OVERVIEW
DISCOVER A COMPLETE PRODUCT PORTFOLIO FOR COMMUNICATION SERVICE PROVIDERS
PRODUCTS
SOLUTIONS
OSS Cloud
SERVICES
BSS
M2M
Managed Services
SUCCESS
PROPOSED ARCHITECTURES
COMPREHENSIVE OFFER FOR TELECOMS – BSS/OSS PRODUCTS CUSTOMER MANAGEMENT CRM FOR TELECOMS SELF CARE CORPORATE SELF CARE LOYALTY MANAGEMENT
REVENUE MANAGEMENT CONVERGENT BILLING SERVICE CONTROLLER MODULE BSS MEDIATION POLICY AND CHARGING RULES FUNCTION VOUCHER & TOP-UP MANAGEMENT
SUPPLIER / PARTNER
SERVICE MANAGEMENT NEXT GENERATION SERVICE FULFILLMENT NEXT GENERATION SERVICE ASSURANCE CUSTOMER EXPERIENCE MANAGEMENT SERVICE MONITORING SERVICE QUALITY MANAGEMENT SLA MONITORING SERVICE INVENTORY OSS PROCESS MANAGEMENT
RESOURCE MANAGEMENT NEXT GENERATION NETWORK PLANNING NETWORK INVENTORY FAULT MANAGEMENT PERFORMANCE MANAGEMENT FIELD SERVICE MANAGEMENT OSS MEDIATION
INTERPARTNER BILLING ROAMING AGREEMENT MANAGEMENT COMMISSION & INCENTIVE
PRODUCT MANAGEMENT CENTRAL PRODUCT MANAGER
APPLICATION INTEGRATION INFRASTRUCTURE APPLICATION INTEGRATION FRAMEWORK (B2B GATEWAY)
COMPREHENSIVE OFFER FOR TELECOMS – SOLUTIONS & SERVICES IMPROVE CUSTOMER EXPERIENCE ENTERPRISE CUSTOMER MANAGEMENT CUSTOMER-DRIVEN OPERATIONS SELF-ORGANIZING NETWORK ORDER-TO-CASH AUTOMATION BILL SHOCK PREVENTION
OVERVIEW 3 OVERVIEW
INCREASE BUSINESS EFFICIENCY BSS/OSS MANAGED SERVICES BSS/OSS TRANSFORMATIONS BUSINESS PROCESS OPTIMIZATION END-TO-END PROJECT DELIVERY OUTSOURCING
MANAGE MVNO/MVNE BUSINESS
PRODUCTS
EMBRACE MOBILE CHANNELS MOBILE CRM MOBILE APPLICATION DEVELOPMENT USER EXPERIENCE CONSULTANCY APPLICATION QUALITY ASSURANCE
MVNO SOLUTION MVNE SOLUTION
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ENABLE DIGITAL SERVICES
SOLUTIONS
STREAMLINE CABLE OPERATIONS
CLOUD SERVICE MANAGEMENT M2M PLATFORM SMART BSS/OSS FOR ALL-IP SERVICES MOBILE APPLICATION / DEVICE CERTIFICATION TADEK
CABLE & MULTI-SERVICE BUSINESS MANAGEMENT CABLE INVENTORY CONSOLIDATION
ACHIEVE OPERATIONAL EFFICIENCY
SERVICES
SUCCESS
NETWORK PLANNING AUTOMATION
PROPOSED ARCHITECTURES telecoms.comarch.com
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4 OVERVIEW
TABLE OF CONTENTS 1
2
3
OVERVIEW
PRODUCTS
SOLUTIONS
Vision, mission and values that help us take your business to the next level
A comprehensive portfolio of products covering all TMF TAM areas
Dedicated tools to solve most common telecom business challenges
4
5
6
SERVICES
CUSTOMERS
End-to-end project delivery takes more than just good products
Learn about telecom operators that have trusted us already
PROPOSED ARCHITECTURES
telecoms.comarch.com
See how we can optimize your existing BSS/OSS environment
PAGE OVERVIEW 5 OVERVIEW
“The Comarch BSS platform helped us launch our MVNO services on the German market very quickly and gather almost 300.000 customers within one year. Comarch’s solution enables Turkcell Europe to gradually develop our business and constantly expand the service portfolio that addresses the needs of existing and future subscribers.”
PRODUCTS
SOLUTIONS
SERVICES
[Turkcell Europe]
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
CHAPTER
1
OVERVIEW
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PAGE OVERVIEW 7 OVERVIEW
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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8
OUR VALUES
OVERVIEW
Responsibility We take responsibility for every project from the beginning to the very end. We understand you do not only need a setup package, but you also need it to be integrated within the existing IT environment that already includes systems and components derived from various vendors and home-grown.
“Throughout the whole NGNP project Comarch has developed and proved its own concepts and ideas for managing and helping with big transformation projects. Comarch skills and OSS strategy helped us in smooth transition from complex legacy architecture and processes into new lean approach for network planning, delivery and integration.”
[E-Plus Gruppe, Germany]
Flexibility Comarch delivers flexible solutions, which can be customized to suit your specific environment. Our products are rich in one-click parameters configurable on the customer’s side. And, what is important, we deliver all system upgrades and improvements flexibly so that the solution develops together with your business.
“Comarch is a reliable and flexible partner, which supports us in the complex process of OSS environment unification and migration to the Next Generation OSS concept.”
[Telekom Deutschland, Germany]
Reliability Comarch has been gathering experience in answering the needs of businesses of various sizes since 1993. We have done implementations for service providers ranging from Tier 1 to ISPs and emerging operators. We are a true and reliable partner in business transformations for telecom service providers.
“When searching for a partner in this project, we wanted to find a company with a system that has been proven by multiple operators and will make the cut to support our infrastructure sharing business scenario with all its complexity. Comarch Fault Management has all the necessary functionalities and has been already appreciated by numerous Tier 1 operators.”
[NetWorkS!, Poland] telecoms.comarch.com
MISSION
PAGE
To help CSPs achieve high profitability by employing BSS/OSS platforms. To effectively manage multi-technology networks and monetize innovative services and products.
