TOKYO // JAPAN
CONVENTION PROGRAMME
CONVENTION HOSTS
PART OF
7-9 OCTOBER 2019
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TOKYO, JAPAN // 7-9 OCTOBER 2019
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2
THE TRAVEL CONVENTION
Welcome to The Travel Convention On behalf of ABTA, it is my pleasure to welcome you to The Travel Convention 2019. LEAD PARTNER For many of you, this will be your first time visiting Tokyo. Home to ten million people and renowned for its deliciously fresh cuisine, popular culture, futuristic technology, and remarkable architecture, Tokyo is the ultimate megacity. Over 5,700 miles from the UK, it is the ideal location to host this year’s Convention and provides the unique opportunity for us to explore a new setting, culture and way of thinking. This year’s theme of Brave New World offers us the chance to debate
HEADLINE PARTNERS
the trends affecting our industry, ranging from geopolitical and social transformations, to environmental concerns, emerging innovations and changing consumer behaviours. We will be hearing from leading figures in Travel as well as external guest speakers, as they share their thoughts on adopting new approaches and daring to be brave in business. I know that you will be very warmly welcomed by our Host Partners: the Japan National Tourism Organisation, Japan Travel Agents Association, ANA – All Nippon Airways and Prince Hotels & Resorts, Travel Money Disrupter
and I would like to take this opportunity to thank them for their tremendous support. Finally, I wish you all an enjoyable time in Tokyo and encourage you
TRADE MEDIA PARTNER
www.thetravelconvention.com
www.abta.com
@TheTravelConv // #ABTAtokyo
@ABTAtravel
to explore this beguiling city and Japan more widely, either side of the Convention.
Mark Tanzer Chief Executive ABTA
3
TOKYO, JAPAN // 7-9 OCTOBER 2019
Welcome to Tokyo Team Japan (Japan National Tourism Organisation, Japan Association of Travel Agents, ANA – All Nippon Airways and Prince Hotels & Resorts) is delighted to welcome you to Tokyo for The Travel Convention 2019.
Tokyo is the gateway to Japan and we invite you to experience the abundance of cultural and culinary experiences our capital has to offer. Also, with a number of international sporting events taking place across the country in the next year, there has never been a better time to visit.
HOSTS
The combination of thousands of years of Japanese heritage and tradition with cutting edge architecture, design and fashion make Tokyo one of the most vibrant, exciting cities in the world. We hope you take the opportunity to discover the best of the old and the new, including exploring the Meiji Shrine and The Imperial Palace, stumbling across the city’s hidden ramen restaurants and sake bars, experiencing a traditional Japanese tea ceremony or shopping in the ultra-modern Ginza Six. If you have the time, we encourage you explore beyond the capital city, with ANA connecting travellers to over 50 destinations across Japan, and to experience Prince Hotels & Resorts, which has 43 properties located across the country. Those wanting to experience the old Japan can head to Japan’s original capital city, Kyoto, whilst those wanting to enjoy Japan’s relaxing beach resorts can head to Okinawa.
PART OF
We are very excited to be hosting The Travel Convention 2019 and hope you have a great time with us.
Tatsuya Endo Chairman, The Travel Convention 2019 Hosting Committee Senior Vice President, EMEA/General Manager, London, ANA – All Nippon Airways
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
5
TOKYO, JAPAN // 7-9 OCTOBER 2019
Programme of Events Monday 7 October
[pages 10-12]
Tuesday 8 October
[pages 14-20]
09:00-12:00
Half-Day Excursions*
Meiji-Jingu Shrine and Harajuku Walking Senso-ji Temple and Asakusa Walking
10:00-10:30
Lost in Translation
09:00-16:00
Full Day Excursions*
Zojo-ji Temple & Tokyo Tower and more Tokyo Sky Tree and more
10:30-10:55
Brave New World
10:55-11:15
A New World Order
10:00-15:00
Football Match*
11:15-11:40
It’s Now or Never
10:00-16:00
Walk or Cycle for your LifeLine*
11:40-11:50
ABTA LifeLine
13:00-16:00
Lead Partner Lunch*** 11:50-12:20
Coffee Break
18:30-19:30
ABTA Members Welcome Reception****
19:45-20:15
Opening Ceremony
11:50-12:20
Meet with ABTA
20:30-23:00
Welcome Party
Table 9, Shinagawa Prince Hotel
12:20-12:35
Protecting Our Planet and Our Industry
23:00-02:00
Convention Bar
Nine Bar, Shinagawa Prince Hotel
12:35-13:00
Retail Therapy: East Meets West
13:00-13:30
Every Second Counts
13:30-14:00
Hello World!
14:00-15:00
Destination Japan Lunch*
14:00-17:00
Tokyo DIY
15:00-16:30
Destination Japan Seminar*
Chris Ship
18:30-20:00
Meet the Media*
Mark Tanzer
20:30-22:30
Convention Supper Club*
23:00 onwards
Convention Bar
Paul Flatters and Sarah Morris Peter Foster
ZOZO Park Honda Dr Gabrielle Walker
Imperial Palace Gardens and Beyond
[pages 14-20]
08:00-09:15
Travel Weekly Business Breakfast***
08:30-09:15
ABTA Press Briefing**
09:30-14:00
Business Sessions
09:30-09:40
Welcome and Introduction
09:40 -09:55
Opening Remarks
09:55-10:00
Global Britain: Global Japan
Derek Jones
Level 2, Pamir Convention Center Foyer
Kihinkan Guest House
Konron, Level 3, Pamir Convention Center
Tuesday 8 October
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
Marcel Theroux
Aoba, Level 2, Pamir Convention Center
Matsuba, Level 2, Pamir Convention Center
Konron, Level 3, Pamir Convention Center
H.E. Paul Madden
Wakashiba, Level 2, Pamir Convention Center Tim Williamson Champa Magesh Jo McCrostie and Somi Arian Dr Peter Collett Hokushin, Level 3, Pamir Convention Center
Aoba, Level 2, Pamir Convention Center Happo-En Gonpachi Restaurant, Roppongi Hills Nine Bar, Shinagawa Prince Hotel
THE TRAVEL CONVENTION
Wednesday 9 October
[pages 20-28]
Wednesday 9 October
[pages 20-28]
Konron, Level 3, Pamir Convention Center
12:15-12:30
New Money
Chris Ship
12:30-12:55
Making Global Local
Julia Longbottom
12:55-13:20
The Future of Travel in a Brave New World
13:20-13:50
Go Beyond
13:50-14:00
Chairman’s Closing Remarks
14:00-14:05
Destination 2020 Launch
14:05
Conventions Business Sessions Close
14:15-17:00
Tokyo DIY
15:30-17:00
Ten Pin Bowling*
20:15-23:00
Farewell Party
Hiten Banquet Hall, Grand Prince Hotel New Takanawa
23:15-02-00
Convention Bar
Nine Bar, Shinagawa Prince Hotel
09:30-14:05
Business Sessions
09:30-09:40
Welcome Back
09:40-09:50
In Conversation with…
09:50-10:20
Face to Face with Andy Duncan
10:20-10:50
Customer Happiness and Sustainable Change
10:50-11:20
The Rise of the Conscience Traveller
Andy Duncan Patrick Marsden José Aragão Simon King Tony Roberts Richard Sofer
Alistair Pritchard Philippe Gas Stuart Leven Garry Wilson Moderated by Lucy Huxley Victoria Gosling OBE Alistair Rowland Chris Ship
Nikki White 11:20-11:45
Innovative Thinking
11:45-12:15
Coffee Break
11:45-12:15
Meet with ABTA
* **
advance booking required media only
Dr Dee Waddell Level 2, Pamir Convention Center Foyer
Wakashiba, Level 2, Pamir Convention Center
Shinagawa Prince Hotel
*** by invitation only **** ABTA Members only
ABTA reserves the right to change the programme as outlined in this brochure. ABTA is happy for private events to take place during the Convention, provided they do not clash with the Business Sessions, Refreshment Breaks, Opening Ceremony, Welcome Party, Farewell Party or Convention Bar. Any company hosting a private event that clashes with the official programme will be barred from attending future Travel Conventions.
