Business Events Africa — January 2023

Business Events Africa: Serving the business events industry for 43 years

CONTENTS

VOL 43 NO 1

JANUARY 2023

About the cover

The Durban KwaZulu-Natal Convention Bureau closed off 2022 on a high and positive note and ushered in 2023 with a number of bids won, up until 2030.

Cover Feature

COVER STORY

10 KwaZulu-Natal — a majestic business events destination.

On the pages…

EDITOR’S COMMENT

4 Be the beacon of light. SUSTAINABILITY

5 IFES fast-tracking sustainability solutions. MEETINGS AFRICA 2023

6 SA Tourism invests in the continent’s business events sector.

KWAZULU-NATAL

14 Premier Hotels & Resorts continues its expansion.

16 Sibaya comes of age.

17 Introducing ANEW Resort Vulintaba. TRAVEL TRENDS

18 2023 travel bucket-list ideas. TECHNOLOGY TRENDS

20 Technology Trends for 2023. CONFERENCES

21 Energy to shape the economic future of Africa’s automation and manufacturing industries.

CHEF’S PROFILE

22 Experience Dario de Angeli’s culinary magic.

Regulars

TEL:

MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za

EDITOR: Irene Costa gomesi@iafrica.com

SENIOR GRAPHIC DESIGNER: Vincent Goode vincent@contactpub.co.za

DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za

SALES REPRESENTATIVE: Irene Costa

+27 (0)82 558 7387 gomesi@iafrica.com

PUBLICATION DETAILS: Volume 43 No 1

Business Events Africa has 12 issues a year and is published monthly. This magazine is currently only available in digital format.

Be the beacon of light

The business events industry has started the year on a high, with business picking up to almost pre-covid numbers.

Recently, I’ve heard many stories from industry people about their experience during Covid. It just feels so surreal that during this most difficult and unpredictable time, with no control, we still found some light in what can only be described as one of the darkest times, especially for the business events industry, which came to a complete stop. It is almost as if people need to talk about it, to affirm we survived a pandemic.

The beacon of light was its people, always ready to make a plan and work together. Virtual meetings became the norm, and replaced our face-to-face meetings, conferences, exhibitions and events.

Yet, there was something missing, which resulted in us having so many Zooms, MS Team meetings and webinars.

What was missing? The human connection. The one thing we all discovered, no matter what industry we are in — is that we all need face-to-face engagement.

They say we need to learn from our past, and certainly this was a big learning curve. During this time, at first, we were all in denial, then we moved into anger and despair, and once we passed that stage, we began finding new, positive ways of keeping busy and making a living. It wasn’t all bad; many of us refreshed our current skills, while others learnt new skills, and some even moved out of our sector to continue surviving. The key — we

kept connected, one way or another with colleagues, industry partners, and clients, and one thing is for certain, we came out stronger, together.

So where am I going with this?

We are currently experiencing another kind of ‘darkness’ – loadshedding has certainly become a central talking point in our lives, we are all scrambling at the moment, looking to find solutions to what can be seen as one of the biggest challenges our country has ever faced. However, take a step back and think about where we have come from. We are still here, stronger than before.

It is another hurdle that we can overcome.

Our sector is very innovative and I have no doubt that there are some new power solutions coming out from within our own sector. Here is another opportunity for suppliers.

I’ve said this many times before, I believe our biggest asset remains our resilient people, our relationships and partnerships. Whatever challenge that comes, if we work together, we can ensure we emerge stronger. We have a beautiful country. Even through the darkness, our people remain our beacon of light. Meetings Africa 2023 is taking place at the end of February, it remains my favourite regional business events show. Being at the show, always makes me feel like I’m at a big family reunion. After the difficult years we have had, I’m sure it will bring much needed positivity to our country and continent. Become the beacon of hope.

Credit: Hein Liebetrau

IFES fast-tracking sustainability solutions

The EU’s Corporate Sustainability Reporting Directive adopted on 21 April 2022 increases the pressure, stipulating that all large companies will be required to publish a sustainability report from 2023 with other listed companies following suit in 2026. The future of the events and exhibitions industry depends on compliance and strong alignment with the Parisian agreement.

Known for their stance as thought leaders and early adopters, the International Federation for Exhibition and Events Services (IFES) has been focused on this issue for some time, with an internal Sustainability Committee advising and driving compliance. They have now devised a training partnership with consultants Arnold Clemens of 2bdifferent and Beatrice Eastham of Green Evénements to fast-track training for IFES members. 2bdifferent has experience working with organisations from the events, sports, trade fair and congress industry, and Green Evénements has assisted many companies on their way to ISO 20121, including stand designers and manufacturers.

While the approaches are slightly

different, both sustainability specialists offer the assessment of individual company needs and the understanding and implementation of sustainable management systems. The aim is to achieve ISO 20121 certification whilst embedding a culture of sustainability within participating companies. This fast-tracking programme demonstrates a genuine commitment to continuously improve towards sustainability.

Together with the Federal Association of the Events Industry, IFES is driving the uptake of this essential preparation and is pleased to announce that the first round of training began with 2beDifferent on 8 December 2022, with 8 members participating and further training commitments are underway. ISO 20121 training will take place on

stipulated days monthly, including the assessment of individual needs and process implementation, reaching final audit and certification nine months later.

Jörg Zeissig, co-chair IFES Sustainability Committee and co-chair of the NetZero-Carbon Events Initiative said: “Sustainability is one of the drivers of the next generation — our future clients. The industry needs to understand this as an obligation and to drive a change of perspective, also by heart. Sustainability will be THE license to operate our future business in the event industry, no matter where we stand in the value chain.

Sustainable solutions are no add-ons to our usual course of actions, it will become standard. We need to step forward.”

To learn more about IFES, find us on the web at www.ifesnet.org

Building back Exhibitions and Events together!

The founding Associations of the SA Events Council have consistently provided essential information and support on event safety, business relief and venue capacity. Ensure you are ready for business by engaging with your association today.

SA Tourism invests in the continent’s business events sector

Excitement is building up as the global business events industry is counting down to the 2023 edition of Meetings Africa. This year, more excitement surrounds the show, as it comes with double benefits. The conference and meetings industry will reap rewards not only from Meetings Africa, but also from the International Association of Convention Centres (AIPC) Summit, which will precede the Meetings Africa conference.

Meetings Africa, a gathering of Africa’s various stakeholders in the business event sector, will be held at the Sandton Convention Centre, Johannesburg, South Africa, from 27 February to 1 March 2023. It is set to buzz with conversations while business deals are being clinched.

Speaking at the Meetings Africa 2023 media launch, South African Tourism acting chief executive officer, Themba Khumalo said: “The entire global tourism sector has been through a really rough time in the last two years due to the Covid-19 pandemic but we are back with a renewed energy and we are motivated to build and

grow our sector to pre-pandemic levels and beyond. Meetings Africa aims to contribute to helping African business events players restart and grow. We want to create opportunities for Africa’s business events sector so that we can all grow back more vital than ever before. Our new look represents this new injection of energy and is

an emphasis on the importance that we place on connections.”

Stressing that Meetings Africa’s single objective is to contribute to Africa’s economic success and be part of the continent’s growth story, Mr Khumalo said that South African Tourism seeks to use Meetings Africa as “a tool to forge even more partnerships, by offering various opportunities to businesses on the continent to meet face-to-face with the most influential buyers in the world.”

Meetings Africa boasts a global, hosted buyer programme that ensures optimal interaction between buyers and exhibitors. In addition to this, South African Tourism has partnered with all nine provinces to host Meetings Africa familiarisation pre and post tours for hosted buyers and media to experience South Africa’s business events facilities and establishments.

In keeping with the spirit of renewed energy, this year’s Meetings Africa will, for the first time, host the International Association of Convention Centres (AIPC) Summit. This Africa chapter of the AIPC Summit was born out of a partnership between the South Africa National Convention Bureau (SANCB), a business unit of South African Tourism and the AIPC.

Mr Khumalo said the Summit is critical for the continent, to ensure that Africa’s conferencing facilities are on par with those from the rest of the world.

“This summit will help African venues to benchmark themselves against the global standards, to brand and position themselves based on what people are looking for in an internationally recognised venue,” Mr Khumalo said.

To date, 275 buyers representing 45 countries have been approved to participate at Meetings Africa 2023, with almost 450 applications being vetted. A total of 305 exhibitors representing 15

Themba Khumalo, acting chief executive officer of SA Tourism.

African countries are currently registered to showcase their wares this year. Various Small Micro and Medium Enterprises (SMMEs) will also be at Meetings Africa, in the development zone.

“Transformation, inclusive economic growth and accelerating job creation are all central to all the work we do at South African Tourism. Providing our small businesses and entrepreneurs an opportunity to also interact and engage with hosted buyers is very important because we are serious about harnessing business opportunities both within the African continent and globally,” Mr Khumalo added.

Some favourite events that have, over the years, contributed to the hallmark of this Pan African business events trade show will also return this year. Meetings Africa will be preceded by the Business Opportunity Networking Day (BONDay) on 27 February, with the official opening of the trade show taking place on 28 February. There will also be a variety of business-driven talks and discussions. This year’s Meetings Africa will also convey the African spirit through music, arts and crafts stalls; a variety of culinary offerings and will be a showcase of various cultures from all the African countries exhibiting at the trade show.

In addition to the launch of the trade show, Mr Khumalo also announced the latest tourism performance numbers highlighting that tourism is a critical contributor to the economy. Cumulative arrivals for the January to November 2022 period increased by 151.9 per cent to reach 5 million arrivals over the same period in 2021. Arrivals in November 2022 were 565,758.

The biggest region in terms of real numbers was African arrivals, with a 126.1 per cent increase in arrivals when compared with January to November 2021. The total number of arrivals from Europe in this period of 2022 was 778,222. Arrivals from the Americas increased by 227 per cent and represented 285,446 arrivals. Over these eleven months, 2022 has performed better than 2021 but it is still not at the 2019 levels.

On the domestic front, overnight trips from January to November 2022 reached 29.8 million trips, 139.4 per cent over the same period in 2021.

Total domestic expenditure was R84.2 billion, a 172.4 per cent increase over 2021, and was driven by holiday trips having accounted for 44.3 per cent of total expenditure. Domestic day trips recorded a 173.0 per cent increase or 160.6 million. Day trips spend also showed a phenomenal increase of 174.8 per cent to reach 148.6 billion.

“We remain optimistic for the year ahead, both from a business events and leisure tourism perspective and we will continue to use our strategic platforms such as Meetings Africa and Africa’s Travel Indaba in May to promote our country and, in so doing, contribute to business success and growth,” Mr Khumalo concluded.

KwaZulu-Natal — a majestic business events destination

The Durban KwaZulu-Natal Convention Bureau (KZNCB) closed off 2022 on a high and positive note and ushered in 2023 with a number of bids won, up until 2030.

Sonto Mayise, general manager: convention bureau of Durban KwaZulu-Natal Convention Bureau, said: “In 2022, the KZNCB, together with industry partners staged over 26 business events. The estimated economic impact generated in 2022 stands at around R2.2-billion for the province of KwaZulu-Natal.”

Ms Mayise said: For 2023, there are currently over 30 business events on the events calendar, which will welcome over 30,000 local and international delegates, thus translating into over R390-million in estimated economic impact.

At the end of 2022, Durban was voted as Africa's Leading Meetings and Conference Destination, at the 29th World Travel Awards.

Ms Mayise said: “This award globally recognised as the most prestigious honours in travel and tourism, and the province's victory in these awards is the ultimate industry accolade. This honour recognises our organisation's commitment to excellence, which put our province on the global map and created a positive image for our destination.”

“This win further cemented the province’s place among the leading destinations for business meetings and conferences in Africa,” she added.

Ms Mayise, continued: “It is also worth mentioning that, during the quarter ending in September 2022, of which it was a difficult period in KwaZulu-Natal, due to floods and other challenges, however KZN led as a host province

for MICE travel, which is a testament that business events can play a meaningful role in economic recovery and growing the economy of the region.”

KwaZulu-Natal will continue to use business events as a key sector to grow the economy of the province.

Sonto Mayise, general manager – convention bureau of Durban KwaZulu-Natal Convention Bureau.

Looking ahead

Ms Mayise shared some of the business event trends to be mindful of in 2023 and beyond:

“Business events trends have been impacted by the Covid-19 pandemic, it is expected that hybrid and virtual events will continue to be popular in 2023 and beyond, as many companies and organisations have realised the benefits of these formats, such as cost savings and increased accessibility. Additionally, many attendees have become more comfortable with virtual events, and may prefer them over in-person events in the future with many events shifting to virtual or hybrid formats to adhere to social distancing guidelines.

