Business Direction 80

Business Growth

Welcome to this edition of Business Direction, where we’ll be exploring the topic of business growth. We’ll hear from Members regarding their latest news and updates, as well as offer an overview of our upcoming events and training courses. You’ll also be introduced to some of our new Members who have recently joined our network.

Business growth is a word that is constantly thrown around in the corporate world, however the word ‘growth’ can have many connotations. For some, growth is physical—buying a bigger office, increasing the workforce, or increasing distribution. For others, growth may be personal; for example, upskilling, growing your network, and meeting new people are great ways to grow yourself and your staff. For businesses, it could be taking the business in a new direction, creating new strategies and plans, implementing new employee benefits, or making the most of local support. The one thing we can all agree on is that business growth is always positive; it means you have set out a goal and achieved it. However you and your business measure growth, the Chamber will have a way of supporting you.

All Members have access to our dedicated team of account managers, who are there to guide you through every step of your membership, keeping you informed, and connecting you with other Members. A Chamber membership also grants you access to exclusive benefits such as a healthcare plan with Westfield Health, HR and legal support from Quest, business healthcare from AXA, and discounts on services such as AA roadside assistance and Money Corp foreign exchange, providing essential support and cost savings.

We offer diverse training courses to meet Members’ needs, covering essential skills, sector-specific regulations, and industry trends. From leadership development to technical training, our courses ensure your team is supported for both personal and professional growth. Our events provide opportunities to connect with professionals and industry leaders. Participate in forums, conferences, and flagship events, including the largest business expo in the two counties and the prestigious Chamber Business Awards.

Our directory, featuring over 1,200 professionals from various sectors, is an invaluable resource for building relationships and exploring opportunities within the Herefordshire and Worcestershire business communities. Additionally, you can promote your success stories, events, and promotions through our Business Direction magazine and social media platforms, with a combined following of 15,000. This exposure enhances your brand’s visibility, attracting new clients and partners.

I am delighted to introduce the latest edition of Business Direction entitled Business Growth.

Best Regards,

Sharon Smith

Our Patrons are:

Sharon Smith Chief Executive

We are delighted to reveal the

winners of the Herefordshire & Worcestershire Chamber of Commerce Business Awards 2024!

Sponsored by Herefordshire Council and Worcestershire County Council, the Awards celebrate firms across the two counties and are a fantastic way to raise awareness of local business success. The Chamber would like to say a huge thank you to each and every business who entered this year’s awards. The quality of this year’s entries was phenomenal once again, making it an extremely tough competition!

15 awards were up for grabs, with the winners of each individual category entered into the final coveted award, Business of the Year. hosted at the Worcester Arena on Thursday 13th June 2024.

A huge congratulations to all our highly commended businesses and our Chamber Business Award Winners for 2024…

Best Use of Technology and Trends, sponsored by EBC Group

Indra Renewable Technologies Limited

Charity Business of the Year, sponsored by Milford Research & Consultancy Ltd

KEMP Hospice

Commitment to the Community, sponsored by Malvern Panalytical Dawleys

Employer of the Year, sponsored by Thursfields

HotelshopUK Ltd

Quest

Excellence in Customer Service, sponsored by 3WH

Hewett Recruitment

Excellence in Innovation, sponsored by Malvern Hills Science Park

OLPRO

Excellence in Professional Services, sponsored by Castle Green Financial Planning

Hewett Recruitment

Excellence in Manufacturing & Engineering, sponsored by ABE Ledbury

Malvern Panalytical

Excellence in Sustainability, sponsored by Rehau

DRPG

Health & Wellbeing in the Workplace, sponsored by Cargill Protein Europe

Worcestershire Acute Hospitals NHS Trust

As a business or employee unexpected legal troubles can be challenging. So, to support local businesses all Chamber Members have access to four essential services provided by affiliate partner Quest.

ChamberHR- Providing HR support.

ChamberHS- Health and safety support including a helpline and over 100 HS documents.

ChamberLegal – Receive advice from legal advisory experts and free access to over 200 downloadable legal documents.

ChamberTax - Access to experienced tax and VAT advisors. The support offered to Members is only the start, with your membership, you have access to discounts on insurance policies that will cover you for all HR, Legal, HS and Tax complications or issues, up to £1,000,000 excess free. However, you don’t have to wait until you have an issue, the advice line will help with any questions or queries you may have.

To make the most of you exclusive Member benefit, get in contact or learn more about quest at www.hwchamber. co.uk/four-services/#chamberhs or call 01455 852 037

High Growth Business of the Year, sponsored by mfg Solicitors LLP

Britannia Dynamic Logistics Ltd

International Trade Business of the Year, sponsored by Britannia Dynamic Logistics

Momentum Pharma Limited

Micro Business of the Year, sponsored by Worcestershire Growth Hub

Veg Life

Most Promising New Business, sponsored by Hayward Wright Limelite HR and Learning

Small Business of the Year, sponsored by GJS Dillon

MediServices Healthcare Ltd

Overall Business of the Year, sponsored by Herefordshire Council & Worcestershire County Council

DRPG

Westfield Health

Everyone who becomes a Chamber Member, no matter the level, has access to exclusive Westfield Health primary health plan.

Exclusively available to Herefordshire & Worcestershire Chamber Members, the Chamber Primary Health Plan starts from £6.74 per employee, per month and allows staff to claim money back, up to set limits, for things like sight tests and glasses, dental bills, therapy treatments and consultations. The plan also provides access to a range of valuable health and wellbeing services including 24-hour helpline, Expert Medical opinion, gym discounts and Westfield Rewards.

Numerous studies have shown that employee wellbeing is linked to greater productivity, motivation and satisfaction. Westfield Health aim to transform people’s mental and physical wellbeing to create happier, healthier employees and more resilient businesses.

Whether that’s mental health support, gym management, health cash plans or wellbeing webinars, Westfield Health will work alongside you to improve your employees’ health and wellbeing and take care of your most important asset, your people.

For more info, visit www.hwchamber.co.uk/membership

Transforming Financial Education for Children: A Partnership for the Future

In a world where understanding money is as essential as learning to read and write, we at Your Guardian, authors of the ‘Make Sense of Pence’ series, are thrilled to announce our sponsor partnership with arrangeMY. Together, we’re bringing the ‘Money-Wise Workshop’ to life in schools across Worcestershire.

Why Financial Education Matters

We believe in making financial education accessible, enjoyable, and understandable for our youngest learners. By introducing concepts like the value of money, where it comes from, and how to spend it wisely, we’re not just teaching children about money—we’re equipping them with crucial life skills for a brighter financial future. Thanks to arrangeMY a school will soon experience our interactive, fun-filled workshops. This collaboration allows us to extend our reach, bringing essential financial literacy to more and more children.

Kim Henstock from arrangeMY said ‘We’re

very impressed with the work Paul and his team are doing across the Worcestershire region, a lot of the team here at arrangeMY have children in school and think this is a brilliant idea, with so much online now we forget that children really need extra tuition when it comes to money. Also, a great way to put back into our local community’.

Get Involved

Interested in sponsoring a workshop or learning more about ‘Make Sense of Pence’? Message us directly. Let’s make financial education a priority for every child. your-guardian.co.uk/make-sense-of-pence

Boosting Business Growth with ISO Certification

For SMEs, obtaining ISO certification can be a game changer, offering numerous benefits which support business growth.

Some of the most popular standards include ISO 9001 Quality, ISO 14001 Environmental, ISO 27001 Information Security and ISO 45001 Occupational Health and Safety, all of which provide your business with a proven framework that not only enhances your business operations but improves your reputation and market opportunities too.

One key way ISO certification supports business growth is through its focus on fostering a culture of continuous improvement.  Regularly reviewing and refining processes can lead to innovation

and increased efficiency whilst mitigating risks.  Not only will this help save your business money, but by operating to a consistent level, your customers will know they can rely on you.  Moreover, ISO

certification gives SMEs a competitive advantage, making them more attractive to potential clients and supporting them when tendering.

To learn more about how ISO certification can support your business growth, call ISO Quality Services today on 0330 058 5551 or visit their website at www.isoqsltd.com

With their commitment to helping make businesses better and their flexible, hand-held approach to ISO certification, embarking on your ISO journey couldn’t be easier.

Expansion in Birmingham for mfg Solicitors

Patrons mfg Solicitors have expanded their presence in the Birmingham market with a move to a new city centre office.

The law firm has moved from its St Paul’s Square offices in the Jewellery Quarter, to the third floor of Waterloo House, situated on Waterloo Street, overlooking the city’s historic Victoria Square. The 2,500-square foot office has been fitted out with a variety of private meeting rooms, breakout areas and open plan desk space, whilst providing

an accessible and convenient new central base for the firm’s full service offering. Aside from its new office in central Birmingham, in Worcestershire, mfg Solicitors has offices in Worcester, Bromsgrove and Kidderminster. Its Shropshire offices are in Telford and Ludlow. www.mfgsolicitors.com

Find out more at ebcgroup.co.uk

EBC Group Proudly Sponsors the Rugby Black List Event

EBC Group is delighted to announce our sponsorship of the recent Rugby Black List event, a significant celebration of black achievement in rugby union at all levels. This inspiring initiative is dedicated to recognizing and highlighting the contributions of black players, coaches, volunteers, and stakeholders within the rugby community.

About the Rugby Black List

The Rugby Black List was founded by Sagan Daniels, who initiated conversations in 2017 about the black experience in rugby. These discussions gained substantial momentum during the pandemic in 2020, as the black rugby community came together through virtual calls and social media to share their experiences. This collective effort led to the formation of the Rugby Black List Steering Group in August 2022. Within just five months, the group organised their first event.

EBC Group’s Commitment to Diversity

At EBC Group, we believe in the power of diversityw and the importance of recognising and celebrating

achievements across all communities. Our sponsorship of the Rugby Black List reflects our commitment to fostering inclusivity and supporting initiatives that make a meaningful impact. We are honoured to be part of an event that not only celebrates excellence but also inspires future generations to pursue their dreams.

The Rugby Black List event aligns perfectly with our values at EBC Group. We are dedicated to creating an environment where everyone, regardless of their background, has the opportunity to succeed. Supporting the Rugby Black List allows us to contribute to a cause that champions these same principles within the rugby community.

Looking Ahead

At EBC Group, we believe in the power of diversity and the importance of recognising and celebrating achievements across all communities.

As we look back to the 2024 Rugby Black List Awards, we are excited about the future and the continued recognition of black excellence in rugby. We are committed to supporting this vibrant community and helping to build a more inclusive and diverse rugby environment.

Thank you to everyone who attended and supported the Rugby Black List event. Your presence and enthusiasm made it a night to remember. At EBC Group, we are proud to stand alongside the Rugby Black List in celebrating the extraordinary contributions of the black rugby community.

Photo Credit: Rugby Black List

Leadership

consultants launches new podcast focused on business strategy

Strategus Consulting have launched an exciting new podcast, The Leaders In Strategy Podcast. It offers a unique opportunity for listeners to learn and grow as strategic leaders.

Host Mike Harris said: “I am really excited to be doing this. I was looking at how we could take our strategy workshops and seminars on the road to reach and help a wider audience. Someone mentioned doing a podcast, which I thought was a great idea. So here we are –The Leaders In Strategy Podcast.”

In the first episode, ‘What Is A Strategy?’, Mike sets out a clear and memorable definition of business strategy, laying the foundation for future episodes. The podcast format is interactive, replicating Mike’s highly successful workshops, which makes for an engaging listening experience.

You can find the Podcast on Podbean, Spotify, Amazon Music, and Apple Podcast, or watch the video on the Leaders In Strategy YouTube channel at www.youtube.com/@ LeadersInStrategyPodcast

FareShare and Oakland International Save 14 Million Meals From Going To Waste

FareShare, the UK’s largest charity tackling food waste, and total supply chain solutions provider Oakland International, in the last year alone, have saved multiple tonnes of food from going to waste within the supply chain.

The UK’s national network of charitable food redistributors, FareShare, is made up of 18 independent organisations using quality surplus food from the food industry and redistributing it to support some 8,500 frontline charities and community groups.

Oakland International have been supporting FareShare over the last 18 months.

Oakland’s Non-Executive Director Dale Fiddy commented: “Our ongoing FareShare partnership keeps on going from strength to strength with last year’s food savings speaking volumes.

“Of the millions of meals provided, they have directly benefitted people in our society most in need including families struggling with the cost-of-living crisis to the homeless, and it’s extremely important that together we continue to develop and expand our capabilities and increase the amount of support we provide to the FareShare team.”

Working in partnership, Oakland and FareShare in 2023 helped save 6,068

tonnes of food, supported 5,193 charities, created 14.2 million meals and helped reduce CO2 emissions by 12,000 tonnes. Several new projects for Oakland include a high care food reprocessing area and vegetable processing line capable of dealing with large catering packs of frozen, chilled and ambient products. Aswell as the ability to wash, slice or dice, pack and freeze raw vegetables which helps to extend shelf-life and are then repacked and distributed through the FareShare network.

FareShare is at the heart of support for the Coronation Food Project inspired by His Majesty King Charles III, a ground-breaking and urgent response to

the growing challenge of reducing food waste and hunger.

As part of their fight against food waste, FareShare has launched a three-point manifesto shaped by local charities and food partners including Oakland International. This manifesto calls on political parties to close the food gap and help get more edible surplus food to people who need it and prevent it from going to waste.

