SERVICE WITH A LOT OF SMILES

Around 60 service managers, workshop foremen and service administrators from every corner of Australia came together in Melbourne mid-February for our Australian Service Conference.

A powerhouse programme saw attendees dig into warranty, early warnings, SI’s, WebTIC, CDS, LMT, CLAAS Inspection Pilot, Technical Support Function Structure, AMAZONE Portal and Tools among others.

Conference organiser Ben Kairey (Retail Service ManagerAustralia) joined us mid-2022 and is passionate about the role our service team plays in providing exceptional customer experience.

And he’s not alone. When asked, our suppliers said a rousing ‘Yes’ to speak at the conference. Marcus Schmidt (CLAAS) flew in from WA, Julian Kollmeyer (CLAAS) travelled from Germany, while Chris Bettschen (Väderstad) came from Canada – showing their high regard for our team.

Strengthening Ties

One other benefit was our Landpower-owned and franchiseowned CLAAS Harvest Centre team members getting together to strengthen ties and share knowledge. One other highlight for Ben was the breakout group sessions running massively over time due to so much participation.

A Big Thanks

As well as all attendees, Ben wants to give particular thanks to:

Kahli Lorensini (Administration Assistant) – when the original venue cancelled just two weeks out, Kahli quickly found another.

Emma Muir (Marketing Executive) for all the marketing and conference materials and support.

Mike Parris and the tech support team for their significant contribution to delivering insightful valuable presentations.

While CEO Richard couldn’t attend, he sent a video thanking the team for their world class support, strong service revenue growth, and their role in customer success.

“It was great catching up with a lot of familiar faces but also with new faces. Updates on the supplier and products were well received and modules covered were very informative.”

Geoff Britton, Dealer Principal, CLAAS Harvest Centre Lake Bolac

“Thanks to the Landpower team for the conference, it was very informative and I personally learnt a lot about CLAAS and the other systems.”

Jana Farrell, Aftersales Co-ordinator, CLAAS Harvest Centre Echuca

“It was fantastic to have the chance to talk to our suppliers directly and expand my network in the dealership group.”

Ryan Potts, Service Manager, CLAAS Harvest Centre Esperance