9 OVERVIEW
VISION As traditional telecom services cease to bring the expected revenues, telecom operators’ business profitability is at stake. To face this challenge CSPs need to offer more innovative services than their competitors and look for additional sources of revenue in new business models, like M2M or Cloud Services offered to the Enterprise Customer segment and verticals such as Automotive or eHealth. Service providers will use their current assets such as the strength of their brand, infrastructure, processes and customer databases to migrate to new data- and content-based models. These models will include service supermarkets, one-stopshops, premium service aggregators and global wholesalers. In order to maintain their prices, telecom operators will have to cooperate and share business risks with many partners, vendors, VAS merchants as well as ISVs and system integrators.
PRODUCTS
SOLUTIONS
Infrastructure as a static asset will remain at the core of a service provider’s business but new dynamic assets like spectrum, product and service innovation, packaging and customer experience will determine their market position. Margins will decrease but the number of services and connected applications / devices will grow significantly, causing a lot of legacy IT architectures to prove insufficient for the current business needs. Significant budgets have been put into networks and equipment. Therefore, initiatives such as infrastructure sharing will gain momentum, as they will enable savings on infrastructure. The “traditionally defined” telecoms will become separate business entities to providers of the network infrastructure. The telecom service provider in its traditional form will evolve towards a ServCo, while NetCos (shared network operating companies) will be independent businesses providing comprehensive managed infrastructure services for many wholesale players, retail communication service providers and service aggregators.
SERVICES
As a result of these observed market trends, Comarch will put special emphasis on areas in which we see the biggest potential for our telecom customers to increase revenues and cut costs.
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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10 OVERVIEW
FOCUS ON SHORTENING TIME-TO-MARKET Comarch’s vision of optimizing time-to-market focuses on the simplification of order-to-cash and product creation processes. This is why we propose a BSS/OSS architecture built around a central product & service catalog that are at the core of service creation and fulfillment processes. This way product and service catalogs can act as drivers for the service creation and delivery process. Starting from the core of the order handling process, the next steps will involve integration of Comarch Central Product Manager with CRM for Telecoms and Self Care, among others. Integration of the product catalog (BSS) with the service catalog (OSS) is aimed at ensuring that product offerings have existing service capabilities. It is also related to leveraging the Product-CFS-RFS catalog model (decomposition of customer orders into technical orders) as well as introducing a full capability to reuse technical services (RFS) for the creation of innovative customer services (CFS) and products offered to different customers via a broad set of sales channels.
FOCUS ON CUSTOMER EXPERIENCE In order to improve customer experience and maximize operator revenues a pro-active monitoring and measurement of customer experience KPIs is necessary - this means finding the root cause before the customer even reports a complaint. Another development will be offering an all-touch self-care platform enhancing customer experience through tariff and service innovation. Other developments in Comarch products that reflect the need to support operators in offering a superb customer experience include changes in Comarch’s SQM and Service Assurance tools. These will be focusing on introducing libraries defined per CFS-RFS-R model with automated customer complaint analysis. Additionally, the SID-based service and resource catalog will be pre-defined as a master repository for KPI and KQI libraries. Furthermore, Comarch believes it is necessary to support telecom operators in implementing customer-oriented congestion management – this trend will be reflected in the further development of network planning and CEM tools with pro-active network and service monitoring.
telecoms.comarch.com
FOCUS ON NEW REVENUE STREAMS – ENTERPRISES AND NEW TYPES OF SERVICES As traditional services are not as profitable as they used to be, CSPs will shift their strategies towards new services and the most profitable customer segments.
PAGE OVERVIEW 11 OVERVIEW
PRODUCTS
The enterprise customer segment presents an opportunity for growth for telecom operators. Seeing the demand of telecom operators for efficient tools for consolidated management of this domain, Comarch Enterprise Customer Management will enable operators to offer new types of services to businesses, better manage their product offerings in this area, as well as fulfill their SLAs. And, by offering a self-service platform dedicated to enterprise customers, Comarch will also help operators automate complex bundled orders for enterprises. Comarch M2M Platform will continue to support mobile operators in entering this new growing market vertical. In the process of this development an M2M Application Server will be added to the platform to allow easier creation of advanced connected applications and smart terminals. Additional extensions of the service controller module will add M2M-specific policy-based service control, while new planning, self-check and monitoring components will be added to secure high availability and TCO.
SOLUTIONS
Comarch Cloud Service Management will support NG telecom operators in offering Cloud-based services in multiple business scenarios, including offering provisioning and customer support / billing for partner-branded applications, and a white labeling scenario, where all applications / services are sold under the operator’s own brand.
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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12 OVERVIEW
FOCUS ON COST CUTTING THROUGH AUTOMATION Placing the product and service catalog at the core of the service creation process and automation of service fulfillment will lead to improvements in the efficiency of the order-to-cash process thus leading to significant savings. Additional automation refers to the field forces where dedicated software such as Comarch Field Service Management, available through a variety of access channels, including mobile, will cut costs of customer service, while also contributing to savings in fuel and work costs. The need for network automation led Comarch to the development of a Self-Organizing Network (SON) concept. The developments in this area concentrate on introducing KPIs that relate directly to the quality of customer experience, thus assuring that the KPIs for controlling and tuning the self-organizing network meet the operator’s business goals. Other areas where costs can be brought down with the use of efficient IT tools include the 4G / LTE network planning and rollout process. Comarch is constantly improving the tools for supporting configuration of the LTE network, its rollout and a step-by-step migration of networks from 3G to LTE. This is done through enrichment of the Comarch NGNP system with a library of supporting processes. Simultaneously, NGNP sees a closer correlation with the customer service KPIs, thus enabling customer-driven network congestion management and leading to further cost optimization.