“There has also been an increase in the use of technology, such as virtual reality and artificial intelligence, to enhance the event experience. Additionally, there has been a rise in the popularity of sustainable and socially responsible events. As the pandemic continues, it is likely that hybrid and virtual events will become more prevalent, and that

technology will continue to play a larger role in the events industry,” she said.

Ms Mayise added: “Technology will also continue to play a large role in business events, as companies and organisations look to enhance the virtual and hybrid event experience. Virtual and augmented reality, live streaming, and interactive online platforms will become more prevalent in the events industry.

“Sustainability and social responsibility will also continue to be important trends in the business events industry.

Companies and organisations will be expected to take steps to minimise the environmental impact of their events and to promote social and economic inclusion.

“Another trend that is expected to continue is the emphasis on personalised experiences. Companies and organisations will look to create tailored experiences for attendees based on their interests and needs,” she said.

Ms Mayise, added: “Finally, data-driven decision making will also be important in the business events industry, as

companies and organisations will look to use data to understand the impact of their events and to make better-informed decisions about event planning and execution. However, that all being said, it is important to note that face-to-face events have returned in full swing as people want to have that human interaction, as physical meetings helps to build trust and develop strong, lasting business relationships.

“As we continue with transformational travel, the KZNCB will continue to push and extend the ‘experience economy’ even further. Transformational travel proposes offering highly memorable, authentic experiences while connecting people with a deeper meaning that leads to personal growth and/or self-actualisation. The concept of transformational travel connects and incorporates concepts of wellness, sustainability, community and personal fulfilment through social responsibility programmes,” she said.

Ms Mayise added: “To sum it all up, many of today’s incentive travellers

desire more than fun-in-the-sun with a piña colada in hand. Whether it’s a large or a small meeting, we will continue encouraging our partners and associations to have some sort of CSR programme, to have some kind of positive impact when they come to the province of KwaZulu-Natal. Indeed, we are seeing a huge trend in both sustainability as well as give-back components and, as the Convention Bureau, we would like to encourage our partners and event owners to include this programme in their conference and incentive programmes when hosting in KwaZulu-Natal. This will be a long-lasting legacy for the destination as we rebuild together.”

“SMME and youth opportunities are also growing in the business events space in KwaZulu-Natal, noting though that the growth is slower than expected because of several challenges including the fact that as the Convention Bureau, we do not own the events, we depend on the event owners and associations to deliver on this mandate.”

“Creating an environment of inclusivity is not just about making sure that there is compliance, but the geographic spread is in the economic development of the various districts of KwaZulu-Natal. This is also not happening at the speed we would like it to happen because of factors like accessibility and availability of suitable venues. However, there has been some growth in hosting events in various districts of KwaZulu-Natal, outside of Durban,” Ms Mayise said.

In growing the business events in the province of KwaZulu-Natal, the convention bureau has partnered with various private and public sector partners as we build and capacitate business events professionals and SMMEs around the province, for them to be able to be major players in the business events space.

The province of KwaZulu-Natal is excited with the future major events that are planned for the Province of KwaZuluNatal for the year 2023 and beyond, as the team has been hard at work lobbying for these major events to be hosted in the beautiful province of KwaZulu-Natal.

“The convention bureau is responsible to bid for business events nationally and internationally. Part of this includes researching potential events that will contribute substantially to the KwaZuluNatal economy, and contribute towards the transformation of the province’s business events sector,” Ms Mayise concluded.

Exceptional KwaZulu-Natal

The Zulu Kingdom, through the Durban KwaZulu-Natal Convention Bureau, provides a hub for business events to bring about tourism growth and socio-economic development.

Across the province, a host of conference and events facilities are set against the backdrop of majestic mountains, sun-kissed beaches or bush retreats.

The convention bureau, supported by the Department of Economic Development, Tourism & Environmental Affairs and eThekwini Municipality, has successfully hosted over 120 significant business events since 2013.

Venues

KwaZulu-Natal has state-of-the-art convention centres and meetings venues across the province. Inkosi Albert Luthuli International Convention Centre is the flagship host of these events, boasting the largest area of column-free, flatfloor, multipurpose space in Africa.

Conference or event facilities are also provided by Olive Convention Centre, Tsogo Sun, through Southern Sun Elangeni & Maharani, Zimbali Fairmont, Coastlands Hotel as well as the Greyville Conference Centre, Moses Mabhida Stadium, Royal Show Grounds, Champagne Sports Resort, Alpine Heath, Mfolozi Conference Centre and many others.

Post events

When work is done, a few hours’ drive from Durban, the majestic and serene uKhahlamba-Drakensberg Park World Heritage Site beckons. See the hinterland’s big five or visit iSimangaliso

Wetland Park, another World Heritage Site, to experience the coast’s rich marine life.

For those in search of insight into the history of the Zulu Kingdom, the province features a number of battle sites, including the site of Cetshwayo’s epic triumph of Isandlwana or visit Mandela’s capture site in the KwaZulu-Natal Midlands.

KwaZulu-Natal also offers seaside golf courses featuring lush, tropical vegetation and championship courses rich in tradition and history – making for a true golfer’s paradise.

Durban, the busiest port in Southern Africa, has commenced constructing a R200-million cruise terminal, which will host world-class facilities to augment its already-booming cruise ship tourism offering.

With regular flights from Johannesburg and Cape Town, and a growing list of direct international flights, including Durban to London, KwaZulu-Natal is becoming more accessible to the world.

Promoting business events

The Durban KwaZulu-Natal Convention Bureau is mandated to promote business events services into the province of KwaZulu-Natal and the metropolitan area of Durban. The Zulu Kingdom, through the Durban KwaZulu-Natal Convention Bureau, provides a hub for business events to bring about tourism growth and socio-economic development. Across the province, a host of conference and events facilities are set against the backdrop of majestic mountains, sun-kissed beaches or bush retreats and it is a home to two world heritage sites.

Durban KwaZuluNatal Convention Bureau assists with the following:

• Bid documents.

• Bid presentations.

• Promotional materials.

• Educational trips and site inspections.

• Supplier information and quotations.

• Social programmes.

• Pre and post tours and incentive packages.

• Assistance with congress bids.

• Convention publicity and delegate boosting.

• Destination displays and promotion.

• Information kits and welcome packs for delegates.

• Shuttle services; and

• Identification of professional conference organiser (PCO) services.

Contact info

Address:

29 Signal Road, Point, Durban, 4001

Email: sonto@zulu.org.za

Tel: 031 366 7580

Web: www.zulu.org.za

Premier Hotels & Resorts continues its expansion

Premier Hotels & Resorts continued its national expansion with two new additions to its impressive and ever-growing portfolio.

Last year’s challenging circumstances have driven its appetite to breathe life back into the South African hospitality and tourism industries and these major investments reaffirm its commitment to the sector.

Located on the same sprawling property, but each boasting complete privacy and its own unique charm, is the four-star Premier Hotel Umhlanga boasting unrivalled views of the Indian Ocean and the three-star Premier Splendid Inn Umhlanga. Along with an impressive all-in-one conference centre complex, it’s situated in the affluent Umhlanga Ridge, a flourishing commercial and business district just north of Durban.

Its decision to invest in Umhlanga, even during difficult times, is a testament to its confidence in South Africa’s ability to recover economically.

The Umhlanga project will position the Premier Group as a firm favourite amongst holidaymakers as well as corporate, government and international clientele — as they strive to secure a hotel presence in every major city.

A hospitality haven for discerning travellers, the Premier Hotel Umhlanga boasts 127 beautifully-appointed hotel rooms, a 120-seater restaurant and bar, swimming pool and secure underground parking. Conference delegates

will have access to a flexible, fully subdivisible centre with three conference rooms configurable to one large 300-capacity venue and a magnificent open-air timber viewing deck for breakaways or smaller get-togethers. For those looking for more budget-friendly comforts, the urban-styled, modern and contemporary three-star Premier Splendid Inn Umhlanga offers guests 62 deluxe king, queen or twin rooms all with modern amenities, including flat-screen TVs and tea/ coffee stations and a 50-seater restaurant. Guests in this 7-floor hotel also have access to the outside elevated pool and deck and the state-of-the-art conference facilities afforded to Premier Hotel Umhlanga guests.

Travellers are invited to use the two hotels as a comfortable and convenient base to attend or host meetings and conferences, conduct business and even explore the area. The Gateway Theatre of Shopping, several top golf courses and the King Shaka International Airport are all easily accessible from both hotels.

It also made significant renovations to two resort offerings, returning Premier Resort Cutty Sark in Scottburgh on the KwaZuluNatal coast to its former glory, that’s situated on the beachfront, set amid 14 acres of beautifully manicured grounds, unspoiled

indigenous vegetation, and 180-degree sea views, with the grassy embankments leading to golden, sandy beaches.

It encompassed a complete refurbishment of all 59 sea-facing rooms, adding a further 39 rooms and upgrading furnishings and decor. The resort is a completely reimagined mecca for holiday makers, leisure seekers, conference groups and diving enthusiasts, with a dive school that specialises in the world-renowned Aliwal Shoal diving experience nearby, along with Scuba Xcursion Dive Centre onsite offering various ocean activities for adventure-seekers.

It now boasts a new swimming pool, outdoor terrace with spectacular views, cocktail pool deck experience, with direct access to the swimming beach — as well as upgraded bars, restaurants and pizza oven, new facades, extensive upgrades to the dining room, foyer and reception areas.

The Premier Hotel The Richards, situated in Richard Bay, is uniquely positioned in the exclusive suburb of Meerensee. This property is undergoing a renovation this year.

It’s perfect for breaks where you want to get out of the city, yet still enjoy easy access to it when needed. The hotel boasts 135 comfortable rooms as well as stateof-the-art conference amenities.

LOOKING TO HOST A MEMORABLE CONFERENCE IN 2023? PREMIER HOTELS & RESORTS ARE STANDING BY TO ASSIST YOU.

HOW ABOUT:

DURBAN'S ONLY PENTHOUSE CONFERENCE VENUE AT PREMIER HOTEL UMHLANGA.

OR A COUNTRY SETTING IN THE HEART OF SANDTON AT PREMIER HOTEL QUATERMAIN SANDTON. OR

THE ICONIC EAST LONDON INTERNATIONAL CONVENTION CENTRE (EL ICC) TO NAME BUT A FEW.

BOOK TODAY

info@premierhotels.co.za

Western Cape: Premier Hotel Cape Town, Premier Resort The Moorings, Premier Express Inn George Eastern Cape: Premier Hotel EL ICC, Premier Hotel Regent, Premier Resort Mpongo Private Game Reserve, East London International Convention Centre (ELICC)

Kwazulu-Natal: Premier Splendid Inn Port Edward, Premier Splendid Inn Pinetown, Premier Resort Cutty Sark, Premier Hotel The Richards, Premier Splendid Inn Bayshore, Premier Resort Sani Pass, Premier Hotel Umhlanga, Premier Splendid Inn Umhlanga

Gauteng: Premier Hotel Midrand, Premier Hotel Pretoria, Premier Hotel Falstaff, Premier Hotel Quatermain, Premier Hotel Roodevalley

Mpumalanga: Premier Hotel The Winkler Free State: Premier Splendid Inn Bloemfontein

Sibaya comes of age

Sibaya Casino & Entertainment Kingdom celebrates with renovations and jackpot winners. Top KwaZulu-Natal holiday destination Sibaya Casino & Entertainment Kingdom has come of age and celebrated its 18 th birthday on 1 December 2022, with infrastructure upgrades, winners and cake.

Located close to King Shaka International Airport, the Sun International property offers a perfect blend of relaxation and inspiration, with its unique Zuluinspired architecture, surrounded by lush green hills and picturesque views of the Indian Ocean.

Billed as ‘The Kingdom of Winners’, Sibaya continues to develop and grow future leaders within the gaming and hospitality industry, and also contributes significantly to the provincial fiscus, and is a key contributor to the local economy. “Together with the Sibaya Community Trust, close to R300-million has been ploughed back into community projects

and welfare since we opened our doors,” said Virath Gobrie, general manager. Mr Gobrie said the Casino and Entertainment Kingdom continued to deliver in all facets of the business. “We are a distinctly African casino which provides a unique and exciting gaming and entertainment experience. We are passionate about our business, deliver exceptional customer service and recognise our people that contribute to the success of this organisation. Our valuable employees are treated with respect, our customers are immensely valued, our stakeholders continuously engaged, and shareholders are rewarded for their investment.”

