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FM POWER 30
10 FACILITIES MANAGEMENT TECHNOLOGY AND THE NEW STANDARD for Facilities Management
12 Q&A LIFESTYLE FORWARD
In conversation with Abdulla Al Tayer, the Managing Director of Alta Real Estate Group
14 INTERVIEW BLOCKCHAIN TECHNOLOGY
In conversation with Sammy Lee, Founder and Vice Chairman, Knight Dragon
18
TALKING POINT GROWTH IN KSA
In conversation with Kashif Fakih, Director, KPM Engineering
50 REAL ESTATE CONTRIBUTING TO RAK VISION 2030
In an exclusive interview with CBNME, James Marsh, Chief Development Officer at RAK Properties, gives us an insight into the latest projects
54 TRUCKS RENAULT TRUCKS
Al Masaood, and Tadweer launch the first 100% electric waste truck in the UAE
58 EQUIPMENT PUREDECK, THE SELF-LOADING SYSTEM
Andrew Lipshut, Director at Pure Construction Solutions, give us an overview on their latest equipmentpureDECK
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and high-end shopping opportunities. Dubai's diverse population, consisting of expatriates from around the world, has cultivated a cosmopolitan lifestyle and a demand for upscale living. Taking advantage of this, developers have introduced world-class amenities, innovative architectural designs, and topnotch facilities, setting new standards for luxury living.
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Dubai has experienced a significant surge in luxury projects due to several factors. The city's government has actively pursued its vision of becoming a global commerce, tourism, and finance hub, attracting international investors with favorable policies. This has led to the creation of extravagant residential, commercial, and hospitality developments.
The thriving tourism industry in Dubai has also contributed to the rise of luxury projects. The city has become a soughtafter destination for affluent individuals and discerning travelers, prompting developers to construct iconic landmarks like Burj Khalifa, Palm Jumeirah, and Dubai Marina. These projects offer exclusive living spaces, luxurious hotels,
Additionally, Dubai's reputation as a global shopping haven has further fueled the growth of luxury projects. The city boasts extravagant shopping malls, such as Mall of the Emirates and The Dubai Mall, attracting luxury brands worldwide. Luxury residential developments are strategically located near these retail centers, ensuring residents enjoy unparalleled convenience and access to high-end shopping experiences.
In conclusion, Dubai's ascent as a global city, along with its commitment to luxury, investor-friendly policies, thriving tourism industry, and cosmopolitan population, has propelled the expansion of luxury projects. This trend is expected to persist as Dubai solidifies its position as a premier destination for lavish living, enticing investors and affluent individuals from around the globe.
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All rights reserved © 2022. Opinions expressed are solely those of the contributors.
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Facilities management remains a key organizational integrator between people, place, and process within the built environment for enhancement of productivity of the core business. There is an emphasis on the provision of a healthy, safe, and environmentally friendly environment for occupants. In recent years, technology has been a critical enabler for the success of Facilities management, with adoption of IoT (Internet of Things) devices for collection of real-time operational data that is then analyzed using Artificial
Intelligence (AI). It provides insights into how facilities are being used and how they can be improved through numerous air quality sensors, monitoring, vibration analysis, oil analysis, occupancy sensors, and more. The technology of IoT devices towards the use of artificial intelligence software tools has driven FM standards to a whole new level. These technologies are creating a new benchmark for facilities management.
The integration of IoT with cloudbased platforms is one of the significant advancements in facilities management. IoT continues to enable real-time
monitoring, hence providing valuable data for continuous optimization and enhancement of customer experience. For example, occupancy sensors can detect when a room is unoccupied, allowing the HVAC system to adjust to the optimal temperature setting, resulting in reduced energy use and cost savings.
IoT sensors are now being used to monitor equipment performance, enabling facilities managers to identify issues before they escalate into costly equipment failures. For example, predictive maintenance uses IoT sensors to collect data on equipment performance, which is then analyzed to predict when maintenance is required. This approach enabled facilities managers to schedule maintenance when it is needed, reducing downtime, cost, and improving overall equipment performance.
The use of Building Information Modeling (BIM) to provide a trueto-life model of facility elements on
an as-needed basis empowers FM professionals to proactively conduct root cause analysis as well as predictive maintenance.
A world of possibilities for facilities managers emerges with the interface between BIM, IoT and BMS, through enabling virtual simulations of proposed changes to a facility and visualization of the impact of renovations before implementation.
As technology continues to evolve, the integration of BIM with IoT and a Building Management System (BMS) is likely to become even more prevalent, setting a new standard for facilities management and driving further advancements in the field.
Facilities managers who embrace these technologies will be better positioned to meet the evolving demands of modern facilities and achieve greater efficiency, cost savings, and occupant satisfaction.
Data analytics and artificial intelligence (AI) are other significant technologies that are transforming facilities management. By analyzing data from various sources, such as
occupancy sensors, weather forecasts, and energy consumption records, AI algorithms can identify patterns and make predictions about facility performance. This can help managers to optimize maintenance schedules, reduce energy consumption, and improve occupant comfort.
The use of AI enables data-driven maintenance regimes like predictive maintenance thus allowing for higher cost efficiency, in addition to allowing for a safer and healthier environment for occupants. For example, IoT sensors can be used to monitor indoor air quality, ensuring that the air is clean and healthy for occupants. This can result in improved employee productivity and reduced absenteeism due to healthrelated issues.
Technology can also improve the security of a facility. Through IoT, the proper functioning of security systems can be assured. Additionally, AI algorithms can be applied to analyze security footage, identify potential security threats, and alert security personnel.
Technology is also a major factor in energy efficiency. IoT sensors can monitor energy use in real-time, enabling facilities managers to identify areas of inefficiency and take steps.
In conclusion, the adoption of technology has and continues to transform the way facilities are managed, maintained, and operated. From the integration of IoT devices to the use of artificial intelligence, technology is creating a new benchmark for facilities management.
The benefits of this technological revolution are clear, including improved energy efficiency, better security, and a healthier and more comfortable environment for occupants. Organizations that embrace these modern technologies will be better equipped to optimize their operations, reduce costs, and improve the overall performance of their facilities. As technology continues to evolve, it will be interesting to see what new advancements emerge and how they will further revolutionize the facilities management industry.
THE USE OF AI ENABLES DATA-DRIVEN MAINTENANCE REGIMES LIKE PREDICTIVE MAINTENANCE THUS ALLOWING FOR HIGHER COST EFFICIENCY, IN ADDITION TO ALLOWING FOR A SAFER AND HEALTHIER ENVIRONMENT FOR OCCUPANTS.
What is the focus of ALTA Real Estate’s portfolio?
ALTA Real Estate is a premium boutique developer with a strong focus on lifestyle-forward residential projects, that are meant to not only raise the standard of living in the city and the region but also drive the overall value of the neighbourhood they are in. We focus on one project at a time and perfect it from start to finish. Built on a spirit of collaboration, Alta embraces international partnerships with leading designers, architects and consultants to be at the forefront of innovative urban design. ALTA’s goal is to bring a new perspective and attract different client base compared to the mass developers.
How does ALTA Real Estate differentiate its projects from others?
I’d say our core target audience is affluent millennials, who are well-travelled and are either looking to relocate or find a second home in Dubai. We build for the end-user and start our design process with what it would feel like to actually live there. What view would the units have? How bright and airy would the spaces be? How will one move around from room to room? What are the newest technological and design trends would we implement? Once these questions are answered, the project comes to life. By being a boutique developer, we are very hands on and our team is very agile. Both Mr. C and AIRE feature generous layouts, floor-to-ceiling windows, lots of natural light and natural finishes.
What are some of the most notable projects developed by ALTA Real Estate?
Our hero project is Mr. C Residences
Jumeirah, in partnership with Ignazio and Maggio Cipriani. Located on Dubai Water Canal, the curvy shape of the building is meant to reflect the water. Individual terrace pools, lush landscaping, curated furniture package –all to add to the overall lifestyle element of the residences. Residential interiors and amenity spaces channel the nautical tradition that gives Mr. C Residences
Jumeirah its unique character and soul. Every detail has a luxury yacht feel, bringing together features of the natural landscape of the desert with a sophisticated Italian touch.
The amenity deck is also unique as it faces both the Burj Khalifa and the
water. Multiple pools, wellness spaces, residents lounge and Bellini cafe provide a unique resort experience in a boutique setting.
What are some of the features of the AIRE project, and why does it stand out from an architectural point of view?
AIRE is the newest addition to the iconic Dubai skyline. Located right on Sheikh Zayed Road, parts of the building are illuminated at night to appear floating. The crown of the building hosts penthouse units with generous terraces and pools facing directly into the Burj. With open spaces, neutral tones, lots of natural light and a minimal design aesthetic, AIRE is meant to be a sanctuary of calm, high above the energy of one of the world’s most exciting cities.
How do you see tokenization impacting the real estate industry in the Middle East?
The real estate industry in developed nations is rapidly embracing tokenization, and a similar potential is present in the Middle East, particularly in the UAE and KSA, where this concept is gaining traction. Real estate is an important industry that draws considerable investment, and many real estate developers will likely attempt to tokenize a portion of their assets with the help of technology providers. This will result in a more expansive group of massaffluent investors being able to invest in real estate as an asset class while also simplifying secondary market transactions, making them more cost-effective.
Could you explain the role of blockchain technology in the development of infrastructure projects in the KSA and UAE?
The utilization of blockchain technology can bring about significant changes in the real estate sector of the Middle East by enhancing the transparency, effectiveness, and safety of transactions. Furthermore, it can facilitate the possibility of fractional ownership, thereby opening up opportunities for a wider pool of investors to access high-value properties.
Deploying blockchain-based platforms enables the concept of decentralized property management, where stakeholders can collectively make decisions, resulting in reduced dependency on intermediaries.
Blockchain can also play a role in the management and operation of infrastructure assets. By creating a transparent and secure record of asset ownership and maintenance history, blockchain can help improve asset
management’s efficiency and reliability, reducing downtime and maintenance costs. Overall, the potential applications of blockchain technology in infrastructure development in the KSA and UAE are vast, and we can expect to see more innovation and experimentation in this area in the coming years.
In your opinion, what are the most promising green construction methods that could be implemented in the Middle East? There are several promising green construction methods that could be implemented in the Middle East. Modular Integrated Construction (MiC) is a modern and advanced construction technique that offers a lot of promise for the Middle East’s warm climate. This innovative method offers a plethora of benefits to developers, architects, and contractors alike. This method of construction minimizes commercial waste since modular components are produced in factories with minimal waste, in contrast to conventional construction approaches. As a result, it emerges as an eco-friendly construction technique, significantly reducing its environmental impact.
Technology is another promising technology that can be implemented in the Middle East. Compared to traditional concrete, this type of concrete is lightweight, making it easier to handle and transport, reducing transportation costs and environmental impact. Additionally, lightweight concrete has superior insulation properties, which can help reduce energy consumption for heating and cooling in buildings.
Furthermore, it is more sustainable, as it reduces carbon emissions during production due to its lower weight and requires less raw material, making it a more eco-friendly option. With these benefits, Next-Generation Lightweight Concrete Technology has significant potential for adoption in the Middle East’s construction industry.
Property developers and owners can leverage these technologies to improve operational efficiency, reduce costs, and increase transparency and trust between all parties involved in real estate transactions. This will ultimately lead to a more sustainable and innovative approach to property development in the Middle East.