telecoms.comarch.com
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13 OVERVIEW
“The components of KPN’s previous BSS system required vast amounts of manual work being carried out by its users. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly.” [KPN Managed Mobile Solutions, the Netherlands]
telecoms.comarch.com
CHAPTER
2
PRODUCTS
telecoms.comarch.com
PAGE OVERVIEW 15 OVERVIEW
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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16 PRODUCTS
“Comarch NG Service Assurance will help us transform towards pro-active service assurance, which will reduce the number of customer complaints and improve the quality of service. With the Comarch Network Inventory providing us a full view of our network we will be able to track network problems fast and efficiently. We believe Comarch Network Inventory and Service Assurance solutions are the ideal toolkit for carriers for enhancing customer experience.� [Belgacom International Carrier Services, Belgium]
telecoms.comarch.com
CUSTOMER MANAGEMENT Now more than ever, service providers need to work on providing a one-of-a-kind customer experience. As subscribers are becoming more demanding and their usual habits in the way they communicate and use their mobile devices are evolving, service providers need to rethink their current customer management processes and optimize them. To do this efficiently, a set of modern and efficient tools is needed to support the transformation process: Comarch CRM for Telecoms covers the full acquire-grow-retain customer lifecycle with the integrated functional modules including: CRM, Self Care, Corporate Self Care, Loyalty Management Comarch Self Care offers a convenient “always-on” communication channel for retail customers, while lowering the cost of customer service; this includes Customer Self Care, Business Care, Partner Self Care and Dealer Care, all with a common framework but with unique individual features Comarch Corporate Self Care provides a self-service portal for corporate customers delivering ordering, data management and reporting features; it also acts as a telecom expense management solution – managers of an enterprise customer can set spending limits for their employees and receive notifications when the limit is exceeded Comarch Loyalty Management enables managing loyalty programs created for both individual and business customers; the system supports loyalty program operations in a broad spectrum, from customer profile development, communication with participants, logistics and award management, the creation of business rules, the analysis of data, cooperation with partners, to integration with external systems
PAGE OVERVIEW 17 PRODUCTS OVERVIEW
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
Comarch CRM for Telecoms – welcome screen
PROPOSED ARCHITECTURES telecoms.comarch.com
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18 PRODUCTS
REVENUE MANAGEMENT Constantly evolving product portfolios of communication service providers have led billing and charging processes to become increasingly complex. To maximize return on investment in networks and new marketing offers, service providers need these processes to possess real-time functions. At the same time, customers are becoming more aware of what they are paying for, so their bills need to match the charges they expect.
Comarch Convergent Billing offers real-time charging and batch billing based on events releted to any type of service includes: fixed, IP, VoIP, Cable, GPRS, 2G, 3G, 4G and LTE Comarch Service Controller Module enables telecom operators to control digital services in real-time, as well as to manage complex integrations between the IT and the network equipment via a range of interfaces Comarch BSS Mediation is a data collection, processing and distribution system supporting any service and providing chargeable data to any billing system Comarch Policy and Charging Rules Function (PCRF) optimizes network traffic and enables defining and enforcing bandwidth guarantees, priorities, and limits Comarch Voucher & Top-Up Management enables defining, generating and importing / exporting vouchers, and comes with a Self-Care application, reporting functions and white labeling support
telecoms.comarch.com
REVENUE MANAGEMENT
PAGE OVERVIEW 19 PRODUCTS OVERVIEW
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
Comarch Convergent Billing – solution overview
PROPOSED ARCHITECTURES telecoms.comarch.com
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20 PRODUCTS
SUPPLIER / PARTNER MANAGEMENT As customers are expecting more and more sophisticated services, telecom operators need to partner with other companies to deliver what the subscribers demand. Those partners include other operators (e.g. in roaming), wholesale carriers and content / application providers. From wholesale billing, through interconnect settlements, to revenue sharing Comarch helps you make the most of your business partner relations. With our dedicated set of tools you will be able to handle any service type (including voice, data, premium, content), in any business model (including enabling, reselling, wholesale), for any kind of relationship with national and multi-national partners. Comarch InterPartner Billing enables you to exchange settlements and invoices, and share revenue / costs with other service providers; including revenue sharing, interconnect, roaming billing and wholesale settlement functions Comarch Roaming Agreement Management is a set of tools for managing roaming partners, agreements and other aspects related to this part of a telecom operator’s business; it also includes a Roaming Billing functionality Comarch Commission & Incentive enables communication service providers to easily optimize and extend their commission-incentive systems, regardless of the type of point of sales (authorized dealer, partner or independent unit, such as a cash register in a supermarket)
Comarch InterPartner Billing – solution overview
telecoms.comarch.com
PRODUCT MANAGEMENT As time to market becomes an ever-stronger market differentiator, service providers feel the pressure to launch, deliver and retire services quickly and effectively. On top of that the offered services need to be convergent, innovative and unique.
PAGE OVERVIEW 21 PRODUCTS OVERVIEW
With thousands of products created, managed and offered by multiple departments, managing the product portfolio may become very complex and ineffective. Additional challenges lie in the fact that product definitions get more and more complicated, product lifetimes go shorter, and the number of product variations keeps growing. This is why Comarch proposes switching to a product catalog-centric architecture, with Comarch Central Product Manager (CPM) at its core, located between the Sales Channels, Order Management, Service Activator, and Billing System layers.
PRODUCTS
Comarch Central Product Manager simplifies your IT architecture and speeds up new product launches by providing a single place for managing your product catalog and product lifecycle management; the system is based on the TM Forum Information Framework (Shared Information Data model – SID); Comarch CPM is a single repository of product information and thus provides better control over product management processes and costs
SOLUTIONS
SERVICES
SUCCESS
Central Product Manager in a BSS/OSS environment
PROPOSED ARCHITECTURES telecoms.comarch.com
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22 PRODUCTS
SERVICE MANAGEMENT Comarch’s approach to service management concentrates on supporting the complete service lifecycle from service inception through implementation of service fulfillment and assurance processes. As a result of this approach, we provide you a set of products that enable you to increase efficiency in the delivery of convergent services and in assuring their high quality. Comarch Next Generation Service Fulfillment is aimed at managing convergent services as well as content-based services delivered by partners; it is also suitable for services delivered on multi-technology or multi-vendor networks Comarch Next Generation Service Assurance is an efficient tool for monitoring sophisticated services, finding the root causes of problems and controlling service assurance levels from one central application Comarch Customer Experience Management provides insight into customer aspects of service management, playing the overarching role for service monitoring, SQM and fulfillment metrics Comarch Service Monitoring enables monitoring of complex services implemented over various network technologies and management domains by translating FM alarms into (customer) service alarms Comarch Service Quality Management (SQM) enables monitoring of service quality by leveraging the translation of resource centric KPIs into customer service centric KQI based on service inventory and service catalog data and TMF: CFS-RFS-R model Comarch SLA Monitoring pre-integrated with SQM and Service Monitoring enables to prevent SLA violations by matching SLA definition with monitored quality of customer services Comarch Service Inventory enables managing the network from a service perspective supporting both fulfillment and assurance processes Comarch OSS Process Management facilitates the management of complex internal processes and dependencies / relationships between various elements of the OSS environment; it enables the fully monitored and controlled execution of all management processes
