TEAM MEMBER NEWSLETTER
MISSION STATEMENT & VALUES
Our Mission is to provide a personal, unparalleled country club experience highlighted by superior facilities and highly skilled club professionals performing with gracious hospitality.
We Value...
Respect. The honor and esteem that we show our membership and team members.
Exceptional Quality and Service. Continuously seeking to exceed expectations. Having a smile on our face and warmly greeting members using their last name.
Professionalism. Displaying the energy and determination to perform an outstanding job.
Integrity. Honesty, sincerity, fairness and having sound judgment. Innovation. The ability to be creative and flexible in implementing new ideas.
Teamwork. A cooperative effort by employees to achieve a common goal.
Tradition. Recognizing the events and people that shaped the history of Charlotte Country Club and preserving its heritage.
INTRODUCTION FROM TRACY RIVERS
Dear CCC Team Members,
As we start to embrace the crisp fall air, I wanted to take a moment to acknowledge the incredible efforts of our team. With a passion for fostering a positive and inclusive workplace, each team member at the Club does their share to make this the best place to work in Charlotte!
This summer, we had the privilege of working with some world-class interns. Their energy, creativity, and hard work have been truly inspiring. We wish them all the best in their academic pursuits and future endeavors during this school year.
In this edition of our fall newsletter, we celebrate the incredible achievements of our team members, share important benefit reminders, highlight our philanthropic efforts, and even feature some favorite recipes from team members Elvira and Danny!
I want to extend a heartfelt thank you to each one of you for your hard work and dedication this summer. From long, hot days on the pool deck to chasing around our juniors for camps, your commitment and enthusiasm made this a summer to remember for our members.
Enjoy the newsletter and have a fantastic rest of your fall and holiday season.
With much gratitude,
Tracy M. Rivers Director of Human Resources
STAFF NEWS & CELEBRATIONS
Vanessa Sweat has had a big year so far! Not only was she voted as Team Member of the Quarter, she also welcomed a grandson, Kencaid, in April.
Emily Vile welcomed her sweet baby girl, Marrington, on March 29.
Congratulations to Angel Metcalf who is our Team Member of the Year!
Jelica Augustinovic won Employee of the Quarter in June!
Assistant General Manager Quinn Moe was awarded the Certified Club Manager (CCM) designation by the Club Management Association of America! Great job Quinn!
NEW TEAM MEMBERS
Taylor Grossman Event Planner
Brendan Kelly Food & Beverage Manager
Shane Cudahy 25 Years
Matthew Grellner 5 Years
Dave Johnson 15 Years
Jeff Rogers Greeting Center
Eric Sosnowski Assistant Superintendent
Lauren Susen 5 Years
Julio Segovia 15 Years
Ausencio Suarez Florez 5 Years
Isabella Aceti Event Planner
Kayla Bartemeyer Assistant Golf Professional
Mary Alice Boyd Chief Financial Officer
Lauren Desmond Event Planner
TEAM MEMBER PROMOTIONS & NEW ROLES
Maria Arias Culinary Supervisor
Brittney Bibbs HR Generalist
Katie Gallagher Food and Beverage Manager
Alyssa Goodwin Talent Acquisition Specialist
Chris Magnum Purchasing Assistant
Angel Metcalf Event Planner
Tyler Noske Head Golf Professional
Eric Williamson Director of Golf
Kyle Biallas Food & Beverage Manager
CCC GIVES BACK
Toy Drive
In December, we gathered toys to donate to Levine Children’s Hospital to spread a little holiday cheer.
Roof Above
In February 2024, the team came together to make 800 sandwiches that were delivered to Roof Above. Roof Above is a comprehensive homeless service provider serving 1,200 people per day through a spectrum of services ranging from street outreach, day services, emergency shelter, and permanent supportive housing.
Back-to-School Drive
The clubhouse interns worked together to collect school supplies to donate to Classroom Central, and they will also hosted a back-to-school bash at the end of July!
BENEFIT REMINDERS
Health Savings Account (HSA)
If you enroll in either high deductible health plan you will qualify for a Health Savings Account (HSA). An HSA is a great way to save money and budget for qualified medical expsenses. HSAs are a tax-advantaged savings account that accompany high deductible health plans (HDHP). HDHPs offer lower monthly premiums in exchange for a higher deductible (the amount you pay before insurance kicks in).
Common HSA-expensed items include:
• Copays for prescriptions and office visits
• Crutches
• Dental care
• Hearing Aids
• Prescription medications
• Vision care
• Wheelchair
For a full list of eligible expenses, please go to healthcare.gov.
