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CONTENTS per SUBJECT GRAMMAR VERBS present simple of to be present simple of regular verbs present continuous of regular verbs spelling ing-form present simple versus present continuous past simple of regular verbs spelling of regular verbs the past simple of irregular verbs future simple present perfect simple past continuous OTHER WORDS prepositions of place personal pronouns and adjectives the genitive COMMON GRAMMAR MISTAKES some vs any a little vs a few a lot of vs much vs many your vs you’re to / too / two

3 3 4 4 5 5 5 6 9 9 10 10 10 10 11 11 11 11 11

FUNCTIONAL LANGUAGE BASICS the alphabet 12 reading the clock 12 ordinal numbers 13 dates 13 safety pictograms 13 SPEAKING GREETING greeting someone informally 14 at the front office 14 INTRODUCING introducing yourself 15 introducing someone 15 POLITE COMMUNICATION asking for and giving information in a polite way 15 ASKING AND TELLING THE WAY showing someone around in a shop 15 explaining the way in a company 15

speakup

giving directions asking and telling the way in the underground SHOPPING shoptalk British money Paying TRAVELLING going through customs HEALTH at the doctor’s ORDERING ordering food and drinks ordering food in a restaurant TICKET SERVICE ordering tickets using a credit card booking tickets at the travel agency ON THE PHONE receiving and answering a phone call the international alphabet pronouncing numbers on the phone having a formal telephone conversation a voicemail message SMALL TALK making small talk GIVING YOUR OPINION giving your opinion (DEALING WITH A) COMPLAINT making a verbal complaint making a complaint dealing with a complaint WRITING WRITING A LETTER starting and ending a letter writing an envelope WRITING AN EMAIL starting and ending a personal email starting and ending an email PERSONAL CORRESPONDENCE replying to your friends’ posts greeting card wishes writing a postcard BUSINESS CORRESPONDENCE ordering something writing an order confirmation automatic reply a memo writing an apology a thank you note an invitation JOB APPLICATION writing a CV

16 16 17 17 17 17 18 18 18 19 19 20 20 20 21 22 22 23 23 23 23

24 24 24 24 25 25 25 25 26 26 26 27 28 28 29

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grammar

Grammar

VERBS Present simple of ‘to be’ affirmative full I am. You are. He is. We are. You are. They are.

grammar negative

short I’m you’re he’s we’re you’re they’re

full

interrogative short

I am not. You are not. He is not. We are not. You are not. They are not.

I’m not. You aren’t. He isn’t. We aren’t. You aren’t. They aren’t.

short answers affirmative

Am I? Are you? Is he? Are we? Are you? Are they?

Yes, I am. Yes, you are. Yes, he is. Yes, we are. Yes, you are. Yes, they are.

negative No, I’m not. No, you aren’t. No he isn’t. No, we aren’t. No, you aren’t. No, they aren’t.

he = she = it Speak Up 5 - unit 0

present simple of regular verbs

grammar

Form affirmative

I work. You work. He works. We work. You work. They work.

negative

interrogative

full

short

I do not work. You do not work. He does not work. We do not work. You do not work. They do not work.

I don’t work. You don’t work. He doesn’t work. We don’t work. You don’t work. They don’t work.

short answers affirmative

Do I work? Do you work? Does he work? Do we work? Do you work? Do they work?

Yes, I do. Yes, you do. Yes, he does. Yes, we do. Yes, you do. Yes, they do.

negative No, I don’t. No, you don’t. No, he doesn’t. No, we don’t. No, you don’t. No, they don’t.

he = she = it

Use rule action in the present taking place once, never or several times

example They go to school by bus.

(iets dat eenmaal, nooit of verscheidene keren gebeurt in het heden)

fact (feit)

The train arrives at 7.15 am.

habit (gewoonte)

The trainer shouts at the young football players.

with following signal words: always, every ..., never, normally, often, seldom, sometimes, usually

Every day, I get up at six o’clock. You never go home on time.

speakup

WATCH OUT! 3rd person singular + S he + to work: he works she + to sing: she sings it + to rain: it rains

There are some special cases - to be: he / she / it is - to have: he / she / it has - can: he / she / it can - to do: he / she / it does - to go: he / she / it goes

- verbs ending in -s, -sh, -ch: + es watch: watches kiss: kisses - verbs ending in consonant + y: + ies carry: carries fly: flies Speak Up 5 - unit 1

PRESENT CONTINUOUS OF REGULAR VERBS

grammar

Form affirmative

negative

interrogative

full

short

full

short

I am working. You are working. He is working. We are working. You are working. They are working.

I’m working. You’re working. He’s working. We’re working. You’re working. They’re working.

I am not working. You are not working. He is not working. We are not working. You are not working. They are not working.

I’m not working You aren’t working He isn’t working We aren’t working You aren’t working They aren’t working

short answers affirmative

Am I working? Are you working? Is he working? Are we working? Are you working? Are they working?

negative

Yes, I am. Yes, you are. Yes, he is. Yes, we are. Yes, you are. Yes, they are.