telecoms.comarch.com
RESOURCE MANAGEMENT Networks, devices or SIM cards are at the core of each communication service provider’s activity. In order to monetize network investments, service providers need to appropriately manage network capacity, optimize network performance and configuration, and efficiently plan and design future upgrades. And there is also an important human resource – the field engineers who enable deploying networks efficiently. Comarch Next Generation Network Planning the a fully integrated, multi-vendor, multi-technology mobile network management platform that enables operators to plan and upgrade their networks according to their customers’ perception of services
PAGE OVERVIEW 23 PRODUCTS OVERVIEW
PRODUCTS
Comarch Network Inventory enables modeling links, configuring equipment, address assignment and control, resource numbering and preparing reports Comarch Fault Management monitors all existing elements of the network, displays and efficiently tracks alarms. It helps operators effectively manage network problems and solve issues that are at the root of network faults. Comarch Performance Management enables early detection of network performance issues and their matching with customer experience problems Comarch Field Service Management schedules, staffs, manages, and supports field workforce; it automates tasksresource matching based on technician calendar availability, skills, location and configurable scheduling criteria
SOLUTIONS
Comarch OSS Mediation provides integration of the physical infrastructure of the network (NE or NMS) with the Comarch OSS Suite
SERVICES
SUCCESS
Network & Service Inventory – aligning customer service view with network resources
PROPOSED ARCHITECTURES telecoms.comarch.com
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24 PRODUCTS
APPLICATION INTEGRATION FRAMEWORK Comarch Application Integration Framework is a component that automates B2B (Business-to-Business) and A2A (Application-to-Application) integrations. Features & benefits Enables Service Oriented Architecture (SOA) Provides unified communication between all integrated services Ensures a secure exposure of business level interfaces to partners Features
B2B Gateway Business Process Management Reusing existing business logic Service Oriented Architecture Scalability Secure communication channel for all business partners
Example usage of the Comarch Application Integration Framework for providing services to third party systems
telecoms.comarch.com
PAGE OVERVIEW 25 PRODUCTS OVERVIEW
PRODUCTS
“The introduction of Comarch OSS Suite is a major step towards integrating the management of our transition technologies
SOLUTIONS
into one homogeneous platform.” [Telefónica Germany] SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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26 SOLUTIONS
CHAPTER
3
SOLUTIONS
telecoms.comarch.com
PAGE OVERVIEW 27 SOLUTIONS
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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28 SOLUTIONS
“I am confident that Comarch solutions will enable MTS to accomplish transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the best customer experience.� [Mobile TeleSystems OJSC (MTS), Russia]
telecoms.comarch.com
IMPROVE CUSTOMER EXPERIENCE Customer Experience is one of the most important differentiators on the telecom market, forcing all major service providers to pursue a strategy of constantly increasing the satisfaction of their subscribers. Such a strategy includes not only perfect understanding of the various needs of each customer, but also being able to provide the highest quality of service in a shortest possible time, as well as pro-actively solving any problems with the delivered service that may occur. To enable communication service providers to approach Customer Experience Management in a comprehensive way, Comarch offers a set of solutions designed to manage various aspects of CEM: Enterprise Customer Management – specifically designed to ensure the highest satisfaction of enterprise customer service departments, key enterprise customer departments and companies acting globally Customer-driven Operations – Comarch’s approach facilitates switching a network management perspective from network resources to customer experience Self Organizing Network – facilitates automating network management, reducing operational costs and shortening time-to-market for new services Order-to-Cash Automation – enables swift processing of incoming customer orders and enhances customer service Bill Shock Prevention – solutions designed to help customers of Communication Service Providers avoid Bill Shock situations
PAGE OVERVIEW 29 SOLUTIONS
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
Enterprise Customer Management – solution architecture telecoms.comarch.com
PROPOSED ARCHITECTURES
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30 SOLUTIONS
ENABLE DIGITAL SERVICES Being a communication service provider (CSP) on the modern market is a challenging role. Customers demand new services fast and for free. Different customer segments require different sets of services that must be tailored to their specific needs and the amount of intelligent devices becoming available on the market is increasing rapidly. This is why CSPs need solutions that will help them to meet customer expectation both in individual and business segments and to embrace the opportunities of new business models and emerging technologies. Comarch’s offer in this area includes: Cloud Service Management – supports NG telecom operators in offering cloud-based services in multiple business scenarios M2M Platform – supports mobile operators in entering and succeeding in the M2M market. It enables them to provide Intelligent M2M Connectivity Smart BSS Suite – an end-to-end, compact BSS/CRM platform – for telecommunication operators and service providers for managing and billing their subscribers Mobile Application/Device Certification – software development, implementation, testing development and execution, quality assurance and technical consultancy TADEK – (Automation in a Distributed Environment) – is a free solution (for non-commercial use) based on accessibility and similar technologies, providing all that is required for exploring the content of applications, writing test cases, running them and reporting their results.
telecoms.comarch.com
PAGE OVERVIEW 31 SOLUTIONS
PRODUCTS
SOLUTIONS
SERVICES
Comprehensive M2M Platform in the context of MNO and various verticals served
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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32 SOLUTIONS
STREAMLINE CABLE OPERATIONS In the last few years, cable TV operators have enriched their portfolios with Internet and telephony services, and have started offering bundles of innovative, convergent services. This is why there is increasing demand from these service providers for comprehensive and flexible billing systems, CRM and Self Service tools to maintain a highest standard of customer service, as well as modern tools for managing the increasingly complex product portfolios. Comarch offers solution that have been specifically designed to suit the business needs of Multi-service Operators and help them increase the efficiency of all processes related to both OSS and BSS domains: Cable & Multi-service Business Management – allows creating personalized offers and provides multi-level convergence Cable Inventory Consolidation – aimed at bigger Cable TV Providers with proprietary network infrastructure, the solution secures critical Cable Inventory and Planning Processes across whole organizations and technologies employed by various vendors
MANAGE MVNO/MVNE BUSINESS In the era of personalized services, being an MVNO (Mobile Virtual Network Operators) is becoming a popular business model again, as it enables a telecom operator to target narrow groups of subscribers, including niche markets, which appreciate a dedicated and tailored offering. It is also a great business model for retailers or consumer brands to add some value to their offer and strengthen brand awareness and customer loyalty. This trend has also paved the way for an increasing number of MVNEs (Mobile Virtual Network Enablers), i.e. companies who provide various services to MVNOs, such as billing, operations, provisioning or BSS and OSS support. Comarch offers solutions catering both to the needs of MVNOs and MVNEs and helps them to reach the highest levels of cooperation and service quality: Solution for MVNOs Solution for MVNEs
telecoms.comarch.com
EMBRACE MOBILE CHANNELS Mobile channels are a must have for most businesses. They are not only additional communication channels, they are sources of extra revenue and can provide companies with a competitive advantage over business rivals.
