AIESEC&MoC&iGV&& NST&Application& Booklet
CONTENT
1. Words&from&MC& 2. Election&Process& 3. Application&package& 4. NST&General&Introduction&&& Questionnaire& 5. NST&Specific&Introduction&&& Questionnaire& 6. Key&Notes
Dear%candidates,%
MC&Words&
%%Hi%From%Beijing!%% %%% “Change%takes%time%but%actions%don’t”%after%MC%Re%planning%we%know%for%sure%that%we% want%to%move%forward%into%a%braver%AIESEC%in%MoC%and%achieve%all%of%our%goals%with% you,%NST%for%us%is%not%only%about%managing%some%tasks%or%projects%is%about%coKleading% with%the%MC%Team%the%national%direction%and%achievement%of%iGV%function,%we%want% you%to%be%aware%that%you%will%be%welcome%and%hope%you%enjoy%the%ride%with%us,%it%will% have%ups%and%downs%but%for%sure%will%be%worthy!%Trust%us!%
Meining,&Kayan,&Sasa&and&Daniel& <Unleash&the&Power,&Amplify&the&Future&>
Election&Process 01.03%% APP%Launch%
01.06% 1st%Round%APP%DDL%
01.08% NST%Announcement
&APPLICATION& PACKAGE&
Application& Questionnaire&&
Answer'ALL'questions' within'10'pages! Minimum'font'size'='Lato' 10'
Test&Result
Belbin'Test'&'MBTI'Result'
WORKING& DURATION ✓ Official%start%of%the%term:%2017.1.3% ✓ Official%end%of%the%term:%2017.7.1% ✓ Transition%time:%2016.1.3K2017.2.1
✓ ✓ ✓ ✓
MC%direct%coaching% Personal%development% National%network% Team%experience
BENEFITS
BENEFITS ✓ Conference%subsidy% ✓ Session%Faci%opportunity%for%GCDS%and% functional%summit% ✓ Agenda%Manager%opportunity%for%GCDS% and%functional%summit% %(for%NST%Chair)% ✓ Free%GCDP/GIP%account%after%NST%term% (for%NST%Chair)
✓ Attend%NST%Transition,%WinCo%(Winter%National% Conference)%and%Functional%Summit%if%needed% ✓ Attend%or%hold%weekly%team%meeting% ✓ Update%iGV%newsletter%
General& Requirements
1. SelfKintroduction%
General&Questions
%%%Your%Chinese%Name;%Your%English%Name;%Your%LC/EI%Name;%Your%Email;%Your%Telephone%Number;%Your%Past%AIESEC% XP%and%Conference%XP%
2.%Motivation%
%%What%is%your%motivation%to%stand%up%for%AIESEC%MoC%iGV%NST?%What%do%you%want%to%take%out%of%this%experience?% %%
3.%SelfKawareness%
%%What%are%your%top%3%strengths?%How%do%you%think%your%key%strengths%can%add%value%to%the%role%youâ&#x20AC;&#x2DC;re%applying%for?% What%are%your%top%3%weaknesses?%How%will%they%affect%the%role%youâ&#x20AC;&#x2122;re%applying%for?%
4.%Role%&%Experience%
a. Please%share%an%experience%that%you%achieve%with%a%team%in%the%past%year%with%measurable%goal.%Clarify%how%the% team%works%with%you%to%achieve%success.%What%is%your%key%role%in%this%experience?%What%could%you%have%done% better%in%this%experience?% b. What%are%the%key%expectations%towards%NST%experience?
