Business Direction 42 by Distinctive Media Group Ltd

Business Direction

WOMEN IN BUSINESS PAGE 36

Issue 42 March/April 2018

March/April 2018

FIRSTWORD

MARCH-APRIL 2018: PAVING THE WAY

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Business Dire

I’m sure you will all be happy to join me in welcoming the brighter and warmer months that lie ahead of us. In the last issue of Business Direction, we reflected on the changes brought about by 2017, looking towards what we can expect to achieve throughout the year. WOMEN IN BUSINESS PAGE 36 Issue 42 2018 March/April

BUSINESS DIRECTION Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 4,000 businesses.

EDITOR Lucy Allen 01905 673 639 lucya@hwchamber.co.uk

EDITORIAL & SUBSCRIPTIONS businessdirection@hwchamber.co.uk 01905 673 639 www.hwchamber.co.uk/business-direction

PRODUCTION & DESIGN Distinctive Publishing, 3rd Floor, Tru Knit House, 9-11 Carliol Square, Newcastle, NE1 6UF www.distinctivepublishing.co.uk

ADVERTISING John Neilson Commercial Director, Distinctive Group 0191 5805990 | 07813 874970 john.neilson@distinctivegroup.co.uk

FEATURE EDITORS Ellen Rossiter ellen.rossiter@distinctivepublishing.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

In honour of International Women’s Day on Thursday 8 March, and the media focus on campaigning for total equality in the workforce, in this edition of the magazine we will be celebrating the women in business in Herefordshire and Worcestershire. From managing nationally recognised firms to stepping out on their own, we speak to the women behind the brands in the two counties. Featured in this issue is a Big Interview with Anja Potze, Owner of Anja Potze Fine Jewellery Ltd, who discusses the challenges she has faced as a woman in her chosen industry which has ultimately led to the foundation of her award-winning business. Also spotlighted in our Cover Features are interviews with Louise Hewett, Hewett Recruitment, Cathryn Zielinski, Simply Seedz, Wendy George, Kirks, and Adrienne Houston, Eurovacuum. I was delighted to find mention of our last issue of Business Direction in the local press, celebrating the “5 under 35” to watch in business this year. Following on from the success of the feature in January/February, in this magazine we have a brand new exclusive feature called “The Power 8”. This time we speak to eight women from Herefordshire and Worcestershire about their personal journey in business, and what it means to be a woman in their industries. In further news, I am pleased to reveal that Dawn Hardman, Director of HR, and Andrea Borwell-Fox, President of the Chamber, were nominated for two awards each in this year’s Wonderful Women’s Awards. The awards aim to recognise those in business who are going the extra mile to support firms and the community in the county. I am looking forward the hearing the results at the awards event on Friday 27 April and wish both Dawn and Andrea good luck!

First Word

Chamber News

Business News

5 -6

Policy

Skills

Business News

19-20

Business News

Chamber Training

28-29

Chamber Events

32-33

Big Interview

34-35

Cover Feature

36-37

International Trade

42-43

100 Years On

Power 8

Worcestershire Business Central 50 Visit Page

Members Services

New Members

58-60

Charity News

Business News

Movers and Shakers Last Word

64-65 66

On a final note, I would like to take this opportunity to thank both the Chamber and our Members for your support in my first year in post as Chief Executive at Herefordshire & Worcestershire Chamber of Commerce. I hope you enjoy reading this issue! Best regards, Sharon sharons@hwchamber.co.uk

Our Patrons are:

February/March 2018

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

CHAMBERNEWS

THE SUNDAY TIMES TOP 100 ORGANISATIONS 2018 Herefordshire & Worcestershire Chamber of Commerce is delighted to announce that it has been chosen for The Sunday Times 100 Best Not-For-Profit Organisations to Work for 2018. The Times 100 recognises those businesses with exceptional investment in their employees. Sharon Smith, CEO, Dawn Hardman, Director of HR, Jennifer Madzarevic,

Finance Manager and Lucy Allen, PR Executive, attended the glamorous Best Companies Awards evening on Wednesday 21 February at Battersea Evolution, London to receive the award. The Chamber has received a 1 Star accreditation from Best Companies, which is a significant achievement for businesses as it shows the organisation has “very good” levels of workplace engagement. H&W Chamber of Commerce is overjoyed with the recognition, and is looking towards a year full of rewards.

LAST CHANCE TO ENTER CHAMBER BUSINESS AWARDS

MEET YOUR NEIGHBOURS SUCCESS

Entries for the Chamber Business Awards 2018 close on Friday 23 March at 4.00pm.

Over 50 firms from Herefordshire attended the first Meet Your Neighbours event held at the Chamber’s offices in Hereford Business Solutions Centre on Wednesday 21 February.

Businesses are invited to enter at least one of the thirteen categories available for this year’s awards, including Small Business of the Year, Best Use of Social Media and Excellence in Professional Services. Entries to the Business Awards are FREE for both Members and Non-members of the Chamber, and are a great way to raise your business profile, boost staff morale and stand out against your competitors. Speaking at the awards last year, the Titania Ltd team and winners of Small Business of the Year, said: “The annual awards are a great opportunity to celebrate the success of business in the region, and we’re delighted to be recognised as Small Business of the Year! We’re really proud of our team who all work extremely hard to grow the business, and it’s great to have this recognised through this award” To enter the awards, please visit www.hwchamber.co.uk/events/awards

LOW CARBON SOLUTIONS AT SUSTAINABILITY FORUM One year on since the first Sustainability Forum, the Business Energy Efficiency Programme (BEEP) was pleased to hold its most recent forum at Arctic Circle Ltd, Rotherwas. The event’s focus was “Low Carbon Solutions”, and delegates had the chance to enjoy a networking breakfast and hear from Arctic Circle, Earth Source Energy and BEEP before taking a tour of Arctic Circle’s factory. The Sustainability Forums are FREE events which are open to both Members and Non-members, aimed at B2B SMEs operating within Herefordshire and Worcestershire. BEEP is part-financed by the England European Regional Development Fund Programme as part of the European Structural and Investment Funds Growth Programme 2014-2020.

The free event was a fantastic opportunity to make valuable connections and network with a wide range of businesses in the county. Guests also had the opportunity to get to know Herefordshire business support representatives from the Chamber, the Marches Growth Hub and the Hereford Business Solutions Centre itself, as well as the businesses on their doorsteps. Guests were invited to enjoy a warm beverage whilst socialising with other attendees, having the opportunity to enjoy a variety of locally sourced refreshments provided by Country Cottage Cupcakes. Speaking at the event, Rosie Boulanger, Account Executive at H&W Chamber, said: “It was great to welcome so many businesses to our office here in Hereford Business Solutions Centre. It was a great chance to speak to long-standing and newer Members, and show off our new office space.”

The next Sustainability Forum will be held on Wednesday 9 May at Worcester Bosch. To book your place, and to find out more information, please visit www.bit.ly/beepatbosch

March/April 2018

BUSINESSNEWS

COUNTY COUNCIL SUPPORT FASTEST GROWING ECONOMIES Worcestershire has one of the country’s fastest growing economies. Being “Open for Business” is a top priority for Worcestershire County Council. Working with the business community through the Worcestershire Local Enterprise Partnership (LEP) and H&W Chamber of Commerce, the council is delivering an ambitious plan to grow the local economy by one third by 2025 - creating 25,000 new jobs and 21,500 new homes. 2017 was significant in terms of infrastructure investment. The council secured £54.5 million funding from the government for

the final phase of the Southern Link Road. Work also began at the new Worcestershire Parkway Railway Station, while major investment is being sought to improve traffic flow along the A38 in Bromsgrove and the A46 in South Worcestershire. Major employment sites in the county continue to provide new employment land – Worcester Six has seen its first buildings constructed and Malvern Hills Science Park is one of the county’s many success stories. www.worcestershire.gov.uk

THE COUNTESS OF WESSEX VISITS ST PAUL’S HOSTEL

GROWTH AND A BUSINESS FIT FOR THE FUTURE

Her Royal Highness, the Countess of Wessex visited St Paul’s hostel on Thursday 9 November 2017 as part of a visit to the county. During her visit, she met many beneficiaries of the charity, former and current Trustees and staff. She spent time talking to beneficiaries, hearing their stories and was able to speak to the many partners from business and charities who are able to work with St Paul’s and help them achieve their mission; to help people through homelessness. Chair of Trustees, Claire Bridges, said: “We were delighted that Her Royal Highness wanted to visit the homeless of the City and understand the work of St Paul’s. This was a very special day in our 40th year”. The day was a fabulous event, Her Royal Highness was treated to a high tea prepared by Gregg Dobson, Filip and Karen, including delicious sweet and savoury treats like macaroons, goats cheese crostini and chocolate tarts. www.stpaulshostel.co.uk

Simon Geraghty, Leader of the Worcestershire County Council

Professional gritting and snow clearance experts AA Salt Services Ltd have seen a strong period of growth as the Worcester company sets its sights on a successful 2018.

OLD RECTORY HOUSE CELEBRATES AFTER SHORTLISTING FOR AWARD The Old Rectory House has been shortlisted for Best Historic Venue in the UK Wedding Awards 2018. The awards recognise the best venues, wedding dresses, florists, honeymoons, caterers and bridal accessories from across the UK, and reward those who help make the journey from “just-engaged” to “married couple” as magical as possible. Lindsey Turner, General Manager and Wedding Planner at the Old Rectory House, said: “We’re delighted to have been shortlisted to win the awards in the Historic Venue category, we’re really proud of what we’ve achieved since taking ownership in 2016.”

Marking its 15th anniversary this year, owners Mark and Nicola Rogers have appointed son Ben Tanner who is leading on several technological and business development projects with customers in the retail, hotel, medical, education and sports sectors. AA Salt’s Founding Director Nikki Rogers, said: “It is wonderful to be growing the business with the second generation. Ben has watched the business from the beginning and now has his chance to make an impact. He is already bringing new ideas and new customers into our portfolio. We want to continue to improve our customer experience through the advances in technology and provide complete peace of mind for all our customers throughout the winter months.” www.aasalt.co.uk

The voting for the awards closed on Thursday 15 February, and the results are now being counted by a panel of judges who are considering the shortlisted candidates for one of three of the Editor’s Choice Awards. The winners will be announced in Hitched, Perfect Wedding and You & Your Wedding this spring. www.oldrectoryhouse.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BUSINESSNEWS

HEREFORD BUSINESS NAMED AS BHTA RETAILER OF THE YEAR

WORCESTERSHIRE VINEYARD LAUNCHES TASTING CLASSES One of the UK’s oldest vineyards has just launched its new programme of wine tasting events to be held in its own Tasting Room. Located just 10 miles north of Worcester, Astley Vineyard has been producing a range of wines from its five acre site in the Severn Valley for over 40 years, and it is now opening its doors for those keen to expand their wine knowledge. The vineyard is delighted to announce the launch of three wine tasting sessions for spring this year, the first of which was held on Valentine’s Day. The events will be hosted by wine expert Chris Haywood, who had been working in Harvey Nichols in Knightsbridge until last summer. The next events will take place later this month, March, and in April. The normal vineyard tours will recommence on Tuesday 1 May.

TPG DisableAids Ltd is pleased to announce it has received the prestigious award of Retailer of the Year from the British Healthcare Trades Association (BHTA) in a gala ceremony at the Park Plaza Hotel in London last year. Suppliers commended DisabledAids for its customer-focused attitude and refreshing approach to business. One supplier notably rewarded the courteous, friendly and professional conduct of all members of staff. Managing Director, Alastair Gibbs, said: “This accolade from the industry is a testament to our standards and longevity in the business. The whole team at TPG DisableAids have worked together to provide a service to our local community which goes beyond just selling a product cheaply. They really care about what we do and treat people as we would wish to be treated ourselves. Real value is added to our products and services by the skills and professionalism of our staff”. www.tpg-disableaids.co.uk

NEW LOOK, NEW NAME AND NEW APPROACH A local provider of managed business spaces is celebrating its rebrand to Flexspace Hereford. Previously known as Evans Easyspace, the business centre based on the Rotherwas Industrial Estate, is now under new management. Lee Maytum, Managing Director of Flexspace, explains: “At the start of 2017 we started to merge 50 Evans Easyspace centres across the UK into an existing portfolio of eight Flexspace centres. “The rebrand to Flexspace is one of the final steps of the merger. The last six months have been focussed on ensuring each of the new Flexspace centres benefits from improved data connectivity, telecoms, customer service and much more.” Julie Taylor, Area Manager, adds: “Along with the rebrand to Flexspace we will be providing a more personal service to tenants in Hereford. Starting up or managing a small business is a challenge; as Flexspace and with the new management in place, we’re set up to provide support to business owners as and when they need it.”

More information on Astley Vineyard’s wines, events and tours can be found at www.astleyvineyard.co.uk or by calling 01299 822907

www.flexspace.co.uk

DRP DOUBLE WIN AT DRUM UK EVENT AWARDS Local creative agency drp, has recently taken home two award wins at the recent annual DRUM UK Event Awards. drp won gold in “Brand Activation with Invited Audience of the Year” for the Triumph Motorcycles Bonneville Bobber Launch, and “Agency of the Year (40+ staff)”. The awards ceremony celebrates the most experiential and engaging events, from both B2C and B2B sectors, over the previous twelve months. drp was shortlisted seven times for a number projects in many highly competitive categories, including Nationwide Building Society’s Our Big Event, EE Conference 2017, Triumph Bonneville Bobber Launch,

and its very own, drpbigtalk. drp’s CEO, Dale Parmenter, commented: “Over the last year we have made significant strides to become the leading

agency of choice. Our people are what makes drp the company that we are, and everything we do is a team effort.” www.drpgroup.com

March/April 2018

Your local, award winning legal experts

ARE YOU PLANNING TO SELL YOUR CARE HOME? GETTING YOUR HOUSE IN ORDER At the outset of a sale the prospective buyer will expect you to provide them with information about your business (the due diligence process). It is helpful to have information relating to (and where possible copies of) existing customer/ supplier contracts, service user records, lease and hire purchase agreements, property lease agreements, employee contracts and financial information readily accessible.

HOW WILL IT BE SOLD? If you are a sole trader or a partnership you will be selling the business and assets of your care home. If you are a limited company you may either sell the shares in the company or the business and assets. On a share sale you will be selling the company as a whole (including all existing liabilities). On a business and asset sale the buyer can cherry pick the assets they want to acquire and can exclude certain liabilities such as historic tax liabilities. It is highly recommended that you obtain specialist tax advice about how you sell your care home so that you are fully aware of the tax consequences associated with either method of sale.

TIMING AND CARE QUALITY COMMISSION (CQC) REQUIREMENTS Whether you are a sole trader, partnership or other type of organisation (e.g a limited company), you will need to consider the CQC requirements relating to a change of provider and/or a change of registered person/nominated individual. This process usually involves both the seller and the

buyer notifying the CQC of the proposed changes in order to seek approval. It can typically take several weeks for the CQC to respond - this needs to be considered when agreeing a timetable to complete the sale.

GET THE RIGHT ADVICE When selling your care home it is imperative that you are advised throughout the process by professionals with relevant experience in the industry.

Our specialist team has a strong track record for its work in the health care sector and is praised by clients and market sources as having a “fantastic reputation for delivering commercial, honest and technically relevant advice” (Legal 500 2017). Contact Tim Edwards, Senior Associate Solicitor – Corporate & Commercial Team, on 01905 677059 or e-mail tedwards@ thursfields.co.uk

www.thursfields.co.uk

ADVERTORIALFEATURE

PUTTING HEREFORD RACECOURSE BACK ON THE MAP Hereford Racecourse dates back almost 250 years, what you might not know, is that just a few years ago its future was bleak. In December 2012 the venue closed and few thought it would reopen.

A LONG SHOT The naysayers had a point, few sporting venues once closed reopen, but Hereford Racecourse proved exceptional. In June 2016, work began to bring the racecourse up to scratch again. The intervening years had not been kind, buildings once empty soon deteriorated, so there was much maintenance to be done, plus almost all of the original paperwork was missing - its future was far from assured.

YOUR COURSE SPECIALIST Taking the helm and tasked with leading the regenerations efforts was Executive Director Rebecca Davies, ably assisted by a small, but talented team of six. For Rebecca, what began as a temporary job at the Cheltenham Festival in the late 1990’s developed into a passionate career of over two decades standing. Rebecca was the youngest person to become accredited as a Clerk of the Course, and the only female operating in the position at the time which she did alongside

her role at Cheltenham Racecourse before taking the reins at Hereford. Having been mentored early on in her career by key figures in racing including Edward Gillespie, Rebecca is keen to encourage rising talent like her own Clerk of the Course who is also ironically also a woman, Libby O’Flaherty.

THE HOME STRETCH Rebecca’s team, along with colleagues from Arena Racing Company, all pitched in to help, lending a hand to repaint the venue, ensuring it was shipshape. To add to this, were all the matters of compliance and legislation, no mean feat in themselves. Yet, in just four months, on 6th October 2016, the racecourse historically reopened, welcoming a crowd of almost 5,000 people to enjoy racing for the first time in four years. The dedicated team had achieved what few have achieved before or since – reopening a closed sports venue.

AHEAD OF THE FIELD Hereford Racecourse has an identity grounded in the area it serves, a small country racecourse it will always be, but therein lies its charm. As champion trainer Paul Nicholls has observed: “Hereford Racecourse offer Owners & Trainers a friendly welcome and fantastic day at the races. They may not be the biggest but what they do, they do well and most importantly you can tell they really care.”

you’ll find a business fully engaged in the community, supporting local businesses, showcasing local produce and supporting local events.

THE FRONT-RUNNER FOR YOUR EVENT Which make this idyllic venue, a strong contender for your next event, whether it’s a business conference or a wedding reception. How many of us have attended a wedding reception at a seemingly picturesque country hotel only to find ourselves in the basement? Well, that won’t happen at Hereford Racecourse, here you’ll find rooms flooded with natural light, taking full advantage of the spectacular views. A beautiful and rural setting, with good public transport links and ample complimentary car parking – a winning combination. Here you won’t be offered a one-package-fits-all approach, the services will be tailored to your needs.

BEATING THE ODDS It is this custom-made approach that has taken Hereford Racecourse from no visitors to over 7,000 for a single event and over 55,000 a year. Now Hereford Racecourse is building on its impressive track record, with more race dates and more events, but never losing sight of the fact that it is a unique, country racecourse. Visit https://www.hereford-racecourse.co.uk or call 01432 273 560 to find out more.

Step into the racecourse and you couldn’t be anywhere but Hereford, with a view of the stunning skyline, including the distinctive cathedral, Hereford’s uniqueness is its great strength. Here

March/April 2018

Sally Morris Partner

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

ADVERTORIALFEATURE

THE BEST COMMUNICATION METHOD IN THE KNOWN AND UNKNOWN UNIVERSE There are a number of things that make up a great business: the people, ethos, core values and (of course) the product or service that you supply. But if pressed to pick out the real key to great companies, I would have to say that it all comes down to communication. Knowing how to communicate with the different people you interact with is the foundation of great businesses.

COMMUNICATION METHODS When you’re talking about effective communication, you need to know two things: 1. Who are you talking to? and 2. What’s the best approach? I’ll start with the second one because it’s a little easier (shorter) to explain and it all comes back to two styles of writing: short hand and long hand. Short hand, for anyone who isn’t familiar with the term, is a kind of code that lets you hand write (or even type) extremely quickly.

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to do? What are the implications of it? How will people interact with it? Once the development is underway, we may move to more short handed discussions: “That bit needs to work better with the transition, it’s feeling a little lost right now.” See what I mean? The short hand is only really understandable to people who know what it is about. But it sure saves time.

BUT WHAT ABOUT THE FIRST QUESTION? Choosing the right tone is super important when communicating your message, both in terms of ‘sending & receiving’. And that tone goes way beyond just what you’re talking about, it is vital to know who you’re talking to. For effective communication you need to understand the groups of people that you will be collaborating with. I tend to think about them in slightly sci-fi terms (don’t ask me why), so you’ve got your Crew, your Known Universe, and your Far Out Group.

YOUR CREW

A QUESTION OF TONE: CREW VS UNIVERSE Imagine you are with friends at a social event and want to pass on some news: you get the picture, its far more casual and you will generally have a feel for the room and how they will receive your message. Imagine the same situation at a professional networking event: again, you will see the point, you will be more guarded around your communication style and perhaps less confident on how the message will be received by some members of the group.

THE FAR OUT GROUP Then there are those that you don’t communicate with very often or are completely unknown to you. They may be people who are reading your website (or magazine article) for the first time or who you meet at a conference or event. These are the group where you will be far more cautious around your communication style, perhaps defaulting to a more traditional professional approach. You’ll need to rely on long hand with these people because you haven’t built up a relationship or a short hand with them yet.