To continue being a destination of choice, Sibaya has done upgrades to the casino and has planned a refurbishment of the Sibaya Lodge and the Royal Sibaya Hotel.

All third-floor rooms in the Sibaya Lodge and all 36 rooms at the Royal Sibaya Hotel will be renovated, while the casino’s Salon Privé will enjoy a soft refurb.

“As we celebrate our birthday, we also reflect over the years – including the most trying times as a result of the pandemic – with a tremendous sense of pride and accomplishment and look forward to an even brighter future,” Mr Gobrie said.

Virath Gobrie, Sibaya’s General Manager, pictured with his executive team and the Sibaya dancers at Sibaya’s 18th Birthday Celebration.

Introducing ANEW Resort Vulintaba

In a period of continuous growth, a leading hotel asset management company, ANEW Hotels & Resorts, is proud to announce the addition of ANEW Resort Vulintaba, Newcastle to its portfolio. This is the group’s fifteenth property, having recently added ANEW Hotel Green Point and ANEW Hotel Roodepoort to its growing portfolio.

With an expansive tract of breathtaking landscape, Vulintaba is situated in Newcastle, in the northwest corner of the KwaZulu-Natal province, along the Ncandu River. Nestled in a dramatic, picturesque amphitheatre at the foothills of the Drakensberg Mountains, this is the perfect escape for those desiring a break from the hustle and bustle of city life.

Vulintaba, when translated, means ‘open the mountains’ in Zulu. This property boasts 69 modern rooms with patios and breathtaking views,

conference facilities, a golf course, and a wedding chapel. Additional facilities include a restaurant, free private parking, a playground for children, and an outdoor swimming pool. Visitors can also enjoy access to free Wi-Fi throughout the property. ANEW Resort Vulintaba is officially the twelfth property added to ANEW Hotels & Resorts’ portfolio since the global pandemic surfaced in March 2020, proving their vision and commitment to growing the brand.

Alan Campbell, sales and marketing director at ANEW Hotels & Resorts, said:

“Newcastle is KwaZulu-Natal’s thirdbiggest city — it even has its own small airport. This impressive property, located on a lifestyle estate, includes a spa and has a massive conferencing facility accommodating up to 800 people.” Outdoor enthusiasts can enjoy mountain biking and trail running on the property.

“The hotel overlooks a stunning 18hole golf course with a Drakensberg backdrop. We plan to upgrade the kids’ facilities and the long-term goal for this property is to accommodate larger events. This is truly an undiscovered gem,” Mr Campbell said.

2023 travel bucket-list ideas

South African travel is world-renowned for its diverse experiences on offer, from the rugged terrains in mountainous Venda district to silky-smooth Kalahari Desert landscapes in the Northern Cape for 4x4 enthusiasts, to unrivalled breathtaking sceneries with their biodiversity throughout Mzansi. Add to that art, music and cultural festivals and you have a travel smorgasbord that sets South Africa apart from other countries.

Make 2023 the year you live out the travel dreams on your bucket list. Go out and enjoy life with these travel bucket-list ideas for 2023:

Backpacking is a smart option

One of the best ways to experience multiple destinations in one outing is to forget your inhibitions and live out of a backpack for a few days.

Tshepo Matlou, head of marketing and communications at online booking platform Jurni, said, “Backpacking is when you travel carrying your belongings for the whole trip in a backpack, while sleeping at a hostel type of setting and exploring different activities in the surrounding area. So, the difference between this activity and hiking is that

this involves a car – normally not yours – transporting you from one place to another. Some hostel settings, where you pay overnight, have areas where you can pitch a tent for the full experience.”

According to international backpacking review blog, brokebackpacker.com, “South Africa has a great backpacker culture that caters to budget travellers. In South Africa, hostels are called backpackers. Most of these backpacker hostels have campsites, as well as dorm rooms and private rooms to cater to every budget. In particular, Cape Town has some of the best hostels in South Africa.”

Staycations in the city offer an immersive cultural experience

One of the key factors to consider

when booking your accommodation is location. How easy is it to explore the city you’re in without much effort? Very easy, it would seem. Hoteliers from the Radisson Hotel Group South Africa reveal that you could experience the best that South Africa’s cities have to offer in just one block. Consider Joburg’s artbeat, better known as Rosebank, for example, which is undeniably the biggest art district in the region. The neighbourhood has the highest concentration of major art galleries all centred within walking distance of each other, and plenty of public art to enjoy too. In Rosebank, art is not only found in galleries but is breathed into the architecture of most luxury hotels. Radisson RED Rosebank, located just ten kilometres

from the hustle and bustle of exciting Johannesburg, is filled with bold designs and locally-inspired African decor. Carly de Jong, curator at Radisson RED Rosebank, said: “Guests can enjoy being in the heart of Joburg’s most walkable art hub with a number of awe-inspiring galleries a mere 10-minute stroll away. Most notable is Keyes Art Mile, an impressive contemporary development on Keyes Avenue that celebrates local art and design as well as fine food. Keyes Art Mile’s main building, The Trumpet, is home to the innovative TMRW Gallery, Joburg’s first gallery dedicated to digital art, and Banele Khoza’s Bkhz gallery, which focuses especially on promoting young and upcoming artists. The vast atrium at its centre is curated as a pop-up exhibition space and upstairs you’ll find a cluster of slick restaurants and bars, and chic cafés open out onto a street flanked by wild olive trees. Further adding to the many art attractions in this dedicated art precinct are the major contemporary art galleries Circa and Everard. There is no shortage of awe-inspiring art, and nothing is perhaps more inspiring than the traditional handmade crafts, sold by local artisans at The Rosebank Arts and Craft Market at Rosebank Mall. There are more than 100 different stalls selling the biggest collection of handmade items ranging from beaded sculptures and carved masks to hand-woven baskets and ceramics. Most traders are able to make custom designs, and everyone is more than happy to

bargain over prices. Our hotel is also in close proximity to trendy eateries, corporate headquarters and Rosebank’s three shopping centres, allowing our visitors to switch effortlessly between business and pleasure.”

Safaris are suitable for every season

The beach has often been a destination of choice for families during summer, but destinations such as the Kruger National Park are beginning to see their fair share of bookings for all seasons. Not only that, but the stays are switching from short stays to longer, more leisurely ones. Safari holidays are both relaxing and instructive, with days punctuated by early morning and dusk game drives, each of which offers a completely different perspective of the bush. Enjoying a morning coffee or sipping sundowners overlooking a dam, a waterhole, or the African savannah transports visitors to somewhere completely outside their everyday lives. In between, days can be as lazy or active as guests choose, and accommodation providers are adapting in order to offer guests a home away from home.

“If you are looking for an extended holiday that will provide you and your family with a great escape from the pressures of everyday life, areas such as the Kruger National Park are certainly something to consider,” said Anton Gillis, chief executive officer of Kruger Gate Hotel. “Here, not only do families receive prolonged exposure to stressreducing natural environments, but it

can be a learning experience for the children too as they get to engage with the wildlife of the Kruger National Park.”

Venture outside of South Africa

As South Africans, we often think of international travel as going to Europe, Asia, America, etc. We don’t often look to our own stunning continent for things to do and places to see. There are amazing places to see throughout Africa and sometimes it’s just a short drive away. Namibia, for example, is a 15-hour drive from Cape Town — relatively easy to do if you split it up. Johannesburg to Maputo, Mozambique is an even shorter drive at six hours, while the drive from the City of Gold to Botswana takes around five hours.

Be smart with your flight choices

With all these wonderful places ready to welcome you, you’ll need to get there, whether by car or on a flight. If you’re flying, there are some great tools available to help you find the bestpriced flights to get you to that bucketlist destination, like Cheapflights.co.za which compares flight prices so you can choose the one that suits your timing and budget. A great tip to keep in your back pocket is that the day and time you fly can also affect the price. For example, flying on a Monday tends to give you the cheapest flight prices of the week, whereas a Sunday flight is the most expensive. And flying very early or late in the day can give you better prices too.

Anton Gillis.

Tshepo Matlou.

Carly de Jong.

Technology trends for 2023

The events industry is constantly evolving, and technology plays a big role in shaping the way events are planned, executed and experienced. As we look towards 2023, there are several technology trends that are expected to have a significant impact on the events industry.

These include Artificial Intelligence (AI), robotics, 5G networks, personalised experiences, Internet of Things (IoT), blockchain, Virtual Reality (VR) and Augmented Reality (AR), and contactless check-in systems.

1. Artificial Intelligence (AI) and Robotics

AI and robotics are already being used in the events industry to automate tasks and improve efficiency. For example, AIpowered chatbots can be used to assist with registration and ticketing, while robots can be used to help with setup and tear down. In 2023, we can expect to see even more advanced AI and robotics being used at events, such as AI-powered event planning and management tools, and robots that can interact with attendees.

2. 5G networks

5G networks will bring faster internet speeds and more reliable connections, enabling new technologies such as VR and AR to be used at events. With 5G, attendees will be able to experience VR and AR in real-time, creating more immersive and engaging experiences. For example, attendees at a conference could use AR to view interactive 3D models of the products and services being showcased.

3. Personalised experiences

With the rise of IoT and big data, events can now be tailored to individual attendees, creating a more personalised and enjoyable experience. For example, RFID-enabled wristbands can be used to track attendee movements and preferences, allowing event organisers to create customised experiences based on their interests. In 2023, we can expect to see even more personalised experiences, such as VR and AR experiences tailored to individual attendees.

4. Internet of Things (IoT)

IoT technology will continue to play a big role in the events industry, with more devices and sensors being connected to the internet. This will allow for more accurate data collection and analysis, which can be used to improve the event experience. For example, using IoT-enabled sensors in event venues can help organisers to better understand attendee behaviour and preferences, and make adjustments accordingly.

5. Blockchain

Blockchain technology is already being used in the events industry to create secure and transparent ticketing systems. In 2023, we can expect to see even more applications of blockchain at events, such as secure voting systems and supply chain management. For example, a voting system based on blockchain technology could be used to ensure that all votes are recorded and counted accurately and transparently.

6. Virtual Reality (VR) and Augmented Reality (AR)

VR and AR technologies will continue to evolve and will be used more in the events industry. From entertainment and gaming to education, healthcare, retail and industrial training, these technologies will change the way we interact with the world. For example, at a product launch event, attendees can use VR headsets to experience the product in a virtual environment before it is released to the market.

7. Contactless check-in systems

With the emphasis on hygiene and safety, we can expect to see more contactless checkin systems being used at events. This can include facial recognition, QR codes, and

Who is Mike Lysko ?

Mike is the chief executive officer and founder of Flock, an online eventing platform that makes it easy to build websites, mobile apps and engagement tools — without any previous coding experience. He has been an entrepreneur from a young age and established his first events business whilst obtaining a BCom Degree. Mike has experience in all areas of business, having managed multiple teams across operations, business development and sales, software development, marketing and customer support. He founded Flock in 2013, which has assisted over 400 customers across 36 countries, in numerous industries including IT, finance, tourism and pharmaceutical, amongst others. Mike loves events and technology, but when he is not at his desk, you can find him at his turntables mixing and producing music or hiking and discovering new trails.

NFC technology. These systems can help to reduce crowding, minimise contact, and improve the overall safety of the event. In conclusion, 2023 is shaping up to be a year of rapid technological change. AI and Robotics, 5G networks, personalised experiences, IoT, blockchain, VR, AR, and contactless check-in systems will be major trends shaping the technology landscape in the events industry. It’s important for event organisers to stay informed about these trends and to be prepared to adapt to the changes that they will bring, in order to create events that will be remembered for years to come.

By Mike Lysko, chief executive officer and founder of Flock.

Energy to shape the economic future of Africa’s automation and manufacturing industries

The importance of energy security in shaping South Africa’s economic future is a key focus at the Africa Automation and Technology Fair (AATF), the continent’s most comprehensive and focused automation platform. Taking place 9-11 May 2023 at the Johannesburg Expo Centre (Nasrec), South Africa, it will co-locate with Future Manufacturing Africa (FMA), a new trade show dedicated to the full manufacturing value chain for the African continent.

Ahost of esteemed industry experts have been lined up to present at the events’ dedicated conference, AATF Connect which will be initiated by Gwede Mantashe, from the Department of Energy. They include: South African television presenter and moderator, Derek Watts, energy analyst, Chris Yelland, Dilley Naidoo CEO – Madala & Associates, and Dhevan Pillay – South African Energy Conservation.

