Business Franchise Directory 2021 by CGB Publishing

inside: over 2000 businesses listed

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Aramex delivers

what matters most After almost 30 years as your friendly local couriers, Fastway Couriers has evolved to offer our customers the benefits of one of the world’s leading international logistics companies.

We’ve joined the Aramex family. At Aramex Australia and New Zealand, our couriers are really going places. With 45 Regional Franchises and more than 1,200 Courier Franchisees, our award-winning franchise network reaches far and wide. That network now extends to over 58 countries around the globe. From Dubbo to Dubai, or Cairns to Christchurch, we’re on a mission to take Australian and New Zealand business to the world.

Where could we take you? Find out more at:

Australia | aramex.com.au

New Zealand | aramex.co.nz

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TORY SE DIREC FRANCHI EHENSIVE T COMPR THE MOS

president: Colin Bradbury. colin@cgbpublishing.com publisher: Vikki Bradbury. vikki@cgbpublishing.com.au EDITOR: Hayley Drew. editor@cgbpublishing.com.au SALES & marketing: Jason Bradbury. Jasonb@cgbpublishing.com PRODUCTION: production@cgbpublishing.com.au ACCOUNTS: accounts@cgbpublishing.com.au DESIGN: Jejak Graphics 0422 267 639 jejak@bigpond.com TO SUBSCRIBE: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: cgb@cgbpublishing.com.au www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

Publisher & Editor T

hank you for choosing our Australia and New Zealand Business Franchise Directory for 2021.

If you have bought, borrowed or downloaded this Directory, chances are, youâ&#x20AC;&#x2122;re thinking about embarking on a major financial investment and lifestyle change by becoming the owner of a franchised business. Inside you can browse through the most comprehensive list of over 2000 franchise systems and franchise service providers by category across Australia and New Zealand. There is a lot to consider before becoming a franchisee, so inside you will find helpful articles on all things franchising, written by distinguished specialists within the franchising sector, including articles from the Franchise Council of Australia (FCA), Jason Gehrke Director of the Franchise Advisory Centre, Deborah Jenkins Deputy Commissioner, Small Business (ATO), other contributing writers are Franchisors, Australian and New Zealand Lawyers, financial advisors, business advisors and Franchise Consultants. A franchise investment offers a ready-made business model, along with training, guidance and support, so in addition to our list of franchise systems, franchise service providers and expert articles, we have included a list of global franchise associations, useful information and helpful organisations. Whether you are considering buying a franchise or have recently established a franchise system, the team from Business Franchise Directory 2021 wish you the best of luck and success with your franchising journey. For all the latest and updated news throughout 2021 from the number one magazine in franchising, check out our website www.businessfranchiseaustralia.com.au Vikki Bradbury and Hayley Drew Business Franchise Directory SUPPLIER FORUM

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

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2020 resilience creates strong platform for 2021 franchising growth Mary Aldred | CEO | Franchise Council of Australia Mary Aldred is the CEO of the Franchise Council of Australia, the peak body for the nation’s $184 billion franchise sector. Mary commenced in the role in April 2018, bringing with her extensive experience across government, industry and the corporate sectors. As CEO, Mary has led the FCA in developing and delivering strategic priorities to strengthen the FCA’s role as an effective peak business organisation and advocate for a compliant, sustainable and profitable franchise sector.

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What makes a successful franchisee? Greg Nathan | Founder | Franchise Relationships Institute Greg Nathan is Founder of the Franchise Relationships Institute and is regarded internationally as the foremost expert on people issues in franchising. He is a registered business psychologist, author of several best-selling franchising books, including Profitable Partnerships, and developer of many influential franchising models such as The Franchise E-Factor and the Franchisee Wheel of Excellence. Greg is also the recipient of numerous awards for his contribution to the global franchising sector, including the IFA Crystal Compass Award for Franchising Leadership and induction into the FCA Franchise Hall of Fame.‌Greg has been inspiring franchisees and franchisors with his research based insights into franchising excellence for over 30 years.

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What does a franchisor look for in a franchisee? James Scurr | Founder and Managing Director | Cashflow It Group James Scurr is the Founder and Managing Director of Cashflow It Group, a specialist equipment finance company servicing Australia’s franchise, accommodation, fitness and pharmacy sectors. He has almost 20 years’ experience in the franchise industry having spent time as a successful multi-unit franchisee for companies, including Boost Juice Bars. James has extensive franchising and small business experience and has an acute understanding of franchisees’ requirements. He is also a member of the Franchise Council of Australia, a Certified Franchise Executive and a Registered Franchise Lending Specialist.

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Franchising provides the perfect platform for the unique skills of women Corina Vucic | Director | FC Business Solutions Corina Vucic is the Director of FC Business Solutions. With over 20 years in the franchise industry, and extensive operational and management experience, she works closely with leaders to take their business to the next level. Whatever their goals, Corina coaches, mentors and supports business owners and executives to maximise success and minimise risk for long-term business prosperity and security.

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Franchising and the Law Robert Toth | Partner & Accredited Commercial Law and Franchise Specialist Marsh & Maher Richmond Bennison Lawyers Robert Toth is a Partner of Marsh & Maher Richmond Bennison Lawyers, with over 35 years’ experience in franchise law and general commercial advice. He is an Accredited Commercial Law Specialist and Member of the FCA & IFLA with expertise in franchising, licensing and distribution and franchise dispute resolution (acting for both international franchisors and franchisees). Robert is also a recognised published author on Franchising, Licensing and Distribution.

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developing a business plan Jason Gehrke | Director | Franchise Advisory Centre Jason is the director of the Franchise Advisory Centre and has been involved in franchising for more than 30 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia. He has been awarded for his franchise achievements, and publishes Franchise News & Events, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques.

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Finance in franchising – can you flexibly finance your franchise? Gavin Culmsee | General Manager | Bedshed Gavin Culmsee is the General Manager of Bedshed, a national bedding and bedroom furniture specialist. With more than 30 years’ franchising experience, Bedshed has a long history of satisfied customers and successful franchisees. Bedshed is a trusted member of the peak body for Australian franchising, the Franchise Council of Australia. Bedshed is currently looking for franchisees on the east coast of Australia as the company continues to expand.

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What’s new in tax and super for 2021 Deborah Jenkins | Deputy Commissioner, Small Business | ATO Deborah Jenkins is Deputy Commissioner, Small Business at the ATO. Deborah and her team work in partnership with tax practitioners, business, industry bodies and other organisations to create an environment that supports sustainable and viable small businesses to thrive.

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Picking the right site…one of the most important decisions in franchising you will ever make! Peter Buckingham | Managing Director | Spectrum Analysis Australia Pty Ltd Peter is a Certified Franchise Executive (CFE), as well as a Certified Management Consultant and Fellow of the Institute of Management Consultants and was one of the co founders of Spectrum in the mid ‘90’s. As well as managing the company, he still enjoys being an active participant in many projects handling most of the specific site evaluations we are asked to perform for major retailers. Special areas of expertise include Site Selection and Sales Prediction Modelling, franchise territory planning, Local Area Marketing and Strategic Network Planning.

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SIGNING A LEASE agreement Evelyn Marcou | Senior Associate | MST Lawyers Evelyn Marcou is an experienced property and leasing lawyer with expertise in retail and commercial leasing. She also has a strong background in sales and acquisition of all types of retail, industrial and commercial property. Evelyn’s broad experience in the property industry means that she appreciates the commercial and practical issues and ensures that her advice also takes account of the day to day issues that affect property clients. Her broader experience in commercial work and franchising assists her in providing commercial advice to her clients. Evelyn appreciates the commerciality of transactions and prides herself in getting the job done and providing practical advice to her clients.

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Marketing Your Franchised Business: Think National, Act Local Robin La Pere | Franchise Consultant | No Ordinary Businesses and Franchises Robin La Pere is a franchise consultant with more than 20 years’ experience as a franchise manager, CEO and owner as well as a consultant, coach and speaker on franchising and marketing. Based in Auckland, New Zealand, he works with clients throughout Australasia and internationally. He is a specialist in business model development, strategic planning, process improvement, innovation and franchise marketing.

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Franchising My Business…How Different Stages of Business Affect Expansion Strategy Colin Crawford | National Franchise Manager | Wollermann Franchise Developments Colin Crawford is a franchising professional with extensive experience in every aspect of franchise and business system development and franchisee recruitment. Colin heads a team of franchising professionals at WFD, which provides franchise consulting, marketing and recruitment services to businesses in a diverse range of industries. WFD’s clients include Australian companies planning national and international expansion through franchising as well as overseas franchisors entering the Australian market and seeking local expertise to navigate Australian laws, customs and the Australian business landscape.

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Becoming a multi-unit franchisee Brian Keen | Founder | Franchise Simply Brian Keen, Australia’s most loved franchise advisor was a franchisee himself, having seven stores in just five years, then launching six of his own franchise groups whilst working with industry leaders. In his book HOW TO FRANCHISE MY BUSINESS SIMPLY, Brian’s drawn on his first-hand knowledge and experience to outline the processes he uses to successfully franchise businesses today and how his no-hype franchising process saves tens of thousands of dollars in the process. His hands-on business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply, helping today’s SMEs grow their business by franchising.

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FRANCHISING IN NEW ZEALAND – Issues to be Aware Of Stewart Germann | Principal | Stewart Germann Law Office Stewart Germann who is acknowledged as New Zealand’s leading franchising lawyer with over 35 years experience in this area, is a recognised national and international guest speaker at franchise conferences in New Zealand, Australia and USA. Stewart Germann Law Office (SGL) is New Zealand’s longest established specialist franchising law firm and Stewart is included in the International Who’s Who of Franchise Lawyers for 2017. SGL’s clients include many of New Zealand’s best known national and international franchise brands and Stewart has extensive franchising contacts worldwide and locally. Stewart Germann is actively involved in international franchising, has published articles in the International Journal of Franchising Law and has attended and participated in many FCA conferences.

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Want to walk like a RAMS Franchisee? “If you want to be part of an organisation where people want to help you succeed, you should join RAMS.” Julie Lawrence, RAMS Franchise Principal, Redlands QLD

RAMS is currently looking for people who are passionate about helping more Australians fulfil the dream of home ownership by guiding them through every step of the home buying journey. If you share our vision and are passionate about helping people, we’d love to hear from you. Right now we have opportunities for suitable candidates to join the RAMS family in one of our existing vacant territories across the country. Why wait, enquire now.

RAMS.com.au/franchising

More Information: RAMS Financial Group Pty Ltd ABN 30 105 207 538 AR 405465 Australian credit licence 388065. Credit Provider: Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. 20342/0920

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2020 resilience creates strong platform for

2021 Franchising G r owt h M a r y A ldre d | CEO | Fra nchise C ouncil of Austra lia

ollowing the massive social and business disruption in 2020, franchising in Australia looks poised for solid expansion in 2021. Franchising proved the most resilient segment of the small to medium business sector during the impact of the COVID-19 pandemic. When COVID19 hit, franchised businesses were employing almost 600,000 Australians and contributing more than $184 billion to the national economy. The varying business restrictions in place across Australia for most of the year created a tough economic climate and demanded adaptability, determination and innovation by all businesses and franchising stood out as one of the most robust business models. The Franchise Council of Australia (FCA) is the peak body for the franchise sector in Australia and covers a range of organisations and individuals, including franchisors, franchisees, professional advisers and suppliers. The FCA is committed to building a strong franchising culture that upholds standards and looks to meeting compliance obligations as a minimum standard â&#x20AC;&#x201C; always striving for best practice in the franchise relationship and business conduct.

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In the past twelve months, the FCA has focused on providing practical advice and assistance to franchisors and franchisees including: • guidance around navigating new regulations and restrictions; • assistance with accessing government support programs; • supporting franchises in commercial leasing negotiations; and • providing information to support the well-being of franchisees and staff The FCA engaged deeply at all levels of government both informally and formally, including: • facilitating COVID-safe business recovery by emphasising the specific assistance and regulatory changes needed by diverse business sectors;

in application of operating rules across sectors, including highlighting disparity between public and private outdoor workers; • encouraging Federal Treasury and state governments to introduce or continue support for struggling businesses and workers facing unemployment; and • making submissions on specific issues to various state government small business departments on business restrictions, exemptions, customer registers and industrial relations.

S UPP O RT FO R O UR MEM B ER S

• bringing poor commercial leasing practices and landlord misconduct to their attention and urging government intervention;

The core of our advocacy has been a concerted campaign of dialogue with members to test government policy and regulatory changes, as well as to provide input on specific measures requested by members.

• reinforcing the need for fairness

Feedback from FCA members,

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corroborated by a high level of member retention and new memberships, is that they feel they have been supported, listened to and represented through access to information, resources, and government advocacy. After pivoting quickly in a marketplace that transformed almost overnight, franchisors began looking to the future with new strategies for customers who adjusted to the convenience of online shopping and delivery services. FCA members have shared many stories of innovations quickly rolled out across franchise networks to ensure the ongoing viability of franchise businesses and many of these are now embedded as normal functions of their ongoing business.

A REC EN T S URVEY The FCA’s most recent quarterly national survey of franchise businesses (conducted by FRANdata Australia) showed 64 per cent of respondents were optimistic about 2021 as trading

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maintaining a successful franchising business, and encourages franchisees to become members.

LO O K I N G A HE A D In the year ahead, the FCA is determined to get the schedule of program initiatives disrupted by COVID-19 back on track, including the National Franchise Convention (NFC21), to be held in Melbourne in August. Franchising and small business leaders from across Australia are expected to attend NFC21, to immerse themselves in a program of practical ideas and information at the most comprehensive professional development event on the conditions continue to improve. The survey also highlighted the assistance and resources provided to franchisees through franchise networks throughout 2020. During the pandemic, franchisees have benefitted from strong and sustained support from franchisors, including 21.5 per cent of those surveyed providing financial support to 100 per cent of their network. The survey responses show franchisors’ actions to assist their franchisees focused on: • advice around navigating new regulations and restrictions; • assistance with accessing government support programs; • supporting franchisees with landlord negotiations; • providing royalty reduction and deferral programs; and • actions that monitor and support the well-being of franchisees. While trading conditions remain tough, the strategic value of being part of a strong franchise network as we move into 2021 and beyond, cannot be underestimated.

extremely difficult year for small business owners. The resilience of winners and finalists in the face of adversity, and the continued contributions Award recipients have made to their franchise systems and communities speaks volumes for the strength and tenacity of the sector and all those who depend on it for their livelihoods.

Franchise Council of Australia’s annual calendar. The FCA’s first Sustainable Food Leadership Forum, open to members and non-members looking for leadership, innovation, best practice and improved regulatory understanding of single use plastics, food waste and recycling, is scheduled to be held in March.

A ST R O N G N E T WO RK O F S UPP O RT The support and resources provided to franchisees through franchise networks has more than ever demonstrated the value of belonging to a franchise system and interest in entering franchising has accelerated in recent months as many people seek to establish new careers or stable business income streams. For anyone who is seriously interested in assessing available opportunities to realise their small business ownership ambitions through franchising, the 2021 Franchising & Business Opportunities Expos is a great way to start.

FR A N C H I S I N G I N EXEL L EN C E AWA R DS

The well-established Expos, to be held across Australia throughout the year, provide the opportunity for potential franchisees to and learn more about franchising, as well as discovering and meeting with a wide range of franchise brands.

The 2020 MYOB FCA Excellence in Franchising Awards provided yet more examples of franchise businesses succeeding in what has been an

The FCA also is here to support franchisees through providing education, information, representation and professional support essential to

And while there will be more challenges ahead for small businesses in Australia, there is no better way to meet them than as part of a strong and supportive FCA member franchise network. As long-established sources of employment have shed staff, especially in the hard-hit tourism, travel and hospitality sectors, many hard working Australians are betting on themselves for the next chapter of their career. Even as the rest of the economy looks uncertain, the demand for franchise businesses in Australia has boomed as people search to secure a better future for themselves and their families. Mary Aldred CEO Franchise Council of Australia

03 9508 0888

info@franchise.org.au www.franchise.org.au

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Build a BIG, agile and resilient business for the NEW future Join a franchise with a business model equipped to perform and service 0$! $%#$ #.+30$ , . !(Ä&#x152; ".!%#$0 * !ĆŤ+))!. ! "1(Ăź(()!*0 ) .'!0Ä&#x2039; $! ĆľĆŤ Ä&#x2019; 1/%*!// )+ !( %/ ,.+2!* 0+ ! .* ,.+Ăź0/ +" Ä¸Ä&#x192;Ä&#x20AC;Ä&#x20AC;Ä&#x152;Ä&#x20AC;Ä&#x20AC;Ä&#x20AC;Ĺ? "+. /%*#(! /0+.!ÄĄ+3*!. * / ( (! 0+ )1(0%ÄĄ/0+.!Ä&#x152; )1(0%ÄĄ)%((%+* +(( . 1/%*!//Ä&#x2039; +1 .! !%2! !03+.' 1,,+.0Ä&#x152; .'!0%*# !/+1. !/Ä&#x152; . %*%*#Ä&#x152; ! $*+(+#5 * *#+%*# Support when you become a PACK & SEND Franchisee.

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franchise@packsend.com.au

1300 668 000 | packsend.com.au/franchise 10 | 2 0 2 1 FRAN CHISE DIR ECTORY

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what makes

A Succesful Franchisee G re g N atha n | Founde r | Fra nchise R e lationships Institu te

efore answering this question of “What makes a successful franchisee?” let’s first define success. At the Franchise Relationships Institute, we define a successful franchisee as someone who performs well in the following three key areas. 1. They maximise their profitability. This means they work hard to control their costs and drive their sales. There is no other way to maximise profit. But success is more than just achieving short term profit. 2. They deliver an excellent customer experience every time. This enables them to build a base of loyal, happy customers who will recommend their business to others. This is the secret to building a business that is truly sustainable. 3. They participate constructively in the franchise network. This final point is absolutely vital when you belong to a franchise network, because you are now part of a business community. And when we belong to a community, we need to be good neighbours and do our part in contributing to a healthy culture where everyone gets along. Now we are clear on what success means, let’s discuss how franchisees can achieve it. We have been researching this question for 25 years and have found that high performing franchisees share a number of behaviours and attitudes that contribute to their success. For convenience we have combined these 2 0 2 1 F R A NCHISE DIRECTORY | 11

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Franchisee Wheel of Excellence TM

T h e y Engag e wit h t h e B r and There is a traditional story about three bricklayers working on building. One is cranky and miserable, one is working quietly and efficiently, and one is whistling, clearly enjoying his work. A young boy, fascinated by the different demeanours of the three men, asks what they are doing. “I’m laying bricks, what does it look like!” growls the first man. The second man glances over at the boy while continuing to work. “I’m building a wall, but I can’t talk as I need to get it finished.” The third man puts down his trowel, kneels down to the boy’s level and says with a smile, “I’m building a hospital so that if you ever get sick, you’ll have somewhere that will help you get better.”

Years later the boy, inspired by this brief encounter with the third man, becomes a bricklayer. Successful franchisees show a high level of pride and enthusiasm for their business and their work. We call this Brand Passion. Our research has shown franchisees with high levels of this Brand Passion not only make more money, deliver better service, and contribute more to their franchise community, they also report being 35% more satisfied as a franchisee. The more a franchisee engages with the franchise brand, embraces its values, and tells other people how great it is not just in words but in the tone of their voice - the more successful they will be. into a model that we call The Franchisee Wheel of Excellence. It has five pieces which I will explain below.

T h e y B u ild S u pp o rt er s Life is a team activity and those who learn to play well with others are the winners. Successful franchisees work at gaining the support and commitment from the people on whom their business depends. For instance, the most important job of a franchisee who employs staff is to inculcate in them a commitment to treat the business with the same care and enthusiasm as they would if it were their own. Our research has also shown the support of family and an extended network of well-wishers also plays a critical role in a franchisee’s success. 12 | 2 0 2 1 FRAN CHISE DIR ECTORY

We called this Family and Social Support. The more a franchisee has the support of family, friends, colleagues and mentors, the more successful their business will be. Members of the franchisor team can also be valuable supporters, as can be key suppliers. A constructive working relationship with these people means they will be more inclined to go out of their way to support the franchisee when help is needed. Of course, the most important group of all are customers. Without their advocacy and continuing support there is nothing. In a world where people are increasingly purchasing products and services online, the franchisee’s ability to build a loyal customer base is more important than ever.

T h e y D r i v e G r owt h A man bought a donkey for a very good price. Wanting to keep the maintenance costs to a minimum, he set about feeding the donkey a little less every day, until eventually he was pleased with himself as he had the donkey’s rations down to nothing at all. At this point the donkey died. There is a saying, “You cannot save yourself into prosperity”. The unfortunate truth is that costs are going to continue to rise and, while basic cost control must be a vital part of every franchisee’s focus, if sales are not rising at least by the same amount as costs, the business will be going backwards. To drive growth, franchises need to be comfortable promoting their business in the local community. They also need to take responsibility for setting goals

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and taking action to achieve results, rather than expecting their franchisor will somehow do this for them. Another element of driving growth is for a franchisee to have a growth mindset. This means they are not only continually trying to improve their own knowledge and skills, they are also committed to building the capability of their team and helping them to be the best they can be.

T h e y Maintain Per sonal Vitalit y One of the fundamental ingredients for success in small business, and indeed life in general, is vitality. Many franchisees work long hours and say that running their business is emotionally exhausting. For this reason, franchisees need to maintain good physical and mental health, and have the ability to address the inevitable day to day problems associated with running a business. When we feel full of vitality and have that spring in our step, problems are more likely to appear as challenges to be overcome. However, when our vitality is low, even the simplest business hassle is likely to get under our skin.

T h e y Mast er W h at Matt er s While delivering products, looking after customers and paying accounts are important, these operational aspects of a business will not guarantee success. Franchisees need to raise themselves out of these day to day issues and focus on the bigger picture, regularly asking questions like: • Why did I buy this business? • What is the most important thing I need to focus on to guarantee the growth of this business? • How can I ensure my team will continue to perform at their best when I am not there to supervise them? • How can I use this business to help me achieve what I want in life? One of the characteristics of the most successful franchisees in our research was they were working full-time, mainly overseeing their business – in other words, working on the business as well as in the business. The best performing franchisees also said one of the top three things they valued from their franchisor were systems they could use to help them run their business more efficiently.

To Master What Matters, franchisees need to have routines for measuring Key Indicators that tell them if their business is on track for success or not, similar to a pilot’s use of navigation tools to check they are heading in the right direction. They also need to have written systems in place, so all staff understand what they are supposed to do, when they are supposed to do it, and to what standard they are required to do it to. In summary there are many factors that make a successful franchisee. While a good franchise system is important, the best system in the world can only deliver success if the franchisee also builds supporters, engages with their brand, drives growth, maintains personal vitality, and masters what matters. Greg Nathan Founder Franchise Relationships Institute

www.franchiserelationships.com

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Learn more at www.snaponfranchise.com.au

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What does

A Franchisor Look for

in a fr anchisee?

Ja me s Scur r | Founde r a nd M a naging D ire ctor | Cashf low It G roup

here are a range of things that franchisors seek out in prospective franchisees, and the importance they place on different characteristics may vary based on the type of business and industry they operate within. As well as more measurable attributes such as knowledge, experience, and resources, franchisor are also seeking people with personality traits that would make them a good fit for their business model. We discuss below some of the key things that franchisors look for when assessing a potential franchisee.

Hands - on E x per i enc e Whilst every franchisor has different expectations, it is important that the prospective franchisee has some form of personal connection to the business they are buying into. This may come in the shape of hands on experience working in the industry, knowledge gained through study, or a passion for what the brand represents. A prime example of this is within the fitness industry, with many fitness-based franchisees coming from a background of personal training or are fitness fanatics themselves who want to turn their passion into the career. 2 0 2 1 F R A NCHISE DIRECTORY | 15

C HAPTE R 3 Whilst tangible experience isn’t a must-have, some kind of exposure to the industry and operating environment is a big bonus in the eyes of franchisors and can lessen the learning curb involved in starting your own business. Furthermore, displaying business acumen or any experience in management, administration, financial management, and marketing are great tools to have in a franchise owner.

W illingn ess to Follow t h e Fr anc h is e Mod el The backbone of any successful franchise network is their system, and franchisors want to bring on board people who are enthusiastic and willing to follow that system. There are many options for people who are looking to open a business, and franchising is just one pathway. However, for those who are looking for a business that they can do with as they wish, it’s likely not the best option.

whole network. Nevertheless, those who aren’t willing to follow the model can be unhappy and difficult to work with, causing a tense relationship between the two parties.

location. Leadership within a franchise business requires a combination of soft and hard skills that allow that franchisee to effectively manage the overarching business strategy as well as day-to day operations.

A St r ong S u pp o rt N e two r k

This can include managing interpersonal relationships with suppliers, including with the franchisor team. Depending on the franchise model, this can also mean overseeing their own team of staff. The ability to be an authority within the business can have a significant impact on its success, and the guidance of a good leader can improve relationships, allow for effective change management, and foster a positive and productive environment.

Research from the Franchise Relationships Institute (FRI) found that franchisees with a strong support network are more likely to be successful. The backing of a strong group of friends, family, and colleagues is important throughout the franchise journey and can aid in reducing feelings of stress and dissatisfaction. FRI’s Greg Nathan describes the emotional journey of a franchisee in his model The Franchise E-Factor, which describes six stages of franchise relationships from ‘glee’ to ‘me’ to ‘we’. There are ups and downs throughout these stages and the support of a strong network can help mitigate the negative moments and amplify the positive moments.

Franchise networks are built on a proven model, and in order for the network to perform well, there needs to be consistency across every location. This means that franchisees must be willing to work within the system and follow the direction of the franchisor. Franchisees who don’t believe in the system can become disincentivized and struggle to get on-board with franchisor initiatives and roll-outs.

L e ad er s h i p

Franchisees always have the opportunity to share their ideas and initiatives with the franchisor team, and these ideas could even be implemented across the

Leadership is an important attribute among prospective franchisees, as the business owner the franchisee will be leading all things within their franchise

Whilst franchisors are ready and available to support their franchisees, often supplying dedicated field managers to work alongside them, there needs to be a level of external support available.

R e alistic E x pectations Having realistic expectations is an important part of a successful franchising story. Franchisors want applicants who have a rational approach to what franchise ownership involves and are prepared to tackle any challenges that come their way. Talking to existing franchisees can help give prospective owners an authentic insight into what life is like within the network, beyond what is advertised by the recruitment team. This can be a useful tool in grounding the expectations of those considering franchise ownership and aid in managing how they view their future as franchisees. Whilst franchisors don’t want to dim the excitement and enthusiasm of prospects, they also want to ensure that they will be happy in the long-term and are fully informed before making the decision to invest.

R eliabilit y and D edication Reliability and dedication are important characteristics in any franchisee, building the foundation for a long-term commitment that weathers the ups and downs of business ownership. Onboarding franchisees who are able to perform consistently improves the strength of the network as a whole and is a signal that they are devoted to both the franchise model and their individual business. Linking to the point about regarding realistic expectations, there will undoubtedly be some challenges over the life of any franchise business. It takes a dedicated business owner to face these hurdles head on and come 16 | 2 0 2 1 FR AN CHISE DIR ECTORY

CHAP TER 3

out the other side with the same passion and enthusiasm that the signed up with. Franchisors are seeking individuals who will work hard and invest not only money, but time and energy into making their business a success.

C o m m u nit y C onn ections For small business owners forming a close connection with the local customer base is the key to success. Knowing and understanding the unique needs of the community that surrounds a franchise business allows the franchisee to conduct effective local area marketing that generates new business whilst solidifying relationships with existing customers. Dedicating time to nurturing these connections builds a loyal customer base, which translates to a stronger following for the entire network. Having strong ties to the local community and connections that can be leveraged for mutual benefit is a powerful tool for any business owner. This could come in the form of relationships with fellow local business owners, prominent community spokes people, and local groups/clubs. Franchisors may ask about any ties prospective franchisees have to the broader local community and how they plan to incorporate this into their business strategy.

St r ong Financial R eso u r c es Coming from a strong financial position is a signal of a strong franchise applicant, and something that franchisors take into consideration during the recruitment process. Whilst a prospects financial circumstances are not necessary a deal-breaker, many franchisors want to see someone who is willing to put some skin in the game. This means having funds available to invest in the business, which often adds a deeper incentive to succeed as it is their own savings. Further, having a reserve of cash saved indicates the applicant is likely fiscally responsible. Unless an applicant has significant savings, they will likely have to apply for finance to help open their franchise business. This means that their financial situation will be assessed by a lender, making it important that the prospective franchisee has solid footing in order to gain approval. Franchisors will want reassurance that their franchisees have the funds available to get their business up and running and sustain it during the first three years. During this period 60% of small businesses wonâ&#x20AC;&#x2122;t make it, and cashflow issues are a major driver of their closure. Whilst this statistic is smaller for franchise businesses, who have the benefit of working under a known brand with a proven model,

this initial period can still be financially challenging.

Moti vation Finally, motivation. Whilst this may seem like an obvious one, franchisors are seeking franchisees who are driven and motivated to achieve within their business. They want people who have long-term prospects within the network and bring to the table a positive energy that is backed by a determination to accomplish results. In order to assess this, franchisors will often ask how long a prospective franchisee has wanted to invest in the network. This can be an indicator of whether they are making this decision on a whim, something franchisors often try to avoid. Whilst you donâ&#x20AC;&#x2122;t have to have a particular skill-set in order to run a franchise, you must be motivated to learn, adapt, and succeed. James Scurr Founder and Managing Director Cashflow It Group

0488 998 035 james@cashflowit.com.au www.cashflowit.com.au

2 0 2 1 F R A NCHISE DIRECTORY | 17

18 | 2 0 2 1 FR AN CHISE DIR ECTORY

CHAP TER 4

Franchising provides the perfect platform for the

unique skills of women C or ina Vucic | D ire ctor | FC B usine s s Solu tions

t has long been established that the structure of men’s brains is different to women’s. This is not about intelligence, but how the brain operates, and women have been endowed with some pretty cool abilities. Abilities that can be turned into successfully developing their own business. Abilities that will thrive in the right franchising environment.

So, w h at s u per p ow er s do wo m en h av e? 1. Women generally have really strong communications skills. They can articulate a vision and generate excitement about a team project. They can relate to clients, quickly establishing a rapport based on conversation. They can also have hard conversations, but usually walk away with the relationship intact. 2. Women are intuitive. This is a valuable business skill. The heightened ability to notice a lot of small details and piece them together, into a whole story, often gives them advanced warning of a situation or provides them with additional tools for successful management strategies. 3. Women prefer a collaborative style of working where the abilities of everyone on the team are utilised. There is a natural building of a better outcome – achieved through 2 0 2 1 F R A NCHISE DIRECTORY | 19

C HAPTE R 4

consensus rather than directive. Not to say that women won’t direct – but they lead more by example and encouragement. 4. Women are great multi-taskers. They have the ability to effectively work on and manage a range of tasks at once. 5. Women leverage the power of networks. Due to their strong communication skills, women are awesome at networking – at building friendships, relationships, contacts and mentors. They work these networks, taking advantage of them but also returning value to them. 6. Women are financially prudent. Yes, women take financial risks, but they also are very good at researching and understanding the risks versus the rewards. 7. Women are plugged in to the local community. Whether it’s through schools, playgroups, local exercise classes, local shopping or sporting groups, for example – women are well connected in their local community and that’s a ready-made support group and client base. 20 | 2 0 2 1 FR AN CHISE DIR ECTORY

W h at do es fr anc h ising offer wo m en ? 1. A business in a box. A franchise is a tried and tested business model. It has a proven product or service and a reputable brand. A franchisor can help you find a location for your business, help with branding, provide advice on recruiting, train your team members, provide purchasing power and get your business up and running as quickly as possible. 2. Systems. Processes. Support. A good franchise will have all the software tools you need to forensically analyse and track how your business is performing. They will have processes for ordering, manufacturing, and for delivering a service. They’ll have operation manuals, workplace safety manuals and everything you need to be legally compliant within the industry you operate in. 3. Marketing. Your franchisor will take care of the big brand campaigns and provide you with what you need for smaller locally focused marketing – whether that’s local press advertisements, letterbox drops, social media campaigns and regular

EDMs. These should all be stored on an intranet for easy access. 4. The opportunity to generate wealth. People join franchises because they have a proven formula for wealth generation. Do your research and talk to franchisees both current and past of any network you are thinking of joining and find out how they became successful or why they left the group. 5. A network of like-minded people. When you join a franchise, you are not in business alone, you have a network of people who have made the same decision you have; a network that you can bounce ideas off, collaborate with to resolve problems, and to learn from. 6. Choice of business types. It’s important that you go into business in an area that ignites your passion, that has a product or service that you believe in. The choice within the franchising sector is almost infinite. 7. Managed financial risk. No business venture is ever risk free as there are elements that can’t be foreseen or controlled (e.g. COVID19 pandemic), but when joining a franchise, you can get a very good

CHAP TER 4 your hours, or sell up and move on to another challenge. Look for people who share your passion and values.

idea up front as to what your costs are going to be and what challenges you are likely to face. 8. Flexibility. When women are looking around for a busines to buy or establish, they are usually looking for lifestyle flexibility as well – the ability to blend family life and caring duties into their business and career building activities. A franchised business, with the support it provides, means that you are not spending time writing manuals or processes or inventing new products or services. Depending on the sector you operate in, you should be able to work some of the time from home, leave to do school pick-up or visit an elderly parent. As it is your own business, you can set the rules but it’s important to remember that you want to be a financial success – that’s the reason for going into business. Look to recruit and develop a team that you trust to manage the business while you aren’t on-site. 9. Succession planning and help with selling the business. As your business matures, look out for people within your team that you can take on as shareholders, with a view to providing you with a succession path should you want to ease back on

10. Business experience. Some of Australia’s most successful female entrepreneurs have cut their teeth on, or still are part of, franchising: people like Janine Ellis (Boost Juice), Katie Page (Harvey Norman). Deb Farnworth-Wood (was Australian Skin Clinics and now Issada), Diana Williams (Fernwood) and Melanie Gleeson (Endota Spa). 11. Opportunities for gig or contract work. Women who don’t want to own a franchise, but have their own set of marketable skills, can often find flexible opportunities within franchise groups providing unique services that the franchisor doesn’t have in their Head Office skillset. You can become engaged in the franchise community supporting franchisees, but retaining your independence. Corina Vucic Director FC Business Solutions

03 9533 0028 cv@fcbs.com.au www.fcbs.com.au

Women have unique skills that equip them for business success. Franchising offers a readymade system for women to own their own business. But before signing on the dotted line, here’s a checklist of things you should do to get the right franchise for you. 3 Ensure you have the passion for the product and for building a business. 3 Analyse the support you’ll get from the franchisor. Is it sufficient? 3 Spend a day with a current franchisee; interrogate them. 3 Contact business owners who have left the brand. Why did they leave? 3 Plug your known and anticipated costs into a spreadsheet: add a buffer; is it affordable? 3 Get the franchise agreement reviewed by a lawyer who specialises in franchising. 3 Have your business plan and anticipated financials reviewed by an accountant who understands franchising. 3 Write a comprehensive list of everything that needs to be done, day-to-day in your business 3 Plan your staffing, allocating well fleshed out roles. 3 Evaluate locations. Assess the competition in your chosen location. 3 Plan and price the local area marketing you need to do. 3 Enjoy the journey! 2 0 2 1 F R A NCHIS E DIRECTORY | 21

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CHAP TER 5

franchising

and the LAW

Rob e r t Toth | Pa r tne r & Accre dite d C omme rcia l L aw a nd Fra nchise Sp e cia list M a r sh & M a he r R ichmond B e nnison

ranchising continues to be a business model that delivers huge financial benefits to the Australian economy and provides opportunities for people who would not ordinarily be able to establish and run their own business.

health, wellbeing and fitness and mobile home-based services from aged care to food delivery and buying online.

There are challenges for all businesses due to Covid-19 and the move to the online shopping now accelerated by the pandemic has changed consumer expectations and the way businesses need to deliver services and products to the consumer.

Companies with the largest market share in Australia are Metcash Limited, Harvey Norman Holdings Ltd, Coles Group Limited, 7-Eleven Stores Pty Ltd, McDonaldâ&#x20AC;&#x2122;s Australia Holdings Pty Limited, Caltex Australia Limited, Retail Food Group Limited and Subway Systems Australia Pty Limited but there is a major proportion of small and medium franchisors offering opportunities to prospective franchisees.

However, from adversity there is always new and exciting opportunities, and this applies to the franchise sector as well. The areas that will see growth will be

The franchise market in Australia contributes approximately $165bn to the economy and employs around half a million people with approximately 97,000 businesses operating as franchise outlets.

A Mandato ry Fed er al C od e Franchising, in simple terms is a means of marketing and distributing goods and services and highly regulated under the national Franchise Code and Australian Consumer Laws (ACL). Franchising covers a multitude of sectors from retail, fuel retailing, accommodation, administration and support services, finance, construction and healthcare. Franchising is regulated in Australia by the Competition and Consumer (Industry Codesâ&#x20AC;&#x201D;Franchising) Regulation 2014. The Franchisees rights and obligations under the Code are in addition to those under the Australian Consumer Law and the Competition and Consumer Act. 2 0 2 1 F R A NCHIS E DIRECTORY | 23

C HAPTE R 5 The Competition and Consumer Industry Codes – Franchising 2014 applies to all franchisors (as defined by the Code) and is administered by the Australian Competition and Consumer Commission (ACCC). The Code requires franchisors to provide franchisees before entering into a franchise agreement the following: • an Information Statement (set form) under the Code setting out the risks of taking on a franchise; • a mandatory 14-day disclosure period with a pro forma disclosure document setting out Franchisor details, financial details, directors’ interests, franchisee list and litigation information; • a copy of the Franchise agreement (in final form and in the name of the franchisee) with the above Disclosure document so that closure and ongoing compliance for Franchisor’s, with a copy of the Code and any related agreements which may include for example a Lease, Occupancy license and other relevant agreement; • a set of Advice certificates for the franchisee to confirm whether it has sought legal, financial and accounting advice before entering into the agreement;

T h e 14- day D isclosu r e Per iod

Franchisee to seek advice and provide the advice certificates.

A failure to comply with the mandatory disclosure provisions or providing inadequate disclosure can result in the franchisees seeking orders to be relieved from the obligations under the agreement and claim loss and damage against the Franchisor.

It helps the franchisee and also protects the Franchisor to a degree.

• a 7-day cooling off period after signing the contract and/or paying any monies to the Franchisor;

It also runs the risk to the franchisor of fines and penalties against the Company and its Directors and officers by the regulator the Australian Competition and Consumer Commission (ACCC).

• recourse to mediation in the event of a dispute; and

T i ps fo r Fr anc h iso r s

• default provisions in accordance with the Code. Franchisors and Franchisees cannot contract out of or waive these mandatory requirements. Disclosure Documents must be accurate, not misleading and disclose all matters material to a franchisee so a franchisee can make an informed decision. There are tricks and traps in developing these disclosure documents. Many a Franchisor has been hung on the information they supplied or failed to supply in their Disclosure documents and/or marketing material prepared in house or pinched it from another franchise off the internet! Seeking Specialist advice reduces the risk of fines, penalties, litigation and a whole lot of heartache. At the same time the ACCC has the power to impose increased fines and penalties on franchisors, directors and advisors for a failure to comply. 24 | 20 2 1 FRAN CHISE DIR ECTO RY

(a) The Disclosure document is not the contract, however many a Franchisor who has failed to provide the disclosure document at all and comply with the Code or given inadequate disclosure or provided misleading and deceptive information have suffered the outcome of legal action from their franchisee or the ACCC; (b) The Disclosure document has many traps for the inexperienced or new franchisor, and it is highly recommended to seek advice from a Franchise Specialist lawyer; and

T i p fo r Fr anc h is ees Get Advice! Unfortunately, one of the key recommendations not taken up by the Parliamentary Inquiry into the franchise sector was to require franchisees to seek advice, and franchisees still put themselves at risk by not getting advice before entering into an agreement. A specialist Franchise lawyer will give a franchisee invaluable, value-added feedback as they will know those franchisors that may have had issues in the sector, the good, bad and ugly, and that may just stop a poor decision being made. Once a franchisee takes up a franchise there are only limited options to exit and that will usually crystallise a significant loss. Note: Franchisors have rights to terminate a franchise for various breaches by the franchisee set out in the Code, but franchisees have no similar rights to do so.

(c) The Franchise agreement is the contract setting out each party’s rights and obligations and once signed it is a legally binding contract.

Franchisees do have some protections under the Code and the Australian Consumer laws (ACL) and also the right to instigate the dispute resolution provisions and seek mediation if a dispute arises.

It is vital for franchisees to seek independent advice from a lawyer, business adviser and accountant before committing.

C ooling off per iod aft er signing t h e Ag r eem ent

We recommend to our Franchisor clients that they make it a requirement for the

The Code also provides new franchisees with a ‘cooling off’ period which means

CHAP TER 5 if a franchisee changes their mind after signing the franchise agreement, they can elect to terminate the franchise agreement within seven days (7) of entering into or making a payment under the agreement. Where the franchisee exercises its cooling off right which should be given by a notice in writing strictly within the 7-day period, the franchisee is entitled to a refund of any payments made within 14 days by the franchisor, however, the franchisor may deduct its reasonable expenses from the refund if the franchise agreement allows it and this must be set out in the disclosure document.

W h at is a “ Fr anc h is e Ag r eem ent ” ? The term “Franchise Agreement” is defined in the Franchising Code of Conduct (“the Code”). If the model ticks the boxes below, the Code applies whether you call it a License, Distribution or you call it any other name. The essential components that will determine if it is deemed a franchise arrangement are: (a) An agreement, oral, written or implied (from the circumstances), in which a person grants another the right to carry on the business of offering, supplying or distributing goods or services in Australia; (b) under a system or marketing plan substantially determined, controlled or suggested by the franchisor (or an associate); (c) under which the business will be substantially or materially associated with a trade mark, advertising or a commercial symbol owned, used

or licensed by the franchisor (or an associate) or specified by the them; (d) under which, the franchisee pays the franchisor (or an associate) an initial capital investment fee; and (e) there is a payment for goods or services; a fee based on a percentage of gross or net income, whether or not called a royalty or franchise service fee; or a training fee or training school fee.

W h at is not a Fr anc h is e? The definition excludes relationships such as an employer and employee, a partnership, landlord and tenant, mortgagor and mortgagee and members of a cooperative as well as genuine wholesaling arrangements.

El em ents of C ont r ol The more control you wish to have over your licensee or distributor, the more likely it will be considered a franchise relationship. If you want the licensee (the person to who you are granting rights) to operate under your brand and business name, offer training, provide an operation’s manual, they need to use approved suppliers and pay fees whether fixed weekly or monthly or a percentage on turnover, it is more than likely to be a franchise. The less control you have may mean that it falls outside the definition of a franchise and therefore not regulated under the Code, although the agreement will still be subject to Unfair Contracts Act provisions, the Australian Consumer Laws (ACL) and other laws that may apply to the business sector.

T y pes of Fr anc h is es The word “franchising” is used to describe several different business relationships and can include Business Format Franchises examples of which are Boost Juice, 7-Eleven and Dominos where the Franchisor provides the franchisee a turnkey system including training and support, manuals, procedures, marketing programs and quality assurance systems. There are also Licensing or Manufacturing rights to use technology or “know how” to manufacture and distribute a product offering use of technology, designs, formulations or other intellectual property for example in IT, soft drink, cosmetics and automotive industries. Some Dealership and Distribution arrangements can also be considered a franchise due to the broad definition of a franchise agreement under the Code examples being motor car dealers, and Telco/mobile phones (e.g., Telstra stores). These relationships are clearly caught by the Code.

T h e St eps to Fr anc h ising Franchising is like building a house, if you don’t get the foundations right, cracks will appear! • Get the corporate structure right from a legal and tax perspective. • Protect your existing business from the risks of the Franchise model. • Ensure your IP and Trademarks are registered for the brands/names you wish to License. • Do your financial modelling for you and the Franchisee.

2 0 2 1 F R A NCHISE DIRECTORY | 25

C HAPTE R 5 • Consider demographics and territory research - will you offer franchisees a Territory or just a site?

assist you in the setup and management of the franchise.

• Are your Operating manuals suitable for a franchise relationship? – your in-house company manuals won’t be adequate

R u nning a fr anc h is e is co m pl e t ely differ ent to r u nning yo u r own b u sin ess

• Get the Legal documentation right, before you go to market

You become accountable to other parties who have rights and often will test the boundaries of the relationship. You cannot treat them as you do employees.

• How will you market and promote the franchise opportunity?

W h at m ost cli ents want to k now How long does it take to Franchise? A realistic guideline is a minimum of 8 to 12 weeks and up to 6 months dependant on complexity, financial modelling and demographic research.

W h y Fr anc h iso r’s fail Despite best intentions from over 35 years advising clients in the sector, I have seen many franchise failures and advised many franchisees seeking to exit a failing system.

How much does it cost?

Here are some common themes we have seen for Franchisors failing:

Overall costs generally fall in the range of (low end) $40,000 to (high end) $80,000 dependant on complexity of the model and existing in-house resources.

• their products or services were not distinctive, inferior or a “fad” that had no longevity;

Why Franchise? The following are some of the advantages of a franchise model: • The franchisees fund the setup cost of the new business reducing the capital required by a franchisor; • faster market penetration than via company owned “organic “growth; • development of a strong brand and marketing; • perceived sharing of risk; • leveraging off highly motivated owneroperators; • the ability to service marginal locations, through franchisees who have local industry knowledge and access;

• they rushed out to market when they were not ready, without sufficient planning; • their existing business was not sufficiently developed and systemised; • they rolled out a system “on the cheap” as they had people busting to take up a franchise; • they didn’t “test” the market before going to the market – insufficient feasibility research or rolling out too late into a saturated market; • they launched without any proper operations and systems in place building the plane while it is flying is an Air Crash investigation;

• reduced middle management costs;

• they had insufficient capital and resources to run their own business and at the same time support a franchise system;

• increased marketing and buying power; and

• they promised big things but failed to deliver;

• the ability to provide ongoing product and systems development.

• they got too personal or unprofessional;

Being a franchisor can be likened to being a school teacher or parent some of the kids play by the rules and are easy to deal with, but ten per cent will want to push the envelope and run amok doing their own thing - so you need to set clear boundaries and rules! You may have some of the skills needed but not all which is usually the case, so you may need to bring on key people to 26 | 2 0 2 1 FRAN CHISE DIR ECTO RY

• they had poor communication; and • they had insufficient financial modelling to ensure it is viable for them!

Franchisees should be able to draw a market salary for their efforts and get a return on their investment (ROI) after say, 2 years. If the financials don’t work for the franchisee then don’t offer a Franchise model to avoid the risk of being held liable. You need to make the model work for the franchisee and if it does then the franchisor should do ok. Unhappy Franchisees take up a lot of time and money and the ACCC is active in supporting small business operators in the Franchise sector.

Fr anc h is e T r ends in 2020 and b e yond Since the Parliamentary Inquiry into the franchise sector in 2019 and the subsequent report that was released as to recommendations there are more disclosure obligations and franchisors need to continue to work closely with their advisors to ensure they are compliant. However, beyond the compliance requirements under the Code there is also a change in expectations in the franchise sector in that: • franchisees expect more from their franchisors by way of support, technology, product development, social media and marketing; • franchisors need to make entry into a franchise more affordable; • franchisees have limited ability to borrow from Banks on the equity of their homes, so franchisors need to be able to provide funding or support to franchisees; and • franchisors must do their financial modelling to ensure that the business model works for the franchisee and they can take a reasonable salary for their effort and get a return on their investment. There is a myriad of other laws that need to be considered such as the Occupational Health and Safety Acts, Workplace Relations Act, Unfair Contracts Act and other State specific laws.

B u sin ess Planning

Enfo r c em ent – T h e AC C C

Most business plans provide financials that project a return on investment around 3 years. This should also apply to franchisees.

The ACCC can bring civil action against a franchisor and prosecute its directors for breach of the Competition and Consumer Act 2010 (“CCA”).

CHAP TER 5 know to be harsh or oppressive in the circumstances; • Restraints of trade: These provisions are only enforceable to the extent they are reasonable, so need to be carefully drafted and are now subject to further restrictions under the new Code; • Third Line Forcing - is a form of exclusive dealing where the Franchisor will only supply the goods or services on the condition that the franchisee buys goods or services from a particular third party, or the Franchisor refuses to supply because the franchisee will not agree to that condition; • Exclusive dealing: Section 47 may also prevent a franchisor from requiring a franchisee to take stock solely supplied by the franchisor, “mandatory warehousing “is prohibited if the conduct substantially lessens competition in the market; and

Some recent cases include: • Sensa Slim, Coverall, All Phones, Refund Home Loans – these franchisors were found to have made misleading and deceptive representations to prospective franchisees about the profitability of the system; • Husqvarna failed to provide a disclosure document where they offered a ‘licence” or distribution right which the ACCC found was actually a franchise, a clear breach of the Code; • Ultra-Tune Australia- were fined $2million for failing to provide a meaningful annual marketing statement to franchisees. The Franchisor and directors may also have to give court enforceable undertakings, refund franchise fees, provide compensation and undergo compliance training at their cost. Breaches of the anti-competitive conduct provisions of the Competition and Consumer Act 2010 can also attract fines of up to $2 million for Corporations and up to $1.1m for breach of the consumer protection provisions against directors, employees, agents and advisors of a corporation if they are “involved in a contravention”.

C o m pe tition and C ons u m er C o m plianc e Implementation of a Competition and Consumer compliance program is critical in reducing franchisor exposure to prosecution, fines and penalties and also influence the enforcement action sought to be taken by the ACCC. Education and training of Franchisor management and staff will also limit the risks of an infringement together with ongoing monitoring of the policies and procedures. The Australian Standard on Compliance Programs (AS3806) sets out guidelines for compliance programs developed by Standards Australia. Key Compliance issues to consider include: There are a number of other issues to consider under the Competition and Consumer Act 2010 relevant to franchisors: • Misleading and deceptive conduct: which prohibits franchisors from using misrepresentations (such as exaggerated earnings information) to induce franchisees to enter into a franchise agreement;

• Re-sale price maintenance: Section 48 prohibits the franchisor from specifying a minimum price at which franchisees can sell their goods and services. This does not prevent franchisors from specifying a recommended price as long as that price is only a recommendation. Officers of a franchisor company may be personally liable for the conduct of the company under the Competition and Consumer Act 2010 and Corporations Act.

Still t h in k ing of fr anc h ising ? The bottom line is seeking advice from Franchise Law Specialists who are members of the Franchise Council of Australia (FCA) who have the expertise to help establish a successful franchise system. Robert Toth Partner & Accredited Commercial Law and Franchise Specialist Marsh & Maher Richmond Bennison

0412 673 757 robert@mmrb.com.au

• Unconscionable conduct: Section 21 prevent franchisors from dealing with franchisees in a way that they 2 0 2 1 F R A NCHIS E DIRECTORY | 27

We build businesses.

Contact us today for more information on our range of Business Solutions. Operations & Strategy | Marketing | Web Development | HR

www.fcbs.com.au | (03) 9533 0028 28 | 20 2 1 FR AN CHISE DIR ECTORY

CHAP TER 6

Developing a

Business Plan Jason G e hr ke | D ire ctor | Fra nchise Ad v isor y C e ntre

know this, choose not to prepare a business plan.

Bankers know this. Accountants know this. Governments know this. Franchisors know this. The person in the street knows this.

The reason is surprisingly simple â&#x20AC;&#x201C; nobody checks them.

verybody knows that business plans are essential to prepare for the future success of a business.

And yet many people who start in business for themselves as franchisees or independent operators who also

So why acknowledge that a business plan is necessary, and then fail to produce one?

Without a business plan, a bank is unlikely to lend the funds to start up a new venture. However, if a borrower has more than enough real estate or

other security to back the loan, a bank may not look too closely at the details of the plan, let alone hold the borrower accountable to its performance (until of course itâ&#x20AC;&#x2122;s time to call in the loan). Accountants are trusted advisors who are primarily called upon to reconcile what we spend with our tax obligations to the government. This is a necessary but rearward-looking service. It concentrates on what we have done, not what we will do.

2 0 2 1 F R A NCHISE DIRECTORY | 29

C HAPTE R 6 By definition, a business plan is the stated objectives of an organisation. It is what it will do. Accountants are great for looking backwards, but only the potential business owner themselves can have the best insight into what their future will look like. Governments love business plans. The website www.business.gov.au has terrific resources available online, free to potential business start-ups to help them plan their new ventures. Governments love business plans because the more planning that goes into a new venture, the less likely it is to fail (with all the social and economic problems that flow from business failure that governments are expected to somehow fix). Franchisors love business plans because franchisees increasingly need to complete them as part of the recruitment process. Often though, these plans are based on little or no meaningful information because the franchisor doesn’t want to make any representations to induce the franchisee into buying the franchise for fear of being sued later.

So potential franchisees put together business plans that might have unrealistic sales projections, inaccurate cost assumptions, and which generally will be limited in their value to either franchisee or franchisor.

competition, the different quantities of products or services they are going to sell as a result of how well they are promoted, and at a cost and on terms that will allow the franchisee to be profitable.

Finally, the potential small business intender themselves knows the importance of the business plan, but puts one together only to meet a requirement of the bank, the franchisor or both, and then never looks at it again.

This leads to the relationship that exists between the following core business plan elements:

2. The Sales Mix Forecast;

And why do they never look at it again?

3. The Cashflow Forecast;

Because most of it was irrelevant to start with.

4. The Profit & Loss Statement.

A typical business plan by a franchisee regurgitates a lot of general information about the franchise itself, especially the operational aspects of the business which are detailed at length in the franchisor’s operations manual. Likewise the market information, products and services, etc, will also be outlined in the franchisor’s operations manuals and materials. So a franchisee’s business plan should really concentrate on that which will be different for their business in their location, and this comes down to

Table 1: An extract from a sample marketing plan

C o m m u nit y N e ws pa per A ds

Opening

March

April

May

June

Activity: Full page Half page Half page) Half page Half page per issue per issue per issue per issue per issue (Version 1) (Version 2) (Version 3) (Version 3) 4

Cost per unit:

$1,000

$600

Total cost:

$4,000

$2,400

Quantity:

Table 2: An extract from a sample retail sales mix forecast

I t em : Kitc h en O r ganis er

Opening

March

April

May

June

Number Sold:

Selling Price:

$48

$40

$48

Total Sales:

$480

$384

$960

$768

$480

Cost of Goods Sold per item:

$20

Total Cost of Goods Sold

$200

$160

$480

$320

$200

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1. The Marketing Plan;

T h e Ma r k e ting Plan The Marketing Plan is the schedule of promotions that is designed to stimulate sales. Under this definition, simply being open for business may stimulate sales, however this is usually considered an operational necessity and not a marketing innovation (however some business owners fail to make this distinction and expect customers to flock to them simply by opening their doors). At its simplest, a marketing plan outlines what activity will be undertaken when, targetting who, and at what cost, to stimulate sales. For an independent business owner, this may only be considered after a detailed assessment of the market, the competition, and the choice of governing strategy to deal with competitive challenges. In a franchise, the choice of governing strategy has already been determined by the franchisor, and after taking local competitor and market factors into account, the franchisee should be able to concentrate on deploying the franchisor’s pre-approved marketing tactics in their plan. An extract from a marketing plan for a retail outlet might include community newspaper advertising, as show in Table 1. The marketing plan needs to be as detailed as possible, allowing for multiple simultaneous marketing activities (rather than the solo sample of community newspaper advertising shown here). Many franchisees fail to make the connection between a marketing plan and sales. Some expect that the franchisor’s brand alone is enough to attract customers but fail to understand

CHAP TER 6 Table 3: An extract from a sample cashflow forecast

inco m e

Fe b r u a r y

M a r c h

April

May

June

To t a l

Sales revenue

$42,500

$46,000

$54,000

$46,000

$44,000

$232,500

Capital

$10,000

Sundry Total Income:

$52,500

$46,000

$54,000

$46,000

$44,000

$242,500

Expenses: Cost of Goods Sold

$17,000

$91,000

Accounting services

$16,000

$1,000

Advertising

$7,000

$37,000

$10,000

$18,000 $6,000

$22,000 $8,000

$18,000 $6,000

Bank fees Electricity

$800

$1,600

Equipment lease

$2,000

$10,000

Outgoings

$2,000

$200

$400

Rent

$5,000

$10,000

Staff – Wages

$10,320

$9,200

$11,280

$9,320

$9,280

$49,400

Staff - Superannuation

$1,032

$920

$1,128

$932

$928

$4,940

Telephone

$250

$275

$525

Total Expenses

$39,352

$37,170

$44,408

$45,527

$42,408

$205,865

Cash surplus/(deficit)

$13,148

$8,830

$9,592

$3,473

$1,592

$36,635

Bank balance: Start of month

$13,148

$21,978

$31,570

$35,043

End of month

$13,148

$21,978

$31,570

$35,043

$36,635

that by applying their own efforts to augment the power of the franchisor’s brand, their sales could increase exponentially. Where franchisees rely only on the franchisor’s brand to attract customers, this is known as ‘free-riding’. Franchisees who free-ride generally fail to capitalise on the potential of their franchise, resulting in poor financial outcomes and lower overall satisfaction with their investment than franchisees who actively engage with the brand to conduct their own marketing activities.

T h e S al es Mi x Fo r ecast The Sales Mix Forecast is the predicted volumes of products or services to be sold in any given period, and their contribution to revenue and costs. The sample extract from a retail sales mix forecast shown in Table 2 shows the predicted sales of kitchen organisers from the opening of the store until the end of June. Sales start well during the opening promotions, then taper off before more than doubling in April during the Mother’s Day promotions, and easing back during May and June. This item would be linked to the sample

marketing plan extract from Table 1, showing the clear relationship between inclusion of the item in the Mother’s Day promotions, and the higher sales in April and May. Notice also that the item has had a special price applied in April to attract customers to the store in anticipation that they will buy other items during the same visit. A similar forecast would be created for each other product or service offered by the business. Where there are a large number of products or services, these may be grouped into categories for ease of reference (eg. kitchenware, bathroomware, etc) in the sales mix forecast and for linkage to the marketing plan.

T h e Cas h Flow Fo r ecast Businesses that are profitable can still go to the wall without sufficient cash flow. This is one of the most important lessons for any business owner, and sometimes learned the hard way. A cash flow forecast helps a business identify its future cash surpluses and shortfalls so that it can ensure it is capable of paying its bills on time and

meeting its future required cash outlays (such as staff wages, for example). In the sample cash flow forecast in Table 3, the retail business operates on a cash-flow positive basis. In other words, at the end of each month, its bank balance increases. However, the rate of the increase slows dramatically at the end of May, when the business starts paying rent at the end of the rent-free period (negotiated with the landlord as an incentive for the business to occupy that particular location). As a general rule, businesses which deal with consumers will have stronger cash flows than businesses whose customers are other businesses. This is because consumers will generally pay at the point of purchase of the product or service, whereas business customers often prefer payment terms from seven to 30 days, or longer. Deferred payment for goods sold, or services performed, can strain a business’ cash flow while it continues to pay its ongoing obligations for rent, staff wages and other costs in the meantime. Additionally, seasonal variations in demand impact a business’ cash flow for better and for worse, and may require planning by the business owner to deal with most effectively. 2 0 2 1 F R A NCHIS E DIRECTORY | 31

C HAPTE R 6 T h e Pr ofit & Loss Stat em ent Finally there is the Profit and Loss (P&L) statement. Unlike the the cash flow forecast which predicts the business’ bank balance at any given point in time, the profit and loss statement identifies the anticipated surplus or shortfall of the enterprise at the end of a specific period. For many Australian business owners, the annual P&L after the end of the financial year is less a measure of success, and more of an inconvenience to comply with tax reporting obligations. But the P&L is important nonetheless. It provides a snapshot of business performance, and shows clearly whether or not the owner is making money, or digging a nasty hole for themselves.

XY Z R e tail Pt y Ltd — Pr oj ect ed Pr ofit & Loss Stat em ent fo r t h e per iod Feb - J u n e, 201X Table 4: A sample profit & loss statement for a retail business

income Income Sales revenue Less Cost of Goods sold Gross Profit:

$232,500 $91,000 $141,500

Expenses: Accounting services Advertising

$1,000 $37,000

Bank fees Electricity Equipment lease Outgoings

$1,600 $10,000 $400

Rent

$10,000

Staff – Wages

$49,400

Staff - Superannuation Telephone Total Expenses Net Profit / (Loss):

$4,940 $525 $114,865 $26,635

While the snapshot in this example shows only five months of trading, it provides a positive indicator to future performance and the likelihood of success for this venture. It also demonstrates the ability to identify relationships between key items. For example, rent over the period can be calculated as a percentage of

32 | 20 2 1 FR AN CHISE DIR ECTORY

sales. Likewise, staff costs can also be calculated as a percentage of sales, and other expenses too. This creates performance benchmarks that allow the business owner and their advisors to identify deviating performance when ratios move outside expected tolerances (for example when a business becomes overstaffed, forcing its wages costs outside the acceptable benchmark range). And this is why business plans are so important. Because if we don’t measure the performance of a business against a plan, we may as well not bother to create a plan at all. And without a plan, how can a business expect to be successful? Monitoring the business’ performance against the business plan is the same as regularly checking a map or GPS when undertaking a long road journey. Although primary responsibility for this monitoring belongs to the business owner, franchisors should also be monitoring their franchisees’

performance against their plans, and using the benefit of the collective knowledge of the network, advise and guide a franchisee back on track if they begin to stray from their plan. This guidance may even extend to suggesting modifications to the plan even before the business starts, to ensure that it is realistic in its expectations for sales, costs, and cash flow. A good business plan that is constantly reviewed against the performance of the business is essential to the success of any franchisee. A plan that is not realistic and not monitored against the business’ performance may only serve to provide a false sense of security right up to the point where the business becomes insolvent. Which would you prefer? Jason Gehrke, Director Franchise Advisory Centre

07 3716 0400 jason@franchiseadvice.com.au www.franchiseadvice.com.au

CHAP TER 7

Finance in Franchising can you fle xibly finance your franchise ? G av in Culmse e | G e ne ra l M a nage r | Be dshe d

here’s a lot of work and planning that goes into starting a new business, and franchising is no exception. One of the critical decisions you’ll need to make early in your journey is how you’ll go about financing your purchase in a franchise network, what are the steps that you need to take and in particular what is that big first step? One of the benefits of living in today’s world is that we have a wealth of information at our fingertips. As a potential franchisee, you’re able to carefully consider the different ways you can help finance your franchise, as the purchase price will vary depending on the franchise model you select and whether you are looking at a greenfield location or an established business. Therefore, the first step is to do your due diligence to find the best option for you, making sure that any initial outlay is manageable in the early stages. For some, the most appropriate option is getting an approved finance loan, while for others, it’s exploring vendor finance options.

2 0 2 1 F R A NCHIS E DIRECTORY | 33

C HAPTE R 7 So, what are the finance options out there and how can you ensure that you find the right one for you? I’ve been in the franchising sector for over 20 plus years, and in that time I’ve picked up some valuable insights on what prospective franchisees should look for when contemplating different finance options.

C onsid er t h e differ ent financ e o p tions availabl e Certain franchise networks have a specific formula in terms of how they approach financing, however this limits flexibility as every applicant comes with a different background. If a franchise network employs a ‘one size fits all’ finance approach, many applicants who may well be suitable can miss out. In order to be able to accept applicants from a range of financial backgrounds, other franchise networks, including Bedshed, will offer vendor finance for the right applicant. Each applicant is treated on a case-by-case basis, with franchise networks often doing all they can to be flexible and support those candidates who are a suitable fit. Franchise networks are often able to finance the right applicant, even in circumstances where a candidate is unable to obtain a bank loan (for example, some applicants have cash but fewer real estate assets).

34 | 20 2 1 FR AN CHISE DIR ECTORY

Banks are often hesitant to approve a loan if the person only has cash assets, because there’s no collateral to secure themselves against. If there’s bricks and mortar security, the bank will secure themselves against the applicant’s home, for example. As part of vendor finance, most franchise networks will work with applicants to obtain a solution that’s best suited to their needs. In some instances, if you find a landlord who’s flexible in their approach, networks can work with applicants to negotiate a lower rent for instance, but pay the fit out costs out of finance funds. A more traditional finance option is an approved franchise loan. Most mainstream financial institutions in the country have a list of ‘approved’ franchise networks. Should you choose to join one of these networks, it will be fairly straightforward to obtain a loan; the institution has conducted their own assessment of the franchise and is satisfied with the low level of risk involved. If your desired franchise network isn’t on the ‘approved’ list of a financial institution, banks can still offer loans to suitable applicants. Applicants can apply for what’s called a franchise business loan, and while it’s similar in nature to an approved franchise loan, bricks and mortar security is generally required to cover the loan. There’s also the option of looking

beyond traditional financial institutions to ‘peer-to-peer’ lending platforms. While interest rates are typically higher than the former finance options, a reduced cash deposit is required and the need for bricks and mortar security is less important. For businesses that have already been trading for six months, a short-term unsecured business loan is worth considering. They can be used to supplement new inventory, buy new equipment, expand or renovate stores, hire new staff and manage short-term cash flow. This is a great option for existing franchisees who are looking to enter the world of multi-unit franchising, as it can help to purchase a second store. The maximum loan term for a short-term unsecured business loan is typically one year.

A dv ic e fo r p ot ential b u y er s The best investment you’ll make going into any franchise network is to talk to the right professional advisors. Whether that’s a lawyer or an accountant, the money you spend on the right business or financial advisor is an investment in your future. If you’re committing to a tenyear franchise agreement, it’s certainly worth doing your research and spending a bit more to ensure you’ve got a strong advisor giving you the right advice.

