Business Events Africa — April 2024

Sonto Mayise — Making waves in the business events sector in the continent

Voice

KwaZulu-Natal A majestic centre for business events

The Zulu Kingdom, through the Durban KZN Convention Bureau, provides a hub for business events to bring about tourism growth and socio-economic development.

Across the province, a host of conference and event facilities are set against the backdrop of majestic mountains, sun kissed beaches or bush retreats.

The Convention Bureau, supported by the Department of Economic Development, Tourism & Environmental Affairs and eThekwini Municipality, has successfully hosted over 120 significant business events since 2013.

World-class success

The Province has state-of-the-art Convention centres and meeting venues across the Province. Inkosi Albert Luthuli International Convention Centre is the flagship host of these events, boasting the largest area of column-free, flat-floor, multipurpose space in Africa.

We do business, we do events

Conference or event facilities are also provided by Olive Convention Centre, Tsogo Sun, through Southern Sun Elangeni & Maharani, Zimbali Fairmont, Coastlands Hotel as well as the Greyville Conference Centre, Moses Mabhida Stadium, Royal Show Grounds, Champagne Sports Resort, Alpine Heath, Mfolozi Conference Centre and many others.

We do tourism

When work is done, a few hours’ drive from Durban, the majestic and serene uKhahlamba-Drakensberg Park World Heritage Site beckons. See the hinterland’s big five or visit iSimangaliso Wetland Park, another World Heritage Site, to experience the coast’s rich marine life.

For those in search of insight into the history of the Zulu Kingdom, the province features a number of battle sites, including the site of Cetshwayo’s epic triumph of Isandlwana, or visit Mandela’s capture site in the KZN Midlands.

KwaZulu-Natal also offers seaside golf courses featuring lush, tropical vegetation and championship courses rich in tradition and history – making for a true golfer’s paradise.

Durban, the busiest port in Southern Africa, has started constructing a R200-million cruise terminal, which will host world-class facilities to augment its already-booming cruise ship tourism offering.

With regular flights from Johannesburg and Cape Town, and a growing list of direct international flights, including Durban to London, KZN is becoming more accessible to the world.

For more information regarding business tourism venues and services, please visit: https://zulu.org.za/convention-bureau/

Address: PO Box 2516, Durban, 4000, South Africa

Tel: +27 31 366 7577/80

Email: sonto@zulu.org.za

Cover Feature

COVER STORY

8 Sonto Mayise – making waves in the business events sector.

On the pages

EDITOR’S COMMENT

4 Are we still ‘Proudly South African’?

NEWS

5 Durban ICC unveils new business lounge.

6 Countdown has begun to Africa’s Travel Indaba 2024.

7 FEDHASA announces winners of inaugural hospitality awards.

TECHWATCH

11 What would John Connor say….

SUSTAINABILITY FEATURE

12 CSIR ICC implements several sustainability initiatives.

TECHWATCH

15 Crafting unforgettable experiences: the art of personalised hospitality.

TOP SUPPLIER

16 Providing human interaction at business events.

EXECUTIVE HOUSEKEEPER PROFILE

19 Vincent Anthony — keeps it clean at the Table Bay Hotel.

SHOWCASE ON NELSON MANDELA

BAY

20 Nelson Mandela Bay — a prime conference destination.

CHEF’S PROFILE

23 Georgina Hill says — “You can taste the love in the food.”

GAUTENG EXPERIENCES

24 Bespoke experiences for domestic travellers seeking opulence in the heart of Gauteng.

WINE TOURISM CONFERENCE

27 Wine Tourism Conference to address ways to boost wine tourism profits.

SUSTAINABILITY UPDATE

28 Net Zero Carbon Events publishes seven guidance documents.

WTM AFRICA

30 Africa Travel Week 2024 records significant increase in attendees.

44 years

VOL 44 NO 4 — APRIL 2024

About the cover

Sonto Mayise, of the Durban KwaZulu-Natal Convention Bureau, is a proud advocate of the Province of KwaZulu-Natal.

HOTEL UPDATE

31 The Balalaika — legacy and enduring excellence.

AFRICAN PERSPECTIVE

32 The African opportunity for MICE.

33 Unlocking economic potential: The Africa Free Trade Continental Area Agreement and the future of tourism in South Africa.

VENUE NEWS

34 A new season for Spier Hotel.

35 Hilton announces the opening of Canopy by Hilton Seychelles.

36 Radisson Hotel Group accelerates expansion in Morocco.

37 Index Hotels SA takes over management of the C Resort & Residences.

MARKET NEWS

38 Hostex 2024 shatters 10-year visitor attendance record.

40 City Lodge Hotels partners with SATSA and Sigma to support SMEs.

41 Hospitality in Africa is open for increased business.

SAEC

42 SAACI signs industry working partnership with EGF to drive sustainability.

Association news

EXSA

43 New EXSA board announced.

SAACI

44 Reclaim balance by design.

SITE

45 Growing motivation beyond sales teams.

EVENT GREENING FORUM

46 Revitalising the events industry: A call to action from John Arvanitakis.

AAXO

47 How can you have a zero-waste exhibition?

Regulars

DIRECTORY

48 Directory of associations.

MARKET NEWS

50 AAXO partners with EXSA to elevate exhibition industry standards

INDEX

50 Index of advertisers and contributors.

THE LAST WORD

51 The face of sustainable travellers is evolving: here’s how.

The authority on meetings, exhibitions, special events and incentives management

Published by the proprietor

Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE POSTAL ADDRESS:

PO Box 414, Kloof 3640, South Africa

TEL: +27 (0)31 764 6977

FAX: 086 762 1867

MANAGING DIRECTOR:

Malcolm King malcolm@contactpub.co.za

EDITOR:

Irene Costa gomesi@iafrica.com

SENIOR GRAPHIC DESIGNER:

Vincent Goode vincent@contactpub.co.za

DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za

SALES REPRESENTATIVE:

Irene Costa +27 (0)82 558 7387 gomesi@iafrica.com

PUBLICATION DETAILS:

Business Events Africa

Volume 44 No 4

Business Events Africa has 12 issues a year and is published monthly. This magazine is currently only available in digital format.

Are we still ‘Proudly South African’?

In the 30 years of South Africa’s democracy, so much has changed for the better and in some cases, for the worse.

Honestly, quite a bit has been lost, over the 30 years. I am still proudly South African, but hate that I now have to really dig deep to find the positives at times.

Sustainability has come a long way, and it is really exciting to see how our industry has adopted the Net Zero Carbon Events initiative. This is a definite positive.

What I don’t like is the uncertainty I am currently feeling.

As South Africa, we are heading into what can be seen as one of the most important elections in the history of our country. There are so many challenges that our country is currently facing. My question is: Will change to our government bring more certainty or more uncertainty? Can it get worse? From a country perspective, it can only be positive – something needs to change.

What is my concern?

What will this mean to the business events industry? Change is clearly inevitable… a new government – be it a coalition government – means new regulations… new leaders… and possibly, a new minister of tourism.

These changes can all be quite positive. However, it also means we, as an industry, could be set back, once again. It will

require the industry to educate the new leaders, once again, on the importance of the business events sector and how it really isn’t just tourism.

It appears that every time we take two steps forward in explaining what the importance and the contribution this sector makes to South Africa, we see a change in political leadership and have to go back three steps before we can move forward again.

We often talk about being Proudly South African, but what puzzles me, with all the red tape that goes into the tender processes i.e. BEE certificates, tax compliance, etc. — how is it possible that at times, in our own sector, we see government appointing foreign companies to do the work, that could be done by a local South African company. Not sure how this happens?

I came to the realisation a few days ago that I completed school 29 years ago, which equates to most of our democracy. I am becoming more nostalgic as the years go by.

Nostalgia is fine, but to be honest, it is not a healthy state to live in continuously. We do need to be able to move forward, but it is important to remember where we have come from. I

recently met someone from my school, at an industry trade show, who I hadn’t seen since leaving school. It brought back many wonderful memories. The best thing is that she is in the industry. I look forward to collaborating with her in the future.

On another note, Business Events Africa and EXSA, are working on an exciting project that will run over a couple of months, where we will look at the history of the association, but more broadly, the history of the exhibition industry in South Africa. I will provide more information in the next edition. If you would like to contribute with any information on the history of the exhibition industry, please contact me directly on irene@contactpub.co.za

In closing, we can’t change the country’s current state overnight, but we can vote! Please vote on 29 May! It is one way we can make a change.

Image courtesy of Blueberry Hill Hotel, Johannesburg

Credit: Hein Liebetrau

Durban ICC unveils new business lounge

The Durban International Convention Centre (Durban ICC) proudly announces the grand opening of its newest venture, the Durban ICC Business Lounge. This upscale space, designed to cater to the needs of business executives and leisure travellers alike, is the latest offering from the iconic centre always striving to meet the needs of its clientele.

The launch event, held on 8 April, was attended by esteemed guests, including the full board of directors of the Durban ICC, along with eThekwini Mayor Mxolisi Kaunda and City Manager, Musa Mbhele, underscoring the significance of this milestone for the city.

Commenting at the ribbon-cutting ceremony, Cllr Kaunda noted, “We wish to congratulate the Inkosi Albert Luthuli International Convention Centre, our entity, for the sterling work you are doing for our city. You continue to raise our flag high, and these new facilities will enhance the work you are doing.”

The Durban ICC Business Lounge sets a new standard for sophistication and comfort, offering an exclusive environment for relaxation, private meetings, and networking.

With its high-end amenities and personalised service, the lounge provides a sanctuary for discerning guests seeking a premium experience in the bustling Central

Business District of Durban.

“We are thrilled to introduce the Durban ICC Business Lounge, which represents our commitment to enhancing the hospitality offerings in Durban,” said Ms. Lindiwe Rakharebe, chief executive officer of Durban ICC. “This new venture reflects our dedication to providing exceptional experiences for our guests while contributing to the economic growth and revitalisation of the city.”

The launch event showcased the lounge’s elegant design, contemporary furnishings, and state-of-the-art facilities, all tailored to meet the needs of modern business travellers and executives. Guests had the opportunity to experience first-hand the luxury and convenience of the lounge, which boasts private meeting spaces, high-speed internet access, and a curated selection of culinary offerings.

In addition to providing a premium space for business activities, the Durban ICC is committed to supporting local suppliers

and promoting sustainability. The lounge’s culinary offerings feature a menu crafted from sustainably sourced ingredients, with an emphasis on showcasing the rich culinary heritage of Durban and its surrounding region.

“The Durban ICC Business Lounge represents more than just a space for business and leisure; it embodies our values of sustainability, community, and excellence,” said Durban ICC board chairman, Dr Mduduzi Bophela. “We look forward to welcoming guests from near and far to experience the unparalleled hospitality of the Durban ICC Business Lounge.”

The launch event marked the beginning of an exciting new chapter for the Durban ICC, as it continues to innovate and elevate the hospitality experience in Durban. The Durban ICC Business Lounge is now open Monday to Saturday from 12:00 to 21:00, welcoming guests to indulge in a worldclass experience in the heart of the city.

The ribbon-cutting ceremony marking the opening of the Durban ICC Business Lounge.

Clinton Bonhomme, Durban ICC’s Executive Chef.

Countdown has begun to Africa’s Travel Indaba 2024

Africa’s Travel Indaba, one of the largest global tourism trade shows, is set to take place from 13-16 May 2024 at the Inkosi Albert Luthuli International Convention Centre (ICC).

Drawing thousands of participants, including exhibitors from various African nations and buyers worldwide, the event is not only a platform for business transactions, but also emphasises capacity building and knowledge sharing, benefiting all attendees, including smaller and emerging businesses in the industry.

Deputy Minister of Tourism, Honourable Fish Mahlalela, describes the significance of the event: “This show serves as the premier platform for showcasing Africa’s diverse tourism offerings and experiences. The trade show holds immense significance for the tourism sector and the broader economy. The economic and cultural impact of this trade show is central to the success of our continent.”

Africa’s Travel Indaba 2024 promises unparalleled value for delegates, with tailored networking sessions, insights-driven panel discussions, speed marketing sessions showcasing new tourism products, a sophisticated match-making diary system, airline and Tourism Grading Council pavilions, and a wide array of products from across the African tourism sector.

Floor space at Africa’s Travel Indaba 2024 has already sold out. The participation of twenty-six African countries, solidifies its status as a proudly

Pan-African show. Furthermore, 120 SMMEs will be hosted at the Hidden Gems zone, in collaboration with the Department of Tourism. Preceding the main event is the Business Opportunities Networking Day (BONDay) on 13 May, offering invaluable networking opportunities, thought leadership discussions, and insights into global trends.

Partners for the event and provincial hosts, KwaZulu-Natal Tourism, have organised pre- and post-tours for selected delegates, including media and buyers, to showcase various experiences and products.

Siboniso Duma, MEC Economic Development, Tourism, and Environmental Affairs, expressed enthusiasm, stating: “We are excited to welcome Africa’s Travel Indaba back to KwaZulu-Natal again in 2024. Africa’s Travel Indaba plays a significant role in our tourism growth, as KwaZulu-Natal, and has an immeasurable impact on our economy. Again, this year, we will have several emerging tourism entrepreneurs participating as part of the Tourism KZN, Tourism Enterprise Development Programme to afford them an opportunity to showcase their businesses and lock business deals to help them grow in the sector.”

Commenting on KZN’s readiness to host Africa’s Travel Indaba 2024, Mr. Duma

highlighted the province’s accommodation facilities, stating, “The province has adequate accommodation establishments within a reasonable travel distance to the Inkosi Albert Luthuli International Convention Centre, the venue for the event.”

eThekwini Municipality chairperson of the Economic Development and Planning Committee, Councillor Thembo Ntuli emphasised the significance of Indaba for Durban, saying, “Indaba is an instrumental platform for the tourism industry, which is firmly on the road to recovery. The show has become synonymous with the city of Durban, as we have hosted this tourism showcase over many years. The city’s economy will benefit immensely from hosting this three-day-long trade showcase, as hotel occupancy is expected to be between 85 to 95 percent. In addition, local tourism products and community tourism organisations are ready and eager to engage with buyers, tour operators and travel agencies, to continue selling Durban as the destination of choice.”

The 2023 edition witnessed remarkable growth, with a nearly 62% increase in attendance and over 1,033 exhibiting companies, attracting 8,688 delegates from twenty-two countries and contributed (R451,546,283) to eThekwini’s GDP and R597,051,772 to KwaZulu-Natal, underscoring the event’s significance.

Lindiwe-Rakherebe, chief executive officer of the Inkosi Albert Luthuli Convention Centre, expressed: “The Durban ICC is thrilled to once again host Africa’s Travel Indaba. This prestigious event plays a vital role in showcasing Africa’s rich and diverse tourism offerings to the world. We are fully committed to ensuring that our venue provides the perfect setting for international buyers and media to connect with the best of Africa’s tourism products. With our state-of-the-art facilities and dedicated staff, we are ready to welcome participants from across the globe and make Africa’s Travel Indaba 2024 a resounding success.”

For registration and further details, please visit www.indaba-southafrica.co.za Email: mediaq@southafrica.net or thandiwe@southafrica.net

FEDHASA announces winners of inaugural hospitality awards

The Federated Hospitality Association of Southern Africa (FEDHASA) has announced the winners of its inaugural Hospitality Awards, honouring excellence across the South African hospitality industry. The awards ceremony was held on Friday, 12 April 2024, at the Century City Convention Centre in Cape Town, whilst marking the trade association’s 75 th year.

The Federated Hospitality Association of Southern Africa (FEDHASA) has announced the winners of its inaugural Hospitality Awards, honouring excellence across the South African hospitality industry. The awards ceremony was held on Friday, 12 April 2024, at the Century City Convention Centre in Cape Town, whilst marking the trade association’s 75th year.

“The FEDHASA Hospitality Awards were created to celebrate the incredible talent and dedication of hospitality professionals across Southern Africa,” said FEDHASA Chairperson Rosemary Anderson. “This year’s finalists and winners exemplify the passion, innovation and commitment that drives our industry forward, even in challenging times.”

In her opening remarks, the Honourable Minister of Tourism South Africa Patricia de Lille congratulated FEDHASA on the inaugural awards. “Tourism and hospitality are powerful vehicles to showcase our country and all we have to offer as we draw visitors,” said Minister de Lille. “But it’s the people of our country that are at the heart of our hospitality sector. I want to express my deep gratitude to all the winners. Your commitment is what keeps us at the top of many global destinations. Let us use the euphoria of days like today to motivate us to work harder and exceed standards to be a global leader in hospitality

and tourism.”

Minister De Lille noted that collaboration between the public and private sectors is essential to growing tourism in South Africa. She was pleased to see categories in the awards that are not often recognised, such as Executive Housekeeper of the Year, Front of House Manager of the Year, and Young Professional of the Year.

“I want to assure you and remind you that you are such an important part of this sector,” said Minister de Lille. “We appreciate what you do, and we also appreciate you. When you do your work with pride, it will be recognised.”