Although President Ramaphosa has said that Eskom is taking active steps to add new generation capacity to the grid on an urgent basis, a key focus of AATF Connect will be to seek real answers to the many difficult questions being asked about the measures the government has identified to address the energy crisis.

The procurement of new generation capacity

As an immediate measure, Eskom will buy surplus capacity from existing independent power producers (IPPs), mines and other private entities which generate excess power, while 2,600 MW of capacity has been procured through Bid Window 5 of the Renewable Energy IPP Procurement Programme (REIPPPP), which should add capacity to the grid from early 2024.

Eskom will also look to buy power from neighbouring countries with excess electricity capacity, such as Zambia and Botswana, through the Southern African Power Pool, and aims to construct its first solar and battery storage projects at Komati, Majuba, Lethabo and several other power stations.

“On paper, the measures for new generation capacity look positive, but there are still many gaps to be filled as to how these

processes will roll out on a practical level,” said Chris Yelland, Managing Director at EE Business Intelligence, and energy analyst.

Easing of distributed generation regulations and new legislation

After removing the licensing requirement for generation projects up to 100 MW in June 2021, President Ramaphosa has now announced the complete removal of the licensing requirement for embedded generation, to incentivise further private investment in electricity generation and reduce the lead times to commence construction of projects.

“The terms ‘self-generation’, ‘embedded generation’ and ‘distributed generation’ at domestic, commercial, industrial, agricultural and utility applications are understood differently in these contexts,” Mr Yelland said. “There are also questions about transitional arrangements for those projects above the 100 MW threshold that are already in motion, and how these will be impacted.”

Incentivising investment in rooftop solar through feed-in tariffs

The government has acknowledged the potential for households and businesses to install rooftop solar solutions and to connect this power to the grid. To incentivise greater uptake of rooftop solar, Eskom and municipalities will need to develop rules and a pricing structure, known as ‘feed-in tariffs’, for residential, commercial and industrial installations on their networks.

This means that those who have installed solar panels in their homes or businesses will be able to sell surplus power to Eskom

or municipalities. However, there are some complexities here, argues Yelland, as most of these installations occur within Eskom and municipal distribution systems rather than Eskom’s transmission systems.

Improving the performance of Eskom’s existing power stations

To address the red tape around buying spares and equipment to effect critical repairs at power stations, Eskom’s budget for critical maintenance will be increased over the next 12 months. But, if Eskom relies on emergency procurement procedures (which allows deviation from the mandatory tender requirements to buy spares and equipment on an urgent basis), Yelland says this could open up the process to abuse and has the potential to be a vehicle for corruption and looting of this increased budget allocation.

Philip Woods, Events Director: Business and Technology at RX Africa says: “We understand that delegates at the AATF and FMA are after real, honest discussions and debates about the burning issues that are impacting business today, as well as the future economic growth of our country and continent. We look forward to bringing together the automation and manufacturing industry’s major players with energy leaders to tackle the major issues affecting progress and transformation, and we are confident that the event will be of great benefit to all involved.”

Registration for both the AATF and FMA opens at the end of January 2023. For more information, please visit https://www. africaautomationfair.com/en-gb.html

Experience Dario de Angeli’s culinary magic

Dario de Angeli, 50, general manager and executive chef at Clico Boutique Restaurant, Hotel & Conferencing, is renowned for the magical culinary experiences at Cube Kitchen and Est Est Alea.

Dario has introduced his new and exciting lunch and dinner menus at Clico Restaurant which will undoubtedly ‘wow’ the discerning diner. Dario’s 30 years plus experience in the hotel, restaurant and hospitality industry both locally and internationally, will take Clico to new heights.

His sound knowledge and understanding of implementing a full spectrum of management solutions, running a small, medium and large production will elevate an already award-winning experience at Clico. He may even include some dishes from his sell-out cookbook on the menu.

Dario said: “I have cooked in deserts and five-star establishments, catered for celebrity functions and advised and assisted in the development of numerous brands.”

“I have judged for Eat Out Magazine Awards and San Pellegrino Restaurant Top 50 Awards in my travels to 67 countries. Luckily, I still know the difference between Barolo and Burgundy, Islay and The Highlands and I am so ready to take on this new challenge with great gusto,” he said.

Dario was born in Zimbabwe and moved to South Africa in 1980 and matriculated from Queens High School in Johannesburg.

“I was always exposed to the industry as my dad ran hotels and country clubs for most of my young life. I suppose by default I developed an interest in the industry from that,” Dario said.

“I began my career at a small pizzeria called Melo’s in Waverley as a trainee manager but found myself more interested in the kitchen than front of house so started teaching myself to cook there in my spare time.”

“After two years at Melo’s, I started at a coffee shop in Sandton as a kitchen manager. From there I moved to The Riviera International Hotel and then onto my first real head chef job at a place in Norwood called Lichfield’s. Then took up positions at La Lampara and Soho Square Café until finally opening my first restaurant – Yum and then Cube Tasting Kitchen.”

Dario said: “I have been consulting the last few years developing a pizza concept and a heat-and-eat range of vegan food, amongst other things.”

“Clico offers me the freedom to evolve the product and property,” he said.

Opened in 2006, Clico Boutique Hotel is situated in the tranquil, leafy and upmarket suburb of Rosebank in Johannesburg. Clico was established by Jeanette Schwegman, who wanted to cater for travel-weary and discerning guests. Poised to accommodate corporate guests as well as leisure seeking tourists, this 70-year-old Cape Dutch building is an engaging mix of old and new.

Clico’s conference facility is unique, diverse and ideal for smaller and more intimate events and conferences, fitted with the best and latest AV equipment and featuring sliding doors that open onto the garden, with an outside patio area for drinks and canapés.

Looking at trends, he said: “In the workplace less staff, lower salaries and greater expectation from companies of their employees. In food, there is a large movement towards plantbased eating, particularly in Europe, USA and Australia, with Israel leading the way. I have also noticed a move away from the ‘fine dining’ fancy, molecular, expensive food to more simple food with a hero ingredient.”

On the challenges, he said: “The increased costs of operation is a problem, with additional fuel bills, ingredients and general operating costs. Unfortunately this means we are not able to adequately charge for our services.”

Dario is not married and has a son. For leisure he enjoys anything golf related.

His advice to newcomers aspiring to become an executive chef is: “Surround yourself with good people and keep your admin up to date.”

What is your signature dish?

Salt-cured duck breast, pomegranate gel, textures of peanut and sunflower shoot salad.

What has remained constant in this industry?

The number of armchair critics.

What is your favourite beverage? Whiskey – from Islay.

What is your favourite food? Penne aglio olio con pepperoncini.

What is your pet hate?

Armchair critics.

What is your great love?

Travel.

Are you adventurous?

I have sky dived, scuba dived, raced BMX and am pretty much up for anything that gets the heart rate up. But the thing I enjoy doing most is landing in a new city with no reservations, no map and no clue, and finding out the city by experiencing it by feel. For example, the time I went to Pamplona for the running of the bulls — arrived with no clue and spent the first night in a free campsite with Romanian gypsies!

Time to travel again and attend in-person

It is hard to believe that at the beginning of 2022 predictions for the business events sector remained uncertain and unstable, yet towards the end of 2022 the environment was once again thriving, with the industry on a notable upward trajectory.

By Wrenelle Stander, chief executive officer of Wesgro.

The past year was characterised by flexibility within the eventing environment — a key component contributing towards the recovery of the sector. A key challenge for event organisers was encouraging delegates to embrace travel again, and to attend in-person meetings — forcing the sector to become innovative with the event experience. Hybrid formats remain a critical component, resulting in the industry acquiring new skills to meet the digital demand, and expanding the supply chain product offering in its wake. Despite the pent-up demand for conferences, meetings, incentives and trade exhibitions, the industry is faced with a critical shortage of skills as a result of the Covid-19 pandemic. With events globally reclaiming their importance as a key economic contributor for tourism growth, as we proceed into the new year, the importance of responsible and sustainable event practices is going to be what sets us apart as

a leading meetings destination. Environmentally and socially sustainable practices are cited across the destination in conference venues. To benefit both society and the environment as a whole, service providers are assisting clients to plan ‘greener’ events to create positive impact in the destination.

In 2023, Wesgro’s Cape Town and Western Cape Convention Bureau will be placing a larger focus on attracting more meetings into the destination from across Africa, to build on our reputation as a knowledge hub and a destination where great minds meet on the continent. With direct routes and increased frequencies operational from key African countries, delegates can now enjoy increased connectivity to Cape Town International Airport. Overcoming barriers to visa applications will remain a key priority in 2023 and will be pertinent when bidding for large global business events.

Bringing together key industry players from across the globe to engage

around trending topics creates a positive spin off, not only for the local knowledge economy, but also for trade and investment into a destination.

Wesgro has a sharp focus on technology, destination marketing efforts and partnerships to explore how delegates, who are now global citizens, can be connected with an extended audience when travelling to a destination to attend a conference.

Hospitality fast-forward: growth and new developments at Steenberg

Table Mountain, Kirstenbosch Gardens, world-class wine routes, rich, layered history, and outstanding accommodations flanked by an exquisite coastline are a few draw cards that lend Cape Town the uniqueness responsible for attracting millions of travellers every year and making the multi-billion Rand tourism industry a key contributor to South Africa’s economy.

Over the last two years, hard lockdowns and travel bans put tremendous strain on many sectors, with tourism and hospitality being among the hardest hit. According to Stats SA, the total number of travellers (arrivals and departures) decreased by a staggering 71 per cent between 2019 and 2020. For six months, from April to September 2020, South Africa did not receive any visitors.

Fast-forward to today, and the tourism sector is making an impressive recovery. During Tourism month last September, Tourism Minister Lindiwe Sisulu announced that there had been an increase of over 100 per cent in trips in the first six months of 2022, compared to the same period last year.

We spoke to several members of the Steenberg Hospitality team, including Byron Hunkin, financial manager; Neilen Tolmay, marketing and international sales manager and Catherine

Schulze, managing director, to chat about the 2023 growth projections and how Steenberg Hospitality is harnessing demand and contributing to rebuilding the tourism industry.

Mr Hunkin has his finger firmly on the pulse of all things financial. He indicated that while significant growth has been reported, the industry is not quite back to ‘normal’. The impact of the war in Ukraine is one factor among a host that has added to the global economic instability during the Covid-19 recovery and has prolonged the recuperation period for tourism. However, Mr Hunkin remains positive regarding the industry’s future as air travel increases, and we continue to see regular additions to flights and destinations.

“All signs point towards the fact that the world is hungry for travel, and South Africa remains a popular destination for our traditional key European and US markets as well as the Nordic and Benelux markets,” Mr Hunkin commented.

Ms Schulze echoed Mr Hunkin’s optimistic sentiments. “Our industry is always affected by what is going on globally, and one cannot ignore that there is currently significant unsettlement across the world, the ripple effects of which are far-reaching. However, I believe that approaching the future with positivity, while remaining flexible and versatile is the only way forward,” Ms Schulze said.

Fuelled by the aftermath of Covid-19, travelling habits and how we spend money are changing. Projections towards full recovery, and ultimately, success in the hospitality industry will depend on whether businesses can harness demand through strategic and structural adaptation, which is pivotal to staying relevant in the industry.

Steenberg Hospitality has invested in expanding its contribution and has taken every possible opportunity to enhance the spaces that guests enjoy. They have changed their representation company in Europe and the UK to have a more focused approach, which has yielded greater returns, as well as developed a larger scope of events from conference packages to occasion offerings for their local visitors. Post Covid-19, Steenberg Hospitality also secured the services of a new PR agency which has aided in building more coordinated, strategic media partnerships.

While these adaptations have positively affected their capacity for more visitors, created demand, and improved returns, Ms Schulze said it would be remiss not to acknowledge the power of a wellstructured, coordinated, and determined team who have made Steenberg Hospitality’s recovery possible and which should never be underestimated.

“Like numerous other industries, we battled during a time of significant hardship. Many people had to make considerable sacrifices, but there was light at the end of the tunnel, and we are experiencing that now, thanks to a team of loyal, credible people across all departments who are adept at adapting, enjoy being challenged, and are true custodians of our business and brand,” Ms Schulze concluded, stating that, “Steenberg Hospitality cares about the greater community and providing economic opportunity, which is crucial to bringing the industry back in full force for both travellers and hospitality industry workers to enjoy.”