How is your company contributing to the adoption of environmental-friendly lightweight concrete in the region?
Knight Dragon management are founder members of the Nano and Advanced Materials Institute (NAMI), the Hong Kong-based R&D organization. NAMI is leading market-driven research in nanotechnology and advanced materials in multiple industries including construction and light-weight concrete. NAMI owns the patent rights of specialised lightweight concrete which achieves high levels of structural strength but weighs only 60% of normal concrete. Lightweight concrete has several benefits, including greater sustainability, reduced weight, improved insulation and increased fire resistance. Knight Dragon seeks to expand the advances NAMI has made by identifying strategic partnerships in the construction industry in Saudi Arabia and the Middle East more generally. We welcome any discussions or meetings where the agenda items can be next-generation advances
in construction techniques. We see these as good for the region, good for the environment and good for the planet given all the advantages of modular construction and light-weight concrete.
What are some of the biggest challenges you face in implementing innovative construction methods in the Middle East?
One of the significant challenges faced in implementing innovative construction methods in the Middle East is the possible reluctance to change and the preference for conventional methods that are already established in the region. Another challenge is the need for more awareness and understanding of the benefits and potential of these new construction methods. Additionally, regulatory and legal obstacles may need to be addressed, as well as technical and logistical issues related to resource, material, and skilled labor availability. Lastly, while the initial costs of adopting new technologies can be a barrier, the long-term benefits, such as increased sustainability, reduced costs, and improved efficiency, can outweigh these investments.
How does your company plan to leverage new-age trends like building tokenization and real estate blockchain technology to transform the ME infrastructure landscape?
Knight Dragon foresees a surge in the use of blockchain technology and real estate tokenization in the Middle East, particularly in Saudi Arabia. We believe this technology is the way of the future, and we aim to be at the forefront of its implementation in the real estate industry. Our company is actively seeking to revolutionize the traditional real estate model by exploring ways in which blockchain, Web3, and associated developments can be used to settle utilities and management fees and enable fractional ownership through tokenization. Our goal is to approach property development from a sustainable and innovative perspective, leveraging the possibilities of this technology to redefine real estate.
Through adopting blockchain technology and real estate tokenization,
we aim to bring transparency, efficiency, and cost-effectiveness to the real estate industry. We understand the vast potential of this technology in transforming the real estate market, and we are determined to lead the way in its implementation.
What are the benefits of modular technology in construction?
Modular Integrated Construction (MiC) is a cutting-edge construction technique that holds great potential for the warm climate of the Middle East. This innovative approach offers numerous advantages for developers, architects, and contractors. For example, MiC allows for faster completion of projects compared to traditional construction methods due to its shorter construction times. Additionally, the quality of construction is improved as modular units are built in controlled factory environments with rigorous quality standards. Moreover, MiC is an environmentally friendly construction method as it generates less commercial waste since modular components are manufactured in factories with minimal waste.
What are your goals for enabling transformation in the ME real estate landscape?
We plan to expand our operations to the Middle East. We’re set to launch a new office in Riyadh in the fourth quarter of 2023 and are interested in forming business partnerships in Saudi Arabia and other parts of the Middle East. These partnerships will enable us to share our resources and expertise in next-generation construction technology, including real estate blockchain solutions, modular integrated construction, advanced lightweight concrete, and building tokenization. We also believe that real estate tokenization, which is gaining popularity in developed economies, will also grow in the Middle East, particularly in Saudi Arabia.
The Saudi Arabian real estate market is thriving. We recognize and support the Saudi Arabian government’s Vision 2030 initiative and seek to collaborate with the Kingdom, as well as other countries in the region, such as the UAE and Qatar, to drive largescale development and growth.
In 2022, KPM Engineering embarked on a journey of digital transformation and automation to to enhance service delivery and expand the organisation’s capabilities across the GCC. As an innovative design-led engineering practice, we continuously implement technologies to improve efficiency and productivity in order to streamline processes, optimise workflows, enable real-time collaboration, and provide transparent communication channels for our clients. Having already made significant progress, we will continue to develop this area of our business in 2023, ensuring we can provide high-quality, costefficient, sustainable solutions to our clients.
Our increased focus on productivity has resulted in several project wins across a diverse range of sectors in the region. KPM achieved a record year in 2022 with a 100 per cent increase in revenue growth across the business. We also expanded our global team by more than 50 per cent, as a result of securing key projects in Saudi Arabia, which now accounts for 30 per cent of our GCC projects. In 2023, our goal is to continue to build our portfolio of projects in Saudi Arabia and have 50 per cent of our GCC projects based in the kingdom. KPM will also continue to secure more notable projects in the UAE and other GCC countries in the sectors we service, including mixed-use developments, commercial, leisure, and hospitality.
Tell us how KPM’s establishment in KSA strengthens the ability to serve its clients?
I spent 12 years of my youth in Saudi Arabia, and that experience has helped me identify closely with the Saudi culture and better understand the requirements of operating a successful business in the kingdom. The country’s evolving construction sector and focus on increasing tourism provide vast opportunities for engineering firms to set up business hubs to concentrate on Saudibased projects. KPM’s office in Saudi Arabia will be operational within the next few months and we will build our team of engineers using local talent. We have also appointed a regional design manager, Mohammed Almoabadi, to lead projects and provide service excellence to our clients and projects in the country.
How long has KPM been working with clients in the Middle East, and what kind of projects have they undertaken in the region?
KPM has been operational in the UAE for the last 10 years and has been involved in a significant number of mixed-use, residential and hospitality
projects in the UAE, Qatar and Saudi Arabia. In 2022, we secured 6 million square feet of projects in Saudi Arabia, including DoubleTree, a USD151 million international hotel in Jeddah, an integrated residential and retail development in Riyadh, and a 4.5 million square foot mixeduse project in Makkah.
The Middle East has been a hub of construction activity in recent years, cementing its position as a hospitality, financial, technology, business and healthcare hub and a firm destination of choice.
Saudi Arabia and the UAE are leading the Middle East construction sector and despite global headwinds, the region is set to see a construction boom, which makes the Middle East a very exciting market for KPM.
What is the significance of the recent diversification of the Saudi economy for KPM, and how does it align with the company’s strategy and values?
Although hydrocarbon and non-hydrocarbon sectors have seen strong rates of recovery over the course of the past year, Saudi Arabia has placed significant focus on diversification, with hotels and industrial, logistics and manufacturing sectors playing a central role in this diversification drive Saudi Arabia’s growing economy has resulted in significant project wins for KPM, enabled the organisation to continue on its growth trajectory, and allowed us to open another office to focus on strengthening our business in the country.
KPM is aligned with Saudi Arabia’s 2030 vision and its focus on developing sectors, including health, education,
infrastructure, recreation, and tourism. KPM is perfectly positioned, with the right expertise in place, to provide industry-leading engineering services to the surge of new projects within the kingdom. We have proven experience across a diverse range of sectors, so we’re confident that we can add value to the kingdom’s expansion and help deliver our clients’, and the country’s, vision.
What kind of high-profile projects is KPM working on in Saudi Arabia?
In the last year, KPM has worked on various projects within NEOM, one of the most ambitious and largest mega-city projects globally. We have also been involved with Diriyah Gate Development Authority (DGDA) and a five million-square-foot mixeduse project in Makkah. Additionally, we are working on a residential and mixedused project on King Abdullah Road in Riyadh developed by Liwan and a 1 millionsquare-foot DoubleTree hotel in Jeddah.
How does KPM plan to contribute to the sustainable development of the built environment in Saudi Arabia?
Sustainable engineering is integral to KPM and is a key consideration for us at every stage of a project, from design through to construction. During design, KPM implements passive design strategies, including building orientation and the use of high-quality, highperformance materials, and during construction focuses on construction engineering, logistics, and modern methods of construction (MMC) to ensure the sustainability of the built environment across all
projects, including those in Saudi Arabia. Using MMC strategies helps to reduce project constraints in an offsite environment. Manufacturing elements in a factory environment increases productivity, reduces material wastage, and increases the quality of the product as the process is carried out in a controlled and efficient environment. Typical elements that are being manufactured in
this more sustainable manner include concrete precast, bathroom and kitchen pods, and even entire rooms and apartments.
Effective logistics planning for material procurement and the use of MMC contributes significantly to reducing carbon footprints, and given the large scale of projects planned in Saudi Arabia, the impact of this can be substantial to aiding in sustainability efforts.
A CO-FOUNDER AND THE PRESIDENT OF THE MIDDLE EAST FACILITIES MANAGEMENT ASSOCIATION (MEFMA), LOOTAH HAS BEEN CENTRAL TO IMDAAD’S SHINING JOURNEY FROM STRENGTH TO STRENGTH.
GROUP CEO | IMDAAD
An award-winning visionary leader and innovation and sustainability advocate, Jamal Abdulla Lootah is the Group CEO of Imdaad, a Dubai-based group of companies that provides integrated, sustainable facilities management services that enhance operational efficiencies of physical assets.
Named the most influential individual in the Middle East’s FM industry for the 11 times in a row by FMME, Lootah led the phenomenal rise of Imdaad to become a leading FM company in the Middle East. It has carved out a stellar reputation for itself as a benchmark of excellence and success, constantly innovating and expanding the scope of its services and dramatically growing its prestigious client base and market footprint.
Under his distinguished leadership, Imdaad experienced a highly favorable year in 2022, despite various global macroeconomic challenges. The company has been able to take advantage of the positive momentum from previous years to achieve its business growth objectives. Imdaad overachieved its revenue target, primarily due to a significant increase in new contracts and renewals. The company signed new contracts worth nearly AED 500 million and achieved an impressive customer retention rate of 83%. It has also been able to make significant cost savings through various initiatives including outsourcing employee transportation which resulted in 25% efficiency.
Imdaad’s nine specialized business lines furthered their success last year by launching new initiatives to enable clients to reduce costs, improve efficiency, stay compliant, and enhance customer satisfaction.
Imdaad’s innovative and costeffective integrated FM solutions have brought it closer to its clients who consider it a partner rather than a service provider.
Environmental Solutions introduced new eco-friendly methods for pest control and launched monitoring and wastewater management projects for high-profile clients. Meanwhile, Farz, a state-of-the-art automated materials recovery facility, continued to divert municipal solid waste from landfills including construction waste to the Al Bayda landfill. It achieved a highly efficient recovery rate of 58% in 2022, compared to 30% in 2021. Farz also signed an MoU for a wasteto-fuel project.
Nigma expanded its operations in Abu Dhabi and achieved a revenue increase of 16% in 2022. Vision Safety, meanwhile, signed an agreement with Turkey’s Alfamax to launch a new product offering in the UAE and wider GCC markets and secured a license from Fujairah Civil Defense for its further expansion in the Northern Emirates region.
Imdaad Al Batinah, on the other hand, conducted its operations in an area of 9,698 sq km spread across 10 wilayats in North Al Batinah and Musandam and secured a variation order worth AED 16.5 million.
On the people front, Imdaad strengthened its reputation as an employer of choice through its continued focus on employee welfare, development and satisfaction. It achieved a ‘Best Employer” mark score of 81% and a 3% reduction in attrition rates in comparison to 2021. The company, which has a workforce of over 9,000 employees, completed the digitalization of more than 90% of people-related processes.
