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Charlotte Country Club years in the making
Introduction
Founded in 1910, Charlotte Country Club is steeped in rich history and tradition. This can be seen in the Club’s brand, the Donald Ross course, neoclassical architecture of the clubhouse, and the many generations of families who are members at the Club Situated just four miles outside the bustling city center, Charlotte Country Club is close in proximity to the top neighborhoods of Charlotte while still remaining a peaceful and charming southern sanctuary.
March 2022 issue - June 2022 May/June 2022 2022 Publications Featured in: Universal Recognition Gene Sarazen invented the famous “Sarazen Grip” while working at Charlotte Country Club. USGA and the R&A met at CCC in 1972 to discuss and agree upon golf ball. Click Here to Read Business View Magazine’s Davis Love Jr. was a golf professional at the Club. CCC Debutante Ball was on the cover of the July 1951 issue of . with an accompanying feature article Historical Recognition Life Magazine Club & Resort Chef Club Management
includedCharlotteCountryClubintheirtop10BestinStaterankingsfor20212022, and2017 RankedasCharlotte’sToughestGolfCousein20192022bythe VotedBestGreenComplexin2020by Rankedin BestClassicGolfCoursesintheUnitedStatesin2019,2018,2017,2012, 2011 NamedaBestPracticeFacilityby in2019 RecognizedbyRolexin2012asamongthetop1,000golfcoursesintheworld namedCharlotteCountryClubasthebestremodeloftheyearin2009 Top 100 Golf Courses Business North Carolina’s Golf Digest Charlotte Business Journal Business North Carolina GolfWeek’s Business North Carolina Golf Digest Consistently ranked in the top 20 clubs of America since 2009 Was rated #1 in the United States in 2016 for the Member Experience Ranked #64 in the Platinum Clubs of the World in 2019 Platinum Clubs Awards Awards Tennis Clubhouse 2012 National Tennis Facility of the Year by the United States Tennis Association CMAA International Wine
Golf Course Awards
Award of Distinction, 2012-2019 recognized the clubhouse restoration with the 2010 Clubhouse of the Year award winner Winner of the 2010 Eagle Award for excellence in architecture and construction by the Association of Builders and Contractors Golf Inc.
Listedin
Currentlyranked#5inNorthCarolinaby Top100GolfCoursesfrom20172022
NamedaTop100GolfCoursebyncgolfpanelcomin2022,2021,2020,2017 Society’s
Charlotte Country Club has also hosted several U.S. Open Championship Qualifiers.
Mid-Amateur Championship
Carolinas Golf Association
Amateur Championship 2000-
Since 1910 Charlotte Country Club has a proud and storied history of promoting the game of golf and supporting amateur golf for all players, at all skill levels.
Amateur Championship 2018-
1972- USGA Men’s USGA Men’s USGA Women’s USGA Men’s
Since
25 CGA Championships: 8 Men’s Amateur Championships, most recently in 2022 4 Women’s Amateur Championships 2 Junior Championships 4 Senior Amateur Championships 3 CGA Finals 2 Junior Amateurs 1 Pro-Amateur Club Championship City Amateur Championship 1958- Charlotte City Amateur 2008- Charlotte City Amateur 2011- Charlotte City Amateur 2012- Charlotte City Amateur 2015 - Charlotte City Amateur 2021 – Charlotte City Amateur
Championships USGA Championships
Senior Amateur Championship 2010-
The CGA was founded in 1909 and Charlotte Country Club was a founding member. Seven of our Club members have served as President of this distinguished association. 1916, CCC has hosted
Excellence in Amenities & Facilities Clubhouse Ouriconic68,000sqftClubhousewasbuiltinthe1930sandwasfullyrestoredfrom2008 2009 ThiswasahistoricrestorationtobringtolifetherichtraditionsoftheClub’spast TheClubhouseincludesagrandballroom,sevenprivatebanquetrooms,men’sandladies’locker roomswithsaunas,amemberdiningroom,adultbar,officespace,patiodining,andaneventlawn From the minute members and their guests enter the gates, they are greeted by beautiful grounds, open vistas of the first tee, and a stunning view of the historical clubhouse
Oak Bar
The Oak Bar is a drop in style venue and is highly utilized by members coming off the course for a round of drinks and small plates, pre dinner cocktails, an impromptu date night, post dinner cordials and dessert, and more