Operating 24-hours/7 days a week

Oakland International is an authority in direct to consumer, case consolidation, contract packing, storage and distribution, food tempering and brand development support for ambient, chilled, and frozen food, servicing retail, convenience, discount, wholesale and food service markets in the UK and Ireland. As Certified B Corp, they are also working towards becoming the first business within their sector to achieve net zero.

Invest in your workforce, with Herefordshire Ludlow and North Shropshire College

Herefordshire Ludlow and North Shropshire College’s business development involves upskilling the current and future workforce by providing ongoing training and development programmes, ensuring employees are equipped with the latest skills and knowledge.

This enables an adaptable workforce, meeting industry demands.

Growing employer engagement & collaboration with other businesses, industry partners and institutions enhances courses, and ensures they align with labour market needs.  In addition to this, embracing new opportunities allows the college to stay both competitive, and innovative.

The college’s business efforts increase revenue and attracts new business by offering an efficient and skilled workforce which leads to improved productivity and quality.  A well-trained team is team that can meet client needs and improve customer satisfaction and loyalty.

Invest in your workforce and contact us: j.edmunds@hlnsc.ac.uk, or call 01432 365 313

UK General Election Announced

Prime Minister Rishi Sunak has announced that the United Kingdom will hold a general election on Thursday, 4 July. This decision marks a significant moment in the country’s political landscape as parties prepare to present their visions for the future.

In response to the announcement, Shevaun Haviland, the Director General of the British Chambers of Commerce (BCC), emphasised the importance of business considerations in the upcoming election.

“The 6 million workers in firms across our 52 Chambers in the UK will be looking closely at what each political party proposes for businesses,” Haviland stated. “We’ll be outlining our priorities in the coming days. It’s important that the economy remains front and centre of the campaign to come.”

During the election campaign, the Herefordshire & Worcestershire Chamber

of Commerce will continue to share the manifestos outlined by all parties. Robert Elliot, Director of Business Engagement and Policy at the Herefordshire & Worcestershire Chamber of Commerce, stated, “The Chamber remains neutral; our commitment is to support the local

business community, our Members and the wider economy. We will always work closely with our local Constituencies, helping to improve the business landscape and put business growth at the forefront.”

The BCC has also published its election manifesto, ‘The Future of the Economy’.

Would you like to join Herefordshire & Worcestershire Chamber of Commerce Area Council?

Herefordshire & Worcestershire Chamber of Commerce has two vacancies on the Herefordshire Area Council and two vacancies Worcestershire Area Council.

Each Area Council meets four times a year. The Councils are comprised of up to fifteen sector specialists who represent the majority of business sectors in each county.

Council members provide insights into their sector and discuss the opportunities and challenges businesses currently face. The feedback is then used to formulate Chamber policy on the most important business issues in the region.

We are currently looking for businesses in any the following sectors to join our Councils:

Herefordshire:

Sustainability

Tourism

Healthcare

Construction

Charity

Worcestershire:

Tourism

Agriculture/Food & Drink/Horticulture

Construction

The eligibility criteria for candidates for election to an Area Council are:

Must be a current Member.

Must hold a senior position within the Member business, such as Business Owner, CEO or Senior Director.

May only seek election to the Area Council in which their business is located, or in which they live.

Must align to the Chamber’s values and culture.

Must be able to meet the time demands of the role on a voluntary basis.

The key responsibilities of Area Council Members are:

To maintain close contact with Members at a local level to help provide sector information on behalf of Members at Area Council Meetings.

In conjunction with the Executive to maintain close contact with local key partners such as Members of Parliament, Councillors, Council Officials etc.

To ensure that local networking activities are taking place and to support those activities.

To identify key policy issues that need to be taken up by the Chamber.

To actively support Chamber membership recruitment and retention initiatives.

To approve new Member applications.

To recommend the termination of membership because of inappropriate behaviour.

To bring business issues/concerns in the wider sector community to the attention of the Chamber.

To regularly attend Area Council meetings at Member’s premises.

If you would like to apply for a position, please fill in the self-nomination form which can be downloaded on the Chamber website.

The deadline for receiving applications is 4pm on Friday 12th July 2024.

If you have any questions please contact our Policy department at policy@hwchamber.co.uk

Voting for these positions will take place on 26th July and candidates will be informed of the results by 2nd August 2024.

JOIN US

Worcester BID’s Impact and Vision for the Future of the County’s Commerce Centre

Imagine a Worcester where collaboration thrives, businesses flourish, the city’s image improves, and community bonds strengthen—a vision brought to life through Worcester BID and city partners’ initiatives. That’s a lot to lose.

At Worcester BID, we strive to provide…

5 more years of safer streets

Since its inception a year ago, the Worcester BID Safer Streets initiative has marked significant progress. By enhancing crime reporting and ensuring proper case-building against perpetrators, the role has strengthened local security. It has also supported businesses with GDPR-compliant intelligence logging, facilitated stock recovery, and fostered collaboration through meetings with West Mercia Police and Worcester City Council. Impressively, this initiative has led to a financial recovery exceeding £20,000 in stock and money, providing substantial economic relief for local businesses.

To raise standards across venues, Worcester BID offers a range of free and heavily subsidised training courses, covering topics from First Aid to COSHH. This initiative has trained over 500 city employees, surpassing industry standards. By equipping more individuals with essential skills, including first aid, we enhance business capabilities and contribute to a safer environment for visitors. Knowing that our city’s staff are well-prepared instils confidence and ensures a safer experience for all.

1,825 more safer nights

Worcester BID diligently identifies and addresses city centre gaps through data analysis and hands-on experience. By listening to businesses,

conducting public perception surveys, and analysing data on Safe Space attendees and cases, we contribute to new provisions in the city. Collaborating closely with partners such as West Mercia Police and the dedicated City Centre SNT team, we utilise this data to drive tangible improvements. A prime example is Safe Space, born from joint assessments with key stakeholders. Launched on December 15th, 2023, it has already saved NHS funds through reduced ambulance callouts.

An enhanced city

Worcester BID enhances city streets with vibrant summer displays like colourful bunting, giant mesh spheres, and lines of lampshades. These aesthetic improvements increase dwell time and footfall, benefiting local businesses and fostering community engagement. Initiatives such as street art, planters, seasonal plant displays, festive lighting, and city planters transform neglected areas into appealing urban spaces, drawing both locals and visitors, and boosting the local economy.

A promoted city

Worcester BID employs a multifaceted approach to city promotion, including TV adverts, print marketing, and dynamic social media campaigns. Accounts are utilised for B-2-B, B-2-C and initiatives, such as Safe Space, to ensure visibility. Safe Space has now been shown on BBC, radio platforms, and BBC Sounds. BID also supports collaborative

tourism efforts like Visit Worcester. We emphasise city achievements, such as earning the Purple Flag, demonstrating safety and effective partnership. By fostering social media collaborations and extending efforts to print publications, email newsletters, and online advertising, Worcester BID significantly amplifies awareness of the city’s offerings.

‘BID 4 MORE’, ‘4’ a stronger community

While the initiatives discussed provide insight into Worcester BID’s efforts, they only scratch the surface of our comprehensive approach. These initiatives not only enhance safety and allure but also cultivate deeper community connections. Through programmes like Safer Streets and Safe Space, Worcester BID and its partners tackle safety issues, instilling confidence in residents and visitors. Furthermore, the city’s vibrant displays and promotional campaigns evoke a sense of pride among locals, enriching our collective identity. By collaborating and implementing diverse strategies, Worcester BID contributes to building a cohesive community where everyone wins. Visit the website at www.worcesterbid.com

Navigating the commercial property maze

According to the Chamber’s latest Quarterly Economic Survey, 26% of businesses reported an increase in cashflow during the last quarter. This shift to a more optimistic outlook may prompt business owners to consider moving to new premises.

As Andrew Lewis, GJS Dillon’s Commercial Agency Director explains, many of them have specific requirements:

‘High importance is placed on size, location and quality when it comes to employers seeking office space. Location is a key factor. By creating a quality town centre destination, they are more likely to recruit younger workers who are crucial to their future business growth’.

But the problem lies in the lack of availability of business accommodation in the county:

‘Worcestershire’s industrial and office markets are already flat out. ‘There was a 21.4% annual increase in take up in office

space in 2023, that’s the fourth consecutive year that annual take up has increased.’

‘Meanwhile industrial take up in Worcestershire in 2023 was unmoved, with demand outstripping supply’

Mr Lewis was speaking at the launch of GJS Dillon’s Commercial Property Market Report earlier this year which is published in collaboration with the Worcestershire LEP.

The Report is a reflection of GJS’s Dillon’s core purpose which is to help property and business owners navigate the commercial property maze and achieve their goals. It’s a highly regarded publication, providing a unique analysis of the current market and key trends.

‘The fundamental problem we’ve got in Worcestershire is that we don’t have the right kind of property to meet market demand’ said GJS’s Managing Director John Dillon during a panel discussion at the launch event ’the majority of businesses in the county are SMEs of between 5 and 20 people’.

For further details about GJS Dillon’s Commercial Property Market Report 2024 see www.gjsdillon.co.uk/marketreport

Celebrating 30 Years of Excellence: Trueline Products Marks Milestone Anniversary

Trueline Products, a true leader in UK manufacturing nationwide with their HQ in Kidderminster and depot in Glasgow, celebrates three decades of unparalleled success.

Established in 1994 as a family-owned venture, they’ve propelled to the forefront of the industry with their constant commitment to quality and bespoke construction solutions, setting the bar exceptionally high in customer satisfaction.

Under the visionary leadership of founder Steve Mares, Trueline’s journey has been nothing short of extraordinary, fueled by fostering relationships and core values.

Co-founder Anita Mares emphasises the pivotal role of family values in their triumph, while Luke Wellings, Director, and steadfast team member, applauds the team’s unwavering dedication.

Their investment of £1 million in cutting-edge machinery showcases their continuous pursuit of innovation, while their impact transcends manufacturing, championing local causes like KEMP Hospice.

With a guiding light of social responsibility, Trueline spearheads initiatives like the

Trueline Academy and remains dedicated to supporting the Armed Forces community.

Recognised with esteemed accolades like the High Sheriff’s Award, they consistently raise the bar, winning the ‘Component Supplier of the Year’ Award at the INCA Awards for three consecutive years.

Trueline Products remains steadfast in its commitment to growth, sustainability, family values, and community engagement, promising unparalleled solutions and nurturing meaningful relationships.

Worcester

businessman raises over £6,000 for mental health charity

A Worcester businessman has raised over £6,000 for YoungMinds, a mental health charity for children, young people and their parents.

Jonathan White, Director at Worcester-based Number Fifteen Recruitment, walked a 125-mile route from Tamworth to London alongside the ‘Mortgage Industry Mental Health Charter’s’ (MIMHC’s) founder, Jason Berry from Crystal Specialist Finance, with over 20 other participants walking different legs of the journey.

The ‘Walk and Talk’ initiative is part of MIMHC’s aims to promote physical activity and better communication as key ways to boost emotional and psychological wellbeing within the mortgage industry.

Over £6,000 raised so far is being donated to YoungMinds, which aims to stop young people’s mental health reaching crisis point.

Jonathan said: “We braved blisters and the full force of unpredictable weather to ensure we shine a light on mental health for those working in the mortgage sector. I’m delighted that we’ve raised over £6,000 for YoungMinds, and hope that when one young person has the courage to ask for help, the support they need will be there.”

Kelly White, Managing Director of Number Fifteen Recruitment said, “We are extremely proud of Jonathan and the contribution he has been able to make to HealthyMinds.”

She continued, “Anyone who follows our business will know that mental health in young people is an issue we support for very personal reasons and so we are delighted to be able to support such an essential charity.”

Evesham motor vehicle students experience session with Listers

Students in Evesham have been given career insights from one of the largest private-owned dealer groups in the UK and had the chance to share their knowledge of superchargers and turbochargers with industry experts.

More than 30 motor vehicle students from Evesham New College attended the event with England’s largest family-owned dealer group Listers, where they were given the chance to ask questions of representatives from Listers Volkswagen Evesham and demonstrate their skills in the workshop.

The students were a mix of Level 2 and Level 3 and heard from Simon Robinson and Rob Ricketts from Listers about career opportunities in the automotive sector.

Level 3 students gave a live demonstration of removing and refitting front brakes on two different vehicles, with a group of Level 2 students also demonstrating their competence when working with front brakes.

It is hoped that the session will be the first of many in partnership with Listers Group, with ambitions to roll out sessions across other colleges in the WCG group – which Evesham New College is part of.

Robert Hampson, Lecturer in the motor vehicle department at Evesham New College, said: “It is fantastic for our students to have the chance to speak to people currently working in industry and gain a better understanding of the opportunities which are out there after completing their course with us.

Simon Robinson said: “We are always looking into the future needs of the industry, while wanting to promote and support the local college. We have historically provided some vehicles for the students to work on and continue to provide work experience placement for the motor vehicle students.

“This was why it made sense to come into the college to do a session with the current group. We discussed the ever-changing landscape of the motor industry, the impact electric vehicles will have on workshops and the fabulous opportunities being a motor vehicle

technician will provide the students when they complete the course.

“Moving forward we want to continue to work with the college and see this as a vital partnership where we can offer support and provide up-to-date technical information and work experience.

“It can also lead to the potential for permanent job opportunities for the students, in fact four of our current technicians came from this college course.