PAGE OVERVIEW 33 SOLUTIONS
Comarch’s solutions supporting businesses in this area include:
Mobile CRM – a next generation solution created to optimize the service delivery process
PRODUCTS
Mobile Application Development – including software architecture, design, implementation, testing and maintenance, taking in core components, UI applications, service frameworks and drivers User Experience Consultancy – extensive research of user behavior patterns and profiling, site audits, prototype and mockup development schemes, model scenarios and user analysis Application Quality Assurance – development, execution and maintenance of testing procedures
SOLUTIONS For more information on Mobile Enterprise solutions go to mobile.comarch.com
We implement native applications for:
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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34 SOLUTIONS
ACHIEVE OPERATIONAL EFFICIENCY Achieving high operational efficiency is so vital because it has a direct impact on telecom operator customers. Every time a service is lacking or there is a problem with the network, churn levels can increase and lead to a reduction of revenues. This is why Comarch offers a solution that is created to help communication service providers automate their network management and planning and to help solve all problems with service quality quickly and without impacting customer experience levels. The solution is based on Comarch COTS (commercial-off-the-shelf) products, as well as expertise gained from numerous international telecom projects. Comarch’s offer in this area includes: Network Planning Automation - a comprehensive tool for managing network planning & inventory processes
Plan, Configure, Verify – automated cycle
telecoms.comarch.com
PAGE OVERVIEW 35 SOLUTIONS
At Telekom Austria Group M2M, we work with international partners who are leaders in their respective industries and expect the highest quality of M2M services. We want our M2M SIMplify platform to serve all the important players in the M2M value chain and meet the demands of a dynamic environment. We chose Comarch because their M2M platform perfectly matched our requirements. It enables us to deliver superior customer experience and open up new revenue streams for our company.
PRODUCTS
SOLUTIONS
SERVICES
[Telekom Austria Group M2M, Austria] SUCCESS
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36 SERVICES
CHAPTER
4
SERVICES
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PAGE OVERVIEW 37 SERVICES
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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38 SERVICES
INCREASE BUSINESS EFFICIENCY IT departments are forced to optimize costs. One way to do this is to consolidate processes and IT systems by using one system for managing various domains. Apart from the time and cost savings, it also ensures higher flexibility of business operations and shorter time-to-market for new services. Increasing business efficiency in the telecom industry also calls for pre-integration of BSS and OSS tools. Integrated BSS/ OSS environments based on a common, standard data model empower a user, by providing a uniform view spanning across the network and service layers. Such pre-integration also simplifies many business processes and enables a service provider to assure a good quality of service which influence customer experience. Comarch offers tailored services for telecom operators looking to increase their business efficiency through the optimization of business models, processes and IT environments: BSS/OSS Managed Services – help CSPs improve business process efficiency and decrease costs without compromising on process quality BSS/OSS Transformations – ensures simplification and standardization of processes and systems, according to the TMF Frameworx Business Process Optimization – helps you automate and simplify key processes in various areas of your telecom business End-to-end Project Delivery – guarantees Comarch’s full responsibility for your project, from requirement analysis and solution design, through implementation and integration, maintenance and support to professional training and best practice exchange Outsourcing – allows for better control of your budget, reduction of expenses on infrastructure maintenance, as well as reduces in spending on IT staff employment and training
telecoms.comarch.com
PAGE OVERVIEW 39 SERVICES
PRODUCTS
"Comarch provided us with two great aspects: a pro-active approach to our needs and excellent solutions."
SOLUTIONS
[NETIA, Poland] SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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40 SUCCESS
CHAPTER
5
SUCCESS
telecoms.comarch.com
PAGE OVERVIEW 41 SUCCESS
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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42 SUCCESS
CUSTOMER SUCCESS Global Telecom Groups References CUSTOMER
MODULES IMPLEMENTED BICS – Belgacom International Carrier Services (Belgium) www.bics.com Operator type: Wholesale Carrier Services Provider Crnogorski Telekom (Montenegro) www.telekom.me Business type: Mobile, Fixed and ISP
Comarch OSS Suite Next Generation Service Assurance, Network Inventory
Comarch BSS Suite Convergent Billing, InterPartner Billing, Billing Mediation Comarch OSS Suite Service Activation
E-Plus Gruppe (Germany) www.eplus-gruppe.de Operator type: Mobile GTS Poland (Poland)
Comarch OSS Suite Next Generation Network Planning
Comarch BSS Suite
www.gts.pl Operator type: Fixed, ISP KPN (the Netherlands) www.kpn.com Business type: Mobile
Mobile Telesystems OJSC – MTS (Russia) www.mtsgsm.com Operator type: Mobile NetWorkS! (Poland)
Convergent Billing
Comarch BSS Suite Convergent Billling, Customer Management, Corporate Self Care, Billing Mediation and Data Warehouse (solution provided in outsourced SaaS model) Comarch OSS Suite Next Generation Service Assurance, Service Inventory, SLA Monitoring
Comarch OSS Suite
www.networks.pl Operator type: Network Operator
Fault Management
telecoms.comarch.com
PAGE Orange (Poland)
Comarch BSS Suite
www.orange.pl Operator type: Fixed, ISP T-Mobile (Austria) www.t-mobile.at Business type: Mobile T-Mobile (Poland) www.t-mobile.pl Business type: Mobile
Convergent Billing, Customer Care, Business Process Management
OVERVIEW 43 SUCCESS
Comarch OSS Suite Network Inventory Service Inventory
PRODUCTS
Comarch BSS Suite Self Care Comarch OSS Suite Fault Management
Telef贸nica Germany
Comarch OSS Suite
www.o2.de Business type: Mobile and Fixed
OSS Framework, Configuration Management, Fault Management, Performance Management, OSS Mediation
Telekom Austria Group (Austria)
Comarch OSS Suite
www.m2m.telekomaustria.com Business type: Mobile and M2M service provider Telekom Deutschland, T-Mobile Group (Germany) www.t-mobile.de Business type: Mobile
SOLUTIONS
Comarch M2M Platform
SERVICES Comarch OSS Suite Network Inventory Service Inventory
Telenor (Montenegro) www.telenor.me Business type: Mobile
Turn-key WiMAX deployment
Vodafone (Germany)
Comarch OSS Suite
www.vodafone.de Business type: Mobile and Fixed
SUCCESS
Next Generation Service Assurance
PROPOSED ARCHITECTURES telecoms.comarch.com
PAGE
44 SUCCESS
Fixed and Mobile References CUSTOMER
