AICM Year in Review 2021-2022

REVIEW Year in

Welcome

Trevor Goodwin LICM CCE National President

On behalf of the board I welcome you to our 2022 year in review. The purpose of this report is to document and celebrate the scope of activity that the AICM undertakes throughout the year and to give guidance to our plans for the future.

2022 was a year of two halves. With the pandemic coming under control at the end of 2021 we were able to return to face to face events while continuing to leverage virtual events via flexible training arrangements and webinars.

It is testimony to the strength and stability of the AICM that we emerge from the pandemic stronger than we entered. During the pandemic, as always, members have been able to turn to the AICM for support, information and connection with specialists within the industry.

Members and stakeholders have been very excited to meet with each other in person and to share stories as to how they fared during the pandemic and to continue AICM’s central purpose of supporting credit professionals in their daily role.

Continuing with our strategic plan to invest and deliver on our promise to members we implemented a new website and member portal to improve the experience when registering for events. Our new system offers significant uplift in functionality which the team will continue to activate throughout the year. Thank you to our members, division councillors, partners, sponsors and broader stakeholders for your continued support and I look forward to seeing you at the long awaited return of our National Conference in Brisbane.

Nick Pilavidis FICM CCE Chief Executive Officer

In 2022 your AICM continued with its stated aim of investing for the future.

In addition to the new systems that support the office and volunteers plus give an improved member experience we also invested in updating our recognised qualifications and added new training modules to our already comprehensive suite.

We have increased the operational capacity of the office with the appointment of Claire Kasses as our new General Manager which has allowed the team to continue deliver member focused activities such as webinars, economic breakfasts, career recognition through our pinnacle and CCE awards and scholarships.

Myself and the team are particularly proud of outcomes already achieved from the newly implemented website and member system considering the tight timeframe we set ourselves. Immediately we saw operational efficiencies and member benefits from the improved interface. We were also able to implement new resources for members such as the job board, supplier directory and online profile updates with more to come.

We saw some significant return on investment on years of consistent effort lobbying for legislative changes with outcomes achieved on issues that impact credit professionals all too often, details covered in this report. In addition we published our annual risk report and work to expand with further investment into consumer representation.

Finally I am pleased to advise that our membership is at the highest level since 2004.

Who we are

We are the voice of the credit management profession.

Without credit professionals, businesses are exposed to reputational damage, poor cashflow management, inefficient processes, breaching regulatory requirements and risk of not getting paid for hard won sales and services delivered. Our members are the custodians of cash flow. They assess and mitigate credit risk across all sectors. They manage credit terms for the supply of goods, services and finance.

For over 80 years, the Australian Institute of Credit Management (AICM) has been Australia’s leading professional membership body for commercial and consumer credit professionals, and the only credit industry-specific Registered Training Organisation in the country.

Our purpose

To advance, connect, represent, and educate credit professionals and the broader business community.

Our vision

A resilient economy where credit professionals drive successful business outcomes by mitigating risk, maximising growth and applying sound credit principles and practices.

Our promise

Being a member of AICM will help you:

l Develop your professional skills and advance your career

l Access the information and resources needed to do your role

l Navigate the ever-changing business economic and regulatory environment

l Draw strength from a supportive community of likeminded professionals with similar challenges

l Connect to peers, experts and industry leaders

l Influence regulatory change.

Governance

AICM is a not for profit member driven organisation.

We are led by a national board with divisions operating across Australia. Our dedicated volunteers and staff work together to deliver on our promise to members.

Our supporters

Thank you to our 2022 supporters, without whom we wouldn't achieve our goals.

National partners

Divisional partners

Trusted Insights. Responsible Decisions.

Divisional supporting sponsors

2021 Event timeline 2022 Event timeline

State Date Event Name

Virtual National Wednesday, July 21, 2021 Navigating recent and evolving regulatory reforms

QLD Friday, July 23, 2021 AGM

QLD Friday, July 23, 2021 YCP Awards Night

SA Thursday, August 12, 2021 YCP Awards Night

VIC/TAS Friday, August 20, 2021 AGM

SA Wednesday, August 25, 2021 AGM

WA Friday, August 27, 2021 AGM

WA Friday, August 27, 2021 WA 2021 YCP Awards Night

QLD Friday, September 03, 2021 Women in Credit

NSW Wednesday, September 08, 2021 AGM

TAS Friday, September 10, 2021 Women in Credit

VIC/TAS Thursday, September 16, 2021 VIC/TAS 2021 Virtual coffee catch up

National Friday, September 17, 2021 Online National CCE Exam 2

Virtual National Wednesday, September 22, 2021 2021 YCPA Virtual Awards Night

National Wednesday, October 13 - Friday, October 15, 2021 National Conference

NSW Thursday, November 04, 2021 NSW 2021 Virtual coffee catch up

Virtual National Wednesday, November 24, 2021 2021 National Young Credit Professional of Year winner announcement