7
GO
EAST MEETS WEST INTRODUCING NEW LUXURY FIRST CLASS AND BUSINESS CLASS CABINS
ANA, Japan’s largest 5-Star airline*, have collaborated with famed Japanese architect Kengo Kuma and British designers Acumen to create new First Class ‘THE Suite’ and Business Class ‘THE Room’, debuting on the direct daily London–Tokyo route. Inspired by Japanese heritage and British design, the new luxury cabins are each complete with a private door, large 4K monitor and specially crafted dining facilities. ‘THE Room’ also now offers double the seat width compared to previous Business Class seats, creating unrivalled space in harmony with ANA’s award winning 5-Star service—connecting you in comfort to over 50 destinations across Japan and beyond.
We Are Japan. ana.co.uk
*
#WeAreJapan
By passenger numbers across all Japanese carriers
THE TRAVEL CONVENTION
Theme From Japan’s pioneering work in technology and science, such as its advances in robotics and artificial intelligence, to its unique popular culture, including manga (Japanese comics) and anime (Japanese animation) – as an innovation leader, Japan has been introducing the world to cutting-edge products and ideas for years. From drastic geopolitical to social and economic transformations, our world is constantly altering. Globalisation and increasing competition are accelerating the speed of change, whilst technological advancements are continually transforming the experiences available to consumers. Our customers are choosing to travel for different reasons and we are increasingly seeing the rise of the conscience traveller, as environmental concerns influence holiday choices. Whilst we are confident updating our smartphones and systems, updating our core habits, attitudes and beliefs is harder. Instead, we tend to follow familiar patterns and daily routines. But as the world changes, so must we. Going forward into 2020 and beyond, it is paramount that we broaden our horizons and dare to be bolder, braver and open to new possibilities. This year’s Travel Convention in Tokyo provides the ideal location for us to explore what we can learn from the East; what we could do differently as an industry, as well as individuals, to adapt, grow and prosper in this ever-changing world.
Key Pillars The Travel Convention is themed to ensure it carries a consistency of message and relevancy, with the programme developed around: Our World, Our Industry and Your Business. This year’s business sessions will focus on the theme Brave New World, through a lens of what’s intriguing, what’s inspiring, and what’s challenging?
With this year’s business sessions based around the theme Brave New World, you will hear from companies and individuals who are adopting new and exciting approaches, pushing boundaries and driving change. We trust they will leave you feeling inspired and unafraid to explore new ways to view what lies ahead.
Pamir Convention Center The business sessions will take place at the Pamir Convention Center, which is linked to
what’s going on and what lies ahead? the issues and emerging trends affecting the industry best business practice and innovations coming down the line quality networking with fellow delegates
the Grand Prince Hotel New Takanawa.
9
TOKYO, JAPAN // 7-9 OCTOBER 2019
Monday 7 October 09:00-16:00
Sponsored by
10:00-15:00
Optional Excursions* Discover Tokyo through a range of half-day and full day excursions. Highlights include trips to Senso-ji Temple, Meiji-Jingu Shrine, Tokyo Skytree, Asakusa, Tokyo Tower, and many other cultural hotspots.
Football Match* ZOZO Park Honda
Sponsored by
Cheer along the players of team ‘White Hart Associates’ and team ‘First Data’ at this year’s 11-a-side match at ZOZO Park Honda. Transfers for players and spectators will depart from the Convention hotel at 09:15 and will return to the hotel at 15:00.
10:00-16:00
Walk or Cycle For Your LifeLine* Get a taste of all that this spectacular city has to offer through a guided walking or cycling tour. With all proceeds going to ABTA’s charitable trust, delegates will visit wonderful sites in Tokyo such as Kitanomaru Park, The Imperial Palace and Gardens, Hachobori, Nihombashi and Sumida River.
Sponsored by
Sponsored by Avis Budget Group, both tours will conclude with a light lunch and refreshments. Transfers will depart from the Convention hotel at 09:15 and will return to the hotel at 16:00.
*Advance booking is required. For last minute availability, please email moreinfo@thetravelconvention.com
TOKYO, JAPAN // 7-9 OCTOBER 2019
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
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TOKYO, JAPAN // 7-9 OCTOBER 2019
Monday 7 October 18:30-19:30
ABTA Members Welcome Reception
20:30-23:00
Kihinkan Guest House
Table 9, Shinagawa Prince Hotel
ABTA Members, ABTA’s Board and Senior Leadership Team are invited to attend a special Welcome Reception at Kihinkan Guest House to mark the beginning of this year’s Travel Convention.
This year’s Convention Welcome Party, hosted by the Japan National Tourism Organisation, will take place at the spectacular Table 9 restaurant on the top floor of the Shinagawa Prince Hotel. Designed by Yasuhiro Koichi, this breathtaking venue encapsulates many unique elements of Shinagawa in its design from the Edo period to the present and offers stunning floor-to-ceiling panoramic views over Tokyo.
The Kihinkan Guest House is located next to the original Grand Prince Hotel Takanawa.
Hosted by
ABTA Members only
19:45-20:15
Hosted by
Welcome Party
Following the close of the Opening Ceremony, delegates should make their way to the Shinagawa Prince Hotel, which is only a 10-minute walk away.
Opening Ceremony Konron, Level 3, Pamir Convention Center
The Opening Ceremony will welcome all delegates to Tokyo, highlighting what makes this city such a fantastic place to visit. Guests will enjoy traditional Japanese entertainment, including a Lion Dance and Japanese Sake Barrel Ceremony “Kagami Biraki”. The event will also include a few words of welcome from Team Japan representatives (Japan National Tourism Organisation, Japan Association of Travel Agents, ANA – All Nippon Airways, and Prince Hotels & Resorts). The Pamir Convention Center can be accessed from the Grand Prince Hotel New Takanawa.