MODULES IMPLEMENTED Belize Telemedia Limited (Belize)
Comarch BSS Suite
www.btl.net Business type: Mobile, Fixed and ISP
Convergent Billing, Customer Management, Business Process Management, Billing Mediation Comarch OSS Suite Service Activation
UAB Bite (Lithuania)
Comarch BSS Suite
www.bite.lt Business type: Mobile and ISP
Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Billing Mediation, Self Care Comarch OSS Suite Service Activation
SIA Bite (Latvia)
Comarch BSS Suite
www.bite.lv Business type: Mobile
Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Billing Mediation, Self Care Comarch OSS Suite Service Activation
DTMS – Mainz (Germany) www.dtms.de Business type: Mobile, Fixed and ISP
Golden Telecom (Ukraine) www.goldentele.com Business type: Mobile, Fixed and ISP
Comarch BSS Suite Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Offline Billing, Credit Control, Billing Mediation
Comarch BSS Suite Convergent Billing, Billing Mediation Comarch OSS Suite Service Activation
telecoms.comarch.com
PAGE OVERVIEW 45 SUCCESS MDC – Velcom GSM (Belarus) www.velcom.by Business type: Mobile
Comarch BSS Suite InterPartner Billing, Billing Mediation Comarch OSS Suite Service Activation
Netia (Poland)
Comarch BSS Suite
www.netia.pl Business type: Fixed and ISP
InterPartner Billing
Plus Communications (Albania)
Comarch BSS Suite
www.plus.al Business type: Mobile
Convergent Billing, Customer Management, Billing Mediation
Polkomtel SA (Poland)
Comarch BSS Suite
www.polkomtel.com.pl Business type: Mobile PTC – Yemen’s Public Telecommunication Corporation (Yemen) www.ptc.gov.ye Business type: Mobile, Fixed and ISP
Telefonia Dialog (Poland) www.dialog.pl Business type: Fixed and ISP
PRODUCTS
SOLUTIONS
InterPartner Billing
Comarch BSS Suite
SERVICES
Convergent Billing, InterPartner Billing, Customer Management, Billing Mediation
Comarch BSS Suite Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Data Processing Server, AAA Server, Service Delivery Platform, Fraud Detection, Billing Mediation
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
PAGE
46 SUCCESS
  MVNE/MVNO References CUSTOMER
MODULES IMPLEMENTED Auchan Telecom (France)
Comarch BSS Suite
www.auchantelecom.fr Business type: MVNO
Convergent Billing, Customer Management, Business Process Management, AAA server, Dealer Care, Self Care
Telogic (formerly Vistream) (Germany)
Comarch BSS Suite Convergent Billing, Customer Management, InterPartner Billing, Billing Mediation
www.telogic.dk/de Business type: MVNE Turkcell Europe (Germany)
Comarch BSS Suite
www.turkcell.com.tr Business type: MVNE
Convergent Billing, Customer Management, Self Care, Billing Mediation, Application Integration Framework Comarch OSS Suite Service Activation
  Cable/Satellite TV References CUSTOMER
MODULES IMPLEMENTED Cable Onda (Panama) www.cableonda.com Operator type: Multiplay
Cablevision De Saltillo (Mexico) www.gruporcg.com.mx Operator type: Multiplay
Comarch BSS Suite Convergent Billing, InterPartner Billing, Customer Management, Business Process Management, Data Processing Server, AAA Server, Fraud Detection Comarch BSS Suite Convergent Billing, Customer Management, Business Process Management, InterPartner Billing, AAA Server, Self Care, Analyser, Billing Mediation Comarch OSS Suite Field Service Management, Service Activation
telecoms.comarch.com
PAGE OVERVIEW 47 SUCCESS CableCom (Mexico) www.www.cablecom.com.mx Operator type: Multiplay Grupo TVCable (Ecuador) www.tvcable.com.ec/inicio.php Operator type: Multiplay
Comarch BSS Suite Convergent Billing, InterPartner Billing, Billing Mediation, Fraud Detection
Comarch BSS Suite Convergent Billing, Customer Management, Business Process Management, InterPartner Billing, Self Care, AAA Server, Billing Mediation, Fraud Detection
PRODUCTS
Comarch OSS Suite Inventory Management, Service Activation Multimedia (Poland) www.multimedia.pl Operator type: Multiplay Vectra (Poland)
Comarch BSS Suite Convergent Billing, Customer Management, Business Process Management, Cash Desk
SOLUTIONS
Comarch BSS Suite
www.vectra.pl Operator type: Multiplay WildBlue (a ViaSat company) (USA) www.wildblue.com Operator type: Satellite ISP
Convergent Billing, Customer Management, Central Product Manager, Billing Mediation
Comarch OSS Suite Field Service Management
SERVICES
  Convergent Communications References CUSTOMER
MODULES IMPLEMENTED OnePhone (Germany)
Comarch Solution for MVNE/MVNO
www.onephone.de Business type: Convergent Communications
Convergent Billing, Interconnect Billing, Billing Mediation, Service Activation, CRM for Telecoms, Corporate Self Care, Network Inventory
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
PAGE
48
VoIP References
SUCCESS CUSTOMER
MODULES IMPLEMENTED fring (Israel)
Comarch BSS Suite
www.fring.com Operator type: Mobile, VoIP
OXYCOM S.A. (Polska)
AAA Server
Comarch BSS Suite
www.oxycom.pl Operator type: System aggregator, VoIP
Convergent Billing, Billing Mediation, ESB (Enterprise Service Bus) Comarch OSS Suite Service Activation
TELEGROSIK – Galena (Poland)
Comarch BSS Suite AAA Server
www.telegrosik.pl Business type: VoIP
ISP Reference CUSTOMER
MODULES IMPLEMENTED NASK (Poland)
Comarch BSS Suite Convergent Billing, Self Care
www.nask.pl Business type: ISP
Public Network Operator Reference CUSTOMER
MODULES IMPLEMENTED DIS – Department of Information Services of The State of Washington (USA) www.dis.wa.gov Business type: Public Network Operator
Comarch OSS Suite Order Management, Configuration Management, OSS Mediation, OSS Suite Framework, Network Inventory
telecoms.comarch.com
ANALYST COVERAGE Comarch’s products have been recognized and positively evaluated in the following reports by analyst companies:
ANALYST
PAGE OVERVIEW 49 SUCCESS
REPORT > Competitive Landscape: CSP Policy Management Solutions, 2012
PRODUCTS
> Magic Quadrant for Integrated Revenue and Customer Management for CSPs, 2012 Gartner
> Magic Quadrant for Operations Support Systems, 2012
www.gartner.com
> Competitive Landscape: M2M Platform and Software Providers for CSPs, 2012 > Market Trends: OSS and BSS Are Bridging the Customer Experience Gap, 2012 > A Roundup of Future-Focused Research Into CSPs’ Customer Experience, 2012
SOLUTIONS > M2M scorecard for communications service providers: 2012, 2013 > Revenue management systems: worldwide market shares 2011, 2012 Analysys Mason
> M2M management software: supplier and product review, 2012
www.analysysmason.com
> Management World 2012: what’s new in service fulfilment?, 2012 > Service fulfilment systems: worldwide forecast 2012–2016, 2012 > Customer care systems: worldwide market shares 2011, 2012
SERVICES
> Western European Mobile Communications Outlook 2011, 2012 > Analysis of the Global Customer Experience Monitoring Market, 2012 > Global CSP Billing Part 6: Interconnect & Settlements and Partner Management Market Forecast and Supplier Assessment, 2012 Frost & Sullivan www.frost.com
> Global CSP Billing Part 5: Policy Management (Policy Reference) Market Forecast and Supplier Assessment, 2012 > Global CSP Billing Part 4: Rating & Charging and Other Core Billing Functions Market Forecast and Supplier Assessment, 2011
SUCCESS
