Moness AGM Newsletter

MONESS MONESS resort SPRING 2011

LATEST NEWS & VIEWS MONESS RESORT OVERVIEW SPECIAL OFFERS FOR OWNERS MONESS RESORT, CRIEFF ROAD, ABERFELDY, PH15 2DY. TEL: 0871 226 2301 | WWW.MONESS.COM

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ERE WE ARE INTO ANOTHER YEAR AT MONESS AND LIKE OTHER TIMESHARE RESORTS IN THE UNITED KINGDOM WE ARE FACING A VERY CHALLENGING FUTURE. HOWEVER, THE COMMITTEE ARE DOING THEIR UTMOST TO ENSURE THAT MONEY IS SPENT WISELY AND THAT COST SAVINGS ARE BEING MADE WHEREVER POSSIBLE. Again, we had a very bad winter which affected the resort and we would like to thank all the staff for the extra work caused by the severe winter.

However, the plus side is that by investing in a new generator we at least didn’t have a candlelit Hogmanay Dinner or other electricity cuts around the resort.

The management and resort staff are always working at ways to improve the quality of the site services as economically and efficiently as possible and we have certainly had some success stories which I am sure that Julie will outline in her report. It is only by being a member of the Owners’ Committee that we can begin to understand how difficult it is to manage the resort.

So a huge thanks to all the staff at the resort who are constantly working with Julie and her team to keep the running of the resort as efficient as possible.

Joy says that she became a member of the committee because she was concerned with the increase in management fees year on year and wanted to find out what happened to these fees.

She says that it was a revelation to find out all the different legislation relating to the resort for example risk assessment which is an added cost.

These costs apparently do not apply to some of the overseas timeshare resorts and this is why their maintenance fees are considerably lower than those in the United Kingdom.

Please don’t forget that we are always looking for other owners to join our committee so that we have a variety of expertise to help run the resort, and we are always grateful for your comments.

We hope that we will have a large attendance of owners at this year’s Annual General Meeting which is being held on Thursday 9th June 2011 at 1.30 p.m. We look forward to seeing you then.

Charlie, Isobel and Joy Moness Owners’ Club Committee

Please don’t forget that we are “toalways looking for other owners join our committee so that we

have a variety of expertise to help run the resort, and we are always grateful for your comments.

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NOTICE OF MEETING

Notice is hereby given that the Annual General Moness Meeting of the Moness Owners’ Club will be Owners’ Club held at 1.30pm on Thursday 9th June 2011 in the Function Suite, Moness Resort, Aberfeldy, AGM will be held on Thursday Perthshire, PH15 2DY. 9th June at THE AGENDA 2011 1.30pm 1 To receive and accept the minutes of the 2010 AGM held on 22nd May 2010 2 To receive a report from the owners’ committee 3 To receive a report on income and expenditure for the year ending 30th November 2010 4 To received a report from the management company/resort manager 5 Any other business 6 Question and answer forum

OWNERS’ CORRESPONDENCE TO COMMITTEE This year we have decided to kindly ask owners to put any suggestions or ideas in written format ahead of the AGM. Any issues raised in this manner can then be discussed at the post AGM questions and answers forum.

Please write to the Owners’ Committee c/o Claire Smith, Moness Management Services, Woodland Point, Wootton Mount, Bournemouth BH1 1PJ or email claire.smith@wwlg.co.uk

NOMINATIONS TO OWNERS’ COMMITTEE We are seeking nominations from members who wish to be considered for co-option to the Club Committee with a view to being proposed to the membership and to be elected on to the Committee at the appropriate time.

Are you a Surveyor or do you have experience in the building industry? If so, perhaps you might like to succeed Jim Montgomery who, after 13 years involvement with the Resort, would now like to retire. You would join the Owners’ Committee as a co-opted member solely for the job of dealing with a programme of ongoing building maintenance, repairs and refurbishment.