To find out more about motor vehicle course at Evesham New College visit www.wcg.ac.uk/study

Local Business, Ratio EV, is Manufacturing Quality EV Charging Products

Ratio EV Charging designs and manufactures EV charging products at its factory in Redditch in the UK and Nijkerk in the Netherlands.

Ratio EV Charging is a joint collaboration between FW Thorpe Plc (UK, established in 1936) and Ratio Electric (NL, established in 1960).

With nearly 90 years of expertise in the design and manufacture of market-leading lighting products (Thorlux Lighting) and energy management systems, F W Thorpe group were able to combine this technology into the Ratio charging pillars

Ratio EV Charging Products:

Ratio EV is committed to providing high quality EV charging products which are functional, reliable, easy, and safe to use. Our products are designed to blend seamlessly into the surrounding environment.

The io6 and io7 are Ratio’s core products for commercial installations, offering either wall mounted or a smart innovative pillar design.

The io7 provides a fully integrated design with a single point of installation for all wiring and communications. Plus, the io7 offers a high performance built-in illuminated head with less than 2% upward light for general area lighting and integrated smart technologies, making it perfect for any car park setting.

All our products are designed and manufactured in-house, and are 100% in-line tested and have 3rd party verification (UK by BSI and NL by DEKRA). We also hold ISO 9001,45001, 14001 accreditations, plus the io7 is BSi Kitemark certified, further demonstrating our commitment to quality.

Our B2B solutions are tailored to your requirements, offering managed or self-managed solutions. We provide a range of reporting and user payment options keeping you in control. However you want to operate, we can work with you.

Whether you are new to EV charging or growing in line with the demand Ratio EV Charging are able to support.

Visit www.ratioev.uk for more information.

Workplace Carparks

Apartments

Why Net Zero matters for business growth

Achieving Net Zero emissions is crucial for business growth and competitiveness. Early adopters are driven by a genuine desire to minimise their environmental impact and recognise sustainability as a core operational principle.

Beyond altruism, practical factors, such as global supply chain pressures, compel businesses to prioritise emissions reduction. Companies that lag may face exclusion from tenders, reputational damage, and financial losses.

Businesses must ensure that the other businesses they work with in their supply chain align in their sustainability values. This will foster a synergistic relationship and long-term performance.

Integrating carbon emissions into balance

sheets further enforces this, making emissions reduction vital for financial health. Contrary to misconceptions, Net Zero initiatives can lead to cost savings and resilience. Optimising energy efficiency, transitioning to renewable energy, and adopting sustainable practices can reduce operational costs and enhance resource efficiency.

Contact Control Energy Costs’ Client Relationship Manager, Nigel Addison-Evans, at nigel.addison-evans@cec.uk.com or call 07500 027480 to embark on your Net Zero journey.

Potter Space Droitwich welcomes Falcon Contract Flooring

Potter Space, a market leader in the small to mid-box (sub 100k sq. ft.) commercial property sector, has welcomed Falcon Contract Flooring to newly completed Unit 101 at its Droitwich Park. As a result, all units from the first phase of the logistics property company’s £18 million investment in the site have reached full occupancy.

Carpet and vinyl specialist Falcon Contract Flooring has partnered with many of the UK’s leading household names over the past three decades, including Marriott, Premier Inn, Travelodge, Deliveroo, Circle Healthcare to name a few.

At over 28,000 sq. ft., Unit 101 is the largest unit to date in the development at Potter Space Droitwich and formed an integral part of the property company’s £18 million investment into the Worcestershire-based Park. It is set to become home to 35 office staff and will support the operations of a further 120 installers. The extra space will help to support the creation of future jobs for local people in line with the business’ ambitious growth plans.

To ensure Unit 101 suits the business’ needs for the long term, the Potter Space

in house construction team will build extra office space within the unit, enabling Falcon Contract Flooring to consolidate its business functions under one roof.

Sustainability has been built into the new units at Droitwich, and Falcon Contract Flooring’s new home has achieved both BREEAM ‘Very Good’ and EPC A+ ratings and can support further environmentally conscious development, such as the installation of photovoltaic (PV) panels.

Potter Space Droitwich is strategically located in the heart of Worcestershire in the West Midlands and perfectly situated for serving neighbouring cities such as Birmingham and Nottingham, with easy access to the M40 and M6 Motorways as well as the West Country Corridor.

With the first phase of £18 million investment into Potter Space Droitwich now complete, phase two will see additional units 103 and 104 delivered in December 2024, providing more high-quality homes for local businesses and jobs for the local community.

Property consultant, Harris Lamb, acted for Potter Space in negotiations.

To find out more about Potter Space, visit the website. To discover more about the state of the small to mid-box property market, download the BIG Things in SMALL Boxes report.

Help to Grow Management Programme: 12 Week Course

The second cohort of The University of Worcester’s Help to Grow Management Programme is well underway, with more local leaders learning new skills to develop their businesses.

The course lasts 12 weeks and includes areas like brand building, implementing plans for growth and developing high performance workplaces.

The programme launched at the university late last year with its first cohort of local leaders. The second cohort is underway and a third is due to start in October this year.

Kerry Blandford, co-owner of Optimec Metrology completed the course in Autumn last year.

She said: “The course enabled me to re-evaluate our business from a new and rejuvenated perspective, while being aware of our vulnerability, understanding our value, realising what we are great at and identifying improvements to help us to grow.”

Dr Scott Andrews is the Head of Worcester Business School. He said: “This is the only Help to Grow Management Programme in the area. The vast, vast majority of businesses in this area are small or medium enterprises so this programme is of particular importance here to help these companies reach their full potential.”

To find out more or to register your interest in joining the October 2024 programme, contact Worcester Business School’s Business Development Manager, Jo Murphy at joanne.murphy@worc.ac.uk or visit the University of Worcester website.

Using Smart Research to Achieve Transformative Growth

Effective market research provides actionable insights for businesses of all sizes. These insights help them to truly understand their markets and consumers, enabling them to successfully plan for growth writes Dr Eamon Fulcher and Geraldine Trufil, co-founders of Split Second Research.

It’s been often said that starting a business is like jumping off a cliff and building a plane on your way down. The questions for you, the business owner, are whether you have sufficient resources, the right skills to create something that people will buy, and the knowledge of how to market your brand to the right people, before you run out of time. Either you will build that plane or hit the earth too soon.

It’s no wonder then, that entrepreneurial worry is a real thing. Side effects involve negative physiological effects (feeling sick, having headaches, the unpleasant sensations associated with worry), negative behaviours (drinking alcohol, poor food intake, insomnia), and negative psychological responses (pessimism, feeling overwhelmed, lonely, and so on). These are triggered by many factors such as doubts about one’s business

proposition and validity, that the business is not growing fast enough, what would happen if the business fails, and so on.

Entrepreneurs who do manage to build that plane, develop ways of coping. These coping mechanisms include more efficient business planning, more research, seeking help and advice regularly, and creating subgoals.

One of the secret weapons of successful businesses is research. A successful audit uses research to do a deep dive into what your customers really want from your business and how to get it in front of them to maximise your growth. It’s about having the right information, whichever stage a business is in.

There are five key questions a business needs to answer to be able to grow:

1. Is there sufficient demand for my product or service?

2. Why would customers choose my product over my competitors’ products?

3. Who are my target customers? What do they want ideally?

4. How should I communicate with my target audience?

5. Do I need to make changes to my product marketing strategies?

These questions can be addressed by conducting effective and accurate market research. This can offer you a metaphorical parachute to soften your descent, giving you more time and resources to build your plane.

Conducting a business audit backed by research helps to accurately uncover your customer’s wants and needs. It can assess how well a business meets those needs compared to competitors. By using advanced techniques, such as segmentation and persona development, and with the help of AI, businesses can tailor their marketing efforts to resonate with specific consumer segments. Instead of wasting time and money relying on hunches, an audit can help you validate your communications - such as your taglines, imagery, packaging, and ads – by testing them on your target. This ensures they resonate effectively before spending time and money launching them.

At Split Second Research, we provide brand audits that include neuromarketing elements to dig deeper into consumers’ brains, often described as the “secret weapon” of big brands. Household names including Coca-Cola, Danone, Nando’s, BBC, ITV, and many more have trusted us to deliver accurate, actionable insights. We believe smaller businesses should have that same opportunity for growth.

Search for us on Facebook and LinkedIn, and find more about The Growth Strategy Project for small businesses over on our website www.splitsecondresearch.co.uk/growth

Geraldine Trufil

Small business owners... what’s keeping you up

Worried about losing customers? Feeling confused about who your audience is? Stressed that your market could be too saturated?

When your growth strategy is not supported by data, your business could be missing out on huge opportunities. Don’t rely on hunches - our growth plans are backed by comprehensive brand research, meaning every step you take will drive meaningful results and propel your success.

Our methods are trusted by some of the world's leading brands. We’re offering smaller businesses the opportunity to access the ‘secret weapon’ of large, global brands at 60% less than the usual cost. Get a good night's sleep knowing that we’re providing expert insights, while you get to focus on what you do best - running your business.

Learn more about The Growth Strategy Project: www.splitsecondresearch.co.uk/growth

07878455944 info@splitsecondresearch.co.uk 30 New Street, Worcester, WR1 2DP

Support your workforce to become future ready through Workforce Planning

In the climate of 2024, future proofing your workforce has become more important than ever, the Herefordshire & Worcestershire Chamber of Commerce Quarterly Economic Summary’s over the last twelve months have demonstrated the challenges faced by businesses in recruitment and retention, with skilled worker shortages a key business barrier to both innovation and growth. The most cited skills requirements for the County of Worcestershire are around technology and innovation, with sustainability being a common thread throughout.

Over 2023 , we have seen significant struggles in recruiting to some of our largest industries including Engineering and Manufacturing, Construction roles (particularly those in management), and Warehousing and Logistics. In a county with an ageing population, healthcare remains a concern.

The business environment in Worcestershire continues to see challenges and it appears that continuous change is becoming the norm, driven by factors such as the Cost of Living Crisis and Technology impacting our consumer behaviour and transforming business operations. All of which mean a need to be agile and ready to adapt to changing environments, for business to operate productively.

One way of responding to this change is to take a long look at the people in your organisation, the skills they have and their potential, as well as understanding those factors you have data trend insights into, such as retention, absence, and retirement eligibility. It is vital we as businesses take more of a look at our people, the resource that drives our business and consider how their skills can contribute to our plans as we move forward in a changing landscape. Quite simply having a workforce plan in place becomes a key strategy for overcoming the business challenges of the 21st century.

Workforce planning can be explained as the process of looking at the current skills of your workforce and estimating what skills you will need for the future and having a plan to meet those needs. The plan you build will consider your current and future needs through supporting to bridge the skills gap by having a strategy around upskilling and reskilling, boosting both organisational performance and success.

A key element within Workforce Planning is succession planning, ensuring that business critical positions are filled and that skills are not lost on retirement and resignation . Workforce planning can also successfully aid retention by supporting increased progression opportunities and career pathways building your staff investment for the long-term growth of your organisation.

Workforce Planning quite simply supports the building of resilience, agility and capability in the workforce for enhanced innovation and creativity to navigate the Volatile, Uncertain, Complex, and Ambiguous business environment. It also provides a number of other benefits:

Reduced labour costs.

Ability to respond to changing customer need.

Delivery of strategic value through investing in talent.

Improved productivity and quality outputs. Elimination of inefficiency (CIPD, 2023).

And Worcestershire has a plan……. Worcestershire County Council in association with Worcestershire Local Enterprise Partnership, and the Growth Hub, are committed to supporting Worcestershire’s businesses and its workforce thrive in our future world of work, boosting economic growth across the County.

As part of this commitment we have released our Worcestershire Workforce Planning Platform, which is free for any business within the County to use. The Platform provides tools, techniques, templates, and up-to-date reports to support the creation of workforce plans. These plans will support to strengthen Worcestershire’s workforce ensuring employers have the right staff, in the right roles, at the right time. This investment in a future proofed workforce will provide resilience and flexibility in times of challenge so Worcestershire’s businesses can continue to flourish.

The Platform, and further information such as upcoming workforce events, can be accessed through Worcestershire’s Growth Hub: www.worcestershiregrowthhub.co.uk/ workforce-planning

Milford Research: Power-Up Programme

My name is Libby McCann, a previous mentee of Robert Milford through the Power-Up! mentoring scheme and was formally welcomed into the Milford Research team as the first Marketer and Events Coordinator.

Rob saw an opportunity for both of us as he was looking for a mentee to support in a development via ‘Power Up!’ a mentor scheme which Milford Research provides the training for. It was the perfect opportunity as I have wanted to develop my marketing and graphic design skills in a professional environment because of the difficulty of entering a creative field. This

highlighted the value of young people having access to experienced and willing individuals as it has allowed me to grow in a safe corporate atmosphere with informed guidance and a realm of possibilities. Since then, we have been working with each other on a regular basis for roughly 4 years.

I’m happy to say that I am now an official full-time employee at Milford Research as a

Marketer and Events Coordinator! This was a great achievement for me, and this has led to the opportunity for my first role as well as being a part of a tightknit and diverse team. www.milfordresearch.uk

More information about each training course and upcoming dates can be found on the Chamber website hwchamber.co.uk/eventsand-training-calendar

Chamber of Commerce SkillsBoost-Worcestershire Grants

Businesses that perceive training and upskilling their workforce as an investment rather than a cost, create a learning culture in the workplace that fosters wellbeing, motivated and productive staff. Which often leads to attracting and retaining the best talent by providing opportunities for growth and ultimately an excellent return on your investment.