> Global CSP Billing Part 3: Mediation Market Forecast and Supplier Assessment , 2011 > Sophisticated Services Demand Self-Tuning OSS, 2010
PROPOSED ARCHITECTURES telecoms.comarch.com
PAGE
50 SUCCESS challengers
leaders
challengers
leaders
Amdocs Oracle
NetCracker Technology
Orga Systems Nokia Siemens Networks SAP Comverse Comarch CSG International Redknee NetCracker Technology Ericsson
Ericsson Nokia Siemens Networks Alcatel-Lucent
Huawei
ZTE AsiaInfo-Linkage Tecnotree
visionaries
Amdocs HP
Sitronics
niche players
IBM
Oracle Comarch
ability to execute
ability to execute
Huawei
niche players
completeness of vision
Clarity
visionaries
completeness of vision As of October 2012
As of November 2012
Magic Quadrant for Integrated Revenue and Customer Management for CSPs, Worldwide, 2012 Source: Gartner (November 2012)
Magic Quadrant for Operations Support Systems, Worldwide, 2012 Source: Gartner (October 2012)
telecoms.comarch.com
PAGE OVERVIEW 51 SUCCESS
Comarch Strenghts –D espite its relatively small revenue base, Comarch has a strong product portfolio that covers most areas of IRCM. – I t focuses on customer centricity through modularity in component design and flexible delivery models. The subcomponents are standards-based and have common architectural constructs, such as data model and process workflows. –E arly traction in growth areas such as M2M connectivity platforms enables Comarch to leverage its IRCM offering and group-level multivertical focus.
PRODUCTS
SOLUTIONS
SERVICES
Source: GARTNER, Magic Quadrant for Integrated Revenue and Customer Management for CSPs, 19 November 2012 SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
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52 SUCCESS
THOUGHT LEADERSHIP Having been present on the telecom software market since 1993. Through a variety of telecom projects conducted worldwide for telecom operators such as T-Mobile, Telefónica O2, Vodafone, KPN and others, Comarch has accumulated a lot of knowledge and expertise. We want to share that knowledge with telecom operators and our business partners in a user-friendly form:
Comarch Webinar Series present the hottest industry topics in the form of an online presentation, which you can listen to live or at any convenient time in the form of an on-demand webcast. Tune in to webinars.comarch.com
WHITE PAPER: Telecom billing – time
for a change
WHITE PAPER: Telecom billing
– time for a change
Telecom billing – time for a change
Such models can be implemented
What will you learn? How the architecture and role of telecom billing has changed recently What new services must retail (B2C) billing support and why performance is key What are the main challenges in B2B billing and why it must show great flexibility Why M2M requires advanced billing tools with low TCO How to combine billing with PCRF Why traditional billing systems cannot overcome these challenges and need to be transformed
in typical 3GPP architectures , with separate real-time and PCRF). However, flexibility charging and policy management and a reasonable time-to-marke (OCS t period demanded by marketing time charging and policy departments requires that management are better realintegrated.
CRM
The new role of the billing systems facing CSPs in the billing space
Billing
and challenges
Customer Information Management
Collection Management
Comarch White Papers
Billing Account Management
Product Inventory Product Catalog
The new role of telecom billing
Billing Inquiry, Disputes & Adjustments
Receivables Management
Product Offerings services
market. Smartphone shaped the telecom In recent years, many changes have of data and content has also increased, usage has skyrocketed, the consumption focus of stronger than ever before and the Online competition on the market has become Charging and products to customer experience. role operators has moved from networks
Product Instances
Pricing Algorithms
Bill Format / Render
Product / Service Rating
Transactional Document Production
that used to be has been redefined. Many modules As a result, the role of billing systems product customer management and managing part of them, such as product catalogs, been pushed to separate tools. Therefore, billing has instances, have evolved to become
PCRF role
describe business challenges currently faced by telecom operators and provide a solution. Download PDF copies at whitepapers.comarch.com
the role of a mere “calculator”. large. has to meet have become extraordinaryNetwork But the new requirements this “calculator” various types of must handle sophisticated services, Currently, a telecom billing system methods and business models. subscri-bers, lines of business, payment information and charge for them, as well as provide Additionally, it must control services Figure 2. PCRF & OCS convergence real-time. to other applications, and do it all in In bigger installations it is difficult to imagine that the roles of real-time Function) are carried charging and PCRF out by the same component. toolsLogically, it seems very reasonable, (Policy Charging and Rules independent flexible pricingbecome models related because it can provide to data services. Traditional billing modules more mana-gement module in billing Also, a lot of valuable the customer information is gathered by PCRF andtook As customer requirements increased, OCS would Customer Relationship Management systems OCS. It can be used to make charging and policy make charging decisions based on information decisions. Potentially, systems ceased to be an effective tool. standardizati managing interactions with customers,from PCRF and it can also be done the tool mainon (Syforinterface) other way round. Recent helps but it does not solve is over the role, and are currently the all problems related to the a result, billing required level of flexibility. and technical support activities. As sales, marketing, customer service When it comes data. product customer to flexible offerings that are created no longer the master repository of in the product catalog and (e.g. an offering with free are based on policy-related video streaming minutes) decisions – be defined they should the processtoshould the complexity of service offerings in the same way as all other increasing involve the product management offerings. This means The need for service innovation led department entailed turn and, potentially, the IT effectively. This in (where standalone to manage difficultPCRF department. Network departments is typically situated) should product portfolios became extremely not modern be involved in implementing and costs, which from billing systems and developing such offerings. It could save a lot of time moving out product management moduleswould improve not only time-to-marke t but also business efficiency. systems in the form of product catalogs. These tools for managing convergent services offerings, such as defining Unfortunately, it is managing product to technically very difficult to implement are now taking care of all aspects related this scenario, because when etc. it comes PCRF products must work in the core network sales rules, dependencies between to capacity, latency and reliability. Nevertheless, regime there are many benefits to such an approach.