As part of its commitment to supporting the UAE’s endeavors to fulfill the UN’s 2030 Agenda for Sustainable Development, Imdaad continued to introduce sustainabilityfocused operational improvements and many environmental protection initiatives. These are guided by the company’s sustainability framework, Istidamah, which is built on the thoughtful pillars of Public and Places, Planet, People and Prosperity. An unrelenting focus on the adoption of technological innovations and best practices in
sustainability has been the most important underlying element of Imdaad’s continued success. The company adopted new technology for FMS to improve energy and reduce costs for clients, introduced energy audits for clients and rolled out the most advanced ComputerAided Facilities Management (CAFM) solution, in addition to implementing automation across its operations.
Over the past 16 years, Imdaad has grown to become the partner of choice for customers in the home market of the UAE where it has established an unequaled footprint. Through Imdaad Al Batinah, Imdaad built up a significant presence in neighboring Oman’s North Al Batinah and Musandam Governorates. To solidify its position as a regional leader in the FM industry, the company entered Egypt last year by launching Imdaad Misr, and has plans to establish its presence in other Middle Eastern markets with a special focus on Saudi Arabia and Qatar.
Cementing its reputation for excellence, Imdaad won 14 awards and recognition from prestigious organizations in 2022, including a five-star rating at the Taqdeer Awards for the third consecutive year. A co-founder and the President of the Middle East Facilities Management Association (MEFMA), Lootah has been central to Imdaad’s shining journey from strength to strength. Lootah was a recipient of the ‘Industry Personality of The Year’ at the 2021 Smart Built Environment Awards. He ranked first in CBNME’s FM Power 30, was awarded ‘Visionary CEO Leader’ by CEO ME and has been presented with the FMME Lifetime Achievement Award. Lootah was named ‘FM CEO of the Year’ by CEO Middle East in 2019 and was recently listed among the World’s Most Powerful Arabs by Arabian Business for the second time. He was also recognized as ‘Visionary Leader of the Year’ at the Innovation in Construction and FM Awards 2020.
As the head of Emrill’s executive leadership team (ELT), Stuart Harrison, CEO, is responsible for driving the organisation’s performance, delivering operational excellence and robust financial performance, and empowering Emrill employees to excel in their careers. With over 30 years’ experience across a wide range of projects in the facilities management (FM) industry, Stuart is committed to maintaining Emrill’s position as a market leader and advancing standards in the region.
Stuart has led tailored, innovative, industryleading total FM solutions to increase operational productivity whilst exceeding clients’ needs and forged mutually-beneficial relationships to ensure Emrill and its clients meet their business objectives.
He has spearheaded initiatives and continuous improvement programmes to increase efficiencies across the business and promote employee development, enabling Emrill to achieve doubledigit revenue growth year-on-year and provide employee career advancement opportunities whilst creating an environment that prioritises employee wellbeing and happiness.
Through focused safety initiatives, personally engaging in roleplays, leading safety masterclasses and acting as a mentor, Stuart has led Emrill to achieve 42 million+ safe manhours in 2022, a testament to the organisation’s efforts to lead the way in safety across its 205+ contracts.
Stuart’s focus on ensuring Emrill’s future-readiness through innovative, technological solutions that align with market needs and financial/operational goals and strategies, has led to the launch of Techsphere, Emrill’s complete digital FM solution for its clients and employees. Building on its awardwinning efficiency-enhancing app for horizontal communities, Emrill launch the revamped Effy App for vertical communities, increasing operational efficiency by 25 per cent across manpower optimisation and task completion. Emrill’s implementation of smart washroom technology in commercial environments has resulted in further manpower efficiency.
Emrill also launched its first sustainable cleaning robot — Sophie — for a retail environment. The robot, powered by Active AI, utilises advanced technology to optimise cleaning efficiency in enclosed areas whilst ensuring eco-friendly and safe operations. Sophie provides cost-saving strategies for businesses by providing efficiencies compared to human-intensive cleaning workforces and can operate for up to 20 hours per day. The silent cleaning robot uses 70 per cent less water compared to other models available in the market. It also leaves the floors drier after mopping, making it
safer for high foot-traffic areas that Emrill services, such as malls, due to its Active-DryTec capability for stronger water extraction.
Supporting the UAE’s sustainability vision through CSR initiatives and technology developments, Stuart is dedicated to achieving a more sustainable FM landscape in the region. He promotes sustainability from the source by encouraging Emrill’s employees to make sustainable choices.
Stuart plays an integral role in developing industry-leading accredited training programmes, which empower employees to navigate career paths with accessible, approachable, leading senior management involvement through hands-on and inclusive knowledge-sharing initiatives. He believes in leaders guiding the learning journey and actively empowers employees to excel in their careers and provides the necessary tools to help them become the FM leaders of tomorrow.
He has created a diverse and inclusive environment through employee empowerment programmes, including Women’s Meet, International Women’s Day, Women Empowerment Sessions and Parenting Journey programmes.
Operational excellence/sustainability/innovation achievements:
> Celebrated 20 years of operations
> Broke client mobilisation record, mobilising 315 employees in 15 days
> Broke New Year’s Eve Downtown Dubai cleaning record, providing FM services for the event for 10th consecutive year
> International Rope Access Trade Association (IRATA) accreditation
> Continuous Improvement Workshops: led by dedicated department appointed by Stuart, 20+ innovations developed/launched by employees
> Continuing Professional Development CPD accreditation, offering 20 accredited courses and becoming the only FM provider in the region to offer CPD-accredited learning modules
> 135 Great Stuff employee accolades
> Emrill clients’ Net Promoter Score (NPS): +48; 4.3 on Google
> Dubai Chamber’s CSR label (11th consecutive year)
> Launch of ‘Together for Sustainability’ initiative including:
o Developed environment, social and governance (ESG) platform
o Sustainability Week
o Dubai Can: raise awareness/reduce plastic usage
o Emirates Red Crescent clothes donations
o Dubai Municipality collaboration: Dubai Beach Cleanup
o Greener solutions implemented.
Rapid technological progress and innovations like automation and artificial intelligence (AI) have broadened the scope of the FM sector to meet the constantly evolving expectations of clients, boosting operational efficiency and strengthening strategic decisionmaking.
ServeU, a subsidiary of Union Properties and pioneer in the facility management sector, has consistently excelled in offering superior facility management services.
Led by the visionary leadership of Gary Reader, General Manager (GM) of ServeU, the company has experienced remarkable growth and success in recent years. Reader was also named to the coveted position of Chief Operating Officer (COO) at Union Properties, in recognition of his
exceptional leadership abilities, further highlighting his contributions to the company. These milestones and the company’s commitment to quality have made it possible for ServeU to easily adapt to changing market conditions and meet diverse demands with ease.
With a legacy of over 40 years in the industry, ServeU has firmly established itself as one of the leading FM companies in the UAE. The company’s unwavering commitment to delivering optimal maintenance, engineering, cleaning and ancillary services tailored to clients’ specific business objectives has earned it a reputation for excellence. By effectively integrating human assets with cuttingedge technologies, the company has streamlined its maintenance processes, ensuring prompt response and resolution to customers’ needs.
Reader has been instrumental in guiding the business to success and determining its course for the future. Gary has put together a highly competent team with the goal of providing the industry with quality services using his profound understanding of the sector gained from his extensive experience in the UAE. As ServeU continues to grow, he ensures the company remains at the forefront of innovation by staying on top of the latest developments, understanding customer behaviour and aligning with the industry’s evolving needs.
Through his leadership skills, Gary has fostered a culture of collaboration and synergy within ServeU’s team. By encouraging strategic partnerships and collaborations, he has made it possible for the company to contribute to the development of the UAE’s FM industry. These partnerships have also paved the way for improved management services, which are driving ServeU’s continued growth. The results of Gary’s strategic decision-making and effective teamwork during the challenges of 2020 were further evidence of his abilities as a leader.
ServeU’s commitment to forming corporate partnerships and collaborations has resulted in an exceptional clientele. Some notable clients include a well-known theme park in Dubai, a major government transportation company, a leading UAE bank with 56 locations spanning seven emirates, and a reputed higher education provider.
Vision and leadership qualities are crucial for the advancement of the FM sector, which continues to experience rapid expansion. With its inspiring leadership and a solid team committed to driving excellence and providing value to customers, ServeU hopes to maintain this upward trajectory in its way forward.
Swiss national Markus Oberlin is CEO of Farnek Services LLC, an independent and leading provider of smart and green Facilities Management throughout the Middle East region.
Markus is a certified HVAC Engineer, with an MBA in Services Management, from the University of Lucerne. He was appointed General Manager of Farnek in 2006 and further promotions ensued, before he was made CEO, in 2012.
Under his leadership Farnek has now grown into one of the largest, most sustainable and innovative technology driven FM companies in the region, with over 9,000 employees.
During his 17-year tenure, Markus has launched a number of specialist companies and divisions under the Farnek banner.
These include Hitches & Glitches a residential and SME maintenance specialist, HITEK, a smart FM technology solutions company, Trendz, a hospitality management company
as well as a dedicated sustainability consultancy, which helps organisations to reduce their energy and water consumption as well as their carbon emissions.
Farnek now delivers professional Facilities Management services across several sectors including Hospitality, Banking, Retail, Residential, Commercial, Infrastructure, Government, Education, Leisure and Entertainment. Farnek’s portfolio of high-profile customers include, the Burj Khalifa, Expo 2020, Yas Marina and Dubai Airport, to name but a few.
In addition, in December 2020 Farnek opened its AED 200 million state-of-the-art and award-winning staff accommodation centre ‘Farnek Village’ in Dubai, which is home to 5,000 Farnek employees.
Furthermore, in January this year, Farnek unveiled its own roadmap to achieve Net Zero emissions by 2050, supporting the UAE’s strategic initiative, announced in October 2021.
Over the past 15 years, the company has won more than two dozen prestigious industry and government awards. Farnek’s first award came in 2007, when it was recognized with the Dubai Quality Award for its survey identifying energy and water consumption in Dubai’s five-star hotels.
Since then, Farnek has been awarded Overall FM company of the Year, as well as prestigious awards for its HSE initiatives, hospitality leadership, security services, sustainability initiatives, technology implementation and CSR initiatives.
On a personal level, Markus is widely recognized as one of the most influential leaders in the FM industry and is consistently featured in the top five of FMME’s annual FM Power 50 list.
Looking to the future, Markus believes that Net Zero, digitalization and acquiring and developing techsavvy talent, will shape the future of the FM industry. This he believes will be particularly true for those involved in real estate development and building management, with governments, investors and consumers driving the demand.
With a complete line-up of AWD and PWD versions and the the 16-speed HI-TRONIX automated gearbox, the IVECO T-WAY features a host of functionalities such as Rocking Mode, Off-road Mode, Creeping Mode and 4 reverse gears to tackle with ease the toughest off-road conditions. The new architecture of the EBS system, combined with disc brakes on all wheels, greatly improves the vehicle’s performance and the driver’s safety in the most demanding applications.
The new IVECO S-WAY, with a completely redesigned and reinforced cab, offers a wide choice of Euro III/V diesel engines, a delivering class-leading power from 360 HP to 560 HP Euro III / 570 HP Euro V and superior fuel-saving devices, such as anti-idling feature, Ecoswitch, Ecoroll and Smart Alternator, 12-speed HI-TRONIX automated transmission with the most advanced technology in its category, electronic clutch and best-in-class torque-to-weight ratio.