The FEDHASA Hospitality Awards showcased the incredible growth opportunities the hospitality industry can offer young South Africans. Take the winner of the Executive Housekeeper of the Year award, Enara Muza of The Silo Hotel. Ms Muza pivoted from a career in teaching, to the hospitality industry in 2008, starting as a runner in a restaurant. Through hard work, dedication and training in housekeeping management, she worked her way up. Today, she oversees a team of thirty staff as the Executive Housekeeper at the prestigious Silo Hotel.

“Stories like Ms Muza’s demonstrate the boundless potential tha the hospitality sector

holds, especially for South Africa’s youth. With its diverse range of roles and opportunities for advancement, the industry provides a pathway for passionate, driven individuals to build meaningful, rewarding careers. As the FEDHASA Hospitality Awards highlighted, the hospitality leaders of tomorrow are already making their mark today, leveraging their talents and ambition to propel themselves and the industry forward. By continuing to foster and celebrate this next generation of hospitality professionals, South Africa can harness the power of tourism and hospitality to drive economic growth and job creation for years to come,” Ms Anderson said.

The 2024 FEDHASA Hospitality Award winners are:

• Culinary Excellence: Clinton Bonhomme, Durban ICC

• Executive Housekeeper of the Year: Enara Muza, The Silo Hotel

• Facilities Manager of the Year: Jannie Roos, Peermont Hotels, Casinos and Resorts

• Food and Beverage Manager of the Year: Anika de Jongh, The Silo Hotel

• Front of House Manager of the Year: Deborah Naicker, ANEW Hotel Hilton

• Hospitality Technology Provider: Profitroom (Leigh Myles)

• Hotel General Manager of the Year: Chris Godenir, The Peninsula All-Suite Hotel

• Leader of the Year: Denise Stubbs, Thokozani Wines

• Manager of the Year — Business Support: David Masawi-McCann, The Silo Hotel

• Restaurant General Manager of the Year: Gabrielle Roland, Century City Conference Centre and Hotels

• Shared Prosperity (ED): Shireen Onia and Michelle Page, Service Gurus

• Sustainability: David Pollock, Hotel Verde Cape Town

• Young Professional of the Year: Kirsty Jamieson, Protea Hotel by Marriott

Nelspruit

• FEDHASA also announced the induction of new members into its new FEDHASA Hall of Fame. These accolades recognise the remarkable contributions and lifetime achievements of hospitality industry stalwarts:

• Arthur Gillis, Platinum Hospitality Holdings

• Clifford Ross, City Lodge Hotels

• Nicky Fitzgerald, Angama

Lee-Anne Singer, chairperson of FEDHASA Cape, encouraged all FEDHASA members to nominate their exemplary employees for the upcoming FEDHASA Hospitality Awards 2025. Nominations for 2025 will open on Monday, 2 September, 2024.

Durban, KwaZulu-Natal announced as the host of the ‘World Water Congress 2025’ in Beijing, China.

Sonto Mayise – making waves in the business events sector

The KwaZulu-Natal (KZN) province of South Africa offers a breathtaking vignette of visuals, ranging from the majestic mountains to the azure sea and white beaches.

Business events are a major economic driver, generating jobs and revenue for communities around the world.

Durban KwaZulu-Natal Convention Bureau has over the years increased KwaZulu-Natal’s business events share on the African continent, with credit to the hard work of the Durban KwaZulu-Natal Convention Bureau.

The Durban KwaZulu-Natal Convention Bureau is ably led by the highly energetic, creative thinker and problem solver, Sonto Mayise, general manager of the Convention bureau. Sonto has been outstanding in relationship development skills and has the ability to key in on strategic partnerships, making the Convention Bureau in KwaZuluNatal one of the most successful bureaux in the continent.

Sonto said you can have the views, the world-class hotels, and state-of-the-art conference centres, but they are meaningless without the warmth of the people.

Sonto was recently appointed to serve on the PCMA advisory board, which is the first time the board has representatives from the Middle East and Africa.

Sonto, is by nature a determined woman, which she has shown by summiting Mount Kilimanjaro in 2019. This is the same determination she shows at work, no matter the task she is faced with. Long before she joined the Durban KZN Convention Bureau, she was making waves in her own right. She is well travelled and is well equipped with

skills that set her apart from the rest, with a Masters in Tourism and an MBA from Universidad Europea de Madrid (Spain), it is clear that Sonto really means business and is a great motivation to many.

The Premier of KwaZulu-Natal at the World Travel Awards.

The Convention Bureau is responsible for bidding for business events nationally and internationally, which have researched potential to contribute substantially to the KwaZulu-Natal economy, and to contribute towards the transformation of the province’s business events sector.

Awards

“Excitingly, KwaZulu-Natal has been recognised in various platforms as the destination of choice for business events, through various awards, as KwaZulu-Natal was announced as ‘Africa’s Leading Meetings & Conference Destination 2022 and 2023 at the 29th and 30th World Travel Awards respectively, announced as Africa’s Best MICE Destination 2024 at the 4th World MICE Awards, at the award ceremony that took place on the sidelines of ITB in Berlin,” Sonto said.

Personally, Sonto was recognised for her work by the World Business Angels Investment Forum — Global Excellence Partnership Award at the World Business Angels Investment Forum, World Excellence Awards in 2023, and recently, she was honoured at the African Heritage Awards 2024 — the African Advancement Award for

the promotion of Tourism, in Lagos, Nigeria.

“This is the greatest honour for me, my team, and the province of KwaZulu-Natal. These awards are a testament to the effort by all stakeholders who continue to work with us and trust us with their business events. These awards are globally recognised as the most prestigious honour in business travel and tourism, and the province’s victory in these awards is the ultimate industry accolade. This honour recognises our organisation’s commitment to excellence, which puts our province on a global map and creates a positive image for our destination,” Sonto said.

Bid wins

Sonto said: “The KwaZulu-Natal Convention Bureau (KZNCB) closed off 2023 on a high and positive note and is ushering 2024 in with several wins already in the bag, to 2030 and beyond. In the past year we saw the province welcoming the world as it hosted major business events i.e.; World Table Tennis Championships, World Business Angels Investment Forum, 8th Africa Agribusiness and Science Week and the FARA General Assembly, African Conference of Agricultural Economists, 13th World Congress of The

World Society for Paediatric Infectious Diseases and various BRICS

to name just a few.”

Economic benefits

“In 2023 alone, the Convention Bureau, together with industry partners, staged over 26 business events. The estimated economic impact generated in 2023 stands at around R1.2 billion for the Province of KwaZulu-Natal. KZN will continue to use business events as a key sector to grow the economy of the province,” Sonto said.

“The Province of KwaZulu-Natal is excited about the future major events that are planned for the Province of KwaZulu-Natal for the years ahead, as the team has been hard at work lobbying for these major events to be hosted in the beautiful province of KwaZulu-Natal. For 2024, there

Speaking at the PCMA Convening MEA Congress in Copenhagen, Denmark.

Africa’s Leading Meetings and Conferences Destination 2023.

WBAIF honouring the work of the Bureau through Sonto Mayise for successfully bidding, lobbying and hosting the WBAIF in Durban.

side-meetings,

are currently over 30 business events on the events calendar, which will welcome over 30,000 local and international delegates, thus translating into over R2.2 billion in estimated economic impact i.e. the World Water Congress, the Ecocity World Congress, Urban-Agri World Congress, EAPASA Regional Congress and many more!”

Legacy

Sonto said: “Events have the potential to leave a lasting power, extending beyond just the duration of the event. They can even bring MICE participants and local stakeholders together, leading to new business ventures. SMMEs and youth opportunities are also growing in the business events space in KZN, noting though that the growth is slower than expected because of several challenges including the fact that as the Convention Bureau, we do not own the events, we depend on the event owners and associations to deliver on this mandate.”

“As we continue with transformational travel, the CB will continue to push and extend the ‘experience economy’ even further. Transformational travel proposes offering highly memorable, authentic experiences while connecting people with a deeper meaning that leads to personal growth and/or self-actualisation. The concept of transformational travel connects and incorporates concepts of wellness, sustainability, community, and personal fulfilment through social responsibility programmes. To sum it all up, many of today’s incentive travellers desire more than fun in the sun with a piña colada in hand. Whether it’s a large or a small meeting, we will continue encouraging our partners and associations to have some sort of CSR programmes, to have some kind of positive impact when they come to KwaZulu-Natal. Indeed, we are seeing a huge trend in both

sustainability as well as give-back components, and, as the Convention Bureau, we would like to encourage our partners and event owners to include this programme in their conference and incentive programmes when hosting in KZN, this will be a long-lasting legacy for the destination, as we rebuild together.”

“As one of Africa’s leading destinations, we have the pleasure of creating unforgettable memories in our exceptional Zulu Kingdom with our unique and diverse offerings.”

The future

“KwaZulu-Natal already holds a strong appeal as a business events destination, and hosting these events will allow us to place KZN at the forefront of the sector’s development and enable all stakeholders to be involved in discussions about the key issues affecting it and shaping its future.”

“We look forward to playing a major role in the success and growth of the business events sector in the destination KwaZuluNatal and we will work closely with the organisers, venues, governments, private sector, and other stakeholders to ensure delegates have the optimum experience in our destination, so that we are able to welcome them back in our province as tourists in the future,” Sonto concluded.

Convention Bureau services

The Convention Bureau provides dedicated assistance to meeting planners, as well as incentive and exhibition providers who are considering KwaZulu-Natal as their next destination.

We provide support on every level, using our expertise, strategic planning and destination knowledge to ensure your conference, exhibition, or incentive in KZN is memorable for delegates and hasslefree for organisers and associations.

• Bidding support

• Government support

• Site inspection

• Delegate boosting

• Local contacts

• On-site event services

• Support when hosting conventions

• Marketing support

The Durban KwaZulu-Natal Convention Bureau is an independent body dedicated to promoting and marketing the region’s many business events facilities, capabilities and assets, both nationally and internationally. Committed to transforming Durban KwaZulu-Natal into South Africa’s premier meetings, incentives, conventions, and exhibitions destination, the Convention Bureau provides organisers and planners as well as business tourists with the latest information, unbiased advice, and assistance.

Home to world-class facilities, unrivalled event spaces in some of the most beautiful venues, and an incredible climate, all year round, Durban is the only destination to consider for your next big business event.

An award-winning Province where people are the pride of its population, KZN welcomes delegates from across the seas to experience our first-world infrastructure, reliable transportation network, and rich heritage, which is why we encourage ALL OUR GUESTS to take in all the sights, sounds, and smells of this EXCEPTIONAL Province.

#KwaZulu-Natal… The Zulu Kingdom… Exceptional!!

Contact information

29 Signal Road, Point, Durban, 4001 Sonto@zulu.org.za +27 (0)31 366 7580 www.zulu.org.za

Speaking at the United Nations World Tourism Organization (UNWTO) Affiliate Member Session.

High level delegation at the World Business Angels Investment Forum, in Durban, KwaZuluNatal.

What would John Connor say…

Gartner predicts that by the end of this decade every dollar of GDP, created anywhere on the planet, will be influenced by AI. Additionally, every person in a developed country will have an interaction with at least one AI instance every single day.

By

What would John Connor say… “Ladies and gentlemen, as we delve deeper into the realms of artificial intelligence, let us tread carefully. AI holds incredible promise, but it also presents significant risks. We must ensure that as we embrace this technology, we do so with a clear understanding of its potential impact on society. Our future depends on it, and we must not repeat the mistakes of the past.”

Setting aside the doom porn of the fictional Terminator movie franchises, what does this all really mean? I must be honest, for a millennial like me, who was playing Duke Nukem on MS Dos in 1993, and who rode the wave of technological advancement humanity now enjoys, I’m still trying to wrap my brain around the implications of AI, how it all works and how it can be used to better business and better me.

I’m one of those people who like to find smarter, more time efficient ways of doing anything!

In my day-to-day, which sometimes includes tedious analysis of data on excel spreadsheets, I find AI really helpful in organising, analysing and processing data. Time saved is money saved, and if I can complete a task in a fraction of the time it usually takes, I have more time to give to other ‘more important tasks’. Another helpful tool of AI is basic design work. I can doodle really well but that’s as far as it goes. Usually, I have to spend hours on design software trying to figure out where the buttons are, then finally giving up, and sending it to an agency to fix. I can now use AI to assist with

basic design elements. Which brings me to my next thought… Where do we draw the line…?

Emotional expression in art, music, work, and in our day-to-day interactions with one another is what makes us human! It resonates with our souls and is instantly recognised and embraced by fellow human beings, celebrated by how it was created from the ether of imagination and manifested into the physical realm.

Earlier this year, at PCMA’s Convening Leader’s 2024, humanity raised the flag and won a battle against AI in meeting design.

Two teams, one using AI and the other their humanness, were tasked with coming up with an innovative marketing campaign for an event. Both teams were provided with background information of the event and supporting documents. Spoiler Alert: the humans out-preformed the AI team, as judged by a panel of industry experts.

We should never sacrifice our creativeness with AI, but rather use its tremendous efficiency to enhance experiences in a collaborative way.

So where do I see AI making an impact on my conferences and events?

AI translation and captioning: I’ve already used the benefit of this AI with incredible efficiency and affordability. Worldly has an effective AI translation app for over 50+ languages, which we used flawlessly at a recent event.

Data analysis and reports: This is a game changer! What usually takes me a better, bitter part of a week, can now be done in a matter of minutes. Additionally, I can get

Who is Kyle Smith?

Kyle Smith started his career 20 years ago in the events industry, deeply immersed in the realms of event technology and digital transformations. In 2016, he was recognised for PCMA’s global 20-in-their- Twenties and became Africa’s first and only Digital Event Strategist. He now leads an amazing team in the Digital and Hybrid Event Department at Conference Consultancy South Africa. Kyle has a passion for music, people, technology, plants, animals and gaming.

amazing strategic insights into that data, different trends and important patterns. For example, I can upload an excel document of a client’s annual event over the course of three years. Requesting AI to analyse the progression of weekly registrations over time and based on this data, provides me insights on the marketing strategy on future events. It will then provide information about which events had more interest in registrations, during which period and why.

Tips to get you started. Prompts, prompts, prompts! Increase the value you derive from using AI by learning the effective use of prompts. Check out Ruben Hassid for deeper context and instruction to AI, which will in turn provide more valuable information. The framing of your prompt should always include some of the following: Action, Steps, Persona, Examples, Context, Constraints and Template.

A bad prompt would be: Create 5 ideas for an opening session.

Our Industry is an eco-system of brilliant, creative and invested minds. These unique traits are what event owners look to us for in creating meaningful events and experiences. We will only become redundant if we become lazy. Let us embrace AI as a tool in our expanding resources to save time, for suggestions, insights and analysing. Its undeniable, this is a dawn of a new age, an exciting time for our industry. AI isn’t here to take or do our jobs but, without utilising AI you will be left at a disadvantage to those who tap into its potential.

Kyle Smith, certified digital event strategist® and associate director, Conference Consultancy South Africa

CSIR ICC implements several sustainability initiatives

Over the years, the CSIR International Convention Centre (CSIR ICC), in Tshwane, has implemented several social and environmental responsibility initiatives and has trained staff and partnered with relevant service providers to proactively promote green conferences to clients who share its commitment towards the environment, by reducing the environmental impact of events hosted at the ICC. Below are some of the initiatives that are already in place at the CSIR ICC.

Waste management and recycling

The separation of waste (bottles, cans, glass, paper, plastic, etc.) at the source inside the CSIR ICC increases the centre’s awareness of the vast amount of waste that it throws away. There is a twin-bin system in all public venues and kitchens. Waste is kept separate in special larger bins in the outdoor waste collection area until it is collected by an accredited provider for recycling. The ICC also contributes to used cooking oil recycling initiatives. The oil is collected by a professional oil-recycling company and is used in an environmentally friendly and responsible way according to the regulations relating to Edible Fats and Oils (Government Notice12 No. R 1316 of 16 August 1996), none of the oil that is recycled is used for human consumption.

The CSIR International Convention Centre has installed Essity’s hygiene manufactured Tork branded products in restrooms, to support efforts that contribute to the

protection of the environment through resource efficiency and sustainability in its operations. Essity, a hygiene products manufacturing company has partnered with the United Nations to reach Sustainable Development Goals. The partnership is an initiative supporting global dialogue around hygiene, health, and well-being to improve hygiene standards worldwide. Through this initiative, the CSIR ICC has seen an overall 70 per cent reduction in culinary and restrooms, i.e. toilet paper usage.

In an effort to reduce water usage, the CSIR ICC installed water flow restrictors on all its bathroom taps and the restrictions have resulted in savings of 187 litres per day.

Energy demand management

All light bulbs and luminaries fitted in the CSIR ICC are energy-saving and energy efficient. Some new areas of the expanded building have motion sensors to switch the light on when in use and off when not. Furthermore, the CSIR ICC is currently

ENVIRONMENT

Paper made from Wheat Straw Fiber.