In the summer of 2021, the doors to the Oak Bar opened to our membership. For the first time in the Club’s history, the membership now has an adult, co ed bar. This space was originally an underutilized dining room which was completely renovated into a sleek, bistro style bar where members would feel comfortable getting a cocktail in golf and tennis attire by day, and dinner attire by night
The Oak Bar features a 12 seat bar and mixture of soft seating and high tops. The seasonal Oak Bar menu features country club classics with a modern twist, such as fried oysters, a burrata salad, flatbread pizzas, steak frites, burgers, and more The cocktail menu features high end spirits, house made mixers and bitters, and in season produce
Golf Facilities GolfShop,bagroom,andGolfSnackBarconvenientlylocatedbythefirstand10thtees 18 holechampionshipcoursewasdesignedbyDonaldRossintheearly1920s PracticeFacilitiesconsistofarange,shortgamearea,andpracticeputtinggreen Therangeis85,000sqftMemberscanhitfrombothendssimultaneouslywithouttheworryofhitting otherplayersNetsareunnecessaryduetothelayout,andtherefore,notusedinthisfacility Theshortgameareais24acresandincludestwogreens,sixbunkers,andampleroughtopracticeshots Thepracticeputtinggreenis11,000sqft Theyardageis7,335yardswitha759ratingand146slope AgolfcoursemasterplanisinplacetofullyrestorethecoursetotheoriginalDonaldRossdesign basedona1938arielphotographofthecourse The Golf House TheGolfHouseopenedtothemembershipinthefallof2021Thisisaworldclassindoorinstruction/golffacility whereourdedicatedteachingprofessionalscanprovidelessonsindoorsatalltimesoftheyear,negatingany inclementorsevereweatherconditionsItprovidesourmemberswithamoresecludedandintimateteaching environmentseparatefromthedrivingrange Thisfacilitycontainstwoindoor/outdoorhittingbays,ateachingbay,aclubfittingbay,afittingrepairroom,a puttlab,andastretchlabAllbaysareequippedwithstateofthearttechnology,suchasTrackmanand SwingCatalyst Inadditiontolessons,theGolfHouseservesasthepremierclubfittingdestinationusingtechnologyandan abundanceofdemoproductsforourbrands,bothstandardandexotic
The Club is wrapping up a multi-million-dollar Campus Plan construction project that includes a complete renovation of our pool complex and the construction of two new facilities: a multi-generation Family Center and casual dining venue.
A new center that includes child watch services and a game room where families can spend time together, whether that includes playing board games before dinner or watching the Masters
The Treehouse also has a special infant room with cribs, changing tables, developmental and sensory toys, and infant appropriate toys
Child watch area called the Treehouse where members can make a reservation for their children to be watched while they enjoy the Club.
Treehouse child watch area will have an interactive tree, an 8ft rock climbing wall, a climbing rope and monkey bars, interactive train table, TVs, Nintendo Switch, board games and puzzles, arts and crafts, etc
A drop in style Game Room equipped with a pool table, air hockey, shuffleboard, foosball, arcade games, soft seating, board games, books, and televisions
Family Center Tennis Facilities Tennis Shop and outdoor deck overlooking the clay courts. 12 clay courts utilizing hydrogrid technology Four hard courts
Four quickstart courts for junior tennis players. Four pickleball courts Two squash courts
On the Horizon
The Porch The Porch will be the first casual dining facility at Charlotte Country Club! Members can come as they are and enjoy a menu of southern and family favorite menu items in a relaxed environment This space is drop in style and will not take reservations The new building will have an indoor/outdoor feel with a central dining room, sunroom, fun bar, and a large covered porch The outdoor dining area will be separated by nano doors that will be open when weather allows, providing fresh air and a true outdoor dining experience for all Pool Complex Construction of a new Youth Cabana New pool decking and deck expansion New liners, pumps, and filtration system for competition pool, dive well, adult pool, and toddler pool Reconstruction of a zero entry toddler pool Construction of new shade facility and restrooms at toddler pool New Pool Snack Bar New Welcome Cabana Refurbished Adult Cabana with newly built adult bar Renovations include:
The Club also offers charters and day trips for the membership Members can book the van for their party of 14 to go wine tasting in the mountains, tailgating at a college game, attending a concert, etc.