We use it at OpenCRM to refer to a way of speaking where we can remove some of the explanations and niceties and get straight down to the heart of the discussion - it will generally take less time and speed up decision and action. It does require everyone to be pretty switched onto the topic at hand, but definitely saves time and energy when you just need to get a message out the door.

These are generally your work colleagues, they are the people that you know well and the tone of the conversation can be mostly short hand. You like and trust each other and have a common set of values and goals.

KNOWN UNIVERSE

My point is there are different groups of people and different communication styles. Being able to recognise when you should change your style is crucial to great communication and great companies.

Long hand, as you’ve probably guessed, just means writing out every letter of every word and includes every (correct) punctuation mark. We use it to refer to conversations that need more time, better explanations and generally involves a more protracted process to arrive at a decision.

These are people who you collaborate with often but who are not as well known. They are most likely clients, supplier, and prospects who are well into your sales cycle.

To talk to a member of OpenCRM team about how CRM software can benefit your brand, just call 01748 473000 or visit the website: www.opencrm.co.uk

You might need to use long hand for some conversations, but short hand works well here in a majority of cases.

These conversations take longer and are more detailed because that’s what’s required.

When communicating with people in your known universe, you will most certainly need a lot of long hand, but will probably develop your own version of short hand as you go along.

For example, when talking about a new feature, we’ll start with the long hand explanation: what does it need

Your tone is different, not in terms of being professional, just has a more detailed approach to the process you are both following.

But you will.

SUMMARY

Graham Anderson, is the CEO and founder of OpenCRM, one of the UK’s leading customer relationship management systems.

March/April 2018

POLICYNEWS Left to right: Kev Sankar, Adam Marshall, Sharon Smith, Andrea Borwell-Fox and Sophia Haywood.

REDDITCH FIRMS DISCUSS REGENERATION WITH LOCAL MP On Friday 2 February, a group of Chamber Members from Redditch gathered to discuss barriers to growth with Rachel Maclean MP.

CHAMBER BUSINESS MANIFESTO 2018 LAUNCHED Herefordshire & Worcestershire Chamber of Commerce has officially launched its Business Manifesto for 2018, which outlines the main policy objectives and campaigns for businesses in the two counties, at an exclusive launch event at Worcester Bosch. Building upon a turbulent twelve months, this year’s manifesto focuses on the following themes: Skills, Brexit, Infrastructure, Connectivity, Reducing the cost of doing business, and Cyber Crime. Nationally firms have experienced a snap election, the triggering of Article 50 and a web of complex negotiations taking place. Locally, low unemployment and the skills shortage continues to challenge businesses, as do struggling infrastructure and temperamental connectivity. These priorities have been narrowed down following feedback from over 600 local businesses, including results from our

Quarterly Economic Survey, Area council and the regular interaction the Chamber has with local firms every day. The manifesto aims to tackle these issues head on and work towards solutions with the support of the business community. As the voice of business in the two counties, the Chamber will relate these concerns back to politicians and work to influence government, locally and nationally, on the key priorities needed to make Herefordshire and Worcestershire an even better place to do business. Over 130 businesses attended the launch on Friday 26 January who heard presentations from CEO of Worcester Bosch, Carl Arntzen, Director General of the British Chambers of Commerce, Adam Marshall, Chamber CEO Sharon Smith and Chamber Policy Manager, Sophia Haywood.

Businesses of all sizes and sectors across the constituency were present at the roundtable held at Rockline Industries. Space was a key theme of the discussion, not the extra-terrestrial kind, but business space is an issue that firms feel is worlds away from being solved. The ability to expand, grow and stay in the area should not be a big issue. However, the much needed regeneration of Redditch can be seen as an opportunity. Development could potentially provide a solution to the skills shortage, by helping attract and retain skilled individuals in the area. It was agreed that industrial estates and business parks needed an upgrade, with all around the room agreeing that tired 70s builds don’t draw in the talent they’re after. Topically, following the announcement of the closure of M&S in the town centre, firms agreed that the centre needed a major overhaul too if Redditch wants to reach its full potential.

CHAMBER TAKES HEREFORDSHIRE BUSINESS VOICE TO WESTMINSTER Transport infrastructure, in particular roads and rail, is raised as one of the biggest issues affecting businesses across Herefordshire. To highlight the importance of local infrastructure at a national level, the Chamber hosted a lunchtime event in the House of Commons to discuss this at the heart of policy making. Held on Tuesday 6 February, the event sponsored by Keepmoat Homes and Bill Wiggin MP saw members from the local business community come together to discuss how infrastructure is affecting local business, what the priorities for the region should be and how we can turn these priorities into reality. The event ties in with previous activity around the manifesto including a roundtable discussion recently held in Ledbury.

Hereford Bypass which has recently gone out to consultation and what that might offer for firms in the future. Moving away from roads, improving rail was a strong theme of the discussion with calls from around the table to improve the Hereford to London Paddington line and the Hereford to Birmingham New Street line. Business leaders highlighted that they often drive out of the county to catch the train as its more reliable and that the long and arduous journey disappoints clients, especially those having travelled internationally. There was strong support for more passing places on a number of A Roads in the region, which would not just improve efficiency but safety too, plus improvements at junctions which were not designed for the amount of traffic now on our roads. There was also discussion of the

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

A set of priorities will be formed this year following this lunch and engagement with the new Chamber Manifesto Working Group on Transport. For more information or to get involved in future policy activity please contact Sophia Haywood, Policy Manager on sophiah@hwchamber.co.uk

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FOCUSONRECRUITMENT Hewett Technical Team; Back Row – James Riach, Steven Harris and Gareth Johnstone; Front Row – Dominic Aston, Holly Hawkesford and Sam Birtwistle

DEMAND FOR ‘TECH TALENT’ SHIFTS UP A GEAR ACROSS THE REGION Job creation in 2018 is being driven by continuous tech innovations – AI, cyber and robotics are just a few of the sectors seeing an explosion in requirements for skilled people. The Recruitment and Employment Confederation (REC) Jobs Outlook report, published in January highlighted once again that Engineering and IT sectors are still experiencing the most difficulty in finding the talent they need for their businesses. Across Herefordshire and Worcestershire, well over half of tech companies rate the skills shortage as their single biggest challenge. The result of this… more companies are turning to recruitment agencies to help source the people they are struggling to find. Hewett Recruitment launched their IT and Engineering Divisions over 8 years ago. In that time, they have honed their expertise in understanding their clients and the markets in which they operate, to deliver the technical talent they need. Director Laura Hewett said, “We have seen steady growth in our technical divisions over the last 8 years, but the growth in the last 12 months has been unprecedented”. Hewett Recruitment achieved sales growth of 29% in 2017, with a large proportion of that increase coming from the IT and Engineering teams. “Resourcing for

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technical candidates in such a skill-short and candidate-driven market has become a real science. We have invested in the latest technology and techniques to find the people our clients are looking for. As the market becomes more competitive, businesses are more aware that they need to look after their people – offering training, flexibility, benefits packages and career progression. We work closely with our clients to ensure they are attractive and competitive in the recruitment market. We also manage the process hand-in-hand with them to ensure they are best-placed to secure the candidates they need.” To service the increase in demand, Hewett Recruitment have welcomed two new Trainee Recruiters to their expanding Technical Division. James Riach is a recent graduate from University of Worcester and Steven Harris has taken the move into recruitment, from a technical sales background. Both James and Steven have started working through the ‘Hewett Academy’, which supports and develops the Trainees as they learn on the job. Herefordshire and Worcestershire companies are known for being proactive and creative when faced with a challenge, such as the current skill shortage. Indeed, many SME tech companies are engaging

Contractors as a short-term solution either while they continue to search for a permanent employee, or to deliver a specific project. Over the last 12 months, Hewett’s have incorporated Limited Company and PAYE Contractors into their technical recruitment offering. This has bolstered the service they offer by giving clients choice to best suit their business requirements. The demand for contractors is anticipated to grow further in 2018.

We have seen steady growth in our technical divisions over the last 8 years, but the growth in the last 12 months has been unprecedented.

March/April 2018

FOCUSONDIGITAL Sponsored by Minster

HOW WILL THE GENDER PAY GAP REPORTING REGULATIONS AFFECT YOUR BUSINESS? As you may have seen across the news, currently the gender pay gap is a very popular topic affecting a number of industries in the world. From Hollywood to Hartlebury, women in business are making their mark in their industries more than ever before. You are likely to have read about how A-list women like Reese Witherspoon are taking on Hollywood and currently making waves in the film industry with strong statements such as ‘...we have to do our part to change the idea that a woman with passion and ambition is out only for herself’. Gender equality is a key topic and it seems that upcoming legislation is evolving to meet changing expectations within the workplace. Gender pay gap reporting is one of the many steps towards equality in the work place and has been introduced to ensure there is no significant cumulative impact on a woman’s earning potential during her working life time. It is also aimed to give more transparency about gender pay difference, thus increasing the chances of action taking place. Gender pay gap reporting will be enforced from April 2018, making it compulsory for businesses with 250 employees or more to publish their gender pay gap figures to both their own public-facing company website and to the government online. Organisations must publish their median and mean gender pay gap figures and the proportion of men and women in each quartile of the pay structure. Pay gap reporting must also include basic pay, allowances, paid leave, bonus pay and pay for piecework. So how does this affect your company? You may be worried that this regulation may affect recruitment and company credibility, however companies are able to determine how they would like to publish their reporting - some may choose to publish a statement, authorised by an appropriate senior within the organisation. If you work in a finance department, you’re likely to be considering how your business will gather the gender pay gap information most efficiently from your payroll system. Some systems may have specific reporting tools to enable you to find the information you need.

Reese Witherspoon at Cannes, by Georges Biard via Wikimedia.org

Pegasus Opera 3 Payroll contains an extensive range of reports including End-of-Year reports, departmental reporting and much more. Pegasus now have new reporting available to allow you to access your payroll data, analyse the data and produce the relevant reports easily to assist with the compulsory gender pay gap reporting. The Opera 3 payroll reporting tool also allows you to print reports and export the data in to Excel for additional data manipulation. The gender pay gap ‘Snapshot Date’ is the date that employers must gather the information from in order to report their gender pay gap. This date is March 31st for public authorities and April 5th for all other employers. To be prepared, businesses should review the reliability of their payroll system and start to collate this information to begin preparing a report.

For more information on accounting and payroll systems, contact Minster on 01562 68211 or email sales@minstermicro.co.uk. Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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BOOKKEEPING WITH A DIFFERENCE Any of these sound familiar? I don’t know what profit I’m making until the year end? Cashflow gives me a headache, how can I see around the corner?...

Working hard for Worcestershire Harris Lamb is a progressive national Commercial Property Consultancy focused on delivering realistic, effective and commercial solutions to clients across the property spectrum. With a diverse range of clients across the whole of the UK, the 75-strong team provides a comprehensive range of services including property management, planning, Rating, lease advisory, recoveries and LPA receivership, corporate support, development, investment and building consultancy. Harris Lamb’s Commercial Agency team has won the prestigious EGi Most Active Agent of the Year award for the region for eight consecutive years and overseen a number of high profile commercial deals within the Worcestershire region and the Midlands. During the course of 2017, the business has enjoyed significant success throughout Worcestershire, having secured planning permission to build Fortis Living’s new HQ in the city centre and being responsible for marketing the region’s Worcester Six business park at Junction six of the M5. The business has overseen the first letting at the site, a 15-year lease on a 140,000 sq ft unit to healthcare manufacturer Kimal PLC.

What on earth is Making Tax Digital and how can I get ready for it? VAT and PAYROLL are scary. Am I fully compliant? It’s hard to make business decisions without accurate, up-to-date knowledge of my accounts Is your bookkeeper/accountant solving these problems for you? At Adder Bookkeeping we aim to meet all the compliance and management accounting needs of clients, giving peace of mind and freeing up time. We are a one-stop shop, offering easy-to-budget monthly fees. We are fully qualified with the Institute of Certified Bookkeepers. We have a friendly, approachable team and we love technology – experts at setting you up in the cloud. Check out our client testimonials on the website – free accounting health checks and no strings quotations. W: www.adderbookkeeping.co.uk T: 01386 578925 E: helen@adderbookkeeping.co.uk

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March/April 2018

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SKILLS

NEW CENTRE OF VOCATIONAL EXCELLENCE OPEN IN WORCESTER Herefordshire & Worcestershire Group Training Association (HWGTA) officially opened its training facility on Thursday 7 December. Over 45 businesses attended the official opening at the Great Western Business Park in Worcester, to celebrate the positive impact that the facility will have for future generations of apprentices. The new Centre provides a state of the art facility for engineering skills development for the manufacturing, processing, finance, legal and service sectors across Herefordshire and Worcestershire. The development was completed following £950,000 investment from the Worcestershire Local Enterprise Partnership through the Government’s Growth Deal and £70,000 of New Homes Bonus funding from Worcester City Council, as well as match funding from HWGTA. For further information on Herefordshire & Worcestershire Group Training Association and their available courses, visit their website www.hwgta.org For more information on the projects being funded by Worcestershire Local Enterprise Partnership, visit their website www.wlep.co.uk

HCA STUDENTS OPEN EXHIBITION AT HEREFORD MUSEUM Students from Hereford College of Arts (HCA) were delighted to open a new exhibition at Hereford Museum and Art Gallery from 20 February to 3 March. The Instant Fish exhibition showcased work inspired by the museum’s collections and was created by the Extended Diploma in Art and Design students. The exhibition came as part of HCA’s continuing emphasis on engaging its students with Hereford and its communities. Working with Hereford Museum’s Learning and Resource Centre has given many of the students a new opportunity to find out about the museum’s many collections, and has helped to develop their knowledge of the culture sector. It also allows them to think more broadly about using the skills they develop on their course in an employment context – by seeing all the different directions their diploma could take them in – from working in design, to further arts study, or working in a cultural organisation such as a museum or gallery. www.hca.ac.uk

SPECIAL ACHIEVEMENT AWARD FOR KIDDERMINSTER STUDENT Georgia Lees from Holy Trinity School and Sixth Form Centre in Kidderminster has been awarded the Presidents Special Achievement Award at a ceremony attended by the Lord Mayor of Birmingham at Birchfield Harriers Running Club. Georgia who trains twice a week at the Birchfield Harriers Club, which is based at the Alexander Stadium, Birmingham also competes with Holy Trinity at local and national events, received the award for qualifying and competing at three different disciplines of cross country, road relays and the 800 metres in the 2017 season at National level. Georgia said of the achievement: “I am extremely honoured to receive the Presidents Special Achievement Award and thrilled to have won the Norma Blaine Award for cross country. I’m now focusing and enjoying the resumption of my training and the 2018 season ahead.” www.htsfreeschool.co.uk

SUPPORT LOCAL SKILLS AGENDA BY BECOMING ENTERPRISE ADVISER Herefordshire & Worcestershire Chamber of Commerce is looking for individuals to become “Enterprise Advisers” to assist schools in Worcestershire. Enterprise Advisers will be the cornerstone of The Careers & Enterprise Company’s national programme. They will become part of a nationwide network of high calibre volunteers with experience of employment or self-employment.

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These advisors will work with Worcestershire’s Enterprise Coordinator to support schools and colleges to navigate the range of possible employer interactions and to help them create a whole school strategy for careers, enterprise and employer engagement. Equipped with a toolkit developed by The Careers & Enterprise Company and localised by the Worcestershire Local Enterprise Partnership, Enterprise Advisers will work closely with the leadership team of a specific school.

To register your interest, please contact Sophia Haywood on sophiah@ hwchamber. co.uk

March/April 2018

BUSINESSNEWS

CB, CHARTERED ACCOUNTANTS LAUNCH PUDDING CLUB! CB, Chartered Accountants has launched the sweetest networking club in Worcestershire - the CB, Pudding Club! The Pudding Club is the brain-child of Managing Partner, John Painter, and is designed to promote relaxed networking coupled with the opportunity to sample delicious, warming seasonal puddings and a glass of fizz. More than 40 local business people joined the Worcester-based accountants for the launch at their offices on the Shire

Business Park. During the Prosecco reception, guests were presented with that evenings menu containing five puddings each served with either cream or custard. The homemade puddings included Sticky Toffee, Ginger, Pineapple Upside-Down, Cheesecake and Fruit Crumbles.

John Painter, Managing Partner said: ‘What a wonderful way to spend an evening! Relaxing with like-minded individuals whilst sampling the finest seasonal desserts. This really is like no other networking event in Worcestershire.’ If you would like to attend the next CB, Pudding Club please contact Wendy Youngs at wjy@cbcharteredaccountants.com.

SHINING A LIGHT ON OUR BUSINESS COMMUNITY

RECORD DEMAND FOR TECHNICAL STAFF Hewett Recruitment has welcomed two new Trainee Recruiters to its expanding Technical Division. James Riach is a recent graduate from University of Worcester and Steven Harris has taken the move into recruitment, from a Technical Sales background. Hewett Recruitment is a well-established agency and has enjoyed much repeat business from loyal clients over 38 years, but has never been complacent. For the calendar year 2017, sales growth for the company was an impressive 29%, with much of that increase coming from the IT and Engineering teams. Director Laura Hewett said: “We opened our IT and Engineering Divisions over 8 years ago. In that time, we have honed our expertise in understanding our clients and delivering the technical talent they need to grow their businesses.” Laura continued: “Over the last 12 months, we have incorporated Limited Company and PAYE Contractors into our technical recruitment offering. This has bolstered the service we offer by giving clients choice to best suit their business requirements.”

As Chamber Patrons, we work with and advise a variety of member businesses across the two counties – including SMEs and PLCs in the agricultural, manufacturing, leisure and professional services sectors. Those businesses not only back themselves to win, but have grown steadily and successfully over a number of years. It is hugely positive, therefore, that this latest edition of Business Direction shines a light on local businesses, their progress, and the sheer commitment and drive of their leadership teams to succeed. As Managing Director of a law firm which itself is constantly growing, changing and innovating, I hope everyone will read and grasp inspiration from these wide-ranging achievements across Herefordshire and Worcestershire. 2017 was another landmark year for our area and 2018 looks to be building in the same direction. www.mfgsolicitors.com Suzanne Lee, Partner and Managing Director - mfg Solicitors

www.hewett-recruitment.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

SOLUTIONS FOR YOUR BUSINESS ASPIRATIONS Since its launch in 2015, the University of Wolverhampton’s Hereford Business Solutions Centre has brought the business community together and created fantastic networking opportunities through its broad range of events and seminars. Helping businesses of all sizes access funding – for start-ups, capital grant funding, and more – the Centre also houses the Herefordshire branch of The Marches Growth Hub providing local business knowledge and access to many business support agencies. Did you know the Centre also provides incubation space? Providing an ideal professional base for new young businesses, it offers a well-connected environment and networking opportunities. Spaces are available now to help realise your business aspirations! Keep an eye out for the Centre’s workshops, support sessions and training on topics such as cyber security, drone training, and manufacturing. To find out more today: visit businesssolutionscentres.co.uk or call 01432 344 424.

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C O N S U LTA N T S

First-class construction consultancy and support www.dsbcc.com

• Retail • Healthcare

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• Leisure • Industrial DSB’s business philosophy is paramount to what we stand for; we provide clients with real services that are applicable to their particular needs and requirements.

“Delivering a big-firm professional service with a small-firm personal approach.”

Our reputation in the marketplace is founded on delivery. We will neither restrict ourselves to the normal confines of standard quantity surveying, nor impose a service that may be inappropriate on a client whose needs and requirements could be more efficiently and effectively met by better means.

BUSINESSNEWS

PROPERTY MANAGEMENT COMPANY EARNS INTERNATIONAL QUALITY STANDARDS

NEW CHAIRMAN FOR HEREFORD ENTERPRISE ZONE Andrew Manning Cox, Senior Partner at Gowling WLG, has been revealed as the new Chairman of the Hereford Enterprise Zone. Newly appointed Directors Sharon Smith, CEO of H&W Chamber of Commerce, and Charles Ingleby, Partner at Ingleby Trice, have joined him on the Board. Skylon Park is the designated Enterprise Zone of the Marches Local Enterprise Partnership, the private sector-led organisation tasked with revitalising the economy of Herefordshire and beyond. Managing Director of the Enterprise Zone, Mark Pearce, welcomed the new Board members and added: “Andrew will be ably supported by the existing board members and Charles, who brings extensive property development experience and investor knowledge to the table. Sharon’s appointment will further strengthen our engagement and involvement with businesses.” www.skylonpark.co.uk

SPIRE ACHIEVE JAG ACCREDITATION FOR SECOND YEAR Spire South Bank Hospital’s Endoscopy Suite has for a second year running achieved JAG accreditation, a formal recognition where an endoscopy service has demonstrated its competence to deliver against strict criteria of high-quality, safe and appropriate endoscopy services. The Endoscopy Suite is the only one of its kind in the area with JAG and continues to maintain its high standards by providing staff with relevant training and delivering short waiting times for patients and ongoing monitoring of service delivery. The Endoscopy team is led by Karen Jefferies who oversees eight nurses and two admin staff. The team work alongside JAG Clinical Lead, Consultant General Surgeon Mr Stephen Lake, who specialises in colorectal surgery and endoscopy. There is also a nursing role specifically for JAG, ensuring all audits are completed and actioned. This role has been continually delivered by Nurse Cheryl Pearsall.