From 23:00
Nine Bar, Shinagawa Prince Hotel
Sponsored by
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
Convention Bar
Stay at Table 9 and the adjacent Nine Bar for the first official Convention Bar. Featuring panoramic views of Tokyo, including the iconic Tokyo Tower, this is the perfect venue for some late-night networking.
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TOKYO, JAPAN // 7-9 OCTOBER 2019
Tuesday 8 October 08:00-09:15
Organised by
By invitation only
08:30-09:15
Invited media only
09:30-14:00
Travel Weekly Business Breakfast
09:40-09:55
Opening Remarks
Aoba, Level 2, Pamir Convention Center
Mark Tanzer, Chief Executive, ABTA
Travel Weekly Business Breakfasts focus on the pressing issues facing the travel industry, with speaker line-ups including senior executives from within the industry and related sectors.
ABTA’s Chief Executive, Mark Tanzer, will share his own perspectives on this year’s Convention theme and reflect on some of the significant events and trends the travel industry has experienced over the past twelve months.
The subject and panel for this special invitation-only Travel Convention Business Breakfast were being confirmed as this Convention Programme went to press, with Travel Weekly planning an agenda to deliver timely and relevant business insights for the industry’s decision makers.
09:55-10:00
H.E. Paul Madden, Ambassador, British Embassy Tokyo
Her Britannic Majesty’s Ambassador to Japan since 2017, H.E. Paul Madden CMG will offer a few words of welcome to delegates attending the Convention. In his position, Paul is responsible for the direction and work of the British Embassy Tokyo and the Consulate General in Osaka, including political work, foreign policy and security, trade and investment, press and cultural relations, as well as visa and consular services.
ABTA Press Briefing Matsuba, Level 2, Pamir Convention Center
Business Sessions Konron, Level 3, Pamir Convention Center
Doors open at 09:20
Global Britain: Global Japan
10:00-10:30
Lost in Translation Marcel Theroux, Novelist and Broadcaster
09:30-09:40
Welcome to Japan Chris Ship, Moderator
Chris Ship, the Royal Editor at ITV News, returns to moderate the Convention’s business sessions for the fourth time. Chris will welcome delegates to The Travel Convention and set out the intention and context for this year’s Convention theme: Brave New World.
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
Japan is notorious for its complex etiquette. From knowing when to bow and take your shoes off, to how to accept a gift or exchange business cards, the nuances of its culture can appear mystifying to an outsider. Marcel Theroux will provide an intriguing session on Japan’s unique customs as he shares his experiences travelling throughout the country in search of the Japanese aesthetic principle ‘wabi-sabi’.
14
THE TRAVEL CONVENTION
Tuesday 8 October 10:30-10:55
Brave New World Paul Flatters, Co-Founder and Chief Executive Officer, Trajectory Partnership Sarah Morris, Associate, Trajectory Partnership
In this session, Paul Flatters, the Co-Founder and CEO of Trajectory Partnership, and Sarah Morris, an Associate at Trajectory Partnership, will draw on their experience of macro trends analysis to highlight new challenges and opportunities facing businesses and make the case for being brave in responding to them. One focus will be on meeting the needs of the new generation of travellers who are just about to join the market. This is a generation that has grown up in an age when the benefits of globalisation have been called into question as never before. This generation know they are powerful and they are not afraid to use their power, often deploying the latest tech tools in doing so. Earning their trust will require brave new strategies for travel businesses.
10:55-11:15
A New World Order Peter Foster, Europe Editor, The Telegraph
With access to some of the most important figures across business, politics and leadership around the world, The Telegraph’s Europe Editor, Peter Foster, will reflect back on his predictions for Britain’s future in Europe which he made when addressing delegates during the 2017 Travel Convention and share his views on the ever-changing political landscape, the changing face of nationalism and the opportunities that a post-Brexit world will present.
FOLLOW US ON TWITTER @TheTravelConv #ABTAtokyo
TOKYO, JAPAN // 7-9 OCTOBER 2019
Tuesday 8 October 11:15-11:40
It’s Now or Never
11:50-12:20
ABTA colleagues will be available during the Convention to meet with delegates. You can either drop by Wakashiba on level 2 or pre-book an appointment by emailing membersinfo@abta.co.uk.
Dr Gabrielle Walker, Writer and Broadcaster
Sponsored by
11:40-11:50
From rising sea levels and acidic oceans ruining natural landscapes to hotter temperatures threatening to shorten winter sport seasons, climate change is set to transform the travel and tourism industry. Consumer behaviours are changing as risk-related factors such as the likelihood of a major storm or a flood are taken into account when deciding on future holiday destinations. This session will explore the biggest threats our industry faces, the shifting flows of tourism and the exciting new technologies and initiatives starting to emerge. Gabrielle will also address how the travel sector can play an active role in protecting our planet and prepare for what lies ahead.
The Chair of ABTA LifeLine will launch this year’s Convention LifeLine cause.
11:50-12:20
12:20-12:35
Coffee Break
Head down to level 2 to enjoy light refreshments, courtesy of our Local Partners (shown below), and take the opportunity to network with fellow delegates.
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
Protecting Our Planet and Our Industry Tim Williamson, Customer Director, Responsible Travel
There is no doubt that the travel and tourism industry has to flex every institutional muscle it has available in order to reduce the speed of global warming. In his session, Tim Williamson, the Customer Director at Responsible Travel – an activist travel company offering over 6,000 responsible holidays from 400 holiday providers around the world – will address what our industry urgently needs to do now to protect our planet and our industry, and shape a better future.
ABTA LifeLine Derek Jones, Chair, ABTA LifeLine
Meet with ABTA
12:35-13:00
Retail Therapy: East Meets West Champa Magesh, Executive Vice President, Retail Travel Channels and Managing Director EMEA, Amadeus
With the rise of ‘new retail’, where shopping is no longer the same as buying and no two consumer experiences are the same, travel retailing today combines bricks and mortar, technology enablers and human intelligence to deliver to customers a physical, digital and human experience. From changes in the way business and leisure travel is distributed, to diverse cultural needs in different locations, how can travel companies embrace the complex world of Travel retail where on and offline differentiation is outdated? Champa Magesh, who prior to her new global role was Senior Vice President of Retail Travel for Amadeus in the Asia Pacific region, is ideally placed to explore retailing in the 21st Century including the latest tech trends in the East, and what the West can learn from them.
THE TRAVEL CONVENTION
Tuesday 8 October 13:00-13:30
Every Second Counts
14:00-15:00
Delegates (who have pre-booked) are invited to attend the Destination Japan Lunch, so whether you are staying for the Destination Japan Seminar or heading out to explore Tokyo, you are welcome to enjoy a Taste of Japan, courtesy of the Tokyo Metropolitan Government.