SA Thursday, November 25, 2021 Pinnacle Awards

Virtual National Thursday, November 25, 2021 2021 Emerging leader development program

QLD Thursday, December 02, 2021 Pinnacle Awards

Virtual National Friday, December 03, 2021 2021 Emerging leader development program

VIC/TAS Thursday, December 09, 2021 Pinnacle Awards

NSW Thursday, December 09, 2021 Pinnacle Awards

Virtual National Thursday, December 09, 2021 2021 Emerging leader development program

WA Wednesday, December 15, 2021 End of year function

State Date Event Name

Virtual National Thursday, February 17, 2022 Understanding personal bankruptcy

VIC Friday, February 18, 2022 Golf day

QLD Thursday, February 24, 2022 National Economic Breakfast

NSW Friday, February 25, 2022 Women in Credit Luncheon

VIC Friday, March 04, 2022 National Economic Breakfast

Virtual National Tuesday, March 08, 2022 WINC webinar 1 - Leading through uncertain times

Virtual National Thursday, March 10, 2022 Understanding corporate insolvency

National Friday, March 11, 2022 Online National CCE Exam 1

NSW Wednesday, March 16, 2022 National Economic Breakfast

WA Wednesday, March 16, 2022 National Economic Breakfast

SA Thursday, March 17, 2022 Fringe event

NSW Thursday, March 24, 2022 Archie brothers - Social night

Virtual National Thursday, March 24, 2022 Understanding financial hardship

VIC Thursday, April 07, 2022 Networking Night

Virtual National Thursday, April 07, 2022 Personal Property Securities

QLD Friday, April 08, 2022 Risk Seminar

NSW Tuesday, April 12, 2022 Risk Seminar

SA Wednesday, April 13, 2022 Risk Seminar

Virtual National Thursday, April 21, 2022 Trading with trusts

Virtual National Wednesday, April 27, 2022 Navigating Winter 2022 - An Economic Outlook - CW

Virtual National Thursday, May 05, 2022 2022 Emerging leader development program - Part 1

QLD Friday, May 06, 2022 Youth networking night - Oche Fortitude Valley

Virtual National Thursday, May 12, 2022 2022 Emerging leader development program - Part 2

SA Friday, May 13, 2022 Women in Credit Luncheon

Virtual National Friday, May 13, 2022 Understanding Bankruptcy

TAS Thursday, May 19, 2022 Economic Breakfast & Risk Seminar

Virtual National Thursday, May 19, 2022 Understanding Corporate Insolvency

Virtual National Thursday, May 19, 2022 2022 Emerging leader development program - Part 3

VIC Friday, May 20, 2022 Women in Credit Luncheon

Virtual National Thursday, May 26, 2022 WINC webinar 2 - The great resignation

VIC Tuesday, June 07, 2022 Risk Seminar

Virtual National

Virtual National Wednesday, June 08, 2022 Webinar 3 - CreditorWatch + Turks PPSR

Virtual National Thursday, June 09, 2022 Understanding Financial Hardship

SA Thursday, June 09, 2022 National Economic Breakfast

QLD Friday, June 10, 2022 Young networking night - Trivia

WA Friday, June 17, 2022 Women in Credit Luncheon

NSW Wednesday, June 22, 2022 Trivia Night

Virtual National Wednesday, June 22, 2022 Consumer webinar

Virtual National Thursday, June 23, 2022 Personal Property Securities

Virtual National Friday 10 June 2022 Trading with trusts

QLD Division Report

Stacey Woodward MICM Queensland Division President

As we look back over the year that was, Queensland really is going from strength to strength, and this is only possible with the amazing work that our council does year on year. I want to acknowledge each of them as they commit their own professional and personal time working closely with the team at National Office to ensure that events are run smoothly and content is delivered effectively for our members. We are all members ourselves and we want to make sure we do the best job we can. Your Queensland Council members are Julie McNamara – QLD Director, Michelle Kirkby – Vice President, Fiona Doherty – Treasurer, Steven Staatz, Carly Rae-Orth, Ashleigh Mason, Merv Mahony and our newest members Emma Purcival, Madison Ryan, Zandalee McKenzie and Melissa Kirk.

The QLD Young Credit Professional Awards (YCP) event held in July 2021, newly sponsored by the team at ARMA and CreditorWatch, was a successful night, our first cocktail style awards night. Madison Ryan (who is now a valued QLD council member) was awarded the honour of YCP for QLD. We are looking forward to supporting this years 2022 QLD winner Lachlan Poulus at the National Conference in October.