MC#VP## Operation#iGV
NST STRUCTURE MC#VP#CXP#iGV
CRM#Manager
EI#Director
Talent#Development# Director
IR#Group
,EY#Partnership# Coordinator
Match#Manager
Internal# Management# Group
kSnS#Manager
Match#Coordinator
EP#CRM## Group#
eLEAD#Nurturing
#EP#Servicing# Manager
Value#Delivery# Group#
Social#Media# Manager
dLEAD#Manager
Nihao#China#Group# (EP#Marketing)
Content#Developer
Notes:'LEAD'Nurturing,'SnS'Manager'and'EY' Coordinator'will'play'a'Group'Representative' role'in'meetings'with'MC'iGV'Group'and'other' NSTs'Representatives
Match&Manager
CRM&Manager
MC&VP&Operation&iGV
International& Relation& &GROUP&
EP&CRM&&& Group&
Match&Coordinator
p p
p p
p
[Knowledge/Skill]'Process'Management;'Communication' [Background]'Match'Manager/MMB'XP,'NST/VP'XP'Preferred'
Conversion'rate'(ApplicationHApproved)' Conversion'time'(AppicationHApproved)'10'days'approval'
Match'Process'Management'&'Optimization' Leads'Nurturing'
Match'Coordinator'
Position&Name&
p p
Communication' CRM'
Leadership&Development&Space&
Requirement&
Position&KPI&
Position&JD&
â&#x153;&#x201C; â&#x153;&#x201C;
Specific&Questions&
'' Question&proposed& 1) Choose'Propose'one'ideal'match'process'to'ensure'10'Days'from'Application'to'Approval'for' every'EP.'(Detail'action'H'Based'on'Customer'flow,'what'@er'will'do'and'EP'will'experience)'
CRM'Manager'
Position&Name& p
Approval'H'Realization'Process'Management'&'Optimization'
Position&JD& p
Conversion'Rate'(Approval'H'Realize)'
Position&KPI& p
[Knowledge/Skill]'Process'Management;'Communication' [Background]'OCP/NST/VP'XP'Preferred'
Requirement& p p
Resourse'Integration' Communication' CRM'
Leadership&Development&Space& ✓ ✓ ✓
Specific&Questions& '' Question&proposed& 1) Please'analyze'the'current'conversion'situation'(ApprovalHRealize)'and'choose'one'ideal'process.'' ''''''''(Detail'action'H'Based'on'Customer'flow,'what'@er'will'do'and'EP'will'experience)
CRM&Manager
International& Internal&& Management& Relation& &GROUP&
EI&Director
MC&VP&Operation&iGV
Talent&Development&Director
Talent'Development'Director'
Position&Name& p
iGV'membership'education'cycle' iGV'KM'&'platform'management' JD'Related'to'increase'LC'Productivity'
Position&JD& p p p
LC'Goal'Achievement'Rate' iGV'Productivity'
Position&KPI& p p
[Knowledge/Skill]'Training/Coaching'Related' [Background]'NST/VP'XP'Preferred'
Requirement& p p
HR'Related'Skills' Empowering'others'
Leadership&Development&Space& ✓ ✓
Talent&& &&&&&&&&&Development& Director
Talent&Development&& Director [Membership!Produc2vity]!
Specific&Questions& ''
! .!
Background!Informa2on!
1) Na]onally,OCP/TLsworkloadissoheavytha^heyo_enchoosetoleaveratherthan'stay'a_er' their'realiza]on,'and'“exhausted”'is'their'common'word'to'describe'OCP/TL'experience.'
2) iGVaveragemembershipproduc]vity(2016)is1.475,thehighes]s4.09andthelowest'0.421.'
Ques2on!proposed!
1) Based'on'informa]on'above'and'that'you'have,'what’s'your'opinion' and'solu]on?'