CHAP TER 7

Once you’ve found your preferred finance option, the next step is to ensure you obtain enough finance to actually sustain your business. Starting a business can be stressful, so don’t leave yourself short in the initial phase of running your franchise. If you don’t have enough capital to begin with, you won’t be able to sleep at night! The start-up phase is almost always the most challenging in any business – cash flow is tight and working capital is at a premium. You’ll have a number of expenses to juggle, including staff salaries, rent, etc. Factoring all these pieces in the finance puzzle is vital. To get the business up and running, with cash flow stable and flowing through the business, sufficient upfront working capital is essential. Should you go down the vendor finance path, ensure that you work with your franchise network to plan for success. A good franchise network will work with the new franchisee to plan the start-up phase meticulously. With more than 30 years’ franchising experience, Bedshed prides itself on understanding the cash requirements needed to support a

business and help it flourish during the crucial first 12 months. We can map this out week by week if we have to, but we generally do it by month. This ensures that our franchisees are entering the network with enough cash to sustain their business and come out of that first 12 months with a profitable and sustainable business. As a franchisee, you don’t want to find yourself in a situation where you’re scratching to make ends meet because you didn’t have a proper planning strategy in place.

R em em b er… A finance option that best suits your individual and current situation is going to be your best bet. Some franchise networks have adopted a formulaic approach to finance, which results in a quick yes or a no answer. However, a good franchisor should be able to sit down and have a robust discussion with you around the best way to join their network; they should be able to help and guide you through this process. It’s really about finding the right solution for everyone; lending institutions aren’t always going to be able to give you the

best option, particularly because finance is tight these days. If you find the right franchisor and decide vendor finance is your preferred option, the network should work with you to find the best way for you to get into the business, rather than simply saying you haven’t got enough money. Regardless of the franchise opportunity you choose to pursue and the type of financing option you decide on, the key is to make sure you educate yourself to understand exactly what is involved. Ask questions. Do your own research. Compare all of your various financing options – both through the franchise and externally – to make the best financing choice to achieve your business goals. Gavin Culmsee General Manager Bedshed Franchise enquiries contact Greg Prussia at:

+61 (0) 447 891 158 gprussia@bedshed.com.au bedshed.com.au/franchising

2 0 2 1 F R A NCHISE DIRECTORY | 35

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CHAP TER 8

What’s new in

tax and super for 2021 D e bora h Je nk ins | D e pu t y C ommis sione r, Sma ll Busine s s | ATO

020 was a year like no other and at the ATO we recognised this. We want to help businesses get back on track in 2021, and not just survive but thrive.

Small businesses have always been the backbone of our economy. They make up more than 99% of all Australian businesses, contribute more than $413

billion to the economy and employ more than 5.5 million people. To help you with your tax and superannuation obligations in 2021, we’ve included some key dates in the below calendar. We’ve also provided information about some of the changes, and what they mean for you and your franchise, to help you have a successful 2021.

A B N d e tails yo u can u pdat e in t h e Au st r alian B u sin ess R egist er ( A B R ) It’s your responsibility to maintain your ABN details. You must update your details within 28 days of becoming aware of changes. Updating your ABN details will ensure: 2 0 2 1 F R A NCHIS E DIRECTORY | 37

C HAPTE R 8

• the right people have the right permissions to act on behalf of your business • government agencies have current information – for example, if emergency services need to contact your business during a natural disaster • you are ready for new government services when they become available. To make sure you receive important information, update your ABN details including: • authorised contacts • your business’s physical location • postal address • email address • phone number.

Ma k e s u r e yo u r b u sin ess is contactabl e in an em er g ency Updating your Australian business number (ABN) details might be the last thing on your mind, but it’s important to keep these contact details up to date in case of a disaster or emergency in your area. 38 | 2 0 2 0 FRAN CHISE DIR ECTO RY

Emergency services and government agencies use ABN details to identify businesses in affected areas during emergencies. Then they’ll know who might need help or support during and after the event. Services and agencies can use ABN data for: • disaster management and recovery • identifying target groups for events and specific messages • community consultation and engagement. If your ABN details are out of date, you risk missing out on important assistance, updates or opportunities such as grants.

W h en yo u s h o u ld canc el yo u r A B N If you’re no longer in business, cancel your ABN as soon as possible to keep the ABR register current. It will also prevent you being contacted unnecessarily. You should cancel your ABN when your business: • has been sold • has closed down

• is no longer operating in Australia or making supplies connected with Australia. You may also need to cancel your ABN if your business structure has changed. You can do this online and it takes effect immediately. If your ABN is cancelled and you need it later, you can reapply for the same ABN if the business structure remains the same. For more information about updating or cancelling your ABN visit abr.gov.au

Loss ca r ry bac k As part of the 2020–21 Budget, the Government announced that it would provide temporary tax incentives to support new investment and increase business cash flow. The temporary loss carry back measure is one of these tax incentives. It allows eligible corporate entities (companies, corporate limited partnerships and public trading trusts) to claim a refundable tax offset in their tax return for the 2020–21 or 2021–22 income year. To make a loss carry back claim, eligible corporate entities must meet requirements including:

CHAP TER 8 o making tax losses in the 2019–20, 2020–21 or 2021–22 income years o having an income tax liability in the 2018–19, 2019–20 or 2020–21 income years o having a surplus in your franking account at the end of the income year that you are claiming the tax offset o having met your income tax return lodgment obligations. Eligible corporate entities can choose to claim the loss carry back tax offset in their company tax returns for the 202021 and 2021-22-income years. The loss carry back tax offset cannot be claimed in the 2019-20 company tax return. The company income tax return will be updated on 1 July 2021 with labels for eligible corporate entities to claim the tax offset, and there will be further information on how eligible corporate entities with 2020-21 income years ending before 1 July 2021 can claim soon. Loss carry back is intended to interact with temporary full expensing, allowing new investment which may result in tax losses. Eligible corporate entities can then choose to carry back these tax losses and claim the loss carry back tax offset which will increase their cash flow. The ATO will not defer the time for payment of an amount you owe solely because you anticipate a potential future refund from claiming the loss carry back tax offset. If you are unable to pay on time, you should phone the ATO on 13 11 42 or contact your tax advisor to discuss options. Find out more about loss carry back, visit ato.gov.au/losscarryback

T em p o r a ry f u ll e x pensing Also announced in the 2020-21 Budget, temporary full expensing supports businesses that invest as it significantly reduces the after-tax cost of eligible assets, providing a cash flow benefit. Eligible businesses with annual aggregated turnover of less than $5 billion can get access to an immediate tax deduction for the full cost of new eligible depreciating assets. Eligible assets must be first held, and first used or installed ready for use for a business purpose between 7:30pm AEDT on 6 October 2020 (the 2020 Budget time) and 30 June 2022.

Eligible businesses can also deduct the full cost of improvements made during this period to depreciating assets, whether those assets were acquired before or after the 2020 Budget time.

o $100 per week for each additional employee aged 30 to 35 years old.

For small and medium sized businesses (with aggregated turnovers less than $50 million), full expensing also applies to eligible second-hand assets.

o have worked at least 20 paid hours per week for the full weeks they were employed over the reporting period

If businesses claim an immediate deduction for an asset under temporary full expensing, they cannot claim a deduction for the same asset using other depreciation rules such as backing business investment or instant asset write-off. Small businesses with aggregated turnovers less than $10 million can deduct the balance of their simplified depreciation pool at the end of the income year while this new measure applies. Income tax returns will be updated on 1 July 2021 with labels for businesses to claim the temporary full expensing. The 2020-21 Budget also extends the current instant asset write-off by giving small and medium sized businesses an extra six months, until 30 June 2021, to first use and install assets purchased before 31 December 2020. It also factors in small businesses using the simplified depreciation pool. You can find more information at ato. gov.au/temporaryfullexpensing

J obMa k er Hi r ing C r edit The JobMaker Hiring Credit is designed to help accelerate growth in the employment of young people during the COVID-19 recovery. Eligible businesses can register for the JobMaker Hiring Credit through ATO online services, the Business Portal or their registered tax or BAS agent now. There is no need to phone us. JobMaker Hiring Credit can be claimed quarterly in arrears from 1 February 2021. You will need to report through STP and meet all other eligibility criteria. You don’t need to satisfy a fall in turnover test as the JobMaker Hiring Credit is designed to support new employment. From 7 October 2020, you will be able to claim: o $200 per week for each additional eligible employee aged 16 to 29 years old, and

To be eligible an employee must: o be 16 to 35 years old

o commenced their employment between 7 October 2020 and 6 October 2021 o received the Parenting Payment, Youth Allowance (other than on the basis that the individual was undertaking full-time study or was a new apprentice) or JobSeeker Payment for at least 28 consecutive days (or 2 fortnights) in the 84 days (or 6 fortnights) prior to starting employment. More information about eligibility and the steps businesses need to take to register is at ato.gov.au/jobmakerhiringcredit

O nlin e s erv ic es fo r b u sin ess In 2021, we’re rolling out a new service – Online services for business. This will replace the Business Portal and make it easier for businesses to interact with us online and at a time that is convenient for them. Online services for business will deliver a range of new functions that are not available in the Business Portal, such as creating payment plans, viewing and printing their income tax return history, and switching between businesses within a single login. Online services for business has undergone extensive user testing to make sure it meets users’ needs. A public beta will commence in early 2021, and we will let businesses know when this service is available for everyone to use.

H el p and s u pp o rt in 2021 The ATO has a range of online tools and services, like webinars, to help make it easier for small businesses get their tax and super right in 2021. Go to ato.gov.au/supportingyoursmallbusiness to find resources like toolkits, webinars and workshops.

2 0 2 1 F R A NCHISE DIRECTORY | 39

C HAPTE R 8

January

February

4 – start date for JobKeeper extension 2. Payment rates change for your eligible employees.

1 – start date for JobMaker Hiring Credit claims for JobMaker period 1.

28 – due date to pay 2020-21 Quarter 2 Super Guarantee contributions to eligible employees’ superannuation funds.

28 – due date to lodge and pay 2020-21 Quarter 2 Business Activity Statements. (Electronic and nonelectronic lodgments).

March 28 – end date for JobKeeper extension 2. 31 – Fringe Benefit Tax (FBT) year ends.

28 – due date to lodge and pay 2020-21 Quarter 2 Superannuation Guarantee Charge statement (applies only if Superannuation Guarantee contributions were not paid on time).

April 1 – FBT year begins. 28 – due date to lodge and pay 2020-21 Quarter 3 Business Activity Statements. (Non-electronic lodgments). 28 – due date to pay 2020-21 Quarter 3 Super Guarantee contributions to eligible employees’ superannuation funds. 30 – claims close for JobMaker Hiring Credit period 1.

July 1 – start of 2021-22 financial year. 14 – due date for payers to issue PAYG withholding payment summaries to payees (employees and other workers) for non-STP payments. 28 – due date to lodge and pay 2020-21 Quarter 4 Business Activity Statements. (Non-electronic lodgments). 28 – due date to pay 2020-21 Quarter 4 Super Guarantee contributions to eligible employees’ superannuation funds. 31 – claims close for JobMaker Hiring Credit period 2.

October

May 1 – start date for JobMaker Hiring Credit claims for JobMaker period 2.

30 – end of 2020-21 financial year.

12 – due date to lodge and pay 2020-21 Quarter 3 Business Activity Statements. (Electronic lodgments). 28 – due date to lodge and pay 2020-21 Quarter 3 Superannuation Guarantee Charge statement (applies only if Superannuation Guarantee contributions were not paid on time).

August

September

1 – start date for JobMaker Hiring Credit claims for JobMaker period 3. 11 – due date to lodge and pay 2020-21 Quarter 4 Business Activity Statements. (Electronic lodgments). 14 – due date to lodge PAYG withholding annual report for all payments not reported and finalised through STP. 28 – due date to lodge Taxable Payments Annual Report. 28 – due date to lodge and pay 2020-21 Quarter 4 Superannuation Guarantee Charge statement (applies only if Superannuation Guarantee contributions were not paid on time).

November

6 – end date for adding new employees to JobMaker Hiring Credit program.

1 – start date for JobMaker Hiring Credit claims for JobMaker period 4.

28 – due date to lodge and pay 2021-22 Quarter 1 Business Activity Statements. (Non-electronic lodgments).

11 – due date to lodge and pay 2021-22 Quarter 1 Business Activity Statements. (Electronic lodgments).

28 – due date to pay 2021-22 Quarter 1 Super Guarantee contributions to eligible employees’ superannuation funds.

June

December 1 – due date to pay income tax for companies whose income tax returns were due by 31 October.

28 – due date to lodge and pay 2021-22 Quarter 1 Superannuation Guarantee Charge statement (applies only if Superannuation Guarantee contributions were not paid on time).

31 – due date to lodge income tax returns (if you lodge your own return). 31 – claims close for JobMaker Hiring Credit period 3. 31 – due date to lodge ‘PAYG withholding where ABN not quoted – annual report’. 31 – due date to lodge ‘PAYG withholding from interest, dividends and royalties paid to non-residents – annual report’. 31 – due date to lodge ‘PAYG withholding annual report – payments to foreign residents’. Note: BAS lodgement dates are for businesses who prepare and lodge their own BAS. Dates for BAS agents and tax agents may be different.

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CHAP TER 9

Picking the right site â&#x20AC;Śone of the most important decisions in franchising you will ever make ! Pete r B uc k ingha m | M a naging D ire ctor | Spe ctr um A na l ysis

hether you are a Franchisor or a Franchisee, finding a great site is one of the most important decisions you will be making, and basically sets up the way for a successful journey into the future. Great site and low rents are the dream, however reality is you need a very good site, and not to be paying too much rent for most franchises to operate successfully. Do not think of the lease fee as a monthly expense, treat it as a long term commitment that if all else fails, the landlord will still be expecting to be paid until the end of your lease. Add that up over 5 to 10 years, and it will probably be the biggest expenditure you ever make outside your personal home. Most Franchisors have what we call Strategic Network Plans, to be able to outline in their view where they wish to expand their network, and why. Hopefully the brand you are looking to join can show you some basic logic and statistics to give you confidence that your new business should succeed. If that is not the case and they seem nonchalant, disinterested or basically unknowledgeable in these areas, then maybe look to another brand. 2 0 2 1 F R A NCHIS E DIRECTORY | 41

C HAPTE R 9 Hopefully the research you perform (based on our suggestions below) line up with the Franchisor’s views, and your due diligence becomes a benefit to you, and possibly to them as well.

W h er e do I sta rt to m a k e an info r m ed d ecision ? The first thing you need to address is where do you begin to seek the ideal store? You can be reactive – ie listening to every real estate agent in the market, telling you he / she has the best opportunity available. Or you can be proactive, undertake your own preliminary research, and decide upon what makes logical sense where to start looking for the ideal store. The first thing you must consider is who is the customer and roughly where do they sit in the Socio-Economic world? Some items may be described as “Demographically Agnostic” or basically everyone uses it or buys it (eg toothpaste or toilet paper), but most franchise systems have a target audience, and your first thoughts should be to match the area to the product

42 | 20 2 0 1 FRAN CHISE DIR ECTORY

you sell. Would you be better selling $50,000 diamond rings in Toorak or Broadmeadows (Vic), Double Bay or St Mary’s (NSW), Cottesloe or Armadale (WA)? Would you be better opening a 24/7 gym in an area strong in people aged 18 – 40, or in an area with a high % of the population aged 60+? Think of whom the customer is likely to be and how do we locate our business in a suitable area? You can use demographics to better understand the areas that interest you. The 2016 Census is still the most current data, and you can look up some information in the ABS website (www. abs.gov.au ), look for Quickstats (or just Google QuickStats), enter a suburb or postcode, and up will come a large amount of information. You will see a map of the area, the demographics and comparisons to the State and Australian figures for that area. You quickly see whether the area is high or low in terms of what you are looking for, and you can use this to assist your judgement. Do NOT become concerned about the size of the population of a single suburb or postcode in the metropolitan areas, as these are irrelevant if you know there

is population all around you. A country location (town or city) is different, as that number probably represents the total market available. Suburbs and postcodes are rather random in size and can vary from 817 people (in Kooyong, Victoria) to 50,474 people (in Reservoir, Victoria), both suburbs within Melbourne. One point I want to make here is look at a map, and remember - “fish don’t purchase what you are selling – unless it is bait”. Areas such as Williamstown (Melbourne), Newport (Sydney) and Cottesloe (Perth) may look good when walking around, but you are in water within 1 km in at least 2 directions! The market is therefore restricted in how many potential customers are within a 3 km radius. Census data should help you answer the following types of questions: • Are the people in the area younger or older than average? • Is the area a young family type area? (children’s items) • Is the area more of a Yuppie / student type area?

CHAP TER 9

• Is there high ethnicity in the area? If so, who is present? (suitable café offers).

excessive, or not realistic if another large shopping centre may be only 5 kms away.

• What is the average household income, and where does that sit Australia wide? (fast food vs casual dining and expensive restaurants).

Once you understand the data, you should be able to be proactive and help the Franchising Manager by saying these are the actual areas you want to find a store in, not just where the local agent says.

• Do the people drive cars? (fuel and tyres) • Do they rent, are they buying their houses, or do they own them? (mortgages and loans). Depending on what type of franchise you are joining, this can be very critical. Most Franchisors (Franchising managers) will do their best to help you, and in some cases may provide what we call a Datapak, or could assist you with looking up and understanding the Census data. You will have heard those words that you must do your own due diligence ringing in your ears. The Franchisor or their staff cannot / should not / will not commit to you any undertaking regarding sales you can expect. They may be able to show you actual examples of other Franchisees’ sales in the System, and be able to introduce you to, or advise what actual levels of sales they are enjoying. It is then your call on what you expect to sell in the future. If you are looking at going into a shopping centre (mall), I am sure the leasing agent will be providing the best demographic information possible to help sway your decision. My main concern is that they like to show a map and class areas as Primary catchment, Secondary catchment and Tertiary catchment areas. You need to have some basic knowledge of the area as we have found these often to be

Ph ysical locations Site selection is like a tug of war. On one side are all the good things you are looking for, and on the other side is the rent (or purchase price) being asked. We can all get great sites if we pay outrageous prices, and we can all get cheap sites, if we are prepared to compromise on the basic necessities we know we should have. Retail site and venue selection is all about being able to achieve the positives, without paying an exorbitant cost. Once we have at least drawn conclusions on what areas best suit what we are retailing, how do we look for the retail site? Try and think in terms of whether your product is Impulse or Destination, and that will give you some ideas on where to look.

and other items from a convenience store. Destination is much larger purchases, where you will make a conscious decision to seek out that product, and go to the destination where it is at. Think in terms of a new car, a high priced restaurant for your birthday or anniversary, or renovating your house. The more you are at the impulse end of the line, the more you need to pay high rent for a top site with lots of passing traffic. The more you are destination, the more you can be off the main course / road, and pay less for a quality place that suits your needs. What we are normally weighing up (along with the rent) are the following factors: • Traffic – road, pedestrian and bicycles • Visibility • Access and parking • Space (square meters) • Suitability of the physical facility • Who are our neighbours

Impulse products are those things people buy at a whim, and need them on a regular basis. Think cigarettes, milk

You then need to match your expectations with what is available, and your budget. Depending on what you are selling and whether you are going into a shopping centre or a strip, these are the points to look at:

Impulse purchases

Destination purchases

Higher rent

Lower rent

2020 1 F R A NCHIS E DIRECTORY | 43

C HAPTE R 9

Shopping centre

4. Visibility (from both directions)

S u m m a ry

1. Size of the SC and what is the GLAR, MAT and Pedestrian count

5. Traffic speed going past â&#x20AC;&#x201C; is it reasonable to pull in?

It is quite easy to talk about the perfect site, but my view is before you even open that discussion, you need to understand the areas under offer and select an area suitable to what you plan to sell, rather than a great site in a totally mismatched area.

2. Are the shops being offered the correct size? 3. Are you in a suitable precinct, matching you with others in the same market, or conducive to what you are selling? 4. Who are your near neighbours â&#x20AC;&#x201C; do they benefit or hinder your brand 5. Is the pedestrian traffic strong? 6. Am I paying the correct rent for what I am selling? Shopping strip 1. Where is the busiest sector of the shopping strip? 2. Am I prepared to pay the rent for this area, or should I look further out from the centre of the strip? 3. If the store the right size? 4. Is there reasonable parking nearby? 5. Is there some visibility for my signage? Freestanding site (QSR, petrol station etc) 1. Where is the traffic strongest (traffic counts)? 2. Is the site suitable for what we are selling? 3. Is the access good â&#x20AC;&#x201C; preferably from both directions 44 | 20 2 1 FR AN CHISE DIR ECTO RY

B u ilding a pr oc ess to m a k e b e tt er d ecisions If we are only opening one store (as per a normal franchisee), then this decision is normally a one off, or not something being done on a regular basis. If we are a Franchisor or a large company with many retail outlets, then this is a regular event, and we should have a process to make the best possible decisions. If you are only opening 1 or 2 stores, you have to make the best call you can. If we are opening your 21st or 22nd store, you should have learnt off the previous stores, and have some idea which stores work best for you, and which stores perform poorly. If you are opening the 101st and 102nd stores within the brand, then you really should have sales prediction modelling, or a process so you can predict what the new store will sell, and use that in your economic justification whether to proceed or not. I am always amazed at how much effort goes into screwing down the rental, or cutting the staffing levels to a bare minimal, because a store is not performing well, but look at how little effort has gone into the sales prediction modelling to predict what the store should or could be selling!

How often does a business fail, not because the product is poor, but because the retail location planning has put the site in the wrong place? It is very difficult (almost impossible) to make every retail site perfect, but you can use some processes to improve the probability of success over failure. My recommendation for Franchisees and Franchisors alike is to think of site selection and retail site analytics in the development of a proper process as an investment in your business. Stop thinking of this as an expense, because these are normally the most important decisions in your retail business, for you long term survival. Peter Buckingham Managing Director Spectrum Analysis Australia Pty Ltd

peterb@spectrumanalysis.com.au www.spectrumanalysis.com.au

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C HAP TER 10

SIGNING A LE ASE agreement

Eve l y n M a rcou | Se nior As sociate | M ST L aw ye r s

any franchised businesses are conducted from premises that are leased, with either the franchisor or franchisee holding the head lease and obtaining the right to occupy the premises. It is important to note that: 1. there is no such thing as a â&#x20AC;&#x153;standard leaseâ&#x20AC;? and the terms of a lease will vary depending on the landlord. Each landlord will have its own template lease and there will be common provisions in every lease, however, there is no prescribed form or standard lease; 2. leases are weighted very much in favour of the landlord and although many of the provisions in the lease will be onerous for the tenant, this is not unusual; 3. lease terms, especially the commercial terms, are negotiable. The non-commercial terms can also be negotiated, especially for premises that are not located in shopping centres. When it comes to franchising, the question arises who will find the premises and who will lease the premises? The decision is usually made by the franchisor with little or no input from the franchisee, especially where the franchised business being purchased is an existing business with a lease already in place. Even with new

2 0 2 1 F R A NCHIS E DIRECTORY | 47

C HAPTE R 1 0

or “greenfield” franchises, franchisors generally control the site selection process and the negotiations of the lease. Irrespective of who holds the lease – franchisor or franchisee, the considerations when reviewing and negotiating a lease are the same. Signing a commercial lease is a significant financial commitment. It is critical that you understand the terms of the lease that you enter into. This guide is designed to help you navigate your way around the key terms of a lease and assist you in recognising some clauses in a lease that require careful consideration and negotiation.

L e as e T er m When starting a new business, getting stuck with a long term lease can be a significant burden for a small business owner. Whilst it is important to try and marry up the franchise term with the lease term, it would be preferable to negotiate shorter terms with options to

48 | 2 0 2 1 FR AN CHISE DIR ECTORY

renew, for example, a 2 year lease term with 4 further terms of 2 years rather than a 5 year lease term with one further term of 5 years. The shorter the terms, the more flexibility you have should the premises not be appropriate for the business. However, the lease term will of course depend on the landlord and most landlord prefer longer terms.

Fr anc h ising If the premises are leased by the franchisor, the lease will need to include a franchising clause which allows the franchisor to grant occupancy rights to a franchisee without having to obtain the landlord’s consent, which can be an additional cost to the parties especially where the landlord requires the franchisor and franchisee to enter into a Deed of Consent. Franchisors should carefully consider including in leases a franchising clause which excludes any obligation to enter into additional documents and provide additional documents to the landlord, such as copies of the

franchise agreement or occupancy licence and financial information about a franchisee. Afterall the franchisor (not the franchisee) will be the tenant and liable under the lease. Where a franchisee leases the premises there are some additional considerations. The franchisor may require additional provisions to be included in the lease and/or the franchisee to enter into an agreement giving the franchisor “step in rights” to take over the lease in certain circumstances usually in the event that the franchise agreement comes to an end.

R elocation and R ed e v elo pm ent C lau s es Tenants need to consider and understand what relocation and redevelopment clauses are and mean. Such clauses are now included in most shopping centre leases. Whilst the retail leasing legislation in each State and Territory sets out the minimum requirements for clauses regarding

C HAP TER 10 relocation, these requirements are not exhaustive and, in some cases, do not provide adequate protection for tenants. A tenant needs to ensure that it negotiates the best possible outcome should it be required to relocate in the event of a shopping centre redevelopment. A relocation or redevelopment clause should address issues such as the tenant not being required to make good its existing premises, compensation for the tenant’s fitout if the new premises are not suitable and agreement cannot be reached and no closure period so the tenant is able to move from its existing premises to new premises.

I nc enti v es The impact that the COVID-19 pandemic has had on commercial leasing is unprecedented. Never before have we seen such large scale and widespread government intervention in private contractual arrangements between parties. It is suggested that the impacts of COVID-19 on the leasing market will be long lasting, with many organisations seeking to downsize and reduce their leasing footprint in light of the success of employees working from home. As a result, it is anticipated that vacancy rates will increase creating more competition for landlords. The impact of this will be felt moving forward, and it is likely that it will take some time for the market to readjust. In this current market, it is anticipated that leasing incentives will grow in importance, as a tool for landlords (and sub-landlords) to entice tenants to lease vacant tenancies. In addition, as a direct response to COVID-19, some landlords and tenants may negotiate surrenders of existing leases and enter into new leases, incorporating incentives as a response to requests from tenants for rent relief due to the effects of COVID-19 on tenants’ businesses. Lease incentives can include landlord cash contributions, rent free periods, rent reductions, rent deferrals, interest free loans and fit out contributions. A lease or incentive deed may provide for a combination of incentives. You should carefully consider factors such as the length of the rent free period, whether other amounts, such

as outgoings, are intended to be paid during any rent free period, whether the rent free period is for a set period or amortised over the term of the lease, whether the incentive can be assigned or “clawed back” if the lease comes to an end. If the incentive is in the form of a fit out contribution, you should also consider factors such as the timing of the payment, who owns the fit out and the associated tax implications, who is responsible for maintaining and repairing the fit out during the term of the lease and what happens to the fit out contribution at the end of the lease. Claw back clauses should also be carefully considered. Most incentive deeds or clauses allow landlords to claw back the incentive in the event of a default by the tenant or an assignment of the lease by the tenant. In the franchising context, where a franchisor leases the premises and grants an occupancy licence to its franchisee, it is important that the franchisor, as tenant, excludes the granting of the occupancy licence from the claw back clause. Claw back clauses take varying forms and are triggered by a variety of circumstances and need to be carefully considered and appropriate advice sought. As a side issue, tenants should consider how the incentives impact a market rent on a market rent review.

D em olition clau s es If your lease includes a demolition clause, then it is important to note that such a clause means that despite the lease being for a fixed term and you having spent a large sum of money on a brand new fit out, the landlord will have the right to serve you with a demolition notice to bring the lease to an end. Retail lease legislation provides some protection, however, you should endeavour to negotiate that the landlord cannot exercise its rights under a demolition clause for a period, for instance the first 5 years. You should also make sure that the clause provides that you are suitably compensated for your fitout should the landlord serve you with a demolition notice.

Ma k e good clau s es Tenants need to carefully review their

obligations to “make good” the premises at the end of the lease term. Most tenants are keen to obtain possession of the premises and start running their businesses and pay little regard to the make good requirements that apply at the end of a lease. It is critical that tenants have a clear understanding of their make obligations under the lease and the possible costs which may be incurred in meeting those obligations. Tenants should also consider obtaining a condition report which documents the condition of the premises at the commencement date of the lease to minimise the risks of disputes with the landlord in the future as to the condition of the premises when it comes time to make good. You should also be aware of clauses which allow the landlord to retain part of the tenant’s fit out, especially where the tenant’s fit out includes the franchisor’s intellectual property.

Fo r feiting L egal Rig h ts In some cases, a lease may seek to force a tenant to give up certain rights. For example, if the landlord is undertaking development works at a shopping centre the landlord may seek to include a clause preventing the tenant from making a claim against the landlord for any disruption caused by the development. These clauses should be avoided where possible.

Vag u e and u n r est r ict ed fees and o u tgoings It is really important that you read and understand the clauses in a lease dealing with outgoings and operating expenses and also check the description and amount of outgoings and operating expenses specified in the Disclosure Statement provided by the landlord with the lease. You also need to understand that outgoings can substantially increase, especially insurance premiums. You should carefully check insurance clauses and consult with your insurance broker in respect of the terms of the insurance requirements set out in the lease. Some landlords may try to pass on to the tenant the direct costs of large common area maintenance and repairs, management costs and/or the costs of

2 0 2 1 F R A NCHIS E DIRECTORY | 49

C HAPTE R 1 0 This is something you should try to include in all your leases. Traditionally, a tenant would exercise its option to renew for a further term, binding itself to a lease for the further term and then go through the exercise of negotiating the market rent with the landlord. If the parties could not reach agreement on the market rent an independent valuer would be appointed to determine the market rent. This has often had an adverse impact on tenants who may not have exercised their option had they known what the market rent would be.

C ent r e R u l es All shopping centre leases will include, usually at the end of the lease shopping centre rules. You should make sure you read these carefully and ensure they are suitable and appropriate for your business and permitted use.

S u m m a ry

maintaining essential safety measures. Retail lease legislation will again provide some protection as to the outgoings that can be passed on to a tenant, however, a tenant should seek to remove some costs from the description of outgoings.

R epai r s and Maint enanc e clau s es You must carefully consider the repair and maintenance clauses in your lease. Leases often require tenants to repaint every 3 to 5 years. You should consider whether such requirements are reasonable taking into account the type of business. You should also always make sure that excluded from any obligation on the tenant is the obligation to maintain the structure of the premises or make capital repairs. Clauses that deal with items such as air-conditioning, which form part of the structure, should limit the tenantâ&#x20AC;&#x2122;s obligations to maintenance or servicing, not capital costs in the event of a breakdown. Often leases require the tenant to replace carpets, repaint walls and

50 | 20 2 1 FR AN CHISE DIR ECTO RY

resurface all surfaces at the end of a lease term. But what if the tenant has just replaced the carpet, or painted the premises? You should consider limiting these clauses such that these obligations only apply if reasonably required and subject always to fair wear and tear.

Fr u st r ation of l e as e clau s es As a result of the COVID-19 pandemic, tenants soon became aware that their leases did not include a force majeure or equivalent clauses, as these clauses have not traditionally been included in leases. You should consider including such clauses in your lease, although it is unclear whether they will be accepted as necessary pf standard in commercial leasing moving forward.

Ma r k e t R e v i e w C lau s es There have been changes to the retail leasing legislation in states such as Victoria allowing for a market review to occur before the option for a further term is exercised by the tenant.

In summary, there are a lot of factors to consider when entering into a lease. Lease documents are complex lengthy documents and buying a franchised business is a serious undertaking. It is one of the most significant decisions a person can make. More and more people are choosing to engage professionals to select a site for them and to negotiate the commercial terms of the lease. Whether or not you choose to engage a professional or negotiate the commercial terms yourself, it is essential that you also obtain financial and legal advice from an accountant and a lawyer who each have significant expertise in leasing. A lease is a legally binding agreement and is generally binding for a long period of time so it is important to obtain advice and to thoroughly understand your obligations under the lease before you are locked in for a long period of time. Evelyn Marcou Senior Associate MST Lawyers

+61 3 8540 0243 evelyn.marcou@mst.com.au www.mst.com.au

C HAP TER 11

Marketing

Your Franchised Business: Think N ational , Act Local Robin L a Pe re | Fra nchise C onsulta nt | No O rdina r y Busine s se s a nd Fra nc hise s

“

I nearly went belly-up because I didn’t realise how important local marketing was for my business.”

You might expect this to have come from the founder of a start-up business. But you’d be wrong. It came from a new franchisee in a well-known burger franchise. And he had already received full training and marketing tools from his franchisor. “Look, they tried to tell me how important local marketing is,” says Wayne Leigh. “But I thought ‘What’s the point of buying into a strong brand with all that TV and online marketing if I have to do my own marketing?’ I honestly believed I would just open the doors and be swamped with customers.”

That didn’t happen, despite a launch advertising campaign organised by the franchisor.

W h y local k nowl edg e go es h and - in h and wit h m a r k e ting e x per tis e “The franchisor couldn’t have known that an event was being held nearby and the street outside my store would be choked with traffic for pretty much the whole day,” says Leigh. “But I should have known about it. My competitors certainly did, and they were able to take full advantage.” Not only did all but a few customers stay away on launch day, but the numbers remained low for the rest of the month.

2 0 2 1 F R A NCHIS E DIRECTORY | 51

C HAPTE R 1 1 “I had spent most of my available capital on my fit-out and start-up costs,” says Leigh. “Without cashflow, my working capital was being rapidly eaten away. It was only then that I realised that hope wasn’t a strategy and I needed to do something fast.” The first thing he did was turn to the franchisor. “They were so helpful. They have their own marketing department and they were only too happy to help me out – on one condition. That I do my own homework on the local market, competitors and all that. We combined that with their expertise to put together a local marketing plan that turned the business around.”

W h y t h e B u y Local m ov em ent is m o r e i m p o rtant fo r fr anc h is es One of the key advantages of franchising is the synergy created between the franchisor and franchisees to produce a combined result greater than the result they could have produced separately. Nowhere is this more evident than in marketing. That’s why most business format franchises combine national or regional marketing with a requirement for individual franchisees to conduct their own local marketing as part of the franchise’s overall strategy. The Buy Local movement was under way before 2020, especially in Australia following the horrific drought and bushfire season, but the global pandemic reignited the movement as a fast way of restoring the economy and saving jobs. Buy Local is about uniting small businesses to create a mindset among Australians and New Zealanders that local matters. It should be that franchising is an ideal fit with the movement because most franchised businesses are locally owned, but the problem is, many people confuse franchises with company-owned chains. That’s where local marketing becomes even more important for franchises than for other local businesses. Smart franchisees have gone out there to get the message across that even though their businesses benefit from a national or even international brand, they are still owned and operated by locals and most of their economic and social benefits flow back into their home communities.

52 | 2 0 2 1 FRAN CHISE DIR ECTORY

W h y it’s c r itical to c h ec k u p on a fr anc h is e’s local m a r k e ting b efo r e yo u buy

I f a t r ee falls in t h e fo r est, and t h er e’s nobody a r o u nd to h e a r , do es it m a k e a so u nd ?

With more than 25 years in franchising under my belt, I would urge you to undertake full due diligence on any franchise you are considering buying, and to find out as part of that due diligence what obligations you’ll have and what support you can expect from the franchisor in regard to local marketing.

It’s a question that people have argued about for centuries and you might think “Who cares?” But if you’re looking at buying a franchised business, you had better care.

Here are some of the questions you should ask: 1. Is there an obligation in the franchise agreement for me to conduct my own local marketing? 2. If so, what is the minimum annual amount I would have to spend? 3. What local marketing do your current franchisees typically do? 4. What do they find to be most effective? 5. Is there a section on local marketing in your franchise manual? What does it cover? 6. Is local marketing covered in your initial training programme? 7. Is it a requirement for every franchisee to prepare a business launch plan and annual marketing plan? 8. If so, how are franchisees able to align their marketing plans with the franchise’s national marketing plan for optimum impact? What support does the franchise support team offer in this? 9. What marketing materials such as advertising templates, signage and brochures do you supply for franchisees’ use and at what cost? 10. Will I be provided with a page or section on the franchise website to drive local search engine optimisation? How about social media exposure? 11. Are franchisees permitted to develop their own local advertising, sponsorships, etc, and does this have to be approved by you before use? 12. What opportunities (annual conferences, franchisee meetings, etc) do franchisees have to provide feedback on and discuss strategies for both national and local marketing?

The reason I have brought up the question is that a franchise, as with any business, is like a tree. The roots represent the business model, the way the business creates value for its customers and captures value for itself. Without an effective business model, the business won’t be able to attract or keep customers and will never grow to its full potential. The trunk of the tree represents the systems and people that support and deliver the business model. In the case of a franchise, this is the franchisor and the mix of products, services, branding, marketing, strategic partnerships and suppliers that the franchisor has brought together to create a strong franchise opportunity. The branches of the tree represent the way the products and/or services are distributed into the market. Of course, in a franchise the branches are the franchisees. The twigs and leaves represent the way the franchisees must reach out into their local markets in order to ultimately deliver and capture value for the tree as a whole.

T h e p oint, t h en, is t h at a fr anc h is e can’t b e s u cc essf u l u nl ess t h e fr anc h is ees a r e s u cc essf u l When you buy into a franchise, you’re buying into the roots and trunk of the franchise ecosystem but the tree can’t grow and thrive without you and the other franchisees, and you can’t be successful without a meaningful connection with your community and market. That’s the beauty of a strong franchise – the symbiosis or mutually beneficial relationship between the franchisor and franchisee. But if that relationship is to work, both parties have to play by the rules. And arguably the most important rule in franchising is that the business model – the way the business creates and captures value – must be delivered

C HAP TER 11 that you first obtain the franchisor’s approval before putting it out there. So why the seemingly draconian attitude?

Ulti m at ely it’s fo r t h e fr anc h is ees’ own pr ot ection It takes an enormous investment of time, effort and money to set up the business model and everything else – the roots and trunk of the tree – that make up a franchise system. So franchisors naturally want to protect that investment. How would you react if you passed a McDonald’s and found that the ‘golden arches’ were blue instead of yellow? Would you even recognise the place as a McDonald’s? How would you feel if you ordered a Big Mac and were given a pizza? And how would you feel if you had invested all your money in a McDonald’s franchise and the franchisee in the next neighbourhood decided to paint their signage blue and serve pizza instead of burgers? Or more particularly, stopped living up to McDonald’s famous standards of quality, service, cleanliness and value – and this reflected on your business and started driving customers away? Get the picture? At the end of the day, any franchise is only as strong as its weakest franchisee. So franchise rules and standards – including those for local marketing – exist as much for the protection of franchisees as of franchisors.

W h y yo u s h o u ld c h oos e a fr anc h is e w h er e t h e fr anc h iso r is clos e to t h e fr anc h is ees

in a consistent way to a consistent standard. That’s where the franchise agreement and franchise manuals come in. To many who are new to franchising, the rules set out in these documents seem harsh and rigid. For example, most

franchises exercise strict control over the local marketing that franchisees are able to do. Some won’t allow you to use anything but standard ads and materials created by the franchisor’s marketing department or agency. And those which do allow some creative freedom insist

Some years ago I participated in a best practice study tour of leading franchise systems and discovered that one of the factors that made them all successful was strategic health – that is, understanding their franchisees’ customers as well as the franchisees did. There was only one way to gain that level of understanding when you’re not actually in direct contact with customers – to get close to franchisees. Franchisors face a challenge here. Often they are adept at marketing on

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a national or regional level, but lack the people, resources and sensitivity needed to really connect with their franchisees on a local level. Even Google has said that localisation is the most effective form of search engine optimisation. So for those franchisors which aren’t able or willing to get close to their franchisees, opportunity is being lost. You don’t want to be part of one of those franchises.

W h at fo r m s of local m a r k e ting a r e m ost effecti v e? The franchise tree analogy I used earlier demonstrated that successful franchise systems depend on all their individual elements working together, and the same is true of franchise marketing. Both national and local marketing are most effective when they work together. You may remember that I recommended earlier that you ask franchisors “How are franchisees able to align their marketing plans with the franchise’s national marketing plan for optimum impact?” Let’s say a franchisor is planning a national TV and social media advertising campaign. How can you align a local campaign to drive more customers to your door? The obvious answer

54 | 20 2 1 FR AN CHISE DIR ECTORY

would be to use the same theme, offer, imagery and timing in your own campaign but on a smaller scale with direct relevance to your own market. You’ll find locals are more likely to respond to your marketing if they have already seen something on the mass media. There are plenty of other ways to market to your community, but be sure to check with your franchisor before doing your own thing. I wouldn’t want you to get in any kind of trouble! • Google My Business (formerly called Google Places, a listing that helps your business get found on Google. com and Google Maps and doesn’t cost a thing)

has lots of community and interest groups but be careful to not be too commercial on these) • Local influencer marketing on social media (these are people with large followings who may influence people to try your product or service) • Social media advertising (like Google Ads, these are available on a pay-perclick basis) • Signage and billboards in your area • Letterbox flyers (not as effective as they used to be because you must respect No Circulars signs) • Direct mail • Launch and other functions for local people, influencers and customers

• Google Ads that come up when anyone in your area searches for your product or service and only costs you if they click on your website or page

• Testimonials and referrals

• Free and paid listings on online directories (there are loads of these including Yelp, Yellow Pages and True Local)

Best wishes with your franchised business and remember that franchising is about relationships and how well you are able to develop them with both your franchisor and your customers.

• Listings on local and industry websites • Social media pages (these are free to set up on platforms such as Facebook and Instagram) • Join social media groups (Facebook

• Sponsor local sports teams and events

Robin La Pere Franchise Consultant No Ordinary Businesses and Franchises

www.noordinary.co.nz

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www.supergreensolutions.com.au 2 0 2 1 F R A NCHISE DIRECTORY | 55

visit appliancetaggingservices.com.au or contact Chris Longley +61 1300 287 669 franchising@ats.com.au 56 | 20 2 1 FR AN CHISE DIR ECTO RY

C HAP TER 12

Franchising My Business How Different Stages of Business Affect E xpansion Strategy C olin Craw ford | Nationa l Fra nchise M a nage r Wolle r ma nn Fra nchise D eve lopme nts

t may seem a stretch of the imagination, but a business, like most living things, moves through a series of stages as it grows from idea (embryo) through entrepreneurial (childhood) and on to maturity (adulthood).

Each of these business stages, and we have identified six, requires a focused and unique response from the business owner and decision makers to ensure the correct strategies are adopted to

T h e S i x Stag es of B u sin ess The six stages begin with Start-up, moving quickly to Entrepreneurial, which becomes more formalised into Systems,

achieve manageable outcomes, before

before the business is able to Diversify

moving the business successfully

and Expand, often accompanied by

forward.

an emphasis on Bureaucracy in which 2 0 2 1 F R A NCHIS E DIRECTORY | 57

C HAPTE R 1 2

the business can stagnate, unless management takes steps to rejuvenate its operations in a series of Projects, leading to the cycle starting over again. Each of these stages requires its own strategic planning and policies relevant to the circumstances of the business at that point and which would not be appropriate at a different stage. For example, a financial plan for a Start-up would be quite different to the financial requirements for a business in the Bureaucracy stage, just as a marketing plan in the Entrepreneurial stage will be completely different to one for the same business at a later Systems stage.

W h at’s differ ent abo u t e ac h stag e? 1. Start-up. This is where the initial idea for a business starts to take form. It is heavily reliant on planning by its entrepreneurial owner. Planning is the discipline that 58 | 20 2 1 FR AN CHISE DIR ECTO RY

turns a dream into a reality. Of course, every plan is partially flawed, but the commitment to preparing a plan means that when things get off-track, recovery is much easier. And remember the adage, ‘failing to plan is planning to fail’. The more a new business owner puts into the planning effort, the quicker the new enterprise can find its niche and move on through the early stages of business. To consider franchising at the Start-up Stage is impractical as the business has no substance or capability yet. 2. Entrepreneurial. This is a very outward bound stage where initial revenue is generated and the business gains momentum. It is the stage where the typical owner is wearing multiple ‘hats’ – marketing, sales, finance, production, HR and so on. It is also the stage where essential systems start to be identified. Recognising this and taking action is the precursor to the Systems stage. Although some

business owners consider franchising at this stage, in reality the business is not ready, and franchising is best factored into the future plans. Such plans must include development of systems that allow the business to run autonomously without the constant oversight of the entrepreneur. 3. Systems. To avoid problems that come with increasing complexity, the business owner now needs to step back from the overly hands-on role and start to delegate to key people. With this delegation comes the need to formalise operating systems, initially so the business can function under line managers, but also so it becomes capable of expansion. For many businesses, this is the ideal stage to expand with franchising. It will typically now have the personnel, operating systems and market presence to attract and support franchisees.

C HAP TER 12

4. Diversified Expansion.

6. Project to Project.

The business has now been trading for many years and built up a loyal and reliable customer base. It is time for the owner to broaden the horizons and develop new product categories or new market opportunities. As the company grows in this stage, it may split its operations into a number of business segments which are managed by a central administration. The Diversified Expansion Stage lends itself ideally to franchising, as the business is mature and nimble enough to support franchisees, but not yet slowed down with cumbersome bureaucracy.

The business is now large, well established and may even be ASX-listed. Here is a good time to explore entering new market segments or even new industries. This will be best achieved by assembling management teams specifically resourced and tasked to plan and manage the new project as a standalone venture. Spinning off satellite ventures from the main company is an ideal way to take advantage of the benefits of franchising where corporate strength and owner-operator energy and flair combine to rapidly move into new markets. By doing so, the business is returning (at least in part) to a fresh, new Systems Stage business.

5. Bureaucracy. At the bureaucracy stage, there are a number of business units competing for the same resources within the company. Sometimes misguided business decisions are implemented as managers are less hands-on. Staff become emersed in bureaucratic processes and a ‘silos’ mindset can hinder development and lead to missed opportunities. But the separate business units are often substantial businesses in their own right. Any progression from here calls for a reset which can include sell-offs or, in some cases, branchising. This is where a company retains control of its business systems and sells outlets to interested incoming owner-operators. It’s a variation on franchising that works well in some industries.

A ligning st r at egy to stag es Mismatching plans, resources, and management responses to the realities of a business’s stage is one of the contributing factors to the high rate of business failures, particularly in the first 1 to 3 years. All business owners and managers are acutely aware of the constant pressure to correctly match available resources (cash, finance, inventory, personnel) to the demands of the ‘here and now’, whilst planning for expansion in a manageable way; that is, moving to the next stage. Owners and managers should not be tempted to bypass a business

evolutionary stage due to eagerness or a lack of discipline. An owner may take a shorter period to pass through a particular business stage, but like an adolescent, there are vital business lessons to be gained by growing through each stage. If bypassed, these lost learnings will not position the owner or CEO to handle similar or more complex problem-solving situations in the future.

Pr epa r ations fo r fr anc h ising Business owners at every stage of business look for ways to build and expand their business and quite often this includes investigating franchising as a possible strategy. Irrespective of the stage of business, an expansion using franchising still requires thorough pre-planning before franchisees can be appointed. It is only the detail of the planning that needs to be adapted to the company’s stage of business so that it is aligned to and relevant for the circumstances of the organisation. In general terms, planning for franchised expansion must always include the essentials of a Franchise Strategy Plan, followed by a suite of Legal Documentation before systems are developed and documented into a set of Policy and Procedures Manuals. It is only then that the business opportunity in the franchise is crafted into Franchise Marketing Materials. 2 0 2 1 F R A NCHISE DIRECTORY | 59

C HAPTE R 1 2 By developing and implementing each of these franchise expansion steps, the business is making itself franchiseready. Such preparedness will ensure that the expansion strategy will be:

to manage an expanding network of owner-operator franchisees. Such a shift requires careful planning and often a realignment of ways of doing things and all in the context of the stage of business.

• Right for the stage of business of the company,

L egal D oc u m entation

• Achievable considering the resources of the business at that point, • Saleable to a suitably qualified franchisee applicant, • Fully compliant with all statutory and regulatory obligations. • Able to build on initial momentum to achieve the long term goals for franchising by the business owners. Bearing in mind the need for adaptation to available resources and the stages of business, the steps to franchise readiness will include the following.

T h e Fr anc h is e St r at egy Plan This is effectively the business plan for the expansion strategy. Like all business plans, it must start with identifying the capabilities and resources of the business at this point and progressively build a model for how franchising is to be developed. Although the strategy plan is weighted towards financial modelling, it must also identify and scope out how franchising will be implemented in practice including franchisee induction and training, control systems for managing the franchise network and so on. Remember, for most businesses whose personnel are employees, it is a big cultural shift

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Franchising in Australia is heavily regulated which comes with a compulsory burden of compliance on franchisors, and where the penalties for non-compliance can be severe. Apart from the need for a Code-compliant Disclosure Document, the suite of legal documents includes the Franchise Agreement. The Franchise Agreement is never a templated contract (like sale of real estate) and must always be drafted to reflect the individual circumstances of the business being franchised. It is, after all, the legal framework for a long term working relationship between franchisor and franchisee.

Policy and Pr oc ed u r es Man uals Systems are the foundation of all franchising. Franchising is the replication of a standardised, proven set of operating systems across every new outlet in the franchised chain. Documenting these operating systems, and the policies on which they are formed, is the purpose of the Manuals. Without a comprehensive set of operations manuals, a business, whether new or mature, cannot hope to franchise effectively and risks a collapse of the essential elements that make it franchise-able in the first place. So,

pre-franchise preparation must include the development and documentation of operating systems manuals.

Fr anc h is e Ma r k e ting Mat er ials Buying a franchised business is a major financial investment for any franchisee. No-one is going to make such a commitment without proper investigation and due diligence. A Franchise Information Kit prepared by the franchisor provides a comprehensive, single source, reference pack for a prospective franchisee. As such, preparation for franchise marketing must include a Franchise Information Kit containing introductory brochure material that allows the prospective franchisee to picture him or herself in the business that will become theirs. The information pack also includes specifics about the territory or shop site, financial investment and returns from operating the business and the complete set of franchise legal documents. With this Franchise Information Pack, the prospective franchisee has everything they need to seek independent advice before committing to the purchase of the business. Colin Crawford National Franchise Manager Wollerman Franchise Developments

1300 249 276 www.franchisedevelopments.com.au

C HAP TER 13

Becoming a

multi-unit franchisee B r ia n Ke e n | Founde r | Fra nchise Simpl y

ulti-unit franchising, where individual franchisees own multiple units, is becoming significant in the franchise sector worldwide. Research by the Franchise Relationships Institute shows franchisees who operate multiple units now generate over 50% of Australian franchise sector revenue. Franchise Relationships predicts this percentage will grow because it gives

franchisors a great way to expand the group using people they know and who know them and it gives experienced franchisees in the group a new, challenging way to expand their own business. In the US, multiunit franchising has become the go-to strategy in recent years because franchisees are drawn to the idea of significant financial gains and lower operating costs produced by

owning multiple units. There is also a safety net in owning more than one site because franchisees are not dependent on income from only one unit. This trend means there are new kinds of franchisees coming into franchising. Traditionally, franchise groups looked to bring in franchisees to manage one unit. Today in the States, 1% of franchisees own and manage 26% of all franchised outlets. 2 0 2 1 F R A NCHISE DIRECTORY | 61

C HAPTE R 1 3

In the States, this sector is made up from:

expand their franchise groups one way or another.

• Family run franchises operating up to 5 units.

Experience tells me there are a number of things to take into account.

• Entrepreneurs getting together as business partners to operate 5 to 8 more units.

G o in wit h e y es wid e o pen

• Corporately trained executives establishing mini-organisations with 10 or more units. Corporate business franchisees are becoming significant owners and they can hold a significant number of franchises from many different franchise groups. So, how do you become a multiunit franchisee and build a business which can give you so many advantages. My journey in franchising started over 30 years ago when I purchased a Bedshed franchise in Perth, Western Australia and continued when I acquired my second in Fremantle a year later. Smitten with the business model, I then grew to become a Bedshed multiunit owner with seven outlets. This experience has only grown as I became a franchisor with six brands and over 120 outlets and a franchise consultant and mentor helping many take the journey into franchising and 62 | 20 2 1 FR AN CHISE DIR ECTO RY

People purchase a franchised business for so many reasons and each of us will have as many reasons to measure our own success in business. Some of us are looking for a way to bring in the money to live. Some of us are passionate about a particular product or what a product can do for people and would do almost anything to work in that area. Many of us are looking for a business we can grow. Not many of us purchasing our first franchised business, though really understand what’s involved. Many of us buying a franchised business are new to business and are looking for a safe way to learn how it all works as well as making the money we think we deserve. Whatever your experience in business and whatever the reason you are looking to buy a franchised business, it pays to go into it with eyes wide open. Especially if your measure of

success is to eventually grow your business significantly through multiunit franchising.

Know w h at yo u r n e w fr anc h is ed b u sin ess can do If your aim is to grow your business by owning more than one franchise in a group, make sure before you sign that Franchise Agreement that this is going to be possible. A highly specialised business which only has the opportunity for a few outlets in your region will probably not give you the chance to build your multiunit empire. Think about your options for growth.

Know w h at yo u h av e to do to m a k e it h a ppen Whatever business skills you have or don’t have when you purchase a franchise, you will have to learn more. Especially how to get things done the franchisor’s way. Making the franchise system work in a business model where everything needs to be consistent, look the same and feel the same means you absolutely have to know where you follow the system and where you have the latitude to go your own way.

C HAP TER 13 Und er stand h ow a fr anc h is ee b u sin ess jo u r n e y pr o m ot es g r owt h ov er t h e y e a r s Every franchisee, especially a franchisee new to business, will have a journey to take to gain the skills to operate more than one franchise unit.

Und er stand t h e basics First, you will have to concentrate on learning how to deliver the service or product the franchisor’s way. You might be an experienced restaurateur, but if you purchase a franchised restaurant you will have to learn how to manage that outlet their way, a more difficult task if you have habits to unlearn. It is no accident that Maccas make prospective franchisees work in one of their restaurants for a year before they are finally accepted. Through this time, franchisees new to business will also have to learn business basics. Most franchisors have this aspect of support and training under their belt. Their operations manuals will cover technical details to one level or another and their support staff will know how to help.

G e t b u sin ess u nd er cont r ol Once the basics are covered, the pressure will be on to really understand how business works. The key will be truly understanding: • Marketing and what can be done at a local level to lift your trade • Staff management and what can be done to develop a skilled team • Customer service so you become the best and most popular • Financial control through business growth, a tricky balance The very best franchisors know they have to help their franchisees develop their business skills. I have a Franchise Simply Radio Show interview with John O’Brien from Poolwerx, available on Spotify, explaining that when his franchise group was just a few years old, he was forced to completely change his whole support team from one focusing on the technical aspects of pool cleaning and maintenance to a team more focused on business skills needed to manage business growth. Unfortunately, business training is

where most franchise support drops the bundle. But, it is essential you have these business skills under your belt if you want to grow your business significantly. So, if franchise business support and training is lacking, then get your own. Find a good coach with franchise experience, pay the money for their time and put in the effort to learn everything you can about building a business at this level.

T h en u nd er stand yo u will h av e to g r ow per sonally to wo r k on t h e b u sin ess and l e av e r u nning t h e b u sin ess to ot h er s

asked by my franchisor on a couple of occasions to put an offer in for badly performing outlets in my region and I found I was able to create one of the best outlets in the group. Scott also found that you do not need to become a workaholic, working 80 hours a week, losing contact with your family and your life. Actually, the exact opposite is more successful for building business. You need to become a proficient business owner with the ability to delegate and have the time and emotional energy to manage the business from an overview perspective.

Give up working in the business managing the day to day of customer service. Absolutely key is the fact that you must delegate running the daily operations of your business to staff. The fact that you must step away and work fewer hours but get more done through great team building.

And finally, Scott found you do not need to come into franchising with lots of business experience. A franchised outlet gives those new to business a great place to more safely establish their first business venture and learn about the nuances of making it all work. In most cases, the franchisor will have done the hard yards, establishing the brand and putting in systems, to make delivery of the product easy and some will have great systems to help you learn about business too.

Now is the time to work on the business rather than in it. Your business coach should be able to help here too.

What Scott did find is that there are three personal characteristics all wealthy franchisees have.

I t’s t h e u n e x pect ed t h at c r e at es t h e m agic I had another Radio Show interview with Scott Greenberg in December 2020 discussing the research he has recently done for his book, ‘The Wealthy Franchisee: Game-Changing Steps to Becoming a Thriving Franchise Superstar’. Inevitably, Scott, recently a rapid growth multiunit franchisee himself, found the wealthy franchisees were those who built their business through purchasing more franchise units. What was surprising though, was that the usual factors did not really play a part. Scott found you do not need to have the best territories in the group. Yes, your area does have to have some potential but a good franchisee will make a success of any of their business outlets, even those in more mediocre areas. He cited examples of non-performing franchise outlets being taken up at a low price by the top performing franchisees in the group and being turned around to become profitable. Certainly, when I was a Bedshed multiunit franchisee in the 80’s at the beginning of my franchise journey, I was

Keep a clear head Life in business is a journey. Sometimes things will be rosy and go well but, more often than not things will seem to go wrong. It is so easy to react instantly with emotion when that happens and allow ourselves to feel fear, anger or frustration and allow these emotions control the way we respond. Scott found that the wealthy franchisees did not respond in this way. They were able to separate themselves from emotion and control it fast which meant they were then able to examine the situation dispassionately and look at the data and what was actually happening. In turn, this meant they were then able to make clear-headed decisions on how to move forward. They all employed this strategy with every potentially adverse situation they faced - managing staff, managing their relationship with their franchisor, handling difficult customers, facing difficult business circumstances and financial constraints. They embraced mindset learning and used techniques to better understand why others around them were responding the way they did and to better manage themselves. The bottom line is – get rid of the ego 2 0 2 1 F R A NCHISE DIRECTORY | 63

C HAPTE R 1 3 the life of anyone around them was essential to their working life. Another critical area of influence in the 20th century is transparently supporting local and international causes. Making a small donation for every transaction, as with a portal such as B1G1, is becoming very popular with business owners and customers. Franchising is a breeding ground for wider horizons for someone like Brian Cumins, a colleague and one-time business partner of mine at Bedshed, who went from multiunit franchisee to buying a small pawnbroker’s in Victoria Park, Perth, renaming it Cash Converters, and ultimately having 768 stores in 21 countries.

O nly t h en will yo u h av e t h e s k ills to b eco m e a m u lti u nit fr anc h is ee In conclusion, I have found you can’t build a business empire by just purchasing lots of franchise outlets. You have to put in the work to grow in business and put your ego aside in the process. and stay calm and centered. I have to confess it was well into my business journey when I first started to understand this. I met a great guy, Paul Blackburn from Beyond Success in early 2000s, a mindset guru who has a wonderful way of explaining how our mind and emotions work and how to better manage them. There are a couple of great interviews with Paul in my Franchise Simply Radio Show podcast series.

Stic k to t h e syst em The next thing Scott Greenberg considers to be a central trait of the wealthy franchisees who own more than one outlet is, as I have mentioned above, they stick to the proven system developed by the franchisor. If you are going to manage more than one outlet, you need to have a central system to get the work done efficiently, The success of any franchise group depends on a good system controlling the way everything is done to maintain brand consistency. So, use this system. This doesn’t mean you have to keep all your new business ideas to yourself. As John O’Brien from Poolwerx has told me, ‘I haven’t had a good idea for years, they all come from my franchisees’. Poolwerx depends on franchisee 64 | 2 0 2 1 FRAN CHISE DIR ECTO RY

engagement and ideas to keep the brand current and the systems up to date.

I have discovered success only comes when you: • Learn to build business by understanding basic business skills

So, engage with the group and get your ideas up for consideration. Do your bit to help with training activities, keep close engagement with things like the Franchisee Advisory Council or it’s subcouncils, engage with your franchisor and help to build the brand system and the confidence of your fellow franchisees to build the group as a whole.

• Then, delegate so you can work on the business and not in it

Us e yo u r b u sin ess to i m pr ov e t h e life of all to u c h ed by it

• Drop the ego and concentrate on building your business for the love of it and to improve the life of all who are touched by it

The very best franchisees Scott came across were not in business for the money. Of course, they were there to grow the business and succeed and along the way the money grew too. But in the majority of cases, they were there to improve the life of their customers both with their products and with the best customer service ever. Great customer service was a central tenet behind every wealthy franchisee business and all spent time training their staff to make sure this was an essential part of every customer contact. These franchisees also saw that working to have a great relationship with their franchisor, helping their staff to enjoy being part of the team and improving

• Give yourself the time and emotional energy to concentrate on what’s important for business growth • Concentrate on your mindset and that of your employees to manage your relationships with staff, the franchisor and your customers

• Make a community impact beyond your own interests • Be proud of what you have achieved The franchise sector and most franchisors have done so much to develop this amazing way of building a business so, if this is something you want, embrace it and enjoy the journey from new business owner to multiunit franchise owner with pride. Brian Keen Founder Franchise Simply

1300 960 136 www.franchisesimply.com.au

C HAP TER 14

Franchising in New Zealand Issues to be Aware Of S tewa r t G e r ma nn | Pr incipa l | Stewa r t G e r ma nn L aw O f f ic e

ew Zealand is one of the most deregulated countries in the world to conduct small to medium-sized business. There is no specific legislation controlling the operation of franchising in New Zealand and other countries like New Zealand include Singapore and the United Kingdom. Prospective franchisees who are looking at buying into a franchise must tread carefully and do their homework. New Zealand is an exciting and fast

developing market which contains over 600 franchise systems.

L egal Position Although there are no specific franchising laws, there are existing laws which protect franchisees; and the three main laws which provide such protection are the Fair Trading Act 1986, the Commerce Act 1986 and the Contract and Commercial Law Act 2017. Those Acts focus in particular on misrepresentations and restrictive trade practices which include anti-competitive behaviour.

Once a franchisee has chosen a particular brand and franchise system and wishes to progress further with enquiries, the first question to ask is whether the franchisor belongs to the Franchise Association of New Zealand (FANZ). The FANZ was formed in 1996 and publishes the Code of Practice and the Code of Ethics which all members must comply with. Many franchisors belong to the FANZ but some have chosen not to join yet still comply with the Codes. Others may choose not to join and do not comply with the Codes and they should be described as renegade franchisors, in my opinion.

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C HAPTE R 1 4

3. Certification - the Code requires franchisors to give franchisees a copy of the Code and the franchisee must then certify that he or she has had legal advice before signing the franchise agreement. 4. Cooling Off Period - all franchise agreements must contain a minimum 7 day period from the date of the agreement during which a franchisee may change its mind and terminate the purchase. This is very important and the cooling off period does not apply to renewals of term or re-sales by franchisees. 5. Dispute Resolution - the Code sets out a dispute resolution procedure which can be used by both franchisor and franchisee to seek a more amicable and cost-effective solution. The Code requires all members to try to settle disputes by mutual negotiation in the first instance. However, this process does not affect the legal rights of both parties to resort to litigation. 6. Advisers - all advisers must provide clients with written details of their relevant qualifications and experience and they must respect confidentiality of all information received.

The Code of Practice has four main aims which are as follows:

W h at do es t h e C od e cov er ?

1. To encourage best practice throughout franchising.

1. Compliance - all members must certify that they will comply with the Code and members must renew their certificate of compliance on an annual basis.

2. To provide reassurance to those entering franchising that any member displaying the logo of the FANZ is serious and has undertaken to practise in a fair and reasonable manner. 3. To provide the basis of self-regulation for franchising. 4. To demonstrate to everyone the positive will within franchising to regulate itself. The Code applies to all members including franchisors, franchisees or affiliates such as accountants, lawyers and consultants and all prospective new members of the FANZ must agree to be bound by the Code before they can be considered for membership.

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2. Disclosure - a disclosure document must be provided to all prospective franchisees at least 14 days prior to signing a franchise agreement. This disclosure document must be updated at least annually and it must provide information including a company profile, details of the officers of the company, an outline of the franchise, full disclosure of any payment or commission made by a franchisor to any adviser or consultant in connection with a sale, listing of all components making up the franchise purchase, references and projections of turnover and possible profitability of the business.

7. Code of Ethics - all members must subscribe to the Code of Ethics which sets out the spirit in which the Code of Practice will be interpreted. All franchisor members of the FANZ must have a franchise agreement which contains a dispute resolution clause and a cooling-off provision. In order to resolve disputes, mediation is the favoured method and it has a high success rate in relation to franchising disputes. However, if mediation does not work then there is always litigation which is certainly at the divorce stage of the relationship.

W h at is a fr anc h is e? It is helpful and essential to understand the definition of the franchise. The term “franchise” is defined in the Rules of the FANZ as follows: “Franchise” means the method of conducting business under which the right to engage in the offering, selling or distributing of goods or services within New Zealand includes or is subject to at least the following features:

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• the grant by a Franchisor to a Franchisee of the right to the use of a Mark, in such a manner that the business carried on by the Franchisee is or is capable of being identified by the public as being substantially associated with a Mark identifying, commonly connected with or controlled by the Franchisor; and • the requirement that the Franchisee conducts the business or that part of the business subject to the Franchise Agreement, in accordance with the marketing, business or technical plan or system specified by the Franchisor; and • the provision by the Franchisor of ongoing marketing, business or technical assistance during the term of the Franchise Agreement.”