Annual Check-Ups
It’s a good idea to see your doctor regularly at any age.
Having an annual physical is important because it helps prevent and detect potential health issues early and ensures you stay on track with your overall well-being. Having a primary care physician (PCP) is important because they know your health history and can provide consistent, ongoing care to keep you healthy.
Annual physicals are free by most insurance carriers. This is an opportunity to check up on your overall health and screen for chronic diseases. These can include diabetes, heart disease, high blood pressure, high cholesterol prostate, colon, and mammogram.
These screenings are free for team members enrolled in the CCC Blue Cross Blue Shield of NC plan, as they are considered preventive.
CONSTRUCTION CORNER
As you may have noticed, our team is diligently enhancing our campus to reach its utmost potential! In addition to work being done to the Clubhouse, we are also building a brand-new indoor tennis facility and a cart barn named after our very own Mack Ferguson!
DONALD ROSS ROOM & GOVERNORS BAR
You may have noticed some scaffolding and boarded windows around our Clubhouse this summer. The Donald Ross Room and Governors Bar both underwent major replacements of windows. This replacement also included refinishing the columns outside the two areas, the removal of old materials, the installation of new windowsills, new windows, and painting! The rooms really shine with the new windows!
INDOOR TENNIS FACILITY
The Indoor Tennis Facility will house three indoor clay courts. Edison Foard is heading up our construction. Currently, they are working fine grading for the tennis courts, plywood sheathing above amenities, and the main distribution panelboard. This project is moving along and we expect the tennis facility to open this winter!
MACK FERGUSON GOLF FACILITY
The Mack Ferguson Golf Facility will be the new cart barn for the club. Not only will it hold more carts, but it will also include office space, laundry, storage, and more. This will be a great enhancement to our golf operations. Currently, Edison Foard has completed hanging drywall and began finishing the drywall, commenced mounting cable trays, and are working on rough-in gas piping to unit heaters. We can expect this building to open in 2025.
FALL HAPPENINGS IN THE QUEEN CITY
GET OUTSIDE!
CAMP NORTHEND
Mad Miles Run Club | Tuesdays
North End Farmers Market | Wednesdays
Outdoor Movie Night | Thursdays
Live Music | Fridays
HIKING
Crowder’s Mountain: Crowder’s Trail, Rocktop Trail
Uwharrie National Recreation Trail
South Mountains State Park
Morrow Mountain State Park
Roan Highlands: Carvers Gap
APPLE & PUMPKIN PICKING
Windy Hill Orchard
Carrigan Fams
Hodges Family Farm
FAMILY FUN
FALL FESTIVALS
Amazing Maize Maze | Sept 20 - Oct 31
Fall Fun on the (Patterson) Farm | Sept 16 - Nov 2
Carolina Renaissance Festival | Oct 5 - Nov 24
Boollantyne Halloween Experience | Oct 27
SPORTING EVENTS
Carolina Panthers Games (Football)
Charlotte Checks Games (Hockey)
Charlotte FC Games (Soccer)
Charlotte Hornets (Basketball)
Bank of America ROVAL 400 (NASCAR) | Oct 13
EXPERIENCE SOME CULTURE
THEATER & ART
Charlotte International Arts Festival | Sept 15 - Oct 1
Children’s Theater of Charlotte Fall Schedule
Charlotte Ballet “Beyond the Surface” | Oct 4 - 26
INTERNATIONAL
28th Annual Fesitval of India | Sept 14 - 15
Hola Charlotte Festival | Oct 5
GOOD FOR GROUPS
HOLIDAY EVENTS
Scarowinds | Sept 13 - Oct 27
Southern Christmas Show | Nov 14 - 24
LIBATIONS
Mecktober Fest | Sept 20 - 22
Charlotte Fall Beer Festival | Sept 21
BayHaven Food & Wine Fest | Oct 3 - 6
Charlotte Craft Beer Week | Oct 18 - 17
DATE NIGHT
COOKING CLASSES
Chef Alyssa’s Kitchen
Foodie School
The Cocktailery
LIVE ENTERTAINMENT
Queen City Comedy
Middle C Jazz
The Evening Muse
FRIENDLY COMPETITION
Queen Park Social
Rally Pickleball
Puttery
MEET THE CMPD OFFICERS
Ensuring a safe environment is a top priority at the Club. We’ve recently added 15 CMPD officers to our team to provide comprehensive coverage throughout the day. Our officers will be present at the Club from Monday to Sunday, 8:00 a.m. until closing time, dedicated to protecting our team members, members, and Club property. Next time you see one of our officers, be sure to introduce yourself and thank them for their commitment to our safety!