All CSIR ICC hygienic products are made from wheat straw in support of the environment. Did you know That wheat straw contributes to a low environmental impact as it uses less water and energy.

replacing some lighting with LED panel lights, which have the following benefits:

Energy Efficiency — LED panels are more energy efficient compared to traditional lighting.

Lifespan — Unlike traditional light bulbs, LED panels do not require to burn through a lot of energy for brightness, colour temperature and have dimming options and requires less maintenance and cost saving.

Economic and social responsibility

The CSIR ICC has been contributing to capacity pipeline development by annually appointing in-service trainees who are studying towards food and beverage and hospitality management diplomas or other industry-related qualifications, since 2001. Several students who have completed their in-service training with the CSIR ICC have

been hired in permanent positions by the centre, on completion of their courses. Surplus furniture, equipment, and excess conference stationery are regularly donated to charities, who make use of these in classrooms and care facilities in need. Surplus food from the CSIR ICC kitchens is also donated to a variety of charities in the City of Tshwane.

Furthermore, the CSIR ICC signed up to participate in the Net Zero Carbon Events initiative that was established at the Conference of the Parties 26 UN Climate Change Conference. The initiative is acknowledgement that there is an urgent need to accelerate the transition towards global net zero emissions, and for the events industry to play its part in helping to deliver the goals of the Paris Agreement and ensuring a just transition.

Located in Tshwane, the academic and research hub of South Africa, the CSIR International Convention Centre (CSIR ICC) offers superb facilities with conference, function and exhibition venues accommodating between 10 and 500 guests – with groups as large as 1,000 hosted at times. Additional facilities include interpreting booths and equipment in auditoriums, VIP holding suite, first aid and emergency medical services, authors restroom linked to the Diamond Auditorium podium, free Wi-Fi access and ample complimentary parking. There is also a business centre and administrative assistance, hotel accommodation booking and a transport arrangement service.

Contact

Details

Meiring Naude Road, Brummeria, Pretoria t: +27 12 841 3884 e: icc@csir.co.za www.csiricc.co.za

Crafting unforgettable experiences: the art of personalised hospitality

In the bustling world of hospitality, each guest arrives with a unique set of expectations, preferences, and desires. As the market head of RoomRaccoon South Africa, I’ve had the privilege of witnessing firsthand how technology has transformed the landscape of personalised guest experiences, ushering in a new era of innovation and connection.

By Niels Verspui, market head, RoomRaccoon South Africa

Cloud-based solutions: Bridging the gap between efficiency and personalisation

One of the most remarkable advancements in recent years has been the advent of cloudbased technologies. These solutions not only streamline operations and reduce manual work but also serve as a catalyst for personalised service delivery. With RoomRaccoon’s cloud-based platform, small hotels can access the same innovative technology that was once exclusive to larger establishments, empowering them to achieve efficiency and personalisation like never before. Take, for instance, the integration of upselling tools seamlessly into hotel systems. With RoomRaccoon, even small hotels can offer tailored upgrades and experiences, enhancing their overall stay while driving additional revenue for the hotel.

AI and data analytics: Illuminating pathways to personalisation

The true magic of personalised hospitality lies in the ability to anticipate and exceed guest expectations. Through the lens of data analytics, hotels can unlock invaluable insights into guest preferences and behaviours, paving the way for tailored experiences at every touchpoint of the guest journey. Imagine a guest receiving a personalised message upon booking, recommending local attractions based on their interests and past stays. It’s these small gestures that leave an impression and foster genuine connections with guests.

Driving revenue through personalisation Personalisation isn’t about enhancing guest

satisfaction — it’s also a powerful driver of revenue. By leveraging technology to curate bespoke experiences and offers, hotels can unlock new revenue streams while fostering guest loyalty and advocacy. For example, personalised recommendations for add-on services, such as spa treatments or local excursions, can drive incremental revenue while enhancing the overall guest experience. Additionally, targeted promotions and special offers tailored to individual preferences can incentivise repeat bookings and generate additional revenue for the hotel.

Embracing contactless experiences: Redefining convenience and safety

In today’s post-pandemic landscape, the importance of contactless experiences cannot be overstated. Technology plays a pivotal role in orchestrating seamless and safe interactions, from online check-ins to mobile-based controls for room amenities. By embracing contactless solutions, hotels not only prioritise guest safety but also enhance the overall experience, empowering guests to customise their stay while minimising physical touchpoints.

Looking ahead: A future defined by personalisation and innovation

As we look to the horizon, the future of hospitality is bright with possibilities. By embracing the transformative potential of technology, hotels can unlock new pathways to personalisation, innovation, and growth. From integrating AI-driven chatbots, to curating bespoke experiences based on guest preferences, the opportunities for creating

unforgettable moments are endless. At RoomRaccoon, we remain steadfast in our commitment to empowering hotels with the tools and technologies needed to deliver unparalleled guest experiences.

Who is Niels Verspui?

Niels Verspui is the seasoned Market Head of RoomRaccoon South Africa. With extensive experience in the hospitality sector spanning both local and Dutch landscapes, Niels brings a wealth of practical insights into the challenges facing the industry. His academic journey, including research on the customer journey, during his bachelor’s degree, ignited a passion for innovative, automated hotel systems. Since introducing RoomRaccoon to South Africa in November 2017, Niels has spearheaded its ascent as a premier hotel software solution for independent accommodations. Dedicated to fostering the success of businesses, Niels remains committed to enhancing the hospitality landscape in South Africa.

Providing human interaction at business events

Live events and B2B shows are crucial steps in a business’s marketing strategy, with many looking to the next big trend to attract attention and stand out. As B2B shows are a melting pot of industry professionals to network, convene, and build brand awareness, we believe in pursuing deeper and meaningful connections and using mobile hospitality to forge positive impressions that last far beyond your event.

While online marketing continues to grow in popularity, with new trends emerging daily, live events remain significant. The global events industry is expected to have year-onyear growth, and the reason for this is simple. Live event marketing, or face-to-face marketing, succeeds in ways that online marketing cannot, because it's rooted in building genuine connections based on human experiences and interaction.

But first, to filter leads and prospects down the sales funnel and begin building brand credibility and trust, the foundation of all sales starts with brand exposure and awareness.

There is an abundance of opportunities to increase brand exposure in new and exciting ways, from video walls and screens, to eye-catching graphics and use of the next big piece of event tech, and, while they offer experiences, they lack the human element and interaction that builds meaningful connections. That’s where mobile hospitality comes in. Your on-stand offerings, coupled with turnkey branded services, cut through the noise and optimise your brand visibility by appealing to all the senses. And, as the old saying goes, ‘people buy from people’.

Sharing food and eating together during a quick catch-up fundamentally improves connections and builds relationships. It’s a social activity that can function as a powerful marketing tool for B2B shows as it facilitates conversations and creates shared

experiences. Offering your delegates a choice of refreshments and snacks with your company logo and branding creates a fully branded experience without them even knowing it. And this is the key to successful brand association.

At Barmotion, we know that branded mobile hospitality can be a powerful tool in increasing engagement and visitors in a live marketing environment. Why? Because emotions and feelings are crucial components of making purchasing decisions. In addition to the rush of excitement from eating delicious treats, and the psychological benefits of healthy and nourishing food, the interaction and connection that hospitality offers ensures your brand builds trust and loyalty with your target audiences.

We deliver the best results for your below-the-line marketing campaign. With more than a decade of experience under our belt with providing bespoke hospitality solutions to exhibitions and live events, we understand the art of wrapping your audience with your brand and creating an atmosphere that helps maximise your brand’s exposure and awareness at B2B shows.

We are Rock Stars because we create a buzz, leading from the front and propelling your brand and messaging with energy and professionalism. As your brand ambassadors, we take delegates from the initial awareness stage and convert them to warm leads. That’s because we take every interaction seriously and make every touchpoint branded, from the first welcome to the final goodbye.

Never underestimate the significance of human interaction at B2B shows. By harnessing the power of our branded hospitality solutions, you can foster positive relationships and develop great connections that resonate with visitors, long after the event.

Contact details

Tel: 0861 WE ROCK (0861 937 625)

Email: info@barmotion.co.za

Website: www.barmotion.co.za

Vincent Anthony — keeps it clean at the Table Bay Hotel

Achieving guest satisfaction is what matters most to Vincent Anthony, new executive housekeeper at Cape Town’s best address, The Table Bay Hotel in the V&A Waterfront.

The 36-year-old who grew up in George entered hospitality by chance, when, after matriculating, he was told that the nearby Fancourt Hotel was looking for cleaners. “I was hired by the cleaning contractor as a casual houseman in 2010, and the first two years were tough. At school, I was top of my class and head boy, and I felt like a failure when people asked what I was doing,” Mr Anthony said.

His drive and dedication were seen by the executive housekeeper, Melissa Payne, who appointed him to a permanent position in the laundry. From this low-ranking position, Mr Anthony began to work his way up with dedication and passion for the industry.

“My first promotion was two years later, to laundry attendant. After eight years I was made housekeeping operations manager, working under the guidance of the mentor and rooms divisions manager, Cheryl Bennet, of this renowned hotel, spa and golf destination on the Garden Route,” he said.

He left Fancourt in 2020, believing it was time to seek new opportunities, but, after just

a few weeks at a Johannesburg hotel, the pandemic hit and it was a no-work, no-pay situation for eight months. “I returned to the Cape later that year and had the opportunity to be an integral part of the pre-opening of a new hotel on the foreshore. I still go there today to enjoy the atmosphere, it is like my baby.” But, with big dreams of becoming an executive housekeeper, Mr Anthony relocated to a five-star boutique hotel in Hermanus for a year, before Cape Town’s vibe drew him back in.

He has since worked at several five-star hotels across the Cape, as assistant and then executive housekeeper, managing up to 55 housekeeping staff, handling stocktake of guest amenities and linen, rostering staff according to occupancy levels, and doing daily room checks.

“My position at The Table Bay is very different, the size of the hotel alone can be overwhelming, but the management and support team have been excellent,” Mr Anthony said.

“The approach required for this position is

less operational and more focused on strategic planning for the department. This means personal growth for me.”

With just under 100 people reporting to him, Mr Anthony is responsible for the cleanliness of the hotel and public areas, overseeing the laundry room and the guest suites. “I have about 30 to 40 staff cleaning rooms daily, depending on occupancies, and I will do a literal white glove check to examine the rooms for dirt and dust. It is a pedantic approach, but we promise our customers a high level of excellence, and a spotless room is a basic expectation.”

Mr Anthony is excited about the bigger picture within the Sun International Group. “I am not just looking for a job; I know what I want to do and what I want to be, so I am eagerly anticipating being part of the various staff development programmes.”

While at Fancourt, Mr Anthony completed a year-long leadership development programme, which he says forms the basis of his career. “It taught me to know and understand myself better, who I am — my management and leadership styles. I am an introvert and very analytical, with a great sense of humour. Not the loudest person in the room, I stand for what I believe in, and follow through with passion.”

A father of three — Willow, five, Tyson, seven, and Mikayla, 12. In his spare time, Mr Anthony enjoys relaxing at home watching an Arsenal soccer game, or a Stormers rugby match in the Cape Town stadium. “I also enjoy walking on Blouberg’s beaches, taking in the amazing views.”

Nelson Mandela Bay — a prime conference destination

With its strategic location, excellent infrastructure, and abundance of natural beauty, Nelson Mandela Bay, Eastern Cape, is a prime destination for conferences and events.

Radisson Blu Hotel Port Elizabeth

Located in the heart of Gqeberha, formerly Port Elizabeth, the Radisson Blu Hotel stands as a premier destination for business events, offering a sophisticated and versatile venue that caters to the needs of discerning professionals. With its contemporary design, state-of-the-art facilities, and unparalleled service, the Radisson Blu Hotel, Port Elizabeth sets the stage for memorable and successful business gatherings.

From corporate conferences to executive meetings and everything in between, the Radisson Blu Hotel, Port Elizabeth provides a comprehensive range of event spaces to accommodate various requirements. An entire floor spanning 680.88 square metres,

has been dedicated to meetings and events. We offer five smaller meeting rooms which cater for groups from 5 to 40 delegates. Our versatile Bay Suite can be divided into three separate meeting rooms or into one large ballroom, accommodating 42 to 180 people — making it ideal for corporate banquets, product launches, breakfasts, private events, exhibitions, or for that ideal wedding reception.

What sets the Radisson Blu Hotel Port Elizabeth apart is its commitment to personalised service and attention to detail. The dedicated events team works closely with organisers to tailor every aspect of the event to their specific needs, from catering options to room setup and beyond. Whether hosting a small board meeting or a

large-scale conference, clients can trust in the expertise and professionalism of the Radisson Blu team to deliver an exceptional experience from start to finish.

In addition to its world-class facilities, the Radisson Blu Hotel Port Elizabeth offers a range of amenities to enhance the business event experience. Guests can take advantage of on-site dining options, including a restaurant serving international cuisine and a bar offering refreshing beverages and light bites, perfect for networking and unwinding after a productive day.

Furthermore, the hotel's prime location overlooking the Indian Ocean provides a picturesque backdrop for business events, adding an element of relaxation and inspiration to proceedings. Guests can enjoy

Radisson Blu Hotel Port Elizabeth Double-U. Radisson Blu Hotel Port Elizabeth BreakOut.

Radisson Blu Hotel Port Elizabeth exteriors.

Radisson Blu Hotel Port Elizabeth Bay 123.

stunning views of the sea from select event spaces, creating a serene atmosphere conducive to creativity and productivity.

Beyond the event itself, the Radisson Blu Hotel Port Elizabeth offers accommodation options for attendees who wish to stay overnight. The hotel features stylish and comfortable rooms and suites equipped with modern amenities, ensuring a restful night’s sleep for guests after a busy day of meetings and networking.

Overall, hosting a business event at the Radisson Blu Hotel Port Elizabeth promises an unparalleled experience marked by professionalism, sophistication, and attention to detail. With its top-notch facilities, personalised service, and stunning location, the hotel sets the stage for successful and memorable gatherings that leave a lasting impression on attendees.

Boardwalk Hotel and Casino

Boardwalk Hotel and Casino is an attractive meetings and conferencing destination in so many ways. Situated in Summerstrand, in the heart of Gqeberha, Boardwalk is equidistant from South Africa’s main city centres — Cape Town, Johannesburg, and Durban. Boardwalk Hotel offers four-star luxury accommodation and is just a few minutes away from Hobie Beach, a Blue Flag beach. The complex is also home to the Boardwalk International Convention Centre (ICC) which offers a diverse selection of multifunctional and adaptable conference venues and meeting rooms, as well as the

Boardwalk Casino, which is the only licensed casino in the Nelson Mandela Bay area. Boardwalk Mall is situated on the premises, which houses several local and international brands and is certain to thrill those in need of a spot of retail therapy.

An event organiser’s paradise

With unique and versatile spaces to choose from, event planners and organisers are spoilt for choice at Boardwalk ICC. There are several smaller meeting spaces in the form of the Ironwood, Redwood, Stinkwood, and Yellowwood rooms 1 and 2. These spaces are suited to more intimate sessions and training, as each venue can seat between eight and thirty people. At 3,000 m2, the Tsitsikamma Room is a much larger space that can be repurposed and is divisible into four smaller venues. Boardwalk offers competitive conference packages to suit your needs and budget. Complimentary Wi-Fi and free parking is included. In addition, the venue provides state-of-the-art technology to give your event a professional, polished look and feel, with a courteous banqueting team on standby to assist with your eventing requirements.

Add-ons and activities

Break out of the boardroom with a host of

activities right on Boardwalk’s doorstep. The award-winning Camelot Spa takes beauty treatments to the next level, with a focus on holistic wellness. Adventure seekers can try an escape room experience at Breakout Games and adrenalin junkies can sandboard down one of the highest dunes in South Africa with Sundays River Adventures or take part in one of the mountain bike or trail runs at Norm-Hudlin. Nature lovers can delight in the flora and fauna at Cape Recife Nature Reserve and a visit to Sardinia Bay is a must for incredible views, while the Addo Elephant National Park offers close encounters with the world’s largest land mammal. For those hoping to relax on the green, the Humewood Links Golf Club is ideal. It is home to one of South Africa’s top golf courses, and just 10 minutes from the Boardwalk precinct.

Boardwalk indoor pool.

Boardwalk family room.

Boardwalk outdoor pool.

Boardwalk Conferencing.

Boardwalk conferencing.

NELSON MANDELA BAY

Nestled in the heart of South Africa, Nelson Mandela Bay offers a vibrant setting for business tourism amidst stunning natural landscapes. With its unique blend of intimate business facilities against a backdrop of pristine beauty, the city provides an exceptional environment for conferences, corporate events, and private functions alike.

Renowned for its “Big 7” game viewing opportunities in malaria-free environments, Nelson Mandela Bay offers an unparalleled blend of business and leisure experiences. Located strategically, the city attracts business travelers, investors, and conference attendees due to its central location and easy accessibility to other major cities in the country. The warm hospitality and safe environment further enhance its appeal, making it a preferred destination for business gatherings.

