Public Tab Roles & Deliverables for User Testing / Use Cases Roles & Deliverables for User Testing Extractable
AOC
Facilitate Role
Observe Role
• • • • • • • • •
Oversees the entire test process, planning and definition Screening, recruiting and scheduling of participants Provides all test materials and necessary equipment for facilitating the test Creates protocol and Instruments Organizes the test facility or on-site visit Facilitates and conducts the test Analysis and prioritization of test results Compile data and recommendations Sharing the results, presentation of findings
• • • •
Record events as they occur Limited interaction with participants Contribute to test report Provide participant incentives
Identified Audience Types: • • • •
Public Users Attorneys Judges Journalists
Template Glossary: Home Page (California Judicial Branch Tab) Template – A three column design that emphasizes the site's top high-priority tasks. Elements Include: Branding Window & Text, Dynamic Spotlight, Quick Links, How do I’s, News & Media, and Flexible Modules for Navigation Overview Page Template a. – A three column design that emphasizes the content groupings top highpriority tasks. Elements Include: Left Side Navigation, General Overview, Spotlight, Quick Links, How do I’s and Flexible Modules for Navigation Overview Page Template b. – A full page design that allows us to present large amounts of content groupings with brief overview statements. A gallery page of sort. Example: Self-help and Programs. Elements Include: Clusters of contextual links and overview statements, visual clues and flexible modules. Landing Page Template – A three column design that presents information that is relevant to the visitor, displaying content that is a logical extension of the advertisement or link. Elements Include: Left Side Navigation, Targeted Overview, Spotlight, Content, Related Links and Flexible Modules for additional resources.
Extractable, please massage scenarios/task as you see fit and create the identified mockups listed in the tables below.
1. Find a Court: Find out when and where to show up for jury duty Monthly View: February 2009 2
California Courts: Jury Information Resource Center: Local Jury Info
3769
5030
0:01:31
Use Case:
User has been summoned for jury duty in Santa Clara County.
Scenario:
You’ve received notification that you have been summoned for jury duty in Santa Clara county. Find out when and where to show up for jury duty.
Audience:
Public
Task:
Find information on when and where to show up for jury duty in Santa Clara County.
Initial State:
Home Page
Final State:
Local Jury Info – (Module/Dropdown) Located on the following pages: General Info Overview Page, Jury Overview Page, Jury Basics Landing Page
Desired Task Flow
Home Page : General Info Overview Page (Module/Dropdown) or Jury Overview Page (Module/Dropdown)
Task Flow b.
Home Page : General Info Overview Page (Module/Dropdown e) or Jury Overview Page (Module/Dropdown) or Jury Basics Landing Page (Module/Dropdown)
Task Flow c.
Search, capture expectations
Notes:
Include the “Local Jury Info Module/Dropdown” on the General Info Overview Page, Jury Overview Page and Jury Basics Landing Page.
Mockups/Templates:
Home Page (California Judicial Branch) General Info Overview Page Jury Overview Page Jury Basics Landing Page
2. Find Jury Instructions: Find the Judicial Council of California civil jury instructions (CACI) Monthly View: February 2009 2
California Courts: Jury Information Resource Center: Local Jury Info
3769
5030
0:01:31
Use Case:
A judge or attorney is looking for California Civil Jury Instructions to reference and communicate to the jury before excusing them for deliberation.
Scenario:
You’re working on a California civil jury case, and before the jury is excused for deliberation, you’d like to reference the California Civil Jury Instructions to communicate to the jurors.
Audience:
Judge/Attorney
Task:
Find the Judicial Council of California Civil Jury Instructions (CACI).
Initial State:
Home Page
Final State:
Civil Jury Instructions Landing Page (identify PDF Link)
Desired Task Flow
Home Page : General Info Overview Page (Link) or Jury Overview Page (Link)
Task Flow a.