Place Partnership, a Worcester-based property management company, has successfully achieved International Certifications in Quality Management Systems and Information Security. The company has been committed to quality since launching in 2015. It has implemented transformational standards around its processes to achieve this certification in a short amount of time. The international standards give world-class specifications for products, services and systems relating to industries such as manufacturing, services and technology. Place Partnership’s Managing Director, Andrew Pollard said: “This is an important step for Place Partnership as we see quality management as integral to providing excellent customer service. Achieving ISO 9001:2015 and ISO 27001:2013 demonstrate to our customers, suppliers and staff that we take quality seriously and want to maintain high standards of service.” www.placepartnership.co.uk

www.spirehealthcare.com/southbank

SUPPORTERS RAISE £10,000 TO REPAIR VANDALISED SVR CARRIAGES Following the attack by vandals on two of Severn Valley Railway’s (SVR) carriages, a flood of donations from generous supporters meant that SVR achieved its £10,000 target in just one week! SVR launched the appeal to meet the costs of putting right the damage caused when vandals sprayed paint along the sides of the heritage vehicles on Christmas Day, the only day that the railway was closed over the festive period.

Director, Shelagh Paterson, said: “The speed and generosity of the response we’ve received shows us just how shocked people were when the news of this awful incident broke. "Keeping our heritage alive and accessible is clearly very important to the wide range of people who’ve come forward to add their support. Each one was a vote of confidence in the sterling skills of the SVR’s restoration volunteers and staff, and we are so grateful to everyone for their support.” www.svrtrust.org.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUSINESSNEWS

PENGUIN DIVE INTO 2018 BY SUPPORTING LOCAL CHARITY NEWSTARTS Bromsgrove-based Penguin Office Supplies has announced it will be supporting local community social enterprise NewStarts by donating all proceeds from its various fundraising activities planned this year to the charity. As well as reusing and finding new homes for unwanted household items, NewStarts provides free furniture, emergency food and household supplies to those who need

re-homing and are either on low incomes or find themselves in financial crises. The money raised from the line-up of different fundraising events will be used by the charity to support local families in need.

challenging fundraising activities with the aim of raising much needed funds to support NewStarts and their tremendous outreach projects.” www.penguinoffice.co.uk

Director of Penguin Office Supplies, Chris Hopkinson explains: “NewStarts rely solely on gifts of money and goods donated from others to help meet the needs of local people. This year we’re planning

CHELMSLEY WOOD’S NEWEST CHARITY SHOP NEW ACCREDITATION FOR DECKBUILDERS FOLLOWING SCHOOL PROJECT Pershore-based Deckbuilders has recently completed a timber framed building for Bowbrook House School. The brand-new senior block comprises of six classrooms, a reception area and new toilet facilities for the school. Deckbuilders chose to design the new build using Structural Insulated Timber Panels, manufacturing the materials at its Head Office in Pershore before commencing building work at the school which minimised disruption on site. Using Cedar Cladding and a Cedar Shingle Roof, the finished design is both ecologically friendly and energy efficient with immense aesthetic appeal. Managing all aspects of the project from design to finish, as a result of the work carried out by Deckbuilders, it has now been accredited a Cladmark Installer for Timber Cladding by the Timber Decking and Cladding Association (TDCA). www.deckbuildersltd.co.uk

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Phoenix Group is delighted to have assisted Citizens Advice Solihull Borough with the set up of its brand-new community charity shop at its Chelmsley Wood site. The store was unveiled by Dame Caroline Spelman MP in the company of the charity’s trustees, volunteers, staff, community partners and clients. Phoenix Group donated staff time, furnishings and with the aid of its 700-strong workforce, many of the donations that are on sale within the new shop. Profits from the shop will support Citizens Advice Solihull Borough’s ongoing charitable operations in the local community. Lucy Symonds, Corporate Responsibility Manager, Phoenix Group commented: “It has been a privilege assisting Citizens Advice Solihull Borough with the set-up for their new charity shop in Chelmsley Wood. Our staff generously donated their pre-loved wares to benefit those in need in our local community. We look forward to continuing this support during the trial and across 2018.” www.thephoenixgroup.com

WESTONS CIDER ANNOUNCED AS SPONSOR AT HEREFORD RACECOURSE Local drinks producer Westons Cider is the new sponsor of the Owners & Trainers Bar at Hereford Racecourse. The deal for 2018 will see prominent Westons branding throughout the bar, which faces the central parade ring. The company is also be providing prizes for the winner of the Best Turned Out Horse at every meeting as well as awards for the winning owner, trainer and jockey of every race throughout the year. Rebecca Davies, Executive Director and Clerk of the Course at Hereford Racecourse said: “We are delighted that one of Herefordshire’s most successful companies and a brand associated with such high quality produce has chosen to sponsor our Owners & Trainers Bar. “The involvement of Westons Cider is a very welcome boost to our second season since we re-opened in October 2016 and we know their support is highly valued by everyone associated with the racecourse.” www.herefordracecourse.co.uk

March/April 2018

ADVERTORIALFEATURE

FUNDING TOWARDS ENERGY SAVING MEASURES FOR WORCESTERSHIRE BUSINESSES Severn Wye Energy Agency is delighted to announce that funding is now available to assist 200 businesses in Worcestershire to install energy efficiency measures. The Worcestershire Target 2020 programme allows for up to 5 days of free energy advice for any eligible small and medium sized businesses, as well as grants worth between £500 and £5,000 towards the cost of energy saving measures. The funding has been supplied by the Worcestershire Local Enterprise Partnership from the European Regional Development Fund. Two Worcestershire-based companies that are currently benefitting from the Target 2020 programme are Pershore-based Beer Bods and Able Production Ltd of Redditch. Beer Bods – who operate a bespoke weekly beer subscription service – were in the process of converting some of their storage space to offices and found that the current electric heating system was insufficient to requirements. Following a Target 2020 survey, Severn Wye have suggested installing an air source heat pump and de-stratification fans for heating during the winter as well as an innovative ambient ‘free cooling’ system for the summer. Once these measures have been installed Beer Bods can expect energy savings of over £400 a year and have also had an energy saving grant of over £1,000 through Target 2020 to help pay for the works. Innovative new technologies such as the heating ‘tadpole’ (pictured) have also helped companies like Able Production Ltd – a metal pressing, machining and assembly company in Redditch – save 20% on their heating bills. The ‘tadpole’ de-aerator works by creating a vortex within the heating system which removes any air or dissolved oxygen from the pipework, radiators and boilers, limiting the risk of corrosion. In addition to the savings they’ll experience from the de-aerator, the £1,000 grant from Target 2020 will also go towards installing a new compressor for the metal forming machinery used on site, saving an additional £600 a year. Find out if your business is eligible: Call – 01452 835060

Email – alexp@severnwye.org.uk

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March/April 2018

FOCUSONAPPRENTICESHIPS

GET INVOLVED WITH THE NATIONAL APPRENTICESHIP WEEK AND SHOW YOUR SUPPORT FOR LOCAL APPRENTICES Get involved during National Apprenticeship week Worcestershire’s local businesses and apprentices are being encouraged to take part in the 2018 Apprenticeship Selfie Campaign and show their support for apprenticeships in the county. The selfie campaign is being launched on 26th February and will run until 9th March 2018, alongside the National Apprenticeship Week #WorksForMe theme. Worcestershire’s local businesses and apprentices are being encouraged to take a selfie in their work environment and describe why apprenticeships work well for them. The selfie has to be a picture with an explanation on why ‘apprenticeships work’ (for those who support apprenticeships), why apprenticeships work for me (for apprentices and past-apprentices) and why apprenticeships work for my business (for those who hire apprentices). For those that are interested in submitting their selfie pictures during National Apprenticeship Week, upload them to social media using the hashtags #WorcsApprentice #WorksForMe and #NAW2018. Judy Chadwick, Skills Lead at Worcestershire Local Enterprise Partnership, said: “We are continuing to see a growing enthusiasm and understanding that apprenticeships really do benefit all parts of our local economy. The apprenticeship selfie campaign is a brilliant opportunity for young people and businesses to showcase the fantastic apprenticeship opportunities available across the county.” For further information on the Worcestershire Apprenticeship Selfie Campaign, visit the website www. worcsapprenticeships.org.uk Save the date for the Worcestershire Apprenticeship Awards 2018 Businesses and apprentices are being encouraged to save the date for this year’s Worcestershire Apprenticeship Awards, taking place on 15 November 2018 at the Treetops Pavilion, West Midland Safari Park. Last year’s awards showcased the growing reputation that apprenticeships have locally, as a record 360 people attended the 2017 event and there was a record number of finalists at the ceremony.

A total of 30 of the county’s best apprentices, apprenticeship employers, schools and training providers were celebrated in a total of twelve categories. The two top awards on the evening went to CP Foods UK from Kidderminster who won the Worcestershire Apprenticeship Employer of the Year award, sponsored by Yamazaki Mazak (UK) Ltd, and Ben Hyde from Sanctuary Group in Worcester who won the Worcestershire Apprentice of the Year, sponsored by Worcester Bosch Group. CP Foods UK and Ben Hyde will both feature in the local Apprenticeship Selfie campaign. To stay up to date with the latest information on Worcestershire Apprenticeships, visit the website www.worcsapprenticeships.org.uk

HIRING AN APPRENTICE FOR YOUR BUSINESS Since August 2013, Worcestershire has seen over 20,000 new apprentices start in the county and the popularity of apprenticeships is continuing to rise locally. Apprenticeships are boosting productivity by enabling businesses to grow their skills base. 72% of businesses have reported improved productivity as a result of employing an apprentice, with the average Apprenticeship supporting an increase business productivity. These gains have been reflected in increased profits, lower prices and better products, and most employers that offer Apprenticeships view them as beneficial to the company’s long-term development.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

Apprenticeships are a tried and tested way to recruit new staff, to re-train, or upskill existing staff or people returning to business after a break. Apprentices are able to learn within the workplace, meaning minimal disruption. For most businesses, Apprenticeships are funded by HM Government and therefore provide a low-cost training option. Apprentices can help businesses to tackle skills shortages, helping you to grow the skilled workers you need for the future. This helps to provide a strong foundation to your staff base and show your commitment to the future development of your business. The Worcestershire Apprenticeship service provides all the information required for employing apprentices and supports the advertisement of apprenticeship opportunities to the county’s residents. For further information on apprenticeships in Worcestershire For more information on employing an apprentice in Worcestershire, and the grants and support that is available for your business, visit the Worcestershire Apprenticeship website: www.worcsapprenticeships.org.uk.

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ADVERTORIALFEATURE

WHY TELECOMMUNICATIONS HOLDS THE KEY TO YOUR BUSINESS SUCCESS Effective communication is essential to the success of your organisation whether you are sharing information internally or directly to your customers the method and approach you take is paramount to the smooth running of your business. However, with the plethora of telecommunications devices and technologies how can you ensure that you are using the right tools and systems for your business? Mike Harbon, Director of Operations for Midlands based Ubi-Tech (3R) Ltd encourages companies to regularly assess their telecommunication systems against business performance. “I have been working in the telecommunications industry for more than 30 years and repeatedly find examples of how businesses can make simple changes to their telecoms infrastructure and make a big impact on productivity and profitability. This is a fascinating time for the telecoms industry, innovation and advancement is moving at inexplicable speed from advanced wireless technologies, augmented tech to the Internet of Things (IoT). Robust telecommunication systems can really make a difference to your long-term business goals. We provide a consultancy service for businesses to help identify how their telecommunication systems can better align with their business aims but as a starting point I recommend looking first at your organisation’s barriers to growth and operational effectiveness to tease out where improved communication can better support your business function”. Begin by doing a basic assessment of how your telecoms and technology supports or hinders your business aims. Three areas to consider are:

1. COMMUNICATION CHALLENGE What is your communication challenge? Is it the need for faster broadband, do you need to transfer larger data files via a secure platform or do you require a more sophisticated way of connecting remote workers or multiple offices?

2. PRODUCTIVITY Do you need to raise the productivity and efficiency of employees by providing better hardware and software? Do you use a combination of devices and systems, which are not compatible slowing down operations and having a negative impact on outputs?

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Do your employees have the necessary skills required to understand, plan, manage and exploit an effective communications strategy?

local and regional businesses with their telecommunications. We provide any sized business with consultation and training and encourage you to visit our demonstration facilities in Redditch to see first hand new and emerging technologies. One example we are particularly excited to show is pureLiFi a revolutionary new technology that transmits high speed networked and mobile communication using light. We are a training partner to pureLiFi and will be very happy to demonstrate this to businesses that are keen to see how this extraordinary system works.

Whatever your communication challenges there will be a solution. Operational improvement is the key to remaining competitive and with advancements in technology you could find your business can scale faster and wider than imagined.

If you would like to learn more about how you can improve your telecommunications infrastructure and skills contact Ubi-Tech (3R) Ltd, Mike Harbon Operations Director on 01527 529750 or email mike@ubi-tech. co.uk

Ubi-Tech (3R) Ltd recognise that taking the time to assess your telecommunications may not be high on your list of priorities but think how your business would fair without it? As corporate and specialist telecommunications training providers Ubi-Tech (3R) Ltd have gained rapid growth from their widespread reputation for innovation within the telecoms training industry and are proud to be official training partners to Ericsson Field Service Operations (FSO) and Anritsu.

Ubi-Tech was established in 2012, co-founded by former members of the British Armed Forces to provide specialist training for the telecommunications industry. Ubi-Tech’s Post Graduate Certificate in Wireless Communications is accredited by the University of Wolverhampton other programme include radio, wireless, cellular, 4th Generation (LTE), Internet of Things and Wi-Fi technologies.

3. CUSTOMER RELATIONS Do you need a more reliable and uninterrupted method of ‘real time’ teleconferencing? Perhaps your business operates on a national or international scale where the ability to communicate without borders is critical to client relations and your current systems do not enable end to end customer support?

4. SKILLS

“As members of the Hereford and Worcestershire Chamber of Commerce, we welcome the opportunity to support

March/April 2018

LEGALMATTERS

HEREFORD LAW FIRM WELCOMES NEW SOLICITOR A Hereford law firm has taken on a new solicitor with a wealth of previous legal experience in the county to join its commercial and agricultural property team.

Sarah Whittall has joined Lanyon Bowdler, working from the firm’s Offa Street office. She has worked in Herefordshire for a number of years and says she is looking forward to renewing her links with the city. “Hereford is a great city with a huge amount of potential,” she said. “As a commercial property lawyer, I work with a wide range of clients - from farmers and commercial landlords to major local developers - so I get a good indication of how the economy is performing. “The commercial property market is seeing plenty of turnover, with a number of clients looking to expand their business premises and property portfolios, which is very positive for the local economy. “There are exciting developments ongoing too, such as the establishment of the NMiTE university, the campus for which will be based in the city centre, and the continued growth of Skylon Park, so there is much to look forward to.” Sarah added: “I moved to work in Hereford in 1994 and after initially undertaking a wide variety of general property work, within a few years I was fully focusing on commercial and agricultural property-related transactions.” “I continue to act for a number of commercial landlords, as well as being involved in the sale and purchase of development land within the county, for both landowners and developers.” Will Morse, head of the office in Hereford, said Sarah’s experience and knowledge of the area would be of great benefit to clients looking for advice and representation in commercial and agricultural property matters. He said: “Sarah’s appointment is part of our ongoing growth and expansion to

cater for the increasing instructions the firm is currently experiencing. “She joins us as an associate with our commercial and agricultural team based in Hereford and is back working in the city she knows so well. “Sarah spent some time in Hereford with a previous firm before working in other parts of the county and surrounding areas. “Sarah built up some strong contacts and clients during her time working in Hereford and I am sure they will be pleased to know she is back in the city. We are delighted to welcome her to the firm.” To contact Sarah, call 01432 377158 or email sarah.whittall@lblaw.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

The commercial property market is seeing plenty of turnover, with a number of clients looking to expand their business premises and property portfolios, which is very positive for the local economy.

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ADVERTORIALFEATURE

FUNDING HELPS BROMSGROVE TAX CONSULTANTS DOUBLE IN SIZE Bromsgrove based tax consultancy, Woodshires Business Solutions, has seen its business double in size after funding from the Worcestershire Business Loan Fund allowed them achieve sales of over £500,000. Funding helped the company – who offers consultancy support on up to twelve specialist tax allowances, reliefs and credits – improve cashflow, update its website and employ two staff members to support the directors with business development and office administration. The Worcestershire Business Loan Fund, which is run by regional lender BCRS Business Loans and Worcestershire County Council, supports the growth of viable Worcestershire based businesses that are struggling to access finance from traditional lenders, with loans from £10,000 to £150,000. Paul Wood, Director, said: “We specialise in twelve areas of business, property and personal tax solutions; including R&D tax allowances, stamp duty land tax,

and Stuart and seeing their business plan I could see that Woodshires would be a success. We believe in local businesses and are committed to supporting their growth with a relationship-based approach to lending. For us, no viable business should go unsupported.”

(L-R) Stuart Wood, Woodshires Business Solutions; Angie Preece, BCRS Business Loans; Paul Wood, Woodshires Business Solutions; Lorna Jeynes, Worcestershire County Council

relevant life insurance and much more. Securing this funding really enabled us to grow. Angie, who helped us through the application process, was excellent and incredibly supportive.” Angie Preece, Business Development Manager for Worcestershire, Gloucestershire and Herefordshire at BCRS Business Loans, said: “After meeting Paul

Ken Pollock, Cabinet member at Worcestershire County Council, who co-financed the loan with BCRS said; “It is always fantastic to see people following their growth ambitions. This is at the heart of what we do, with the Council being committed to being ‘Open for Business’ and seeking to enhance the prosperity of the County. Well done to the team for all their work supporting Woodshires and to Stuart and Paul – good luck with the next phase of your business growth.” To discover more about BCRS Business Loans, please visit bcrs.org.uk or call us on 0345 313 8410.

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March/April 2018

BUSINESSNEWS

HOUSEBUILDERS CALL FOR BUILD-TO-RENT OVERHAUL AS CURRENT LEGISLATION “UNFIT FOR PURPOSE” Research from Chamber Patron Member Gowling WLG has revealed that government must do more to support build-to-rent development. Insight gathered from 100 UK housebuilders by the law firm highlighted a frustration with current legislation, with just 8% of respondents stating that Government policy on build-to-rent development is currently fit for purpose. With growth in build-to-rent development anticipated, the research shows that 78% of housebuilders have had to delay the delivery of a residential development due to a lack of viability.

to meet market demand for build-to-rent development, good intentions are not enough to get these essential projects off the ground. Government must take action to ensure these schemes are feasible, viable and supported within the planning system.”

Andrew Manning Cox, partner at Gowling WLG, said: “While it’s heartening to see the UK housebuilding industry gearing up

For a full overview of the research conducted with UK housebuilders, see www.gowlingwlg.com/planning2020

THE DELL HOUSE OPENS ITS DOORS TO BUSINESS MEETINGS restored much of the 1820’s house and garden, built up the accommodation business and are now looking to expand.

