American Towman Magazine - June 2016

To w i n g ’s To p S u p p l i e r s * Advertising/Marketing OMG National Air Cushions Matjack Jumbo Safelift Savatech Auctions Insurance Auto Auctions Cables, Chains, Hooks & Slings B/A Products Equipment Sales & Service Manufacturers Express Savatech Car Carrier & Wrecker Mfg. Century Chevron Danco Dual-Tech Dynamic Towing Equipment & Mfg Holmes Jerr-Dan Miller Industries Powerbilt Renew Truck Body Vulcan Equipment Car Carrier & Wrecker Distributors Akins Body & Carrier Sales American Wrecker Sales Atlanta Wrecker Sales Austin Hinds Motors B&Z Sales Chevron Commercial Crouch's Wrecker & Equipment Sales Daniel's Wrecker Sales Don Jackson East Penn Truck Equipment Elizabeth Truck Center Florida Wrecker Sales G.Stone Commercial Ginn Carrier & Wrecker Sales

Kavanaugh's Towing Equipment Loganville Ford Lynch Chicago Matheny Motor Truck Co McMahon Truck Centers New England Truckmaster Nussbaum Equipment Rick’s Truck & Equipment Santiam Enterprises Select Truck & Equipment Smyrna Truck & Cargo

Credit Card Processing North American Bancard ECM Programming ECM Performance Electronics Lodar USA Emergency Lights AW Direct Towmate Equipment Finance / Leasing Advantage Funding Integrated Leasing

Intek Truck Equipment Leasing Santander Bank Specialty Vehicle & Equip. Funding Group GPS DriverLocate GPS PRO Insurance Austin Insurance Chase Insurance IGTC Pacific General Insurance Progressive Commercial Auto Insurance Recovery Specialist Insurance Group (RSIG) Seacrest Insurance Agency

EXPO RAISED Malik Stuckey, Universal Towing

TLC Truck & Equipment Tow Industries Truck Body Sales Worldwide Equipment Sales Zip's Truck Equipment Compressed Airlines Dan-Am Air Computer Software Beacon Software VTS Systems Software Crashfilm CRASHFILM

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Towing Accessories In The Ditch Trailers Hale Trailer Brake & Wheel Landoll Sun Country Trailers Utility Trailer Sales Southeast TX Training American Towman Expositions Recovery Billing Unlimited Truck Chassis Freightliner Trucks Isuzu Trucks Wheel Lifts Lift and Tow Wheel Lift Attachments Triple K Industries Zacklift International Wheel Simulators Phoenix USA Winches Superwinch Warn Industries

Norberg’s Towing in Wyoming recovers a burnt wreck (which closed I-80) using a 1983 Peterbilt/Holmes 750 and a 1988 Freightliner/Don Hines bed with a Zacklift. .

FEATURE CONTENTS

12

Mentored by AT Expo Baltimore-area tow boss Malik Stuckey grew his business through lessons learned at AT Expos.

by Brendan Dooley

28

Crash & Burn Departments Walkaround . . . . . . . . . . . . . . . . .6

Specialized equipment and a veteran crew are key to Norberg’s recovery out west.

By Jim “Buck” Sorrenti

News Share . . . . . . . . . . . . . . . . .8

51

Zoom In . . . . . . . . . . . . . . . . . .11

2016 Supplier Directory

Tow Boss . . . . . . . . . . . . . . . . . .16 AD Index . . . . . . . . . . . . . . . . . .34 Repo Run . . . . . . . . . . . . . . . . . .90

Save this issue to refer to all year long for the comprehensive list of industry suppliers.

Towman’s Market . . . . . . . . . . . .94 My Baby. . . . . . . . . . . . . . . . . . .96 Low Down . . . . . . . . . . . . . . . . .98 Adventures of A.T. . . . . . . . . . . .105

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 3

The ‘Spirit’ of Towing

by Dennie Ortiz

As a parent one of our strongest instincts is to protect our young. There have been far too many mothers and fathers that have lost a son or daughter to the dangers of the towing profession. It’s also fathers, mothers, sisters, brothers, aunts, uncles and dear friends that have been taken prematurely by accidents on the roadway.

The reality is that motorists could prevent many incidents by driving more carefully and respectfully, and Slowing Down and Moving Over for emergency vehicles and workers on the side of the road.

Most within the industry recognize the danger of working the side of the road, understanding all too well the fatal risk. The biggest problem is that the general motoring public is not aware of the dangers or the laws enacted to protect our first responders.

The challenge, for our industry, has been to raise awareness of the laws and the reasons behind them.

There have been several measures to bring awareness of the Move Over laws, some more successful than others.

The struggle is all too real. Any type of education will always be an ongoing process and we must continue to bring this important law to the attention of the masses.

Editor-in-Chief Steve Calitri announced American Towman’s “Move Over Across America” initiative in our last issue. The initiative’s highlight, named “The Spirit Ride,” is designed to bring mass publicity of this critical law to the motoring public.

The concept is a distinctly styled coffin that will be transported by towers from the West Coast to the East Coast. The dramatic visual of the coffin will draw strong attention from the public and the media. The start of the trek is planned to commence next year.

We need your assistance and support to make this initiative far-reaching and impactful.

For more information on this program and how you may help, check out ATSpiritRide.com.

Guiding Your Year

by Brendan Dooley

No matter the weather, there are some tools that help you all year-round. You’re holding one such item in your hands right now: the annual Directory issue of American Towman magazine.

This comprehensive guide of the towing and recovery industry’s suppliers is one to keep handy throughout the coming months as a quick resource when you need trucks, tools and supplies.

Across dozens of categories on 32 pages, the hundreds of vendors listed in this issue want to compete for your business to keep you going.

Whether you’re reading this in print or online, it is the main source you need to have handy when you need to find something for the job at hand.

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First On The Scene!

Dennie Ortiz Steve Calitri Brendan Dooley Charles Duke

Publisher Editor-In-Chief Editor Senior Editor

Randall Resch

Operations Editor

Terry Abejuela

Field Editor, West

Jim “Buck” Sorrenti David Kolman Bill Simmons

Field Editor, Northeast Chassis Editor Safety Editor

Emily Oz

On Screen Editor

Mark Lacek

Repo Run Editor

Editorial Board Tommy Anderson Don Archer Roy Carlson Debbie Collins Belinda Harris Bill Johnson Ron Mislan Kurt Wilson

Dallas, Texas Jefferson City, Mo. St. Paul, Minn.

Las Vegas, Nev. Greensboro, N.C. South Hadley, Mass.

Warren, N.J. Creve Coeur, Ill.

American Towman Staff Ann Marie Nitti Dennie Ortiz Ellen Rosengart Norma Calitri Jimmy Santos Miriam Ortiz Henri Calitri Toni Vanderhorst William Burwell Peggy Calabrese Ryan Oser Helen Gutfreund Emily Oz Steve Calitri

Page Layout Artist Advertising Sales Mgr. Senior Account Exec.

VP of Accounts General Manager Subscription Manager Customer Service Publisher’s Assistant TIW Media Director Regional Advertising Sales iMarketing Manager Communications Mgr. ATTV Producer President

American Towman Media Headquarters 7 West Street, Warwick, NY 10990 800-732-3869 or 845-986-4546 E-mail: Publisher: dortiz@towman.com Editor-In-Chief: scalitri@towman.com Editor: bdooley@towman.com AT’S Digital Edition: itowman.com AT’S Website: americantowman.com AT’S Weekly: towindustryweek.com ATTV: americantowmantv.com Copyright ©2016 American Towman Magazine is published 12 times a year by American Towman Media, Inc. Subscription: $50–1 yr; $95–2 yrs • US $65 and $105 • International Editorial Policy: the act of mailing or delivering a letter or article to American Towman Magazine, shall constitute permission to publish that letter or article or any portion thereof. American Towman Magazine reserves the right to edit any and all material submitted.American Towman Media does not test or review products submitted for inclusion in its publications. All included information, specifications and abilities are as claimed by the equipment manufacturer who is solely liable for any defects or misrepresentations in its products.

‘Tow Tank’ at Tow Expo Dallas

You’ve likely seen or heard about “Shark Tank,” the ABC television show where budding entrepreneurs pitch their ideas to a panel of investors. Now you’ll have a chance to do the same with your ideas to improve towing and recovery.

“We want the towers that have ideas, inventions and business plans—but don’t have the money or contacts or knowledge to get them going—to bring those ideas to the Tow Expo International,” said Matt Manero, CEO of Commercial Fleet Financing.

Towers who enter their ideas into the Tow Tank will be heard and voted on by four judges, including Manero.

As of press time, the first-place prize for winning over the Tow Tank judges was a minimum of $5,000, furnished

by CFF, and one year of business advice from Bethany Williams, a global marketing, branding and small business expert.

You can submit your video entry at cffnationwide.com/towtank; 10 entries will advance to do a live pitch to the judges during Tow Expo Int'l on Aug. 4-6 at the Arlington (Texas) Convention Center. For details, call Sarah Burnett at 972-247-8447, Ext. 10.

Towman Violated Campaign Rules

Investigators said Advantage Towing, San Diego, Calif. owner Aymen Arekat laundered illegal campaign donations to three different candidates in the 2012 mayoral election.

The investigation showed Arekat, who had contracts with the city, donated the maximum $500, and had his employees do the same with the understanding he would reimburse them—which he did.

Advantage Towing’s contract with the city is under review.

Source: cbs8.com.

8 • June 2016 - TOWMAN.COM

AT Shows Roll On, Victorious

The American Towman ShowPlace-Las Vegas delivered its largest crowd in its four-year history last month, leaving exhibitors and tow bosses marveling at AT’s run on the tow show tables.

Tow business owners flew in from all over the country to interact with more than 140 exhibitors, recovery demonstrations, conference educators, and then revel at AT’s Centennial Celebration, the show finale. Tow

Industry Week, the event-conference venue of the show co-sponsored by TowIndustryWeek.com and American Towman Magazine, featured six conferences and 20 seminars.

Next up is towing’s premier summer show in Dallas, Texas, Tow Expo Int’l, Aug. 4-6. For years held in San Antonio, attendance at the Arlington Convention Center is expected to rank second among all industry tow shows for the year.

Bid Process

Canceled in Kentucky Tow companies in Anderson County, Ky., cried foul recently when the fiscal court solicited bids for a contract that would end the rotation system. The companies claimed the equipment requirements allowed only one company, Carey’s Towing, to bid.

“The equipment list is exactly what Eddie Carey has got,” said Doug Smith, owner of Smith’s Towing in Florence.

Judge-Executive Orbrey Gritton insisted that nothing was done to benefit Carey, who happened to be a contributor to Gritton’s campaign when he ran for office. Gritton ordered the bid process canceled.

Source: theandersonnews.com.

Judge-Executive Orbrey Gritton.

Kyforward.com image.

...We want the towers that have ideas, inventions...

Judge Tosses Overtime Complaint

A Chicago, Ill., federal judge has ruled against a group of towmen attempting to collect overtime pay they claimed they were owed under federal law from a Chicago tow operator.

Judge John J. Tharp Jr. issued an opinion on a putative class-action complaint three towers filed. The drivers argued they should have been afforded protections under the federal Fair Labor Standards Act. Tharp said the plaintiffs sued under the wrong law; since they were regularly dispatched to jobs across state lines, he said the federal Motor Carrier Act governed their employment, not the FLSA. Source: cookcountyrecord.com.

AAA Taken to Court Over ‘Threats’

A Superior Court judge ruled recently that AAA of Northern California, Nevada and Utah used coercive and misleading language in a settlement offer that many of its tow companies perceived as a threat.

Judge Barry Goode told AAA it would have to rewrite the language of a contract addendum to settle a 2013 class-action suit against AAA. Providers testified they’ve been threatened with retaliation for joining the suit.

“There seems to be a power imbalance here,” Goode told AAA. “You are not entitled to coerce people into giving up their rights in a class-action suit.”

Source: mercurynews.com.

TowShow.com Work the non-traffic side–Stay Safe!

Topel Named Tow Woman of The Year The Women of Towing & Recovery Association of America has selected WTRAA President Michelle Topel, co-owner of Topel Truck Center in Lake Mills, Wis., as its 2016 Tow Woman of the Year.

“Michelle has dedicated her strong leadership skills in a myriad of service positions within the towing industry,” a WTRAA statement said. “Her dynamic personality makes her a strong motivator and encouragement to other women in the industry.”

Topel owns Topel Truck Center with her husband Shawn, which Michelle Topel (left) receives the Tow has been in business for 24 years.

Woman of the Year award from Gay “She has been a best friend, Rochester. Submitted photo. wife, mother, business manager and one who handles all these tasks with grace and proficiency,” Shawn said.

Topel was awarded the honor by a selection committee of past recipients Gay Rochester, Joanne Blyton and Cynthia Martineau.

Source: wtraa.org.

550-plus Cars Towed after Flooding The Houston (Texas) Police Department towed more than 550 abandoned vehicles through its SafeClear program during recent flooding.

Mayor Sylvester Turner said there’s not much the city can do to relieve flood victims whose cars got towed.

Turner is calling on towing companies to consider the circumstances Abandoned cars in Houston after flooding await of those who lost everytows. Houstonpublicmedia.org image. thing in the flood and didn’t have a choice in where to put their cars.

“No one is taken advantage of. I don’t want that to happen,” Turner said. “But these are private companies, private businesses. But, you know, we’ll certainly take a look at it.”

Source: houstonpublicmedia.org.

TOWMAN.COM - June 2016 • 9

New Technology Spreader Bars

S

avatech’s new-technology Spreader Bar is designed and engineered to meet the challenges of today’s recovery professional using Sava’s “safety through innovation” concept. The fivepiece Spreader Bar includes components that can be stored in any truck compartment, while being easily assembled in the field for use. This design aids in protection and storage to keep operators off the top of the vehicle limiting fall hazards.

The bar is designed for rapid and convenient assembly. Carrying handles are provided on all components to move them with ease to the assembly location. Assembly pins are permanently attached to the fittings to eliminate loss in mud and snow, and keep them right where they are needed. For additional safety, the pins also have hairpin clips tethered directly to the handle.

To aid in assembly the new tech design uses feet,

or kickstands, so the parts stand independently. This allows a single operator to slide the components together and place the pins. The complete assembly design provides a level of safety to the operator by reducing component weight and the body stress of lifting, moving, and aligning components to complete the assembly.

Veer angle indicators are provided for the top sling connection points. These numeric strips work in conjunction with angle indicator arrows on the shackle to take the guesswork out of rigging. The operator will know the accurate veer angle and in turn the lifting capacity of the bar during use. This feature keeps the bar from being used at a bad veer angle or over the working load limit.

The rated capacity using a 45-degree top sling angle at 110” is 30,000 lbs.

The bar is manufactured in the USA and is made in accordance with ASME B30.20 BTH-1 Standard assuring quality and safety.

