AICM
Year in
REVIEW
2020
Welcome
Trevor Goodwin LICM CCE
Nick Pilavidis FICM CCE
National President
Chief Executive Officer
Welcome to our 2020 year in review. I encourage
The AICM was well positioned to respond quickly
you to review the activities of the institute as we
and effectively to the unfolding pandemic. We
are very proud of the continued development of
leveraged the strengths of our community and
the AICM and its activities both supporting and
our stakeholder connections to provide support
being the voice of the credit professional with
and timely information to members in an ever-
industry and government.
changing environment. We found new ways of sharing insights and connecting.
There is no doubt that 2020 was an ‘unprecedented’ year thanks to the impact of
I’m proud of our ability to develop content
COVID-19 across the globe.
to support our members and lead industry conversations. We developed tools that
The pandemic has had (and continues to have)
demonstrate the value of belonging to our
a significant impact on our members, who dealt
community and to showcase what we can
with the initial spike in demand for relief, changing
achieve together.
legislation and increasing uncertainty and economic insecurity – while of course worrying
As a result of our collective efforts, we have
about their loved ones.
increased the relevance of the AICM and boosted the profile of the credit management profession
This report reviews and highlights the activities of
in the media.
the AICM over the year, against each of our eight core ‘pillars’.
I thank the team that support me in my role. The volunteers on the councils who always make
On behalf of the board, I thank you for your
time to speak with me and offer support and
support in 2020. I am confident that together we
guidance on key issues impacting our profession.
can successfully navigate whatever 2021 brings!
To my colleagues in our office who work hard to ensure members and guests experience the hospitality and service that makes AICM a special organisation, thanks for an exceptional year.
1
AICM Year in Review 2020
Who we are We are the voice of the credit management profession. Without credit professionals, businesses are exposed to reputational damage, poor cashflow management, inefficient processes, breaching regulatory requirements and risk of not getting paid for hard won sales and services delivered. Our members are the custodians of cash flow. They assess and mitigate credit risk across all sectors. They manage credit terms for the supply of goods, services and finance. For over 80 years, the Australian Institute of Credit Management (AICM) is Australia’s leading professional membership body for commercial and consumer credit professionals, and the only credit industry-specific Registered Training Organisation in the country.
2
Our purpose
Our vision
To advance, connect, represent, and educate credit professionals and the broader business community.
A resilient economy where credit professionals drive successful business outcomes by mitigating risk, maximising growth and applying sound credit principles and practices.
Our promise
Governance
Being a member of AICM will help you: l Develop your professional skills and advance your career l Access the information and resources needed to do your role l Navigate the ever-changing business economic and regulatory environment l Draw strength from a supportive community of likeminded professionals with similar challenges l Connect to peers, experts and industry leaders l Influence regulatory change.
AICM is a not for profit member driven organisation. We are led by a national board with divisions operating across Australia. Our dedicated volunteers and staff work together to deliver on our promise to members.
AICM Year in Review 2020
Our supporters Thank you to our 2020 supporters, without whom we wouldn't achieve our goals.
National partners
Trusted Insights. Responsible Decisions.
Divisional partners
CREDIT MANAGEMENT SOFTWARE
Divisional supporting sponsors
3
AICM Year in Review 2020
2020 event timeline Summary of key events FEBRUARY MARCH APRIL z z z z
MAY JUNE z z
z z
z
z
z
z
z
z
JULY AUGUST SEPTEMBER
z z z
z z
OCTOBER NOVEMBER z
DECEMBER
z
4
AICM Year in Review 2020
Our people Since our foundation over 80 years ago, the AICM has been a member driven organisation. Today credit professionals make up our national board of directors who provide governance and strategic direction. Our division councillors are also full time credit professionals that work to ensure we are delivering what members need. The board and division councils are supported by a dedicated national office team. We invite you to connect with our volunteers and team via LinkedIn as we create even closer connections among our profession.