No, I’m not. No, you aren’t. No, he isn’t. No, we aren’t. No, you aren’t. No, they aren’t.

he = she = it

Use rule

example

action going on at the moment of speaking (iets dat gebeurt op het moment van spreken)

I am talking.

with following signal words: at the moment, just, just now, Listen!, Look!, now, right now

Look! Your dad is talking to the teacher. He’s looking very serious at the moment. Speak Up 5 - unit 2

SPELLING ING-form

grammar

rule

infinitive

ing-form

in general + ing

to wait to carry

waiting carrying

verb ending in -e - e + ing

to have to love

having loving

verb ending in one stressed single vowel followed by a single consonant consonant doubles + ing

to hit to upset to prefer

hitting upsetting preferring

verb ending in -l l doubles + ing

to travel to quarrel

travelling quarrelling

verb ending in -ie e becomes y + ing

to lie to die

lying dying Speak Up 5 - unit 2

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Look up

Grammar

PRESENT SIMPLE VERSUS PRESENT CONTINUOUS present simple

grammar present continuous

action going on at the moment of speaking

action in the present taking place once, never or several times

(iets dat gebeurt op het moment van spreken)

(iets dat eenmaal, nooit of verscheidene keren gebeurt in het heden)

fact

action arranged for the near future

(feit)

(iets dat in de nabije toekomst gepland is)

habit (gewoonte)

signal words at the moment, just, just now, now, right now, Listen! Look!

signal words always, every ... , never, normally, often, seldom, sometimes, usually

Speak Up 5 - unit 2

PAST SIMPLE OF REGULAR VERBS affirmative

grammar

negative full I did not work. You did not work. He did not work. We did not work. You did not work. They did not work.

I worked. You worked. He worked. We worked. You worked. They worked.

interrogative short

short answers affirmative

I didn’t work. You didn’t work. He didn’t work. We didn’t work. You didn’t work. They didn’t work.

Did I work? Did you work? Did he work? Did we work? Did you work? Did they work?

Yes, I did. Yes, you did. Yes, he did. Yes, we did. Yes, you did. Yes, they did.

negative No, I didn’t. No, you didn’t. No, he didn’t. No, we didn’t. No, you didn’t. No, they didn’t.

he = she = it

spelling OF REGULAR VERBS

grammar

rule

infinitive

past

in general + ed

to wait to open

to work to play

waited opened

worked played

verb ending in -e +d

to love to die

to lie

loved died

lied

verb ending in consonant + y - y + ied

to cry to deny

to carry to try

cried denied

carried tried

to stop verb ending in one stressed single vowel followed by a single consonant to prefer consonant doubles + ed

to beg

stopped preferred

begged

exceptions on this last rule (British English rule!)

to quarrel to travel

labelled signalled

quarrelled travelled

to label to signal

Speak Up 5 - unit 3

speakup

The past simple of irregular verbs

speakup

grammar

infinitive

past simple

past participle

Dutch

to cost

cost

kosten

to cut

cut

snijden

to hit

hit

slaan, raken, treffen

to hurt

hurt

bezeren, pijn doen

to let

let

laten, verhuren

to put

put

leggen, plaatsen, zetten

to read

read

lezen

to set

set

zetten, ondergaan

to shut

shut

sluiten

to bend

bent

buigen

to build

built

bouwen

to lend

lent

uitlenen

to rend

rent

(ver)scheuren, splijten

to send

sent

sturen, zenden

to spend

spent

uitgeven (geld), doorbrengen (tijd)

to deal

dealt

(be)handelen

to dream

dreamt

dromen

to learn

learnt

leren

to lose

lost

verliezen

to mean

meant

bedoelen, betekenen

to spell

spelt

spellen

to hear

heard

horen

to lay

laid

leggen

to pay

paid

betalen

to say

said

zeggen

to feed

fed

(zich) voeden

to meet

met

ontmoeten

to feel

felt

(zich) voelen

to keep

kept

houden, bewaren

to sleep

slept

slapen

to bind

bound

binden

to find

found

vinden

to dig

dug

graven

to stick

stuck

steken, kleven

to strike

struck

slaan, treffen, staken

Look up

Grammar

infinitive

past simple

past participle

Dutch

to get

got

krijgen, worden

to sell

sold

verkopen

to shoot

shot

schieten

to tell

told

vertellen, zeggen

to win

won

winnen

to bring

brought

brengen

to buy

bought

kopen

to fight

fought

vechten

to think

thought

denken

to catch

caught

vangen

to teach

taught

onderwijzen

to have

had

hebben

to sit

sat

zitten

to hold

held

(vast)houden

to lead

led

leiden

to leave

left

(ver)laten

to stand

stood

staan

to understand

understood

begrijpen, verstaan

to hang

hung

hangen

to make

made

maken

to begin

began

begun

beginnen

to drink

drank

drunk

drinken

to ring

rang

rung

bellen, klinken

to sing

sang

sung

zingen

to sink

sank

sunk

zinken, tot zinken brengen

to swim

swam

swum

zwemmen

to break

broke

broken

breken

to freeze

froze

frozen

(be)vriezen

to speak

spoke

spoken

spreken

to steal

stole

stolen

stelen

to choose

chose

chosen

kiezen

to wake

woke

woken

wekken, wakker worden

to tear

tore

torn

scheuren, rukken

to wear

wore

worn

dragen (kledij)