Jo McCrostie, Creative Director, Global, the Media & Entertainment Group Somi Arian, Founder, Smart Cookie Media
In today’s noisy world, it is becoming increasingly hard to connect with customers as businesses compete for consumer attention. Facebook now defines a video view as three seconds and the Interactive Advertising Bureau a viewable impression when at least 50% of an ad appears on screen for more than one second. This short attention span, particularly among the younger generation, will require Travel businesses to use creativity to communicate messages in a matter of seconds – but how can you capture attention, humanise your brand and make lasting connections in such a short time frame? And what should Travel brands be doing to engage with millennials and Gen Z in A Brave New World? Jo McCrostie, award-winning Creative Director at Global, the Media & Entertainment Group, and Somi Arian, Founder of Smart Cookie Media, will explore the benefits of thinking creatively and daring to adopt imaginative strategies when connecting to audiences.
13:30-14:00
Hello World! Dr Peter Collett, Behavioural Psychologist
A person’s body language can unconsciously reveal what they think and feel. Behavioural psychologist, Dr Peter Collett, has analysed the gestures of politicians and celebrities ranging from Boris Johnson, Donald Trump, Barrack Obama, Angela Merkel and Kate Winslet. In his session, Peter will decode the fascinating intricacies of body language and speech around the world as he shares the clues to understanding people’s deepest thoughts.
Destination Japan Lunch*
14:00-15:00
Meet with ABTA Another opportunity to catch up with the ABTA team. You can either drop by Wakashiba on level 2 or pre-book an appointment by emailing membersinfo@abta.co.uk.
15:00-16:30
Sponsored by
Destination Japan Seminar Aoba, Level 2, Pamir Convention Center
This lively afternoon seminar, moderated by Lucy Huxley, Travel Weekly Group’s Editor in Chief, is for everyone with an interest in the wide range of holiday options now available in Japan and how to market these to the UK traveller. It will provide an intriguing insight into what makes Japan so special, as well as Japan’s aspirations for the UK market and the countless opportunities that are on the horizon. See page 19 for further details.
Tokyo DIY For those of you not attending the Seminar, take the opportunity to explore Tokyo DIY style. Our Headline Partner InsideJapan Tours has provided a selection of ideas to get you started. Visit the DIY section of the app or website for further details.
*Advance booking is required. For last minute availability, please email moreinfo@thetravelconvention.com
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JAPAN : THE ROAD LESS TRAVELLED T uesday 8th O c tober 3pm – 4. 3 0pm A o b a , L e v e l 2 o f t h e Pa m i r C o n v e n t i o n C e n t e r
D i s c o v e r
s o m e
o f
J a p a n ’s
b e s t
k e p t
s e c r e t s
THE TRAVEL CONVENTION
Destination Japan Seminar
Tuesday 8 October
The number of inbound travellers to Japan has soared in recent years, and Japan remains a fast growing tourist destination. Whilst there has been a particular surge in visitors from East Asian economies including China, South Korea, Taiwan and Hong Kong, Japan’s aim is to grow its tourism from Europe and particularly from the UK. This seminar, which will be moderated by Travel Weekly Group’s Editor in Chief, Lucy Huxley, is the ideal opportunity for the UK travel industry to learn more about this intriguing destination, and the countless opportunities that are on the horizon.
Location Aoba, Level 2, Pamir Convention Center Sponsored by
Get Beneath the Surface
Japan: The Road Less Travelled
Tyler Palma, the head of InsideJapan Tours’ Tokyo office, will provide a
With Japan’s popularity rapidly expanding in the UK market, travellers
fascinating insight into what’s new, what’s exciting, what makes Japan
are looking for previously unexplored destinations to include in their
so special and what’s hot for 2020. He will be joined by InsideJapan’s
itinerary. Adam Forsdike, who represents Setouchi Tourism Authority,
Agent Sales Manager, Matt Spiller, who will share his expertise on the
Visit Hiroshima, Visit Miyagi and the Kyushu Tourism Authority in the
wide range of products available for travellers and how to sell Japan to
UK, will share some of the off-the-beaten-track activities that can be
the UK consumer.
experienced on the road less travelled.
Speakers
Speaker
Tyler Palma, Tokyo Office Manager, InsideJapan Tours
Adam Forsdike, Travel Trade Manager, Black Diamond
Matt Spiller, Trade Sales Manager, InsideJapan Tours and InsideAsia Tours
Cruising Asia
Opportunity Knocks
Asia is rapidly becoming a popular cruise ship destination, offering
Ben Ross, Telegraph Travel’s Deputy Head of Travel, will lead the final
travellers a wealth of new experiences. Cruise lines are developing rich
panel session exploring the growing consumer interest in Japan and
itinerates, which enable customers to travel to a vast range of places, visit local festivals, world heritage sites and immerse themselves in the
Our Vision On behalf of the Japan National Tourist Office, Mamoru Kobori will
local cultures. In conversation with Lucy Huxley, our panel of cruise
Moderator
experts will explain what makes Asia such an appealing holiday choice,
Ben Ross, Deputy Head of Travel, The Telegraph
as well as the exciting range of opportunities now available in the
Panel
APAC region.
Alastair Donnelly, Co-Founder, InsideJapan Tours and
explain Japan’s vision for tourism growth from Europe; its ambitions for the UK market and how this vision will be supported over the next five years. Speaker Mamoru Kobori, Senior Adviser, Japan National Tourist Office
how the UK travel industry can harness its full potential.
Panel Ben Bouldin, Associate Vice President and Managing Director, Royal Caribbean International Tony Roberts, Vice President – UK and Europe, Princess Cruises Jo Rzymowska, Vice President and Managing Director UK, Ireland and Asia, Celebrity Cruises Peter Shanks, Managing Director, Silversea Cruises
Inside Travel Group Giles Hawke, Chief Executive Officer, Cosmos Lisa McAuley, Managing Director – Tour Operations, Gold Medal/Travel 2 Julie Murphy, Country Manager – UK and Ireland, ANA – All Nippon Airways Ruairidh Roberts, Industry Head, Google
19
TOKYO, JAPAN // 7-9 OCTOBER 2019
Tuesday 8 October 18:30-20:00
Sponsored by
Meet the Media*
09:30-14:05
Business Sessions
Happo-En
Konron, Level 3, Pamir Convention Center
Join the UK’s top travel media attending this year’s Convention for an informal networking reception. The ever-popular reception, sponsored by G Adventures, will include a visit to the Japanese Gardens of Happo-En. Home to centuries-old bonsai trees, a koi pond and beautiful foliage, the well-manicured grounds are an exquisite example of Japanese natural beauty.
Doors open at 09:20
Transfers for the Media and those with tickets for this event will depart from the Convention hotel at 18:15 and will leave the venue at 20:00. 20:30-22:30
Wednesday 9 October
09:30-09:40
Welcome to Day Two Chris Ship, Moderator
09:40-09:50
In Conversation With... Julia Longbottom, Director of Consular Affairs, Foreign & Commonwealth Office
Convention Supper Club* Gonpachi Restaurant
Enjoy a night of delicious cuisine with travel peers at this year’s Convention Supper Club. The Supper will take place at the Gonpachi Restaurant in Roppongi Hills. A bustling authentic Japanese eatery, Gonpachi is world famous for being the restaurant on which Quentin Tarantino modelled the set of one of his famous “Kill Bill” fight scenes.
