Improve customer retention strategies to boost profits
Customer Retention refers to holding the customer’s trust and maintaining their relationship with your business or brand. Customer retention programs help a business in terms of cost, time and resources. Customer retention is not an easy task, to hold a customer is no less than a challenge. Organizations need to pay attention to what customers want and their issues. This is a big step to being loyal with your customers.
Below are some important customer retention techniques: ● ● ● ● ● ●
Establish Expectations Provide Regular Updates Be Proactive Know the Customer’s Needs Be Consistent in Reciprocity Marketing Reduce Customer Efforts
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