BROCHURECOMPANY
Hello! Content CIS Security is an independent security company equipped to help clients to solve the complex challenges in today’s digital, connected and regulated business CISworld.comprises three divisions: 1. CIS Guarding - we have leading experts in Door Supervision, Static Guarding, CCTV Surveillance, Key Holding and Alarm Response. 2. CIS Front of House - we provide fully-managed Front of House and Reception services to ensure our clients have a team that supports and manages the customer journey. 3. CIS Innovative Solutions - we provide a comprehensive set of solutions, digital, physical and strategic, designed to provide our clients with a seamless solution to their security needs. A few words from our MD Our story so far Meet the Team Where we are Guarding Services Front of Environmental,ValuesNumbersDrivenPoweredTrainingInnovativeHouseSolutions&DevelopmentbyexcellencebyqualitySocialGovernance (ESG) Giving back — Guarding — Front of House — Innovative www.cis-security.co.ukSolutions 08060405-07-0912-1314-1516-1718-1920-2122-2324-2526-2728-2930-31 Page - 2 Page - 3
Our story so far NEW LONDON OFFICE 40 GRACECHURCH STREET1969202120192019201820171972 CIS NewServicesGuardingEstablishedfoundedwas London OfficeInnovativeExcellenceof50LaunchedofCISOpenedFrontHouseYears Solutions Division Launched Head Office Refurbishment Page - 4 Page - 5
NEILL CATTON CIS Managing Director A FEW WORDS FROM THE MANAGING DIRECTOR
The Security industry has been morphing, shifting and evolving into a very different place from what it used to be only a few years ago. An ever-expanding range of specialisms has emerged with the growth of new technologies and innovative methods of delivering security solutions to counter new and unprecedented risks. CIS has been embracing the future and building a generation of skilled security professionals, advanced technology and knowledgeable operational management for over 50 years. We feel we have a responsibility to adapt to ever-changing scenarios to guarantee safe results for all our Weclients.live by our core value of Passion, Determination and Leadership which has led us to become a leader within the Security industry in the UK. By capitalising on our business agility and developing our people, both on a professional and on a personal scale, we are proud to be recognised as an Industry-leading security company, 53 years Successon.is a matter of focus; people often consider success as an event, but game-changers know that success is not always won in major victories, but often by inches, degrees and hours. What makes us stand out from the crowd is our constant habit to improve.
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Managing
Director Tracy Plant
Hall
Our Management Team is a beacon in Leadership. Not only do our Directors provide excellent guidance and mentorship to their teams, but they also create long-lasting confidence, inspiration and empowerment. At CIS we concentrate on the long-term success of the business by continuing to invest in the support structure of the Company. With the steadfast direction of a solid and driven Management Team will ensure that we meet our aspirations for profitability, growth and employee fulfilment. In order for us to remain competitive and desirable for both our existing and new clients, we must continue to live by our motto Get It Right First Time. By offering intelligence, innovation and providing high quality employees, excellent customer service and brand recognition - we stand out from the crowd!. We are firmly committed to the ongoing investment in our support structure and strongly believe that we will meet our goals of service excellence, profitability and growth.
Neill
Meet Our TeamCarlPalmer Executive Chairman StandardsSettingJoanCook Finance Director
Tony Graves Operations Director
Strategy
Steven Director Corporate Amanda McCloskey Sales & Marketing HR Director Catton Director Stuart Bateman DPO, SHEQ Manager
Our Head Office is located in London, Lewisham and we have regional offices in Birmingham and Manchester. We also have a acquired a Central London Office located in 40 Gracechurch Street to assist with our continued growth and to ensure that we are even closer to our London based Wecustomers.havebuilt an unparalleled experience with clients within London and the M25. We also deliver services nationally. Wherever we operate we work for our clients, looking to deliver security solutions that bring tangible results to businesses, people and communities. OUR CLIENTS INCLUDE PRIVATE AND PUBLIC SECTORS, RETAIL,ESTABLISHMENTS,MANAGEMENT,ESTATEEDUCATIONALCORPORATEANDCULTURALVENUES. Where we are AREWEOURPASSIONDETERMINATIONLEADERSHIP VALUESPage - 8
ServicesOur Page - 10
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We provide highly-qualified and exceptionallytrained security staff to meet our individual client needs. We stay away from the old “one-size-fits-all” approach. Every client has specific requirements and our approach will always be to provide a bespoke and tailored solution to not only meet but exceed your expectations. We hold the NSI Gold which certifies the greatest perceived value across industry and by the police, fire and rescue services and insurers. CIS holds SIA Approved Contractor Status for the provision of Security Guarding, Door Supervision, Key Holding and Public Space CCTV services. We cover a wide spectrum of service disciplines. are no secrets success. It is the result of preparation, hard work, and constant learning. We employ over 2,000 security professionals all accross the UK.