Mohammed Alsharaf currently serves as the Divisional CEO of iFM Holdings, which is part of the Eltizam Group. In this role, he oversees the Group’s FM division and its business entities, Inspire Integrated and 800TEK. Inspire Integrated offers Total FM solutions across a range of sectors including infrastructure, industrial, nuclear and tourism, while 800TEK is a tech-driven company that provides specialised single services to both B2B and B2C clients.
Since joining Eltizam in 2016, Alsharaf’s enterprising strategies triggered a fundamental transformation of the division, leading to significant changes across different areas of the business including technology and innovation, team structure, training, client relations and intangible services.
In terms of technology, Alsharaf implemented a complete revamp of the CAFM system, employing paperless operations across the whole FM division within a single year, resulting in increased productivity and better management of resources. He also implemented the NESTROM system, a software that captures live details of operations, giving the team flexibility and productivity in managing operations. A cleaning robot was also introduced, enabling the company to increase productivity levels without the need for additional headcount, showcasing proper utilisation of advanced technological solutions & automation.
Tackling one of the first tasks he was assigned with following his appointment, Alsharaf reviewed and assessed the structure of the operations team, prompting core changes to its formation, which enabled the company to mobilise new projects immediately.
The new structure gave the FM division the flexibility to offer singleservice-lines to new clients interested in a specific service, rather than total facilities management (TFM) contracts; hence, the creation of
800TEK. With that expansion, the team grew exponentially, from a few hundred employees to a few thousand, transitioning from a company that operates solely in Abu Dhabi, to one fully-fledged across the seven Emirates and Egypt.
Considering the significant growth of the team, the safety and wellbeing of staff has become a critical element of managing the company. That is why, Alsharaf ensures that blue-collar staff acquire the required qualifications under international standards such as BICs, to perform specialised jobs required of them. Similarly, on the MEP side of the business, the business has invested in a training academy for employees, providing adequate training for both soft and hard services.
Building and maintaining client relationships is a key priority for Alsharaf. By instilling a culture within the broader team that emphasises a synergistic bond with clients, Alsharaf has created a team that is capable of understanding a client’s vision and executing it in a most efficient manner to attain the intended outcome. Building such a relationship enables the team to understand the client’s evolving needs and respond promptly to changing requirements and ultimately deliver better results.
Alsharaf introduced an innovative solution to measure the intangible aspects of the business, including cleaning services, waste and pest control, and landscaping, among others. The goal was to preserve internal quality assurance techniques, given the difficulty of justifying the results of these services to clients or demonstrating compliance with service agreements. To achieve this, Alsharaf and his team developed the Customer Eye Inspection method, which converts intangible results into tangible and quantifiable ones. This innovative approach involves comparing the final job done with set, pre-defined criteria to determine whether it meets established standards. Designated inspectors conduct on-site evaluations and grade each element according to predetermined criteria. The recorded
results are then presented in a quantifiable format, allowing for easy review by the client. This technique enables the team to verify whether or not tasks have been executed in compliance with established standards, while also providing a clear and tangible way to communicate this information to clients.
The Customer Eye Inspection technique is utilised across all projects, with inspection frequency determined on a case-by-case basis, occurring weekly or monthly. This technique provides FM managers with valuable insights into areas where services may be inadequate or teams may be underperforming, allowing appropriate action plans to be created to address these shortcomings and improve overall performance. To ensure that the highest level of quality is delivered to clients, the technique sets internal quality assurance benchmarks above contractual KPIs. The data collected from these inspections is compiled and presented on a unified Power BI dashboard, providing FM managers with greater visibility and accessibility to identify underperforming areas or services. This feature is critical to the success of the company, as it enables informed decision-making and the delivery of the highest level of quality to clients.
IN TERMS OF TECHNOLOGY, ALSHARAF IMPLEMENTED A COMPLETE REVAMP OF THE CAFM SYSTEM, EMPLOYING PAPERLESS OPERATIONS ACROSS THE WHOLE FM DIVISION WITHIN A SINGLE YEAR, RESULTING IN INCREASED PRODUCTIVITY AND BETTER MANAGEMENT OF RESOURCES.
“LOOKING TOWARDS THE FUTURE, BKA FM’S FOCUS IS ON ENERGY MEASUREMENT, DATA COLLECTION AND ENERGY REDUCTION MANAGEMENT FOR EXISTING BUILDINGS THROUGH INFORMED DECISIONMAKING.”
Stuart McGregor is the Managing Director of the rebranded BKA Facilities Management business (BKA FM), formerly known as BK Gulf Facilities Management. Dutco owned BK Gulf Facilities Management company was established in 1998 and has grown over the past 25 years to become one of the most recognized major fully integrated facilities management companies in the UAE. The rebranded business is supported by two Emirati powerhouses: Dutco and Al Ali Properties, both influential players in the UAE property development market.
Stuart brings extensive experience in the construction and facilities management industry, including 14 years in the GCC and 20 years at the board level of Major Construction Plc in the UK. His expertise and leadership have been instrumental in driving proactive change and unprecedented growth across all aspects of BKA FM.
Since assuming his position five years ago, Stuart has implemented a strategy focused on achieving market growth by offering truly integrated solutions. This approach has resulted in sustained growth, with revenue increasing by over 50% and staffing by 42%.
Over the past year, BKA FM has successfully secured several new high-profile clients and demonstrated exceptional financial performance, establishing their business’ strength and adaptability. BKA FM’s emphasis on delivering qualitative, outputbased solutions to client requirements has expanded its portfolio to include a wider range of mixed-use facilities, enabling effective management of client expectations.
“Looking towards the future, BKA FM’s focus is on energy measurement, data collection and energy reduction management for existing buildings through informed decision-making. Our strategy revolves around exceptional customer service and efficient delivery, with new integrated targets aimed at reducing energy consumption in our clients’ buildings. We collaborate with one of our group
companies, Dutco Over Technologies LLC (DOT), enabling real-time data capture of energy consumption versus building performance in operational existing buildings. This unique technology allows us to optimize the use of building plant and equipment, continuously driving down energy costs without significant capital investment from the property owner. We leverage our comprehensive suite of Internet of Things (IoT) capabilities to demonstrate opportunities for efficient operational delivery and effective control of building assets.
Another key aspect of our strategy is to continue focusing on customers who truly understand the value of facilities management. We are selective in our approach and prioritize quality and service delivery over chasing contracts solely based on the lowest price.
This approach enables BKA FM to uphold their commitment to delivering exceptional service while pursuing avenues for growth and expansion, aligning with our overarching strategic objectives.”
- Stuart McGregor
WITH A CAREER SPANNING OVER 27 YEARS, TAREK HAS EXTENSIVE EXPERIENCE AS A SENIOR ASSET MANAGEMENT
PROFESSIONAL AND AN EXCEPTIONAL TRACK RECORD IN LEADERSHIP POSITIONS WITH GLOBAL ENTITIES ACROSS BOTH PUBLIC AND PRIVATE SECTORS.
Tarek Nizameddin is the Chief Executive Officer at AG Facilities Solutions (AGFS), joining the company in January 2022. In his role, he is responsible for providing strategic direction and leadership to drive transformation and innovation within the business, as well as overseeing AGFS’s regional operations.
With a career spanning over 27 years, Tarek has extensive experience as a Senior Asset Management professional and an exceptional track record in leadership positions with global entities across both public and private sectors. His areas of expertise include Asset Management, Real Estate Development, Facilities Services, and Business Development.
Prior to joining AG Facilities, he has held senior roles within leading regional organisations including Ejadah Asset Management Group, Damac, Dubai Holding Real Estate, Musanada and Corner Stone Property Management. As a well-established leader in the region, Tarek is widely recognized for his transformational and innovative approach. He received the Personality of the Year award at the 2021 Innovation in FM Awards and was ranked sixth on the Middle East FM Power List in 2022.
CEO | EMIRATES NATIONAL FACILITIES MANAGEMENT (ENFM)
Mohammad Abdul Karim Khamis is a young Emirati from Dubai and one of the visionaries, energetic and respected Facilities Management experts in the UAE marketplace. He has completed his graduation of Bachelor in Civil Engineering & Master’s in Strategic Management as well as a certified professional in Owner Association by the Real Estate Regulatory Authority RERA, well trained as Sustainability Facility Professional (SFP) from International Facilities Management Association (IFMA) in New Orleans, Louisiana-USA and Facilities Management
Transformation from Middle East Facilities Management Association (MEFMA) which helped him to have overall 17+ years hands on experience in Managerial and Operational levels to lead and strategize the Integrated Facilities Management business.
Mohammad served in various capacities in senior positions and as a General Manager to one of the well-reputed organizations in UAE. Since inception from establishing and setting up a company with stringent policies & implement in an effective way during his tenure, and it’s running in successful manner and compete with market players.
Being an Emirati, he explored and influenced with FM leaders, government departments in UAE and with top-notch clients are listed as Federal Authority For Identity, Citizenship, Customs & Ports Security, Emirates Diplomatic Academy, Ministry of Finance, Ministry of Culture and Knowledge Development, Securities and Commodities Authority, Ministry
of Community Development, Dubai Health Authority, Center of Waste Management (Tadweer), General Civil Aviation Authority, Dubai Police, IACAD & Mohammed Bin Rashid Housing Establishment and many more. In 2019, Mohammad has started his new journey with the challenge to transform Emirates National Facilities Management (EnFM), business arm under Emirates Transport group & Etisalat Facilities Management that belong to UAE Investment Authority (EIA) into a full swing TFM services operational entity. With his Strong personality, through Strategic Planning, Financials Management, Cultural Fit as well as Business Development & Operational Excellence in place. EnFM has witnessed drastic growth both in terms of financial and business expansion.
Over EnFM service coverage reaches to 950 locations covering all the emirates and manpower strength reached to 3600 staffs. Mohammad has developed in-house capabilities and capacities to reduce the subcontracting dependencies in strengthening overall service delivery model for EnFM and institutionalized B2C new line of business. He is well known for establishing FM Companies bench marking with the FM Industry standards. Embarking on his journey of FM Excellence. In 2022, Mohammad won “CEO of the Year” in Facilities Management Awards for 2022 and other associated awards such as “Best Service Provider of the Year in 2021 from Federal Authority for Identity and citizenship”, “Technology and Innovation in FM in 2021”, “Engineering Service of the year in 2022” and more to come in the coming years
MOHAMMAD SERVED IN VARIOUS CAPACITIES IN SENIOR POSITIONS AND AS A GENERAL MANAGER TO ONE OF THE WELL-REPUTED ORGANIZATIONS IN UAE. SINCE INCEPTION FROM ESTABLISHING AND SETTING UP A COMPANY WITH STRINGENT POLICIES & IMPLEMENT IN AN EFFECTIVE WAY DURING HIS TENURE, AND IT’S RUNNING IN SUCCESSFUL MANNER AND COMPETE WITH MARKET PLAYERS.
Dr. Ansari embarked on his remarkable journey in the UAE over thirty years ago as an engineer, and through his unwavering commitment and tireless efforts, he has ascended to the esteemed position of Group Chief Executive Officer at Adeeb Group. Throughout his illustrious career, Dr. Ansari has been instrumental in serving a diverse range of clients
across various industries and verticals within the construction and Facilities Management sectors. His wealth of experience and expertise has earned him the prestigious Fellow membership status in the Institute of Workplace and Facilities Management (IWFM).