Nelson Mandela Bay boasts an impressive selection of venues suitable for conferences, corporate events, and private functions, each equipped with state-of-the-art technology and set amidst picturesque surroundings. These venues offer flexible seating arrangements and additional rooms to accommodate various session requirements.

Catering services are readily available to ensure attendees are well-fed and satisfied throughout the event. From private game reserves to seaside resorts and luxury hotels, the Bay offers a diverse range of exclusive conference facilities for those seeking a premium experience. These venues can ac commodate a considerable number of delegates, ranging from 70 to 300 on average, with options available for larg er or more intimate gatherings.

Visitors to Nelson Mandela Bay can enjoy a stress-free conferencing experience amidst the stunning African landscape. The city’s multilingual en vironment, with English, isiXhosa, and Afrikaans as the predominant languag es, facilitates smooth business inter actions. Visitors have a wide range of accommodation options to choose from, including hotels, retreats, and boutique establishments, ensuring a comfortable stay during their time in the Bay.

A PREMIER DESTINATION FOR BUSINESS EVENTS.

Nelson Mandela Bay Convention Bureau Support include:

• Bid Support: We assist with bid preparation, obtaining essential letters of support, bid templates, and city information for submission.

• Delegate Boosting: Attract more delegates through targeted promotion, boosting attendance at your event.

• Conference Event Support: We provide city images and tourist information for your conference website, enhancing attendee experience.

• Promotional Material: Distribute MICE planners, visitors’ guides, maps, destination DVDs, and more to elevate your event.

• Site Inspections: Let us coordinate site visits and introductions to local service providers for a seamless experience.

• Website Support: Easily upload event details to our tourism website, linking directly to your website and social media.

• Pre/Post Tours: Enhance your event with tailored tour options and access to the Nelson Mandela Bay Pass.

• Supplier Information: Gain access to a network of local suppliers, supporting the local economy.

• Accommodation Assistance: Connect with accommodation establishments for hassle-free bookings and coordination.

Georgina Hill says — “you can taste the love in the food”

Upon meeting Wild Coast Sun’s executive chef, Georgina Hill, 42, one immediately gets the impression that she rules her kitchen brigade with a firm hand while inviting a sense of collaboration.

You can’t achieve anything alone – I need my team beside me,” she said of the five senior chefs and thirty commis chefs with whom she manages five outlets at the resort – Chico’s, Calypso, Country Club, Salon Privé, and banqueting.

Georgina started at Wild Coast Sun last year, after more than 10 years as executive chef at fellow Sun International property, Golden Valley, in Worcester.

“I did 20,000 steps on my first day at Wild Coast Sun — this property is just huge, but it is absolutely beautiful. If you’re stressed, you step outside and take in the ocean. It’s a different world,” Georgina enthused about her work location on the border of the Eastern Cape and KwaZulu-Natal.

Her first experience as a chef was at the Ranch Hotel. “I worked during the breakfast run and assisted banqueting, as seasonal staff, for work experience. I was still in school and wanted to make extra money.”

Georgina had a love of food since she first drove along gravel roads on her quad bike at 4am, aged 15, to her weekend job at a Polokwane hotel. “I had expensive taste, so my parents told me to get a job. I started working in the kitchen and soon realised how much fun it was. I never saw myself working in an office.”

Georgina has been in the industry for 25 years. “After The Ranch, I worked as a waitress at Golden Grill Restaurant. I really enjoyed the hustle of a busy food and beverage establishment. After school, I decided I wanted to work in the hospitality industry, so applied to Spier — but was then given an opportunity to work overseas.”

Georgina accepted an offer to work in hospitality on the Isle of Man and later completed a diploma in gourmet cooking and catering while working at a pub. Georgina and her husband, Jackie relocated back to South Africa after the birth of their first child. “Jackie was working in hospitality, but he switched to real estate, which gives him more time at home with our three kids, while I work late nights and weekends.”

They celebrated their 22nd wedding anniversary this month. We have three children: Morgan,16; Madison, 13, and Mille Jane, five.

Her goal for the next five years is: “to push local talent — help upskill the future generation of chefs.”

A practicing vegetarian, Georgina is fully on-board with vegan and gluten-free dietary requirements, although she says she has tried all types of meat and is perfectly comfortable cooking everything from a slow braised lamb shank to a mutton curry. “It is challenging to cook with ingredients you don’t eat, because how can you cook it if you don’t know what it’s supposed to taste like — so I try everything at least once.”

Diners can expect to see more vegetarian, gluten-free, and vegan dishes popping up on the resort’s buffet and menus — although Wild Coast Sun is frequented by many regulars who also love their curries and meat. “We have been refining the menus slowly and changing things up. Many of the chefs have been here a long time, so I am focused on upskilling the team. We try to use what is locally produced so that ingredients don’t have to be brought in from Johannesburg.”

Golfers have been enjoying a refresh at the Country Club, with the introduction of salads for lighter fare, a mutton burger, and solid meals like Gatsby’s, and bunny chows to cure hunger pangs after 18-holes of golf. “Bacon-and-egg rolls remain a popular staple, so these have been kept, but we improved the plating — because we eat with our eyes first.”

Georgina said: “The guest experience is so important – and you get to meet so many different people and learn from them – everybody does things differently and it’s a great way to experience life — food brings people together.”

The Wild Coast Sun is a popular conferencing destination. Georgina said: “Planning is vital and knowing your guests’ expectations and needs. But be flexible, events run late, and we need to accommodate that.”

If she’s cooking for her family, Georgina makes a crock pot lasagne, and for guests, vegan French toast which she said: “tastes amazing and you don’t even realise that it contains no eggs.” Airfryer enthusiasts will be relieved to hear that one of her favourite kitchen gadgets at home is this ubiquitous machine, and at work, she values proper knives.

Georgina said: “People in this industry work crazy hours and almost certainly weekends, holidays, and nights, and therefore many people get put off, so emerging talent is a challenge. Another challenge is that the cost of living is limiting people’s budgets to go out and have fun.”

For leisure Georgina enjoys spending time with her family. “Family is very important to me. I love baking, and a good old braai. Vegetable gardening — learning new skills.”

Georgina said: “As a chef, you are never too old to learn – so keep trying new things – sometimes they flop, but almost everything can be rescued. Make sure you have fun cooking because you can taste the love in the food.”

Georgina said: “People skills are very important. Once you have moved up the ranks to executive chef, you don’t spend as much time cooking, so you need to be able to manage your team to get the work done.”

“You spend a lot of time with your work colleagues in this industry — be kind, be consistent, and have fun,” Georgina concluded.

What is your signature dish?

This has changed so much over the years – but I love vegetarian food – and particularly coconut-infused curries – so my chickpea and butternut curry is probably that, at the moment. It’s a flavour-packed and versatile dish that can be dressed up or down, to suit your crowd. The most suitable wine to go with it is a Riesling (more specifically Nitida Riesling or Durbanville) .

What trends are emerging in the conference industry regarding food?

A big trend is towards healthy eating. Also, a lot more attention is on whole foods, gluten-free, vegan/plant-based foods.

What has remained constant in this industry?

People like to eat.

What is your favourite beverage?

Coffee is a staple in my beverage collection. I am also a big fan of water, and herbal teas. I love red wine.

What is your favourite food?

Anything vegetarian — but I love Italian food.

What is your pet hate?

Adversity to learning – there is so much out there, and people get stuck in their comfort zone – don’t judge something until you have tried it first.

What is your great love?

Sitting around the dinner table with family and friends.

Are you adventurous?

I used to be — I have been bungee jumping and gone on a hot air balloon ride, and I loved travelling when I was younger. But now everything is more family-orientated.

BESPOKE EXPERIENCES

FOR DOMESTIC TRAVELLERS SEEKING OPULENCE IN THE HEART OF GAUTENG

Just north of the fast paced business world of Sandton in the upmarket residential suburb of Fourways, lies the 258 bedroom Indaba Hotel, Spa & Conference Centre. Indaba is a compelling blend of business-like convenience and efficiency, with a relaxed and warm country atmosphere.

Coupled with easy and convenient access to all main highways, OR Tambo International Airport and a mere 15km from Lanseria International Airport, the hotel features an impressive selection of 24 multi-purpose conference venues that can accommodate up to 3 000 delegates in total with banquet facilities for up to 800 guests.

300-seater Chief’s Boma Restaurant caters for all tastes with over 120 African inspired dishes ranging from North African Moroccan cuisine to Koeksisters and Melktert from the Cape. A “Shisa Nyama” grill boasts a variety of game meats sizzled to your perfection.

Epsom Restaurant remains synonymous with splendid buffet breakfast displays and excellent lunch variety. Bistro 407 honours the hotel’s countryside roots and is a smaller, more intimate eatery within the larger hotel dining area and is open for more upscale dinners and wine pairings.

The Gin School is an educational and exciting 2-hour masterclass allowing you to distill your very own bottle of gin. The experience gives everyone involved the opportunity to express themselves and their unique personalities in a special and creative way.

Connect with the Cape Wineland's top flavours without leaving the City of Gold. Located in the leafy expanses of Indaba, the Tasting Room is a sophisticated and delicious adventure in the heart of Jozi with a fun approach to wine tasting to leave you feeling like a genuine connoisseur. We host different farms throughout the year, curating wine-tasting experiences that take you on a journey and reveal best-kept secrets. Immersive adventures include classic wine pairings and generous tasting boards, sensory tastings and knowledge-filled blending experiences.

Take a wander through the 17-hectares of lush bushveld gardens and you will find Mowana Spa, a wellness sanctuary offering wellness journeys which will revive your senses, rejuvenate your body and soothe your soul. From the moment you step through the doors, you are enveloped in an ambiance of luxury and relaxation. The spa's diverse range of treatments offer complete luxury. Whether you’re seeking a therapeutic massage, revitalizing facial, or a pampering package, you will leave feeling refreshed, revitalized, and ready to embrace life's challenges.

MOWANA SPA AFRICAN SKIES NIGHT SPA PAMPER JOURNEY

Welcome drinks with light snacks on arrival at Mowana

tired muscles, Sumptuous 2-course Spa Dinner to feed body &

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Wine Tourism Conference to address ways to boost wine tourism profits

The eighth annual Wine Tourism Conference, which takes place on 30 May, will feature an impressive line-up of international and local speakers who will give “The Business Case for Wine Tourism”, the theme for this year’s event.

Sponsored by Wesgro, Delta Air Lines, the Stellenbosch Wine Route, and South Africa Wine, the daylong event at Lanzerac in Stellenbosch, is being convened by tourism and hospitality specialist, Margi Biggs.

Ms Biggs said South African wine tourism is following the same upward trajectory evident elsewhere in the world. “Figures released by Statistics South Africa show international tourist arrivals from January to November 2023 reached 7.6 million, a year-on-year increase of 52 per cent.”

Ms Biggs added that traffic through Cape Town Airport’s domestic arrivals rose by 20 per cent in December, compared with 2022.

“While the total international visitor count is still almost 18 per cent lower than in pre-Covid 2019, we are seeing a strong rebound.”

In a recent trends report published by Bizcommunity, South Africa Wine chief executive officer, Rico Basson, confirmed that despite challenges faced by the local wine industry, the “bright spot” is the “exponential growth of wine tourism”. He said that “South Africa’s Winelands, renowned for its world-class offerings, are becoming a magnet for recurring visitors. This trend generates revenue for wineries and builds the country’s image as a destination rich in beauty and experiences.”

Ms Biggs believes further growth can be

expected flowing from Cape Town coming in at the number two position in Time Out’s ‘50 Best Cities for 2024’ list.

“We think the new Winelands airport, expected to be operational by 2027 will also be a big growth driver. This is the time for us to get ourselves ready for the upswing.”

US wine tourism and marketing supremo Paul Wagner has been marshalled as headline speaker for the conference. A veteran member of Napa Valley College’s Viticulture and Winery Technology Department, he speaks worldwide on wine and wine tourism with a strong accent on marketing and communication.

Australian Peter McAtamney, who heads Wine Business Solutions (Australia), global specialists in wine market research, wine education and direct to consumer (DTC) wine business, will discuss how to optimise revenue with effective wine tourism business strategies.

Mike Ratcliffe, chief executive officer, of the Stellenbosch Wine Route, who has been a leading player in underscoring the pre-eminence of Stellenbosch as a district of excellence, will talk on how to boost wine tourism profitability. He was a major contributor to the success of Warwick Wines and more recently, Vilafonté, established as the first South African/US joint wine venture.

Meanwhile, Mark Wilkinson, director of the Cape Winelands Airport, as well as Kevin Campbell of Delta Air Lines, will be outlining the business case for air access to the Winelands.

Francois Rautenbach, formerly of Singita, a highly successful group of luxury lodges across Africa, will look at the benefits of tourism and wine partnerships. He established Singita’s successful Premier Wine Direct programme that allows guests to buy and ship wines home that they have enjoyed on safari.

Other specialist tourism speakers include Eric Matkovich, founder of leading US wine importer Cape Ardor, who will talk on the lifetime value of a tasting room sales conversion; and Xania van der Merwe, a seasoned wine marketer and customer experience manager, who is set to discuss key principles of creating a successful wine tourism business.

Wesgro CEO, Wrenelle Stander will open the conference.

Several workshops will be run after the presentations, with a report-back session scheduled to conclude the conference before an informal wine tasting by Stellenbosch Wine Route.

Go to https://winetourism.co.za/register/ to reserve your seat.

For further details, please visit https:// winetourism.co.za/

Net Zero Carbon Events publishes seven guidance documents

The global industry leading Net Zero Carbon Events initiative has published seven best practice guidance and methodology documents that provide highly valuable actionable insights and strategies for the industry as organisations worldwide develop and implement their plans to achieve net zero. The documents are now available free to download at this link .

The seven documents, produced by dedicated action area workstream teams, were launched at ExCeL London on 11 December 2023. They cover priority areas identified by the Roadmap published a year ago — Venue Energy; Smart Production and Waste Management; Logistics; Travel and Accommodation; Food and Food Waste; Offsetting and Measurement.

James Rees, president of Joint Meetings Industry Council (JMIC), which is driving the Net Zero Carbon Events initiative for the industry said: “These documents, vital to the development of an industry-wide standard pathway towards net zero carbon events, represent the largest, most inclusive collaboration across the events industry ever achieved, with the Net Zero Carbon Events initiative being supported and endorsed by UNFCCC.

“This achievement is the result of the hard work of over 100 industry volunteers whose support, added together, represents many years of working time to develop, critique and finalise these guidance documents to be used in practice and improve upon over time as NZCE evolves.”

Presenting the outcomes featured in the seven documents, Alexander Alles,

Executive Director of JMIC commented “The expertise within the workstream teams has been of the highest level: senior operations and sustainability experts from event organisers, venues and service suppliers across the world.”

Each of the seven documents contains valuable detailed guidance to help organisations progress on the decarbonisation journey. For instance, the measurement methodology, serves as a comprehensive guide for understanding and quantifying event-level emissions. It covers nine emission source categories, measurement tiers, event-level metrics, extrapolation, and baseline setting. Smart Production and Waste Management has launched a Materials Library with a comprehensive list of different materials used in events with their specific emissions factors with the plan to expand it in future while Logistics not only provides advice on On-Site and Last Mile Logistics but also on Traffic Management and Smart Cities.

Future Outlook

The event also looked to the future of the initiative. Kai Hattendorf, managing director and chief executive officer of UFI, The Global Association of the Exhibition

Industry, said that the release of the guidance documents completed the initial work of the NZCE initiative. In 2024 and beyond, the focus will shift from development to implementation.

“We achieved in record time what no one deemed possible initially — a united industry response to the climate challenge. Going forward, NZCE will focus on supporting and guiding NZCE supporters and pledgees with their implementation of the guidelines and emerging standards,” Mr Hattendorf said.

To achieve this in the best possible way, NZCE will again adapt its structure and work flows around three central ‘tentpoles’ – ‘Measurement, Reporting & Verification’; ‘Activation & Adaptation’ and ‘Communication & Education’. The initiative’s work will be based on a series of projects to progress topics such as Reporting, Standards, Certifications, Reusable Stands and other key issues prioritised in the community as central drivers of greenhouse gas reductions.

“Staying agile on the way to achieve clear targets is the key to acting fast and efficiently – that certainly is one lesson the pandemic taught us, and it is part of the DNA of the Net Zero Carbon Events

initiative. And speed remains of the essence as we need to show that the global events industry is a part of the solution to the global climate crisis,” Mr Hattendorf said.

At the event industry leaders from across the world spoke about the importance of the work of this campaign.

Brian Brittain, chief operating officer of RX, endorsed the importance and value of the workstreams’ work. “Establishing a consistent method to measure carbon emissions at events is crucial. Today's launch of the measurement methodology and guidance from the various workstreams signals the outset of a proactive approach. Our focus to understand our emissions remains unwavering — but now we need to swiftly trial and amplify carbon reduction initiatives at our events. This guidance will help us do just that, but it isn't solely for RX; it sets the pace for the entire events industry, motivating collective action towards achieving a net-zero future.”

