

Comments from previous attendees “Presenter was great and topic relevant.” “Concise, easy to follow, should be relatively easy to apply.”

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Navigating Business Growth Critical success factors for managing a rapidly growing business

Brief overview Rapid business growth can be a double edged sword. Having a well thought out business plan and strategic direction is just part of the success equation. Whether you are about to embark on a period of growth or you are knee deep in it, there is great value to be gained from understanding how to navigate factors critical for long term success. Only then will you reap the rewards of expansion and avoid common pitfalls that can lead to frustration and business failure.

Learn: • Reasons for developing a growth strategy • How to take a birds-eye view of your company • The critical success factors for managing rapid business growth

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

Member

$350.00+ GST Early Bird Member

$315.00+ GST

• The pitfalls of expansion and how to avoid them

Non-members

Topics

$610.00+ GST

• Working ‘on the business’ rather than ‘in the business’ • Business areas, systems and processes impacted by growth • Adapting your business plan for business growth • Delegation.

Presenter

Comments from previous attendees “The presentation was very clear and captivating.” “Easy to follow and understand. Great delivery.” “Very visual and engaging presenter.”

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BUSINESS STRATEGY

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Events and Networking

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CECC provides an extensive programme of events for members throughout the year – for information, inspiration, education, member to member promotion and networking. Our events range from conferences and gala dinners, business breakfasts and lunches to cocktail and evening events, free-to-attend networking events and member-hosted B2B events. In addition to the regular events you’ll find listed in this Directory are a range of rebuild specific, exporter focussed and other topical events run on an ‘as required’ basis. Events are advertised to members via the electronic Upcoming Training and Events newsletter and targeted HTML emails. They are also listed on the CECC website here.

Regular Events Coming up July TO December 2013

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Events Network After 5 Connect Business Network Table Top Expo Employment Relations Network ExportNZ Canterbury Global Connections ExportNZ Canterbury Breakfast Champion Canterbury Business Awards Member Business to Business (B2B) Event

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Year round event marketing opportunity for members. See details here.

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Network After 5 Brief overview Our Network After 5 events are held throughout the year and provide members with two hours of uninterrupted networking. They’re an excellent opportunity to meet other members, generate referrals and leads, build relationships and talk about your products and services with other business people.

Who should attend • Anybody wishing to expand their current business contacts • Anybody looking to network with other members

Benefits • Create new business contacts and build business relationships • Generate referral business and genuine leads • Promote your product or service to other CECC members • Gain valuable customer insights.

Dates available 2013 – click below Wednesday 7 August Thursday 7 November

Directory 2013 | Events and Networking

Time 5:30pm to 7:30pm Venue To be advised closer to the dates

Member

PRICE

Free to attend for CECC members, finger food provided with a cash bar

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Connect Brief overview Connect is specifically designed to appeal to a younger business audience. The events provide a relaxed networking opportunity in a funky venue – usually with an informative and entertaining speaker or some other activity to help break the ice.

Who should attend Younger business people interested in making new business contacts and learning from the success stories of others.

Benefits • Network and build relationships with other younger business people and entrepreneurs • Learn from and be inspired by the stories of successful New Zealand business people

Topics Dynamic guest speakers typically provide Connect attendees with an inspirational story about how they’ve achieved their business success, detailing the challenges they have overcome and the victories on their journey.

Venue To be advised closer to the date

Free for members to attend Non-members

$30.00+ GST

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PRICE

Member

EVENTS & NETWORKING

(03) 366 5096

events and networking

Business Network Brief overview Business Network events provide members with an opportunity to build on their business contacts and network effectively. These events are held four times a year and run in conjunction with the CECC Table Top Expos. Our Business Network events often include a keynote speaker on a topical business issue.

Who should attend • Anybody wishing to build on their current business contacts • Anybody looking to meet and network with other members

Benefits • Generate new business contacts with other networkers and at the Table Top Expo • Promote your product or service to other CECC members • Generate leads and referrals • Get business tips and inspiration from the keynote business speaker.

Dates available 2013 – click below Thursday 19 September Thursday 5 December

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Time 5:30pm to 7:30pm Venue To be advised closer to the dates

Member

PRICE

Free to attend for CECC members, finger food provided with a cash bar

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Table Top Expo Brief overview Exhibiting at a Table Top Expo is an enjoyable, simple and cost effective way to raise your profile and promote your products and/or services to other members. Expos usually include a mix of 15-20 businesses from a range of industry sectors. Table Top Expos are held three to four times a year and run in conjunction with our Business Network events.

Who should attend • Anybody looking to promote their products and services to other members • Anybody wishing to launch a new product or service

Benefits • Raise awareness and build the profile of your business

K CNLDIACTES!