With the recent launch of the SkillsBoost-Worcestershire grants, there has never been a better time to re-evaluate your Learning & Development Programme and make your training budget more flexible with support from the SkillsBoost funding currently available. For more information visit www.hwchamber.co.uk/skills-solutions

Meet Our Training Team

Our Chamber Training Team are on hand to support you with any questions you may have. For further details, please do not hesitate to contact the team on 01905 673600 or email training@hwchamber.co.uk

Olivia Williams, Head of Events & Training

Amanda Swingewood, Training Co-ordinator

Sharon Dunkley, Events & Training Assistant

Training & Development

July Course Dates

Managing People in the Team

Tuesday 2 July, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Virtual

Using AI for Businesses

Wednesday 3 July, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Hereford

Delivering Exceptional Customer Service

Thursday 4 July, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Virtual

Role of the Team Leader

Intermediate Microsoft Excel

Tuesday 16 July, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Emergency First Aid at Work (1 Day)

Thursday 18 July, 9.00am-4.30pm

£95+VAT Members / £115+VAT Non-members

Location: Worcester

IOSH Managing Safely® (4 day)

Tuesday 23 - Friday 26 July, 9.00am-4.00pm

£495+VAT Members / £595+VAT Non-members

Location: Worcester

Assertiveness and Confidence

Wednesday 24 July, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members

August Course Dates

Fire Marshal Training

Wednesday 7 August, 9.00am-4.00pm

£95+VAT Members / £115+VAT Non-members

Location: Worcester

An Introduction to Digital Marketing and PR

Tuesday 13 August, 9.00am-11.00am

FREE for Members /

£115+VAT Non-members

Location: Virtual

Managing People in the Team

Wednesday 14 August, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Communicating for Success

Wednesday 10 July, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members

Location: Virtual

Intermediate Microsoft Excel

Thursday 11 July, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Virtual

Google Analytics 4 - GA4 Workshop

Tuesday 16 July, 9.00am-12.30pm

£95+VAT Members / £115+VAT Non-members

Location: Virtual

Location: Worcester

IOSH Working Safely®

Wednesday 31 July, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Hereford

Thursday 15 August, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

*Courses may be subject to change from the time of printing.

We would like to hear from you!

Whilst continuously expanding the training offering, the Training department are always looking for new ideas for courses. It’s great to understand what topics will be most beneficial to local businesses.

For any suggestions, please email training@hwchamber.co.uk. More information about each training course and upcoming dates can be found on the Chamber website - hwchamber.co.uk/events-and-training-calendar

People to do Business With

Added Value Enterprises

03330 705 975 / lynn.darling@a-v-e.com www.a-v-e.com

Agri Incineration Systems Limited traceysheard@agriincinerators.com www.agriincinerators.com/contact-us

Alcea Consulting Limited info@alceaconsulting.com www.alceaconsulting.com

Alcoholics Anonymous South Midlands Region Employment Liaison employment.sm@aamail.org www.alcoholics-anonymous.org.uk

Allmet (UK) Ltd simon@allmetuk.com www.allmetuk.com

Bespoke Gate Solutions LTD

01905 671288 / enquiries@bms-uk.uk www.bespokegatesolutions.co.uk

Bio-Response 24/7

01584 517177 / help@bio-response.247.co.uk www.bio-response247.co.uk

Bombouche Ltd

0800 1300 964 / hom@bombouche.com www.bombouche.com

Ceniril Coaching Limited nick.french@cenirilcoaching.com

Clear Storage Limited

01432 809521 / hello@clearstoragehereford.co.uk www.clearstoragehereford.co.uk

Department for Work & Pensions charlie.lloyd@dwp.gov.uk www.clearstoragehereford.co.uk

Dirac Sofware Limited 020 8037 1534 / james@dirac.software

Gorsley Baptist Church

01989 720312 / office@gorsleybaptist.church www.gorsleybaptist.church

Heart of Mercia

01432 355166 / andrea.marsh@hearofmercia.org.uk www.heartofmercia.org.uk

In House CAD Training Ltd

0800 1976281 / info@inhousecadtraining.com www.inhousecadtraining.com

Forest Laundry Services Ltd

01594 810868 / customer@ jehlaundryservices.co.uk www.jehlaundryservices.co.uk

Lafayette Events enquiries@lafayetteevents.co.uk www.lafayetteevents.co.uk/about-us

Loo of the Year Awards LTD

01531 640715 / information@loo.co.uk www.loo.co.uk

Mayfair Care Agency Ltd

01386 41492 / admin@mayfaircareagency.co.uk www.mayfaircareagency.co.uk

MH ISO Consultancy Ltd mhancoxconsultancy@gmail.com

Ohana Therapy Ponies ohanaponies@gmail.com www.ohanatherapyponies.com

Power Service Installation

01527 361497 / sb@powersi.co.uk www.powersi.co.uk

Precision Technic Defence Ltd

01432 800635 / info-uk@ptdefence.com www.ptdefence.com

Pretty Good Office Ltd

pgofficeco@gmail.com www.prettygoodoffice.com

PRP Polymer Engineering

01432 357686 / info@prp.co.uk www.prp.co.uk

Rise and Grind

01905 964460 / events@thevalegolf.co.uk www.risegrind.co.uk

NCD Freight 01432 808 085 / hereford@speedyfreight.com www.speedyfreight.com

St Georges Hall Bewdley 01299 400110 / info@thehall-bewdley.org.uk www.thehall-bewdley.org.uk

STARS Worcester Ltd

01905 355995 / starsworcester@gmail.com www.starscarerservices.co.uk

Stevie Stones admin@steviestones.co.uk www.steviestones.co.uk

Team O’hare

liamjjohfba@gmail.com www.teamohare.co.uk

Tec-Stop Wiring Ltd 01905 675110 / sam@tec-stop.co.uk www.tec-stop.co.uk

Tornado Wire Limited

01789 778766 www.tornadowire.co.uk

Vinco Sales LTD

01981540899 / danielle@vincosales.co.uk www.vincosales.co.uk

Help Acorns grow cherished memories

There’s a common misconception about children’s hospices – that they’re sad places, synonymous with tragedy and death, and only provide care at the end of life. One children’s hospice is working hard to bust this myth and other widespread inaccuracies.

Acorns Children’s Hospice Chief Executive Trevor Johnson explains why moving away from such perceptions is key to reaching even more children and families in need.

“There’s a thing in the hospice sector we like to call ‘hospice face’; that recognisable head tilt and sorrowful expression you get when you tell people where you work,” Trevor says.

“It’s understandable. If you’ve never visited a children’s hospice, it’s easy to think they’re sad places where children only go to die. But it couldn’t be further from the truth.

“At Acorns, our hospices are bright, homely and full of life and laughter. Our dedicated care teams make it a priority to create a lifetime of memories for children visiting Acorns, regardless of how long or short their lives may be.”

Acorns is the West Midlands’ only children’s hospice, caring for over 750 children and young people across the region and supporting around 1,000 families every year.

The charity’s three hospices, based in Birmingham, Walsall and Worcester, are joyful sanctuaries for children with life-limiting or life-threatening conditions and their families.

It’s at diagnosis when a family’s journey at Acorns begins – another crucial point Trevor is keen to emphasise. The charity’s specially trained family practitioners and highly skilled nursing teams are there from the start, helping families cope at every stage of their child’s life, and beyond.

“We have a responsibility to give families a full, accurate picture of what children’s palliative care really means; lifelong, supportive care over time,” Trevor says. “So, families know that, regardless of whether their child is receiving treatment, Acorns is a place for them. The level of support they want is completely up to them.

“We can be an extra person in their corner, who’s there to prioritise their needs. We can be someone who can be there at the end of the phone whenever needed to answer those important questions and offer a listening ear. Or Acorns can give parents and carers the time and space they need to recharge their batteries and keep going.”

This vital care and support isn’t just offered at Acorns hospices. The charity spends £350,000 every year taking its children’s hospice care into family homes and the local community.

Trevor explains: “At Acorns, we recognise that for many families visiting our hospices just isn’t possible. Our Outreach service gives families greater choice on how and where they want our help. By going directly to families, we support those who can’t come to us. This helps to reduce isolation and ensures families know we are here for them whenever and wherever they need us.”

When the unimaginable does happen and a family has to say goodbye to their child, Acorns is there to help them make those heartbreaking decisions.

Acorns gives families the power of choice when their child dies, enabling them to say goodbye where they feel most comfortable, at their own pace and in their own way. From memory making, to helping families fill their child’s final days with love and meaningful moments, to the hospice’s special temperate-controlled bedrooms, which enable families to hold their child a little while longer after they’ve died.

Trevor says: “While many of the children we care for have lots of living to do, sadly some of them will need end of life care. Having honest and open conversations early on means we

can give families the care and support they need and, most importantly, want.”

Acorns hopes that greater transparency will help change attitudes, leading to earlier referrals and support for even more families.

But as the need for Acorns care continues to grow, so does the cost of providing these vital services. Acorns needs the support of the local community now more than ever.

“No family should ever have to care for a life-limited or life-threatened child alone,”

Trevor says. “Help can’t wait for families who desperately need us. For them Acorns is more than a hospice, it’s a lifeline, a service that doesn’t exist anywhere else. But we can only continue our children’s hospice care with the public’s support.

“As a charity, we need to raise £30,000 every day to keep our services running. Two-thirds of this amount comes from generous donations and fundraising. Without Acorns, many families would be facing this frightening journey completely alone.”

Children and families in your local community need Acorns more than ever. Help Acorns be there for them. Donate today by visiting www.acorns.org.uk/HelpCantWait

Trevor Johnson Chief Executive

Find out more about The Development Manager at www.tdm.co.uk

Get the digital skills you deserve

Digital skills are in huge demand and short supply. If your business needs help with training or upskilling, The Development Manager should be your first point of contact, says Managing Director Derrin Kent.

The UK tech sector may be booming, but its skills base isn’t.

In fact, nearly four out of five employers say the struggle to fill jobs is having a serious impact on their ability to do business.

The problem is so acute that the government has introduced schemes like Skills Bootcamps to boost training and development.

The Development Manager (TDM), based in Worcester, is one of the top digital training providers in the region, recently rated outstanding by Ofsted, for their Quality of Education, Apprenticeships (including Degree Level) & Adult Learning Programmes.

“The inspector said our work-based learning packages are highly valued by employers and learners because they are so relevant to their needs,” Derrin explains.

TDM’s coaches deliver short courses like the hugely popular 12+ week Skills Bootcamps, together with longer-term apprenticeships and degree apprenticeships.

In a recent success, the most recent cohort of degree-level apprentices chalked up a multitude of first-class honours – but it’s an achievement that doesn’t surprise Derrin.

“A degree apprentice is very different to an ‘institutional’ degree learner. They’re going to speak with a different level of maturity and ease because they have practical, real-life experience of work.

“We expect our students to be productive, driven and accountable. There’s no room for laziness.”

And now, based on two decades of experience in digital learning, TDM offers two types of collaborative strategy, depending on your business size.

But first, some context.

The Development Manager (TDM), based in Worcester, is one of the top, award-winning, Tech & Digital training providers across the West Midlands.

A changing world

Derrin explains, “Overall, I believe business faces two big agendas: one is the urgent need to revise digital work tools; the other is our whole approach to work,” Derrin says.

“Both technology and apprenticeships have developed rapidly over the past 30 years.

“And while tech and digital skills are the golden thread that pulls all sectors of the economy together, they remain very hard to come by.

“In fact, when we met local employers to discuss LSIPs (local skills improvement plans, backed by the Chamber), the issues that came up time and again were digital skills and soft skills.”

“It felt like a vindication of all our work, as these are the two areas that we care most deeply about.”

New tools

“ Tools like Excel, Word and PowerPoint fundamentally changed the way we work, and now we’re seeing a whole new wave of change.

“The devices we use are irrelevant now – what’s interesting is the rapid shift to a whole new platform based on natural human language. Artificial intelligence and automation are turning our machines into reasoning engines, not just ‘dumb’ devices.

“You just have to look at Microsoft’s latest tools. The Power BI Platform will have a radical effect on business – for instance, creating our own apps and setting up live data platforms with real-time insights.

“Instead of telling the computer what to do, it is now going to reason and have conversations with us.”

However, as Derrin points out, “All through the history of invention – from the discovery of fire and the wheel, right through to the internet, there has been a Prometheus-type fear of technology.

“And despite all the benefits, it’s happening now with the belief that AI is going to kill off humanity.

“Yes, AI and automation are going to change the way we work, think, and interact, but that shouldn’t be scary.

“This is why we are called The Development Manager. We want to be part of the development concept, discussing ethics and the conversation about how we evolve as a society.”

Fresh ideas

“But it’s not just technology that’s changing –there’s a whole new workforce coming in with their own ideas. When they challenge me about how things should be done, I might push back at first.

But then I think, hang on, they have a point here!

“’I’m in my fifties, but I consider myself Gen Z, because they have given me a whole new perspective on how things can be done.

“They are raising big questions, and I’d like to be part of the conversation with employers and the workforce about the whole talent experience and how it can be practically applied.

“We have to remember that attitudes towards the younger generation have barely changed in thousands of years. In fact, the Greek philosopher Socrates complained about their ‘contempt for authority, disrespect of elders, and love of chatter, not exercise!’

