Pathways aicm
Ensure that the training budgets spend for this financial year has a positive impact Education and further training is an extremely important part of employees development, especially if there is a particular skill gap that individuals within an organisation could undertake training on. If you have a certain time of the year where you schedule in training, you may be looking at what sorts of training would be most beneficial.
Identify the skills: Now is the perfect time to sit down and really think about the skills your employees need to have. This may be very different for each member of your team, depending on what their job role entails. People who work behind the scenes will certainly have a different skills-set requirement to those who are customer facing. It is very important to consider individuals specific needs, based on their role within the organisation. Make sure that you draw up a skills list that you expect individuals to have. You may want to sit down with their direct line manager to make sure that you are gathering an accurate representation of the type of training they may need. Taking time to write out what you want from employees, will make it easy to see if your employees
are living up to your expectations, or whether there is a gap that requires addressing. Gaps in knowledge could be because legislation has changed or there is a change in an internal policy within your organisation.
Ask around: One way to see if your employees are performing is to gather feedback from internal and external stakeholders that they interact with on a daily basis. This can be a wealth of knowledge in relation to obtaining clarity on any knowledge gaps. If your employees are in a customer facing role, it is imperative to offer your customers the ability to provide feedback on the service they receive. This will mean you can identify what your employees are doing well, and gaps that require addressing. This form of feedback is sometimes difficult to obtain, as there is no way of making a customer provide feedback, so you may not gather enough data to make an informed decision. Another way to obtain feedback is by directly asking employees. Many organisations get employees to fill out an anonymous 360-degree feedback form. A 360-degree feedback is a method and a tool that provides each employee the opportunity to receive
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