Dates available 2013 – click below Thursday 19 September Thursday 5 December

Time E xpo set-up from 4:00pm Expo 5:30pm to 7:30pm Venue To be advised closer to the dates

PRICE

Member

$175.00+ GST

• Showcase your products or services or launch new ones • Create genuine leads and make sales • Get in front of an audience motivated to buy.

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Employment Relations Network Brief overview Employment Relations Network events are designed to provide members with greater insight and understanding of the latest employment relations trends, topics and challenges. The events often include a presentation on a topical issue/s or an expert panel discussion with the opportunity for members to ask questions.

Who should attend

Date 2013 Tuesday 6 August

• Human resource managers and professionals

Time 7:30am to 9:00am

• Health and safety managers and supervisors • Anyone with a responsibility for employing and managing staff

Benefits • Stay informed of developments such as changes in employment related law, significant court decisions and topical employment relations issues

Venue To be advised closer to the date

PRICE

Member

$40.00+ GST Non-members

$70.00+ GST

• Exchange views and share experiences with others in similar roles.

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ExportNZ Canterbury – Global Connections Brief overview The South Island’s largest exporter event of the year. The half day event features a great line up of speakers, including some of New Zealand’s most successful exporters from a variety of sectors and key Government policy and decision makers. The 2013 event will mix key-note presentations, case-studies, expert panel discussion, audience Q&A and networking, with content focused on four export growth themes: • Leadership

• Investment • Research & Development • Marketing

A must attend for exporters and export service providers who want to: • Be inspired by real export success stories • Get global business insights and learn more about exporting trends

Venue Westpac Business & Community Hub Jack Hinton Drive, Christchurch

PRICE

For further detail and ticketing information click here

• Network with fellow exporters, key government decision makers and industry leaders.

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ExportNZ Canterbury Breakfast Brief overview ExportNZ Canterbury Breakfasts feature presentations from internationally successful New Zealand exporters with regional and/or industry expertise. Breakfasts are held quarterly with the goal of building a strong community of exporters while educating and inspiring businesses to be more focused on success in international markets.

Wednesday 4 September

• Anybody currently involved in exporting or those looking to become exporters

Wednesday 19 November

• Anybody working alongside export businesses or with an interest in the growth of Canterbury’s export sector

Benefits • Rub shoulders and build relationships with other exporters and export service providers • Learn the secrets to growing your business by expanding existing markets and growing new ones

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Dates 2013

Who should attend

Time 7:30am to 9:00am

Venue To be advised closer to the dates

ExportNZ/CECC member price

$40.00+ GST Non-member price

$70.00+ GST

• Be inspired by the stories of successful New Zealand exporters and learn from their experiences.

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Champion Canterbury Business Awards Brief overview The Champion Canterbury Business Awards in association with The Press, celebrate and recognise the excellence, passion and success of business in the Canterbury region. The Champion Canterbury Business Awards are now widely recognised as the premier business awards in Canterbury and hold the largest business awards ceremony in New Zealand. The Awards Ceremony provides many opportunities for businesses whether it is to network with some of Canterburyâ&#x20AC;&#x2122;s leading businesses and movers and shakers, host your clients at a premier event on the Canterbury business calendar or as recognition for your hard working staff. Positive feedback from attendees at previous Awards reinforces that this is an excellent opportunity to host your clients and stakeholders at this prestigious event.

Tickets are limited and sold out last year well in advance of the evening. We encourage you to get in early to avoid disappointment.

Click HERE for more details Date 2013 Wednesday 2 October Time 6:00pm to 11:00pm PRICE

Venue CBS Canterbury Arena Addington

Member

Dress Black tie/Evening wear

Non-members

$170.00+ GST per ticket

$1,700.00+ GST Table of 10

For further information on how you can be involved in entering or attending the Awards Ceremony please email info@championcanterbury.org.nz or visit www.championcanterbury.org.nz

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Member Business to Business (B2B) Brief overview

Benefits

Member B2B events can be hosted by any member organisation. A targeted member B2B event provides an excellent opportunity to promote your products and/or services and to network with a specific group of members and other selected guests.

The highly targeted nature of member B2B events means that they are excellent value for your marketing dollar, because you’re only talking to the people you want to do business with. The format of a B2B allows longer conversations to happen and for building relationships – not just swapping business cards. They’re also a great way to give potential clients’ a full experience of what you offer.

Generally these events are aimed at smaller groups of members (30 to 50). Depending on what’s most appropriate, B2B’s can be held as a breakfast or after work hours. On average they last 1.5-2 hours and suit members looking to target a specific sector or other group of businesses.

Click HERE for more details

Target audience Determined by the member hosting the event. However, we can work with you to identify a high value target audience within our membership database and tailor your marketing messages accordingly.