Please send nominations to Mr. Terry Vose, Moness Management Company Ltd., Woodland Point, Wootton Mount, Bournemouth BH1 1PJ or email terry.vose@wwlg.co.uk

New team member

Colette Preston joined the team in September 2010 and deals with all aspects of timeshare ownership including owner requests & payments to deposit weeks with RCI and transfers of ownership, working closely with the Trustee Company.

For all enquiries regarding your ownership please contact your Moness Management Services Team for help and advice.

Management fee policy

Please find enclosed your 2011 management fee invoice if you are an owner of a week between 22 and 49. We would like to remind all owners of the management fee collections policy, (Owners of weeks 50-21, applicable dates shown in brackets below;) • Payment is due prior to occupancy or latest 30th June (31st December).

• You are welcome to call our office to pay with debit/ credit card details, nb. 2.5 % processing charge for credit cards.

• You can also send a cheque or pay direct into the Moness Management Company Ltd account; Lloyds TSB, Sort Code 30-91-08 Account Number 03480688.

Please quote your GL number stated on your invoice as a reference.

• £20 late payment charge is applied 1st July to outstanding balances (1st January).

• A 25% surcharge is applied on outstanding balances as at 1st August (1st February) and ownership blocked with the resort and RCI until payment received.

CONTACT INFORMATION Office open 8.45am – 6.00pm Monday to Thursday & 8.45am – 5.00pm Friday tel: 0871 781 6868 fax: 0871 781 6787 e-mail: mms@moness.com MMS, Woodland Point, Wootton Mount, Bournemouth, Dorset, BH1 1PJ

New owners’ section on Moness website

We have recently added a new section to our website just for owners, www.moness.com/ownership.aspx containing an owners’ forum and details of the 6 different resort calendars amongst other information. To access the owners’ section for the first time, please click to register, you will be asked for details of your ownership including your GL account number which you will find on your invoice. Don’t worry if you don’t have this information to hand, please call our team on 0871 781 6868 who will give you the details, and once set up you will be able to create a password and login. If there is information you would like to see and feel other owners’ would too which is not currently on the website, please e-mail your suggestions to mms@moness.com

RCI deposits

Should you wish to deposit your week for a future year with RCI, please call our office to make payment of £100 over the phone or send a cheque payable to Moness Management Company Ltd with details of your ownership and year you would like to deposit, (maximum 2 years ahead from the dates of your week) and we will put your management fee account in credit for the year concerned and deposit your week with RCI.

Selling

Your ownership details are not given out to any external organisations by our company. If you are contacted out of the blue by a resale company, beware if they tell you they have a buyer lined up, as the likelihood is they will ask you for a registration fee, sometimes amounting to £1000 or more. Many resale companies in Europe, especially those operating from Spain, often do not offer the same level of consumer protection as the UK. For helpful advice on selling through resale companies please refer to the following website www.timeshare-consumer-advice.org set up by TATOC (Timeshare Association), Should a purchaser be found through a reputable resale company, the ownership must be legally transferred through the Trustee Company. Until this is complete you remain the legal registered owner(s) and liable for the management fee.

NB. If your week is in the RCI Points system, please note 12 months notice is required as per RCI’s terms and conditions. Please contact our office for a points surrender form.

Should you find a buyer privately please contact our office for details on the legal transfer procedure through the Trustee Company and administration charges.

Share your stories, experiences and photos with us on facebook

INSPIRE VISITORS WITH YOUR MONESS MEMORIES ON FACEBOOK! HAVE YOU ENJOYED SOME AMAZING HOLIDAYS AT MONESS? PERHAPS YOU HAD A GREAT DAY OUT, PLAYED YOUR BEST EVER ROUND OF GOLF OR TOOK THE KIDS PONY TREKKING OR PADDLING IN LOCH TAY. WHATEVER YOUR FAVOURITE MEMORY OR TIP FOR VISITORS TO MONESS, WE INVITE YOU TO POST IT ON OUR FACEBOOK PAGE. To date, our brand new Facebook page has received tips for runners visiting the area, video posts from our neighbours at Splash (which may just persuade you to try white water rafting this time!) and requests for advice on things to do from prospective visitors. Special offers can also be found should you wish to visit again or recommend to friends. Any stories, information and/or photos that would inspire visitors to make the most of their stay in this wonderful area would be most welcome. Find us at facebook.com/monessresort.

