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4TH - 10TH MAY 2021 - EDITION 888
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New normal at local health centres The pandemic had forced health centres in the Valencian Community to move towards telephone consultations and the minimum possible face-to-face appointments at local health centres. Now, a plan is being put in action to bring health centres back to a ‘new normal’ – health workers will be put on morning and afternoon shifts to allow a
afternoon - in order to avoid crowds and wherever possible, efforts will be made to group diagnostic tests into a single visit for the patient. The aim of the latter is to optimize care, avoid unnecessary travel for patients and to prevent overcrowding in health centres so as not to compromise the safety of both health workers and patients.
combination of face-to-face appointments and telephone consultations, and medical tests for each patient will be grouped into a single visit in order to help the smooth running of appointments and bring some sort of normality back to the health system at a local level. The changes are part of a guide with
Continued on page 3 Health centres will combine phone and in person appointments to avoid crowding
actions and recommendations for the ‘new normal’ in the Valencian Community. Telephone consultations are one of the most significant changes to the health service during the pandemic. Now, as reported by the regional Minister for Health, Ana Barceló, appointments by phone are to be combined with face-toface care. The Generalitat has indicated that each health department in the region must adapt in terms of its own needs, and the resources it has, as well as
the evolution of Covid-19 in the particular area. This guide modifies the role of Family Medicine (GP), Nursing and Paediatric staff in terms of interacting with patients because telephone, face-to-face, home and administrative attention will now be combined. Telephone consultations, will be used preferably, for follow-ups or second visits that are not serious. Face-to-face appointments will be spread over two shifts – morning and
SEE PAGE 18