Savatech.com Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 11

Mentored by AT Expo Networking Key to Malik’s Success

Universal Towing’s 1983 Kenworth W900 with a 25-ton Century 925 SDU.

by Brendan Dooley

I

n Baltimore, Md., in the shadows of the American Towman Exposition, one local tower credits the annual goings-on inside the Baltimore Convention Center—and American Towman Magazine—with showing him a path to success in the towing industry.

Malik Stuckey, owner and founder of Universal Towing, said he got into the business because he saw a need in his area for towers with superior service. His own older Ford Taurus had let him down more than once, and he became familiar with area tow companies from the customer’s viewpoint.

Often, the ETAs were several hours except for a few.

That’s when he decided to get into towing—without having worked at another tow service first.

“It was kind of a closed market then (in the early 2000s) for non-experienced towers,” he said. So he set out to build a business his own way and began with a ridealong with another towman.

12 • June 2016 - TOWMAN.COM

Tow boss Malik Stuckey.

“I started getting American Towman magazine when it was recommended by that tower,” Stuckey said.

The soon-to-be-former salesman also knew that trade shows are important in business and learned about the American Towman Expo right in his own town.

“I’ve been going to American Towman shows for about 16 years; since before I even started the business,” he said. “For two years I went to American Towman shows in planning my business. That’s where I came in contact with the important people who helped me out, like [AT seminar presenter] John Borowski, Gary and Donna Coe, Jeff and Michelle Godwin—I’ve been mentored by all of them.

“John Borowski taught me about understanding your police contracts and working with the government in his seminars. … From that, after eight years of fighting with my city, I was among the first to be awarded an actual contract. Before that, for 36 years, there were no contracts here.

There was no bid process, nothing.”

Stuckey said Universal Towing was the first contracted African-American towing company under Baltimore’s new contract system. In an

effort to pass along what he’s learned, he created the African American Towing Association in 2010 to help minority-owned companies get municipal contracts.

He also credits seminars by 2015 Towman of the Year Bill Johnson and AT Operations Editor Randy Resch with showing him how to build relationships in local government and with police departments.

“I’ve followed all their steps and that’s enabled me to get where I am,” Stuckey said. “The Coes and Godwins helped me understand the numbers and the business side of towing. I still remember Michelle yelling at me during a tow show that ‘a customer is only a customer if they pay you!’ I had a lot of large accounts at the time that weren’t paying. I was scared to lose them as a customer and she said, ‘They’re not a customer if they don't pay you.’ ” Stuckey said some of the best advice he got in overall business was from Gary Coe. “He always told me, ‘Don't be

14 • June 2016 - TOWMAN.COM

afraid to be different. Everyone has the same trucks, the same problems and lose the same amount of money,’” Stuckey said. One way to be different he took from Coe is running gasoline trucks.

“It’s worked out to be cheaper than diesel, and its easier to get mechanics because its only gas,” he said.

“I’ve built very strong ties through the shows.” Stuckey said that the networking is the biggest factor in attending a tow show. You’ll get to meet towers “from New York to California,” as well as those local towers you work too hard to meet.

“My best advice for towers at a show is to make the time for the business side of it and get to the early seminars,” he said. “There will be at least one seminar that will make you more profitable. … I still go to seminars every year. Even if I’ve been to one the year before, I’ll go again and see what's different and get new insights.

“And the breakfast outside of the seminars is where the networking happens. I’ve built relationships with some of the biggest towers in the coun-

try, just sitting at a table eating eggs and potatoes and drinking coffee. That breakfast is so important … and when you go to a seminar before the show floor opens, you’ll have all the ammunition you need before the show even starts.”

He said the tow show is more than looking at pretty trucks. “You can learn how to get profitable, how to finance your truck—and then buy it on the other side of the show floor.”

Stuckey’s top tips for attending a tow expo are: • Don’t underestimate the seminars.

• Don’t just look at the pretty trucks.

• Take advantage of the time away and network.

• Take your time at each one of the booths—you never know when you’ll need one of those items.

Starting Out

In the beginning, after saving startup money for a year, Stuckey said he was turned down by 29 banks in

continue to page 22

In Defense of Defensive Weapons

by Randall C. Resch

S

ince 1997, I’ve written on survival topics of carjacking, road rage, anger management, conflict resolution, armored vests for towers, towers and guns, and heightened awareness when happening upon the suicidal. Thinking defensively is essential for towers in dealing with the motoring public.

The world is full of social outcasts, those who fail at social graces, lack interpersonal skills and rule their world by instilling fear in others. Whatever the reasons, they fail to play well with others and make others victims of violent crimes.

In June 2015, AAA Battery Technician Raymond Zabala III was providing member service in a quiet Pico Rivera, Calif., residential neighborhood. In an instant and without provocation, a transient stabbed Zabala in his neck with a knife, inflicting fatal wounds. The suspect fled on a bicycle and Zabala died at the scene. The suspect was captured days later.

On the heels of Zabala’s death, I spoke with towmen and tow company owners who asked me about towers carrying defensive devices (pepper spray) for personal protection. Based on just the Zabala situation, it’s a kneejerk reaction. However, based on the overall work we do, there’s always a possibility that towers may be attacked for simply doing our jobs.

The towing and recovery industry is dangerous, and not just in the actual process of towing someone’s car. In today’s society we face the potential of being car-jacked, robbed for cash, attacked for repossessing or impounding someone’s car, or even just being in the wrong place at the wrong time. We have a right to defend ourselves if attacked, but that right comes with responsibilities. First, you need to know:

16 • June 2016 - TOWMAN.COM

A U.S. Army military police officer is sprayed with pepper spray during training at Fort Bragg, N.C. If under attack on the roadside, don’t expect your assailant to wait as patiently for you to spray them from a safe distance.

• Do local laws prohibit arming ourselves?

• What is company policy/procedure on weapons?

• What do agency contracts and/or club agreements say regarding weapons?

• Do you have relevant training or certifications to carry?

• When is use of defensive tactics/weapons justified?

In setting up any form of defense, one must first recognize the threat of pending danger. Most people (including towers) aren’t trained in recognizing a physical attack before it happens, especially where street thugs and violent people typically use an element of surprise against their victims.

In May 2002, California Freeway Service Patrol Operator Brian Naylor, 23, stopped on his highway beat to evaluate a disabled vehicle stopped on the side of Oceanside’s southbound Interstate 5.

Brian made routine contact with a motorist and determined nothing wrong with the vehicle, subsequently asking the irritated driver to move his vehicle off the highway.

As Brian returned to his tow truck, the motorist opened fire with an auto-

matic handgun, striking him with as many as six shots. The suspect ran across eight lanes onto Camp Pendleton where he was shot and killed. Brian miraculously survived. This situation was unprovoked and without warning.

Would there have been time to respond to this deadly threat in a defensive mode?

In other cases, towers have been in the process of transporting intoxicated customers and their vehicles when they were attacked.

Ours is an industry where violence is present.

From the company’s viewpoint, there’s great liability in allowing employees to carry weapons (of any kind) within the workplace. Some owners claim that company insurance providers don’t insure their use.

Training is key to proper and effective use of defensive devices; there is a cost factor associated with training and application. Who should be saddled with purchase, training and maintenance of pepper spray devices? Should they be part of an employee’s Personal Protective Equipment?

From the driver’s viewpoint, it’s scary responding to calls at all hours. A tower from Phoenix, Ariz., told me, “I’m

scared to take calls in the bar district downtown,” and a tower from Riverside, Calif., said, “Being able to carry pepper spray would [help] my being uneasy when I go out on night calls.”

Does carrying pepper spray make sense when perceived threats come from street people or intoxicated persons who see towers as easy cash targets, or simply to “get involved,” because they see towers towing someone else’s car during repossession and private property impounds?

Pepper Spray 101

Pepper spray isn’t the answer to all scenarios. Depending on type of spray deployment (spray, stream, gels), the effective range is approximately 6’ to 8’. In that kind of “close combat,” that range is potentially only effective if you’re first aware an attack is imminent.

Five downsides in using pepper spray: • Location of carry must be readily available for immediate use.

18 • June 2016 - TOWMAN.COM

• The spray or product may miss its intended target.

• The product may have little to no effect on the target, especially those who are extremely high on drugs, excessive anger, alcohol or any combination of them.

• The effective range means the adversary will be extremely close— close enough to grab you.

• Wind or circumstances could result in you being sprayed.

While there are potential downsides, practicing with mock spray devices (under simulated attack) brings confidence in knowing just how effective spray can be. There’s a bottom line to using pepper spray: getting away after the spray.” After you’ve sprayed someone with pepper spray, it may not take the fight or aggression from their attack.

Running away from an aggressor doesn’t suggest weakness; it makes sense to survive an attack by putting distance between you and the aggressor. Staying outside the assailant’s immediate reach is smart: common

thugs carry a full complement of weapons designed to hurt and kill.

You have the right to defend yourself.

In all instances, the key to survival is one’s ability to remain calm. There are too many dangerous events to potentially cause you harm; your ability to recognize threat or pre-think immediate defense could be the difference between life or death. Techniques to know: • Learn to quickly evaluate potential threats.

• Always be aware of your surroundings and know your location.

• Gut feelings don’t lie; if it feels wrong, withdraw and evaluate.

• Never threaten, bully or intimidate; don’t be the aggressor.

• Understand that being sprayed may escalate the opponent’s anger.

• Have an escape route.

• Never get backed into a corner.

• Be wary of persons flagging you down, whether for directions, a light or a pretty girl with a flat.

Think: “Is this a set up?”

In September 2015, Anthony Alexan-

der stopped to assist a female motorist near Detroit, Mich., who allegedly flagged him down. When the tower exited his carrier, he was immediately attacked by two males and shot in the stomach.

He was able to get away from his assailants and drove his carrier a short distance, but crashed into a service station wall. He subsequently died of gunshot wounds; street robbery was alleged to be the motive.

Be Smart

There are too many motives to list that can lead to street-side attacks; be smart about your own personnel safety.

Knowing your location is most important in getting help should you need it.

It’s equally important that company dispatchers keep close tabs when towers respond to nighttime calls. Dispatchers should monitor how long drivers have been on scene or when they’re sent to questionable parts of town.

When I was 18, I was doing a sling hook-up on a private-property impound. From the darkness, a naked party freak wielding a butcher knife chased me around the tow truck. As fast as he scared the proverbial ---- out of me, he disappeared into the darkness.

Although I called for help, dispatch didn’t answer for 10 minutes—I later learned that our dispatcher was having a smoke break. I realized then how vulnerable I was as a towman.

Life hasn’t changed, and the fact remains that you are responsible for your survival. Always consider where you might retreat when a threat arrives.

Remain calm and consider that if it comes down to a vehicle owner’s psychotic demands to liberate their vehicle in exchange for not hurting or killing you; let the vehicle go and live for another day. Defensive weapons like pepper spray have pros and cons, and their results are limited.

Nothing beats being smart, calm and aware.

Operations Editor Randall C. Resch is a retired California police officer and veteran tow business owner, manager, consultant and trainer. He writes for TowIndustryWeek.com and American Towman, is a member of the International Towing & Recovery Hall of Fame.

Email Randy at rreschran@gmail.com.

20 • June 2016 - TOWMAN.COM

Honk Creates Tower Advisory Board Honk Technologies (joinhonk. com), a non-membership towing and roadside service, recently created a Partner Advisory Board comprised of owner/operators. The company also announced its network surpassed 47,000 trucks.

The Partner Advisory Board brings together towers and Honk executives to exchange ideas, advocate for the industry and shape Honk’s programs.

Updates from the group will be at honkforhelp.com/partner-advisoryboard/.

The 2016 Partner Advisory Board members include Hiten Bhatpuria of Annihilator Customs in Austin, Texas; Joe Campanella of C&C Roadside Assistance in Richland Hills, Texas; Kenneth Holmes of Call Charley Roadside Assistance and Locksmithing in Upper Marlboro, Md.; Mark Mitchell of Brent Air Towing in Los Angeles, Calif.; and John Olmo of Chris J Towing in West Orange, N.J.

• Easy-access engine compartment, with 45-degree tilting cab.

In Memoriam: Tania Gonzalez Tania Gonzalez, VP of Operations at Specialty Vehicle & Equipment Funding Group, passed away on April 9. The company said she was an original member of the Specialty Vehicle team and instrumental in its growth and success.

“Her drive, professionalism and expertise in commercial financing helped make Specialty a premier lender in the industry,” the company release said. “In a financing career spanning over 17 years, Tania touched the lives of many of her co-workers and always worked to make those around her better. We will miss her dearly.”

She is survived by her partner, Isabel, mother, Anna, and relatives and friends.

Chevy Low-Cab Forwards Start at $41k Chevrolet Commercial Vehicles (chevrolet.com/commercial) announced pricing for the low-cab forward medium-duty trucks – the brand’s newest entry into the commercial vehicle market.

Pricing for the trucks with gasoline engines will start at $40,900. Pricing for trucks with diesel engines will start at $48,375 (not including tax, title, license and dealer fees.)

The new trucks are offered in regular- and crew-cab body styles, with either a 6.0L V-8 gas engine, 3.0L turbo-diesel engine, or 5.2L turbodiesel engine, all with six-speed automatic transmissions.

Features of the seven new models—Chevrolet 3500, 3500HD, 4500, 4500HD, 4500XD, 5500HD, and 5500XD—include: • Wheelbases from 109” to 212”.

• GVWRs from 12,000 lbs. to 19,500 lbs.

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 21

EXPO GROWS BUSINESS continued from page 14 Universal Towing’s Freightliner M2/Century rollback.

getting financing. So he kept saving and researching and the next year went to another Baltimore show.

“When I didn’t get financed, I spent the next year continuing to save and I read every single article in American Towman—I’m a student of towing and I’ve been taught the business by American Towman.

“I met a leasing agent at the AT Expo. I’d been turned down 29 times, but met MPH Vehicle Leasing face-to-face at Baltimore and showed them my two-year plan to get profitable in person.”

He credits that face-to-face meeting with getting him over the hump—that plus using a lender who understood the towing industry.

“Now I use Santander Bank (formerly Sovereign) ,” after

22 • June 2016 - TOWMAN.COM

meeting their reps at the show, he said. “I buy most of my trucks from Purpose Wrecker, who I met at the Expo, and do a lot of business with them including through their online site. …

“If it weren’t for the American Towman Baltimore Tow Expo, I never would have made those connections. … I wouldn’t be successful in this business.”

Other important connections to his business are the motor clubs.

“I met all the the auto club reps in Baltimore; I’ve dealt with Agero (formerly Cross Country), Pinnacle (formerly CoachNet), Allstate, GEICO and all the auto clubs.

“The tow show made it simpler for me to talk with all the reps and meet with them, build relationships, get pizza with them and so on, and set up the foundation for my business in the beginning with the motor clubs,” Stuckey said.

The Expos are still an important piece of his motor-club business.

“Whenever there are problems during the year, the Expo is where [the motor-club reps and I] can sit down and talk about any troubles and close any loose ends,” he said.

Even now as an experienced tow boss nearing his third decade of tow ownership, Stuckey still finds circumstances where he needs outside advice.

“I still call John Borowski a few times a year in urgent situations. It’s always great to lean on someone whose been there and done it before,” Stuckey said.