speakup

infinitive

past simple

past participle

Dutch

to fly

flew

flown

vliegen

to grow

grew

grown

groeien, kweken, verbouwen, worden

to know

knew

known

weten

to throw

threw

thrown

gooien

to go

went

gone

gaan

to draw

drew

drawn

tekenen, trekken

to eat

ate

eaten

eten

to fall

fell

fallen

vallen

to give

gave

given

geven

to see

saw

seen

zien

to take

took

taken

nemen, brengen

to drive

drove

driven

drijven, besturen

to ride

rode

ridden

rijden

to rise

rose

risen

opstaan, stijgen, rijzen

to write

wrote

written

schrijven

to be

was/were

been

zijn, worden

to do

did

done

doen

to hide

hid

hidden

(zich) verbergen

to lie

lay

lain

liggen

to become

became

become

worden

to come

came

come

komen

to run

ran

run

rennen, lopen Speak Up 5 - unit 4

speakup

Look up

Grammar

FUTURE SIMPLE

grammar

Form affirmative full

negative short

I’ll learn. You’ll learn. He’ll learn. We’ll learn. You’ll learn. They’ll learn.

I will learn. You will learn. He will learn. We will learn. You will learn. They will learn.

full

interrogative short

I will not learn. You will not learn. He will not learn. We will not learn. You will not learn. They will not learn.

full Will I learn? Will you learn. Will he learn? Will we learn? Will you learn? Will they learn?

I won’t learn. You won’t learn. He won’t learn. We won’t learn. You won’t learn. They won’t learn.

he = she = it Use rule

example

fact in the future (feit in de toekomst)

The exams will start next week.

instant decision (snelle beslissing)

It’s so hot in here. I’ll open the window.

prediction (voorspelling)

You will have plenty of babies. Speak Up 5 - unit 5

PRESENT PERFECT SIMPLE

grammar

Form affirmative full I have painted. You have worked. John has called. We have discussed. You have worked. They have worked.

negative short

I’ve told. You’ve promised. He/she/it’s worked. We’ve made. You’ve worked. They’ve known.

full I have not worked. You have not worked. He has not missed. We have not worked. You have not worked. They have not spent.

interrogative short

full

I haven’t worked. You haven’t worked. He/she/it hasn’t worked. We haven’t considered. You haven’t worked. They haven’t worked.

Have I worked? Have you done? Has he/she/it worked? Have we worked? Have you heard? Have they worked?

he = she = it Use rule action in the past of which the result is still noticeable

example I have eaten too much.

(iets het verleden waarvan het resultaat nu merkbaar is)

action which started in the past and has continued up until now

They have never eaten a mango before.

(iets dat in het verleden begonnen is en tot nu toe voortduurt)

Look for the signal words: since ... , for ... , before, so far, up till now, ever, never, yet, just, for a long time, since 2007

You will have plenty of babies.

Speak Up 5 - unit 3

speakup

PAST CONTINUOUS

grammar

affirmative

negative

full I was gardening. You were gardening. He/she/it was gardening. We were gardening. You were gardening. They were gardening.

interrogative

full

short

full

I was not gardening. You were gardening. He/she/it was not gardening. We were not gardening. You were not gardening. They were not gardening.

I wasn’t gardening. You weren’t gardening. He/she/it wasn’t gardening. We weren’t gardening. You weren’t gardening. They weren’t gardening.

Was I gardening? Were you gardening? Was he/she/it gardening? Were we gardening? Were you gardening? Were they gardening? Speak Up 5 - unit 4

Other words PREPOSITIONS OF PLACE behind between in

grammar opposite under

on the left-hand side of on the right-hand side of on top of

in front of next to on

Speak Up 6 - unit 1

personal PRONOUNS AND ADJECTIVES

grammar

subject pronouns

you

she

you

they

object pronouns

you

him

her

you

them

possessive adjectives

your

his

her

its

our

your

their

possessive pronouns

mine

yours

his

hers

its

ours

yours

theirs Speak Up 6 - unit 5

THE GENITIVE not ending in s

grammar singular

plural

+ ‘s

the baby of your friend your friend’s baby the mum of John John’s mum ending in s

+ ‘s the friends of Angus Angus’s friends the uncle of Claire and Lucas Claire and Lucas’s uncle

the clothes of women women’s clothes the opinion of other people other people’s opinion +‘ the daughter of our friends our friends’ daughter the family and friends of my mates my mates’ family and friends Speak Up 6 - unit 5

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Look up

Grammar

Common grammar mistakes SOME vs ANY

grammar

positive sentence (+)

negative sentence (-)

interrogative sentence (?)

SOME

ANY

ANY Speak Up 6 - unit 1

A LITTLE vs A FEW

grammar

singular nouns

plural nouns

A LITTLE

A FEW Speak Up 6 - unit 1

A LOT OF vs MUCH vs MANY

grammar

positive sentence (+)

negative sentence (-)

A LOT OF LOTS OF

interrogative sentence (?)

SINGULAR NOUN

PLURAL NOUN

SINGULAR NOUN

PLURAL NOUN

MUCH

MANY

MUCH

MANY Speak Up 6 - unit 1

your vs you’re

grammar

something belongs to you

you are

YOUR

YOU’RE Speak Up 6 - unit 1

TO / TOO / TWO

grammar

meaning

we use

example

in the direction of

to / too / two

We’re going to / too / two Ibiza.

more than needed

to / too / two

It’s to / too / two late to apologise.

a pair

to / too / two

Just the to / too / two of us.

in addition

to / too / two

I love you to / too / two! Speak Up 6 - unit 5

speakup

functional language Basics The alphabet A B C D E F G H I

functional language J K L M N O P Q R

AC/DC BBC CD DVD ET FM GI Joe HIV I love you

S T U V W X Y Z

DJ Okay LOL M&M NBA Oh no pea Q-music Are

SOS Tea USA VJ Double you x-box Why? Zebra Speak Up 5 - unit 3

reading the clock

functional language

11 2

3 8

4 7

It’s five to two.