“In reality, the younger generation are always going to challenge their elders, and vice versa, and that’s really healthy.”

The strategies

W hich brings us neatly back to TDM’s collaborative strategies.

Derrin explains, “Traditional apprenticeships used to be a coaching experience, based on learning new skills within a set framework.

“It was a tripartite individual learning plan between the training agency, employer and apprentice.

“But today the large training providers – backed by venture capitalists – are on the scene, and they are all about making as much money as possible. There’s little negotiation with the employer about expectations.

“In fact, the government’s new funding rules have even scrapped the requirement for quarterly visits to the workplace. Many providers focus on group learning with a tutor in a classroom environment once a week.

“But here at TDM, we don’t follow the contract, the contract follows us because we focus squarely on quality coaching.”

TDM’s first strategy - tailored to small businesses – is based on the traditional tripartite partnership. Two coaches go into the workplace every month, one focused on performance and development, the other on teaching digital skills and knowledge.

Derrin adds, “We still deliver training courses, of course, because theory still needs to be taught before it’s put into practice. But our approach is ‘hyper-personalised’.

“Our second strategy is for very large employers – for example, Microsoft is a client. The core elements are the same, but we also offer a free bespoke virtual learning environment because larger firms generally have more apprentices.

“It’s not generic learning though – it’s still tailored to individual needs, and all based on national standards.

“TDM is not in the business of ‘teaching some stuff’ and leaving you to it. We develop very strong bonds with our clients.

“Ultimately, it’s not just the apprentice who is continually learning. We are too!”

Find out more about TDM and get in touch for a no-obligation consultation with one of their team at www.tdm.co.uk or email the team directly at enquiries@tdm.co.uk

Book your stand at the NEW Business Expo, in partnership with Hewett Recruitment

The popular Chamber Business Expo returns on 10 October 2024 at the University Arena, Worcester.

Are you looking to grow your business, or perhaps you want to expand your network? This event is the perfect opportunity to raise awareness of your brand, generate new sales leads and develop existing business relationships. Exhibition stands can be booked from £189.00+VAT for Chamber Members and attendance for visitors is free!

“The event was extremely well attended, and we had the opportunity to catch up with lots of clients and contacts, as well as connecting with new businesses. The organisation both ahead of the event and on the day was brilliant. Comprehensive, timely and informative.” – Nicola Roke, Danton Group

Upcoming Events

Worcestershire Networking Breakfast

Date: Wednesday 31st July

Time: 07.30am-09.00am

Venue: Bennetts Willow Barn, Malvern Road, Lower Wick, Worcester WR2 4BS

Cost: FREE to Chamber Members / £20.00+VAT Non-members

Join fellow Chamber Members and business professionals from across the region for a light breakfast and plenty of networking opportunities - make sure you don’t forget your business cards!

Growth Forum, sponsored by EBC Group

Date: Wednesday 7th August

Time: 09.30am-11.30am

Venue: Morgan Motor Company, Pickersleigh Road, Malvern WR14 2LL

Cost: FREE to Chamber Members / £20.00+VAT Non-members

This forum is aimed at business owners, directors and senior managers of high growth businesses. Speakers include Nigel Dunand from Sandler - “Blind spots of sales leaders, and how to avoid them”, and Ali Bagley from Kindridge from Bid Solutions - “Funding applications and proposals for contracts”.

Get Connected in Leominster

Date: Wednesday 21st August

Time: 12.30pm-14.00am

Venue: ECHO, 40 West Street, Leominster, Herefordshire, HR6 8ES

Cost: FREE to Chamber Members and Non-members

This event offers businesses a relaxed style of networking in an informal and friendly environment. With no 60 second introductions or guest speakers, attendees will be encouraged to focus on networking, creating connections and building relationships.

Upcoming Conferences

Women’s’ Business Conference, sponsored by Harrison Clark Rickerbys

Date: Wednesday 11th September

Time: 09.00am-15.00pm

Venue: Crumplebury Farm, Whitbourne, Worcester, WR6 5SG

Cost: £50.00+VAT Chamber Members / £65.00+VAT Non-members

Join over 100 business professionals to hear from our line-up of inspirational speakers, benefit from plenty of networking opportunities throughout the day and enjoy a delicious buffet spread.

HR Professionals Conference, in partnership with Hewett Recruitment

Date: Thursday 14th November

Time: 09.00am-15.00pm

Venue: Worcester Warriors, Sixways Stadium, Warriors Way, Worcester, WR3 8ZE

Cost: £50.00+VAT Chamber Members / £65.00+VAT Non-members

This event is aimed at HR professionals from companies of all sizes and sectors. An event not to be missed for those wanting to understand current and future innovations, and challenges in the industry.

Celtic Marches Redesigns Their Labels

Celtic Marches are a single-estate apple cider producer, nestled in a quiet corner of Herefordshire. All apples used in their ciders are taken from their 200 acre orchards on the family farm in Bishops Frome.

Being a family run cider maker, they have full control from pip to pint. They grow, pick, and press on site, priding themselves on quality, provenance, and traceability as well as sustainability. Awarded PGO status, you can be assured that only Herefordshire apples are used in their craft cider. There’s no need to ‘buy in’ apples and as an added bonus they never use concentrate. Celtic Marches know exactly what variety of cider apples are used, how they have been cared for and how to get the best results from the crop.

This year, Celtic Marches has redesigned their entire range of traditional and fruit ciders! Setting out to modernise their packaging to bring more clarity and consistency across their range of products. With a simple, cleaner label and updated colour scheme, the new visual identity brings more clarity, character, modernity, and consistency to the Celtic Marches brand which is known and loved.

Inside the bottle, it’s still the same great tasting cider – made from the best Herefordshire apples from their family farm.

Oakland International Secures Knottingley Site

Redditch based total supply chain solutions provider Oakland International has secured a new industrial site at Knottingley, West Yorkshire.

Completed in March 2024, Clews & Co Chartered Surveyors helped secure the acquisition of the 161,578 sq. ft. building which includes 1Mva of power with the ability to provide an extended solar array across the entire roof resulting in c.600kva of renewable energy.

Oakland’s Group CEO Shaun Foley commented: “Needing more space due to increasing customer demand, and having investigated several sites, Knottingley was identified as the ideal location in supporting our client base and further increasing our geographical footprint in the UK market.”

24-hours/7 days a week operation, award-winning Oakland International is an authority in direct to consumer, case consolidation, contract packing, storage and distribution, food tempering and brand development support for ambient, chilled, and frozen food, servicing retail, convenience, discount, wholesale and food service markets in the UK and Ireland. A Certified B Corp, the company is currently working towards becoming the first business within their sector to achieve net zero.

Oakland International has now commenced the major project works required of the building in time for Autumn 2024.

Herefordshire Council Plan Approved

The Herefordshire Council Plan 2024-28 sets out council priorities for the next four years and a commitment to delivering the best for Herefordshire.

Full Council has approved the Herefordshire Council Plan 2024-28, which sets out how the council will make its contribution to the ongoing success of Herefordshire.

With the overarching vision, ‘Delivering the best for Herefordshire in everything we do’, the Herefordshire Council Plan 2024-28 outlines the council’s priorities in four areas:

People – We will enable residents to realise their potential, to be healthy and benefit from communities that help people to feel safe and supported.

Place – We will protect and enhance our environment and ensure that Herefordshire remains a great place to live. We will support the right housing in the right place and do everything we can to improve the health of our rivers.

Growth – We will create the conditions to deliver sustainable growth across the county. We want to attract inward investment, create more jobs, enable housing development and provide the right infrastructure to keep Herefordshire moving forward.

Transformation – We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.

There is also an underpinning theme of partnership working, which is central to the council’s success and to delivering the best for residents.

Christmas PARTY NIGHTS

Enjoy a three-course dinner, party the night away under the shimmering disco ball with the incredible live band THE HEY YAHS and live DJ!

11 DATES TO CHOOSE FROM: 29TH NOVEMBER21ST DECEMBER 2024

BOOK NOW: 01432 272506 EVENTS@GREENDRAGONHOTEL.COM GREENDRAGONHOTEL.COM

THE GREEN DRAGON HOTEL, 44-46 BROAD ST, HEREFORD HR4 9BG

Empowering Individuals With Lifesaving Skills

In the fast-paced environment of today’s workplaces, unforeseen emergencies can come up at any time. Time is of the essence in these circumstances, particularly during cardiac arrests where promptly administering CPR can greatly improve the patient’s chances of survival.

I t is Midlands Air Ambulance Charity’s mission to empower people to be able to respond to emergency situations efficiently and confidently. The charity is delighted to be launching first aid training courses for businesses and organisations across the Midlands to be able to learn these vital skills. Courses include:

First Aid at Work

Emergency First Aid at Work

Emergency Paediatric First Aid

Basic Life Support and & Defibrillator Use

First Aid Annual Refresher

The first aid courses are now available at their Cosford airbase and charity headquarters in Shifnal, Shropshire. Delivered by the charity’s advanced healthcare professionals who respond to these emergencies daily, each course is quality assured by The First Aid Industry

Body and accepted by HSE inspectors, the Department of Education, and OFSTED.

When it comes to mandatory workplace training, Midlands’s Air Ambulance Charity hope that organisations will consider supporting their lifesaving charity when looking at first aid training options.

To enquire about a bespoke corporate training package, please

email educationandtraining@ midlandsairambulance.com or call 0800 8 40 20 40

Find out more about the lifesaving work of Midlands Air Ambulance Charity at www.midlandsairambulance.com

HM: Leaders in Equine Liability Insurance

Hazelton Mountford are a leading provider of equine liability insurance to the horse racing industry. The dedicated team have access to an exclusive facility for racehorse trainers’ liability insurance placed with a UK A-rated insurer.

Over the past 10 years, Hazelton Mountford have become leaders in this niche area of insurance with Lee Summers, Branch Director, (pictured) heading up the expertise. Lee says:

“We are in a very limited marketplace, with only a small number of insurers providing this type of liability cover and have become specialists in the field.

Hazelton Mountford are known nationally with clients including some of the top trainers in the UK and in the main training areas in The Cotswolds, Lambourn, Newmarket, North of England, Wales and Scotland. The team’s personal approach, expertise and knowledge of the industry together with competitive premiums are key to our success.”

Although rates across the market have increased in recent years, due to poor claims performance and high claims inflation, Hazelton Mountford remain competitive and work closely with insurers to assess the risk to ensure they place the right business together for the longevity of the facility and can therefore offer clients competitive premiums for years to come.

The Worcestershire-based firm also offer clients specific industry risk management advice and have a dedicated team dealing with all aspects of policy servicing and claims should the worst happen. Hazelton Mountford are proud supporters of Warwick Racecourse, sponsoring the Owners & Trainers facilities, Leading Trainer & Jockey awards, and various races throughout the season.

If you’d like first-class advice and insurance, please contact Lee direct on 01386 577940 or email us at evesham@hazeltonmountford.co.uk

New Green Technology Centre

Kidderminster College’s new Green Technology Centre represents a significant leap forward in the college’s commitment to local economic growth and environmental sustainability and is the result of our biggest capital investment project in over two decades, supported by both Worcestershire Local Enterprise Partnership funding and Local Skills Improvement funding, endorsed by Herefordshire & Worcestershire Chamber of Commerce.

Cat Lewis, Principal of Kidderminster College said, ‘This exciting initiative will empower students with state-of-the-art knowledge and skills in modern construction techniques, emerging technologies, alternative energy sources, and electric vehicle technology. By ensuring our students are well-prepared for the dynamic challenges and opportunities in the ever-changing world of work, we’re shaping a brighter future for both our learners and the environment.’

This cutting-edge facility is poised to become a focal point for green technology education and skills development for the Worcestershire region and beyond, equipping the next generation with the

expertise needed for sustainable careers.

The innovative curriculum, developed in close collaboration with local employers, exemplifies Kidderminster College’s proactive approach to bridging the gap between classroom learning and industry demands. Through training in green technologies and modern methods and through prioritising innovation, the College will seek to deliver positive impact for businesses, our community and for the economy and is seeking to expand our strategic partnerships to support us on this journey.

For more information and to discuss potential collaborations, contact Danny Pardoe, Employer Engagement Manager, at danny.pardoe@kidderminster.ac.uk

Promotion at Chartered Firm leads to strong business growth

The promotion of Chartered Financial Planner, Dean Poulson, last year has coincided with impressive business growth at Worcester based Chartered Financial Planning Firm, Britannic Place.

An increase in new enquiries of over 300% between 2022 and 2023 has led to significant new business and to two new hires being taken on already in 2024.

Director and Chartered Financial Planner, Steve Perera, explained that “the well deserved promotion for Dean has meant that we have been able to significantly increase our capacity to take on new clients. This is just as well because, since winning a number of prestigious awards, we have seen the number of new enquiries we are receiving go through the roof!”

Britannic Place has already received a record number of new enquiries in the first

quarter of this year and is planning to further establish itself as the number one firm for retirement planning in Worcestershire. www.britannicplace.co.uk

Invest in Nature: Become a Corporate Member of Worcestershire Wildlife Trust

The UK is one of the most nature-depleted countries in the world and our wildlife is seriously declining. Now, more than ever, we need to stand up for the natural world. By partnering with Worcestershire Wildlife Trust, the county’s leading local charity, we can make a profound difference together.