“I’ve been shaped and molded by American Towman.”

Pete, Kenworth Get Allison TC10 PACCAR (paccar.com) started an engineering program with Allison Transmission to release the fully automatic Allison TC10 in the latest PACCAR models. The TC10 transmission will be offered in Kenworth T680 and T880 and Peterbilt Models 567 and 579 with both PACCAR and Cummins engines.

Offered with 10 forward speeds and two reverse, the TC10 uses a patented torque converter and twin counter shaft design. It is designed for tractor configurations to optimize performance and fuel economy with uninterrupted power shifting in all ranges. *** PACCAR also recently opened a PACCAR Parts distribution center in Renton, Wash., to service dealers in the Northwestern U.S. and Western Canada. The new 160,000-sq./ft. parts distribution center is almost three times the capacity of its predecessor.

24 • June 2016 - TOWMAN.COM

CTTA Names 2016 Chappel Leaders The California Tow Truck Association will honor the 2016 inductees to the Rich Chappel Industry Leaders at the Western States Tow Show in San Diego, Calif., on Oct. 15.

The 2016 inductees include Frank Andrews, Atlas Sierra Towing; Evelyn Harden, Jim’s Towing; Earl Peterson, Phil’s Automotive & Towing; Pat Sweeney, Alviso Towing, Pat’s Lien Services; Donna Bookout-Coe, Highland Towing, Speed’s Towing, Fleet Sales West, Coe Consulting; Bill McCarty, McCarty & Sons Towing; Harold Present, Crescenta Valley Towing; Leon Ginn, Doc’s Towing; Glenn Neal, Vacaville Tow, Truck Body Sales; and Harry Saehlenou, Anaheim Fullerton Towing.

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 25

Rush Truck Centers Invest, Expand

TowWeek.com 26 • June 2016 - TOWMAN.COM

Rush Enterprises (rushtruckcenters.com), which operates the largest network of commercial vehicle dealerships in North America, invested in current facilities and expanded services throughout its network, now operating in 21 states.

Since January, the company has made the following enhancements: • In Ohio, the Columbus East and Columbus West facilities, in the company’s Navistar Division, were combined to create Rush Truck Center-Columbus.

The location includes 42 service bays and more than $2 million in parts inventory and represents International.

• Also in the Navistar Division, Rush Truck Center-Champaign (Ill.) has moved to a facility with 20 service bays, two-hour diagnostics, DPF cleaning and hundreds of new and preowned International trucks in stock.

• In the company’s Peterbilt Division, Rush Truck CenterOdessa (Texas) has moved to a new location that’s twice the size and includes 24 service bays.

• Rush Truck Center-Denver (Colo.) moved to a new complex with 51 service bays, which includes three natural gas bays, 21 collision center bays and a paint booth.

• The company opened Rush Truck Center-Bowling Green (Ky.) with RushCare Xpress Check capabilities and is certified for MX, CAT, Cummins and Allison.

• A major renovation was completed at Rush Truck CenterWhittier (Calif.), expanding the size of its parts warehouse and adding 10 new service bays (for 28 total including four dedicated for natural gas vehicles) and one wash bay.

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 27

Crash and Burn

by Jim “Buck” Sorrenti

Specialized equipment and veteran crew equals a successful recovery Trailers loaded for transport.

Burnt up tractor with rear axle in foreground.

28 • June 2016 - TOWMAN.COM

B

rothers Dale Sheridan Norberg Jr. and Shawn Norberg manage and operate Norberg’s Towing Service in Green River, Wyo. Their parents, Dale Sheridan Sr. and Elaine, established the family business in 1967 as the I-80 tunnels were being built.

Last July, the Wyoming Highway Patrol called Norberg’s to help reopen I-80 after an oversized load crashed and burned.

Sheridan Jr. responded in “Big Orange,” their 1983 Peterbilt/ Holmes 750 (read more about this rig in the June 2016 issue of AT). Shawn was in “Eagle,” a 1998 Freightliner FL112 with a Don Hines bed and a Zacklift.

Eagle truck getting ready to leave the ditch after pulling trailer close to exit.

“I responded with Eagle the first night to haul the burned semi out of there with an attachment I built. We mounted this bed ourselves,” Shawn said.

“Nobody was hurt. The driver blew a steer tire and hit the bridge putting the shaker down below,” Sheridan said. “At the time, we didn’t have any idea how heavy this was. Ended up the trailer was 110,000 pounds. This was new and in transit with a value of $325,000.

“We had a skidsteer to build a road into the screen plant. We had to make a road so we could get into that area and back out. We had a lot of

This was the first time we ever had to hire a crane.

Big Orange and Bulldog working in tandem to pull up trailer.

unhappy people when we closed this road the next day. One even turned in a complaint late in the day that we were blocking the road.

Guess what—the road stayed closed.”

“I went out the next morning with Eagle and decided the ‘Bulldog’ would be better for lifting weights out of the hole it was in,” Shawn said.

Bulldog is their 1980 Peterbilt with a Wreckers International 50-ton on the back.

They also hired a 35-ton off-road crane from Western Trucking. “[The crane] was needed to move the boxes and help position the trailer,” Sheridan Jr. said. “It was also left in the hole just in case we needed 30 • June 2016 - TOWMAN.COM

Big Orange and Bulldog working under and around low bridge to position wrecked trailer on roadway for transport with help of a tandem axle converter dolly built by Norberg’s.

some lifts while pulling the trailer out. This was the first time we ever had to hire a crane. As you can see the road we were using was very narrow and we had bridges in the way that were only 14’ 8”. The crane was also used to lift the boxes out and set the boxes on a flatbed trailer.”

Sheridan Jr. operated Big Orange and Shawn ran Bulldog and Eagle.

They put a tandem-axle converter dolly under the front of the trailer.

“The dolly is something we built,” Sheridan Jr. said. “The main unit that pulled the trailer out was Big Orange. It was rigged with two two-part lines. We used the Bulldog and Eagle down in the hole because they have walking beam suspension to get up and down the road we put in.

“The Bulldog was brought in for backup being that it was shorter and wasn’t needed until the trailer bottomed out coming over the ridge.”

For the most part, they weren’t positive of the weights they were dealing with. The rear of the trailer had four axles under it and they knew that the boxes were almost 26,000 lbs. each, but had no idea about the trailer.

“We found out later that the whole unit was about 110,000 pounds, so the trailer part was about 60,000. During the lifting of the trailer down in the hole, the crane scales were at about 32,000 when lifting the back so we could cut out the loose axle,” Sheridan Jr. said. “Once we got it back up out of the hole, Western Trucking hauled the trailer away.

“What was nice was that it was insured by Great West Casualty and we were paid within a week.”

Jim “Buck” Sorrenti, a longtime editor of American Towman, has been our field editor for the past few years. He is a freelance writer and photographer with more than 40 years of experience covering motorcycle, hot rod, truck and towing culture. He writes weekly for TowIndustryWeek.com.

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 31

Isuzu, Spartan Team on F-Series

Isuzu Commercial Truck of North America (isuzucv.com) selected Spartan Motors (spartanmotors.com), producer of Isuzu’s N-Series trucks, to manufacture the company’s new line of F-Series medium-duty trucks unveiled this spring.

Spartan designs, engineers and manufactures specialty vehicles and

partnered with Isuzu in 2011 to produce the gasoline-powered N-Series trucks. The two companies have expanded the partnership to include the Class 6 F-Series, which is slated for release in 2017.

Spartan has begun construction of an 85,000-sq./ft. plant at its headquarters in Charlotte, Mich., to assemble Isuzu cabovers for the North American fleet market.

ECCO Appoints Global Marketing VP ECCO Safety Group (eccogroup. com), a world leader in safety and warning products, named Kevin Chapman as its VP-Global Marketing.

He will be responsible for the expansion of ESG’s digital presence and long-term brand strategies.

He comes to ESG with more than 20 years of experience in marketing, sales and product management along with global management experience.

“We conducted an international search as we sought out the mostqualified candidate for the position,” said CEO Chris Marshall. “Kevin will bring a wealth of knowledge with a professional background that is rich in digital innovation.”

TowWeek.com

32 • June 2016 - TOWMAN.COM

AD INDEX

June 2016

AAA Access Tools Advantage Funding Agero Akins Body & Carrier Sales Allstate Roadside Services American Wrecker Sales Atlanta Wrecker & Carrier Sales Austin Hinds Motors Austin Insurance AutoReturn AW Direct B/A Products B & Z Sales Beacon Software Chase Insurance Agency Chevron Commercial Condor CRASHFILM Crouch’s Wrecker Equip. & Sales Dan-Am/Sata Spray Equipment Danco Daniel’s Wrecker Sales DewEze Don Jackson Carrier & Wrecker Dual-Tech Wreckers & Carriers Dynamic Towing Eq. & Mfg. East Penn Truck Equipment ECM Performance Elizabeth Truck Center Equipment Sales & Services Florida Wrecker Sales Freightliner G. Stone Motors GEICO

Page# 59 93 43 13 79 49 N 102 S 104 S 99 M 99 31 21 17 S 101 46 S 103 92 32 26 87 W 100 48 20 38 71 83 41 27 25 47 N 99 S 101 7 N 100 107

34 • June 2016 - TOWMAN.COM

To receive free information on products and services from our advertisers go to www.TowExtra.com

Page# Ginn Carrier & Wrecker Sales 43 GPS PRO 97 Hale Trailer N 103 I Tow In 24 IGTC 25 In The Ditch Towing Products 35 Insurance Auto Auctions (IAA) 27 Integrated Vehicle Equipment 44 Intek Truck Equipment/Leasing 25 Isuzu 2 Jerr-Dan Corp.

108 Kavanaugh’s Towing Equip.

M 100 Landoll Corp.

44 Lift & Tow 47 Lodar USA 24 Loganville Ford 88 Lynch Chicago 33 Manufacturer Express 45 Matheny Motor Truck 63 Matjack Jumbo Safelift 42 McMahon Truck Center M 99 Miller Industries 4, 5 National Automobile Club 38 Nation Safe Drivers (NSD) 46 New England Truckmaster N 99 North American Bancard 10 Nussbaum Equipment N 101 OMG National N,M,W 104, S 99 OnlineParkingPass 20 Pacific General Insur. Agency M 101 Performance Advantage Company N 100 Phoenix USA 40 Pinnacle Motor Club 89 PowerBilt Wrecker Mfg. 45 Progressive Commercial Auto Insurance 67

Page# Quest Towing Services 40 Quick Draw Tarpaulin 26 Recovery Billing Unlimited 26 Recovery Specialist Ins. Group (RSIG) 91 Renew Truck Body N 101 Rick’s Auto Sales 22 Road America 14, 24 Safety Vision 19 Santander Bank 23 Santiam W 102 SavaCOMM 91 Savatech 29, 50, 81 Sea Crest Insurance Agency W 99 Select Truck & Equipment M 101 Smyrna Truck Center S 100 Specialty Vehicle & Equip. Funding 39 Steck Mfg. 38 Sun Country Trailers M 100 Superwinch LLC 18 TLC Truck & Equipment S 103 Tow Industries W 101 Towman Hero Award N, S, M, W 104 TowMate 88 Triple K Industries 20 Truck Body Sales W 100 USAC/MD 71 Utility Trailer Sales S.E.TX W 101 VTS Systems W 99 Vulcan 15 Warn Industries 41 Western Truck Insurance 32 WorldClass Insurance Services W 103 Worldwide Equipment 36, 37 Zacklift International 48 Zip’s Truck Equipment 34

App to Build a Peterbilt 579 Peterbilt (peterbilt.com) customers and enthusiasts can build their own Model 579—choosing from a range of specs, colors and configurations—with a new, free app available for iPads through the Apple App Store, Peterbilt Motors Co. recently announced.

Users can choose a truck or a tractor, a day cab or pick from a full line of sleepers, hood lengths, exterior colors and bright packages, powertrain and other key components. The full range of fairings and closeouts are available to build Peterbilt’s Model 579 EPIQ. Once the trucks are built, the app allows them to be saved or e-mailed. A similar version of the Model 579 configurator app is available on peterbilt.com.

New F150 Gets 10-Speed Auto Ford (ford.com) launched its 2017 F-150 with an allnew 3.5L EcoBoost engine and 10-speed transmission.

The second-generation 3.5L EcoBoost engine will provide 450-ft./lbs. peak torque (up 30 ft./lbs.), remains the only truck in its segment to offer a twin-turbo V-6 gasoline engine, according to Ford.

The all-new Ford-built 10-speed automatic transmission is claimed to deliver improved acceleration and performance compared with previous six-speed automatics.

38 • June 2016 - TOWMAN.COM

continued from pg 38 Three overdrive gears and a wider ratio span enable lower-numerical rear-axle ratios to help improve fuel efficiency at highway speeds, while maintaining best-in-class towing.

The 10-speed transmission uses advanced materials and alloys to save weight, and it is the first Ford gearbox that does not use cast iron components. More than 20 patents are approved or pending for the powertrain combination.

Ford announced earlier this year that it will invest $145 million to upgrade its Cleveland Engine Plant to support production of the new engine. An additional $1.4 billion is being invested at Ford’s Livonia Transmission Plant to build the 10speed transmission.

The 2017 Ford F-150 goes on sale this fall.

USAC/MD Raises $13,200 for Survivor Fund The Ninth Annual United States Auto Club/Motoring Division Golf Classic raised $13,200 for The International Towing and Recovery Hall of Fame and Museum’s Survivor Fund, according to the museum.

The event was held during the Professional Wreckers of Florida show in Orlando.

“USAC/MD is proud of the generosity of the golfers and sponsors, who over the years have faithfully supported the Survivor Fund”, said Matthew Miller, USAC/MD Golf Classic chair. “This year helped us reach just over $100,000 in donations to the Survivor Fund. We are so thankful to everyone for making the Golf Classic such a successful event.”

“We are strongly committed to this cause and will continue to sponsor this tournament each year,” added Staley Cash, president of USAC/MD. “We appreciate the continued support from all our industry friends.”

Source: internationaltowingmuseum.org.

40 • June 2016 - TOWMAN.COM

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 41

Tow Women in Dallas

by Charles Duke

Women who play key roles in towing businesses are the focus of the Tow Women’s Conference at Tow Expo International, August 4-6 in Arlington, Texas. Key speakers include Amy Joann Messina Joanne Blyton Milstead, Joann Messina, Donna Bookout-Coe, and Joanne Blyton. All these women have played a major role in running tow operations and tow associations. Blyton was American Towman’s 2014 Towman of the Year. Donna Bookout-Coe Amy Milstead The Conference will feature individual seminars on issues that underscore the role of the woman in running, or helping run, a tow business. There will also be session led by the women’s panel, with a question and answer session.

Many women who have run towing businesses have done so with their marriage partner, some as daughters to the man who heads the business, and some as entrepreneurial endeavors on their own. The experience and insights of these women presenting at the Conference is invaluable.

One of the women who will share their experiences will be well-known tow industry veteran Donna Bookout-Coe. Bookout-Coe, who is president of Fleet Sales West in Woodburn, Ore., in addition to running two towing companies, says she is looking forward to the conference with her fellow sister towers.