3 8

4 7

It’s ten past seven.

10 3

4 6

It’s a quarter to ten.

4 7

It’s half past four.

4 6

10 3

11 2

It’s noon / midnight.

1 2

4 7

It’s one o’clock.

11 2 3

4 7

10 3

in the morning in the afternoon in the evening at night at noon at midnight

It’s a quarter to / past ... It’s ... (minutes) to / past ... from ... till / until ... a.m. p.m.

What’s the time? What time is it? It’s ... o’clock It’s half past ... When do you ...

It’s twenty past eleven.

3 8

4 7

It’s twenty-five minutes past three. Speak Up 5 - unit 1

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Look up

Functional language

Ordinal numbers

functional language 11th 12th 13th 14th 15th 16th 17th 18th 19th 20th

first second third fourth fifth sixth seventh eighth ninth tenth

1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th

21st 32nd 43rd 54th 65th 76th 87th 98th 100th 1000th

eleventh twelfth thirteenth fourteenth fifteenth sixteenth seventeenth eighteenth nineteenth twentieth

twenty-first thirty-second forty-third fifty-fourth sixty-fifth seventy-sixth eighty-seventh ninety-eighth one hundredth one thousandth Speak Up 5 - unit 1

dates

functional language

What is today’s date? When do we celebrate Christmas? When is your birthday?

SAY Today is / It’s the thirteenth of October. On the twenty-fifth of December. On the twelfth of June.

What is today’s date? When do we celebrate Christmas? When is your birthday?

WRITE Today is / It’s 13 October. On 25 December. On 12 June.

NOTE: Some people prefer to write the date in full in formal letters/emails. Speak Up 5 - unit 1

safety pictograms

functional language FIRE EQUIPMENT

this way

emergency fire telephone

fire extinguisher

ladder

fire hose

fire alarm

MANDATORY

safety helmet must be worn

face protection must be worn

safety gloves must be worn

eye protection must be worn

respiratory equipment must be worn

safety boots must be worn

ear protection must be worn

safety overalls must be worn

speakup

PROHIBITION

P no entry

no access for unauthorised people

no drinkable water

no parking

no access for pedestrians

do not extinguish with water

no activated mobile phones

no access for industrial vehicles

no running

no open fires

no smoking

no heavy loads

SAFE CONDITIONS

this way to the emergency exit

evacuation assembly point

eyewash

emergency telephone

emergency shower

emergency exit

first aid

WARNING

radiation hazard

caution

industrial vehicles operating

overhead load

toxic

highly flammable

risk of explosion

harmful

high voltage

corrosive substance

electricity Speak Up 5 - unit 5

SPEAKING Greeting

Greeting someone informally Hi / hello / hey How are you? Iâ&#x20AC;&#x2122;m fine, thanks.

functional language Nice to meet you (too). I am Megan. This is Arthur. Speak Up 5 - unit 2

AT THE FRONT OFFICE

functional language

what the front office clerk says

what the patient says

Good morning. How can I help you? What is your name? Who is your doctor? When is your appointment?

Good morning I have an appointment with Dr ... My name is ... My doctor is ... Iâ&#x20AC;&#x2122;m scheduled for ... Speak Up 6 - unit 4

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Look up

Functional language

INtroducing Introducing yourself Hello, I am ... My name is ... I’m from ...

functional language I’m ... years old. I like / enjoy / hate / dislike ... + ing-form or a noun Speak Up 5 - unit 0

Introducing someone This is ... He / She was born in ... on ... He / She lives in ...

functional language His / Her job is ... (at ...) He / She likes ... I like this person because ... Speak Up 5 - unit 0

Polite communication Asking for and giving information in a polite way use these verbs

use magic words

Can I help you? May I help you? Could you tell me the time? Would you like a brochure? I would like a leaflet, please.

Thank you (very much). You’re welcome. ..., please? Here you are, Sir/Madam. No, thanks. Yes, please.

functional language

Speak Up 6 - unit 3

Asking and telling the way Showing someone around in a shop on the ground / first / second floor on the left (hand side) on the right (hand side) at the back of ... (in the back) at the front of ... (in the front) in the middle of ...

functional language on the shelves / clothes hangers behind <-> in front of opposite next to between Speak Up 5 - unit 2

explaining the way in a company on the ground / first / second floor down / up the stairs through the corridor to the left / right on the left / right on the roof in the basement across the courtyard

functional language through this / that door go outside / go inside opposite next to in front of in the front in the back. at the end of the corridor Speak Up 5 - unit 5

speakup

Giving directions

functional language Go straight on Elm Street. Go along Elm Street.

The bookshop is opposite the church.

Go down Elm Street. Follow Elm Street for 200 metres. Follow Elm Street until you get to the church.

The bookshop is between the church and the pet shop.

Take the first road on the right.