Board members
Trevor Goodwin LICM CCE National President
Rowan McClarty MICM CCE WA/NT Director
Peter Morgan MICM CCE NSW Director
5
Lou Caldararo LICM CCE VIC/TAS Director
Decia Guttormsen MICM CCE QLD Director
Gail Crowder MICM SA Director
Debbie Leo MICM Consumer Director
AICM Year in Review 2020
Queensland division
Roger Masamvu MICM CCE President
6
Stacey Woodward MICM Vice President
Fiona Doherty MICM CCE Professional Development
Michelle Kirkby MICM Professional Development
Merv Mahoney MICM CCE CCE and Membership
Ashleigh Mason MICM CCE Young Credit Professional, Events and Pinnacles
Carly Rae MICM CCE Marketing
Maria Schandl MICM CCE Women in Credit
Steven Staatz MICM CCE Professional Development
AICM Year in Review 2020
New South Wales division
Balveen Saini MICM CCE President
Chris Lagana MICM Publications
Theresa Brown MICM CCE Vice President
David Hunt MICM CCE Treasurer
Rachael Hurrell MICM CCE Sponsorship
Grant Morris LICM CCE CCE
Sam Pearlman MICM Events
James Smith MICM CCE Events and Professional Development
Treacy Sheehan MICM Events and Women in Credit
7
Arthur Tchetchenian MICM CCE
Kimberley Watts MICM CCE
AICM Year in Review 2020
Victoria/Tasmania division
Sherif Hussein MICM CCE President
Catrina Galanti MICM CCE – Vice President, Professional Development & Events
Michelle Carruthers MICM Publications
Ricky Forster MICM Consumer and Membership
Md Farhan Hossain MICM Treasurer
Alan Izra MICM Regulation and Legislation
Amaran Navaratnam MICM CCE Young Credit Professional
8
Mary Petreski MICM CCE Professional Development Metropolitan and CCE
Robyn Erskine MICM Legal and Insolvency
Brian Kay FICM CCE CCE
Rebecca Roberts MICM Young Credit Professional
AICM Year in Review 2020
South Australia division
Alice Carter MICM CCE President
Neil Fennell MICM Vice President
Gemma McGrice MICM Young Credit Professional
Travis Olsen MICM Professional Development
9
Brianna Harris MICM Professional Development
James Neate LICM CCE CCE
Clare Venema MICM Publications
AICM Year in Review 2020
Western Australia/ Northern Territory division
Troy Mulder MICM CCE President
Kevin Allen LICM Sponsorship
10
Raffaele Di Renzo MICM CCE Vice President
Martin Bigg MICM CCE
Byron Savage MICM Treasurer
Jeremy Coote MICM Publications and Media
AICM Year in Review 2020
Members of staff
Nick Pilavidis FICM CCE Chief Executive Officer
Andrew Le Marchant LICM CCE Member Engagement Manager
Patrick Brennan Education Manager
Toni Sawyer LICM CCE Training Facilitator
Karen Croft Administration Officer
Sean Collum MICM Member Administrator
11
Brittney Henderson Event Manager
Wendy Liu Accounts Manager
AICM Year in Review 2020
Our pillars - what we do Using the 8 pillars established under the AICM's strategic plan we have summarised the highlights and achievements of 2020 on the following pages.
Education l l l l l
oolbox and workshops T Credit Management qualifications CPD AICM Education Foundation Education training
Professional standards & employment l C CE (individual accreditation) l AICMQ (company accreditation) l S alary survey
Advocacy l P olicy development l Represent credit professionals’ interests with government l Establish and contribute to global best practice
Promotion of credit professionals l P artnerships with related associations l Awards l M entoring program
Events l A ICM National Conference l Awards functions l Professional development and networking events
Communications & resources l l l l l
Governance & management l D irector training and volunteer management l Policies and procedures l Financial management l Strategic and operational management l Staff professional development
12
C redit Management in Australia magazine O nline forum & notice board N ewsletter and social media I ndustry updates R esources for credit managers
Members & stakeholders l l l l
M embership growth M ember engagement P artner program S takeholder program
AICM Year in Review 2020
1. Education Education pillar Toolbox and workshops Toolboxes and workshops provide education on the fundamentals of credit.