“I greatly look forward to sharing my life experiences— and some hard earned lessons—with my fellow female tow women,” Bookout-Coe said. “As women, we tend to give our all to family and to our business—and put ourselves last—often at great cost to ourselves.

“In nearly 40 years in this industry I have learned that we not only deserve to make time and allowances for ourselves; but also it ultimately benefits all of those around us, family and our employees alike.”

Amy Milstead of The Milstead Group in Spring, Texas, feels that the conference will give women towing professionals a chance to interact, share ideas and be an experience that will lend to encouraging each other.

“This year’s conference should be exciting to all the women in the towing industry. It will be the place to network with your peers, encourage each other to achieve greatness and learn to balance work and life. It will be an opportunity to get recharged and just have fun with others.”

The Women’s Conference at Tow Show International will be a major event in the industry this year. Be sure to register early to be on hand for this special Conference.

42 • June 2016 - TOWMAN.COM

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 43

VIS Adds Clouser to Sales Vehicle Inspection Systems (vischeck.net) added Lori Clouser to its national sales team to enhance company growth through proactive sales and account management.

“Lori’s experience in sales, account management, and the transportation industry has made her a vital addition to Vehicle Inspection Systems,” said Mark Keegans, VP.

Daimler Opens New HQ Daimler Trucks North America (daimler.com) opened its new ninestory headquarters building on its corporate campus in North Portland, Ore. The total headquarters project required a $150 million investment by DTNA. The new corporate headquarters building merges DTNA employees currently located in offices separated by the Willamette River and to accommodate future business growth.

44 • June 2016 - TOWMAN.COM

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 45

IAA Partners with N.Y. DMV Insurance Auto Auctions now provides the New York State Department of Motor Vehicles with daily electronic file transfers of information. The files are associated with each salvage certificate of every vehicle IAA acquires by its insurance company clients in settlement of claims for damage or theft.

"Most importantly, this agreement will ensure increased transparency between the New York State DMV and IAA and reinforces our continued collaboration," said John Kett, CEO and president, IAA. "We are also proud to offer this streamlined process to our clients as it will save time and reduce costs.

These changes will continue to reinforce IAA's overall commitment to a healthy and responsible expansion of our industry."

In addition to delivering an electronic file transfer of the necessary data elements, the scanned images associated with each salvage certificate will be provided by IAA. All documents will be stored and maintained by IAA for one year and made available to the DMV upon request.

Source: IAA-Auctions.com.

46 • June 2016 - TOWMAN.COM

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 47

Texas Town Considers Ordinance Update Kyle, Texas, was considering at press time an existing wrecker ordinance that will address concerns over local preference, quicker collision clean up on the highway and safety.

Under the current ordinance, local preference is given to tow companies when it comes to cars and trucks.

However, this same preference is not given for heavy wreckers.

Council member Damon Fogley said the issue is that heavy-duty vehicles are “being towed outside of the city limits into Austin or San Marcos,” or other cities. He said those citizens are incurring increased costs as their vehicles are towed outside city limits.

The proposed ordinance would put a rotational list in place for com-

48 • June 2016 - TOWMAN.COM

panies the police call when there is a wreck along I-35. The ordinance, as it is written now, allows one wrecker company to tow multiple cars involved in one crash. That results in a delay in getting all vehicles off of the scene of collision, according to Fogley.

If the new ordinance is passed, towing company partnerships with the city may become safer.

Fogley proposed that the city discontinue doing business with any wrecker company that has employees, managers or owners who have convictions directly related to the towing industry.

Police Chief Jeff Barnett said he would invite all of the local towing companies to have a meeting so their perspectives and desires for the ordinance can be shared.

Source: haysfreepress.com.

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CAR CARRIERS – MANUFACTURERS

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74 • June 2016 - TOWMAN.COM

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$0=D502CDA4A

CAR CARRIERS – MFR.

CAR CARRIER DIST.

COMPRESSED AIR LINES

COMPUTER SOFTWARE

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+ 8B

CRASHFILM

CREDIT CARD PROCESSING

DISPATCH / MOTOR CLUB

ELECTRONICS

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EMERGENCY LIGHTS

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Work the non-traffic side–Stay Safe!

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EQUIPMENT FINANCING/LEASING

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TOWMAN.COM - June 2016 • 75

C256092 2>B6=:2;A L;.;02 =?<4?.:@ ";<D92142./92 ?2=?2@2;A .A6C2@ F<B 0.; A?B@A )6:=92 0B@A<:6G21 =.F:2;A @0521B92@ #<D 322 0?216A 0.?1 .002=A.;02 =?<4?.:@ .99 <? C6@6A B@ <;96;2 .A DDD @.;A.;12?/.;8 0<: 02C3

GPS

EQUIPMENT FINANCING / LEASING

$ )20B?2 K2E6/92

$.;B3.0AB?2?

INSURANCE

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C6@6A DDD 1?6C2?9<0.A2 0<:

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C6@6A DDD D?2082?6;@ 0<:

! $ 6@ 3.:69F

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INSURANCE

! # $ )6;02 =?<C616;4

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INSURANCE

! " $ *?.;@=.?2;0F 6@ <B? 82F A< @B002@@ D <B? 0962;A@ &=2; 0<::B;60.A6<; <; .99 92C 29@ 46C2 B@ @.A6@L21 A<D2?@ <:=2A6A6C2 I J (.A21 0.??62?@ <;A.0A <B? 8;<D9 2142./92 3?62;19F @A.33 .99 <? C6@6A DDD :FA<D.42;A 0<:

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LOCKOUT TOOLS

$ *<D2?@ D<?91D612

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C6@6A DDD .002@@A<<9@B@. 0<:

76 • June 2016 - TOWMAN.COM

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MUNICIPAL TOWING MGT.

! ! $ #.D 2;3<?02:2;A .42;062@ ;.A6<;D612 .?2 ?.=619F .1<=A 6;4 BA<(2AB?;H@ 9<46@A60@ @<9BA6<; A< @A?2.:96;2 16@=.A05 0<::B;60.A6<;@ ?21B02 .1:6;6@A?.A6C2 0<@A@ *< 92.?; :<?2 ./<BA 5<D A< /2 =.?A <3 A56@ 6; F<B? .?2. =92.@2 0<;A.0A !<5; <?<D@86 .A <? 2:.69 7/<?<D@86 .BA<?2AB?; 0<:

)5<.)+;<9-9

PARKING ENFORCEMENT

RADIO COMMUNICATIONS

ROLLING TARP SYSTEM

SAFETY PRODUCTS

! ! $ ! %% " , <9 796/9)4 >133 4)2- @6<9 ,91=-9: 469-.F+1-5; 796,<+;1=- :).- %0- ;14- 1; ;)2-: ;6 )++<9);-3@ 4651;69 ) 7967-9;@ 1: ,9)4);1+)33@ 9-,<+-, ;0<: 15+9-): 15/ ;0- 796F;)*131;@ 6. @6<9 +647)5@ 5315-!)9215/!)::B 796/9)4 -5)*3-: @6< ;6 ),, 5-> )++6<5;: >1;06<; ),,15/ ),,1;165)3 7-9:655-3 69 ;9<+2: 647)5@ 6>5-9: +)5 4651;69 ;0- )+ ;1=1;@ 6. ;0-19 ,91=-9: .964 ;0-19 +647<;-9 69 :4)9;7065- )33 69 =1:1; 65315-7)9215/7):: +64

( , ..-+;1=- ,19-+; +64 4<51+);165 1: ;0- 2-@ ;6 )5@ :).- :<+ +-::.<3 67-9);165 %0- <:- 6. ) :-+<9+644<51+);165 0-),:-; :@:;-4 )336>: @6< :;).. ;6 67-9);- 65 :+-5- :).-9 .):;-9 469- 796F;)*3@ ;0)5 -=-9 *-.69- %0- $)=) .<33 ,<73-?

0-),:-; :@:;-4 796=1,-: <7 ;6 <:-9: ;0- )*131;@ ;6 :7-)2 65 ) 791=);:1;- :-3-+;-, ,1/1;)3 .9-8<-5+@ > )5 @)9, 9)5/- 0-+2 6<; 6<9 5<4-9 6<: 21;: :;@3-: :63<;165: )33 69 =1:1; >>> :)=);-+0 +64 >692:4)9;-956;0)9,-9

' $ ) $# ' ! +%& % , "<1+2 9)> +65;15<-: ;6 /96> 1;: )*131;@ ;6 :-9=- +<:;64-9: *-;;-9 *@ 0)=15/ # $ ;0); )9- .<33@ +)7)*3- 6. 15:;)33);165: 9-7)19: 64*15- ;0-:- *9)5+0-: > 6=-9 "& #$ )+96:: 69;0 4-91+) "<1+2 9)> 796=1,-: 1;: +<:;64-9: >1;0 :<7-9* )++-:: ;6 9-7)19 .)+131;1-: >0-5-=-9 >0-9-=-9 5--,-, )33 69 =1:1; >>> 8<1+2,9)>;)97: +64

&+ % "! , %0- 46:; 9-+6/ 51A-, 1556=);69: 15 46*13- =1,-6 :<9=-133)5+- 796,<+;: (- 6..-9 ),=)5+-, =1,-6 9-+69,-9: )5)36/ )5, ! +)4-9): )5, 15;<1;1=- :6.; >)9- )33 69 =1:1; >>> :).-;@=1:165 +64

SCOTCH / SNATCH BLOCKS

TOOL MOUNTING

( & , 1: 73-):-, ;6 15;96,<+;0- F9:; 6. 1;: :466;0 9633 )336@ :5);+0 *36+2: 6):;15/ 6=-9:1A-, 0662: 15 +3<,-, :).-;@ 3);+0-: :466;0 9633 ;-+05636/@ 01/0 =1:1*131;@ 76>,-9 +6);15/ ;0-@ )9- *<13; ;6 >692 7-9 .694 <99-5; 6..-915/: 15+3<,- ); ;65 .69 967- )5 ;65 .69 967- ),- -?+3<:1=-3@ .69 $)=) *@ #-5.96- ;0-@ )9- )=)13)*3;6 )33 3-=-3: 6. ;0- 15,<:;9@ )*-3 796 /9)4: )=)13)*3- )33

$ "$ ! ( !& " # !+ , ! 796,<+;: )9- ,-:1/5-, ;6 46<5; ;663: -8<174-5; :).-3@ :-+<9-3@ 15 46*13- )7731+);165: '-9 :);13- E-?1*3- 46<5;15/ 67;165: 796 =1,- ;0- 46:; -.F+1-5; )++-::1*3:63<;165: .69 ;663: -8<174-5; (0-;0-9 5-> 69 15 :-9=1+- =-01+3-: ! 796,<+;: +)5 *- +<:;641A-, .69 15,1=1,<)3 5--,: 9-8<19-4-5;: )33 69 =1:1; 6<9 >-*:1;- >>> 7)+;66346<5;: +64

69 =1:1; >>> :)=);-+0 +64

TRAILERS

& &+ $ $% % "'& %& * % ! , 1: @6<9 :;67 :067

.69 )33 @6<9 ;9<+2 ;9)13-9: )5, ;)52-9 5--,: (- 0)=- 5-> )5, <:-, ;9)13-9 :)3-: F5)5+- )5, 3-):- )9- )=)13)*3- !)9;: :06>9664 )=)13)*3- 15 6.

6<9 36+);165: (- 0)=- ) .<33 :-9=1+,-7)9;4-5; )5, 7)15; )5, *6,@ :067 )33 69 =1:1; >>> <;131;@;9)13-9: +64

Work the non-traffic side–Stay Safe!

TRAILERS

! " "$#"$ & "! , 5;96,<+-:

;0- ;9)=-315/ )?3- -?; -5-9) ;165 :-91-: .-);<915/ )5 )33 5-> 0@,9)<31+ 67-9);15/ :@:;-4 C $$D >01+0 15+9-):-: ;0- 6=-9)33 67-9);165)3 :7--, )336>15/ .69 469- 36),: %0 $$ :@:;-4 9<5: 8<1-;-9 9-,<+-: 4)15;-5)5+- +6:;: %0- -?; -5-9);165 )5,633 )3:6 .-);<9-: )5 )33 5-> 01/0 =1:1*131;@ 31/0;15/ 7)+2)/- ) +0-:; 01/0 +65;963 7)5-3 )33 69 =1:1; >>> 3)5,633 +64 ;9)13-9:

%0- 3)9/-:; 46:; +6479-0-5:1=-,<+);165 ;9)1515/ 796/9)4 );;-5,-, *@ ;-5: 6. ;06<:)5,: 6. %6> 6::-: 67-9);69: :15+- 1;B: 15+-7;165 @-)9: )/6 )9- 796,<+-, *@ ;0 4-91+)5 %6>4)5 +),-4@ ); -=-9@ 4-91+)5 %6>4)5 ;9),- :06> +65.-9-5+- '1:1; >>> ;6>:06> +64 .69 ,-;)13: 65 %B: 79-4-19 ;6> :06>: 15 79-41-9 36+);165: )33 69 =1:1; >>> );-?76:1;165 +64

$<5 6<5;9@ %9)13-9: 0): *--5 4)5<.)+;<915/ 79-41-9 8<)31;@ ;9)13-9: ;0); 4--; 15,<:;9@ 3-),15/ :;)5,)9,: )5<.)+;<915/ +)9 ;9)13-9: ;6 +)99@ .964 ;6 +)9: ;9<+2: =)5: (0-5 @6< 5--, ) +)9 +)991-9 ;9)13-9 @6< +)5 ;9<:; 9-3@ 65 $<5 6<5;9@ %9)13-9: )+0 6. 6<9 +644-9+1)3 +)9 +)991-9: 6..-9: <5 4);+0-, ,<9)*131;@ )5, 0)5,4),+65:;9<+;165 )33 ;0- 91/0; .-);<9-: .69 @6<9 5--,: )33 69 =1:1; >>> :<5+6<5;9@;9)13-9:

WHEEL LIFT ATTACHMENTS

TRAINING

$ ! ") ! *#"% & "!% ,

'! "'!&$+ $ $% , $15+-

"( $+ ! ! & , %9)1515/ 15:;1;<;165 ;-)+015/ 9-4-,1) ;165 6. )++1,-5; :+-5- 7967-9 9-+6=-9@ 15=61+- >91;15/ *13315/ 31)*131;@ 15:<9)5+- *13315/ .69 =-01+3-: ;0); 653@ 0)=- 7967-9;@ ,)4)/- +6=-9)/- 6*;)1515/ 7)@4-5; .964 15:<9)5++647)51-: )33 69 =1:1; >>> *1/>0--3;6>15/)5,9-+6=-9@ +64

$ # ! '%&$ % , 1.;0>0--3 "<1+2 %)+0 69 7-94)5-5; 46<5; %0653@ ;9<- ;13; <5,-931.; #);15/: ;6 3*: 9-)+0 ;6 D 6473-;.692 7)+2)/- )5, ;19- 31.; 15+3<,-, ? +-33-5; F5)5+15/ )33 69 =1:1; >>> ;9173-215,<:;91-: +64