Hotels retain allure despite growth of short-term rentals

The short-term rental market is booming as many individuals hop onto the passive-income-potential train and seek to capitalise on the resurgence of travel. Homes, apartments, and other accommodation facilities are popping up everywhere, supporting the forecast that the global short-term rental market will grow by US$168.4bn between 2021 and 2026.

As much as these spaces have their pros and benefits, hotels retain an allure that keeps travellers booking into them to enjoy the hotel experience.

Location

Hotels often have prime locations, in or near city centres, or close to attractions, making access easy and stress-free for visitors. “For individuals travelling for business, a hotel situated in the city or close to where they are doing business makes getting to and from the office much easier,” said Danny Bryer of Kruger Gate Hotel. “The hotel can often be quite central, allowing easy access to transport and being a central point for business meetings. For those travelling for leisure, hotels are often strategically located near major attractions. The Kruger Gate Hotel, for example, is located a mere 500m from the Paul Kruger Gate, which is a prominent gateway into the Kruger National Park.”

Bleisure opportunities

For business travellers, hotels are more practical when it comes to combining work and leisure activities on a trip.

“The fact that hotels often have conferencing facilities on site, as well as amenities for relaxation and health – like a pool, spa, and in-house gym – makes them ideal for travellers looking to combine business and leisure,” Mr Bryer said.

“Kruger Gate Hotel has four fullyequipped conferencing rooms, as well as free WiFi and spaces that have been designed to support productivity. Pair that with an on-site restaurant, two pools, gym, family activities, and of course our game drives, and travellers have everything they need in one place to get work done in a peaceful environment, then extend their stay and enjoy the relaxing on-site facilities as

well as the unforgettable experience of the Kruger National Park.”

Trust

Established hotels come with an automatic level of trust from their patrons. “When you stay at a hotel,” Mr Bryer said, “you know that certain levels of amenities, service, quality and security have to be met for a hotel to operate and receive certain accreditations. Reviews are also easier to come by, as is connection to the hotel’s activities, staff, and day-to-day operations, through its social media channels.”

With a short-term rental, trust is a little harder to establish as these facilities are often one-offs. They don’t have the backing of a bigger brand or hotel group, that gives guests peace-ofmind in terms of what to expect at an associated hotel. Smaller establishments are often run by individuals who use them to generate passive income, and don’t have any formal hospitality training. This means that they may be unfamiliar with certain service levels and amenity expectations of a patron.

Safety

Hotels have a number of safety protocols and services in place to ensure that guests are kept, and also feel, safe. “All of our guest rooms have safety deposit boxes where guests can keep valuable items should they wish to,” Mr Bryer said. “Across the broader hotel, we have very strict safety and security measures and procedures in place, especially being on the borders of the Kruger National Park. It’s important to us that our guests feel like they can interact with and be immersed in the full experience of the Park, while feeling completely safe. Things like having electric fencing around the

whole property, strict entry control, and procedures to manage wildlife such as monkeys that enter the property, are all part of delivering a full but safe guest experience. And while out on game drives, it’s important that guests know they are in the hands of trained, experienced and knowledgeable rangers and field guides, so they can enjoy their wildlife experience fully while having peace-of-mind that they are safe.”

Be treated like a VIP guest

One of the best things about going to a hotel is that you are treated like gold and have hotel staff on hand should you need anything. “A getaway means that you should literally be able to get away from the demands and responsibilities of everyday life,” Mr Bryer said.

“And if this is the experience you are looking for, then staying in an independent self-catering apartment won’t really give you that and often, you have to do a bug clean-up at the end of your stay. Hotels have staff who are trained to look after you, from cooking amazing food for you at mealtimes, to bringing you cocktails on the deck while you watch the elephants play in the pools of water. Your stay at a hotel should make you feel completely relieved of the responsibilities of ‘adulting’, and feel like you can just let go of all your worries and enjoy the good things in life,” he concluded.

International gastronomic society recognises Table Bay Hotel

The world's oldest international gastronomic society, Chaîne des Rôtisseurs, founded in Paris in 1248 and devoted to preserving the pleasures of the table, has bestowed further honours on Sun International’s Table Bay hotel.

At a dinner held at the five-star V&A Waterfront hotel in November 2022, general manager Joanne Selby was promoted from Chef de Table to Maître Hotelier and presented with the prestigious Chaîne des Rôtisseurs bronze Blazon.

Offered only to the finest restaurateurs and hoteliers, the Blazon signifies excellence in food and service and can be displayed inside or outside the hotel. The plaque remains the exclusive property of the Chaîne des Rôtisseurs and the privilege of using it is limited to those who continue

membership and their high standards. Food and beverage manager, Marc Weber and previous executive chef, Wesli Jacobs, who recently moved to Sun City, were inducted as professional members. “We are also honoured that Chef Siba Mtongana, of Table Bay’s eponymous restaurant, was inducted as a professional member,” said Ms Selby. “This recognition from such a global powerhouse as the Chaîne is testament to the efforts of our team to continuously provide food and beverage options at an exceptional level.”

With nearly 21,000 members,

the Chaîne des Rôtisseurs is an International Association of Gastronomy now established in over 75 countries bringing together enthusiasts who share the same values of quality, fine dining, the encouragement of the culinary arts and the pleasures of the table.

“The distinctive character of our association is to bring together amateurs and professionals, from all over the world, whether they are hoteliers, restaurateurs, executive chefs or sommeliers, in the appreciation of fine cuisine,” said Barbara Smith, Chaîne des Rôtisseurs Acting Bailli du Cap.

Barbara Smith Chaîne des Rôtisseurs Bailli, Siba Mtongana, Francois Ferreira, Bailli Délégaté Afrique du Sud.

Barbara Smith Chaîne des Rôtisseurs Bailli, Wesli Jacobs, executive chef at The Palace, Francois Ferreira, Bailli Délégaté Afrique du Sud.

Radisson Hotel Group opens first Zambian resort

Radisson Hotel Group is delighted to announce the opening of Radisson Blu Mosi-oa-Tunya Livingstone Resort, Zambia. Nestled on the banks of the Zambezi River, the resort is the Group’s first safari resort in Africa and first resort in Zambia, and is a key step towards its goal of reaching 150 hotels in operation and under development in Africa by 2025.

Radisson Blu Mosi-oa-Tunya Livingstone Resort is ideally located near the Mosi-oa-Tunya National Park, two kilometres south of the historic city of Livingstone, and four kilometres northwest of the famous Victoria Falls, one of the seven natural wonders of the world and a celebrated UNESCO World Heritage Site. The resort has been constructed and will operate with the greatest respect to one of the world’s largest waterfalls and habitat for several unique species of plants and animals. The building has obtained a prestigious EDGE green building certification because of the hotel’s 20 per cent increase in energy efficiency, water reduction, and use of sustainable building materials, compared to other similar properties in the region. The resort has signed the UNESCO Sustainable Tourism Pledge, aligned with Radisson Hotel Group’s award winning and globally recognised Responsible Business programme.

Radisson Blu Mosi-oa-Tunya, Livingstone Resort, Zambia features 200-rooms, luxurious suites, and villas, many with unparalleled views of the Zambezi River. Guests can enjoy

the resort’s bespoke all-day dining restaurant and sip their favourite drink at the resort’s Shungu Bar and Lounge, the viewing deck, or the pool bar overlooking the Zambezi River. The resort offers a fitness centre, spa, and swimming pools for those looking to stay active or cool off with a relaxing dip. The outdoor boma and firepit allow guests to make the most of the African evenings and gorgeous sunsets. The hotel is an ideal setting for events and meetings, with its ballroom of over 500sqm, boardrooms, and meeting rooms, perfect for leisure and business use.

Radisson Blu Mosi-oa-Tunya Livingstone Resort offers visitors the opportunity to immerse themselves in a unique river cruise and off-theriver adventure excursions, from Victoria Falls bridge activities to helicopter rides, water rafting, canoeing, game drives, and many more.

Shaun Wheeler, general manager of Radisson Blu Mosi-oa-Tunya Livingstone Resort, Zambia, said: “I am thrilled to lead the team as we open this magnificent property which allows us to offer visitors memorable moments

and exciting experiences such as discovering one of the Seven Wonders of the world (The Victoria Falls), which is a short distance from the hotel.”

“Radisson Blu Mosi-oa-Tunya

Livingstone Resort, Zambia represents a unique destination for our guests to discover and explore,” says Tim Cordon, Chief Commercial Officer, Middle East & Africa, Radisson Hotel Group. “The expansion of our presence in Zambia demonstrates our belief in the country’s potential. This hotel is our second property in Zambia, following the opening of Radisson Blu Hotel, Lusaka, with a third hotel, Park Inn by Radisson Lusaka, Longacres, due to open in 2023.”

With the health and safety of guests and team members as its top priority, Radisson Blu Resort Mosi-oaTunya Livingstone Resort, Zambia is implementing the Radisson Hotels Safety Protocol programme. The in-depth cleanliness and disinfection protocols were developed in partnership with SGS, the world’s leading inspection, verification, testing and certification company, and are designed to ensure guest safety and peace of mind from check-in to check-out.

Radisson Blu Mosi-oa-Tunya, Livingstone Resort — Pool. Radisson Blu Mosi-oa-Tunya, Livingstone Resort — River Cruiser Restaurant.

Extraordinary reveals a new destination

Extraordinary, an esteemed collection of luxury lodges and hotels in Southern Africa, is delighted to introduce the world-class luxury hotel, Angels View by HoyoHoyo, in Mpumalanga. The hotel is located 5km from the picturesque village of Graskop.

Angels View is a family-owned hotel, headed by respected ‘tourism warriors’, Dr and Mrs Khoza, both with three decades’ experience in the industry. The hotel offers a luxury product with a multimarket target, ideal for both leisure and business travellers looking for accommodation in close proximity to the renowned Kruger National Park, Panorama Route and the many wonders of the province named after the Rising Sun. The Kruger Mpumalanga International Airport allows convenient access for domestic and international tourists.

Born from a deep love of Mpumalanga and inspired by the beauty of God’s Window, Dr Reuel Khoza and his wife Mumsy Khoza (nee Thaledi), a well-known family from Acornhoek, felt driven to create a legacy in this

incredible space that straddles the escarpment. Bringing this legacy to life has been a passion project for the family, with a great deal of thought and detail going into it. Strong family ties are evident in the names of each individual suite, all named after significant Khoza and Thaledi clan members. The fine dining restaurant deemed ‘Mumsy’s’ (honouring Mrs Mumsy Khoza), pays homage to the matriarch’s passion for food and family.

The hotel’s design Culturally aligned and inspired by Shangaan styles, the interior design company Donald Nxumalo Interior Design has embraced traditional motifs right through to the Xibelani lights that are featured across the hotel. Donald Nxumalo of Donald Nxumalo Interior Design is remarkably talented, with a

knack for combining sophistication, African influence, urban chic and intuition to create something exceptional. He is considered amongst the ‘A-list’ of local designers, able to chart new territories with his unique design language. In recent years, Mr Nxumalo has graced the covers of ELLE Decoration and Conde Nast House and Garden — a testament to his creativity and success.

Joining forces with Extraordinary Extraordinary provides a holistic management service to Angels View as of November 2022, following its official opening. Ms. Kate Davidson, spokesperson for Extraordinary said: “We are delighted with the addition of this luxury hotel to our collection. Angels View is in a prime position and will add immeasurable value to our group. The area is perfect for both our leisure and

corporate markets, and Extraordinary have had a long and very rewarding partnership with this imminent family to position us for maximum success.”

Dr Khoza has expressed confidence in Extraordinary and has pointed out that the values of the group are aligned with his own, providing the foundation for a fruitful relationship going forward:

“We are looking forward to the prospect of engaging with Extraordinary to scale the heights of success.”

The hotel’s construction

Construction for Angels View commenced in 2016, with a local architecture firm, GJ Architects, spearheading the project.

The conceptualisation of the environmentally-inspired Earth Grotto suites, positioned along the edge of the magnificent Drakensberg escarpment came about as a result of a collaboration with architect, Peter Rich.

Mr Rich is based in Johannesburg and is known for his exceptional contribution to indigenous African architecture, cultural significance and the integration of a building’s construction with the environment. His design of the interpretation centre at Mapungubwe was declared the Building of the Year at the World Architecture Festival in 2009.

Accommodation options and facilities

Angels View boasts a myriad accommodation options, from the contemporary-styled superior and luxury panorama rooms to the

ten Earth Grotto suites, the fourbedroom Khoza House and two one-bedroom suites complete with mini kitchens and private balconies.