The bookshop is on / at the corner.

Go past the pet shop.

The bookshop is in front of the church.

Go along the river.

The bookshop is behind the church.

Go over the bridge.

The bookshop is next to the church.

Go through the park.

The bookshop is beside the church.

Go towards the church.

The bookshop is near the church.

Speak Up 5 - unit 3

speakup

Asking and telling the way in the Underground

functional language

ask the way

explain the way

Excuse me. Could you tell me how to get to ... , please?

Can I help you? Take the ... line east/west/north/southbound. Change at ... (station). You’re welcome. Bye.

Thank you. Bye.

Speak Up 5 - unit 2

SHOPPING Shoptalk

functional language

shopkeeper

customer

Excuse me. Can I help you? Do you like ... ? What size are you? We only have it in ... Do you want to try it on in our changing rooms?

I’m looking for ... I prefer ... I’m a ... That will have to do. Speak Up 5 - unit 2

British money

functional language

write

say

£1 £2 50p 1p £2.50 99p

one pound two pounds fifty p(ence) one penny two pound fifty (pence or p) ninety-nine p(ence)

Interesting facts > a pound is known as a ‘quid’ > a five pound note is a ‘fiver’ > a ten pound note is a ‘tenner’

Speak Up 5 - unit 2

paying That’s ... pounds, please. Here’s our change and receipt. I’ll put it in a bag for you. I’m sorry, we only take cash.

functional language Here’s ... pounds.

Can I pay by credit/debit card? Speak Up 5 - unit 2

TravelLing GOING THROUGH CUSTOMS Do you have anything to declare? Where did you come from? What is the purpose for your trip? How long do you intend to stay?

functional language Where will you be staying? Will you be earning money when doing this activity? What is your occupation? What is your full name? Speak Up 6 - unit 2

speakup

Health AT THE DOCTOR’S

functional language

What the doctor says

What the patient says

What seems to be the matter? What seems to be the problem? What are your symptoms? Are you in pain? Does it hurt? Where exactly does it hurt? Take a deep breath. It’s nothing to worry about. I think you have the flu. I think you have an infection. I’ll give you a prescription for antibiotics. Are you allergic to any medication? You need an injection. I’ll put a bandage on it. You need stitches You’ll have to take some aspirin. You need a lot of rest.

I don’t feel very well. I feel dreadful. My nose is blocked. I have a runny nose / a sore throat / a headache / a fever / a cough. I feel faint / dizzy I have to vomit. I have diarrhoea. I’m covered in spots. I’ve got some minor injuries - a few cuts and bruises. I suffer from asthma and I need an inhaler. My stomach / head / throat / leg / back / ... hurts It hurts. I need some painkillers.

Speak Up 6 - unit 4

ORDERING Ordering food and drinks

functional language

customer

waiter

Excuse me, waiter! I’d like to order please. Drinks are on me. Can I have a small / medium / large? How much is that, please? Thank you very much.

Yes, sir / madam / miss! Can I help you? Are you ready to order? Anything else? That’s £5 please. Thanks for your order. Speak Up 5 - unit 1

Ordering food in a restaurant

speakup

functional language

customer

waiter

entering the restaurant

A table for two, please? That’s fine, thank you.

Will this table next to the window do for you?

ordering food

Can we have the menu, please? Can we order please?

Shall I give you the menu? May I take your order, please? Would you like something to drink?

leaving the restaurant

May we have the bill? Is the service/tip included?

How would you like to pay? We accept credit cards or cash. Can you swipe your card, please? Will you enter your pin code? Thank you for coming, and we hope to see you again soon. We hope you enjoyed your meal.

GOOD TO KNOW in Britain 10% of a bill should be given as a tip. Most waiters, cab drivers ... earn most of their money through tips.

Speak Up 5 - unit 5

Look up

Functional language

Ticket service Ordering tickets using a credit card

functional language

ticket seller

ticket buyer

How can I help you?

I would like to order tickets for the ... match on Thursday. I’d like to sit in the terrace / on the balcony / on the first / second / third / fourth row ... I’d like three tickets, please. That sounds perfect.

Where would you like to sit? How many tickets would you like? That’s three tickets at ... pounds per ticket. So in total that is ... pounds. What’s your name, Sir / Miss? Could you spell that, please? How would you like to pay for the tickets? Can you give me the number of your credit card / bank account, please? Can you repeat that number, please? What is the expiry date? What is the security code? Allright. I’ll repeat the order. You ordered three tickets for the baseball match on Thursday, these are tickets in the terrace. In total it costs ... pounds and you are going to pay for them by ... Is this correct, sir / miss? Thank you for your order. Enjoy the match on Thursday!

My name is ... Of course: ... I’d like to pay by credit card / by credit transfer. Sure, that’s ... Of course: ... That’s ... That’s ...

Yes, it is. Thank you very much. Speak Up 5 - unit 4

BOOKING TICKETS AT THE TRAVEL AGENCY

functional language

travel agent

customer

Can I book the ticket? Can you give me your full name? What is your address? What is your date of birth? Wen would you like to return to Jamaica? How will you pay? What is your phone number? Have you got an email address?

Yes, you can. / No, you can’t. My full name is ... My address is ... My birthday is ... I’d like to return on ... I’d like to pay by credit card / in cash. My phone number is ... My email address is ... Speak Up 6 - unit 2

speakup

On the phone receiving and answering a phone call

functional language

receiver

caller

Good morning, (this is) ... speaking. How can I help you?