TOWMAN.COM - June 2016 • 77

WHEEL LIFT ATTACHMENTS

WHEEL LIFTS

&-% + 1; .=44A ?1:-, 84=5*-, :-),A .7: <0- :7), ,, <016,=;<:AE; 764A ,:1>- 7.. ;<1.F-/; .7: ?16+016/ 4;7 )>)14)*4- 8-:5)6-6<4A 57=6<-, )44 >1;1< ??? B)+341.< +75 <7 ;-- <0- ,:1>-7.. >1,-7

& !) + &61>-:;)4 1,,-6

(0--4 1.< .7: A7=: 81+3 =8 <:=+3 :-)< .7: <7?-:; :-87 5-6 *7,A ;078; )6, ,-)4-:;018; 16)6+- 78<176; )>)14)*4- )44 7: >1;1< =; 76416- )< ??? 41.<)6,<7? +75

)6=.)+<=:-:

WINCHES

'" $) %0- G:;< 7. $=8-: ?16+0E; 6-? ,-;1/6; ?); =6>-14-, 16 ); '-/); D )6 1667>)<1>- 6-? ?16+0 416- .-)<=:16/ 87?-:.=4 ,-;1/6 ),>)6+-, +76<:74 )6, *:-)3<0:7=/0 F-@1*141<A )44 7: >1;1< ??? ;=8-:?16+0 +75

'%&$ % + 1; +7551<<-, <7 8:7>1,16/ 158:7>-, ;74=<176; <0)< -@+--, 7=: +=;<75-:;E 6--,; (- ):84-);-, <7 )667=6+- <0:-- 8:15):A +0)6/-; <7 7=: 6,=;<:1)4 $-:1-; ?16+0-; <0)< ?144 *77;< 8:7,=+<1>1<A )6, ;0:163 5)16<-6)6+- +7;<; %0158:7>-5-6<; 16+4=,- -;< 6 4);; :--;8774 7:+- 58:7>-, :=5 $=887:< $<:-6/<0 )6 @<-:6)44A 7=6<-, A,:)=41+ 7<7: )44 7: >1;1< ??? ?):6 +75

$

WRECKER BODIES - MANUFACTURERS

&'$* + %0- 4-),-: 16 <0- <7?16/ :-+7>-:A 16,=;<:A 7..-:; *7<0 87?-: 8-:.7:5)6+- ?1<0 1<; 416- 7. 0-)>A ,=<A -9=185-6< 7?0-:- 1; <01; 57:<:=- <0)6 ? <0- <76 #7<)<7: -;1/6-, <7 <)+34- <0- <7=/0-;< :-+7>-:1-; <0 # 1; -9=188-, ?

87=6, <?7 ;8--, 84)6-<):A ?16+0-; 78<176)4 <=::-< )6, *-44A ?16+0-; ) >):1-<A 7. 0A,:)=41+ .:76< )6, :-): 7=<:1//-: 78<176; .7: ;=8-:17: ;<)*141<A )6, ) *775 <0)< 7..-:; ,-/:--; 7. +76<16=7=; :7<)<176 )44 7: >1;1< 5144-:16, +75

&'$* + 7..-:; ) +7584-<- 416- 7. <7?16/ )6, :-+7>-:A =61<; :)6/16/ .:75 41/0< ,=<A )=<747),-:; ?1<0 A7=: +071+- 7. ;<--4 )4=516=5 7: +7587;1<- 57,=4): *7,1-; <7 <76 :7<)<7:; %0- -6<=:A 1; 76- 7. <0- 878=4): 5-,1=5 ,=<A 57,-4; .-)<=:16/ ,=)4 84)6-<):A ?16+0-; )6 )4=516=5 57,=4): *7,A )6, 0A,:)=41+ :-): ;8),-; D 67< <7 5-6<176 ) <76 :-+7>-:A *775 )6, 87=6, =6,-:41.< )44 7: >1;1< ??? 5144-:16, +75

($! + %0- #-6-/),- 1;

0->:76 ; 57;< 878=4): 41/0< ,=<A 57,-4 .-)<=:16/ <0- =619=- =<7 :18 (0--4 41.< ;A;<-5 %0- :-<)16-: ):5; ):- ,-;1/6-, <7 0A,:)=41+)44A :7<)<.:75 ) .=44A 78-6 <7 .=44A +47;-, 87;1<176 )447?16/ <0- 78-:)<7: <7 G:54A /:18 <0- >-01+4-; <1:-; %0- #-6-/),1; )>)14)*4- ? 5)6A 78<176; 16+4=,16/ ;16/4- 7: ,=)4 84)6-<):A ?16+0-; -@<-6,)*4- :-+7>-:A *775 ;<--4 7: ;<A41;0 )4=516=5 57,=4): *7,A 7: 57:- 16.7:5)<176 +)44 7: >1;1< ??? +0->:7616+ +75

' , $-4. 47),-: <76

<76 )6, <76 ?:-+3-:; 01/0 9=)41<A 47? 5)16<-6)6+- *=14< ;<:76/-: <0)6 1< 0); <7 *- A: 5)6=.)+<=:-:E; ?): :)6<A $<)6,):, -9=185-6< >):1-; *A 57,-4 )4=516=5 *7,A ? <774 *7@-; 84)6-<):A ?16+0-; ,=)4 +76<:74; 1/0<; :-57<- .7: =6,-:41.< 0A,:)=41+ :-): ;<1.. 4-/; 5=+0 57:- '1;1< 7=: ?-*;1<- )< ??? ,=)4 <-+016+ +75 7: +)44 .7: 57:- ,-<)14; (1<0 <0- 4773 7. +4);; <01; ,=:)*4- =61< 1; ;=:- <7 *- <)43 7. A7=: <7?6

WRECKER BODIES - MANUFACTURERS

* !) #' " , ?:7<- <0- *773 76 )=<747),-:; 7:

)457;< ,-+),-; A6)51+ 8:7,=+-, <0- >-:A *-;< )=<747),-: %01; =61< 1; ) 5=;< .7: <7?-:; 477316/ <7 /-< <027* ,76- 9=1+3-: ;).-: $<)6,):, -9=185-6< 16+4=,-; )4=516=5 :7+3 /=):,; <1:- ;8)+-: *47+3; 16;1,- +76 <:74; )6A 78<176; )>)14)*4- 077;<0- 1/0<616/ 7: 4);;1+*7,A !..-:; ) :7*=;< 4*; ?0--441.< --, ) .=44 C 0773 =8 0-:-E; A7=: *-;< 16 +4);; )=<747),-: 6,=;<:AE; 764A ;<)6,):, A-): ?)::)6<A )44 7: >1;1< ??? ,A6)51+<7? +75

$$ !$" + 7: 7>-: A-):; -:: )6 0); :-,-G6-, <0<7?16/ 16,=;<:A *A ;-<<16/ 6-? ;<)6 ,):,; .7: 8-:.7:5)6+- 9=)41<A 1667 >)<1>- <-+06747/A )6, ;-:>1+- >-:A 8:7,=+< .:75 ;<)6,):, 5-,1=5 )6, 0-)>A ,=<A +)::1-:; )6, ?:-+3-:; <7 7=: 0-)>A ,=<A :7<)<7:; ;1,:-+7>-:A ;A;<-5; 1; *)+3-, ? ;-:>1+- ;=887:< <0:7=/0 7=: 6)<176?1,- ,1;<:1*=<7: 6-<?7:3 )44 7: >1;1< =; 76416- )< ??? 2-:,)6 +75

78 • June 2016 - TOWMAN.COM

) $' ! * + -;1/6 *=14, +=;<75 874A5-: <:=+3 *7,1-; )++-;;7:1-; "74A5-: *7,A 1; 57:F-@1*4- 5)316/ 1< 0):,-: <77 ,)5)/- )*;7:*; 158)+< *-<<-: ?76E< :=;< 1; 8)16<)*4- #-84)+A7=: 57,=4): *7,A 7: +:-)<- 6-? :A *A ,-;1/6 77, ,-;1/6 5)3-; *-<<-: 8:7,=+<; $078 76 416- (- ;-44 ;018 16<-:6)<176)44A ;()::)6<-, )44 7: >1;1< ??? :-6-?<:=+3*7,A +75

' + (0-6 1< +75-; <7 )=<7 47),-:; D %0163 '=4+)6 6<:=,-: <0)< .-)<=:-; 16+:-);-, >1;1*141<A .7: -);A 0773 =8; ) 6-? 07;- <:)+3 16/ ;A;<-5 .7: 476/-: 41.- )6, ) <7<)44A :-,-;1/6-, +:7;;*): );;-5 *4A >)14)*4- ?1<0 ;<--4 )4=516=5 7: +7587;1<- 57,=4): *7,A '=4+)6 0); <0- ;74=<176 .7: )44 A7=: <7?16/ 6--,; )44 7: >1;1< ??? 5144-:16, +75

+8?0+->?</<

WRECKER BODIES - DISTRIBUTORS

WRECKER BODIES - MFG

' + -98>38?/= >9 6/+. >2/ 38.?=><C ,C :<9@3.381 3889@+>3@/ .?<+,6/ ,<?>+66C >9?12 38>/1<+>/.

2/+@C .?>C ?83>= 8 5//:381 A3>2 >2+> :<973=/ (?6-+8 38><9.?-/= + 8/A #96C 36> ,9.C 9:>398 09< 3>= ( ( ( ?83>= 8 +..3>398 >9 >2/ 9,@3 9?=,/8/G>= 90 <?=> -9<<9=398 </=3=>+8-/ >2/ ,9.C 0/+>?</= ,<?=2/.+ 6?738?7 .99<= A3>2 :9A/< 69-5= +.

4?=>+,6/ =2/6@/= ,?36> 38 =>9<+1/ <+-5= +66 9< @3=3> AAA 7366/<38. -97

$ $ $ % + )/

900/< 79</ -293-/= >2+8 @+8366+ @+8366+ %:/-3+6 6312>381 >996 ,9B/= +- -/==9<3/= 09< C9?< -?=>97 ><?-5 )/ .9 9?< ,/=> >9 7+5/ 3> 2+::/8 09< >2/ .3= -<3738+>381 -?=>97/< +736C 9A8/. >+5381 :<3./ 38 9?< A9<5 +8. ./.3-+>/. >9 -?=>97/< =+>3=0+->398 #6/+=/ +669A ?= >2/ 9::9<>?83>C >9 :?> >91/>2/< C9?< 8/B> ><?-5 +66

% ! ) $$ $ % + &2/ >6+8>+ 9<. 9.1/ 97 7/<-3+6 /+6/< 2/@<98 .3=><3,?>9< )/ A366 ./63@/< +8CA2/</ 38 >2/ ' % +<1/ 38@/8>9<C 90 9<. 9.1/ -2+==3= 98 >2/ 1<9?8. 38+8-381 +@+36+,6/ +66 9< @3=3> AAA +538=09<. -97

& & $ $ % + 8><9.?-381 >2/ 8/A 3889@+>3@/ 38>/1<+>/. >98 A</-5/< 0<97 >6+8>+ )</-5/< %+6/= &23= 3= + /<< +8 # A3>29?> >2/ ?>969+./< )2//6 30> +8?+6 & +<7= 98 + =>+8.+<.

A2//6 630> 13@/= >2/ 9:/<+>9< >2/ +,363>C >9 +6=9 ?=/ 0<+7/ 09<5= A2/8 >2/ 49, -+66= 9< @3=3> 09< 3> +66 AAA +>6+8>+A</-5/< -97

WRECKER BODIES - DISTRIBUTORS

'%&

% !&!$%

+

366/< 366/< 8.?=><3/= +<1/=> 3=><3, ?>9< 90 )</-5/< +8. $966,+-5= 38 6+ ,+7+ +736C 9A8/. ,?=38/== =38-/ "@/< 8/A +8. ?=/. )</-5/<= +8. $966,+-5= 8 =>9-5 += A/66 += 6+==3- +<= +66 9< @3=3> AAA +?=>38238.=79>9<= -97

% + ?>29<3D/. .3=><3,?>9<

09< 366/< 8.?=><3/= 38 6+,+7+ +8.

3==3==3::3 )/ 900/< 0?66 :+<>= +8. =/<@3-/ +8. =+6/= +66 9< @3=3> AAA *%+6/=38- -97

($! ! $ + )/ 900/<

8/A +8. ?=/. A</-5/<= +8. -+<<3/<= E >2/ ,/=> /C/ -+8.C 38 >2/ 38.?=><C 6=9 -98>+-> ?= 09< +66 C9?< >9A381 +--/==9<C 8//.= +66 9< @3=3> AAA 2/@<98-977/<-3+6 -97

$!' ,% $ $ % + )3>2

9@/< C/+<= 90 =+6/= /B:/<3/8-/ <9?-2F= 3= :<9?. >9 ,/ + 0?66 638/ .3=><3,?>9< 09< 366/< 8.?=><3/= )/ >+5/ 1</+> :<3./ 38 900/<381 >2/ ,/=> /;?3:7/8> 9?< 38.?=><C 2+= >9 900/< +8. /@/8 1</+>/< :<3./ 38 =/<@381 9?< -?=>97/<= #6/+=/ 6/> ?= 589A 29A A/ -+8 =/<@/ C9? +66 9< @3=3> AAA -<9?-2>9A><?-5= -97

WRECKER BODIES - DISTRIBUTORS

! %! + &2/ $+7 /+6/< 38 >2/ =9?>2/+=> A/ 5//: 9@/< A</-5/<= +8. <966,+-5= 38 =>9-5 </+.C >9 19 )/ A366 ./63@/< +8CA2/</ 038+8-381 +@+36+,6/ +66 9< @3=3> AAA .984+-5=98-977/<-3+6 -97

* & $' & $ + )/ +</ +

366/< 8.?=><3/= .3=><3,?>9< C9?< 98/ =>9: 09< +66 C9?< >9A381 8//.= !/A +8. ?=/. ><?-5= +</ 38 =>9-5 </+.C 09< ./63@/<C +66 09< 37 B 9< %>? B +8 "<6+8.9 +</ 38 >2/ &9A #+<>= /:> B </+.C >9 2/6: C9? A3>2 A2+>/@/< :+<>= C9? 8//. )/ A9<5 2+<. 09< C9? 3@/ ?= + -+66 >9.+C AAA 63D+,/>2&<?-5 /8>/< -97 &9A%+6/=

80 • June 2016 - TOWMAN.COM

#' " & % $( +

2/@<98 ?>91<3: 9< !9<>2/+=> +8. </1398+6 =+6/= -+66 9< "?< -9?<>/9?= +8. /B:/<3/8-/. =+6/= +8. :+<>= ./:+<> 7/8> =>+00 A366 ,/ 2+::C >9 +==3=> C9? &/-283-+6 ;?/=>398= A/6-97/ 9< +66 C9?< 0?66 %/<@3-/ #+<>= +8. %+6/= 8//.= @3=3> AAA /==><?-5=+6/= -97

!$ $ $ % + +66

9< @3=3> ?= 98638/ +> AAA 19>>9A><?-5 -97 9< AAA >9A381/;?3:7/8> -97

+7>0+-=>;/;

WRECKER BODIES - DISTRIBUTORS

" ' %9/-3+53B 371 37 +55 =A9/< 80 =;>-4< =;+35/;< /:>396/7= ;86 ;+-371 =8 ;/-8?/;A @/ 2+?/ ,//7 2/;/ 08; A/+;< =+4371 -+;/ 80 8>; -><=86/;< /?/;A <=/9 80 =2/ @+A )/ =+4/ +7A=2371 37 =;+./ +55 8; ?3<3= @@@ 1<=87//:>396/7= -86

" & ' 8.1/ ,><37/<< 5374 ./+5/; 800/;371 35+; -+;;3/;< /53?/;A +7A@2/;/ 37 '% 3 7+7-371 &;/+=371 -><=86/;< =2/ ;312= @+A <37-/ +55 8; ?3<3= @@@ 1377-866/;-3+5 -86

$ # (! % # ' <+5/< </;?3-/ .3<=;3,>=8; @ A/+;< 37 =2/ 37.><=;A 37<=+55371 </;?