The hotel facilities include a Grande pool deck, viewing decks, spa, gymnasium, library and plenty of lounge space in which to relax and soak up the unique setting. A trendsetting glass bar area, known as Café Ahe, completes the experience. Weddings, events, and modern conferencing are the order of the day, and the facilities are truly show-stopping. Guests are spoilt

for choice when planning their big day or event, whether choosing the spectacular Amphitheatre, glass marquees or a more traditional modern conference venue complete with the most up-to-date technology.

AHE is a destination restaurant on the estate which caters perfectly to tour groups and leisure visitors, in a charming setting with spectacular views across the Lowveld.

Nearby attractions include the Graskop Glass elevator, God’s Window, Bourke’s Luck Potholes, Blyde River Canyon and historic Pilgrim’s Rest.

Register for 5th Africa Youth in Tourism Innovation Summit and Challenge 2023

Africa Tourism Partners wish all its partners, stakeholders and the entire global travel and tourism community a happy and fulfilling new year ahead.

This year’s edition of Africa Youth in Tourism Innovation Summit (www.youthtourismsummit.com)

is scheduled for 31 May to 2 June 2023 in Namibia. Registration and entries for the Summit as well as Tourism Innovation Challenge 2023 are open. The Innovation Challenge is open to African youth and entrepreneurs below the age of 35.

The Innovation Challenge is an exclusive platform being provided to innovative African youth in travel and tourism looking for funding, partnership and mentorship opportunities to present their projects to the global marketplace in order to find the required support for their programmes. Each nomination or entry should clearly indicate the project vision, uniqueness, authenticity and rationale. In addition, it requires evidence of the innovation in the travel and

tourism or related industry in Africa. Sustainability, the impact of the project, timelines, and the support required are some of the key factors to be included in the entry submission.

The summit is a continental platform for youth innovation in tourism, travel, hospitality, aviation, academia, and all related industries. The summit aims to assist the youth to connect and engage, learn and grow. Undoubtedly, it has grown and increased impact and popularity over the past four years. This is evidenced by the increasing interest from stakeholders across the globe and the number of participants and entries received for the Youth Innovation Challenge each year.

For the year 2023 and to date, registrations have been received from over 22 countries following the announcement and opening of registrations for the summit and

entries for 2023 Innovation Challenge. The Challenge has been running from 8 December 2022 and closes on 28 February 2023. Shortlisted project promoters will be informed on 15 March 2023 and the top three will be announced on 2 June 2023 at the Summit in Namibia. Youth, startups and entrepreneurs involved in special travel, tourism, hospitality and aviation technological innovation are encouraged to enter the challenge early to avoid disappointment.

For both registration and challenge entry, kindly visit www.youthtourismsummit.com. For more information about partnership, sponsorship, registration and enquiries, please contact Ms. Rejoice Chishamba: Email: rejoice@africatourismpartners. com

Tel: +27 (0) 11 318 1741 / +27 (0) 81 303 7030.

AFRICA 03 – 05 April 2023

Registration open for WTM Africa 2023

• Registration is open for WTM Africa 2023 from 3-5 April at the CTICC

• Entry is free and includes access to Africa Travel Week’s bolt-on events running concurrently

• The three-day programme includes content workshops, networking opportunities and evening functions

Africa Travel Week is calling on the inbound and outbound African travel community to attend WTM Africa 2023 from 3-5 April at the Cape Town International Convention Centre (CTICC).

“Registration is already open for exhibitors, hosted buyers, Buyers’ Club members, the media, and travel trade professionals,” said Megan De Jager, portfolio director: travel, tourism & RX Africa marketing.

Held annually as part of Africa Travel Week, the three-day event will see international and pan-African industry professionals connect under one roof to conduct business and continue recovery efforts for Africa’s tourism industry.

“As the leading B2B trade exhibition for Africa’s inbound and outbound markets, we’ve been hard at work ensuring this year’s show exceeds expectations. If

you’re looking to expand your business, reconnect with your travel and tourism counterparts and get up to speed on the latest product developments and market trends, WTM Africa is the place to be.”

Along with a proven mix of prescheduled appointments and live networking opportunities, the show programme promises to excite and inspire with informative content sessions led by industry experts from around the globe, such as Professor Harold Goodwin, Naledi Khabo, LoAnn Halden and Kojo Bentum-Williams.

Guests at WTM Africa 2023 can also register to attend its various bolton events running concurrently at the CTICC at no extra charge. These include International Business Market Africa, EQUAL Africa powered by IGLTA, Travel Tech, Sports and Events Tourism Exchange (SETE) and the Africa

Tourism Investment Summit (ATIS).

“As much as WTM Africa attracts those heavy-hitting high-profile brands, it also acts as a springboard for smaller tourism SMMEs. So, if you’re eager to bump elbows with the industry’s experts and get a foot in the door, this is your chance,” Ms De Jager concluded.

Registration for WTM Africa 2023 is free and easy at: www.wtm.com/ africa/en-gb/enquire.html

The PCO Alliance Network and the Event Greening Forum join hands

The PCO Alliance Network and Event Greening Forum (EGF) are proud to announce their new partnership which will see them working together to promote greater sustainability within the local conference industry.

Improving the sustainability of business events is the primary purpose driving the EGF, while the PCO Alliance is committed to setting and maintaining the highest standards in the event management sector — standards which now require the inclusion of sustainability.

Morwesi Ramonyai, chairperson of the EGF, said: “The PCO Alliance is a significant stakeholder in the events business eco-system and it was very strategic that the EGF align with them. It was also timely in this period of recovery from the Covid-19 pandemic, when we must act more intentionally to respond to the bigger epidemic of the climate crisis. As such, we need all hands-on-deck, and the agreement paves a way for the EGF to influence and support the greening of the conferencing industry much more practically than we have before.

“I'm personally pleased that we’ve joined hands and consider this one of the biggest successes coming out of the 2022 year.”

Ellen Oosthuizen, chairperson of the PCO Alliance, added: “The PCO Alliance Network is a well-respected group of like-minded professional conference organisers (event managers) who are dedicated to improving our industry and support the associations where possible to create a better, greener and

healthier environment when working with different venues and suppliers. This has become more important after the Covid-19 pandemic and we are privileged to take hands with the Event Greening Forum to support them and use our influence in the hospitality industry to foster a greener conference industry. It is an important milestone, and we are proud of being associated with the EGF.”

Through the partnership, the PCO Alliance is now an associate member of the EGF and joins ranks with ten other associate members, namely: AAXO, EXSA, FEDHASA, IFEA Africa, SAACI, SANCB, SA Roadies, SATSA, The MICE Academy, and TPSA powered by SACIA.

About the PCO Alliance

The PCO Alliance Network was founded in 2005 at a time when there were few opportunities where PCO’s (professional conference organisers) could effectively network with one another. Since then, it has established itself to become a recognised professional alliance by the majority of hotel groups, independent hotels and venues and affiliated event suppliers.

Membership is by invitation only and limited to no more than 30 PCOs, creating a select group who are bound by a professional code of conduct and ethics.

For more information, please visit www.pcoalliance.co.za.

About the EGF

The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainability within the business events sector. It does this by hosting educational sessions for industry and lobbying government in an effort to implement sustainability principles into the daily operations of the events industry.

The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events.

Want to know more?

If you would like to know more about event greening, visit www.eventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact them directly with any queries.

Contact: Lynn Mcleod

T: 082 891 5883

E: lynn@eventgreening.co.za

Ellen Oosthuizen.

Use a broader eco-system

The calendar of 2023 may present us with an opportunity to expand our eco-system as we look to build on the momentum of the third and fourth quarter of 2022. The business environment these past years has ensured that we evaluated our business model.

By Glenton De Kock, chief executive officer of SAACI.

We all agree that there is no viable business model without a paying customer somewhere in the equation. Our industry is one that we either make money from selling something within a business model that resembles a cluster of suppliers or selling something between these clusters of suppliers, exhibitors, and delegates.

We might call our clusters exhibitors and attendees or delegates and sponsors, but we all know that events are complex melting pots of interlinked clusters of companies and people, with slightly different goals and objectives.

The year ahead may be one that we all expand on this concept of understanding, whether someone is paying for a product which helps them in their cluster or helps them access another cluster. This is helpful in defining the business models which we may all expand on in 2023, by identifying where we may increase revenue or

return on investment for our clients.

So, we consider how we work within the following frameworks:

• An exhibition is primarily a between cluster linkage — one cluster of companies (exhibitors or sellers) pays to solve a problem they have in accessing another cluster of companies (buyers).

• A conference is primarily an in-cluster linkage — a member of a cluster pays to attend a conference because it solves a knowledge problem they have.

• A research or data business is primarily an in-cluster linkage because a member of a cluster pays for information which helps them solve a problem in their own business.

• One-to-one models are a between cluster linkage — one cluster is valuable enough to another cluster that, as well as paying to access the cluster, they are willing to compensate the other cluster for their time (e.g. hosted buyer).

• Content businesses are typically between cluster linkages — they provide relevant information that readers of a cluster are interested in, paid for by advertisers who include their message either in or around the content.

The pandemic has led to organisers exploring new business models, creating new digital offers, and accelerating the roll out of one-to-one models. With all the recent challengers, we acknowledge that our industry will continue to offer solutions for the world’s pressing problems; the challenges for us is how we grow our eco-system or clusters in ensuring that we maintain a socio-economic growth path in 2023 for all in the business events industry.

Reviewing some of the travel and tourism industry’s basic principles

The past year, 2022, was the first year since the great pandemic. Although there were continual Covid-19 challenges for the most part, tourism returned to its pre-Covid-19 days: planes and hotels were full, we saw long lines at attractions and people began to speak about over-tourism instead of too little tourism. That does not mean that the past year was without challenges nor the new year will be smooth sailing.

By Dr Peter Tarlow, Tourism & More. inc.

The new year, 2023, will require that the travel and tourism industry and its professionals will have to face both on-going challenges and new challenges. Travel and tourism cannot be separated from the world context in which it operates. Be that context political states of war, or one of health issues or of economic undulations, what occurs throughout the world touches every aspect of tourism.

The year 2022 saw a boom in the tourism industry. After what seemed to be eternal lockdowns, the public was eager to travel. This boom caused a decline in customer service and multiple price rises. Although no one can predict the future, it would appear that tourism and travel professionals will have to deal with issues such as:

• Tourism and travel labour shortages

• Ongoing inflation

• Political instability

• The potential for a new health crisis or a new form of Covid-19

It is for these reasons it is good for travel and tourism professionals to take a step back and to review at least some of the basic fundamentals of their industry. We all claim to know these fundamental principles, but all too often in the ‘madness of life and work’ we need to be reminded of some of the basic principles of tourism: what we do and why we do it.

To get the new year off to a great start, here are a list of some of these basic principles. It behoves tourism professionals to remember that

when these principles are ignored, eventually the entire industry suffers.

• In the world of leisure travel, tourism is the telling of a story in which the visitor becomes part of the tale. To travel is to seek the different, to find a way to leave the humdrum of daily life and enter into a world of non-realities. This basic principle means that the tourism industry must allow its visitors to experience the unique and special in a safe and secure environment. Remember that we are selling memories and it is our job to help our customers create memories that can be shared.

• Tourism and Travel professionals should

never forget that they are selling ‘memories’. No matter if the travel product is of the leisure or business variety, we are selling ‘memories’. Even on short business trips, how we treat people and the service which we offer is both commented upon and remembered. The fact that air travel has become so unpleasant, and often expensive, is one of the reasons that businesspeople have continued to seek non-travel options.

• It cannot be stated too often, that most leisure travel and tourism are a choice made by the consumer, who is using his or her expendable income and time. In all but a few cases, and with the exception of business travel and some forms of health travel, the customer does not have to choose to travel. This simple fact means that tourists often frighten easily and may have unrealistic expectations. It does the travel expert no good to become either frustrated or annoyed with his or her customer. Although the customer may technically not always be right, the customer always has the option of not travelling. In that case, it is the professional or the professional’s business that, in the end, suffers. This fundamental principle is so important that around the world, places that provide clean, efficient and friendly service and products prosper. Others, who take their visitors for granted, demonstrate disappointing results.

• A basic rule of tourism and travel is: treat your customer fairly, provide a good

product in a safe and clean environment. Travellers understand that the tourism industry must show a profit if it is to survive. Making a profit, however, does not mean overcharging or underserving. Be sure that your prices are in line with your competition, your service is delivered promptly and with a smile and your security demonstrates a sense of caring.