All our events in Queensland were well attended, especially WINC with 217 registrations. The Queensland membership base grew an incredible 11.8% between July 2021 – June 2022, which is a fantastic achievement given the current climate. A big thank you to Merv Mahony and the team at National Office for driving this increase.

We also welcomed one new CCE (Certified Credit Executive) in Queensland and we are hoping to increase this number in the coming year. If you would like more information on this program and its requirements, please reach out to Ashleigh Mason on council or National Office.

During the 2021 Virtual AICM Conference, QLD were honoured to receive the AICM President’s trophy for the second year in a row, which is an amazing feat given the uncertainty we faced this past year. For this I want to thank our members, who came along to these events, reconnected with us and our partners who continue to provide support even during these unpredictable times. We cannot wait to connect in person with all our members at our first face to face conference in 3 years in Brisbane. Here’s hoping we can keep the President’s trophy here in Queensland for another year!

We thank our National Partners – CreditorWatch, Equifax, illion and TurksLegal.

We are proud to be partnered with six inspiring businesses in Queensland; Vincents, Results Legal, Esker, Access Intel, CMA and our most recent partner NCS. We really appreciate the support of our Supporting Sponsors – Finstro, NCI and Oakbridge Lawyers. They are all present at each event and are happy to support us when we reach out.

Thank you to Nick Pilavidis, the AICM board and the team at National Office. You all do a great job across the country for all divisions, and we appreciate everything you do for us in Queensland and our members.

Thanks to our past councillor

Michael Blonk

NSW Division Report

James Smith MICM CCE New South Wales Division President

It is an honour and privilege to write this report as the 2022/23 NSW Division President in conjunction with Theresa Brown who was Division President for the 2021/2022 year.

On behalf of the NSW Council and our members, I thank Theresa for her significant contributions leading the NSW council. Theresa continues as Vice President.

We are very proud to have grown the NSW membership by over 8% last year in a challenging period.

Some other achievements we are most proud of are:

l Great applications and winners in our Pinnacle and Young Credit Professional Awards.

l Delivering the 2022 WINC event after cancellation of the 2021 event due to COVID lockdown.

l Return to high attendance levels at all events including our Risk Seminar, Economic Breakfast, networking events and trivia nights.

The NSW council has also contributed at a national level with:

l Grant Morris contributing to revision of the CCE exam and awarding of Education Foundation Scholarships. The new exam is currently being rolled out across the country.

l Treacy Sheehan contributing to the development of new membership acquisition programs which are seeing some early success.

l David Hunt to the Professional Development committee where he will continue to lead and deliver impactful and topical PD events.

I would also like to thank Arthur Tchetchenian for his contributions to the council and look forward to him rejoining council when personal and professional commitments allow.

Our council continues to grow in strength with new

councillors joining our efforts to support members including Gary Poslinsky and Stefanie Ross. Both bring incredible energy and a drive to all portfolios and activities that they have been involved with.

I would like congratulate NSW Councilors Balveen Saini (fmr. Division President) and Kimberly Watts after the arrival of some little future credit professionals this year. Both have taken some time away from council over the last months and we look forward to their return.

We would not be in the position to hold the fantastic events we do without the support of our partners and sponsors. On behalf of our members I thank our National Partners - CreditorWatch, Equifax, illion and TurksLegal, our Division Partners - Ampac, Esker, Jirsch Sutherland and Onguard, and our Supporting Sponsors - ARMA, Byron Thomas, Commercial Credit Solutions, Finstro, Holman Webb, NCI, Oakbridge Lawyers, Results Legal and Spenda.

Finally, please take the time to connect with the current NSW Council (see full list at the end of the report) on LinkedIn and at the next event. We all volunteer in these roles to further the credit profession so look forward to hearing how we can continue to meet and exceed your expectations. We welcome your feedback and are here to help you get the most out of your AICM membership.

Thanks to our past councillor

Arthur Tchetchenian

VIC/TAS Division Report

Michelle Carruthers MICM Victoria/Tasmania Division President

Thank you for choosing me to represent Victoria and Tasmania as President. I am so excited and honoured to help drive more member engagement and share credit knowledge across both states. I’d like to take this opportunity to acknowledge the contribution of both new and retiring volunteers because without them we would not be able to deliver the outstanding service we do for our members.

Firstly, I want to recognise the time and dedication that our previous President, Catrina Galanti provided on council. She truly shaped the council that we see today, and I am forever grateful for her guidance during my time on council.