As the visionary Group CEO of Adeeb Group, Dr. Ansari spearheads the company’s sustainable growth strategy and actively contributes to the enhancement of the Facilities
Management market in the region. Recognizing the ever-evolving nature of the industry and the escalating expectations of customers, he consistently advocates for swift technological advancements, process optimization, and the continual development of human skill sets. Being acutely aware of the labor-intensive nature of the FM industry, Dr. Ansari places great emphasis on ensuring the welfare and professional growth of his staff, making it an integral part of his mission.
With his profound insights into current market trends, Dr. Ansari staunchly supports embracing progressive change to propel both the community and the industry forward. His primary focus at present lies in positioning Adeeb Group as a futureready organization, well-equipped to tackle the challenges of a rapidly growing and fiercely competitive market.
Beyond his exceptional professional contributions, Dr. Ansari actively volunteers in esteemed professional organizations such as IWFM, MEFMA, and EEG, tirelessly serving the FM community. Notably, he holds the esteemed position of Chair of IWFM UAE since 2021, exemplifying his dedication to advancing the field.
Dr. Ansari remains resolutely optimistic about the unprecedented growth and resilience of the region’s real estate market. He attributes this success to the progressive culture nurtured in the UAE, which consistently inspires and motivates greater achievements and advancements. Expressing deep admiration for the courage, determination, and visionary leadership of the UAE’s leaders, Dr. Ansari provides unwavering support to their ambitious development plans. He further underscores the pressing need for real estate professionals to prioritize sustainability, aligning with the nation’s ambitious goals. Dr. Ansari urges industry stakeholders to adopt rigorous methods and innovative practices to meet these targets, fostering responsible citizenship within the UAE and beyond.
Prabhu Ramachandran is the founder and CEO of SaaS proptech company Facilio Inc. The company offers an operations platform that connects people, systems and processes to deliver smart and sustainable buildings. Their suite of software solutions seamlessly consolidates building data, optimises performance, and streamlines portfolio operations, all within a single, unified interface. Headquartered in the city of New York, with offices located in Dubai, London, Chennai, Australia, and Singapore, Facilio is a truly
global enterprise. Facilio is backed by prominent investors such as Accel Partners, Tiger Global Management, Dragoneer Investment, and Brookfield. The driving force behind Prabhu and his co-founders’ journey with Facilio was their collective vision to bring about radical digital transformation in the property operations space. Their unified platform is designed to catalyse a shift from traditional, tactical facilities management towards a more intelligent and predictive facilities experience. By harnessing the power of the cloud & IoT, Facilio enables facilities managers and property
operators to unlock the highest levels of efficiency and sustainability. With over 18 years of expertise in product development, business strategy, and customer experience, Prabhu Ramachandran brings a wealth of knowledge to his role as CEO. His previous endeavours have spanned the domains of enterprisescale software for IoT-based connected services, sustainable building solutions, and telecom network management. His vast experience, coupled with a formidable & talented team of 200 Facilians, have successfully unlocked a new era of efficiency, sustainability, and innovation in the real estate industry.
“It is extremely fulfilling to look back over the last five years and see how far we have come as a collective force, truly transforming the way buildings are managed today. Property operators and FM service providers across the UAE are upending their current operations & maintenance tech stack and embracing a unified platformbased approach to operations. This has helped them accelerate their business growth and deliver a world-class experience for tenants and customers. We are honoured to be front-ending this movement and working with progressive enterprises to make this shift possible,” said Prabhu.
WITH OVER 18 YEARS OF EXPERTISE IN PRODUCT DEVELOPMENT, BUSINESS STRATEGY, AND CUSTOMER EXPERIENCE, PRABHU RAMACHANDRAN BRINGS A WEALTH OF KNOWLEDGE TO HIS ROLE AS CEO.
Mohamed Saadeh served as the General Manager at Darwish Interserve Facility Management, bringing a wealth of experience and expertise to the company. During his tenure, Saadeh played a crucial role in implementing various changes that propelled the company forward, particularly in terms of innovation and sustainability.
Innovation was a key focus for Mohamed at Darwish Interserve Facility Management. Recognizing the rapidly evolving landscape of facility management, he spearheaded several initiatives to streamline processes, enhance efficiency, and improve customer experience. He also introduced cutting-edge technologies, such as smart building systems and Internet of Things (IoT) devices, to
optimize facility operations. These innovations allowed for real-time monitoring of various parameters, including energy consumption, occupancy levels, and equipment performance. By leveraging data analytics and automation, Mohamed enabled the company to proactively identify and address potential issues, resulting in improved service delivery and cost savings for clients. Moreover, Mohamed fostered a culture of innovation within the organization by encouraging employees to think creatively and explore new solutions. He introduced regular brainstorming sessions and cross-functional collaborations, enabling teams to develop innovative ideas and implement them effectively. This approach not only empowered employees but also led to the development of unique service
offerings and differentiated the company from its competitors.
Sustainability was another area of focus for Mohamed, recognizing the increasing importance of environmental responsibility, he initiated several sustainability initiatives within the company which led the implementation of energyefficient practices, including the adoption of renewable energy sources, such as solar power, and the optimization of resource consumption. By promoting eco-friendly practices, Darwish Interserve Facility Management reduced its carbon footprint and contributed to the overall sustainability goals of its clients. Furthermore, Mohamed emphasized the importance of sustainability in the company’s supply chain. He collaborated with suppliers and vendors to ensure the use of sustainable materials and processes, aligning the company’s operations with environmentally conscious practices. These efforts not only contributed to the company’s sustainability goals but also strengthened its reputation as a responsible and forward-thinking organization.
Under Mohamed’s leadership, DIFM experienced significant growth and success. The company’s reputation as an innovative and sustainable facility management provider grew, attracting new clients and expanding its market presence. His strategic vision, coupled with his emphasis on innovation and sustainability, transformed the company into a leader in the industry.
In conclusion, Mohamed Saadeh’s role as General Manager at Darwish Interserve Facility Management was marked by his commitment to innovation and sustainability. Through the introduction of advanced technologies, fostering a culture of innovation, and implementing sustainable practices, Saadeh successfully propelled the company forward. His leadership and strategic initiatives enabled Darwish Interserve Facility Management to adapt to the evolving demands of the industry while contributing to a more sustainable future.
Tony Martin is currently the CEO of Al Bonian FM (ABFM) and has been in the region for a total of 15 years. Based in Dubai, UAE. His responsibilities are what you would expect for this role within a SME/FM service provider. Fully responsible for the holistic delivery, operational/ financial performance, award winning, continuing efficiency and improvement of the business, to then report this on a monthly basis to an Executive Committee and then Bi-Annual to the Shareholders.
Tony Martin does what it is you would expect of a CEO to do in a
company such as Al Bonian FM. His role very much focuses on the ‘E’ of CEO. Al Bonian FM have a very flat corporate structure and don’t have the luxury of large BD departments, marketing or support. Therefore, he is by default very hands on and find himself involved at every level of the business, in all aspects especially work winning and contract mobilisation.
Al Bonian FM deliver IFM Solutions and specialised support MEP services. Directly managing all other service providers with a view to absorbing this and then taking in-house. This includes full refurbishment/fit-out if required. The business is diverse and serves many sectors, B2B, B2C and growing
exponentially in delivering FM to the retail and hospitality sectors.
As part of Al Bonian FM’s innovation, improvement and development plan, Tony has considered in this year 2023 to build up a central dedicated Control Room for the operation and oversee of the contracts. The control room will have two (2) full-time Sr. Engineer (1-Electrical / 1-Mechanical).
These Engineers are then able to advise all technical issues at site level in live time. Tony has always been an advocate of efficiencies and synergies among the contracts. He often participates in the discussion and “brain-storming” in Operations where they identify efficiencies such as conservation of energy, sustainability and increase productivity that would benefit both parties (Al Bonian FM and the Client).
In 2022, Tony Martin, the CEO of Al Bonian FM, received personal recognition on four separate occasions, earning individual awards from various professional groups and the FM industry as a whole. These prestigious awards include the Industry Personality of The Year, FM Executive of the Year, CEO of the Year FM Category (from multiple award ceremonies), and Client-Contractor Partnership Award. These accolades highlight Tony Martin’s exceptional contributions and leadership in the field of facility management. Furthermore, Al Bonian FM as a company has also received noteworthy recognition, including being a runnerup in the Partnership Awards FM Category and consistently ranking in the FM Power List published by FMME and CBNME. In the 2022 FM Power List by CBNME, Al Bonian FM secured the 14th place.
IN 2022, TONY MARTIN, THE CEO OF AL BONIAN FM, RECEIVED PERSONAL RECOGNITION ON FOUR SEPARATE OCCASIONS, EARNING INDIVIDUAL AWARDS FROM VARIOUS PROFESSIONAL GROUPS AND THE FM INDUSTRY AS A WHOLE.
Khansaheb Facilities Management, part of the Khansaheb Group, is a rapidly growing facilities management and support services company in the UAE. They deliver international best practice solutions to various clients and draw
on the infrastructure and local experience of the Khansaheb construction business to provide top-notch facilities management and support services. The company operates a selfdelivery business model, supported by a reliable supply chain, to offer
cost-effective and robust services. With a 24/7 helpdesk facility and inhouse teams of technicians, cleaners, security guards, and support service operatives, they cater to individual clients’ needs and requirements.
Khansaheb Facilities Management has offices in Abu Dhabi and Dubai and strives to create safe, clean, and wellmaintained environments that leave a lasting impression, aligning with their vision and mission.
Since July 2019, Renaud Capris leads Enova, a joint venture between Majid Al Futtaim and Veolia created in 2002, providing energy and facility management services for a wide portfolio of public and private clients across the Middle East.
Renaud joined Enova after nearly two decades within the Veolia Group, working in positions across the Energy business in France and Eastern Europe. Renaud previously led Siram by Veolia in Italy, focusing on energy efficiency across a wide portfolio of industries in the region.
Renaud holds an Engineering degree from Ecole Spéciale de Mécanique et d’Electricité (ESME Sudria) in Paris, France.
Since his start as CEO of Enova, Renaud placed a high importance on continuing the digital transformation journey with a strong focus on being customer-centric and supporting clients following the motto #SustainingYourGrowth. Both focus areas became even more visible and crucial during the Covid pandemic, when Enova rose to the challenge and presented as a true partner to clients across all industries.
Another area Renaud is promoting as the company’s leader is the staff well-being. Not only during the pandemic but all year round, he is leading by example and putting staff’s health & safety first.
In addition to a general growth mindset and strategy, Renaud is also passionate about driving sustainability in the MENA region, supporting both private and public entities in reducing their carbon footprints through Energy Performance Contracts. Ideally, all pure FM contracts should be completed by energy and water conservation measures as well as on-site Solar PV plants.
As general manager of bfm - Bloom Facilities Management, Karthik Ragothaman MRICS and the award-winning, integrated facilities management company he leads has been making headlines recently receiving a series of industry awards, while driving new innovations such as AI, datadriven sustainability retrofit initiatives, as well as expanding the company’s operations across the UAE.
In growing the business which is forecast to double in size this year, Ragothaman has demonstrated how setting your sights high, building highly engaged and committed teams though investing in training, and adopting a strategy of continuous improvement can pay dividends.
Ragothaman is responsible for managing and delivering the company’s business strategy, with the objective of maximising shareholder value and returnon-investment. He demonstrates a unique understanding of the operational and maintenance requirements necessary in the built environment, as well as the detailed planning involved in managing clients’ asset portfolios with the goal of assisting them to achieve their real estate objectives.