2020 statistics l 25 sessions conducted via virtual classrooms l 8 sessions delivered
2020 key achievements D elivered pilot program for SA & WA S uccessfully converted to virtual classrooms in response to COVID-19 also reducing cost to deliver
in person l 3 delivered in-house
Credit Management qualifications AICM offers 3 qualifications with 36 distinct units l Diploma of Credit Management l C ert IV in Credit Management l C ert III in Mercantile Agents
l 7 2 new students in 2020 l 4 4 students
I ncreased new student enrolments in 2020 by 21.27% I ncreased students completing
completed
qualification by tracking student
qualifications
progress through each of the
l 9 virtual classrooms held
qualification pathways M oved face to face training to virtual classrooms N ew module enrolments were very strong amid COVID-19
AICM Education Foundation
l R aised $4,385
F inalising policy documents W orking towards the first scholarship
The foundation is a separate entity to promote education in credit management and to assist those that can’t access education to advance their career.
Education training Covers education and training delivered by divisions to provide updates on best practice and current trends in the profession.
13
l 2 sessions conducted
2 sessions conducted in QLD and VIC/TAS in February 2020 before COVID-19 M ost divisional events cancelled due to COVID-19 and moved online
AICM Year in Review 2020
2. P rofessional standards & employment Professional standards and employment pillar CCE (individual accreditation) is an AICM issued designation that demonstrates member experience and currency of knowledge
2020 statistics l 179 CCE’s l 1 4 new CCE’s in 2020
2020 key achievements S ignificant focus has gone into ensuring re-certification of CCE’s T he CCE committee has focused on building relevance of the qualification and improving the understanding of how to obtain CCE points
AICMQ (company accreditation) leveraging our connections with our UK equivalent CICM we partner with credit departments to provide best practice review
C anvassing member requirements with
Salary survey
C anvassing member requirements with
potential re-launch in 21/22
potential launch in 21/22
14
AICM Year in Review 2020
3. A dvocacy Advocacy pillar Policy development
2020 statistics l Participated in 1 roundtable & 2 industry forums l Member of 2 industry advisory groups l On-going collaboration with
2020 key achievements A chieving change to preference claim regime via the simplified liquidation process I mplementation of the Payment Times Reporting Scheme (flowing from work done with ASBFEO) C PA/CA convened roundtable on insolvency reform
other associations
Represent credit professionals’ interests with government
l 9 submissions l 2 keynote presentations
M ade submissions including corporate insolvency reforms bill, ACCC principles of reciprocity & data exchange, payment times reporting bill, unfair preference claims, enhancements to unfair contract term protections, draft payment times reporting bill and ASBFEO insolvency inquiry. See here R epresented credit professionals at ACCI and based upon this relationship two keynote speakers were identified to present at the annual conference
Establish and contribute to global best practice
l 4 keynote presentations
W hile the alliance of related bodies paused work on global privacy standards due to COVID-19. The alliance with these bodies has provided valuable insights into the 2020 submissions and based upon this relationship, four keynote speakers were identified to present at the annual conference.
15
AICM Year in Review 2020
4. P romotion of credit professionals Promotion of credit professionals pillar Partnerships with related associations
2020 statistics l 6 established
2020 key achievements O ur connections with AFIA, ARITA, ACDBA,
Association
ASBFEO, ARCA, IMA have been further
partnerships
strengthened and leveraged this year
l 6 x media articles published
through collaboration on submissions, sharing insights and presentations to members T hese relationships have contributed to media coverage
Awards l Credit Team of the Year l Young Credit Professional l Pinnacle Awards l Student of the Year l CCE Dux
l 1 2 applications for Credit Team of the
P ivot to virtual awards successful T he winner of Credit Team of the Year
Year, 4 finalists,
was Woolworths. Finalists were Synergy
1 winner
Energy, Bunnings and recoveriescorp
l 1 4 applicants for Young Credit Professional, 4 state winners l 1 Student of the Year, 3 High Achievers, 1 CCE Dux
T he Young Professional of the Year was Rebecca Roberts – Sensis (VIC). National finalists were Christopher Holden – Electrolux (NSW), Maddison Graham – Stoddart Group (QLD), Brianna Harris – Oakbridge Lawyers (SA) S tudent of the Year was David Schilling – QBE, Cert IV in Credit Management C CE Dux was awarded to Mark Logue – AMPAC
Mentoring program
16
■N ew initiative planned for 2021
AICM Year in Review 2020
5. E vents Events Conference
2020 statistics l 209 registered for virtual conference l 13 exhibitors