I’d also like to acknowledge two previous council members Ricky Forster and Amaran Navaratnam. Ricky opened the credit conversation with businesses that had never been a member before and drove the consumer credit focus. He was the 2021 DUX of CCE and he always put his hand up to help. Amaran was our leader in YCP and he mentored 3 nationals winners – Sunny Sharma, Rebecca Roberts and Daniel Alley. The two of you have left huge shoes to fill.

Today, I am supported by the incredible Mary Petreski, as my Vice President. Mary has a wealth of knowledge in credit and her commitment and passion for educating credit managers has been key to her exceptional work as the CCE portfolio

Thanks to our past councillors

manager. I am also thankful for my steadfast long time council experts, along with Mary you are the backbone to this council – Brian Kay, Robyn Erskine and Lou Caldararo.

We have 6 new council members this year and each of them are already making improvements in their portfolios. Welcome Alex Hawtin, Daniel Alley, Prue Greenfield, Sia Patouras, Rex Cheng and Maddi Basso.

This quarter we held a very eye opening and well received Economic Breakfast at the TurksLegal office in Melbourne. We also held our 2nd WINC luncheon in Tasmania this month and we raised over $800 for our charity, “Dress for Success”. I’d like to thank our sponsors and our subcommittee, in particular Teena Ryan for helping make this event great!

We would not be in the position to hold the fantastic events we do without the support of our partners and sponsors. On behalf of our members I thank our National Partners – CreditorWatch, Equifax, illion and TurksLegal, our Division Partners – AMPAC and Esker and our Supporting Sponsors – Finstro, NCI, National Mercantile, Oakbridge Lawyers, TaleFin and Tasmanian Collection Services.

Finally on behalf of all the councillors, we are all here for our members, so please reach out to anyone on council with your ideas on how to make our division even better. Looking forward to seeing you all at the conference!

Alison Said

Amaran Navaratnam

MD Farhan Hossain

Ricky Forster

SA Division Report

Briana Harris MICM South Australia Division President

I am both incredibly proud and honoured to have been recently elected as the South Australian Divisional President. Looking back on the last year, our councillors have been working tirelessly to organise events and bring the credit community together after what has been a challenging few years during the pandemic.

Thank you to our 2022 Division President Neil Fennell for your hard work during a tough time. I appreciate that Neil will remain on council to continue his great work.

We would not be in the position to hold the fantastic events we do without the support of our partners and sponsors. On behalf of our members I thank our National Partners – CreditorWatch, Equifax, illion and TurksLegal, our Division Partners – Credit Solutions, Lane Communication, Oakbridge Lawyers and Oracle Insolvency and our Supporting Sponsor – NCI.

This year we held a number of successful seminars where we heard from speakers such as Lisa Anderson from Coopers Brewery, Rob Jackson from Beaumont Tiles, Grant Morris of Southern Steel Group, Matthew Ormsby and Alan Scott of SV Partners, Ratibor Mirkovic of NCI Commercial Collections, Cedric Hodges and Nathan Schwarz of Deloitte, Alice Carter and James Neate of Lynch Meyer Lawyers, Mike Hayes of Piper Alderman and many more.

We also held a very successful Women in Credit Luncheon in May where AICM supported the amazing not-for-profit organisation Dress for Success. We also heard some incredible stories from Joan Knezevic, of women who have been assisted by this organisation. Our guest speaker at the event was Jenny Paradiso of Suntrix. Jenny shared some inspiring words of wisdom and told us about her journey to get where she is today.

We are also very proud to be represented by our very

own Clare Venema at nationals for the Young Credit Professional of the Year award and we wish Clare all the very best. We also look forward to the upcoming Pinnacle awards and are working to identify a number of nominees.

I would like to take this opportunity to recognise our current councillors and all of the hard work they have put into the AICM over this past year. Without their contributions we would not be able to organise and deliver these amazing events for our members. I would also like to welcome our new councillors and subcommittee members, Rob Jackson and Adrian Stewart to the team, we are excited to have you both on board with us. This year we said farewell to Gemma McGrice who has stepped down from council. Gemma has been on council for a number of years and we wish her all the best and we thank her for all her years of hard work.

Moving forward into 2023, the council plans on increasing the number of social events and gettogethers throughout the year to give members more opportunities to connect and catch-up on a social level. We also want to focus on engaging and mentoring young credit professionals in the industry and increasing their involvement with AICM.

We are excited to see what 2023 has in store for us, and cannot wait to put on another fantastic year of events!

Thanks to our past councillor

Gemma McGrice

WA/NT Division Report

Troy Mulder MICM CCE

Western Australia/Northern Territory Division President

A steady as she goes year for the WA AICM Council.