3-371 +55 =2/ 9;8.>-=< @/ <+5/ )/ +;/ + 0>55 537/ .3<=;3,>=8; 08; 355/; 7.>< =;3/< </55371 </;?3-371 /?/;A=2371 37 =2/ =8@371 37.><=;A @ +7 37 28></ 85 53<387 </;?3-/ 08; /?/;A=2371 0;86 + 5312= @;/-4/; 8; ;855,+-4 =8 =2/ ;8=+=8;D< 2/+?A .>=A ;855,+-4< +55

8; ?3<3= >< += @@@ 4+?=8@ -86

$ ' )/ +;/ + 5+;1/ ?85>6/ .3<=;3,>=8; 80 A7+63- @;/-4 /;< +7. ;855,+-4< )/ 800/; <86/ 80 =2/ 58@/<= 9;3-/< 37 =2/ 37.><=;A +7. @/5-86/ A8>; =;+./< )/ 2/59 +;;+71/ E7+7-371 08; A8> +7. +5<8 800/; ./53?/;A =8 +55 <=+=/< #5/+</ -+55 08; A8>; :>8=/ =8.+A (3<3= @@@ 581+7?355/08;. -86

WRECKER BODIES - DISTRIBUTORS

# " ! ' "9/;+=/< /+?A .>=A 6/.3>6 .>=A -866/;-3+5 =;>-4 ,><37/<</< += 58-+=387< =2;8>128>= <=+=/< )/ 9+3; 5/+.371 /.1/ <>998;= <85>=387< =81/=2/; @3=2 <=;871 9;/ 63>6 ?/23-5/< 0;86 +-4 (85?8 378 37-5>.371 9;8.>-= 800/;371< 80 9;/63>6 =;>-4 ,8.3/< +==+-26/7=< 0;86 /;; +7 +55 8; ?3<3= @@@ 6-6+287=;>-4< -86

% # !"

'

%9/-3+53B/< 37 -><=86 ,>35= 8;./;< C @;/-4/;< -+;;3/;< 5312= +7. 2/+?A .>=A %+5/< 9+;=< </;?3-/ E7+7-371 +7. 37<=+55+=387 )/ +;/ + 0>55 537/ 355/; 3<=;3,>=8; +55 8; ?3<3= @@@ 7/=;>-46+<=/; -86

#!! # # " ' /;; +7 );/-4/;< $855,+-4< (3<3= 8>; @/,<3=/ =8 <// >9.+=/. 53<=371< 80 8>; =;>-4< 37 <=8-4 )/ <=8-4 + 0>55 537/ 80 +--/<<8;3/< 9+;=< 08; +55 6+4/< 68./5< )/ 5884 08;@+;. =8 .8371 ,><37/<< @3=2 A8> #5/+</ -+55 +<4 =8 <9/+4 @3=2 8>; <+5/< =/+6 +55 8; ?3<3= @@@ 7><<,+>6/:>396/7= -86

! # # " ' 7 ,><37/<< <37-/ @/ <=;3?/ =8 $! A8>; ,><37/<< )/ +;/ + 9;8>. .3<=;3,>=8; 80 +55 /;; +7 9;8.>-=< )/ <=8-4 9+;=< +--/<<8;3/< @/ ) *% 2+?/ =;>-4< 37 <=8-4 ,>35= ;/+.A =8 18 )/ @/5-86/ =;+./< 800/; 87 =2/ <98= E7+7-371 @ 87/ .+A +99;8?+5< +55 8; ?3<3= @@@ ;3-4<+>=8<+5/< -86

WRECKER BODIES - DISTRIBUTORS

" # # " '

)/ <=+;=/. ,>35.371 =8@ =;>-4< 37 +>=28;3B/. /;; +7 3<=;3,>=8; 7/@ ></. =;>-4< -+; -+;;3/;< #+;=< +--/< <8;3/< ;/9+3;< E7+7-371 5/+<371 )/ @+7= A8> +< + ;/9/+= -><=86/; 78= + 87/ =36/ -><=86/; +55 8; ?3<3= @@@ </5/-==8@=;>-4< -86

& # ' 3< + 9;8>. .3<=;3,>=8; 80 355/; 7.><=;3/< 9;8.>-=< )/ +;/ + 0+635A 8@7/. ,><37/<< 58-+=/. 37 %6A;7+ 2+?/ ,//7 </;?371 8>; -866>73=A @ :>+53=A =;>-4 /:>396/7= <37-/ )/ 800/; 7/@ ></. =8@371 /:>396/7= 9+;=< </;?3-/ +55 8; ?3<3= >< += @@@ <6A;7+=;>-4 -86

82 • June 2016 - TOWMAN.COM

# # " ' >=28;

3B/..3<=;3,>=8;08; /;; +7 8;98;+=38737 #869+78 /+-2 )/ <9/-3+53B/ 37 9;/ 8@7/. 7/@2/+?A 6/.3>6 5312= .>=A =8@=;>-4<@ 1;/+=E7+7-3718998;=>73=3/< 58@;+=/< ">;9+;=< </;?3-/./9+;=6/7= +;/ 0>55A /:>399/. =8 </;?/ +55 A8>; =8@371 7//.< 8>; 0+,;3-+=387 ./9+;=6/7= -+7 ,>35. -><=863B/ =2/ =;>-4 80 A8>; .;/+6< +55 >< += 8; ?3<3= 8>; @/,9+1/ += @@@ =;35/+<371 -86

% #!" ! ' %8>=2/;7 +5308;73+D<

5+;1/<= 355/; .3<=;3,>=8; 80 (>5-+7 /7=>;A +15/ 2+69387 856/< @;/-4/;< -+;;3/;< 0;86 5312= =8 2/+?A .>=A )/ -+;;A 9+;=< </;?3-/ +55 355/; 537/< (3<3= 8>= @/,<3=/ 08; 7/@ ></.

37?/7=8;A +55 8; ?3<3= @@@ =8@37.><=;3/< -86

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WRECKER BODIES - DISTRIBUTORS

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News Now Daily at TowIndustryWeek.com For four years Tow Industry Week has wowed towers with its exclusive features on everything towing and recovery, content not found anywhere else. Many tow business owners reported a Saturday morning ritual of coming into the office with a cup of joe and taking the time to read the week's news and fea-

Work the non-traffic side–Stay Safe!

tures like Wrecks+Recovery or Tow Illustrated. Each week, new content. But for the past three months, Tow Industry Week has upped the ante by offering fresh news each day, deemed by American Towman editors to be the most important news of the moment that tow bosses would find interesting and useful.

"TIW has become the CNN of the towing industry," said Charles Duke, TIW editor. "We've got breaking news, video features from ATTV and Emily Oz, and the best industry writing on matters crucial to towing."

TOWMAN.COM - June 2016 • 83

88 • June 2016 - TOWMAN.COM

CTTA Finds Permanent Home The California Tow Truck Association recently announced it has purchased a permanent base of operations in the state capital, Sacramento.

In May, CTTA President Terry Warford and CTTA Foundation President Sherry White finalized paperwork for the move to the facility at 643 W. Stadium Lane.

In 2011, the CTTA moved its administrative offices from Palm Springs to West Sacramento to foment interaction with legal counsel and lobbyists on state regulations in the industry.

mittee by unanimous vote and was scheduled to go to the full Senate.

An amendment added to Haine’s bill tackles so-called rogue towing companies that show up at a scene without being called and tow the vehicle anyway.

Under Haine’s bill that practice would become a felony.

In another major proposal, the bill

sets up a statewide Towing Commission that would be appointed by the governor to come up with new regulations on towing companies.

The commission would include representatives from the Senate, the State Police, the Illinois Commerce Commission and the towing industry.

Source: fox2now.com.

Release Fees Cut for Towed Vehicles

The Menlo Park (Calif.) City Council voted unanimously to reduce the police department’s vehicle release fees for infractions, misdemeanors and felonies to $125—a reduction of 38 percent to 58 percent—and to eliminate the “early release for impounded vehicle” fee.

The city conducted a survey recently that revealed Menlo Park’s release fees were among the highest in San Mateo and Santa Clara counties, according to city documents.

“At the end of the day we want to make sure that we are not putting our residents in a difficult situation to earn a living,” said Councilman Ray Mueller.

“There’s a balance between enforcing the law and creating a situation when the law is enforced that people can’t recover. We really wanted to do this to create a more proper balance.”

Source: ww2.kqed.org.

Bill Targets Tow ‘Abuses’ A bill to curb towing abuses cleared a major hurdle in the Illinois legislature recently.

A measure introduced by State Sen. Bill Haine would cut tow release fees to $50 in most cases. The measure passed the Senate Transportation comWork the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 89

Evolving Technology Is Changing Repo

I

was excited about attending the NARS conference this April in Dallas, Texas. On the Monday following my return, I was just as excited to sit at my desk and pen my thoughts and comments for this month’s Repo Run column. Just as I was about to begin writing, I was interrupted by the sound of a fresh email landing in my virtual mailbox from John Lewis Lewis is the president and founder of masterQueue and Find John Doe. His blog, titled “The Evolution of the Repossession Industry,” hit the ball out of the park. Following are some key excerpts from his work. *** As the books close on the North American Repossession Summit, I walk away with hope and optimism for the industry I’ve made my living at for the past 35 years. Being a Cubs fan, optimism is in my blood, so proceed with caution as I tell you my thoughts on the repossession industry and technology as a whole. …

We’re starting to see a larger impact in the industry by a variety of technology vendors, and when you put everyone together, great things can and are happening. Given the constant regulatory scrutiny, and especially in light of the tricky waters we all have to 90 • June 2016 - TOWMAN.COM

keep trying our best to navigate, events like this are critical and should be mandatory on every lender’s calendar. …

The continued evolution of the professionalism [of repossessors] the lenders are looking for has arrived into our industry, and those behind the times may want to take note. Additionally, the advancements in technology continue to become more evident at each NARS conference, and I believe this will be the main topic of opportunity for lenders and repossession companies as we move through 2016 and head back to NARS again next spring.

Some of the requirements from lenders and advancements we’re seeing from technology companies in this space are game changing, in similar ways to … the game being changed in years past: • We couldn’t rely on picking locks and slamming out ignitions once computer chips and laser keys hit the scene, so now everyone has to repo with tow trucks.

• We went from no phones, to pagers and pay phones to brick phones to computers in our pockets.

• We used to call in orders for repo (really!) and then we faxed them in, and then email and now we use

by Mark Lacek

assignment platforms.

• Lenders used to be in every city, and now they’re mostly in Dallas, or other select regions.

• Skip companies began to hit the scene in the late ’80s.

• Forwarding stepped in to manage the repossession process in the mid ’90s.

• Public records data became more readily available in the mid 2000s, replacing books and microfiche records.

• Skip-tracing software came on the scene in 2010, with LPR becoming prominent around the same time, and routing software came on the scene last year.

Now we’re seeing Big Data, Predictive Analytics and Automated Workflow being introduced to our industry. Sophisticated telephony is being integrated with software that contains compliance rule tracking that becomes a must-have if you want to make compliant phone calls. We’re also seeing a variety of other advancements, including: • LPR advancements that are now starting to leverage historical data on the location of where a car has been and where its’ likely to be seen if you don’t find it where it’s supposed to be.

• Tow trucks have improved from sling trucks with bench seats with cigarette burns to vehicles you prefer to take your old lady out on a date with; they’re that cool, efficient, and luxurious in many cases.

• Skip-tracing software that builds a checklist of steps that should happen on every skip account at an early stage to help manage the process vs. having everyone do it “their way,” which is hard to describe, let alone manage.

• Routing software that can fully automate the direction an agent goes when working to ensure efficiency in the field. This allows repossessors to run deals vs. spending time looking at deals to choose what to work; working deals that make no sense to working deals based on historical and predictive data analytics.

• Technology that will eliminate repeated and worthless field updates. Geo-stamping the address when its actually ran, forcing an automated update back to the lender so they can verify the agent really ran the deal and didn’t fib about it.

The levels of compliance that software provides … creates many opportunities we’ll see become realities in the coming year.

If you read all the restrictions placed on repo agents and how they work assignments by a large, leading subprime lender (who got slapped pretty hard by the Consumer Financial Protection Bureau), you know why this is a game changer.

Telephony products that give the office and the field staff click-to-dial capabilities with full caller ID, cell vs. landline number scrubbing to know who you’re calling before you make the call, record and store the call in the account notes for easy compliance and training review, and more importantly, tell the user if you are allowed to even call that number vs. the myriad regulatory compliance laws.

These rules keep coming at us with the same intensity of Mike Tyson in his prime.

Based on something as simple as the lender or the first skip company already called the brother, and you are not supposed to call the same guy back—but how do you know not to call?

The problem is if … the lender doesn’t mandate everyone work in the same software so everyone knows what’s happening in a system that can be monitored and enforced. … Then the CFPB will keep lining their coffers with massive fines to the lenders until they realize they’re serious about these rules and the enforcement of them.

The answer isn’t to have the skip companies and repossessors stop making calls, but rather to make sure they work in a platform that tracks it. …

So as you can see, our industry is evolving, and it will continue to innovate, consolidate and evolve, which are all healthy signs of an industry moving forward. …

The last thing I will leave you with is something no one is really talking about yet, and that’s software consolidation. Everyone would like to work in one system, but given the tools needed to do all aspects required to validate compliance, assign, locate, repossess, transport and remarket Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 91

each vehicle—and given the depth of the compliance, security and regulatory requirements that now must be followed—we are starting to see things change in terms of integration and lender requirements when it comes to software where their customers’ [information] reside, or the software their trusted vendors use. The game has evolved to “trust, but verify.” This is an interesting juncture as we await the arrival of the CFPB into our industry in a direct manner that focuses on repossession and skip tracing in addition to debt collections.

We saw a lender client of ours recently kill their deficiency collection outsourcing program cold, and the main reason was the fact they didn’t feel they could spend the money needed to inspect, audit and certify every different software platform all their vendors used, which is where their customer data was residing.