www.telecoms.comarch.com
1
www.telecoms.comarch.
com
7
Telcosphere (our blog) is a place where we share recent observations from the world of telecom and present our vision on how to embrace the trends to grow the business. Read the latest entries at telcosphere.comarch.com
telecoms.comarch.com
PAGE OVERVIEW 53 SUCCESS
Customer Case Studies sheds light on the details of BSS/OSS transformation projects that Comarch has delivered to customers worldwide. Learn more about projects for T-Mobile, Telekom Deutschland and more, at casestudies.comarch.com
PRODUCTS
SOLUTIONS
Comarch Technology Review
SERVICES
is a magazine with expert commentary on current trends shaping the telecoms market, as well as solutions to problems most commonly faced by telecom operators. The articles are written by Comarch’s experts. More information is available at: technologyreview.comarch.com
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
CHAPTER
6
PROPOSED ARCHITECTURES
telecoms.comarch.com
PAGE OVERVIEW 55 OVERVIEW
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
PAGE
56
BSS PROPOSED ARCHITECTURE
PROPOSED ARCHITECTURES
telecoms.comarch.com
OSS PROPOSED ARCHITECTURE
PAGE OVERVIEW 57 PROPOSED ARCHITECTURES
PRODUCTS
SOLUTIONS
SERVICES
SUCCESS
PROPOSED ARCHITECTURES telecoms.comarch.com
PAGE
58 PROPOSED ARCHITECTURES
COMARCH BSS/OSS PRODUCT MAP Comarch’s widely developed activity, both in Poland and abroad, is the strongest confirmation of the high quality of our products that cover all strategic areas of the TMF Telecom Applications Map (TAM). Comarch offers a comprehensive set of BSS/OSS tools that address the critical activities of fulfillment, assurance, billing and operational support and enable communication service providers to create and secure new revenue streams and differentiate from their competitors.
telecoms.comarch.com
WHY CHOOSE COMARCH?
PAGE OVERVIEW 59 PROPOSED ARCHITECTURES
20 years of experience in product development, integration and Managed Services for telecoms PRODUCTS Offices accross Europe – close to the majority of our customers A proven track record on the European telecoms market with references from global telecom groups such as MTS Russia, Orange, Telefónica O2, T-Mobile, Vodafone, KPN, E-Plus (44 telecom customers worldwide altogether) – best practices to use in future projects
SOLUTIONS
Established partnerships with hardware and telecom infrastructure vendors Flexible and customized workflows and business processes, solutions designed in accordance with industry standards (SID, eTOM, ITIL, MTOSI, 3GPP) Presence in leading industry organizations (TMF, ETIS, UPnP)
SERVICES
A variety of deployment options (per-site licensed, SaaS, ASP, Managed Services) to support your particular needs and business model Easy integration with external systems (wide range of open interfaces) High SLA parameters and low costs of ownership
SUCCESS
Products & solutions supported by professional services from technical assistance alone to full outsourcing, with addition of consulting, integration, maintenance and support PROPOSED ARCHITECTURES telecoms.comarch.com
Comarch Headquarters Al. Jana Pawla II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail: info@comarch.pl
Comarch Inc. 10 W 35th Street Chicago, IL 60616 United States phone: 1-312-469-1100 fax: 1-312-469-1101 e-mail: info@comarch.com Comarch AG Chemnitzer Str. 50 01187 Dresden Germany phone: +49 351 3201 3200 fax: +49 351 438 97 10 e-mail: info@comarch.de Comarch UK Ltd. One Kingdom Street Paddington Central London W2 6BD phone. +44 (0)20 3402 3246 fax. +44 (0)20 3402 3501 e-mail: uk@comarch.com
Poland Bielsko-Biala, Wroclaw, Gdansk, Katowice, Krakow, Lodz, Lublin, Poznan, Warsaw Austria Kirchbichl, Wien Belgium Brussels China Shanghai Finland Espoo France Lille, Montbonnet-Saint Martin, Paris Germany Dresden, Frankfurt/Main Düsseldorf Munich Panama Panama City Russia Moscow Switzerland Buchs UAE Dubai United Kingdom London Ukraine Kiev, Lviv USA Chicago Vietnam Ho Chi Minh City
Comarch is a global supplier of IT products and services for the telecommunications industry that has been present on the market since 1993. Comarch provides solutions in the areas of BSS/OSS, M2M and Cloud Service platforms, as well as a range of Managed Services. Comarch’s uniqueness lies not only in the compliance of its products with industry standards, but also in their flexibility and high competences of its engineers. Having completed projects for over 50 telecom operators, Comarch has accumulated a lot of experience in the fields of designing, implementing, and integrating IT solutions. Customers include Vodafone, T-Mobile, O2, E-Plus, MTS or KPN. Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts to 8,051,637.00 zł. The share capital was fully paid, NIP 677-00-65-406 Copyright © Comarch 2012. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch. Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners. EN 2013-07
TELECOMS.COMARCH.COM WWW.COMARCH.COM
WWW.COMARCH.PL
WWW.COMARCH.DE