ON A MISSION FOR A HEALTHIER FUTURE

The outbreak of the novel coronavirus pandemic brought unprecedented challenges to businesses worldwide

Here Milica Milanović, Corporate Affairs Manager at continue our efforts. With this in mind, we launched an online Nestlé Adriatic S, speaks about the company’s approach educational campaign to raise awareness among younger people to new challenges and its future outcomes and plans. about preserving the environment. Improving quality of life and securing a better and healthier future remains Nestlé’s mission. Nestlé is well known for carefully nurturing its corporate culture. What are some of the biggest challenges you faced The year during which Nestlé has been commemorating 15 during the pandemic in this regard? years of doing business in Serbia is coming to an end. What Our first goal was to secure the health and well-being of our are the company’s most important achievements to date, and employees and business partners. We implemented all the what do plans for the period ahead encompass? necessary safety protocols, which was especially important Nestlé has introduced many new products and innovations to for our field workers. As a global leader in food and beverage Serbia, while we have proudly embraced the traditional “C” brand, production, it was paramount for Nestlé to adapt quickly and implement concrete measures to curb the negative As a global leader in food and beverage production, it was impact on our business, but we also took important strides paramount for Nestlé to adapt quickly and implement concrete in nurturing our corporate culture by carefully listening to our employees’ needs and moving our business into measures to curb the negative impact on our business, but we the online realm as much as it is possible. We are also also took important strides in nurturing our corporate culture proud of providing significant donations to medical by carefully listening to our employees’ needs and moving our facilities and marginalised groups, and we will continue business into the online realm as much as it is possibleto do this until we return to the normal state of affairs. continuing its production and improving its portfolio, especially How did the current situation influence your decisions regard- Serbia’s favourite “Začin C”. Since 2011, when production was ing daily activities and events? launched at the Nestlé Surčin factory, we’ve invested more than The decision-making process has largely remained the same. 15 million euros in the plant, its equipment and product developHowever, we are still conducting business in line with the official ment. In Surčin we produce brand “C” products, as well as “Thomy”, health recommendations. That means that we moved the bulk of “Maggi” and the rest of Nestlé’s professional portfolio. Investour activities to online channels. For example, when we organised ments have led to expanded exports of its products increasing the Eco Tour – the open door event of our Surčin factory – we five-fold, to more than 40 countries worldwide where Nestlé recorded it live stream, while the factory’s personnel followed operates. An investment of 2.3 million euros impacted directly all implemented safety protocols. It is important to note that the on increasing production by 3,500 tonnes, with the creation of Nestlé factory in Surčin has achieved the goal of “Zero Waste 89 new product recipes and cooperation established with 45 to Landfill”, meaning that not a single speck of waste ends up in new local suppliers. Locally, our largest environmental investthe landfill sites of the local community. Despite the pandemic, ment in Serbia so far is 1.2 million euros for the construction of sustainability remains one of our top priorities and we will a modern wastewater treatment facility.