• Criminal, civil or administrative proceedings within the past five years; • A summary of the main particulars and features of the franchise; • A list of components making up the franchise purchase; • Details of any financial requirements by the franchisor of the franchisee; and • Other information as listed in the Code. Franchising in New Zealand covers goods and services in many areas including general retail, leisure and education, business and commercial, food and beverage, health and fitness, computer and technology, home and building services.

Consideration should also be given to the definition of a franchise agreement which “means a contract, agreement or arrangement, whether express or implied, whether written or oral, between two or more persons by which one party to the agreement (“the franchisor”) grants, authorises or permits the other party to the agreement (“the franchisee”) the right to operate a franchise. Any contract, agreement or arrangement which purports to be a franchise agreement shall be deemed to be a franchise agreement for the purpose of this definition, notwithstanding that it may lack any or all of the requirements or attributes referred to in the definition of “franchise””.

S u rv e y of Fr anc h ising

C od e of Pr actic e

• It is estimated that franchised business contribute around $27.6 billion to the New Zealand economy.

Prospective franchisees will usually be given a disclosure document and franchise agreement by a franchisor. The Code of Practice states that franchisors must provide the disclosure document to prospective franchisees at least 14 days prior to the signing of the franchise agreement. The disclosure document must provide certain information including the following: • Details of the franchisor and its directors including experience and a viability statement with key financial information of the franchisor; • Details of any bankruptcies, receiverships, liquidations or materially relevant debt recovery;

In 2017 a survey of New Zealand franchising was conducted by Massey University (Auckland) and Griffith University (Queensland, Australia) and some highlights from that survey are as follows: • The number of business format franchise systems operating in New Zealand has increased with 631 business format franchise systems operating in New Zealand, compared with 446 in 2012. • The number of units operating with business format franchise systems has also increased with an estimated 37,000 units compared with 23,600 in 2012.

• 72 per cent of franchises are NZfounded. • There are an estimated 124,200 employees of New Zealand business format franchise systems, up from 80,400 in 2012, with approximately 60% of employees estimated to be in permanent full time employment. • Franchising covers a wide range of industry categories and sub-sectors. Predominant sectors included “retail trade” (23%), “other services” (20%), “accommodation and food retail” (18%) and “administration and support services” (8%).

• The median total start-up cost for a franchise was $308,500 for retail and $87,550 for non-retail. • The median initial franchise fee was $35,000. • The overall level of disputation per franchise unit was low (1.9%). Only 22% of franchisors experienced a substantial dispute with a franchisee within the last 12 months. The most common action was mediation (49%), followed by correspondence via a solicitor (41%). There was little incidence of litigation (10%) where substantial disputes occurred. • Most business format franchisors operate in retail trade, followed closely by service industries. There was due to be a new survey of franchising conducted in 2020 but COVID-19 put an end to that. The 2021 survey of franchising is scheduled to be undertaken during the first six months of 2021.

C o m pe tition L aw The Commerce (Cartels and Other Matters) Amendment Act 2017 came into force on 14 August 2017. The most significant change made by the Act was the replacement of the previous prohibition on price-fixing between competitors with an expanded prohibition on cartel provisions, which extends to market allocations and output restrictions, as well as to pricefixing, by competitors. The New Zealand cartel prohibition is very wide and will have quite an impact on franchise networks. Some additional clauses must be inserted into franchise agreements and there must be explanations, in plain language, as to why certain clauses are necessary. Consideration must be given to cartel clauses in franchise agreements; for example, clauses that set or influence prices, restrict output or allocate markets will be caught. The possibility that alternative arrangements might achieve the same or a similar commercial outcome as a cartel clause should also be considered. Another consideration is whether the collaborative activity exemption or the vertical activity exemption would apply. Expert legal advice should be obtained in relation to this Act.

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C HAPTE R 1 4

There will not be a cartel arrangement in place where parties are not in competition with each other. In most franchise systems the franchisor will not be in competition with its own franchisees but that is not always the case. For example, a franchisor that owns its own outlet might be found to be in competition with franchisees. Similarly, where a franchisor sells online direct to the end consumer, yet at the same time has franchisees who sell to those consumers, it may also be in competition with its franchisees. There may also be instances where the franchisees are in competition with each other. Where a franchisor is in competition with a franchisee or where franchisees are found to be in competition with each other, there will be a competitive relationship, so the franchisor needs to be cognisant that there may be provisions in its franchise agreements that amount to cartel provisions. Consideration must also be given to the Commerce (Criminalisation of Cartels) Amendment Act 2019 which comes into force on 8 April 2021. The Act introduces a new criminal offence for cartel conduct and the proposed new criminal sanctions reflect the covert nature of cartels and the harm they cause to consumers and the economy. The Commerce Act 1986 provides a number of statutory exceptions that would not constitute a cartel arrangement and may be pro-competitive. These exceptions relate to collaborative activities (for example, joint ventures or franchise arrangements), joint buying, vertical supply contracts and specified liner shipping arrangements as stated earlier in this paper. There are no defences for mistakes of fact relating to the elements of joint buying and promotion and vertical supply contracts. Therefore, it would be possible in the future for a director of a franchisor company to be criminally liable under the Act for a cartel offence. For an individual who commits an offence the penalty on conviction could be imprisonment for a term not exceeding 7 years or a fine not exceeding $500,000, or both. For a company which commits an offence the penalty could be up to $10 million so great care must be taken. The new Act does not apply until April 2021.

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R est r icti v e C ov enants The New Zealand courts have recognised that it is reasonable for a person in the position of a franchisor to impose a contractual restraint upon competitive conduct by a franchisee or an ex‑franchisee, but such restraints must not exceed the boundaries of the court’s notion of reasonableness. The first principle is that it is reasonable for a person to stipulate that if he or she is willing to disclose all secrets of how to establish a particular business enterprise, then the recipient of the information cannot immediately terminate the contract and set up a competitive business using the information received during the course of the relationship. If the courts did not provide protection to franchisors against conduct like this, there would be no incentive for the owners of established businesses to share their secrets with others and enhance their business skills. The second principle is that it is important for the well-being of the community that every individual should, in general, be free to advance his or her skills and earning capacity. The Contract and Commercial Law Act 2017 in New Zealand gives the courts authority to rewrite a restrictive covenant and to allow an excessive covenant to be enforced at a lesser level. Section 83 of the Act states as follows: “83 Restraints of trade (1) The court may, if a provision of a contract constitutes an unreasonable restraint of trade – (a) delete the provision and give effect to the contract as so amended; or (b) modify the provision so that, at the time the contract was entered into, the provision as modified would have been reasonable, and give effect to the contract as so modified; or (c) decline to enforce the contract if the deletion or modification of the provision would so alter the bargain between the parties that it would be unreasonable to allow the contract to stand. (2) The court may modify a provision even if the modification cannot be effected by deleting words from the provision.”

The ability of the courts to modify excessive restraints is constrained by the principle that terms that could never have been considered reasonable will not be modified, as to do so would be contrary to the public interest. This is the doctrine of restraints that are in terrorem, which translates into ‘contracts that terrorise a contracting party’. If a franchisor could only ever have reasonably sought a two-year restraint within a 5-kilometre radius of the business in which the person established goodwill, then a nationwide restraint for 10 years could never be regarded as reasonable; and in that case the courts would refuse to rewrite the clause to determine that the period of 10 years should be two years and the area of the restraint should be 5 kilometres rather than the entire country. What then is a reasonable restraint? There are two factors – area and time. So the message is clear in New Zealand – for a restraint to be enforceable, it must be reasonable. There have been a number of restraint of trade cases in the franchising sector both in Australia and in New Zealand in recent years. Two cases in 2020 were clients of mine and they are Water Babies International Ltd v Williams & Others and M and L Holdings (2018) Ltd v Whenua Productions Ltd & Kuang. Other cases include the following: Dorn Investments Ltd v Hoover (2016); Mike Pero (New Zealand) Ltd v Krishna and Mortgage Suite Ltd (2016); Mad Butcher Holdings Ltd v Standard 730 Ltd and Wightman (2019); and Mainland Digital Marketing Ltd v Willetts and Meyers (2019). Non-compete and other restrictive covenants need to be included in the relevant franchise agreement to be enforced during the term of the agreement. The type of clause that I often include is as follows: “The franchisee shall not during the term or any renewal period or at any time following the termination of this agreement or its expiration through the effluxion of time except with the prior written approval of the franchisor carry on or be directly or indirectly engaged or concerned or interested whether as principal, agent, partner, shareholder, investor, financier, lender, director, employee, consultant,

C HAP TER 14

independent contractor or otherwise howsoever in any business conducted in competition with the business, the franchisor and its other franchisees, or any similar business.â&#x20AC;? In other words, a franchisor and a franchisee have a relationship for the term of the franchise agreement. During that period the franchisee must not compete with the particular franchise system and must not divulge confidential information to any third party outside the system without the consent of the franchisor. A breach of these covenants will usually give rise to an event of termination allowing a franchisor to terminate the franchise agreement with the particular franchisee plus it will allow the franchisor to enforce the personal covenants given by the directors and shareholders of the franchisee in relation to the restraint.

I nd epend ent L egal A dv ic e It is essential for prospective franchisees to obtain independent legal advice from

a lawyer experienced in franchising as well as independent accounting and taxation advice. A franchisee should have a number of meetings with the franchisor and its representatives and all questions and answers should be written down and carefully kept for future use if required. Prospective franchisees should be able to rely upon everything they are told but be wary of financial projections provided by the franchisor. That is a dangerous area and in my opinion franchisors should not provide financial projections at all but should provide actual financial results with the direction that the franchisee must go to its own independent accountant.

Att r acti v e Ma r k e t

been very successful in promoting self-regulation and high standards in franchising, and its Code of Practice is widely understood and accepted by many franchisors in New Zealand. At the end of the day, it is for a franchisee or master franchisee to make the decision whether or not to proceed with the purchase of a franchise or master franchise. Careful due diligence should always be undertaken so that franchisees are fully informed before signing any documentation. Stewart Germann Franchising Lawyer at Auckland, New Zealand

stewart@germann.co.nz www.germann.co.nz

New Zealand is very attractive for franchising and many overseas systems have entered the market including from Australia, USA, Canada and the United Kingdom. International franchising was thriving worldwide until the global pandemic of 2020. The FANZ has

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PURPOSE. CULTURE. BRAND.

franchise partner to deliver a home care model that goes above and beyond the expectations of the industry.

“It’s those random acts of kindness, the little details, the focus on possibility, that is what each of our Franchise Partners do so differently that helps them stand out.” Co-CEO Amber Biesse, Nurse Next

This is why the franchise model, Matt believes, is a great fit for home care - a local entrepreneur with a desire to do something meaningful in their community. “It’s about being in business for yourself - but with the training and support of a Franchisor, and a network of other franchise partners to collaborate with - not by yourself.”

Door, Australia.

He points to Nurse Next Door partner Lauren Macdonald - the franchise’s first partner - awarded the Gold Coast Territory in February 2020. With a background in the airline industry, Lauren has shifted seamlessly into the role of Managing Director of Nurse Next Door Gold Coast, building a team of caregivers and nurses who work tirelessly to ensure every request for care, whether a one off visit or ongoing 24/7 care, is met with the same enthusiasm - what Nurse Next Door calls a WOW customer experience.

WHY THIS HOME CARE FRANCHISE IS EXPERIENCING SUCH RAPID GROWTH As a relative newcomer to the Australian market, Nurse Next Door Home Care Services continues to exceed all expectations. Amber Biesse and Matt Fitton (pictured on front cover), who established Nurse Next Door Australia in October 2018, are not surprised by the level of interest they are receiving from potential franchise partners - a bold pink brand, with an award winning culture, and a purpose that resonates with so many people, has underpinned the successful launch of this Canadian brand into Australia.

An Essential Service Home care is a 24/7 business and one that most of us will need at some point in our lives. Although there has been exponential growth in the aged care and disability support sectors over the past 5 years, this is a sector that still has untapped potential. The NDIS, coupled with an ageing population whose desire is to age at home, and the government’s determination to support this choice, means more and more people are seeking home care options.

Leap forward two years and that’s exactly what they’ve done. With twelve locations awarded, four more optioned and a corporate location in Melbourne where the turnover has grown more than 500% since March 2020, Nurse Next Door - one of North America’s fastest

growing home care companies, is quickly assuming the same mantle in Australia.

World Class Systems The success of the brand to date speaks for itself. Throughout the COVID pandemic the business has continued to flourish. Amber believes a focus on operational excellence, backed by systems developed over years of research, practice and refinement is what lies behind the rapid growth.

A core purpose “Nurse Next Door’s core purpose of Making Lives Better really appeals to people who are searching for something more than just making money, we call it wanting to build a business with heart!” Amber says. “In what has been a year where people are reconsidering their options, many of our partners, or potential partners, are keen to be a part of something bigger than themselves and recognise that running a Nurse Next Door Home Care business is an opportunity to make a real difference in their community.” This sense of purpose, says Amber, is exactly what drew her and Matt to Nurse Next Door initially. “We knew as soon as we walked through the doors at Nurse Next Door in Vancouver that we’d found the right business for us,” Amber said. Long time entrepreneurs, Amber and Matt have run many successful businesses over the past 25 years, but it was on a two year family

12 Business Franchise Australia and New Zealand

Matt notes that Nurse Next Door franchise partners come from all sorts of backgrounds but the one thing they have in common is a desire to make a difference in their own community. The franchise partners are tenacious, they have what Matt likes to call “grit - passion and perseverance” and they know how to hustle.

“We were looking at other businesses during COVID but when we found Nurse Next Door we knew it was the opportunity we had been searching for.” Glenn Bartel and Vicki Caton, Nurse Next Door Melbourne South East

They took some time out to talk to Business Franchise Australia New Zealand and reflect on the success of Nurse Next Door and discuss why they believe it is experiencing such rapid growth in what has otherwise been considered a difficult year for many business owners.

VOL 15 ISSUE 02 JAN/FEB 2021

However Amber and Matt recognised early that having a strong market doesn’t necessarily guarantee success. So whilst Nurse Next Door franchise partners don’t need a medical background, they must be prepared for hard work, and a business plan that is equal parts profit and passion.

sabbatical in Vancouver they decided that their next business venture would be one that had a broader purpose. “And scalable,” adds Amber. “We wanted to take all the business knowledge and experience we’d had over the years, and build something at a national level, so acquiring the Master Licence for Nurse Next Door in Australia was perfect for us.”

PURPOSE. CULTURE. BRAND.

“We’re excited about the future, not only for Nurse Next Door nationally, but for each of our franchise partners and the opportunity they have to not only build a profitable business, but to be part of a franchise system where we all share the same passion and drive for truly wanting to a make a difference in someone else’s life.”

WHY THIS HOME CARE For more information visit our website: FRANCHISE IS EXPERIENCING www.nursenextdoorfranchise.com.au SUCH RAPID GROWTH

“Nurse Next Door’s systems, our One Best Way, support every

“I want each and every one of our community, regardless of age or ability, to live their best lives, without boundaries.” Lauren Macdonald, Managing Director

“When I realised there is a genuine need for quality home care services in my local community, and I could be that person making a difference, I knew Nurse Next Door was the right fit for me.” Debbie Hill, Nurse Next Door Melbourne Outer East talks

of Nurse Next Door Southern Gold Coast.

with Co-CEO Amber Biesse (right)

Business Franchise Australia and New Zealand 13

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www.businessfranchiseaustralia.com.au 70 | 2 0 2 1 FR AN CHISE DIR ECTO RY

Franchise Listings Categories AUSTRALIA Accounting & Financial Services. ................................................................. 72 Advertising & Marketing.......................................................................................... 73

Signs & Graphic Services......................................................................................... 95 Telecommunications..................................................................................................... 96 Trades & Services. ............................................................................................................ 96

Aged & Disability Care Services....................................................................... 73

Travel.............................................................................................................................................. 96

Apparel. ......................................................................................................................................... 74

Vending.......................................................................................................................................... 96

Automotive Products & Services.................................................................. 74

Workplace Health & Safety.................................................................................. 96

Beauty Products & Services................................................................................ 75 Building Products & Services........................................................................... 76

NEW ZEALAND

Business Services............................................................................................................. 78

Accounting & Financial Services. ................................................................. 97

Children’s Products & Services..................................................................... 79 WAYS TO INCREASE Cleaning Services............................................................................................................. 80 YOUR REVENUE Clothing Alterations & Dry-Cleaning. ..................................................... 81 Computer Products & Services....................................................................... 81

Advertising & Marketing.......................................................................................... 97

Distribution & Storage............................................................................................... 81

Business Services............................................................................................................. 99

Educational & Training.............................................................................................. 81

Children’s Products & Services..................................................................... 99

Electrical Safety Testing....................................................................................... 82

Cleaning Services.......................................................................................................... 100

Employment Personnel Services................................................................... 82

Computer Products & Services.................................................................... 100

Entertainment....................................................................................................................... 82

Contract Cutting Services................................................................................ 100

Event Party Products & Services.................................................................. 82

Distribution & Storage............................................................................................ 100

Food – Bakeries.................................................................................................................... 83 Food – Coffee & Cafes................................................................................................. 83 Food – Restaurants & Dining............................................................................... 84 Food – Retail............................................................................................................................ 84 Food – Takeaway.................................................................................................................. 85 Green Business..................................................................................................................... 86 Hairdressing........................................................................................................................... 87 Health & Fitness.................................................................................................................. 87 Home Based Businesses.............................................................................................. 88 Home Services. ...................................................................................................................... 88 Hotels, Motels & Apartments............................................................................ 89 Internet......................................................................................................................................... 89 Landscaping & Gardening....................................................................................... 89 Mobile Franchises............................................................................................................ 90 PEST CONTROL.................................................................................. 90

Automotive Products & Services.................................................................. 97 Beauty Products & Services................................................................................ 97 Building Products & Services........................................................................... 97

Educational & Training........................................................................................... 100 Entertainment.................................................................................................................... 100 Food – Bakeries................................................................................................................. 100 Food – Coffee & Cafes.............................................................................................. 101 Food – Restaurants & Dining............................................................................ 101 Food – Retail......................................................................................................................... 101 Food – Takeaway............................................................................................................... 102 Hairdressing........................................................................................................................ 102 Health & Fitness............................................................................................................... 102 Home Services. ................................................................................................................... 102 Hotels, Motels & Apartments......................................................................... 103 Landscaping & Gardening.................................................................................... 103 Mobile Franchises......................................................................................................... 103 Pool & Spa............................................................................................................................... 103

Pet Stores, Products & Services................................................................... 90

Printing & Copying........................................................................................................ 103

Photography. ......................................................................................................................... 91

Real Estate & Property Services.................................................................. 103

Pool & Spa.................................................................................................................................. 91

Recreation & Leisure. ................................................................................................. 103

Printing & Copying........................................................................................................... 91

Rent or Hire........................................................................................................................... 103

Real Estate & Property Services..................................................................... 92

Retail............................................................................................................................................. 104

Recreation & Leisure. .................................................................................................... 92

Travel........................................................................................................................................... 104

Rent or Hire.............................................................................................................................. 92

Vending.......................................................................................... 104

Retail................................................................................................................................................ 93

Workplace Health & Safety..................................................... 104 2 0 2 1 F R A NCHISE DIRECTORY | 71

AU S T R A LI A N f ra nchise lis ting s accounting & financial services

EXPRESS BOOKKEEPING 4/130 Oxley Station Road Oxley QLD 4074 Phone: 07 3379 7174

FIRST CLASS CAPITAL Level 12, 50 Margaret Street Sydney NSW 2000 Phone: 02 9098 0860

EZYACCOUNTS PO Box 4900 Robina Town Centre QLD 4230 Phone: 1300 313 397

H&R BLOCK PO Box 147 Thornleigh NSW 2120 Phone: 02 9483 3200

FIFO CAPITAL L16, 390 St Kilda Road Melbourne VIC 3004 Phone: 1300 852 556

JIM’S BOOKKEEPING Phone: 131 546

ANZ Mobile Lending Level 7/833 Collins Street, Docklands VIC 3008 Contact: Rob Liggins Phone: 0412 010 567 Email: anzmobileledning@anz.com Website: https://mobilelending.anz.com/ Business description: At its core, the Mobile Lending business is about providing a personalised lending service to customers to help them achieve what is important to them. ANZ’s mission is to shape a world where people and communities thrive, and ANZ Mobile Lending is a key driver to achieving this success. Being a franchised representative of the ANZ brand means you can run your own business with the security of a big brand behind you. ANZ Mobile Lending’s customer service proposition offers customers the ease and convenience of having a lender visit them at a time and place that suits. While you may be working out of hours at times, being your own boss means having greater control over your working schedule to suit your lifestyle. The most rewarding part of the business is being able to help customers achieve their goals whether they want to buy their own home or build wealth with an investment property. As your customers continue their journey in life, your business grows alongside them continuing to offer ANZ’s banking and lending services as and when they need it. Year established: 2004 AUSSIE HOME LOANS Level 28, 225 George Street Sydney NSW 2000 Phone: 02 8297 0000 AUSSIE MORTGAGE MASTERS PO Box 2033 Ocean Keys Clarkson WA 6030 Phone: 1300 666 186 BOOKWIZ BOOKKEEPING Ground Floor, 12 Old Collier Road Morley WA 6062 Phone: 1800 218 112 BUSINESS MECHANIC 5/40 Lake Road Port Macquarrie NSW 2444 Phone: 02 6583 8386 CAPITAL TRUST Locked Bag 7500 McMahons Point NSW 2060 Phone: 1800 131 507 CITIWIDE FRANCHISING Level 5, 278 Collins Street Melbourne VIC 3000 Phone: 1300 732 630 CFO ON-CALL PO Box 9415 Wyoming NSW 2250 Phone: 1300 362 436 DESTINY FINANCIAL SOLUTIONS Phone: 1300 693 378 EXPENSE REDUCTION ANALYSTS Level 11, 301 George Street Sydney NSW 2000 Phone: 02 8014 8852

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JIM’S FINANCE PROFESSIONALS Phone: 131 546 MAS TAX ACCOUNTANTS 267 Nepean Highway Edithvale VIC 3195 Phone: 1300 627 829 MORTGAGE CHOICE Level 10, 100 Pacific Highway North Sydney NSW 2060 Phone: 1300 650 330

FIRST CLASS ACCOUNTS Suite 301/237 Scottsdale Drive Robina QLD 4226 Contact: Simon Boler Phone: 07 555 38200 or 1800 118 611 Email: info@firstclassaccounts.com or recruitment@fcfg.com.au Website: www.firstclassaccounts.com Business description: First Class Accounts is Australia’s largest bookkeeping franchise. Our franchisees collectively service around 10,000 businesses throughout Australia and take pride in delivering a range of services helping small-medium sized businesses work smarter through the delivery of accurate, compliant bookkeeping services. You will receive extensive on-going training in our proven systems as you establish your own bookkeeping business from our dedicated business support manager, dedicated marketing department and dedicated technical team. Membership: Franchise Council of Australia Year established: 2000 Number of franchise outlets: 170 Franchise business establishment fee: $45,000 + gst. Finance available to approved applicants. Training & support: 9 week induction training followed by 13 week marketing and business launch program, totalling 22 weeks of training and support. Plus unlimited ongoing business, marketing and technical support throughout your franchise term. Locations available: Australia nationwide

“The FCA is committed to building a strong franchising culture that upholds standards and looks to meeting compliance obligations as a minimum standard – always striving for best practice in the franchise relationship and business conduct.” Mary Aldred

MORTGAGE HOUSE Level 34, 101 Miller Street North Sydney NSW 2060 Phone: 133 144 MR TAX REFUND PO Box 2218 Ellenbrook WA 6069 Phone: 1300 829 227

RAMS Level 12, 321 Kent Street Sydney NSW 2000 Contact: National Franchise Recruitment Manager Phone: 1800 616 082 Email: franchising@rams.com.au Website: www.RAMS.com.au/franchising/ Business description: RAMS is a recognised, iconic brand – we’ve helped hundreds of thousands of Australians buy their own home. RAMS is unique. Residential mortgages is all we do, which makes us experts at helping customers into their new home. • Build yourself a business for yourself but not by yourself • Strong upfront and trail commission • Powerful online and TV presence • Designate territory • Owned by Westpac, Australia’s oldest company • Ongoing training and development • Build your own successful and motivated team • Support your local community • Enjoy the comraderie of a large RAMS family Year established: 1991 Number of franchise outlets: 50 Initial franchise fee: $35,000 + GST Training & support: Ongoing training and development. Locations available: Territories available across the country. RESI MORTGAGE CORPORATION Phone: 1800 754 758 SEQUEL VCFO 6 Alma Road St Kilda VIC 3183 Phone: 03 9020 7348

SHOEBOX BOOKKEEPING PO Box 426 Varsity Lakes QLD 4227 Phone: 1300 653 583 SMALL BUSINESS ACCOUNTING PO Box 2582 Rowville VIC 3178 Phone: 1300 843 354 SMARTLINE Level 2, 2 Lyonpark Road North Ryde NSW 2113 Phone: 131 497 STRATTON FINANCE PO Box 5012 South Melbourne VIC 3205 Phone: 1300 787 288 SUCCESS TAX PROFESSIONALS 6/50 Ladner Street O’Connor WA 6163 Phone: 08 9337 4440

“Whether it’s through schools, playgroups, local exercise classes, local shopping or sporting groups, for example – women are well connected in their local community and that’s a ready-made support group and client base.” Corina Vucic

Aged and Disability Care Services

“Franchisees always have the opportunity to share their ideas and initiatives with the franchisor team, and these ideas could even be implemented across the whole network.” James Scurr HOME INSTEAD SENIOR CARE Level 10, 9 Sherwood Road Toowong QLD 4066 Phone: 07 3703 3100

TAXASSIST ACCOUNTANTS 29 Wharf Street Woolgoola NSW 2456 Phone: 1800 625 429 TAX STORE Suite 1, Level 2, 27 Grange Road Cheltenham VIC 3192 Phone: 1300 367 594 THE BOOKKEEPING NETWORK 90 Woodhall Street Stirling WA 6021 Phone: 08 9349 9189 THE INTERFACE FINANCIAL GROUP Phone: 1300 957 900

Advertising & Marketing AARROW ADVERTISING Phone: 0422 133 300 BRAND MUSIC Studio 3/216 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9005 COFFEE NEWS Phone: 1300 660 865 FOUNDATION WORKS PO Box 66 Pyrmont NSW 2009 Phone: 02 8093 8050 MAILPOST Phone: 1300 624 576 MINICARDS PO Box 1060 Nerang QLD 4211 Phone: 07 5596 4591 PINSOURCE 11 Myrtlebank Terrace Stonyfell SA 5066 Phone: 08 8364 3220 RED ENERGY PROMOTIONS 66 Nicklin Way Buddina, Queensland 4575 1300 325 977 UTTER PROFESSIONALS PO Box 3083 Bundeena NSW 2230 Phone: 02 9523 9888 WAIVESTAR GROUP 113-115 Northcorp Boulevard Broadmeadows VIC 3047 Phone: 03 9487 2100

I N - H O M E , S O C I A L & L I F E S T Y L E S U P P O RT

Home Caring Franchise Suite 4, 327 Woodpark Rd, Smithfield, NSW 2164 Contact: Bill Lockett Email: info@homecaringfranchise.com.au Website: www.homecaringfranchise.com.au Business description: Home Caring provides an opportunity to be part of one of the fastest growing sectors in the Australian economy – disability and aged care. Home Caring is looking for health professionals to establish locations across Australia in our revolutionary partnership arrangement, enabling more people to become involved in the industry at a lower entry cost. The active franchisee partner manages the daily operation, sourcing new clients, recruiting and training care workers and managing a team of people. Membership: FCA Year established: 2015 Number of franchise outlets: 25 Investment required: $50,000 - $100,000 Training & support: A comprehensive training program, ongoing operational and compliance support and a full suite of cloud-based business management tools. Locations available: Across Australia

“The Code applies to all members including franchisors, franchisees or affiliates such as accountants, lawyers and consultants and all prospective new members of the FANZ must agree to be bound by the Code before they can be considered for membership.”

Just Better Care Level 3, 43-45 East Esplanade Manly NSW 2095 Contact: Andrew Lyme Phone: 0459 654 146 Email: andrew.lyme@justbettercare.com Website: www.justbettercarefranchise.com Business description: Just Better Care is Australia’s leading franchised provider of In-Home aged and disability support services. The Community care sector generates over $43b in revenue per annum, with a projected growth rate of 6.4% per annum over the next 5 years. With the population aged over 65 years predicted to reach 20% of the entire AUS population by 2045, this sector is driving the demand of people looking to receive care of all types in their own home. Passionate about supporting people to live in their own homes, we provide a wide range of services including nursing, domestic assistance, respite, palliative, home cleaning, companionship, transport, social and lifestyle, shopping, meal prep, plus much more. Year established: 2005 Number of franchise outlets: 40+ territories Initial franchise fee: $70,000 Investment required: $150,000 - $250,000 Training & support: Comprehensive on-boarding program provided Locations available: Franchise territories available in Perth, Adelaide, Melbourne, Tasmania and Northern Territory. Nurse Next Door 10 Oxley Road Hawthorn Victoria 3122 1300 010 247

“The very best franchisors know they have to help their franchisees develop their business skills.” Brian Keen

Stewart Germann

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AU S T R A LI A N f ra nchise lis ting s APPARAL BIZ GEAR 10 Marven Court Lilydale VIC 3910 Phone: 040 121 8081

Pearl Home Care Head Office - 3/38 Ardross Street, Applecross, WA 6153 Contact: Bob Ozdemir Phone: 0404 888 068 Email: bob@pearlhomecare.com.au Website: www.pearlhomecare.com.au Business description: Pearl Home Care offers the best in professional and affordable in-home aged care so that the ageing members of our community can continue living comfortably and independently at home. Quality carers are in high demand across the country and Pearl Home Care has available opportunities in key communities with genuine growth potential. This is a perfect time to bring your entrepreneurial, self-motivated, professional self to join our network of franchises across Australia. Year established: 2019 Number of franchise outlets: 11 Initial franchise fee: $75,000 Training & support: Pearl Home Care provides easy-to-follow systems and processes, training and ongoing management support to ensure you are up and running straight away and continue to run a successful operation. Locations available: Northern Territory, Far North Queensland, Sunshine Coast, Gold Coast, Central Coast NSW, Wollongong, Northern Rivers NSW, Adelaide, Corio – Greater Geelong, Tasmania, Canberra

HIP POCKET WORKWEAR & SAFETY 27-31 Kennedy Street East Bendigo VIC 3550 Phone: 03 5441 6445 FULLY PROMOTED BRAND APPAREL Phone: 1300 203 370 SOURLINX PO Box 6226 Yatala QLD 4207 Phone: 07 3804 7887 TOTALLY WORKWEAR PO Box 401, Ashmore City, QLD 4214 Phone: 07 5597 2488

Automotive Products & Services A1 MOBILE RADIATORS 77A Education Road Happy Valley SA 5159 Phone: 1300 781 228 ABS AUTO BRAKE SERVICE 76-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 ALLOY MOTOR ACCESSORIES 6 Geonic Street Underwood QLD 4114 Phone: 07 3208 2266 AUS-DENT 2/14-16 Birkett Place Geelong VIC 3220 Phone: 03 5223 1128

RIGHT AT HOME AUSTRALIA 1/101 Annerley Road Woolloongabba, Brisbane QLD 4102 Phone: 1300 363 802

AUTOBARN 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

SENIOR HELPERS – AUSTRALIA 1/374 Highett Road Highett VIC 3190 Phone: 03 9555 6331

AUTO BODY CAPTAIN 33/49-51 Mitchell Road Brookvale NSW 2100 Phone: 0433 970 462

SIMPLY HELPING 1/48 McLachlan Street Horsham VIC 3400 Phone: 1800 998 866

“A more traditional finance option is an approved franchise loan. Most mainstream financial institutions in the country have a list of ‘approved’ franchise networks. Should you choose to join one of these networks, it will be fairly straightforward to obtain a loan.” Gavin Culmsee

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AUTO KLENE 1/83 Merrindale Drive Croydon VIC 3136 Phone: 1800 001 207 AUTO MASTERS AUSTRALIA PO Box 1517 Applecross WA 6953 Phone: 08 9316 1117 AUTOMOTIVE SERVICE SOLUTIONS Unit 1, 53 Neumann Road Capalaba QLD 4157 Phone: 07 3245 5644 AUTO ONE AUSTRALIA Unit 1/40 Carrington Road Castle Hill NSW 2154 Phone: 02 8845 1111 AUTO PRO 76-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 AUTO SHINE Unit 4c, Rear Building 9 Bryant Drive Tuggerah NSW 2259 Phone: 1300 356 595 AUTO SPARK 14 Lincoln Lane Joondalup WA 6916 Phone: 08 9300 3636

BEAUREPAIRES Phone: 0401 145 683 BOB JANE T-MARTS 1/473 Williamstown Road Port Melbourne VIC 3207 Phone: 03 9877 7678 BRAKES PLUS 14 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9636 BRIDGESTONE SELECT 196 Greenhill Road Eastwood SA 5063 Phone: 08 8206 0200 CAR CARE AUSTRALIA PO Box 116 Floreat WA 6014 Phone: 1300 227 227 CAR KIT COMPANY 1/1 Campbell Street Artarmon NSW 2064 Phone: 1800 227 548 CARGROOMERS PO Box 6067 Yatala QLD 4207 Phone: 07 3807 7577 CITY DISCOUNT TYRES (SA/NSW) 909 Plenty Road Kingsbury VIC 3083 Phone: 03 9478 0100 CLUB ASSIST 237-239 Frankston-Dandenong Rd Dandenong VIC 3175 Phone: 03 9797 8600 COLOR TECH SYSTEMS 1/221 Eastern Valley Way Middle Cove NSW 2068 Phone: 1800 727 282 COOPER AUTOMOTIVE PO Box 886 Rosny Park TAS 7018 Phone: 1300 15 15 55 CUSTOM CAR CARE 6/73 Dobney Avenue Wagga Wagga NSW 2650 Phone: 02 6925 4741 ENDRUST PTY LTD 163 Pacific Highway Coffs Harbour NSW 2450 Phone: 02 6652 4298 EUROPCAR Phone: 03 9330 6178 FIXZIT AUSTRALIA Unit 1, 101 Jijaws Street Sumner Park QLD 4074 Phone: 1300 726 806 FLUIDRIVE AUTOMATIC TRANSMISSIONS Phone: 03 5447 9991 GASPOWER 408 Newcastle Street Perth WA 6000 Phone: 08 9227 9013 GEOWASH Level 3, Suite 307, 620 St Kilda Road Melbourne VIC 3004 Phone: 1300 CARWASH GLASS TECHNOLOGY 3/42 Kayleigh Drive Buderim QLD 4556 Phone: 0402 755 887 GOODYEAR AUTOCARE 82 Dandenong Road West Frankston VIC 3199 Phone: 13 23 43 IAN DIFFEN THE TYRE FACTORY (WA) 65 Howe Street Osborne Park WA Phone: 08 9444 1122

JAX TYRES Locked Bag 2300 St Leonards NSW 1590 Phone: 02 9964 4000

SPEEDLINER AUSTRALIA 429 Frenchville Road Frenchville QLD 4701 Phone: 07 4961 1290

JIM’S CAR CLEANING Phone: 131 546

SUPERFINISH EXPRESS PO Box 85 Redcliffe QLD 4020 Phone: 07 3284 8055

MAGIC HAND CARWASH 15 Hood Street Collingwood VIC 3066 Phone: 03 9419 7419 MIDAS AUTO 76-92 Station Street Nunawading VIC 3131 Phone: 13 MIDAS (6432) MINI-TANKERS AUSTRALIA PO Box 399 Turramurra NSW 2074 Phone: 02 9440 5544 MOBILE PLASTIC & VINYL REPAIRS 3/16 Veronica Street Capalaba QLD 4157 Phone: 07 3245 2055 MOTIVITY FRANCHISING Phone: 0425 239 863 NANOTEK CAR CLEANING PO Box 375 North Richmond NSW 2754 Phone: 1800 Nanotek (626 683) NATRAD RADIATORS & AUTO AIR 252-256 Hammond Road Dandenong South VIC 3175 Phone: 03 9795 1255 NEW LIFE REPAIR SERVICES Unit 5/634-644 Mitcham Road Vermont VIC 3133 Phone: 03 9873 7745 NISSAN MOTOR COMPANY Locked Bag 1450 Dandenong South VIC 3164 Phone: 03 9797 4111

RYCO 24•7 99 Calarco Drive, Derrimut 3026 Phone: 1300 111 247 Email: sales@ryco247.com Website: www.ryco247.com Business description: RYCO 24•7 is offering motivated individuals, partners, or current business owners the opportunity to be in business for themselves, but not by themselves, utilising the successful RYCO 24•7 business model. As a business model, RYCO 24•7 has been proven in Australia and New Zealand with a network of Service Centre and Mobile Connector Specialists servicing customers across various industries, including: construction, manufacturing, transportation, mining, marine, waste and recycling, agriculture, forestry and much more. Year established: 1989 Number of franchise outlets: 32 Investment required: $60K - $300K Training & support: Nationally Accredited Training is Provided Locations available: Nationally. SHINE HAND CAR WASH 20 Manningham Road Bulleen VIC 3105 Phone: 9850 3888

NOVUS AUSTRALIA Unit 1, 2 Jenner Street Nundah QLD 4012 Phone: 07 3625 2400

OZZY TYRES Unit 1-3/200 Hoxton Park Road Hoxton Park NSW 2170 Phone: 02 9825 0355 PEDDERS SUSPENSION 6 Bridge Road Keysborough VIC 3173 Phone: 03 9706 3500 PIRTEK FLUID SYSTEMS 3-7 Garling Road Kings Park NSW 2148 Phone: 02 8822 9000 PRO-AXLE AUSTRALIA 3G, 49 The Northern Road Narellan NSW 2567 Phone: 02 4647 1867 RENT 2 OWN CARS AUSTRALIA 203 Brisbane Road Mooloolaba QLD 4557 Phone: 0439 628 765 RUST FREE (AUSTRALIA) 20 Unwin Street Moorooka QLD 4105 Phone: 07 3892 4992

THE TYRE FACTORY 69-71 Lonsdale Street Dandenong VIC 3175 Phone: 03 8710 8973 TINT A CAR 275 Canterbury Road Canterbury VIC 3126 Phone: 03 8809 2700 TOUCH UP GUYS Unit 4, 8-10 Hampton Road Burleigh Heads QLD 4220 Phone: 07 5522 0039 TOWFIX PO Box 1056 Roma QLD 4455 Phone: 0437 829 882 WHAT SCRATCH? Phone: 1300 BUFFED (1300 283 333) ULTRA TUNE Unit 15, 762 Toorak Road Glen Iris VIC 3146 Phone: 03 9815 9200 UTICOLOR Phone: 1800 811 224 VIP CAR CARE Phone: 1300 767 160 WHEEL CHANGE U 3/69 Pendlebury Road Cardiff NSW 2285 Phone: 02 4953 7771

NO WET WATERLESS CARCLEAN Phone: 0422 568 030

OPPOSITE LOCK 592 Whitehorse Road Mitcham VIC 3132 Phone: 03 9873 8279

THE CAR KIT COMPANY 1/1 Campbell Street Artarmon NSW 2064 Phone: 1800 227 548

Beauty Products & Services Snap-on Tools 80 Holbeche Road Arndell Park, NSW 2148 Phone: 1800 762 766 Email: sota.franchise@snapon.com Website: www.snaponfranchise.com.au Business description: Snap-on Tools Australia & New Zealand is a mobile franchise operation putting high quality tools and equipment into the hands of mechanics, engineers and other professional tool users across the country. Snap-on Tools is a subsidiary of Snap-on Incorporated, a leading global innovator, manufacturer of tools, diagnostics and equipment solutions for professional technicians, with an established network of franchise operations across the globe. After more than 30 years in the Australian market, Snap-on continues to perform, providing robust financial results for its’ network of over 175 franchisees. Extensive training and ongoing support is provided – no previous mechanical experience required. Year established: 1920 – USA, 1988 - Australia Number of franchise outlets: 175 Initial franchise fee: $20,000 ex-GST Investment required: $42,000 Training & support: Snap-on provides both classroom based and on-the-road training for all new franchisees. All franchisees are provided on-going support and product specific training. Locations available: Around the country, both regional and metropolitan.

ALPHA-H CONCENTRATED SKINCARE PO Box 905 Oxenford QLD 4210 Phone: 07 5529 4866 AUSTRALIAN SKIN CLINICS 87-89 Upton Street Bundall QLD 4217 Phone: 0451 370 060 BODYOLOGY WEIGHT LOSS Suite 411/198 Harbour Esplanade Dockland VIC 3008 Phone: 1300 322227 BRAZILIAN BEAUTY 13/104 Newmarket Road Windsor 4030 QLD Phone: 07 3357 4081 BRAZILIAN BUTTERFLY AUSTRALIA 5/23 Kelletts Road Rowville VIC 3178 Phone: 03 9756 5700

“Embrace it and enjoy the journey from new business owner to multiunit franchise owner with pride.” Brian Keen

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AU S T R A LI A N f ra nchise lis ting s NIRVANA BEAUTY Phone: 0413 564565 ONE FOR MEN 17 McKillop Street Melbourne VIC 3000 Phone: 03 9642 3860

Ella Baché 2-4 Lambs Road, Artarmon NSW 2064 Contact: Franchise Department Phone: 1800 789 234 Email: franchiseadmin@ellabache.com.au Website: www.ellabachefranchise.com.au Business description: Now in our third generation of family ownership, Ella Baché boasts the country’s largest beauty franchise network with our products and services available in over 145 doors nationwide. As a proven franchise model, we invite you to experience the success of an established, market leading skincare brand that is constantly evolving through product research, advanced techniques and commitment to education. Membership: FCA Year established: 1954, began franchising 2002 Number of franchise outlets: 76 Investment required: $150k – $350k Training & support: Initial onboarding and training as well as ongoing expert training, business and marketing support. Locations available: Please contact. ENDOTA SPA 475 Moorooduc Highway Moorooduc VIC 3933 Phone 03 5971 8700

RESTORED BEAUTY GETAWAYS Suite 1/2 Braid Street Perth WA 6000 Phone: 1300 4RBG (472 428)

SKIN NATURELLE 22 Abelia Street Alexandra Hills QLD 4161 Phone: 07 3824 6406

CONCRETE TAXI 16/67 Depot Street Banyo QLD 4014 Phone: 1300 880 955

TECHNO TAN Unit 1, 41 Biscayne Way Jandakot WA 6164 Tel: 08 9412 3000

CORAL HOMES Level 3, 194 Varsity Parade Varsity Lakes QLD 4227 Phone: 07 5585 2555

THE NATURAL WAY Suite 7 Lawrence Plaza 9-11 Lawrence Drive Nerang QLD 4211 Phone: 1800 633 433

DAVID REID HOMES 7/3986 Pacific Highway Loganholme, Brisbane QLD 4219 Phone: 1800 09 59 49

UNIQUE LASER Suite 4, Level 10 221 Queen Street Melbourne vic 3000 Phone: 0439 094 068

Building Products & Services

4 SEASONS GUTTER PROTECTION Unit 23, 63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523

HAIRFREE Phone: 0433 539 448

ADENBROOK HOMES 206 Logan Road Woolloongabba QLD 4102 Phone: 07 3028 9500 ADVANCED NATIONAL SERVICES PO Box 1572 Eagle Farm QLD 4009 Phone: 1300 712 978

JC UNIQUE BEAUTY AND LASER CLINIC 295 Springfield Road Nunawading VIC Phone: 03 9894 0388

AUSSIE SKIP BAGS 83 Enterprise Street Kunda Park QLD 4556 Phone: 1300 586 548

JEUNESSE GLOBAL Phone: 1800 104 833

AUSTRALIAN DIAL-A-DIGGER Phone: 1300 234 443

JUST LASHES PO Box 592 Warners Bay NSW 2282 Phone: 1300 790 898

AUSTRALIAN HOT WATER 12/23-31 Bowden St Alexandria NSW 2015 Phone: 02 9698 8922

LASER CLINICS AUSTRALIA Level 2, Unit 21 39 Herbert Street St Leonards NSW 2065 Phone: 0402 171399

AUSTRALIAN PAVING CENTRE Phone: 1800 191 131

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DECOGLAZE AUSTRALIA PO Box 194 Toongabbie NSW 2147 Phone: 02 9624 7099

ZUBIAS THREADING Unit 2 15 Coolidie Como WA 6152 Phone: 1300 814 041

GET THREADED PO Box 1313 Buddina QLD 4575 Phone: 0413 004 127

NAILSNOW.COM.AU Castletown Shopping Mall Cnr Woolcock St & King Road Hyde Park QLD 4812 Phone: 07 4721 1966

BRAMALCO Phone: 13 61 15 CAVALIER HOMES 2/1-15 Lexington Road Underwood QLD 4127 Phone: 1300 2282 5437

1800PAINTER Phone: 1800 724 683

MADAM GLAMOUR PO Box 930 Coolum Beach QLD 4573 Phone: 07 5351 1360

BOSS BUILDING MAINTENANCE Suite 4/120 Brisbane Road Mooloolaba QLD 4557 Phone: 1300 843 267

RESULTS 9 LASER CLINIC 97 Macquarie Street Parramatta NSW 2150 Phone: 1300 722 432

ESSENTIAL BEAUTY 4/550 Churchill Road Kilburn SA 5084 Phone 0404 088 946

HOLISTIC GROUP Phone: 07 3229 5820 HAIR 4 BRIDES PO Box 5909 Maroochydore QLD 4558 Phone: 1300 427 433

BLYGOLD AUSTRALIA 1/26-28 Octal Street Yatala QLD 4207 Phone: 1300 271 115

BATHROOM WERX 3 Harrow Street Preston VIC 3072 Phone: 1800 644 171 BEAUMONT TILES 225 Marion Road Marleston SA 5033 Phone: 08 8292 4444 BLUEJET Unit 2, 24 Kingston Drive Helensvale QLD 4212 Phone: 07 5500 0939

deckseal PO Box 4093, Burwood East VIC 3151 Contact: Danielle Burgess Phone: 1800 332 525 (1800 DECKCLEAN) Email: admin@deckseal.com.au Website: www.deckseal.com.au Business description: Leading the way in deck and timber restoration and maintenance services, specialising in the treatment of new and existing timber decks, structures and features. The DeckSeal Franchisee Package is designed to maximise the opportunity for you to build and expand your own successful business from practical skills to software systems and complete operational manuals, we’ve got you covered. | A Franchise with real benefits | Industry leaders | Niche business | Booming growth segment | Large territories | Be part of this exciting, successful franchise, with a continous flow of enquiries and repeat business. Come and “Restore the old, and Preserve the new” with DeckSeal! Year established: 2007 Number of franchise outlets: 15 Initial franchise fee: $33,000 Investment required: $65,000 +gst (incls franchisee fee) + vehicle Training & support: Full training and ongoing support Locations available: Territories in NSW, QLD, SA, TAS and WA Victoria no regions available. DIAL-A-DIGGER 128b Tolley Road St Agnes SA 5097 Phone: 1300 234 443

“It may seem a stretch of the imagination but a business, like most living things, moves through a series of stages as it grows from idea (embryo) through entrepreneurial (childhood) and on to maturity (adulthood).” Colin Crawford DIXON HOMES 1821 Ipswich Road Brisbane QLD 4106 Phone: 1300 10 10 10

JIM’S DIGGERS Phone: 131 546 JIM’S FENCING Phone: 131 546 JIM’S FLOORS Phone: 13 1546 JIM’S PAINTING Phone: 131 546 JIM’S PAVING Phone: 131 546 JIM’S PERGOLAS Phone: 131 546

SPANLINE HOME ADDITIONS Phone: 02 6685 8088

JIM’S ROOFING Phone: 131 546

STEEL BUILT Unit 5/621 Alderley Street Toowoomba QLD 4350 Phone: 07 4637 2662

JIM’S SHADE SAILS Phone: 131 546 JIM’S SKIP BINS Phone: 131 546 LASER PLUMBING AND ELECTRICAL Suite 8/1020 Doncaster Road Doncaster East VIC 3109 Phone: 03 9842 1488

EMAC CONSTRUCTIONS 1 Expo Court Mount Waverley VIC 3149 Phone: 03 9558 9881

MEGASEALED BATHROOMS PO Box 195 Matraville NSW 2036 Phone: 1300 658 007

ENERGIS 17 McClure Road Kensington Melbourne VIC Phone: 1300 782 217

MENDABATH PO Box 3370 Joondalup WA 6027 Phone: 1300 885 865

FAIR DINKUM SHEDS Suite 101, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 07 08 07

MISTER PLY&WOOD Phone: 1300138771

GLOBAL SAFE TECHNOLOGIES AUSTRALIA 26 Hassall Street Smithfield NSW 2164 Phone: 1300 668 620 GOOP GUYS 2/8 Newing Way Caloundra QLD 4551 Phone: 1300 MR GOOP (1300 67 4667) GRANITE TRANSFORMATIONS Phone: 1300 306 666 GRIP GUARD 435-437 Nepean Highway Frankston VIC 3199 Phone: 1300 304 747 GROUT PRO Unit 5/2 Kohl Street Upper Coomera QLD Phone: 1800 822 459 GROUT PERFECT Phone: 1300 002 504 HARDWARE2SITE PO Box 1055 Thuringowa Central QLD 4817 Phone: 1300 685 687 HOTONDO HOMES PO Box 354 Moorabbin VIC 3189 Phone: 1800 677 156

N-HANCE PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 957 811 OUTSIDE CONCEPTS Phone: 08 8370 9523 PROTECT-A-WINDOW PO Box 359 Paradise Point QLD 4216 Phone: 1300 306 710 PY FENCING 68 Brunel Road Seaford VIC 3198 Phone: 03 9238 0400 QUICKLOCK PARTITIONS Unit 21, 348 Victoria Road Malaga WA 6090 Phone: 08 9248 9831 RED BUILDING PO Box 6111 Mooloolah QLD 4553 Phone: 07 5494 7117 REFRESH RENOVATIONS L15, 60 Station Street East Parramatta NSW 2150 Phone: 1800 336 033 RESIDENTIAL GARAGE DOORS Phone: 1300 202 808 ROOF SEAL 43 Grove Avenue Marleston SA 5033 Phone: 1300 367 070

HOUSPECT FRANCHISING SYSTEMS Phone: 08 8344 2590

SHED BOSS Suite 101, Vue 1 Centennial Drive Campelltown NSW 2560 Phone: 1300 743 326

JIM’S BUILDING INSPECTIONS Phone: 131 546

SHEDS N HOMES Phone: 1800 76 47 64

JIM’S BUILDING MAINTENANCE Phone: 131 546

STORYBOOK COTTAGES 42 Norman Avenue Frankston South VIC 3199 Phone: 03 9787 5500 SOL HOME IMPROVEMENTS Suite 110, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 765 765

DREAM DOORS 26A Alfred Street Milsons Point NSW 2061 Phone: 1800 373 263

G.J. GARDNER HOMES PO Box 2053 Noosaville QLD 4567 Phone: 07 5440 5440

SMITH & SONS RENOVATIONS & EXTENSIONS PO Box 1310 Mooloolaba QLD 4557 Phone: 1300 787 577

SUSTAINABLE DIRECTIONS Innovation House, 1 First Avenue Technology Park Mawson Lakes Adelaide SA 5095 Phone: 0430 860 859 TAMAWOOD HOMES 1821 Ipswich Road Rocklea QLD 4106 Phone: 1300 101 010 THE CONCRETE CUTTER Phone: 0499 399 355 THE SHED COMPANY PO Box 5350 Gold Coast MC QLD 9726 Phone: 1800 821 033 THERMAWOOD PO Box 1007 South Melbourne VIC 3205 Phone: 0455 555 330 TOTALSPAN 74 Platinum Street Crestmead QLD 4132 Phone: 1300 868 257 TQ STONE PRODUCTS Phone: 1300 075 678 TRAXX CONSTRUCTION PRODUCTS 4/1 Rocklea Drive Port Melbourne VIC 3207 Phone: 1300 109 108 UNSCRATCH THE SURFACE 435 Nepean Highway Frankston VIC 3199 Phone: 1300 500 408 VIP LIGHTING Phone: 1300 30 50 99 WET-SEAL MANAGEMENT PTY LTD PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 025 081 ZANE SOLAR Phone: 02 9898 8600

“If you are only opening 1 or 2 stores, you have to make the best call you can. If we are opening your 21st or 22nd store, you should have learnt off the previous stores, and have some idea which stores work best for you.” Peter Buckinham 2 0 2 1 F R A NCHIS E DIRECTORY | 77

AU S T R A LI A N f ra nchise lis ting s Business Services AAA UNIFORM CENTRAL 10 High Street Glen Iris VIC 3146 Phone: 1300 30 8220 ACTUATOR SYSTEMS AUSTRALIA 40 Ameila Street Fortitude Valley QLD 4006 Phone: 1300 905 299

CLIX GALORE Phone: 02 9006 1225 COPYFAX STATIONERS Carrington House, 61 Carrington Street Adelaide SA 5000 Phone: 0418 820 466 CORDLESS FILTER MACHINE 546 Boundary Road Archerfield QLD 4108 Phone: 1300 236 236 COST REDUCTION ANALYSTS 301, 48 Atchinson Street St Leonards NSW 2065 Phone 1300 360 647 DOCUMENT MANAGEMENT SOLUTIONS Phone: 1300 557 990

Aramex Level 9, 491 Kent Street Sydney NSW 2000 Australia Phone: 1300 3278 929 Email: fso@aramex.com.au Website: www.aramex.com.au Business description: Aramex is a leading courier and logistics company. We are the delivery partner of choice to more than 95,000 business customers, across Australia and the world. We began as Fastway Couriers more than 35 years ago and joined the global Aramex family in 2016. This international network offers us access to over 220 global destinations, while our approach to service remains locally focused. Across Australia and New Zealand, our more than 1,200 Courier Franchisees are owneroperators who are committed to providing convenient and customised service to their customers across 45 regional franchise areas. We offer our franchise partners an awardwinning system, world-class innovation, training and support to run their own rewarding business in their local communities. Year established: 1994 Number of franchise outlets: 29 Regional Franchises Initial franchise fee: Available upon application Investment required: Dependent on territory. Please visit our website to view the current opportunities Training & support: Extensive training and ongoing support is provided – no previous business experience required. Locations available: Territories available across Australia and New Zealand. AWARD BOOKKEEPING COMPANY PO Box 262 Mt Evelyn VIC 3796 Phone: 1300 130 343 BARTERCARD AUSTRALIA PO Box 582 Southport BC QLD 4215 Phone: 1300 227 837 BBX PO Box 733 Gordon NSW 2072 Phone: 1300 937 229 BCI BUSINESS BROKERS Shop 3, 1 Alexander Street Crows Nest NSW 2065 Phone: 02 9439 3399 BUSINESS COST MANAGEMENT Phone: 1300 360 647 BIG PADDLE CO PO Box 3152 Tuggerah NSW 2259 Phone: 02 9634 4552

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EMBROIDME Unit 28, 56 Buffalo Road Gladesville NSW 2111 Phone: 1300 766 995 ESPRESSO VEND AUSTRALIA Phone: 1300 787 950 EXOLVO Phone: 1300 780 023 FASTWAY COURIERS level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY FANTASTIC LIGHTING Suite 311, 15 Albert Avenue Broadbeach QLD 4218 Phone: 0412 409 855 FRANCHISE INSURANCE PO Box 207 Nunawading VIC 3131 Phone: 1300 123 300 GLASS ART AUSTRALIA 13 Davison Road Blakiston SA 5250 Phone: 08 8388 6477 HR COACH PO Box 2292 Fortitude Valley QLD 4006 Phone: 1300 550 674 IBALANCE BUSINESS INSTITUTE 4 Queens Road Mt Pleasant WA 6153 Phone: 1300 422 526 ICMI PO Box 2311 Prahran VIC 3181 Phone: 03 9529 3711 IMAGE GROUP Phone: 1800 631 311 INTERCEPT PO Box 363 Williamstown VIC 3016 Phone: 03 9397 4697 JAYMAK - FOOD & BEVERAGE REFRIGERATION 242 Grenfell Street Adelaide SA 5000 Phone: 1300 529 625

“The ATO has a range of online tools and services, like webinars, to help make it easier for small businesses get their tax and super right in 2021.” Deborah Jenkins

INXPRESS 3/14 Burke Crescent, North Lakes QLD 4509 Phone: 1300 097 857 Fax: 1300 030 066 Email: sales.au@inxpress.com Website: www.inxpress.com.au Business description: InXpress is one of the world’s largest logistics franchisors. Our innovative proprietary shipping platform allows small to medium businesses to easily book and track their domestic and international shipments online, whist receiving local support from their freight consultant (franchisee). Our global buying power means that our franchisees can offer their customers great rates from a choice of world-class carriers such as DHL, TNT, Startrack and UPS. With 400+ franchises globally, operating in 14 countries, InXpress continues to grow its Australian footprint. A global leader with a proven franchise business model developed over 20 years, InXpress Australia is looking for motivated individuals, with a passion for business and sales, to join our thriving franchise network of freight consultants, with low investment and minimal risk. You’ll benefit from comprehensive training and ongoing coaching, an automated user-friendly system and established carrier partnerships, all fully supported by our experienced operations, coaching and service support teams. Membership: FCA Year established: 2009 Number of franchise outlets: 400+ franchisees globally Initial franchise fee: $64,950 +GST Training & support: All franchisees undergo 2 weeks of intensive business training with ongoing business coaching thereafter Locations available: Nationwide – non territory based. KEY RETURNS 307 Selby Street Osborne Park WA 6017 Phone: 1300 250 162 LEADERSHIP MANAGEMENT AUSTRALIA 1400 Malvern Road Glen Iris VIC 3146 Phone: 03 9822 1301 M2 COMMANDER Phone: 132 777 MAIL BOXES ETC (MBE) 54 Alexander Street Crows Nest NSW 2065 Phone: 1800 556 245 MAIL PLUS 13 Hickson Road Walsh Bay NSW 2000 Phone: 1300 65 65 95 METROPOLITAN SHREDDING SERVICE Phone: 0418 966 067 MIL-TEK WASTE SOLUTIONS 24/820 Princes Highway Springvale VIC 3171 Phone: 1 800 MILTEK (645 835) OFFICEMAX Phone: 136 MAX (136 629)

PACK & SEND Contact: Luke Martin Phone: +61 2 9822 5622 Email: franchise@packsend.com.au Website: www.packsend.com.au Business description: PACK & SEND is a technology driven retail eCommerce parcel business. We service the high growth parcel, freight and eCommerce fulfilment market. Our franchise is a Low Investment, High Profit Return business model that is proven scalable to a ‘multi-store’, multi-million sales revenue enterprise. Do you want to build a business 51/2 days a week servicing one of the world’s fastest growing markets? Contact us and learn more about our multiaward winning franchise business model. Membership: FCA Year established: 1993 Number of franchise outlets: 110 Initial franchise fee: $77,000 ex GST Investment required: Starting from $100,000 Training & support: 4 week induction training + ongoing training and support Locations available: Various locations & territories available nationally. POSTNET Suite 8, 283 Little Alfred Street North Sydney NSW 2060 Phone: 1300 977 988 POWERFRONT ONLINE SUCCESS Level 1, 285 Lennox Street Richmond VIC 3121 Phone: 1300 795 520 PRECISION BADGES PO Box 1025 Chatswood NSW 2057 Phone: 1300 223 437

SYNERGY BUSINESS CENTRES Level 1, Building 7/11 Lord Street Botany NSW 2019 Phone: 1800 983 843

JUMPING J-JAYS CASTLES & SLIDES 10/477 Tufnell Road Banyo QLD 4014 Phone: 1300 227 853

THEBESTOF PO Box 951 Flagstaff Hill SA 5159 Phone: 08 8358 6112

KINDY DANCE TIME PO Box 265 Darlington WA 6070 Phone: 1300 922 892

THE ALTERNATIVE BOARD Suite 45, 8 Avenue of Americas Newington NSW 2127 Phone: 02 9037 2849

LISTEN TO READ 6/5-7 Shaban Street Albion Park Rail NSW 2527 Phone: 1300 473 234

THE CEO INSTITUTE Suite 1, Level 1 1632-1638 High Street Glen Iris VIC 3146 Phone: 03 9885 5122

LITTLE KICKERS PO Box 947 Slacks Creek QLD 4127 Phone: 07 3388 1107

THEXTON ARMSTRONG Phone: 0411 517 770 VMBIZ PO Box 3441 Robina Town Centre Robina QLD 4230 Phone: 0414 520 000 XPRESSO DELIGHT PYT LTD 5023 Emerald Island Drive Carrara, QLD 4211 Phone: 0414 669 101 YELLOW EXPRESS 57 Victoria Road Rozelle NSW 2039 Phone: 1300 935 569

Children’s Products & Services ABC NURSERY HIRE Phone: 0431 209 883 AUSTRALIAN BABY HANDS PO Box 1464 Noosaville BC QLD 4566 Phone: 02 8230 1513 BEGIN BRIGHT 20/8 Corporation Circuit Tweed Heads NSW 2486 Phone: 1300 234 462 EXPLORE & DEVELOP Phone: 02 9451 0489

RECRUITMENT VISION Phone: 1300 782 585

FLIP OUT – TRAMPOLINE ARENA Suite 9/308 High Street Penrith NSW 2750

SCAN CONVERSION SERVICES 4 Nelson Street Stepney SA 5069 Phone: 08 8362 3211

FOOTBALL STAR ACADEMY 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 372 300

SECRETARY.COM.AU Phone: 1300 886 997

GECKO SPORTS Phone: 0417 159 807 or 1300 432 565

SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 5612 9836 SNAP PRINT DESIGN WEBSITES Ground Floor, Bldg D 12 -24 Talavera Road North Ryde NSW 2113 Phone 1 300 167 032 STRATEGY AND ACTION 433 Logan Road Stones Corner QLD 4120 Phone: 1300 774 993 SUNBELT BUSINESS BROKERS North Head Sanctuary Bldg 3, 33 Scenic Drive Manly NSW 2095 Phone: 02 8069 2300 SWITCH BUSINESS Phone: 09 377 7735

GRASSHOPPER SOCCER Phone: 1300 856 911 GYMBAREE PO Box 870 Toowong QLD 4066 Phone: 07 3878 2468 GYMBAROO Cotham PO Box 3095 Kew VIC 3101 Phone: 03 9817 3544 IMPRESSIONABLE KIDS Shop 43, 5 Faculty Close Smithfield QLD 4878 Phone: 07 4055 6946 INKY FEET Phone: 0418 911 037 JUMBO INFLATABLES Phone: 02 9668 8448

LOLLIPOP’S PLAYLAND & CAFÉ Phone: 03 9579 7493 MAGGIE MOO MUSIC info@maggiemoomusic.com.au. MINDCHAMPS Phone: 02 9310 4077 MINI MAESTROS 21 Bridge Street Bulleen VIC 3105 Phone: 03 9850 5566 MINI PARTY PEOPLE 18 Hewitt Street Cheltenham VIC 3192 Phone: 1300 006 464 MINIMEE – BABIES AND KIDS 123 Willoughby Road Crows Nest NSW 2065 Phone: 02 9436 3436 PLASTER FUN HOUSE Phone: 03 5333 2977 PRECIOUS CARGO 79-83 Stephen Terrace St Peters SA 5069 Phone: 08 8363 5669 READY STEADY GO KIDS Phone: 1300 766 892 SHERPA SKIDS 3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4886 SMALLPRINT AUS & NZ Unit 4, 2-4 Williams Grove Bonbeach VIC 3196 Phone: 1800 762 557 SOCCAJOEYS PO Box 4119 Kogarah Bay NSW 2217 Phone: 1300 781 735 SOCCER TIME KIDS 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 476 223 SPLASH SWIM SCHOOL Phone: 1800 775 274 SPORTS STAR ACADEMY 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 372 300 SWEET DREAMS AND GOODNIGHT Head Office - Perth WA Phone: 0402 463 812 TABATINGA PO Box 2318 Burleigh BC QLD 4220 Phone: 07 5587 9035 TWINKLE TOE BABY HAND & FEET SCULPTURES Phone: 1300 78 11 55

2 0 2 1 F R A NCHIS E DIRECTORY | 79

AU S T R A LI A N f ra nchise lis ting s JIM’S CLEANING Phone: 131 546

Cleaning Services

JIM’S PRESSURE CLEANING Phone: 131 546

1300 4 WASTE Phone: 07 3341 8855

JIM’S WINDOW CLEANING Phone: 131 546

ACE CLEANING SERVICES 104 St Kilda Road St Kilda VIC 3182 Phone: 1300 505 848 AMAZING CLEAN Phone: 1300 138 150 AMC COMMERCIAL CLEANING 6 Keysborough Close Keysborough VIC 3173 Phone: 03 8769 6000 BEBRITE CLEANING Phone: 1300 131 664 BILLY BROWN CLEANING 21/2 Carmen Drive Carlingford NSW 2118 Phone: 1300 304 540 BIZZI BEEZ RESIDENTIAL CLEANING 2/15-23 Huntingdale Road Burwood VIC 3125 Phone: 1800 646 477 CHEM-DRY Unit 3, 30 Park Road Mulgrave NSW 2756 Phone: 1800 243 637 CLEAN GREEN STRATA 8/41-43 Higginbotham Road Gladesville NSW 2111 Phone: 1300 661 182 CLEANTASTIC 32A/41-49 Norcal Road Nunawading VIC 3131 Phone: 03 9872 6933 COVERALL CLEANING CONCEPTS Suite 4, 861 Doncaster Road Doncaster VIC 3109 Phone: 1800 676 068 CREEPY CRAWLEY PEST CONTROL Phone: 1800 814 199 DRYMASTER CARPET CLEANING Phone: 1300 662 188 DUPLEX CLEANING MACHINES 8/177-181 Beavers Road Northcote VIC 3070 Phone: 1800 622 770 ECOKLEENSOLAR 32 Glastonbury Drive Mudgeeraba QLD 4213 Phone: 1 300 787 061 ECOMIST AUSTRALIA 4/28 Barcoo Street Chatswood NSW 2067 Phone: 02 9417 2211 ELECTRODRY 2/16 Mitchell Street Cardiff NSW 2285 Phone: 1300 768 727 EZICLEEN PO Box 4016 Croydon Hills VIC 3136 Phone: 1300 146 136 FAB CLEANING SERVICES Phone: 1300 726 892

“By definition, a business plan is the stated objectives of an organisation. It is what it will do.” Jason Gehrke 80 | 2 0 2 1 FR AN CHISE DIR ECTORY

Fantastic Services Group 2/198 St.Kilda Rd, St.Kilda VIC 3182 Phone: 1300 333 247 Email: info@joinfantastic.com.au Website: joinfantastic.com.au Business description: Start a cleaning franchise and join a highdemand industry! Our cleaning franchise opportunity ensures quick ROI and unlimited growth potential. You get full training, individual coaching, access to the easy-to-use software system and mobile apps that help you manage your business seamlessly. We’ll also provide you with guaranteed customers every week, according to your availability and schedule. This way, you will be able to focus on delivering outstanding services and growing your cleaning business. Membership: AFA, QFA, EWIF Year established: 2009 Number of franchise outlets: 530+ Initial franchise fee: from $3,000 Investment required: from $9,300 Training & support: All franchise partners receive professional support and guidance from day one by the same managerial team that has grown the Fantastic Services brand. Locations available: Brisbane, Perth, Melbourne, Sydney, Adelaide

KANKLEAN 102 Drummond Street Oakleigh VIC 3166 Phone: 1800 212 428 KEEN TO CLEAN GROUP Building 4, Suite 27 195 Wellington Road Clayton VIC 3168 Phone: 1300 737 978 KENKLEEN WINDOW CLEANING PO Box 352 Balwyn VIC 3103 Phone: 1800 811 051 KLEENIT Unit 1, 524 Abernethy Road Kewdale WA 6105 Phone: 1800 255 336 MR WOW 366 Rosewood-Laidley Road Rosewood QLD 4340 Phone: 07 5464 1130 OVENCLEAN PO Box 296 Two Rocks WA 6037 Phone: 0409 202 592 OVEN FAIRY 79 Edinburgh Road Castlecrag NSW 2068 Phone: 02 9967 8733

FROGS HOUSE WASHING Phone: 02 9907 7780

OVENU 3 Wisley Court Canning Vale WA 6155 Phone: 1300 683 681

GREEN CLEEN PO Box 1218 Dee Why NSW 2103 Phone: 1300 550 523

PARASERVE CLEANING SERVICES 16 Turbo Drive Bayswater North VIC 3153 Phone: 03 9738 0000

GRAHAMS HOME CLEANING CARE 25 Sewell Road Tanah Merah QLD 4128 Phone: 1300 134 035

RAPPORT CLEANING SERVICES PO Box 656 South Melbourne VIC 3205 Phone: 1300 360 717

HOUSEMAIDS FRANCHISES Phone: 07 38077266

REVIVE CARPET DYEING 220 Prices Circuit, Woronora NSW 2232 Phone: 02 9545 3777

HOUSEPROUD CLEANING Suite 220/20 Dale Street Brookvale NSW 2100 Phone: 1300 880 198 HYDROKLEEN PO Box 195 Labrador QLD 4215 Phone: 07 5597 7749 JAMES’ HOME SERVICES Unit 5/101 Brisbane Road Mooloolaba QLD 4557 Phone: 1800 152 637 JAN-PRO CLEANING SYSTEMS Suite 107, 12 Cato Street Hawthorn East VIC 3123 Phone: 1300 JAN PRO

STAIN BUSTERS CLEANING SERVICES PO Box 2927 Tuggeranong ACT 2901 Phone: 1300 0 STAINS (78246) STEAMATIC AUSTRALIA 10-11 Walker Street Braeside VIC 3195 Phone: 03 9587 6333 SUPER CLEAN 72 Parramatta Road Granville NSW 2142 Phone: 1300 002 323 THE GRAFFITI EATERS Phone: 1300 305 307

JANI-KING AUSTRALASIA Suite 21, 13 Princeton Street Kenmore QLD 4069 Phone: 07 3878 5677

THE LEATHER & VINYL DOCTOR PO Box 4480, Robina Town Centre Gold Coast QLD 4230 Phone: 1300 453 284

JIM’S BIN CLEANING Phone: 131 546

URBAN CLEAN Phone: 1300 787 745

JIM’S BLIND CLEANING Phone: 131 546

YOUR CLEANER 50 Tracey Street Werribee VIC 3030 Phone: 1300 734 534

JIM’S CARPET CLEANING Phone: 131 546

Clothing Alterations & Drycleaning ALTER IT Level 1, 92 Union Street Armadale VIC 3142 Phone: 0418 352 753 DAISY H2O DRY CLEANING 130 Rouse Street Port Melbourne VIC 3207 Phone: 03 9646 0282 FINEST ALTERATIONS Suite G10, 566 St Kilda Road Melb VIC 3004 Phone: 0424 600 179 IRON ON TIME, THE IRON MAN Phone: 02 9637 8844 KARL CHEHADE DRY CLEANING 410 Unley Road Unley Park SA 5061 Phone: 08 8172 1277 LOOKSMART ALTERATIONS Lvl 3, 73-75 Dunmore Street Wenthworthville NSW 2145 Phone: 02 9637 8222

Computer Products & Services AUSTRALIA WIDE IT 229 Maroondah Highway Ringwood VIC 3134 Phone: 1800 350 509 COMPUTER TROUBLESHOOTERS 41 Tunks Street Northbridge NSW 2063 Phone: 1300 282 878 CREATIVE COMPUTING Phone: 02 9954 9111 DR BOOM 103 – 108 Queen Street North Strathfield NSW 2137 Phone: 0408 444 734

Distribution & Storage AIV DEVELOPMENTS Phone: 07 3823 8734 AUSSIE FARMERS DIRECT Tel: 1300 645 562 BOOKS AND GIFTS DIRECT Suite 2, Level 10, 8 West Street North Sydney NSW 2060 Phone: 02 9899 9655 COFFEE MACHINE EXPRESS 15/20 Narabang Way Belrose NSW 2085 Phone: 1300 795 282 COURIERS PLEASE Phone: 1300 36 1000 MBT FOOTWEAR PO Box 5002 Hughesdale VIC 3166 Phone: 02 9972 9988 PURATAP 14 -16 Stepney Street Stepney SA 5069 Phone: 133 502 STACKS OF SNACKS PO Box 1418 Buddina QLD 4575 Phone: 07 5444 8916 STORAGE KING Phone: 02 9460 6660 TASTY TRUCKS 15 Kevin Avenue Ferntree Gully VIC Phone: 1300 827 898 YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 2013 Phone: 1300 73 44 33

Educational & Training Systems

HELEN O’GRADY CHILDREN’S DRAMA ACADEMY PO Box 697 Gosford NSW 2250 Phone: 1300 OGRADY HEY DEE HO MUSIC Shop 2, No 1 Heversham Drive Seaford VIC 3198 Phone: 03 9786 3104 I CAN READ Shop X5 Dale Street Warringah Mall Brookvale NSW 2100 Phone: 02 9938 2303 KIDS KORNER PO Box 3333 Wetherill Park NSW 2164 Phone: 1300 909 901 KIP MCGRATH EDUCATION CENTRES PO Box 480 Newcastle NSW 2300 Phone: 0428 070 979 LCL FUN LANGUAGES PO Box 690 Freshwater NSW 2096 Phone: 1300 707 288 LITERACY CIRCLE Shop 17, Tramore Place Killarney Heights NSW 2087 Phone: 1300 364 271 LYNN’S LEARNING 24 Norwegian Way Narre Warren South VIC 3805 Phone: 03 8794 8809 MARS VENUS COACHING PO Box 119 Mt Macedon VIC 3441 Phone: 03 5426 3246 NUMBERWORKS’NWORDS AUSTRALIA Phone: 1300 386 266 READ AND EXCEED 2 Flagstaff Street Engadine NSW 2233 Phone: 1300 473 234

DR PC 3/277-281 Sir Donald Bradman Drive Cowandilla SA 5033 Phone: 1300 855 911

ACTION COACH Level 2, Building B.12, Julius Avenue North Ryde NSW 2113 Phone: 02 9111 5037

RED DAY COACHING Locked Bag 5010 Caloundra DC QLD 4551 Phone: 07 5413 9293

GEE WHIZZ COMPUTERS Phone: 02 4961 1900

BRIAN TRACY INTERNATIONAL 142 North Melbourne Street North Adelaide SA 5006 Phone: 1800 634 227

SHAPLAND SWIM SCHOOLS PO Box 368 Paddington QLD 4064 Phone: 1300 TO SWIM (1300 86 7946)

CRESTCOM MANAGEMENT TRAINING Phone: 1 888 CRESTCOM

TARGET TRAINING PO Box 765 Turramurra NSW 2074 Phone: 1300 736 005

GEEKS ON CALL Phone: 1300 652 519 GLOBAL GOSSIP Phone: 02 9263 0400 JIM’S COMPUTER SERVICES Phone: 131 546 SACKO TECHNOLOGY Phone: 1300 857 871 SUPERGEEK.COM.AU Unit 3, 14 Randall Street Slacks Creek QLD 4127 Phone: 134 335 THE COMPUTER MARKET Unit 3, 783 Kingsford Smith Drive Eagle Farm QLD 4009 Phone: 07 3256 2511

“When it comes to franchising, the question arises who will find the premises and who will lease the premises?”