The Club offers a unique transportation service to our membership Members can book a 14 passenger Mercedes Sprinter to take them and their guests to and from the Club. This service is utilized by our members for golf events, wine dinners, club events, date nights, and more
Unique Member Amenities
The Mercedes sprinter is also utilized in the afternoons as the Junior Shuttle, transporting our juniors to and from the Club to a drop off spot close to where a majority of our members live.
Transportation Services
MissionStatement Ourmissionistoprovideapersonal,unparalleledcountryclubexperiencehighlightedbysuperiorfacilities andhighlyskilledclubprofessionalsperformingwithgracioushospitality WeValue Respect.Thehonorandesteemthatweshowourmembershipandteammembers. ExceptionalQualityandServiceContinuouslyseekingtoexceedexpectationsHavingasmileonourface andwarmlygreetingmembersandusingtheirlastnames ProfessionalismDisplayingtheenergyanddeterminationtoperformanoutstandingjob IntegrityHonesty,sincerity,fairness,andhavingsoundjudgement Innovation.Theabilitytobecreativeandflexibleinimplementingnewideas. Teamwork.Acooperativeeffortbyemployeestoachieveacommongoal. TraditionRecognizingtheeventsandpeoplethatshapedthehistoryofCharlotteCountryCluband preservingitsheritage Caliber of Staff & Professional Service Levels Employee Mission Statement & Values
Years10-19 32 20-29Years 11 30-39Years 5 40-49Years 3 Years50+ 1 CCC Staff Gives Back! Coatdrive Cannedfooddrive Toydrive Backtoschoolsuppliesdonations Bakedgoodsforourfirstresponders Ourstaffenjoysparticipatinginwaystogivebacktoourcommunity,suchas: Thissummer,ourteampartneredwithRoofAbovetoprepareanddonateover600sandwichesforthe homeless.Thewholeteamspenttwoafternoonsmakingsandwichesforthoseinneed. Tenured Staff What makes Charlotte Country Club truly special is the tenure of our staff. The average years of service of the CCC staff is 5 5 years! We have employees that have seen generations of families come through the club and are like family themselves. Top 5 Tenured Staff: Outside Golf Ops. Mack Ferguson 66 Years Golf Shop Ed Walton 49 Years Service Vanessa Sweat 42 Years Facilities Lynn Grainger 41 Years Tennis Julie Francis 38 Years Tenured Staff with:
Staff Recognition TeamMemberoftheMonth:Eachmonth,membersofourstaffcannominateanemployeewho demonstratedexceptionalservice Thewinnergets$200 TeamMemberoftheYear:ThosewhowonTeamMemberoftheMonthwillbevotedonforTeam MemberoftheYearbyclubleadership.Thewinnerreceives$1000andisrecognizedandcelebrated attheAnnualMeeting StaffSpotlight:Eachmonthanewemployeeishighlightedtotherestoftheteam Thisinformation includeswheretheyarefrom,theirhobbies,theirfavoritefoods,etc. :Thereisadedicatedsectioninthe RecognizingourstaffisanimportantpartoftheCCCculture,whetherit’shighlightingstafffortheirgreat accomplishmentsorspotlightingamemberofourteamtogettoknowthembetter.Werecognizeour teamthrough: quarterlyclubmagazine, ,thatis dedicatedtorecognizingourstaff Eachissue, wehighlightastaffmemberwithafeature articleabouthowtheyimpacttheClub The 1910 The 1910
Team Member Appreciation Icecreamparties Pizzaparties SpadaysattheClub Cateredlunches Interactivecookingclasses Ourstaffworksexceptionallyhard,soit’simportantthattheyhavealittlefuntoo!Theclubprovidesfunevents throughouttheyeartoletourstaffrelax,havesomefun,andknowtheyareappreciated Appreciationeventsinclude: In addition to events, our team members also receive generous holiday bonuses, gift bags with their favorite treats, gift cards, and more. Heritage Celebrations with special employee meals Pumpkin decorating contests Golf and Pickleball outings Valentine’s Day party Holiday Jamboree
Charlotte Country Club is known for its gracious hospitality and friendly service The moment a member and their guest enter club grounds, they are greeted by name, with a smile Each detail has been studied and perfected, whether it’s an audit of every light bulb in the clubhouse or the pristine condition of the greens. Exceptional professional service begins during the hiring process The Club does not assess candidates based solely on their skillset, but if they would be a good cultural fit for the Club. Do they smile? Are they well groomed and presentable? Are they respectful, team oriented, and passionate? Skills can be learned, which is why character is such an important element in our hiring practices played,itwasthebestexperienceingolfofmylife Thestaff hadeverydetailofthecourse,tournament,andplayer needsmeticulouslycaredforanditwasamazing.My experiencewasoverthemoon! Carolina'sAmParticipant,2022
Training After being hired, all CCC employees undergo hands on training Each employee attends a thorough orientation, where they learn about the Club’s history and traditions, service standards, club culture, and more Then each employee trains with a team member in their department, while also learning about the workings of other club operations. Many of our staff are also cross trained to ensure all areas of service are covered no matter the circumstances
Professional Service Levels
Imissedthecutbyone,butofallthetournamentsIhave
TheClubencouragesstafftoconstantlylearnandgrowintheirprofession.