On the events side, it has been relatively quiet for the WA division, with our YCP event and end of year function taking place into the latter part of 2021, then welcoming the new year in March with the always popular economic breakfast, where Aiden Depiazzi of Deloitte once gain kept members informed and engaged with his economic insights. Another very successful and well attended Women In Credit event in June brought our members out and we saw record numbers descend on the famous Elizabeth Quay for the event.

WA was able to realise an ambition in the year that has previously eluded us, with our very own Synergy taking out the Credit Team of the Year award. Having come close in preceding years, it was a very welldeserved win.

We had the very impressive Vaibhav Gupta of Metroll named as our Young Credit Professional of the Year award (with Scarlett D’Agnone of Westrac a deserving runner up.

WA Councillors have been front and centre in national AICM activity with myself, WA Director Rowan McClarty and Vice President, Raffaele Di Renzo all contributing to Webinars, discussions and various panels and sub committees throughout the year.

It has been a good year in terms of membership growth for WA, increasing by 5.3% throughout the year. A focus for the WA Council, as is always, is to continue to grow our Western Australian membership base, and these are positive signs.

We also continue to look for candidates amongst our ranks to sit the CCE examination and I cannot espouse the value and benefit of the CCE

qualification, it definitely does open pathways and gives our members great confidence going about their business.

The WA Council were saddened by the resignation of long standing council member, Byron Savage after 12 years of committed service. In that time, Byron was instrumental in several changes through the WA division and strongly committed to progression and improvement within the institute. With Byron stepping down, Cheri Bowater, in just her 2nd year on council has stepped into the Treasurers role. We are always on the lookout for new councillors with growth of council being a strong focus for us going into FY22/23.

In closing, many thanks and appreciation go to the WA Council: Raffaele Di Renzo, Rowan McClarty, Kevin Allen, Cheri Bowater, Jeremy Coote and Vaibhav Gupta for their dedication and commitment to the Institute and WA Members throughout the year. We also thank our divisional partners – BRI Ferrier, Nova Legal and SV Partners and our supporting sponsors NCI, Oakridge Lawyers and Spenda for their support of the AICM throughout the year.

Thanks to our past councillor

Byron Savage

Our pillars - what we do

established

AICM's

of the

Education

Advocacy

Events

we

year on the

Professional standards & employment

the

Promotion of credit professionals

Communications & resources

Governance & management

Members & stakeholders

1. Education

Education pillar 2022 statistics 2022 key achievements

Toolbox and workshops

Toolboxes and workshops provide education on the fundamentals of credit.

Credit Management qualifications

AICM offers 3 qualifications with 36 distinct units

l Diploma of Credit Management

l Cert IV in Credit Management

l Cert III in Mercantile Agents

24 sessions completed virtually

7 Toolboxes inhouse

l Face to face (online) 44 registrations into trainer led group sessions

New student enrolments: 137

Modules (units of competency – Online):

Module enrolments: 469

Modules successfully completed: 327

Qualifications completed: 41

Continuing Professional Development

l CCE

Emerging Leaders

l Tailored division events for specific outcomes

AICM Education Foundation

The foundation is a separate entity to promote education in credit management and to assist those that can’t access education to advance their career.

Education training

Covers education and training delivered by divisions to provide updates on best practice and current trends in the profession.

A smooth acceptance by students of the move to online sessions.

Trust course developed and delivered.

Rewrite of Cert III complete.

Review of Cert IV and Diploma commenced.

Reached a total of 100 new students in the calendar year in 2021 for the first time since 2017.

Increased intake options and continuous improvement

A comprehensive review of the CCE exam and process has been undertaken by senior credit professionals.

3 x Emerging Leaders course delivered.

Raised $6,530

l With the conditions impacting members changing rapidly division based sessions shared member experiences and approaches via panel discussions focusing on localised issues.

Three intakes of scholarships with 13 applicants offered support.

Each division has presented updates to members with the addition of sessions in Tasmania.

2. Professional standards & employment

Professional standards and employment pillar 2022 statistics 2022 key achievements

CCE (individual accreditation) is an AICM issued designation that demonstrates member experience and currency of knowledge

l 183 members hold CCE

New membership CRM allows members to input their CCE points through the website portal.

Increased focus on benefits for members holding CCE such as complimentary attendance at each division economic breakfast.

AICMQ (company accreditation) leveraging our connections with our UK equivalent CICM we partner with credit departments to provide best practice review

Job Board

Increased focus on supporting members in their role with new job board released in July.

Advocacy

Advocacy pillar 2022 statistics 2022 key achievements

Contributed to national policy settings that advanced credit professionals interests through membership of the Australian Chamber of Commerce and Industry Business Leaders Council

Implementation of ATO Disclosure of tax debt with first defaults disclosed to bureaus.