Julia Longbottom is responsible for the delivery of the UK’s consular services globally. She has experience working in various Asia-focused roles within the Diplomatic Service and has worked overseas in Tokyo, Warsaw and The Hague. In conversation with Chris Ship, Julia will share fascinating insights from her experience of working in Japan as well as talking about the FCO’s role in helping British people in difficulty overseas; how they are working to reduce the number of preventable incidents abroad and their preparations for the travel-related implications of Brexit.
Transfers for ticket holders will depart from the Convention hotel at 20:00 and will leave the venue at 22:30. 23:00-02:00
Sponsored by
Convention Bar Nine Bar
Tuesday’s Convention Bar will return to the 39th floor of the Shinagawa Prince Hotel with its breath-taking panoramic views of the city.
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
*Advance booking is required. For last minute availability, please email moreinfo@thetravelconvention.com
20
Š Norman Blaikie
Tailormade Travel & Small Group Tours from the Japan travel specialists.
Get beneath the surface
www.insidejapantours.com
TOKYO, JAPAN // 7-9 OCTOBER 2019
Wednesday 9 October 09:50-10:20
Face to Face with Andy Duncan
10:50-11:20
Andy Duncan, Chief Executive Officer, Travelopia
Our customers are choosing to travel for different reasons and we are seeing the rise of the conscience traveller, as environmental concerns increasingly influence holiday choices. Travellers are asking more questions about the social and environmental impacts of their stay before making a decision about where to visit. Millennials and Gen Z travellers are looking for more sustainable holiday experiences and ways to travel that reduce their carbon footprint, and there is an increasing demand for destinations and companies to implement good animal welfare practices. In this session, we will talk to a range of travel companies about the moves they are making to address the rise of the conscience traveller and the many ways that customers, travel companies and communities can all benefit from responsible tourism.
Andy was appointed the new Chief Executive Officer of Travelopia in 2018. He is a transformational CEO who has delivered significant growth, market leadership and strategic change in a variety of industries and sectors. Prior CEO roles include Channel 4, Camelot and H R Owen. He was also a Board Director at the BBC and Unilever, and was the first ever Chair for Freeview. In conversation with Chris Ship, Andy will share his travel-outsider vision for the business, also addressing the hottest issues for travel at the time of the Convention.
10:20-10:50
The Rise of the Conscience Traveller
Customer Happiness and Sustainable Change Patrick Marsden, Head of Travel, MaCher
This session will see Patrick Marsden, the Head of Travel at MaCher – the environmental and social consultancy – share MaCher’s social experimental psychological research about happiness during the customer journey. It may be a surprise to many to learn when guests are experiencing the most happiness during the consumption of experiential products, such as travel – information that can be useful in improving guest adoption of sustainable changes. In this fast-paced, research backed and thought-provoking session, Patrick will explain how many of their clients have successfully removed single use plastic products without degrading the guest experience, and the vital role a network can play in driving change.
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
José Aragão
Simon King
Tony Roberts
Richard Sofer
Nikki White
Senior Product Manager, Turismo De Portugal
Director and Co-Founder, InsideJapan Tours and Inside Travel Group
Vice President UK and Europe, Princess Cruises
Commercial Business Development Director, TUI
Director of Destinations and Sustainability, ABTA
THE TRAVEL CONVENTION
Wednesday 9 October 11:20-11:45
Innovative Thinking Dr Dee Waddell, Global Managing Director, IBM Global Travel and Transportation Industries
With personalisation essential and new technologies transforming the experiences available to consumers, what is the future for innovation in travel? In this session, we will hear from Dee Waddell, who enjoys deep and extensive leadership experience in the industry, about the importance of being bolder, braver and open to new possibilities as we move forward into 2020 and beyond. A US native who lived in Japan for six years, Dee will share his thoughts on what we can expect to impact on businesses in the West sooner rather than later, and discuss how adopting new and exciting approaches, pushing boundaries and driving change is paramount.
11:45-12:15
Coffee Break
Head to level 2 for another opportunity to network with fellow delegates over light refreshments, kindly provided by our Local Partners.
11:45-12:15
The World’s Premier Chauffeured Services Carey is the world’s leading provider of chauffeured services and ground transportation logistics management. With an exclusive global network spanning more than 1,000 cities worldwide, Carey offers unrivalled safety, consistent service standards and innovative travel technology for both travellers and arrangers.
For further information, please contact Rachelle Piper, rachelle.piper@carey.com
Meet with ABTA A further opportunity to catch up with the ABTA team in Wakashiba on level 2.
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Reservations email: reservations.emea@carey.com Reservations phone: +800 8600 5691 or +44 20 8326 7600 Website: www.careyuk.com
TOKYO, JAPAN // 7-9 OCTOBER 2019
Wednesday 9 October 12:15-12:30
12:30-12:55
New Money
12:55-13:20
The Future of Travel in a Brave New World
Alistair Pritchard, Lead Partner (Travel), Deloitte
Moderated by Lucy Huxley, Editor in Chief, Travel Weekly Group
Over the past year, some of the world’s biggest tech firms have showed increased interest in the potential uses and application of cryptocurrency. With Facebook announcing plans to launch Libra within a year, effectively allowing up to 2.4 billion users to send money to others or make purchases easily and cheaply, Yahoo purchasing 40% of the Japanese crypto exchange, Taotao, for an estimated 2 billion yen ($19 million) and Google launching new crypto-related search tools, ‘new money’ is set to be propelled into the mainstream. Alistair Pritchard, Deloitte’s Lead Partner for Travel, will explore the possible impacts of new money on the travel industry, and what we will have to do to evolve and adapt to take full advantage of the opportunities it provides.
As we approach the close of this year’s Travel Convention, industry leaders will share their views on the future of travel. From innovating through products and technology to reimagining their approach to sustainability or reinventing the experiences they offer the holidaymaker, the panel will discuss some of the exciting innovations that are coming down the line and what we can do differently to grow and prosper.
Making Global Local Philippe Gas, President and Managing Director, Walt Disney Attractions Japan 13:20-13:50
The experts in product innovation and adaption designed to ensure continued appeal to audiences around the world are Disney, whose theme park and resort concepts in Paris, Shanghai and Tokyo enjoy their own unique identity while remaining authentically Disney. This session will see Philippe Gas, the President and Managing Director of Walt Disney Attractions Japan, take you behind the scenes at the ‘Happiest Place on Earth’. From offering subtly different selections of food, rides and layout to cater for local needs, to navigating international laws and legislation or dealing with staff around the globe, Philippe will explore the opportunities, challenges and pitfalls for global companies looking to establish themselves as a part, rather than an interpretation, of a culture and its people.