What’s your name again? Could you repeat your name, please?

Can you spell that?

Could I speak to ... ? Is ... in?

You’re welcome. Thank you for your help. I’ll see if he’s in / here. I’m afraid he’s not in today.

Have a nice day.

I’ll connect you. I’ll put you through. Speak Up 5 - unit 3

The International alphabet

functional language

When using the international alphabet, first use the letter and then say the word of the international alphabet. In between 2 words you say ‘space’. E.g. English: E for Echo; N for November; G for Golf, L for Lima, I for India, S for Sierra and H for Hotel A B C D E F G H I

ALPHA BRAVO CHARLIE DELTA ECHO FOXTROT GOLF HOTEL INDIA

J K L M N O P Q R

JULIET KILO LIMA MIKE NOVEMBER OSCAR PAPA QUEBEC ROMEO

S T U V W X Y Z

SIERRA TANGO UNIFORM VICTOR WHISKEY X-RAY YANKEE ZULU Speak Up 5 - unit 3

pronouncing numbers on the phone digit per digit double oh for 0

123 1224333 1205400

functional language one two three one double two four three double three one two oh five four double oh

What numbers would you have to say via the phone? ______________________________________________________________________________________________________________ ______________________________________________________________________________________________________________ MIND! NOT for dates Speak Up 5 - unit 3

speakup

Look up

Functional language

HAVING A FORMAL TELEPHONE CONVERSATION

functional language

beginning Good morning, Good afternoon, Good evening front office, sales departement > picking up the phone

Meg speaking, This is Meg House of Electronics How may I help you?, How can I help you?

> starting the conversation

I’d like to speak to Mr Claus, please. Can I speak to Mr Claus, please? Is Mr Claus in?

middle

> if the requested person isn’t in

Just a moment, I’ll look if he / she’s available. I’m sorry, but Mr Claus isn’t in today. The line is busy. Mr Claus is having a meeting right now. I’m afraid Mr Claus isn’t available at the moment.

> putting someone through

I’ll put you through. I’ll put you through to Mr Claus. Would you like to leave a message? Shall I take a message? Can I pass on a message? Would you like to speak to someone else in the same department? I’ll put you through to his secretary / colleague, Sandra Walls.

> suggesting alternatives

Could you call back later? Would you like Mr Claus to call you back?

> thanking

Yes, please. Thank you very much. No, thanks. + own suggestion Thank you for your help.

> replying to thank you

You’re welcome. I’ts my pleasure. At your service.

extra > asking to hold on

Could you hang on, please? Hang on the line, please.

> asking for the name

What’s your name again? Could you repeat your name, please?

> asking to spell the name

Can you spell that, please?

ending Thank you for calling. Have a nice day. Speak Up 6 - unit 1

speakup

a Voicemail message

functional language

a good voicemail message contains ...

example

Greeting

Good morning Jen, Hello Jen, Hi Jen

Your name and company

This is Mike from Mike Toys.

(the time of the day)

(It’s three o’clock now.)

Reason for calling

I’m calling to discuss the lunch appointment tomorrow.

Whether you expect him / her to call you back

Could you call me back this afternoon, please?

Your phone number if he / she doesn’t have it already

My number is 02 2468 1565

Ending

Goodbye, Bye Speak Up 5 - unit 3

SMALL TALK making Small talk stage

example sentence

get started

about the weather about current events at the office at a social event in a public place

functional language

The weather is fine for the time of the year, isn’t it? Beautiful day, isn’t it? Did you hear about that fire on Devon Street? I read in the paper today that the Churchill Mall is closing. Looking forward to the weekend? Have you worked here long? So, how do you know Justin? I love your dress / shirt. Can I ask where you got it? It’s a bit crowdy today, isn’t it? I haven’t seen you here before. Are you new?

introduction

My name is ... I am ... I’m your colleague / neighbour ...

topic finder

Are you employed here? Do you often travel by bus / train ...?

proceed with caution

I also work here, my job is ... I usually never travel by bus, but today ...

graceful exit

It was nice meeting you, but now I have to go. I hope to see you again. Speak Up 5 - unit 5

speakup

Look up

Functional language

Giving your opinion Giving your opinion

functional language

giving your opinion I think ... In my opinion ... I like ...

I don’t think ... I don’t like ...

agreeing

disagreeing

Of course. You’re absolutely right. Yes, I agree. I think so too. That’s a good point. Exactly. That’s true.

I don’t agree with you. That’s not entirely true. On the contrary ... I’m sorry to disagree with you, but ... I’m afraid I have to disagree. I’m not so sure about that. I disagree with ... Speak Up 6 - unit 1

(Dealing with a) Complaint making a verbal complaint

functional language

complaining

dealing with a complaint

I‘d like to speak to the manager. I have got a complaint.

What seems to be the problem? How can we solve this problem? I suggest ... At your service.

Thank you for your help.