EUREKA MULTIMEDIA PO Box 473 Toongabbie NSW 2146 Phone: 02 9838 7575 EWORKS 85 Cremorne Street Cremorne VIC 3121 Phone: 03 9661 8700 FOCALPOINT COACHING 30 Walter Street North Adelaide SA 5006 Phone: 08 8267 2144 FRUITION TUITION PO Box 517 Clayfield QLD Phone: 1300 TUITION (884 846) G4 GUITAR SCHOOLS 35 Woodward Avenue Strathfield NSW 2135 Phone: 0448 231 695

THE REAL LEARNING EXPERIENCE PO Box 270 Kingston TAS 7051 Phone 03 6229 8302 TRENT DRIVING SCHOOL 201/32 Delhi Road North Ryde NSW 2113 Phone: 02 8748 4500 TUTOR DOCTOR AUSTRALIA 20A Voyager Court South Toronto ON M9W 5M7 Phone: AUS 1800 776 238 WENDY’S MUSIC 7 Miriam Street Rosanna VIC 3084 Phone: 0418 394 556 WORLD OF MATHS PO Box 29 Arundel QLD 4214 Phone: 1800 634 218

Evelyn Marcou 2 0 2 1 F R A NCHIS E DIRECTORY | 81

AU S T R A LI A N f ra nchise lis ting s “One of the key advantages of franchising is the synergy created between the franchisor and franchisees to produce a combined result greater than the result they could have produced separately.” Robin La Pere

Electrical Safety Testing

Appliance Tagging Services Pty Ltd 80 Patterson Road Bentleigh VIC 3204 Contact: Chris Longley Phone: 1300 287 669 Email: franchising@ats.com.au Website: appliancetaggingservices.com.au Business description: FCA Emerging Franchisor of the Year 2011 FCA National Franchisee of the Year 2013 (less than 2 staff) ATS are Australia-wide specialists in Electrical Safety Testing in accordance with AS/NZS 3760:2010. ATS has experienced enormous growth with franchises in all States & Territories. No prior experience is required, just a passion for safety and a commitment to your business. Offering expert technical, business and sales support, access to our National client base, comprehensive on and off-site training and minimal franchisee administration, ATS may be just the opportunity for you. Membership: FCA Year established: 2006 Number of franchise outlets: 53+ Initial franchise fee: $32,500 + GST Investment required: $57,000 + gst* *QLD - extra lic. fees

Training & support: 2 weeks initial training plus ongoing training and support Locations available: Territories available across all States and Territories.

“As well as more measurable attributes such as knowledge, experience, and resources, franchisor are also seeking people with personality traits that would make them a good fit for their business model.” James Scurr

82 | 20 2 1 FRAN CHISE DIR ECTO RY

entertainment 9D ACTION CINEMAS PO Box 1333 Double Bay NSW 1360 Phone: 1300 550 132

Checkmate Safety Contact: Neil McCosker Phone: 1300 00 2468 Email: info@checkmate.net.au Website: www.checkmate.net.au Business description: Checkmate Safety is a mobile safety business that has franchisees in both QLD & NSW and is looking to expand to keep up with the growing demand of our services. Our services include: Electrical Test & Tag, Fire Equipment Sales & Servicing, Exit Light Testing, First Aid Kit Sales & Servicing, Smoke Alarm Servicing, RCD Testing, Pool Fence Safety Inspections and more… Having an arsenal of services provides our franchisees with extra avenues of income from our current and future customers. Everybody is required to adhere to State & National OH&S regulations which ensures ongoing repeat work. Safety is one of the fastest growing industries in Australia, why not join our Checkmate Safety team and profit from our experienced systems. Year established: 2012 Number of franchise outlets: 15 Initial franchise fee: $25,000 Investment required: $50,000 Training & support: Full & Comprehensive Locations available: Nationwide JIM’S TEST AND TAG Phone: 131 546 MOBILE TEST ‘n’ CAL 9-11 River Road Dinmore QLD 4302 Phone: 1300 662 119

“In general terms, planning for franchised expansion must always include the essentials of a Franchise Strategy Plan.” Colin Crawford

Employment / Personnel Services EQUINE STAFF EMPLOYMENT 6 Elm Street Goulburn NSW 2580 Phone: 0429 859 597 FRONTLINE RECRUITMENT GROUP 11/70 Pitt Street Sydney NSW 2000 Phone: 02 8016 5400 K2 RECRUITMENT Level 27, Australia Square 264 George Street Sydney NSW 2000 Phone: 1300 558 104 RESUMES FOR RESULTS Level 1 / 55 Pyrmont Bridge Road Pyrmont NSW 2009 Phone: 1800 155 895 WORKFORCE EXTENSIONS Suite 7 115 Hawthorn Road Caulfield VIC 3161 Phone: 1300 664 862

BIG FUN GPO Box 1992 Sydney NSW 2001 Phone: 1800 244 386 FLIGHT EXPERIENCE Level 3, Shop 503 Harbourside Shopping Centre Darling Harbour, NSW 2000 Phone: 1800 737 800 GAMES 2 U Phone: 1300 780 562 LIGHTSOUNDS PO Box 887 Kingsgrove NSW 1480 Phone: 02 9560 0300 PRO DIVE Phone: 1800 820 820 TRUSONIC Phone: 1300 139 913 TIMEZONE AUSTRALIA 2/38 Powers Road Seven Hills NSW 2147 Phone: 08 9303 1909 VINTAGE PHOTOBOOTHS Phone: 0408 122 692 X-GOLF AUSTRALIA 30 Hamilton Street Oakleigh VIC 3166 Phone: 03 9585 8383

Event / Party Products & Services A TABLE FOR SIX PO Box 641 Aspley QLD 4034 Phone: 1300 885 311 BEER IN A BIN Phone: 08 82687123 CIRCLE OF LOVE WEDDINGS Pennant Hills NSW 2120 Phone: 0418 960 937 CUSTOM HOSPITALITY SYSTEMS Phone: 1300 308 603 PARTY PLUS Phone: 1300 366 234 PJK PARTY HIRE 17 Park Royal Drive Branyan QLD 4670 Phone: 1800 425 853 ROCK STAR FOR A DAY Phone: 1800 ROCKSTAR (7625 7827) S & K CANDY BUFFET BARS 9 Jacques Road Melbourne CBD VIC 3804 Phone: 03 9703 1135 SENOR PAELLA CATERING 115-121 Dulong Road Dulong QLD 4560 Phone 07 5476 2292 WALKERS PARTY HIRE Unit 7/ 707 Forest Drive Peakhurst NSW 2210 Phone: 02 9533 4429

Food - Bakeries BAKERS DELIGHT AUS Level 1, 293 Camberwell Road Camberwell Vic Phone: 1300 309 759 BANJO’S TASMANIAN BAKERY CAFE GPO Box 491 Hobart TAS 7001 Phone: 03 6210 5000 BIG DAD’S PIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BONBONS BAKERY 12 / 22-24 Bond Street Mordialloc VIC 3195 Phone: 1300 305 804 BREADTOP 16/71 Victoria Crescent Abbotsford VIC 3067 Phone: 03 9417 4200 BRUMBY’S BAKERIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 FERGUSON PLARRE BAKEHOUSES 35 Harrick Road Keilor Park VIC 3042 Phone: 03 9336 3200

CHOCOLATERIA™ SAN CHURRO Suite 1, Level 1, 281 Brunswick Street Fitzroy VIC 3065 Phone: 1300 797 620

LAVA COFFEE PO Box 442 Dee Why NSW 2099 Phone: 0404 755 759

CIBO ESPRESSO Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409

MICHEL’S PATISSERIE PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

COFFEE CULTURE 6/327 Bong Bong St Bowral NSW 2576 Phone: 02 4862 2400

MUFFIN BREAK BAKERY CAFE PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200

COFFEE GURU Unit 7 / 3 Box Road Taren Point NSW 2229 Phone: 02 9531 7381

MUZZ BUZZ Unit 1, 30 Wheeler Street Belmont WA 6104 Phone: 08 92778666

CREMA ESPRESSO 16B Harvest Court Southport QLD 4215 Phone: 07 5532 7727

PALEO CAFÉ PO Box 1933 Cairns QLD 4870

CXPRESSO PO Box 7399 Cloisters Square WA 6850 Phone: 08 9321 5844 DEGANI CAFÉ PO Box 3277 Newstead QLD 4006 Phone: 0437 831 900 EASYWAY AUSTRALIA Suit 18A, Level 18 No. 2 Park Street City Group Centre NSW 2000 Phone: 02 8339 1031

Soul Origin Tenacy B, 90 Euston Road Alexandria NSW 2015 Phone 02 8565 5400 PIE FACE 7 Grand Avenue Camellia NSW 2142 Phone: 02 9898 5888 RAW ENERGY CAFÉ PO Box 1217 Mooloolaba QLD 4557 Phone: 1300 201 202

ESPRESSO TO GO MOBILE CAFE Phone: 1300 853 666

TASTE OF EUROPE 2/3 Knox Street Double Bay NSW 2028 Phone: 02 9327 2826

GARLO’S PIES 8 Garema Circuit Kingsgrove NSW 2208 Phone: 02 9519 5504

ESSENTIAL BRANDS 32 Hutchinson Street Burleigh QLD 4220 Phone: 1300 324 111

THE CHEEKY BEANS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200

SPANISH DOUGHNUTS 710 Glenferrie Road Hawthorn VIC 3122 Phone: 03 9818 6561

FAST EDDY’S CAFÉ 454 Murray Street Perth WA 6000 Phone: 08 9321 2552

THE CHOCOLATE ROOM Level 36 Gateway 1 Macquarie Place Sydney NSW 2000 Phone: 1300 246 276

THE CHEESECAKE SHOP 2 Lisbon Street Villawood NSW 2163 Phone: 02 9723 1011

GELARE 1/1 Hathor Way Bibra Lake WA 6163 Phone: 08 9494 1299

THE COFFEE CLUB Level 13, 199 Grey Street South Brisbane QLD 4101 Phone: 07 3010 3000

GLORIA JEAN’S COFFEES 11 Hoyle Avenue Castle Hill NSW 2154 Phone: 02 9894 2177

THE COFFEE EMPORIUM Level 1, 51 Phillip Street Parramatta NSW 2150 Phone: 02 9635 1222

1582 COFFEE Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950

GUAVA BEAN ESPRESSO BAR 3 Freshwater Place Southbank VIC 3006 Phone: 03 9465 7035

THE DESSERT HOUSE Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950

AROMA CAFÉ Unit 2 18 Peel Road O’Connor WA 6163 Phone: 08 9337 5177

HARRY’S CAFÉ DE WHEELS 562 Harris Street Ultimo NSW 2007 Phone: 02 8346 4100

AROMAS Unit 2, 60 Alexandra Place Murarrie QLD 4172 Phone: 1800 276 627

HUDSONS COFFEE Level 2, 187 Todd Road Port Melbourne VIC 3207 Phone: 03 8631 7700

BB’S CAFÉ PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

JAMAICA BLUE CAFE The Entertainment Quarter 215/122 Lang Road Moore Park NSW 2021 Phone: 02 9302 2200

Food – Coffee & Cafés

CAPPUCCINO XPRESS MOBILE CAFÉ 30 Coghlan Road Subiaco WA 6008 Phone: 1300 523 388 CHARLIE LOVETT FRANCHISING 2 Stanley Street Peakhurst Sydney NSW 2210 Phone: 02 9534 1134

JONNEE COFFEE 78 Merola Way Campbellfield VIC 3061 Phone: 1800 566 633 LATTE CARTELLE 5a Hartnett Close Mulgrave VIC 3170 Phone: 1300 783 342

THE FAST LANE DRIVE-THRU COFFEE Phone: 0418 553 332 THE JOLLY MILLER CAFÉ 20-24 Technology Drive Sunshine West VIC 3020 Phone: 03 9314 5936 THEOBROMA LOUNGES, PAVILIONS, BARS 3A Kia Crt Preston VIC 3072 Phone: 0431 727 004 TWISTED SISTA Phone: 03 8790 2217 UN CAFE BAR Phone: 1300 122 333 VILLA & HUT Phone: 03 9383 2100 XOCOLATI 11 Strathalbyn Street Kew East VIC 3102 Phone: 03 9857 097

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AU S T R A LI A N f ra nchise lis ting s RASHAYS CAFÉ & RESTAURANT Unit 1/9 Ferngrove Place Chesterhill NSW 2162 Phone: 13000 13000 RED ROOSTER 12 Help Street Chatswood NSW 2067 Phone: 08 9240 9777

Xpresso Delight Pty Ltd

FASTA PASTA PTY LTD

5023 Emerald Islands Drive Carrara QLD 5211 Contact: Brian Barnard Phone: 0438 563 885 Email: brian.barnard@xpressodelight.com.au Website: www.xpressodelight.com.au Business description: Xpresso Delight is a simple business concept that virtually anyone can run and operate successfully. Specifically, we transplant the cafe experience into the workplace. You own a number of fully automatic gourmet espresso coffee systems that provide a coffee experience equal to any café, but are located right in the workplace. These coffee systems are provided FREE to businesses who want our unique 5 Star Concierge Coffee Service. Our clients tell us they love our 5 Star personalised service which includes a forever warranty on our machines because they never have to pay for repairs or replacements. They love that we do not charge upfront costs such as leasing or rental fees but most of all they just love our coffee. Workers can finally enjoy the convenience of fantastic tasting coffee anytime they want. No long walks to the café any more. Membership: FCA and FANZ Year established: 2003 Number of franchise outlets: 70+ Initial franchise fee: $20,000 Total Investment required: from $49,500 Training & support: from $6000 Locations available: Throughout NZ and Australia.

Level 1, 137 The Parade (Entry Via Edward St) Norwood SA 5067 Phone: 08 8304 8600 Email: franchise@fastapasta.com.au Website: www.fastapasta.com.au Business description: With our authentic Italian background and a 35 year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-evolving menu, with healthy options and a commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year’ in 2018. Loved for our affordable, fresh, family meals in relaxed, fully licensed surroundings, this is a great opportunity to be part of our award winning national organisation Membership: Franchise Council of Australia Year established: 1990 Number of franchise outlets: 20 Initial franchise fee: $50,000 + GST Investment required: $500,000 - $700,000 Training & support: 12 weeks training in one of our company stores Locations available: Nationally. FRUIZBERRY Phone: 08 8294 0949 GRILL’D – HEALTHY BURGERS Level 2, 4-10 Amsterdam Street Richmond VIC 3121 Phone: 03 9426 1200

YOU CAN BAKE IT Phone: 08 9331 8931

HELLO HARRY 12-20 Ocean Street Maroochydore QLD 4558 Phone: 07 5443 6615

ZARRAFFA’S COFFEE 124 Distillery Road Eagleby QLD 4207 Phone: 07 5500 0800

HOG’S AUSTRALIA Level 1, 152 Shore Street, Cleveland QLD 4613 Phone 0434 111985

Food – Restaurants & Dining Rooms BEACH HOUSE BAR & GRILL PO Box 6128 Upper Mt Gravatt QLD 4122 Phone: 07 3420 0711 BROTZEIT INTERNATIONAL 564 Pagoda Street Singapore 059215 Phone: 0411 265 441 BURRITO BAR Rosalie Village 2/11 Nash Street Rosalie QLD 4064 Phone: 07 3367 0256 CHICKEN TREAT 71 Walters Drive Osborne Park WA 6017 Phone: 08 9240 9777 COCO CUBANO Phone: 02 9816 4777 DOME COFFEES AUSTRALIA 219-221 Railway Parade Marylands WA 6051 Phone: 08 9386 3099

84 | 2 0 2 1 FR AN CHISE DIR ECTORY

LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Phone 03 9460 6700 MAD MEX FRESH MEX GRILL Level 1 117 Clarence Street Sydney NSW 2000 02 8115 9550 NANDO’S AUSTRALIA 40 Mollison Street Abbotsford VIC 3067 Phone: 03 9385 0777 NENE CHICKEN AUSTRALIA 120 turner Street Port Melbourne VIC 3207 Phone: +61 3 8526 4488 OPORTO 12 Help Street Chatswood NSW 2067 Phone: 02 8905 8400 OUTBACK JACKS BAR & GRILL Suite 31104, SPC 3, 9 Lawson Street Southport QLD 4215 Phone: 07 5532 7071 PANAROTTI’S Unit 4 / 37-47 Borec Road Penrith NSW 2750 Phone: 02 4732 5399

ROLLD Rear of First Floor, 376 Glenhuntly Road Elsternwick VIC 3185 Phone: 03 9532 9810 SABATINI’S Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950 SHINGLE INN CAFES Suite 4, 23 Breene Place Morningside QLD 4170 Phone: 0431 649 450 STEVE COSTI’S FAMOUS FISH 3/346 Main Street Mornington VIC 3931 Phone: 03 5976 8614 TACO BILL MEXICAN RESTAURANTS 375 Clarendon Street South Melbourne VIC Phone: 03 9690 2077 THAILANDER 11/171-183 Rooks Road Vermont VIC 3133 Phone: 1300 764 484 THE MELTING POT 8810 Twin Lakes Boulevard Tampa FL USA 33614 Phone: 1-800-783-0867 (Ext 152) THE SPORTING GLOBE 201/127 Market Street South Melbourne VIC 3205 Phone: 03 9645 4798 TOSCANIS CAFÉ BAR AND RESTAURANT PO Box 2067 Mansfield QLD 4122 Phone: 07 3349 2042 ZAMBRERO Level 2, 80 Wentworth Avenue Surrey Hills NSW 2010 Phone: 02 9252 9673

Food – Retail BASKIN ROBBINS ICE CREAM PO Box 3131 Pinkenba QLD 4008 Phone: 07 3860 6716 BEARD PAPA 58 Gladesville Road Hunters Hill NSW 2110 Phone: 02 9817 7592 BEN & JERRY’S 219 North Rocks Road North Rocks NSW 2151 Phone: 1800 010 811 BOOST JUICE PTY LTD Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409 BRODIES MEALMAKERS 28 Curzon Street Tennyson Brisbane QLD 4105 Phone: 07 3392 7133 BUCKING BULL 5 Henry Street Loganholme QLD 4129 Phone: 07 3423 0555

COLD ROCK ICE CREAMERY Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932

NO FILTER COFFEE 74 Silverglade Drive Elanora QLD 4221 Phone: 0404 712 278

CHOCOLATE GRAPHICS Phone: 07 5528 1400

NUTSHACK Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932

CRAVE ICE CREAMERY Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950 DONUT KING PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 FLANNERYS NATURAL GROCERS Unit 2/38 Eastern Service Road Stapylton QLD 4207 Phone: 07 3054 4395 FOODCO GROUP PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200 FRITZ GELATO PO Box 656 Toorak VIC 3142 Phone: 03 9826 6114 GELATINO Unit 2/48B Resource Way Malaga WA 6090 Phone: 08 9248 7999 GELATISSIMO PO Box 6646 Silverwater NSW 2128 Phone: 02 8845 0100 GOLDEN NUTS FRANCHISING 61A Athens Road Onehunga Auckland NZ Phone: +64 21 126 3059 INDIA AT HOME Unit 2/96-100 Rodeo Drive Dandenong VIC 3175 Phone: 03 9792 3839 ISLAND WAY SORBET PO Box 2058 Kingscliff NSW 2487 Phone: 02 6674 8461 KICK! JUICE BARS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 LAS OLAS 10 Pearl Street Torquay VIC Phone: 03 5264 8877 LENARD’S CHICKEN PO Box 5630 West End QLD 4101 Phone: 1800 068 111 LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552 MRS FIELDS BAKERY CAFÉ Unit 11 / 7-15 Gundah Road Mt Kuring gai NSW 2080 Phone: 02 9472 8555 NEW ZEALAND NATURAL Level 3 / 8 West Street North Sydney NSW 2060 Phone: 1300 051 494 NIGHTOWL CONVENIENCE 1/184 Main Street Kangaroo Point QLD 4169 Phone: 0475 980 219

PRIMAL PANTRY 5 Henry Street Loganholme QLD 4129 Phone: 07 3252 5960 ROYAL COPENHAGEN ICE CREAM CONE CO. PO Box 382 Mona Vale NSW 2103 Phone: 02 9997 2296 SALSAS MEX FRESCAS! level 1, tower 2 Chadstone Place, 1341 Dandenong Rd, Chadstone VIC 3148 Phone: 03 9508 4409 SKEWERZ KEBABZ 5 Henry Street Loganholme QLD 4129 Phone: 07 3175 0637 SMOOTHIE FACTORY L54, 111 Eagle Street Brisbane QLD 4000 Phone: 1300 880 382 SPAR AUSTRALIA Locked Bag 30 Acacia Ridge QLD 4110 Phone: 07 3715 3000 THE SOURCE BULK FOODS PO Box 890 Mullumbimby NSW 2482 TOKYO SUSHI KITCHEN Phone: 0447 091 334 TRAMPOLINE GELATO Level 9, 616 St Kilda Road Melbourne VIC 3004 Ph: 1300 003 326 TUTTI FRUTTI PO Box 308 South Perth WA 6951 Phone: 08 6181 3584 WASABI WARRIORS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 WRAY ORGANICS PO Box 1277 Coolangatta QLD 4225 Phone: 07 5536 7291 YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 3013 Phone: 1300 734 433

“As long-established sources of employment have shed staff, especially in the hard-hit tourism, travel and hospitality sectors, many hard working Australians are betting on themselves for the next chapter of their career.” Mary Aldred

Food – Take Away A LA TURKO 3/7 Birmingham Avenue Villawood NSW 2163 Phone: 02 9723 0300 ALI BABA 29 Williamson Road Ingleburn NSW 2565 Phone: 02 9829 8600 BING BOY 308-320 (Shop 8) Grange Road Kidman Park SA 5025 Phone: 08 8356 4749 BK’S TAKEAWAY “95 Princes Hwy, Trafalgar VIC 3824” (03) 5633 2131 BUBBAS PIZZA PASTA & MORE 284 Bridge Road Richmond VIC 3121 Phone: 03 9427 7874 BURGER EDGE PO Box 272 Altona VIC 3018 Phone: 0459 220 141 BURGER URGE FRANCHISING Level 1 4/15 Lamington Street New Farm QLD 4005 Phone: 0438 791 984 CHARCOAL CHICKEN EXPRESS Cnr Alexander Drive & Grand Promenade Dianella Stirling Perth WA Phone: 08 9276 9122 CHICKEN EXPRESS SYSTEM PO Box 912 Fairfield NSW 2165 Phone: 0415 500 500 COAST TO COAST THE GOLDEN ROAST PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700 COOLABAH TREE CAFÉ PO Box 226 Arundel QLD 4214 Phone: 07 5573 0255 COUNTRY CHICKEN 2190 Gold Coast Highway Miami QLD 4220 Phone: 07 5628 7032 CROISSANT EXPRESS PO Box 7399 Cloisters Square WA 6850 Phone: 08 9321 5844 CRUST GOURMET PIZZA BAR PO Box 1549 Southport QLD 4215 Phone: 07 5591 3242 DOMINO’S PIZZA Level 5 KSD1, 485 Kingsford Smith Drive Hamilton QLD 4007 Phone: 1300 131 888 EAGLE BOYS DIAL-A-PIZZA Level 1, 493 Ipswich Road Annerley QLD 4103 Phone: 07 3373 1000 FANCY FILLINGS Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400 FIVE DOGS 290 Brunswick Street Fortitude Valley QLD 4006 Phone: 0432 455 444

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AU S T R A LI A N f ra nchise lis ting s FITCHIPS PO Box 218 Subiaco Perth WA 6904 Phone: 08 9444 5100

OLIVER’S REAL FOOD PO Box 3678 Tuggerah NSW 2259 Phone: 0434 390758

GFC CAFÉ Unit 1/61 Link Crescent Coolum Beach QLD 4573 Phone: 07 5495 3157

PASTAGOGO 259 Anley Road Malvern Park SA 5061 Phone: 0402 211 599

GOLDEN ROAST (THE) PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700

PIZZA CAPERS PO Box 1549 Southport QLD 4215 Phone: 07 5591 3242

GOLDEN FRIED CHICKEN Phone: 1800 802 662

PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023

GO SUSHI PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 HEALTHY HABITS Level 6, 428 George Street Sydney NSW 2000 Phone: 1300 003 326 HOMBRE MEXICAN CANTINA Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950 HUNGRY JACK’S Level 1, 15-19 Swanston Street Melbourne VIC 3000 Phone: 03 9831 7100 JESTERS Phone: 1800 221 250 KFC 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3000 LIV-EAT Level 3, 118 Liverpool Street Hobart TAS 7000 LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552 MAD MEX FRESH MEX GRILL Q537 Queen Victoria Building Sydney NSW 1230 Phone: 02 8115 9550 MARIES PIZZA U 8 2527 Gold Coast Highway Mermaid Beach QLD Phone: 1300 4627 437 MCDONALD’S AUSTRALIA 21-29 Central Avenue Thornleigh NSW 2120 Phone: 02 9875 6666 MOEVENPICK ICE CREAM 254-294 Wellington Road Mulgrave VIC 3170 Phone: 1800 633 200 NEW YORK SLICE PIZZA Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950 NOODLE BOX Suite 13a 661-663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200 OCEAN MASTER INTERNATIONAL PO Box 5327 Marrickville NSW 1475 Phone: 02 8004 2998 OGALO PORTUGESE STYLE CHICKEN 18/2-8 Campbell Street Artarmon NSW 2064 Phone: 02 9438 1711

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PIZZA TEMPTATIONS Shop 2/1 Brygon Creek Drive Upper Coomera, Gold Coast QLD Phone: 1300 22 33 17 PURE+NATURAL Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400 PRETZEL WORLD Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932

THE POULTRY PLACE Phone: 1300 558 278 THE SMOOTHIE FACTORY PO Box 794 Sunny Bank QLD 4109 Phone: 1300 880 382 URBAN BURGER PO Box 91 Oxenford QLD 4210 Phone: 07 5580 1608 WOKINABOX 13A / 663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200 XQUISITO PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 765 081 YOGURTLAND AUSTRALIA 50 Hunter Street Newcastle NSW 2300 Phone: 1300 709 709

green business

RED ROCK NOODLE BAR PO Box 1463 Capalaba QLD 4179 Phone: 1300 473 376 RICE WORKSHOP 11/171-183 Rooks Road Vermont VIC 3133 Phone: 1300 764 484 SALSAS MEX FRESCAS! Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd Chadstone VIC 3148 Phone: 03 9508 4409 SANDWICH CHEFS Phone: 03 9856 4400 SARPINO’S PIZZERIA Phone: +65 6276 0364 SCHNITZ FRANCHISING Level 2, 3 River Street South Yarra VIC 3141 Phone: 1300 729 900 SPUDBAR 197A Waverley Road Malvern East VIC 3145 Phone: 03 9571 0600 STAX SUBS & COFFEE Phone: 08 8272 8488 STIR CRAZY PO Box 1776 Rozelle NSW 2039 Phone: 0413 136 271 SUBWAY® RESTAURANTS PO Box 313 Fortitude Valley QLD 4006 Phone: 1800 630 355 SUMOSALAD Suite 2, Level 3, 104 Commonwealth Street Surry Hills NSW 2010 Phone: 02 7200 4300 SUNSHINE KEBABS Office 12, 3245 Logan Road Underwood QLD 4119 Phone: 07 3219 8699 TASTY THAI 109 / 260 Collins Street Melbourne VIC 3000 Phone: 03 9654 9899

SUPERGREEN SOLUTIONS AND FRANCHISING 161 Ingham Road, West End, Qld 4810 Contact: Sean Cochrane Phone: 07 4772 7655 or 0481167423 Email: franchise@supergreensolutions.com.au Website: www.supergreensolutions.com.au Business description: SuperGreen Solutions have been globally trusted energy efficient products specialist for over 20 years’ with over 81 locations in 9 countries. SuperGreen recently released a mobile version of the bricks and mortar model in the form of SuperGreen ‘Direct’. Which is simply a mobile One stop - Energy Efficient products showroom. SuperGreen Direct Franchisees enjoy the ability of going directly to where the business is, when needed. i.e. Home shows, Display Homes, Builders, Eco- Fiesta’s, Commercial and residential clients. Our Franchisees Demonstrate & Display, Print the Quote, Sign the deal, Email the invoice and take the deposit from within a fully connected SuperGreen Mobile office. At the same time, these franchisees enjoy the freedom of working when they want, without the need for costly premises and leases. Membership: FCA Year established: 1999 Number of franchise outlets: 81 Initial franchise fee: $48,000 + GST Training and support: Yes Locations available: National

“Women generally have really strong communications skills. They can articulate a vision and generate excitement about a team project.” Corina Vucic

Hairdressing BLOW DRY BAR 10 Vawser Court Coramandal Valley SA 5051 Phone: 0400 228 053 CAPELLI ARMADALE Phone: 03 9822 3183

LATTOUF HAIR SPA Shop 3013 Top Ryde City Shopping Centre 102-129 Blaxland Road Ryde NSW 2112 Phone: 1300 363 737 MAESTRO HAIRDRESSING 90 Douglas Parade Williamstown VIC 3016 Phone: 03 9397 5983

JOHN BRENNAN HAIR FRANCHISING PO Box 266 Glenorie NSW 2057 Phone: 02 9453 4865

RODNEY WAYNE HAIRDRESSING PO Box 825 Shortland Street Auckland CBD Phone: +64 9 358 4644

FRANCK PROVOST 100 William Street Woolloomooloo NSW 2011 Phone: 02 9331 5147

SALON EXPRESS PO Box 344 North Perth WA 6906 Phone: 08 6363 7030

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200

SMART CUTS™ 118 Queens Street Melbourne VIC 3000 Phone: 03 9640 0062 TONI + GUY HAIRDRESSING Phone: 02 9380 2299

Health & Fitness 9ROUND 238 Old Cleveland Rd, Coorparoo, Brisbane QLD 4151 Phone: +64 27 672 2312

Just Cuts First Floor, 4-6 Kingsway, Cronulla, NSW 2230 Contact: Zenardia Anderberg Phone: (AUS) 02 9527 5444 (NZ) 0800 100 114 Email: bdm@justcuts.com Website: www.justcuts.com Business description: You don’t have to be a hairdresser to own a Just Cuts. You will have access to a proven system that has been working for 30 years across Australia, New Zealand and the UK. Hairdressing is classified as an essential service meaning that they are absolutely necessary, even during a pandemic – in good times and in bad times, hair grows. Our business model allows for qualified stylists to run the business for you. Just Cuts provides easy and convenient quality haircuts for the whole family and a range of salon quality, paraben-free haircare and styling products stocked exclusively in Just Cuts Salons which provides an additional income stream to your business when you become a Just Cuts Franchisee. Style your work and life, your way with Just Cuts – the largest hairdresser in the Southern Hemisphere! Membership: Franchise Council of Australia (FCA) Hair & Beauty Australia Industry Association (HABA) Australian Hairdressing Council (AHC) Year established: 1982 Number of franchise outlets: Over 220 Initial franchise fee: $17,500 - $35,000 Investment required: $85,000 – $260,000 Training & support: Get all the support you need from the qualified team at the Head Office Academy, who will provide you with business, operational and marketing support to run your business and achieve your goals. Locations available: Australia, New Zealand and the UK.

“Do not think of the lease fee as a monthly expense, treat it as a long term commitment.” Peter Buckinham

ALIVE CLINICS 1/47 Taree Street Burleigh QLD 4220 Phone: 07 5593 4489 ANYTIME FITNESS Level 2, 71 Longueville Rd Lane Cove NSW 2066 Phone: 02 9415 5300

CURVES INTERNATIONAL 100 Ritchie Road Woodway TEXAS 76712 Phone: +254 399 8409 DESTINATION FOR MEN 35 Unley Road Parkside SA 5063 Phone: 08 8357 3610 EFM HEALTH CLUBS PO Box 3066 Unley SA 5061 Phone: 1300 336 348 ENVIE FITNESS Suite 505, 19a Boundary Street Rushcutter Bay NSW 2011 Phone: 02 9332 2824 F45 TRAINING NSW Phone: 02 8006 9599 FAD CHEER AND DANCE Unit 1, 52 Neumann Road Capalaba QLD 4157 Phone: 1300 362 728 FERNWOOD WOMEN’S HEALTH CLUBS Level 1, 475 Flinders Lane Melbourne VIC 3000 Phone: 03 9630 8800 FITNESS ENHANCEMENT Phone: 07 5596 6617 FITNESS MATTERS Shop 4-5 25 Benabrow Avenue Bellara QLD 4507 Phone: 07 3408 6000 FOOTBALL STAR ACADEMY 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 372 300

ARTHUR MURRAY DANCE STUDIOS Phone: 02 9439 2061

GENESIS FITNESS CLUB 20 Longstaff Road Bayswater VIC 3153 Phone: 1300 464 363

BACK IN MOTION HEALTH GROUP 1/327 Police Road Mulgrave VIC 3170 Phone: 1300 859 581

GOLD’S GYM 81 Gozzard Street Gungahlin ACT 2913 Phone: 02 6280 4987

BACKCARE & SEATING 501 Nepean Highway Brighton VIC 3186 Tel: 03 9591 6200

HEALTHY INSPIRATIONS PO Box 3280 Darra QLD 4076 Phone: 07 3177 0842

BODIEZ 24/7 Level 1/471 South Pine Road Everton Park QLD 4053 Phone: 0488 556631

HIDOW AUSTRALIA 1/76 Township Drive Burleigh Heads QLD 4220 Phone: 1300 911 442

BODYTECH 269 Bay Street Brighton NSW 2216 Phone: 0414 099554

HYPOXI AUSTRALIA 7 Blackfriars Street Chippendale NSW 2008 Phone: 02 9281 2033

BOXING FIT 4/11 Salmon Street Port Melbourne VIC 3207 Phone: 1300 269 348

Infinity Martial Arts Phone: 0412 424 664

COMPLETE FEET 535 Boronia Road Wantirna VIC 3152 Phone: 03 9720 7676 CONTOURS Suite 301, 19A Boundary Street Rushcutters Bay NSW 2011 Phone: 02 8353 5203 CORE9 FITNESS 2/384 Pittwater Road North Manly NSW 2100 Mobile: 0417 214 917 CRYO AUSTRALIA Phone: 1300 279 628

JETTS FITNESS 24/7 31 Brisbane Road Mooloolaba QLD 4557 Phone: 07 5458 5300 KIESER TRAINING CENTRES 41 Cecil Street South Melbourne VIC 3205 Phone: 03 9696 3599 KX PILATES 27 St Edmonds Road Prahran VIC 3181 Phone: 03 9510 8941 LIFECARE HEALTH Phone: 03 9529 8899 LISTEN TO YOUR BODY First Floor, 19-21 Centreway East Keilor VIC 3033 Phone: 03 9331 5673

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AU S T R A LI A N f ra nchise lis ting s MASSAGE ENVY Phone: 02 9762 5747

JIM’S ELECTRICAL Phone: 131 546

MATT FIDDES GROUP 12 Baronia Crescent Marcoola QLD 4564 Phone: 1800 840 403

LOLLYPOTZ GPO Box 1881 Canberra City ACT 2601 Phone: 1300 565 597

MOUNTAIN DESIGNS Phone: 07 3114 4330

THE E TEAM Eildon Road St Kilda VIC 3182 Phone: 1300 735 943

NEW LEVEL PERSONAL TRAINING STUDIOS 69A Anderson Street Yarraville VIC 3013 Phone: 03 9325 1808 ORANGETHEORY FITNESS Phone: 02 9043 0403 OZIFIT 163 High Street Wodonga VIC 3690 Phone: 0416 651 529

XPRESSO DELIGHT PYT LTD 5023 Emerald Island Drive Carrara, QLD 4211 Phone: 0414 669 101

Home Services

BLACK AND WHITE HOME SERVICES PO Box 1131 Morayfield QLD 4506 Phone: 1300 133 811 CIRILLO LIGHTING & CERAMICS 173 Gladstone Street Fyshwick ACT 2609 Phone: 02 6280 4377 COLONIAL PLANTATION SHUTTERS 201 Riverview Road Clareville NSW 2107 Phone: 02 9973 1718 COMPLETE PROPERTY REJUVENATION 33 Theresa Avenue Melbourne VIC 3149 Phone: 1300 136 706

1800-GOT-JUNK? Phone: 1800 468 586

DECKSEAL PO Box 4093 Burwood East VIC 3151 Phone: 1 800 332 525

AIRCOAT AUSTRALIA 1 Griffith Avenue Bentleigh East VIC Phone: 1800 247 262

DIAL-AN-ANGEL PO Box 543 Edgecliff NSW 2027 Phone: 1300 721 111

AMALGAMATED PEST CONTROL PO Box 74 Archerfield QLD 4108 Phone: 07 3277 4444

ECO PEST CONTROL 9 Milla Court Kilburn SA 5084 Phone: 13 14 40

RESSLEEP Phone: 0417 272 017

AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS Unit 2, 8 Villanova Street Wanneroo WA 6065 Phone: 1300 131 289

ELITE CARPET DRY CLEANING 6 Dulwich Street Loganholme QLD 4129 Phone: 07 3801 2115

RUSH HOUR AUSTRALIA PO Box 236 Oatlands NSW 2117 Phone: 1300 007 874

AUSTRALIAN CARPET DYING PO Box 1039 Niddrie VIC 3042 Phone: 03 9325 4111

PEAK PHYSIQUE HOT YOGA Head Office – Noosa Heads QLD Phone: 0477 706 832 PLUS FITNESS 24/7 PO Box 76 Camden NSW 2570 Phone: 02 4648 2099 PREGGI BELLIES Level 1, 93-95 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 9733

SALTS OF THE EARTH 89 Victoria Avenue Albert Park VIC 3206 SHE FITNESS 502/176 Glenmore Rd, Paddington NSW 2021 Phone: 1300 561 800

Home Based Businesses ALL STRIPPED 23 Shearson Crescent Mentone VIC 3194 Phone: 03 8677 7722 BATHROOM WERX 3 Harrow Street Preston VIC 3072 Phone: 1800 644 171 CM BUSINESS Phone: 1800 262 340 CRAZY CANDLES 10 Jingella Street Hope Island QLD 4212 Phone: 07 5530 1171 ECOKLEENSOLAR 32 Glastonbury Drive Mudgeeraba QLD 4213 Phone: 1300 787 061 ENSUITES ON TOW 1B/294 New Cleveland Road Tingalpa QLD 4173 Phone: 0477 799 033 FORTUNE PLUS Level 5, 26 Orchid Avenue Surfers Paradise QLD 4217 Phone: 1800 041 274 JIM’S BATH SURFACING Phone: 131 546 JIM’S COMPUTER SERVICES Phone: 131 546

Fantastic Services Group

BATHROOM WERX 3 Harrow Street Preston VIC 3072 Contact: George Yammouni Phone: 1800 644 171 Fax: 1300 765 266 Email: franchise@bathroomWERX.com Website: www.bathroomWERXfranchise.com Business description: Breathe NEW life into any bathroom – domestic or commercial - without the hassle and expense of renovating. Established in 1986, Bathroom Werx specialises in quick and affordable bathroom makeovers saving our Clients thousands of dollars. Our Clients include Hotels, Government Housing, Real Estate Groups, Facilities Managers and home owners. We manufactures our own unique WERX Enamel specifically formulated for bathrooms and CSIRO tested. With over 33 years’ experience in the Business you too can make big money in bathrooms! Year established: 1986 Membership: FCA & HIA Number of franchise outlets: 20 Initial franchise fee: $45,000 plus Vehicle Investment required: Additional $10,000 Working Capital Training & support: Earn $1,000/week during your 4 week training period. Locations available: Australia wide locations available - call to enquire.

2/198 St.Kilda Rd, St.Kilda VIC 3182 Phone: 1300 333 247 Email: info@joinfantastic.com.au Website: joinfantastic.com.au Business description: Depending on the experience and qualifications you have, you can choose various franchise packages and start a business under the Fantastic Services brand. Handyman, pest control, gardening, cleaning or waste removal – we’ve got you! We offer a tech-driven and people-oriented business model, full training and ongoing support, individual coaching and access to easy-to-use software tools and mobile apps that help you manage your business easily and help you increase your earnings. Membership: AFA, QFA, EWIF Year established: 2009 Number of franchise outlets: 530+ Initial franchise fee: from $3,000 Investment required: from $9,300 Training & support: All franchise partners receive professional support and guidance from day one by the same managerial team that has grown the Fantastic Services brand. Locations available: Brisbane, Perth, Melbourne, Sydney, Adelaide FIX ‘N’ CHIPS PO Box 1051 Barwon Heads VIC 3227 Phone: 1300 349 624 FOUR SEASONS GUTTER PROTECTION Unit 23/63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523 GREENBIZCHECK Phone: 1300 552 335

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GREY ARMY MANAGEMENT 1 / 56 Harley Crescent Condell Park NSW 2200 Phone: 0408 544 854

SPRAY PAVE GPO Box 501 Greenacres SA 5086 Phone: 1 800 688 888

GUTTER-VAC PO Box 108, Albion Business Centre Albion QLD 4010 Phone: 07 3357 6270

SUPER SHOWER SEAL Phone: 0433 150 273

HANNAFORD - SEED PROTECTION SPECIALIST Level 3, 70 Hindmarsh Square Adelaide SA 5000 Phone: 08 8112 0900 HIRE A HUBBY Suite 9B/9-11 Commercial Road Kingsgrove NSW 2208 Phone: 1800 803 339 HOME SERVICE PROFESSIONALS PO Box 38 Holden Hill SA 5088 Phone: 08 8297 4744 HOME SORTED! PO Box 197 Keilor East VIC 3033 Phone: 1300 30 11 77

TERMICAM PO Box 369 Glen Waverley VIC 3150 Phone: 1300 837 642 THE MINDERS 6/585 Blackburn Road Notting Hill VIC 3168 Phone: 03 9561 0244 UNITED HOME SERVICES Unit 10/195 Prospect Highway Seven Hills NSW 2147 Phone: 02 9838 0444 WENATEX PO Box 301 The Gap QLD 4061 Phone: 1300 858 139

JIM’S BATH RE-SURFACING Phone: 131 546

V.I.P. HOME SERVICES Phone: 13 26 13

JIM’S PEST CONTROL Phone: 131 546

V.I.P. HOME SERVICES FENCING & HOME MAINTENANCE National Office - Unit 9/35 Progress Street Mornington VIC 3931 Phone: 03 5975 7379

MAGNETITE WINDOW COVERS 36 Garema Circuit Kingsgrove, NSW 2208 Phone: 02 9565 4070 MANNINGS AV Suite 343/80 The Pines Shopping Centre Elanora QLD 4221 Phone: 1300 137 891 MARRS CURTAINS, BLINDS & SHUTTERS PO Box 129 Kellyville NSW 2155 Phone: 1300 306 751 MATTRESS DOCTOR AUSTRALIA 13 Aberdour Avenue Rouse Hill NSW 2155 Phone: 1300 387 864 MATTRESSKLEEN AUSTRALIA 2-18 Excelsior Road Cronulla NSW 2230 Phone: 0431 845 031 MINC SERVICES PO Box 353 Aspley QLD 4034 Phone: 1300 88 6462 MURRAY PEST & WEED CONTROL PO Box 2263 Kent Town SA 5071 Phone: 08 8334 1000 PARADISE SHADE UMBRELLA’S Level 3, 16 Queensland Avenue Broadbeach QLD 4218 Phone: 1800 258 250 PUREPROTECT PO Box 576 Woollahra NSW 1350 Phone: 1800 664 602 REFACEIT 161 Cooroy Belli Creek Road Cooroy QLD 4563 Phone: 0413 802 226 RYCO 24•7 19 Whitehall Street Footscray VIC 3011 Phone: 03 9680 8000

COOCHIE HYDROGREEN PO Box 3371 Manuka ACT 2603 Phone: 1800 245 955

TAPS’N TOILETS PO Box 380 Strathpine QLD 4500 Phone: 1800 801 617

HOUSEWORK HEROES Phone: 1300 722 622

JIM’S POOL CARE Phone: 131 546

Landscaping & Gardening

Hotels, Motels & Apartments ACCOR HOTELS Phone: 02 9280 9820 QUEST APARTMENT HOTELS Phone: 1800 334 033

Internet APEX PACIFIC 68 Crewe Place Rosebery NSW 2018 Phone: 02 9662 3433 BLOOMTOOLS 3/2 Boston Court Varsity Lakes QLD 4227 Phone: 1300 399 399 DIGITAL DREAMS PO Box 246 Pacific Fair QLD 4218 Phone: 07 5560 2603 EXA WEB SOLUTIONS 1186 Toorak Road Camberwell VIC 3124 Phone: 03 9889 6888 HI SPEED INTERNET KIOSKS PO Box 186 Burwood VIC 3125 Phone: 1300 611 001 NOQ 58 Brougham Place North Adelaide SA Phone: 1800 028 128 THE CASH BACK APP Level 5, 320 Adelaide Street Brisbane QLD 4000 Phone: 07 3010 9755 WEBSITEGURUS Suite 8, 303 Maroondah Highway Ringwood VIC 3134 Phone: 03 9010 5760

Fantastic Services Group 2/198 St.Kilda Rd, St.Kilda VIC 3182 Phone: 1300 333 247 Email: info@joinfantastic.com.au Website: joinfantastic.com.au Business description: Depending on your qualifications, you can provide various gardening services under the Fantastic Services brand. We will provide you with full training and individual coaching to help you improve your earning potential. We’ll directly generate customers and book jobs for you, so you can focus on high-standard service delivery. As our franchisee, you will take advantage of our high-end technology, including an awardwinning CRM system and easy-to-use apps that will help you manage your business. Membership: AFA, QFA, EWIF Year established: 2009 Number of franchise outlets: 530+ Initial franchise fee: from $3,000 Investment required: from $9,900 Training & support: All franchise partners receive professional support and guidance from day one by the same managerial team that has grown the Fantastic Services brand. Locations available: Brisbane, Perth, Melbourne, Sydney, Adelaide FLOWER POWER 124 Newbridge Road Moorebank NSW 2170 Phone: 1300 042 273 FOX MOWING 13 Luderitz Close Hallett Cove SA 5158 Phone: 1800 369 669 GRAHAMS GARDEN CARE PO Box 7133 Loganholme Post Shop QLD 4128 Phone: 1300 134 035 HI HO CLEAN AND GARDEN 52 Bayview Drive Launceston TAS 7250 Phone: 0408 289 237 JIM’S MOWING Phone: 131 546 JIM’S TREES Phone: 131 546 KWIK KERB Phone: 1300 302 551 LOCAL TREE CARE 22 Kothes Lane Baranduda VIC 3691 Phone: 0417 684 571 SOFT STONE SCULPTURES PO Box 1507 Warriewood NSW 2102 Phone: 02 9811 1298 WEEDING WOMEN PO Box 747 Osborne Park DC WA 6916 Phone: 1800 247 484 2 0 2 1 F R A NCHIS E DIRECTORY | 89

AU S T R A LI A N f ra nchise lis ting s Mobile Franchises ARRIVE ON TIME APPLIANCE REPAIRS 13/1a Elizabeth Street Hastings VIC 3915 Phone: 1300 137 121 AUSSIE MOBILE GROOMING Phone: 1-800-PET-MOBILE AUS1ENERGIS 17 McClure Road Kensington VIC 3431 Phone: 1300 782 217 B & S MOBILE SHARPENING 9 Karnak Court Glen Waverley VIC 3150 Phone: 03 9560 1731 BASE ZERO MOBILE ROCKCLIMBING Phone: 0403 195 162 BOSETTI WINDOW SOLUTIONS Phone: 1300 997 409 BUGROFF PEST BUSTERS 4 Sloss Street Horsham VIC 3400 Phone: 1300 559 799 CAFE2U PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (CAFÉ2U) CAPPUCCINO XPRESS 30 Coghlan Road Subiaco WA 6008 Phone: 1300 523 388 COFFEE BELLA 7 Neumann Court Kunda Park QLD 4556 Phone: 1300 721 811 CREPE AFFAIR PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 CREPES (273 737) DRUG SAFE PO Box 1111 Crows Nest NSW 2065 Phone: 1300 DRUGSAFE ENZED HOSE DOCTORS PO Box 1022 Wodonga VIC 3689 Phone: 1800 651 362 ESPRESSO MOBILE CAFÉ Phone: 0414 355 947 FASTWAY COURIERS Level 9, 491 Kent Street Sydney NSW 2000 Phone: 1300 FASTWAY FIBRENEW INTERNATIONAL LTD 1/47 Sunnyside Road Scarborough Brisbane QLD 4020 Phone: 1 300 954 812 FILTAFRY 2187 Princes Highway Clayton South VIC 3168 Phone: 1800 666 664 FISHER & PAYKEL Level 1, 1 Eden Park Drive Macquarie Park NSW 2113 Phone: 1300 650 590

FORMALWEAR EXPRESS Phone: 1300 367 625 GRINNERS CATERING Phone: 1300 731 070 HAIRDRESSERS ON THE MOVE 12 Garie Place Frenchs Forest NSW 2086 Phone: 1300 004 247 HIRE A TRADESMAN PO Box 530 Elsternwick VIC 3185 Phone: 1300 79 HIRE (4473) HITMAN PROFESSIONAL PEST CONTROL 53 Commercial Drive Shailor Park QLD 4128 Phone: 07 3827 5000 HOME ICE CREAM 173-181 McDougall Street Toowoomba QLD 4350 Phone: 07 4699 9980

TOOLFORCE 1 Romford Road Kings Park NSW 2148 Phone: 02 9831 6555 VICTORY CURTAINS AND BLINDS 245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700 XPRESSO MOBILE CAFE PO Box 57 Carina QLD 4152 Phone: 1300 655 559

PEST CONTROL

HOSEMASTERS INTERNATIONAL 17 Kewdale Road Kewdale WA 6986 Phone: 08 9356 1711 INK ON THE RUN PO Box 4109 Illawong NSW 2234 Phone: 1800 465 786 JIM’S PEST CONTROL Phone: 131 546 JIM’S WINDSCREENS Phone: 131 546 MOBILE FILTRATION SERVICES (MANAFRY) 17 Ladymary Terrace Gympie QLD 4570 Phone: 1800 637 638 MOBILE HOSEFIXERS PO Box 3017 Caboolture BC QLD 4510 Phone: 07 5428 0321 NATIONAL DRONES PO Box 2322 Ivanhoe East VIC 3079 Phone: 1300 SKY VIEW (759 843) OVEN & BBQ CLEANING Phone: 0409 202 592 PRISTINE WATER SYSTEMS 2/28 Central Park Avenue Ashmore QLD 4214 Phone: 07 5597 0592 SHINE IT STAINLESS Phone: +64 21 777 109 SMALLPRINT AUS & NZ Unit 4, 2-4 Williams Grove Bonbeach VIC 3196 Phone: 1800 762 557 SNAP-ON TOOLS PO Box 6077 Seven Hills NSW 2148 Phone: AUS - 1800 762 766 | NZ - 0800 762 766 SuperGreen Solutions 161 Ingram Road Westend QLD 4810 Phone: 07 4772 7655 TENDER LOVING CUISINE Phone: 1300 786 333

FLAMIN’ SHARP PO Box 353 Bordertown SA 5268 Phone: 0417 877 476

THE IRONING ELF 58 Neville Lane Napoleons VIC 3352 Phone: 1300 476 353

FLIPPIN’ FRESH SEAFOOD 57 McLindens Road Barnawartha North VIC 3691 Phone: 0416 267 485

TIMBER DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 453 284

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TILE RESCUE PO Box 221 Hawks Nest NSW 2324 Phone: 1800 853 335

Fantastic Services Group 2/198 St.Kilda Rd, St.Kilda VIC 3182 Phone: 1300 333 247 Email: info@joinfantastic.com.au Website: joinfantastic.com.au Business description: Fantastic Services offers you a profitable franchise opportunity with low risk and quick ROI in the pest control industry. Apart from the recognisable brand name and proven business model, our pest control franchise package includes full training and ongoing support, coaching, access to our award-winning CRM system and apps that help you manage your business easily. Become part of a high-demand industry, get support by a reliable partner in the face of Fantastic Services. Membership: AFA, QFA, EWIF Year established: 2009 Number of franchise outlets: 530+ Initial franchise fee: from $3,000 Investment required: from $10,300 Training & support: All franchise partners receive professional support and guidance from day one by the same managerial team that has grown the Fantastic Services brand. Locations available: Brisbane, Perth, Melbourne, Sydney, Adelaide

Pet Stores, Products & Services ADVANCE PET SITTING PO Box 6515 Upper Mt Gravatt QLD 4122 Phone: 1300 873 277 AUSSIE POOCH MOBILE Unit 4, 13-15 Brewer Street Burpengary QLD 4505 Phone: 1300 369 369 BARK BUSTERS + DOG TRAINING PO Box 139 Dapto NSW 2530 Phone: 1800 067 710 CITY FARMERS DOGWASH PO Box 815 Willoughby NSW 2068 Phone: 0402 902 620 DON’T FRET PET! 67 Cooloolabin Road Yandina QLD 4561 Phone: 1300 307 021

DOGTECH Phone: 02 9554 9356 DOGUE FRANCHISING 240 Oxford Street Bondi Junction NSW 2022 Phone: 02 9386 1998 HYDRODOG MOBILE DOG GROOMING Suite 14, 209 Toorak Road South Yarra VIC 3141 Phone: 1300 659 055 JIM’S DOG WASH Phone: 131 546 LONELY PETS CLUB PO Box 1042 Brunswick VIC 3056 Phone 1300 283 353 METRODOGS 26-28 Donaldson Street Corryong VIC 3707 Phone: 02 6076 2888 PAMPERED PUP 12 Minimine Street Stafford QLD 4053 Phone: 0408 880 023 PAWS PET SITTERS PO Box 728 Everton Park QLD 4053 Phone: 1300 88 PAWS PERSONALISED PET PO Box 326 Budgewoi NSW 2262 Phone: 1300 COLLAR (1300 26 55 27) PET CAFE 589 Logan Road Greenslopes QLD 4120 Phone: 07 3397 5477 PET MOBILE PO Box 164 Lane Cove NSW 1595 Phone: 1300 137 101 PETS GALORE 8 Hodgson Street Toowoomba QLD 4350 Phone: 07 4632 6917 PETS PANTRY 7 Hartley Court Rosanna 3084 Victoria Phone: 1300 304 034 PETSTOCK 1/300b Gillies Street Ballarat VIC 3350 Phone: 0422 608 240 NOSE TO TAIL DOGWASH 237 Bush Road Albany, Auckland NZ Phone: +64 9 448 2227 TRU BLU DOG WASH PO Box 265 Warrnambool VIC 3280 Phone: 03 9998 5671

“It is essential for prospective franchisees to obtain independent legal advice from a lawyer experienced in franchising as well as independent accounting and taxation advice.” Stewart Germann

Photography EVENT PHOTOGRAPHY.COM 23 Karall Street Ormeau QLD 4208 Phone: 1300 551 749 FLASH MORFFEW PHOTOS Shop 5034, Level 5 Westfield Bondi Junction NSW Phone: 02 9389 5644 FRAMECOR 4 Vale Street Malaga WA 6090 Phone: 08 9249 5122 HOUSE GURU Phone: 0430 535 798 LITTLE IMAGES Phone: 1800 778 868 MSP PHOTOGRAPHY 2 Ball Place Wagga Wagga NSW 2650 Phone: 1800 069 976 PIXIFOTO & PORTRAIT PLACE 15 Ferndell Street South Granville NSW 2142 Phone: 02 8718 6900 SANDPIT PHOTOS 28/6 Jubilee Avenue Warriewood NSW 2102 Phone: 02 9979 9334 STARSHOTS GLAMOUR PHOTOGRAPHY 1/113-115 Oxford Street Darlinghurst NSW 2010 Phone: 02 9380 8023