Mark Temple-Smith, chief operating officer of Informa Markets said: “Solving the major sustainability challenges that face an industry cannot be done by one single contributor – in fact, it requires the industry as a whole to come together and work towards a shared goal. The B2B events industry is no exception – in fact our whole industry is built on the idea of bringing people together — and it’s thanks to initiatives such as Net Zero Carbon Events that progress is being made across the industry rather than in silos.

“Today’s launch of a consistent set of frameworks and approaches will help make the industry much faster and more cohesive when it comes to the fundamentals of carbon measurement for events and allow us to go even further in working with our supply chain and venue partners to cut emissions even further.”

Alan Steel, chief executive officer of the Javits Center in New York City reinforced his organisation’s commitment to the Net Zero Carbon Events initiative:

“The Javits Center is proud to have been founding signatories of the Net Zero Carbon Events pledge. We are committed to sustainability and our proactive efforts have become an integral part of our everyday work. From the installation of a rooftop farm, orchard, and greenhouse on our Convention Center, to innovative waste management programs for the events that take place here, we have aligned our programs with the goals of Net Zero Carbon Events initiatives – and intend to continue doing so.”

Finally, Mr Rees looked forward, “Part 2, the next stage of the initiative, is a major change and exciting step forward. After the three phases of development, identifying what needs to be covered and producing guidance, successful implementation is vital. This next part needs the total commitment and active engagement of everyone from CEOs downwards to achieve net zero.”

Net Zero Carbon Events is open to all organisations involved in events. Registration is free of charge, but financial contributions are crucial to developing the campaign.

Please visit www.netzerocarbonevents.org/funding-opportunities for further information.

www.netzerocarbonevents.org

Africa Travel Week 2024 records significant increase in attendees

WTM Africa celebrated its 10th edition with a remarkable 53 per cent increase in attendees compared to the previous year. This massive surge in participation, with unaudited numbers indicating representation from 88 countries worldwide, signals a bright future for the African tourism industry.

ATW, which comprises shows like the Tourism Investment Forum Africa (TIFA), WTM Africa, and Equal Africa among others, took place in the host city of Cape Town. The show also featured seven networking events and the support of 53 partners, demonstrating the collaborative spirit that drives ATW.

The addition of first-time participants, including Greece, Iran, Switzerland, Lithuania, Tunisia, Benin, Philippines, Singapore, New Zealand, Japan, Colombia, and Peru, brought fresh energy and diverse perspectives to the event.

Minister Patricia De Lille, though unable to attend in person, officially opened the conference via video call. She welcomed attendees and highlighted the need for collective efforts to continue the momentum of tourism in Africa: “This year represents a year where we can take measures to break new ground and achieve exponential growth in our numbers.”

Minister De Lille emphasised the importance of safety, sustainability, and expanding tourism beyond well-known destinations to include the hidden gems of lesser-known towns and villages across the continent. She also noted: “Tourism is one of the most significant contributors to our economy, but we can do

much more. One of the areas where the department is investing in supporting economic sustainability is through our various tourism incentive programmes.”

A highlight of the opening day was the lively content discussions, where topics such as responsible animal interactions sparked crucial ethical debates. Cathrine S. Nyquist, co-founder of Panthera Africa, made a powerful statement: “Just because it's legal does not make it right.”

The day also featured a dynamic Responsible Tourism session hosted by Harold Goodwin, World Travel Market’s responsible tourism advisor. Three of the five African winners from the 2023 Responsible Tourism Awards shared their inspiring stories, demonstrating the continent’s commitment to sustainable travel practices.

The conference day closed with the inaugural Media Awards, recognising excellence in African travel journalism. Winners included:

• Sustainability Feature Award: Alexander

Okere — Illegal Animal Trade

• Visual Tourism Award: Kelly Hammond

• Destination Feature Award: Phoebe Smith

• Tourism News Award: Adele Mackenzie

— Tourism Update

Carol Weaving, managing director of RX Africa, commented: “We are incredibly proud

to celebrate the 10th anniversary of Africa Travel Week with such a phenomenal turnout. This growth is a testament to the resilience and rising global appeal of the African tourism industry. We’re excited to contribute to the continued success and positive transformation of travel on the continent.”

Africa Travel Week 2024 serves as a testament to the continent’s vast potential in tourism. It highlights the collective commitment to fostering growth, innovation, and sustainability. As Minister De Lille declared, "We are open for business. We are open for tourists,” extending an invitation to the world, to experience the rich diversity and beauty of Africa.

The Balalaika — legacy and enduring excellence

75 years of timeless charm and still cutting-edge conferencing in the heart of Sandton, amidst the bustling financial district of Africa, lies a hub that stood the passage of time and evolving trends — Protea Hotel by Marriott® Johannesburg Balalaika Sandton stands as an enduring testament to excellence and adaptability.

As the dawn of each day breaks, this venue awakens to welcome a tapestry of professionals, visionaries, and pioneers, all converging under its roof to shape the future.

From humble origins as an outspan stop on the dusty wagon road between Johannesburg and Pretoria, The Balalaika has witnessed the evolution of its surroundings. As Sandton transformed from farmland to the bustling business district we know today, The Balalaika remained a steadfast beacon of tradition and charm.

Its journey from a country-style hotel, a history of dining and elegance to a modern hotel destination integrated into The Marc precinct (previously known as The Village Walk) reflects not just the changing landscape but also its ability to adapt without losing its essence.

Despite the towering presence of corporate headquarters and the relocation of the Johannesburg Stock Exchange nearby, The Balalaika has maintained its unique personality. The rise of the Stock Exchange brought about one notable change: the birth of the Bull Run. This hidden gem quickly became Johannesburg’s best-kept secret, offering a culinary experience second to none, where indulgence knows no bounds.

From its humble beginnings as a tearoom with a handful of rooms, The Balalaika has blossomed into a 330-room stronghold, challenging even the most modern and sophisticated hotels. Over the past three years, they orchestrated a rejuvenating transformation throughout the hotel, infusing every corner with a breath of fresh air.

From revamped bedrooms to revitalised

event venues and bars, every space, from the Conservatory Breakfast Room to Lords Bar, now exudes a renewed sense of elegance and comfort. Amidst the storied past, it’s high time to illuminate the dynamic conferencing.

The conferencing and event venues are a well-kept secret, thriving in a market known for hosting some of Africa's largest conferences. With nine unique conference venues, spanning from boardrooms for up to 16 delegates, to expansive spaces hosting up to 300 attendees or exclusive gala dinners for 220 guests, the venues are poised to exceed every expectation.

Backed by a dedicated banqueting team, ensuring each event is nothing short of exceptional. Discover a range of tailored conferencing and event packages crafted for the most discerning organisers. Benefit from complimentary Wi-Fi, state-of-the-art operating equipment, and comprehensive array of amenities.

Versatile venues are ideal for breakfast meetings, day conferences, afterconference gatherings, evening events, and any other occasion organisers envision. Indulge in a culinary journey with a variety of menus and snack options designed to delight taste buds. All venues, strategically situated on a central floor, feature preassembly areas and renovated bathrooms, ensuring the utmost comfort and convenience throughout every event.

Offering a multitude of food & beverage venues to enhance and offer flexibility. The Conservatory Restaurant boasts a fresh and crisp environment that overlooks the garden and terrace. The Bull Run Restaurant stands proud with its life-size brass bull welcoming you to this Old School New York Style Steak House. Explore the

heritage Lords Bar and unravel some of the key history facts that went down in the first bar in Sandon. Coffee on Twenty offers coffee and scrumptious deli treats on the go. Experience the exclusive private Destination Lounge.

Amidst the exceptional conferencing facilities lies a serene oasis of lush gardens — a captivating countryside retreat nestled within the bustling cityscape. While the name Balalaika may resonate with nostalgia, it's time to reimagine it as the ultimate destination for contemporary events and conferences. Let’s bid adieu to outdated perceptions and welcome a new era of innovation. With 75 years of legacy, we’re not just standing still — we’re evolving alongside the dynamic world around us, ensuring we remain at the forefront of change and excellence.

Contact details

Tel: 011 322 5000

Email: reservations@balalaika.co.za

Website: https://www.marriott.com/en-us/ hotels/jnbba-protea-hotel-johannesburgbalalaika-sandton/overview/

The African opportunity for MICE

Africa is home to an estimated 17,9 per cent (1,480 billion) of the global population, accounting for currently only approximately 3 per cent (US$ 3 trillion) of the global gross domestic product (GDP) according to the International Monetary Fund.

Although Africa’s business environment is relatively under-developed, the continent is widely expected to become a future economic powerhouse. In recent years, African economies have consolidated their post-Covid recovery while navigating an uncertain global environment. Real GDP growth for 2022 is recorded by the African Development Bank as 3.8 per cent, above the global average of 3.4 per cent, with a positive and stable GDP growth outlook projected to 4.3 per cent in 2024.

Aside from the traditional resource-based sources of business including oil, gold, diamonds, coal, cocoa, coffee, tea, timber and leather, the new generation of Africans and the growing middle class have created emerging business opportunities in support centres, manufacturing and processing, education, travel and tourism. The region has been at the forefront of technological advancement in the developing world. Mobile technology continues to change Africa through wide networks that connect cities and towns with remote areas, providing internet connectivity that could add US$ 300 billion per year to the GDP. The economic growth anticipated in Africa, supported by the AU’s ‘Agenda 2063’ that identifies 15 flagship projects to accelerate development, could be quicker than most other geographical areas, and will demand a workforce that is skilled, determined, innovative, passionate and able to think critically. These young professionals are hungry for education and skills to meet the needs of investors and businesses as they expand throughout Africa.

The MICE opportunity

Africa has made important gains in recent decades. Rolling out the African Continental Free Trade Area and the Open Skies for Africa Agreement will promote economic integration and remove barriers to trade and movement of people across the continent, opportunities that will facilitate productive transformation. A robust meetings, incentives, conferences, events and exhibitions (MICE) sector, also known as business events, coordinated by skilled Convention Bureaux in Africa, has the potential to fully support the Agenda 2063 strategy, and in so doing, help improve

continental trade that will create productive jobs. Future growth is likely to be underpinned by factors including the most rapid urbanisation rate in the world and, by 2035, a larger working-age population than either China or India.

This is promising for the MICE sector, and particularly for that of the non-government organisation/associations sub-sector. With global associations looking to grow their networks, Africa provides an opportunity for greater global engagement that addresses the needs of this young generation of professionals. Associations that create, facilitate, empower and add value to their networks will likely remain more relevant to the realities of the new marketplace. There is an active and growing association market in Africa supported by expert organisations that have launched in recent years, for example the African Society of Association Executives in 2015 based in Kenya.

Rick Taylor from The Business Tourism Company in South Africa has been supporting the development of the MICE industry throughout Africa for more than a decade. He introduced us to the ‘MICE Corridor of Africa’. Whereas South Africa, Morocco and Egypt have been known as the dominant African destinations for business events, other African countries are emerging and proudly presenting themselves to the global marketplace of business events. This Corridor of African countries, including Rwanda, Uganda, Kenya, Ethiopia, Senegal, Zimbabwe, Mozambique, and more, demonstrates that the MICE African industry is evolving into a more sophisticated state.

Mr Taylor said: “The MICE development strategy for Africa that we have pursued in the past decade can be summed up in the phrase ‘concentrate and dominate’ — one step and one country at a time. As the African continent moves towards a state of maturity (predicted for 2030) and becomes the next supercontinent for business events, those countries with established Convention Bureau presence will be in a better position to sell to a thriving market. With 54 countries and a burgeoning hospitality value chain including tourism boards, convention bureaux, universities, hotel groups and trade/professional associations, there is no shortage of potential in Africa.

However, the challenge lies in building skills and credentials, and this will require purpose, time, and focus.”

The sustainable socio-economic transformation and the legacy benefits to communities, cities and countries resulting from hosting business events, has become much better understood in Africa. And, whilst creating connections with people at a meeting is important, Africans consider it as a valuable way of building a business relationship. Hosting a conference in Africa provides opportunities for professional development, including networking with professionals from across the continent, attending industry-specific workshops, and gaining insight into regional business practices. With the association business events industry in its development stage in Africa, there is the opportunity to establish meaningful legacy programmes as a key part of hosting a conference on the continent.

Africa is a continent with a rich and diverse cultural heritage, including traditional music, dance, and food. Holding a business event in Africa provides an opportunity for attendees to experience this glorious diversity first-hand.

Who is Rick Taylor?

Rick Taylor, chief executive officer, of The Business Tourism Company, an international African-based consultancy. The Business Tourism Company is the strategic architect behind eight national convention bureaux in Africa and has delivered more than 100 diverse tourism projects across South Africa, Namibia, Rwanda, Kenya, Tanzania, Ethiopia, Uganda, Mozambique, Cameroon, Zambia, Togo and Senegal - among others internationally.

Unlocking economic potential: The Africa Free Trade Continental Area Agreement and the future of tourism in South Africa

The Africa Free Trade Continental Area (AfCFTA) agreement unlocks tremendous opportunities for local and global businesses to enter into and expand throughout new markets across the continent. Envisioned as a catalyst for growth, the AFCFTA holds tremendous promise for the South African tourism sector. However, the complexities surrounding its implementation have posed challenges, delaying the potential benefits, says Lee-Anne Bac, director at BDO South Africa.

It has been estimated that by 2050, Africa will be home to 2.5 billion people, with its combined business and consumer spending reaching $16.12 trillion. With these numbers in mind, the AfCFTA agreement symbolises a new dawn for the continent and represents immense growth opportunities for African markets. As the nation with the most developed economy on the continent, South Africa stands at a pivotal juncture where this agreement has the potential to unlock new opportunities for its tourism industry. Yet, although many African countries have already implemented the agreement, South Africa is lagging.

One of the most promising aspects of the agreement for the tourism sector in South Africa lies in the facilitation of the free movement of people that will substantially increase the number of business and leisure travellers within the continent. This free movement could translate into an increased demand for hotels and accommodation, air and land transportation, and much more, thereby driving growth, generating additional income, and creating much-needed employment opportunities.

A catalyst for Intra-Africa work travel

As the gateway to southern Africa, South Africa is emerging as a hub for professionals seeking regional work experiences. The free movement of people facilitated by the AfCFTA would encourage Africans to explore South Africa as a destination for both leisure and work. Business travellers and professionals, drawn by the prospect of seamless travel, would contribute to a surge in tourism-related activities. Conferences, conventions, and collaborative projects could become commonplace, further solidifying South Africa’s status as a preferred destination for both business and leisure.

South Africa’s diverse tourism offerings could benefit from increased intra-Africa travel. As professionals explore work opportunities within the continent, they are likely to extend their stays to experience the unique cultural, natural, and historical attractions that South Africa boasts. This not only diversifies our tourist

markets but will also contribute to longer stays and increased spending by visitors.

Collaboration becomes increasingly attractive once free movement is allowed. By tapping into the strengths of neighbouring nations and fostering cross-border partnerships, South Africa can create unique travel packages that showcase the diversity of experiences available across the continent. From cultural festivals to wildlife safaris, a collaborative approach would enrich the tourism landscape and attract a broader spectrum of visitors, from across the African continent.

The agreement could also ensure that skilled workers from across the continent can move freely between franchised brands to ensure quality control and standards are met across the board — a move that has massive benefits not only for the businesses themselves in terms of extending quality, enhancing skills development and fostering the careers of valuable employees, but also for travellers who will return over and over again to places that have met or even exceeded their travel needs.

Complexities and delays in implementation

Despite the immense potential, the AfCFTA’s implementation is facing hurdles in South Africa. The complexities come from myriad of factors, including regulatory frameworks, logistical challenges, and the need for harmonisation of policies across diverse nations. These complexities have led to delays, preventing South Africa from fully capitalising on the benefits the agreement promises.

One of the primary complexities the country faces is aligning its national regulations with the overarching framework of the agreement. This process requires extensive negotiation and compromise to ensure that the nation’s interests are represented while contributing to the greater good of African economic integration.

Logistical challenges are also causing a bottleneck. The need to upgrade transportation infrastructure and streamline customs procedures presents additional roadblocks. The successful implementation of the agreement

demands a commitment to addressing these challenges head-on, requiring significant investments and a coordinated effort among member states.

Concerns have also been raised about potential economic imbalances and the need for safeguards to protect vulnerable industries which have slowed down the negotiation process. South Africa, being a major player in the African economy, must navigate these intricacies with diplomacy and foresight to ensure that the benefits of implementation are shared equitably among member states.

The vision is clear: a united Africa, seamlessly connected through the AfCFTA. This will not only elevate our position as a tourism hub but also contribute to the broader economic development of the continent. However, if South Africa doesn’t seize the opportunity to shape a future where all who seek to explore the continent can do so freely, there are many other countries ready and waiting to snap up the spoils of the African Renaissance. We must step up and champion this journey or risk being taken off the map completely.