Speak Up 5 - unit 5

MAKING A COMPLAINT

functional language

express your feelings

I think this is incorrect. I believe this isn’t correct. I feel angry.

explain why

Because I ordered something else.

explain the negative result

I’m allergic to seafood.

suggest solution

I’d like to have the right dish. Speak Up 6 - unit 2

DEALING WITH A COMPLAINT show understanding

functional language I understand. I’m sorry for the inconvenience.

give a possible solution

I’ll pass it on. I’ll get you a free meal.

repeat the agreed arrangements

This is how we agree: ...

offer help again

Can I do anything else for you? Can I help you with anything else? Speak Up 6 - unit 2

speakup

Writing

Writing a letter Starting and ending a letter

functional language

name is known greeting

Albert King: Betty Boop: Alice Cooper: Veronica Kiss:

ending

Yours sincerely

name is unknown Dear Mr King (for men) Dear Mrs Boop (for married women) Dear Miss Cooper (for unmarried women) Dear Ms Mac (if you donâ&#x20AC;&#x2122;t know if she is married or not)

Dear Sir / Madam

Yours faithfully Speak Up 5 - unit 1

Writing an envelope

functional language Mr Henry Date Queenâ&#x20AC;&#x2122;s Wedding Consultants 8 Tower Street London W25 8GH

name company number street town post code

Speak Up 5 - unit 3

Writing an email STARTING AND ENDING A PERSONAL EMAIL

functional language

start with

end with

Dear john Hi John Hello John

Love Best regards Kind regards Yours Speak Up 5 - unit 1

starting and ending an email formal person is unknown

functional language formal person is known

informal

greeting

Dear Sir Dear Madam Dear Sir / Madam

Dear Mr Jones Dear Mrs Jackson Dear Miss Kiss Dear Ms Gordon (unknown marital status)

Dear John Dear Sarah Hi John Hello Kelly

ending

Yours faithfully

Yours sincerely Kind regards

Best wishes Kisses Speak Up 5 - unit 3

speakup

Look up

Functional language

Personal correspondence REPLYING to your friendsâ&#x20AC;&#x2122; posts

functional language dreadful, horrible, awful, disgusting, terrible ok, average, good marvellous, fantastic, amazing, great, wonderful, awesome, magnificent

It looks ... That sounds ... I think thatâ&#x20AC;&#x2122;s ... Seems ... What ... news!

Speak Up 6 - unit 0

GREETING CARD WISHES Christmas

Merry Christmas

new year

happy New Year!

birthday

happy birthday

birth

Congratulations on your baby (girl) A cradle full of best wishes for your new born baby boy/girl.

death

With deepest sympathy My deepest condolences

marriages

Congratulations on your wedding day! Best wishes for a happy life!

wedding anniversary

Happy anniversary!

illness

Get well soon!

good luck

Good luck! Fingers crossed!

general

functional language

Cheers! Congratulations! Speak Up 6 - unit 3

WRITING A POSTCARD start

hi / hello

a little info

be positive or at least try to sound funny

ending

greets / greetings / love

functional language

Speak Up 6 - unit 2

speakup

Business correspondence ORDERING SOMETHING

functional language

formal - person is unknown

formal - person is known

informal

starting

Dear Sir Dear Madam Dear Sir / Madam

middle

I was recently looking through your catalogue, and I found just the product I need. I was recently browsing the internet for ... and I found one / some on your website. I’d like to order ... (also mention the catalogue number). Could you inform me when they can be delivered? Can I track the progress of my order?

ending

Yours faithfully

Dear Mr Jones Dear Mrs Jackson Dear Miss Kiss Dear Ms Gordon (unknown marital status)

Yours Sincerely Kind regards

Dear John Dear Sarah

Best wishes Speak Up 6 - unit 3

WRITING AN ORDER CONFIRMATION > order reference number > an order summary > how the customer can follow the order > info about payment

functional language > info about delivery > delivery address > how customers can contact you Speak Up 6 - unit 3

AUTOMATIC REPLY

functional language

starting

Thank you for your email. Thank you for contacting me.

reason of absence

I’m currently out of the office until (date). I’m on annual leave. I’m currently enjoying my maternity leave.

alternative

If the matter is urgent please contact (name) on (telephone number / email address) I will answer your email as soon as I return.

thanks

Thank you. Thank you for your understanding.

ending

Have a nice day! Kind regards Speak Up 6 - unit 3

a Memo A memo is written in a short manner. It can be for one person or a group. Required information: name of writer date (maybe hour) subject

functional language You don’t have to put your name at the bottom. You don’t have to start with ‘Dear’, unless the memo is for one specific person.

Speak Up 5 - unit 4

speakup

Look up

Functional language

WRITING AN APOLOGY

functional language

Step 1

start the letter by writing that it is an apology

Please accept my deepest apologies for my mistake in regard to ... Please accept my sincere apology for ... I am writing to express my sincere(st) apologies for my insensitive actions/ behaviour/words/disregard/blunder/failure to...

Step 2

state your mistake

It was wrong of me to ... and I am truly sorry. I very quickly realised that is was very wrong to ... I realise that my behaviour/oversight/omission was totally inappropriate/ inexcusable/disrespectful.

Step 3

acknowledge that you may have cause hurt or discomfort

It was not my intention to create such an awkward and embarrassing situation for ... I can appreciate how hurt/angry and frustrated/disappointed you are given the consequences of my actions and the trouble I have caused. I can only imagine the hurt/distress/embarrassment/awkwardness I have caused to ... and the damage that it has done to our relationship/your reputation/your chances of... /your trust in me.