Printing & Copying ICPRINT AND DESIGN Phone: 1800 427 746 KWIK KOPY AUSTRALIA PO Box 1138 North Sydney NSW 2060 Phone: 1300 251 787 LOYALTY PRINT 103/ 270 Pacific Highway Crows Nest NSW 2065 Phone: 1800 208 234 MAIL BOXES ETC (MBE) 54 Alexander Street Crows Nest 2065 NSW Phone: 1800 556 245 MINUTEMAN PRESS 316/19 Milton Parade Malvern VIC 3144 Phone: 03 9832 0873 POSTNET AUSTRALIA Suite 8 / 283 Alfred Street North Sydney NSW 2060 Phone: 02 9953 7070 QUICK COLOURPRINT.COM.AU 7/85-91 Broun Avenue Morley WA 6062 Phone: 1300 784 250 READY STEADY PRINT PO Box 9053 Brighton VIC 3186 Phone: 1300 601 609

TAPSNAP AUSTRALIA 120 Erina Street East Gosford NSW 2250 Phone: 1800 827 762 VIVA LIFE PHOTOGRAPHY Phone: 1300 00 8482

“There is no such thing as a “standard lease” and the terms of a lease will vary depending on the landlord.” Evelyn Marcou

Pool & Spa JIM’S POOL CARE Phone: 131 546 KINGS C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 NARELLAN POOLS Suite 201, 2-8 Brookhollow Avenue Baulkham Hills NSW 2153 Phone: 1300 676 657 POOLWERX 10 Camford Street Milton QLD 4064 Phone: 1800 489 735 SWIMART Phone: 02 9898 8666 Clark Rubber Administration Building, 254 Canterbury Road Bayswater, VIC 3153 Phone: 13 80 90

Snap Print Design Websites Ground Floor, Bldg D, 12-24 Talavera Road, North Ryde NSW 2113 Contact: Peter Fiasco Phone: 0477 929 393 Email: franchiseenquiries@snap.com.au Website: www.snap.com.au Business description: The sophisticated Snap Centre of today is a far cry from the convenience of the corner printer of the 60s, Snap is one of the most recognised brands in Australia with a reputation in its field of quality production and service, and a commitment to people. Snap continues to evolve its franchise model and is building on its reputation for innovation and embracing change through the introduction of new products and services combining the best of traditional print with online marketing solutions. We are Multiple Award Winning Australian Franchise Success Story that has expanded its successful franchise model into Master Franchises in Ireland and New Zealand. Membership: Franchise Council of Australia, Franchise Council of New Zealand & Print Industries Association of Australia. Year established: 1899 Number of franchise outlets: 150+ - AUS & NZ Initial franchise fee: $35,000 AUD Investment required: From $50,000 AUD Training & support: Yes - extensive Locations available: Yes - Limited strategic areas WORLDWIDE ONLINE PRINTING Unit 31, 112 McEvoy Street Alexandria NSW 2015 Phone: 02 9386 9708

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AU S T R A LI A N f ra nchise lis ting s Real Estate & Property Services AIDA REAL ESTATE PO Box 8227 Toowoomba South QLD 4350 Phone: 1300 243 200 BARRY PLANT REAL ESTATE Level 2/860 Doncaster Road Doncaster East VIC 3109 Phone: 03 9840 9555 BEVANS REAL ESTATE 10/345 Lawrence Hargrave Drive Thirroul NSW 2515 Phone: 02 4267 3444 BIGGIN & SCOTT Level 1, 946 High Street Armadale VIC 3143 Phone: 03 9828 4500 CENTURY 21 AUSTRALIA Level 3, 33 York Street Sydney NSW 2000 Phone: 02 8295 0600 CHANGINGPLACES PO Box 139 Balaclava VIC 3183 COLDWELL BANKER PO Box 5009 Gold Coast Main Centre Phone: 07 5528 3088 CREATIVE BY DESIGN PO Box 1360 Fyshwick ACT 2609 Phone: 1300 366 222 FRUIT PROPERTY Level 1, 188 Latrobe Terrace Geelong VIC 3220 Phone: 03 5249 4949 GO GECKO PROPERTY SALES Phone: 07 3633 6900 GO PRIVATE PO Box 7129 Geraldton WA 6530 Phone: 0427 960 812 HARCOURTS Amy Johnson Place Brisbane QLD 4009 Phone: 07 3839 3100 INDEPENDENT PROPERTY INSPECTIONS 6 Oberon Court Dynnyrne TAS 7005 Phone: 0418 120 828 INSPECT MY HOME 4/9 Millenium Circuit Helensvale QLD 4212 Phone: 1300 337 447 JDL STRATEGIES Suite 11, Glenham Plaza, 17 Karp Crt Bundall QLD 4217 Phone: 07 5557-3888 LAING AND SIMMONS REAL ESTATE 11/15 Castlereagh Street Sydney NSW 2000 Phone: 02 9291 7000 MBCM STRATA SPECIALISTS 5/2 Compark Circuit Mulgrave VIC 3170 Phone: 03 9560 0770 PRD NATIONWIDE GPO Box 2750 Brisbane QLD 4001 Phone: 07 3229 334 PROFESSIONALS SERVICE CENTRE 9/63 Annerley Road Woolloongabba QLD 4102 Phone: 07 3846 1800

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PROPERTY GUYS 129 Baptist Street Redfern NSW 2016 Phone: 0434 964887 RAINE & HORNE Level 5, 55 Harrington Street Sydney NSW 2000 Phone: 02 9258 5400 RAY WHITE REAL ESTATE Level 26, 111 Eagle Street Brisbane QLD 4000 Phone: 07 3231 2200

CFM (CORDLESS FILTER MACHINE) Phone: 0401 838 040 CIVIC VIDEO Locked Bag 5001 Alexandria NSW 2015 Phone: 02 9206 8800 FRENCHAMS INDOOR PLANT HIRE 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755

RE/MAX AUSTRALIA Phone: 07 3007 9000

HERTZ AUSTRALIA Level 15, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9698 2444

REAL ESTATE INVESTAR 40 Commercial Drive Ashmore QLD 4214 Phone: 1300 737 782

HIRE FOR BABY 605 Keilor Road Niddrie VIC 3042 Phone: 1300 363 755

RESICERT PROPERTY INSPECTIONS PO Box 22 Midland DC WA 6936 Phone: 1800 737 423

HOME ENTERTAINMENT EXPRESS Phone: 1800 736 897

R&W REAL ESTATE Level 10, 6-10 O’Connell Street Sydney NSW 2000 Phone: 02 9299 8177 RICHARDSON AND WRENCH Phone: 02 9299 8177 STOCKDALE & LEGGO Building 6, Suite 61, 195 Wellington Road Clayton VIC 3168 Phone: 03 9529 4955 TOP SNAP Level 3, 140 Bundall Road Bundall QLD 4217 Phone: 02 9969 5832 TRIPLE O PROPERTY MAINTENANCE 1/51 Parer Road Airport West VIC 3042 Phone: 03 9310 3911

Recreation & Leisure DESIGN IMPORTANCE 105 Parer Road Airport West VIC 3042 Phone: 1300 650 309 JOHNNO’S CAMPER TRAILERS PO Box 113 Maryborough QLD 4650 Phone: 1300 725 451 POLE DIVAS Studio 3/22 Cecil Place Prahran VIC 3181 Phone: 03 9529 3399

Rent or Hire AARONS COFFEE AT WORK 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365 BCT TRANSFERS Brisbane Airport 42-44 Qantas Drive Brisbane Airport QLD 4009 Phone: 1300 763 005 BOAB BOAT HIRE PO Box 3140 Minnamurra NSW 2533 Phone: 1300 002 622 BUDGET RENT A CAR AUSTRALIA Tower B Level 1 197 Coward Street Mascot NSW 2020 Phone: 02 9578 1000

JIM’S SKIP BINS Phone: 131 546 LOCAL APPLIANCE RENTALS 807, 1 Queens Road Melbourne VIC 3004 Phone: 1800 980 650 NETWORK CAR & TRUCK RENTALS PO Box 210 Bundoora MDC VIC 3083 Phone: 03 9326 0631 MR RENTAL 483 Lutwyche Road Lutwyche QLD 4030 Phone: 07 3622 2888 OZERENTALS PO Box 156 Moonah TAS 7009 Phone: 0414 898 095 RENT THE ROO PO Box 2150 Howrah LPO TAS 7018 Phone: 02 6247 3826 RENT WITH STYLE PO Box 2960 Rowville VIC 3178 Phone: 1300 73 23 83 THE FRENCHAMS GROUP 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755 THRIFTY CAR RENTAL 52-60 Kent Road Mascot NSW 2020 Phone: 02 8337 2700 TROPICAL PLANT RENTALS 6 Pedvin Place Annangrove NSW 2156 Phone: 1800 631 365

“There are a range of things that franchisors seek out in prospective franchisees, and the importance they place on different characteristics may vary based on the type of business and industry they operate within.” James Scurr

Retail

7-Eleven Stores Pty Ltd contact Details: QLD: Brett Redding Email: bzr@7eleven.com.au Phone: 0407 877 674 VIC: Peter O’Hara Email: pwo@7eleven.com.au Phone: 0408 175 534 NSW: Shayne Boogaard Email: szh@7eleven.com.au Phone: 0418 136 156 WA: Edris Mukarram Email: ewm@7eleven.com.au Phone: 0436 658 741 Website: www.7elevenfranchise.com.au Business description: At 7-Eleven, we take a different approach to franchising. We take care of the things that are a hassle about being a small business owner, and provide you with support every step of the way. We’re looking for people with bundles of energy, love providing customers with great service, are great leaders and communicators and have an eye for detail. So if you think you’ve got what it takes, we’d love to hear from you. Membership: FCA, AACS Year established: 1977 Number of franchise outlets: 700+ Investment required: $400,000 to $1,000,000+ Training & support: Intensive 8 week training course and extensive ongoing support Locations available: VIC, NSW, QLD, ACT, WA. ACCOLADES AND MORE PO Box 348 Wyong NSW 2259 Phone: 02 4353 8583 AGL RETAIL ENERGY Locked Bag 1837 St Leonards NSW 2065 Phone: 02 9921 2999

“For businesses that have already been trading for six months, a short-term unsecured business loan is worth considering. They can be used to supplement new inventory, buy new equipment, expand or renovate stores, hire new staff and manage short-term cash flow.” Gavin Culmsee

AMBER GROUP AUST P/L

Beaumont Tiles

37 Bessemer Street Blacktown, NSW 2148 Contact: Andrew Younan Phone: 02 9621 0400 Fax: 02 9621 0401 Email: ayounan@ambertiles.com.au Website: www.ambertiles.com.au Business description: Established in 1973, Amber is Australia’s largest network of stone, paving and tile retail franchises. Amber has over 46 years’ experience in providing hard flooring advice, service and solutions to customers in the core business areas of floor tiles, wall tiles, natural stone, pavers, retaining walls and associated products. Strong brand and strap line – Amber has the answer... Membership: FCA Year established: Amber 1973, Franchising 1996 Number of franchise outlets: 22 franchised stores and 7 company owned Initial franchise fee: Nil Investment required: Dependent on store and site: $150K - $350K plus stock Training & support: Initial & ongoing training and support in business & product Locations available: NSW, ACT & QLD

National Support Office: 225 Marion Road, Marleston SA Contact: Franchise Team Phone: 08-8292 4444 Email: franchiseenquiry@tile.com.au Website: www.beaumont-tiles-com.au Business description: Beaumont Tiles are Australia’s largest tile group bringing the best and latest to our Australian customers – we supply more tiles to Australian homes and builders than and other retailer. Our Bathroomware offer and packages provides home builders and renovators a one stop shop service. We are proudly unique in what we do and how we do it and each and every person is valued for their contribution and effort. Year established: 1960 – First franchise in 1990 Membership: FCA Number of franchise outlets: 91 as part of our 115 strong store network Initial franchise fee: $52,000 + GST (includes opening promotion) Investment required: $330,000 to $420,000 +GST Training & support: Extensive in house training provided Locations available: NSW, VIC, Qld and SA

AMCAL - SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215

BEDS FOR BACKS 1640 Hume Highway Campbellfield VIC 3061 Phone: 03 9359 6004

ANDERSENS FLOOR COVERINGS 29 Western Drive Gatton QLD 4343 Phone: 1800 016 016 APCO SERVICE STATIONS 343-355 Thompson Road Geelong North VIC 3215 Phone: 03 5278 6988 AUSSIE DISPOSALS Cnr Pound Road & South Gippsland Highway Dandenong VIC 3175 Phone: 03 9799 5777 AUSTRALIA POST GPO Box 1777 Melbourne VIC 3001 Phone: 1800 657 975 AUTOPRO 72-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111 BARBEQUES GALORE PO Box 195 Sydney Markets NSW 2129 Phone: 02 9735 4111 BATTERY BAR C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 BATTERY WORLD Level 3, 203 Wharf Street, Spring Hill, QLD 4000 Phone: 1300 793 209

Bedshed Franchising Pty Ltd 75 Howe St, Osborne Park WA 6017 Contact: Greg Prussia Phone: 0447 891 158 Email: gprussia@bedshed.com.au Website: www.bedshedfranchise.com.au Business description: Bedshed is an accredited franchise business model led by a professional management team. Backed by over 30 years of successful operation, Bedshed provides support, specialised advice, training and a proven structure which takes a lot of the risk out of running your own business. With 35 stores in a growing network Bedshed is committed to partnering with franchisees to help them achieve business success, while offering flexible hours and a fulfilling lifestyle. Membership: Franchise Council of Australia Year established: 1980 Number of franchise outlets: 35 Initial franchise fee: $75K Investment required: up to $900K Training & support: Comprehensive Locations available: TBA BEV MARKS BED AUSTRALIA 39 Technology Circuit Hallam VIC 3803 Phone: 03 8795 7900

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AU S T R A LI A N f ra nchise lis ting s BCF STORES P/L 4 Global Plaza Oxenford QLD 4210 Phone: 07 3482 7500 BICYCLE SUPERSTORE Unit 4 / 1488 Ferntree Gully Road Knoxfield VIC 3180 Phone: 03 9764 2233

DISCOUNT DRUG STORES - SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215 DOLLAR CURTAINS Factory 8/97-107 Canterbury Road Kilsyth VIC 3137 Phone: 03 9237 1200

BIKE FORCE 23154 Docklands Docklands VIC 8012 Phone: 03 9600 2050

DR BOOM 2/56-58 Buffalo road Gladesville, NSW 2111 Phone: 1800 Dr BOOM (1 800 37 2666)

BLUE SPIRIT PO Box 1318 East Doncaster VIC 3109 Phone: 03 9663 7045

DRUMMOND GOLF SHOPS PO Box 309 Braeside DC VIC 3195 Phone: 03 9565 1400

BrightEyes Hats Thongs Sunglasses PO Box 208 Red Hill Qld 4059 Phone: 1800 178 251

DYMOCKS 428 George Street Sydney NSW 2000 Phone: 02 9224 0491

Briggens Nunawading VIC 3131 Phone: 03 9879 1484

EARTHBORN 30 Collingwood Street Albion QLD 4010 Phone: 07 3385 8500

BSR GROUP PO Box 1296 Eagle Farm QLD 4009 Phone: 07 3414 8700 CAKE IT AWAY Level 1,426 Merrylands Road Merrylands NSW 2160 Phone: 02 9637 2555

FLOWERS BY FRUIT 5/328 King Georges Road Beverly Hills NSW 2209 Phone: 1300 767 325 FOODWORKS Level 1, 1601 Malvern Road Glen Iris VIC 3146 Phone: 03 9809 8600

HOUSE 425 St Kilda Road Melbourne VIC 3004 Phone: 03 9863 2388 HOWARDS STORAGE WORLD 4/49 Frenchs Forest Road Frenchs Forest NSW 2086 Phone: 02 9452 8888 IGA 218 Bannister Road Canning Vale WA 6155 Phone: 08 9311 6000 INBLOOM FLORIST Hornsby Westfield - K 102A Cnr Florence & Hunter St Hornsby NSW 2077 Phone: 02 9477 3177 IN.CUBE8R GALLERY 321 Smith Street Fitzroy VIC 3065 Phone: 03 9995 8643 INKSPOT 34 Percy Street Mordialloc VIC 3195 Phone: 1300 INKSPOT (465 776) INSPIRATIONS PAINT PO Box 705 Warners Bay NSW 2282 Phone: 02 4903 8777 KELLY SPORTS Suite 1, 1 Cookson Street Camberwell VIC 3124 Phone: 03 9384 2204

CALTEX AUSTRALIA Level 24, 2 Market Street Allianz Centre Sydney NSW 2000 Phone: 02 9250 5000

FORTY WINKS 8 Holly Drive Dingley VIC 3172 Phone: 03 9558 0044

CARPET COURT FLOORING CENTRES Building 2, Level 1 195 Wellington Road Clayton VIC 3168 Phone: 1300 CARPET (22 77 38)

FREECHOICE STORES PO Box 87 Oxenford QLD 4210 Phone: 07 5573 3755

CARTRIDGE WORLD Ground Level 200 Greenhill Road Eastwood SA 5063 Phone: 08 8274 0900

FREEDOM FURNITURE Level 4, 1 Epping Road North Ryde NSW 2113 Phone: 02 9882 9000

LAUBMAN AND PANK PO Box 1908 Macquarie Centre North Ryde NSW 2113 Phone: 1800 623 957

CASHMART (AUST) 305-307 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9911

GAMETRADERS 314 Glen Osmond Road Myrtle Bank SA 5064 Phone: 08 8338 2557

LUXAFLEX – HUNTER DOUGLAS 338 Victoria Road, Ryadalmere NSW 2116 Phone 02 9638 8000

CHEMIST KING - SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215

GO LOANS Phone: 08 8363 8800

MADE IN JAPAN 1-7 Wynyard Street South Melbourne VIC 3205 Phone: 03 9690 0001

CLARK RUBBER Administration Building, 254 Canterbury road Bayswater VIC 3153 Phone: 13 80 90 or 03 8727 9999 COLLINS BOOKSELLERS Level 2, 86 Bourke Street Melbourne VIC 3000 Phone: 03 9654 7400 COMPLETE FRAMING PO Box 8193 Maroochydore DC QLD 4558 Phone: 07 5443 9372 COST LESS PLANTS Lot 1 Seaview Road Yatala Vale SA 5126 Phone: 08 8289 3393 DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS 24 Holmes Street North Geelong VIC 3215 Phone: 03 5277 2775 DIA ORO JEWELLERS 79 May Road Lalor VIC 3075 Phone: 9465 6111

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GODFREYS Level 1, Bldg 2 Brandon Business Park 530 Springvale Rd, Glen Waverley VIC 3150 Phone: 03 8542 2110 GOOD GAMES Level 1, 857 George Street Sydney NSW 2000 Phone: 02 9281 1760 GUARDIAN - SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215 HAIRCHOICE Phone: 0416 658 111 HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200 HEALTHY LIFE 316 Horsley Road Milperra NSW 2214 Phone: 02 9772 7173 HORSELAND Locked Bag 1B Number 11 Nunawading VIC 3131 Phone: 03 9845 0645

KENNY’S CARDIOLOGY Phone: 1300 605 002 KING OF THE PACK Suite 3, Level 1, 64-70 Main Street Blacktown NSW 2148 Phone: 02 9676 4122

MAGGIES KITCHEN STORE 56 Hesse Street Queenscliff VIC 3225 Phone: 03 5258 4141 MARY RYAN’S 40 Park Road Milton QLD 4064 Phone: 07 3510 5000 MATCHBOX c/- Level 5, 530 Collins Street Melbourne VIC 3004 Phone: 1300 FRANCHISE METRO TILES 192 Granite Street Geebung QLD 4034 Phone: 07 3216 5800 MIND GAMES 244 Swanston Street Melbourne VIC 3000 Phone: 03 9663 2828 MINIT AUSTRALIA PTY LTD – MISTER MINIT 90-96 Bath Road Kirrawee NSW 2232 Phone: 02 9521 9100

MLN - MOBILE LAPTOPS AND NOTEBOOKS 75 Peel Street West Melbourne VIC 3003 Phone: 03 9328 8777 OPSM 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333 OZ DESIGN FURNITURE PO Box 3598 Rouse Hill NSW 2155 Phone: 02 8887 9444 OZSPY Unit 6, 42 Burnside Road Stapylton QLD 4207 Phone: 07 3382 7497 PACK & SEND Unit 6, 43 Heathcote Road Moorebank NSW 2170 Phone: 02 8778 5699 PARAFFINE 15 Thomas Street Brunswick VIC 3056 Phone: 0418 324 384 PHARMASAVE - SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215 PRICE ATTACK 130 Links Avenue South, Eagle Farm QLD 4009 Phone: 1300 854484 PUMA ENERGY Level 1, North Tower, Green Square, 515 St Pauls Terrace Fortitude Valley QLD 4006 Phone: 1300 723 706 REGAL MATTRESS 167 Browns Road Noble Park VIC 3174 Phone: 03 9795 6300 REVOLUTION CD 49 Monaro Street Queanbeyan NSW 2620 Phone: 02 6297 0067 SHAVER SHOP Level 3, Office Tower 2, 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9840 5900 SHEDS N MORE Factory 6, 2122 Hume Highway Campbellfield VIC 3061 Phone: 03 9308 0222 SLEEPY’S Unit 9/16 Metroplex Avenue Murrarie QLD 4172 Phone: 07 3895 4100 SNOOZE 21 A Shierlaw Avenue Canterbury VIC 3126 Phone: 0423 077 844 SOLOMONS FLOORING PO Box 166 Mulgrave VIC 3170 Phone: 1800 765 666 SPECSAVERS 520 Graham Street Port Melbourne VIC 3207 Phone: 03 8645 0700 SPORTSCO Suite G03, 53 Coppin Street Richmond VIC 3121 Phone: 03 8420 1500 SPORTSPOWER 169 Burnley Street Richmond VIC 3121 Phone: 03 9254 0118

STRATHFIELD Phone: 13 11 77 STRUDDY’S SPORTS 82 Bryants Road Loganholme QLD 4129 Phone: 07 3209 6100 SUPANEWS Level 13/110 Mary Street Brisbane QLD 4000 Phone: 07 3221 0211 THE ATHLETE’S FOOT AUSTRALIA Locked Bag 8 Redfern NSW 2016 Phone: 02 8310 0000 THE COMPLETE GARDEN 25 Hesling Court Bendigo VIC 3550 Phone: 03 5443 3551 THE CONFECTIONERY & PARTY SHOP 298 Wyndham Street Shepparton VIC 3630 Phone: 03 5822 0877 THE COUNTRY BREWER 1/148 Toongabbie Road Girraween NSW 2145 Phone: 02 9896 1366 THE GOOD FEET STORE Shop 5a/88 Park Avenue Kotara NSW 2289 Phone: 02 4957 4230 THE INK SHOP PO Box 624 Bellara QLD 4507 Phone: 07 3408 6421

TSG Franchise Management PO Box 4296, Ringwood VIC 3134 Phone: 03 8873 7900 Email: enquire@tsgfranchise.com.au Website: www.tobaccosg.com Business description: The TSG story began over 20 years ago as a single store and it was from this moment that we made a commitment to our customers and our franchisees to be best in class within retail. With instant brand recognition and an elite level of professional operational excellence unlike any other, TSG lead the way in providing innovative franchise solutions and best practice franchise management for our franchisees. Some key differentiators are our bright vibrant design, clear brand vision, unique retail experience and our ability to offer franchisees an innovative retail strategy. Membership: Franchise Council of Australia Year established: 1996 Number of franchise outlets: >470 Initial franchise fee: $6500 Investment required: $150K - $200K Training & support: YES Locations available: ALL

THE LOTT 87 Ipswich Road Woolloongabba QLD 4102 Phone: 07 3877 1095

UNITED PETROLEUM 200 Hoddle Street Abbotsford VIC 3067 Phone: 03 9413 1400

THE MATTRESS SUPERMARKET Aspley Homemaker Centre Cnr Zillmere & Gympie Road Aspley QLD 4034 Phone: 07 3683 4499

VAST FURNITURE & HOMEWARES 15-17 Millennium Cct Helensvale QLD 4212 Phone: 07 3252 7675

THE ORIGINAL POSTER COMPANY 7/6 Transport Place Molendinar Qld 4214 Phone: 07 5597 2300 TILE MART 506 Geelong Road (Cnr Tottenham Pde) Tottenham VIC 3012 Phone: 03 9325 3000 TOTAL TOOLS 19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300 Totally WorkWear Ashmore, Burleigh Heads, Nerang Oxenford, Tweed Heads Sth Phone: 07 5597 2488 TOYWORLD Phone: 03 5562 7362

“Smart franchisees have gone out there to get the message across that even though their businesses benefit from a national or even international brand, they are still owned and operated by locals.” Robin La Pere

WILD CARDS & GIFTS Suite 3.06 Axis Corporate Centre 46-50 Kent Rd, Mascot NSW 2020 Phone: 02 9098 2800 WORKOUT WORLD Phone: 0402 733 092

“Thoroughly understand your obligations under the lease before you are locked in for a long period of time.” Evelyn Marcou

Signs & Graphic Services AVANTI SIGNS 18A Pittwin Road Capalaba QLD 4157 Phone: 1800 617 100 SIGN*A*RAMA Phone: 1800 662 663 SIGNS ON THE MOVE PO Box 299 Geelong VIC 3220 Phone: 0408 322 289 SIGNWAVE World Link Centre, Suite 114 189E South Centre Road Tullamarine VIC 3043 Phone: 03 9604 5200

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AU S T R A LI A N f ra nchise lis ting s Telecommunications

Travel

ALLPHONES Level 7, 3 Rider Blvd Rhodes NSW 2138 Phone: 13 8000

CON-X-ION PO Box 283 Ashmore City QLD 4214 Phone: 07 5556 9888

CRAVE COMMUNICATIONS PO Box 1131 Newport NSW 2106 Phone: 02 8705 6205

HARVEY WORLD TRAVEL PO Box 6004, Shoppingworld North Sydney NSW 2059 Phone: 02 9957 3688

TELCOINABOX 10/9 Hunter Street Sydney NSW 2000 Phone: 1300 683 526

JETSET TRAVELWORLD GROUP Level 3, 77 Berry Street North Sydney NSW 2060 Phone: 02 8229 4000

TELECHOICE 74 Eastern Road South Melbourne VIC 3205 Phone: 03 8699 2555 WIRELESS ANYWHERE GROUP Unit 1, 76 Reserve Road Artarmon NSW 2064 Phone: 1300 665 014 ‘yes’ OPTUS SHOP Singtel Optus Pty Limited 1 Lyonpark Rd, Macquarie Park NSW 2113 Phone: 02 9870 7495

Trade & Services ECOSMART HOT WATER PO Box 6089 Silverwater NSW 2128 Phone: 133 326 FOX MOWING Phone: 1800 369 669 JIM’S ANTENNA’S Phone: 131 546 JIM’S ELECTRICAL Phone: 131 546 JIM’S GLASS Phone: 131 546

vending AUSTVENDING 261 Church Street Prospect SA 5082 Phone 1300 769 967 BOX CORPORATION PO Box 156 North Fremantle WA 6159 Phone: 08 9200 2251 CUPA NUTZ 3 Herbert Street Parkdale VIC 3195 Phone: 0425 838 800 FIVE HIGH VENDING SYSTEMS Phone: 0421 603342 Fresh Juice Vending Email: robert@freshjuicevening.com.au GAMEKING AUSTRALIA PO Box 348 Morisset NSW 2264 Phone: 0414 868 500 JUST NOW VENDING Baulkham Hills NSW Phone: 0411 111568

JIM’S PLUMBING Phone: 131 546

KOALA KRANE Unit 204/360 Marine Parade Labrador QLD 4215 Phone: 0427 888 635

JIM’S SECURITY DOORS Phone: 131 546

KOOLER ICE Phone: 1800 858 3025

JIM’S SOLAR Phone: 131 546

MOVIEMATE AUSTRALASIA PO Box 944 Bribie Island QLD 4507 Phone: 0458 818 706

PLATINUM ELECTRICAL CONTRACTORS PO Box 6234 Rouse Hill NSW 2155 Phone: 1800 752 846 SCROOZ 5-11 Jardine Drive Redlands Business Park Redland Bay QLD 4165 Phone: 07 3829 1993 SHOWER SURGEON PO Box 208 Oaklands Park SA 5046 Phone: 0412 135 647 SUPERGREEN SOLUTIONS 161 Ingham Road, West End Townsville QLD 4810 Phone: 07 4772 7655

“Small businesses have always been the backbone of our economy.” Deborah Jenkins

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PROVENDER VENDING Unit 3, 207 Young Street Waterloo NSW 2017 Phone: 1800 121 111 RP VENDING Unit 23, 9 Powells Road Brookvale NSW 2100 Phone: 1800 066 112

Workplace Health & Safety SAFETYQUIP PO Box 1332 Noosa Heads QLD 4567 Phone: 07 5455 3822 TESTEL PO Box 291 Unley SA 5061 Phone: 1300 881 116 THE DRUG DETECTION AGENCY Phone: 1300 4DETECTION

n ew zeala nd f ra nchise lis ting s accounting & financial services BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 AUS Phone: +61 7 5553 8200 CAL SYSTEMS PO Box 221 Waikanae Phone: 04 293 6899 CFO ON-CALL PO Box 9415 Wyoming NSW 2250 AUS Phone: 0800 180 400 ENABLEME LTD PO Box 498 Shortland Street, Auckland Phone: 021 760 046 FIFO CAPITAL PO Box 851 Robina QLD 4226 AUS Phone: 0800 333 436 FIRST CLASS ACCOUNTS PO Box 851 Robina DC QLD 4226 AUS Phone: 0800 777 552 HUMPHRIES ASSOCIATES PO Box 13 676 Auckland NZ Phone: 09 634 3150 JUST LOANS PO Box 2560 Dunedin 9044 Phone: 0800 333 455 MIKE PERO MORTGAGES PO Box 2060 Christchurch 8015 Phone: 03 377 7440 NEW ZEALAND HOME LOANS PO Box 161 Hamilton 3240 Phone: 07 839 0998 NEW ZEALAND POST & KIWIBANK Level 12, New Zealand Post House 7 Waterloo Quay Wellington 6011 Phone: 09 336 8284 SMALL BUSINESS ACCOUNTING PO Box 47 818 Ponsonby, Auckland Phone: 0800 114 722 THE INTERFACE FINANCIAL GROUP Phone: 09 302 7704

Advertising & Marketing GIGGLE TV Phone: 06 355 3480 REDWORX National Franchise Support Office lower Hutt Contact: 0800 REDWORX (7339679)

“Accountants are great for looking backwards, but only the potential business owner themselves can have the best insight into what their future will look like.” Jason Gehrke

Automotive Products & Services 0800 2 FIX IT Phone: 0800 234 948 AA AUTO SERVICE & REPAIR PO Box 5 Auckland Phone: 09 966 8800 AUTO ONE PO Box 3342 Napier Phone: 06 843 5949 COLORGLO INTERNATIONAL Phone: 09 524 6214 DRI WASH ‘N GUARD PO Box 3410 Narrellan DC NSW 2567 AUS Phone: +61 2 4648 6100 ENZED Private Bag 14906, Panmure, Mount Wellington Auckland Phone: 09 574 1744 EXTREME AUTOMOTIVE PARTS DISTRIBUTORS PO Box 1518 Hamilton Phone: 0800 498 7363 FINAL TOUCH PO Box 1083 Cambridge 3450 Phone: 09 358 1141 IMPORT4LESS Phone: 03 528 1003 HONDA PO Box 97-340 South Auckland Mail Centre Manukau City Phone: 09 262 7304 MAG & TURBO WAREHOUSE PO Box 97528 Manakua Phone: 0800 MAGS 4 U MARSHALL BATTERIES PO Box 36026 Lower Hutt Wellington Phone: 04 568 4269 MAZDA NEW ZEALAND PO Box 132057 Sylvia Park Auckland 1644 Phone: 0800 800 626 MIDAS NEW ZEALAND PO Box 305521 Triton Plaza, North Shore Auckland 0757 Phone: 09 415 0232 MINI TANKERS FUELS & OILS Unit 3, 110 Mays Road Onehunga, Auckland Phone: 09 622 2671 MOTIVITY FRANCHISING Suite 170, 15 Albert Avenue Broadbeach QLD 4218 AUS Phone: +61 425 239 863 NOVUS Phone: 03 366 0870 OIL CHANGERS NEW ZEALAND Unit 12 / 14 Acheron Drive Christchurch Phone: 03 343 6080 PIRTEK 10 Ross Reid Place East Tamaki Auckland Phone: 09 274 6925

RESIN WELD Phone: 0-9-827 6153 PIT STOP PO Box 12240 Penrose Auckland Phone: 09 634 3666 SNAP-ON TOOLS PO Box 6077 Seven Hills NSW 2148 AUS Phone: 0800 762 766 SUCKIE MOTO FRANCHISING PO Box 54224 The Marina Auckland 2144 Phone: 021 278 2566 THE TOUCH UP GUYS 444b Beach Road Murrays Bay Auckland 0630 Phone: 0800 759 363 THE WHEEL MAGICIAN 5 Tania Way Paparangi, Wellington Phone: 0800 537 233

Beauty Products & Services CACI 7c Taylors Road Morningside, Auckland Phone: 0800 438 438 JUST CUTS Phone: 0800 100 114 LUSH LASHES 29a Marina Grove Lower Hutt Wellington Phone: 0800 587 4527 RODNEY WAYNE PO Box 825 Shortland Street Auckland 1140 Phone: 09 358 4644 TEETH WHITENING ASSOCIATES Suite 1 (Ground Floor) 291 Tamaki Drive, Kohimarama Auckland 1071 Phone: 09 578 3282 TONI&GUY Phone: 09 847 9219 WAXNLASER Phone: 0800 838 329

Building Products & Services A BUYER’S CHOICE HOME INSPECTIONS Phone: 0800 863 636 ACCESSMAN 2 Alloy Street Sockburn Christchurch Phone: 03 341 3566 ADEN FRANCHISE GROUP 10 Boston Road Mt Eden Auckland Phone: 09 377 6311 AERIAL MASTER 345a Rosetta Road Paraparaumu Wellington 5032 Tel: 0272 218 763 CORESTEEL BUILDINGS Phone: 09 438 1562 CUTSHOP Unit 7 135 Pilkington Road Panmure NZ Phone: +64 9 666 0632

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n ew zeala nd f ra nchise lis ting s DECK AND FENCE PRO 378 Crawford Road Te Puna, Tauranga 3171 Phone: 07 5525 311

KITCHENS REFRESHED PO Box 75-937 Auckland Phone: 0800 100 130

DIAMOND FUSION PO Box 60351 Titirangi 0642 Phone: 0800 667 278

LANDMARK HOMES NZ PO Box 500 Tauranga Phone: 07 578 2295

DREAM DOORS PO Box 31 Lake Hawea 9345 Phone: 03 443 5133

LASER ELECTRICAL GROUP PO Box 19005 Avondale Auckland Phone: 09 820 3800

FIREWATCH 8c Piermark Drive Albany Auckland 0632 Phone: 09 415 3337

LASER PLUMBING PO Box 19005 Auckland 1746 Phone: 09 820 3800

FIX IT BUILDING SERVICES PO Box 31632 Lower Hutt Wellington Phone: 09 444 4167

LATITUDE HOMES PO Box 72512 Papakura 2244 Phone: 09 298 5811

FLETCHER ALUMINIUM PO Box 14107 Panmure, Mount Wellington Auckland Phone: 09 574 1500

LOCKWOOD HOMES Private Bag RO 3034 Rotorua Phone: 07 347 7691

FLOORING DESIGN PO Box 5136 Greenmeadows, Napier 4145 Phone: 027 559 2281 GENERATION HOMES Phone: 0274 908 399 GJ GARDNER 19 Tarndale Grove Albany 0751 Phone: 09 415 2488 GRANITE TRANSFORMATION 7/5 Talavera Road North Ryde NSW 2113 AUS Phone: +61 2 8817 5900 HAMMER HARDWARE Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9953 HORIZON HOMES PO Box 805 Orewa, Auckland Phone: 027 412 5373 HOTONDO HOMES Australia Phone: +61 3 9559 5000 HRV VENTILATION Phone: 0800 HRV123 HYDRAULINK PO Box 12826 Penrose Auckland Phone: 09 525 2626 JENNIAN HOMES PO Box 847 Tauranga 3140 Phone: 07 578 2301

MAGNETITE Australia Phone: +61 2 9565 4070 MITRE 10 Private Bag 102925 North Shore Mail Centre Auckland Phone: 09 443 9900 MODA PO Box 21709 Henderson Auckland Phone: 09 835 2221 MR FENCERS SYSTEMS PO Box 5343 Frankton Hamilton Phone: 07 855 6010

PREP & PAINT PRO Phone: 07 552 5311 PROVISTA BALUSTRADE SYSTEMS Phone: 0275 961 264 RAINCATCHER SYSTEMS Phone: 0800 724 622 REALTY RETURNS, THE PROPERTY IMPROVERS Phone: 09 213 7993 REFRESH RENOVATIONS PO Box 109 193 Newmarket Auckland Phone: 09 531 5357 REZLAB GROUP HOLDINGS 57 Higgins Road Hamilton Phone: 0800 REZLAB SHED BOSS Phone: 0 7 579 1525 SIGNATURE HOMES PO Box 305393 Triton Plaza North Shore City 0757 Phone: 09 415 2468 SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 SUNBRIGHT LAMP DISTRIBUTORS Phone: 09 478 9824 SUPERBUILD Phone: 0800 GO 4 SUPER TACA NZ Australia Phone: +61 3 8727 5000 TASMAN INSULATION PO Box 12 069 Penrose Auckland Phone: 09 579 2139

MR PLUMBER PO Box 112-305 Auckland 1642 Phone: 0800 800 202

THE BARN COMPANY Phone: 09 438 1562

MR SANDLESS NZ Phone: 0800 744 693

TINT PRO PO Box 13 108 Onehunga Phone: 0800 846 877

NAKED POOL COMPANY 24 McColl Street Newmarket Auckland Phone: 0800 204 044

VENLUREE Phone: 09 913 4185

NAVIGATION HOMES 673 Karaka Road Auckland 2580 Phone: 09 294 6135 NEW ZEALAND HEAT PUMPS PO Box 35202 Shirley Christchurch Phone: 0800 200 400

VERSATILE HOMES AND BUILDINGS Phone: 0274 970 128 UVTEC PO Box 20 Tauranga Phone: 07 548 2723 WARMUP NEW ZEALAND Phone: 09 820 3850

NZ FLOORSANDING CO PO Box 13286 Tauranga 3141 Phone: 0800 693 566

WET SEAL PO Box 33-720 Takapuna Auckland Phone: 0800 436 000

JUST CABINS PO Box 68171 Newton Auckland 1145 Phone: 021 716 776

PINKFIT PO Box 12 069 Penrose, Auckland Phone: 021 814 113

WINDOW DRESSINGS Phone: 021 345 109

KINETIC ELECTRICAL PO Box 8628 Havelock North Hawke’s Bay Phone: 06 878 1103

PLACEMAKERS 150 Marua Road Mt Wellington 1134 Auckland City Phone: 09 525 5100

KITCHEN STUDIO 447B Blenheim Road Middleton, Christchurch Phone: 03 964 4580

PLUMB’IN Private Bag 300 987 Albany, Auckland Phone: 09 448 0280

“In order to resolve disputes, mediation is the favoured method and it has a high success rate in relation to franchising disputes.” Stewart Germann

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Business Services ACARDO WORKPLACE SAFETY SUPPLIES Phone: 0508 ACARDO ACTIONCOACH Phone: 09 575 5790 ADVANCE INTERNATIONAL 663 Great South Road Penrose Auckland 1061 Phone: 0800 223826 APPARELMASTER PO Box 38456 Wellington Mail Centre Lower Hutt 5045 Phone: 04 569 3652

Aramex Shed 5, Level 1, Lever Street, Ahuriri, Napier 4112 Phone: 0508 692 726 Email: recruitment@aramex.co.nz Website: www.aramex.co.nz Business description: Aramex is a leading courier and logistics company. We are the delivery partner of choice to more than 95,000 business customers, across New Zealand and the world. We began as Fastway Couriers more than 35 years ago and joined the global Aramex family in 2016. This international network offers us access to over 220 global destinations, while our approach to service remains locally focused. Across Australia and New Zealand, our more than 1,200 Courier Franchisees are owneroperators who are committed to providing convenient and customised service to their customers across 45 regional franchise areas. We offer our franchise partners an awardwinning system, world-class innovation, training and support to run their own rewarding business in their local communities Year established: 1984 Number of franchise outlets: 18 Regional Franchises Initial franchise fee: Available upon application Investment required: Dependent on territory. Please visit our website to view the current opportunities Training & support: Extensive training and ongoing support is provided – no previous business experience required Locations available: Territories available across New Zealand and Australia ARMSTRONG SMARTER SECURITY Phone: 029 474 9007 BBX MANAGEMENT PO Box 803 L4 106 Gloucester Street Christchurch Phone: 03 372 1562 BEVINCO PO Box 12 195 Beckenham Christchurch Phone: 03 332 6560 BIG PADDLE COMPANY Phone: 09 630 7710

CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400 COMPLETE FIRST AID SUPPLIES PO Box 69-123 Glendene Auckland 0645 Phone: 09 827 7726

NEW ZEALAND POST Customer Service Centre PO Box 39100 Wellington Mail Centre Lower Hutt 5045 Phone: 0800 501 501 OFFICE PRODUCTS DEPOT Phone: 09 915 4544

CRESTCLEAN PO Box 740 Dunedin 9054 Phone: 03 477 1126

PACK&SEND Unit 1, 213 Blenheim Road Riccarton, South Island Christchurch Phone: 021 799 783

CUTSHOP Unit 7 135 Pilkington Road Panmure NZ Phone: +64 9 666 0632

PROPERTYSCOUTS PROPERTY MANAGEMENT Phone: 03 477 9228

DESIGN IMPORTANCE 420 Mt Alexander Road Ascot Vale VIC Australia Phone: +61 4 1430 3080

PROTECTA GLASS PO Box 722 Orewa 0946 Auckland Phone: 02 7292 4640

DISTRIBUTION INTERNATIONAL PO Box 36611 Merivale Christchurch 8146 Phone: 0800 366 116

QJUMPERS PO Box 13354 Bay Central Tauranga Phone: 0800 QJUMPERS

ECOMIST Eastgate Business Park 800 Te Ngae Rotorua Phone: 0800 75 75 78

RESUME ONE Unit 27/595 Laurie Southwick Parade Gulf Harbour 0930 Auckland Phone: 09 235 8484

EMBROIDME PO Box 51890 Pakuranga Auckland 2140 Phone: 09 577 4223

SPEEDY SIGNS PO Box 51-890 Auckland Phone: 09 577 4223

EXPENSE REDUCTION ANALYSTS Phone: 04 566 6615 FASTWAY COURIERS NZ Shed 5, Level 1, Lever Street Ahuriri Phone: 06 833 6333 FLO2CASH PO Box 301 199 Albany Auckland 0752 Phone: 0800 356 222 GRAFFITI DOCTOR Phone: 0800 482 437 HELIUM WORK SEARCH PO Box 1594 Wellington 6140 Phone: 04 916 2180 HUMITECH Phone: 0800 486 434 KIWIHOST 3/93 Main South Road Upper Riccarton Christchurch 8442 Phone: 03 343 5007 LEADERSHIP MANAGEMENT 1400 Malvern Road Glen Iris VIC 3146 AUS Phone: 0800 333 270 LINK BUSINESS SERVICES PO Box 12-324 Penrose Auckland Phone: 09 555 6007 MANDEVILLE MARKETING PO Box 36743 Merivale Christchurch 8146 Phone: 0508 776 668 MEGA SERVICES PO Box 3061 Christchurch Phone: 03 384 4885 MONEY CONCEPTS NEW ZEALAND 2nd Floor, 111 Molesworth Street Wellington 6001 Phone: 02 7255 5951

SUPER SHUTTLE Phone: 09 522 5710 TELCOINABOX PO Box 331-166 Takapuna Auckland 0740 Phone: 0800 7 TELCO THE ALTERNATIVE BOARD Phone: 09 446 0963 THEXTON ARMSTRONG Phone: 02 7509 3385

Children’s Products & Services ABACUS MATHS ACADEMY 42 Ascot Avenue Remuera Auckland 1050 Phone: 09 5221 238 BABY ON THE MOVE 84 Wech Drive Warkworth North Auckland 0910 Phone: 09 422 2285 BOOKENDS NEW ZEALAND PO Box 36514 Merivale Christchurch 8146 Phone: 03 377 9555 CHIPMONKS PLAYLAND & CAFÉ Port Building 9-13 George Street Dunedin 9023 Phone: 03 472 8480 GRASSHOPPER SOCCER Phone: 04 889 2013 JELLYBEANS MUSIC NZ 9 Lockhart Place Mt Wellington, Auckland Phone: 09 576 9902 JUMPING BEANS INTERNATIONAL Phone: 09 475 9204 JUMP SWIM SCHOOLS Unit6/54 – 56 Paradise Avenue Miami Gold Coast 4220 AUS Phone: 1300 249 241

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n ew zeala nd f ra nchise lis ting s KEA KIDS CLUB PO Box 75/580 Manurewa 2243 Auckland Phone: 09 535 2187

GREEN ACRES FRANCHISE GROUP PO Box 41271 St Lukes Auckland 1346 Phone: 0800 803 200

KELLY SPORTS Phone: 09 427 9377

GREEN CLEEN Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 AUS Phone: (AUS) 1300 550 523

LITTLE KICKERS Auckland 1025 Phone: 09 815 8607 MY GYM PO Box 58813 Greenmount Auckland Phone: 09 274 4949 SKIDS – SAFE KIDS IN DAILY SUPERVISION PO Box 259 262 Greenmount, Auckland Phone: 09 576 6602 SMALLPRINT NZ Unit 4 2-4 Williams Grove Bon Beach VIC 3196 Phone: 1800 762 557 STRETCH-N-GROW PO Box 65147 Mairangi Bay Auckland 0741 Phone: 09 447 1827 TOYHIRE Phone: 09 573 6124

Cleaning Services AMAC PO Box 48 078 Blockhause Bay Auckland 0644 Phone: 0800 262 269 AMAZING CLEAN NEW ZEALAND Unit 7, 21 Railside Place Frankton Hamilton NZ 3204 Phone: 0800 2 AMAZE (2 26293) BUSY BEE CLEANING SERVICES PO Box 6423 Upper Riccarton Christchurch 8442 Phone: 03 423 9688 CEILING MASTER PO Box 20396 Christchurch 5 Phone: 03 365 5111 CLEAN PLANET FRANCHISE 51c Hastie Avenue Mangere Bridge Auckland 2022 Phone: 09 622 0828 CLEANCORP FRANCHISE SYSTEM PO Box 37948 Parnell, Auckland 1151 Phone: 09 307 2970 CLEANTASTIC COMMERCIAL CLEANING PO Box 7425 Taradale Napier 4141 Phone: 06 843 320 COOKRIGHT KITCHEN SERVICES PO Box 3183 Hawkes Bay Mail Centre, Napier 4142 Phone: 06 354 3150 CREST COMMERCIAL CLEANING PO Box 740 Dunedin 9054 Phone: 03 477 1126 CREWCUT 45a Princes Street, PO Box 90815 Northcote Auckland 1030 Phone: 09 481 0004 ENVIRO CLEAN & RESTORATION Unit 1, 35 Maurice Road Penrose Auckland 1642 Phone: 09 636 1320

JANI KING (NZ) 66 Hillside Road Glenfield Auckland Phone: 09 441 9996 JET CLEANING SERVICES Po Box 68 454 Newton Auckland 1145 Phone: 09 302 1536 LOVEN PO Box 202 064, Southgate Post Centre Takanini Auckland Phone: 09 296 5328 PARAMOUNT SERVICES 1st Floor, 4 Murdoch Road Grey Lynn Auckland 1002 Phone: 09 376 7850 PRESTIGE HOME GROOMERS 12 Woodleigh Place Ohauiti Tauranga Phone: 07 543 2090 SELECT CLEANING PO Box 22313, Hunter’s Corner Manukau Auckland Phone: 021 661 695 SOFTWASH PO Box 20293 Hamilton 3241 Phone: 07 848 1700

Computer Products & Services CARTRIDGE WORLD Phone: 03 446 8600 COMPUTER SOLUTIONS SALES & SERVICE PO Box 11-193 Palm Beach Papamoa 3151 Phone: 07 571 0235 COMPUTER TROUBLESHOOTERS Phone: 0800 728 768 GEEKS ON CALL Australia Phone: +61 408 847 524 GEEKS ON WHEELS PO Box 9780 Marion Square Wellington 6141 Phone: 04 891 0269 NEED A NERD PO Box 86 Clive Hawke’s Bay 4148 Phone: 0800 633 326

contract cutting services CUTSHOP Unit 7, 135 Pilkington Road, Panmure, New Zealand Phone: +64 9 666 0632

“The first thing you must consider is who is the customer and roughly where do they sit in the SocioEconomic world?” Peter Buckinham

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Distribution ANCHOR FRANCHISE Private Bag 75806 Manurewa Auckland Phone: 09 295 2700 AUSSIE FARMERS DIRECT Building 2, 9 Ferndell Street Granville NSW 2142 AUS Phone: 1300 MILKMAN LIFETIME DISTRIBUTORS 135b Morrin Road Mt Wellington Auckland Phone: 09 574 6695 THE TRUSTY DELIVERY CO PO Box 16-381 Christchurch 8441 Phone: 0800 443 355

Educational & Training Systems LCF FUN LANGUAGES PO Box 89060 Torbay Auckland NZ Phone: 0800 836 000 MATHZWISE Phone: 07 886 0965 NUMBER WORKS ’NWORDS Phone: 07 848 2574 PACIFIC SIMULATORS 2010 Unit 2, 103 Main South Road Sockburn Christchurch 8042 Phone: 03 343 0864

Entertainment KIWIKRANE PO Box 41398 St Lukes Auckland 1346 Phone: 09 307 0810 LOLLIPOPS PLAYLAND & CAFÉ 20a Rempstone Drive Halswell Christchurch Phone: 04 565 1569 MEGAZONE LASER GAMES PO Box 78396 Grey Lynn Auckland Phone: 09 360 2900

Food - Bakeries BAKERS DELIGHT 36 Enfield Street Mt Eden, Auckland, 1024 New Zealand Phone: 0800 225 388 BRUMBY’S BAKERIES 10F Morningside Drive Morningside Auckland 1025 Phone: 0508 278 6297 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 AUS Phone: 0800 843 452 CITY CAKE COMPANY Phone: 022 042 8824

“A lease is a legally binding agreement and is generally binding for a long period of time.” Evelyn Marcou

Food – Coffee & Cafés BB’S CAFÉ PO Box 112-260 Penrose Auckland Phone: 09 525 7700 BREAKERS CAFÉ & BAR Phone: 06 834 0537 BUGGER CAFE Phone: 027 551 0963 CAFE2U NZ Building 7, 81 Frenchs Forest Road East Frenchs Forest NSW 2086 AUS Phone: 0508 004 388 CAFÉ BOTANNIX Phone: 09 451 9119 CARL’S JR. Phone: 021 276 9769 CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 AUS Phone: (AUS) 1300 797 620 COFFEE CULTURE Phone: 03 377 2605 COLUMBUS COFFEE PO Box 911 030 Victoria Street West Auckland CBD Phone: 0800 100 110 ESQUIRES COFFEE HOUSE PO Box 6570, Wellesley Street Auckland CBD Phone: 0800 843 452 GLORIA JEAN’S COFFEES Phone: 09 520 6477 HOLLYWOOD BAKERY 1H Henry Rose Place Albany Auckland 632 Phone: 021 471 776 ICON COFFEE PO Box 25088 St Heliers Bay Auckland 1740 Phone: 09 524 5847

STREETWISE COFFEE Phone: 06 364 5733 THE COFFEE CLUB PO Box 78-203 Grey Lynn Auckland 1245 Phone: 09 304 0008 THE COFFEE GUY PO Box 37526 Parnell Auckland Phone: 09 309 9727 THE COFFEE SHOT Phone: 03 472 8618 THEOBROMA CAFES, LOUNGES AND BARS Australia Phone: +61 3 9480 1030 XPRESSO DELIGHT Phone: 021 875 431

“Franchising covers a multitude of sectors from retail, fuel retailing, accommodation, administration and support services, finance, construction and healthcare.” Robert Toth

Food – Restaurants & Dining Rooms COBB & CO Phone: 021 483 500 HELL Phone: 027 364 2431

ILLY ESPRESSO BAR Phone: 021 707 758

HOG’S BREATH CAFÉ PO Box 8068 Cleveland QLD 4163 AUS Phone: 1800 HOGSTER

JAMAICA BLUE NZ PO Box 137228 Parnell Auckland Phone: 09 377 1901

LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Tel: +61 3 9460 6700

MEGA CAFÉ Phone: 0800 100 110

LJS FISH AND CHIPS RESTAURANT PO Box 110 Whitford Auckland 2149 Phone: 09 530 8090

MUFFIN BREAK PO Box 137-228 Parnell Auckland 1151 Phone: 09 377 1901 MUZZ BUZZ Phone: 09 359 9068 NEW YORK DELI Phone: 03 968 4924 PALEO CAFÉ Australia Phone: +61 7 4225 5388 ROBERT HARRIS CAFÉ PO Box 58095 Greenmount Manakau 2141 Phone: 0800 426 333 SHAKY ISLES COFFEE CO Phone: 09 529 9177

LONE STAR Phone: 03 374 3208 MCDONALDS RESTAURANTS NEW ZEALAND PO Box 6644 Wellesley Street Auckland 1141 Phone: 0800 622 227 MEXICALI PO Box 109 255 Newmarket Auckland Phone: 09 522 0990

Food – Retail COOKIE TIME 789 Main South Road Templeton 8042 Phone: 03 349 6161 DONUT KING NZ PO Box 1549 Southport QLD 4215 AUS Phone: (AUS) 1800 067 619 THE FISHMONGER SEAFOOD DELICATESSEN PO Box 137340 Parnell Auckland Phone: 02 158 8880 FRUIT WORLD 8 Monahan Road Mt Wellington Auckland Phone: 09 274 0876 GOLDEN NUTS FRANCHISING NZ 61A Athens Road Onehunga Auckland Phone: 021 126 3059 HOLLAND & BARRETT Samuel Ryder House Townsend Drive, Attleborough Fields Nuneaton UK, CV11 6XW Phone: (UK) +44 2476 244 543 LENARD’S CHICKEN Level 1, 225 Montague Road West End QLD 4101 AUS Phone: +61 7 3100 7800 LIME JUICE BAR PO Box 12-240 Penrose Auckland Phone: 09 634 3666 MAD BUTCHER Phone: 09 531 5910 MEDITERRANEAN FOOD WAREHOUSE Phone: 04 939 8100 MR WHIPPY PO Box 133-070 East Ridge Auckland 4416 Phone: 09 521 9325 MR WOO SUSHI Phone: 021 781 250 NEW ZEALAND NATURAL ICE CREAM 1 Accent Drive East Tamaki Auckland Phone: 09 274 6168 SIMPLY SQUEEZED PO Box 71 Bay View Napier 4149 Phone: 06 836 7066 SUPER LIQUOR HOLDINGS Lvl 7, 182 Broadway Newmarket Auckland 1023 Phone: 03 361 2719 THE CHEESECAKE SHOP PO Box 58 599 Botany Auckland Phone: 09 274 5680 THE NZ MANUKA EGG COMPANY Phone: 03 485 9660

PIZZA HUT Phone: 09 525 8700

YÖGG Phone: 09 531 5911

SPAGALIMIS ITALIAN PIZZERIA Phone: 0800 113 113

“People join franchises because they have a proven formula for wealth generation.”

SHINGLE INN CAFÉ Australia Phone: +61 7 3399 3000

THE ORIGINAL CALIFORNIA BURRITO COMPANY PO Box 106 956 Auckland 1143 Phone: 09 354 4815

SIERRA COFFEE Phone: 09 444 4369

VALENTINES RESTAURANTS Phone: 09 444 4819

Corina Vucic

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n ew zeala nd f ra nchise lis ting s Food – Take Away BLACK FOREST WAFFLE HUT Phone: 03 688 6064 BURGERFUEL PO Box 14 7320 Ponsonby Auckland Phone: 09 376 6007 BURGER WISCONSIN PO Box 24427 Wellington 6142 Phone: 04 384 9000 CRUST GOURMET PIZZA Phone: 0800 894 199 DOMINO’S PIZZA Australia Phone: +61 7 3633 3333 FRITZ WEINERS Phone: 0800 4 FRITZ HABITUAL FIX PO Box 101-622 North Shore Mail Centre Phone: 09 965 1300 JESTERS PIES PO Box 33-1185 Takapuna North Shore City Phone: 09 442 4680

Health & Fitness ANYTIME FITNESS PO Box 15409 Dinsdale Hamilton Phone: 07 839 0209 CLUB PHYSICAL Phone: 09 417 0071 CONTOURS Phone: 0800 46 4475 FMK KERATIN HAIR STRAIGHTENING SALON Phone: 021 933 322 FOOT MECHANICS PO Box 13540 Tauranga 3141 Phone: 07 579 4073 FOREVER GREEN 41 Morrin Road St Johns Auckland 1072 Phone: 09 533 6450 JAMES MARX HYPNOSIS PO Box 11153 Papamoa Bay of Plenty 3151 Phone: 02 137 3523

KIWIYO Phone: 021 339 644

JETTS FITNESS 24/7 7 Auburn Street Takapuna North Shore Takapuna Phone: 09 947 6534

OPORTO NEW ZEALAND PO Box 251 275 Pakuranga Auckland Phone: 09 379 0820

NOT BIG ENOUGH PO Box 31-597 Lower Hutt Wellington Phone: 021 248 1735

RACK N ROLL RIBS Phone: 09 555 1492

PLUS FITNESS 24/7 PO Box 76 Camden NSW 2570 AUS Phone: (AUS) +61 2 4648 2099

SUBWAY Level 1, Unit B3 Corinthian Office Park 17 Corinthian Drive Albany Auckland Phone: 09 415 3091 SUMOSALAD Australia Phone: +61 4 0105 5437 THE PITA PIT Phone: 09 486 4664 URBAN TURBAN NEW ZEALAND Unit C, 26 Aviemore Drive Highland Park Auckland Phone: 09 538 0833 WHOLLY BAGELS & PIZZA PO Box 33 234 Petone Lower Hutt 5046 Phone: 021 2722 422 ZEXX NZ Phone: 0800 556 022

hairdressing JUST CUTS “First Floor, 4-6 Kingsway, Cronulla, NSW 2230 Aus Phone: 0800 100 114 (toll free)”

“Businesses that are profitable can still go to the wall without sufficient cash flow.” Jason Gehrke

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ECO INSULATION PO Box 305470 Triton Plaza North Shore City 0757 Phone: 09 477 0270 EXCEED HOME NETWORK Phone: 0800 252 736 EXPRESS BUSINESS GROUP Phone: 0800 397 737 GROUTPRO 378 Crawford Road, RD1 Te Puna Tauranga Phone: 07 552 5311 HARRISONS ENERGY SOLUTIONS PO Box 33858 Takapuna Auckland Phone: 09 488 4700 HEALTH SMART HEAT PUMPS Phone: 03 377 5441 HEALTHY AIR Phone: 03 352 6986 HIRE A HUBBY PO Box 37 281 Parnell Auckland Phone: 0800 248 229 HOME INSTEAD SENIOR CARE PO Box 4245 210 Collingwood Street Hamilton Phone: 07 3720 8400 HOME PLUS PO Box 31015 Milford Auckland Phone: 09 478 8018 INNOVATIVE INTERIORS 245 Allright Place Auckland Phone: 09 570 5029 INSULTECH GROUP Phone: 09 263 9770

SNAP FITNESS 24/7 1005 Ferry Road Ferrymead Christchurch 8022 Phone: 021 243 4440

METICULOUS HOME SERVICES PO Box 31520 Milford Auckland Phone: 09 449 2004

SNOREPRO NEW ZEALAND PO Box 1099 Wellington Phone: 04 801 7225

MR GREEN AUCKLAND Phone: 09 414 6949

Home Services 0800 SUNSHADE 514 Queen Street West Hastings 4122 Phone: 06 876 9675 AIRIFY Phone: 09 377 7735 ALU RESTORE 183 Otonga Road Rotorua Bay of Plenty 3201 Phone: 07 347 7186 AT YOUR REQUEST Phone: 0800 297 297 BATHROOM DIRECT Phone: 021 959 796 CONTACT ROCKGAS PO Box 624 Wellington Phone: 03 373 6411 COOLTIME PO Box 12242 Chartwell Hamilton Phone: 07 854 1518

RAINAWAY SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 SEAL A FRIDGE Australia Phone: +61 4 0847 1950 SPIDERMAN Phone: 03 455 3793 THERMAWOOD PO Box 1007 South Melbourne VIC 3205 AUS Phone: 0455 555 330 V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau City NZ 2104 Phone: 09 263 0544 WINDOW CLEANING PLUS Phone: 0800 000 309 WINDOW TREATMENTS PO Box 6260 Upper Riccarton Christchurch 8442 Phone: 021 338 031

“A lease is a legally binding agreement.” Evelyn Marcou

Hotels, Motels & Apartments BELLA VISTA ACCOMODATION PO Box 262 Oamaru 9444 Phone: 03 4379 055 BEST WESTERN PO Box 1987 North Sydney NSW 2059 AUS Phone: 0800 2378 93 QUEST SERVICED APARTMENTS (NZ) Level 4, 19-21 Como Street Takapuna Auckland Phone: 09 366 9680

Landscaping & Gardening ARCHGOLA Phone: 09 426 0013 BRUCIES LAWNMOWING & GARDEN CARE Phone: 09 267 7244 CENTRAL LANDSCAPE & GARDEN SUPPLIES PO Box 64132 Botany Auckland 2163 Phone: 09 273 5352 ECOTEC SYSTEMS 40 Anderson Lane RD 2, Tauranga 3172 Phone: 07 548 1414 JIM’S MOWING Phone: 03 377 5544 JIM’S TREES & STUMP REMOVAL Phone: 06 843 2848 KWIK KERB PO Box 103 Mt Ommaney QLD 4074 AUS Phone: 0800 865 945 LAWN FIX Phone: 07 548 0008 PALMERS GARDEN WORLD PO Box 331 586 Takapuna Auckland Phone: 09 443 9910 PIMP MY LAWN PO Box 2437 Stortford Lodge Hastings 4153 Phone: 0800 111 001 RAPID LAWN Phone: 021 365 296 WOOLGRO Phone: 09 570 1985 YARD ART & MOULDS INTERNATIONAL Phone: 09 431 3176 ZONES LANDSCAPING SPECIALISTS Phone: 021 118 5810

Mobile Franchises

FREEDOM COMPANION DRIVING SERVICES PO Box 302 424 North Harbour Auckland Phone: 0800 956 956

RE/MAX NEW ZEALAND Level 1, 70 Stanley Street Parnell Auckland 1010 Phone: 09 309 8478

JIM’S TEST AND TAG Phone: 131 546

REALSURE THE HOUSE INSPECTORS PO Box 48034 Silverstream Wellington Phone: 04 939 0296

MOBILE HAND CAR & MARINE GROOMING 1300 Weranui Road RDI Silverdale Auckland Phone: 09 307 3737 PURE PROTECT PO Box 9428 Newmarket Auckland Phone: 09 280 4830 SMALLPRINT AUS & NZ Unit 4 2-4 Williams Grove Bonbeach VIC 3196 Phone: 1800 762 557 THE DRUG DETECTION AGENCY (TDDA) PO Box 301678 Albany, North Shore City 0752 Phone: 02 1917 148

Pool & Spa POOLWERX PO Box 718 Toowong QLD AUS Phone: 0800 543 419 SWIMART POOL & SPA SERVICES Private Bag 99942 Newmarket, Auckland Phone: 09 525 7570

Printing & Copying PRINTING.COM 16-18 Cashew Street Grenada North, Wellington Phone: 04 232 7653 SNAP PRINTING PO Box 8414, Symonds Street Auckland CBD, Auckland Phone: 09 379 0822

Real Estate & Property Services GREEN DOOR COMMISSION FREE REAL ESTATE 64 Montgomery Square Nelson 7010 Phone: 03 546 9332 HARCOURTS 7-9 Alpers Avenue Newmarket 1023 Phone: 09 520 5569 LJ HOOKER GROUP Level 3, 3 City Road Auckland 1010 Phone: 09 308 0450 MIKE PERO REAL ESTATE PO Box 29 530 Fendalton Christchurch 8540 Phone 0800 500 123

BARK BUSTERS Phone: 0800 167 710

NEW ZEALAND LETTING AGENTS Phone: 0800 103 203

DRIVING MISS DAISY PO Box 8489 Havelock North 4157 Phone: 06 877 0072

PROPERTY INDEPTH Phone: 0800 INDEPTH

FIBRENEW PO Box 29-300 Fendalton Christchurch Phone: 03 358 4290

QUINOVIC PROPERTY MANAGEMENT PO Box 14 268 Wellington 6141 Phone: 04 801 7880 RAY WHITE REAL ESTATE PO BOX 6067 Wellesley Street Auckland Phone: 09 377 5069

SITEFINDERS Phone: 027 919 4349 TALL POPPY REAL ESTATE Phone: 027 4432 897 THE NZ HOUSE INSPECTION COMPANY 63 Moana Road Plimmerton Wellington Phone: 0800 751 751 TOP SNAP Phone: 0508 867 762 TRIPLE O PROPERTY MAINTENANCE 1/51 Parer Road Airport West Vic 3042 Phone: 03 9310 3911 WHATS UP HOUSE INSPECTIONS Phone: 021 952 397