Home Page : General Info Overview Page (Link) or Jury Overview Page (Link) or Jury Instructions Landing Page (Link)
Task Flow b.
Search, capture expectations
Notes:
Include the jury instructions link on the “General Info Overview Page”, “Jury Overview Page” and “Jury Instructions Landing page”.
Mockups/Templates
Home Page (California Judicial Branch) General Info Overview Page Jury Overview Page Jury Instructions Landing Page
.
3. Find a Form: File a small claims ORDER to go to small claims court Monthly View: February 2009 1
Downloaded Files
/forms/fillable/sc100.pdf
14225
0.01894
12752
Use Case:
User has a dispute with their landlord regarding a rental deposit.
Scenario:
You’ve received notification from your previous landlord that your rental deposit was non-refundable due to damage to the apartment. You’ve tried to resolve the dispute with your landlord, but no progress. Now you’ve decided to file a small claim against your landlord. Find the online form to start your case.
Audience:
Public
Task:
File a Small Claims ORDER to Go to Small Claims Court
Initial State:
Home Page
Final State:
File your claim Select County (Module/Dropdown) : Form SC-100
Desired Task Flow
Home Page : Self-Help Overview Page : Small Claims Overview Page : I Need to Sue (or I am suing) Someone in Small Claims Court Overview Page : File your claim Select County (Module/Dropdown) : Form SC100
Task Flow a.
Home Page : Rules & Forms Overview Page (Module/Dropdown) : Forms Results Page
Task Flow b.
Search, capture expectations
Notes:
Extractable: Testing Self-Help Center? How far down the path are we going to take our users for testing the Self-Help Center?
Mockups/ Layout:
Home Page (California Judicial Branch) Self-Help Overview Page Small Claims Overview Page Forms Overview Page Forms Results Page
4. Programs: Find information on how to become a California Court Interpreter Monthly View: February 2009 1
California Courts: Programs: Court Interpreters Program (CIP)
/programs/courtinterpreters/
10285
15146
0:01:29
Use Case:
User has an interest in becoming a California Court Interpreter.
Scenario:
Your current employer has indicated that things are really slowing down so you’ve decided to make a career change. You’ve been interested in the California Court Interpreter program for a while now and you’re interested in learning what it takes to become one.
Audience:
Public
Task:
Find information on how to become a California Court Interpreter
Initial State:
Home Page
Final State:
Programs (Module/Dropdown) Become a California Court Interpreter
Desired Task Flow
Home Page : Programs Overview Page (Module/Dropdown) : Court Interpreters Landing Page
Task Flow a.
Home Page : Programs Overview Page (Module/Dropdown) or Court Interpreters Landing Page
Task Flow b.
Search, capture expectations
Notes:
Mockups/ Layout:
Home Page (California Judicial Branch) Programs Overview Page Court Interpreters Landing Page
5. Find a Form: File a civil case cover sheet for your client Monthly View: February 2009 1
Downloaded Files
/forms/fillable/sc100.pdf
14225
0.01894
12752
Use Case:
Your client is filing a civil case with the Superior Court of California.
Scenario:
A client of yours was involved in a business venture that was unsuccessful do to a breach of contract by his business partner. Find the online civil case cover sheet that must be filed in order to initiate the process.
Audience:
Attorney
Task:
File a Civil Case Cover Sheet for your client
Initial State:
Home Page
Final State:
File a Civil Case Cover Sheet Select a Group of Forms (Module/Dropdown) Form CM-010*
Desired Task Flow
Home Page : Rules & Forms Overview Page (Module/Dropdown) or Forms Overview Page (Module/Dropdown) : Forms Results Page
Task Flow a.
Home Page : Rules & Forms Overview Page (Module/Dropdown) or Forms Overview Page (Module/Dropdown) : Browse All Forms Landing Page (Module/Dropdown) : Forms Results Page
Task Flow b.
Search, capture expectations
Notes:
Extractable: How do you envision the browse all forms page to look?