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
Stuart Leven
Garry Wilson
Vice President, EMEA and Managing Director, Royal Caribbean International
Chief Executive Officer, easyJet Holidays
Go Beyond Victoria Gosling OBE, Chief Executive Officer, GB Snowsport
Victoria Gosling OBE, the CEO of GB Snowsport, has had an outstanding career to date. Having played a pivotal role in spearheading the Invictus Games in 2014 and then as the CEO of the 2016 Invictus Games in Orlando, she is an advocate for achieving the seemingly impossible. From her journey through the Royal Air Force as Group Captain, to her ambitious vision to lead Britain to become a top five nation in winter sport by 2030, Victoria has operated in numerous challenging environments. Her closing address will empower you to be resilient, brave and willing to challenge the status quo.
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THE TRAVEL CONVENTION
T H I S I S Y O U R P E R F E C T D AY Throw away your perceptions about what’s possible on a holiday, as you discover the ultimate globe-trotting adventure. We’ve got 27 remarkable ships, sailing to over 250 of the world’s most breathtaking destinations, including our very own private island, Perfect DaySM at CocoCay®. It’s a one-of-a-kind place with thrills and chills galore. Picture sky-high waterslides, infinite waves, swim up bars and luxury overwater cabanas. This is how to holiday, exclusively with Royal Caribbean®. Book now at royalcaribbean.co.uk
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TOKYO // 7-9 OCTOBER 2019
TRAVEL
The UK’s largest travel publisher 26
THE TRAVEL CONVENTION
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TOKYO, JAPAN // 7-9 OCTOBER 2019
Wednesday 9 October 13:50-14:00
14:00-14:05
Chairman’s Closing Remarks
15:30-17:00
Ten Pin Bowling*
Alistair Rowland, Chairman, ABTA
Shingawa Prince Hotel Bowling Alley Level 2
Alistair Rowland, ABTA’s Chairman brings the 2019 Travel Convention to a close.
Just a short walk from the Convention hotel, the Shinagawa Prince Hotel features a mind dazzling 80-lane Bowling Alley. Come and support ABTA LifeLine and enjoy a friendly game of ten pin bowling with industry friends.
Destination 2020 Launch
Sponsored by
The much-anticipated reveal of next year’s host destination. Where will it be?
Tokyo DIY
20:15-23:00
Hosted by
Each bowling team will also receive a pitcher of beer and one tub of scrumptious popcorn, courtesy of Holiday Extras. Additional refreshments can be purchased from the Food Court opposite the bowling alley.
Farewell Party Hiten Banquet Hall
As the Tokyo Convention draws to a close, join fellow delegates and our Farewell Party hosts, ANA – All Nippon Airways and East Japan Railway Company, in the Hiten Banquet Hall of the Grand Prince Hotel New Takanawa for a final night to remember.
23:00-02:00
Convention Bar Nine Bar
Another opportunity to explore Tokyo through a ‘Do it Yourself’ approach. Our Headline Partner InsideJapan Tours has provided a selection of ideas
Sponsored by
to get you started. Visit the DIY section of the app or website for further details.
The final Convention Bar will take place at the Nine Bar on the 39th floor of Shinagawa Prince Hotel. This will be the final chance to network with industry peers in a relaxed setting and experience stunning views over night-time Tokyo before you head home, or further afield to explore Japan.
*Advance booking is required. For last minute availability, please email moreinfo@thetravelconvention.com
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
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The Amazon of travel cash.
TOKYO, JAPAN // 7-9 OCTOBER 2019
Pre & Post Convention Activities Either side of the Convention, delegates can take part in a range of excursions, tours, FAM Trips, social events and England Rugby packages, which have all been designed to help you have a memorable experience in Japan.
3-6 October
10-12 October FAM Trip: Ryokan Stay in Hakone*
FAM Trip: Golden Route*
FAM Trip: Nature and History*
4-6 October FAM Trip: Ryokan Stay in Hakone*
10-17 October Get Beneath the Surface Tour
5 October
FAM Trip: Golden Route 14:00-20:00
Spectrum of the Seas Ship Visit*
17:00-19:00
Rugby World Cup Match – England v Argentina*
12 October 17:15-19:15
Rugby World Cup Match: England v France*
6 October 09:00-12:00 Excursion One: Excursion Two:
09:00-16:00 Excursion Three: Excursion Four:
Half-Day Excursions* Meiji-Jingu Shrine and Harajuku Walking Senso-ji Temple and Asakusa Walking
13 October 19:45-21:45
Rugby World Cup Match: Japan v Scotland*
Full Day Excursions* Zojo-ji Temple & Tokyo Tower and more Tokyo Sky Tree and more
*Advance booking is required.
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
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TOKYO, JAPAN // 7-9 OCTOBER 2019
ABTA – The Travel Association ABTA has been a trusted travel brand for over 65 years. Our purpose is to support and promote a thriving and sustainable travel and tourism industry and to help our Members’ customers travel with confidence. The ABTA brand stands for support, protection and expertise. This means consumers have confidence in ABTA and a strong trust in ABTA Members. These qualities are core to us as they ensure that holidaymakers remain confident in the holiday products that they buy from our Members. We help our Members and their customers navigate through today’s changing travel landscape by raising standards in the industry; offering schemes of financial protection; providing an independent complaints resolution service should something go wrong; giving guidance on issues from sustainability to health and safety and by presenting a united voice to government to ensure the industry and the public get a fair deal.
Brand and Business Development
Financial Protection and Financial Services
Claire Biddle Partnerships Manager
Naimish Purohit Manager, Financial Protection
Alice Catterall Head of Events and Partnerships
Nashita Luchmun Manager, Membership, Risk and Financial Protection
Darren Hewitt Communications Executive Victoria Jamieson Senior Manager, Member Engagement Emily Jones Media and PR Manager Mark Perry Senior Events Executive
Meet with ABTA
Tom Sommerfelt Senior Media Relations Executive
ABTA provides a variety of services from free legal advice, financial protection solutions and crisis management guidance to providing marketing materials to increase your profile and sales. Whether you want to pop by and say hello over a coffee, or learn more about how we can provide business support to your company, take advantage of meeting some of the ABTA team in person at the Convention. ABTA colleagues will be available during the Convention to meet delegates at the following times. You can either drop by or pre-book an appointment by sending us an
Matt Turton Account Director, Conferences and Events
Destinations and Sustainability Clare Jenkinson Senior Destinations and Sustainability Manager
email at membersinfo@abta.co.uk. Tuesday 8 October
Wednesday 9 October
11:50-12:20
Wakashiba, Level 2
11:45-12:15
14:00-15:00
Wakashiba, Level 2
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
Wakashiba, Level 2
ABTA LifeLine Trudie Clements Director ABTA LifeLine
Esther Riske Membership Onboarding Manager Ian Hall Head of Travel Insurance
Finance and Resources Sabrina Regis-Rocher Financial Controller Stuart Parker Head of Operations and Delivery
Legal Services Susan Deer Senior Solicitor Daryl Nurthen Manager, Member Support
Public Affairs Luke Petherbridge Head of Public Affairs
THE TRAVEL CONVENTION
Meet the Team Senior Leadership Team
Mark Tanzer Chief Executive
Victoria Bacon Director of Brand and Business Development
Simon Bunce Director of Legal Affairs
Carolyn Watson Director of Finance and Resources
Nikki White Director of Destinations and Sustainability
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THE TRAVEL CONVENTION
Lead Partner
Telegraph Travel is where our award-winning journalists take you on an exhilarating journey through inspiring lands to discover holidays and experiences that are perfectly suited to you. It is the home of the UK’s highest-quality, inspirational travel journalism and carefully crafted storytelling: news, features, advice, interviews, first person stories, analysis, comment, data and interactive tools from the best writers in the business. The trust our readers have in Telegraph Travel is based on the faces in our pages and the expertise they embody – our readers love nothing more than a recommendation from experts they recognise and trust. We aim to help our readers make the most of life, spend their money wisely, broaden their horizons, laugh, marvel and thoroughly enjoy their well-earned time off. We judge Telegraph Travel’s success at how well it builds subscriptions and at how successful it is at engaging our readers – via our digital content and our two weekly print sections on Saturdays and Sundays. We look forward to meeting you during The Travel Convention.