Many of these platforms were one-off, stand-alone proprietary systems. …

The expense to audit each individual software containing the banks’ customer [personal info] included costly code reviews, penetration testing, and reviewing thousands of pages in compliance policies and procedures and then calls, meetings and site visits to ensure the policies were all actually being done. When they found out that money went right into their budget as

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a new expense line item, they quickly realized outsourcing no longer made sense as there were so many different platforms the vendors were using that had to be audited.

They then looked at their options: • Find one software that more than one vendor used and only allow vendors to work in that one platform as they would only have to audit one, or maybe two platforms.

• Moving all efforts in-house and eliminating outsourcing (not likely to happen in our industry as I personally believe Forwarding and Skip are here to stay).

• Putting the files in a drawer and doing no deficiency collections as it may not be worth the expense and the risk (except they have to repo the cars as the losses are too high not to).

They ended up choosing a combination of solutions that included: Writing off low-deficiency money owed, putting those files in the drawers and writing off the loss. Due to CFPB mandates that lenders are responsible for the lifecycle of the loan, they can’t even sell the debt any longer as they’re responsible for the debt-buyer’s actions.

Building a scoring system to see which accounts were more likely to be able to be collected, writing off the ones they deemed uncollectible based on historical results, and then building

an internal team to work in one system that they could require their vendors to work in as well, cutting off many vendors and consolidating down to only a few.

Right now, there are a lot of systems where customer data resides, and there are still companies where agents work off paper assignments on clipboards. …

Unless you like fighting Mike Tyson, its best to find a way to move forward with technology if you are a repossession agent, or you will be shut out soon. *** Thanks John Lewis for your views of the future, as well as a glimpse into the past, of our repossession industry.

To read his entire column, “The Evolution of the Repossession Industry,” go to www.linkedin.com/pulse/nars2016co ming-you-like-mike-tyson-his-primejohn-lewis.

Editor’s note John Lewis is president and founder of masterQueue and FindJohnDoe .com. He has 30 years experience at corporate and entrepreneurial levels in collections, compliance, skip tracing, repossession, recovery management and software development.

Repo Editor Mark Lacek authored the Certified Commercial Recovery Agent certification program and has more than 30 years of recovery experience.

He is the former editor of “Professional Repossessor” magazine. Email him at Mark@commercialassetsolutions.com.

TowWeek.com

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TOWMAN.COM - June 2016 • 95

‘Bad Attitude’

by Jim “Buck” Sorrenti

J

ohn Dodson founded Dodson & Sons Road Service in Deale, Md., in 2005 after more than 30 years in the towing business. He started with one road service truck and now has a fleet of five tow trucks. Sons Jacob, 23, and Sam, 19, work side by side with Dodson in the family business handling everything from road service to heavy-duty towing and recovery.

The wrecker featured here is “Bad Attitude,” John’s 2013 Kenworth T800/Jerr-Dan 35-ton integrated heavy with a Jerr-Dan Side Recovery System, built by Atlantic Emergency Solutions in Manassas, Va. Rock Star Wraps in Manassas did the custom 3M vinyl wrap.

A Cummins ISX 550 engine mated to an 18-speed Fuller transmission powers Bad Attitude.

This Jerr-Dan unit has a 70,000-lbs. two-stage recovery boom with dual 35,000-lbs. DP Winch planetary winches and a three-stage underlift with a 144” reach.

The heavy-duty SRS has 35,000-lbs. planetary winches and a pivoting recovery boom that hydraulically swings to allow recovery from either side. It has one wireless remote that controls all functions (as well as a wired one). The JerrDan SRS needs 24” for mounting, weighs 5,000 lbs. and is a functional counterweight as well.

“This is a versatile unit,” Dodson said. “The boomswivel feature allows us to set up either driver- or passenger-side pulls in no time. The independent hide-away flip-down spade has a dual stabilizing feature, which keeps the truck planted on any type of surface. It very effectively transfers weight to the outrigger, which solidly plants the truck, not only directly off the side but to the front and rear as well.

“This unit allows us to do front, side or rear pulls. …

I love my truck! It does whatever I ask of it.”

96 • June 2016 - TOWMAN.COM

Tech Highlights Chassis: 2013 Kenworth T800.

Wrecker: Jerr-Dan 35-ton Integrated.

Engine: 550 Cummins.

Trans: Fuller 18-speed.

Winches: Dual 35,000-lbs. DP Winches.

Buider: Atlantic Emergency Solutions.

Special Equipment: Jerr-Dan Side Recovery System.

Graphics: Rock Star Wraps.

Judge Rules Against AAA Center Some residents in Stratford, Conn., are celebrating after winning a lawsuit against AAA and town hall.

Residents were against a proposal to build a tow truck fleet center in an area that is not zoned for industrial use.

“Tow trucks starting at six in the morning,” said resident Scott Farrington-Posner. “Anywhere from 40 to 50 trucks. We’re talking trucks, loud engines, diesel fumes.”

A judge ruled against the plan.

Farrington-Posner said the facility would have been between 10 homes and severely disrupted the neighborhood.

Source: connecticut.news12.com.

House Bill 2213, passed during the 2015 state legislative session, has made it possible for the county to make changes to existing towing policies to address safety issues on area roadways.

The proposed towing rotation process creates five zones in Montgomery County in an effort to cut down on the number of tow trucks that respond to a scene.

The proposed regulations only address non-consent towing. Dispatch personnel will follow a rotation of towing companies included in a list for

each zone. A towing company may have a number of positions on the rotation list corresponding to the number of permitted tow trucks in each zone.

Towers would have 20 minutes to respond to a scene within each zone under the initial policy.

County officials also seek to ensure that vehicles are towed to a location in the county, Stallberg said. The proposed regulations require towed vehicles to be stored within the specific zone in which the vehicle was loaded.

Source: communityimpact.com.

More Tow Regulations in Missouri Missouri state senators recently voted 29-3 to require Missouri towing companies to stay open or have someone available for 10 hours Monday through Friday. The companies would have to post their rates and could not charge storage fees for days they’re closed.

Sen. Brian Munzlinger said tow truck companies currently operate under few rules that have allowed some to employ predatory practices.

Sen. Paul Wieland said although he is hesitant to pass new regulations, businesses that hold people’s property should have a higher standard of responsibility.

Most of the regulations would apply only to the state’s most populous counties. The measure was scheduled to go to the House.

Source: dailyjournal.net.

Texas County Considers Impound Rotation Montgomery County, Texas, officials are working with law enforcement, the tow truck industry and the public to update its policy regarding non-consent towing.

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • 97

The High Cost

by Steve Calitri

E

very time a tower is killed on the side of the road doing his job, the entire industry feels it. Feels it in its bones. As importantly, feels it in its pocket book. These fatalities hit home; every tower senses it each day out there: that he could get clipped in a split second and at any moment. It’s not much of an incentive to stay on the job, or to take it in the first place.

The peril of working America’s roadways costs the towing industry an immeasurable amount of money.

But let’s ponder that cost. How does it affect the wages you pay your tow operators? The pool of willing applicants and those who stay on the job past the first week shrinks in the face of perceived peril. What does it cost your company to be short of drivers— short of quality employees—who are in charge of your equipment and your customer base.

Of course, the family members of those killed would cringe bitterly reading about what it all costs the towing company. Their financial and emotional loss is devastating.

Creating awareness of the Move Over laws, promoting safe driving to help all first responders to do their jobs with reduced risk, is a cause that should be front and center with every tow boss. It’s detrimental to our industry when towers fear for their lives every time they suit up and drive out.

While we are talking about the risk towers take, it is worth looking at what we are paying these operators who put their lives on the line each and every day. One can barely live on less than $15 an hour. A family man

98 • June 2016 - TOWMAN.COM

needs at least $20 an hour. If you’re paying less than these figures, you’ve got problems in hiring and keeping good towers—good people—and those problems translate into dollars lost, business lost. Not only do tow operators need a living wage, but other companies in the transportation industry are competing for the best drivers.

Motor clubs, nationwide dispatch companies and municipalities who set the rates paid to towers bear some responsibility with tow bosses for the industry’s ability to field qualified tow operators; but the tow business owners must be proactive in requiring a rate structure that is sound. Tow business owners must take the lead on this issue just as they must on the issue of safety.

Probably the greatest trait a boss can have is always looking out for the well being of one’s employees. That kind of boss will have employees who look out for the company.

To help promote awareness of Move Over and tow-operator safety, American Towman and B/A Products last month announced The Spirit Ride. Go to ATSpiritride.com for more information and sign up to be part of this odyssey.

By participating in The Spirit Ride across America, tow bosses will make a statement to their operators that they understand the risks their men and women take and that they are urging American truckers and motorists to Move Over.

Tow Tank will debut at Tow Expo in Dallas (Arlington), taking its cue from the hit tv show, Shark Tank, where entrepreneurs pitch ideas to billionaire investors like Mark Cuban. In the Tow Tank tow bosses will throw out their creative ideas for making money in towing and related businesses. Be there for this and many other exciting American Towman seminars, August 4-6.

TowIndustryWeek.com

broadened its scope two months back by offering daily news along with its weekly news and features. 20,000 towers access TIW each month, and as many as 12,000 weekly.

American Towman TV's Emily Oz was at the South Point in Las Vegas covering the recent AT ShowPlace and Tow Industry Week Conferences. She'll be in Arlington as well.

RepoTimes.com is producing the Repo Conference at Tow Expo, delving into all issues repo, including skip tracing and certification. Mark Lacek joins an exciting roster of presenters for this dynamic conference.

American Towman Magazine unveils a new theme for the American Towman Exposition in the July issue. Stay tuned.

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • NORTH 99

NORTH 100 • June 2016 - TOWMAN.COM

Towman Unknowingly Hauls Stolen SUV A tow truck driver apparently thought nothing was out of the ordinary when he was asked to haul an SUV nearly 70 miles from a Santa Clara, Calif., amusement park to Vallejo.

That was before he learned the 2014 Mercedes GLK 250 he had was stolen and instead delivered it to Hercules police.

Officers met with the tower in Hercules, according to a police report. He told officers he had been dispatched from Mountain View to the Great America amusement park in Santa Clara, where he met two men who had the vehicle and requested for it to be towed to a gas station in Vallejo.

Neither of the men provided identifying information, aside from a motorclub card. The driver headed north and was met at the Vallejo gas station by several people who unloaded items from the SUV. It was then that the tower’s dispatch informed him the Mercedes was stolen and told him not to leave it in Vallejo. So he drove away and ended up in Hercules, where he met with police.

Hercules police recovered the Mercedes and moved it to a local tow yard, as requested by Santa Clara police.

Source: eastbaytimes.com.

Discrimination Suit Dismissed A judge has dismissed a lawsuit filed against Delaware State Police by a woman who runs a towing company Katharine Morris of First State Towing claimed in the lawsuit that state officials unlawfully excluded her in selecting companies for towing assignments, favoring male-owned businesses instead.

According to the lawsuit, First State Towing became an approved tower in 2001 and was assigned an area covered by Delaware State Police Troop 6 in Wilmington. But Morris claimed her company has had difficulty since then competing with other male-owned companies for additional territories and assignments.

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • NORTH 101

The judge said the lawsuit, which involved purported harms dating back more than a decade, was filed too late.

Source: washingtontimes.com.

Guilty Plea in Tow Fixing Vernita Greenfield, a former D.C. government employee, pleaded guilty in a bribery scheme with a local towing company. Greenfield pled guilty to a federal charge alleging that she accepted more than $35,000 in bribes in exchange for “giving favorable treatment to a towing company,” according to a Department of Justice statement.

Arrested by the FBI in November, she faces a maximum of 15 years in prison and financial penalties. Most likely she will get 24 to 30 months in prison and a fine between $10,000 and $95,000, the statement said.

Sentencing will take place July 19.

Source: patch.com.

NORTH 102 • June 2016 - TOWMAN.COM

Sponsored by:

NORTH 104• June 2016 - TOWMAN.COM

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • SOUTH 99

SOUTH 100 • June 2016 - TOWMAN.COM

Towman Unknowingly Hauls Stolen SUV A tow truck driver apparently thought nothing was out of the ordinary when he was asked to haul an SUV nearly 70 miles from a Santa Clara, Calif., amusement park to Vallejo.

That was before he learned the 2014 Mercedes GLK 250 he had was stolen and instead delivered it to Hercules police.

Officers met with the tower in Hercules, according to a police report.

He told officers he had been dispatched from Mountain View to the Great America amusement park in Santa Clara, where he met two men who had the vehicle and requested for it to be towed to a gas station in Vallejo.

Neither of the men provided identifying information, aside from a motor-club card. The driver headed north and was met at the Vallejo gas station by several people who unloaded items from the SUV. It was then that the tower’s dispatch informed him the Mercedes was stolen and told him not to leave it in Vallejo. So he drove away and ended up in Hercules, where he met with police.

Hercules police recovered the Mercedes and moved it to a local tow yard, as requested by Santa Clara police.

Source: eastbaytimes.com.

Discrimination Suit Dismissed A judge has dismissed a lawsuit filed against Delaware State Police by a woman who runs a towing company.

Katharine Morris of First State Towing claimed in the lawsuit that state officials unlawfully excluded her in selecting companies for towing assignments, favoring male-owned businesses instead.

According to the lawsuit, First State Towing became an approved tower in 2001 and was assigned an area covered by Delaware State Police Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • SOUTH 101

Troop 6 in Wilmington. But Morris claimed her company has had difficulty since then competing with other male-owned companies for additional territories and assignments.

The judge said the lawsuit, which involved purported harms dating back more than a decade, was filed too late.

Source: washingtontimes.com.

Suspension Protocol Not Followed Protocol is not being followed with the city’s towing ordinance, East Chicago, Ind., City Council President Juda S. Park claims.

“The ordinance reads that before any tow company can be suspended by the chief of police, he must come before this council and show cause, and that is not being done,” Parks said.

He said several other towing companies have been suspended in the past without council approval and later reinstated.

He said S&S Towing in East Chicago has been taken off the towing list for several months and he does not know why this was done.

“There needs to be some kind of dialogue between S&S Towing and the city,” Parks said.

Parks said the suspension of S&S Towing occurred while Mark Becker was police chief; he resigned in March.

Lt. Frank Smith later was appointed the new police chief.

Although Smith was not involved in the suspension process, Parks said he planned to call Smith in an attempt to work with him to avoid any future violations of the ordinance.

Source: nwitimes.com.

Repo Agent Fund Raises Nearly $10K The Recovery Agents Benefit Fund raised nearly $10,000 at the North American Repossessors Summit in Dallas, Texas, in the spring. The fund is for repossessors and their families who have fallen on exceptionally hard times due to debilitating injury, illness or death.

Proceeds from an auction resulted SOUTH 102 • June 2016 - TOWMAN.COM

in just over $8,600 being donated to the fund. Additional funds were generated from six NASCAR tickets donated by Dynamic Towing Equipment and Manufacturing, as well as sales of raffle tickets for a Dynamic 601 Slide-In unit to be raffled off at the American Towman Exposition in Baltimore in November. All in all, a total of $9,605 was raised for the fund at the NARS event.