Who is Lee-Anne Bac ?

Lee-Anne Bac is a director in Advisory Services at BDO South Africa, where she leads the Management Advisory team and specialises in providing strategic advisory services in the private and public sectors. In her role, Lee-Anne conducts strategic planning, financial modelling, feasibility studies, and market demand assessments for her clients. Throughout her career, she has developed specialist knowledge and skills in the sectors of tourism, hospitality, leisure, and property.

Lee-Anne holds a BSc in microbiology and zoology and an MBA. She is also a sought-after speaker and thought leader on issues relating to her specialist sectors.

A new season for Spier Hotel

A landmark wine and hospitality destination in the Stellenbosch Winelands, Spier Wine Farm has begun an extensive refurbishment of its hotel to reflect the vision and philosophy of its owners, the Enthoven family.

Spier is known and celebrated in South Africa and abroad for its award-winning wines, its regenerative approach to farming and business, and its support of contemporary South African artists.

With significant refurbishments having started from mid-March 2024, and reopening in 2025, Spier’s hotel will offer curated immersive experiences on this historic working wine farm and an even more purposeful approach to food, wine, and wellness.

“Our farm and hotel will be an immersive place of peace and connection. Simple and timeless, with elegant comfort that never shouts. Set in a magnificent wild Cape garden, it will be a more personal, more encompassing expression of our family’s vision,” said Mariota Enthoven, who lives on the farm, and is also leading the project.

Spier’s eighty rooms will reflect traditional Cape style, with elegantly updated finishes and artwork curated by Spier Arts Trust, from the Spier Arts Collection. Ground floor rooms open out onto wild Cape indigenous gardens, while upper-level accommodation offers magnificent views of the gardens and farm,

from Juliet balconies.

Plans include a tranquil, secluded wellness spa that invites guests to rebalance with a private pool, spa treatments, and phytotherapy, using healing fynbos botanicals harvested on the farm.

In the hotel’s restaurant, the menu will

tell the story of South African culinary heritage and a philosophy of keeping things simple, seasonal, farm-made, wine-friendly, and never wasteful. The restaurant, expanded pool and bar, and rooftop sundowner bar all embrace views of the Helderberg mountains. Flowing into the rewilded Cape floral farm and riverbank, will give guests a sense of the intimate relationship with the natural environment.

These guest areas will bring Spier’s wine offering into sharp focus, with a feature wine bar in the foyer flowing to tasting areas and restaurant cellar.

Spier’s hotel will offer immersive experiences exclusively for guests wishing to engage with winemakers, food gardeners, and other collaborators within the farm community.

Ready 2025

Renovations began in mid-March 2024, and the new hotel will reopen early 2025.

During the refurbishment, staff will be involved with Spier’s Growing for Good community and environmental projects, while also enrolling in accredited hospitality courses that align with the premium guest experience. Restaurants, farm activities, and intimate meeting venues will be welcoming guests, as always.

Spier’s hotel will offer curated immersive experiences on this historic working wine farm and an even more purposeful approach to food, wine, and wellness.

Pared back Cape farm simplicity, elegantly refined. The hotel’s 80 rooms will be updated with layers of natural textures, linen and solid oak floors (or wool carpets) underfoot. Clean lines, generous proportions, light earthy tones, airy, quiet and private.

Bright, roomy bathrooms. Classic brass accents and marble vanities chime with clotted cream walls and black and white tiles. Double basins, with either a large walk-in shower or an indulgently proportioned tub, or in some cases both.

Hilton announces the opening of Canopy by Hilton Seychelles

Hilton recently announced the opening of its newest property, Canopy by Hilton Seychelles — marking the boutique lifestyle brand’s debut in the Indian Ocean.

Situated in the south of Mahé, Canopy by Hilton

Seychelles is the brand’s first resort property in the world, seamlessly blending local flair with contemporary charm to deliver an idyllic getaway for families and adventure seekers alike. A short drive from the Jardin du Roi (Spice Garden), and the Anse à la Mouche beach known for its shallow and calm seas, the 120-guestroom resort draws inspiration from its surroundings to offer an authentic guest experience — from the stylishly designed rooms infusing elements of the locality to the tranquil spa and world-class food and drink offerings.

Guy Hutchinson, president, Middle East and Africa, Hilton, said: “We are excited to continue growing our portfolio in the Indian Ocean, offering more incredible destinations for guests, with the debut of Canopy by Hilton Seychelles. Joining five Hilton-branded properties in the Seychelles, including the recently opened Waldorf Astoria Seychelles Platte Island, the resort promises guests a memorable stay that beautifully integrates our renowned Hilton hospitality with the local charm of Mahé.”

Guests can enjoy a compelling range of culinary options at the resort’s three dining venues. Avocet serves indulgent breakfast spreads, as well as à la carte French and Creole fusions for lunch and dinner. Evening experiences feature

enticing entertainment options for the perfect stay.

Fun meets the spirit of Seychelles’ traditional Sega dance at Sega Bar, a perfect spot to lounge and enjoy a dip overlooking the crystal-clear waters of the Indian Ocean. Meanwhile, Palem opens later this year and will offer guests a seaside and Asian- inspired dining experience, bursting with flavours from Indonesia, Thailand, and China and featuring locally crafted cocktails.

Jenna Hackett, Brand Leader, Canopy by Hilton added: “We are thrilled to debut the world’s first Canopy by Hilton resort in the Seychelles as we continue to expand the brand’s footprint in leisure and resort destinations. Joining a global portfolio of 40 properties, Canopy by Hilton Seychelles offers guests a slice of paradise, blending the authentic local flair of Anse à la Mouche with a sophisticated design that captures the essence of the neighbourhood. We look forward to welcoming guests to this amazing destination.”

Guests can relax and rejuvenate at Afloya, a symphony of natural beauty framed by the mangroves that surround the property. The ethos of the spa centres around the connection to nature, and tranquil relaxation through the elements and restorative power of natural botanicals. Guests can work up a sweat at the resort’s modern fitness centre, take a dip at one of the three pools, enjoy water sports activities at the beach,

or relax at the transfer lounge before departing to the airport.

As part of the resort’s engagement with the local community, the property team is helping to support the natural environment – by rejuvenating the mangroves and the Mahé coastline – as well as promoting energy efficiency and sustainability in the resort’s operations.

Canopy by Hilton Seychelles is part of Hilton Honors, the award-winning guest loyalty programme for Hilton’s 22 world-class hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount, and free standard Wi-Fi. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check in, choose their room, and access their room using a Digital Key.

Canopy by Hilton Seychelles joins five trading properties from Hilton’s portfolio in the Indian Ocean, including Waldorf Astoria Seychelles Platte Island; Mango House Seychelles, LXR Hotels & Resorts; Hilton Seychelles Northolme Resort & Spa; Hilton Seychelles Labriz Resort & Spa; and DoubleTree by Hilton Seychelles — Allamanda Resort and Spa

Radisson Hotel Group accelerates expansion in Morocco

As Morocco continues to be a crucial market for development, the Group is accelerating its expansion in the country.

Radisson Hotel Group has set a goal of expanding its current portfolio of eleven hotels in operation and under development in Morocco to 25 hotels by 2030. As Morocco continues to be a crucial market for development, the Group is accelerating its expansion in the country and has therefore extended the portfolio of Erwan Garnier, senior director for development, to include Morocco.

Defining Radisson Hotel Group’s expansion strategy for Morocco, Mr Garnier, said: “I am delighted to lead our expansion efforts in Morocco and take them to new heights. Leveraging our success in the country thus far, our expansion strategy will concentrate on targeting the major cities in Morocco.

“Our focus will be on strengthening our presence in Casablanca and Marrakech, where we currently operate the conveniently located Radisson Blu Hotel, Casablanca City Center, and the highly acclaimed Radisson Blu Hotel, Marrakech Carré Eden. Additionally, we plan to establish our presence in the key cities of Rabat, Tangier, Agadir, and Fez.

“In light of Radisson Hotel Group’s strategic five-year plan and the 2030 FIFA World Cup in

Morocco, we have identified significant potential within these cities to establish a diverse portfolio consisting of ideally located business hotels, efficient serviced apartments, premium mixed-use projects, and expanding our portfolio of exceptional resorts. The introduction of the Radisson brand with the imminent opening of the Radisson Hotel Casablanca Gauthier La Citadelle in the vibrant Gauthier district of Casablanca, marks a notable development. This new establishment will be the flagship of the Radisson brand in Morocco, marking the entry of a new brand for the group in the country and underlining our commitment to quality and diversified expansion.”

Mr Garnier has been an integral part of Radisson Hotel Group since joining, nine years ago, achieving numerous development milestones. He has played an active role in expanding the Group’s African portfolio, particularly in Francophone and Lusophone countries, Indian Ocean islands, and more recently, in West and Central Africa.

In 2023, the Radisson Hotel Group maintained its expansion momentum in Africa, with eight new hotel signings, adding

more than 1,600 rooms to its already robust portfolio on the continent. With this progress, the Group is well on track to achieving its objective of reaching 150 hotels in Africa over the next five years, up from its current count of 100 hotels.

Furthermore, over the past three years, Radisson Hotel Group has emerged as the fastest-growing hotel group in Africa, with twenty hotel openings across the continent. This remarkable achievement has set a record for the Group in terms of the realisation of its pipeline into openings and has resulted in an impressive 15 per cent annual growth on its African portfolio.

Radisson Blu Hotel Casablanca City Center lobby.

Erwan Garnier, Senior Director Development Africa, Radisson Hotel Group.

Radisson Blu Hotel Marrakech Carré Eden pool.

Index Hotels SA takes over management of the C Resort & Residences

Index Hotels SA is pleased to announce the acquisition of the management contract for The C Resort & Residences in Prampram, Ghana. This strategic move commemorates a significant expansion for Index Hotels SA, reinforcing its commitment to delivering outstanding hospitality experiences in Western Africa.

The partnership marks an integral chapter in the resort’s history — originally the seaside holiday home of a local family who are renowned for their pivotal role in establishing Prampram and New Ningo as an adored beachside sanctuary for Ghanaians.

From its modest origins as Captan’s Cabin, The C Resort has evolved into a haven that preserves its legacy, while embracing a broader community.

Craig Seaman, chief executive officer, expressed the sentimental nature of the collaboration, stating, “We are honoured to be entrusted with the stewardship of The C Resort, a place steeped in memories and community spirit. Our commitment is not just to elevate its offerings, but to honour the heart and soul that have made it a cherished destination.”

Giselle van As, the newly appointed general manager, brings a wealth of experience from her years in the hospitality sector, which includes the Ghana hospitality market.

She shared her passion for the project, by saying: “The family’s dedication to their community and the growth of The C Resort is truly inspiring. I am excited to be part of this journey and contribute to its continued success.”

The C Resort, once a private retreat, has opened its doors wider with additional spacious hotel suites to complement the existing accommodation offering — now offering 46 hotel rooms and suites. The family’s commitment to local empowerment is evident in their focus on employment and upskilling, both in the hospitality sector and the resort’s construction.

Looking ahead, The C Resort has ambitious plans that resonate with its dedication to community, sustainability, and enhancing guest experiences. The future includes expanding the culinary offerings within the new C Beach Club, allowing them to provide an immersive gastronomic experience for the residents and day visitors while supporting local fishermen through the introduction of al fresco seafood dining. The existing meeting spaces will be upgraded and increased so that incentive groups can be in an environment that fosters collaboration.

Guests’ experiences will be further enhanced through the accommodation upgrades that ensure a perfect blend of comfort and nostalgia, complimented by the new in-room amenities that promise the creation of lasting memories. Prioritising the

elevation of guests’ stays at The C Resort, the plans for a spa will provide them with rejuvenating experiences in a serene environment.

The resort’s private beach and marina, protected by a 270-metre sea-break gabion, are some of the additional water sports and recreational facilities present that cater to the diverse interests of the guests seeking both relaxation and adventure. A core value at the heart of The C Resort is sustainability and, as they enter this new era, they plan to increase the focus on such initiatives.

The inclusions of a plant nursery and vegetable garden form part of this. However, as a beachside establishment, their environment remains a priority and their proactive efforts in cleaning the ocean and beaches shine a light on that. Specifically, The C Resort cares deeply about protecting the baby sea turtles and thus will ensure the Sea Turtle hatchery will remain a vital part of the resort.

This collaboration between Index Hotels SA and The C Resort is not just a management contract; it’s a pledge to preserve the heart and heritage of this coastal gem while weaving in new chapters that resonate with the spirit of the Captan family and the local community.

Hostex 2024 shatters 10-year visitor attendance record

Hostex, the leading showcase for the food, drink, and hospitality industry, has marked a triumphant return after two years, breaking attendance records and cementing its legacy as Africa’s food, drink & hospitality expo. Held at Sandton Convention Centre, Hostex was a resounding success, attracting a record-breaking 6,816 visitors — the highest in the last decade.

Mark Anderson, portfolio director, Specialised Exhibitions Montgomery, said: “This year’s edition saw a remarkable surge in attendance, signalling not only a resurgence of the hospitality industry, but also the unwavering spirit of resilience and adaptability within the sector. The vibrant atmosphere, coupled with the quality of innovative exhibits and insightful seminars, showcased the dynamism that defines the hospitality industry.”

The 6,816 attendees included a diverse mix of decision-makers and industry professionals, with nearly 200 visitors, hailing from various countries across the globe.

Hostex 2024 highlights

• Sold-out hall

The event witnessed a sold-out hall, with exhibitors pulling out all the stops to create

visually engaging and interactive stands.

• Themed days and districts

Three theme days and six dedicated districts, including Equipment Africa, Food & Drink Africa, Tea & Coffee Africa, Contract Furnishings Africa, Technology Africa, and Sustainability Africa, provided a comprehensive showcase of the latest trends and innovations in the industry.

• Seminar topics and ambassadors

Seventeen curated seminar topics, featuring five industry leaders as Hostex Ambassadors, offered valuable insights into the trends shaping the future of the hospitality sector, under the themes of Taste Tomorrow, Hospitality Horizons, and Design & Deliver.

• Diverse offerings

From culinary trends to sustainable products and services, Hostex 2024 delivered solutions for decision-makers,

allowing them to connect, source solutions, and stay ahead of industry trends.

• Culinary interactions

SA Chefs brought another jam-packed programme of interactive demonstrations designed to inspire and showcase the talents of chefs to Hostex visitors, along with a selection of products and service providers in The Skillery and Chefs Village.

• National Coffee Championships

Hostex 2024 was a stage for excellence in the South African coffee scene, as the Speciality Coffee Association of Southern Africa (SCASA) proudly announced the winners of three National Coffee Championship competitions. These outstanding champions – Andre Blignaught (Cup Tasters Champion), Luke Letts (Barista Champion), Jeff Stopforth (Latte Art Champion) – will be representing South Africa on the global stage,

Cape Cup’s stand at Hostex 2024.

Niels Verspui, Hostex 2024 Ambassador and Market Head of RoomRaccoon, giving his presentation in the Industry Hub at Hostex 2024.

Chefs in action at The Skillery at Hostex 2024.

SA Chefs Association presents The Skillery at Hostex 2024.

Clearworld's stand at Hostex 2024.

So Niche stall with their premium baked products.

showcasing the country's prowess in the world of coffee. Their remarkable skills and dedication were on full display at Hostex, adding an extra layer of excitement and celebration. “As South Africa's ambassadors in global coffee competitions, these champions embody the innovation and talent that the local coffee industry has to offer, reinforcing the nation’s position as a force to be reckoned with in the international coffee community,” said Iain Evans, Hostex ambassador and publisher of The Coffee Magazine

Exhibitor feedback

Overwhelmingly positive feedback from visitors highlighted the quality of the visiting audience and the number of leads generated from the show.

Maryke Polley, sales manager, The Local Farmer, said: “It was a great show and we saw a lot of chefs and restaurant people that we were hoping to see. We were extremely busy and we’ve got hundreds of leads, so I’m really excited to follow up on them. Everyone gave their contact details so it’s really been worth it. We’ve got the right type of people here.”

Mario van der Walt, managing director, FoodServ Solutions, said: “The show has been great. It exceeded the expectations from the previous shows we’ve participated in. Our last exhibition was in 2020, just before Covid, and that was a phenomenal show. We had such a great response from our customers, and then Covid happened,

so we didn’t come back in the 2022 show because we didn’t feel the industry was in the right space. This year has definitely been well worth it. The quality of leads was phenomenal, and most of our key accounts also came through, which is unusual because they don’t come to all the shows.”

Carmel Rubinstein, sales division manager, Hospitality Suite Hotel Supplies, said: “This year’s Hostex has been very good. We’ve had a lot of our customers come by, especially high-level people from the African regions. It’s been absolutely amazing because Africa is the main focus for us. And then from South Africa, we’ve had a really good mix of lodges and hotels and larger guest houses, giving us their details, wanting us to contact them.”

Visitor feedback

Visitors commented on the vibrant atmosphere and Hostex’s ability to connect the industry under one roof.