Businesses targeted may include:

Time (typically)

Breakfast 7:30am to 9:30am or Evening 5:30pm to 7:30pm

• Potential clients within a specific industry sector • Potential clients by size of business (based on number of employees) • Potential clients by selecting staff responsible for certain areas such as IT, international trade, marketing, finance

Venue Either at the host’s premises or another venue of their choice

Member price to host

PRICE

$1,200.00*+ GST Member price to attend

• Potential clients by international trade status, such as exporters/importers to particular countries

Free to attend

*Excludes venue hire, catering and audio-visual costs.

For further information contact Holly Andrews on (03) 366 5096

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We’re behind you every step of the way. By becoming a member of the Canterbury Employers’ Chamber of Commerce, you have a team of experts working for you. • Access to over 100 free resources covering all aspects of business operation • Expert advice across all business areas • 10 free networking events throughout the year • 140 training courses specific to particular areas of business at discounted rates • Access to major discounts from various sponsors (including office stationery, fuel and telecommunications) as well as other discounted offers from fellow members.

Your first source for business advice.

0800 50 50 97 www.cecc.org.nz

Practicalities How to register There are four easy ways to register to attend any of our training or events. • Click on the preferred course date on the course description page within this directory, to go through to the online booking form • Register online at www.cecc.org.nz • Email registrations@cecc.org.nz with the title of the seminar/event you wish to attend, your contact details and names of people attending • Phone (03) 366 5096

• Early Bird discount of 10% applies to training where the early bird logo appears, when you register for a programme 30 days in advance of course date. The early bird discount excludes Government funded training (Health and Safety Stages 1-3, Employment Law for Managers and Employment Relations Kit) and events.

Registrations will only be confirmed upon receipt of payment of the advertised fee. Payment may be made by cheque, cash, credit card or direct credit. Please note some events are free of charge.

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Confirmation of your attendance will be emailed no later than three working days prior to the training/event.

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Cancellation policy

Disclaimer

It’s important to advise us if you wish to cancel or transfer your registration from a training session or a priced event as soon as possible. In many cases there are a maximum number of attendees allowed and we have waiting lists of other members who wish to attend. For this reason, the following cancellation and transfer policy applies to all CECC training sessions and priced events:

Please note, the information contained within this directory is accurate at the time of publication. CECC accepts no responsibility for errors or omissions arising from any cause outside our control. Circumstances beyond the control of Employers’ Chamber may necessitate changes without notice. While every effort is made to minimise the disruption or inconvenience to course participants and their employers, CECC can accept no responsibility for consequential costs associated with such changes.

1. Cancellations or transfer requests must be advised in writing at least three full working days prior to the date of the training session or priced event. Please email registrations@cecc.org.nz or phone (03) 366 5096 as soon as possible if you are unable to attend the course or event you have registered for. 2. All cancellations and transfer requests advised in writing prior to three full working days from the training session or paid event will incur an administration fee of $30.00 (incl GST) per person. There is a limit of one transfer per training course (a second request to transfer will incur an additional full course cost). 3. Where written cancellation advice or a transfer request is not received within three full working days prior to the training session or priced event commencing, or a participant fails to show on the day, full fees will be payable. 4. A replacement participant is welcome at any stage prior to the training session or priced event commencing at no additional cost. Please provide us with the person’s details as soon as possible. Questions relating to the Cancellations and Transfers Policy should be directed to the CECC Training and Events Team at registrations@cecc.org.nz or (03) 366 5096.

Possible changes to dates and times Whilst every effort is made to adhere to the dates and times listed in this directory and in advertised material, due to presenter availability and other factors outside our control, some courses may be subject to change. All attendees will be notified at least three working days prior to the training/event.

www.cecc.org.nz

CECC reserves the right to add, reschedule or replace presenters and/or vary advertised courses, prices and venues. Should a course fail to attract minimum number of attendees, we reserve the right to cancel it.

Complaints procedure If you have a complaint about the Canterbury Employers’ Chamber of Commerce or one of our staff or presenters: 1. In the first instance, raise it with CECC Business

Capability Manager on (03) 353 0302 or email richardh@cecc.org.nz who will then decide if the presenter needs to be involved. 2. If it is not resolved, a letter should be addressed to CECC Chief Executive, PO Box 359, Christchurch 8140 or email petert@cecc.org.nz.

Consumer legislation The information in this directory is provided solely for business purposes. Any use of this information or the courses offered will be for business purposes, at the sole discretion, responsibility and judgment of the users. Nothing in this disclaimer purports to contract out of the provision of the Consumer Guarantees Act 1993, other than in accordance with Section 43(2) of that Act.

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