Imagine showing your customers, suppliers and community that your business truly cares about the environment and is committed to making a positive impact. By becoming a corporate member, you can demonstrate your dedication to preserving and protecting Worcestershire’s precious wildlife and natural habitats.

We believe that the business sector has a crucial role to play in protecting the environment. We are eager to build lasting, collaborative relationships with businesses that share our passion for nature.

The benefits of corporate membership with Worcestershire Wildlife Trust:

A dedicated welcome story in our corporate newsletter

A warm welcome post on our LinkedIn Acknowledgment, link and logo on our website

Approved use of the Worcestershire Wildlife Trust logo

Complimentary copies of our inspiring membership magazine

To discuss corporate membership or explore bespoke partnership ideas, please contact Caitlin at 01905 754919 or email caitlin@worcestershirewildlifetrust.org

Together, we can turn the tide for nature and ensure a thriving environment for future

generations. Let’s make a stand for wildlife and protect the natural world we all cherish.

Worcestershire Wildlife Trust, Lower Smite Farm, Smite Hill, Hindlip, Worcestershire, WR3 8SZ. Registered charity number 256618.

Image Credit: David Tipling 2020VISION

Movers & Shakers

Read about the latest movers & shakers for this issue.

Solicitor Suzanne Lee retires after 27-year career

Suzanne Lee, a partner at mfg Solicitors, retired from the profession in April following a 27-year career at the law firm.

Suzanne Lee

Suzanne joined mfg Solicitors in 1997 as a trainee, qualifying in 1999, and going on to specialise in complex contentious probate cases. She became a partner in 2002 and sat on the firm’s Management Board between 2003 and 2010, stepping down to project manage the firm’s move to its Adam House headquarters in Kidderminster.

She returned to the Board in 2012 to take up the role of managing director which she held for 10 years until 2022. She was also the firm’s chair between July 2022 and March 2023.

Welcoming a new addition to the Let Property team at Hazelton Mountford

Patron members Hazelton Mountford are thrilled to announce the arrival of a new team member to cover maternity leave within Let Property.

Sophie Gibbins, Let Property Account Executive, is preparing to head off on maternity leave. Sophie says: “While I’ll miss the daily interactions and environment of the Let Property team, I’m excited for this new chapter in my life. Hazelton Mountford has been incredibly supportive and I have full confidence in the team’s ability to continue delivering outstanding service in my absence.”

Joining Sophie’s team is Maariyah, who comes equipped with experience in property and personal insurance. With a passion for client satisfaction and a commitment to upholding Hazelton Mountford’s reputation, Maariyah is poised to make an invaluable contribution to the Let Property team.

“Our priority is ensuring a seamless transition for our clients during Sophie’s maternity leave,” remarked Leanne, Let Property Account Handler. “We are

delighted to welcome Maariyah aboard and are confident in her ability to maintain the high standards of service our clients expect.”

“And, of course, we wish Sophie and her family every happiness. See you soon!”

Promotion to an Apprenticeship!

Recently TDM have promoted one of our existing members of staff onto a Data Analyst Level 4 Apprenticeship programme.

TDM believe in having the right person in the right seat within the organisation, even though David was a

fantastic Marketing manager, he is now in a role that he is not only thriving in, but a role that the company was in great need of.

This decision was not just about the data, but the comprehensibility and the meaning behind the data itself. Having visualisation on our internal data now prompts conversations, creates comparability and provides a story over time. David now works with tools such as Power BI, creating dashboards and reports from our software systems and data warehouses, aggregating the business intelligence into a common report that TDM can use to its advantage. With David now in place in this role, TDM can make far more strategic business decisions, which get easier and more intelligent, because we can now see the information that influences it!

David Tomkins, previously TDM’s Marketing Manager, moved into this role and has excelled beyond belief.

David Tomkins

Discover the Perfect Exclusive Use Event Venues in Herefordshire and Worcestershire:

Crumplebury & Curradine

Barns

Nestled in the picturesque borderlands of Herefordshire and Worcestershire, Crumplebury and Curradine Barns offer unrivalled event venues that blend luxury with exceptional service.

Crumplebury stands as a beacon of modern elegance within 1,500 acres of breathtaking countryside. Just a short 30-minute drive from the M5, this venue redefines versatility. Whether hosting corporate conferences, team-building retreats, or dazzling dinner parties, Crumplebury offers an exquisite backdrop where the sky is the limit. The venue also boasts luxurious accommodations for up to 26 guests, ensuring a comfortable and memorable stay.

In contrast, Curradine Barns captures the charm of the 19th century with its captivating red brick architecture, offering an exclusive-use events venue surrounded

by serene countryside views. Also, with accommodations for 26 guests, Curradine Barns seamlessly blends rustic charm with homely modern comforts. Supported by a

Award-winning Bradley Haynes Law

Bradley Haynes Law is a fast growing, award-winning firm of solicitors with its headquarters in Worcester.

Our 30+ strong team covers the full range of legal services for both businesses and individuals.

On the business side we partner with a range of clients supporting on mergers and acquisitions, restructures, property work, employment work and disputes. For individuals we cover wills, probate, trusts, family and we

boast a fast-growing, well-regarded conveyancing team.

We pride ourselves on innovation and we aim to build close relationships with our clients, seeking to understand their needs and drivers so we can provide legal advice that is accurate, commercial and pragmatic.

Our vision is to be the “go to” law firm in Worcestershire, whether that be for legal advice, for your career or as a firm where you can safely refer clients and contacts for advice.

dedicated team, this venue is perfect for both intimate gatherings and grand celebrations, ensuring every detail is meticulously handled.

Discover the possibilities at Crumplebury and Curradine Barns, where your vision becomes reality by contacting the teams now.

Crumplebury – call on 01886 886 586 , email hire@crumplebury.co.uk or find out more on the website www.crumplebury.co.uk

Curradine – call on 01905 670 039, email eventenquiries@curradinebarns.co.uk or find out more on the website www. curradinebarns.co.uk

We are really looking forward to working with the Chamber. If you are interested in Bradley Haynes Law in any respect, please contact our CEO, Andrew Bradley on 01905 900 919 or andrew@bradleyhayneslawco.uk We would love to hear from you.

TDM are a Worcestershire Skills-Boost Approved Partner for Talent Experience Coaching

Please contact us at enquiries@tdm.co.uk or 0333 10 100 40 if you want to set up a discovery conversation with our MD & Director of Studies, Derrin Kent, to learn about how our match-funded coaching can improve Talent Experience for your company/organisation, because Company = People.

The Development Manager (TDM) are probably best known in Worcestershire for making tech succeed by delivering the whole journey for aspiring tech professionals. TDM do this from Beginner Bootcamps, through to Apprenticing individuals as Technicians and Technologists and onto becoming BSc (Hons) Degree-achieving Technology Leaders and Solutions Professionals (Tech, Cyber, Data, AI, Developer, Multimedia, Digital, Marketer).

We are increasingly proud of this social contribution and The Development Manager

are also increasingly learning from our employer partners and their employee learners alike, that soft skills are the new hard skills! This is why we send in two types of coach on our Apprenticeships delivery model (Hard + Soft Skills Coaches).

Whilst employers are telling us that Millennial and Gen Z workers are difficult to manage, our apprentices are simultaneously telling us that they are struggling to feel seen and heard at work.

The workforce is ageing, and people are leaving your workforces before you capture their

knowledge digitally, in order to pass their deep experience and understanding on as knowledge assets to your next generation workforce. Your modern-day workers are very willing to quit if they feel they are not achieving opportunities to understand and identify with your company’s purpose. To systematically work with you to achieve mastery in their professional roles and/or to have clear digital engagement systems which allow them to learn and contribute their autonomy and creativity towards your company’s missions.

Ceverine and Capital Resolve announce the combination of their businesses to create a powerhouse in the debt collection services market in the UK

Ceverine, a leading fintech offering AI-driven digital collection services, and Capital Resolve, a prominent player in debt collection services in the UK, have jointly announced their agreement to combine, forming a formidable force in the market.

The strategic combination brings together complementary strengths of both companies: Ceverine’s expertise in machine-learning, automation and digital collections with Capital Resolve’s established history, credentials and proven capabilities in both non-regulated and regulated collections. The combined entity aims to solidify its position as a market leader, driving innovation and delivering unparalleled value to clients, customers and stakeholders alike.

The Transaction has received the approval of the Financial Conduct Authority and the companies’ key clients and stakeholders. Capital Resolve will consolidate capabilities of both companies and continue to operate as an independent entity now fully owned by Ceverine.

Bernie Phillips has become a significant shareholder in Ceverine alongside Ceverine’s other shareholders. Mr. Phillips will continue to remain as managing director of UK operations. Mr. Akseki will take the role of Group Chairman and oversee corporate strategy and digital transformation.

Mehmet Akseki Chairman and CEO, Ceverine Holdings Limited

The Transaction will not impact services provided by either Capital Resolve or Ceverine to their existing clients and customers.

Key Highlights of the Combination:

Expanded Product/Service Capabilities: The combination will result in the enhancements in the digital and analytical capabilities of Capital Resolve, while allowing the company to provide a diverse and comprehensive range of products/services, including first party and third party digital only, digital-first and true omni-channel debt resolution services, catering to a broad customer base.

Enhanced Market Presence: The combined group will have an enlarged footprint in the UK market, strengthening its competitive advantage. The Group will aim to cater a broader set of clients pursuing engagements through competitive processes as well tailored and solution-oriented engagements.

Commitment to Innovation and Excellence: Both Ceverine and Capital Resolve share a common commitment to technology innovation, service excellence, customer satisfaction, and market leadership.

Bernie Philips Managing Director, Capital Resolve

Further Consolidation: Supported by a high-quality investor group, the combined group will continue to pursue mergers or acquisitions in the debt resolution sector to support its growth.

Commenting on the merger, Ceverine’s CEO, Mehmet Akseki, said: “this Transaction represents the perfect fusion of tech-driven services and sure-footed execution. Ceverine’s ML-driven analytical capabilities as well as our capabilities in automation and digital delivery and our quality investor base will complement Capital Resolve’s outstanding management team, its long history of performance and its portfolio of high-profile clients.”

Capital Resolve’s Managing Director, Bernie Phillips, added: “We are extremely delighted to have completed this business combination with Ceverine. The combined strengths of Capital Resolve and Ceverine will provide us with exciting opportunities to accelerate our expansion plans supported that will be supported by cutting edge digital transformation. This will bring significant benefits to all stakeholders including our existing employees, clients and our community.”

Both companies are dedicated to e nsuring a seamless integration process and will communicate updates to stakeholders regularly. www.ceverine.com www.capitalresolve.com

Multimillion-pound business support package available

Getting the right support can make a huge difference to a business. In partnership with Worcestershire’s district Councils, Bromsgrove District Council, Malvern Hills District Council, Redditch Borough Council, Worcester City Council, Wychavon District Council, Wyre Forest District Council, Worcestershire County Council has developed a customer-centric, dynamic business support package.

Part-funded by the UK government through the UK Shared Prosperity Fund, the business support package is designed to help businesses start up, grow, innovate, and achieve net zero ambitions.

Supporting start-ups

Masterclasses equip aspiring business owners with the essential knowledge, skills and confidence needed to begin their venture.

For businesses under three-years-old, the Enterprising Worcestershire Programme offers invaluable coaching and funding to help set a strong foundation for growth.

Fuelling growth

“This programme has given me more confidence in how I promote and run my business. It gave me a focus and momentum.”

Elevate Worcestershire, offers bespoke one-to-one coaching, guided peer-to-peer support, and funding to implement strategic growth plans for Established Small to Medium Enterprises (SMEs).

Contributing towards a thriving low-carbon economy

Net Zero Worcestershire, in affiliation with the Business Energy Advice Service, delivers support through dedicated specialists, showing SMEs how and where to effectively move forward on reducing their carbon emissions and energy costs.

Funding is also available to implement energy-saving initiatives.

Fostering Innovation

Grant funding through Innovation Worcestershire is available to help businesses develop and introduce ground-breaking innovative, services and processes.

Specialist Advisors provide tailored advice through dynamic workshops, coaching and follow-up support to help businesses implement their recommendations.

Learn more about business support: www.worcestershire.gov.uk/ business-support-and-grants

Master LinkedIn Ads for Business Development and Growth

LinkedIn has evolved into a hub for professionals across industries, retaining its position as the leading platform for business development and growth despite the emergence of new platforms.

LinkedIn advertising can feel intimidating due to its distinct options compared to other platforms. So, let’s unpack LinkedIn advertising to reassure you that you will not be unlocking the Pandora’s box you may fear.

Types and Formats

LinkedIn offers several ad formats:

Sponsored Content: Ads directly in users’ feeds, allowing businesses to share content.

Sponsored InMail: Personalised messages directly to users’ inboxes.

Video Ads: Short, engaging videos to showcase products, share testimonials, or tell brand stories.

Targeting

LinkedIn’s targeting capabilities are a key feature. To create a targeted audience:

1. Go to the “Create Audience” section.

2. Define your audience using relevant attributes such as job titles, company size, and industry.

3. Exclude unwanted characteristics.

4. Save your audience for future use.

Content

While it’s obvious, content should be high-quality, creatively engaging, and have a clear call-to-action, right?!

Tips include:

Write concise headlines highlighting unique selling points.

Craft clear calls-to-action and use social proof like testimonials.

Use high-resolution, professional images.

Set specific campaign objectives and monitor performance

Optimise campaigns by testing ad formats, targeting parameters and creative elements.