EI'Director'
Position&Name& p
EI'Operation''Process'Management' EI''iGV'Auditing'' Other'JD'to'achieve'KPI'
Position&JD& p p p
EI'Goal'Achievement'Rate' EI'Relative'Growth'Rate' iGV'Productivity'
Position&KPI& p p p
[Knowledge/Skill]'Training/Coaching'Related,'iGV'function'management' [Background]'NST/LC/EI'VP'XP'Preferred'
Requirement& p p
EI&Director
HR'Related'Skills' Empowering'others'
Leadership&Development&Space& ✓ ✓
International& Relation& &GROUP&
MC&VP&CXP&iGV
Entity&Partnership&Coordinator&
Entity&Partnership&Coordinator&
Entity'Partnership'Coordinator'
Position&Name& p
Entity'Partnership'Delivery' Customized'Entity'Partner'Collaboration' Entity'Partner'Showcasing'&'Database'Management'
Position&JD& p p p
Entity'Partner'Performance'&'Goal'Achievement'Rate'(Applications'&'Approval)' %'of'Conversion'Rates'with'strongest'parrtners'
Position&KPI& p p
[Knowledge/Skill]'IR'Communication' [Background]'NST/VP'XP'Preferred'
Requirement& p p
Communication' CRM'
Leadership&Development&Space& â&#x153;&#x201C; â&#x153;&#x201C;
Specific&Questions& '' Question&proposed& 1) Choose'one'entity'(Indonesia,'Egypt,'India),'propose'an'entity'collaboration'project'(Detail'action' H'consider'about'EP'preference'and'customer'flow)'
Entity&Partnership&& Coordinator&&
Entity&Partnership&& Coordinator p
Entity'Partnership'Coordinator'
Position&Name&
Specific'partnership'development'
Position&JD& p
p
%'of'growth'of'applicants'and'applications'from'specific'entity'partnerships'
Position&KPI&
[Knowledge/Skill]'Process'Management;'Communication,'Negotiation' [Background]'Match'Manager/MMB'XP,'NST/VP'XP'Preferred'
Requirement& p p
Communication' CRM' Project'Management' Negotiation'Skills'
Leadership&Development&Space& ✓ ✓ ✓ ✓
Specific&Questions&
'' Question&proposed& 1) Based'on'our'MoC'E2E'Analytics,'choose'the'top'3'EPs'supplier'entities'and'draw'a'plan'on'how'to'target'and'attract' better'audiences'from'these'entities.'Consider'timeline,''key'actions,'strategy'and'resources.'
LEADs&Nurturing& Manager
International& Relation& &GROUP& MC&VP&CXP&iGV
Social&Media& Manager
Content&Developer
Nihao&China&& Group&
LEADs&Nurturing&& Manager p p
p p p p
p
[Knowledge/Skill]'Process'Management;'Communication:'Digital'Platform'Management' [Background]'IR'or'Attraction'Manager/MMB'XP,'NST/VP'XP'Preferred'
#'of'Applicants' #'of'Applications'
Information'Management'for'Customer' Attraction'process'flow' Information'Delivery'for'faster'application' Digital'Channels'Management'
LEADs'Nurturing'Manager'
Position&Name&
p p
International'Communication' CRM' Platform'Management'
Leadership&Development&Space&
Requirement&
Position&KPI&
Position&JD&
✓ ✓ ✓
Specific&Questions&
'' Question&proposed& 1) Please'mention'an'action'plan'to'attract'to'EPs'from''Eastern'Europe'to'apply'for'MoC' opportunities:'Which'resources'would'you'use?'and'How'would'you'seize'these'resources?''
Social'Media'Manaager'
Position&Name& p
Facebook,'Twitter'and'Instagram'Nihao'China'Account'management' Information'posting,'content'editing'and'enhancement'
Position&JD& p p
#'of'followers'on'each'account' #'of'likes'on'each'key'post'
Position&KPI& p p
[Knowledge/Skill]'Process'Management;'Communication,'Social'Media'knowledge'('at'least'FB)' [Background]'IR'or'Communication'Manager/MMB'XP,'NST/VP'XP'Preferred'
Requirement& p p
Internatio'Communication'and'Negotiation'Skills' CRM' Social'Media'Management'
Leadership&Development&Space& ✓ ✓ ✓
Specific&Questions&
Social&Media& Manager&
'' Question&proposed& 1) Please'propose'a'plan'on'how'can'we'reach'more'potential'customers'through'Nihao'China' Facebook'fan'page?'You'can'state'timeline,'key'actions,'KPIs'and'MoS.'
Content&Developer
Position&Name&
p 'Content'Developer'
p p
p p
[Knowledge/Skill]'IT'Skills,'Process'Management;'Communication' [Background]'MarComm,'IT'or'IR'Manager/MMB'XP,'NST/VP'XP'Preferred'
#'of'applicants'attracted'by'website' Traffic'management'on'Nihao'China'
Content'Development'for'Nihao'China'Website' Nihao'China'Website'management'
Position&JD&
p p
International'Communication'Skills' CRM' WebSite'Management'and'Enhancement'
Leadership&Development&Space&
Requirement&
Position&KPI&
✓ ✓ ✓
Specific&Questions&
'' Question&proposed& 1) Based'on'the'current'Nihao'China'website,'what'strategy'would'you'use'to'increase'traffic'and' drive'more'application'through'Nihao'China'website?'