To date, nearly 60 families have been assisted by the fund and more than $279,000 has been disbursed to these individuals and families.

Source: blog.cucollector.com.

Guilty Plea in Tow Fixing Vernita Greenfield, a former D.C. government employee, pleaded guilty in a bribery scheme with a local towing company. Greenfield pled guilty to a federal charge alleging that she accepted more than $35,000 in bribes in exchange for “giving favorable treatment to a towing company,” according to a Department of Justice statement.

Arrested by the FBI in November, she faces a maximum of 15 years in prison and financial penalties. Most likely she will get 24 to 30 months in prison and a fine between $10,000 and $95,000, the statement said.

Sentencing will take place July 19.

Source: patch.com.

Pro-Trump Towman Refuses Tow A pro-Donald Trump tower refused to help a legally disabled customer stranded on the interstate in Asheville, N.C., because she supports Bernie Sanders.

“He goes around back and comes back and says, ‘I can’t tow you.’ My first instinct was there must be something wrong with the car,” said motorist Cassy McWade. “And he says, ‘No, you’re a Bernie supporter.’ ” Ken Shupe of Shupee Max Towing in Traveler ’s Rest, S.C., believes Sanders supporters are socialists, and said he’s had problems with two customers over the last six months who supported him.

“I’m really not interested in doing business with that clientele,” Shupe said. “I stand by my decision.”

Source: local21news.com.

Towman Finds Toddler in Car A toddler was found safe after spending the night cold and alone in a car that was towed after a traffic stop in Fort Totten, N.D. Towman Cliff Reeves was called out to tow a car around 2 a.m. Reeves said he and police glanced in the car and saw nothing before taking it away.

But he said the front seat was reclined far back, blocking sight of the back seat.

Around 10 a.m., Reeves’ son went out to unhook the car from the wrecker and noticed a small hand in the back seat. He ran and got Reeves, who opened the car and found the little girl.

Reeves then called police, brought the girl inside, cleaned her up and gave her food. Social Services then came and took the girl into custody.

Source: inforum.com.

Former Cop, Tower Sentenced Bobby Carrillo, a former King City, Calif., police sergeant and Brian Miller, owner of Miller’s Towing, were sentenced for their roles in a kickback scheme.

Carrillo was sentenced to two years in state prison with execution of sentence suspended for three years, was placed on probation for three years and received 365 days in county jail.

Miller was sentenced to three years probation on condition he serve 150 days in the county jail.

Prosecutors said Miller’s Towing received more than 87 percent of the cars seized by Carrillo. During the scheme, more than 200 vehicles were impounded.

Source: patch.com.

Florida Towman Threatened by Deputy An off-duty Orange County (Fla.) Sheriff’s Office deputy was caught on cellphone video yelling at a Universal

Towing and Recovery tower and flashing her badge as he tried towing her pickup. The pickup was blocking a sidewalk at the Starlight Ranch Retirement Community.

In the video, Deputy Tracy Weiss was in plain clothes and is heard screaming at the tower, “You’re illegally stealing my truck! I am a cop!

You’re going to (expletive) jail for stealing my car!”

The tower said the homeowner association manager had asked him to tow Weiss’ truck as it was illegally blocking a sidewalk often used by people in wheelchairs. Weiss ended up paying him the $125 fee to get her truck back.

Source: wfla.com.

15 Years in Tower’s Death Trent Sheldon has been sentenced to up to 15 years in prison in the death of popular towman Jason Schultz who was struck while pulling a car from a ditch in St. Clair County, Mich., in January.

Police say Sheldon drove on the road’s shoulder and struck Schultz.

The 18-year-old admitted his role in the crash as well as consuming marijuana beforehand.

Sheldon’s bond was revoked recently after officials said Sheldon violated conditions of his release by testing positive for marijuana.

Source: michigansthumb.com.

Anti-DUI Tow Ordinance Pasco County (Fla.) commissioners unanimously approved a new ordinance that effectively prohibits wreckers from patrolling and initiating tows in the parking lots of any bars or restaurants that serve alcohol, so patrons don’t have to fear getting towed if they’ve had too many drinks to drive safely.

Business owners could still have a specific problem vehicle towed away upon request, but wrecker companies could not remove a vehicle without written permission from an establishment that serves alcohol between the hours of 9 p.m. and 11:59 a.m.

Source: wtsp.com.

Work the non-traffic side–Stay Safe!

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Towman Unknowingly Hauls Stolen SUV

A tow truck driver apparently thought nothing was out of the ordinary when he was asked to haul an SUV nearly 70 miles from a Santa Clara, Calif., amusement park to Vallejo.

That was before he learned the 2014 Mercedes GLK 250 he had was stolen and instead delivered it to Hercules police.

Officers met with the tower in Hercules, according to a police report. He told officers he had been dispatched from Mountain View to the Great America amusement park in Santa Clara, where he met two men who had the vehicle and requested for it to be towed to a gas station in Vallejo.

Neither of the men provided identifying information, aside from a motor-club card. The driver headed north and was met at the Vallejo gas

MIDWEST 100 • June 2016 - TOWMAN.COM

station by several people who unloaded items from the SUV. It was then that the tower’s dispatch informed him the Mercedes was stolen and told him not to leave it in Vallejo. So he drove away and ended up in Hercules, where he met with police.

Hercules police recovered the Mercedes and moved it to a local tow yard, as requested by Santa Clara police.

Source: eastbaytimes.com.

Discrimination Suit Dismissed A judge has dismissed a lawsuit filed against Delaware State Police by a woman who runs a towing company Katharine Morris of First State Towing claimed in the lawsuit that state officials unlawfully excluded her in selecting companies for towing assignments, favoring maleowned businesses instead.

According to the lawsuit, First State Towing became an approved tower in 2001 and was assigned an area covered by Delaware State Police Troop 6 in Wilmington. But Morris claimed her company has had difficulty since then competing with other male-owned companies for additional territories and assignments.

The judge said the lawsuit, which involved purported harms dating back more than a decade, was filed too late.

Source: washingtontimes.com.

Suspension Protocol Not Followed Protocol is not being followed with the city’s towing ordinance, East Chicago, Ind., City Council President Juda S. Park claims.

“The ordinance reads that before any tow company can be suspended by the chief of police, he must come before this council and show cause, and that is not being done,” Parks said.

He said several other towing companies have been suspended in the past without council approval and later reinstated.

Work the non-traffic side–Stay Safe!

TOWMAN.COM - June 2016 • MIDWEST 101

He said S&S Towing in East Chicago has been taken off the towing list for several months and he does not know why this was done.

“There needs to be some kind of dialogue between S&S Towing and the city,” Parks said.

Parks said the suspension of S&S Towing occurred while Mark Becker was police chief; he resigned in March. Lt. Frank Smith later was appointed the new police chief.

Although Smith was not involved in the suspension process, Parks said he planned to call Smith in an attempt to work with him to avoid any future violations of the ordinance.

Source: nwitimes.com.

Repo Agent Fund Raises Nearly $10K The Recovery Agents Benefit Fund raised nearly $10,000 at the North American Repossessors Summit in Dallas, Texas, in the spring.

The fund is for repossessors and their families who have fallen on exceptionally hard times due to debilitating injury, illness or death.

Proceeds from an auction resulted in just over $8,600 being donated to the fund. Additional funds were generated from six NASCAR tickets donated by Dynamic Towing Equipment and Manufacturing, as well as sales of raffle tickets for a Dynamic 601 Slide-In unit to be raffled off at the American Towman Exposition in Baltimore in November. All in all, a total of $9,605 was raised for the fund at the NARS event.

To date, nearly 60 families have been assisted by the fund and more than $279,000 has been disbursed to these individuals and families.

Source: blog.cucollector.com.

Guilty Plea in Tow Fixing Vernita Greenfield, a former D.C. government employee, pleaded guilty in a bribery scheme with a local towing company. Greenfield pled guilty to a federal charge alleging that she accepted more than MIDWEST 102 • June 2016 - TOWMAN.COM

$35,000 in bribes in exchange for “giving favorable treatment to a towing company,” according to a Department of Justice statement.

Arrested by the FBI in November, she faces a maximum of 15 years in prison and financial penalties. Most likely she will get 24 to 30 months in prison and a fine between $10,000 and $95,000, the statement said.

Sentencing will take place July 19.

Source: patch.com.

Pro-Trump Towman Refuses Tow A pro-Donald Trump tower refused to help a legally disabled customer stranded on the interstate in Asheville, N.C., because she supports Bernie Sanders.

“He goes around back and comes back and says, ‘I can’t tow you.’ My first instinct was there must be something wrong with the car,” said motorist Cassy McWade. “And he says, ‘No, you’re a Bernie supporter.’ ” Ken Shupe of Shupee Max Towing

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in Traveler ’s Rest, S.C., believes Sanders supporters are socialists, and said he’s had problems with two customers over the last six months who supported him.

“I’m really not interested in doing business with that clientele,” Shupe said. “I stand by my decision.”

Source: local21news.com.

Towman Finds Toddler in Car A toddler was found safe after spending the night cold and alone in a car that was towed after a traffic stop in Fort Totten, N.D. Towman Cliff Reeves was called out to tow a car around 2 a.m. Reeves said he and police glanced in the car and saw nothing before taking it away.

But he said the front seat was reclined far back, blocking sight of the back seat.

Around 10 a.m., Reeves’ son went out to unhook the car from the wrecker and noticed a small hand in the back seat. He ran and got Reeves, who opened the car and found the little girl.

Reeves then called police, brought the girl inside, cleaned her up and gave her food. Social Services then came and took the girl into custody.

Source: inforum.com.

Former Cop, Tower Sentenced Bobby Carrillo, a former King City, Calif., police sergeant and Brian Miller, owner of Miller’s Towing, were sentenced for their roles in a kickback scheme.

Carrillo was sentenced to two years in state prison with execution of sentence suspended for three years, was placed on probation for three years and received 365 days in county jail.

Miller was sentenced to three years probation on condition he serve 150 days in the county jail.

Prosecutors said Miller’s Towing received more than 87 percent of the cars seized by Carrillo. During the scheme, more than 200 vehicles were impounded.

Source: patch.com.

TOWMAN.COM - June 2016 • MIDWEST 103

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TOWMAN.COM - June 2016 • WEST 99

Towman Unknowingly Hauls Stolen SUV A tow truck driver apparently thought nothing was out of the ordinary when he was asked to haul an SUV nearly 70 miles from a Santa Clara, Calif., amusement park to Vallejo.

That was before he learned the 2014 Mercedes GLK 250 he had was stolen and instead delivered it to Hercules police.

Officers met with the tower in Hercules, according to a police report. He told officers he had been dispatched from Mountain View to the Great America amusement park in Santa Clara, where he met two men who had the vehicle and requested for it to be towed to a gas station in Vallejo.

Neither of the men provided identifying information, aside from a motor-club card. The driver headed north and was met at the Vallejo gas station by several people who unloaded items from the SUV. It was then that the tower’s dispatch informed him the Mercedes was stolen and told him not to leave it in Vallejo. So he drove away and ended up in Hercules, where he met with police.

Hercules police recovered the Mercedes and moved it to a local tow yard, as requested by Santa Clara police.

Source: eastbaytimes.com.

Discrimination Suit Dismissed A judge has dismissed a lawsuit filed against Delaware State Police by a woman who runs a towing company Katharine Morris of First State Towing claimed in the lawsuit that state officials unlawfully excluded her in selecting companies for towing assignments, favoring male-owned businesses instead.

According to the lawsuit, First State Towing became an approved tower in 2001 and was assigned an area covered by Delaware State WEST 100 • June 2016 - TOWMAN.COM

Work the Passenger side–Stay Safe!

TOWMAN.COM - June 2016 • WEST 101

Police Troop 6 in Wilmington. But Morris claimed her company has had difficulty since then competing with other male-owned companies for additional territories and assignments.

The judge said the lawsuit, which involved purported harms dating back more than a decade, was filed too late.

Source: washingtontimes.com.

Suspension Protocol Not Followed Protocol is not being followed with the city’s towing ordinance, East Chicago, Ind., City Council President Juda S. Park claims.

“The ordinance reads that before any tow company can be suspended by the chief of police, he must come before this council and show cause, and that is not being done,” Parks said.

He said several other towing companies have been suspended in the past without council approval and later reinstated.

He said S&S Towing in East Chicago has been taken off the towing

list for several months and he does not know why this was done.

“There needs to be some kind of dialogue between S&S Towing and the city,” Parks said.

Parks said the suspension of S&S Towing occurred while Mark Becker was police chief; he resigned in March.

Lt. Frank Smith later was appointed the new police chief.

Although Smith was not involved in the suspension process, Parks said he planned to call Smith in an attempt to work with him to avoid any future violations of the ordinance.

Source: nwitimes.com.

Repo Agent Fund Raises Nearly $10K The Recovery Agents Benefit Fund raised nearly $10,000 at the North American Repossessors Summit in Dallas, Texas, in the spring. The fund is for repossessors and their families who have fallen on exceptionally hard times due to debilitating injury, illness or death.

Proceeds from an auction resulted in just over $8,600 being donated to the fund. Additional funds were generated from six NASCAR tickets donated by Dynamic Towing Equipment and Manufacturing, as well as sales of raffle tickets for a Dynamic 601 Slide-In unit to be raffled off at the American Towman Exposition in Baltimore in November. All in all, a total of $9,605 was raised for the fund at the NARS event.

To date, nearly 60 families have been assisted by the fund and more than $279,000 has been disbursed to these individuals and families.

Source: blog.cucollector.com.

Guilty Plea in Tow Fixing Vernita Greenfield, a former D.C. government employee, pleaded guilty in a bribery scheme with a local towing company. Greenfield pled guilty to a federal charge alleging that she accepted more than $35,000 in bribes in exchange for “giving favorable treatment to a towing company,” according to a Department of Justice statement.

Arrested by the FBI in November, she faces a maximum of 15 years in prison and financial penalties. Most likely she will get 24 to 30 months in prison and a fine between $10,000 and $95,000, the statement said.

Sentencing will take place July 19.

Source: patch.com.

Former Cop, Tower Sentenced Bobby Carrillo, a former King City, Calif., police sergeant and Brian Miller, owner of Miller’s Towing, were sentenced for their roles in a kickback scheme.

Carrillo was sentenced to two years in state prison with execution of sentence suspended for three years, was placed on probation for three years and received 365 days in county jail.

Miller was sentenced to three years probation on condition he serve 150 days in the county jail.

Prosecutors said Miller’s Towing received more than 87 percent of the cars seized by Carrillo. During the scheme, more than 200 vehicles were impounded.

WEST 102 • June 2016 - TOWMAN.COM

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Copyright©2016 American Towman Magazine. Characters and stories are fictitious; no resemblance to real life characters is intended.

Send your thoughts/suggestions on the Adventures to scalitri@towman.com or American Towman, 7 West St, Warwick NY 10990