Method, experience, evolution: Diaven’s success

Ira Nicoletti, titolare di Diaven

aree che lavorano in simbiosi tra loro, riuscendo così a gestire e fidelizzare la propria clientela, rispettando tempi e consegne. In Diaven la prima area è quella commerciale. La figura di riferimento qui non è solo un venditore, ma un tecnico specializzato in grado di consigliare al meglio un cliente, proponendo una soluzione e un servizio e tenendo conto delle specifiche richieste. Grazie alla potenzialità dell’azienda, Diaven è in grado di offrire un ampio assortimento di servizi: oltre ai cliché è possibile ottenere la manica incisa nelle diverse tipologie di costruzione e nei diversi formati e materiali fotopolimerici ed elastomerici. Proseguendo nella filiera, la seconda area è quella rivolta al customer care. Investendo in ricerca e sviluppo, l’azienda garantisce la migliore assistenza possibile ai suoi clienti, dalla fase di progettazione, fino alla realizzazione del prodotto finale. Un altro ramo essenziale dell’organizzazione è quello del controllo prestampa. Con il servizio Safe Graphic Check i tecnici Diaven verificano che i prerequisiti di base siano validi per garantire una stampa di qualità. L’attenzione rivolta al cliente durante l’intero processo produttivo è finalizzata alla sua piena soddisfazione, eliminando tutte le possibili problematiche legate alla gestione dell’ordine. Dalla corretta ricezione dei file e delle informazioni che verranno trasferiti poi al reparto produttivo, fino al controllo colore sulla grafica, l’obiettivo è quello di realizzare un impianto stampa dalle ottime perfomance in produzione e che ottenga una resa di stampa che valorizzi l’idea del cliente. Questa particolare attenzione alla qualità è molto apprezzata dai clienti, soprattutto perché i tecnici Diaven prendono in esame tutti gli aspetti di prestazione legati alla lastra e alle caratteristiche di avviamento alla stampa. Inoltre, la fase di controllo prevede l’utilizzo di una serie di software per le varie operazioni di ottimizzazione (step and repeat, trapping, re-porposing, device link,...) dalla ricezione del file fino alla messa in produzione. Una volta che la prestampa grafica è stata industrializzata e ha superato tutti i controlli, entra in gioco il reparto produzione. Anche qui Diaven ha investito nell’automazione, puntando in particolare sui software per la prestampa

ENGLISH Version Method, experience, evolution: Diaven’s success

THESE ARE THE STRENGTHS ON WHICH IS FOUNDED DIAVEN, FLAGSHIP IN ITALY IN THE FIELD OF GRAPHICS AND FLEXOGRAPHIC PREPRESS FOR PACKAGING. DIAVEN IS A NATIONAL EXAMPLE FOR CONTINUOUS INVESTMENTS IN TECHNOLOGY AND TRAINING. IN THE DNA OF THE COMPANY THERE IS THE WILL TO BE THE RIGHT PARTNER FOR THE COMPANIES THAT MATTER, ACCEPTING EVERY CHALLENGE AND ENSURING THE RIGHT ASSISTANCE IN ALL STAGES OF SERVICE IMPLEMENTATION.

The origins of Diaven lie in the name: “DIA” derives from the last three letters of Lombardy, “VEN” from the first three of Veneto. These are, in fact, the two Italian regions where the company’s history began in 1980. But Diaven’s success did not stop in the north-east of Italy: the company quickly conquered the whole peninsula, making himself known abroad as well. The strengths we quoted before have allowed Diaven to set goals and keep a business in continuous development. Also in 2021 Diaven has decided to continue investing. A calculated investment, aimed at optimizing production flows by focusing on management engineering, with an eye also to the environment and well-being, training and staff safety. The results didn’t take long coming: in the last three years, the investment of 30% of turnover in technology and automation 4.0 has led to an increase in production capacity of 50% and a significant improvement in corporate welfare.

THE WATCHWORD IS INNOVATION Innovation is the key element for a leading company in flexographic printing, graphics and prepress solutions for packaging. Aiming at ever better-quality systems, Diaven has increased its customer base, adding important companies to its portfolio and responding to the needs of print buyers and printers. The experience and approach of the staff towards tools and production methods used allow to accelerate the automation process. The added value of the company, in fact, is the craftsmanship: “know-how” which uses the most modern technologies to create quality and highly customized products.