Facebook: Telegraphtravel Twitter: @Telegraphtravel
www.telegraph.co.uk/travel
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GROUP The UK’s market-leading travel media company, with an unrivalled presence in print, online and face-to-face
É
travelweekly.co.uk
"
@travelweekly
x
020 7881 4800
THE TRAVEL CONVENTION
Headline Partners
As a leading global provider of mobility solutions, Avis Budget Group operates three of the most recognised brands in the industry, including Avis, Budget and Zipcar.
We know how to capture the attention of our audiences…when every second counts.
With more than 5,000 car rental locations across the UK, Europe and worldwide, Avis has
there at scale. Across broadcast, mobile, social, live and now outdoor – we reach millions
a car for every occasion.
of people.
Budget Car Rental is one of the world’s best-known car rental brands with approximately
Global is passionate about connecting your travel brands to audiences through
3,350 locations in more than 120 countries.
immersive experiences. We can drive brand-love by embedding experiences into the
Zipcar is the UK’s largest and most flexible car sharing service. Join online and only pay as you drive – it’s city living made simpler, smarter and cleaner.
Wherever and whenever people want to consume media and entertainment, Global is
fabric of our stations, events, digital or outdoor content. We can also engage with audiences when they are on the move – Global connects brands to a worldwide audience of 125 million via DAX (a pioneering digital audio advertising platform). DAX can provide
Avis Budget Group is leading our industry through digital innovation, from mobile apps to
the soundtrack to potential travellers and holiday makers whilst they are listening to
connected cars to cloud-based platforms with machine learning and artificial intelligence.
music streaming services, digital radio and a choice of over 650 podcasts.
The result? Continually reinventing the rental experience, increasing operational efficiencies to reduce costs, and creating new business models through partnerships and integrated services.
In a brave new world, where every second matters…every brand needs to heard. www.global.com
We are building a completely connected journey where consumers utilise multiple mobility services to travel from point A to point B. To facilitate this shift in demand, we are laying the foundation for more transparent, personalised experiences across multiple modes of transportation for seamless customer journeys around the globe. www.avisbudgetgroup.com
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TOKYO, JAPAN // 7-9 OCTOBER 2019
Headline Partners
InsideJapan was founded back in 2000 by university friends, Alastair Donnelly and Simon King, after a three-year stint of living and working in Japan. Having fallen in love with the place, the tour operator’s mission was to introduce the country, the culture and the people that make this place so very different, to the rest of the world.
At Royal Caribbean International, we take a virtual sledge hammer to busting cruise myths and show people it’s a much richer experience than its given credit for. In short, think you know cruise? Think again!
The Japan specialist has developed pioneering Small Group Tours and tailored
entertainment.
Self-Guided Adventures with their ‘Get Beneath the Surface’ experiential style of travel.
Destinations are an equally important part of the holiday and we’re proud to visit over
Travelling on public transport, staying in everything from traditional guest houses to
260 destinations – but it doesn’t stop here. We’ve announced our Perfect Day Island
luxury hotels, and heading from the likes of Tokyo to ‘off-radar’ mountain towns and
Collection, a series of unrivalled private island destinations around the globe. The first,
islands, each trip is designed to leave travellers wanting more.
Perfect Day at CocoCay in the Bahamas, launched in May this year, boasting a number
Since 2000, with the help of like-minded individuals with similar experiences of living in
of distinct experiences and iconic features, giving adventurous holidaymakers first-time
Japan, the experts have evolved into the largest independent Japan travel specialist tour
experiences that will top any bucket list. From racing down the tallest and most thrilling
operator and ground handler in the UK, based in Bristol with operations offices in Tokyo
waterslide in North America to riding the tide of the Caribbean’s largest wave pool,
and Nagoya.
guests have the power to create their perfect holiday day – no matter what that may
Our award-winning fleet of 27 ships offers guests of all ages a holiday to remember with an array of wow-inducing features and brag-worthy amenities only found on Royal Caribbean, such as robotic bartenders, the tallest slide at sea and jaw-dropping
look like. InsideJapan celebrate their 20th birthday in 2020 and continue to evolve with the launching new destinations across Asia under its InsideAsia sister brand. Currently in
With a 50-year legacy of innovation and introducing industry “firsts” never before seen
the midst of a very successful Rugby World Cup campaign and with Tokyo 2020 on
at sea or on land, Royal Caribbean International is revolutionising the industry to really
the horizon, things are looking good.
show guests ‘This is How to Holiday’.
www.insidejapantours.com
www.royalcaribbean.co.uk
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
THE TRAVEL CONVENTION
Headline Partners
Travel Money Disrupter
Travel businesses are constantly looking for new ideas to improve passenger margins. Spendology’s white label travel cash platform could be the answer. Cash is still the most important form of currency for Brits on holiday. £27 billion is exchanged in the UK prior to departure each year, according to Mintel, with further growth forecast. If you don’t sell travel cash, you’re missing out on that revenue. Spendology Cloud is an innovative new technology platform that allows you to sell travel cash to customers and profit. You can customise and configure services, change the branding, offer various exchange rates, include different strategies for each currency and tracking competitors. You’ll have a modern retail front end that elevates your brand and a modern user journey with a 92% five star rating on Trustpilot from thousands of users. Partner with us and you’ll get your own travel cash site, mobile app, smart speaker capability, clever widgets integrated into your site, and you can use our code snippets to deliver personalised pre-departure emails. Users choose the date and time of delivery to any UK address and partners can personalise delivery options to their business, with the opportunity to collect from branches, offices or depots. The potential to deliver travel cash as part of an airline at-seat service can also be discussed. Make travel cash part of your product offering and use the profit to fill a budget deficit, fund additional marketing campaigns or to boost your turnover prior to a merger or acquisition. www.spendology.com
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TOKYO, JAPAN // 7-9 OCTOBER 2019
Useful Information Sponsored by
Convention App
Visit
Essential Travel Advice
Details of how to download the Convention app, sponsored by Traveltek will
Please visit the registration section of the Convention website for links
be emailed to you. The app will work on iPhone, Android and other smartphone
to the FCO travel advice and further official health advice, including
devices and will provide you with an at-a-glance guide to the Convention. It also
information on vaccine recommendations, any current health risks or
provides the opportunity to connect with other Convention attendees before,
outbreaks, and factsheets with information on staying healthy abroad.
during, and after the event. Provided by
Currency Offer Sponsored by
Badges & Lanyards
Did you know that cash is the main form of payment in Japan and that cards are rarely accepted? So you definitely need to take cash! Our Headline Partner Spendology has an unbeatable currency offer exclusively for registered delegates:
Please wear your badge and lanyard, kindly sponsored by Babble, throughout the Convention to confirm that you are a registered delegate. The organisers have the right to refuse admission to anyone not wearing a badge. If you misplace your
• Japanese Yen at cost
badge, a replacement can be obtained from the Information Desk located on the Level 1 of the Pamir Convention Center.