• In tourism, a perception may not be true, but its consequences are always true. Negative reputations are not easy to erase, and negative perceptions can destroy a tourism industry. If our visitors perceive that they are not wanted, or are seen as easy prey, then they will soon find alternatives.

• Tourism is security dependent. In a world where one can experience ‘virtual’ travel, where meetings can be held on a computer, and where the traveller is exposed to twenty-four-hour news cycles, our customers know where there are problems, be these problems which concern security, health or even infrastructure. The Covid-19 pandemic is an example of how fragile the tourism industry can be. Crime and terrorism are also major problems around the world. Countries that are not perceived to be safe and skimp on security are risking great economic loss.

• It is essential to create safety and security. To create such an atmosphere, local security professionals must be part of the planning from the beginning. Tourism security is more than merely

What we’re all about:

having police or security professionals at a site. Tourism security requires psychological and sociological analysis, the use of hardware, interesting and unique uniforms, and careful planning that integrates the security professional into the enchantment experience.

• Travel and tourism professionals need to love our customers! Tourism professionals need to travel so that they may come and experience the world of travel and tourism, both as a provider and as a customer. If travel professionals are perceived as ‘hating’ their customers, then customer service and quality of service will soon decline. Visitors are savvy and know when tourism and travel officials are more interested in their own ego trips than in the vacationer’s experience. An employee who is unique, funny, or makes people go away feeling special is worth thousands of dollars in advertising. Every tourism manager and hotel GM ought to have performed at least once, every task in his or her industry. Often, tourism managers push so hard for the bottom line that they forget that their employees are also human beings.

• Professional burnout can become a real problem. Tourism is hard work, and many people find the industry too hard. Be on the lookout for new and creative employees, seek people who are gregarious and extroverted, and people with both patience and a sense of adventure.

Why we do it? Business results!

Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results.

Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures.

Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth.

Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...

2023 — the year

Welcome to 2023, the year that needs to produce results.

By Lee-Ann Alder, association manager of EXSA

We are hoping that you all had a good rest during December and are ready and rearing to go. 2022 was a frenetic hive of activity that left us exhausted but also taught us all many lessons. This year promises to be just as busy, but a lot more organised. This will make planning so much easier and we will be able to produce high quality work from the onset.

As an association, having survived Covid intact was a feat in its own right. This would not have been possible if not for our amazing members that continue to support and stand by EXSA, we truly appreciate every one of you. The industry is so unique and filled with colourful individuals, which

makes my role such a pleasure, as no two days are the same. I get to see such amazing work being delivered daily and I’m truly in awe of what you deliver. So, thank you for your dedication and support, and for being amazing at what you do, it’s not surprising that many organisers are choosing to work with our members exclusively.

To the most amazing board anyone could work with, thank you for being steadfast and consistent throughout this difficult time. Your leadership and guidance is greatly appreciated, I love working with all of you and love the vastness of skill and personality that you each bring to the association. Together you can achieve great things,

and the changes you have instituted are so positive for the entire industry.

Great results can only be achieved through collaboration and teamwork. This will be the focus this year, to build on relationships with suppliers, venues, organisers, government departments and anyone that we work with in our industry. We all have the same goal, so it is time to share a vision and make it happen successfully.

I am very excited for this year. I don’t think it will be easy, but I do really believe it will be worth it.

2023 — growing Africa’s thriving exhibition industry

A new year has arrived which means it’s back to school, back to work and back to business.

By Devi Paulsen-Abbott, chair, AAXO and vice president, dmg events.

Despite a challenging start of the year for us in South Africa, with level 6 load shedding and questions around the leadership, all indications show that South Africa’s economy is expected to remain stable in 2023, with growth and job creation continuing to be the main drivers of economic development.

As significant economic enablers for businesses, individuals, and communities, exhibitions will be critical platforms to drive the macro and micro development of our continent.

This is promising for our industry with many of our members expecting solid growth for their events this year, thanks to increasing levels of both local and international trade.

AAXO is well-placed to continue to restore confidence and optimism in the future of the exhibition industry and we will continue to develop partnerships and ensure that we remain firm in being the voice of credibility for the industry. We look forward to engaging with you throughout the year whether it be virtually, at our very successful Lunch

Let’s grow the exhibition industry by investing in our young professionals.

and Learn sessions, or at the live events we will be attending. Watch our social media channels for the updates on these and on some of the exciting initiatives we will be rolling out through the year!

EXCO AND HEAD OFFICE

Chairperson:

Kim Roberts

e: info@mise-en-placesolutions.com

c: +27 (0)82 652 2008

Vice-chairperson:

Minister Kganyango

e: mkganyago@csir.co.za

c: +27 (0)79 513 8708

Treasurer:

Jaques Fouche

e: jaques@be-moved.co.za

c: +27 (0)60 993 7542

Public officer:

Alistair Stead

e: alastair@scandisplay.africa

c: +27 (0)73 236 6618

Chief executive officer:

Glenton De Kock

e: ceo@saaci.org

c: +27 (0)82 575 7565

Membership services consultant:

Alshanthé Smith

t: +27 (0)71 299 0601

e: members@saaci.org

BOARD MEMBERS

Chairperson:

Kim Roberts

e: info@mise-en-placesolutions.com

t: +27 (0)82 652 2008

Vice-chairperson:

Minister Kganyango

e: mkganyago@csir.co.za

c: +27 (0)79 513 8708

Treasurer:

Jaques Fouche

e: jaques@be-moved.co.za

c: +27 (0)60 993 7542

Public officer:

Alistair Stead

e: alastair@scandisplay.africa

c: +27 (0)73 236 6618

Eastern Cape Chairperson:

Melissa Palmer

e: melissa@becbc.co.za

t: +27 (0)82 437 7600 +27 (0)41 404 2431

KwaZulu-Natal Chairperson:

Irene Vallihu

c: +27 (0)79 692 4604

e: irenev@icc.co.za

Gauteng Chairperson:

Neil Nagooroo

c: +27 (0)82 929 5241

e: neil@nxlevel.co.za

Western Cape Chairperson:

Angela Lorimer

c: +27 (0)74 550 1000

e: angelajacobson862@yahoo.co.za

Coopted Youth Ambassador: Minister Kganyango

e: mkganyago@csir.co.za

c: +27 (0)79 513 8708

Coopted Learning Ambassador:

Esti Venske

e: venskee@cput.ac.za

c: +27 (0)83 482 9276

EASTERN CAPE

Chairperson:

Melissa Palmer

e: melissa@becbc.co.za

t: +27 (0)82 437 7600 +27 (0)41 404 2431

Vice-chairperson: Claire Kivedo

e: claire@overallevents.co.za

c: +27 (0)82 4641 504

COMMITTEE: David Limbert

e: david@magnetic.co.za

c: +27 (0)82 9064 198

Gill Dickie

e: gilld@bidvestcarrental.co.za

c: +27 (0)79 527 7619

Wanda Fourie

e: registration@easternsun.co.za

c: +27 (0)72 608 1641

Claire Kivedo

e: claire@overallevents.co.za

c: +27 (0)82 464 1504

GAUTENG Chairperson: Neil Nagooroo

c: +27 (0)82 929 5241

e: neil@nxlevel.co.za

Vice Chairperson: Mary Mahlangu

c: +27 (0) 81 574 9493

e: mary@flockplatform.com

COMMITTEE:

Rendani Khorommbi

Joburg Tourism

t: +27 (0)11 883 3525

c: +27 (0)82 773 2999

e: rendanik@joburgtourism.com

Zaida Enver

Pure Grit Events and Exhibitions

Management

t: +27 (0)82 555 1049

e: zaida@puregrit.co.za

KWAZULU-NATAL

Chairperson: Irene Vallihu

c: +27 (0)79 692 4604

e: irenev@icc.co.za

Vice-chairperson: Gill Slaughter

c: +27 (0)83 269 0279

e: gills@turnersconferences.co.za

Treasurer: Sibusiso Mncwabe

c: +27 (0)83 477 5536

e: sibusiso@marketingwell.co.za

COMMITTEE:

Tarannum Banatwalla

c: +27 (0)83 254 9462

e: tarannum@jellyfishcatering.co.za

Mabuyi Mosia

c: +27 (0)71 117 7509

e: mabuyi@ikhono.co.za

Kavitha Dhawnath

c: +27 (0)83 607 200

e: kavitha.dhawnath@gearhouse.co.za

Wiseman Mnguni

c: +27 (0)78 220 2162

e: mboniseni.events@gmail.com

Sandile Dlamini

c: +27 (0)79 104 5510

e: sandile@anzomode.co.za

WESTERN CAPE

Chairperson: Angela Lorimer

c: +27 (0)74 550 1000

e: angelajacobson862@yahoo.co.za

e: ALorimer@Hotelsky.co.za

Vice-chairperson:

Alex Wrottesley

c: +27 (0)21 430 2060

e: alex@intoafrica.co.za

COMMITTEE:

Ansu Colditz

c: +27 (0)82 457 8071

e: ansuc@millenniumtravel.co.za

Esti Venske

t: +27 (0)21 460 3518

e: estivenske@gmail.com

Zimkitha Bavuma

c: +27 (0)72 172 5746

e: zim@live.co.za

Esmare Steinhofel

c: +27 (0)84 056 5544

e: esmare.s@iccaworld.org

Andrew Gibson

t: +27 (0)860 111 625

e: Andrew@magnetic.co.za

e: andrew.msct@gmail.com

Gheeta Payle

t: +27 (0)86 123 7890

e: gheeta.payle@inhousevtm.com

Lara van Zyl Paragon Africa

t: +27 (0)82 223 4684

e: lvanzyl@paragong.com

EXHIBITIONS AND EVENTS ASSOCIATION OF SOUTHERN AFRICA

EXSA OFFICE

www.exsa.co.za

EXSA Association Manager

Lee-Ann Alder

t: +27 (0)82 550 0349

e: info@exsa.co.za

EXSA Chairperson and KZN forum

head:

Sibusiso Mchwabe (KZN)

Marketing Well

t: +27 (0)83 477 5536

e: sibusiso@marketingwell.co.za

EXSA Deputy chairperson, Head of WC forum:

Jacqui Nel (EC)

Exhibition Freighting G.S.M.

t: +27 (0)21 552 7248

e: jacquinel@ef-gsm.co.za

Deputy head KZN forum:

Sandile Dlamini

Anzamode

t: +27 (0)79 104 5510

e: sandile@anzomode.co.za

Deputy Head WC forum:

Liam Beattie

Hott 3D

t: +27 (0)76 577 0989

e: liam@hott.co.za

Immediate past Chairperson:

Doug Rix

DK Designs

t: +27 (0)82 579 7071

e: dougrix@wol.co.za

Directors:

Kerry-Lee Bester

Brilliant Branding

t: +27 (0)72 265 6600

e: kerry@brilliant-branding.co.za

Beert Kuiken

Octanorm

t: +27 (0)82 387 5324

e: beert.kuiken@octanorm.co.za

SOUTHERN AFRICAN ASSOCIATION FOR THE CONFERENCE INDUSTRY

SOCIETY FOR INCENTIVE TRAVEL EXCELLENCE ASSOCIATION OF AFRICAN EXHIBITION ORGANISERS

President: Tes Proos

c: +27 (0) 84 682 7676

e: tes@crystalevents.co.za

Treasurer: Peter-John Mitrovich

c: +27 (0)82 318 1889

e: peter-john.mitrovich@grosvenortours. com

Sustainability: Daryl Keywood

Southern Africa Development:

Brad Glen

East Africa Development:

Chris Munyao

Young Leader Programme:

Peter Mwanja

Africa Convention Bureaus:

Rick Taylor

North Africa Development:

George Fawzi

Board member at large: Rick Taylor

East Africa (Rwanda): Chris Munyao

North Africa: George Fawzi

North Africa support: Brad Glen

Secretariat & Events: Mariaan Burger

c: +27 (0)82 557 8041

e: info@siteafrica.africa

SA EVENTS COUNCIL

e: hello@saeventscouncil.org

Chairperson:

Raylene Johnson, CEO: TEBCO-SA

Vice-chairperson: —

–

46 Waterford Office Park, Waterford Drive, Fourways, Johannesburg

t: +27 (0)87 265 5840

e: aaxo@aaxo.co.za

Association coordinator:

Anthea Buys

e: anthea@aaxo.co.za

Chairperson:

