Susan Baldwin, Allie Beth Allman & Associates

Answers by Susan Baldwin, Executive Vice President baldwingroupdallas.com

Give us a brief history and overview of your company.

I have had the fortune of celebrating 20-plus years of residential real estate sales. I have enjoyed every minute. I love working with both local clients and also executives moving here from out of town. Over my career, I have averaged close to 50/50 on buyers and sellers, and I enjoy working with both equally.

What areas/neighborhoods do you specialize in?

My main areas are Park Cities, Preston Hollow, and North Dallas, but I do quite a bit in Plano, Frisco, and beyond (like Celina and McKinney), as well as in Southlake and Flower Mound.

How do your clients benefit from your background as an attorney?

Buying and selling a home has become more complicated and also more competitive. I practiced law for over 10 years in a transactional practice, mainly in commercial real estate. My background as an attorney and my negotiating skills are in use every day! I pay attention to detail and think through problem areas. My background helps me to keep calm under pressure and not lose my cool, something my clients tell me gives them confidence.

What are some of the top features today’s buyers are looking for in a home?

A home that is move-in ready is always in demand. I tell my buyers that there is an opportunity if you can find a home with a good layout that just needs a little tweaking. Work spaces for adults and kids are popular, as are pools and indoor/ outdoor living spaces. Kitchens where people can live and cook. And buyers always love a good closet!

How do you ensure client satisfaction?

I will do almost anything to make sure every transaction is a success. I will work through problems, listen to what my clients are telling me, and we will keep working until they are satisfied. Buying and selling a home can be stressful for many reasons, but there are very few instances where you can’t do something to make a client happy.