Citizen Satisfaction Index System

The Citizen Satisfaction Index System is undertaken by the Department to empower local government units by helping them perform their mandate of ensuring the welfare of the citizens as provided for in the Local Government Code (LGC) of 1991 or Republic Act No. 7160 under section 16 and to provide supervision in area for improvement in the delivery of basic services as mandated by the said law.

Local Resource Institutes (LRIs) presented the results of the 2019 CSIS to the local officials, functionaries, and other stakeholders of the target LGUs in November 19 to December 17, 2019 through a Utilization Conference. Accordingly, the Citizendriven Priority Action Plan (CPAPs) are crafted to address the gaps, issues, and concerns of the citizens. Below is the summary of the overall result of the survey on the satisfaction and need for action of the constituents in the target municipalities based on the seven (7) service areas, namely: Health Services, Support to Education, Social Welfare, Governance and Response, Public Works and Infrastructure, Environmental Management, and Economic Investment Promotion.