Citizen Survey 2019 Community Survey results The Town of Castle Rock commissions a resident and business survey in each Read the entire 2019 report odd-numbered year. A total of 588 residents responded to the 2019 survey. Of those surveyed, 282 had some form of contact with police during the past two years. The entire 2019 survey is available on the Town’s website: CRgov.com Interactions with Police Department The residents were asked a variety of police and safety-related questions. Reporting a crime or providing information to the police was the most common form of police interaction (43 percent), followed by participating in a community activity (38 percent) and calling dispatchers on a 911 or non-emergency situation (36 percent). Police Performance Ratings These same residents rated the performance of the police-related services. All attributes of police service scored very well, with the dispatch communication receiving the highest ratings, improving from a score of 8.51 in 2015 to 8.99 in 2019. Below is the complete breakdown of police performance service ratings. Town’s Six Key Priorities The Town identified six key priorities with ensuring outstanding public safety receiving the strongest support among the others categorized as: strong parks/recreation, securing our water future, managing Town finances conservatively, supporting economic development and enhancing our transportation.
2019 Police Service Interactions
Front Counter, 19%
Stopped, arrested, or suspected of a crime, 9%
Victim's assistance, 3% Reported crime/provided info to police, 43%
Animal services Animal Control, 20%
Participated in community activity with police, 38%
911 or non-emergency dispatcher, 36%
Castle Rock Police Services 2019 Town Survey
2015
2017
2019
10.00 9.04
8.96 8.51
7.50
8.67
8.99
7.82
8.27
8.58
8.61 7.99
8.01
8.23
8.24 7.76
7.53
7.40
7.53
7.62
7.14
7.05
7.05
5.00
2.50
0.00 Front counter staff professionalism
28
Communication (911 or non-emergency)
Police officer/detective professionalism
Castle Rock Police Department
Victim's assistance services
Animal Control services
Response times
Frequency of patrols