2020 key achievements D elivered biggest conference offering ever to assist members with uncertainty P ivoted to a virtual conference in 2020, with 30 on-demand sessions and 3 days of live content and networking
Webinars
l 2 1 webinars l 3 ,095 registrations
Division events
l 8 social & professional development events l 416 registrations
Women in Credit (WINC)
L aunched free Credit Management during COVID webinar series with excellent take-up by members N ational insolvency seminar held in NSW B arefoot bowls and economic breakfast held in QLD A delaide Fringe and end of year social events held in SA B reakfast session held in VIC/TAS E nd of year sundowner held in WA
l 4 events
4 luncheons held in SA, WA, QLD, NSW
l 447 registrations
P remium sponsor, Equifax
l $13,333 raised
S upporting sponsors, Results Legal and NCI F unds raised for Beyond Blue
17
AICM Year in Review 2020
6. C ommunications & resources Communications & resources pillar Credit Management in Australia magazine
2020 statistics l 4 editions
2020 key achievements T he quality of magazine content has been continually improving with a better breadth of content that has been developed specifically for the AICM
Newsletter and social media
l 2 ,881 LinkedIn
L inkedIn continues to be the primary
Company Page
social media platform for AICM with good
followers
engagement on our LinkedIn company page
l 2 ,091 members of
P roduced 12 newsletters available here
closed LinkedIn Group l 1 2 newsletters A jobs board has been developed and will
Resources for credit managers
Online forum and noticeboard
be launched in 2021
l 7 posts per month on average l 2 8 replies per month on average
T he Credit Network Forum has been leveraged extensively through 2020 with members turning to the forum to exchange ideas and seek solutions
l 6 36 reads per month on average
Industry updates
l 1 new report
L aunched annual Insolvency Risk Report
l 7 member updates
I ssued 7 updates to members on COVID and related issues
18
AICM Year in Review 2020
7. G overnance & management Governance and management pillar
2020 statistics
2020 key achievements N o training was held in 2020 due to focus
Director training and volunteer management
on member support during COVID. In 2019, Strategic planning training was conducted and the CEO completed AICD Company Director course
Policies & procedures
l6 board position descriptions
B oard position descriptions reviewed and implemented in 2020 D raft position descriptions for division councillors created
Financial management
lS urplus of $59,981 in FY21 l6 Finance committee
I n 2020 the financial management and role of the finance committee (Treasurer, VP and President) increased in light of the risks posed by COVID-19
meetings
Staff professional development
l 30 hours of PD
I n 2020 all AICM national office staff joined the Australasian Society of Association Executives (AuSAE), the membership body for association professionals A ll staff attended the AuSAE Live virtual conference N umerous association and training industry webinars and conferences
Strategic and operational management
19
l C ompleted plan
D eveloped a new three-year strategic plan and launched to members and stakeholders
AICM Year in Review 2020
8. M embers & stakeholders Members & stakeholders pillar Membership growth
2020 statistics l4 63 new members lM embership declined by 2.4% in FY21 l2 ,480 members at
2020 key achievements T he impact of COVID-19 was limited to a modest 2.4% decline in membership to 30 June 2020. Our proactive renewal program limited the loss of members
31 December 2020, up 24 members from last year
Member engagement
l7 .4 member engagement score l + 24 Net promoter score l3 8% of members
Partner program
A ICM participated in the FineHaus/ Beaton Member Experience research and maintained its strong performance, with overall member engagement increasing A s of 30 October 2020, 38% of members
participated in an
had participated in at least one AICM
event
event, up from 35% last year
l4 National partners l 1 0 Divisional partners l7 Official division supporting partners
T urksLegal became a National Partner, joining Equifax, illion and Jirsch Sutherland A ICM is grateful for the strong, continued support from our partner community, despite COVID-19
20
AICM Year in Review 2020
Strategic plan In early 2020, the AICM Board developed a new three-year strategic plan. This outlines five strategic priorities and the strategic initiatives to support their implementation:
1. Grow membership
2. Enhance learning and development
4. Strengthen voice and recognition
3. Lift professional standards
5. Improve operations
The strategic plan explained who we are and outlined AICM’s purpose, vision and promise to members. It also divided our core activities into eight pillars:
1. Education
2. Professional standards and employment
4. Promotion of Credit Professionals
7. Governance & management
21
5. Events
3. Advocacy
6. Communications & resources
8. Members & stakeholders
AICM Year in Review 2020
AICM Strategic Plan (FY21 to FY23) Our strategic priorities
The key initiatives we will undertake to achieve our strategic priorities.