Continued on pg 17...
David Artieri
Jatasha Bias
Keith Christensen
Billy Etter
Madison Guthrie
Jason Handy
Mark Musiel
Emma Bellemy
THANK YOU!
Not Photographed:
Shawn Nelson
Andres Velasco
Dustin Wells Kelly Zagar
Matthew Teague
Brian Butler, Matthew Grellner, Anthony Hall, Jason Helton, and Francine Delano
Keoshia Penny Saeedah Reed
Brenton Thomas
FALL INTO SAFETY
SAFETY BOARD
At CCC, we believe in doing the little things to promote the safety of all. Having a Safety Board is one of those little things!
Did you know that we have one in the Clubhouse? Can you remember where it is located? If you guessed—in front of the Clubhouse Breakroom, then you guessed right!
As the season changes and the exciting holiday months are on the horizon, be sure to stop by the Safety Board and refresh yourself on the tips we have listed. There you can learn essential information like, our CCC Team Members who are CPR certified, what to do if you injure yourself, how to avoid slips, trips, falls and how to help someone who is bleeding; or even unconscious.
Right beside the Safety Board are the Incident Report Packets! Remember to take one of these and fill it out immediately with your supervisor if you ever injure yourself while here at work.
Nelson Mandela once said that safety doesn’t just happen. We hope that you will dedicate yourself to doing the little things that continue to ensure safety for each of us.
Brittney E. Bibbs HR Generalist
F I R E S A F E T Y
If a fire starts....
First rule: DO NOT SILENCE ALARMS
G E T O U T
Find the nearest exit. Get out of the building and call 911
W A R N O T H E R S
Yell “Fire” several times as you exit the building
B E C A R E F U L
If closed doors or handles are warm to the touch, DO NOT OPEN THEM
M E E T I N T H E
U P P E R L O T
Gather near the tennis courts until cleared to return by the manager on duty
D E S I G N A T E D
E V A C U A T I O N
C O O R D I N A T O R S
Will check for staff and clear the building
How to Use a Fire Extinguisher: PASS
Pull small pin
Aim low and point at base of fire
Squeeze the lever slowly and evenly
Sweep the nozzle from side to side
REFERRAL BONUS PROGRAM
Do you know someone we should hire? You can win a bonus if you refer a friend, he or she is hired, and completes 90 days of employment. The team member who makes the most referrals in 2024 will also win $1,000!
Jolly Jamboree
December 4
RECIPE CORNER
ELVIRA CAMPARA’S TRADITIONAL BAKLAVA
o 18 oz Phyllo dough
o 3.5 oz Chopped walnuts
o 1 cup of sugar
o ¾ cup of water
o 10.5 oz melted butter
o Lemon slices (optional)
o Vanilla ice cream (optional)
1. Preheat oven to 400 degrees
2. Peel the layers of the Phyllo dough and brush each layer with the melted butter
3. Mix water, sugar, and lemon slices (optional) on the stove
4. Bring to a boil over med/high heat and stir until sugar is dissolved, then reduce heat to med/low and boil without stirring for 5 minutes. After 5 minutes, remove and let cool.
5. Once cooled, begin layering your baklava
6. In a greased baking dish, put down 3 to 5 layer of Phyllo dough, chopped walnuts, and syrup
7. Repeat these layers 5 times
8. Top layer should be approximately 10 layers of phyllo dough brushed with butter
9. Bake in the oven for 45 minutes
10. Once cooled, cut into diamond/triangle shape (this is the traditional way to serve baklava)
11. Serve with vanilla ice cream (optional)
Elvira Campara Service
DANNY O’NEILS SOUR MIX
Danny is originally from Boston, MA and has been at CCC for just over 16 years! He started out at the Club as a temporary bartender and then later joined our team. You can find him at the famous “Danny’s Bar” in the Grill Room during dinner service. Danny created his famous sour mix in 2019 by trial and error. He wanted to create a sour mix that our members would enjoy and make our cocktails more premier! Once the recipe was tested and approved by the Food and Beverage team, we began using “Danny’s Sour Mix” in all cocktails that required sour mix, and members absolutely loved it!
During the start of COVID, we had to close the Club but continued to offer to-go meals. One item members requested to purchase was the sour mix, which we sold by the quarter so they could make their own cocktails at home. This sour mix is not only great for cocktails, but for mocktails as well!
Check out the recipe below.
Equal parts:
• Orange juice
• Lime juice
• Lemon juice
• Half parts agave syrup and water
