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City-Wide SOFTWARE Strategies that promote Efficiency & Organization (open to leaders and employees) Getting Started with Microsoft Teams, Zoom and other on-line platforms How to Supervise Remote Workers
The Educational Resource Library on Ednet continues to grow. Leaders that miss BUILD sessions can go to the Educational Resource Library to watch the video. Leaders are encouraged to share this educational library with their employees. As of March 2020, there are 20 Edvance Trainings (BUILD session) videos, 7 other training videos, two articles and two infographics posted. DISC (Dominance, Influence, Steadiness and Conscientiousness): The DISC Assessment + 3.5 hour training session is designed to provide a comprehensive view of each participants communication/behavior interaction style and insights on how to leverage their style and adapt to others to enhance working relationships and foster successful outcomes. From August 2018-February 2020, Sixteen (16) DISC sessions have been provided, 144 participants. DISC sessions are anticipated to resume in summer 2021. Oklahoma Municipal Power Authority (OMPA): OMPA sponsors a professional speaker to present onsite to our employees with its annual ‘All Employee Training’. The three (3) hour presentation is focused on customer service techniques, self-motivation, and leadership skills. Oklahoma Municipal Alliance (formerly called MESO): As part of our relationship with OMA, we contract with them to present five (5) customer service sessions throughout the fiscal year directly to our employees. Each session is 1.5 hours in length and is presented twice for staggered attendance. The time frame of the sessions and purpose of staggering the class is to give our employees a greater opportunity to attend important lessons on providing customer service. While the training is targeted to our utility employees, it is usually open to all our employees to attend. COVID 19 constraints have limited our access to onsite training, but other options of delivering training, such as virtual are being reviewed. Computer Skills Training: FY 2021-22 we are exploring opportunities to partner with Francis Tuttle VoTech to provide training to our employees on software programs (MicroSoft Office – Word, Excel, Power Point) that are regularly utilized within our organization. Training would enhance an employee’s knowledge of the software to improve their job performance. Onboarding and New Hire Training: New Hire Orientation Sessions – There are three Phases of New Hire Orientation in place for the onboarding process of new employees. Total hours of all three phases when complete is 12 hours of learning about the responsibilities as an Edmond employee as well as the city’s mission, core values, customer service expectations and team building skills. Crucial Conversations for Supervisors: FY 2021-22 we are exploring opportunities to provide ‘Crucial Conversations’ training to our supervisory personnel. This training reviews skills and techniques for people to utilize when they need to approach situations of performance problems, confrontation, or disagreements between two or more people. We are anticipating approximately 24 supervisors to complete this training. Health Benefits: The City continues to offer the current three plan levels of health insurance, what we call “Standard”, “Enhanced” and “ACO” (Accountable Care Organization) for January 1, 2021. All three
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