Are you a ‘Tweeter’? You can also put your tips and pics on our Twitter page - twitter.com/MonessResort.

FROM FACEBOOK TO FACELIFT! Many of you will have been a guest in the ‘Flemmyng Suite’ in the past. Home to many a Hogmanay ceilidh dance and wedding, the newly named ‘Flemmyng Room’ has been transformed with the small windows being replaced with floor to ceiling French Doors.

The difference is tremendous as you will see on your next visit.

Should you wish to enquire about a party, wedding or event, please contact Jean Kilpatrick on 0871 226 2301 or email jean.kilpatrick@ monesspgl.com.

SAVE 15% ON ALL BEAUTY TREATMENTS have recently added “We a new section to our website just for owners, www.moness.com/ ownership.aspx containing an owners’ forum and details of the 6 different resort calendars amongst other information.

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Visit the new Spa Therapy Rooms where you can leave the stressful world behind and enjoy our wonderful range of Beauty & Complementary Therapies On presentation of this voucher only.

Offer closes 31/12/2011

MONESS OWNERS REWARD SCHEME

Collect points for gifts each time you spend £10 in one of our restaurants.* The gift range includes souvenir pens, mugs, cuddly toys and more. *Terms & Conditions apply, excludes private dining, functions, pre-booked packages etc.

Refurbishment

Having recently completed refurbishment of the remaining Croft cottages we now turn our attention to other properties and projects in 2011.

It’s worth bearing in mind that refurbishment is not only confined to cottage properties and last November/ December major work was undertaken to replace the electrical sub station and main distribution board serving the Resort. The new equipment has been commissioned and we hope to complete landscaping delayed by harsh weather in the not too distant future.

Roads

Following yet another harsh winter we’re presently assessing damage to roads and the boundary wall. The Resort team coped admirably throughout, turning up for work in some terrible conditions, which enabled us to stay open. If these winters are to be the norm then we must consider further investment in clearing/salting equipment.

Recreation

The Leisure Club refurbishment took longer than originally anticipated but was completed mid 2010. Visitors old and new are enjoying the upgraded facilities including new changing rooms, showers, treatment rooms, snooker room, sauna, steam room and crèche. The Reception area has also been improved along with the Farragon and Flemmyng Rooms.

This year we’ll be showing prime sporting events in The Terrace, an environment suitable for all the family, and will feature other events from time to time such as the Royal Wedding.

Relaxation

The introduction of beauty and therapy treatments has proved very popular. Our on site beauty therapists, Complements UK, provide a wide range of treatments and are offering a special introductory discount exclusively for owners – please see special offer on page 5. To avoid disappointment we recommend booking ahead of your visit.

Resort achieves RCI Gold Crown status for 8th successive year

This is a most satisfying achievement particularly as it is based on the scores returned by exchange visitors to Resort during 2010. These scores were only possible thanks to continued investment as well as the ongoing commitment of our on (and off) site personnel. Thank you to all involved.

Restaurant

Proud of our Scottish produce we felt it was time we shouted about it! Look out for mention of Scottish produce on our informal and formal restaurant menus.

And finally... reducing costs

Heather Langhorn, Resort Services Manager, is heading up an energy saving project comparing a property kitted out with energy saving techniques and equipment with an identical ‘normal’ property. We’re keen to see whether any real savings can be made and whether the level of investment required in order to achieve these savings is justified. The comparison requires to be carried out over an extended period taking in all seasons so watch this space for an update next year.

We look forward to welcoming owners old and new at the AGM and throughout the year.

Best Wishes Julie Kilpatrick, Resort Director

Make the most of the Spring weather and colours in beautiful Highland Perthshire We can now help arrange a wide range of activities in the surrounding area including golf, Highland safaris and white water rafting during your stay.