Award winning B&B “The Dell House” in Malvern now offers facilities for off-site business meetings and away-days. The spacious Regency reception rooms of the house provide unique spaces for small team workshops, private interviews and group training sessions. Since 2014, Kevin & Elizabeth have

The Dell House already hosts several small residential conventions. Elizabeth’s and Kevin’s careers encompassed managing major projects for councils and major corporations and they are developing training courses for later in the year. Each meeting or workshop is unique and tailored to your individual requirements. There is great flexibility in what the Dell House can offer, including a wide range of catering options. www.thedellhouse.co.uk

FORTIS PLEDGES SUPPORT FOR CAMPAIGN TO END DOMESTIC ABUSE On Wednesday 6 December, Fortis staff joined forces with members of the DAWN project to promote the campaign and hand out advice leaflets to anyone who may be a victim of domestic abuse or knows someone who is. This year, Fortis will start the process to become accredited within best practice guidelines as set out by The Domestic Abuse Housing Alliance, a national body that aims to improve the housing sector’s response to domestic abuse. Jon Elger, Tenancy Services Manager at Fortis Living said: “As a social landlord we

have a commitment and determination to help and support our tenants. This includes recognising and dealing with reports of domestic abuse. Supporting campaigns like this is critical to our work.” For further information please contact Jon Elger, Tenancy Services Manager at Fortis Living on 01905 670402 or email jelger@fortisliving.com.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

MALVERN PANALYTICAL CELEBRATE THE WOMEN IN THEIR BUSINESS Malvern Panalytical is a Company Member of the Women’s Engineering Society (WES), offering inspiration, support and professional development to women engineers and scientists. We encourage diversity and equality, and celebrate the women working in all areas of our company. Lara Lockley has recently embarked on a 4-year Engineering Apprenticeship course with Malvern Panalytical, allowing her to expand her experience and see where her individual skillset lies. Lara sees this as an opportunity to continue learning whilst gaining real-life experience, and she’s certainly been making the most of it. In Lara’s own words: “The challenge is stepping out of your comfort zone. A few years ago, I’d never have said, “I’m an engineer!”, but now I’m proud to! Working at Malvern Panalytical helps me pick up skills I’d never learn at University. This experience won’t just help me become a good engineer, it will change the way I communicate with people.” www.malvernpanalytical.com

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CHAMBERTRAINING

www.hwchamber.co.uk/training

THE LAUNCH OF OUR 2018-19 TRAINING CALENDAR IS HERE! 2017-18 was a great year for the Training department, with the launch of two new training courses and welcoming the return of previous courses. The department has gone from strength to strength and saw us run over 110 public training courses and just over 50 bespoke days at various companies within the two counties and beyond. Our two new courses now contribute to a diverse portfolio of training courses covering PR & Marketing, HR, Legislation & Regulation, IT & Microsoft, Developing People, Leadership & Management and Sales & Customer Care.

An Introduction to Leading Change is our newest addition, in the format of a half-day introductory workshop giving delegates an insight in how to manage change within the workplace. This course is suitable for anyone who feels they need an understanding of how to lead change and the difficulties that can come along with change in the workplace. The workshop is delivered through discussion and the sharing of experiences as well as interactive games and exercises and is free for Chamber members to attend. Our Effective Professional Proofreading course was added to our portfolio in late 2017, with the first course selling out and our second well on its way, we have also delivered this course for a number of companies as a bespoke in-house training day. Suitable for anyone that writes and small business owners/employees responsible for creating and publishing both online and offline marketing materials, this popular course is jam-packed with helpful hints and tips to allow delegates to proofread documents to a high standard. Attendees are also encouraged to bring along their own examples of work to review and proofread.

We have also seen the re-launch of three of our training courses; the Excel Master Class, Mentoring in the Workplace and PowerPoint for Presentations. The re-launch of our Excel Master Class has proved very popular – with delegates completing our three level Excel programme, we found many wanted to go on and explore the next level – thus the Master Class was born! An advanced workshop based course for a small group of six, including sophisticated exercises of a lengthy nature to stretch delegate’s imagination and skills. This course is suitable for those who have already attended a Chamber Advanced Excel course and want to further their skills. Our Mentoring in the Workplace course has returned and is designed to give delegates practical guidance on setting up and/or improving existing mentoring relationships. This full-day course is practical and skills based, and it’s most suited to those who

need to establish and manage the mentoring relationship; to adopt a more ‘hands-off’ empowering style when developing others and make informed decisions about establishing and developing mentoring in their organisations. With plenty more dates scheduled in for 2018 this course will be a regular feature in our training calendar. PowerPoint for Presentations is the newest re-launch to our schedule. Covering exactly as the name states, this course gives delegates the opportunity to create professional and unique PowerPoint presentations. Designed to give delegates a thorough understanding of the fundamentals of PowerPoint, enabling them to produce, edit and theme both creative and memorable presentations. Suitable for any individual that develops and presents slide shows to an audience or for someone else to deliver them, little knowledge of Microsoft PowerPoint is essential.

As many of you already know, 2017 was the year we started to roll out of courses in Herefordshire, from our new Hereford office at the Business Solutions Centre. With four successful courses that have already taken place, we have started to schedule even more courses in Hereford including; Professional Telephone Techniques, Creating a Customer Care Culture and Introduction to Microsoft Excel.

Our most up to date training course calendar can be found on our website, alternatively if you’d like an electronic copy please email training@hwchamber.co.uk

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March/April 2018

CHAMBERBUSINESSTRAINING

TRAINING CALENDAR MARCH - MAY 2018 MARCH - APRIL COURSES

APRIL - MAY COURSES

MAY COURSES

Advanced Import Documentation

Direct Shipping

Excel Master Class

Monday 12 March - 9.30am-4.30pm £250+VAT Members / £275+VAT Non-members

Thursday 5 April - 9.30am-4.30pm £250+VAT Members / £275+VAT Non-members

Monday 14 May - 9.30am-4.00pm £200+VAT Members / £250+VAT Non-members

What’s New – Changes in International Trade

An Introduction to Digital Marketing & PR

7 Steps to Closing the Deal

Tuesday 13 March - 9.30am-4.30pm £250+VAT Members / £275+VAT Non-members

Thursday 5 April - 9.30am-1.30pm FREE for Members / £100+VAT Non-members

Tuesday 15 May - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Managing Performance in the Team

Search Engine Optimisation

IOSH Managing Safely

Tuesday 13 March - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Tuesday 17 April - 9.30am-1.30pm £80+VAT Members / £100+VAT Non-members

Tuesday 15 – Friday 18 May - 9.30am-4.30pm £495+VAT Members / £595+VAT Non-members

Basic Import Documentation & Procedures

Intermediate Microsoft Excel

Conducting Effective Team Appraisals

Wednesday 14 March - 9.30am-4.30pm £250+VAT Members / £275+VAT Non-members

Thursday 19 April - 9.30am-4.00pm £150+VAT Members / £188+VAT Non-members

Thursday 17 May - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Employment Law Update

Role of the Team Leader

Professional Telephone Techniques

Wednesday 14 March - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Monday 23 April - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Monday 21 May - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Emergency First Aid at Work

HR for the Non HR Manager

Fire Marshal Training

Thursday 15 March - 9.30am-4.30pm £80+VAT Members / £100+VAT Non-members

Tuesday 24 April - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Tuesday 22 May - 10.00am-3.00pm £80+VAT Members / £100+VAT Non-members

Introduction to Microsoft Excel

Mentoring in the Workplace

Introduction to Microsoft Excel

Thursday 15 March - 9.30am-4.00pm £150+VAT Members / £188+VAT Non-members

Thursday 26 April - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Thursday 24 May - 9.30am-4.0 0pm £150+VAT Members / £188+VAT Non-members

Effective Use of Social Media

Assertiveness and Confidence at Work

Email Marketing

Tuesday 20 March - 9.30am-1.30pm £80+VAT Members / £100+VAT Non-members

Monday 30 April - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Tuesday 29 May - 9.30am-1.30pm £80+VAT Members / £100+VAT Non-members

Introduction to Project Management

Communicating for Success

IOSH Working Safely

Wednesday 21 March - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Tuesday 8 May - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Wednesday 30 May - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Advanced Microsoft Excel

Introduction to Digital Marketing & PR

Managing People in the Team

Thursday 22 March - 9.30am-4.00pm £150+VAT Members / £188+VAT Non-members

Wednesday 9 May - 9.30am-1.30pm FREE for Members / £100+VAT Non-members

Thursday 31 May - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members

Tariff Classification

Internal Auditor Training

Wednesday 4 April - 9.30am-4.30pm £250+VAT Members / £275+VAT Non-members

KEY: Chamber Business Training Courses Import and Export Training Courses

Thursday 10 May - 9.30am-4.30pm £150+VAT Members / £188+VAT Non-members International Trade Compliance Management

Thursday 10 May - 9.30am-4.30pm £250+VAT Members / £275+VAT Non-members

For more information and bookings contact us on 01905 673 611, training@hwchamber.co.uk. www.hwchamber.co.uk/training Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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NEXUSCREATIVE Coventry University’s Associate Head of School, Enterprise and External Engagement, Dr. Shane Walker, with Nigel Harte (Managing Director, Nexus Creative) and Colin Foxall (Commercial Director, Nexus Creative).

LEADING MIDLANDS MARKETING AGENCY – NEXUS CREATIVE, LINK WITH COVENTRY UNIVERSITY ON A 2-YEAR DIGITAL MARKETING PARTNERSHIP WITH A 5-YEAR BUSINESS PLAN After two years of business planning and the subsequent development of a five-year business plan Nexus Creative and Coventry University have won a substantial six figure grant from the government’s Innovate UK. Innovate UK is sponsored by the Department for Business, Energy and Industrial Strategy and the organisation drives UK productivity and growth by supporting successful and innovative businesses to realise the potential of new technologies, develop ideas and make them a commercial success. The funding will see the company grow its turnover toward £5 million over the next 5 years and Coventry University has placed a KTP associate - an honours graduate and expert in digital marketing and information technology within the business, on a two year Knowledge Transfer Partnership (KTP) scheme. Colin Foxall, Commercial Director of Nexus Creative said, “Probably along with most of the business world, we realised some time ago that digital marketing and disruptive technologies would be paramount to most successful organisational development in the future. “For any small business, including a commercial marketing agency such as

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our own, to be able to keep pace with the rapidity of change in the digital world is an enormous task, particularly when your clients expect you to keep them at the forefront of all things new and generate successes for them, through what you do. “Therefore we realised that the only way to do that properly and excel at modern digital marketing was to link with the academic world and truly offer our clients and employees the best of training, information and our marketing advice, and the success that will be derived through that. “We have already started linking our clients with the university on some projects and everyone concerned and involved, is so excited by what is happening already in this partnership.” Dr Shane Walker, Associate Head of School, Enterprise and External Engagement at Coventry University, who has taken the lead on behalf of the University said, “We are delighted to have been involved with Nexus and this application over the last couple of years. As far as we are aware this is the only digital marketing project of its type that has been awarded a KTP Grant and given the normal high-tech applicants that

approach Innovate UK - Nexus really have done well to secure this support. “One of the unique elements of the whole project will be the development of a software tool that will accurately measure the ROI on digital campaigns and spends. This will be ground-breaking technology and Nexus and the university have agreed joint IP and licensing rights on this software as it develops and comes to fruition. “Through the project, the KTP Associate has access and use of the incredible facilities offered by our Faculty of Arts & Humanities.” Nigel Harte, Nexus’s MD said, “Nexus aim to offer our clients and potential clients a service that is second to none. We aim to become the centre of excellence for marketing, particularly digital marketing in the Midlands region and beyond. With the support of a university that is ranked 12th in the UK in the Guardian University Guide 2018, it will really enable us to deliver on our company strapline, Business Development through Intelligent Marketing.” More information about Nexus Creative can be found at www.nexuscl.com, or by calling 01905 821919.

March/April 2018

ADVERTORIALFEATURE

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHAMBEREVENTS

www.hwchamber.co.uk/events

UPCOMING CONFERENCES FOOD AND DRINK Date: Tuesday 20 March Time: 9.30am-12.00pm Venue: Stanbrook Abbey, Jennet Tree Lane, Callow End, Worcester WR2 4TY Cost: FREE to Chamber Members/£17.50+VAT for Non-Members This event is aimed at Food and Drink Producers only and is limited to 2 places per company. Find out about: n General industry issues: Brexit, investment, Innovation. n What Food and Drink Federation is currently lobbying Government about. n Sector Performance

CHAMBER BUSINESS EXPO, SPONSORED BY HEWETT RECRUITMENT Herefordshire & Worcestershire Chamber of Commerce will be returning to the Three Counties Showground, Malvern on Thursday 8 March for the Business Expo. This is your chance to meet new suppliers, generate sales and increase awareness of the products and services that you offer to over 800 attendees. This Expo will include a dedicated Networking Zone, sponsored by Welcome Telecomm Ltd, with Free Tea and Coffee kindly provided by Water Cooler World, located in the centre of the Main Exhibition Hall. Back by popular demand, Food and Drink Producers Zone, sponsored by mfg Solicitors, will be a main feature of the event, where local Food and Drink companies will be showcasing their products and proving free samples through out the day for everyone to enjoy. 08.00-09.30am Networking Breakfast speaker: Callum Gill, Head of Insight and Innovation at drp – ‘The Future of Communication: The trends, technologies and demographics that are shaping best practice in comms’. £17.50+VAT Members/£35.00+VAT Non-Members – Pre booking essential

09.30-10.30am Seminar: Mark Wright, Winner of the Apprentice, Series 10. – ‘The Apprentice to Climb Online: Mark will provide an insight into his journey from winning The Apprentice to building Climb Online, together with top tips for building a strong digital marketing strategy in 2018’ FREE Seminar – Pre booking essential. 10.45-12.15am Seminar: Meet the Fund Managers from the Midlands Engine Investment Fund - Hear from the appointed Fund Managers from the £250m Midlands Engine investment fund, supported by the European Regional Development Fund. Providing commercially focussed finance through Small Business Loans, Debt Finance, Proof of Concept and Equity Finance, ranging from £25k to £2m. FREE Seminar - Pre booking essential.

n Assistance for exporters n Finding new markets abroad n Entering new markets n Fraud in the food & drink sector

BE CYBER SMART Date: Tuesday 27 March Time: 8.30am-12.00pm Venue: drp, Ikon Estate, Droitwich Road, Hartlebury DY10 4EU Cost: FREE to Chamber Members/17.50+VAT for Non-Members This event is limited to two places per company. This half day conference will provide you with practical support on IT Security and proactive defence, an event where you can take away quick tips to implement to your business.

TOPICS COVERED: n GDPR

Join the Chamber Team on Stand 56 between 2.00-3.00pm to celebrate with us and enjoy a piece of cake!

n ISO 27001

Book your Expo Stands for Thursday October 11 2018 and Thursday March 7 2019, to receive a joint booking discount. Request a ‘Joint Expo Booking Form’ from events@hwchamber.co.uk

n Cyber Essentials

n Cyber Attacks n Cyber Insurance n Auditing and Systems n Risk assessment tools

COMING SOON H&W Chamber of Commerce is transforming the way that our events work for our Members. We would like to ask you to keep an eye out for the brand-new Events Calendar detailing exciting and experiential events coming very soon.

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March/April 2018

CHAMBEREVENTS

NETWORKING CALENDAR MARCH - APRIL 2018 MARCH 2018 Malvern Curry Club in association with Sharpmonkeys Tuesday 13 March - 6.00-8.00pm Anupam, 85 Church Street, Great Malvern WR14 2AE £20.00+VAT Members and Non-members Herefordshire Connectivity Forum Wednesday 14 March - 12.00-2.00pm Hereford Business Solutions Centre - Building B, Units 1-4, Skylon Court, Rotherwas, Hereford, HR2 6JS TBC Kidderminster Networking Lunch Wednesday 16 March - 12.30-2.30pm Brockencote Hall, Chaddesley Corbett, Kidderminster DY10 4PY £20.00+VAT Members and £35.00+VAT Non-members

Presidents Lecture Series 2 Thursday 29 March - 9.00-11.00am Malvern College, College Road, Malvern WR14 3DF Following the success of the first series, our president Andrea Borwell-Fox has been working with us to develop the second series of lectures for both existing and potential Business Leaders in the two counties. The lectures are a great opportunity for attendees to benefit from the considerable knowledge of the high level speakers, as well as network with other business people and enjoy breakfast. Speaker: Dr Zaheer Shah – Consultant Urological Surgeon Topic: War – A surgeon’s Experience Dr Shah studied medicine at The Medical School, University of Birmingham and graduated in 1994. He joined the Royal Army Medical Corps while at University and after his house jobs, served for several years with The 7th Parachute Regiment, Royal Horse Artillery, seeing active duty in Bosnia, Northern Ireland, Iraq and most recently Afghanistan. Cost: £41.66+VAT Members and £50.00+VAT Non-members

Worcester HR Forum in association with Hewett Recruitment Tuesday 20 March - 9.30-11.30am Chamber of Commerce, Severn House, Prescott Drive, Worcester WR4 9NE FREE event for Chamber Members and clients of Hewett Recruitment

APRIL 2018

Hereford Networking Breakfast sponsored by Marches LEP Wednesday 21 March - 7.30-9.30am Burghill Valley Golf, Tillington Road, Burghill, Hereford HR4 7RW £17.50+VAT Members and £35.00+VAT Non-members

Battery Storage for Business: Cutting Costs and Protection Against Power Cuts Thursday 19 April - 8.00-9.30am Worcestershire County Cricket Club, New Road, Worcester WR2 4QQ FREE to Chamber Members / £20.00+VAT Non Members

Worcester Women’s Business Forum in association with borwell Ltd Thursday 22 March - 9.30am -12.00pm Colwall Park Hotel, Walwyn Rd, Malvern WR13 6QG £17.50+VAT Members and £35.00+VAT Non-members

Maximise Your Membership Event Friday 20 April - 8.30-11.00am Worcestershire County Cricket Club, New Road, Worcester WR2 4QQ FREE Event

Ross on Wye Networking Brunch Tuesday 27 March - 9.30 -11.30am Penyard House, Weston-under-Penyard, Herefordshire HR9 7YH £17.50+VAT Members and £35.00+VAT Non-members

Hereford Women’s Business Forum in association with Thorne Widgery Accountancy Tuesday 24 April - 9.30-11.30am Thorne Widgery, 2 Wyevale Business Park, Kings Acre, Hereford HR4 7BS FREE to Chamber Members / £20.00+VAT Non-members

WE HAVE A 100% SUCCESS RATE IN IMMIGRATION APPLICATIONS Our unique approach combined with the expertise of our team ensures that we submit the best application for our clients to the Home Office for consideration.

Thursday Connections in association with Harrison Clark Rickerbys Talk to us: 01905 612 001 | Website: www.hcrlaw.com Tuesday 17 April - 5.30-7.00pm Sensory & Rye, Bastion Mews, 21 Union St, Hereford HR1 2BS FREE to Chamber Members / £20.00+VAT Non Members Claire Thompson, Partner, Harrison Clark Rickerbys

Worcestershire Networking Breakfast Thursday 26 April - 7.30-9.30am Gaudet Luce Golf & Leisure Complex, Middle Lane, Hadzor, Droitwich WR9 7JR FREE to Chamber Members / £20.00+VAT Non-members

To book your place on any of these events visit www. hwchamber.co.uk/events, email events@hwchamber.co.uk or phone 01905 673 600. Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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BIGINTERVIEW

TEAMWORK IS THE KEY TO SUCCESS It’s fitting that the subject of our Big Interview in this edition is Anja Potze, for not only is she a highly successful businesswoman, but the challenges she has faced as a woman in her chosen industry ultimately led to the foundation of her award-winning business. Anja was working for a fine jeweller in Birmingham, as the head of their jewellery section, but when a promotion to Assistant Manager was in the offing, Anja was refused the role and it soon became clear they had never appointed a female manager. It was this barrier to her career development that inspired Anja to set up her own company - Anja Potze Fine Jewellery, in Friar Street, Worcester. Anja’s story begins in the Netherlands, where she worked for various jewellers before completing an economics degree, followed by training in gemmology at Amsterdam’s respected Vak School of Edelsmeden. Anja’s career took her to the UK, working for several fine jewellers, including Asprey & Garrard in London, before moving to a competitor in Birmingham and settling in Worcester. Commenting on the ethos of her business, about one thing Anja is frank; the need for businesses to be approachable and visible. All too often shops that sell high-end merchandise are aloof, unfriendly and off-putting to potential customers but this is not Anja’s way. Anja and her team are committed to treating all of their customers as they’d like to be treated themselves, putting service first, and never judging anyone. As Anja says “the door is always open and we always welcome our customers.” In fact, one of her most memorable sales was to a gentleman who was upset with his treatment in another jewellery shop, who stepped into Anja’s shop, was offered a coffee, a chat, and with his spirits restored, bought a diamond ring for his loved one. Which only goes to show that treating everyone with respect is not only humane and responsible, but also makes good business sense - a happy customer after all, is one who’ll return. Service is crucial not only when it comes to the business, but also when it comes to engagement with the local community. Anja is dedicated to supporting local charities and good causes, including

the local Breast Cancer Unit, sponsoring the Worcester Valkyries, serving as a school governor and mentoring young entrepreneurs. The Women’s Business Forums are another of Anja’s interests, where she’s been a keynote speaker, sharing her ideas and expertise, and encouraging women with their businesses. Helping others along the way is central to Anja’s modus operandi. So it’s no surprise that in May 2017 Anja’s services to the community were recognised with the Heart of Gold Award at the national small business awards, which was followed by an invitation to 10 Downing Street. “Setting up a business can be a solitary affair, and there were many days when I sat in the shop alone,” observes Anja, “that’s why making your business visible and getting involved in the community is crucial.” One way in which Anja has done this is by working with other independent traders on the Small Business Saturdays initiative, raising the profile of Friar Street as a destination. In addition, Anja has made her business visible through the proactive use of social media, including use of the #WorcestershireHour twitter hashtag, for which she and her team won an award in December 2017. This engagement with social media is also indicative of Anja’s ability to embrace change, seeing it as an opportunity rather than an obstacle, another ingredient of her success. However, when revealing the secrets of her success, on one factor Anja is clear – good teamwork is vital. Anja has built up a trusted and talented team around her, all of whom have specialist skills, but all of whom are flexible about the work they do, each multi-tasking and taking their turn serving in the shop for example. Teamwork is the key to success.