As a qualified mechanical engineer, Ragothaman is a full member of The Royal Institute of Chartered Surveyors (MRICS) in the FM pathway and RICS assessor, as well as holding an MBA degree.
With over 20 years of professional work experience in the facilities management sector, protecting people, places and the planet are key objectives for Karthik while providing memorable customer experiences through high quality service delivery.
As Managing Director of the Saudi-based integrated facilities management provider Musanadah, Nigel Wright, and the award-winning team he leads, have been steadily penetrating the market, by leveraging the introduction of new BICSc-certified training centres to set new standards across Saudi Arabia. Overseeing the company’s growing IFM portfolio across the Kingdom, Nigel has demonstrated outstanding leadership, determination, and dynamism to introduce international standards to the burgeoning Saudi Arabian FM market. This includes membership of the Institute of Asset Management (IAM) to improve hard services delivery and acquiring the HCISlicense for security services as a differentiator. His daily drive is to oversee the investment in professional
competency, staff learning and development, worker welfare, diversity, and inclusion, as well as gender equality and importantly, Saudization. This investment in people has immeasurably improved Client retention and contributed as a differentiator for new contract wins.
Embracing smart building technology, artificial intelligence and business intelligence to enhance the productivity of buildings, workplaces, and staff as sustainable solutions, Nigel is giving his staff and Client’s access to real-time data, to ensure properties operate efficiently and effectively.
Finally, the red thread for the company is the delivery of market leading customer satisfaction and experience FM; specifically, anticipating his clients’ needs, providing customised solutions to make Musanadah the FM provider of choice in the future.
Bin Dasmal Engineering Technologies & Management Co. L.L.C. (BETAM), an ISO certified company, brings to the region over forty years of expertise in the realm of MEP (Mechanical, Electrical, and Plumbing) services.
We deftly intertwine design and construction of MEP projects, as well as Facilities and Energy Management Services, under one unified entity.
Previously known as Bin Dasmal Contracting Est., the company has evolved to adopt its new identity - Bin Dasmal Engineering Technologies & Management Co. L.L.C. (BETAM).
This transformative step is a crucial part of our rebranding initiative, aimed at better encapsulating our underlying vision, mission, and core values. The renaming signals our ambition to extend our business reach into fresh markets and diverse industries.
BETAM has been instrumental in the engineering industry, carving a niche for itself in specialized engineering activities such as Retrofit, Energy Saving, Smart Metering Solutions, and Outdoor Floor Cooling.
BETAM’s Retrofit services provide comprehensive solutions to enhance the efficiency and longevity of existing infrastructures, fostering sustainability
by modernizing and optimizing them for improved performance.
Under Energy Saving, BETAM delivers innovative strategies to reduce energy consumption and carbon footprint, a fundamental part of BETAM’s commitment to sustainability.
The company’s Smart Metering Solutions employ cutting-edge technology to track and optimize energy use in real-time, allowing clients to gain detailed insights into their energy consumption and make data-driven decisions to enhance efficiency.
Finally, BETAM’s Outdoor Floor Cooling system is a pioneering solution for public spaces, significantly reducing heat radiation, improving comfort, and contributing to urban heat island reduction.
BETAM is renowned not only for its versatile facility management services and specialized engineering services but also for its leadership in integrating sustainable practices into its operations and services. We hold a strong belief in the critical role of environmental stewardship in facility management.
At the forefront of sustainable innovation, BETAM has launched several initiatives aimed at creating more resilient and sustainable communities.
Among these, Indoor Vertical Farming, Poly Houses, and Net Houses using Controlled Environment Agriculture (CEA) represent groundbreaking steps towards sustainable agriculture and food security and resilience against climate change.
Looking ahead, BETAM aims to broaden its sustainability initiatives even further. They aspire to offer even more energy-saving options to their clients, focusing on solutions that merge operational efficiency with environmental accountability.
Through their consistent commitment to sustainable practices, BETAM continues to set itself apart in the realm of facility management, demonstrating that operational success can be achieved while respecting the environment.
Berkeley, with a continuously expanding workforce of over 7,000 skilled and professional employees, is entrusted with the management of a significant portfolio of properties. It offers a diverse range of services to prominent local and international companies operating in the United Arab Emirates.
As Berkeley progresses, it actively forges valuable partnerships and remains dedicated to driving positive transformations that benefit all its stakeholders. The company’s performance and operations adhere to global standards and best practices, as evidenced by its ISO 9000 accreditation since 1995, ISO 14001, ISO 18001, and BICSc Certification. Furthermore, Berkeley proudly holds membership in MEFMA
With a presence spanning over 39 years in the Kingdom of Saudi Arabia (KSA), Initial Saudi Group has established itself as a prominent provider of integrated facility management solutions. Its operations extend to more than 30 cities across the Kingdom, serving a diverse range of organizations. The company boasts a workforce of 22,000 full-time employees and maintains offices in Jeddah, Riyadh, Dammam, and Dubai.
Initial Saudi Group’s facility management services are comprehensive and tailored to meet the specific needs of its clients. Leveraging a state-of-the-art Computer-Aided Facility Management (CAFM) system, the company offers a
(Middle East Facility Management Association).
Moving forward, Berkeley’s strategic vision entails pursuing growth and
expanding its business divisions. This includes undertaking new projects and successfully executing those already in the pipeline. By embracing these initiatives, Berkeley aims to fortify its presence in the market and continue delivering exceptional services to its clients while upholding its commitment to excellence and continuous improvement.
range of FM hard services, including building and grounds maintenance, MEP (Mechanical, Electrical, and Plumbing) maintenance, asset management, civil works, interior fit-out, and renovations. Additionally, its FM soft services encompass cleaning, hygiene, and waste management; security;
landscaping; pest control; as well as concierge and housekeeping services. Renowned for its expertise, Initial Saudi Group collaborates with prestigious brands and works on iconic projects in the region. Its commitment to excellence and the utilization of advanced technologies enable the company to deliver top-notch facility management solutions. With a focus on efficiency, sustainability, and customer satisfaction, Initial Saudi Group continues to make significant contributions to the FM industry in KSA.
Formally established by Dubai Islamic Bank in 2001, Tanmyah is one of the leading facility management service providers in the United Arab Emirates with an annual revenue of AED 411 million consisting of over 8,000 highly qualified and skilled employees. To meet the growing demand for labour facilitation, security and maintenance services in the corporate sector, the company provides quality operational support across the UAE.
Tanmyah has consistently demonstrated operational excellence by ensuring that every project exceeds customer expectations and meets customer requirements in a timely manner. We are dedicated to helping organizations run their businesses more efficiently and achieve better results.
Regarding collaboration with customers and projects, Tanmyah has partnered with numerous entities ranging from hospitals to industry and government agencies to provide FM (hard & soft services), manpower outsourcing services, security services, etc. Our business partners and customers consistently appreciate the service provided and applaud the effort and diligence of our employees. Looking good isn’t enough, but striving to be better every day is what drives us.
Being the CEO of the Company, I’m proud to state that our managers and experts have demonstrated deep knowledge in executing awarded projects to date. We pride ourselves on having gained market dominance over the years due to the contributions of our highly skilled and experienced staff who are amazing at what they do. Our strategies have always been tailored to our clients’ requirements. We value and invest in manpower in the form of the latest technology
and equipment to please our customers with the most skilled and experienced workforce, seamless equipment, upgraded systems and smooth project management.
These days, we serve many organizations, shopping malls, hospitals, offices and industries with one-stop facility management services related to management, cleaning, security, maintenance and professional services. With all the skills and resources to support every aspect of our clients’ portfolios, we believe in finding time-efficient solutions. This is how we approach problems and propose systematic and timely solutions.
We build long-term relationships with customers who have become part of our success stories. Our bespoke solutions ranging from staffing, property maintenance and cleaning to office support solutions are recognized as one of the best in the UAE.
EMCO QATAR Facilities Management is a recently established corporate entity that specializes in providing comprehensive Facility Management solutions, emphasizing a customer-centric approach. The company has demonstrated impressive financial performance, generating revenue exceeding QAR 300 Million. With a workforce of over 3,000 employees, EMCO QATAR Facilities Management operates throughout Qatar, ensuring its services are accessible
across the country.
As a leading provider in the field, EMCO QATAR Facilities Management is committed to integrating a wide range of Facility Management services to meet the diverse needs of its clients. By adopting a customercentric approach, the company aims to deliver tailored solutions that prioritize customer satisfaction and exceed expectations.
With its substantial workforce, EMCO QATAR Facilities Management
possesses the resources and expertise necessary to efficiently manage various facilities across Qatar. The company’s dedicated employees bring their skills and knowledge to every project, ensuring high-quality service delivery and a seamless customer experience.
Through its commitment to excellence and innovation, EMCO QATAR Facilities Management is poised to become a prominent player in the Facility Management industry in Qatar. By continuously evolving and adapting to market demands, the company strives to provide outstanding service, enhance operational efficiency, and contribute to the overall development of the facilities management sector in the country.
With over 20 years of experience working internationally across a wide range of companies and industries, David Stockton’s exceptional expertise in strategic planning and financial management, customer engagement as well as the attraction and development of talent has led to a distinguished career that witnessed him
successfully lead organizations operating in high growth sectors such as people & technology outsourcing, aviation, logistics and hospitality.
Combining the experience and learnings he has acquired throughout his career, every year David takes his responsibility of leading Dulsco to a new era of growth and opportunities as the company CEO and Managing Director. He is strongly committed to innovation and sustainability and fosters greater synergies among the company’s employees, its customers and the communities where it operates.
Mace’s facilities management business plays a vital role in ensuring exceptional workplace experiences through efficient organization, particularly in supply chain management. With years of industry expertise, Mace excels in managing large and complex corporate real estate portfolios, optimizing productivity and inspiration within workspaces and improving overall portfolio performance.
At Mace, the focus is on delivering unforgettable experiences for end users across various building types, including workplaces, residential properties, and educational institutions. The company offers comprehensive facilities management services worldwide, handling property and estate operations so that clients can dedicate their attention to core business activities.
As one of Mace’s key growth engines, alongside Develop, Consult, and Construct, the facilities management division leverages the broader group’s knowledge to create tailored solutions. These solutions help clients strike the delicate balance between efficiency and workplace experience while delivering outstanding service.
Dilip has led the Reliance Group since 2003, as a facility management company in Dubai to now an asset management company in Dubai, Abu Dhabi, london and Doha.He is widely regarded as an industry leader for his contributions to his organization and to real estate industry in the Middle East, Asia and now in the UK. Dilip has successfully maintained the company’s growth trajectory. Dilip’s commitment to incorporating technology, efficient processes, and modern management tools has kept Reliance at the forefront of the industry, allowing the company to capitalize on new opportunities and enhance its service offerings.
Dilip sits on the Board of MEFMA, the facility management association for Middle East, he has been part of academia, where he has been a visiting faculty professor at the
prestigious Herriot watt university.He also sits on the executive committee of the Indian business and professional council (IBPC).
David King is the Managing Director of VERTECO, a company that has undergone a remarkable transformation under his leadership. What was once a water conservation organization has evolved into a renowned entity known for its disruptive smart IoT technology and unwavering commitment to sustainable facilities management solutions. David’s strategic vision and dedication have propelled VERTECO to become pioneers of sustainability in the region.