Recreation / Leisure CINDERELLA LIMO Australia Phone: +61 4 1171 5300 FLIP OUT NEW ZEALAND Phone: 0417 422 897 LITTLE DRIBBLERS Phone: 04 586 6006 READY STEADY GO KIDS Australia Phone: +61 1 300 766 892 RUGBYTOTS NZ Phone: 021 878 335

Rent or Hire AVIS RENTAL Private Bag 92802 Penrose Auckland 1642 Phone: 09 525 2850 BETTA RENTAL CARS 169 Main Highway Elleslie Auckland Phone: 09 525 2951 DVDNOW KIOSKS Phone: 0800 DVDNOW HANDY RENTALS 248 Thorndon Quay Thorndon Wellington Phone: 04 470 7710 HERTZ Private Bag 4716 Christchurch 8140 Phone: 03 358 6789 LAZERBIKE Phone: 027 682 0122 MR RENTAL Unit 6, 706 Great South Road Penrose Auckland Phone: 0800 111 313 PEGASUS RENTAL CARS PO Box 47 818 Ponsonby Auckland 1144 Phone: 09 378 7940 RENT-A-DENT PO Box 73-105 Auckland Airport Phone: 09 275 2914 2 0 2 1 F R A NCHISE DIRECTORY | 103

n ew zeala nd f ra nchise lis ting s GODFREYS 17-21 Cavendish Drive Manukau Auckland 2104 Phone: 09 263 7636

TAKE NOTE PO Box 97-063 SAMC Manukau Auckland Phone: 09 262 2486

STORAGE BOX Unit 1, 2 Amera Place East Tamaki Auckland Phone: 09 271 1025

GUTHRIE BOWRON Level 4, Unit 5, Textile Centre 1 Kenwyn Street Parnell Auckland Phone: 09 306 1040

THE 2 N’5 SHOP Level 2, 87 Devon Street East New Plymouth Phone: 06 757 2702

UNITED VIDEO PO Box 12250 Chartwell Square Hamilton 3284 Phone: 07 853 7035

HARDY’S HEALTH STORES PO Box 19004 Hamilton Phone: 07 838 3274

VIDEO EZY Phone: 09 302 2229

HARRISONS CARPET ONE PO Box 33858 North Shore Auckland Phone: 09 488 4710

RENTED.ORG.NZ Phone: 0800 562 3733 ROOM2RENT Phone: 0508 222 464

Retail ADVANCE FRANCHISE SYSTEMS PO Box 12 642 Penrose Auckland 1642 Phone: 09 525 3792 AGATHA PARIS Phone: 0800 AGATHA BATHROOM WAREHOUSE PO Box 12075 Central Mall Rotorua Phone: 07 343 6676 BEDPOST PO Box 23-364 Hunters Corner Paptoetoe 2155 Auckland Phone: 09 278 1010 BIN INN RETAIL GROUP PO Box 230271 The Hub Botany 2163 Auckland Phone: 09 572 0220 BY NATURE Phone: 0030 2414 05207 CASH CONVERTERS PO Box 302212 North Harbour North Shore 0751 Phone: 09 414 1960 CASHBOX 94 Wairau Road Glenfield Auckland 0627 Phone: 09 444 7477 CIVIC VIDEO Level 1, 268-270 Manukua Road Parnell Auckland 1151 Phone: 09 523 5471 COLOURPLUS PO Box 83174 Edmonton Auckland Phone: 09 818 9215 DOLLAR VALUE Phone: 029 289 6149 DYMOCKS 428 George Street Sydney NSW 2000 AUS Phone: (AUS) 1800 643 303 EGG MATERNITY 115 Khyber Pass Graston Auckland Phone: 09 523 0398 FOOTLOOSE Phone: 09 298 0653 FRIDGE FREEZER ICE BOX Phone: 03 348 4768 FRONTRUNNER Phone: 03 348 4768 FURNITURE COURT Phone: 09 277 5465

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HARVEY WORLD TRAVEL Phone: 09 307 1860 ISSIMO Phone: 03 348 4768 K & B MANNINEN Christies Jewellery PO Box 5103 Palmerston North 4441 Phone: 06 825 6117

THE ATHLETES FOOT RD 1 Silverdale Auckland 1140 Phone: 0800 BESTFIT THE CHRISTMAS HEIRLOOM COMPANY Phone: 07 839 6209 THE SWEETEST LITTLE CHOCOLATE SHOP PO Box 5474 Wellesley Street Auckland 1141 Phone: 09 374 4550 TOYWORLD PO Box 8898, Symonds Street Auckland 1150 Phone: 09 374 1500 Z ENERGY Phone: 04 498 0200

Travel

LOLITA S.A. Phone: 00598 2309 0890 LIQUORLAND Phone: 09 621 0875 MISTER MINIT Australia Phone: +61 2 9521 9100 NIGHT ‘N DAY FOODSTORES PO Box 5769 Dunedin 9058 Phone: 03 477 2340 PAPER PLUS 42856, Lambie Drive Manuakau Auckland Phone: 09 261 1054 PARA RUBBER PO Box 259 123 Botany Auckland 2163 Phone: 09 532 8794 POSTSHOP KIWIBANK Phone: 09 336 8284 SADDLERY WAREHOUSE PO Box 100-780 North Shore Mail Centre Auckland Phone: 0508 467 734 SHOE CLINIC 64 Willis Street Wellington Phone: 04 499 4495 SIMPLIFOOD Phone: 07 693 7334 SMITHS SPORTS SHOES PO Box 10460 Baylair Mt Maunganui Phone: 09 626 2097 SPECSAVERS NEW ZEALAND Phone: 09 475 5434 STIHL SHOP Phone: 09 262 4000 STIRLING SPORTS PO Box 35 374 Shirley Christchurch 8051 Phone: 03 523 1851 TACKLEBOX PO Box 16258 Bethlehem, Tauranga Phone: 07 579 3677

CORPORATE CABS 161 Manukau Road Auckland Phone: 09 632 0600

Vending AUSTVENDING 261 Churchill Road Prospect SA 5082 AUS Phone: (AUS) 1300 769 967 COOLSPOT UNLIMITED Level 40, 140 Williams Street Melbourne VIC 3000 AUS Phone: +61 3 9607 8328 PROVENDER NZ PO Box 11 007 Auckland Phone: 09 525 2767 SIMPLICITY VENDING 31 Claude Street Hamilton Phone: 07 855 2007

Workplace Health & Safety GLOBAL SAFE NEW ZEALAND PO Box 2042 Kuripuni Masterton 5824 Phone: 02 7210 4292 SAFE T SUPPLIES Phone: 09 525 2767 VITAL CARE PO Box 498 Matamata 3340 Phone: 0800 48 48 25

“Remember that franchising is about relationships and how well you are able to develop them with both your franchisor and your customers.” Robin La Pere

Professional Services Listings Categories Australia

NEW ZEALAND

Accounting & Financial Services. .............................................................. 106

Accounting & Financial Services. .............................................................. 117

Advertising & Marketing....................................................................................... 107

Banks/Financial Institutions........................................................................... 117

Banks/Financial Institutions........................................................................... 108

Business Services.......................................................................................................... 117

Business Services.......................................................................................................... 108

Franchise Consulting & Development.................................................. 118

Franchise Consulting & Development.................................................. 110

Insurance Brokers....................................................................................................... 118

Franchise Funding. ....................................................................................................... 111

IT & Communications.................................................................................................. 118

Insurance Brokers....................................................................................................... 111

Lawyers...................................................................................................................................... 118

IT & Communications.................................................................................................. 112

PR & Advertising............................................................................................................... 119

Lawyers...................................................................................................................................... 112 Legal.............................................................................................................................................. 115 Point of Sale........................................................................................................................ 115 Printing...................................................................................................................................... 115 Recruitment.......................................................................................................................... 115 Shopfitting. ........................................................................................................................... 116 Site Selection & Leasing......................................................................................... 116 Training Mentoring & Development......................................................... 116 Workplace Compliance, Health & Safety.......................................... 116

2 0 2 1 F R A NCHISE DIRECTORY | 105

AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS ACCOUNTing & FINANCIAL SERVICES ADP Level 1, 6 Nexus Court Mulgrave VIC 3170 Phone: 1300 961 734 ASSURED HOME LOANS 1 Northcote Terrace Medindie SA 5081 Phone: 08 8360 0200 AUSTRALIAN ACCOUNTING & FRANCHISING PROFESSIONALS PO Box 7000 Upper Mt Gravatt QLD 4122 Phone: 07 3422 7800

CASH LOAN MONEY CENTRES 243 Thomas Street Dandenong VIC 3175 Phone: 03 9793 3299

HALL CHADWICK Level 14, 440 Collins Street Melbourne VIC 3000 Phone: 08 8223 7311

CLUB FINANCIAL SERVICES 1/240 Caroline Springs Blvd Caroline Springs VIC 3023 Phone: 03 8390 1777

HAYES KNIGHT GPO Box 4565 Sydney NSW 2001 Phone: 02 9221 6666

CIB ACCOUNTANTS AND ADVISORS PO Box 2492 North Parramatta NSW 1750 Phone: 02 9683 5999

HOWARD RICH & ASSOCIATES PO Box 6447 North Sydney NSW 2059 Phone: 0414 550 751

COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444

INTEGRATED WORKFORCE SOLUTIONS – IWS Phone: 1300 797 497

AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546

CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667

AUSTWISE FINANCIAL SERVICES PO Box 181 West Ryde NSW 2114 Phone: 02 9808 3166

CONDON ASSOCIATES Level 6, 87 Marsden Street Parramatta NSW 2150 Phone: 02 9893 9499

AXIA ACCOUNTS Phone: 1300 497 790

COATES GROUP 36 Doody Street Alexandria NSW 2015 Phone: 02 9699 3122

BABO GROUP PO Box 202 Preston VIC 3072 Phone: 03 9466 0200 BDO AUSTRALIA Level 11/1 Margaret Street Sydney NSW 2000 Phone: 02 9251 4100 BENDIGO AND ADELAIDE BANK The Bendigo Centre PO Box 480 Bendigo VIC 3552 Phone: 1300 236 344 BENGA DESIGNS 18 Hayward Street Stafford QLD 4053 Phone: 07 3352 6972 BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1912 Oxenford QLD 4209 Phone: 07 5573 7970 BEETLE BRANDING 596 Canterbury Road Vermont VIC 3133 Phone: 03 9873 3433 BOOKS ONSITE Lvl 13/114 William Street Melbourne VIC 3000 Phone: 03 8618 6824 BPO CONNECT Buildings 3 & 4 320 Lorimer Street Port Melbourne VIC 3207 Phone: 1300 228 724

CREATIVE BREW MARKETING AND DESIGN 27 Oak Grove Brighton VIC 3186 Phone: 03 8677 2248 DIRTY CHOOK 22 Prince Street Paddington QLD 4064 Phone:07 3369 4200 DMC DIGITAL PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111 DFK EVERALLS PO Box 180 Deakin West ACT 2600 Phone: 02 6232 4588 DKM GROUP PO Box 3685 South Brisbane BC QLD 4101 Phone: 07 3340 3800 ECHOICE L/9 50 Bridge Street Sydney NSW 2000 Phone: 1300 302 914 EY Level 23, 8 Exhibition Street Melbourne VIC 3000 Phone: 03 9288 8000 FINLEASE Ground Floor, 1 James Place North Sydney NSW 2060 Phone: 02 8404 2000

BUSINESS CONCEPTS GROUP Level 1/333 Whitehorse Road Balwyn VIC 3103 Phone: 03 9816 4200

FMW ACCOUNTANTS Level 1, 174 Willoughby Road Crows Nest NSW 2065 Phone: 02 8425 7888

CABOT SQUARE WA 4-5/253 Ocean Keys Boulevard Clarkson WA 6030 Phone: 08 9408 6596

FORDHAM GPO Box 4369 Melbourne VIC 3001 Phone: 03 9611 6611

CAD PARTNERS Suite 5, 3 Racecourse Road West Gosford NSW 2250 Phone: 1300 362 436

FREEDOM TAXATION SERVICES Penrith Showground, Cnr of Station & Ransley Street Penrith NSW 2750 Phone: 02 4736 1111

CAPIFY Level 7, 32 Philip Street Parramatta NSW 2150 Phone 1 300 760 930

GRANT THORNTON Locked Bag Q800 Queen Victoria Building NSW 1230 Phone: 02 8297 2400

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LEMONTREE MARKETING Office 3/37 Connor Street Burleigh Heads QLD 4220 Phone:0424 867 866 LISTON LANDERS 246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366 LOGIRO 10 Edmondstone Road Bowen Hills QLD 4006 Phone: 1800 564 476 MCLEAN DELMO BENTLEYS Level 3, 302 Burwood Road Hawthorn VIC 3122 Phone: 03 9018 4666 MKS GROUP Suite 202A, Level 2/12 Hall Street Moonee Ponds VIC 3039 Phone: 03 9374 8400 MSI TAYLOR BUSINESS SERVICES PO Box 900 Toowong QLD 4066 Phone: 07 3512 8888 MYOB Phone: 1300 730 921 NEXIA EDWARDS MARSHALL Level 3, 153 Flinders Street Adelaide SA 5000 Phone: 08 8139 1111 PKF Level 8, 1 O’Connell Street Sydney NSW 2000 Phone: 02 8346 6000 RECEIPT BANK Suite 202, 35 Buckingham Street Sydney NSW 2010 Phone: 1800 107 451 REST INDUSTRY SUPER Phone: 1300 305 775 ROBERT HERBU PO Box 8263 Armadale VIC 3143 Phone: 03 9509 0490 ROSE CORPORATE 47 Stephenson Street Cremorne VIC 3121 Phone: 03 9820 8999 RSM AUSTRALIA Level 13, 60 Castlereagh Street Sydney NSW 2000 Phone: 02 8226 4500 ST CLAIR GPO Box 1881 Sydney NSW 2001 Phone: 02 9221 4088 THE TARTAN GROUP Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 9490

TOOHEY REID CHARTERED ACCOUNTANTS GPO Box 1646 Brisbane QLD 4001 Phone: 07 3221 1055

DMC DIGITAL PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111

POINT B ADVERTISING & DESIGN PO Box 431 Black Rock VIC 3193 Phone: 03 9521 8555

TRADE BOOKS BOOKKEEPING 1 Newland Street Bondi Junction NSW 2022 Phone: 0411 271 948

DOMINION COLANCO PRINT GROUP Unit 4, 2 Picken Street Silverwater NSW 2128 Phone: 02 9648 2888

PROMOTEM Suite 603, Asian Pacific House 4343 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 4600

UHY HAINES NORTON GPO Box 1735 Melbourne VIC 3001 Phone: 03 9629 4700

FC Business Solutions PO Box 5039, Wheelers Hill, Vic, 3150 Phone: 03 9533 0029

VERVE GROUP 2/73 Harley Street Alice Springs NT 0870 Phone: 08 8120 4877

FLUX CREATIVE 82 St Kilda Road St Kilda VIC 3182 Phone: 03 9593 8820

WALKER WAYLAND (WA) level 2, 129 Melville Parade Como WA 6152 Phone: 08 9364 9988

FUSE Level 3, 116 Miller Street North Sydney NSW 2060 Phone: 02 9008 8500

ADVERTISING & MARKETING 1300 EZYCALL 37 – 39 Aberdeen Road Altona VIC 3018 Phone: 1300 EZYCALL AD MARKETING AUSTRALIA PO Box 1888, Southport BC Gold Coast QLD 4215 Phone: 1300 537 425 BEATTY MARKETING SOLUTIONS 22 Ahern Road Packenham VIC 3812 Phone: 0409 174 565 BEETLE BRANDING 596 Canterbury Road Vermont VIC 3133 Phone: 03 9873 3433 BENGA DESIGNS 18 Hayward Street Stafford QLD 4053 Phone: 07 3352 6972 BENIE 5/31 Sabre Drive Port Melbourne VIC 3207 Phone: 1300 136 035 BISCUIT® VIC Phone: 0455 817 315 BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1912 Oxenford QLD 4209 Phone: 07 5573 7970 COATES SIGNCO SERVICE 242 Young Street Waterloo NSW 2017 Phone: 02 9699 3122 COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444 CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667 CREATIVE BREW MARKETING AND DESIGN Suite 8/51 City Road Southbank VIC 3006 Phone: 03 8677 2248 DEEPEND PO Box 146 Surry Hills NSW 2010 Phone: 02 8917 7900 DIRTY CHOOK 22 Prince Street Paddington QLD 4064 Phone: 07 3369 4200

HEADMARK 9/1 Dank Street Waterloo NSW 2074 Phone: 02 9318 2726 HOWARD RICH & ASSOCIATES PO Box 6447 North Sydney NSW 2059 Phone: 0414 550 751 INFORMATEL 620 St Kilda Road Melbourne VIC 3044 Phone: 03 9510 2322 LEMONTREE MARKETING 37 Christine Avenue Miami QLD 4220 Phone: 0424 867 866 MARKETING AND BRANDING COMPANY 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700 MAYNARD IMAGING 100 Green Street Richmond VIC 3121 Phone: 0409 902 002 MEDIACOM AUSTRALIA 65 Berry Street Sydney NSW 2060 Phone: 02 9463 7000 MEDIA M GROUP Unit 15 Level 2 10 Clifton Street Prahran VIC 3205 Phone: 1300 722 940 MICHELS WARREN 96 Melbourne Street North Adelaide SA 5006 Phone: 08 8267 6888 MITCHELL COMMUNICATION GROUP Level 4, 111 Cecil Street South Melbourne VIC 3205 Phone: 03 9690 5544 MYGUESTLIST 51 Victoria Crescent Abbotsford VIC 3067 Phone: 03 9999 2585 NORMAN CONNELL ADVERTISING Level 1, 240 Chapel Street Prahran VIC 3181 Phone: 03 9529 4744 OMC CONNECT PO Box 1124 Mooloolaba QLD 4557 Phone: 07 5444 3473 ORGANISE INTERNET PO Box 274 Gosford NSW 2250 Phone: 02 4325 9862

REVIVE PROJECTS 77-79 Canterbury Road Canterbury VIC 3126 Phone: 1300 836 863 ROCKET SCIENCE STRATEGIC SERVICES 147 Cavendish Street Stanmore NSW 2048 Phone: 02 9580 6889 SOURCELINX PO Box 6226 Yatala QLD 4207 Phone: 07 3804 7887 SWEAR WORDS 1/224 Swan Street Richmond VIC 3121 Phone: 03 9421 3572 THE BANNER LADY 2A Gateway Drive Carrum Downs VIC 3201 Phone: 03 9775 0832 THE IDEAS SUITE 175 New South Head Road Edgecliff NSW 2027 Phone: 02 9279 3330 THE RED REPUBLIC Level 1, 11 Wicklow Street Kangaroo Point QLD 4169 Phone: 07 3252 5735 THE SPHERE AGENCY Level 1/6 Palmer Parade Cremorne, Melbourne VIC 3121 Phone: 03 8679 2200 THRIVE PROMOTIONAL PRODUCTS PO Box 236 Manly NSW 1655 Phone: 02 9977 0215 TLS MARKETING Phone: 0475 031 572 TOTAL IMAGE GROUP PO Box 199 Westgate NSW 2048 Phone: 02 8188 6008 TOTAL MARKETING PO Box 587 Waverley NSW 2024 Phone: 0433 399 294 UNIVERSAL APPROACH Factory 2, 6 Superior Drive Dandenong South VIC 3175 Phone: 03 9706 5599 VISUAL UNITY 105d Carpenter Street Brighton VIC 3186 Phone: 03 9592 0622 YOUR IMAGE MARKETING & MEDIA 12 Kilby Street Kellyville Ridge NSW 2155 Phone: 0488 607050 ZOO MEDIA 2/2 Newcastle Street Burleigh Heads QLD 4220 Phone: 07 5587 7222 ZING COMMUNICATIONS AUSTRALIA 131 – 133 Devonshire Street Surry Hills NSW 2010 Phone: 02 8303 646

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AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS BANKS / FINANCIAL INSTITUTIONS AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 AUSTRALIAN CAPITAL HOME LOANS PO Box 1275 Slacks Creek QLD 4127 Phone: 1300 797 338 AUSTRALIAN LENDING CORPORATION 46 Mt Gravatt Capalaba Road Upper Mt Gravatt QLD 4122 Phone: 1300 555 311 AXSESSTODAY Level 9, 360 Collins Street Melbourne VIC 3000 Phone: 1300 586 936 BANK OF QUEENSLAND National Phone: 1300 557 272 BANKWEST BUSINESS PO Box E237 Perth WA 6841 Phone: 13 7000

RAMS Level 12, 321 Kent Street Sydney NSW 2000 Phone: 1800 616 082

CORPORATE THEATRE 85 Rose Street Annandale NSW 2038 Phone: 02 9555 7299

SME FINANCE GROUP FLEET & VEHICLE PURCHASING Level 5, 15-19 Claremont Street South Yarra VIC 3141 Phone: 1300 293 866

COMMERCIAL FOOD MACHINERY Clayton Branch: 1418a Centre Road Clayton VIC 3168 Phone: 03 9543 1611

SPOTCAP Phone: 1800 107 010 THE ELCANO GROUP Brisbane QLD 4000 Phone: 07 3103 2760 WESTPAC BANKING CORPORATION National Phone: 132 142

Business Services 10 THOUSAND FEET Level 8, 275 Alfred Street North Sydney NSW 2060 Phone: 02 8080 7544 1800 ON HOLD PO Box 2325 Burleigh BC QLD 4220 Phone: 07 5587 7222 AA REALESTATE & BUSINESS BROKERS Suite 88b, 90 Lorimer Street Docklands VIC 3000 Phone: 03 9645 2988

Franchise Finance Australia Level 3, 5 Cribb Street, MILTON 4064 Phone: 1300 869 196 Email: info@franchisefinanceaustralia.com.au Website: www.franchisefinanceaustralia.com.au Business description: Franchise Finance Australia can provide the funding required for your franchise today. We offer finance solutions for funding just one piece of equipment through to fitting out a new store or buying an existing business with established equipment. Our team are experts in franchise finance and are Registered Franchise Lending Specialists and work with many of Australia’s top franchise brands. Year established: 2014 CAPIFY Level 7, 32 Phillip Street Parramatta NSW 2150 Phone 1 300 760 930 COMMONWEALTH BANK Level 3 Tower B, Citadel Towers 799 Pacific Highway, Chatswood NSW 2067 Phone: 1800 457 226 EBUSINESS LOAN Level 8, 350 Collins Street Melbourne VIC 3000 Phone: 1300 551 730 HSS FINANCE Phone: 1300 506 720 LIVINGBRIDGE Level 18, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 7382 NATIONAL AUSTRALIA BANK National Phone: 131 012 ONDECK Phone: 1800 676 652

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ADP Level 1, 6 Nexus Ct Mulgrave VIC 3170 Phone: 1800 000 729 AGILITY MERCEDES-BENZ FINANCIAL 44 Lexia Place Mulgrave VIC 3170 Phone: 03 9566 9266 ALLPOS 646 Murray Street West Perth WA 6005 Phone: 08 9226 4272 ASCENDER PAYROLL SERVICES 17-23 Station Street Malvern VIC 3144 Phone: 03 9211 8233 AVID TECH MULTIMEDIA 8 Sussex Court Wonthaggi VIC 3995 Phone: 03 5672 1872 BALLOON DÉCOR Phone: 0414 546 173 BILL BUDDY PO Box 1443 Nerang QLD 4211 Phone: 1300 303 278 BSF GROUP 45 Kremzow Road Strathpine QLD 4500 Phone: 07 3205 5535 BUSINESS EVENTS TASMANIA Level 5, 39 Murray Street Hobart TAS 7000 Phone: 03 6231 1366 BUSINESS SA 136 Greenhill Road Unley SA 5061 Phone: 08 8300 0000 CHAS CLARKSON 1028 Botany Road Mascot NSW 2020 Phone: 1300 300 195 COFFEE BELLA 7 Neaumann Court Kunda QLD 4556 Phone: 1300 721 811

COST REDUCTION ANALYSTS 301 48 Atchinson Street St Leonards NSW 2065 Phone: 1300 360 647 CREATIVE DESIGN 52B Winterton Road Clayton VIC 3168 Phone: 1300 662 390 CTA AUSTRALIA 67/71 Logistic Street Keilor Park VIC 3042 Phone: 03 9334 2620 DAIMLER FLEET MANAGEMENT Private Bag 12 Mt Waverley VIC 3149 Phone: 0429 982 597 DELOITTE PO Box 38 Parramatta NSW 2150 Phone: 02 9322 7000 DESIGN DESIGN PO Box 652 Springwood QLD 4127 Phone: 07 3808 3122 DESIGN GALLERY PO Box 1209 QLD 4507 Phone: 07 3408 1253 DIFFUSEHR Level 2/32 Garden Street South Yarra VIC 3141 Phone: 03 9098 4318 DIVERSIFIED EXHIBITIONS Level 3, 424 St Kilda Road Melbourne VIC 3004 Phone: 03 9261 4500 DIVERSE SHOPFITTERS 68 McDowell Street Welshpool WA 6106 Phone: 08 9258 8555 DREAMWEAVERS EVENT CREATORS & PRODUCERS 47 Leda Drive Burleigh Heads QLD 4220 Phone: 1300 883 809 EGNATIUM Level 9, 127 Creek St Brisbane QLD 4000 Phone: 07 3036 1152 EMPLOYRITE PO Box 509 Burwood VIC 3125 Phone: 03 9808 3055 EVENTS 720 3/12 Norton Drive Melton VIC 3337 Phone: 03 9131 1626 EXALT 4TH PARTY SOLUTIONS 5 Bentham Place Castle Hill NSW 2154 Phone: 02 9659 1550 EZYPAYROLL Suite 3 /280 Sir Donald Bradman Drive Cowandilla SA 5000 Phone: 08 7324 3869 FC Business Solutions PO Box 5039, Wheelers Hill, Vic, 3150 Phone: 03 9533 0029

FRANDATA & AUSTRALIAN FRANCHISE REGISTRY™ Level 8, 1 O’Connell Street Sydney NSW 2000 Phone: 02 8346 6093

LINK BUSINESS FRANCHISING PO Box 12324 Penrose, Auckland New Zealand Phone: 1300 763 668

FUSION5 Level 16, 60 Albert Road South Melbourne VIC 3205 Phone: 1300 156 640

LOGOVISION 169 Main North Road Nailsworth SA 5083 Phone: 08 8342 5122

GAFFNEYS EVENT LOGISTICS Suite 15/79 Manningham Road Bulleen VIC 3105 Phone: 1300 013 533

MACROPLAN Level 16, 330 Collins Street Melbourne VIC 3000 Phone: 0411 611 521

GOOD BUSINESS CONSULTING Phone: 02 9688 3325

MANTRA GROUP Level 11, 175 Castlereagh Street Sydney NSW 2000 Phone: 02 8062 5062

GRACEFUL SOLUTIONS Phone: 0400 865 277 HOLIDAYXP Level 1, Shop 23B Centro Box Hill North 17 Market Street, Box Hill VIC 3128 Phone: 03 9020 7855 HOSPITALITY EQUIPMENT 2020 Unit 6/6 Tennyson Street Granville NSW 2142 Phone: 02 9637 3737 HR CENTRAL Level 10, Trak Centre 443 - 449 Toorak Road Toorak VIC 3142 Phone: 1300 717 721 IBS INFOTECH 12 Railway Terrace Milton QLD 4064 Phone: 07 3369 7666 ICMI SPEAKERS & ENTERTAINERS PO Box 2311 Prahran VIC 3181 Phone: 03 9529 3711 ICON VISUAL MARKETING 16 Mitchell Street Camden NSW 2570 Phone: 1300 138 984 IP SOLUTIONS INTERNATIONAL Jones Bay Wharf, 86, 26-32 Pirrama Road Pyrmont NSW 2009 Phone: 1300 975 630 IWS AUSTRALIA Phone: 1300 797 497 JAGO Phone: 0412 267 344

MILWARD DORAN Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512 MINIT COMMERCIAL PO Box 3185 Kirrawee DC NSW 2231 Phone: 1800 786 086 MJW Suite 2, Upper Level, Jones Bay Wharf 26-32 Pirrama Road, Pyrmont NSW 2009 Phone: 02 8514 8300 MONGREL JOE’S COFFEE Unit 3, 32 Lilian Fowler Place Marrickville NSW 2204 Phone: 02 9519 3114 MPM MARKETING SERVICES 110 Fairbank Road Clayton VIC 3168 Phone: 03 8551 5300 MYSTERY CUSTOMER GPO Box 3838 Sydney NSW 2001 Phone: 1300 601 234 NT CONVENTION BUREAU Level 29, 420 George Street Sydney NSW 2000 Phone: 02 9361 1961 PACNET PO Box 12101 A’Beckett Street Post Office Melbourne VIC 8006 Phone: 133 639

JEJAK GRAPHICS Phone: 0422 267 639

PROFICIENT PROJECTS PO Box 1133 Beenleigh QLD 4207 Phone: 1300 132 141

JOSEPH DAHDAH & CO UNIFORMS 266 Cleveland Street Sydney NSW 2010 Phone: 02 9319 3420

RACV ROYAL PINES RESORT Ross Street Benowa QLD 4217 Phone: 1800 886 880

KEEP LEFT PR 42 Moray Street Southbank VIC 3006 Phone: 03 9268 7800

RAMP HOLDINGS 10 Stokes Avenue Alexandria NSW 2015 Phone: 02 8197 3333

KRNETA BUILDING SURVEYORS Suite 5, 39A Glenferrie Road Malvern VIC 3144 Phone: 03 9509 3176

RECRUIT SHOP PO Box 824 North Sydney NSW 2059 Phone: 1300 411 740

LEASEEAGLE PO Box 4120 Richmond VIC 4120 Phone: 03 9827 7701

REDBACK CONFERENCING Level 21, 320 Pitt Street Sydney NSW 2000 Phone: 02 8014 5150

LEASING INFORMATION SERVICES Suite 3.02, Level 3 Axis Corporate Park 46-50 Kent Road Mascot NSW 2020 Phone: 1300 RETAIL

REDEEM Phone: 1300 733 336 REGUS Phone: 1800 983 843 RELOAD CONSULTING PO Box 703 Toowong QLD 4066 Phone: 07 3368 3667

S2i Suite 2.01, 66 King Street Sydney NSW 2000 Phone: 02 9262 4766 SERVICE INTEGRITY PO Box 540 Figtree NSW 2525 Phone: 1300 799 868 SERVICEM8 PO Box 43221 Casuarina NT 0811 Phone: 03 9016 3217 SHAPE SHOPFITTERS 23 Simms Road Greensborough VIC 3088 Phone: 03 9432 1044 SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 5612 9836 STONE AND CHALK Level 2, AMP Tower, 50 Bridge Street Sydney NSW 2000 SYNERGY BUSINESS CENTRES Level 1, 11 Lord Street Botany NSW 2019 Phone: 02 8335 0800 TAILORMAID COMMUNICATIONS The Maids’ Quarter, Ground Floor, Studio 5 1-19 Uther Street Surry Hills NSW 2010 Phone: 02 9212 2280 TANDA Level 1/490 Adelaide Street Brisbane QLD 4000 Phone: 1300 859 117 THE CONTACT GROUP Suite 93, Level 9, 8-24 Kippax Street Surry Hills NSW 2010 Phone: 1300 654 905 THE ENERGY ALLIANCE Suite 1/Level 1/526 Whitehorse Road Mitcham VIC 3132 Phone: 03 9872 6869 THE FRANCHISE COMPANY 13 Skinner Street Hastings VIC 3915 Phone: 0478 007 613 THE MARKETING LAB Level 5, 12 Commercial Road Newstead QLD 4006 Phone: 07 3088 3021 THE REALISE GROUP Studio 53, 91 Moreland Street Footscray VIC 3011 Phone: 03 9687 2360 TOURISM NEW ZEALAND Phone: 02 8299 4800 TU PROJECTS PO Box 7076 East Brisbane QLD 4169 Phone: 1300 659 399 VERVE RECRUITMENT Phone: 1300 88 26 44 VERIMARK 62/23 Narabang Way Belrose, NSW 2085 Phone: 02 9450 0099 VIVA ENERGY AUSTRALIA 720 Bourke Street, Docklands VIC 3008 03 8823 4897 VOYAGES - ULURU MEETING PLACE Level 9, 179 Elizabeth Street Sydney NSW 2001 Phone: 02 8296 8067

2 0 2 1 F R A NCHISE DIRECTORY | 109

AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS WAIVESTAR GROUP Phone: 03 9487 2100 WOOLLAM CONSTRUCTIONS PO Box 7154 East Brisbane QLD 4169 Phone: 07 3456 1600

Franchise Consulting & Development

“It’s important that you go into business in an area that ignites your passion.” Corina Vucic

MARKET MINDS PO Box 15 Golden Beach QLD 4511 Phone: 0407 627 243

AUSTRALIAN FRANCHISING SYSTEMS Suite 6, 137 Main Street Osborne Park WA 6017 Phone: 08 9444 5100

BUSINESS DEVELOPMENT COMPANY Melbourne, Sydney, Brisbane, Cairns Phone: 1300 53 44 70 BUSINESS INTERNATIONAL Suite 110, 358 Clarendon Street South Melbourne VIC 3205 Phone: 0400 017 882 CARIBLUE PO Box 3187 Robina Town Centre QLD 4230 Phone: 0412 618 723 CEO CONSULTING Level 1 99 Queen Street Melbourne VIC 3000 Phone: 1300 764484 CIVIC MANAGED SERVICES 1100 Bourke Road (Locked Bag 5001) Alexandra NSW 2015 Phone: 02 9206 8877 CRECER CONSULTING 222 St Kilda Rd St Kilda VIC 3182 Phone: 0406 592 233 DC STRATEGY Level 8, 330 Collins Street Melbourne VIC 3000 Phone: 1300 682 657 DEMOGRAPHICS ONLINE PO Box 52 Clifton Hill VIC 3068 Phone: 0411 098 691 DCG DONALDSON CONSULTING GROUP Level 20 AMP Place Brisbane QLD 4000 Phone: 0419 704 982 ENTERPRISE 21 2/22 Montana Road Miami QLD 4220 Phone: 1300 786 332 FRANCHISE 4 U Phone: 1300 549 200 FRANCHISE ADVISORY CENTRE PO Box 15304 Brisbane City East QLD 4002 Phone: 07 3716 0400

“Many of us buying a franchised business are new to business and are looking for a safe way to learn how it all works.” Brian Keen 110 | 2 0 2 1 FR A NCHISE DIR ECTO RY

HILL ROGERS Level 5, 1 Chifley Square Sydney NSW 2000 Phone: 02 9232 5111 MACQUARIE FRANCHISE SYSTEMS PO Box 424 Hornsby NSW 1630 Phone: 02 9415 4655

ALLIANCE PROJECT SERVICES PO Box 301 St Pauls NSW 2031 Phone: 1300 763 774

BUSINESS DEVELOPMENT ALLIANCE Level 2, Suite 6A, 47 Kishorn Road Applecross WA 6153 Phone: 08 9364 3811

GROUP SEVEN FRANCHISING 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

FC Business Solutions PO Box 5039, Brandon Park, Vic, 3150 Phone: 03 9533 0029 Email: hello@fcbs.com.au Website: www.fcbs.com.au Business description: Plug-ins for the gaps in your franchise offering There are often gaps in a franchising offering – whether that’s because the franchise has just started, the franchise is deliberately being kept small and manageable, or because a decision has been made to keep the overheads of the Corporate Office team low. Whatever the reason, those gaps in the offering can be critical, to not only the success but also regarding the legal compliance of your franchise. That’s where FC Business Solutions can help. We can provide you with as much (or as little) support as you need. We cover all areas of franchising from strategic business advice and modelling to audits, manuals and policies to ensure you are compliant. We can do all your marketing – from graphic design to website design, social media lead generation and full advertising campaigns. We can run your events, handle your PR, do your HR and recruiting, facilitate your training and even set up and run your Franchise Advisory Council. We have a team of highly skilled, innovative people with decades of expertise in all areas of franchising success. Give us a call to see how we can help build your business by providing a richer offering for your franchisees. Year established: 1999 FRANCHISE CENTRAL Level 1, 459 Toorak Road Toorak VIC 3142 Phone: 1300 558 278 FRANCHISE RELATIONSHIPS INSTITUTE PO Box 8487 Armadale VIC 3143 Phone: 07 3510 9000 FRANCHISE SIMPLY 101 John Lund Drive Hope Island QLD 4212 Phone: 1300 960 136 FRANCHISE SYSTEMS GROUP PO Box 496 Cammy NSW 2062 Phone: 1300 658 311 FRANCHISE WORKS Suite 321, 8 Point Street Pyrmont NSW 2009 Phone: 0417 811 522 FRANCHISEE SUCCESS Phone: 1300 159 117 FRANCHISING INTERNATIONAL PO Box 757 Sanctuary Cove QLD 4212 Phone: 1300 295 898

ORDIUM PO Box 1029 Toowong DC QLD 4066 Phone: 0413 871 828 PRICE WATERHOUSE COOPERS 2 Southbank Boulevard Southbank VIC 3006 Phone: 03 8603 1000 REMARKABLE FRANCHISES PO Box 383 Maylands WA 6931 Phone: 08 6555 7780 RESURG GROUP PO Box 196 Alexandria NSW 2015 Phone: 1300 132 138 RETAIL DOCTOR GROUP PO Box 209 Milsons Point NSW 2061 Phone: 02 9460 2882 RETAIL E-VIRONMENT 624 St Kilda Towers, 1 Queens Road Melbourne VIC 3121 Phone: 03 9863 7313 SHERPA GROUP 3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4887 THE FRANCHISE INSTITUTE PO Box 667 Vaucluse NSW 2030 Phone: 1300 855 435 THE FRANCHISE SHOP Suite 19, 653 Mountain Highway Bayswater VIC 3153 Phone: 1300 139 557 THE FRANCHISE WHISPERER Suite 28a, 82 Keilor road Essendon North VIC 3040 Phone: Steve +61 433 288 373 Karen +61 419 155 758 VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

“One of the benefits of living in today’s world is that we have a wealth of information at our fingertips. As a potential franchisee, you’re able to carefully consider the different ways you can help finance your franchise” Gavin Culmsee

Insurance Brokers AON FRANCHISE INSURANCE Phone: 03 9211 3184 ARRIVIS Suite 3, 85 Curzon Street North Melbourne VIC 3051 Phone: 03 9329 1255

wollermann franchise developments Offices: VIC – NSW – QLD Licensed: SA – WA – NT – TAS Contact: Colin Crawford Phone: 1300 249 276 Head Office: + 61 3 9999 5488 Email: info@franchisedevelopments.com.au Website: www.franchisedevelopments.com.au Business description: Franchising involves having a reproducible profitable business system that can be taught to keen and enthusiastic franchisees. Sounds simple doesn’t it. But successful franchising involves empowering franchisees with better business strategies, better buying, better marketing and, for the franchisor, better franchise recruitment. With 26 years in the franchise industry, WFD’s role involves putting it all together with better: • Franchise Expansion Planning • Franchise Legal Documentation • Franchise Manuals / Systems • Franchise Recruitment Looking to grow your business? Contact us today. ‘Franchising businesses … Locally, nationally, internationally.’ Year established: 1994. I.L. Wollermann Pty Ltd

Franchise Funding BUSINESS LENDING 11 Bonnet Avenue Como NSW 2226 Phone: 0419 242 546 CAPIFY Level 7, 32 Phillip Street, Parramatta, NSW 2150 Phone: 1 300 760 930 CASHFLOW IT FINANCE Level 1 349, Coronation Drive Milton QLD 4064 Phone 1 300 659 676 CITY PACIFIC FINANCE 2 Main Street Greensborough VIC 3088 Phone: 03 9432 3344 FC Business Solutions PO Box 5039, Wheelers Hill, Vic, 3150 Phone: 03 9533 0029 GOGETTA Park Tower, 20 Pidgeon Close West End QLD 4101 Phone: 1300 512 591 SILVER CHEF Park Tower 20 Pidgeon Close West End QLD 4101 Phone: 1300 846 976 TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694

“Look for people who share your passion and values.” Corina Vucic

BARKER MEIER INSURANCE BROKERS PO Box 7053 Hutt Street Adelaide SA 5000 Phone: 1800 066 900 BROOKLYN UNDERWRITING SERVICE PO Box 101 Grosvenor Place NSW 1220 Phone: 02 8274 8177 CAPITAL MUTUAL INSURANCE BROKERS Level 1, 1140 Burke Road Balwyn North VIC 3104 Phone: 03 9819 7344

Insurance Made Easy 62-64 Main Street, Upwey VIC 3158 Phone: 0423 791 368 Contact: Philip Watson Email: pwatson@imeinsurance.com.au Website: imeinsurance.com.au Business description: Why use IME? Franchise Industry Insurance is often hard to obtain, nearly always expensive. At IME we make this journey Easy. As members of the FCA since 2003, we understand Franchisors & Franchisees needs, provide personalised service, and tailor insurance programs for the Franchise Industry. IME, as your specialists in the Franchise Industry for insurance are regular attendees at FCA events, we keep abreast of developments in the Franchise Industry that may affect members with a particular emphasis on insurance. We can assist Franchisors and Franchisees in the placement of their business insurance needs including the notoriously difficult to place Franchisor Professional Indemnity and Directors and Officers Insurance. We are able to accommodate a broad range of occupations ranging from Bookkeepers, All types of Retailers, Safety Consultants, Travel Agents, Mortgage Brokers, Tradesmen and Business Coaches… whatever the occupation we can assist! And most of all:- Tailored & Personalised Service. Membership: FCA since 2003 Year established: 1992 KING INSURANCE BROKERS Level 2,104 Burwood Road Hawthorn VIC 3122 Phone: 03 9818 8026

“During the pandemic, franchisees have benefitted from strong and sustained support from franchisors.” Mary Aldred

NFIB 10 William Street Perth WA 6000 Phone: 1800 776 747 Contact: Darryl Morris Email: info@mynfib.com.au Website: www.mynfib.com.au Business description: National Franchise Insurance Brokers (NFIB) was established to fill the gap in the market for a dedicated online provider of insurance cover specifically designed for franchisees, franchisors and franchised businesses. NFIB offers competitively priced insurance covers, and franchisors can rest easy in the knowledge all NFIB products are underwritten by one of the world’s leading insurers. With our system, franchisees are spared the time and tedium of researching insurance. When franchisees go online they are taken to a custom area where all their information is already in the system and cover has been created to comply with franchisor’s requirements. Franchisors are also provided with an audit program where they can keep up-to-date with franchisee insurance activities. Membership: NIBA, FCA, STEADFAST

“Prospective franchisees who are looking at buying into a franchise must tread carefully and do their homework.” Stewart Germann

Shopinsurance.com.au Suite 13, 317 Whitehorse Road, Nunawading VIC 3131 Contact: Fred Nadde Phone: 1300 123 300 Email: fred@steadfasteastern.com.au Website: www.shopinsurance.com.au Business description: Shopinsurance has been looking after the needs of franchisees and franchisors for over 15 years. We offer via our website automated business insurance solutions backed by “one on one” personal advice, to ensure all our customers receive a personal level of care. We look after the needs of franchisees such as Just cuts, Hairhouse Warehouse, Gloria Jeans, AFL stores, Michel’s patisserie, Subway and Schnitz. All it takes is one phone call or email and we take the worry out of what insurance coverage you need, how much it costs and best way to structure your insurance for one shop or for a franchisor insurance facility for all. Give our Director a call on 1300 123 300 Australia wide. Year established: 1999

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AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS IT & Communications ACTUATOR SYSTEMS AUSTRALIA PO Box 1032 Hamilton QLD 4007 Phone:Â 1300 905 299 AUSSIE PHONE BROKERS 537 Malvern Road Toorak VIC 3142 Phone: 03 9827 8860 AVG INTERNET SECURITY 2/101 Tulip Street Sandringham VIC 3191 Phone: 03 9581 0800 CARBONITE AUSTRALIA 2/101 Tulip Street Sandringham VIC 3191 Phone: 1300 886 673 CODERS Suite 38, 194 Breakfast Creek Road Newstead QLD 4006 Phone: 07 3257 7242 COOKING THE BOOKS Unit 4, 13-21 Thomas Street Yarraville VIC 3013 Phone: 03 9111 0111 CROOMO Level 3, 32 Duncan Street Fortitude Valley, Brisbane QLD 4006 Phone: 07 3250 6800 DOVETAIL BRAND ENGAGEMENT 370 St Kilda Road Melbourne VIC 3004 Phone: 03 9570 3358 ENTEGY Suite 5, 28 Donkin Street West End Brisbane QLD 4101 Phone: 1300 730 808 EPIWEB 438 Ipswich Road Annerley QLD 4103 Phone: 07 3342 6781 FAB SAO PO Box 6803 Halifax Street Adelaide SA 5000 Phone: 0418 331 933 FONEBOX Phone: 1800 FONEBOX FRANCHISE CLOUD SOLUTIONS Sydney NSW Phone: 1800 227 881 FRANCHISING1ST Level 1, Unit 23, 160 Lytton Road Bulimba QLD 4171 Phone: 1300 244 244 KARMAN GROUP Suite 6, 8-12 Sandilands Street South Melbourne VIC 3205 Phone: 1300 730 235 LIQUID STATE 11b/96 Cleveland Street Greenslopes Brisbane QLD 4120 Phone: 07 3162 4216 MAXXAM COMPUTER SYSTEMS 553 Glenferrie Road Hawthorn VIC 3122 Phone: 1300 629 926 MICRONET SYSTEMS (HARMONIQ) Suite 8, Level 2, 2-4 Merton Street Sutherland, NSW 2232 02 9542 2000 MOBILE APP CITY PO Box 303 Parkwood WA 6147 Phone: 0487 896 061

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NEC Private Bag 1111 Mulgrave VIC 3170 Phone: 131 632

TASK RETAIL TECHNOLOGY Suite 16/90 Mona Vale Road Mona Vale NSW 2103 Phone: 02 9997 3500

NETCOMM 2-6 Orion Road Lane Cove NSW 2066 Phone: 02 9424 2000

THEDOCYARD Phone: 0438 410 598

NETSTARTER Level 2, 26-28 Wentworth Avenue Surry Hills NSW 2010 Phone: 02 9273 7777 NOQ MOBILE ORDERING Suite 1, 11 French Street Adelaide SA 5000 Phone: 1800 028 128 OE DESIGN 17/79 West Burleigh Road Burleigh Heads QLD 4220 Phone: 1300 736 764 PEOPLEINSITE Level 11, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 9716 PNORS TECHNOLOGY GROUP 10/435 Williamstown Road Port Melbourne VIC 3004 Phone: 03 9135 1900 PRISM SOLUTIONS Suite 3, 214 Bay Street Brighton VIC 3186 Phone: 03 9596 8633 PROFESSIONAL ADVANTAGE SERVICE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 02 9919 8900 PROFESSIONAL OUTSOURCE SOLUTIONS Unit B1, Jetstream Business Park 5 Grevillea Place Brisbane Airport QLD 4007 Phone: 1300 600 774 PRONTO SOFTWARE 20 Lakeside Drive East Burwood VIC 3151 Phone: 03 9887 7770 REACH LOCAL Level 7, 717 Bourke Street Docklands VIC 3008 Phone: 03 8671 3626 REALESTATE IT Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 0403 313 521 RIDDELL CLARE CONSULTING 45 Kathryn Court Riddells Creek VIC 3431 Phone: 0418 125 393 SACO TECHNOLOGY PO Box 472 Burpengary QLD 4505 Phone: 1300 664 186 ST SOFTWARE PO Box 6275 Frenchs Forest NSW 2086 Phone: 02 9975 4648 STORE FINDER Unit 13, 1150 Pittwater Road Collaroy NSW 2097 Phone: 02 8003 4580 SYRON 38 Berwick Street Fortitude Valley QLD 4106 Phone: 07 4270 79 766 TANDA Level 1, 490 Adelaide Street Brisbane QLD 4000 Phone: 1300 859 117

THE MISSING LINK NETWORK INTEGRATION 9-11 Dickson Avenue Artarmon NSW 2064 Phone: 1300 865 865 THINKING AUSTRALIA Suite 304, 620 St Kilda Road Melbourne VIC 3004 Phone: 03 9525 1255 TRURATING Level 6, 40 King Street Sydney NSW 2000 Phone: 1800 380 567 TT GROUP COMMUNICATIONS 3/42 Cavendish Road Coorparoo QLD 4151 Phone: 1800 888 555 VIRTUAL METHOD NSW 2026 Phone: 0499 789 658 WEB PROFITS Level 1/145 Russell Street Melbourne VIC 3000 Phone: 03 8488 7821 WIRED & WIRELESS SOLUTIONS INTERNATIONAL Level 7, 6 Help Street Chatswood NSW 2067 Phone: 02 9412 2100 WORLD MANAGER Level 13, 44 Market Street Sydney NSW 2000 Phone: 02 8007 7095 ZRILO Level 4 / Suite 1 58-62 Kippax Street Surry Hills NSW 2010 Phone: 1300 009 397

Lawyers ADDISONS SOLICITORS & ATTORNEYS GPO Box 1433 Sydney NSW 2001 Phone: 02 8915 1000 ALLENS LINKLATERS Level 28, Deutsche Bank Place 126 Phillip Street Sydney NSW 2000 Phone: 02 9230 4000 ANDERSON RICE LAWYERS Level 10, 555 Lonsdale Street Melbourne VIC 3000 Phone: 03 9672 2666 ARMSTRONG LEGAL Level 35, 201 Elizabeth Street Sydney NSW 2000 Phone: 02 9261 4555 ASHURST SYDNEY Level 11 5 Martin Place Sydney NSW 2000 Phone: 02 9258 6000 ATKINSON VINDEN Level 8, 10 Help Street Chatswood NSW 2067 Phone: 02 9411 4466 ATTWOOD MARSHALL LAWYERS PO Box 334 Coolangatta QLD 4225 Phone: 07 5536 9777

AVENTUS Little Tokyo Two HQ, 36 Mein Street Spring Hill QLD 4000 Phone: 1300 294 539

CLAYTON UTZ PO Box H3 Australia Square NSW 1215 Phone: 02 9353 4000

AVENUE SOLUTIONS PO Box 7567 Melbourne VIC 3001 Phone: 03 9092 9891

COLEMAN GREIG Level 11, 100 George Street, Cnr Smith Street Parramatta NSW 2150 Phone: 02 9895 9200 COMINO PRASSAS PO Box 1390 Bondi Junction NSW 1355 Phone: 02 9386 5888

B2B LAWYERS PO Box 572 East Melbourne VIC 8002 Phone: 03 8602 4000 BAKER & MCKENZIE Level 27, A.M.P. Centre 50 Bridge Street Sydney NSW 2000 Phone: 02 9225 0200 BAKER LOVE LAWYERS PO Box 123 Wallsend NSW 2287 Phone: 02 4951 5766 BARRETT WALKER Suite 8, 150 Chestnut Street Cremorne VIC 3121 Phone: 03 9428 1033 BAYBRIDGE LAWYERS 1/109 Pitt Street Sydney NSW 2000 Phone: 02 9232 3511 BELL LEGAL GROUP PO Box 5193 Gold Coast MC QLD 9726 Phone: 07 5597 3366 BENNETT & PHILP SOLICITORS Level 13, 15 Adelaide Street Brisbane QLD 4000 Phone: 07 3001 2999 BILLINGS CLOAK PO Box 5196 Hughesdale VIC 3166 Phone: 03 9568 1833 BRENNANS SOLICITORS PO Box 27 Mooloolaba QLD 4557 Phone: 07 5438 8199 BROWN WRIGHT STEIN PO Box A2625 Sydney South NSW 1235 Phone: 02 9394 1010 BUCHANAN 284 Bay Street Brighton VIC 3186 Phone: 03 9596 8495 BYWATERS TIMMS LAWYERS Locked Bag 22 Fortitude Valley BC QLD 4006 Phone: 07 3648 9900 CENTRAL COAST BUSINESS LAWYERS 2/210 The Entrance Road Erina NSW 2250 Phone: 02 4367 4366 CERTUS LEGAL PO Box 16235 City East QLD 4002 Phone: 07 3106 3016 CHAMPION LEGAL Level 3, 60 Phillip Street Parramatta NSW 2150 Phone: 02 9635 8266

“The Marketing Plan is the schedule of promotions that is designed to stimulate sales.” Jason Gehrke

COOPER GRACE WARD Level 21 400 George Street Brisbane QLD 4000 Phone: 07 3231 2444 COSOFF CUDMORE KNOX 73 Wakefield Street Adelaide SA 5000 Phone: 08 8211 7955 CULLEN MACLEOD PO Box 935 Nedlands WA 6909 Phone: 08 9389 3999 CURWOODS LAWYERS GPO Box 5406 Sydney NSW 2001 Phone: 02 9231 4166 DAVID LEGAL 3/43 Harris Street Fairfield NSW 2165 Phone: 02 9728 5678 DIBBSBARKER GPO Box 983 Sydney NSW 2001 Phone: 02 8233 9500 DLA PIPER Level 9, 480 Queen Street Brisbane QLD 4000 Phone: 07 3246 4000 DMAW Level 3, 80 King William Street Adelaide SA 5000 Phone: 08 8210 2222 DW FOX TUCKER Level 14, 100 King William Street Adelaide SA 5000 Phone: 08 8124 1811 DOWNINGS LEGAL Level 11, Westralia Plaza 167 St Georges Terrace, Perth WA 6000 Phone: 08 9420 1564 FCB GROUP Level 18, 607 Bourke Street Melbourne VIC 3000 Phone: 03 9098 9400 FEINAUER Level 9, 231 Adelaide Terrace Perth WA 6000 Phone: 08 9420 8100 FERGUSON CANNON PO Box 5851 Maroochydore QLD 4558 Phone: 1800 640 509 FLOWER AND HART GPO Box 219 Brisbane QLD 4001 Phone: 07 3233 1233 FRANCHISE LEGAL Suite 601, 321 Pitt Street Sydney NSW 2000 Phone: 1300 798 501 GABLE LAWYERS St Kilda Rd Towers Level 1, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 9544

“Small businesses with aggregated turnovers less than $10 million can deduct the balance of their simplified depreciation pool at the end of the income year while this new measure applies.” Deborah Jenkins GADENS LAWYERS Level 25, Bourke Place 600 Bourke Street Melbourne VIC 3000 Phone: 03 9252 2555 GSM LAWYERS 228 Smith Street Collingwood VIC 3066 Phone: 03 9419 2077 HAARSMA LAWYERS 116 Wright Street Adelaide SA 5000 Phone: 1300 830 830 HALL & WILCOX Level 11, Rialto South Tower 525 Collins Street Melbourne VIC 3000 Phone: 03 9603 3555 HILLHOUSE BURROUGH MCKEOWN GPO Box 1709 Brisbane QLD 4000 Phone: 07 3220 1144 HOLDING REDLICH GPO Box 2154 Melbourne VIC 3001 Phone: 03 9321 9999 HOLMAN WEBB LAWYERS Level 17, Angel Place, 123 Pitt Street Sydney NSW 2000 Phone: 02 9390 8000 HUNT & HUNT Level 5, 114 William Street Melbourne VIC 3000 Phone: 03 8602 9200 HWL EBSWORTH Level 14, 264-278 George Street Sydney NSW 2000 Phone: 02 9334 8555 IP PARTNERSHIP Level 6, 64 Marine Parade (PO Box 10857) Southport QLD 4215 Phone: 07 5591 2522 KELLS LAWYERS Suite 4, Level 9, 66 Hunter Street Sydney NSW 2000 Phone: 02 9233 7411 KEMP STRANG GPO Box 475 Sydney NSW 2001 Phone: 02 9225 2500 KHQ LAWYERS 15/440 Collins Street Melbourne VIC 3004 Phone: 03 9663 9877 LAC LAWYERS PO Box 5638 West Chatswood NSW 1515 Phone: 02 9904 6800 LEGALITE PO Box 3096 Richmond VIC 3121 Phone: 03 9448 2393

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AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS MATTHEWS FOLBIGG Level 7, 10-14 Smith Street Parramatta NSW 2150 Phone: 02 9635 7966 MCINNES WILSON LAWYERS GPO Box 1089 Brisbane QLD 4001 Phone: 07 3231 0600

LegalVision

Macpherson Kelley

Sydney 100 Harris Street, Pyrmont NSW 2009 melbourne Level 27 South Tower, 525 Collins Street, Melbourne VIC 3000 Brisbane Level 23, 127 Creek Street, Brisbane QLD 4000 perth Level 29, 221 St Georges Terrace Perth WA 6000 Contact: LegalVision Phone: 1300 544 755 Email: info@legalvision.com.au Website: https://legalvision.com.au Business description: LegalVision is a commercial law firm with a commitment to innovation. LegalVision’s franchise lawyers have assisted hundreds of franchisors and franchisees across Australia, including drafting and reviewing franchising documents, protecting intellectual property and buying and selling a franchise. Their innovative business model and custombuilt technology allows their lawyers to provide a faster, better quality and more cost-effective client experience. LegalVision has assisted more than 110,000 businesses and franchises and was recently named the fastest growing law firm in the Asia-Pacific by the Financial Times. Year established: 2012

Brisbane Level 16, 324 Queen St, Brisbane QLD 4000 Dandenong 40-42 Scott Street, Dandenong, VIC 3175 Melbourne Level 7, 600 Bourke St, Melbourne VIC 3000 Sydney Level 21, 20 Bond Street, Sydney, NSW 2000 Phone: 1800 888 966 Email: info@mk.com.au Website: www.mk.com.au Business description: For our clients, we’re trusted business advisors as much as lawyers, with expertise in all areas of franchising. Our experienced team provide strategic and insightful advice, making recommendations clients can act on confidently. We work on the full spectrum of franchising matters from establishing franchise systems and how they will work, drafting and reviewing agreements, acting on mergers and acquisitions, brand and intellectual property development through to management and enforcement, dispute resolution and other commercial issues franchising clients may face. Year established: 1905

LEIGH ADAMS Level 3, 171 Clarence Street Sydney NSW 2000 Phone: 02 9964 0022 LEWIS HOLDWAY PO Box 138, Collins Street West Melbourne VIC 8007 Phone: 03 9629 9629 LODHIA LAWYERS PO Box H97 Australia Square NSW 1215 Phone: 02 9233 7000 LYNCH ANDREWS Suite 12, Level 10 The Christie Centre 320 Adelaide Street Brisbane QLD 4000 Phone: 07 3221 2775

“Starting a business can be stressful, so don’t leave yourself short in the initial phase of running your franchise. If you don’t have enough capital to begin with, you won’t be able to sleep at night! ” Gavin Culmsee

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MADGWICKS LAWYERS Level 6, 140 William Street Melbourne VIC 3000 Contact: Chris Verebes Phone: 03 9242 4744 Fax: 03 9242 4777 Email: Chris.Verebes@madgwicks.com.au Website: www.madgwicks.com.au Business description: Madgwicks Lawyers provide expert franchising advice and service both franchisors and franchisees. We can assist with: • Reviewing and advising on Franchise Agreements • Sale/purchase of franchise businesses • Preparation of Franchise Agreements and Disclosure Documents • Code Compliance • Consumer Law advice • Leasing • IP and branding • Litigation and dispute resolution Membership: FCA. LIV, MERITAS Year established: 1973 MARSH & MAHER RICHMOND BENNISON LAWYERS Level 2, 100 Wellington Parade East Melbourne VIC 3002 Phone: 03 9604 9400 MARSHALLS + DENT + WILMOTH Level 21, 570 Bourke Street Melbourne VIC 3000 Phone: 03 9670 5000

MCLAUGHLINS PO Box 2067 Southport QLD 4215 Phone: 07 5591 5099 MCMAHON FEARNLEY Level 3, 256 Queen Street Melbourne VIC 3000 Phone: 03 9670 0966 MCW LAWYERS PO Box 1065 Sutherland NSW 1499 Phone: 02 9589 6666 MEYER VANDENBERG GPO Box 764 Canberra City ACT 2601 Phone: 02 6279 4444 MILLS OAKLEY PO Box 453 Collins Street West Melbourne VIC 8007 Phone: 03 9670 9111 MINTERELLISON Level 22 Waterfront Place 1 Eagle Street Brisbane QLD 4000 Phone: 07 3119 6000

MST LAWYERS 315 Ferntree Gully Road Mount Waverley VIC 3149 Contact: John Sier / Raynia Theodore Phone: 03 8540 0200 Fax: 03 8540 0202 Email: franchise@mst.com.au Business description: With 40 years’ experience in the franchising sector, MST Lawyers is one of Australia’s leading franchising law firms. Our specialist lawyers have extensive knowledge of all franchise business models. Our clients, local and international, rely on us to provide current and relevant advice to ensure they are compliant with all applicable laws. Our clients include franchisors acquiring, selling or restructuring franchise networks and franchisees who are buying or selling their franchise. We provide the full suite of legal services to franchise networks, including advice relating to the Franchising Code and consumer law compliance, leasing, employment law, intellectual property, insolvency and dispute resolution. Fixed fees are available based on an agreed scope of works. MST Lawyers received the Supplier of the Year award at the 2017 MYOB FCA Excellence in Franchising Awards. Membership: Franchise Council of Australia, Australian Competition and Consumer Commission Consultative Committee for Small Business and Franchising, Queensland Law Society and Law Institute of Victoria. Year established: 1959

MURFETT LEGAL PO Box 6314 East Perth WA 6892 Phone: 08 9388 3100

THYNNE & MACARTNEY GPO Box 245 Brisbane QLD 4001 Phone: 07 3231 8888

REDCAT 70 Park Street South Melbourne VIC 3205 Phone: 1300 473 322

NICOLE LEGGAT AND ASSOCIATES Suite 1, Level 1 1 Transvaal Avenue Double Bay NSW 2028 Phone: 02 9328 6917

TRESSCOX LAWYERS Level 9, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9602 9444

RETAIL EXPRESS Level 10, 320 Adelaide Street Brisbane QLD Phone: 1300 732 618

NORTON ROSE FULBRIGHT GPO Box 4592SS Melbourne VIC 3001 Phone: 03 8686 6000 NRG LEGAL 20 Hunter Street Sydney NSW 2000 Phone: 02 9233 2511

WISEWOULD MAHONY Level 8, 419 Collins Street Melbourne VIC 3000 Phone: 03 9629 8333 YOUR LAW FIRM 7 Techno Park Drive Williamstown VIC 3016 Phone: 1300 896 500

legal

PACE LAWYERS 192 Gilbert Street Adelaide SA 5000 Phone: 08 8410 9294 PCL LAWYERS Level 8, 446 Collins Street Melbourne VIC 3000 Phone: 1300 907 335 PIPER ALDERMAN Level 16, 70 Franklin Street Adelaide SA 5000 Phone: 08 8205 3333 REDCHIP LAWYERS Locked Bag 2 Fortitude Valley BC QLD 4006 Phone: 07 3223 6100 RIBA BUSINESS LAWYERS 34 Duporth Avenue Maroochydore QLD 4558 Phone: 07 5479 1488 ROBBINS WATSON PO Box 2505 Burleigh BC QLD 4220 Phone: 07 5576 9999 ROBERT JAMES LAWYERS GPO Box 761 Melbourne VIC 3001 Phone: 03 8628 2000 ROBERTS LEGAL 274 Brunker Road Adamstown NSW 2289 Phone: 02 4952 3901 RUSSELL KENNEDY SOLICITORS Level 12, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9609 1555 SLATER & GORDON 44 Market Street Sydney NSW 2000 Phone: 1800 555 777 SLF LAWYERS Level 8, 160 Queen Street Melbourne VIC 3001 Phone: 03 9600 2450 STEPHENS LAWYERS & CONSULTANTS PO Box 16010 Collins Street West VIC 8007 Melbourne VIC 3000 Phone: 03 8636 9100 SWAAB ATTORNEYS Level 1, 20 Hunter Street Sydney NSW 2000 Phone: 02 9233 5544 TALBOT OLIVIER Level 8, Wesfarmers House, 40 The Esplanade Perth WA 6000 Phone: 08 9420 7100 THOMSON GEER GPO Box 3909 Sydney NSW 2001 Phone: 02 8248 5800

SHIFT 8 PO Box 981 Woollahra NSW 1350 Phone: 02 9571 4126 SWIFTPOS 10/135 Ferny Way Ferny Hills QLD 4055 Phone: 07 3351 8777 TYRO PAYMENTS 02 8907 1745 VEND HQ 143 Cecil Street South Melbourne VIC 3205 Phone: 03 8593 7854

Printing FREELEASE COPIERS Unit 7, 12-18 Clarendon Street Artarmon NSW 2064 Phone: 1800 636344

wollermann franchise developments Offices: VIC – NSW – QLD Licensed: SA – WA – NT – TAS Contact: Colin Crawford Phone: 1300 249 276 Head Office: + 61 3 9999 5488 Email: info@franchisedevelopments.com.au Website: www.franchisedevelopments.com.au Business description: As we develop franchise systems and recruit franchisees we are up-to-date with the latest legal issues facing franchisors and franchisees. Our Legal Services include; • Protecting franchisor Intellectual Property • Preparing and reviewing Franchise Agreements • Preparing Disclosure Documentation • Conducting Franchise Compliance Audits • Preparing Franchisor Premises Agreements • Implement Company Structure Planning • International Franchising With 26 years in the franchise industry, WFD’s legal professionals have a reputation of being the best in the industry. To discuss any legal matter concerning franchising your business contact us today. ‘Franchising businesses … Locally, nationally, internationally.’ Year established: 1994. I.L. Wollermann Pty Ltd