Install LinkedIn’s Insight Tag for valuable insights

Target entire companies, pre-qualify traffic for retargeting, and test multiple ads per campaign. LinkedIn advertising combines art and science, but expertise isn’t required for success.

International Trade

Keeping goods moving internationally from businesses across the two counties and beyond

Despite what many think we don’t just do export documentation, our team is multi-talented, we do more than ‘just docs’.

As your local Chamber of Commerce we can play an important role in keeping goods moving internationally from businesses across the two counties and beyond. We provide a comprehensive suite of international trade training, a supportive team to help with your international endeavors and much more. We support businesses of any size and of varying export and import experience to trade internationally. Herefordshire & Worcestershire Chamber’s International Trade team are here to help your organisation excel in trading overseas and support your business growth, so make use of the team who are here to help.

Chamber international trade services are available to both Members and Non-Members, with Members receiving a discount across all of the service offerings including;

Export Docs (CofO’s, EUR1’s & ATA Carnets)

Apostille/Legalisations

Customs Declaration’s (In the form of ChamberCustoms TM)

International Trade specialist Training

Translation Services

Quarterly Online Forum

Additional Import & Export Support & Advice

Meet Our International Trade Team

Our International Trade Advisors are on hand to support you with any questions you may have. For further details, please don’t hesitate to contact the team on 01905 673614 or email internationaltrade@hwchamber.co.uk.

Kayla Ball Emma Harris

Natalie Foxall Sabrina Brown

International Trade Training Courses

Understanding Export & Export Documentation

10 July 2024, 09:30 to 15:30

Incoterms 2020

16 July 2024, 09:30 to 12:30

Methods of Payment & Letters of Credit

31 July 2024, 09:30 to 15:30

A Beginners Practical Guide to Exporting

7 August 2024, 09:30 to 12:30

An Introduction to Export & Import Procedures

20 August 2024, 09:30 to 15:30

Understanding Commodity Codes

11 September 2024, 09:30 to 12:30

Customs Procedures & Documentation

25 September 2024, 09:30 to 15:30

Import Procedures including IP/OP

2 October 2024, 09:30 to 15:30

Preference Rules of Origin

17 October 2024, 13:30 to 16:30

A Beginners Practical Guide to Importing

6 November 2024, 09:30 to 12:30

*Courses may be subject to change from the time of printing.

How Being Data Driven Can Support Your Business

The ability to make informed decisions is more critical than ever. Business owners are constantly faced with choices that can significantly impact the success and growth of their organisations. While intuition and experience can certainly play a role in decision making, relying solely on gut instincts is no longer sufficient. In an age where data is abundant and technology is advanced, embracing data-driven decision making has become a crucial strategy for businesses to stay ahead of the curve.

Data-driven decision making involves collecting, analysing, and interpreting relevant data to inform business strategies and actions. By leveraging insights derived from data, business owners can make more accurate and objective decisions, minimising the risk of relying on assumptions or biases. This approach enables organisations to identify trends, patterns, and opportunities that may not be immediately apparent, providing a competitive edge in the market.

One of the primary benefits of data-driven decision making is its ability to enhance operational efficiency and optimise resource allocation. By analysing data related to various business processes, such as production, sales, and customer service, business owners can identify areas of inefficiency and implement data-informed solutions to streamline operations. For example, by analysing sales data, a business can determine which products or services are most profitable and adjust their offerings accordingly. Similarly, by examining customer feedback and behaviour data, organisations can identify pain points and improve the customer experience, leading to increased satisfaction and loyalty.

Moreover, data-driven decision making plays a vital role in driving innovation and fostering a culture of continuous improvement. By constantly monitoring and analysing data, businesses can identify emerging trends, changing customer preferences,

and untapped market opportunities. This insight allows organisations to stay agile and adapt, developing new products, services, or strategies that meet the changing needs of their target audience. By embracing a data-driven approach, business owners can encourage a culture of experimentation and learning, where decisions are based on evidence rather than assumptions, fostering a mindset of continuous improvement and growth.

However, the effectiveness of data-driven decision making relies heavily on the quality and relevance of the data being used.

To successfully implement data-driven decision making, business owners should consider the following key takeaways:

1. Invest in robust data collection and management infrastructure to ensure the availability and reliability of data.

2. Foster a culture of data literacy and provide training and resources to empower employees to make data-informed decisions.

3. Establish clear data governance policies and procedures to maintain data integrity, security, and compliance.

To fully leverage the power of data-driven decision making, employees across all levels of the organisation must be equipped with the necessary skills to interpret and apply data insights effectively.

Business owners must ensure that they have robust data collection and management processes in place to gather accurate and reliable data. This may involve investing in data infrastructure, such as customer relationship management (CRM) systems, analytics tools, and data warehouses, to centralise and organise data from various sources. Additionally, it is crucial to establish data governance policies and procedures to ensure data integrity, security, and compliance with relevant regulations.

To fully leverage the power of data-driven decision making, employees across all levels of the organisation must be equipped with the necessary skills to interpret and apply data insights effectively. This may involve providing training and resources to build data analysis, visualisation, and storytelling capabilities, empowering employees to make data-informed decisions in their respective roles. By fostering a data-literate workforce, businesses can create a culture where data is valued and utilised as a strategic asset.

4. Use data insights to identify operational inefficiencies, optimise resource allocation, and drive continuous improvement.

5. Leverage data to stay agile and adapt to changing market trends, customer preferences, and emerging opportunities.

6. Balance data-informed insights with human expertise and judgment to make holistic and well-rounded decisions.

By investing in data infrastructure, fostering a data-driven culture, and continuously refining their decision-making processes, business owners can unlock the full potential of data-driven decision making and position their organisations for long-term success.

For more information feel free to contact me on sean.devlin@ballardsllp.com or call 01905 794 504

Sean Devlin, Ballards LLP

How to really solve your business problems with the Key Business A3 Coaching 6-Pack

It’s tempting when faced with problem situations to deny or go for quick fix followed by imposing your solution on folk. The A3 Storyboard process engages people leading to better understanding and solutions.

The A3 Coaching 6-Pack used by coach and trainer Alan C Clark of Key Business Improvement helps businesses arrive at better outcomes.

It guides you through these steps…

As the person responsible for finding a way forward you start with a punchy Title followed by the Background in bullet points to link the issue to business needs.

A visual summary follows in the Current Situation e.g. using a graph, flow chart or value stream map. Follow this with the Ideal Future State you are looking for.

Next comes the heart of A3, the underlying or Root Cause Analysis. You could do this by asking “Why?” 5 times or the Fishbone diagram. Really digging down with the help of people with intimate knowledge of the situation is where the real power lies.

Then you propose at least three possible Countermeasures on which you do a risk

analysis. Having chosen a way forward you can then create your Plan laying out who will do what when.

Finally, you’ll need to list what to look out for in the Follow Up. With these steps

A3 gives you a better way forward whilst building engagement.

For a free example and or PDF email me on alanclark@keybiz.com

GLP TR AINING

SPECIALISED HIGHER TECHNICAL QUALIFICATIONS FOR LOCAL EMPLOYERS

We're launching Higher Technical Qualifications (HTQs) this September and we've got some exciting offerings available for local employers.

Our HTQs consist of a range of Level 4 and 5 qualifications in Management, Coaching and Construction.

Each of these 12-24 month courses have been developed in partnership with employers to be relevant to occupational standards, as well as have delivery options that suit work schedules and lifestyles, including fully remote on-demand learning and/or classroom-based study in our Worcester training centres.

SKILLSBOOST

To celebrate this launch, we're offering a specialised offering for Worcestershire employers, in partnership with SkillsBoost funding where you can upskill Worcestershire resident employees up to £12,000 and claim back 50% of the costs.

CONSTRUCTION

• Higher National Certificate in Construction Management

• Higher National Certificate In Quantity Surveying for England

• Higher National Diploma in Construction Management for England

• Higher National Diploma in Modern Methods of Construction for England

MANAGEMENT

• Diploma in Coaching for Professionals

• Higher National Diploma in Leadership and Management for England

• Foundation Degree in Business and Management

MULTIPLE FUNDING OPTIONS

• Skills Boost Funding

• GLP Training Scholarship worth £1500 per year of study

• CITB Grant Funding for Construction HTQs

• Employer Discounts for Multiple Staff Members Self Funded Via Adult Learner Loans

ABE Ledbury lends support to midlands air ambulance charity

ABE Ledbury has thrown its weight behind an ongoing fundraising campaign to help keep Midlands Air Ambulance Charity’s vital pre-hospital emergency service in the air by emblazoning the cause on the back and sides of its new trailer.

The specially designed livery serves as a reminder of the charity while a QR code also featured on both sides allows passers-by to donate to the cause on the spot.

Pam Hodgetts, corporate partnership manager at Midlands Air Ambulance Charity, said the trailer is a fantastic opportunity to promote the vital service. She praised Palletline Logistics owned ABE Ledbury, which had come up with the perfect solution not only for its own business to support the air ambulance, but for anyone who comes into contact with the trailer also to help.

She said: “Effectively, ABE Ledbury has given us free advertising this year. The livery will enable us to reach people we may not otherwise have been able to. Its sheer size, plus the distance it is set to cover, it is the perfect gift-in-kind.”

Clive Brooks, Managing Director of ABE Ledbury, said with drivers on the roads all over the UK every day and night, and the associated risks, our local air ambulance was a cause close to the heart of the ABE team.

The new trailer will be allocated a special number – TIM180 in memory of an ABE colleague Tim Hickson, who tragically who took his own life last Easter.

Memorials unveiled at county hospitals to honour lives lost and saved during the pandemic

Permanent memorials have been unveiled across Worcestershire’s hospitals to remember patients and staff who sadly lost their lives during the Coronavirus pandemic.

The memorials at the Alexandra, Kidderminster and Worcestershire Royal Hospitals were unveiled last week at special dedication ceremonies at each site led by the hospital chaplains. Colleagues and friends come together for a moment of reflection, remembering the lives that were lost and celebrating the lives that were saved by the nurses, doctors and wider staff at Worcestershire Acute Hospitals NHS Trust.

The steel memorials featuring butterflies and the inscription “Leaves may fall from the tree, but from the branches, butterflies soar to a higher yet more beautiful place” have been funded by Worcestershire Acute Hospitals Charity. The project has been supported by Bromsgrove based design company Iguana Group, who have donated their time and expertise in bringing together the designs and construction, and Yamazaki Mazak, with their European headquarters in

Worcester, who have generously donated materials and laser cut the butterfly design in recognition of the contribution of Trust staff during the pandemic.

The memorials are located in the courtyard area outside Rivercourt Restaurant at Worcestershire Royal Hospital, and outside the front door at the Alexandra and Kidderminster Hospitals.

Number Fifteen Recruitment commences WCCC customer experience project

Number Fifteen has commenced management of a season-long customer experience project on behalf of Worcestershire County Cricket Club. The project involves mystery shopping, customer experience and employee experience.

After gathering visitor and supporter feedback throughout 2023, the Club unveiled several exciting changes to its T20 Vitality Blast Matchday Experience last Friday, both at Visit Worcestershire New Road and digitally.

Head of Commercial at WCCC, Joe Tromans said, “Our journey to deliver great experiences isn’t over. The project being managed by Number Fifteen has taken our customer experience research to a new level.”

“Feedback is our bridge to greatness. Step by step, we aim to create truly great experiences for everyone who visits Visit

Worcestershire New Road or engages with us digitally.”

Kelly White, Managing Director of Number Fifteen Recruitment said, “We are delighted that the customer experience project has commenced, and we have already been able to make several recommendations to the Club, who are committed to a culture of continuous improvement and strategic planning.”

She continued, “Establishing the right recruitment strategy is essential in order to create a defined customer experience and positive internal culture. Ideally, businesses need to bring existing staff into line with the business culture and customer service goals and use the same parameters to inform future recruitment.”

“Additionally, employees who feel empowered, valued, and motivated at work are more likely to deliver a positive customer experience.”

“We are looking forward to supporting WCCC as an Official Partner”.

Boost your manufacturing business’s productivity with the Elevate Manufacturing Programme

The Elevate Manufacturing Programme is a specialist support programme designed to work closely with Worcestershire manufacturing businesses to improve productivity and sustainability, increase digitalisation, create job opportunities, and encourage the adoption of innovative products and services.

The programme has been designed by Worcestershire County Council and will be delivered by Oxford Innovation Advice, who will be responsive to the SMEs vision and ambitions, offer high-quality diagnostic insights, and deliver impactful advice and support in an inspiring, interactive way.

Through the programme, each manufacturing business will receive bespoke advice from a dedicated, local Manufacturing Growth Manager on strategies to boost their growth potential.

To be eligible for the programme support, businesses should be SMEs registered within Worcestershire, operating within the manufacturing sector, and trading for at least 3 years. Additionally, businesses must be below the Subsidy Control threshold of £315,000 over the previous 3 years, including the value of the support to be received, and employ a minimum of 5 full-time staff members.

Eligible businesses will have the opportunity to apply for a match funded revenue grant of £2,000, covering up to 40% of the implementation cost for an improvement project led by an external expert. These initiatives can range from marketing and sales to new product development, offering

SMEs a unique opportunity to invest in their growth and success.