Through the continuous integration and delivery of smart technology, VERTECO has garnered a reputation as a trailblazer in the field of sustainability. Thanks to their innovative solutions, the majority of the UAE’s key facility management companies have experienced substantial improvements in environmental efficiency, operational effectiveness, hygiene standards, and commercial performance.
David’s adept leadership became especially evident during the challenging times brought about by the pandemic. With many of the company’s service industry clients severely affected, his guidance ensured that VERTECO not only weathered the storm but also thrived. Companies such as Dubai Airports and Expo 2020 have achieved remarkable reductions in their environmental footprint and exceeded their sustainability goals, thanks to VERTECO’s groundbreaking smart washroom technologies, intelligent water management systems, and water-saving solutions.
VERTECO’s journey from its roots in water conservation to its current position as an industry leader has been nothing short of extraordinary. Their commitment to incorporating cutting-edge technology has revolutionized the field of facilities management. They have demonstrated that organizations can operate in an environmentally conscious manner while maintaining efficiency and profitability.
The impact of VERTECO’s work extends beyond the borders of the UAE. Their innovative approach to sustainability has inspired organizations in the region and beyond to adopt responsible practices. By championing the use of smart technology, VERTECO is actively driving the adoption of forward-thinking solutions to address pressing global challenges.
The success of VERTECO can be attributed to the collective efforts of a passionate and dedicated team. David has fostered a culture of excellence within the organization, encouraging creativity, collaboration, and continuous improvement. Leveraging their expertise and ingenuity, the
team consistently delivers groundbreaking solutions that exceed expectations and catalyze positive change. Looking forward, VERTECO remains steadfast in its commitment to advancing sustainability through innovation and collaboration. By harnessing the power of smart IoT technology, they will continue to develop cutting-edge solutions that empower organizations to optimize their operations while minimizing their environmental impact. With a bright future ahead, VERTECO is poised to lead the way towards a greener and more prosperous world, where sustainable practices are the norm. And at the helm of this transformative journey is David King, a visionary leader dedicated to creating a sustainable future for generations to come.
EPSCO started out in 1995 from very humble beginning driven by passion a clear vision, dedication, and hard work by all the staff that joined us having a strong belief in quality and value for money. The company was focused on two areas – water and air that were permanent-
ly linked to quality, environment, health, and safety. Over the years the company has grown into an international group in twelve countries on three continents with 18 branches specializing in services with quality, environment, and safety issues at the forefront of the business.
ETS is an established pest control, facility management and trading company in the UAE. Its vision is to create a healthier and more successful region by assisting customers with all their needs within their areas of expertise. ETS strives to understand how each of its clients’ unique situation which is why it approaches each job with that in mind.
The company provides individualised service to address the specific needs of its customers while offering advice on how to prevent further issues in the future. It endeavours to provide customers with advanced technology and employ a team of field officers to ensure it is working in the most effective way. ETS’ pest control team has developed relationships with equipment and chemical manufacturers to better its understanding of the options available.
All its maintenance staff are thoroughly trained prior to working on any systems while the interior fit out design team understands how to create a space that suits the needs of the customers.
As a leading FM service provider in KSA, Muheel prioritizes excellence, innovation, and assurance. With a workforce of over 3,000 colleagues spread across the entire country, the company has established itself as a prominent player in the industry.
Muheel serves clients in both the public and private sectors. Since its inception in 2008, the company has transformed into one of Saudi Arabia’s premier
facilities management companies. Its visionary goal is to “Help Create Better Places to Work and Live.”
Muheel offers Integrated Facilities Management (IFM), a comprehensive approach that consolidates all property services (such as cleaning, maintenance, security, and specialist services) into a single contract, managed by a dedicated team. By bundling services together, clients can enhance service quality,
reduce costs, and streamline contractor relationships, ultimately saving time, resources, money, and energy.
One of Muheel’s distinctive features is its self-delivery model, which means services are performed by its own teams rather than subcontractors. The company’s success lies in its ability to customize service solutions according to clients’ specific needs, as well as the high-quality training and equipment provided to its workforce and frontline supervisors. This ensures the consistent delivery of services on a daily basis.
In 2016, Muheel underwent a rebranding process following the Joint Venture signing between Al Muhaidib and Abdul Latif Jameel. This partnership grants Muheel access to the support and expertise of both customer servicefocused companies and their subsidiaries. With this extensive backing in vehicles, financing, insurance, materials, equipment, and labor supply, Muheel is empowered to provide cost-effective and agile Integrated Facilities Management solutions to its clients.
Sodexo Facilities Management is a global leader in providing integrated facilities management services. With a presence in over 80 countries, Sodexo offers a wide range of solutions to enhance the quality of life for its clients and their employees.
Sodexo Facilities Management focuses on delivering services in areas such as catering, maintenance, cleaning, security, and more. By offering comprehensive facility management solutions, Sodexo aims to optimize operational
efficiency, reduce costs, and improve the overall workplace experience.
The company’s approach is rooted in sustainability, innovation, and customer-centricity. Sodexo leverages its expertise and global resources to deliver tailored solutions that meet the unique needs of each client. By utilizing best practices and cutting-edge technologies, Sodexo Facilities Management strives to create safe, productive, and enjoyable environments for its clients and their occupants.
Stuart was a joint founder of Enviroserve (with Brian Wilkie) in 2004, and currently serves as Managing Partner. Stuart has been instrumental in creating change in the Middle East Africa Region on Environmental and Sustainable processes.
From modest beginnings, at their Headquarters in Dubai, Stuart was actively involved in pioneering and legislating
a multiple number of environmental programmes for the UAE and the Region.
From the control and use of Ozone Depleting Substances to the creation of the E-Waste recycling industry in various regional countries, Stuart liaises directly at Ministerial and Advisory level, providing support and advice on various environmental topics.
In 2017, Stuart lead the design and build of the world’s largest integrated electronic and specialised waste processing facility. 30 years in the UAE, Stuart was Commercial Manager for DHL Worldwide Express Gulf, before commencing his own businesses in 1998. Born and educated in Zimbabwe, he is on the Board of two companies.
As Chief Development Officer, can you tell us about your role in shaping the future of RAK Properties and its developments?
RAK Properties has a rich portfolio of exciting and diverse large-scale projects in the pipeline across the Emirate, which is one of the reasons I was drawn to the role of Chief Development Officer (CDO).
As CDO, I will be primarily responsible for developing RAK Properties’ land bank, but I will also be closely involved in identifying and advancing future projects in Ras Al Khaimah, in line with the RAK Vision 2030.
Developing RAK Properties’ land bank includes growing the company’s master planned communities to provide a variety of residential, hospitality and commercial real estate products and assets.
At RAK Properties we are committed to developing the highest-quality communities that exceed our customers’ expectations, which I am confident delivering, following many years’ experience leading large-scale, mixeduse residential and commercial property development across the UAE. I also bring a breadth of knowledge from 25 years’ working in the real estate industry
I am very excited to execute RAK Properties’ community-centric vision, that aims to provide so much more than just a building to live in. Our goal is to deliver exceptional residential communities to the people of Ras Al Khaimah, and for those wanting to invest in this growing tourism hub. Ultimately, what we have planned over the coming months and years will enhance peoples’ lives and embody the spirit of RAK.
What are some of the unique features of RAK Properties’ developments, and how do they set them apart from others in the market?
As an ambassador and active contributor to RAK Vision 2030, RAK Properties’ developments honour the natural beauty of Ras Al Khaimah. We are fortunate to have a beautiful waterfront setting within which to build our developments thatadds something extra special to what we offer here. By integrating the natural environment into our communities, protecting the beautiful mangroves and the authentic wildlife that surrounds us we truly believe in embracing a sense of place.
Because we are committed to developing the highest quality communities in nature, our developments provide a superior living experience, through beautifully designed homes, a rich array of amenities and beachfront living
In an exclusive interview with CBNME, James Marsh, Chief Development Officer at RAK Properties, gives us an insight into the latest projects, their sustainability goals, and how they are an active contributor to RAK’s Vision 2030 and the real estate mandate, by developing destinations that feed into the economic, societal, and environmental pillars of the emirate. >>>
Our goal is to enhance the lives and places that we develop through our diverse and unique portfolio of lifestyle projects. We will bring to life a dynamic portfolio of communities and holiday destinations, that will add value economically, environmentally, and socially to the Emirate of Ras Al Khaimah.
How does RAK Properties approach sustainability in its projects, and what measures are taken to minimize the environmental impact of its developments?
Sustainability is at the heart of our projects at RAK Properties, and we apply this outlook to every part of our developments.
To us sustainability is a long-term commitment to enhance the lives we touch and the places we create, whether it be through generating long-term financial returns, prioritising community wellbeing, or protecting the natural environment.
Firstly, regarding our people and team, we are committed to their economic sustainability by ensuring that we provide opportunities for growth and enrichment in both their careers and personal lives.
We ensure we maximise long-term financial well-being for our shareholders and investors by making more responsible decisions throughout our operations, meaning that we balance financial gain with positive social and environmental outcomes.
We seek to establish communities that can be sustained for years to come, which is why all our developments put the people who will live there first.
When it comes to the environment, sustainability goes way beyond simply implementing an Environmental, Social and Governance (ESG) strategy and adhering to the minimal government regulations.
We are proud and fortunate to be based in the nature emirate, and consequently one of our priorities is to preserve, protect and enhance our stunning natural environment. We achieve this by integrating nature into our communities, responsibly using scarce water resources, saving energy costs, and protecting the beautiful mangroves and wildlife.
We believe we have a responsibility to drive the long-term
success of RAK, our shareholders, and to enhance our communities and the natural environment. We don’t look at the short-term. Our vision is long-term, and our core principles are to provide quality homes, neighbourhoods, and communities that, for people to appreciate, enjoy and stay for a lifetime.
Can you tell us about some of RAK Properties’ recent projects, and what sets them apart in terms of design and innovation?
We have a number of recent projects, including the successful sale of Julphar Residence at the heart of Al Reem Island in Abu Dhabi. We have recently launched an extension to the popular Marbella Villas development, alongside the second phase of Bay Residences, located on Hayat Island in Mina Al Arab. Both offer residents fantastic waterfront living with access to pristine beaches.
Bay Residences phase 2 offers 324 apartments, ranging from studios to three-bedroom units, across two towers The residents will have direct beach access, which evidently proved popular as when the apartments sold out within hours of its launch.
The Bay Residences neighbour the Intercontinental Mina Al Arab Resort & Spa, which has had a highly successful first year and the luxury Anantara Mina Al Arab Resort, which is due to open later this year and features Maldivian inspired overwater villas, a first for the Emirate.
Our residential developments provide beautifully designed homes and a rich array of including swimming pools, playgrounds, shops, cafes, restaurants, sports and leisure. Each community is richly landscaped with local parks with walkways, cycling and jogging tracks And of course, not forgetting all residents have access to pristine beaches and lagoons.
How does RAK Properties manage the expectations of its clients and stakeholders, and ensure that they are satisfied with the final product?
At RAK Properties we have established our own Customer Service Centre, which helps all clients and future residents with completion of the sales process, handover of their new home or property and aftercare services related to ongoing maintenance.
There are opportunities for residents to benefit from local events during the course of the year and new promotions such as leisure activities and new product launches from local retailers.