Led by
Commencing
CEO/Board
FY21
CEO
FY21
CEO/Board
FY21
CEO
FY21
Board/Councils
FY21
CEO
FY21
CEO/Board
FY22
Develop and implement an AICM Ambassador program
CEO/Board/Councils
FY22
Increase representation of targeted segments on AICM board, councils and committees
CEO/Board/Councils
FY22
Develop an AICM Learning & Development Framework
CEO/Board
FY21
Lift the performance, utilisation and student experience of the AICM’s RTO offering
CEO/Board
FY21
CEO
FY21
CEO/Board
FY21
CEO/Board
FY21
CEO/Board
FY21
Establish the AICM Education Foundation including scholarships and fundraising program
CEO/Board
FY22
Develop strategies to engage young people in AICM programs
CEO/Board
FY22
Extend learning and development program to cover professional and leadership skills
CEO/ Board
FY23
Contribute to the development of a cross-industry definition and practices for dealing with financial hardship
CEO/Board
FY21
Drive CCE accreditation for individual credit management professionals
CEO/Board
FY21
CEO/Board
FY21
CEO/Board
FY21
Promote the value of accreditation to employers and recruiters of credit professionals
CEO
FY22
Benchmark current credit management practices to identify best practice and key metrics by industry
CEO
FY22
CEO/Board/Councils
FY21
Collaborate with aligned professional associations to promote credit professionals
CEO
FY21
Improve visibility and recognition of AICM Awards program
CEO
FY22
CEO/Board/Councils
FY22
CEO/Board
FY22
CEO
FY23
Clarify roles and responsibilities for board, council and committee members and head office staff
CEO/Board/Councils
FY21
Optimise committee, council and board meeting cadence, inter-relationships and outcomes
CEO/Board/Councils
FY21
CEO/Board
FY21
Board
FY21
Improve the enrolment process for qualifications and improve CCE points tracking for members
CEO
FY21
Streamline new member induction process
CEO
FY22
Improve integration of AICM systems
CEO
FY22
Develop and implement strategies to attract and engage consumer credit professionals Improve non-member and member data and data management Revamp our website to better tell our story Develop and implement a member referral program GROW MEMBERSHIP
Leverage the connections of partners to grow membership Develop strategies to improve member satisfaction and ensure a consistent member experience across divisions Develop and implement strategies to attract and engage younger, early career professionals
Review and improve the education programs to increase utilisation Improve the standard and consistency of the AICM continuing professional development program ENHANCE LEARNING & Improve frequency, consistency and quality of webinar program and on-demand content DEVELOPMENT PROGRAM Continuously improve the AICM conference
LIFT Contribute to the development of international standards for data and privacy in credit management PROFESSIONAL STANDARDS Establish recognised thought leadership e.g. Insolvency risk in Australia Report
Clearly articulate the 8 key policy positions, utilising member insights and supported by data
STRENGTHEN VOICE & RECOGNITION
Develop and implement an advocacy strategy to promote policy position to stakeholders Create thought leadership positions and content in the consumer credit space Develop an AICM media strategy
Increase administrative capacity of national office IMPROVE OPERATIONS
22
Improve transparency of board decision-making through improved communications and reporting
AICM Year in Review 2020
For more information about the AICM and its activities please visit www.aicm.com.au
1300 560 996 Level 3, Suite 303, 1-9 Chandos Street, St Leonards, NSW, 2065 | CONTACT US RTO Provider Number: 6263