Point of Sale ADVANTAGE SOLUTIONS 2 Greenwood Street Abbotsford VIC 3067 Phone: 03 8417 9888 CUSTOM HOSPITALITY SYSTEMS Unit 15 / 538 Gardeners Road Alexandria NSW 2015 Phone: 1300 308 603 MINIPOS PO Box 169 Brunswick Heads NSW 2483 Phone: 1300 791 420 NCR SILVER Phone: 1800 940 975 ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067

PRINTING BRISBANE PO Box 597 Springwood QLD 4127 Phone: 0401 838 040

recruitment

wollermann franchise developments Offices: VIC – NSW – QLD Licensed: SA – WA – NT – TAS Contact: Colin Crawford Phone: 1300 249 276 Head Office: + 61 3 9999 5488 Email: info@franchisedevelopments.com.au Website: www.franchisedevelopments.com.au Business description: At WFD we have a very successful track record in the recruitment of franchisees for well-known national networks and for new franchise groups. We’ve been selling franchisee businesses and handled the recruitment process for franchisors for over 26 years, so our experience is second to none in the Australian franchise industry. Our Recruitment Services include: • Personality profiling each candidate • Preparing marketing recruitment material • Handling the recruitment process to appoint Franchisees, Master Franchisees and Licensees • Selling existing franchise groups and their networks • Assisting International Franchisors enter the Australian market • Selling internationally Australian Franchisors’ I.P. rights To discuss recruiting franchisees for your franchise group or to assist international companies expand into Australia and New Zealand, contact us today. ‘Franchising businesses … Locally, nationally, internationally.’ Year established: 1994. I.L. Wollermann Pty Ltd

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AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS shopfitting shape shopfitters 23 Simms Road, Greensborough VIC 3088 Phone: 03 9432 1044

“Without a comprehensive set of operations manuals, a business, whether new or mature, cannot hope to franchise effectively.” Colin Crawford

Site Selection & Leasing BLUEMARQ COMMERCIAL PO Box 95 Padstow NSW 2211 Phone: 0401 138 814

Training, Mentoring & Development APM TRAINING INSTITUTE Ground Floor, 213 Miller Street North Sydney NSW 2060 Phone: 02 9954 7377 AUSTRALIAN COLLEGE QED Level 1, 410 Oxford Street Bondi Junction NSW 2022 Phone: 02 9386 2500 AUSTRALIAN BUSINESS CONSULTING & SOLUTIONS Level 4, 140 Arthur Street North Sydney NSW 2060 Phone: 1800 505 529 AUSTRALIAN MENTORING & FINANCE CENTRE PO Box 368 Hervey Bay QLD 4655 Phone: 0417 199 800 AUSTRALIAN SALESMASTERS TRAINING PO Box 638 Rosebery NSW 1445 Phone: 02 9700 9333 BUDGET ONE 700 Bourke Street Docklands VIC 3008 Phone: 03 9583 7925

BUSINESS GEOGRAPHICS PO Box 838 Paddington QLD 4064 Phone: 07 3118 5036

CENGAGE EDUCATION 1 Waltham Street Artarmon NSW 2064 Phone: 1300 853 033

CARRIGAN RETAIL CONSULTING 101 Rockbourne Terrace Paddington QLD 4064 Phone: 0419 653 555

FC Business Solutions PO Box 5039, Wheelers Hill, Vic, 3150 Phone: 03 9533 0029

CBRE GLOBAL CORPORATES SERVICES Level 1, 12 Creek Street Brisbane QLD 4001 Phone: 07 3234 9100

FRANCHISE COUNCIL OF AUSTRALIA Suite 6, 307-313 Wattletree Road Malvern East VIC 3145 Phone: 1300 669 030

DALY INTERNATIONAL Level 1 Solitaire 12 Help Street Chatswood NSW 2067 Phone: 02 8241 9800

FRANKLYN SCHOLAR Phone: 1300 918 872

INSITE DATA SOLUTIONS Suite 39, 278 Church Street Richmond VIC 3121 Phone: 1300 336 647 LEASEEAGLE Phone: 1300 887 609 PITNEY BOWES SOFTWARE Suite 1, Level 1 68 Waterloo Road Macquarie Park NSW 2113 Phone: 02 9437 6255 SPECTRUM ANALYSIS Suite 6, 407 Canterbury Rd Surrey Hills VIC 3127 Phone: 03 9830 0077 VERIMARK 62/23 Narabang Way Belrose NSW 2085 Phone: 02 9450 0099

“The success of any franchise group depends on a good system controlling the way everything is done to maintain brand consistency. So, use this system.” Brian Keen

116 | 2 0 2 1 FR A NCHISE DIR ECTO RY

GRIFFITH BUSINESS SCHOOL Asia-Pacific Centre for Franchising Excellence Building (S07), Room 4.06, South Bank Campus Griffith University, 226 Grey Street South Bank QLD 4101 Phone: 07 3382 1401 INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT PO Box 125 Kilkenny SA 5009 Phone: 08 8348 4438

PROVEN BUSINESS CONSULTANTS AUSTRALIA Level 19 & 20, 644 Chapel Street South Yarra VIC 3141 Phone: 1300 467 222 SHAREMARKET COLLEGE 46 Wharf Street Kangaroo Point QLD 4169 Phone: 1300 309 040 SUPERIOR SERVICE Suite 24, Upper Deck 19-21 Jones Bay Wharf, Pirrama Road Pyrmont NSW 2009 Phone: 02 8004 3105 TARGET TRAINING Phone: 1300 736 005 THE ALTERNATIVE BOARD Suite 45, 8 Avenue of Americas Newington NSW 2127 Phone: 02 9037 2849 THE REAL LEARNING EXPERIENCE 15 Amethyst Drive Blackmans Bay TAS Phone: 03 6229 8302 THE STARTUP FACTORY PO Box 319 Turramurra NSW 2074 Phone: 1300 998 553 TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694 VELPIC Phone: 1300 835 742 WILLIAM ANGLISS INSTITUTE 555 La Trobe Street Melbourne VIC 3000 Phone: 03 9606 2330

Workplace Compliance, Health and Safety CERTICA 3/457 Upper Edward Street Spring Hill QLD 4000 Phone: 0412 002 052 COOEE Level 10, 17 Castlereagh Street Sydney NSW 2000 Phone: 1300 138 012 EMPLOYSURE Level 6/180 Thomas Street Sydney NSW 2000 Phone: 1300 651 415

META MANAGEMENT SOLUTIONS 103/125 Fitzroy St St Kilda VIC 3182 Phone: 03 9016 3827

ENVIRO CHASING SERVICES 38 Hensbrook Loop Forrestdale WA 6112 Phone: 08 9399 1644

MIND ATLAS Suite 208, 63 Stead Street South Melbourne VIC 3205 Phone: 03 9696 6469

FC Business Solutions PO Box 5039, Wheelers Hill, Vic, 3150 Phone: 03 9533 0029

NATIONAL SALES ACADEMY Level 14, Lumley House 309 Kent Street Sydney NSW 2000 Phone: 02 9994 8033

PARASOL EMT Unit 17, Molonglo Mall Fyshwick ACT 2609 Phone: 1300 366 818

OPTIVANCE 360 PO Box 943 Bondi Junction NSW 1355 Phone: 0414 577 714

RISK STRATEGIES Suite 1201, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 8408

POSITIVE TRAINING SOLUTIONS PO Box 42 Mitcham VIC 3132 Phone: 0419 354 949

Safety Navigator PO Box 780 Potts Point NSW 2011 Phone: 1300 858 818

PEOPLOGICA Level 2, 42 Atchison Street St Leonards NSW 2065 Phone: 02 9936 9000

XXX SECURITY SERVICES 13 Export Park Adelaide Airport SA 5950 Phone: 0433 827 947

n ew zeala nd PROF E SSION A L SE RV ICE S LIS T INGS ACCOUNTing & FINANCIAL SERVICES APOLLO ACCOUNTING PO Box 94 Albany Village Albany 0755 Phone: 09 451 9020

MARKHAMS CLARKE CRAW PO Box 919 Dunedin 9054 Phone: 03 477 0032 MONTGOMERY CONSULTANTS PO Box 87424 Auckland 1072 Phone: 09 578 2317

CREATV PO Box 90849 Victoria Street West Auckland 1142 Phone: 021 905 302 CUMULO9 PO Box 105 638 Auckland Phone: 09 889 3458

BDO BDO House 116 Harris Road East Tamaki, Manukau Phone: 09 274 9340

SILVER CHEF PO Box 91379, Victoria Street West Auckland Auckland Phone: 0800 443 334

BDS CHARTERED ACCOUNTANTS PO Box 7277, Wellesley Street Auckland 1141 Phone: 09 366 1822

STAPLES RODWAY CHRISTCHURCH PO Box 8039 Christchurch 8440 Phone: 03 343 0599

BLACKER SMITH & CO Phone: 0 4 555 9090

RIGHT WAY Phone: 0800 555 024

EXPRO 77 James Cook Drive Welcome Bay Tauranga Phone: 07 544 5058

BNZ Phone: 0800 ASK BNZ

THE NATIONAL BANK OF NEW ZEALAND Phone: 0800 251 858

FRANCHISE INFINITY Phone: 0800 555 8020

CAD PARTNERS PO Box 65 313 Mairangi Bay, Auckland Phone: 09 277 8278

WHK PO Box 30568 Lower Hutt Wellington Phone: 04 569 9069

FUSION5 Level 16, 34 Shortland Street Auckland 1010 Phone: +64 9 379 0525

CHESTER GRAY CHARTERED ACCOUNTANTS 19 Tarndale Grove Rosedale North Shore 0632 Phone: 09 307 1180

YOUNG READ WOUDBERG 13 McLean Street Tauranga 3140 Phone: 07 578 0069

GEO OP PO Box 37340 Parnell Auckland 1151 Phone: 0800 GO GEOOP (464 3667)

CROWE HORWATH Phone: 0800 494 569

ZEBRA ACCOUNTING Phone: 0800 110 160

HELIUM WORK SEARCH PO Box 1594 Wellington Phone: 04 916 2180

DANIEL HUNT & ASSOCIATES Level One, 2 Heather Street Parnell Auckland 1052 Phone: 09 817 5553 EC CREDIT CONTROL PO Box 368 Napier 4140 Phone: 0800 324 768

BANKS / FINANCIAL INSTITUTIONS ANZ BANK PO Box 91966 Auckland Phone: 1800 801 485

FRANCHISE ACCOUNTANTS PO Box 230-153 Botany Auckland 2163 Phone: 0800 555 8020

ASB BUSINESS BANKING Level 17, ASB Bank Centre 135 Albert Street Auckland 1140 Phone: 0800 803 804

GRANT THORNTON NEW ZEALAND PO Box 1961 Auckland 1140 Phone: 09 308 2570

BANK OF NEW ZEALAND 80 Queen Street Auckland, New Zealand Phone: 0800 275 269

HAYES KNIGHT NORTH 1, 5 William Laurie Place Albany Auckland 0632 Phone: 09 414 5444

WESTPAC PO Box 934 Auckland 1140 Phone: 09 367 3530

HEWITT SCALETTI WATERS PO Box 76-270 Manukau City, Auckland Phone: 09 262 0874 HUMPHRIES ASSOCIATES PO Box 13 676 Auckland Phone: 09 634 3150 INSPIRED ACCOUNTANTS PO Box 202,235 Southgate, Auckland 2246 Phone: 09 309 2561 KEITH GOODALL & ASSOCIATES PO Box 37223 Parnell, Auckland 1151 Phone: 09 921 4630 KGA LIMITED PO Box 37 223 Parnell, Auckland Phone: 09 921 4630 LENNIE & ASSOCIATES Level 2, 90 Symonds S Auckland Central 1010 Phone: 09 368 1212

Business Services

DELOITTE Phone: 09 303 0716 DIGITAL FISHBOWL Auckland Phone: 09 915 3474

JONES LANG LASALLE PO Box 165 Auckland Phone: 09 366 1666 MYHR 43 Honan Place Avondale, Auckland Phone: 027 382 8390 PARALLEL DIRECTIONS PO Box 895 Shortland Street Auckland 1140 Phone: 09 550 8501 REACH MEDIA NEW ZEALAND PO Box 132 065 Sylvia Park, Auckland Phone: 09 574 4436 REDBACK CONFERENCING Level 21, 320 Pitt Street Sydney NSW 2000 Phone: 0800 231 717

ABC BUSINESS BROKERS Suite 1-4, 72 Dominion Road Mt Eden Auckland Phone: 09 630 1600

RETAIL EXPRESS Level 14, Vodafone on the Quay 157 Lambton Quay Wellington 6011 Phone: 03 5208 008

BETTER BUSINESS INSTITUTE Building 2, Unit i 3 Ceres Court Mairangi Bay 0632 Phone: 09 477 0490

SANDFIELD INFORMATION SYSTEMS PO Box 46 040 Herne Bay Auckland 1147 Phone: 09 303 0579

BUSINESS NETWORK INTERNATIONAL PO Box 60 521 Titirangi, Auckland Phone: 09 817 1185 CDQ COMMUNICATION DESIGN PO Box 89 209 Torbay, North Shore City 0742 Phone: 021 644 545 COLLIERS INTERNATIONAL SAP Tower, Level 27 151 Queen Street Auckland 1010 Phone: 09 358 1888

SWIFTPOS Phone: 09 358 0165 SWITCH BUSINESS PO Box 4442 Shortland Street Auckland Central 1010 Phone: 09 377 7735 THE BUSINESS ENGINE PO Box 31583 Milford Auckland 0742 Phone: 0800 100 059 THE MEDIATOR Phone: 0800 02 6334

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n ew zeala nd PROF E SSION A L SE RV ICE S LIS T INGS UPPER HUTT CITY COUNCIL Phone: 04 527 2123 VEND HQ Level 1, 2-36 Nuffield Street Newmarket, Auckland 1023 Phone: 09 889 0189 WAIPUNA HOTEL & CONFERENCE CENTRE Phone: 09 526 3024

Insurance Brokers APEX GENERAL PO Box 74088 Green Lane Auckland 1546 Phone: 09 520 9441

COONEY LEES MORGAN PO Box 143 Tauranga 3140 Phone: 07 578 2099 DAVENPORTS HABOUR PO Box 302558 North Harbour, Auckland Phone: 09 915 4380

W GARTSHORE PO Box 2117 Tauranga Bay of Plenty Phone: 07 578 5862

BARLEY INSURANCE PO Box 1412 Shortland Street Auckland 1140 Phone: 09 827 7266

DEIRDRE WATSON, BARRISTER PO Box 3886 Shortland Street Auckland 1140 Phone: 09 309 6988

ZEALD WEBSITE DESIGN Level 2, Building E, 42 Tawa Drive Albany Auckland 0632 Phone: 0508 932 748

BREATHE LIFE PO Box 302 548 North Shore City, Auckland Phone: 09 476 2406

DUNCAN COTTERILL PO Box 5326 Auckland 1141 Phone: 09 309 1948

Franchise Consulting & Development

IT & Communications

AFFILIATED BUSINESS CONSULTANTS PO Box 9087 Newmarket Phone: 09 630 1600

1PLACE PO Box 125152 St Heliers Auckland Phone: 09 520 0612

CHARTIS PO Box 1745 Auckland 1140 Phone: 09 355 3100

KEEP IT SAFE Phone: 0800 14 11 14

EVEREST GROUP PO Box 12700 Hamilton 3248 Phone: 0800 EVEREST FRANCHISE COACH Phone: 0800 4FRANCHISE FRANCHISE RELATIONSHIPS INSTITUTE Phone: 0800 4FRANCHISE

RIPPED ORANGE PO Box 7542 Sydenham Christchurch Phone: 03 377 9499 STREAMSMART Wellington New Zealand Phone: 02 9133 8607

Lawyers

FRANCHISE SOLUTIONS PO Box 87 424 Meadowbank Auckland Phone: 0274 966 901

A J PARK PO Box 949 Wellington 6140 Phone: 04 473 8278

FRANCHIZE CONSULTANTS Suite 4, Level 1 27 Gillies Avenue Auckland Phone: 09 523 3858

ASCO AGMEN-SMITH PO Box 3695 Auckland 1140 Phone: 09 308 8070

GRAPHIC CAFÉ PO Box 301168 Albany Auckland Phone: 09 448 5157 INSPIRED LEARNING SYSTEMS PO Box 102158 North Shore Mail Centre Auckland Phone: 09 441 2164 LINK BUSINESS BROKING PO Box 123 24 Penrose Auckland 1642 Phone: 09 579 9226 MEGA SERVICES FRANCHISE CONSULTANTS PO Box 3061 Christchurch Phone: 03 384 4885 SELECTOR PO Box 301 265 Albany Auckland 0632 Phone: 09 379 5270 THE FRANCHISE COACH 401 Great South Road Ellerslie Auckland 1061 Phone: 09 580 1556 THEXTON ARMSTRONG PO Box 544 Drury New Zealand 2247 Phone: 09 9653 861

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ANTHONY HARPER PO Box 2646 Christchurch 8041 Phone: 03 379 0920 BALDWINS PO Box 5999 Wellesley Street Auckland 1141 Phone: 09 373 3137 BANNISTER & VON DADELSZEN PO Box 745 Hastings 4156 Phone: 06 870 7820 BELL GULLY 48 Shortland Street Auckland 1140 Phone: 09 916 8800 BOTHERWAY LEGAL PO Box 1069 Hamilton Phone: 07 839 1122 BOTTING LEGAL PO Box 6855 Wellesley Street Auckland 1141 Phone: 09 950 3880 CARSON FOX BRADLEY PO Box 37403 Parnell Auckland 1151 Phone: 09 966 1100

FORTUNE MANNING PO Box 4139 Auckland 1140 Phone: 09 915 2401 FRASER POWRIE PO Box 108 132 Symonds Street Auckland 1003 Phone: 09 366 0666 GAZE BURT PO Box 91345 Victoria Street West Auckland 1142 Phone: 09 303 3764 GCA LAWYERS PO Box 3241 Christchurch 8140 Phone: 03 365 1347 GIBSON SHEAT PO Box 2966 Wellington 6140 Phone: 04 4569 4874 GLAISTOR ENNOR PO Box 63 Shortland Street Auckland 1140 Phone: 09 356 8243 GOODWIN TURNER Building D, 63 Apollo Drive Albany Auckland Phone: 09 973 7350 GOVETT QUILLIAM 1 Dawson Street Private Bag 2013 DX NP90056 New Plymouth Central 4342 Phone: 06 768 3700 HARMANS LAWYERS PO Box 5496 Christchurch 8542 Phone: 03 352 2293 HARRIS TATE PO Box 1147 Tauranga Phone: 07 578 0059 HESKETH HENRY Private Bag 92093 Auckland 1142 Phone: 09 375 8700 HUNTER & CO PO Box 2772 Wellington 6140 Phone: 04 801 5040 IZARD WESTON PO Box 5348 Wellington 6145 Phone: 04 473 9447 JACKSON RUSSELL Level 13, 41 Shortland Street Auckland CBD Auckland Phone: 09 303 3849

JAMES & WELLS INTELLECTUAL PROPERTY Private Bag 11907 Ellerslie, Auckland 1542 Phone: 09 914 6740 KENSINGTON SWAN Private Bag 92101 Victoria Street West Auckland 1142 Phone: 09 379 4196

PR & ADVERTISING IMAGE CENTRE LIMITED PO Box 78070 Grey Lynn Auckland Phone: 09 360 5700 THE RADIO NETWORK 54 Cook Street Auckland CBD Auckland Phone: 09 367 4646 ONLINE RESULTS Unit 10/ 6 Omega Street Rosedale Albany Auckland Phone: 0800 333 510

LegalVision

SPYGLASS GROUP 17 Nixon Street Grey Lynn Auckland Phone: 09 915 0086

Auckland 41 Shortland Street, Auckland 1010 Contact: LegalVision Phone: 0800 005 570 Email: info@legalvision.co.nz Website: https://legalvision.co.nz Business description: LegalVision is a commercial law firm with a commitment to innovation. LegalVisionâ&#x20AC;&#x2122;s franchise lawyers have assisted franchisor and franchisee clients across New Zealand, including drafting and reviewing franchising documents, protecting intellectual property and buying and selling a franchise. Their innovative business model and custombuilt technology allows their lawyers to provide a faster, better quality and more cost-effective client experience. LegalVision has assisted more than 110,000 businesses and franchises and was recently named the fastest growing law firm in the Asia-Pacific by the Financial Times. Year established: 2012 MACDONALD LEWIS LAW 92 Parnell road Auckland 1151 Phone: (09) 307 3324 MACKY ROBERTON PO Box 37622 Parnell, Auckland 1151 Phone: 09 358 4558 RAINEY COLLINS PO Box 689 Wellington 6140 Phone: 04 473 6850 SARAH PILCHER THE FRANCHISE LAWYER PO Box 12291 Penrose Auckland Phone: 0275 649942 SIMPSON GRIERSON Lumley Centre, 88 Shortland Street Auckland 1010 Phone: 09 358 2222 STEWART GERMANN LAW OFFICE PO Box 1542 Auckland Phone: 09 308 9925 WALKER & CO PO Box 5605 Wellington Phone: 04 499 7809 URLICH MCNAB KILPATRICK PO Box 633 Whangarei 0140 Phone: 04 9470 2400

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publications AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE

THE FRANCHISE REVIEW â&#x20AC;&#x201C; OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA

PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

Level 19, 567 Collins St Melbourne VIC Australia 3000 Phone: +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

BUSINESS FRANCHISE MAGAZINE AUSTRALIA & NEW ZEALAND PO Box 968 Mt Eliza VIC 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

helpful organisations APRA (Superannuation)

FAIR WORK OMBUDSMAN

GPO Box 9836 Canberra ACT 2601 Phone: (AUS) 1300 55 88 49 Website: www.apra.gov.au

GPO Box 9887 Your capital city Phone: 13 13 94 Website: www.fairwork.gov.au

AUSTRALIAN COMPETITION & CONSUMER COMMISSION

FRANCHISE ASSOCIATION OF NEW ZEALAND

REAL ESTATE INSTITUTE OF AUSTRALIA

GPO Box 3131 Canberra ACT 2601 Phone: (AUS) 1300 302 502 or + 61 2 6243 1305 Website: www.accc.gov.au

Level 4, 51 Hurstmere Rd, (PO Box 33-676, Takapuna 0740), Takapuna, New Zealand, 0622 Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation.org.nz

www.reia.asn.au

AUSTRALIAN FOOD AND GROCERY COUNCIL Locked Bag 1 Kingston ACT 2604 Phone: +61 2 6273 1466 Fax: +61 2 6273 1477 Email: info@afgc.org.au Website: www.afgc.org.au

AUSTRALIAN RETAILERS ASSOCIATION Level 1, 112 Wellington Parade, East Melbourne VIC 3002 Phone: (AUS) 1300 368 041 Fax: +61 3 8660 3399 Email: info@retail.org.au Website: www.retail.org.au

FRANCHISE COUNCIL OF AUSTRALIA Level 19, 567 Collins St Melbourne VIC Australia 3000 Phone: +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

OFFICE OF THE FRANCHISING MEDIATION ADVISER

SMALL BUSINESS ASSOCIATION OF AUSTRALIA PO Box 4936 GCMC QLD 9726 Phone: 1300 413 915

VICTORIAN CHAMBER OF COMMERCE & INDUSTRY Level 3/150 Collins Street Melbourne VIC 3000 Phone: 03 8662 5333 Website: www.victorianchamber.com.au

WORKPLACE SAFETY AUSTRALIA Westfield Tower, Suite 1303, Tower 2, 101 Grafton Street Bondi Junction NSW 2022 Phone: +61 2 9387 1248 Fax: +61 2 9387 1488 Email: info@worksafe.com.au Website: www.worksafe.com.au

Suite 205, Level 2, 370 Pitt Street Sydney NSW 2000 Phone: 1800 472 375 Email: adviser@franchisingcode.com.au Website: www.franchisingcode.com.au

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g l o bal f ra nchise a s s o ciation s

ASSOCIATIONS ARGENTINE FRANCHISE ASSOCIATION

CANADIAN FRANCHISE ASSOCIATION

GERMAN FRANCHISE ASSOCIATION

Avenida Del Libertador 184, Piso 11 Dto D Ciudad Autónoma de Buenos Aires, Argentina Phone: +54.11.4311.4009 Website: www.aamf.com.au

116-5399 Eglinton Avenue West Toronto, Ontario M9C 5K6 Canada Phone: +416 695 2896 Fax: +416 695 1950 Email: info@cfa.ca Website: www.cfa.ca

Deutscher Franchiseverband e.V. Luisenstraße 41 D10117 Berlin Germany Phone: +49 30 278 9020 Fax: +49 30 278 90215 Email: info@franchiseeverband.com Website: www.franchiseverband.com

CHINA CHAIN STORE AND FRANCHISE ASSOCIATION

FRANCHISE ASSOCIATION OF GREECE

Room 811,8th floor, Foreign Economic & Trade Plaza, No 22 Fuchengmenwai STR.,Xicheng District, Beijing, P.R. China, 100037 Phone: +86 10 68784931 Fax: +86 10 68784934 Website: www.ccfa.org.cn www.chinaretail.org

7 Vouliagmenis str., 11636 Athens Greece Phone: +30 210-3304970 Fax: +30 210-9244662 Email: franchiseassociation@franchising.gr Website: www.franchising.gr

EUROPEAN FRANCHISE FEDERATION Avenue Washington, 40 BE - 1050 Brussels, Belgium Phone: +32(0) 2 520 16 07 Email: info@eff-franchise.com Website: eff-franchise.com

22/F United Centre 95 Queensway Hong Kong Phone: +852 2529 9229 Fax: +852 2527 9843 Email: hkfa@franchise.org.hk Website: www.franchise.org.hk

FINNISH FRANCHISING ASSOCIATION

HUNGARIAN FRANCHISE ASSOCIATION

Suomen Franchising-Yhdistys ry Bulevardi 7 00120 HELSINKI Finland Phone: +358-9-5865847 Fax: +358 1933 1075 Email: office@franchising.fi Website: www.franchising.fi

Budapest, Margit krt. 64/B H-1027 Budapest Hungary Phone: +361 391-7313 Fax: +361 274 4646 Email: info@franchise.hu Website: www.franchise.hu

FRANCHISE COUNCIL OF AUSTRALIA Level 19, 567 Collins St Melbourne Victoria Australia 3000 Phone: +61 3 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au Website: www.franchise.org.au

AUSTRIA FRANCHISE ASSOCIATION Pottendorfer Straße 1, 2700 Wiener Neustadt Phone: +43 (0) 2622 77877 Email: Office@Oefv-Bau.At Website: Www.Oefv-Bau.At

BELGIUM FRANCHISE FEDERATION FBF-BFF, EEBIC Workspace, Researchdreef 12, B-1070 Brussels Belgium Phone: +32 2 523 97 07 Fax: +32 2 523 35 10 Email: info@fbf-bff.be Website: www.fbf-bff.be

BRAZIL FRANCHISE ASSOCIATION United Nations Avenue, 10989 11th floor. Conj. 112 Vl. Olympia - São Paulo - SP Brazil Phone: +55 11 3020-8800 Fax: +55 11 3020-8802 Website: www.abf.com.br

BRITISH FRANCHISE ASSOCIATION Centurion Court, 85f Milton Park Abingdon, OX14 4RY United Kingdom Phone: +44 1235 820 470 Fax: +44 1235 832 158 Email: mailroom@thebfa.org Website : www.thebfa.org

122 | 2 0 2 1 FRA NCHISE DIR ECTO RY

FRENCH FEDERATION OF FRANCHISING 29 Boulevard de Courcelles 75008 Paris France Phone: +33 1 5375 2225 Fax: +33 1 5375 2220 Email: info@franchise-fff.com Website: www.franchise-fff.com

HONG KONG FRANCHISE ASSOCIATION

FRANCHISING ASSOCIATION OF INDIA 510/511 B-Wing Sagar Tech Plaza, Sakinaka, Mumbai- 400 072. Phone: +91 022 - 4054 0590 Email : support@fai.co.in Website: www.fai.co.in

ITALIAN FRANCHISE ASSOCIATION Via Melchiorre Gioia 70 20125 Milan Italy Phone: +39 2 2900 3779 Fax: +39 2 655 5919 Email: assofranchising@assofranchising.it Website: www.assofranchising.it

JAPAN FRANCHISE ASSOCIATION 3-6-2 Toranomon Minato-ku Tokyo 105-0001 Japan Phone: +81 3 5777 8701 Fax: +81 3 5777 8711 Website: www.jfa-fc.or.jp

MEXICAN ASSOCIATION OF FRANCHISES Insurgentes south 1783 Desp. 101 1er. Piso Col. Guadalupe Inn Del. Álvaro Obregón C.P. 01020, D.F., México Phone: +52 55 5661 2040 Fax: +52 55 5661 2800 Email: info@franquiciasdemexico.org.mx Website: www.franquiciasdemexico.org

MALAYSIAN FRANCHISE ASSOCIATION J2-1, Boulevard Business Park Jalan Kuching, No. 115, Jalan Kepayang, Off Jalan Kuching, 51200 Kuala Lumpur, Malaysia. Phone: 603-6241 4141 Fax : 603-6241 1551 E-mail : secrtmfa@mfa.org.my Website: www.mfa.org.my

NETHERLANDS FRANCHISE ASSOCIATION Vaartweg 180 1217 SZ Hilversum The Netherlands Phone: +31 35 624 2300 Fax: +31 35 624 9194 E-mail: franchise@nfv.nl Website: www.nfv.nl

FRANCHISE ASSOCIATION OF NEW ZEALAND Level 4, 51 Hurstmere Rd, (PO Box 33-676, Takapuna 0740), Takapuna, New Zealand, 0622 Phone: +64 9 274 2901 Fax: +64 9 274 2903 Website: www.franchiseassociation.org.nz

PHILIPPINE FRANCHISE ASSOCIATION

SPANISH FRANCHISE ASSOCIATION

MANILA OFFICE: Unit 701 One Magnificent Mile (OMM Citra) Bldg.,San Miguel Avenue, Ortigas Center, Pasig City Tel. No.: (+632) 8687-03 65 to 67 Mobile: +63 999 8833732| 0932 8323732 | 0917 8320732 Fax No.: (+632) 8687-0635 Email: pfa@pfa.org.ph | international@pfa. org.ph CEBU OFFICE: Ground Floor, Cebu Chamber of Commerce & Industry Bldg.,Industry St., North Reclamation Area, Cebu City Mobile: +63 999 7608711 Email: pfacebu@pfa.org.ph DAVAO OFFICE: 2F, Davao City Chamber of Commerce and Industry, Inc. Bldg., J.P Laurel Avenue, Davao City Mobile: +63 925 3214282 Email: pfadavao@pfa.org.ph Website: www.pfa.org.ph

Edificio Negocenter Business Center Paseo de la Castellana, 135, Planta 6ª (despacho 621) 28036 Madrid Spain Phone: +(34)914618194 Email: aef@soporte1.com Website: www.franquiciadores.com

PORTUGAL FRANCHISE ASSOCIATION Lagoas Park - EDF. 7 - Piso 2 2740-244 Porto Salvo Portugal Email: geral@apf.org.pt Website: www.apf.org.pt/

FRANCHISING AND LICENSING ASSOCIATION (SINGAPORE) The JTC Summit, 8 Jurong Town Hall Road #03-01 Singapore 609434 Phone: +65 6333 0292 Fax: +65 6333 0962 Email: into@flasingapore.org Website: www.flasingapore.org

SWEDEN FRANCHISE ASSOCIATION Kungsgatan 71 112 27 Stockholm Sweden Email: info@svenskfranchise.se Website: www.svenskfranchise.se

SWISS FRANCHISE ASSOCIATION Stockerstrasse 38 CH-8002 Zürich Switzerland Phone: +41 44 208 25 55 Fax: +41 44 208 25 26 Website: www.franchiseverband.ch

USA - INTERNATIONAL FRANCHISE ASSOCIATION 1900 K Street, NW, Suite 700 Washington, DC 20006 United States of America Phone: +1 202 628 8000 Fax: +1 202 628 0812 Website: www.franchise.org

FRANCHISE ASSOCIATION OF SOUTH AFRICA Block A, Office number A7 Bradford House 12 Bradford Road Bedfordview, 2007 Phone: +27 11 615 0359 Email: enquiries@fasa.co.za Website: www.fasa.co.za

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inde x

Index A-Z Australia ‘yes’ OPTUS SHOP............................................ 96 10 THOUSAND FEET........................................ 108 1300 4 WASTE.................................................... 80

ALPHA-H CONCENTRATED SKINCARE............. 75

AUSTRALIAN CAPITAL HOME LOANS.............. 108

ALTER IT............................................................. 81

AUSTRALIAN CARPET DYING............................ 88

AMALGAMATED PEST CONTROL...................... 88

AUSTRALIAN COLLEGE QED........................... 116

AMAZING CLEAN................................................ 80

AUSTRALIAN DIAL-A-DIGGER............................ 76

AMBER GROUP AUST P/L................................. 93

AUSTRALIAN FRANCHISING SYSTEMS........... 110

AMC COMMERCIAL CLEANING......................... 80

AUSTRALIAN HOT WATER................................. 76

AMCAL - SIGMA HEALTHCARE.......................... 93

AUSTRALIAN LENDING CORPORATION.......... 108

ANDERSENS FLOOR COVERINGS..................... 93 ANDERSON RICE LAWYERS............................ 112

AUSTRALIAN MENTORING & FINANCE CENTRE............................................................ 116

ANYTIME FITNESS.............................................. 87

AUSTRALIAN PAVING CENTRE.......................... 76

ANZ MOBILE LENDING....................................... 72

AUSTRALIAN SALESMASTERS TRAINING....... 116

AON FRANCHISE INSURANCE......................... 111

AUSTRALIAN SKIN CLINICS............................... 75

APCO SERVICE STATIONS................................. 93

AUSTVENDING................................................... 96

APEX PACIFIC..................................................... 89

AUSTWISE FINANCIAL SERVICES.................... 106

APM TRAINING INSTITUTE............................... 116

AUTO BODY CAPTAIN........................................ 74 AUTO KLENE...................................................... 74

A1 MOBILE RADIATORS..................................... 74

APPLIANCE TAGGING SERVICES PTY LTD........................................................ 56, 82

AA REALESTATE & BUSINESS BROKERS........ 108

ARAMEX...................................................... IFC, 78

AAA UNIFORM CENTRAL................................... 78

ARMSTRONG LEGAL....................................... 112

AARONS COFFEE AT WORK.............................. 92

AROMA CAFÉ..................................................... 83

AARROW ADVERTISING..................................... 73

AROMAS............................................................. 83

ABC NURSERY HIRE.......................................... 79

ARRIVE ON TIME APPLIANCE REPAIRS............. 90

ABS AUTO BRAKE SERVICE.............................. 74

ARRIVIS............................................................ 111

ACCOLADES AND MORE................................... 93

ARTHUR MURRAY DANCE STUDIOS................. 87

1300 EZYCALL................................................. 107 1582 COFFEE..................................................... 83 1800 ON HOLD................................................. 108 1800-GOT-JUNK?............................................... 88 1800PAINTER..................................................... 76 4 SEASONS GUTTER PROTECTION.................. 76 7-ELEVEN STORES PTY LTD.............................. 93 9D ACTION CINEMAS......................................... 82 9ROUND............................................................. 87 A LA TURKO....................................................... 85 A TABLE FOR SIX................................................ 82

ACCOR HOTELS................................................. 89 ACE CLEANING SERVICES................................ 80 ACTION COACH................................................. 81 ACTUATOR SYSTEMS AUSTRALIA............ 78, 112 AD MARKETING AUSTRALIA............................ 107 ADDISONS SOLICITORS & ATTORNEYS.......... 112 ADENBROOK HOMES........................................ 76 ADP........................................................... 106, 108 ADVANCE PET SITTING...................................... 90 ADVANCED NATIONAL SERVICES..................... 76 ADVANTAGE SOLUTIONS................................. 115 AGILITY MERCEDES-BENZ FINANCIAL............ 108

ASCENDER PAYROLL SERVICES..................... 108 ASHURST SYDNEY........................................... 112 ASSURED HOME LOANS................................. 106 ATKINSON VINDEN........................................... 112 ATTWOOD MARSHALL LAWYERS................... 112 AUS-DENT.......................................................... 74 AUS1ENERGIS.................................................... 90 AUSSIE DISPOSALS........................................... 93 AUSSIE FARMERS DIRECT................................. 81 AUSSIE HOME LOANS....................................... 72 AUSSIE MOBILE GROOMING............................. 90 AUSSIE MORTGAGE MASTERS......................... 72

AUTO MASTERS AUSTRALIA............................. 74 AUTO ONE AUSTRALIA...................................... 74 AUTO PRO.......................................................... 74 AUTO SHINE....................................................... 74 AUTO SPARK...................................................... 74 AUTOBARN......................................................... 74 AUTOMOTIVE SERVICE SOLUTIONS................. 74 AUTOPRO........................................................... 93 AVANTI SIGNS.................................................... 95 AVENTUS.......................................................... 113 AVENUE SOLUTIONS....................................... 113 AVG INTERNET SECURITY............................... 112 AVID TECH MULTIMEDIA.................................. 108 AWARD BOOKKEEPING COMPANY................... 78 AXIA ACCOUNTS.............................................. 106 AXSESSTODAY................................................. 108 B & S MOBILE SHARPENING............................. 90 B2B LAWYERS................................................. 113 BABO GROUP.................................................. 106 BACK IN MOTION HEALTH GROUP................... 87

AGL RETAIL ENERGY......................................... 93

AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS............................................................... 88

AIDA REAL ESTATE............................................. 92

AUSSIE PHONE BROKERS............................... 112

BAKER & MCKENZIE........................................ 113

AIRCOAT AUSTRALIA......................................... 88

AUSSIE POOCH MOBILE.................................... 90

BAKER LOVE LAWYERS................................... 113

AIV DEVELOPMENTS.......................................... 81

AUSSIE SKIP BAGS............................................ 76

BAKERS DELIGHT AUS...................................... 83

ALI BABA............................................................ 85

AUSTRALIA POST............................................... 93

BALLOON DÉCOR............................................ 108

ALIVE CLINICS.................................................... 87

AUSTRALIA WIDE IT........................................... 81

BANJO’S TASMANIAN BAKERY CAFE............... 83

ALL STRIPPED.................................................... 88

AUSTRALIAN ACCOUNTING & FRANCHISING PROFESSIONALS..................... 106

BANK OF QUEENSLAND.................................. 108

ALLENS LINKLATERS....................................... 112 ALLIANCE PROJECT SERVICES....................... 110 ALLOY MOTOR ACCESSORIES.......................... 74 ALLPHONES....................................................... 96 ALLPOS............................................................ 108

124 | 2 0 2 1 FR A NCHISE DIR ECTO RY

AUSTRALIAN BABY HANDS............................... 79 AUSTRALIAN BUSINESS & LENDING SOLUTIONS.............................................. 106, 108 AUSTRALIAN BUSINESS CONSULTING & SOLUTIONS................................................... 116

BACKCARE & SEATING...................................... 87

BANKWEST BUSINESS.................................... 108 BARBEQUES GALORE....................................... 93 BARK BUSTERS + DOG TRAINING.................... 90 BARKER MEIER INSURANCE BROKERS.......... 111 BARRETT WALKER........................................... 113

BARRY PLANT REAL ESTATE............................. 92

BOB JANE T-MARTS.......................................... 74

CABOT SQUARE WA........................................ 106

BARTERCARD AUSTRALIA................................. 78

BODIEZ 24/7....................................................... 87

CAD PARTNERS............................................... 106

BASE ZERO MOBILE ROCKCLIMBING............... 90

BODYOLOGY WEIGHT LOSS............................. 75

CAFE2U.............................................................. 90

BASKIN ROBBINS ICE CREAM........................... 84

BODYTECH......................................................... 87

CAKE IT AWAY.................................................... 94

BATHROOM WERX................................. 36, 76, 88

BONBONS BAKERY........................................... 83

CALTEX AUSTRALIA........................................... 94

BATTERY BAR.................................................... 93

BOOKS AND GIFTS DIRECT............................... 81

CAPELLI ARMADALE.......................................... 87

BATTERY WORLD............................................... 93

BOOKS ONSITE................................................ 106

CAPIFY.............................................. 106, 108, 111

BAYBRIDGE LAWYERS..................................... 113

BOOKWIZ BOOKKEEPING................................. 72

CAPITAL MUTUAL INSURANCE BROKERS...... 111

BB’S CAFÉ.......................................................... 83

BOOST JUICE PTY LTD...................................... 84

CAPITAL TRUST.................................................. 72

BBX..................................................................... 78

BOSETTI WINDOW SOLUTIONS......................... 90

CAPPUCCINO XPRESS...................................... 90

BCF STORES P/L................................................ 94

BOSS BUILDING MAINTENANCE....................... 76

CAPPUCCINO XPRESS MOBILE CAFÉ.............. 83

BCI BUSINESS BROKERS.................................. 78

BOX CORPORATION.......................................... 96

CAR CARE AUSTRALIA...................................... 74

BCT TRANSFERS............................................... 92

BOXING FIT......................................................... 87

CAR KIT COMPANY............................................ 74

BDO AUSTRALIA.............................................. 106

BPO CONNECT................................................ 106

CARBONITE AUSTRALIA.................................. 112

BEACH HOUSE BAR & GRILL............................. 84

BRAKES PLUS.................................................... 74

CARGROOMERS................................................ 74

BEARD PAPA...................................................... 84

BRAMALCO........................................................ 76

CARIBLUE......................................................... 110

BEATTY MARKETING SOLUTIONS................... 107

BRAND MUSIC................................................... 73

CARPET COURT FLOORING CENTRES............. 94

BEAUMONT TILES........................................ 76, 93

BRAZILIAN BEAUTY............................................ 75

CARRIGAN RETAIL CONSULTING.................... 116

BEAUREPAIRES.................................................. 74

BRAZILIAN BUTTERFLY AUSTRALIA.................. 75

CARTRIDGE WORLD.......................................... 94

BEBRITE CLEANING........................................... 80

BREADTOP......................................................... 83

CASH LOAN MONEY CENTRES....................... 106

BEDS FOR BACKS............................................. 93

BRENNANS SOLICITORS................................. 113

CASHFLOW IT FINANCE................................... 111

BEDSHED FRANCHISING PTY LTD.................... 93

BRIAN TRACY INTERNATIONAL......................... 81

CASHMART (AUST)............................................ 94

BEER IN A BIN.................................................... 82

BRIDGESTONE SELECT..................................... 74

CAVALIER HOMES.............................................. 76

BEETLE BRANDING.................................. 106, 107

Brigens............................................................ 94

CBRE GLOBAL CORPORATES SERVICES....... 116

BEGIN BRIGHT................................................... 79

BrightEyes Hats Thongs Sunglases....... 94

CENGAGE EDUCATION.................................... 116

BELL LEGAL GROUP........................................ 113

BRODIES MEALMAKERS.................................... 84

CENTRAL COAST BUSINESS LAWYERS......... 113

BEN & JERRY’S.................................................. 84

BROOKLYN UNDERWRITING SERVICE............ 111

CENTURY 21 AUSTRALIA................................... 92

BENDIGO AND ADELAIDE BANK...................... 106

BROTZEIT INTERNATIONAL............................... 84

CEO CONSULTING........................................... 110

BENGA DESIGNS..................................... 106, 107

BROWN WRIGHT STEIN................................... 113

CERTICA........................................................... 116

BENIE................................................................ 107

BRUMBY’S BAKERIES........................................ 83

CERTUS LEGAL................................................ 113

BENNETT & PHILP SOLICITORS...................... 113

BRUMBY’S GO!.................................................. 83

CFM (CORDLESS FILTER MACHINE).................. 92

BEV MARKS BED AUSTRALIA............................ 93

BSF GROUP..................................................... 108

CFO ON-CALL.................................................... 72

BEVANS REAL ESTATE....................................... 92

BSR GROUP....................................................... 94

CHAMPION LEGAL........................................... 113

BICYCLE SUPERSTORE..................................... 94

BUBBAS PIZZA PASTA & MORE......................... 85

CHANGINGPLACES............................................ 92

BIG DAD’S PIES.................................................. 83

BUCHANAN...................................................... 113

CHARCOAL CHICKEN EXPRESS....................... 85

BIG FUN.............................................................. 82

BUCKING BULL.................................................. 84

CHARLIE LOVETT FRANCHISING....................... 83

BIG PADDLE CO................................................. 78

BUDGET ONE................................................... 116

CHAS CLARKSON............................................ 108

BIGGIN & SCOTT................................................ 92

BUDGET RENT A CAR AUSTRALIA.................... 92

CHECKMATE SAFETY.................................. 45, 82

BIKE FORCE....................................................... 94

BUGROFF PEST BUSTERS................................ 90

CHEM-DRY......................................................... 80

BILL BUDDY..................................................... 108

BURGER EDGE................................................... 85

CHEMIST KING - SIGMA HEALTHCARE............. 94

BILLINGS CLOAK............................................. 113

BURGER URGE FRANCHISING.......................... 85

CHICKEN EXPRESS SYSTEM............................. 85

BILLY BROWN CLEANING.................................. 80

BURRITO BAR.................................................... 84

CHICKEN TREAT................................................. 84

BING BOY........................................................... 85

BUSINESS COMMUNICATIONS MANAGEMENT......................................... 106, 107

CHOCOLATE GRAPHICS.................................... 85

BISCUIT®......................................................... 107 BIZ GEAR............................................................ 74 BIZZI BEEZ RESIDENTIAL CLEANING................. 80 BK’S TAKEAWAY................................................ 85 BLACK AND WHITE HOME SERVICES............... 88 BLOOMTOOLS................................................... 89 BLOW DRY BAR................................................. 87 BLUE SPIRIT....................................................... 94 BLUEJET............................................................. 76 BLUEMARQ COMMERCIAL.............................. 116 BLYGOLD AUSTRALIA........................................ 76 BOAB BOAT HIRE............................................... 92

BUSINESS CONCEPTS GROUP....................... 106 BUSINESS COST MANAGEMENT...................... 78 BUSINESS DEVELOPMENT ALLIANCE............. 110 BUSINESS DEVELOPMENT COMPANY............ 110 BUSINESS EVENTS TASMANIA........................ 108 BUSINESS GEOGRAPHICS.............................. 116 BUSINESS INTERNATIONAL............................. 110 BUSINESS LENDING........................................ 111 BUSINESS MECHANIC....................................... 72 BUSINESS SA................................................... 108 BYWATERS TIMMS LAWYERS......................... 113

CHOCOLATERIA™ SAN CHURRO..................... 83 CIB ACCOUNTANTS AND ADVISORS.............. 106 CIBO ESPRESSO................................................ 83 CIRCLE OF LOVE WEDDINGS............................ 82 CIRILLO LIGHTING & CERAMICS....................... 88 CITIWIDE FRANCHISING.................................... 72 CITY DISCOUNT TYRES (SA/NSW)..................... 74 CITY FARMERS DOGWASH................................ 90 CITY PACIFIC FINANCE.................................... 111 CIVIC MANAGED SERVICES............................. 110 CIVIC VIDEO........................................................ 92 CLARK RUBBER................................................. 91 2 0 2 1 F R A NCHISE DIRECTORY | 125

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CLARK RUBBER................................................. 94

CRAVE ICE CREAMERY...................................... 85

DIXON HOMES................................................... 77

CLAYTON UTZ.................................................. 113

CRAZY CANDLES............................................... 88

DKM GROUP.................................................... 106

CLEAN GREEN STRATA...................................... 80

CREATIVE BREW MARKETING AND DESIGN..................................................... 106, 107

DLA PIPER........................................................ 113

CLEANTASTIC.................................................... 80 CLIX GALORE..................................................... 78 CLUB ASSIST..................................................... 74 CLUB FINANCIAL SERVICES............................ 106 CM BUSINESS.................................................... 88 COAST TO COAST THE GOLDEN ROAST.......... 85 COATES GROUP.............................................. 106 COATES SIGNCO SERVICE.............................. 107 COCO CUBANO................................................. 84 CODERS........................................................... 112 COFFEE BELLA........................................... 90, 108 COFFEE CULTURE.............................................. 83 COFFEE GURU................................................... 83 COFFEE MACHINE EXPRESS............................. 81 COFFEE NEWS................................................... 73 COLD ROCK ICE CREAMERY............................. 85 COLDWELL BANKER.......................................... 92 COLEMAN GREIG............................................. 113 COLLINS BOOKSELLERS................................... 94 COLONIAL PLANTATION SHUTTERS................. 88 COLOR TECH SYSTEMS.................................... 74 COMINO PRASSAS.......................................... 113 COMMERCIAL FOOD MACHINERY.................. 108 COMMONWEALTH BANK................................. 108 COMMUNIKATE ET AL.............................. 106, 107 COMPLETE FEET................................................ 87 COMPLETE FRAMING........................................ 94 COMPLETE PROPERTY REJUVENATION........... 88 COMPUTER TROUBLESHOOTERS.................... 81 CON-X-ION......................................................... 96 CONCEPT FACTORY................................ 106, 107 CONCRETE TAXI................................................. 76 CONDON ASSOCIATES.................................... 106 CONTOURS........................................................ 87 COOCHIE HYDROGREEN................................... 89 COOEE............................................................. 116 COOKING THE BOOKS.................................... 112 COOLABAH TREE CAFÉ..................................... 85 COOPER AUTOMOTIVE...................................... 74 COOPER GRACE WARD................................... 113 COPYFAX STATIONERS...................................... 78 CORAL HOMES.................................................. 76 CORDLESS FILTER MACHINE............................ 78 CORE9 FITNESS................................................. 87 CORPORATE THEATRE.................................... 108 COSOFF CUDMORE KNOX.............................. 113 COST LESS PLANTS.......................................... 94 COST REDUCTION ANALYSTS................... 78, 108 COUNTRY CHICKEN.......................................... 85

CREATIVE BY DESIGN........................................ 92 CREATIVE COMPUTING..................................... 81 CREATIVE DESIGN........................................... 108 CRECER CONSULTING.................................... 110 CREEPY CRAWLEY PEST CONTROL................. 80 CREMA ESPRESSO............................................ 83 CREPE AFFAIR.................................................... 90 CRESTCOM MANAGEMENT TRAINING............. 81 CROISSANT EXPRESS....................................... 85 CROOMO.......................................................... 112 CRUST GOURMET PIZZA BAR........................... 85 CRYO AUSTRALIA.............................................. 87 CTA AUSTRALIA............................................... 108 CULLEN MACLEOD.......................................... 113 CUPA NUTZ........................................................ 96 CURVES INTERNATIONAL.................................. 87

DMAW............................................................... 113 DMC DIGITAL............................................ 106, 107 DOCUMENT MANAGEMENT SOLUTIONS.......... 78 DOGTECH........................................................... 91 DOGUE FRANCHISING....................................... 91 DOLLAR CURTAINS............................................ 94 DOME COFFEES AUSTRALIA............................. 84 DOMINION COLANCO PRINT GROUP............. 107 DOMINO’S PIZZA................................................ 85 DON’T FRET PET!............................................... 90 DONUT KING...................................................... 85 DOVETAIL BRAND ENGAGEMENT................... 112 DOWNINGS LEGAL.......................................... 113 DR BOOM..................................................... 81, 94 DR PC................................................................. 81 DREAM DOORS.................................................. 77

CURWOODS LAWYERS................................... 113

DREAMWEAVERS EVENT CREATORS & PRODUCERS................................................. 108

CUSTOM CAR CARE.......................................... 74

DRUG SAFE........................................................ 90

CUSTOM HOSPITALITY SYSTEMS............. 82, 115

DRUMMOND GOLF SHOPS............................... 94

CXPRESSO......................................................... 83

DRYMASTER CARPET CLEANING..................... 80

DAIMLER FLEET MANAGEMENT...................... 108

DUPLEX CLEANING MACHINES......................... 80

DAISY H2O DRY CLEANING............................... 81

DW FOX TUCKER............................................. 113

DALY INTERNATIONAL..................................... 116

DYMOCKS.......................................................... 94

DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS............................................. 94

EAGLE BOYS DIAL-A-PIZZA............................... 85

DAVID LEGAL.................................................... 113 DAVID REID HOMES........................................... 76 DC STRATEGY.................................................. 110 DCG DONALDSON CONSULTING GROUP....... 110 DECKSEAL................................................... 76, 88 DECOGLAZE AUSTRALIA................................... 76 DEEPEND......................................................... 107 DEGANI CAFÉ..................................................... 83 DELOITTE......................................................... 108 DEMOGRAPHICS ONLINE................................ 110 DESIGN DESIGN............................................... 108 DESIGN GALLERY............................................ 108 DESIGN IMPORTANCE....................................... 92 DESTINATION FOR MEN..................................... 87 DESTINY FINANCIAL SOLUTIONS...................... 72 DFK EVERALLS................................................. 106 DIA ORO JEWELLERS........................................ 94 DIAL-A-DIGGER.................................................. 76 DIAL-AN-ANGEL................................................. 88 DIBBSBARKER................................................. 113 DIFFUSEHR....................................................... 108 DIGITAL DREAMS............................................... 89 DIRTY CHOOK.......................................... 106, 107

EARTHBORN...................................................... 94 EASYWAY AUSTRALIA........................................ 83 EBUSINESS LOAN............................................ 108 ECHOICE.......................................................... 106 ECO PEST CONTROL......................................... 88 ECOKLEENSOLAR........................................ 80, 88 ECOSMART HOT WATER................................... 96 EFM HEALTH CLUBS.......................................... 87 EGNATIUM........................................................ 108 ELECTRODRY..................................................... 80 ELITE CARPET DRY CLEANING.......................... 88 ElLa Baché...................................................... 76 EMAC CONSTRUCTIONS................................... 77 EMBROIDME....................................................... 78 EMPLOYRITE.................................................... 108 EMPLOYSURE.................................................. 116 ENDOTA SPA...................................................... 76 ENDRUST PTY LTD............................................. 74 ENERGIS............................................................. 77 ENSUITES ON TOW............................................ 88 ENTEGY............................................................ 112 ENTERPRISE 21............................................... 110 ENVIE FITNESS................................................... 87 ENVIRO CHASING SERVICES........................... 116

COURIERS PLEASE............................................ 81

DISCOUNT DRUG STORES - SIGMA HEALTHCARE..................................................... 94

COVERALL CLEANING CONCEPTS................... 80

DIVERSE SHOPFITTERS................................... 108

EPIWEB............................................................. 112

CRAVE COMMUNICATIONS............................... 96

DIVERSIFIED EXHIBITIONS............................... 108

EQUINE STAFF EMPLOYMENT........................... 82

126 | 2 0 2 1 FRA NCHISE DIR ECTO RY

ENZED HOSE DOCTORS.................................... 90

ESPRESSO MOBILE CAFÉ................................. 90

FLASH MORFFEW PHOTOS............................... 91

FRUIZBERRY...................................................... 84

ESPRESSO TO GO MOBILE CAFE..................... 83

FLEET & VEHICLE PURCHASING..................... 108

FULLY PROMOTED BRAND APPAREL................ 74

ESPRESSO VEND AUSTRALIA........................... 78

FLIGHT EXPERIENCE.......................................... 82

FUSE................................................................. 107

ESSENTIAL BEAUTY........................................... 76

FLIP OUT – TRAMPOLINE ARENA...................... 79

FUSION5........................................................... 109

ESSENTIAL BRANDS.......................................... 83

FLIPPIN’ FRESH SEAFOOD................................ 90

G.J. GARDNER HOMES...................................... 77

EUREKA MULTIMEDIA........................................ 81

FLOWER AND HART......................................... 113

G4 GUITAR SCHOOLS........................................ 81

EUROPCAR........................................................ 74

FLOWER POWER............................................... 89

GABLE LAWYERS............................................. 113

EVENT PHOTOGRAPHY.COM............................ 91

FLOWERS BY FRUIT........................................... 94

GADENS LAWYERS.......................................... 113

EVENTS 720..................................................... 108

FLUIDRIVE AUTOMATIC TRANSMISSIONS......... 74

GAFFNEYS EVENT LOGISTICS......................... 109

EWORKS............................................................ 81

FLUX CREATIVE................................................ 107

GAMEKING AUSTRALIA..................................... 96

EXA WEB SOLUTIONS........................................ 89

FMW ACCOUNTANTS...................................... 106

GAMES 2 U......................................................... 82

EXALT 4TH PARTY SOLUTIONS....................... 108

FOCALPOINT COACHING.................................. 81

GAMETRADERS.................................................. 94

EXOLVO.............................................................. 78

FONEBOX......................................................... 112

GARLO’S PIES.................................................... 83

EXPENSE REDUCTION ANALYSTS..................... 72

FOODCO GROUP............................................... 85

GASPOWER........................................................ 74

EXPLORE & DEVELOP........................................ 79

FOODWORKS..................................................... 94

GECKO SPORTS................................................ 79

EXPRESS BOOKKEEPING.................................. 72

FOOTBALL STAR ACADEMY........................ 79, 87

GEE WHIZZ COMPUTERS.................................. 81

EY..................................................................... 106

FORDHAM........................................................ 106

GEEKS ON CALL................................................ 81

EZICLEEN........................................................... 80

FORMALWEAR EXPRESS................................... 90

GELARE.............................................................. 83

EZYACCOUNTS.................................................. 72

FORTUNE PLUS................................................. 88

GELATINO........................................................... 85

EZYPAYROLL.................................................... 108

FORTY WINKS.................................................... 94

GELATISSIMO..................................................... 85

FOUNDATION WORKS....................................... 73

GENESIS FITNESS CLUB................................... 87

FOUR SEASONS GUTTER PROTECTION........... 88

GEOWASH.......................................................... 74

FOX MOWING..................................................... 89

GET THREADED................................................. 76

FOX MOWING..................................................... 96

GFC CAFÉ........................................................... 86

FRAMECOR........................................................ 91

GLASS ART AUSTRALIA..................................... 78

FRANCHISE 4 U................................................ 110

GLASS TECHNOLOGY....................................... 74

FRANCHISE ADVISORY CENTRE..................... 110

GLOBAL GOSSIP................................................ 81

FRANCHISE CENTRAL..................................... 110

GLOBAL SAFE TECHNOLOGIES AUSTRALIA..... 77

FRANCHISE CLOUD SOLUTIONS.................... 112

GLORIA JEAN’S COFFEES................................. 83

FRANCHISE COUNCIL OF AUSTRALIA............ 116

GO GECKO PROPERTY SALES.......................... 92

FRANCHISE FINANCE AUSTRALIA................... 108

GO LOANS.......................................................... 94

FRANCHISE INSURANCE................................... 78

GO PRIVATE........................................................ 92

FRANCHISE LEGAL.......................................... 113

GO SUSHI........................................................... 86

FCB GROUP..................................................... 113

FRANCHISE RELATIONSHIPS INSTITUTE......... 110

GODFREYS......................................................... 94

FEINAUER......................................................... 113

FRANCHISE SIMPLY......................................... 110

GOGETTA......................................................... 111

FERGUSON CANNON...................................... 113

FRANCHISE SYSTEMS GROUP........................ 110

GOLD’S GYM...................................................... 87

FERGUSON PLARRE BAKEHOUSES.................. 83

FRANCHISE WORKS........................................ 110

GOLDEN FRIED CHICKEN.................................. 86

FERNWOOD WOMEN’S HEALTH CLUBS........... 87

FRANCHISEE SUCCESS................................... 110

GOLDEN NUTS FRANCHISING........................... 85

FIBRENEW INTERNATIONAL LTD....................... 90

FRANCHISING INTERNATIONAL....................... 110

GOLDEN ROAST (THE)....................................... 86

FIFO CAPITAL..................................................... 72

FRANCHISING1ST............................................ 112

GOOD BUSINESS CONSULTING...................... 109

FILTAFRY............................................................. 90

FRANCK PROVOST............................................ 87

GOOD GAMES.................................................... 94

FINEST ALTERATIONS........................................ 81

GOODYEAR AUTOCARE.................................... 74

FINLEASE.......................................................... 106

FRANDATA & AUSTRALIAN FRANCHISE REGISTRY™..................................................... 109

FIRST CLASS ACCOUNTANTS........................... 72

FRANKLYN SCHOLAR...................................... 116

GRACEFUL SOLUTIONS................................... 109

FIRST CLASS CAPITAL....................................... 72

FREECHOICE STORES....................................... 94

GRAHAMS GARDEN CARE................................ 89

FISHER & PAYKEL............................................... 90

FREEDOM FURNITURE....................................... 94

GRAHAMS HOME CLEANING CARE.................. 80

FITCHIPS............................................................ 86

FREEDOM TAXATION SERVICES...................... 106

GRANITE TRANSFORMATIONS.......................... 77

FITNESS ENHANCEMENT.................................. 87

FREELEASE COPIERS...................................... 115

GRANT THORNTON......................................... 106

FITNESS MATTERS............................................. 87

FRENCHAMS INDOOR PLANT HIRE................... 92

GRASSHOPPER SOCCER.................................. 79

FIVE DOGS......................................................... 85

FRESH JUICE VENDING..................................... 96

GREEN CLEEN................................................... 80

FIVE HIGH VENDING SYSTEMS.......................... 96

FRITZ GELATO.................................................... 85

GREENBIZCHECK.............................................. 88

FIX ‘N’ CHIPS...................................................... 88

FROGS HOUSE WASHING................................. 80

GREY ARMY MANAGEMENT.............................. 89

FIXZIT AUSTRALIA.............................................. 74

FRONTLINE RECRUITMENT GROUP.................. 82

GRIFFITH BUSINESS SCHOOL......................... 116

FLAMIN’ SHARP................................................. 90

FRUIT PROPERTY............................................... 92

GRILL’D – HEALTHY BURGERS.......................... 84

FLANNERYS NATURAL GROCERS..................... 85

FRUITION TUITION.............................................. 81

GRINNERS CATERING........................................ 90

F45 TRAINING..................................................... 87 FAB CLEANING SERVICES................................. 80 FAB SAO........................................................... 112 FAD CHEER AND DANCE................................... 87 FAIR DINKUM SHEDS......................................... 77 FANCY FILLINGS................................................ 85 FANTASTIC LIGHTING........................................ 78 FANTASTIC SERVICES GROUP.............................. ................................................80, 88, 89, 90, OBC FAST EDDY’S CAFÉ............................................ 83 FASTA PASTA PTY LTD....................................... 84 FASTWAY COURIERS................................... 78, 90 FC Busines Solutions....................................... ................................... 28, 107, 108, 110, 111, 116

GOOP GUYS....................................................... 77

2 0 2 1 F R A NCHISE DIRECTORY | 127

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GRIP GUARD...................................................... 77

HOME SERVICE PROFESSIONALS.................... 89

IRON ON TIME, THE IRON MAN......................... 81

GROUP SEVEN FRANCHISING......................... 110

HOME SORTED!................................................. 89

ISLAND WAY SORBET........................................ 85

GROUT PERFECT............................................... 77

HORSELAND...................................................... 94

IWS AUSTRALIA................................................ 109

GROUT PRO....................................................... 77

HOSEMASTERS INTERNATIONAL...................... 90

JAGO................................................................ 109

GSM LAWYERS................................................ 113

HOSPITALITY EQUIPMENT 2020...................... 109

JAMAICA BLUE CAFE......................................... 83

GUARDIAN - SIGMA HEALTHCARE.................... 94

HOTONDO HOMES............................................ 77

JAMES’ HOME SERVICES.................................. 80

GUAVA BEAN ESPRESSO BAR.......................... 83

HOUSE............................................................... 94

JAN-PRO CLEANING SYSTEMS......................... 80

GUTTER-VAC...................................................... 89

HOUSE GURU.................................................... 91

JANI-KING AUSTRALASIA.................................. 80

GYMBAREE........................................................ 79

HOUSEMAIDS FRANCHISES.............................. 80

JAX TYRES......................................................... 75

GYMBAROO....................................................... 79

HOUSEPROUD CLEANING................................. 80

H&R BLOCK........................................................ 72

HOUSEWORK HEROES...................................... 89

JAYMAK - FOOD & BEVERAGE REFRIGERATION................................................. 78

HAARSMA LAWYERS....................................... 113

HOUSPECT FRANCHISING SYSTEMS............... 77

JC UNIQUE BEAUTY AND LASER CLINIC.......... 76

HAIR 4 BRIDES................................................... 76

HOWARD RICH & ASSOCIATES............... 106, 107

JDL STRATEGIES................................................ 92

HAIRCHOICE...................................................... 94

HOWARDS STORAGE WORLD........................... 94

JEJAK GRAPHICS............................................ 109

HAIRDRESSERS ON THE MOVE........................ 90

HR CENTRAL.................................................... 109

JESTERS............................................................. 86

HAIRFREE........................................................... 76

HR COACH......................................................... 78

JETSET TRAVELWORLD GROUP....................... 96

HAIRHOUSE WAREHOUSE.......................... 87, 94

HSS FINANCE................................................... 108

JETTS FITNESS 24/7.......................................... 87

HALL & WILCOX............................................... 113

HUDSONS COFFEE............................................ 83

JEUNESSE GLOBAL........................................... 76

HALL CHADWICK............................................. 106

HUNGRY JACK’S................................................ 86

JIM’S ANTENNA’S.............................................. 96

HANNAFORD - SEED PROTECTION SPECIALIST........................................................ 89

HUNT & HUNT.................................................. 113

JIM’S BATH RE-SURFACING.............................. 89

HWL EBSWORTH............................................. 113

JIM’S BATH SURFACING.................................... 88

HARCOURTS...................................................... 92 HARDWARE2SITE............................................... 77 HARRY’S CAFÉ DE WHEELS.............................. 83 HARVEY WORLD TRAVEL.................................. 96 HAYES KNIGHT................................................. 106 HEADMARK...................................................... 107 HEALTHY HABITS............................................... 86 HEALTHY INSPIRATIONS.................................... 87 HEALTHY LIFE.................................................... 94 HELEN O’GRADY CHILDREN’S DRAMA ACADEMY........................................................... 81 HELLO HARRY.................................................... 84 HERTZ AUSTRALIA............................................. 92 HEY DEE HO MUSIC........................................... 81 HI HO CLEAN AND GARDEN.............................. 89 HI SPEED INTERNET KIOSKS............................. 89 HIDOW AUSTRALIA............................................ 87 HILL ROGERS................................................... 110 HILLHOUSE BURROUGH MCKEOWN.............. 113 HIP POCKET WORKWEAR & SAFETY................ 74 HIRE A HUBBY................................................... 89 HIRE A TRADESMAN.......................................... 90 HIRE FOR BABY................................................. 92 HITMAN PROFESSIONAL PEST CONTROL........ 90 HOG’S AUSTRALIA............................................. 84 HOLDING REDLICH.......................................... 113 HOLIDAYXP....................................................... 109 HOLISTIC GROUP............................................... 76 HOLMAN WEBB LAWYERS.............................. 113 HOMBRE MEXICAN CANTINA............................ 86 HOME CARING FRANCHISE............................... 73