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www.anjapotze.com

ANJA POTZE F I N E J E W E L L E R Y LT D

March/April 2018

BIGINTERVIEW

Setting up a business can be a solitary affair, and there were many days when I sat in the shop alone, thatâ&#x20AC;&#x2122;s why making your business visible and getting involved in the community is crucial.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

035

COVERFEATURE

CELEBRATING WOMEN IN BUSINESS 2018 marks the hundredth anniversary of the first women in the UK winning the right to vote, add to this International Women’s Day on Thursday 8 March and it seems fitting that this edition of BD focuses on women in business. So we’ve spoken to four local businesswomen, all of whom have made an impact in their field and in the local community:

ADVERSITY SOWS THE SEEDS OF SUCCESS It’s been said that necessity is the mother of invention and that may be the case with the creation of Simplyseedz. Founder Cathryn Zielinski set up the company in the wake of her redundancy from a corporate job, launching the enterprise from her kitchen table. Inspired by the lack of healthy snacks available, Simplyseedz was founded, selling flavoured porridge oats and pumpkin seed snacks. What’s different about these healthy snacks you might ask? Well, what makes Simplyseedz stand out from their competitors, is the quality and clarity of their products, there is no sugar added

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to their porridge mixes for example – making their products rare indeed. While the pumpkin seed snacks contain only pumpkins seeds, no oil and they are not bulked up with sesame seeds or nuts, which can prove a problem for allergy sufferers. Good for your heart and good for your immune system, pumpkin seeds are high in protein and low in cholesterol – making them ideal for those wanting to follow a healthy lifestyle.

galvanising support for the company. Simplyseedz has garnered lots of positive feedback online and a surge in orders following the broadcast of the episode and crucially, a proven track record of repeat orders has emerged thereafter. Looking forward over the coming year, Cathryn is looking to expand into trade outlets, including pubs and hotels.

A recent stint on Dragon’s Den has proven fruitful, though investment from the Dragons was not forthcoming, this ultimately worked in their favour,

March/April 2018

COVERFEATURE

WENDY TAKES THE REINS One woman making a valuable contribution to businesses in our region is Wendy George of Kirks - Licensed Insolvency Practitioners. Wendy’s role as Senior Manager of the Hereford branch sees her working with all manner of businesses, often at a crucial stage in their development.

Adrienne Houston has always thrived on making things and solving problems, so a career in engineering was a logical next step. However, like other women in business we’ve spoken to for this issue, Adrienne found it was a block to her career that galvanised her to set up a business and complete her PhD.

Helping businesses to get back on track is one of the most fulfilling aspects of the job, but Wendy also works with successful businesses wanting to make a change – like owners looking to retire for example. What’s clear is that Wendy thrives on the variety, never knowing what the next phone call will bring. As Wendy observes: “everyone’s circumstances differ and there are often more options available than people anticipate. We help clients understand their options, so they can make an informed decision, then support them every step of the way.” Wendy held administrative roles, many with a financial focus, before working as a trainee case administrator for an insolvency practitioner. In an industry where it was once unusual to find a woman, Wendy’s career has gone from strength to strength, first qualifying as an Insolvency Practitioner, before taking the reins at Kirks in Hereford.

Whether you are a sole trader, are in a business partnership or have a limited company, Kirks can help you. Wendy’s advice to anyone facing a challenge is: “do contact us, the sooner the better, just pop into the office or pick up the phone, we’ll be happy to advise you.” There is no charge for an initial consultation, so simply call 01432 373 692.

“YOU NEVER STOP LEARNING” professionals, who often work alone, can share best practice, case studies and legal advice. The Chamber’s bi-annual Business Expo has also proven a great opportunity to build relationships and knowledge. So says Louise Hewett, MD of Hewett Recruitment, and Director of the Recruitment & Employment Confederation. It’s a maxim that’s stood her in good stead, as a young businesswoman in a mostly male environment, Louise found her local Chambers of Commerce a great place to develop her business knowledge. Louise, in turn, shares her expertise with others, whether she is supporting businesses, local causes or charities. It’s clear that engagement in the local community is at the heart of all she does, “being involved is very rewarding,” says Louise. Louise’s recognition of the value of learning led to her co-founding the Chamber’s HR forum - a place where HR

INSPIRING THE NEXT GENERATION

“You’ve always got to stay ahead of the game, look ahead and be flexible,” comments Louise, as part of the Future of Jobs commission in London, where she has been working with Esther McVey, Secretary of State for Work and Pensions. These principles also apply to Louise’s business, which is constantly evolving. Louise founded Hewett Recruitment 38 years ago and despite weathering several recessions, business is strong, with 2017 seeing a 29% growth.

Eurovacuum Products Ltd offers the design, installation and support for all manner of vacuum pumps and air blower solutions. Their products and services are utilised in the automotive, food industries and by utility companies, amongst others industries. When it comes to advice for those setting up a business, Adrienne says “believe in yourself and surround yourself with people who add to your strengths.” You might think that establishing a business would be challenging enough, but Adrienne also undertakes a great deal of voluntary work. Inspiring the next generation of engineers is important to her. Adrienne volunteers as a Professional Mentor at Aston University, and as a STEM Ambassador at Worcester University. In addition, Adrienne takes the role of Cluster Coordinator for the Women’s Engineering Society to promote engineering as a career, giving talks at schools and colleges, and organising visits to engineering firms. As well as encouraging aspiring engineers, Adrienne has noted a worrying trend in women with young children leaving the profession, so she’s doing all she can to ensure this talent is retained, offering support in a way that she was not supported early on in her career. So, as well as steering her own business to new heights, Adrienne never tires of nurturing her fellow engineers.

Over the coming year, Hewett Recruitment will further expand its well-established specialist divisions in the technical, IT and engineering side, where demand is high.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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WOMENINBUSINESS

NURTURING BRITAIN’S TECH AND DIGITAL AMBITION Born and raised in Peru, Elizabeth Hoyos is now helping to bridge the UK’s productivity gap. Elizabeth helps employees to build tech and digital knowledge, skills and professional behaviours. The Development Manager Ltd (TDM) achieve this via a range of advanced, higher and BSc (Hons) degree apprenticeships programmes - assessed and validated by the University of Wolverhampton and the British Computer Society. An Apprenticeship is better than a job. An Apprenticeship is a job with a learning plan. Ambitious, valuable employees need personalised coaching, on a structured learning plan, towards an end-point standard. Research shows that UK productivity has slowed down since the financial crisis. Britain needs to reverse this trend. Increasing productivity is key to improving people’s living standards as it helps both employers and employees to perform and grow. The Tech and Digital Sector is in high growth across the UK. There is a clear need to ensure that existing and new employees are acquiring the right knowledge, skills and professional behaviours in this sector. Elizabeth’s background in education and management has helped her fit well into her Operations Director role at TDM. She has a degree in Education and has led different groups of learners and teachers during her educational career. She has always worked with young and adult learners to ensure they meet rigorous academic goals. She has served as Operations Director of TDM for the past 7 years. An Apprenticeship is a Work-Based Learning process which is underpinned by academic rigour. Elizabeth is a firm believer in task-based learning: “People learn by doing and by reflecting on their own learning. Knowledge is now available “just-in-time”, and rigorous testing ensures that Knowledge is committed to memory. When coached properly, Task-Based Learning really is the best way to learn”. Elizabeth is keen to meet employers who would like to benefit from the apprenticeship funding subsidies which we can access at TDM. “At TDM we feel proud when we see learners achieving their academic goals and embedding well into their workplaces. We both start and build Tech and Digital careers”. Tel: 0333 10 100 40 | Mob: 07947 344042 Email: Ely@TDM.co.uk Web : www.TDM.co.uk Twitter: @TDMApprentices LinkedIn: Elizabeth Hoyos

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SARA MARRETT OF THE HR DEPT WORCESTERSHIRE Worcester businesswoman Sara Marrett set up her own small HR business just over 3 years ago, after leaving corporate life and opting to work with SMEs. Sara’s independent branch of The HR Dept, covers the whole of Worcestershire and offers HR services to small businesses in the region. Sara brings over two decades of experience in corporate HR, from sectors including aerospace, manufacturing, engineering, utilities and agriculture, to her company. “I love using my corporate experience to help SMEs. There are so many traps out there for small businesses and I want to help them be as informed as possible, with commercial and pragmatic advice to find the commercial solution in a field where the situation is never black and white. “If something does happen, I can help them make sure that they have the basic policies and procedures in place to ensure they are legally compliant. Many companies don’t know what their obligations are and I can give them a free health check on their existing contracts and policies to make sure that they understand what they need and, importantly, what they don’t need.” Sara will offer clients the full spectrum of HR services, from employment law and managing people issues to recruitment, redundancies, restructuring, training and pensions automatic enrolment. Her current focus of support is around the new General Data Protection Regulations that are coming out on 25th May 2018. Sara is running workshops around these to help small businesses prepare for these significant changes.

March/April 2018

WOMENINBUSINESS

STRENGTH IN NUMBERS As head of accountancy practice Haines Watts Hereford, Karen McLellan is relatively unusual in a male-dominated profession where less than 25% of partners in UK firms are female. However, breaking the ‘glass ceiling’ is just one of Karen’s remarkable achievements since taking over the practice in 2010 Haines Watts Hereford was created from the merger of two local accountancy practices, so, early on, Karen faced significant challenges. “Anyone who has been through a merger will understand the tribulations” says Karen. “Trying to standardise procedures, improve service quality and establish a new brand in the market with some staff resistant change is difficult to say the least. However, I knew at the time that it was short term pain for long term gain and I was right.” Following those challenging first couple years, Haines Watts Hereford has gone from strength to strength, establishing a reputation for excellence in the market and becoming a leading light within the national Haines Watts Group. Karen’s key achievements include: n Heading one of the fastest growing offices in the Group. Turnover increased by 32% in 2016/17 and looks set to achieve further growth of over 100% in 2017/18. n Establishing Haines Watts Hereford as a Tax Centre of Excellence providing sophisticated tax planning services which are valued, not only by the Hereford client base, but by clients referred by other professional service firms across the country. n Becoming a spokesperson and media contact for national Haines Watts business advisory campaigns. Read Karen’s blog addressing the gender gap on the Chamber website www.bit.ly/hwcablog https://www.hwca.com/accountants-hereford

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

GET GDPR READY n Does GDPR apply to me? n What responsibilities will companies have under the GDPR regulation? n Where do I start? These are just a few of the questions business owners are asking themselves as the GDPR deadline of May 2018 creeps upon us. Fresh Nous Marketing agency based in the Midlands, have the answers to these questions. With a key focus in customer journey and segmentation, Fresh Nous has been working with customer data for over 15 years and the Director; Celia Felgate is a qualified GDPR practitioner. Having worked hard to ensure they know precisely how the changes in regulations will affect business marketing, Fresh Nous have been advising clients on how they become compliant for some time now, recommending you don’t leave GDPR until the last minute – after all, it does need to be done. “We’re advising that you get your GDPR policy sorted as soon as possible so that the whole business is used to it by the time the regulations come into force.” A lot of businesses are seeing GDPR as an issue, something that will slow them down. However, worked through in a smart, strategic way, it can be an opportunity to use consent to build trust and deliver authentic relationships with customers which may give your business the opportunity to differentiate in the future. If you haven’t started to look at the impact this will have on your marketing strategies and business, Fresh Nous are happy to help. Whether it’s a top line proposal, complete project management or a training course to get you started, get in touch with the team at chat@freshnous.com.

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ADVERTORIALFEATURE

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January/February 2018

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INTERNATIONALTRADE

COULD YOU BE THE NEXT “EXPORTER OF THE YEAR”? Herefordshire & Worcestershire Chamber of Commerce is looking to find the next “Exporter of the Year” at the Chamber Business Awards 2018. The “Exporter of the Year” Award, sponsored by Malvern Instruments, recognises the strength of Britain’s exporters, rewarding those who stand out from the crowd on the international stage. Entrants must demonstrate that they have generated significant and/or sustained increases in their export activity when applying. Finalists of this category are automatically submitted into the regional British Chambers of Commerce (BCC) Awards later this year. The Chamber spoke to last year’s winners, Haygrove Ltd, to find out how entering the award has impacted their business. Angus Davidson, Chairman of Haygrove, said: “We are proud of our team, over 150 people, working in Ledbury to have been recognised as Herefordshire & Worcestershire Chamber of Commerce’s Exporter of the Year.

“This also extends to our colleagues as far afield as Australia, Chile, China and South Africa. It takes dedication and expertise to manage this fascinatingly diverse and quite complex export business in a fast moving and fresh industry, much affected by climate change.” The Awards are completely FREE to enter for both Members and Non-members of the Chamber, and the opportunities that come alongside entering an award are invaluable including a great boost to staff morale, a powerful tool to raise your profile and a fantastic way to stand out against your competitors. The deadline for entries to the awards closes on Friday 23 March at 4.00pm. To download an application form, please go to our website at www.hwchamber.co.uk/ events/awards

BOOST YOUR SKILLS! Don’t miss the opportunity to access vital exporting information at our upcoming Masterclasses:

EXPORT PRICING Wednesday 14 March Chateau Impney Hotel & Exhibition Centre Droitwich

EVERYTHING DIGITAL Thursday 29 March Chateau Impney Hotel & Exhibition Centre Droitwich

HOW TO INCREASE YOUR EXPORT SALES Wednesday 23 May Hereford Business Solutions Centre Rotherwas

INTERNATIONAL NEGOTIATION SKILLS Tuesday 5 June Hereford Business Solutions Centre Rotherwas To view the full calendar and to book your free place for one of these events, visit www.bit.ly/2EY7opz

To find out more about exporting, and to access support to help you sell abroad, visit www.great.gov.uk. To contact the local International Trade team for Herefordshire and Worcestershire, call 01905 673 600. Alternatively, drop in to the Hereford Business Solutions Centre between 10.00am-2.00pm every Wednesday to talk to an Advisor – contact alison.avery@mobile.trade.gov.uk.

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March/April 2018

INTERNATIONALTRADE

POLAND – AN ACCESSIBLE, DYNAMIC CENTRAL EUROPEAN EXPORT MARKET FOR NEW AND EXPERIENCED EXPORTERS Further to our last article on the Central and Eastern European commercial opportunity for exporters, we are now putting the spotlight on Poland. With a population of nearly 40 million it represents the largest Central and Eastern European country market and is the 38th largest commercial market in the world. In a World Economic Forum Global Competitiveness report Poland is ranked 39th out of a total of 180 countries. It is classified as a high-income economy by the World Bank and ranks 23rd worldwide in terms of GDP as well as 24th in the 2017 Ease of Doing Business Index. GDP growth in 2017 averaged over 4%. In 2004 Poland joined the EU and became part of the Single European Market. Poland’s main import partners are Germany (28.3%), China (7.9%), Netherlands (6%), Russia (5%), Italy (5.3%), France (4.2%) and Czech Republic (4.1%) –

sadly, even given the close links the UK has with Poland, we are only the 12th largest exporter to them. Poland represents a great international opportunity for UK companies both new and more experienced exporters. It is easily accessible from the UK (2.5 hours direct flight time to Warsaw), English is widely spoken and the cost of doing business there is low. Sector opportunities

include, but are not limited to; Defence and Security, Healthcare and Lifesciences, Infrastructure, Environmental, Energy and Retail (it has the 7th largest retail market in Europe) amongst others. Should you wish to discuss the export opportunities in Poland in more detail, please don’t hesitate to call our International team at the Chamber on 01905 673 600.

WEST MIDLANDS GOES TO PARIS In October 2017, Alison Avery, International Trade Advisor at Herefordshire & Worcestershire Chamber of Commerce, travelled to Paris to visit a new organic, free from and gluten free food and drink trade show called Natexpo. The Natexpo is a three-day exhibition and a leading trade event in France. The event welcomed over 820 exhibitors, and has earned its status as a benchmark show in Europe for all of the buyers and decision makers in the organic sector. The international trade show focuses on accelerating organic products with current and upcoming organic trends. Alison was delighted to be joined by 17 business people from the food and drink and cosmetics sectors. The delegates enjoyed a full market presentation in the Embassy, including

market knowledge and factual information about the French market, what certifications are required, labelling and regulations. The guests had a VIP tour of the show, and were introduced to a variety of new contacts including buyers and importers. These business contacts provided plenty of information to the delegates about how to stand out from the crowd and get the edge on their competitors. During the visit to France, the attendees also visited several High Street shops

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

to look at price points and where their products would sell best. The Embassy staff invited buyers to meet our businesses – enjoying the chance to wine and dine and socialise with other guests as well as enjoying the products being showcased. One of the West Midland’s businesses, an artisan cheese-maker, even had his product served during the Embassy dinner. To find out about future trade events, and to find out more information, please visit www.events.trade.gov.uk

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Recruitment as it should be! March/April 2018

ADVERTORIALFEATURE

STATE OF THE ART TECHNOLOGY AT DAWLEYS DRIVES BUSINESS SUCCESS As you pass through the Ashburton Industrial Estate in Ross-on-Wye, you’d be amazed to discover that behind the calm business exterior of Dawley House work continues apace on the new call centre at Dawleys. The project represents a huge investment, providing more jobs in the area along with state of the art technology. In today’s connected world, Dawleys help businesses engage with their customers by supporting their digital, print and voice communications. The call centre sits at the centre of their operations, serving a wide range of blue-chip companies, national charities and some local organisations. Even now, before work is complete, Dawleys receive and make over 700,000 inbound and outbound calls per annum and once the new call centre is opened later in the spring, that’s set to increase. The state of the art facility will include new phone systems and software integrated with social media, allowing Dawleys to offer a 21st-century service to clients. The cutting-edge technology will allow a faster, better service, providing businesses with feedback, reporting and analysis of campaigns and activity – enabling them to keep track of progress. Dawleys call centre team will grow from 19 to 30, benefitting the local economy, and allowing them to take their hallmark – a bespoke service for each client, and tailor it to an even greater degree. Hear ‘call centre’ and you may assume that Dawleys team spend all their time cold calling, but this is far from the case - customer service is at the heart of their business. The indignity of a stilted scripted call is not for the Dawleys agents, for they take a friendly, conversational approach, focusing on the customer’s needs. Unlike many of their competitors, their call centre team are trained with detailed product knowledge before answering or making calls, equipping them to assist customers in a timely, accurate and efficient manner. The care and attention to detail shown by Dawleys enable businesses to make the most of the valuable data they hold. Dawleys enhance the quality of the data and

turn it into useful information that can be used tactically to increase the ROI with lead generation and follow up calls. Leads that would otherwise have been lost, are picked up and followed through, increasing potential sales. Dawleys help people to develop their businesses by providing a range of services enabling them to run more efficiently. Their joined up approach means clients are offered a comprehensive service, including order fulfilment, warehouse storage and distribution: “Thanks to Dawleys, Breast Cancer Care customers receive the items they order from us quickly and with minimal fuss. Dawleys make a complex process straightforward, allowing us to concentrate on other aspects of the organisation.” Jason B – Breast Cancer Care Dawleys clients include The Royal Mail, Parcelforce Worldwide, Texaco, Breast Cancer Care and Muscular Dystrophy UK, to name but a few. Yet, their skills and services are not limited to any particular sector, for Dawleys work in the transport, energy, distribution, manufacturing, charity/not-for-profit, healthcare, information technology, insurance, automotive, retail, housing and construction sectors. With the General Data Protection Regulation (GDPR) soon to take effect, the storage and use of data is a huge concern for businesses. Knowing where data has come from, what permissions are

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

in place, where it is stored, and whether it’s secure, are all imperative. Dawleys build new databases and bring old ones up to scratch, ensuring all data is accurate and required. Moreover, all their data is stored in accordance with their ISO27001 Information Security Management, ISO9001 Quality Management and ISO14001 Environmental Management accreditations, assuring clients it is responsibly and securely stored. “Dawleys have exceeded our expectations and embrace our business goals, the way the project was run from the start was excellent. The new database they have produced is brilliant…” Dave Parry - Royal Mail Dawleys ethical business practices are reflected in their community engagement too, supporting charities, sports clubs and local events – they haven’t forgotten their roots. Established over 25 years ago, with just three people, in two rooms above a shop equipped with a new-fangled PC and a database, they offered marketing, data management, data integrity and data cleansing. From humble beginnings, Dawleys has grown to occupy three units and employ 70 people – a local success story if ever there was one. Visit www. dawleys.com, email: information@dawleys. com or call 01989 768 562 to find out more.

