DIVISION REPORT
Victoria/Tasmania
Toolbox attendees: Sarah Soyjaudah (VMCH), Ritu Kapoor (VMCH), Donna Smith (Reliance Recoveries, Moderator), Jessica Kang (VMCH) and Rodney Lamb (Orora Group). Vic/Tas Division Vice President Catrina Galanti celebrating Sunny Sharma winning the YCPA at the 2018 National Conference.
President’s Report The last couple of months has shifted the way we interact with one another and living the COVID-19 way has made all of us re-assess how we live in the current moment. Some of us have been fortunate to work for organisations that have not been impacted as much as our retail, travel and accommodation sectors. This is the time we all realise that our membership with the AICM is vital to our day to day business operations. Having the online tools to adapt to the current climate is giving our teams the credibility and respect in the credit world. Check out our AICM Webinar Series to upskill your knowledge and don’t forget to include your teams. As credit professionals we have been all recognised within our organisation as a valuable asset and our business is leaning on us as expert matters in credit and collection. If you haven’t already done so make sure you know which industry your customers are linked to and ascertained risk profiles accordingly. Be on the front foot and lead by example, as credit professionals this is what we have been practicing for years and now is the time to shine. If you are under 30 years of age before June 30 or know of credit professionals who are, we are still celebrating The Young Credit Professional of the Year (YCPA) program and applications close 31 May 20. If you need help in applying you can reach out to our division YCPA councillor Amaran Navaratnam or myself. We can provide you with tips on how to have a chance to become the Victorian YCPA at Nationals and stand by you all the way. In 2018 Sunny Sharma (Vic) took out the YCPA at Nationals and is proud to say; “Partaking in the YCPA program has been one of the best decisions I’ve ever made. The journey has been nothing short. If you are a 62
CREDIT MANAGEMENT IN AUSTRALIA • May 2020
young credit professional wanting to improve your soft skill set, form key links within the industry, take your career to the next level and strive to win the highest accolade in credit at a national level (and get your name up in lights), I would strongly encourage you to apply for YCPA 2020. Give it a shot because you will get so much out of it!” One thing I have taken from COVID-19 is that the universe is telling all of us to be kind to our climate and one another; if you haven’t already, reach out to one of your contacts daily or weekly via your phone/linkedin. We all can make a difference to that one person who may need to hear our positive voice or kind words. – Sherif Hussein MICM CCE Vic/Tas State President
TOOLBOX Collect with Confidence 11 March 2020, held at the offices of Turks Legal We managed to complete the VIC Toolbox 2 before COVID-19 happened. The Toolbox was hosted by Donna Smith from Reliance Recoveries, and three lucky ladies, all from VMCH were able to learn from her wealth of experience. (VMCH is Melbourne’s leading provider of high quality disability, specialist education, aged care and retirement living services). The topics of the day included; z Making the call z Documentation z Securities z When, why and how to make a call z Best practice for all call types I think we can all agree on how important this training is especially during unprecedented time. A huge THANKS to Turks Legal for providing a fantastic learning space, and to Donna Smith for being the moderator. Keep an eye out for the next Toolbox.