Step 4

accept responsibility

I absolutely take responsibility for ... I take full and complete responsibility. It was wrong of me to act/say/behave as I did. There is no excuse for that type of behaviour.

Step 5

offer a solution

Just writing sorry isnâ&#x20AC;&#x2122;t enough. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again. I deeply regret it ever having happened at all and I am willing to do whatever it takes to correct the situation. If there was any good that came out of this unfortunate experience, it is that... I hope that you will allow me the opportunity to express my apology again in person ... I would appreciate the opportunity to put right my wrongs and prove to you that I have learned from my mistake... I will of course accept that I may have caused irreparable damage and may no longer be ... I appreciate I may no longer/I understand if you need some more time before... Please feel free to let me know of your thoughts and concerns over this matter. You can reach me at ...

Step 6

All I can say is that I truly want things to be okay between us. write that you hope that relationship can be Hopefully, in the future, we can find a way to move past this. restored

Step 7

finish by apologising again

Once again, I am truly sorry and humbly ask for your forgiveness. I apologise again for my mistake. Speak Up 6 - unit 4

speakup

a Thank you note

functional language

must be in a thank you note dear ... thank you (so much) for ... say something nice about the reason for thanking them it was nice to ... , I look forward to + ing-form thanks / thank you again for ... love / best regards name

greeting expression of gratitude explain why you are grateful mention past + refer to the future grace regards useful tips for a thank you note

use plain note cards or choose from a selection of attractive postcards stay away from full-size sheets: note cards are best, as your message will be brief don’t start talking about your life: save that for your Christmas letter Speak Up 5 - unit 4

An invitation

functional language

a good invitation contains ...

example

> name organiser(s)

> John Watson and Mary Morstan > for a wedding this could also be the name of the parents!

> invitation

> > > > >

> what kind of event

> the wedding of John and Mary > the birthday party of John > _

request the pleasure of your company at joyfully request the pleasure of your company at would be delighted to invite you to invite you to come celebrate their please join us for

> date and time

> Saturday, eighth April two thousand and twenty at six o’clock in the evening > 8 April 2020, 6 o’clock in the evening > 08.04.2020, 6 p.m.

> location

> The Forest Clubhouse > The Royal Venue

remember! In spoken English we use ‘of’. We don’t write ‘of’.

Speak Up 5 - unit 3

speakup

Look up

Functional language

Job application Writing a CV

functional language

Must be in a CV

Can be in a CV - if possible or needed

> > > > >

> > > >

personal information/personal details work experience education and qualifications relevant skills (relevant) interests

references other skills family members interesting things to know

Tips on presenting your CV > > > > > > > > > >

Two sides of word-processed A4 is normally sufficient. Use good quality paper and paper clips, not staples. For your education put your most recent course first. Summarise qualifications that were achieved some years ago. For your work experience make your most relevant experience stand out. Make your CV clear and consistent and leave plenty of white space. Make your headings stand out by using bold or italics. Use a legible font with a minimum size of 11. Use positive/action words which describe what you did. Check your spelling, grammar and punctuation. Speak Up 6 - unit 5

speakup

CONTENTS per unit

Speak Up 5 - Unit 2 -

showing someone around in a shop

shoptalk

British money

paying

asking and telling the way in the underground

greeting someone informally

present continuous of regular verbs

spelling ing-form

present simple versus present continuous

Speak Up 5 - Unit 3

introducing someone

present simple of â&#x20AC;&#x2DC;to beâ&#x20AC;&#x2122;

introducing yourself

speakup

reading the clock

present simple of regular verbs

receiving and answering a phone call

the alphabet

the international alphabet

pronouncing numbers on the phone

a voicemail message

an invitation

writing an envelope

giving directions

past simple of regular verbs

spelling of regular verbs

a memo

giving your opinion

a thank you note

ordering tickets using a credit card

the past simple of irregular verbs

Speak Up 5 - Unit 1 -

starting and ending an email

Speak Up 5 - Unit 4

Speak Up 5 - Unit 0 -

Speak Up 5 - Unit 5

ordering food in a restaurant

dates

making small talk

starting and ending a personal email

explaining the way in a company

starting and ending a letter

safety pictograms

ordering food and drinks

future simple

ordinal numbers

making a verbal complaint

9 23

Speak Up 6 - Unit 0 -

replying to your friends’ posts

Speak up 6 - Unit 1 -

giving your opinion

some vs any

a little vs a few

a lot of vs much vs many

having a formal telephone conversation

your vs you’re

prepositions of place

Speak Up 6 - Unit 2 -

booking tickets at the travel agency

going through customs

making a complaint

dealing with a complaint

writing a postcard

Speak Up 6 - Unit 3 -

asking for and giving information in a polite way

present perfect simple

ordering something

writing an order confirmation

automatic reply

greeting card wishes

Speak Up 6 - Unit 4 -

writing an apology

past continuous

at the front office

at the doctor’s

Auteurs: Charlotte Van Thournout Michael Velasco ISBN: 978 90 4862 771 4 Bestelnr.: 96 401 0107 NUR: 117 K.B.: D/2016/0147/356

Speak Up 6 - Unit 5 -

to / too / two

writing a CV

pronouns and adjectives

the genitive

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speakup

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9 789048 627714 Bestelnummer: 96 401 0107

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