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ADVERTORIALFEATURE

EVESHAM COLLEGE SET TO TRAIN THE ENGINEERS OF THE FUTURE This spring, Evesham College, part of WCG, is opening a new Engineering Centre to help tackle the identified engineering skills gap and widen the pool of young people wanting to join the profession. The new facility - which launches on 25 April - has been designed to tackle the skills needs in south Worcestershire and will enable the college to build further links with employers and schools to promote careers in engineering, as well as training for both full time students and apprentices. With new and advanced engineering technology companies currently developing facilities in the locale, the new centre will provide the trained workforce that is required. Evesham College hopes to spread the message to young people and those involved in giving careers advice that modern engineering is a high tech, exciting and rewarding career choice. Last year the government identified a critical shortfall of engineering talent in the

re-equipped practical facilities.

UK and announced that 2018 is the Year of Engineering. According to the Royal Academy of Engineers there is a need for one million more engineers in the UK between now and 2020. The investment for the new centre is jointly funded by WCG and the Worcestershire LEP and will focus on training mechanical engineers at levels 1, 2 and 3. The new state-of-the-art facilities will boast a fully equipped CAD suite including 3D design, a material science, meteorology and mechanical science laboratory as well as refurbished and

WCG has strong apprenticeship programmes in partnership with Jaguar Land Rover, BT Fleet, GreenMech, (the Warwickshire-based wood chipper manufacture) and Downhurst Engineering from Pershore. It has an excellent track record in training engineers at all levels and has over 300 engineering students across three of its seven FE, HE and specialist colleges in Worcestershire and Warwickshire. Last year WCG was nominated by Jaguar Land Rover and named as a finalist in the SEMTA Training Provider of the Year category 2017. In January it was awarded a trophy as training provider of 2 winning apprentices at the City of Coventry Freemen’s Guild Apprentice of the Year 2017 awards. If you are an employer and looking for an apprentice you can call 0300 456 0046 or email employers@wcg.ac.uk to speak to the employer services team. For further information about Evesham College go to www.wcg.ac.uk/evesham

MARCHES BUILDING INVESTMENT GRANT

DO YOU NEED MORE BUILDING SPACE? WILL YOU BE CREATING NEW JOBS?

If yes, then grant support of up to £100k may be available The Marches Building Investment Grant is a scheme part-funded by the European Regional Development Fund. Its aim is to help small to medium sized enterprises, who supply products and services to other businesses, to expand and grow. If your business is constrained by your current premises and workspace you may be eligible to receive grant support. Subject to job creation, grants of up to 45% of eligible project costs and a maximum of £100k may be available to renovate, extend or reconfigure premises in the Marches area (Herefordshire, Shropshire and Telford and Wrekin). The grant is unable to fund core farming operations, residential development, purchase of buildings and businesses involved in the retail sale of goods and services to the general public. To find out if your company is eligible to apply, and to discuss your proposal further, please contact the programme team on 01432 260662 or email mbig@herefordshire.gov.uk

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March/April 2018

ADVERTORIALFEATURE

Being “Open for Business” is one of Worcestershire County Council’s key priorities. Our ‘Shaping Worcestershire’s Future’ plan sets out our ambitions to support business and grow the local economy.

We are investing in the county’s infrastructure. The completion of the Southern Link Road in Worcester will mean the entire route from the M5 to the west of the city will be upgraded to dual carriageway. This will reduce journey times, ease congestion and keep the county moving.

Investing in infrastructure is just one of the ways that we are supporting the economy. Superfast broadband is available to more than 94% of businesses. We’re working with mobile phone operators to enhance coverage and bidding to secure a 5G testbed in the county.

Working with partners the Council is playing its part in developing a skilled workforce by encouraging schools to work more closely with business. A key part of this is the Worcestershire Skills Show, the largest careers and skills event in the county, taking place this year on Wednesday 7 March.

Worcestershire has one of the fastest growing economies in the country and we want to make sure that the county is a first choice destination in which to do business. To download our ‘Shaping Worcestershire’s Future’ plan, go to www.worcestershire.gov.uk/corporateplan

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

047

100YEARSON

100 YEARS ON In honour of International Women’s Day on Thursday 8 March, and in celebration of 100 years since some women won the right to vote, for this issue of the magazine, Business Direction spoke to eight women from Herefordshire and Worcestershire who are paving the way in their industries. We take a look at what has happened 100 years on since the vote...

1918

The Representation of the People Act, on Wednesday 6 February 2018, adds women over 30, “of property” or graduates voting in a university constituency to the electoral roll, as well as all men over 21 (or over 19 if they were servicemen). The Parliament (Qualification of Women) Act is passed and allows women to stand for Parliament. Women vote in a general election for the first time

The Representation of the People Act 1969 lowers the voting age from 21 to 18, taking affect from 1970

1975

Resurgence of the women’s liberation movement campaigning helped secure the Equal Pay Act and Sex Discrimination Act

1979

Margaret Thatcher is the first woman to have been appointed as Prime Minister

1925

Suzanne Lenglen breaks the Wimbledon Record

1926

Gertrude Ederle is the first woman to swim the English Channel

1987

Diane Abbot becomes first black female MP

1928

The Equal Franchise Act is passed and all women aged 21 and over can now vote

1992

Stella Rimington becomes the Director General of the Security Service of (MI5)

1994

The first 32 women were ordained as Church of England priests

2000

First female Controller of the BBC was announced as Lorraine Heggessey

2001

Dame Clara Furse is the first woman to be appointed the first Chief Executive of the London Stock Exchange

2005

Ellen MacArthur broke the record for the fastest solo circumnavigation of the globe

2014

Malala Yousafzai receives a Nobel Peace Prize

2017

Jodie Whittaker is revealed as the first ever Doctor Who and “Feminism” is Merriam-Webster Online Dictionary’s most used word of the year

2018

EY estimates that there is 216 years until women will achieve gender parity in the workplace

Women compete for the first time in Olympic field events

1929

Women aged between 21 and 29 vote for the first time Louise Luard is the first woman to be elected Mayor of Hereford

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1969

1930

Amy Johnson was the first woman to fly solo from Britain to Australia

1931-2

Mrs Diana Elizabeth Ogilvy, the first female Mayor of Worcester is elected

1952

Queen Elizabeth II’s coronation was held on Tuesday 2 June

1953

Rosalind Franklin pioneered the study of molecular structures, her research into DNA molecules helped to identify the structure of DNA

1961

Princess Diana is born

The Chamber would like to thank Hereford Archive and Records Centre, Women of Worcester Talks and Tours from Discover History for their support in compiling the timeline.

March/April 2018

POWER8

CHARLOTTE THOMAS, HEREFORD BUSINESS SOLUTIONS CENTRE “I am delighted to have been engaging with businesses within Herefordshire and the wider West Midlands for over 20 years. “Now operating as the Centre Consultant of the Herefordshire Business Solutions Centre, supported by the University of Wolverhampton, I continue to offer bespoke, impartial support to new and existing local businesses with Funding, Apprenticeships and Training. “Since opening in 2015, the centre has exceeded expectations in hosting business events and continues to provide an affordable professional base at the heart of the Enterprise Zone for any type of business engagement.”

EMMA CHETWYND JARVIS, ROCK POWER CONNECTIONS LTD “People are often surprised that substations are my line of work! Muddy safety boots in a downpour are not the peak of glamour, but I love the rare mix of technical problem-solving alongside building client relationships. “I believe drive and passion can get you anywhere in life: from somehow sweet-talking myself onto a Masters degree to carving out dream job roles. I have intense energy and a gritty determination, and clients trust my genuine desire to get the best solution for their electrical connection. That is very rewarding (even in the pouring rain)!”

“An entrepreneurial mindset is vital! I feel I’ve flourished most being part of an accelerator programme, surrounded by like-minded entrepreneurs.”

“My professional career began in a small practice, before moving into a role in construction and from then into a varied role supporting local SME’s. I then decided to create Zomma - a bookkeeping firm offering bespoke finance support to businesses including management accounts and cash flow production. “Providing a friendly, professional, trustworthy service to all my clients is a top priority but equal to this is ensuring I have time to spend with my family, especially my two children.”

HANNAH HAFFIELD, MAKE MORE NOISE “I founded Make More Noise in October 2015, when the agency I was working for went into administration. “Despite the pressure from my family who were advising me to get an employed position (my children were two and four at the time and I had a mortgage to pay!), I knew in my gut that I wanted to start my own business. “In just over two years, the agency has established fantastic contacts and secured an investment from BBC Apprentice Winner, Mark Wright. We recently expanded into Birmingham, where the lease on our new office coincidentally started on my 30th birthday!”

KIRSTY WHITE, HARRISON CLARK RICKERBYS

ETHEL FITZJOHN, FITZJOHN SKIN CARE “If you want it, go get it! Take that leap into the dark. My passionate vision to create a natural, glamorous looking beauty range, dreamed up long before “natural” became mainstream, has never wavered. Through numerous challenges, my tenacity, persistence and creativity, fuelled by belief in my brand, has resulted in a major beauty award and now the imminent unveiling of refreshed branding.

EMMA THOMAS, ZOMMA BOOKKEEPING

“I’ve lost count of the amount of times I have heard “Barristers, aren’t they old men?”. KAREN MEADOWS, SAFETY IN ACTION “I started my company because I wanted my businesses to receive bespoke advice (not just a generic folder) about Health and Safety or Food Hygiene. Too often smaller businesses have paid lots of money for fancy folders and a fixed term contract. I have experience as an EHO and interpret legal requirements without going over the top. “The personal touch makes all the difference and many of my clients wanted “a local person” not a “faceless company” and that says it all.”

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

“I do not conform to the preconception of a Barrister; I am female, state educated, and the daughter of a Firefighter and Nurse. I completed my pupillage in 2016 at HCR, under the supervision of Jenny Okafor-Jones and remain in the Litigation team. “The face of the Bar, like that of the business world, is becoming increasingly more feminine. I am proud to be a female member of the Bar, challenging stereotypes and showing that grit, determination and hard work pays off.”

LOUISE ROBERTS, ALIMENTI FOOD SCIENCE LTD “I have worked in the British food industry for most of my working life. Since starting in a café at 15 until now, I have always believed that we produce the best quality food to world class food safety and animal welfare standards. “Alimenti was started to support food producers from a technical perspective with the wealth of experience and knowledge that I have gained and #UKFoodHour to celebrate UK food in all of its forms, from home-made, through manufacturing to the finest restaurant cuisine.”

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WORCESTERSHIREBUSINESSCENTRAL

www.business-central.co.uk

GREENSAFE CASE STUDY After being awarded the full €200,000 through the Property Investment Programme (PIP) grant, Lucy Allen spoke to John Sansom, Managing Director, of Greensafe IT Ltd to find out how Worcestershire Business Central (WBC) helped set the groundwork in motion. Kidderminster-based Greensafe IT Ltd was established in 2012 with just two of the current management team. Initially based in Bromsgrove, the business focused on ITAD services and the recycling of technology products. Over the last two years, the company has implemented a range of additional services and is now proud to boast a total of 46 full-time staff and 10 apprentices. The rapid growth of the business in services, staff and profit meant that Greensafe needed to expand outside of its original premises. The company needed financial support for the £1m build expansion programme, and contacted Gwen Evans, Business Engagement Manager at WBC, to support with investigating a number of possibilities to bring the action plan to life. John said that the support received from Gwen and the WBC team was excellent. Together they explored potential financial routes and outreached to Birmingham City Council (BCC) and the North Worcestershire Economic and Development Regeneration (EDR) where the BCC and PIP grant were first identified.

Greensafe were awarded this all in one go.” The grants have allowed the company to increase its business prospects and expand in shorter amount of time than it could have without the support – creating great local employment opportunities. Cllr Ian Hardiman, Wyre Forest District Council’s Cabinet Member for Planning and Economic Regeneration said: “This excellent outcome is thanks to the hard work and co-operation of the Greensafe management team with Wyre Forest District Council, NWedR, the two local growth Hubs – Worcestershire Business Central, Greater Birmingham & Solihull LEP and of course Birmingham City Council through which the European Development Funding for the Property Investment Programme is directed. “We are extremely pleased to have worked towards an excellent outcome for Greensafe IT to enable them to realise their business plans and grow their business here in Kidderminster. This totally reflects the Council’s priority ‘supporting you to contribute to a successful local economy’ and it’s always great to see this being demonstrated.”

THE PROPERTY INVESTMENT PROGRAMME GRANT The grant is designed to help businesses to improve their commercial premises by providing financial support towards the cost of building improvement works. Funding is targeted at SMEs located in or moving in to the Greater Birmingham and Solihull Local Enterprise Partnership (GBSLEP) area and delivering activities within the B1 and B2 planning categories (manufacturing and processing, office uses, business-to-business activities). Grants will be payable at up to 50% of eligible project costs; and in line with EU ‘De Minimis’ state aid regulations subject to a maximum award of €200,000, approximately £180,000 per SME and subject to contract. For full information about the grant, please visit www.birmingham.gov.uk/pip.

Speaking of their success, John said: “I am both amazed and very appreciative of the tremendous support that Greensafe has received. For businesses who are thinking of applying for funding, I would recommend talking to the support functions in Worcestershire, in particular the team from WBC.”

Greensafe were overjoyed to receive the full amount in their first application, and thank Gwen, Ashfaq, Dean, Mark, Georgina and Steve for the positive support in completing the project application for the full grants. John said that WBC was the driving force on introductions to the right contacts and the catalyst to deliver the end result. Gwen Evans, WBC, said: “I am delighted that we could support Greensafe in being awarded the full €200,000 from the PIP BCC grants. Businesses are able to apply for the maximum amount of €200,000 over three years, and it is fantastic that

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March/April 2018

Worcestershire Business Central Worcestershire Business Central, part of the government-supported Growth Hub network, brings all aspects of business support into one place

With access to a helpline, website, business events calendar, and one-to-one sector focused support and guidance, we can offer free support at any stage of your business journey

Starting

Growing

Contact our team today on 01905 677888 or email info@business-central.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

Running

Funding

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ADVERTORIALFEATURE

HELPING COMMERCIAL PROPERTY OWNERS COPE IN A CRISIS REACTIVE MAINTENANCE Platinum Group is a dynamic and highly experienced company with a long track record of getting it right for our growing list of commercial and corporate clients. Our dedicated team work with our clients and are on hand to deal with client specific requirements. Our resources are supported by a fleet of 65 tracked vehicles. We are familiar with operating nationwide for large multi-site clients on a 24x7x365 basis. As a result, we are rapidly establishing ourselves as a leading building maintenance company across the UK through dedication and commitment to your maintenance needs. We guarantee that you will receive a prompt service, ensuring your business continues to run smoothly. The Business was formed in 2006 by Adrian Clements and Robert Cox, today we employ

90 staff and are busier than ever helping our clients deal with their many and varied issues that come out of owning commercial property.

provides full job history on our client sites

Our remotely based engineers will arrive to your site within pre arranged SLAâ&#x20AC;&#x2122;s to resolve your maintenance need as quickly as possible. We are Gas Safe and NIC EIC registered and all engineers wear full company uniform and carry ID. Our team is fully trained and compliant with all Health and Safety and legal requirements.

n Plumbing n Glazing n Brickwork n Plastering n Carpentry/Joinery n Painting and Decorating n Floor/Wall Tiling n Gas and Heating n Flooring n Roofing n Electrical n HVAC

We have vast experience in carrying out works both in and out of normal operating hours and working within pre-set job limits. We can ensure rapid first time fix through carrying adequate stock levels on our vans and by obtaining uplifts for works if required, whilst our engineers are on site. Our bespoke system allows jobs to be scheduled in the most efficient way and

To Let

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The Granary, Brockhill Court, Brockhill Lane, Redditch, B97 6RB, Phone: 01527 599 989 Web: www.platinum-commercial.co.uk Email: kw@platinum-commercial.co.uk

New and Refurbished Industrial Units Pleasant and Convenient Location For enquiries please call

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enquiries@wildenestates.co.uk

www.wildenestates.co.uk

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March/April 2018

VISITPAGES

www.visitherefordshire.co.uk

www.visitworcestershire.org

WINNERS OF TOURISM PHOTO COMP ANNOUNCED Visit Worcestershire and Visit Herefordshire are delighted to reveal the winners of the Tourism Photo Competition. After receiving over 100 submissions to the competition, representatives from Herefordshire & Worcestershire Chamber of Commerce, Visit Worcestershire and Visit Herefordshire had a challenging task of shortlisting the entries, and presenting the top ten photographs from both counties. The shortlisted photographs were then shared on Visit Herefordshire and Visit Worcestershire’s Facebook pages, with the public selecting the overall winner from each county. There were fantastic prizes available

for this year’s competition, including; one night’s dinner with bed & breakfast for two people, including use of the spa facilities, at The Bank House Hotel and guest day passes at Wye Leisure for use of the gym, spa and pool facilities. Additionally, The Green Man offered a one night stay including breakfast and Goodrich Castle offered two entry tickets to the castle. The winner of Visit Worcestershire is Lynsey Duggins, with her photograph “A Romantic Ruin”, taken at Witley Court. Visit Herefordshire’s winner was Josh White with his photograph of “The Weir Pool”, taken at Goodrich.

To celebrate this landmark year in the Racecourse’s history, on Wednesday 4 July 2018 the Racecourse are reviving the historic Worcester Grand Annual Steeple Chase which was first run in March 1836. Other highlights of the 2018 season include the Cider Racenight on Friday 25 May with cider, Crowngate Ladies Day returns on Saturday 2 June, with live music after racing from Abba tribute band Abba Revival, as well as the Best Dressed Lady competition and the Epsom Derby live on the big screen. The Family Fun Day on Sunday 24 June has a football theme with plenty of FREE kid’s entertainment, plus there will be the showing of the England V Panama game live, so you can cheer on England whilst enjoying a day out with the family at the races. www.worcester-racecourse.co.uk

“The Weir Pool” – Josh White

PLANS UNVEILED TO GROW HEREFORDSHIRE’S TOURIST ECONOMY

CELEBRATING 300 YEARS OF RACING AT WORCESTER RACECOURSE Worcester Racecourse is celebrating its 300-year anniversary, as one of the oldest racecourses in the UK.

"A Romantic Ruin” – Lynsey Duggins

NEW WEBSITE FOR VISIT WORCESTERSHIRE Visit Worcestershire’s brand new website is now live. Visit Worcestershire has teamed up with local creative design agency, F8Creates, to generate a fantastic new website for you to explore, packed full of information about the county. From countryside hotels, family days out and fantastic local eateries, the new website will provide a platform to successfully promote all that Worcestershire has to offer. Emma Wheeler, Tourism Officer for Visit Worcestershire, said: “We are extremely happy to have a new website to showcase our Members. The fully mobile website will make it easier for visitors to plan their trip, highlighting the fantastic tourism businesses we have in Worcestershire.” Visit Worcestershire and F8Creates have been working together to produce a brand new website that focuses on the user journey, ensuring that visitors coming to the website will be inspired from the get go to plan their trip, find great places to eat and can book accommodation with ease.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

The Herefordshire Sustainable Food and Tourism Partnership has launched the county’s first Destination Plan since 2010. Herefordshire’s DP builds on the county’s assets of culture, heritage, environment and award-winning food and drink and aligns with other local initiatives including the Council’s Economic Vision, Herefordshire’s Cultural Partnership and the Herefordshire’s A Great Place project. On behalf of the partnership, the Brightspace Foundation bid successfully for funding under the European Agricultural Fund for Rural Development (EAFRD) to sponsor the development of the Destination Plan. EAFRD funding is confined to rural areas, so Visit Herefordshire undertook to write a complimentary plan for Hereford City and the combined results of their endeavours constitute the newly launched Destination Plan. Tourism is important to the county’s economy, generating £450m from over 5 million visitors each year. The plan is careful to ensure that this will be achieved in ways that do not harm the beauty, tranquillity and environment that makes Herefordshire such an attractive place to live, work and play. Copies of the Destination Plan are available here: www.brightspacefoundation.org.uk

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MEMBERSSERVICES

STARTING YOUR OWN BUSINESS Whether it is part of your five-year plan, or you’ve been inspired by the women in business articles like the team from Curo, starting a business can be both challenging and exciting. Having a business idea is the first step towards creating your very own business. There are lots of considerations even at the initial idea stage. It doesn’t matter what type of business you want to pursue – the same basic principles apply. Taking action and researching your business idea will help you to maximise your chances of success, some of the first considerations you should think about are below:

WHY? It is important to know why you are starting your own business, knowing your own strengths and weaknesses will help you to plan your business resources more effectively. What are your reasons for starting a business and what is your idea of business success? Perhaps it is: n Generating enough sales and profit to provide financial security and support your lifestyle n Creating a company that coincides with both your business and family life n Becoming a market leader in your sector

A good approach is to start with the end in mind, where do you want your business to be in one, three or five year’s times? This will also help you when you start to plan your business in more detail.