Mockups/ Layout:
Home Page (California Judicial Branch) Rules & Forms Overview Page Forms Overview Page Browse All Forms Landing Page Forms Results Page
6. Comment on a Rule: Comment on a proposed rule change to the Civil Discovery: Deposition subpoenas in actions pending outside California Monthly View: February 2009 1
California Courts: Invitations to Comment
/invitationstocomment/
1207
1617
0:01:28
Use Case:
Your client is filing a civil case with a subpoena in action pending outside of California.
Scenario:
A client of yours is filing a civil case with a subpoena in action pending outside of California. You’ve just learn from a colleague that there has been a proposed change to the civil discovery rule that’s open for comment on the Cal Courts website. Find information on the proposed rule change and submit your comments.
Audience:
Attorney
Task:
Find information on the Civil Discovery rule: Deposition subpoenas in actions pending outside California and submit your comments.
Initial State:
Home Page
Final State:
Rules & Forms Overview Page (Invitations to Comment Module) SP09-01 Invitation to Comment Title Civil Discovery: *
Desired Task Flow
Home Page (Invitations to Comment Module) : Rules & Forms Overview Page (Invitations to Comment Module)
Task Flow a.
Home Page (Invitations to Comment Module) : Rules & Forms Overview Page (Invitations to Comment Module) or Invitations to Comment Landing Page
Task Flow b.
Search, capture expectations
Notes:
Extractable: How do you envision the Invitations to Comment Landing Page to look?
Mockups/ Layout:
Home Page (California Judicial Branch) Rules & Forms Overview Page Invitations to Comment Landing Page
7. Find a Opinion: Find a published Supreme Court opinion on the ruling of Sheehan v. San Francisco 49ers - S155742 Monthly View: February 2009 1
California Courts: Unpublished Opinions of the Courts of Appeal
/opinions/nonpub.htm
24,349
61,551
0:03:04
Use Case:
Your client is filing a Supreme Court case very similar to the Sheehan v. San Francisco 49ers case, S155742 which you would like to reference.
Scenario:
A client of yours is filing a Supreme Court case that is very similar to the Sheehan v. San Francisco 49ers case, S155742. Given that your client’s case has some similarities, you’re interested in researching the out come of the Sheehan v. San Francisco 49ers case to review with your client.
Audience:
Attorney
Task:
Find the published Supreme Court opinion on the ruling of Sheehan v. San Francisco 49ers - S155742
Initial State:
Home Page
Final State:
Opinions Overview Page (Module/Dropdown) Supreme Court - S155742
Desired Task Flow
Home Page : Opinions Overview Page (Module/Dropdown) : Opinions Results Page
Task Flow a.
Home Page : Opinions Overview Page (Module/Dropdown) or Opinions Landing Page (Module/Dropdown)
Task Flow b.
Search, capture expectations
Notes:
Extractable: How do you envision the Opinions Landing Page to look?