ServicesGuarding AlarmKeyManagementEventsEstateCCTVSurveillanceStaticGuardingDoorSupervisionHolding&ResponseThere
to
CIS Front of House was established in March 2017. We provide fully-managed Reception and Front of House services and ensure that our clients have a team that is an extension of their brand image. Our FoH teams work closely with the Security team to provide a seamless service for staff, clients and visitors.
As the first point of contact, our goal is to ensure that the customer journey is impressive, positive and memorable for all the right reasons. It is not just about looking smart and being efficient, but also about having a professional approach to making people feel at ease and reassured about our clients’ organisations.
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LastimpressionsFirstAjourneyofexcellencewhereyourneedsaremetbeforeyouanticipatethem. You don’t get a second chance to make a good first impression and our receptionists and concierges are the heartbeat of our outstanding customer service.
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ManagementConsultancyProject We will provide you with effective guidance and advanced service every step of the way. Effective security is about assessing risks and consequences and taking appropriate steps. It’s about products, people, innovation and ongoing Ultimately,processes.it’s about partnering with a solutions provider who is prepared to support you at every level, which is where CIS enter the picture. We will provide our customers with physical, technological and strategic security resolutions. We have subject matter experts that can support you with all your security requirements. Our diverse clients can benefit from a wealth of services, specifically designed and tailored for their needs. Over 50-years of experience means we understand what is important for them and recommend the most appropriate solution. SolutionsInnovative Customer satisfaction and the desire to design high quality services are essential principles of CIS Innovative Solutions. EquipmentSecurityParkingCar SystemsSecurityIntelligenceOperationsCentreHub SecurityPhysical OUR SERVICES And much more... Page - 17Page - 16
Our courses are delivered in our training centre or atalternative suitable locations, such as client premises. Our Training & Development programmes focus on people, content and provide a structure for learning designed to connect, inspire and engage. We are committed to training our staff to the highest standards of professional and personal development. This is achieved by our qualified in-house trainers who deliver a variety of nationally-recognised certified courses and personal development programmes. Our courses include: ► Static and Patrol Door Supervision Conflict Management CCTV ► Physical Intervention First Aid ► BS7858-2012 Security Screening Supervisor Training ► Manager’s Development Programme CIS Security Refresher ► Customer Service ► Fire Awareness ► Fire Marshal ► Refresher courses in: Report Writing, Patrolling Techniques, Bag, Body, Building and Vehicle Searching, Suspect Package coursesCounter-terrorism,Awareness,andbespoke DevelandTrainingopmentCIShasthelargestin-housetrainingteamintheindustry. Page - 18 Page - 19
When you engage with us, we will dedicate our experience and quality to your business, and we promise you will be well looked after in line with our brand Poweredvalues!byexcellence and driven by quality, we work closely with our clients and help them to achieve their long-term strategy and ensure high-calibre security delivery and management. Over the last few years, we have achieved a number of industry awards that stand as a testament to our continuous dedication to excellence. 2018 Outstanding Young Security Professional of the Year, Jade Davies Driven byquality OSPA2019 Lifetime Achievement, Carl Palmer, CEO Outstanding Young Security Professional, Nikki Boakye Outstanding Contract Security Company Women in Security Awards Contribution to Industry, Amanda McCloskey, Sales & Marketing Director, Former Chair of ASIS UK Women in Security Amanda McCloskey Sales & Marketing Director British2022 Land - Supplier Excellence Awards 2022 Expert People - Regent’s Place Powered excellenceby Page - 20
Numbers1% We are ranked in the top 1% of ACS Approved Contractors, demonstrating our commitment to quality-working practices and service delivery. 97% Beleive that CIS is a goodtoCompanyworkfor. 93% Feel that they receive the training they need to do their job well. 98% Have a ofunderstandinggoodthemission and goals of the Company. thefromcomeresultsThese survey.staff2021CIS usmaketeamsOur maintain.andcreatedhavewecultureCompanytheofproudPage - 22
Numbers97% Respect their Account Manager as a competent individual. 98% Feel that organisational changes are communicated to them via (newsletter, security bulletin,sheetnewsetc.) 94% Feel that communication is encouraged in this organisation. thefromcomeresultsThese survey.staff2021CIS usmaketeamsOur maintain.andcreatedhavewecultureCompanytheofproudPage - 24
Leadership We continually develop a committed and ambitious team through a positive ethos and solid integrity.