2 nights in the hotel

£129

*

per person half board

3 nights self catering cottages

£35** per person per night

Call the reservations team today on 0845 330 2838 * Based on two people sharing. Subject to availability and excludes school and bank holidays ** Based on 2 people sharing a one-bedroom cottage. Subject to availability and excludes school and bank holidays

Join before 31st July 2011 and receive 99,990 bonus points!

CEDAR CLUB - the flexible way to enjoy your timeshare holiday

The new Cedar Club gives you total flexibility with your holidays and is based on a unique points system. You’re not tied to 7 days in the same cottage, you can also stay in the new 4-star hotel. For even more flexibility you can choose from split weeks - 3 night weekends or 4 day mid week breaks.

And with the ability to borrow and/or save points to the following years if you are unable to come one year, you can really make the most of your holiday time.

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FLEXIBILITY IS THE KEY TO THE CEDAR CLUB No fees for family and friends to use Upgrade your week to get more points All purchases of new weeks get free entry to Cedar Club - a saving of £998 Bargains galore on limited stock Free night at Moness Hotel B&B, when you introduce a new member!

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For more information about Cedar Club talk to John at the sales office or call 0871 226 2309

MONESS cedar

MONESS COUNTRY CLUB AUDITED FINANCIAL STATEMENTS Moness Country Club income & expenditure account for the year to 30th November 2010

GENERAL FUND INCOME Management Fees from Owners One off Levy Contribution on Unsold Weeks

Note

Other Income EXPENDITURE Staff Premises Contribution to Sinking Fund Administration Bad Debts Factoral Fees

1.

2.

SURPLUS /(DEFICIT) to Sinking Fund SINKING FUND MOVEMENT IN YEAR Transfer from General Fund Bank Interest Received Other Interest Received Refit Account Surplus/(Deficit) from General Fund Corporation Tax on Bank Interest

1.

Balance at 30th November 2009 Balance at 30th November 2010

Moness Country Club balance sheet as at 30th November 2010

CURRENT ASSETS Bank Deposit Account Moness Management Refit Account Lloyds TSB Account Due from Moness Management Co. CURRENT LIABILITIES Provision for Corporation Tax Due to Moness Management Co. NET ASSETS Financed by: SINKING FUND

Moness Country Club notes to the financial statements as at 30th November 2010

Note 1 Sinking Fund Contribution Contribution (2010: 10% of 1,496,999 / 2009: 5% of 1,462,135) One off levy Note 2 Management Fees Golf & Sundry Income Electricity Income Staff Premises Communications Administration (excl fees) Total Costs Moness Mgt Co. Fees VAT on Fees

@ 15% @ 15% @ 17.5%

2010

2009

1,496,999 0 30,060 1,527,059 87,649 1,614,708

1,462,135 92,190 30,060 1,584,385 71,070 1,655,455

467,839 343,624 149,700 407,341 20,129 204,474 1,593,107 21,601

469,765 419,542 165,297 417,963 20,354 217,783 1,710,704 (55,249)

149,700 198 0 (94,966) 21,601 (42) 76,491 19,332 95,823

165,297 494 0 (83,524) (55,249) (104) 26,914 (7,582) 19,332

2010

2009

23,752 8,876 2,837 60,400 95,865

59,267 2,347 66 0 61,680

42 0 42

104 42,244 42,348

95,823

19,332

95,823

19,332

2010

2009

149,700 0 149,700

73,107 92,190 165,297

(5,569) (48,433) 467,839 343,624 20,901 386,364 1,164,726

(1,954) (42,799) 469,765 419,542 27,044 390,911 1,262,509

174,709 2,367 27,398 204,474

189,377 28,406 217,783

We have examined the foregoing Income and Expenditure Account for the year ended 30th November 2010 and Balance Sheet as at 30th November 2010.

We certify that, to the best of our knowledge and explanations given to us, they are correct.

Bain Henry Reid, Registered Auditors, Chartered Accountants, 4 West Craibstone Street, Aberdeen, AB11 6YL. Date: April 2011