HYDRODOG MOBILE DOG GROOMING............ 91

JIM’S BIN CLEANING.......................................... 80

HYDROKLEEN.................................................... 80

JIM’S BLIND CLEANING..................................... 80

HYPOXI AUSTRALIA........................................... 87

JIM’S BOOKKEEPING......................................... 72

I CAN READ........................................................ 81

JIM’S BUILDING INSPECTIONS.......................... 77

IAN DIFFEN THE TYRE FACTORY (WA)............... 74

JIM’S BUILDING MAINTENANCE........................ 77

IBALANCE BUSINESS INSTITUTE....................... 78

JIM’S CAR CLEANING........................................ 75

IBS INFOTECH.................................................. 109

JIM’S CARPET CLEANING.................................. 80

ICMI.................................................................... 78

JIM’S CLEANING................................................ 80

ICMI SPEAKERS & ENTERTAINERS.................. 109

JIM’S COMPUTER SERVICES....................... 81, 88

ICON VISUAL MARKETING............................... 109

JIM’S DIGGERS.................................................. 77

ICPRINT AND DESIGN........................................ 91

JIM’S DOG WASH............................................... 91

IGA...................................................................... 94

JIM’S ELECTRICAL....................................... 88, 96

IMAGE GROUP................................................... 78

JIM’S FENCING................................................... 77

IMPRESSIONABLE KIDS..................................... 79

JIM’S FINANCE PROFESSIONALS...................... 72

IN.CUBE8R GALLERY......................................... 94

JIM’S FLOORS.................................................... 77

INBLOOM FLORIST............................................. 94

JIM’S GLASS...................................................... 96

INDEPENDENT PROPERTY INSPECTIONS........ 92

JIM’S MOWING................................................... 89

INDIA AT HOME.................................................. 85

JIM’S PAINTING.................................................. 77

INFINITY MARTIAL ARTS.................................... 87

JIM’S PAVING..................................................... 77

INFORMATEL.................................................... 107

JIM’S PERGOLAS............................................... 77

INK ON THE RUN................................................ 90

JIM’S PEST CONTROL................................. 89, 90

INKSPOT............................................................. 94

JIM’S PLUMBING................................................ 96

INKY FEET.......................................................... 79 INSITE DATA SOLUTIONS................................. 116 INSPECT MY HOME........................................... 92 INSPIRATIONS PAINT.......................................... 94 INSURANCE MADE EASY................................. 111 INTEGRATED WORKFORCE SOLUTIONS – IWS................................................................ 106 INTERCEPT......................................................... 78

JIM’S POOL CARE........................................ 89, 91 JIM’S PRESSURE CLEANING............................. 80 JIM’S ROOFING.................................................. 77 JIM’S SECURITY DOORS................................... 96 JIM’S SHADE SAILS........................................... 77 JIM’S SKIP BINS........................................... 77, 92 JIM’S SOLAR...................................................... 96 JIM’S TEST AND TAG......................................... 82

HOME ENTERTAINMENT EXPRESS................... 92

INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT................................................. 116

HOME ICE CREAM............................................. 90

INXPRESS........................................................... 78

JIM’S WINDOW CLEANING................................ 80

HOME INSTEAD SENIOR CARE.......................... 73

IP PARTNERSHIP.............................................. 113

JIM’S WINDSCREENS........................................ 90

HOME MAINTENANCE....................................... 89

IP SOLUTIONS INTERNATIONAL...................... 109

JOHN BRENNAN HAIR FRANCHISING............... 87

128 | 2 0 2 1 FRA NCHISE DIR ECTO RY

JIM’S TREES....................................................... 89

JOHNNO’S CAMPER TRAILERS......................... 92

LEMONTREE MARKETING....................... 106, 107

MARY RYAN’S.................................................... 94

JONNEE COFFEE............................................... 83

LENARD’S CHICKEN.......................................... 85

MAS TAX ACCOUNTANTS.................................. 72

JOSEPH DAHDAH & CO UNIFORMS................ 109

LEWIS HOLDWAY............................................. 114

MASSAGE ENVY................................................. 88

JUMBO INFLATABLES........................................ 79

LIFECARE HEALTH............................................. 87

MATCHBOX........................................................ 94

JUMPING J-JAYS CASTLES & SLIDES............... 79

LIGHTSOUNDS................................................... 82

MATT FIDDES GROUP........................................ 88

JUST BETTER CARE........................................... 73

LINK BUSINESS FRANCHISING........................ 109

MATTHEWS FOLBIGG...................................... 114

JUST CUTS......................................................... 87

LIQUID STATE................................................... 112

MATTRESS DOCTOR AUSTRALIA...................... 89

JUST LASHES..................................................... 76

LISTEN TO READ................................................ 79

MATTRESSKLEEN AUSTRALIA........................... 89

JUST NOW VENDING......................................... 96

LISTEN TO YOUR BODY..................................... 87

MAXXAM COMPUTER SYSTEMS..................... 112

K2 RECRUITMENT.............................................. 82

LISTON LANDERS............................................ 106

MAYNARD IMAGING......................................... 107

KANKLEAN......................................................... 80

LITERACY CIRCLE.............................................. 81

MBCM STRATA SPECIALISTS............................ 92

KARL CHEHADE DRY CLEANING....................... 81

LITTLE IMAGES................................................... 91

MBT FOOTWEAR................................................ 81

KARMAN GROUP............................................. 112

LITTLE KICKERS................................................. 79

MCDONALD’S AUSTRALIA................................. 86

KEEN TO CLEAN GROUP................................... 80

LIV-EAT............................................................... 86

MCINNES WILSON LAWYERS.......................... 114

KEEP LEFT PR.................................................. 109

LIVINGBRIDGE.................................................. 108

MCLAUGHLINS................................................. 114

KELLS LAWYERS............................................. 113

LOCAL APPLIANCE RENTALS............................ 92

MCLEAN DELMO BENTLEYS........................... 106

KELLY SPORTS.................................................. 94

LOCAL TREE CARE............................................ 89

MCMAHON FEARNLEY.................................... 114

KEMP STRANG................................................. 113

LODHIA LAWYERS........................................... 114

MCW LAWYERS............................................... 114

KENKLEEN WINDOW CLEANING....................... 80

LOGIRO............................................................ 106

MEDIA M GROUP............................................. 107

KENNY’S CARDIOLOGY..................................... 94

LOGOVISION.................................................... 109

MEDIACOM AUSTRALIA................................... 107

KEY RETURNS.................................................... 78

LOLLIPOP’S PLAYLAND & CAFÉ........................ 79

MEGASEALED BATHROOMS............................. 77

KFC..................................................................... 86

LOLLYPOTZ........................................................ 88

MENDABATH...................................................... 77

KHQ LAWYERS................................................. 113

LONELY PETS CLUB........................................... 91

META MANAGEMENT SOLUTIONS.................. 116

KICK! JUICE BARS.............................................. 85

LOOKSMART ALTERATIONS.............................. 81

METRO TILES..................................................... 94

KIDS KORNER.................................................... 81

LORD OF THE FRIES.................................... 85, 86

METRODOGS..................................................... 91

KIESER TRAINING CENTRES............................. 87

LOYALTY PRINT.................................................. 91

METROPOLITAN SHREDDING SERVICE............ 78

KINDY DANCE TIME........................................... 79

LUXAFLEX – HUNTER DOUGLAS....................... 94

MEYER VANDENBERG..................................... 114

KING INSURANCE BROKERS........................... 111

LYNCH ANDREWS............................................ 114

MICHEL’S PATISSERIE........................................ 83

KING OF THE PACK............................................ 94

LYNN’S LEARNING............................................. 81

MICHELS WARREN.......................................... 107

KINGS................................................................. 91

M2 COMMANDER............................................... 78

MICRONET SYSTEMS (HARMONIQ)................. 112

KIP MCGRATH EDUCATION CENTRES.............. 81

MACPHERSON KELLEY................................... 114

MIDAS AUTO...................................................... 75

KLEENIT.............................................................. 80

MACQUARIE FRANCHISE SYSTEMS............... 110

MIL-TEK WASTE SOLUTIONS............................. 78

KOALA KRANE................................................... 96

MACROPLAN.................................................... 109

MILLS OAKLEY................................................. 114

KOOLER ICE....................................................... 96

MAD MEX FRESH MEX GRILL...................... 84, 86

MILWARD DORAN............................................ 109

KRNETA BUILDING SURVEYORS..................... 109

MADAM GLAMOUR............................................ 76

MINC SERVICES................................................. 89

KWIK KERB......................................................... 89

MADE IN JAPAN................................................. 94

MIND ATLAS..................................................... 116

KWIK KOPY AUSTRALIA..................................... 91

MADGWICKS LAWYERS.................................. 114

MIND GAMES..................................................... 94

KX PILATES......................................................... 87

MAESTRO HAIRDRESSING................................ 87

MINDCHAMPS.................................................... 79

LA PORCHETTA.................................................. 84

MAGGIE MOO MUSIC......................................... 79

MINI MAESTROS................................................ 79

LAC LAWYERS................................................. 113

MAGGIES KITCHEN STORE............................... 94

MINI PARTY PEOPLE.......................................... 79

LAING AND SIMMONS REAL ESTATE................ 92

MAGIC HAND CARWASH................................... 75

MINI-TANKERS AUSTRALIA................................ 75

LAS OLAS........................................................... 85

MAGNETITE WINDOW COVERS......................... 89

LASER CLINICS AUSTRALIA.............................. 76 LASER PLUMBING AND ELECTRICAL................ 77 LATTE CARTELLE............................................... 83 LATTOUF HAIR SPA............................................ 87 LAUBMAN AND PANK........................................ 94 LAVA COFFEE..................................................... 83 LCL FUN LANGUAGES....................................... 81 LEADERSHIP MANAGEMENT AUSTRALIA......... 78 LEASEEAGLE............................................ 109, 116 LEASING INFORMATION SERVICES................. 109 LEGALITE.......................................................... 113

MAIL BOXES ETC (MBE)............................... 78, 91 MAIL PLUS.......................................................... 78 MAILPOST.......................................................... 73 MANNINGS AV.................................................... 89 MANTRA GROUP.............................................. 109 MARIES PIZZA.................................................... 86 MARKET MINDS............................................... 110 MARKETING AND BRANDING COMPANY........ 107 MARRS CURTAINS, BLINDS & SHUTTERS........ 89 MARS VENUS COACHING.................................. 81

LEGALVISION.................................................... 114

MARSH & MAHER RICHMOND BENNISON LAWYERS......................................................... 114

LEIGH ADAMS.................................................. 114

MARSHALLS + DENT + WILMOTH................... 114

MINICARDS........................................................ 73 MINIMEE – BABIES AND KIDS............................ 79 MINIPOS........................................................... 115 MINIT AUSTRALIA PTY LTD – MISTER MINIT...... 94 MINIT COMMERCIAL........................................ 109 MINTERELLISON.............................................. 114 MINUTEMAN PRESS.......................................... 91 MISTER PLY&WOOD........................................... 77 MITCHELL COMMUNICATION GROUP............. 107 MJW................................................................. 109 MKS GROUP.................................................... 106 MLN - MOBILE LAPTOPS AND NOTEBOOKS.... 95 MOBILE APP CITY............................................ 112 MOBILE FILTRATION SERVICES (MANAFRY)...... 90

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MOBILE HOSEFIXERS........................................ 90

NORMAN CONNELL ADVERTISING................. 107

PERSONALISED PET.......................................... 91

MOBILE PLASTIC & VINYL REPAIRS.................. 75

NORTON ROSE FULBRIGHT............................ 115

PET CAFE........................................................... 91

MOBILE TEST ‘n’ CAL........................................ 82

NOSE TO TAIL DOGWASH................................. 91

PET MOBILE....................................................... 91

MOEVENPICK ICE CREAM................................. 86

NOVUS AUSTRALIA............................................ 75

PETS GALORE.................................................... 91

MONGREL JOE’S COFFEE............................... 109

NRG LEGAL...................................................... 115

PETS PANTRY.................................................... 91

MORTGAGE CHOICE......................................... 72

NT CONVENTION BUREAU.............................. 109

PETSTOCK......................................................... 91

MORTGAGE HOUSE........................................... 72

NUMBERWORKS’NWORDS AUSTRALIA........... 81

PHARMASAVE - SIGMA HEALTHCARE.............. 95

MOTIVITY FRANCHISING.................................... 75

NURSE NEXT DOOR........................................... 73

Phone: 1300 855 435..................................... 110

MOUNTAIN DESIGNS......................................... 88

NUTSHACK......................................................... 85

PIE FACE............................................................. 83

MOVIEMATE AUSTRALASIA............................... 96

OCEAN MASTER INTERNATIONAL..................... 86

PINSOURCE....................................................... 73

MPM MARKETING SERVICES.......................... 109

OE DESIGN....................................................... 112

PIPER ALDERMAN............................................ 115

MR RENTAL........................................................ 92

OFFICEMAX........................................................ 78

PIRTEK FLUID SYSTEMS.................................... 75

MR TAX REFUND................................................ 72

OGALO PORTUGESE STYLE CHICKEN............. 86

PITNEY BOWES SOFTWARE............................ 116

MR WOW............................................................ 80

OLIVER’S REAL FOOD........................................ 86

PIXIFOTO & PORTRAIT PLACE........................... 91

MRS FIELDS BAKERY CAFÉ............................... 85

OMC CONNECT............................................... 107

PIZZA CAPERS................................................... 86

MSI TAYLOR BUSINESS SERVICES.................. 106

ONDECK........................................................... 108

PIZZA HUT.......................................................... 86

MSP PHOTOGRAPHY......................................... 91

ONE FOR MEN.................................................... 76

PIZZA TEMPTATIONS.......................................... 86

MST LAWYERS................................................. 114

OPORTO............................................................. 84

PJK PARTY HIRE................................................ 82

MUFFIN BREAK BAKERY CAFE.......................... 83

OPPOSITE LOCK................................................ 75

PKF................................................................... 106

MURFETT LEGAL.............................................. 115

OPSM................................................................. 95

PLASTER FUN HOUSE....................................... 79

MURRAY PEST & WEED CONTROL................... 89

OPTIVANCE 360............................................... 116

PLATINUM ELECTRICAL CONTRACTORS.......... 96

MUZZ BUZZ........................................................ 83

ORANGETHEORY FITNESS................................ 88

PLUS FITNESS 24/7........................................... 88

MYGUESTLIST.................................................. 107

ORDERMATE.................................................... 115

PNORS TECHNOLOGY GROUP....................... 112

MYOB............................................................... 106

ORDIUM............................................................ 110

POINT B ADVERTISING & DESIGN................... 107

MYSTERY CUSTOMER..................................... 109

ORGANISE INTERNET...................................... 107

POLE DIVAS........................................................ 92

N-HANCE............................................................ 77

OUTBACK JACKS BAR & GRILL......................... 84

POOLWERX........................................................ 91

NANDO’S AUSTRALIA........................................ 84

OUTSIDE CONCEPTS......................................... 77

POSITIVE TRAINING SOLUTIONS..................... 116

NANOTEK CAR CLEANING................................ 75

OVEN & BBQ CLEANING.................................... 90

POSTNET............................................................ 79

NARELLAN POOLS............................................. 91

OVEN FAIRY........................................................ 80

POSTNET AUSTRALIA........................................ 91

NATIONAL AUSTRALIA BANK........................... 108

OVENCLEAN....................................................... 80

POWERFRONT ONLINE SUCCESS.................... 79

NATIONAL DRONES........................................... 90

OVENU................................................................ 80

PRD NATIONWIDE.............................................. 92

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB)......................................... 22, 111

OZ DESIGN FURNITURE..................................... 95

PRECIOUS CARGO............................................ 79

OZERENTALS..................................................... 92

PRECISION BADGES.......................................... 79

NATIONAL SALES ACADEMY........................... 116

OZIFIT................................................................. 88

PREGGI BELLIES................................................ 88

NATRAD RADIATORS & AUTO AIR..................... 75

OZSPY................................................................ 95

PRETZEL WORLD............................................... 86

NCR SILVER...................................................... 115

OZZY TYRES....................................................... 75

PRICE ATTACK................................................... 95

NEC.................................................................. 112

PACE LAWYERS............................................... 115

PRICE WATERHOUSE COOPERS..................... 110

NENE CHICKEN AUSTRALIA.............................. 84

PACK & SEND......................................... 10, 79, 95

PRIMAL PANTRY................................................ 85

NETCOMM........................................................ 112

PACNET............................................................ 109

PRINTING BRISBANE....................................... 115

NETSTARTER.................................................... 112

PALEO CAFÉ....................................................... 83

PRISM SOLUTIONS.......................................... 112

NETWORK CAR & TRUCK RENTALS.................. 92

PAMPERED PUP................................................. 91

PRISTINE WATER SYSTEMS.............................. 90

NEW LEVEL PERSONAL TRAINING STUDIOS.... 88

PANAROTTI’S..................................................... 84

PRO DIVE............................................................ 82

NEW LIFE REPAIR SERVICES............................. 75

PARADISE SHADE UMBRELLA’S........................ 89

NEW YORK SLICE PIZZA.................................... 86

PARAFFINE......................................................... 95

NEW ZEALAND NATURAL.................................. 85

PARASERVE CLEANING SERVICES................... 80

NEXIA EDWARDS MARSHALL.......................... 106

PARASOL EMT.................................................. 116

NICOLE LEGGAT AND ASSOCIATES................ 115

PARTY PLUS....................................................... 82

NIGHTOWL CONVENIENCE............................... 85

PASTAGOGO...................................................... 86

NIRVANA BEAUTY.............................................. 76

PAWS PET SITTERS........................................... 91

NISSAN MOTOR COMPANY............................... 75

PCL LAWYERS................................................. 115

NO FILTER COFFEE............................................ 85

PEAK PHYSIQUE HOT YOGA............................. 88

NO WET WATERLESS CARCLEAN..................... 75

PEARL HOME CARE..................................... 18, 74

NOODLE BOX..................................................... 86

PEDDERS SUSPENSION.................................... 75

PROVEN BUSINESS CONSULTANTS AUSTRALIA....................................................... 116

NOQ.................................................................... 89

PEOPLEINSITE.................................................. 112

PROVENDER VENDING...................................... 96

NOQ MOBILE ORDERING................................. 112

PEOPLOGICA................................................... 116

PUMA ENERGY.................................................. 95

130 | 2 0 2 1 FRA NCHISE DIR ECTO RY

PRO-AXLE AUSTRALIA....................................... 75 PROFESSIONAL ADVANTAGE SERVICE........... 112 PROFESSIONAL OUTSOURCE SOLUTIONS.... 112 PROFESSIONALS SERVICE CENTRE................. 92 PROFICIENT PROJECTS.................................. 109 PROMOTEM..................................................... 107 PRONTO SOFTWARE....................................... 112 PROPERTY GUYS............................................... 92 PROTECT-A-WINDOW........................................ 77

PURATAP............................................................ 81

RETAIL EXPRESS.............................................. 115

SHEDS N HOMES............................................... 77

PURE+NATURAL................................................ 86

REVIVE CARPET DYEING................................... 80

SHEDS N MORE................................................. 95

PUREPROTECT.................................................. 89

REVIVE PROJECTS........................................... 107

SHERPA GROUP.............................................. 110

PY FENCING....................................................... 77

REVOLUTION CD................................................ 95

SHERPA SKIDS................................................... 79

QUEST APARTMENT HOTELS............................ 89

RIBA BUSINESS LAWYERS.............................. 115

SHIFT 8............................................................. 115

QUICK COLOURPRINT.COM.AU......................... 91

RICE WORKSHOP.............................................. 86

SHINE HAND CAR WASH................................... 75

QUICKLOCK PARTITIONS................................... 77

RICHARDSON AND WRENCH............................ 92

SHINE IT STAINLESS.......................................... 90

R&W REAL ESTATE............................................. 92

RIDDELL CLARE CONSULTING........................ 112

SHINGLE INN CAFES.......................................... 84

RACV ROYAL PINES RESORT.......................... 109

RIGHT AT HOME AUSTRALIA............................. 74

SHOEBOX BOOKKEEPING................................. 73

RAINE & HORNE................................................. 92

RISK STRATEGIES............................................ 116

Shopinsurance.com.au............................. 111

RAMP HOLDINGS............................................. 109

ROBBINS WATSON.......................................... 115

SHOWER SURGEON.......................................... 96

RAMS...................................................... 6, 72, 108

ROBERT HERBU............................................... 106

SIGN*A*RAMA..................................................... 95

RAPPORT CLEANING SERVICES....................... 80

ROBERT JAMES LAWYERS.............................. 115

SIGNS ON THE MOVE........................................ 95

RASHAYS CAFÉ & RESTAURANT....................... 84

ROBERTS LEGAL............................................. 115

SIGNWAVE.......................................................... 95

RAW ENERGY CAFÉ........................................... 83

ROCK STAR FOR A DAY..................................... 82

SILVER CHEF.................................................... 111

RAY WHITE REAL ESTATE.................................. 92

ROCKET SCIENCE STRATEGIC SERVICES...... 107

SIMPLY HELPING................................................ 74

RE/MAX AUSTRALIA........................................... 92

RODNEY WAYNE HAIRDRESSING...................... 87

SKEWERZ KEBABZ............................................ 85

REACH LOCAL................................................. 112

ROLL’D............................................................... 84

SKIN NATURELLE............................................... 76

READ AND EXCEED............................................ 81

ROOF SEAL........................................................ 77

SLATER & GORDON......................................... 115

READY STEADY GO KIDS................................... 79

ROSE CORPORATE.......................................... 106

SLEEPY’S........................................................... 95

READY STEADY PRINT....................................... 91

ROYAL COPENHAGEN ICE CREAM CONE CO.. 85

SLF LAWYERS.................................................. 115

REAL ESTATE INVESTAR.................................... 92

RP VENDING....................................................... 96

SMALL BUSINESS ACCOUNTING...................... 73

REALESTATE IT................................................. 112

RSM AUSTRALIA.............................................. 106

SMALL FISH BUSINESS COACHING.......... 79, 109

RECEIPT BANK................................................. 106

RUSH HOUR AUSTRALIA................................... 88

SMALLPRINT AUS & NZ............................... 79, 90

RECRUIT SHOP................................................ 109

RUSSELL KENNEDY SOLICITORS................... 115

SMART CUTS™.................................................. 87

RECRUITMENT VISION....................................... 79

RUST FREE (AUSTRALIA)................................... 75

SMARTLINE........................................................ 73

RED BUILDING................................................... 77

RYCO 24•7................................................... 75, 89

SME FINANCE GROUP..................................... 108

RED DAY COACHING......................................... 81

S & K CANDY BUFFET BARS.............................. 82

RED ENERGY PROMOTIONS............................. 73

S2i.................................................................... 109

SMITH & SONS RENOVATIONS & EXTENSIONS................................................... 77

RED ROCK NOODLE BAR.................................. 86

SABATINI’S......................................................... 84

SMOOTHIE FACTORY......................................... 85

RED ROOSTER................................................... 84

SACKO TECHNOLOGY....................................... 81

SNAP PRINT DESIGN WEBSITES................. 79, 91

REDBACK CONFERENCING............................. 109

SACO TECHNOLOGY....................................... 112

SNAP-ON TOOLS................................... 14, 75, 90

REDCAT............................................................ 115

SAFETY NAVIGATOR........................................ 116

SNOOZE............................................................. 95

REDCHIP LAWYERS......................................... 115

SAFETYQUIP....................................................... 96

SOCCAJOEYS.................................................... 79

REDEEM........................................................... 109

SALON EXPRESS............................................... 87

SOCCER TIME KIDS........................................... 79

REFACEIT............................................................ 89

SALSAS MEX FRESCAS!.............................. 85, 86

SOFT STONE SCULPTURES.............................. 89

REFRESH RENOVATIONS................................... 77

SALTS OF THE EARTH....................................... 88

SOL HOME IMPROVEMENTS............................. 77

REGAL MATTRESS............................................. 95

SANDPIT PHOTOS.............................................. 91

SOLOMONS FLOORING..................................... 95

REGUS.............................................................. 109

SANDWICH CHEFS............................................ 86

SOUL ORIGIN..................................................... 83

RELOAD CONSULTING..................................... 109

SARPINO’S PIZZERIA......................................... 86

SOURCELINX.................................................... 107

REMARKABLE FRANCHISES............................ 110

SCAN CONVERSION SERVICES......................... 79

SOURLINX.......................................................... 74

RENT 2 OWN CARS AUSTRALIA........................ 75

SCHNITZ FRANCHISING..................................... 86

SPANISH DOUGHNUTS...................................... 83

RENT THE ROO.................................................. 92

SCROOZ............................................................. 96

SPANLINE HOME ADDITIONS............................ 77

RENT WITH STYLE............................................. 92

SECRETARY.COM.AU......................................... 79

SPAR AUSTRALIA............................................... 85

RESI MORTGAGE CORPORATION..................... 72

SENIOR HELPERS – AUSTRALIA........................ 74

SPECSAVERS..................................................... 95

RESICERT PROPERTY INSPECTIONS................ 92

SENOR PAELLA CATERING................................ 82

SPECTRUM ANALYSIS..................................... 116

RESIDENTIAL GARAGE DOORS......................... 77

SEQUEL VCFO.................................................... 72

SPEEDLINER AUSTRALIA................................... 75

RESSLEEP.......................................................... 88

SERVICE INTEGRITY......................................... 109

SPLASH SWIM SCHOOL.................................... 79

REST INDUSTRY SUPER.................................. 106

SERVICEM8...................................................... 109

SPORTS STAR ACADEMY.................................. 79

RESTORED BEAUTY GETAWAYS....................... 76

SHAPE SHOPFITTERS.............................. 109, 116

SPORTSCO........................................................ 95

RESULTS 9 LASER CLINIC................................. 76

SHAPLAND SWIM SCHOOLS............................. 81

SPORTSPOWER................................................. 95

RESUMES FOR RESULTS................................... 82

SHAREMARKET COLLEGE............................... 116

SPOTCAP......................................................... 108

RESURG GROUP.............................................. 110

SHAVER SHOP................................................... 95

SPRAY PAVE....................................................... 89

RETAIL DOCTOR GROUP................................. 110

SHE FITNESS...................................................... 88

SPUDBAR........................................................... 86

RETAIL E-VIRONMENT...................................... 110

SHED BOSS........................................................ 77

ST CLAIR.......................................................... 106

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ST SOFTWARE................................................. 112

TAX STORE......................................................... 73

THE REAL LEARNING EXPERIENCE........... 81, 116

STACKS OF SNACKS......................................... 81

TAXASSIST ACCOUNTANTS............................... 73

THE REALISE GROUP...................................... 109

STAIN BUSTERS CLEANING SERVICES............. 80

TECHNO TAN...................................................... 76

THE RED REPUBLIC......................................... 107

STARSHOTS GLAMOUR PHOTOGRAPHY......... 91

TELCOINABOX.................................................... 96

THE SHED COMPANY........................................ 77

STAX SUBS & COFFEE....................................... 86

TELECHOICE...................................................... 96

THE SMOOTHIE FACTORY................................. 86

STEAMATIC AUSTRALIA..................................... 80

TENDER LOVING CUISINE.................................. 90

THE SOURCE BULK FOODS.............................. 85

STEEL BUILT....................................................... 77

TERMICAM......................................................... 89

THE SPHERE AGENCY..................................... 107

STEPHENS LAWYERS & CONSULTANTS......... 115

TESTEL............................................................... 96

THE SPORTING GLOBE..................................... 84

STEVE COSTI’S FAMOUS FISH.......................... 84

THAILANDER...................................................... 84

THE STARTUP FACTORY.................................. 116

STIR CRAZY........................................................ 86

THE ALTERNATIVE BOARD......................... 79, 116

THE TARTAN GROUP....................................... 106

STOCKDALE & LEGGO....................................... 92

THE ATHLETE’S FOOT AUSTRALIA.................... 95

THE TYRE FACTORY.......................................... 75

STONE AND CHALK......................................... 109

THE BANNER LADY.......................................... 107

THEBESTOF....................................................... 79

STORAGE KING.................................................. 81

THE BOOKKEEPING NETWORK......................... 73

THEDOCYARD.................................................. 112

STORE FINDER................................................. 112

THE CAR KIT COMPANY.................................... 75

THEOBROMA LOUNGES, PAVILIONS, BARS..... 83

STORYBOOK COTTAGES................................... 77

THE CASH BACK APP........................................ 89

THERMAWOOD.................................................. 77

STRATEGY AND ACTION.................................... 79

THE CEO INSTITUTE........................................... 79

THINKING AUSTRALIA...................................... 112

STRATHFIELD..................................................... 95

THE CHEEKY BEANS......................................... 83

THOMSON GEER.............................................. 115

STRATTON FINANCE.......................................... 73

THE CHEESECAKE SHOP.................................. 83

THRIFTY CAR RENTAL....................................... 92

STRUDDY’S SPORTS......................................... 95

THE CHOCOLATE ROOM................................... 83

THRIVE PROMOTIONAL PRODUCTS............... 107

SUBWAY® RESTAURANTS................................ 86

THE COFFEE CLUB............................................ 83

THYNNE & MACARTNEY.................................. 115

SUCCESS TAX PROFESSIONALS....................... 73

THE COFFEE EMPORIUM................................... 83

TILE MART.......................................................... 95

SUMOSALAD...................................................... 86

THE COMPLETE GARDEN.................................. 95

TILE RESCUE...................................................... 90

SUNBELT BUSINESS BROKERS........................ 79

THE COMPUTER MARKET................................. 81

TIMBER DOCTOR............................................... 90

SUNSHINE KEBABS........................................... 86

THE CONCRETE CUTTER.................................. 77

TIMEZONE AUSTRALIA....................................... 82

SUPANEWS........................................................ 95

THE CONFECTIONERY & PARTY SHOP............. 95

TINT A CAR......................................................... 75

SUPER CLEAN.................................................... 80

THE CONTACT GROUP.................................... 109

TLS MARKETING.............................................. 107

SUPER SHOWER SEAL...................................... 89

THE COUNTRY BREWER................................... 95

TOKYO SUSHI KITCHEN.................................... 85

SUPERFINISH EXPRESS..................................... 75

THE DESSERT HOUSE....................................... 83

TONI + GUY HAIRDRESSING............................. 87

SUPERGEEK.COM.AU........................................ 81

THE DRUG DETECTION AGENCY...................... 96

TOOHEY REID CHARTERED ACCOUNTANTS.. 107

SUPERGREEN SOLUTIONS AND FRANCHISING.................................. 55, 86, 90, 96

THE E TEAM....................................................... 88

TOOLFORCE....................................................... 90

THE ELCANO GROUP...................................... 108

TOP SNAP.......................................................... 92

THE ENERGY ALLIANCE.................................. 109

TOSCANIS CAFÉ BAR AND RESTAURANT......... 84

THE FAST LANE DRIVE-THRU COFFEE.............. 83

TOTAL IMAGE GROUP...................................... 107

THE FRANCHISE COMPANY............................ 109

TOTAL MARKETING.......................................... 107

THE FRANCHISE INSTITUTE............................ 110

TOTAL TOOLS.................................................... 95

THE FRANCHISE WHISPERER......................... 110

TOTALLY WORKWEAR................................. 74, 95

THE FRENCHAMS GROUP................................. 92

TOTALSPAN........................................................ 77

THE GOOD FEET STORE.................................... 95

TOUCH UP GUYS............................................... 75

THE GRAFFITI EATERS....................................... 80

TOURISM NEW ZEALAND................................ 109

THE IDEAS SUITE............................................. 107

TOWFIX............................................................... 75

THE INK SHOP................................................... 95

TOYWORLD........................................................ 95

THE INTERFACE FINANCIAL GROUP................. 73

TQ STONE PRODUCTS...................................... 77

SUPERIOR SERVICE......................................... 116 SUSTAINABLE DIRECTIONS............................... 77 SWAAB ATTORNEYS........................................ 115 SWEAR WORDS............................................... 107 SWEET DREAMS AND GOODNIGHT.................. 79 SWIFTPOS........................................................ 115 SWIMART........................................................... 91 SWITCH BUSINESS............................................ 79 SYNERGY BUSINESS CENTRES................ 79, 109 SYRON............................................................. 112 TABATINGA......................................................... 79 TACO BILL MEXICAN RESTAURANTS................ 84 TAILORMAID COMMUNICATIONS.................... 109 TALBOT OLIVIER............................................... 115 TAMAWOOD HOMES.......................................... 77 TANDA.............................................................. 109 TANDA.............................................................. 112 TAPS’N TOILETS................................................. 89 TAPSNAP AUSTRALIA........................................ 91 TARGET TRAINING..................................... 81, 116

THE IRONING ELF.............................................. 90 THE JOLLY MILLER CAFÉ................................... 83 THE LEATHER & VINYL DOCTOR....................... 80 THE LOTT........................................................... 95 THE MARKETING LAB...................................... 109 THE MATTRESS SUPERMARKET....................... 95 THE MELTING POT............................................. 84 THE MINDERS.................................................... 89

TRADE BOOKS BOOKKEEPING....................... 107 TRAMPOLINE GELATO....................................... 85 TRAXION TRAINING.................................. 111, 116 TRAXX CONSTRUCTION PRODUCTS................ 77 TRENT DRIVING SCHOOL.................................. 81 TRESSCOX LAWYERS...................................... 115 TRIPLE O PROPERTY MAINTENANCE............... 92 TROPICAL PLANT RENTALS.............................. 92 TRU BLU DOG WASH......................................... 91

TASK RETAIL TECHNOLOGY............................ 112

THE MISSING LINK NETWORK INTEGRATION................................................... 112

TASTE OF EUROPE............................................ 83

THE NATURAL WAY............................................ 76

TRUSONIC.......................................................... 82

TASTY THAI........................................................ 86

THE ORIGINAL POSTER COMPANY................... 95

TSG FRANCHISE MANAGEMENT....................... 95

TASTY TRUCKS.................................................. 81

THE POULTRY PLACE........................................ 86

TT GROUP COMMUNICATIONS....................... 112

132 | 2 0 2 1 FR A NCHISE DIR ECTO RY

TRURATING...................................................... 112

TU PROJECTS.................................................. 109 TUTOR DOCTOR AUSTRALIA............................. 81 TUTTI FRUTTI...................................................... 85 TWINKLE TOE BABY HAND & FEET................... 79 TWISTED SISTA.................................................. 83 TYRO PAYMENTS............................................. 115 UHY HAINES NORTON..................................... 107 ULTRA TUNE....................................................... 75 UN CAFE BAR..................................................... 83 UNIQUE LASER.................................................. 76

WIRED & WIRELESS SOLUTIONS INTERNATIONAL............................................... 112 WIRELESS ANYWHERE GROUP........................ 96 WISEWOULD MAHONY.................................... 115 WOKINABOX....................................................... 86 WOLLERMANN FRANCHISE DEVELOPMENTS...................................... 111, 115 WOOLLAM CONSTRUCTIONS......................... 110 WORKFORCE EXTENSIONS............................... 82 WORKOUT WORLD............................................ 95 WORLD MANAGER........................................... 112

ANCHOR FRANCHISE...................................... 100 ANTHONY HARPER.......................................... 118 ANYTIME FITNESS............................................ 102 ANZ BANK........................................................ 117 APEX GENERAL................................................ 118 APOLLO ACCOUNTING.................................... 117 APPARELMASTER.............................................. 99 ARAMEX...................................................... IFC, 99 ARCHGOLA...................................................... 103 ARMSTRONG SMARTER SECURITY.................. 99 ASB BUSINESS BANKING................................ 117

UNITED HOME SERVICES.................................. 89

WORLD OF MATHS............................................ 81

UNITED PETROLEUM......................................... 95

WORLDWIDE ONLINE PRINTING........................ 91

UNIVERSAL APPROACH.................................. 107

WRAY ORGANICS............................................... 85

UNSCRATCH THE SURFACE.............................. 77

X-GOLF AUSTRALIA........................................... 82

URBAN BURGER................................................ 86

XOCOLATI........................................................... 83

URBAN CLEAN................................................... 80

XPRESSO DELIGHT PYT LTD................. 79, 84, 88

UTICOLOR.......................................................... 75

XPRESSO MOBILE CAFE.................................... 90

UTTER PROFESSIONALS................................... 73

XQUISITO............................................................ 86

V.I.P. HOME SERVICES....................................... 89

XXX SECURITY SERVICES................................ 116

BAKERS DELIGHT............................................ 100

V.I.P. HOME SERVICES FENCING & HOME MAINTENANCE................................................... 89

YARRA VALLEY FARMS................................ 81, 85

BALDWINS........................................................ 118

YELLOW EXPRESS............................................. 79

BANK OF NEW ZEALAND................................. 117

YOGURTLAND AUSTRALIA................................ 86

BANNISTER & VON DADELSZEN..................... 118

YOU CAN BAKE IT.............................................. 84

BARK BUSTERS............................................... 103

YOUR CLEANER................................................. 80

BARLEY INSURANCE....................................... 118

YOUR IMAGE MARKETING & MEDIA................ 107

BATHROOM DIRECT........................................ 102

YOUR LAW FIRM.............................................. 115

BATHROOM WAREHOUSE............................... 104

ZAMBRERO........................................................ 84

BB’S CAFÉ........................................................ 101

ZANE SOLAR...................................................... 77

BBX MANAGEMENT........................................... 99

ZARRAFFA’S COFFEE......................................... 84

BDO.................................................................. 117

ZING COMMUNICATIONS AUSTRALIA............. 107

BDS CHARTERED ACCOUNTANTS.................. 117

ZOO MEDIA...................................................... 107

BEDPOST......................................................... 104

ZRILO................................................................ 112

BELL GULLY..................................................... 118

ZUBIAS THREADING.......................................... 76

BELLA VISTA ACCOMODATION....................... 103

VAST FURNITURE & HOMEWARES.................... 95 VELPIC.............................................................. 116 VEND HQ.......................................................... 115 VERIMARK........................................................ 109 VERIMARK........................................................ 116 VERVE GROUP................................................. 107 VERVE RECRUITMENT..................................... 109 VICTORY CURTAINS AND BLINDS..................... 90 VILLA & HUT....................................................... 83 VINTAGE PHOTOBOOTHS.................................. 82 VIP CAR CARE.................................................... 75 VIP LIGHTING..................................................... 77 VIRTUAL METHOD............................................ 112

ASCO AGMEN-SMITH...................................... 118 AT YOUR REQUEST.......................................... 102 AUSSIE FARMERS DIRECT............................... 100 AUSTVENDING................................................. 104 AUTO ONE.......................................................... 97 AVIS RENTAL.................................................... 103 BABY ON THE MOVE......................................... 99

BEST WESTERN............................................... 103

VISION ALLIANCE............................................. 110

new zealand

VISUAL UNITY................................................... 107

0800 2 FIX IT....................................................... 97

BETTER BUSINESS INSTITUTE........................ 117

VIVA ENERGY AUSTRALIA................................ 109

0800 SUNSHADE.............................................. 102

BEVINCO............................................................ 99

VIVA LIFE PHOTOGRAPHY................................. 91

A BUYER’S CHOICE HOME INSPECTIONS........ 97

BIG PADDLE COMPANY..................................... 99

VMBIZ................................................................. 79

AA AUTO SERVICE & REPAIR............................. 97

BIN INN RETAIL GROUP................................... 104

VOYAGES - ULURU MEETING PLACE.............. 109

ABACUS MATHS ACADEMY............................... 99

BLACK FOREST WAFFLE HUT......................... 102

WAIVESTAR GROUP................................... 73, 110

ABC BUSINESS BROKERS............................... 117

BLACKER SMITH & CO..................................... 117

WALKER WAYLAND (WA)................................. 107

ACARDO WORKPLACE SAFETY SUPPLIES....... 99

BNZ................................................................... 117

WALKERS PARTY HIRE...................................... 82

ACCESSMAN...................................................... 97

BOOKENDS NEW ZEALAND.............................. 99

WASABI WARRIORS........................................... 85

ACTIONCOACH.................................................. 99

BOTHERWAY LEGAL........................................ 118

WEB PROFITS.................................................. 112

ADEN FRANCHISE GROUP................................ 97

BOTTING LEGAL............................................... 118

WEBSITEGURUS................................................ 89

ADVANCE FRANCHISE SYSTEMS.................... 104

BREAKERS CAFÉ & BAR.................................. 101

WEEDING WOMEN............................................. 89

ADVANCE INTERNATIONAL................................ 99

BREATHE LIFE.................................................. 118

WENATEX........................................................... 89

AERIAL MASTER................................................. 97

BRUCIES LAWNMOWING & GARDEN CARE.... 103

WENDY’S MUSIC................................................ 81

AFFILIATED BUSINESS CONSULTANTS........... 118

BRUMBY’S BAKERIES...................................... 100

WESTPAC BANKING CORPORATION............... 108

AGATHA PARIS................................................. 104

BRUMBY’S GO!................................................ 100

WET-SEAL MANAGEMENT PTY LTD................... 77

AIRIFY............................................................... 102

BUGGER CAFE................................................. 101

WHAT SCRATCH?.............................................. 75

Albany Auckland........................................ 102

BURGER WISCONSIN...................................... 102

WHEEL CHANGE U............................................ 75

ALU RESTORE.................................................. 102

BURGERFUEL................................................... 102

WILD CARDS & GIFTS........................................ 95

AMAC............................................................... 100

BUSINESS NETWORK INTERNATIONAL.......... 117

WILLIAM ANGLISS INSTITUTE.......................... 116

AMAZING CLEAN NEW ZEALAND.................... 100

BUSY BEE CLEANING SERVICES.................... 100

BETTA RENTAL CARS...................................... 103

2 0 2 1 F R A NCHISE DIRECTORY | 133

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BUSY BOOKKEEPING........................................ 97

DAVENPORTS HABOUR................................... 118

FRANCHIZE CONSULTANTS............................ 118

BY NATURE...................................................... 104

DECK AND FENCE PRO..................................... 98

FRASER POWRIE.............................................. 118

CACI................................................................... 97

DEIRDRE WATSON, BARRISTER...................... 118

FREEDOM COMPANION DRIVING SERVICES.. 103

CAD PARTNERS......................................... 99, 117

DELOITTE......................................................... 117

FRIDGE FREEZER ICE BOX.............................. 104

CAFÉ BOTANNIX............................................... 101

DESIGN IMPORTANCE....................................... 99

FRITZ WEINERS................................................ 102

CAFE2U NZ....................................................... 101

DIAMOND FUSION.............................................. 98

FRONTRUNNER................................................ 104

CAL SYSTEMS.................................................... 97

DIGITAL FISHBOWL.......................................... 117

FRUIT WORLD.................................................. 101

CARL’S JR........................................................ 101

DISTRIBUTION INTERNATIONAL........................ 99

FURNITURE COURT......................................... 104

CARSON FOX BRADLEY.................................. 118

DOLLAR VALUE................................................ 104

FUSION5........................................................... 117

CARTRIDGE WORLD........................................ 100

DOMINO’S PIZZA.............................................. 102

GAZE BURT...................................................... 118

CASH CONVERTERS........................................ 104

DONUT KING NZ.............................................. 101

GCA LAWYERS................................................. 118

CASHBOX......................................................... 104

DREAM DOORS.................................................. 98

GEEKS ON CALL.............................................. 100

CDQ COMMUNICATION DESIGN..................... 117

DRI WASH ‘N GUARD......................................... 97

GEEKS ON WHEELS......................................... 100

CEILING MASTER............................................. 100

DRIVING MISS DAISY....................................... 103

GENERATION HOMES........................................ 98

CENTRAL LANDSCAPE & GARDEN SUPPLIES......................................................... 103

DUNCAN COTTERILL....................................... 118

GEO OP............................................................ 117

DVDNOW KIOSKS............................................ 103

GIBSON SHEAT................................................ 118

DYMOCKS........................................................ 104

GIGGLE TV.......................................................... 97

EC CREDIT CONTROL...................................... 117

GJ GARDNER..................................................... 98

CFO ON-CALL.................................................... 97 CHARTIS........................................................... 118 CHESTER GRAY CHARTERED ACCOUNTANTS................................................ 117 CHIPMONKS PLAYLAND & CAFÉ....................... 99 CHOCOLATERIA™ SAN CHURRO................... 101 CINDERELLA LIMO........................................... 103 CITY CAKE COMPANY...................................... 100 CIVIC VIDEO...................................................... 104 CLEAN PLANET FRANCHISE............................ 100 CLEANCORP FRANCHISE SYSTEM................. 100 CLEANTASTIC COMMERCIAL CLEANING........ 100 CLUB PHYSICAL.............................................. 102 COBB & CO...................................................... 101 COFFEE CULTURE............................................ 101 COLLIERS INTERNATIONAL............................. 117 COLORGLO INTERNATIONAL............................ 97 COLOURPLUS.................................................. 104 COLUMBUS COFFEE....................................... 101 COMPLETE FIRST AID SUPPLIES....................... 99 COMPUTER SOLUTIONS SALES & SERVICE... 100 COMPUTER TROUBLESHOOTERS.................. 100 CONTACT ROCKGAS....................................... 102 CONTOURS...................................................... 102 COOKIE TIME................................................... 101 COOKRIGHT KITCHEN SERVICES................... 100 COOLSPOT UNLIMITED................................... 104 COOLTIME........................................................ 102 COONEY LEES MORGAN................................. 118 CORESTEEL BUILDINGS.................................... 97

ECO INSULATION............................................. 102

GLAISTOR ENNOR........................................... 118

ECOMIST............................................................ 99

GLOBAL SAFE NEW ZEALAND........................ 104

ECOTEC SYSTEMS.......................................... 103

GLORIA JEAN’S COFFEES............................... 101

EGG MATERNITY.............................................. 104

GODFREYS....................................................... 104

EMBROIDME....................................................... 99

GOLDEN NUTS FRANCHISING NZ................... 101

ENABLEME LTD.................................................. 97

GOODWIN TURNER.......................................... 118

ENVIRO CLEAN & RESTORATION.................... 100

GOVETT QUILLIAM........................................... 118

ENZED................................................................ 97

GRAFFITI DOCTOR............................................. 99

ESQUIRES COFFEE HOUSE............................. 101

GRANITE TRANSFORMATION............................ 98

EVEREST GROUP............................................. 118

GRANT THORNTON NEW ZEALAND................ 117

EXCEED HOME NETWORK.............................. 102

GRAPHIC CAFÉ................................................ 118

EXPENSE REDUCTION ANALYSTS..................... 99

GRASSHOPPER SOCCER.................................. 99

EXPRESS BUSINESS GROUP.......................... 102

GREEN ACRES FRANCHISE GROUP............... 100

EXPRO.............................................................. 117

GREEN CLEEN................................................. 100

EXTREME AUTOMOTIVE PARTS DISTRIBUTORS................................................... 97

GREEN DOOR COMMISSION FREE REAL ESTATE................................................... 103

FASTWAY COURIERS NZ.................................... 99

GROUTPRO...................................................... 102

FIBRENEW........................................................ 103

GUTHRIE BOWRON.......................................... 104

FIFO CAPITAL..................................................... 97

HABITUAL FIX................................................... 102

FINAL TOUCH..................................................... 97

HAMMER HARDWARE........................................ 98

FIREWATCH........................................................ 98

HANDY RENTALS............................................. 103

FIRST CLASS ACCOUNTS.................................. 97

HARCOURTS.................................................... 103

FIX IT BUILDING SERVICES................................ 98 FLETCHER ALUMINIUM...................................... 98 FLIP OUT NEW ZEALAND................................. 103 FLO2CASH......................................................... 99 FLOORING DESIGN............................................ 98

HARDY’S HEALTH STORES.............................. 104 HARMANS LAWYERS....................................... 118 HARRIS TATE.................................................... 118 HARRISONS CARPET ONE.............................. 104 HARRISONS ENERGY SOLUTIONS.................. 102 HARVEY WORLD TRAVEL................................ 104

CORPORATE CABS.......................................... 104

FMK KERATIN HAIR STRAIGHTENING SALON.............................................................. 102

CREATV............................................................ 117

FOOT MECHANICS........................................... 102

HEALTH SMART HEAT PUMPS......................... 102

CREST COMMERCIAL CLEANING.................... 100

FOOTLOOSE..................................................... 104

HEALTHY AIR.................................................... 102

CRESTCLEAN..................................................... 99

FOREVER GREEN............................................. 102

HELIUM WORK SEARCH............................ 99, 117

CREWCUT........................................................ 100

FORTUNE MANNING........................................ 118

HELL................................................................. 101

CROWE HORWATH.......................................... 117

FRANCHISE ACCOUNTANTS........................... 117

HERTZ.............................................................. 103

CRUST GOURMET PIZZA................................. 102

FRANCHISE COACH......................................... 118

HESKETH HENRY............................................. 118

CUMULO9........................................................ 117

FRANCHISE INFINITY........................................ 117

HEWITT SCALETTI WATERS............................. 117

CUTSHOP.............................................. 97, 99,100

FRANCHISE RELATIONSHIPS INSTITUTE......... 118

HIRE A HUBBY................................................. 102

DANIEL HUNT & ASSOCIATES......................... 117

FRANCHISE SOLUTIONS.................................. 118

HOG’S BREATH CAFÉ...................................... 101

134 | 2 0 2 1 FR A NCHISE DIR ECTO RY

HAYES KNIGHT NORTH................................... 117

LA PORCHETTA................................................ 101

MONEY CONCEPTS NEW ZEALAND................. 99

HOLLYWOOD BAKERY..................................... 101

LANDMARK HOMES NZ..................................... 98

MONTGOMERY CONSULTANTS...................... 117

HOME INSTEAD SENIOR CARE........................ 102

LASER ELECTRICAL GROUP............................. 98

MOTIVITY FRANCHISING.................................... 97

HOME PLUS..................................................... 102

LASER PLUMBING............................................. 98

MR FENCERS SYSTEMS.................................... 98

HONDA............................................................... 97

LATITUDE HOMES.............................................. 98

MR GREEN AUCKLAND................................... 102

HORIZON HOMES.............................................. 98

LAWN FIX.......................................................... 103

MR PLUMBER..................................................... 98

HOTONDO HOMES............................................ 98

LAZERBIKE....................................................... 103

MR RENTAL...................................................... 103

HRV VENTILATION.............................................. 98

LCF FUN LANGUAGES..................................... 100

MR SANDLESS NZ............................................. 98

HUMITECH.......................................................... 99

LEADERSHIP MANAGEMENT............................. 99

MR WHIPPY...................................................... 101

HUMPHRIES ASSOCIATES......................... 97, 117

LEGALVISION.................................................... 119

MR WOO SUSHI............................................... 101

HUNTER & CO.................................................. 118

LENARD’S CHICKEN........................................ 101

MUFFIN BREAK................................................ 101

HYDRAULINK...................................................... 98

LENNIE & ASSOCIATES.................................... 117

MUZZ BUZZ...................................................... 101

ICON COFFEE................................................... 101

LIFETIME DISTRIBUTORS................................. 100

MY GYM........................................................... 100

ILLY ESPRESSO BAR........................................ 101

LIME JUICE BAR............................................... 101

MYHR............................................................... 117

IMAGE CENTRE LIMITED.................................. 119

LINK BUSINESS BROKING............................... 118

NAKED POOL COMPANY................................... 98

IMPORT4LESS.................................................... 97

LINK BUSINESS SERVICES................................ 99

NAVIGATION HOMES.......................................... 98

INNOVATIVE INTERIORS................................... 102

LIQUORLAND................................................... 104

NEED A NERD.................................................. 100

INSPIRED ACCOUNTANTS............................... 117

LITTLE DRIBBLERS........................................... 103

NEW YORK DELI............................................... 101

INSPIRED LEARNING SYSTEMS...................... 118

LITTLE KICKERS............................................... 100

NEW ZEALAND HEAT PUMPS............................ 98

INSULTECH GROUP......................................... 102

LJ HOOKER GROUP......................................... 103

NEW ZEALAND HOME LOANS........................... 97

ISSIMO.............................................................. 104

LJS FISH AND CHIPS RESTAURANT................ 101

NEW ZEALAND LETTING AGENTS................... 103

IZARD WESTON................................................ 118

LOCKWOOD HOMES......................................... 98

NEW ZEALAND NATURAL ICE CREAM............. 101

JACKSON RUSSELL......................................... 118

LOLITA S.A........................................................ 104

NEW ZEALAND POST......................................... 99

JAMAICA BLUE NZ........................................... 101

LOLLIPOPS PLAYLAND & CAFÉ....................... 100

JAMES & WELLS INTELLECTUAL PROPERTY....................................................... 119

LONE STAR....................................................... 101

HOLLAND & BARRETT..................................... 101

JAMES MARX HYPNOSIS................................. 102 JANI KING (NZ)................................................. 100 JELLYBEANS MUSIC NZ..................................... 99 JENNIAN HOMES............................................... 98 JESTERS PIES.................................................. 102 JET CLEANING SERVICES............................... 100 JETTS FITNESS 24/7........................................ 102 JIM’S MOWING................................................. 103 JIM’S TEST AND TAG....................................... 103 JIM’S TREES & STUMP REMOVAL................... 103 JONES LANG LASALLE.................................... 117 JUMP SWIM SCHOOLS...................................... 99 JUMPING BEANS INTERNATIONAL.................... 99

LOVEN.............................................................. 100 Lower Hutt Wellington............................ 102 LUSH LASHES.................................................... 97 MACDONALD LEWIS LAW................................ 119 MACKY ROBERTON......................................... 119 MAD BUTCHER................................................ 101 MAG & TURBO WAREHOUSE............................ 97 MAGNETITE........................................................ 98 MANDEVILLE MARKETING................................. 99 MARKHAMS CLARKE CRAW........................... 117 MARSHALL BATTERIES...................................... 97 MATHZWISE..................................................... 100 MAZDA NEW ZEALAND...................................... 97

NEW ZEALAND POST & KIWIBANK.................... 97 NIGHT ‘N DAY FOODSTORES.......................... 104 NOT BIG ENOUGH........................................... 102 NOVUS............................................................... 97 NUMBER WORKS ’NWORDS........................... 100 NZ FLOORSANDING CO..................................... 98 OFFICE PRODUCTS DEPOT............................... 99 OIL CHANGERS NEW ZEALAND........................ 97 ONLINE RESULTS............................................. 119 OPORTO NEW ZEALAND................................. 102 PACIFIC SIMULATORS 2010............................. 100 PACK&SEND....................................................... 99 PALEO CAFÉ..................................................... 101 PALMERS GARDEN WORLD............................ 103 PAPER PLUS..................................................... 104 PARA RUBBER................................................. 104

JUST CABINS..................................................... 98

MCDONALDS RESTAURANTS NEW ZEALAND................................................. 101

JUST CUTS................................................. 97, 102

MEDITERRANEAN FOOD WAREHOUSE........... 101

PARAMOUNT SERVICES.................................. 100

JUST LOANS...................................................... 97

MEGA CAFÉ...................................................... 101

PEGASUS RENTAL CARS................................. 103

MEGA SERVICES................................................ 99

PIMP MY LAWN................................................ 103

MEGA SERVICES FRANCHISE CONSULTANTS................................................. 118

PINKFIT............................................................... 98

KEEP IT SAFE................................................... 118 KEITH GOODALL & ASSOCIATES..................... 117

MEGAZONE LASER GAMES............................. 100

PIT STOP............................................................ 97

KELLY SPORTS................................................ 100

METICULOUS HOME SERVICES...................... 102

PIZZA HUT........................................................ 101

KENSINGTON SWAN........................................ 119

MEXICALI.......................................................... 101

PLACEMAKERS.................................................. 98

KGA LIMITED.................................................... 117

MIDAS NEW ZEALAND....................................... 97

PLUMB’IN........................................................... 98

KINETIC ELECTRICAL......................................... 98

MIKE PERO MORTGAGES.................................. 97

PLUS FITNESS 24/7......................................... 102

KITCHEN STUDIO............................................... 98

MIKE PERO REAL ESTATE................................ 103

POOLWERX...................................................... 103

KITCHENS REFRESHED..................................... 98

MINI TANKERS FUELS & OILS............................ 97

POSTSHOP KIWIBANK..................................... 104

KIWIHOST........................................................... 99

MISTER MINIT................................................... 104

PREP & PAINT PRO............................................ 98

KIWIKRANE....................................................... 100

MITRE 10............................................................ 98

PRESTIGE HOME GROOMERS........................ 100

KIWIYO............................................................. 102

MOBILE HAND CAR & MARINE GROOMING.... 103

PRINTING.COM................................................ 103

KWIK KERB....................................................... 103

MODA................................................................. 98

PROPERTY INDEPTH....................................... 103

K & B MANNINEN............................................. 104 KEA KIDS CLUB................................................ 100

PARALLEL DIRECTIONS................................... 117

PIRTEK................................................................ 97

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PROPERTYSCOUTS PROPERTY MANAGEMENT................................................... 99 PROTECTA GLASS............................................. 99 PROVENDER NZ............................................... 104 PROVISTA BALUSTRADE SYSTEMS.................. 98 PURE PROTECT............................................... 103 QJUMPERS......................................................... 99 QUEST SERVICED APARTMENTS (NZ)............. 103 QUINOVIC PROPERTY MANAGEMENT............ 103 RACK N ROLL RIBS.......................................... 102 RAINAWAY SPOUTING ON THE SPOT............. 102 RAINCATCHER SYSTEMS.................................. 98 RAINEY COLLINS.............................................. 119 RAPID LAWN.................................................... 103 RAY WHITE REAL ESTATE................................ 103

SMALL BUSINESS ACCOUNTING...................... 97

THE NATIONAL BANK OF NEW ZEALAND....... 117

SMALLPRINT AUS & NZ................................... 103

THE NZ HOUSE INSPECTION COMPANY........ 103

SMALLPRINT NZ............................................... 100

THE NZ MANUKA EGG COMPANY................... 101

SMITHS SPORTS SHOES................................. 104

THE ORIGINAL CALIFORNIA BURRITO COMPANY........................................................ 101

SNAP FITNESS 24/7......................................... 102 SNAP PRINTING............................................... 103 SNAP-ON TOOLS............................................... 97 SNOREPRO NEW ZEALAND............................. 102 SOFTWASH...................................................... 100 SPAGALIMIS ITALIAN PIZZERIA........................ 101 SPECSAVERS NEW ZEALAND......................... 104 SPEEDY SIGNS................................................... 99 SPIDERMAN..................................................... 102 SPOUTING ON THE SPOT.................................. 98 SPYGLASS GROUP.......................................... 119

RE/MAX NEW ZEALAND................................... 103

STAPLES RODWAY CHRISTCHURCH.............. 117

REACH MEDIA NEW ZEALAND........................ 117

STEWART GERMANN LAW OFFICE................. 119

READY STEADY GO KIDS................................. 103

STIHL SHOP..................................................... 104

REALSURE THE HOUSE INSPECTORS............ 103

STIRLING SPORTS........................................... 104

REALTY RETURNS, THE PROPERTY IMPROVERS....................................................... 98

STORAGE BOX................................................. 104

REDBACK CONFERENCING............................. 117 REDWORX.......................................................... 97 REFRESH RENOVATIONS................................... 98 RENT-A-DENT................................................... 103 RENTED.ORG.NZ.............................................. 104 RESIN WELD....................................................... 97 RESUME ONE..................................................... 99 RETAIL EXPRESS.............................................. 117 REZLAB GROUP HOLDINGS.............................. 98 RIGHT WAY....................................................... 117 RIPPED ORANGE.............................................. 118 ROBERT HARRIS CAFÉ.................................... 101 RODNEY WAYNE................................................ 97 ROOM2RENT.................................................... 104 RUGBYTOTS NZ............................................... 103 SADDLERY WAREHOUSE................................ 104 SAFE T SUPPLIES............................................. 104 SANDFIELD INFORMATION SYSTEMS............. 117 SARAH PILCHER THE FRANCHISE LAWYER... 119 SEAL A FRIDGE................................................ 102 SELECT CLEANING.......................................... 100 SELECTOR....................................................... 118 SHAKY ISLES COFFEE CO............................... 101 SHED BOSS........................................................ 98 SHINGLE INN CAFÉ.......................................... 101 SHOE CLINIC.................................................... 104 SIERRA COFFEE............................................... 101 SIGNATURE HOMES........................................... 98 SILVER CHEF.................................................... 117 SIMPLICITY VENDING....................................... 104 SIMPLIFOOD..................................................... 104

STREAMSMART............................................... 118 STREETWISE COFFEE...................................... 101 STRETCH-N-GROW......................................... 100 SUBWAY........................................................... 102 SUCKIE MOTO FRANCHISING........................... 97 SUMOSALAD.................................................... 102 SUNBRIGHT LAMP DISTRIBUTORS................... 98 SUPER LIQUOR HOLDINGS............................. 101 SUPER SHUTTLE................................................ 99 SUPERBUILD...................................................... 98 SWIFTPOS........................................................ 117 SWIMART POOL & SPA SERVICES................... 103 SWITCH BUSINESS.......................................... 117 TACA NZ............................................................. 98 TACKLEBOX..................................................... 104 TAKE NOTE....................................................... 104 TALL POPPY REAL ESTATE.............................. 103 TASMAN INSULATION........................................ 98 TEETH WHITENING ASSOCIATES...................... 97 TELCOINABOX.................................................... 99 THE 2 N’5 SHOP............................................... 104 THE ALTERNATIVE BOARD................................. 99 THE ATHLETES FOOT....................................... 104 THE BARN COMPANY........................................ 98 THE BUSINESS ENGINE................................... 117 THE CHEESECAKE SHOP................................ 101 THE CHRISTMAS HEIRLOOM COMPANY........ 104 THE COFFEE CLUB.......................................... 101 THE COFFEE GUY............................................ 101 THE COFFEE SHOT.......................................... 101 THE DRUG DETECTION AGENCY (TDDA)........ 103

THE PITA PIT..................................................... 102 THE RADIO NETWORK..................................... 119 THE SWEETEST LITTLE CHOCOLATE SHOP... 104 THE TOUCH UP GUYS....................................... 97 THE TRUSTY DELIVERY CO............................. 100 THE WHEEL MAGICIAN...................................... 97 THEOBROMA CAFES, LOUNGES AND BARS................................................................ 101 THERMAWOOD................................................ 102 THEXTON ARMSTRONG............................ 99, 118 TINT PRO............................................................ 98 TONI&GUY.......................................................... 97 TOP SNAP........................................................ 103 TOYHIRE........................................................... 100 TOYWORLD...................................................... 104 TRIPLE O PROPERTY MAINTENANCE............. 103 UNITED VIDEO.................................................. 104 UPPER HUTT CITY COUNCIL........................... 118 URBAN TURBAN NEW ZEALAND..................... 102 URLICH MCNAB KILPATRICK........................... 119 UVTEC................................................................ 98 V.I.P. HOME SERVICES..................................... 102 VALENTINES RESTAURANTS........................... 101 VEND HQ.......................................................... 118 VENLUREE.......................................................... 98 VERSATILE HOMES AND BUILDINGS................. 98 VIDEO EZY........................................................ 104 VITAL CARE...................................................... 104 W GARTSHORE................................................ 118 WAIPUNA HOTEL & CONFERENCE CENTRE... 118 WALKER & CO.................................................. 119 WARMUP NEW ZEALAND.................................. 98 WAXNLASER...................................................... 97 WESTPAC......................................................... 117 WET SEAL........................................................... 98 WHATS UP HOUSE INSPECTIONS................... 103 WHK................................................................. 117 WHOLLY BAGELS & PIZZA............................... 102 WINDOW CLEANING PLUS.............................. 102 WINDOW DRESSINGS........................................ 98 WINDOW TREATMENTS................................... 102 WOOLGRO....................................................... 103 XPRESSO DELIGHT.......................................... 101 YARD ART & MOULDS INTERNATIONAL.......... 103 YÖGG............................................................... 101 YOUNG READ WOUDBERG............................. 117 Z ENERGY........................................................ 104

SIMPLY SQUEEZED.......................................... 101

THE FISHMONGER SEAFOOD DELICATESSEN................................................ 101

SIMPSON GRIERSON....................................... 119

THE FRANCHISE COACH................................. 118

ZEBRA ACCOUNTING...................................... 117

SITEFINDERS.................................................... 103

THE INTERFACE FINANCIAL GROUP................. 97

ZEXX NZ............................................................ 102

SKIDS – SAFE KIDS IN DAILY SUPERVISION.... 100

THE MEDIATOR................................................ 117

ZONES LANDSCAPING SPECIALISTS.............. 103

136 | 2 0 2 1 FR A NCHISE DIR ECTO RY

ZEALD WEBSITE DESIGN................................. 118

VOL 14 ISSUE

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