Tohostworldclassinternshipsinclubhouseoperations,agronomy,golf,events,andother areasofcompetency,theClubbudgetsamplefundsforrecruitment,programs,and professionalnetworkingopportunities. Everysalariedteammemberisgrantedablockoftimeannuallyforprofessionaldevelopment orbenchmarking,separatefrompaidtimeoff
TheCluballocatesover$26,000inassociationduesandcontributionsannuallyEveryyear, theClubreimbursesover$45,000inprofessionaldevelopment.
Professionalorganizationsinwhichouremployeesaremembers:
Professional Development
Certifications Certified International Event & Wedding Planning Professional Certified International Event Décor Professional Certified Public Accountant Certified Hospitality Account Executive Masters in Human Resources Management Professional Golf Management Association We are proud of our team members who are earning their certifications To date, employees have the following certifications: Awards Eric Williamson, Head Golf Professional: Jack Fields, Director of Instruction, and Drew Perry, Golf Teaching Professional win the 2022 Yamaha CPGA Pro Assistant Championship. Assistant Manager Alyssa Coffey and Youth Activities Manager Jen Gibson recently won the Future Leaders Scholarship for the Carolinas Chapter of CMAA 2022 North Carolina Open Champion 2016 PGA Section Bill Strausbaugh Section Award Winner 2014 PGA Section Professional of the Year 2008 PGA Section Merchandiser of the Year
engagement & commitment of membership Membership Tenure & Legacies The 10 year average of membership attrition is 3%, including both resignations and deaths Over 42% of members have been members of the Club for 25 years or longer Current average membership tenure is 23 years Our longest tenured member has held her membership for 76 years In the past five years, 19% of our new members have been legacies 28% of our current applicant list is comprised of legacies Here are a few numbers as it relates to the quality of membership at Charlotte Country Club:
Membership & Staff Whenasked,theCCCmembershipsaystheirfavorite partoftheClubisthestaff.TheemployeesofCharlotte CountryClubarelikefamilytothemembership Thiscan beseenontheCCCInstagramaccount;thehighestliked postseachyeararealwayscenteredaroundstaff. Eachyearthemembershipdonatesmoneyduringthe holidaysforthestaffbonuses,oftengivingmorethanthe minimumask Whenanemployeeisinneedorisfacing ahardship,ourmembershipoftencomestogetherto provideemotionalandfinancialassistancewithoutbeing asked Infact,thetreatmentandrespectoftheCCCstaff isamajorpointofdiscussionduringthemembership process Ouroldermemberswhoareunabletousethe cluboften,orresignduetoimmobility,willoftenstate thattheymissthestaffthemost.
ThecultureofthemembershipatCharlotteCountryClubistruly uniqueOurmembersallknowoneanother,providingafamily likeenvironmentattheClubManyofourmembersgrewup together,attendingthesamehighschoolsandcollegesbefore returningtoCharlotteTheyarefriends,family,neighbors, colleagues,churchmembers,alumni,etc. WhatmakesCharlotteCountryClubspecialistheuniquebonds thatmembershavewithoneanother.Ournewmembers typicallyalreadyhaveestablishedrelationshipswiththe membership,butthemembershipisalwaysreadytowelcome themnotjusttotheClub,buttotheirhomes
Membership Culture
The Board, Committees, and Leadership enjoy working together to bring new initiatives to the membership while safeguarding our traditions and values The balance of decision making is upheld by an accountability matrix, which details who is responsible for what
Governance and Prudent Management Model Charlotte Country Club’s governance is a effort that includes and employees
documentandThelevelAof11meetABoardofGovernorsof15memberswhomonthlystanding&adhoccommitteescomprisedmembersandstaffCCCLeadershipteamof12management-employeesatthetopoftheirindustryCCC,whichisupdatedyearlyservesastheClub’sgoverning 92 different members serve on these committees By Laws
Fiscal
The Club’s leadership and Governance consists of the following:
members
Governance
collaborative
TheBoardandLeadershipteamemploymethodicalplanning,memberinput,andbenchmarkingintoall largecapitalandfinancialdecisions.Weareguidedbya10
MM Capital Expenses Other 2%
10
studywascompletedbyReserveAdvisors,Inc.ThisinformationwasreviewedbytheBoardwithClub Benchmarking,LLC.,ledbyRayCronin.