YOUR IDEA Once you have a business idea, think about the steps you will need to take to make it all happen. Is your business idea well developed? What practical steps do you need to take to turn your idea into reality? Somewhere between writing down your ideas and discussing them with family

and friends, is a process that will help to determine whether your business is likely to be successful. Research is scalable, don’t spend lots of money, but consider some of the important areas that will help you to survive in the first three years of trading. If you are interested in starting your own business, you can find more information online at our website: www.hwchamber. co.uk/support/advice/starting-a-business. The Chamber can provide support with your venture, and help you to make the relationships you need to make your business dream become reality.

A SPOTLIGHT ON CURO CHARTERED ACCOUNTANTS Co-founded in 2005 by ex-KPMG colleagues Anna Madden and Julia Gallagher, Chartered Accountancy firm Curo now employs 20 staff based at its offices in Stoke Prior, Bromsgrove. Serving established businesses regionally and nationally, this Chamber

054

award-winning entrepreneurial practice offers a full service for the growing, owner-manager, including finance function, audit, valuation and probate. Says Anna: “We’ve grown through reputation and referrals. We’re discerning in our selection processes and have a highly valued and skilled team.” www.curoca.co.uk

March/April 2018

ADVERTORIALFEATURE

LEADERSHIP AND THE BOTTOM LINE! Skilled leadership is often seen as a bonus that is nice to have, instead of the very tangible bankable asset it should be. A statistical analysis from a top global communication organisation revealed that where customers saw good leadership, there was a direct impact on sales. n 50% of customers changed suppliers after seeing poor leadership n 44% of new purchases were due to leadership perception n 37% of customers purchased more, where they saw good leadership. The leadership task is to deliver clear, strong and consistent communication that enables and drives great employee engagement and strong, consistent representation of your brand values and experience via employee behaviour. Put simply, if the behaviours you and your staff show are authentic and consistent with your businesses values, customers value this and bankable benefits follow. Equally, behaviours that are inconsistent with your stated values are noticed and disliked.

www.engageforsuccess.org is a helpful website to start assessing how good your staff engagement is and how your organisations leadership is helping or hindering that. CleeCo, the marketing, communications and training specialist based in Worcester are experts in working with businesses’, designing and running bespoke events which enable business owners, leaders and teams to consistently deliver great customer service and bankable benefits. With this strong foundation in place the positive impact just snowballs and keeps going so long as the leadership is sustained and genuine.

If you were not there for a day, would your customers experience consistently be the one you would want them to have? Underestimating the impact on your business could make a crucial difference, investing in helping your leaders to optimise your return is a sound business decision. Consider accessing coaching, mentoring and support to make those values thrive in your business or a team event focussing on your values and how you collectively display these. You can find out more at CleeCo.co.uk

The expectations of the leaders of today and tomorrow are only growing, and they are all about values, integrity and clarity of communication. Are you absolutely clear that your values are reflected in everything you and every one of your employees do? Does integrity and clarity feel at home in your business?

Waste Treatment and Recovery

Making your waste work

01386 562 903 technicalsales@csg.co.uk www.csg.co.uk

£395 per interceptor clearance*

Call 01386 562 903 and quote “BDInterceptor” - it’s that simple. *Terms and conditions apply.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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ADVERTORIALFEATURE

CHALLENGES FOR EMPLOYERS IN THE LEAD UP TO BREXIT WHAT CAN I DO AS AN EMPLOYER?

With so much yet to be resolved in the UK’s exit from the EU, we are dealing with more enquiries from our clients on both the employment and immigration implications of Brexit. WHERE IS MY WORKFORCE? Many employers, particularly in this area with its vast agricultural and rural sector, are already seeing the consequences of Brexit uncertainty. Their EU workers, on whom they heavily rely, are deciding to leave the UK, or having left after last year’s harvest, have decided not to return. This is causing a labour shortfall which is a real challenge, needing an early solution. Manufacturing, construction, healthcare and tech businesses are also affected and are finding it tougher to recruit into key skilled roles as job-seekers look elsewhere to avoid Brexit effects. Firms are now having to look beyond the EU and consider sponsoring workers to come to the UK. Sponsorship is not only expensive but also brings with it onerous obligations towards the Home Office in terms of oversight and reporting obligations.

WHY ARE WORKERS STAYING AWAY? One factor is the value of sterling – after the referendum, its value fell initially, denting the economic benefit for migrants working in the UK. As many EU migrants come to the UK to work so that they can send money home to their families, it is easy to see why a weaker pound makes working in the UK less appealing than working in Germany, for example. Numbers of EU workers coming in were also affected by the initial backlash against

056

migrants before the referendum. Net migration fell by 106,000 in the first full year following the referendum – 75% of those people were EU citizens. The statistics also show that the number of migrants coming to the UK to look for work (rather than to take up a definite job offer) has decreased by 43%.

WHAT ARE THE RULES ON WORKERS’ RIGHTS? The Government’s announcement in December that an agreement with the EU on citizens’ rights has been reached is a step in the right direction. It confirmed that EU citizens already in the UK before our final exit will be able to apply for settled status after living in the UK continuously for five years - if they have been in the UK for less than five years when Brexit happens, they will have to apply for a temporary residence permit which can be replaced by settled status when the five-year point is reached. There will be a grace period of around two years after we exit the EU, during which EU citizens who arrive in the UK can stay, but their ongoing status after that point will be subject to whatever new regime is adopted for EU citizens. So for the next three years or so, other than some changes in the procedures for applying for temporary or settled status (apparently to be simplified), EU citizens will continue to be able to work in the UK freely.

Employers have a big part to play in allaying the concerns of their existing EU workers and encouraging new entrants into the UK. This might be achieved by offering assistance in formalising their status and advising on future requirements. Otherwise, employers will need to think of ways to encourage local people to take up roles which often involve manual labour outside in all weathers. In the agricultural and horticultural sectors this is a particular challenge, as the pool of potential employees is limited and potential workers are unlikely to travel far for such work. These employers cannot afford to pay over the odds for an unskilled job, but making these roles attractive, either from a pay or career progression point of view, is tough. Certainly key staff, particularly those in managerial roles, will need to be reassured of their status and worth to the business if they are to stay. But the answer lies in using creative recruitment processes to find stable, local labour whose working rights are not affected by Brexit. In the future, employers will need to be extremely cautious when undertaking the mandatory right to work checks for any staff whose permission to work in the UK is subject to the new requirements. As the penalties for getting it wrong are high - up to £20,000 per illegal worker - it is crucial that robust processes are in place to ensure compliance. For advice on employment and immigration issues pre- and post-Brexit, contact Claire Thompson on 01905 746462 or at cthompson@hcrlaw.com.

March/April 2018

ADVERTORIALFEATURE

CASE STUDY A client was recently faced with an unannounced visit from Immigration Enforcement following a tip off that they may be employing illegal migrants. They contacted us after receiving an Information Request detailing four workers who were suspected of working illegally. Two of those named were employed by our client – the other two were visiting our client’s premises at the time of the Immigration Enforcement visit and were not employed. We provided comprehensive information to Immigration Enforcement with regard to the named individuals, including details of the right to work checks carried out by our client when they employed the two employees. For the visiting migrants, we explained the circumstances of their presence on the premises. It later transpired that one of the employed workers had provided false documentation of sufficiently good quality that our client would not have been able to easily identify them as false.

We were able to satisfy Immigration Enforcement that the visiting migrants were not working and no fine was received by our client in respect of them or the employee who had provided false documents. However, they were fined £10,000 (the maximum fine being £20,000 per illegal migrant) in respect of the other employee. An Objection Notice was filed on behalf of our client regarding the £10,000 fine but Immigration Enforcement maintained the penalty at £10,000. Our client’s next option was to appeal the penalty but from a tactical perspective they opted to pay the fine early to take advantage

of the 30% discount (reducing the fine to £7,000) for payment within 21 days. Our client also dismissed the two illegal workers. Taking this approach enabled our client to avoid adverse publicity through being ‘named and shamed’ on the Home Office quarterly report which names those employers who have received a penalty but not paid the penalty or begun to make regular payments to meet the full penalty. Early advice is essential to ensure that employers have the best chance of avoiding a fine completely or minimising the fine and damage to their reputation.

WE HAVE A 100% SUCCESS RATE IN IMMIGRATION APPLICATIONS Every client’s circumstances are unique and our tailored approach ensures robust applications and successful outcomes. Claire Thompson, Partner, Harrison Clark Rickerbys

Talk to us: 01905 746 462 | Website: www.hcrlaw.com

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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NEWPEOPLETODOBUSINESSWITH BEVERE

Quadrant 1 International Ltd

Thorncrest EMEA Ltd

Talent Management www.quadrant1.com

MPB Sound and Light Ltd

Sales Consultancy www.unlock-emea.com

Vale Sports & Clothing Ltd

Sound & Light Systems www.mpbsoundandlight.co.uk

BROADWAY

Sports & Clothing Retailer www.valesports.co.uk

Polly’s Party Bus

Bluecuckoo

Vicarage Nurseries

01386 833753

Party Mobile Bus Venue www.pollyspartybus.co.uk

Strawberry Grower www.vicaragenurseries.co.uk

KIDDERMINSTER

BROMSGROVE

GARWAY

Abraxas Catering Equipment Ltd

Controlaccount Plc

Kelsmor Dairy Ice Cream

Catering Equipment www.abraxascatering.co.uk

01562 742405

07811262859 Embroidery House www.bluecuckoo.co.uk

01905 549522 Debt Recovery www.controlaccount.com

Episteme Group Limited

01527 407140 Education & Government Funded Contracts www.epistemegroup.com

Floodkit Limited

01562 310123 Manufacture of Flood Defense Mechanisms www.floodkit.co.uk

Handling Concepts Ltd

01527 570900 Materials Handling Specialists www.handlingconcepts.co.uk

Hot Source Creative

01527 888700 Marketing & Consultancy www.hotsourcecreative.com

01386 830950

01600 750685

Sovereign Office Equipment Co Ltd

Unique Xtra Hands

0121 550 8919

07532 098734

Business Supplies & Services www.sovereign-office.com

Cleaning Services

HAGLEY BTSurveyors Ltd

01562 547090 Specialist Chartered Surveyors www.btsurveyors.co.uk

HEREFORD CN Sport

07967949984

07450227924 Health & Wellbeing Boxes www.lovepeaches.co.uk

Separ International

07568 312825 Security Systems

Soft Furnishings & Home Interiors

Shooting Reels LLP

DROITWICH

07547 694931

Bright Lights

01527 869 311 Bespoke Gifts www.yourbrightlights.co.uk

J R Management Accountancy Ltd

01905 796512 Accountancy & Bookkeeping www.jrma.co.uk

Team Dynamics Motorsport

01905 793800 Automotive

01562 863222

IT Services & Support for SMEs www.q6it.co.uk

Love Peaches

01885 489345

07908844968

HALESOWEN

01527 306000

Hawthorn Designs

01905676128

Q6IT

Invoco Ltd

BROMYARD

HOLT HEATH

Independant Ice Cream Makers www.kelsmor.com

Sports Supplements www.cnsport.co.uk

Telecom www.invoco.net

Film www.shootingreels.com

The Beefy Boys Limited

01432 359209

01562 312600

KINGSWINFORD Wilkes Tranter & Co Ltd

01384 295500 Accountancy, Taxation & Business services www.wilkestranter.co.uk

LEDBURY Agentwest Ltd

07712403090 Sales, Trade Marketing & Planning for Food & Drink Brands www.agentwest.co.uk

Bradford’s Clinics UK Ltd

01432 890490 Physiotherapy Services www.bradfordsvetphysio.co.uk

Dan Barker Studios

01531 566 016 Photography & Videography www.danbarkerstudios.com

MALVERN Bromelias Associates Ltd

07930158417 Lifestyle Financial Planning

Restaurant www.thebeefyboys.com

Lovells Vineyard

The Plough Inn

Vineyard www.lovellsvineyard.co.uk

01432 840542

01684 311110

Inn/Hotel www.ploughinnld.co.uk

Lynn Adams Nutrition

Vertu VW and Hereford Audi

Nutritional Consultancy & Training www.lynnadams.co.uk

01432 376200

01886 830168

EVESHAM

Car/Van Dealership www.vertuvolkswagen.com

Willow & Wells England Limited

Suurmond UK LTD

West Mercia Women’s Aid

Commercial & Residential Interior Design www.willowandwells.co.uk

01386 423 756 Engineering Consultants en.suurmond.com

Oakpoint Management Limited

01386 48993 Specialist Retailer www.courtyardah.co.uk

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0800 6893761

01432 356146

01886 853336

Charity for Domestic Abuse & Violence www.westmerciawomensaid.org

Worcestershire Fencing

WHAX Ltd

Commercial & Domestic Grounds Maintenance www.facebook.com/worcestershirefencing

01432 530026

01684 303654

Candle, Diffusers and Room Sprays www.whax.co.uk

March/April 2018

NEWPEOPLETODOBUSINESSWITH OMBERSLEY

Backstop Osteopath

Mortimer Childe

Wilkinsons Of Ombersley Limited

07533860402

01905 651035

07718658954

Osteopaths www.backstoposteopaths.com

Farm shop, Garden Centre & Animal Sanctuary

Bayside Brands Ltd

Payroll Services, Contractor Management & Accountancy www.mortimerchilde.co.uk

PINVIN

07411946294

Sun Rehabilitation Ltd

Cider Company www.baysidebrands.com

01905 612056

Caremark

Occupational Health www.sunrehabilitation.co.uk

PERSHORE

01905 452595 Home Care (Private) www.caremark.co.uk

Feasty Food

Pershore Consulting Ltd

01905 359993

01386 897 166

Niche Catering www.feastyfood.co.uk

Business Advisor www.pershoreconsulting.co.uk

PJ Nicholls LTD

01386 555555 Car Dealer & Retailer www.pjnicholls.com

REDDITCH

FINECLEAN

07465659585 Cleaning Services www.fineclean.co.uk

Insight Trans Logistics

01386 791537

Fresh Insurance Services Group

Logistics Solutions www.itltransport.com

01527 594850

Insuraclean Ltd

Insurance Broker www.fresh.co.uk

0800 292 2009

St Augustines Catholic High School

Industrial Cleaning www.insuraclean.co.uk

01527 550400

Martin Humby Photography

High School & Sixth Form Centre www.st-augustines.worcs.sch.uk

ROSS ON WYE Lea House Bed & Breakfast

01989 750652 Accommodation Provider www.leahouse.co.uk

Omega HR

07419 783810 HR Consultancy www.omegahr.co.uk

Optima Steam Ltd

01386 304418 Steam Cleaning machines for multi industrial uses www.optimasteam.co.uk

Our Place Schools Ltd

01886 833378 School & Accommodation for Special Needs www.ourplaceschools.com

Parkwood Consultancy Services

01789 450085 Planning, Design, Architecture & Environment Services www.pcs-parkwood.co.uk

Shire Bath Re-enamelling Limited

01905 455787 Bath Re-enamelling www.shirebaths.co.uk

Westdale Products Ltd

01905 457959 Frames for Planes, Trains & Automobiles

07974764420

OUT OF AREA

Photography www.martinhunmbyphotography.com

Welcome Telecom Ltd

Miquill Catering

07817 852342 Education Catering www.miquillcatering.co.uk

01453 704820 Business Telecommunications www.welcometelecom.co.uk

WE Wilde & Co

01989 565100 Farm Supplies www.wildeandco.co.uk

STOURBRIDGE HMA Tax Ltd

01384 904075 Accountants & Tax Advice www.hmatax.co.uk

STOURPORT Majestec IT LTD

0845 271 8000 IT Services www.majestec-it.co.uk

MAPS Solutions Europe

0844 7799 999 Security, Fraud Investigation, Asset Protection & Cyber www.mapssolutions.co.uk

WIGMORE Holland and Stockford Ltd

01568 771904 Shipping & Freight Fowarders www.hollandandstockfordltd.co.uk

WORCESTER Alex Hopkirk Ltd

07557658751 Recruitment www.alexanderjamesrecruiting.co.uk Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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NEWPEOPLETODOBUSINESSWITH

THE SITE DOCTOR WEBSITE DESIGN Websites are the window on the web to your business. They are often the first introduction of your services so it’s key to ensure they suitably reflect who you are. Based in Brockhampton (nearr Fownhope), The Site Doctor has been specialising in creating bespoke websites completely centred on your business requirements since 2003. By combining specialist technology skills, with excellence in design, usability and accessibility, we are able to successfully deliver results-driven solutions including

brochure websites, ecommerce websites, Content Management Systems and business applications. Unlike many other web design companies that offer purely a design and development service, we also run our own ecommerce websites so understand many of the day-to-day running complications that can arise. Led by MD Tim Gaunt, they are keen to help local businesses grow their online presence. Being members of the Chamber will help them expand its network and grow its own business too. www.thesitedoctor.co.uk

EPISTEME

SHOOTING REELS

Episteme is a training solutions company with a difference. With Episteme, all your training needs can be handled by experts, from one source! Its process empowers companies to be able to sustain their own training, resulting in higher ROI, greater control and a more streamlined approach to creating a well-trained workforce, whilst maintaining government standards.

People engage with videos that drive an emotional response that is informing, educating or to entertain the viewer.

This is achieved through the collaboration of the following divisions: Episteme Managed Solutions - a dynamic, innovative management provider for the government funded training provision, ensuring key business objectives are exceeded, whilst the complex world of public funds is addressed with minimal fuss. Episteme Learning Solutions – offering specialist training programmes, tailored to address your business requirements, boost skills and give people the training and qualifications required to apply for, and/or succeed in a specific role. Episteme Recruitment Solutions – a widely connected recruitment agency supplying the central UK region and specialising in the industrial, warehouse, logistics and driving professions. www.epistemegroup.com

PERSHORE CONSULTING LTD Pershore Consulting was formed last year to help both public and private sector businesses. Based in Pershore, it supports clients achieve sustainable growth, improved productivity or reduced costs. The Director, Dr Kevin Williams, an accredited Business Advisor says: “Unlike some consultancy firms, we prefer to work side by side with the client to solve their problems rather than write lengthy reports no-one has the time to read”. Kevin has experience of leading and mentoring start-up businesses to global enterprises, both in the UK and overseas. Recent projects include: process redesign for an aerospace engineering company, exit strategies for several small engineering companies, sales growth advice to both B2B and B2C clients, grant advice and support for start-ups.

Shooting Reels creates visually stunning and brand defining video content. Operating from our Hereford office with specialist camera equipment, UAV/drones and a growing team of talented editors; we are an extension to your marketing/sales team. Our clients include blue chip companies such as Virgin, Compass and Atkins Group and we work locally with Herefordshire and Worcestershire businesses: The Beefy Boys, Lucton School, agricultural and product manufacturers. Each business uses video content for their websites, social media posts, competitions, email-marketing, tenders, business meetings/presentations, exhibitions and retail TV displays. Creating cinematic video content is now a cost effective, yet premium method of engaging people with your business. For more information please visit Shooting Reels’ website or contact stuart@shootingreels.com www.shootingreels.com

Pershore Consulting offers a free initial consultation and business health check to new clients and has a very flexible approach to project time and payments, particularly for small and start-up companies. www.pershoreconsulting.co.uk

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March/April 2018

Gaudet Luce Golf Club

Award Winning Gaudet Luce has fast become one of the leading courses for corporate days in the area, with reviews on Golfshake placing us asthe top rated course in Worcestershire. Set in 120 acres of beautifulWorcestershire countryside on the outskirts of Droitwich Spa, we’re just a short drive from junction 5 or 6 of the M5 making it easily accessible. THE BENEFITS OF HOSTING A GOLF DAY Networking – Hosting a golf day gives you the opportunity to invite potential new clients and spend an extended period of time with them in an informal environment. Advocates - There are very few environments where you can invite prospective clients to mix with existing clients and your employees in a natural and relaxing way. Organising the day gives the opportunity for current customers to spend the day with prospective ones, allowing them to act advocates for your business. Standing Out – A well run golf day will reflect well on your business and how it runs. The day allows you to distinguish yourself from your competition, even if they also run a golf day. Work with an experienced club to ensure your clients go away having had a great day, no matter how well they have played. Recognition – An invitation to your company golf day is a great way to thank existing clients for their business and loyalty over the year. On the flip side the invitation will also help to promote loyalty in the future as clients understand that you appreciate their business.

