receive (v) [ri'si:v]: nhận

2. It is equipped with advanced technology and a spacious , pretty place for transaction . DẠY KÈM QUY NHƠN OFFICIAL 3.They are Mail and Parcel Services , EMS , Express Money Transfer , Phone Calls and Faxes , Messenger Call Services , Press Distribution 4. The staff are always thoughtful and courteous to the customers . d) Implementation (Tổ chức thực hiện)

Step 1: Explain—Provide a student-friendly description, explanation, or example of the new term. Step 2: Restate—Ask students to restate the description, explanation, or example in their own words. Step 3: Show—Ask students to construct a picture, symbol, or graphic representation of the term. Step 4: Discuss—Engage students periodically in structured vocabulary discussions that help them add to their knowledge of the terms in their vocabulary notebooks. ACTIVITY 3: PRACTICE (Hoạt động 3: Luyện Tập) a) Objectives (Mục tiêu)

Students learn to write a formal letter to express their evaluation of a service. b) Content (Nội dung)

2/. Task 1: ( Textbook page 107) The opening hours of the post office : It is too early when closing at 9 p.m . It would be much better if the post office opened until 11p.m so that customers can have more access to the services. The quality of the equipment: Thanh Ba Post office is a well-equipped and reliable address for the postal and telecommunication needs. The security conditions of the post office : The parking area of Thanh Ba Post office is not a good and security place / Although the parking area is large, it has no security guards. The attitudes of the staff : The staff are always helpful and polite to the customers / The attitude of the staff sometimes seems a bit cold and not very helpful Task 2: Write such a letter , using the ideas you discussed in Task 1(P.107) c) Products (Sản phẩm)

Dear Sir, I have been using the services provided by Thanh Ba Post Office for years and I am in response to your call for customers to express their satisfaction or dissatisfaction towards the post office services. Like many other customers, I find your post office a well equipped and reliable address. Firstly, I’m impressed by your spacious place for transaction, the seats are clean. Nine telephone boxes are always available so customers do not have to wait to make their call. More interestingly, I am satisfied with the price of the services. Although the packing area is large, it has no security guards and I sometimes feel insecure when leaving my motorbike there. And the last point I would like to comment on is the opening hours of the post office. I think it would be better if the post office opens until 11 p.m so that customers can have more access to your services. I know that you and your staff have done so far for the developmem of the post office. This letter is written in the hope that your post office will be a better place. Yours faithfully, Nguyen Le Ha