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come il Device Manager, la Flexo Perfection. Queste soluzioni permettono di ottimizzare la messa in produzione delle lastre rendendo meno necessario l’utilizzo di risorsa umana per operazioni di contorno, lasciando così all’operatore il tempo di dedicarsi alla cura dei dettagli qualitativi. Si parla di parametri gestiti a gestionale che combinati in maniera ottimale e automatizzata consentono di rispettare i tempi di consegna, ottimizzare l’impiego delle macchine, ridurre l’uso di materia prima: in questa maniera Diaven riesce a non sprecare materiale e riduce il rischio di errori umani, assicurando una costanza qualitativa ottimale. Dietro ogni lavorazione, si nasconde il work-flow digitale e soprattutto la cultura di stampa del professionista che riesce a trovare la soluzione giusta per qualsiasi cliente, anche quello più esigente.

CONCLUSIONI

Diaven da oltre 40 anni continua a investire tempo e risorse nello sviluppo di soluzioni innovative, sostenibili e personalizzate. Ascolto, comprensione e professionalità permettono all’azienda di realizzare prodotti di alta qualità e di essere un punto di riferimento per i loro clienti. 

The company counts on a solid production structure characterized by the latest technologies in the sector. Examples are the Vianord Evo 5 automated line, Esko’s Crystal Led, Kongsberg cutting plotter and many other systems to offer the maximum variety of solutions which have improved production efficiency. The result is the Perfect Print HD Solution, the suite that relies on innovative cliché production technologies, providing various production technologies and high-quality screens.

WHERE DID DIAVEN’S SUCCESS COME FROM? Behind the success of a company operating in a constantly evolving sector, there is an organization structured by areas that work in symbiosis with each other, to create customers loyalty, respecting deadlines and deliveries. In Diaven the first area is the commercial one. The reference figure here is not just a salesman, but a specialized technician able to advise in the best way a customer, proposing a solution and a service and taking into account the specific requests. Thanks to the company’s potential, Diaven is able to offer a wide range of services: in addition to clichés, it is possible to obtain engraved sleeves in different types of construction and in different formats and photopolymer and elastomeric materials. Continuing along the supply chain, the second area is the one aimed at customer care. By investing in research and development, the company guarantees the best possible assistance to its customers, from the design phase to the creation of the final product. Another essential branch of the organization is prepress control. With the Safe Graphic Check service, Diaven technicians verify that the basic prerequisites are valid to guarantee quality printing. The attention paid to the customer throughout the entire production process is aimed at their full satisfaction, eliminating all possible problems related to order management. From the correct reception of the files and information that will then be transferred to the production department, up to the color control on the graphics, the goal is to create a cliché with excellent performance in production and that obtains a print rendering that enhances the idea of the customer. This particular attention to quality is highly appreciated by customers, especially since Diaven technicians take into consideration all the performance aspects related to plate and printing start-up characteristics. In addition, the control phase involves the use of a series of software for the various optimization operations (step and repeat, trapping, reporposing, device link) from file reception to production. Once the graphic prepress has been industrialized and has passed all the checks, the production department comes into play. Here too Diaven has invested in automation, focusing in particular on prepress software such as the Device Manager, Flexo Perfection. These solutions make it possible to optimize the production of the plates, making the use of human resources less necessary for other operations, thus leaving the operator time to devote himself to qualitative details. We are talking about management parameters that, combined in an optimal and automated way, make it possible to respect delivery times, optimize the use of machines, reduce the use of raw materials: in this way Diaven manages not to waste material and reduces the risk of human errors, ensuring optimal qualitative consistency. Behind every process is hidden the digital work-flow and above all the printing culture of the professional operator, who can find the right solution for every customer, even the most demanding.

CONCLUSIONS For over 40 years, Diaven has continued to invest time and resources in the development of innovative, sustainable and customized solutions. Listening, understanding and professionalism allow the company to create high quality products and be a point of reference for their customers.