What role does RAK Properties see itself playing in the future development of the emirate and the country as a whole?
RAK Properties is an ambassador and active contributor to RAK’s Vision 2030 and the real estate mandate, by developing destinations that feed into the economic, societal, and environmental pillars of the emirate.
We also contribute to the broader vision of Ras AlKhaimah to promote the emirate as the nature emirate and an authentic and desirable UAE destination for tourists. RAK Properties play an active and collaborative role within the RAK ecosystem, leveraging Emirate-wide initiatives and leading the way to initiate the RAK story as a holiday destination.
Delivering on Ras Al Khaimah’s mandate of creating a sustainable economy and society, we are doing our part as we foster community driven activities and carry out our placemaking strategy for Mina
Al Arab to be the location for urban island and waterfront living, that has people’s longterm wellbeing as a key pillar. Through our financially viable business model, we aim to deliver an effective contribution to the expansion of the economy. Already, our contribution to the UAE economy is evident when it was announced that we were a key contributor as UAE stock markets closed in the green on Wednesday 17th May 2023, as our new project launches drove investment into the emirate and UAE as a whole.
We are committed to the long-term growth and development of RAK, and to playing an important role in delivering the government’s vision for the nature emirate.
How does
balance its focus on growth and innovation with its commitment to responsible development and social responsibility?
We are ideally situated to drive growth and innovation in core industries in the UAE, including real estate, hospitality, and tourism. In order to generate longterm growth and create innovations of value, it is necessary to create sustainable and successful developments
where people aspire to live, work, and play. This is why we consider our environmental and social responsibility in everything we do and have embedded the UN Sustainable Development Goals (SDGs) into our operations, as we aspire to enhance people’s lives while protecting land, nature, and the environment.
As part of our Environment and Sustainable Report, we carried out an assessment that found 11 SDGs on which RAK Properties can have a meaningful impact. As a result, we are developing quality residences and commercial buildings sustainably. We are also ensuring that our spaces are safe and accessible to all, and that our developments are
designed to promote the wellbeing of residents. We are also investing in sustainable supply chains, optimising our energy use, and designing buildings that are energy-efficient and can be constructed sustainably, in order to control our impact on the climate.
Further, as an active contributor to RAK Vision 2030, and ‘We the UAE 2031’ vision, we are aligned with the government’s 10-year strategy for attracting investment and driving sustainable innovation in the country. Therefore, we are constantly measuring our impact and seeking new ways that we can contribute to and drive the fulfilment of the SDGs both locally and globally.
LAUNCH THE FIRST 100% ELECTRIC WASTE TRUCK IN THE UAE
In support of the UAE’s net-zero ambitions and sustainability agendas, Renault Trucks Middle East and Al Masaood in collaboration with Tadweer, launched the first 100% electric waste truck in the United Arab Emirates, the first fully electric heavy truck launched in the Middle East. The first Renault 100% electric truck will
be used by Tadweer, the sole custodian of waste management for the Emirate of Abu Dhabi, to collect waste household in Abu Dhabi. The truck was manufactured by Renault Trucks, under the dealership of Al Masaood, following the signing of an MoU between Tadweer and Al Masaood during the EcoWaste Exhibition and Conference.
Being the first electric heavy truck operating in the region, the Renault Trucks E-tech truck will also run a pilot programme to gauge the vehicle’s performance in the high temperatures such as the capital’s summer heat, in addition to addressing logistical challenges such as charging station availability along key routes.
Renault Trucks & Al Masaood, two partners committed to a more sustainable future
“Renault Trucks has a legacy of providing market-leading transport solutions for nearly 130 years, and we have succeeded because our eye is always out on the future needs of the industry,” said Olivier De Saint Meleuc, President of Renault Trucks International. “The imperative for today is to tackle global warming, and we are proud that our state-of-the-art trucks are able to address the global requirement for low or zero emission vehicles, and to also contribute
to the UAE’s visionary Net Zero 2050 strategic ambition. We are thrilled that we can bring our own electric mobility vision to the country, thanks to our partnership with Al Masaood, who share our values and future outlook for a zerocarbon future.”
“At Al Masaood, we have made a tangible and firm commitment to support the nation in meeting its Net Zero 2050 strategic initiative, and we do recognize that as a key industrial player in the nation’s capital and in the country as a whole, that we do bear a heavy responsibility in not only lowering our greenhouse emissions, but by providing innovative solutions to private and public partners to help mitigate their own emissions,” said Mohamed El Zeftawi, General Manager of Al Masaood’s Commercial Vehicles and Equipment division. “We are able to deliver these solutions thanks to our strategic partnerships, and with Renault Trucks Middle East and Tadweer, we found partners that can deliver on our aspirations.”
The Renault Trucks D-Wide E-tech has already demonstrated its effectiveness and performance in Europe, with urban centres like Paris and Barcelona adopting nearly 100 of the trucks each to fulfil their commitments to sustainability and their communities. >>>
By using these electric trucks, these two cities will remove over 4000 tons of carbon dioxide from the environment each year, equivalent to removing 1000 cars from the roads annually. With a range of up to 200 kilometres between charges, the trucks have already proven their worthiness from a zero-emissions and performance perspective. Tadweer is keen to start operating this 100% electric truck on Abu Dhabi’s roads to assess and monitor the vehicle’s performance in the summer temperatures.
The first 100% electric waste truck in the UAE supports Tadweer in achieving its mission through building an integrated waste management system and achieving a circular economy.
The Renault Trucks D Wide 26t E-Tech Electric is the ideal vehicle for urban waste collection with low operating costs while maintaining optimal range and payload. Equipped with 23m3 GoricaFarid electric garbage compactor, this 100% electric Renault Trucks E-Tech D Wide P6x2 will be operating, almost silently with zero tailpipe emissions.
“Tadweer has established its position as a pioneer in waste management and driving a sustainable future. The company incorporates state-of-the-art and modern technologies to ensure successful operation, while supporting Abu Dhabi’s Environment Vision 2030 and the UAE’s Net Zero 2050 ambitions as well,” said Ali Al Dhaheri, MD and CEO at Tadweer. “We therefore look forward for our on-going collaboration with Al Masaood and Renault Trucks and are excited to see what this E-Tech Waste management Truck has to offer in terms of performance and efficiency.”
“Our relationship with both Al Masaood and Renault Trucks is characterized by a robust and enduring partnership, and we are confident that this innovative zero-emissions truck will be an important added value to our existing Renault fleet,” added Al Dhaheri.
The launch of the Renault E-Tech waste management truck is also a commitment
to both the UAE’s and the capital’s electrified mobility strategies; strategies which both the country and its capital find themselves at the forefront globally. Only recently, the federal government committed to placing over 800 EV charging stations across the country, while Dubai is moving towards a zeroemissions public transportation sector with electric vehicles now joining the taxi fleet.
“RENAULT TRUCKS HAS A LEGACY OF PROVIDING MARKET-LEADING TRANSPORT SOLUTIONS FOR NEARLY 130 YEARS, AND WE HAVE SUCCEEDED BECAUSE OUR EYE IS ALWAYS OUT ON THE FUTURE NEEDS OF THE INDUSTRY.”Ahmed Motaleb, Product and Market Manager, Greater Middle East, Renault Trucks
“THERE WERE A NUMBER OF VALUABLE FINDINGS FROM THE TESTING PROCESS WHICH WE FURTHER DEVELOPED AND INTEGRATED INTO THE FINAL DESIGN OF THE PUREDECK SYSTEM THAT IS AVAILABLE TODAY.”
Can you explain how the pureDECK self-loading system reduces reliance on tower cranes?
With its innovative self-lifting capabilities, pureDECK provides an alternate means of vertical material transportation. It has a two-tonne lifting capacity and can hoist materials up to fifty metres in height using either an electric or manual winch. As the lifting beam is integrated within the deck design, the system undertakes both the lifting and loading activities to reduce reliance on tower cranes or materials hoists.
Additionally, there are two common situations where the deck can provide increased productivity and economic savings. The first is when the deck is used as an accessory to an existing tower crane strategy to increase the total number of potential lifts per day. The second is when the deck allows early demobilisation of tower cranes during the latter stages of a project (i.e. during the finishes phase where smaller and lighter materials are generally shifted) which can lead to significant rental savings.
The unique modular design provides several key benefits. Firstly, as up to four disassembled pureDECKs fit within a standard 40-foot container, it can be shipped, transported, and stored using a fraction of the space (and cost) of traditional non-modular decks. Secondly, a single deck can be configured to either a static flush deck, a roller deck, or a self-lifting deck simply by adding or removing bolted elements. This “3-in-
1” functionality provides a high level of versatility for the user.
Further versatility is provided when multiple decks are used at the same time. By placing the self-lifting deck on an upper floor and a number of rolling decks on floors below, multiple floors can be loaded at once. In addition, by providing a static deck on the floor below, materials can be shifted between floors without the use of a tower crane. This provides particular benefit to concrete frame subcontractors who can
cycle formwork and shoring without as much reliance on tower cranes.
Could you describe the differences between the static and rolling configurations of the “pureDECK” system?
The static configuration suspends the modular decking panels from underneath the primary cantilevered beams. This provides a “flush” deck level which is matching the slab surface and therefore eliminates the need for a ramp. This allows taller materials to be loaded (such as bathroom pods) and reduces the effort required to shift materials on and off the deck.
The roller configuration involves a dynamic deck which can be opened and closed to allow materials to pass through freely. A key benefit of this configuration is that multiple decks can be stacked directly above each other (to reduce the interruption to façade installation for example), with all decks able to be loaded at all times.
How long did it take to design, develop, and test the “pureDECK” system?
We started developing the pureDECK system in 2021 by creating concept designs and sourcing bespoke proprietary items that were required to ensure the deck functioned as intended. Our philosophy was to conduct initial product development in a virtual space where 3D models, 4D simulations and clashdetection were used to validate the feasibility and practicality of the system.
We then moved to the physical mock-up stage where we fabricated a complete deck. We made regular inspections in the factory to identify possible issues and improvements. Once ready, we installed the deck on project in Dubai and completed a comprehensive load and functionality testing regime.
All in, it has taken approximately 18 months to develop this product to the point of being ready for commercial use.
What were some of the most important considerations during the testing phase of the project?
There were two primary considerations during the on-site testing phase: structural load performance and functionality. The structural testing was necessary to ensure compliance with CE certification and local regulations and validated the design models that we had developed.
The on-site functionality testing was a vital part of the testing process and included everything from assembly, transportation, and installation through to operation of the deck when inservice. Of most importance was the performance of the unique aspects of the deck such as the ease of lifting materials with the electric winch and the practicality of manually retracting the deck.
There were a number of valuable findings from the testing process which we further developed and integrated into the final design of the pureDECK system that is available today.
What are your plans for further development or improvement of the “pureDECK” system in the future?
There are a number of possible improvements to the system which we are currently studying including a mechanical means for retracting the deck and raising the lifting beam (using winch systems). We are also planning to develop additional modular elements to enable customers to order bespoke dimensions of the deck. Ultimately, we will continue to develop and improve the system to meet the ever-changing requirements of the construction equipment industry.
“WE STARTED DEVELOPING THE PUREDECK SYSTEM IN 2021 BY CREATING CONCEPT DESIGNS AND SOURCING BESPOKE PROPRIETARY ITEMS THAT WERE REQUIRED TO ENSURE THE DECK FUNCTIONED AS INTENDED.”