Yonela Motloung, marketing lead for Unilever Food Solutions SA, said: “It is so awesome to see the hospitality industry get back to life after the trauma of Covid. It’s my first time visiting Hostex and I loved the vibe. I want to give a shout-out to Hostex for organising this amazing event. We cannot wait for 2026, when Hostex turns 40 — that’s 40 years of impact, 40 years of creating the greatest hospitality industry that we want to see, 40 years of preparing for the future. Unilever Food Solutions will be on that journey with Hostex.”

Cleo Johnson, founder and curator of Nuecleo & Hostex Ambassador, said: “Walking into the exhibition, there was so much electricity. There was really quite an atmosphere. I absolutely loved it. People were eating and drinking and having conversations, which speaks to hospitality as a whole — and I feel like they really captured it at Hostex. I really think that this is the place for hospitality professionals, not only to come and source products, but to be able to network and just find more innovative solutions for your companies or your clients.”

Craig Elliott, head chef, Unilever Food Solutions SA, said: “I’m blown away. I’ve been walking around having a look, catching up with old colleagues and contacts. That’s what keeps this industry going. It’s all about people. And it’s been valuable to keep in touch with our competitors and what they’re doing. It’s about being real and keeping in touch with the reality of what’s happening in the industry. And there couldn’t be a better show to do that.”

Hostex 2026 — opening doors for 40 years and beyond

As Hostex 2024 concluded on a high note, the industry now eagerly anticipates Hostex 2026 – the 40th-anniversary edition – taking place from 8-10 March 2026. Hostex will continue its legacy of unlocking opportunities, fostering innovation, and shaping the future of the hospitality industry.

Specialised Exhibitions team with Hostex Ambassadors James Khoza and Moses Mgwaza celebrating the first day of Hostex 2024.

Coffee Championship at Hostex 2024.

The FoodServ Solutions stand at Hostex 2024. Core Catering stand at Hostex 2024.

Visitors at Ambiance’s stand at Hostex 2024.

Fresh Press showcasing their products to Hostex 2024 visitors.

City Lodge Hotels partners with SATSA and Sigma to support SMEs

City Lodge Hotels is entering its second year of championing small and medium enterprises (SMEs) through its enterprise and supplier development (ESD) and transformation initiatives, and all parties are benefitting.

Our active participation in an ESD program, initiated in partnership with Southern Africa Tourism Services Association (SATSA), demonstrates our commitment to transformation. This collaboration has been invaluable in steering our procurement process towards more effective and sustainable ESD practices,” explained Lindiwe Sangweni-Siddo, chief operating officer of City Lodge Hotels.

As a member of SATSA, City Lodge Hotels enjoys support from Sigma International, a key partner contracted to aid SATSA members with their ESD programs. This collaboration sees City Lodge Hotels dedicate resources towards nurturing the growth of small

Black-owned businesses, underlining its commitment to fostering economic empowerment.

This year, there are nine businesses that benefit from being part of City Lodge Hotels’ incubatee program:

• Ashok Narsai Interiors

• Forest Fairies

• King’s Manufacturers

• Morake Décor

• Organic Matters

• Point Squared Shuttles

• Roska Artisan Ice Cream

• Spirits and Bubbles SA

• Wazisa Green Solutions

“We were delighted with the successful

conclusion of the 2023 incubator program, where we graduated a group of eight small, Black-owned businesses into our procurement chain supply. Just one success story is our relationship with Asmara Coffee, which began in our incubatee program, and now we stock this coffee across our hotels,” Ms Sangweni-Siddo explained.

“With our 2024 incubator program well underway, we are actively assisting this new group of enterprises into becoming successful in growing and scaling their businesses to become significant suppliers, not only for our Group, but other hospitality players too. This is an initiative that is close to our heart at City Lodge Hotels. Let’s make the circle bigger!”

Hospitality in Africa is open for increased business

As Africa’s travel and tourism industry surges, fuelled by a growing middle class and a projected CAGR of 8.9 per cent or $731.4 billion by 2032 in the ‘bleisure’ market, the demand for innovative hospitality solutions is booming.

Arecent report by Africa Outlook predicts Africa will be the world’s second-fastest-growing tourism region in 2024, driven by a resurgence in travel and investment. To meet this demand, the Hotel & Hospitality Expo Africa, in its seventh edition, having transformed, is set to connect hospitality buyers with a wide range of global suppliers and brands.

“The all-new Hotel & Hospitality Expo Africa is the ultimate destination for the hotel and hospitality sector in Africa,” said Margaret Peters, event manager: food & hospitality at dmg events.

“And, as part of our commitment to providing more value to the African hospitality sector, the Hotel & Hospitality Expo Africa is excited to announce the launch of the interiors and fit-out sector within the main event, taking place in South Africa from 11-13 June 2024 at the Sandton Convention Centre.”

The event will connect architects, interior designers, and hotel and hospitality buyers with suppliers and brands, enabling key players to source the widest range of global products, connect with industry leaders, and be inspired.

“Get ready for an unforgettable experience that is as bold and dynamic as the African continent itself,” Ms Peters added.

The latest African Hotel & Hospitality Confidence Index, released earlier this year, echoes the positive momentum of the industry, with 80 per cent of hotel, bar, and restaurant operators, along with industry supplier respondents looking ahead with growing confidence and optimism.

Top trends include integrating artificial intelligence (AI) into hospitality operations, where the Confidence Index confirmed one in four businesses are using AI tools to enhance business. Trends like these will be

high on the agenda at the event this year, to capitalise on Africa’s growing population, where the emergence of a middle class and megacities will give rise to hospitality demand.

“With sustainability and technological transformation shaping the sector, the trends, services, and products that will determine Africa’s hospitality journey as a vibrant international destination will be uncovered at the Expo,” Ms Peters said.

Discover products and solutions from kitchens & bathrooms, lighting & decorative accessories, furniture & furnishings, art & textiles, interior fit-out, surfaces & flooring and sleep among categories to explore. International exhibitors include representatives from Italy, Russia, Malaysia, Thailand, Japan, and France, featuring top executives, brand managers, exporters, creative directors, and more. Visitors will include business owners such as restaurant operators, distributors, interior designers, architects, retailers, and buyers, among others.

Nearly 3,000 trade visitors are expected at the Expo, with over 100 exhibitors from across the globe.

Previous participants have seen an 88 per cent increase in brand awareness, while 81 per cent have generated new sales leads. “Africa is primed for the hospitality market and the event is the perfect platform for exhibitors to showcase their brand,” Ms Peters added.

A key feature this year includes the Southern African Housekeepers League of Champions, which brings together competing teams in a live-action display of skill and talent.

This year, the event is co-located with the 21st edition of Africa’s Big 7, facilitating connections with buyers from across the African continent to source products, develop new partnerships, and conclude export and import deals within the food and beverage value chain. Also co-located with the 30th edition of SAITEX, attendees can boost international and local business relationships across multiple trade sectors.

“The three shows offer an enticing buyer’s journey, allowing for multiple departments to converge at one venue and find ample suppliers according to their needs. Attendance will generate quality leads and new opportunities within a targeted audience, seeing Africa’s hospitality sector thrive,” Ms Peters concluded.

For more information visit: https://www. thehotelshowafrica.com/

Photo by Urban Sanden on Unsplash

SAACI signs industry working partnership with EGF to drive sustainability

An industry Partnership Agreement between the Southern African Association for the Conference Industry (SAACI) and the Event Greening Forum (EGF) was announced at Meetings Africa in Johannesburg.

This strategic collaboration with several meetings and event industry representative organisations which have a clear interest in developing longterm business relations and in this instance, the sustainability of the meetings and events industry. By working with SAACI’s Association Community and the broad mass of SAACI’s membership, who drive the meetings and events industry, will be in an informed position regarding the working relations with the EGF. The objective is to exchange information and crosspromotion between both associations.

Jaques Fouche, national chairperson of SAACI, explained: “We are extremely pleased to conclude this partnership for both SAACI and EGF. SAACI needs to work with EGF in the drive of knowledge sharing which makes this partnership so relevant and important for the business events industry within Africa. We are

looking forward to the exchange of critical information on sustainable events, held across the country. This information will assist in the bidding process of future events, that require sustainability deliverables. This will start an aggressive process in how we want to increase business events and association meetings in South Africa.”

Morwesi Ramonyai, chairperson of EGF, said: “Through the active participation of our members and association community on building shared knowledge in the manner we deliver sustainable meetings and events, will increase the support to the South African meetings industry and its objective to also achieve societal development through meetings. I would like to thank SAACI for their support over the years and am delighted to welcome this collaboration amongst EGF and SAACI.”

The partnership will bring strategic

collaboration and will mutually benefit both associations through the exchange of information, creating awareness through affiliation, and working together to create new education and training opportunities for the benefit of the Business Events Industry in Africa.

Glenton De Kock, chief executive officer of SAACI, commented on the agreement: “The work between SAACI and association partners is to develop markets and drive association business events to Destination South Africa. A number of our member companies are active in ensuring that we deliver sustainable meetings and events. This initiative coincides with our view of the market and the way we wish to drive partnerships and collaboration in building a strong, sustainable business events industry for our continent with like-minded partners.”

Building back Exhibitions and Events together!

The founding Associations of the SA Events Council have consistently

safety, business relief and venue capacity. Ensure you are ready

New EXSA board announced

EXSA is thrilled to announce the board structure for 2024.

Kelly Papas, Daksha Vallabh, Gabi Babinszky, and Beert Kuiken stepped down as board members. We would like to thank them for the work and effort that they have contributed to the EXSA board. We have achieved many successes with them aboard, steering the ship in the right direction.

Four members were co-opted onto the board for their specific set of skills to work on various working groups. Gavin Burgess, Kimendrie Pillay, and Ross Wilson have moved from a co-opted position to an official director position. This creates continuity on the board and will ensure that projects undertaken will be seen to

completion. Congratulations to all three directors.

Two new nominations were made for Steve Marsden and Daniel Chemel. They have gladly been co-opted onto the board and will work on a variety of working groups which will aid EXSA in achieving their goals.

There were also two new Working groups added due to capacity and growth within the association. The Gauteng working group will be chaired by Kerry-Lee Bester and will focus on shows in Gauteng. The Events working group was added as more eventing companies are coming on board. Lee-Ann and Ross Wilson will be working on this group and urge any

interested members to please get involved with this group.

The Board structure is as follows:

Sibusiso Mncwabe – EXSA Chairperson

Jacqui Nel – EXSA Vice-Chairperson

Ishmael Atanasi – EXSA Treasurer

Kerry-Lee Bester – Gauteng Chairperson

Liam Beattie – Western Cape Chairperson

Nic Curle – Western Cape Vice Chairperson

Ashona Maharaj – KwaZulu-Natal Chairperson

Gavin Burgess – Director

Kimendrie Pillay – Director

Ross Wilson – Director

Daniel Chemel – Co-opted Director

Steve Marsden – Co-opted Director

Reclaim balance by design

The meetings and event world is fast-paced most of the time, but mindfulness may help many event professionals to move through the storm with calmness, presence, and focus.

By Glenton De Kock, chief executive officer of SAACI

Abrief, mindful pause can reduce burnout and increase satisfaction. As this article is penned, we are in the week of the first holiday break – Easter – and, while many will be busy with meetings and events or travelling, we must make our own ‘extremes’ of health, happiness, and harmony.

Living in an environment of extreme intensity, demands and deadlines is often unavoidable — it’s the world we live in today.

By being intentional about protection, boundaries, resilience, and designing equilibrium, we can prevent extremes from making us extremely overwhelmed.

Don’t leave your work-life balance to chance. Be proactive about structuring your routines, rituals, and lifestyle practices that create pockets of calm and normalcy within the dimensions of intensity.

A simple, Most Valuable Priorities (MVP) review at a quiet moment, mid-way through the event day, brings mindful awareness to identifying and re-focusing your efforts. Let go of anything extraneous that doesn’t provide value. An area that may be beneficial to our clients, staff, and ourselves is to ‘build mindful moments’, incorporating short grounding activities like guided breathing, meditation moments, or mindfulness tips to the event program itself. This promotes mindfulness for attendees too.

One activity that is slowly gaining momentum is to move mindfully. Most venues allow for mindfully walking between meeting rooms or doing purposeful, deep breathing exercises while moving equipment, bringing awareness to your physical motions and movements.

In an industry where conversations are

continuous, practicing mindful listening when communicating with clients, vendors, staff, etc., is an area that will allow us to slow down and listen without letting our minds wander. Being fully present and attentive reduces mistakes and shows those you work with that they have your full attention.

As event professionals, we can practice mindfulness in several ways to assist us in staying focused and grounded during the planning and execution of events which at times has the potential to be chaotic and stressful.

In doing so, we can safeguard our precious sanity.

Growing motivation beyond sales teams

Achieving positive impacts on both your sales pipeline, and people, involves cultivating a holistic approach that prioritises both business outcomes and employee wellbeing.

By Tes Proos, president of SITE Africa

By implementing strategies that simultaneously enhance sales performance and foster employee growth and satisfaction, organisations can create a synergistic environment where success is sustainable and meaningful.

Investing in sales training and development programmes not only improves sales proficiency but also empowers employees with valuable skills and knowledge, boosting their confidence and job satisfaction.

Moreover, fostering a supportive and collaborative culture encourages teamwork and mutual support, leading to stronger relationships within the sales team and across the organisation.

Additionally, incorporating flexible work arrangements and recognising employee achievements contributes to a positive

work environment, promoting employee retention and morale.

Ultimately, by aligning sales objectives with employee engagement and fulfilment, companies can drive sustainable growth and achieve long-term success.

Expanding motivation

Expanding motivation beyond sales teams is essential for fostering a dynamic and high-performing work environment.

While sales teams traditionally rely on commission-based incentives, other departments can benefit from alternative motivation strategies tailored to their unique roles and responsibilities.

One approach involves creating a culture of recognition and appreciation, where employees feel valued for their contributions, regardless of their position.

Additionally, providing opportunities for skill development and career advancement can fuel intrinsic motivation across the organisation. Effective communication and transparency from leadership further enhances motivation by fostering trust and alignment with the company’s goals.

By diversifying motivational techniques beyond sales-oriented incentives, organisations can cultivate a motivated workforce committed to achieving collective success.

What we’re all about: motivational experiences

Why

we do it? Business results!

Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results.

Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures.

Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth.

Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...

Revitalising the events industry: A call to action from John Arvanitakis

I am deeply honoured and humbled by your trust in me and for nominating me as the Event Greening Forum’s (EGF) chairperson. Alongside the newly appointed board for 2024, I am thrilled to embark on this transformative journey with you all, dedicated to advancing sustainable practices in event management.

First and foremost, I extend my heartfelt gratitude to the industry professionals, our esteemed members, and supporters who have bestowed this responsibility upon me. Your faith in our shared vision for greener events is inspiring and motivating. Your passion and commitment drive the EGF forward, and I am immensely grateful for your unwavering support.

Congratulations also to the newly elected 2024 board members. We are poised to uphold the EGF’s core objectives — to educate, advocate, and promote sustainable event practices. Our collective mission remains unwavering: to foster an industry that thrives and minimises its environmental footprint.

View the new committee: https://www.eventgreening.co.za/about-us/ committee-members/

Undoubtedly, one of our primary objectives continues to be the pursuit of Net Zero Carbon Events. As stewards of our planet, we must prioritise sustainability in event planning and execution. Through innovative strategies and collaborative efforts, we can significantly reduce the carbon footprint of our events, setting a new standard for the industry.

As we enter the new year, we are committed to revitalising our marketing efforts. This includes revamping our website,

updating business materials, and laying the groundwork for exciting initiatives. Stay tuned for announcements on forthcoming projects and collaborations. We will elevate the EGF’s visibility and inspire others to join our cause.

Reflecting on the achievements of 2023, I am proud to say that it was a remarkable year for membership growth. It is heartening to witness the EGF gaining momentum again, driven by our members’ collective passion and dedication. Each new member strengthens our community and expands our reach, amplifying our impact on the industry.

I urge you – whether a longstanding member or a prospective newcomer – to actively engage with the EGF community. Your involvement is pivotal in effecting positive change within the industry. Together, we can amplify our impact and pave the way for a more sustainable future.

Transitioning to a sustainable mindset is not merely a goal but a journey of continuous improvement. I encourage everyone to take that crucial first step, no matter how small. Whether it’s implementing waste reduction strategies, adopting eco-friendly practices, or sourcing local suppliers, every action counts.

In closing, I feel energised by the possibilities that lie ahead. Let us harness our collective passion and expertise to drive meaningful change within the events industry and beyond.

Photo by Photo Boards on Unsplash

How can you have a zero-waste exhibition?

Creating a zero-waste exhibition is not as difficult as we seem to think.

With careful planning and execution from both organisers and venues, minimising waste is achievable. Here are some useful tips to use:

• Design for sustainability

During the planning phases, prioritise sustainable practices, from using eco-friendly materials for signage, promotional materials, and displays.