SnS&Manager
MC&VP&CXP&iGV
EP&Servicing& Manager
LEAD&Manager
Value&Delivery& Group
SnS&Manager
MC&VP&CXP&iGV
EP&Servicing& Manager
LEAD&Manager
Value&Delivery& Group
Standard&and& Satisfaction& Manager
Position&Name&
p Standard'and'Satisfaction'Director'(SnS'Director)'
Position&JD&
p ''SnS'&'LEAD'standard'&'material'local'implementation'(customer' includes'EP,'OP'taker,'local'volunteer'and'host'family)'
Position&KPI&
p National'project'&'local'project'SnS'implementation'rate'&'NPS'
Requirement& p '''[Knowledge/Skill]'SnS;'LEAD;'NPS;'CRM' p '''[Background]'OCP/TL'experience
Quality'management' Customer'Relationship'management'
Leadership&Development&Space& ✓ ✓
Specific&Questions& [SnS&Implementation]&&
Background&Information& 1) International,'SnS'contains'16'areas.'Nationally,'SnS'develops'specific'tracking'item'and' supporting'material'based'on'New'Customer'Flow.''Next'step'is'facilitate'local'to' implement'SnS.(For'detail'information,'please'refer'to'national'education'mailing' launched'by'CE'group)' 2) Why'we'do'SnS'is'to'provide'basic'qualityHassured'experience'to'our'customer,'like' trainee,'enabler'and'Local'volunteer.'
Question&proposed& 1) What’s'the''biggest'obstacle'to'implement'SnS'nationally'and'locally'and'what’s'your' solution?
Standard&and& Satisfaction& Manager
EP&Servicing&& Manager
EP'Servicing'Manager'
Position&Name& p
EP'Servicing''Flow'Creation'and'management' Tools'and'Channels'for'EP'Experience:'Cultural'Induction,'IPS,'Realization'Support,'departure' support.'
Position&JD& p p
NPS'Rate' #'of'KMs'and'CXP'frameworks'created'
Position&KPI& p p
[Knowledge/Skill]''Communication,'Servicing'and'Value'Delivery,'Customer'Experience' [Background]'TL/'NST/VP'XP'Preferred'
Requirement& p p
Communication' CRM' Customer'Experience'
Leadership&Development&Space& ✓ ✓ ✓
Specific&Questions&
'' Question&proposed& 1)'How'would'you'make'sure'that'most'of'our'experiences'delivered'('at'least'50%)'are'promoters?' What'kind'of'strategies'would'you'use'to'enhance'our'EP’s'experience?
p p
p p
p
[Knowledge/Skill]''Communication,'Servicing'and'Value'Delivery,'Customer'Experience' [Background]'TL/'NST/VP'XP'Preferred'
#'of'Completed' #'of'EPs'answering'their'final'LDA'
LEAD'Activities'for'EPs' LEAD'Guidance'and'follow'up''
LEAD'Manager'
Position&Name&
p p
Communication' CRM' Customer'Experience' Leadership'Development'
Leadership&Development&Space&
Requirement&
Position&KPI&
Position&JD&
✓ ✓ ✓ ✓
Specific&Questions&
LEAD&Manager
'' Question&proposed& 1)'How'would'you'make'sure'that'MoC'iGV'delivers'LEAD'to'our'EPs'during'the'exchange' experience?
✓
Each%Candidate%must%submit%the%application%package%named%as%AIESEC_MoC_iGV_Position% Name_LC/EI%Name_EN%Name_CN%Name%to%Meining%(meining.li@aiesec.net),%Daniel% (daniel.palacios@aiesec.net%)and%Kayan%(kayan1012.kwok@aiesec.net)%before%23:59%6th%of%Jan.% 2017.%No%late%application%will%be%accepted.%
Key&Notes ✓
You%can%create%your%own%design%(graphic%style%and%color%usage).%Make%sure%you%create%a%separate% file%for%all%requirements%needed.%We%will%be%expecting%3%PDF%files%(Answers%to%the%application% questionnaire,%Belbin%test,%MBTI).%
✓ Once%you%submit%your%application,%please%send%a%we#chat#message#to#Meining,%% %%%%%In%which%contains%“your%name+%position%name”.%
AIESEC&MoC&iGV&& NST&Application& Booklet