ReplaceExistingAssets 38% Debt 35% LargeProjects 27% Agronomy 62% Clubhouse 25% Tennis 6% Kitchens 5% $75+ MM of Capital Expenses 10 Years Existing Asset Replacement
Membershipengagementisparamounttosuccessful capitalplanning Whentheneedarrives,aStrategic FacilitiesPlanningCommittee(SFPC)isassembledof variousmemberstohelpdrivethevisionoftheClub withfutureprojects Thiscommitteeconsistsofmen andwomenofvaryingagesandintereststoensure eachmemberdemographicisproperlyrepresented. Strategic Facilities Planning Committee
Planning for the Future
yearplan,whichwascreatedafterareserve
Before work on the current Campus Plan projects, a SFPC was created to pinpoint what member facilities and amenities were needed They did this by facilitating a membership wide survey on potential member amenities and creating focus groups. From there, capital needs were identified, a budget proposal was created, and a plan was put in place A new SFPC has been assembled to help identify the next step of our planning process Currently, they are in the process of facilitating a new membership survey, which will be created and distributed by the McMahon Group for benchmarking. Year Plan 10 Year Capital Spending $50+
Members were asked to rank and rate potential new facilities and amenities, which allowed the SFPC to identify top needs.
4. Once the renderings were complete, the Club hosted a series of Charettes. Charrettes were mini “open house” style events where members could view the renderings of each new project, hear a brief presentation from the steering committee, and ask questions or provide feedback. An accompanying Campus Plan Guide was provided to each member during the Charettes, which contained project information. The Club compiled a list of member feedback and distributed it to the Steering Committees and architects for review. We were able to make changes to some plans due to the suggestions of our members, including adding restrooms to the toddler pool facility. Overall, members left the Charettes excited and ready for construction to begin. The membership was supportive of financing this project due to high member engagement and support.
Member support of our recent Campus Plan projects (Golf House, Oak Bar, pool renovations, casual dining, Family Center) was extremely high and that was in large part because the membership was involved in every step of the planning process.
The committees worked with the Finance Committee on budgeting and financials for these potential projects.
Steering Committees & Charrettes
1.2.
3. Once the Board approved, steering committees for each project were assembled. These steering committees were tasked with defining the member experience as well as the look and feel of each space. Each committee worked closely with the architects during the entire process and helped develop renderings.
Click Here to Read
Adapting to Changing Times Club Mission Statement WeexpandedourYouthActivitiesdepartmenttoincludeamanagerandseveralstaffmemberstohelp facilitateourmanyjuniorprogramsandfamilyevents Wehostsummer longjuniorcampsthatincludegolf,tennis,soccer,watergames,artsandcrafts,and activities TheClubholdsamultitudeoffamilyandyouth orientedeventsthroughouttheyear,suchas: As more younger members and families joined the Club, the Board realized it was time to reaffirm the mission statement of the Club: Charlotte Country Club will be the premier family country club in the United States To keep up with the needs of our families, we have added new facilities and amenities to keep Charlotte Country Club family friendly. CCC Youth Staff & Programming Campfire Campout Mother Son and Father Daughter Dances Out of School Bash Easter Egg Hunt Halloween Party Family Friday Fun Nights Kids Night Out Field Trips Holiday Parties including Story Time with Buddy the Elf, Brunch with Santa, Photos with Santa, and our Very Merry Christmas Party And many more throughout the year!