• Reduce packaging

Minimise packaging when it comes to promotional items, giveaways and

brochures. Choose packaging that is recyclable, where possible.

• Reusable displays

Invest in reusable display materials that can be used for multiple exhibitions. Encourage exhibitors to do the same.

• Provide recycling stations

Set up recycling stations throughout the exhibition. Encourage venues to ensure waste is stored correctly.

• Collaborate with sustainable partners Work with vendors who prioritise

recycling and sustainable practices.

• Post exhibitions evaluation

After the exhibition, evaluate the recycling generated and identify areas for improvement.

These steps provide a comprehensive approach to creating a zero-waste exhibition and emphasise the importance of collaboration between organisers, suppliers, exhibitors, and venues.

For more information, contact us at aaxo@aaxo.co.za

EXCO AND HEAD OFFICE

Chairperson

Jaques Fouche

e: jaques@be-moved.co.za

c: +27 (0)60 993 7542

Vice-chairperson

Gheeta Payle

e: gheeta.payle@inhousevtm.com

c: +27 (0)61 609 8585

Treasurer

Alex Wrottesley

e: alex@intoafrica.co.za

c: +27 (0)79 429 1627

Chief executive officer

Glenton De Kock

e: ceo@saaci.org

c: +27 (0)82 575 7565

Membership Services & Operations

Tracey-Lee Abdulla

e: members@saaci.org

t: +27 (0)84 492 1515

REGIONAL COMMITTEE

CHAIRPERSONS

Eastern Cape Chairperson

Neil Mouton

t: +27 (0)61 423 9920

e: ec.za@saaci.org

KwaZulu-Natal Chairperson

Kavitha Dhawnath

c: +27 (0)83 607 2006

e: kzn.za@saaci.org

Gauteng Chairperson

Mary Mahlangu

c: +27 (0)81 574 9493

e: jhb.za@saaci.org

Western Cape Chairperson

Ansu Colditz

c: +27 (0)82 457 8071

e: wc.za@saaci.org

Learning Ambassador

Esti Venske

c: +27 (0)83 482 9276

EXHIBITIONS AND EVENTS ASSOCIATION OF

SOUTHERN AFRICA

EXSA OFFICE

www.exsa.co.za

EXSA Chairperson

Sibusiso Mncwabe

EXSA Vice Chairperson

Jacqui Nel

Treasurer

Ismael Atanasi

Gauteng Chairperson

Kerry-Lee Bester

Western Cape Chairperson

Liam Beattie

Western Cape Vice Chairperson

Nic Curle

KwaZulu-Natal Chairperson

Ashona Maharaj

Director

Gavin Burgess

Director

Kimendrie Pillay

Director

Ross Wilson

Co-opted Director

Daniel Chemel

Co-opted Director

Steve Marsden

President

Tes Proos

c: +27 (0) 84 682 7676

e: tes@crystalevents.co.za

Treasurer

Peter-John Mitrovich

c: +27 (0)82 318 1889

e: peter-john.mitrovich@grosvenortours.com

Sustainability

Daryl Keywood

Southern Africa Development

Brad Glen

East Africa Development

Chris Munyao

Young Leader Programme

Peter Mwanja

Africa Convention Bureaus

Rick Taylor

North Africa Development

George Fawzi

Board member at large

Rick Taylor

East Africa (Rwanda)

Chris Munyao

North Africa

George Fawzi

North Africa support

Brad Glen

Secretariat & Events

Mariaan Burger

c: +27 (0)82 557 8041

e: info@siteafrica.africa

e: hello@saeventscouncil.org

Chairperson

Raylene Johnson, CEO: TEBCO-SA

Interim treasurer

Glenn van Eck, Chairperson: CEPA

Spokesperson

Projeni Pather, Chairperson: AAXO

Members

Kevan Jones, Executive Director SACIA

Sharif Baker, Chairperson TPSA

Tes Proos, SITE President

Justin Hawes, Managing Director: Scan Display & Event

Greening Forum Treasurer

Sibusiso Mncwabe, Chairperson EXSA

Justin van Wyk, Chairperson SALPA

Mike Lord, Chairperson ESC

Arthur Goldstuck, PSASA Exco Member

Esmare Steinhofel, Chairperson: ICCA Africa Chapter

Advisory Members:

Prof Nellie Swart, Associate Professor: Tourism

Management

Corne Koch, Head: Convention Bureau (WESGRO)

Tiisetso Tau, AAXO member

Daryl Keywood, SITE Member

Bheki Twala, TEBCO-SA Executive

Kim Roberts, SAACI Representative Western Cape

Robyn D’Alessandro, PR/Social media, Vivo Visual Voice CC

SOCIETY FOR INCENTIVE TRAVEL EXCELLENCE

SOUTHERN AFRICAN ASSOCIATION FOR THE CONFERENCE INDUSTRY

ASSOCIATION OF AFRICAN EXHIBITION ORGANISERS

EVENT GREENING FORUM

46 Waterford Office Park, Waterford Drive, Fourways, Johannesburg

t: +27 (0)87 265 5840

e: aaxo@aaxo.co.za

Association coordinator:

Anthea Buys

e: anthea@aaxo.co.za

Chairperson:

Devi Paulsen-Abbott, Dmg Events

e: devipaulsen@dmgevents.com

Vice-chairperson:

Tiisetso Tau, Synergy Business Events

e: ttau@synergybe.co.za

Venue Committee Chairperson: Charles Wilson, Gallagher Convention Centre e: charlesw@Gallagher.co.za

Treasurer: Mark Anderson, Specialised Exhibitions Montgomery e: marka@specialised.com

Board of directors:

Chanelle Hingston, Clarion Events Africa e: chanelle.hingston@clarionevents.com

Sandra Barrow

e: sandra.barrow@rxglobal.com

Projeni Pather, Exposure Marketing

e: projeni@exposuremarketing.co.za

179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121

t: +27 (0)11 447 4777

e: info@eventgreening.co.za

w: www.eventgreening.co.za

Management Committee Members:

Chairperson: John Arvanitakis (Chat’r Xperience)

Vice Chairperson: Neo Mohlatlole (7 Colors)

Treasurer: Justin Hawes (Scan Display)

Secretariat: Lynn McLeod (individual)

Morwesi Ramonyai (Borena Energy)

Gavin Burgess (Technology Partners)

Grace Stead (Steadfast Greening)

JP van Schalkwyk (Up-A-Tone Events)

Sonja van Rooyen (Specialised Exhibitions)

Emma Kumalo (Chat’R Xperiences)

Angelique Smith (Event Synthesis)

Joey Swart (Take Note Events)

Louis Nel (Louis THE Lawyer)*

*Co-opted

They are joined by the EGF’s associate member representatives, who are:

AAXO: Anthea Buys

EXSA: Doug Rix/Lee-Ann Alder

Fedhasa: TBC

IFEA Africa: Janet Landey

The MICE Academy: Helen Brewer

PCO Alliance: Melody Barber

SAACI: Glenton de Kock

SACIA/TPSA: Kevan Jones

SA Roadies: TBC

ICCA African Chapter Chairperson: Taubie Motlhabane

Cape Town International Convention Centre

t: +27 (0)21 410 5000

e: Taubiem@cticc.co.za

Deputy Chairperson:  Frank Murangwa

Rwanda Convention Bureau

t: +250 788 358 454

e: frank.murangwa@rcb.rw

Secretariat:  Esmaré Steinhöfel

ICCA Africa Regional director

c: +27 (0)84 056 5544

e: esmare.s@iccaworld.org

www.iccaworld.com/dbs/africanchapter www.iccaworld.org

OTHER ORGANISATIONS OF INTEREST

ABTA African Business Travel Association Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178

c: +27 (0)83 679 2110

e: monique@abta.co.za www.abta.co.za

Founder: Monique Swart

ASATA – Association of Southern African Travel Agents

PO Box 650539, Benmore, 2010

t: +27 (0)11 293 0560/61

e: barbara@asata.co.za

e: general@asata.co.za

Office manager: Barbara Viljoen

Council of Event Professionals Africa Kevan Jones

kevan@sacia.org.za

t: +27 (0)11 083 6418

c: +27 (0)82 555 5556

Chairperson: Glenn van Eck Magnetic Storm

c: +27 (0)82 800 2616

e: glenn@magnetic.co.za

FEDHASA National Office Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157

c: +27 (0)82 552 9862

e: ceo@fedhasa.co.za www.fedhasa.co.za

PSASA – Professional Speakers Association of Southern Africa

t: +27 (0)11 462 9465

c: +27 (0)83 458 6114

e: admin@psasouthernafrica.co.za www.psasouthernafrica.co.za

SABOA Southern African Bus Operators Association

Postnet Suite 393, Private Bag X033, Rivonia 2128

t: +27 (0)11 511 7641

e: saboa@saboa.co.za www.saboa.co.za

SACIA Southern African Communications Industries Association

c: +27 (0)82 555 5556

e: kevan@sacia.org.za

Executive director: Kevan Jones

SATI South African Translators’ Institute

Executive director: Marion Boers

t: +27 (0)11 803 2681

e: office@translators.org.za www.translators.org.za

SATSA Southern Africa Tourism Services Association

Box 900, Ferndale 2160

t: +27 (0)11 886 9996

e: pa@satsa.co.za www.satsa.com

SKAL International South Africa Secretary: Anne Lamb

t: +27 (0)21 434 7023

c: +27 (0)82 708 1836

e: anne@yebo.co.za www.skalsouthafrica.org

STA Sandton Tourism Association

t: +27 (0)83 558 5445

e: secretariat@sandtontourism.com www.sandtontourism.com

TBCSA Tourism Business Council of South Africa

Chief executive: Tshifhiwa Tshivhengwa

Box 11655, Centurion 0046

t: +27 (0)12 664 0120

e: comms@tbcsa.travel www.tbcsa.travel www.tomsa.co.za

Member relations manager: Boitumelo Moleleki

TGCSA Tourism Grading Council of South Africa

Private Bag X10012, Sandton 2146

t: +27 (0)11 895 3000

f: +27 (0)11 895 3001

e: enquiries@tourismgrading.co.za

TINSA Interpreters/Translators Network of Southern Africa

e: info@interpreter.org.za

t/f: +27 (0)11 485 2511

c: +27 (0)83 249 0010 www.interpreter.org.za

TPSA Technical Production Services Association

c: +27 (0)82 555 5556

e: kevan@sacia.org.za www.tpsa.co.za

Executive director: Kevan Jones

TTA Tshwane Tourism Association

Box 395, Pretoria 0001

t: +27 (0)12 841 4212

e: secretary@tshwanetourism.com www.tshwanetourism.com

Chairperson:

Bronwen Cadle de Ponte

Secretary: Sithembile Nzimande

Membership coordinator: Liz Oosthuysen e: membership@tshwanetourism.com

INTERNATIONAL CONGRESS & CONVENTION ASSOCIATION

AAXO partners with EXSA to elevate exhibition industry standards

The Association of African Exhibition Organisers (AAXO) proudly announces its strategic partnership with the Exhibition and Events Association of South Africa (EXSA), marking a significant milestone in the advancement of the exhibition sector, fostering growth, professionalism, and excellence across South Africa and the African continent.

EXSA, renowned for its commitment to setting industry standards and promoting integrity among its members, joins forces with AAXO, a collaborative platform dedicated to enhancing the exhibition landscape in Africa. Together, they aim to fortify the industry, address challenges, and elevate standards through mutual support and cooperation.

Speaking about the partnership, Devi Paulsen-Abbott, chairperson at AAXO, expressed her enthusiasm, stating, “We are thrilled to collaborate with EXSA in our shared mission to elevate industry standards and promote excellence within the exhibition sector. This partnership represents a significant step forward in advancing the interests of our members and the industry as a whole.”

The partnership between AAXO and EXSA outlines several key objectives aimed at

promoting excellence within the exhibition industry:

• Promotion of the highest standards of event and exhibition organising in South Africa and across Africa;

• Collaborative planning and execution of a Global Exhibition Day event on 5 June 2024, focusing on delivering a meaningful and impactful experience for all participants;

• Joint marketing and promotional campaigns to raise awareness and generate excitement for Global Exhibition Day;

• Hosting workshops, seminars, and networking opportunities to enhance professional development and knowledge sharing among industry professionals;

• Facilitation of joint sessions to address issues between organisers and suppliers, fostering dialogue and resolution;

Index of advertisers and contributors

• And the establishment of a joint committee to oversee the implementation and progress of the partnership.

“The signing of an MOU is a small step towards a bigger vision, which is why we celebrate the small steps. EXSA and AAXO have so much in common, built on a foundation of trust, that working together means we have the best interest of our members at heart. Through this MOU, we are able to streamline workflow, open communication between the associations, and to make sure that we have an harmonious environment. We look forward to deepening our MOU to allow one another’s expectations and outcomes for the industry not to be compromised,” concluded Sibusiso Mncwabe, EXSA chairperson.

For more information about AAXO and EXSA, visit www.aaxo.co.za and www.exsa.co.za

The face of sustainable travellers is evolving: here’s how

The face of sustainable tourism has changed dramatically over the past few decades. What was once a fringe subcategory typically associated with young backpackers is now very much in the mainstream, and has been for some time. Today, hotels and other accommodation providers around the world know that most visitors expect some level of sustainability.

By Clinton Thom, general manager, Radisson Blu Hotel Waterfront

In fact, Booking.com’s 2023 Sustainable Travel

Report found that 76 per cent of travellers want to make their trips more sustainable. While many point to barriers of cost and opportunity preventing them from doing so, the fact that the demand for sustainable travel is so high illustrates how many people recognise its importance.

But, it’s also important to remember that the needs, wants, and expectations of sustainable travellers are constantly evolving. It’s critical, therefore, that organisations in the sector stay on top of the latest trends and ensure that they provide guests and clients with the kinds of experiences that will keep them coming back, time and time again.

Taking self-responsibility seriously

One significant example of the evolutionary shifts taking place in sustainable travel, and which players in the hospitality industry can easily jump onto, is the growing degree to which travellers take responsibility for their own sustainability. The Booking.com report mentioned above, for example, found that guests increasingly turn off the air conditioning and other appliances in their rooms and reuse towels. It also found that 55% now carry reusable water bottles when they travel.

Accommodation providers can cater to this desire for self-sustainability in several ways. They can, for example, provide guests with information about which appliances produce the most energy savings when turned off. They could also ensure that guests have convenient ways of refilling and refrigerating their reusable water bottles.

Another area where travellers increasingly take their sustainability seriously is how they travel around a destination. Accommodation providers can cater to this by informing guests how to access local public transport options and also by pointing them to

attractions that are within walking or cycling distance or are near public transport hubs.

Sustainable luxury

Another big ongoing evolution in sustainable travel is the convergence of sustainability and luxury. That may seem odd if you still conflate luxury with conspicuous consumption, but sustainability is now something that many will pay extra (even if it’s just a little) for.

Herbs, fruits, and vegetables that are grown on-site, or nearby by small-scale empowerment projects, and cooked according to seasonal availability now trump having a wide array of products from around the world on hand at all times. Similarly, electric vehicle (EV) airport shuttles, on-site solar panels (instead of diesel generators), and environmentally friendly linens can all be status symbols for a certain kind of traveller.

And, far from old-school perceptions of sustainable travellers roughing it in basic accommodation, these shifts don’t mean any sacrifice in comfort. Everything still feels, and is, luxurious — it’s just better for the planet and local communities alike.

Bleisure + sustainability

That desire to make existing travel experiences more sustainable has extended to some of the newer ones too. Postpandemic, one of the big trends to emerge was combining business with leisure (Bleisure). The trend, which has been embraced by a wave of digital nomads; families looking to maximise their travel opportunities; and organisations looking to bring together employees and other stakeholders, is increasingly being married with sustainability too.

On one hand, that means bleisure travellers will look for the business part of their stay to have the same level of sustainability as the leisure part. But, it also means that they’ll

Who is Clinton Thom?

Clinton Thom is the general manager, Radisson Blu Hotel Waterfront, Cape Town. Clinton began his career with Radisson Hotel Group as general manager at Park Inn by Radisson Cape Town Newlands. In 2016, he was awarded the UK Guardian Award for Sustainability and the Hotel of the Year at Radisson Hotel Group.

want business and leisure options that allow them to actively give back as they enjoy their stays.

Facing the future

Looking into the future, sustainable travel will continue to evolve. As artificial intelligence starts to become more capable, for example, many providers may be tempted to adopt it for a variety of functions. If they do so at the cost of human jobs, particularly in a country with unemployment levels as high as South Africa’s, it will cost their ability to demonstrate sustainability.

Ultimately then, as sustainable travel continues to evolve, it will be important for players in the travel sector not to get caught up in every single emerging trend. That’s as true for accommodation providers as it is for everyone else. What they should do instead is look for the models of sustainability that work for them, their guests, and the markets they operate in.

Get that right and they’ll be able to naturally evolve with shifts in sustainable travel, rather than trying to play catchup.

AFRICA’S LEADING BUSINESS EVENTS DIRECTORY

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