• Free next day delivery to any UK address
Travel Money Disrupter
• Free buyback service
Find out more at SpendologyTokyo.co.uk and don’t forget to download the Spendology Tokyo Smartphone App to use all the special features and track your order.
Be an Environmentally-Friendly Delegate Convention delegate materials, including badges, lanyards, folders and this programme have been created from environmentally-friendly materials such as recycled plastic bottles and recyclable paper to ensure that
You must use the email address you used to register for the Convention and select ‘Delegate’ in order to access this offer. If you get stuck, just call us and we’ll sort it out.
we remain committed to implementing sustainable practices. We also urge you to bring a reusable water bottle with you to the Convention to further cut down on unnecessary single-plastic use.
Car Hire Discount Produced by
Convention Podcasts
Provided by
If you want to have a real adventure, why not hire a car with Avis and see the real Japan? Go off-the-beaten-track and explore this amazing country.
Headline Partner, Global, the Media & Entertainment Group has created a
Our Headline Partner is offering a 10% discount on reservations made
series of Convention Podcasts.
between now and 31 October for rentals between 1-31 October 2019.
The podcasts feature many of the Convention’s major Partners, Marcel Theroux
To book call: From overseas +81 92-624-1720 / Domestic 0570-054-317
and other delegates who have each shared stories about their experiences in Japan.
Find Convention Locations
To help you enjoy the podcast experience even more, Global is gifting you a premium audio package – just enter the competition for your chance to win one
Scan the QR code (right) and click on the map pins on Google Maps
of three prizes. Visit the Convention Website for download instructions.
to find Convention locations. This feature, which has been created exclusively for Convention delegates, will highlight important walking routes and help you to navigate your way around the main Convention
Dress Codes
Business sessions
Welcome Party and Farewell Party
Business Attire
Party Wear
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
venues.
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Barbados Welcomes You With its resplendent sunsets, incredible beaches and a welcome warmer than the weather, you’d be forgiven for thinking that was more than enough to tempt the most discerning clients. Yet Barbados has even more to discover beyond the beach. Amazing gastronomy, a rich historical past and a vibrant culture unique to the island, means that visitors get to experience the very best of the Caribbean.
Visit Barbados @Barbados @visitbarbados
And that’s not all – In 2020, Barbados invites you and all of your clients to come and join ‘We Gatherin’, a year-long celebration of all things Barbados!! Starting in St. Lucy in the north of the island in January, ‘We Gatherin’ will move south, with each parish being designated its own month to showcase its unique and iconic aspects of the parish, its social life, food, history, accomplishments and people. For more information on the Vision 2020 – We Gatherin’ year-long promotion, go to wegatherinbarbados.com
visitbarbados.org
THE TRAVEL CONVENTION
Appreciations ABTA and its Board of Directors would like to thank the following companies and individuals for their contribution towards the success of this year’s Travel Convention
HOSTS
CONVENTION ADVISORY PANEL Victoria Bacon, Director of Brand and Business Development, ABTA Ben Bouldin, Associate Vice President & Managing Director, Royal Caribbean Alice Catterall, Head of Events and Partnerships Dean Harvey, Marketing Director, Kuoni Giles Hawke, Chief Executive Officer, Cosmos & Avalon Claire Irvin, Head of Travel,The Telegraph Julia Kemp, Director of Global Travel and Partnerships, Avis Budget Group
LEAD PARTNER
Lisa McAuley, Managing Director - Tour Operations, Gold Medal / Travel 2 Ruairidh Roberts, Industry Head, Google Ben Ross, Deputy Head of Travel, The Telegraph Richard Singer, Chief Executive Officer, icelolly.com Mark Tanzer, Chief Executive, ABTA Andy Washington, Senior Vice President - Travel, Culture Trip
HEADLINE PARTNERS
LOCAL PARTNERS Team Japan (Our Convention Hosts) would like to extend its sincere appreciation to their local partners for their efforts and support throughout the planning and operation of this year’s Travel Convention.
Travel Money Disrupter
TRADE MEDIA PARTNER
ORGANISERS AND PRODUCERS
Local Partners Directory [pages 44-51]
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96% of ISESHIMA area is the national park. Since ancient time and before being a National park, the people has been living with the sea and nature. Besides, IseJingu. Therefore, many cultures and life has been growing up here.
Ise Jingu is called “Spiritual Home of Japanese”. The purpose of visiting Ise Jingu is to express Thanks for living. After visiting Ise Jingu, most people go to OharaiMachi and Okage-Yokocho. You can enjoy local food and Japanese sweets.
Ama women diver’s culture has been handed down since 2,000 years ago in ISESHIMA area. In Toba city and Shima city, you can experience many Ama activities! Ama women divers contributed to the beginning of cultured pearl history as well.
San’in, " the shadow of the mountains," also often finds itself in the shadow of other regions throughout Japan. Located on the western side of Honshu, facing the Sea of Japan on the north side of the Chugoku Mountain range, San’in is made up of the two prefectures of Shimane and Tottori. There are no bullet trains, no large-scale industrial areas, and no major commercial centers. So what exactly is there about the San’in region that would appeal to people to come and visit? Having avoided much of the rampant, indiscriminate overdevelopment that can be seen in other areas of the country, the San’in region has preserved much of what gives Japan its appeal. The history, culture, lifestyle, and unspoiled natural scenery here all connect to the roots of Japan, and those who are seeking the qualities that give Japan its uniqueness will not be disappointed by what they find here in San’in. Many of the quintessential parts of Japanese culture find their origins here. Locations throughout the region have strong connections to Japanese mythology. From archaeological sites which shook concepts of ancient Japanese history to temples and shrines whose architecture has confounded experts, mysteries abound here in San’in. There is even one area here where all of the gods throughout Japan are said to gather once a year. This distinctive nature of the San’in region has created an area unlike any other in Japan, and it all awaits you.
“Living Framed Painting” Adachi Museum of Art
Tottori Sand Dune
Iwami Kagura
Mt.Mitoku
Oki Islands
TOKYO, JAPAN // 7-9 OCTOBER 2019
THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT
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