Budget announcement that legislation will limit circumstances for claw back of preference claims.

Implementation of Director Identification Numbers.

See pg 18-21 of AICM 2022 Risk Report for further outcomes achieved

Continuing our close relationships with international bodies to ensure our voice is heard.

4. Promotion of credit professionals

Promotion of credit professionals pillar 2022 statistics 2022 key achievements

Our connections with AFIA, ARITA, ACDBA, ASBFEO, ARCA and IMA have been further strengthened and leveraged this year through collaboration on submissions, sharing insights and presentations to members.

These relationships have contributed to media coverage.

Awards

Mentoring program

Virtual awards continued in 2022.

Winner of the Credit Team of the Year was Synergy.

Finalists were Commonwealth Bank Supplier Relationships Team, REA Group, recoveriescorp (AGL team) and Synergy.

Young Credit Professional of the Year division winners were: Vic/Tas and National Daniel Alley – Reece, NSW Olivia Berger – Commonwealth Bank, Qld Madison Ryan – Dynamic Supplies, SA Cameron Henderson – Oakbridge, WA Vaibhav Gupta – Metroll.

CCE Dux – Ricky Forster.

Student of the Year – Azim Muhammud (Certificate IV in Credit Management).

High achievers – Christine Nelson (Diploma of Credit Management) and Michael Loughland (Certificate III in Mercantile Agents).

Initiative listed for inclusion in 2023 strategic plan

Events

Events

Conference

2022 key achievements

Brand new concept and format to increase engagement and maximise value from virtual platform.

Launched WINC webinar series.

Virtual Awards and networking to support members during lockdowns.

Curated series of webinars across consumer and commercial topics.

Economic breakfasts, localised updates by specialist presenters.

Social events such as Barefoot Bowls, Holey Moley, Trivia and Archie Bros.

An event in every division with first time event in Hobart.

Continuing premium sponsor Equifax.

Continuing supporting sponsors Results Legal and NCI.

Funds raised for Dress for Success and Endometriosis Australia charities.

Communications & resources

2022 key achievements

Continued investment in the quality of the magazine and the focus on members individual achievement. Highly valued by members and stakeholders.

The business focussed platform LinkedIn continues to be the best platform for social media.

Grew company page followers to over 3,000.

Newsletters are online here

Magazine moved to members only portal with improved access to prior editions.

Resource Library with curated and improved search capability being developed.

Job Board, Supplier directory and Credit Network developed for release in July-September 2022.

Redevelopment of the Credit Network to relaunch with greater segmentation of discussions based on core credit management topics.

2022 Risk Report launched in May 2022.

7. Governance & management

Governance and management pillar 2022 statistics 2022 key achievements

Director training and volunteer management

8 Council position descriptions updated.

Continued review of roles and responsibilities against strategic plan.

Implemented new councillor induction process including briefing document and video.

Policies & procedures

l

All board members and councillors have a documented position description.

l

Financial management

l

New website allows for a central repository of key documents.

Loss of $101K mainly due to continued investment in systems and member resources in line with strategic plan

l 4 Finance committee meetings

Staff professional development

l Investment in best practice association management plus coaching where applicable.

Launch of councillor only website containing all documents allowing new volunteers to access necessary documentation.

Given the significant investment by the organisation in Fiscal 2022 the role of Treasurer and the finance team was positioned central to the board’s decisions and their support of the CEO and National office.

All staff are members of Australasian Society of Association Executives (AuSAE).

Regular team meetings with learning and development presentations.

Strategic and operational management

l Ongoing deployment of agreed strategic plan.

Investment in technological solutions and alignment of office resources with next stages of growth and member needs.

8. Members & stakeholders

Members &

pillar 2022 statistics 2022 key achievements

A record 7.1% membership growth for fiscal 2022.

Implemented streamlined member onboarding through new member platform.

Year on Year improvement across all metrics in independent Members experience survey.

CreditorWatch became a National Partner in January 2022.

Continued growth of the number of organisations that support credit professionals for which we are extremely grateful.

Strategic plan

In early 2020, the AICM Board developed a new three-year strategic plan.

This outlines five strategic priorities and the strategic initiatives to support their implementation:

1. Grow membership

2. Enhance learning and development

3. Lift professional standards

4. Strengthen voice and recognition

5. Improve operations

6. Adapt to the pandemic

In October 2021 the strategic plan was updated to include this additional priority and 9 new initiatives.

The strategic plan explained who we are and outlined AICM’s purpose, vision and promise to members.