Values
Passion Our passion - is to be an internal motivator. We are keen and committed to excelling at what we do. Determination We look for innovative ways of delivering our service and develop an inspiring vision to guide and motivate others.
Passion, determination and leadership are our core values and they are ingrained in the hearts and minds of everyone at WeCIS.employ people who show the dedication and commitment our clients expect and it’s only by truly empowering and encouraging the development of every team member, that we can go above and beyond any industry’s Westandards.areproud to say we have achieved our growth organically. We are always adopting a fresh approach to developing and fostering our people. We can count on a very loyal and committed Weworkforce.gotogreat lengths to look after our people, whether they are recruited directly or transferring to CIS at the start of a new contract. Whilst recruiting we are discerning. We seek people with personality that can be the right fit for both our employees and clients. We also have rigorous pre-employment procedures to thoroughly assess applicants and adhere to BS 7858 BSI vetting standards. Retaining our people is one of our biggest strengths. We focus heavily on developing people from within and we support them through specific mentorship programmes as part of our succession planning model Ultimately we apply a fundamental psychological principle: we acknowledge and reinforce those behaviours that we want to see more frequently by showing authentic recognition.
CIS is leading the way for our industry in appointing an ESG GOVERNANCESOCIALENVIRONMENTALManager.(ESG)
CIS strive to support our communities by delivering an exceptional service that takes responsibility and accountability for our environmental impact, social value, and governance - in a sustainable and ethical manner. Through robust sustainable processes and practices, we are committed to the people within our organisation, our customers, and our suppliers. We are dedicated to continuously improving environmental impact and to working towards preserving the world in which we live and Jordywork. provides depth and expertise in all matters ESG. He works in close partnership with CIS colleagues, our customers, our suppliers, and the wider community, to coordinate ESG initiatives aligned to individual and group values.
“As ESG manager, I stand for ‘Environmental’ - where various initiatives such as being carbon neutral will be a focus in the coming years, ‘Social’ensuring various company wide and individual CSR initiatives are implemented, and ‘Governance’ - making sure the company is up to date with the latest regulatory landscape.”
Jordy Mukudi ESG Manager
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As an organisation, we recognise the significance of investing in the local communities in which we work. London’s Air Ambulance is, unbelievably, completely reliant on charitable donations to operate its life saving service. That’s why CIS Security have chosen to team up as their charity partner. With £85K raised, our support continues stronger than ever! We support the employability programme with Lewisham College providing mentorship and guidance for those seeking a job. We support the goals of the National Apprenticeship Service’s (NAS) Apprenticeship Programme of increasing apprenticeships across England.
Solid financial performance is closely connected to responsible business practice. At CIS we are committed to making business decisions that address ethical, social and environmental concerns.
As a forward-thinking company providing security services, we understand the unlimited and widespread benefits that inclusion and diversity bring along. Our aim is to increase the percentage of women in security to 20% by the year 2023. A leading advocate for women in Security, Amanda and the whole of CIS team strive to raise awareness and encourage inclusion and create a more heterogeneous community within our industry. Moreover, we affiliate ourselves with the Armed Forces Covenant. Through our HR Department we offer support and expertise to Armed Forces leavers willing to resettle and start a career transition onto the Security industry. Finally, energy-efficient policies are incorporated into our services, premises and operations. Targets are set for progress on environmental aspects such as recycling and incentive schemes are in place for all Head Office employees proposing new ideas to further minimise our environment impact. All our employees are encouraged to adopt sound environmental practices both at work and at home, from cycling to work to our modern hybrid-vehicle fleet.
BackGiving
Address London Office (Lewisham) 418-426 Lewisham High Street, London SE13 6LJ Online www.cis-security.co.uk London Office 40 Gracechurch Street London EC3V 0BT Proud Strongpast.future CIS BoardMemberDirectorOperationsoftheofDirectorsCISGuardSecurity Tony Graves Birmingham Office 3 Brindley Place B1 2JB Manchester Office Chancery Place, 50 Brown Street, M2 2JG LondonTelephone 020 8690 1903 Birmingham 0121 824 1075 0121 824 1076 Manchester 0161 511 3397 0161 511 3398