The Treehouse, located in the new Family Center, will be completely dedicated to child watch services Parents can make a reservation and drop their children off at the Tree House while they are using the club for golf/tennis lessons, a club event, dinner in the Grill, etc Infant care is also available, as the Treehouse will have a separate space for babies
The other side of the Family Center is the Game Room. This is truly a multi generation space that features non technology based games such as board games, puzzles, cards, dominos, etc. There will also be a pool table, air hockey, pinball machines, and more! The game room does not require a reservation and families can use this space whenever they like
Family Center - Debuting in 2022
Before After Before After Easy online booking for dining reservations, tee times, golf practice bays, events, and tennis court reservations Updated staff directory so members can place faces with names Updated feed section where members can quickly access important Club emails, updates, statements, and more Buddy communication system where members can build their "buddy lists" to easily coordinate and communicate with other members Grab and Go online food ordering Digital “Marketplace” ordering of products such as wine, take and bake food, holiday essentials, etc Communications & Technology We live in a high speed world when it comes to the way we communicate Although members still enjoy printed media, they also wish to stay informed digitally, having access to Club information in their phones This allows the Club to think creatively and offer a multitude of communications channels. Website and Mobile App The Club recently redesigned the website and CCC mobile app to provide a more streamlined and user friendly experience. These updates include:
Click here to View The 1910 When half the membership still enjoys print and the other half enjoys digital, we provide both. We recently introduced a new quarterly publication, , which is a celebration of Club culture, as well as a sneak peek of what the Club has in store in the coming months. This publication is professionally printed and also available digitally. However, our eco conscious members also have the ability to opt out of our printed mailing list and only receive the digital version. Newsletters The Club stays in touch with members via member wide and targeted newsletters Members have the ability to opt in or out of any newsletter category, ensuring that they are receiving the information that is relevant to them Specialized newsletters include: Clubhouse Agenda events, dining, governance Ross Report golf and agronomy Construction Corner campus plan and construction news Wine Lovers wine events and trends Ladies’ Golf Treehouse Talk youth programming The 1910
Click here to Play Employee Recruitment Charlotte Country Club had to learn to adapt quickly in 2021/2022 to overcome national staffing challenges faced by those across the industry. Traditional ways of recruiting and attracting employees were no longer viable options, which meant changes had to be made. To attract new employees, our staff: DIVE Inresponsetoracialinjustice,thestaffofCCCcreateda staff ledcommitteenamedDIVE(Diversity,Inclusion,Voice, andEquality) ThemissionstatementofDIVEis“tobe welcomingandconnectourClub’sculturetocontemporary times” OurClubrecognizesthatthedifferencesinage,race, gender,nationality,sexualorientation,andphysicalability makesCCCthespecialplacethatitistoday,andwill continuetopromoteapositiveculturethatallowsfor everyonetothriveandsucceed DIVEcreatesafeelingofinclusivityattheClubbyhostingfun culturalevents,featuringstaffin“DIVESpotlights”and educatingthestaffondiversity Attended college fairs and job fairs Utilized text to hire technology Advertised sign on bonuses Utilized referral bonuses for current staff Increased wages after an extensive compensation study Offered bonuses for staff hitting their 30 day and 60 day marks Produced a professional Recruitment Video featuring staff, which was linked to every job posting.
AwarmgreetingwithseasonalbeveragesandcookiesintheFrontEntrance Coldpepperminttowelsaftercomingoffthetenniscourts DiningSupervisorVanessaknowingeverysinglememberandtheirchildrenbynameastheyenterthe diningrooms HighteaintheLadies’LockerRoom Mack,employeeofover60years,greetingyouinthegolfparkinglotbeforeyourroundofgolf ThegrandeuroftheBallroomwithit sthreecr Dannyknowingmembers’drinkordersthem Thebustlingfirstteeexperience ComplimentarytreatsfromourExecutivePastryChefforspecialcelebrations YouthstaffgivinghighfivestoourSwimTeamswimmers,nomatterhowtheyplaced WhattrulymakesCharlotteCountryClubremarkableisthepeopleandthespecialrelationshipsharedbyour membersandstaff SimpletheAlthoughEachpersonalOverall,CharlotteCountryClubcanbedefinedassuperiorhospitalityinabeautifulsetting.Wevalueinteractionsandwowfactorsthatleaveourmembersandtheirguestswithalastingimpression.memberoftheCCCteamgoesaboveandbeyondtoprovideanexemplaryexperience.ourbeautifulbuildings,breathtakingcampus,andexceptionaleventsspeakforthemselves,it’slittletouchesthattrulymaketheexperience.thingslike:
Overall
Experience