To express your interest and to learn more, please contact Oxford Innovation Advice:  enquiries@oxin.co.uk or call: 01664 501301

Visit: www.worcestershire.gov.uk/ elevatemanufacturing

Property Consultant, Fisher German, markets brand-new Net Zero Carbon Warehouse in Worcestershire

A leading property consultancy is marketing a brand-new Net Zero Carbon warehouse unit in Worcestershire, as an expert at the firm says that the industrial and logistics property market in the West Midlands is performing well.

Hartlebury 45, based at Hartlebury Trading Estate, is now available to let through Fisher German.

The 44,803 sq ft unit, delivered by Schroders Capital UK Real Estate Fund, has a 50m deep yard, clear warehouse internal height of 10m, a high power capacity of 800kVA, fitted office accommodation and 61 car parking spaces.

ESG is a key focus, with the building having a BREEAM rating of ‘very good’, an expected EPC rating of band A+, and eco-friendly features including EV charging points and solar PV panels on the roof.

Hartlebury Trading Estate is recognised as the premier trading destination in the Worcestershire area, with good communication links allowing easy access to the national motorway network via the M5 and M42.

The estate is directly off the A449 dual carriageway, approximately 10 miles north of

Fisher German is a multi-disciplinary property consultancy which provides a range of land and property services across commercial, residential, rural, commercial, utilities and infrastructure.

Further information about Fisher German is available at www.fishergerman.co.uk

Sutcliffe & Co secures

coveted

award for second consecutive year

With a long history of service excellence in Worcester, Sutcliffe & Co Insurance Brokers proudly announces their triumph as the ‘Best Insurance Broker in Worcester’ for the second consecutive year at the Quality Business Awards.

This new accolade further solidifies the firm’s commitment to excellence and unparalleled service locally and throughout the UK. The Quality Business Awards, renowned

for recognising outstanding businesses across various sectors, have awarded this title to Sutcliffe & Co Insurance Brokers for their unwavering dedication to providing comprehensive insurance solutions tailored to their clients’ needs. The award underscores the firm’s relentless pursuit of excellence, innovation, and customer satisfaction, with a quality score over of 95% for the last 12 months.

Duncan Sutcliffe, Managing Director at Sutcliffe & Co Insurance Brokers proudly says, “We are thrilled and honoured to be recognised as the ‘Best Insurance Broker in Worcester’ for the second year running. With our moto being ‘A personal service in a commercial world’, providing a quality service is at the heart of the culture at Sutcliffe & Co. I would also like to take this opportunity to thank all the team for their continued commitment and dedication to our clients.”

For more information about Sutcliffe & Co winning a Quality Business Award, please contact Sutcliffe Head Office by calling 01905 21681 or alternatively email enquiries@sutcliffeinsurance.co.uk

The Importance of Terms and Conditions

Justine Lowe, SME Solicitors’ specialist on Commercial Contracts, underlines the importance of having a strong set of terms for selling goods and/or services in place when conducting business.

Terms and Conditions should clearly define the rights, responsibilities, and expectations of each party to the contract and cover key legal issues to avoid misunderstanding, reduce risk and aid in the swift resolution of any dispute. They should seek to protect both contracting parties and cover matters such as the point at which there is a binding contract, passing of risk and title, payment terms, delivery details, for some intellectual property protection, warranty/standards of performance, limitations of liability, data privacy and termination rights.

A properly drafted set of Terms and Conditions used correctly can help to manage cashflow and seek payment of bad debts and reduce risk in this volatile trading climate. They also add value to the business as trading on a set terms removes an element of the unknown.

If you are dealing with customers on a ‘business to consumer’ basis then there are additional Consumer Rights that you will need to comply with to ensure your contract terms are fair and enforceable. Many businesses standard terms will not be legal when used against a consumer.

Terms and Conditions are essential for any business to protect its interests, manage risks, ensure compliance and maintain good relationships with customers by establishing clear expectations.

For advice on Commercial Contracts or Terms and Conditions, please contact Justine Lowe via email at justine.lowe@smesolicitors.co.uk or call us on 01905 723561

J6 of the M5 motorway and five miles south of Kidderminster town centre.

Discover Parks support West Midlands refuge

A Herefordshire holiday park has donated another thousand pounds, this time to a Wolverhampton charity that provides practical and emotional support to women and children facing domestic abuse.

‘The Haven’, was nominated to receive the donation by a holiday home owner at Pearl Lake Country Park in North Herefordshire.

Along with many West Midlanders who holiday at the Shobdon park, Helena Ingram’s choice forms part of a year long pledge by the owners Glenn and Hannah Jones, to support a monthly charity throughout 2024 to mark their 25 years of ownership.

“The Haven provides essential support and refuge for countless women from the Midlands who have endured domestic violence.  We know a number of people who were fortunate to be assisted and supported by The Haven over the years.” says Helena. (pictured left)

Glenn and Hannah Jones, owners of Discover Parks, say they’re more than happy to be able

ReNEW Small Grants

Rediscover Northeast Worcestershire – Shaping Stories, Shaping Futures

Businesses, charities and voluntary organisations are being invited to apply for small grants to bring Redditch and Bromsgrove’s redundant and unusual spaces to life.

The projects will be part of the ReNEW programme, run by the North-East Worcestershire Cultural Compact, a

to support charities that mean something to their holiday home owners and appreciate the vital work of the The Haven.

Chloe Evans from charity says, “We are really grateful for Discover Parks for their kind donation of £1,000 to The Haven Wolverhampton as part of their 25th Anniversary. The Haven currently supports 77 women and 100 children in our refuge accommodation, as well as 200 families in the community affected by domestic abuse. Thanks to Discover Parks, we can continue supporting women and children in our local community vulnerable to domestic abuse through our lifeline services such as our 24/7 helpline, refuge support and our dedicated children and young peoples team.

partnership of business, arts, heritage, environment, youth and community groups. The Compact is looking for projects that help tell people’s stories and create pride in a place.

Grants of £500 - £1000 are available, for creative activities for people aged 16 and over, targeting areas in either Redditch Borough or Bromsgrove District. ReNEW is all about increasing participation in arts and creative activities, involving at least one priority group (young people 16-25, people from global majority communities, people with disabilities, LGBTQ+, mental ill-health, lower socio-economic groups).

The plan is to encourage new partnerships, especially local businesses and community groups getting together to work with artists or creatives.

Nine projects were awarded ReNEW small grants under round 1 of the new scheme which is funded by the UK Shared Prosperity Fund. A wide range of activities have been happening, to get local people involved in creative activities in a bid to rejuvenate unused or unloved spaces.

For more information and an application form contact: renew@ bromsgroveandredditch.gov.uk

Herefordshire and Worcestershire Creative Businesses Attend Garden Party at Buckingham Palace

Britain’s creative industries are an engine for growth and are at the heart of our increasingly digital world. In 2021 creative and cultural organisations employed 2.3 million people and generated £108 billion for the national economy. Furthermore, creative businesses and the wider arts and culture sector change lives whether that’s skills, self-confidence, better mental health, regeneration, and new opportunities.

It was no surprise then that the Department for Culture, Media, and Sport (DCMS) wanted to celebrate this success and hold

a national event by inviting members of the UK’s cultural and creative sector to a Garden Party on 15th May at Buckingham Palace. It was an honour to be invited along with other creative companies to represent Herefordshire and Worcestershire.

The high-profile event was timely in that it coincides with hugely exciting capital investment into both Hereford and Worcester’s cultural sector through the Government’s Levelling Up investment.   The national celebration of UK creative

industries also aligns with research currently being undertaken by consultants The Fifth Sector www.thefifthsector.co.uk   into the pace of culture and creative business development in Herefordshire, the final report of which will inform a refresh of the County’s Cultural Strategy later this year. For further information:  please contact Nic Millington, CEO and Founder of Rural Media at nicm@ruralmedia.co.uk or visit www.ruralmedia.co.uk

Light Night Worcester 2025

Following a really successful Light Night Worcester 2024, Severn Arts are now looking forward to bringing our popular Light Night back to Worcestershire’s families and communities over two nights in half term on 19th and 20th February, 2025.

A real feast for the senses in the depths of February.

The programme will celebrate and showcase light-based artworks and installations alongside inspiring artistic commissions by local artists. It will include participatory projects for community groups and the public and have the added entertainment of interesting and engaging walkabout artists. Light Night 2024 brought footfall of approximately 38,000 into

Worcester City and in 2025 we hope to grow that number further.

We want to make 2025’s Light Night the best yet and we’re on the search for sponsors. If you would like to take advantage of a high profile opportunity to showcase your company to Light Night’s many audiences then please download our sponsorship brochure and contact Severn Arts to find out more: fundraising@severnarts.org.uk

Hewett Recruitment Raises £3,182 for KEMP Hospice through Marathon in a Month Challenge

Hewett Recruitment proudly presented a cheque for £3,182 to KEMP Hospice, raised through our Marathon in a Month Challenge. This remarkable effort highlights the dedication and enthusiasm of all participants, contributing significantly to KEMP Hospice’s vital services.

Our team members came together, running and walking to support KEMP Hospice, which provides essential care to those with life-limiting illnesses. This challenge fostered physical well-being and a strong sense of community.

Building on our success, we are excited to announce the Sunrise at Snowdon Challenge. Participants will ascend Mount Snowdon to witness the sunrise,

combining physical challenge with a rewarding experience.

Support us in our next challenge and help us raise even more. To donate or learn more, visit our JustGiving page: www.buff.ly/3WIfooL

At Hewett Recruitment, we are committed to positive community impact through proactive engagement and ethical practices.

New Partnership: SME Solicitors & Redgate Sports

After a successful 2023 supporting the Grace Kelly Childhood Cancer Trust, SME Solicitors have chosen Redgate Sports as their Charity of the Year for 2024.

Redgate Sports, founded by Dan Thorp, supports children aged 7-18 who face numerous challenges in their day-to-day lives. This includes children with SENDs, children living in care or from low-income families and those that are considered ‘vulnerable’. SME Solicitors felt compelled by Redgate Sports’ aims to make a lasting difference in young people’s lives.

Ian Stirzaker, Senior Partner, commented: “For many years we have encouraged and sponsored local youth sport and Redgate gives us a great opportunity to assist young people who need our help.”

Redgate’s launch event will take place at the Worcester Warriors Foundation,

Royal Porcelain Works on 26 June from 5:00pm-6:30pm.

The new partnership hopes to support Redgate Sports with its growth and give the charity the recognition and funding it deserves.

King’s Award for International Trade

Established in 2015 and based in Worcester & London, OOSC Clothing Ltd made their statement on the ski industry by re-introducing the unique styles and eye-catching patterns of the bygone eras of skiing and skiwear fashion. Combining functionality and durability with retro inspiration, the idea that stemmed from a university ski trip is now seen throughout ski resorts across the world.

OOSC expanded their product range offering a diverse selection of skiwear accessories, t-shirts, sweatshirts, hoodies, swimwear & gymwear and is aiming to introduce further outerwear geared towards the active and adventurous customer.

Sustainability is at the forefront of the brand as their products are made from recycled materials, largely polyester from recycled plastic bottles or nylon from sea waste. The company has four regional warehouses in the USA, Canada, UK and The Netherlands and sells on multiple marketplaces across the globe. Due to their global demand, overseas sales have grown year on year over three years

by 157% and overseas sales now account for 59% of total sales; last year OOSC sold to over 110 different countries! Currently one third of total revenue comes from the North America, 25% from Europe and 5% from the rest of the world. Its business model is based on recycled and sustainable produce and that has enabled the company to develop a loyal and expanding client base worldwide. Their community is showcased through their various social media channels and ever-growing customer base that has enhanced their global status as an iconic and reputable brand.

The company wins the King’s Award for International Trade for Outstanding Short Term Growth in overseas sales over three years.

S&A Group Holdings Ltd achieves King’s Award for Enterprise

S&A Produce has been honoured with a King’s Award for Enterprise - Innovation.

S&A is one of 252 organisations nationally to be recognised with a prestigious King’s Award for Enterprise. S&A has been recognised for its excellence in Innovation. A total of 257 Awards are made with five companies being recognised with two Awards.

Reflecting on the award Peter Judge Group Managing Director said ‘The Award for Innovation in 2024 reflects the hard work of the S&A team in bringing market changing genetics to growers across Europe and North America and we are truly humbled to be recognised through the Kings Award for Enterprise - Innovation. This follows 2023, when our Lady Emma Strawberry Variety was

awarded three stars in the International Taste Institute - Superior Taste Awards’.

The unique S&A TLC model of knowledge exchange (KE) has been recognised as a key part of our award. It supports and delivers a sustainable and resilient return for independent growers, their colleagues and the communities where they live and work. Our grower partners feedback confirms our genetics are transformative and lead the future of modern soft fruit production through the full supply chain from breeding to propagation through grower and customers.

The King’s Awards for Enterprise, previously known as The Queen’s Awards for Enterprise,

BUSINESS DIRECTION

Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people, with a total readership of over 10,500.

Please send all submissions to marketing@hwchamber.co.uk

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were renamed last year to reflect His Majesty

The King’s desire to continue the legacy of HM Queen Elizabeth II’s by recognising outstanding UK businesses. The Award programme, now in its 58th year, is the most prestigious business award in the country, with successful businesses able to use the esteemed King’s Awards Emblem for the next five years.

Applications for King’s Awards for Enterprise 2025 open on His Majesty The King’s Coronation, 6th May 2024

For more information, visit www.gov.uk/kingsawards-for-enterprise

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FEATURES EDITOR

Karen Southern karen.southern@ distinctivegroup.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

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