Gaudet Luce is renowned for delivering corporate golf days which are bespoke to each company; our team will work with you to ensure that your day is well organised and runs smoothly - whether you’re looking to impress, network or team build. WHY HOLD YOUR NEXT CORPORATE GOLF DAY AT GAUDET LUCE

•

Rated the #1 Golf Course in Worcestershire on Golfshake (at time of print)

• Great value packages tailored to your own business needs • Course that offers a great test for all abilities • Great transport links and on-site parking, making it easy for anyone travelling further afield • Support from booking through to your day, be filled with confidence that our expert team will take care of your day • A wide variety of meal choices freshly prepared and a chance to relax after your round in the bar and restaurant area “A huge thank you to you all for making our annual customer event a great success once again. Well we really did have all the elements thrown at us, which only added to the fun! A great day was had by all, and we have received many emails of thanks and compliments about your facilities, course, banners and delicious food, of which we really appreciate all your efforts. Thank you again; it is always a pleasure to spend the day with you guys” - Kate, Corporate Day Feedback.

Contact us to request our 2018 brochure or to secure your dates on 01905 796375 or golfdays@gaudet-luce.co.uk Gaudet Luce Golf Club, Middle Lane, Hadzor, Droitwich Spa, Worcestershire, WR9 7JR

CHARITYNEWS

MELTON SUPPORTS TRAINING FOR LOCAL GUIDE DOG PUPPIES Melton Support Services has donated £500 to help with the training of seven Worcestershire guide dog puppies who will provide life-changing support for blind and partially sighted people. The Malvern-based firm, which provides facilities management services to businesses across the two counties, also gave supervisor Alex Willetts special ‘pupternity’ leave as her German Shepherd Yara, mum of the new puppies, is a breeding bitch for Guide Dogs for the Blind.

partially sighted people in a fundamental way. “We are a recognised Disability Confident employer and wanted to make it as easy as possible for Alex and Yara to bring these gorgeous puppies into the world. With a donation as well, we hope to further support the work of Guide Dogs.” Melanie Baker, Managing Director of Melton Support Services, said: “Alex, Yara and their family have done an amazing thing that changes the lives of blind and

Guide Dogs for the Blind are looking for homes in the Midlands for its Guide Dog mums. For more information visit www.guidedogs.org.uk/guidedogmums

50K FOR £50K FOR ST RICHARDS On Saturday 8 September 2018, the Worcestershire Ambassadors will be raising funds for St Richard’s Hospice’s Build 2020 campaign, and there is a fantastic opportunity for you to get involved.

TAKING A LEAP OF FAITH FOR KEMP HOSPICE On Sunday 15 April, KEMP Hospice will be taking to the skies and hosting a fundraising parachute jump in aid of the work it does supporting people with life-limiting illnesses. Over the last two years, 50 members of the public have braved the 13,000ft tandem parachute jump in aid of KEMP, raising a staggering £30,000. Of those who have signed up already to take part include two members of the KEMP Hospice staff, Communications Officer Dean Roberts-Lowe and Paul Cody – the hospice Chaplain! Paul said: “I’ve seen the difference that fundraising for KEMP can make to people’s lives and working there I’ve seen how they help people to smile in the face of death. If helping that work carry on means jumping from a plane at 13,000 feet, then count me in!” To register for the “BIG KEMP JUMP” people should log on to www.kemphospice. org.uk/community-events or call 01562 756066.

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Join the “Worcestershire Ambassadors Amazing Adventurers” and walk 50k in a day along the Thames Path from Runnymede to Henley on Thames with the hope of raising £50k to support St Richard’s Hospice’s Build 2020 appeal. As well as coach transport to and from the city of Worcester, food and energy snacks/drinks will also be included. There is a minimum sponsorship of £500 per person required to take part in the fundraiser. To find out more information about the Build 2020 project, please visit St Richard’s website at www.strichards.org.uk/ build2020/about-build-2020. To download a booking form, please contact Tricia Cavell on tcavell@ strichards.org.uk

THE PRINCE’S TRUST ACHIEVE FUNDRAISING TARGET The Prince’s Trust Herefordshire and Worcestershire Development Committee were thrilled to welcome local businesses to their Thanksgiving themed quiz night on Thursday 23 November 2017. Thursfields Solicitors were proud sponsors of the event which saw 30 teams gather at Worcestershire County Cricket Club to battle it out to be crowned the winner. Taking the top spot was “The Ballards of John and Yoko” from Ballard Dale Syree Watson, who were closely followed by “Grant Untied” from Andrew Grant in second place and “Three Saints and a Sinner” from Prosperity Wealth in third place. The event raised £4,226 for The Prince’s Trust and helped the Committee achieve their 2017/18 fundraising target of £30,000. The Committee have in the last 12 months raised a total of £30,977. If you are interested in supporting The Prince’s Trust, please contact Dani Coe, Chair of the Herefordshire and Worcestershire Development Committee on 01905 360845 or daol08@handelsbanken.co.uk.

March/April 2018

BUSINESSNEWS

KAMAZOY OFFERS GDPR GUIDANCE Nationwide technology specialist Kamazoy Virtual IT Department is urging businesses not to be complacent, but to actively prepare for the introduction of GDPR which comes into force on Friday 25 May.

HAINES WATTS BECOMES THE LATEST HEREFORD FC CORPORATE SUPPORTER Haines Watts Hereford has recently become a corporate supporter of Hereford FC, taking a large advertising hoarding at the Edgar Street ground. Karen McLellan, Managing Director at Haines Watts Hereford, said: “Hereford FC’s history is full of inspirational stories and the club is an important part of the city’s rich heritage. Hopefully, with the support of the fans and the Hereford business community, the club can return to the Football League. We are very pleased to be part of the effort.”

Kamazoy Director and Founder, Daniel Dainty, said: “Under GDPR, individuals will have the right to access information held, to be informed when data is being gathered, and now significantly an individual’s consent must be given and not, as is in many cases currently, simply implied.” Kamazoy is an expert at working with companies to review, develop and implement infrastructure safeguards to ensure potential breaches are contained, and where necessary, installing appropriate security measures to guard against data breaches. Its message to businesses is if you hold personally-identifiable data, such as personal email addresses as opposed to simply general business contact addresses, you should be able to demonstrate that you are holding it appropriately. www.kamazoy.uk

LOOKING TO THE FUTURE This January, staff from Kingspan Insulation’s Pembridge site joined with colleagues from across the country to discuss their vision for the year to come at the company’s annual sales conference. The meeting is an opportunity for attendees to explore and reflect on the events of the previous year, and to make suggestions on how Kingspan Insulation can continue to move forward and improve over the next twelve months and beyond. Key topics at this year’s conference included encouraging staff to explore new ideas, fostering greater conversation and knowledge sharing as well as frank discussions about the issues currently impacting the construction sector. Each attendee received copies of Kingspan Insulation’s new Company Values Guide. The document clearly states the company’s ongoing vision — to deliver industry leading products supported by exemplary customer service — and details best practice across a number of areas to ensure this is achieved.

Hereford FC’s Commercial Manager, Martin Brain, welcomed Haines Watts as a commercial customer in his programme notes in the first match day programme of 2018. He also took the opportunity to promote the many other advertising and sponsorship opportunities available at the club.

www.kingspan.com

www.hwca.com

A FIRST FOR FENNESSY - BABY GIRAFFE TURNS ONE Baby giraffe, Fennessy, celebrated his first birthday at West Midland Safari Park earlier this year. Keepers ensured that Fennessy celebrated his birthday in style by presenting him with a gigantic birthday card and feeding him his favourite treat of chopped banana and apples. Celebrations for Fennessy’s birthday start off a year dedicated to lots of giraffe-themed events for the Park. During May half term, staff will devote an entire week to raising money for giraffes. The Safari Park is also the official Education Partner for Worcester Stands Tall - a public art exhibition of decorated giraffe sculptures due to be dotted around the streets of Worcester during the summer of 2018.

The event, facilitated by Wild in Art and brought to the city by St Richard’s Hospice, will enable lots of schools and renowned artists to design and decorate the sculptures. Larger sculptures will

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

eventually be auctioned off to raise money for the hospice. For further information, visit www.worcesterstandstall.co.uk www.wmsp.co.uk

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MOVERSANDSHAKERS

COMPANY EXPANSION ADDS TO THE MIX NEW BUSINESS DEVELOPMENT MANAGER AT BEACON ASSET FINANCE Ian Davies has joined Beacon Asset Finance in Hereford as its new Business Development Manager. With five years’ experience locally in property and more than 20 in financial services, Ian will be working with SMEs to help them finance their future growth, as well as drawing on his own experience as a landlord to help launch Hereford’s newest lettings and property management firm, Beacon Property. www.beaconassetfinance.co.uk

NEW MANAGING PARTNER TO HEAD UP BISHOP FLEMING Top 30 advisory firm Bishop Fleming has announced Andrew Sandiford as its new Managing Partner as part of planned enhancements to the management structure of the business. Andrew Sandiford commented: “We are entering an exciting new phase for Bishop Fleming and I am delighted to be taking up this position as we look to build on our growth and achievements.” www.bishopfleming.co.uk

CLIENT DEMAND TRIGGERS KAMAZOY APPOINTMENT NEW RECRUITS FOR EXPANDING R&D TAX TEAM The growth of Haines Watts Hereford’s R&D Tax Team continues with the recruitment of a new Manager and an Assistant. Anh Vu joins the Team to manage R&D claims for a growing number of clients in London and the South East. Anh will also be responsible for business development in the region. Recent graduate, Samuel Dallow, joins the team to assist in the preparation of reports for R&D tax claims. The team is now eight strong with recruitment continuing. www.hwca.com

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Based at its county house offices in Worcester, Kamazoy Virtual IT Department has appointed Josh Kingsbury to the post of Network Engineer. Commenting on his appointment, Josh said: “Having previously worked for Kamazoy two years ago, it was the relaxed and supportive atmosphere which brought me back and a great feeling to know that no issue is too big and there’s always a strong team who can help, in an environment where everyone brings their own specialism to the team, and opinions are valued and considered. www.kamazoy.uk

Worcester based business Prime Mix Marketing Ltd announces its plans for expansion this week with two new members of staff and new premises. New Recruit Stephanie Dean joins the team as Social Media Assistant. In her new role she will support businesses by specialising in creative copywriting and managing the online presence of clients through digital marketing and social media management. Plus the addition of Tina Davies, Marketing Executive, who will support key accounts and help to develop the company’s new telemarketing department.

PROMOTION AT HALLMARK HULME Hallmark Hulme is delighted to announce the promotion of two of its team to Associate status. James Leyland is a Solicitor specialising in Property Law and is a member of the Agricultural Law Association advises landowners/farmers. Sarah Watson is a Fellow of the Institute of Legal Executives and specialises in debt collection, personal injury and litigation. Both have considerable experience in their respective fields and their promotion is much deserved. www.hallmarkhulme.co.uk

www.primemixmarketing.co.uk

NEW HEAD OF PRIVATE CLIENT SERVICES FOR WYE VALLEY LEGAL TEAM Bringing substantial experience to the Wye Valley office of Harrison Clark Rickerbys inc Shawcross, David King has joined the firm as Head of Private Client services in the Wye Valley and Hereford. David comes to the firm after heading up a highly successful private client team - his experience includes advising the high net worth clients of a number of high street banks and insurance companies on estate planning, estate administration and trust matters. www.hcrlaw.com

CHAMBER WELCOMES MARKETING MANAGER Herefordshire & Worcestershire Chamber of Commerce is delighted to announce the appointment of Matthew Allder as Marketing Manager. Matthew joins the team with a wealth of experience, having worked for Chamber Members The Courtyard Hereford and in firms based in London. Speaking of his appointment, Matthew said: “I am overjoyed to join the Chamber at such an exciting time. I am looking forward to taking our marketing strategies to the next level and look forward to the next 12 months in post.” www.hwchamber.co.uk

March/April 2018

MOVERSANDSHAKERS

OAKLAND INTERNATIONAL APPOINT COMMERCIAL DIRECTOR Oakland International has confirmed Robert Hardy as the company’s new Commercial Director. With over 35 years of European business development experience encompassing cross-channel freight, logistics, multimodal, business leadership and growth expertise, Robert is able to bring a fresh dimension to Oakland. Robert commented: “I am delighted to be joining the Oakland International team. My initial focus will be on the core strengths of Oakland International and Oakland Invicta. We have an excellent product offering and a range of innovative solutions which constantly challenge the status quo.”

DSL ANNOUNCE APPOINTMENT OF NEW OPERATIONS DIRECTOR Martin Jackson brings a wealth of training and customer care experience with him having worked in the Best Practice arena for over 20 years. Martin has been with DSL for two years and has already played a major part in the company’s growth through the delivery of a superb collection and customer care strategy. As Operations Director, Martin is responsible for the day-to-day management of the contact centre with special emphasis on a firm but fair collection policy along with unbeatable customer care. www.dsluk.net

COUNTY PROUD TO ANNOUNCE MATT RAWNSLEY AS NEW CEO Worcestershire CCC is proud to announce the appointment of Matthew Rawnsley as its new CEO. Rawnsley will bring vast commercial and cricketing experience to the role following 15 years in business within high performance sales, marketing and operational environments, and nearly a decade as a professional cricketer with the club. He will be well known to Worcestershire supporters as a slow left arm spinner who made 46 first class and 54 List A appearances in his career spanning nine years from the mid 1990s to the early 2000s. He also played for Herefordshire and has still continued to play Birmingham League cricket for Ombersley.

POLICY SUCCESS CREATES NEW JOB ROLE The Chamber is pleased to reveal that Daisie Rees-Evans has joined the team as Policy Assistant. The brand-new job role comes as a welcome surprise following the success of the Policy department and the groundwork laid by Policy Manager, Sophia Haywood. Daisie said: “I’m delighted to join the Chamber as Policy Assistant. I’m looking forward to working with Sophia and helping to lobby for key concerns that have been raised by our Members.” www.hwchamber.co.uk

www.wccc.co.uk

www.oakland-international. com

SME ANNOUNCES NEW ASSOCIATE

NEW RECRUIT AT WORKFORCE STAFFING Workforce Staffing has appointed recruitment specialist James Ritchie to the company’s board and to oversee the firm’s Managed Services offering.

SME Solicitors has announced the promotion of Deputy Diocesan Registrar and Commercial Property lawyer Jack Smith to the role of Associate.

NEW TEAM MEMBER FOR FRESH NOUS

James, 50, brings a wealth of experience to the position following previous roles across both regional and national businesses in management, sales and operations.

As a solicitor within SME’s ecclesiastical department, Jack advises on a wide variety of property and other day-to-day matters affecting the diocese of Worcester, the Dean and Chapter at Worcester Cathedral and faculties relating to changes affecting church premises.

Paul Alekna, CEO of Workforce Staffing, said: “It is a real coup for us to have recruited someone of James’ experience. He has the exact credentials, drive and determination we look for in our senior team.”

Jack commented: “I am absolutely thrilled to be afforded this opportunity and I am really looking forward to exciting times ahead as part of an outstanding team here at SME Solicitors.”

Collette said: It’s so exciting to join a larger, faster growing cider maker; producing up to 3 million litres of cider a year, all from our own orchards. We’ve just opened a new bottling and packaging facility too, so 2018 looks to be a great year for us.

www.weareworkforce.co.uk

www.smesolicitors.co.uk

www.celticmarches.com

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

CIDER TEAM CONTINUES TO GROW AT CELTIC MARCHES Herefordshire Craft Cider maker welcome Collette Cumbes to their growing team. The Account Executive returns home, from South Devon, to join Celtic Marches.

Fresh Nous Marketing agency is pleased to announce that Sam Ryder has joined the team. With over 12 years marketing experience specialising in brand, PR, campaigns and content, Sam’s expertise will bring an ever-greater focus on brand strategy, building on its work supporting new and existing clients to understand and connect with their audiences. Sam said: “I am excited to work with such a great team of marketers and share my marketing knowledge across many businesses and brands.” www.freshnous.com

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LASTWORD

BLOG SPOTS Could you be the next Chamber blogger? We’re always on the lookout for businesses to join our blog schedule and provide engaging content to be shared on our website, social media platforms and in our Members newsletters.

Members have put together some truly fantastic blogs, covering a wide variety of topics from how to reinvent your business through to how Abraham Lincoln’s beard caused Petvictus to join Herefordshire & Worcestershire Chamber of Commerce.

Blog posts can be a nice break away from your general daily writing duties, allowing you to cover topics that will be of interest to local businesses. They should be personal, can include anecdotes and puns, and can be humorous!

We hope you enjoy reading the extracts of some of our most recent blog posts below. If you are interested in penning a blog post for the Chamber, and want to find out more, please go to www.hwchamber.co.uk/ news-opportunities/blog or email socialmedia@hwchamber.co.uk.

PETVICTUS - WHY ABRAHAM LINCOLN’S BEARD CAUSED ME TO JOIN THE CHAMBER OF COMMERCE I’m sometimes asked why I go to business networking events. I often don’t meet people who are remotely connected to my sphere of interests, or could themselves actively help me in my business journey. But networking is normally not about the immediate gratification of obtaining a sale or a new lead; it’s about the subtle interconnectedness of people. The butterfly effect – the theory that a butterfly fluttering its wings on the other side of the world could be the catalyst that delivers a hurricane - is perhaps most clearly displayed in our own business growth. A chance meeting between two strangers is the point at which a business diverges down a hitherto undiscovered path.

Often our closest business associates are our family and longstanding friends. Both of whom we can trace back to a cosmic quirk of fate which happened to see us born into a random family, who thirty years later offer us the money to kick-start our crazy plan; or the chance encounter in a school yard, one wet Wednesday which twenty years later sees us having the most dependable business partner we could ever hope for...

BEES KNEES MARKETING – THE EVOLUTION OF PR “The Evolution of PR” was the subject of this year’s CIPR National Conference and it certainly showcased the speed in which the communications is heading down the track to transparency, truth and corporate social responsibility. Here is a snapshot of some of the highlights: Matt Peacock joined Vodafone as its Group Director of Communications in 2010 at the height of the media storm about the firm’s tax avoidance. Matt said: “Life gets binary fast, either you did it and you tell the truth, or

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you come out fighting.” In Vodafone’s case, it was a question of complexity. Thousands of individual tax returns were filled in by its worldwide offices so the solution what Matt described as “aggressive transparency”. The first ever tax transparency report by a telecoms company resulted in the debate moving on. Later, when Vodafone’s name was linked to Edward Snowden, they published a law enforcement disclosure report which outlined the group’s position with startling clarity...

HAINES WATTS (HEREFORD) - ALL THINGS BEING EQUAL: A BALANCED APPROACH TO SOLVING WORKPLACE INEQUALITY Thursday 8 March 2018 marks International Women’s Day (IWD), a celebration of the achievements of women and a call to action for accelerating gender parity. I was surprised to learn that the first IWD was run by the Suffragettes in 1911. How disappointed they would be that, despite 107 years of effort, women still face significant social, economic, cultural and political inequality. One area where we really should have made more progress in the UK is workplace discrimination. I have been fortunate because, to my knowledge, my career has not been impeded by sexual discrimination. I have progressed because my peers and clients have valued my expertise and diligence, and, my colleagues will add, because I’m extremely ambitious. My gender has never come into the equation which is as it should be but I am all too aware that few women who get to leadership roles had such a level playing field…

March/April 2018

Technology You Can Count On

ERP Solutions MRP Solutions VoIP Telephony IT Infrastructure Software Support Hardware Support Cyber Security Software Accounting, HR & Payroll Systems Consultancy & Training T: 01562 68211 E: info@minstermicro.co.uk W: www.minstermicro.co.uk

Minster Micro Minster Technology @MinsterMicro

BUSINESSNEWS

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March/April 2018