It also divided our core activities into eight pillars:

1. Education

2. Professional standards and employment

3. Advocacy

4. Promotion of Credit Professionals

5. Events

6. Communications & resources

7. Governance & management

8. Members & stakeholders

Our strategic priorities

AICM Strategic Plan (FY21 to FY23)

The key initiatives we will undertake to achieve our strategic priorities. Led by Commencing Current Status Area

Improve Operations Review systems and implement new membership management platform and website

Adapt to the pandemic Implement hardship process for membership renewals

Adapt to the pandemic Move learning and development program 100% online

Adapt to the pandemic Revamp format and delivery of the National Conference

Adapt to the pandemic Revamp delivery of the Awards program

Adapt to the pandemic Move AGM to virtual and improve experience for participants

Adapt to the pandemic Manage and improve financial position during pandemic

Adapt to the pandemic Implement program to keep members informed and supported during pandemic

Adapt to the pandemic Develop policy regarding event attendance and vaccination status

Adapt to the pandemic Apply learnings from virtual event pivots to future program development

Grow Membership

Grow Membership

Improve non-member and member data and data management

CEO FY22 Complete Organisation wide

CEO FY21 Complete Membership

CEO FY21 Complete Professional development

CEO FY21 Complete Professional development

CEO FY21 Complete Awards

CEO FY21 Complete Governance

CEO/Board FY21 Complete Financial

CEO FY22 Complete Professional development

CEO/Board FY22 Complete Governance

CEO/Board FY22 Complete Professional development

CEO FY21 Complete Membership

Develop strategies to improve member satisfaction and ensure a consistent member experience across divisions CEO FY21 Complete Membership

Enhance Learning & Development Program Continuously improve the AICM conference

Enhance Learning & Development Program Establish the AICM Education Foundation including scholarships and fundraising program

Enhance Learning & Development Program Develop an AICM Learning & Development Framework

Improve Operations

Clarify roles and responsibilities for board, council and committee members and head office staff

Improve Operations Optimize committee, council and board meeting cadence, inter-relationships and outcomes.

Improve Operations

Improve transparency of board decision-making through improved communications and reporting

Improve Operations Increase administrative capacity of national office

Improve Operations Streamline new member induction process

Improve Operations Improve integration of AICM systems

Enhance Learning & Development Program Review and improve the education programs to increase utilisation

Enhance Learning & Development Program Lift the performance, utilisation and student experience of the AICM’s RTO offering

CEO/Board FY21 Complete Professional development

CEO/Board FY22 Complete Professional development

CEO/Board FY21 Complete Professional development

CEO/Board/ Councils FY21 Complete Governance

CEO/Board/ Councils FY21 Complete Governance

Board FY21 Complete Governance

CEO/Board FY21 Complete Organisation wide

CEO FY22 Complete Membership

CEO FY22 Complete Organisation wide

CEO FY21 Complete Professional development

CEO/Board FY21 Complete Professional development

Our strategic priorities

Enhance Learning & Development Program

AICM Strategic Plan (FY21 to FY23)

The key initiatives we will undertake to achieve our strategic priorities. Led by Commencing Current Status Area

Improve frequency, consistency and quality of webinar program and on-demand content

Strengthen Voice & Recognition Collaborate with aligned professional associations to promote credit professionals

Strengthen Voice & Recognition

Grow Membership

Lift Professional Standards

Improve Operations

Grow Membership

Enhance Learning & Development Program

Grow Membership

Grow Membership

Grow Membership

Strengthen Voice & Recognition

Improve visibility and recognition of AICM Awards program

Revamp our website to better tell our story

Establish recognised thought leadership e.g. Risk Report

Improve the enrolment process for qualifications and improve CCE points tracking for members

Increase representation of targeted segments on AICM board, councils and committees

Improve the standard and consistency of the AICM continuing professional development program

Leverage the connections of partners to grow membership

Develop and implement a member referral program

Develop and implement an AICM Ambassador program

Develop and implement an advocacy strategy to promote policy position to stakeholders

Strengthen Voice & Recognition Develop an AICM media strategy

Lift Professional Standards

Strengthen Voice & Recognition

Grow Membership

Grow Membership

Enhance Learning & Development Program

Lift Professional Standards

Lift Professional Standards

Lift Professional Standards

Strengthen Voice & Recognition

CEO/Board FY21 Complete Professional development

CEO FY21 Complete Representation

CEO FY22 Complete Awards

CEO/Board FY21 Complete Organisation wide

CEO/Board FY21 Complete Professional development

CEO FY21 Complete CCE

CEO/Board/ Councils FY22 Ongoing Governance

CEO/Board FY21 Ongoing Professional development

Board/ Councils FY21 To be commenced Membership

CEO FY21 To be commenced Membership

CEO/Board/ Councils FY22 To be commenced Membership

CEO/Board/ Councils FY22 To be commenced Representation

CEO FY23 To be commenced Organisation wide

Benchmark current credit management practices to identify best practice and key metrics by industry CEO FY22 To be commenced Professional development