Devi Paulsen-Abbott, Dmg Events

e: devipaulsen@dmgevents.com

Vice-chairperson:

Tiisetso Tau, Synergy Business Events

e: ttau@synergybe.co.za

Venue Committee Chairperson: Charles Wilson, Gallagher Convention Centre

e: charlesw@Gallagher.co.za

Treasurer:

Mark Anderson, Specialised Exhibitions

Montgomery

e: marka@specialised.com

Board of directors:

Chanelle Hingston, Clarion Events Africa

e: chanelle.hingston@clarionevents.com

Sandra Barrow

e: sandra.barrow@rxglobal.com

Projeni Pather, Exposure Marketing

e: projeni@exposuremarketing.co.za

179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121 t: +27 (0)11 447 4777

e: info@eventgreening.co.za www.eventgreening.co.za

Chairperson: Morwesi Ramonyai, Borena Energy

Vice-chairperson: John Avanitakis, Chat’r Xperience

Treasurer: Justin Hawes, Scan Display Secretariat: Lynn McLeod

e: lynn@eventgreening.co.za

Executive director: Kevan Jones

SATI – South African Translators’ Institute

Executive director: Marion Boers

t: +27 (0)11 803 2681

e: office@translators.org.za

www.translators.org.za

SATSA – Southern Africa Tourism Services Association

Box 900, Ferndale 2160

t: +27 (0)11 886 9996

e: pa@satsa.co.za

www.satsa.com

SKAL International South Africa

Secretary: Anne Lamb

t: +27 (0)21 434 7023

c: +27 (0)82 708 1836

e: anne@yebo.co.za

www.skalsouthafrica.org

STA – Sandton Tourism Association

t: +27 (0)83 558 5445

e: secretariat@sandtontourism.com

www.sandtontourism.com

TBCSA – Tourism Business Council of South Africa

Chief executive: Tshifhiwa Tshivhengwa Box 11655, Centurion 0046

t: +27 (0)12 664 0120

e: comms@tbcsa.travel

ABTA – African Business Travel Association

Box 2594, Pinegowrie, 2123

t: +27 (0)11 888 8178

c: +27 (0)83 679 2110

e: monique@abta.co.za

www.abta.co.za

Founder: Monique Swart

ASATA – Association of Southern African Travel Agents

PO Box 650539, Benmore, 2010

t: +27 (0)11 293 0560/61

www.tbcsa.travel

www.tomsa.co.za

Member relations manager: Boitumelo Moleleki

TGCSA – Tourism Grading

Council of South Africa

Private Bag X10012, Sandton 2146

t: +27 (0)11 895 3000

f: +27 (0)11 895 3001

e: enquiries@tourismgrading.co.za

TINSA – Interpreters/Translators

Network of Southern Africa

Interim treasurer:

Glenn van Eck, Chairperson: CEPA

Spokesperson:

Projeni Pather, Chairperson: AAXO

Members:

Kevan Jones, Executive Director SACIA

Sharif Baker, Chairperson TPSA

Tes Proos, SITE President

Justin Hawes, Managing Director: Scan

Display & Event Greening Forum Treasurer

Sibusiso Mncwabe, Chairperson EXSA

Justin van Wyk, Chairperson SALPA

Mike Lord, Chairperson ESC

Arthur Goldstuck, PSASA Exco Member

Esmare Steinhofel, Chairperson: ICCA

Africa Chapter

Advisory Members:

Prof Nellie Swart, Associate Professor: Tourism Management

Corne Koch, Head: Convention Bureau (WESGRO)

Tiisetso Tau, AAXO member

Daryl Keywood, SITE Member

Bheki Twala, TEBCO-SA Executive

Kim Roberts, SAACI Representative

Western Cape

Robyn D’Alessandro, PR/Social media, Vivo Visual Voice CC

INTERNATIONAL CONGRESS & CONVENTION ASSOCIATION

ICCA African Chapter

Chairperson:

Taubie Motlhabane

Cape Town International Convention Centre

t: +27 (0)21 410 5000

e: Taubiem@cticc.co.za

Deputy chairperson:

Jacinta Nzioka

Kenya National Convention Bureau

t: +254 722464221

e: jacinta@kncb.go.ke

Secretariat:

Esmaré Steinhöfel

ICCA Africa Regional director

c: +27 (0)84 056 5544

e: esmare.s@iccaworld.org

www.iccaworld.com/dbs/africanchapter

www.iccaworld.org

e: barbara@asata.co.za

e: general@asata.co.za

Office manager: Barbara Viljoen

Council of Event Professionals Africa

Kevan Jones

kevan@sacia.org.za

t: +27 (0)11 083 6418

c: +27 (0)82 555 5556

Chairperson: Glenn van Eck Magnetic Storm

c: +27 (0)82 800 2616

e: glenn@magnetic.co.za

FEDHASA National Office –Federated Hospitality Association of Southern Africa

PO Box 3853, The Reeds, 0157

c: +27 (0)82 552 9862

e: ceo@fedhasa.co.za

www.fedhasa.co.za

PSASA – Professional Speakers

Association of Southern Africa

t: +27 (0)11 462 9465

c: +27 (0)83 458 6114

e: admin@psasouthernafrica.co.za

www.psasouthernafrica.co.za

SABOA – Southern African Bus Operators Association

Postnet Suite 393, Private Bag X033, Rivonia 2128

t: +27 (0)11 511 7641

e: saboa@saboa.co.za

www.saboa.co.za

SACIA – Southern African Communications Industries Association

c: +27 (0)82 555 5556

e: kevan@sacia.org.za

e: info@interpreter.org.za

t/f: +27 (0)11 485 2511

c: +27 (0)83 249 0010

www.interpreter.org.za

TPSA – Technical Production Services

Association

c: +27 (0)82 555 5556

e: kevan@sacia.org.za

www.tpsa.co.za

Executive director: Kevan Jones

TTA – Tshwane Tourism Association

Box 395, Pretoria 0001

t: +27 (0)12 841 4212

e: secretary@tshwanetourism.com

www.tshwanetourism.com

Chairperson:

Bronwen Cadle de Ponte

Secretary: Sithembile Nzimande

Membership coordinator: Liz Oosthuysen

e: membership@tshwanetourism.com

OTHER ASSOCIATIONS OF INTEREST

EVENT GREENING FORUM

Ozzy Nel is appointed to the board of SA Harvest

Ozzy Nel is chief operating officer and newly appointed board member of SA Harvest, the food rescue and hunger relief organisation that has rescued over 10,6 million tons of food from going to waste and delivered it to more than 200 beneficiaries across South Africa, resulting in the delivery of over 35,3 million meals.

Mr Nel believes his position at SA Harvest brings him full circle in his life. “At 16 my brother and I got involved with communities in Ivory Park and the surrounding areas – we did development work, played soccer, and taught martial arts, while my parents taught reading and writing.”

After matriculating in 1996, Mr Nel studied extensively to become a chef, as well as a manager and team builder extraordinaire. When he built his own team to work with him in restaurant management, he chose people from the areas where he had worked as a youngster – that was 20 years ago, and many of the original team are with him today at SA Harvest.

He describes a core strength as ‘managing multiple outlets’ which he did as he worked for several years with Jamie Oliver and various other upmarket restaurants. When the pandemic struck and he lost all his restaurant business, he by chance encountered airline entrepreneur Gidon Novick who is also chairman of SA Harvest. Mr Nel’s response was instant. He wanted to volunteer.

His skills, insight, cheffing experience and most importantly, his passion for supporting vulnerable people, ensured that was a perfect fit for the SA Harvest structure.

Alan Browde, chief executive officer of SA Harvest, said Ozzy’s influence is felt throughout SA Harvest’s operations. “From budgeting, procurement, and warehouse management to logistics control, marketing, and digital systems, and from diesel engines to relationship building, Ozzy keeps things running professionally.”

Ozzy’s ‘team’ includes the whole SA Harvest family: teammates, beneficiaries, benefactors, donors, food partners and suppliers. Mr Browde added: “SA Harvest has become a major player in the fight to end hunger in South Africa in three short years, and we couldn’t have done this without Ozzy’s dedication to his team and to ending hunger in South Africa.”

Mr Nel said joining SA Harvest was a remarkable eye-opening experience. “In the restaurants we had made an effort to reduce food waste and direct it to vulnerable communities, but I had no

Index of advertisers and contributors

idea that 10 million tons of food waste go into landfills in South Africa each year, while millions go hungry and child malnutrition is a major issue.” He’s delighted to be part of an organisation that is helping to reduce hunger but adds that “we’ve only scratched the surface of the systemic issue of food waste and hunger. We have a long way to go and we’re working at involving as many people as possible. There’s space for everybody.” Looking ahead, Mr Nel said the country is still in a crisis situation as far as the need for moving food to vulnerable communities is concerned, but what is most exciting is the opportunity for SA Harvest to be involved in systemic interventions that can change the broken food system in South Africa.

The business’ biggest asset is its people

It is said that a business’ biggest asset is its people, and this is especially true of the service industry where staff are customer-facing and can make or break an experience for guests and visitors.

By Clinton

The busy season, and by extension the southern hemisphere’s summer, is peak season for the local hospitality industry and a time when staff are required to give their utmost and their best. As leaders and business owners in the sector, we also need to give the same – and more – if we are all going to make it through the busiest time of the year. This might be the most lucrative time of the year for hospitality businesses, but it also means that there is more stress among team members. Which should take priority? The needs of the staff? The needs of the guests? Or the needs of the bottom line? For me, it’s the needs of the staff. It’s not that guests do not matter – they absolutely do – and it’s not that I don’t care about the bottom line — of course that’s important. But I have come to find that if I take care of my team, the rest will fall into place and guest expectations and bottom lines are exceeded. Taking care of team morale and ensuring that everyone is motivated to represent the brand as it should be, requires leadership skills and special attention.

How can you ensure your team’s best performance during these times? Here are some tips:

1. First, ensure that your team is at full strength.

This may require recruiting additional seasonal staff if you have the budget to do so. If you do take on short-term, temporary workers, they should be as familiar with your company, its values and its mission statement as your permanent teams. They must feel as invested in the brand as core team members and fully integrated. This means proper orientation through all the operational departments and training, including cross-training where appropriate, so that you can deploy staff into different areas of the business as demand requires.

2. Rosters and shift allocation must be done as fairly and sensitively as possible.

Everyone must feel that they are being fairly treated with as much downtime to spend with their own family and friends as others. This is a time when teamwork is essential, when everyone needs to pitch in – including managers and team leaders – to support each other. Anyone feeling resentment towards another team member will not give their best and may create an environment that is not conducive to good staff or guest relations.

3. Reward your staff. This does not always mean monetary reward — although once the season is over, bonuses are always motivational. Good managers give praise where praise is due. Acknowledgement of top performers in internal communication is another affirming tool that good business leaders have in their arsenal.

4. Communication is key. Give feedback to your staff on how the business is doing. This may include sharing both the positive and negative reviews from guests on Tripadvisor or other social media platforms or from surveys they complete on departure. At accommodation establishments, provide staff with occupancy levels and projections, to show that you are all aligned and that reservations are strong.

5. Show you care.

Staff need to feel seen and heard just as you want them to see and hear what is happening around them. Set goals for teams and individuals and reward milestones achieved with an extra perk or a gift voucher. Accommodating a request for a different shift is also a gesture of caring, as staff also have external family demands of their own.

6. Be one of the team. Being one of the team doesn’t mean losing your status as a leader. It means being prepared and capable of doing

yourself what you are expecting from your staff, should the need arise. For myself, as a hotel general manager, this means ongoing skills training for all your heads of department, both job skills as well as management skills.

The bottom line is that happy staff create happy guests and this positively impacts the brand in the long run.

It is also said that we only have one chance to make a first impression. Staff attitudes and operational standards will be your guests’ first impression of your brand and are part of your unique selling point, bringing repeat bookings or business by recommendation.

Sales and marketing are not only done externally but internally — every day, at every touch point through the entire operation of your hospitality business.

Who is Clinton Thom ?

Clinton Thom has been the general manager of Radisson Blu Hotel Waterfront since 2018. On his watch, the hotel has not only expanded its various offerings with a number of new food and beverage ideas, but it has also continued to attract new and returning guests, all who value what Radisson Blu Hotel Waterfront has to offer in terms of amenities and, more importantly, top-class service.

Thom, general manager, Radisson Blu Waterfront Hotel.

AFRICA’S LEADING BUSINESS EVENTS DIRECTORY

DIGITAL DIRECTORY

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