Do You Know about Call Center Queues?
The definition of a call center queue or queueing is to “be on hold.” Call centers use a variety of methods, tools, and practices to lower the average time that a caller spends in the call queue.
The goal is to have the lowest average call queue time possible, which will result in more effective service and happier customers. Having an average time in a call center queue brings great advantages, such as: ●
Customer satisfaction
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Reduced call abandonment rates
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Good first call resolution rates
To know more about call center queues and its management, visit: http://3ccontactservices.com/what-is-a-call-center-queue-2229