Mockups/ Layout:
Home Page (California Judicial Branch) Opinions Overview Page Opinions Landing Page
Use Case / Mockup List: Scenarios
Mockups
1. Find a Court: Find out when and where to show up for jury duty
• • • •
Home Page (California Judicial Branch) General Info Overview Page Jury Overview Page Jury Basics Landing Page
2. Find Jury Instructions: Find the Judicial Council of California civil jury instructions (CACI)
• • • •
Home Page (California Judicial Branch) General Info Overview Page Jury Overview Page Jury Instructions Landing Page
3. Find a Form: File a small claims ORDER to go to small claims court
• • • • •
Home Page (California Judicial Branch) Self-Help Overview Page Small Claims Overview Page Forms Overview Page Forms Results Page
4. Programs: Find information on how to become a California Court Interpreter
• • •
Home Page (California Judicial Branch) Programs Overview Page Court Interpreters Landing Page
5. Find a Form: File a civil case cover sheet for your client
• • • • •
Home Page (California Judicial Branch) Rules & Forms Overview Page Forms Overview Page Browse All Forms Landing Page Forms Results Page
6. Comment on a Rule: Comment on a proposed rule change to the Civil Discovery: Deposition subpoenas in actions pending outside California
• • •
Home Page (California Judicial Branch) Rules & Forms Overview Page Invitations to Comment Landing Page
7. Find a Opinion: Find a published Supreme Court opinion on the ruling of Sheehan v. San Francisco 49ers - S155742
• • •
Home Page (California Judicial Branch) Opinions Overview Page Opinions Landing Page
User Testing Mockup List: This includes mockups for User Testing. Mock Ups
User Testing
Home Page (California Judicial Branch)
X
General Info Overview Page
X
Jury Overview Page
X
Jury Basics Landing Page
X
Jury Instructions Landing Page
X
Self-Help Overview Page
X
Small Claims Overview Page
X
Forms Overview Page
X
Forms Results Page
X
Programs Overview Page
X
Court Interpreters Landing Page
X
Rules & Forms Overview Page
X
Browse All Forms Landing Page
X
Invitations to Comment Landing Page
X
Opinions Overview Page
X
Opinions Landing Page
X
Questions for Extractable: •
•
What is the goal of the test, what do we want to learn from the study? o Validate the design? o Validate IA? o Validate that we’ve provided enough information to drive uses down the right path (scent of information)? Are we using existing content in the design mockups?
Complete Mockup List: This list includes mockups for User Testing & for Stakeholder Review/Circulation. Mock Ups
Page Type
Testing
Circulation
How Do I’s
Quick Links / Modules General Public • • • • • • • •
Self Help Center (Spot) Jury Service (Spot) Job Opportunities (Spot) Invitations to Comment (Spot) Judicial Council (link) Press Center (link) Court Interpreters (link) For Families & Children (link)
Legal Community
California Judicial Branch
Home Page
X
X
• • • • • • •
File for a Divorce Change my Name Find my Local Court Find a Legal Form File a Small Claims Case Find an Appellate Court Opinion
• • • • • • • • •
Find a Form (Spot) Case Information (Spot) Local Rules (Spot) Invitations to Comment (Spot) Search Opinions (link) Find Legislation (link) Research, Reports, & Statistics (link) News Releases (link) Jury Instructions (link)
Doing Business With Us • • •
Current RFPs (Spot) Court Construction (Spot) Grants (Spot)
Mock Ups
Page Type
General Info
Overview Page
Testing
Circulation
X
X
How Do I’s
Quick Links / Modules
Jury
Overview Page
X
X
• • • • •
Programs
Overview Page
X
X
• •
No Quick Links Video (Module)
Rules & Forms
Overview Page
X
• •
No Quick Links Find Local Rules (module)
Self-Help
Overview Page
X
X
•
No Quick Links
Small Claims
Overview Page
X
X
•
No Quick Links
Forms
Overview Page
X
• •
Info on Using Forms Self-Help Center
Opinions
Overview Page
X
•
Notice to Publishers
Supreme Court
Overview Page
• •
Case Information Electronic Service of Appellate Briefs
X
Local Jury Info Juror Basics California Civil Jury Instructions California Criminal Jury Instructions Juror Frequently Asked Questions
Mock Ups
Page Type
Testing
Circulation
How Do I’s • •
Courts of Appeal
Overview Page
X
Policy & Administration
Overview Page
X
Jury Basics
Landing Page
X
Jury Instructions
Landing Page
X
Browse All Forms
Landing Page
X
Opinions
Landing Page
X
Invitations to Comment
Landing Page
X
Court Interpreters
Landing Page
X
Forms
Results Page
X
X
• • • •
File an Appeal Sign Up for email Notification Contact the court Find Locations Find an attorney Find case status
Quick Links / Modules
• • •
Case Information Electronic Service of Appellate Briefs About