Clearly articulate the 8 key policy positions, utilising member insights and supported by data

Develop and implement strategies to attract and engage consumer credit professionals

Move magazines & collateral to outcome specific publications

Extend learning and development program to cover professional and leadership skills

CEO/Board/ Councils FY23 WIP Representation

CEO/Board FY21 WIP Consumer

CEO/Board FY22 WIP Professional development

CEO/Board FY23 WIP Professional development

Contribute to the development of a cross-industry definition and practices for dealing with financial hardship. CEO/Board FY21 WIP Consumer

Promote the value of accreditation to employers and recruiters of credit professionals

Drive CCE accreditation for individual credit management professionals

Create thought leadership positions and content in the consumer credit space

CEO FY22 WIP Membership

CEO/Board FY21 WIP CCE

CEO/Board/ CAB FY22 WIP Consumer

Our people

Since our foundation over 80 years ago, the AICM has been a member driven organisation. Today credit professionals make up our national board of directors who provide governance and strategic direction.

Our division councillors are also full time credit professionals that work to ensure we are delivering what members need. The board and division councils are supported by a dedicated national office team.

We invite you to connect with our volunteers and team via LinkedIn as we create even closer connections among our profession.

Board members

Trevor Goodwin LICM CCE National President

Lou Caldararo LICM CCE VIC/TAS Director

Gail Crowder MICM SA Director

Debbie Leo MICM Consumer Director

Rowan McClarty MICM CCE WA/NT Director

Julie McNamara MICM CCE QLD Director

Peter Morgan MICM CCE NSW Director

Queensland division

Emma Purcival MICM Media

Madison Ryan MICM Events Carly Rae-Orth MICM CCE Minute Taker

Steven Staatz MICM CCE Professional Development

Stacey Woodward MICM President

Michelle Kirkby MICM Vice President & WINC/YCPA

Fiona Doherty MICM CCE Treasurer

Melissa Kirk MICM Events Sub Committee

Merv Mahony LICM CCE Membership

Ashleigh Mason MICM CCE CCE Zandalee McKenzie MICM Law and Legislation & Events Sub Committee

Lachlan Poulus MICM YCPA Divisional Winner

New South Wales division

James Mason YCPA Divisional Winner

Grant Morris LICM CCE CCE/Membership Elevations

Sam Pearlman MICM CCE Events – Awards including YCPA & Pinnacles

Gary Poslinsky MICM Publications

Stephanie Ross MICM CCE Membership

Balveen Saini MICM CCE Events

Treacy Sheehan MICM Membership/WINC

Kimberley Watts MICM CCE Events

James Smith MICM CCE President

Theresa Brown MICM CCE Vice President/ Sponsorship

David Hunt MICM CCE Treasurer/Professional Development

Victoria/Tasmania division

Alex Hawtin MICM Publications

Brian Kay FICM CCE Foundation

Sia Patouras MICM Membership (and Elevations)

Michelle Carruthers MICM President

Mary Petreski MICM CCE Vice President & CCE

Daniel Alley MICM Membership & YCPA

Maddi Basso MICM YCPA Divisional Winner

Rex Cheng MICM Treasury

Robyn Erskine AM MICM Legal Catrina Galanti MICM CCE Maternity Leave, pending reappointment

Prue Greenfield MICM Events

South Australia division

Neil Fennell MICM Treasurer

Cameron Henderson MICM Membership

James Neate LICM CCE CCE

Brianna Harris MICM President/ PD & Events

Clare Venema MICM Vice President/ Publications/YCPA

Alice Carter MICM CCE PD & Events

Western Australia/ Northern Territory division

Troy Mulder MICM CCE President

Raffaele Di Renzo MICM CCE Vice President/ Membership

Kevin Allen LICM Sponsorship

Cheri Bowater MICM CCE Treasurer

Jeremy Coote MICM Publications and Media

Rowan McClarty MICM CCE Director

Members of staff

Nick Pilavidis FICM CCE Chief Executive Officer

Special thanks to past AICM Staff member

Andrew Le Marchant LICM CCE has contributed significantly to the AICM as Member Engagement Manager for 6 years. We wish him the best for the next chapter. We look forward to his continuing involvement as a life member.

Claire Kasses General Manager

Patrick Brennan Education Manager

Karen Croft Administration Officer

Brittney Henderson Event and Marketing Manager

Wendy Liu Accounts Manager

Faizal Mohammed Member Engagement Executive

Toni Sawyer LICM CCE Training Facilitator